4 Star Tenerife Holidays

Sean Glossop

Fantastic hotel, extremely good value for money and the rooms were well equipped as well as modern. The staff were all very friendly, we were self catering so I cannot comment on the food at the hotel but there was a little shop on site which sold pretty much everything you could need. The pools were clean, I loved the fact that there were multiple pools, the main one having the entertainment, and then Pool 2 which was quieter and more chilled (right by our room). In terms of location, this is the only thing where the hotel suffers, as it is on the outskirts of Los Christianos - however there is a free shuttle bus to and from the beach each hour during the daytime for those who don't wish to walk the 15-20 mins. There are also quite a few restaurants and shops close to the hotel without having to walk far, my favourite being the Italian restaurant literally opposite the entrance to the hotel, definitely worth a try, we ate there three times during our stay. Overall, this hotel is well worth the money, it's in a quieter part of Los Christianos but not too far from the centre, the room was very large, bathroom extremely modern and luxurious, cannot fault anything really.

Louise Hudson

Where do I begin? This apartment clearly took design inspiration from The Conjuring, it’s giving full haunted house realness. If peeling paint, banging by disgruntled neighbours, and furniture that looks like it holds grudges are your thing, you’re in for a treat. In my opinion, this is a solid 2-star, maybe 3 at most. As for cleanliness… what cleaner? I can only assume she’s a ghost—never seen, never heard, definitely never cleaned. Fresh towels? Non existent and if you ring reception they’ll ask for you to go down to collect them, maybe I should have levitated nude to collect it. The “VIP” area by the pool nearly sent me flying, £12 for the privilege of being tied up with rope like a medieval prisoner, it was like sunbathing in a glorified rope pen and there was a woman coming across to see if you’ve paid to stay within the rope as if it was worthy of being paid, mental. The breakfast buffet. I can’t even explain the quality, imagine being in a prison, but with less variety and more of a smell. Special shout-out to the guy at reception, what a character. His attitude was only outshone by his “Grease: The Musical” hair, slicked back like he’s auditioning for Danny Zuko: The Sequel, he tutted at me and my partner for asking if we could PAY to extend the room instead of being homeless by the pool on our last day. Overall attitude for no reason. Just really rude. I’d never come back here

Carl Threlfall

Firstly the room we had was spacious and clean. It had a large balcony overlooking the pool. Stayed 7 days, housekeeping came on the forth day offering clean towels but not clean sheets. Plenty of choice at breakfast. Entertainment every night. Personally I think it's more of a family orientated hotel. The location of the hotel is at the top of a very steep hill, not ideal, but good for views. Overall despite some shortfalls I enjoyed my stay.

Alex

The hotel is located in a very peaceful area with plenty of free parking outside. We had a 2 bedroom apartment with a bit of a sea view. It was well equipment and had 2 bathrooms. We had a very good time and enjoyed the hotel and swimming pools. I highly recommend staying here.

Laura Ionascu

We had a fantastic holiday and will definitely go back! The location is very nice (close to Los Cristiano's port/beach - which we loved). We rented a car and easily went everywhere from the location. Our accommodation was a huge 2 bed apartment (a bit dated but clean) with a terrace looking to the ocean, beautiful view. The food was good with plenty of choices but often cold. The location has 3 pools which are very nice. There is a shop just in front of the reception open until late so very handy. Service very nice, helpful staff (all speak English) and good entertainment in the evening. Kids enjoyed it very much! Overall very nice place, we ll go back soon! Thank you so much for everything! Laura from UK

Stephanie West

This is a fairly nice hotel . The staff are friendly and helpful. Rooms are ok ( although they are dated and could do with some TLC) . However the thing that really disappoints about this hotel is the food. Breakfast is ok But evenings , no , it's awful. The food is tepid/cold at best and not very nice. We ended up going out for dinner as we got fed up with it. Going half board is pointless if you have to go out just to get something hot and edible.

Gabi X

Horrible Experience! Avoid This Place!I was happy that my holiday ended and I was going home... I had an awful stay at this hotel. The place is in desperate need of renovation. Pictures on the website are from before opening about 12 years ago and judging from the state of amenities so is everything else.Rooms are outdated, with dirty walls, broken fixtures, and damaged flooring. Mattresses are so old and hard you can feel and hear every spring.The cleanliness was also a major issue – the bathroom wasn’t properly cleaned,bedding was stained.To make matters worse, me and my partner ended up getting food poisoning during our stay, which ruined the entire trip. The food was cold, and I couldn’t trust anything they served. I will never stay here again and highly recommend looking elsewhere. Definitely not worth the price.

Ian Palmer

A little outside from the hustle and bustle of Puerto de la Cruz this adults only venue is clean, generally quiet and well run. The staff are amazing, friendly and very helpful. The buffet style dining is always good with a range of foods you can be sure to find something to eat. Some refurbishment work is ongoing but don't let this put you off if a quiet holiday away from the booze cruisers and chaos of the south. We've been to Puerto 14 times and think of it as home from home in paradise for the couple of weeks a year we can get here.

Chris King

So the hotel has its faults, which the management is partially seeing to, but, in my experience, it is far from being a 4* hotel. The entertainment starts far too late. The meal service options are somewhat limited, and most restaurant staff lack any positive spirit. In most cases, I've half finished my main without any drink provision, and they never follow up with another drink if you've finished one. The room was adequate, the laminate was dated, and gaps in the joinery were evident in 50% of it. Housekeeping did an excellent job of making up the room, restocking the bathroom, and providing fresh towels. The one thing lacking was a desk and chair, but the balcony table and chairs did the job.. just. Also, 1 of the 3 lifts was out of service, for a hotel with floors into the teens, and also affected my satisfaction. The general layout of the hotel was quite peculiar. It is a solid 3/5* in my opinion in its current state, once the quality of these areas had improved it would be able to achieve a 4* rating.

louisa Mcmillan

This was my daughters first time abroad and we loved it there. As soon as you step out the hotel you see the beach. The pool was well maintained the only thing is they use salt water not chlorine so make sure you slap on the sun cream lol. The staff were friendly and helpful. The entertainment was rubbish

Simon Winn-Smith

Large bedroom, huge bathroom and really big living room! The balcony in my suite was wrap-around and had really pleasant views across the golf course. I enjoyed a lovely full body massage in the spa and then sat in the whirlpool and sauna afterwards. The spa experience was, on balance, very pleasant but I think someone forgot to turn the steam room on that day as it was cold. Slightly less positive would be my breakfast buffet experiences.. the hot food is not always super nicely-cooked and it was often cold when I got to it (and I had various breakfast times). If you're very careful with what you choose, however, you can really fill yourself with things you'll enjoy (if you're a versatile eater). The staff were generally quite professional and friendly but, common to Tenerife, there seemed to be an underlying resentment simmering below the surface in around half of the people I interacted with. It's hard to complain about that when the very problem is the people they are serving... us tourists that don't often speak Spanish! Lastly, the pools are lovely and warm - actually heated, not just for show! I enjoyed my stay at Gara Suites and would stay again. Just don't expect much at the buffet and wear something on your feet as the floors aren't especially clean...: manage your expectations of what is a relatively cheap hotel and you'll be happy.

Ros Houldsworth

We visit the Gara Suites at least once a year. Accommodation is fantastic. We like to be further out from the pubs and clubs and noise so this location, right in the middle of a golf course, is perfect for us. Town centre is easily walkable in 15/20 mins depending on direction (downhill mostly going in so therefore mostly uphill going back!) We always get a golf-view duplex apartment which has an upstairs with shower room and private balcony including very comfy loungers. The staff have always been lovely - many of them have been there since we started visiting 5 years ago, which isn’t something we often see when returning to previous locations. We usually go half board as we don’t need lunch but we went with our daughter, her husband and our granddaughter last year and for ease, took the full board plus option which was a huge money saver for those who like a drink with dinner but don’t want to go on a bender! Buffet breakfast is very good, we often have the fresh omelettes which are made to order and there’s a huge selection of hot and continental-style meats, cheeses and pastries too. Only complaint would be that the hot options at night are sometimes not very hot. They’re kept under heat lamps which don’t offer much heat! We’ll continue to go back as long as standards are this high.

Luciane Priscila Perucelli Luz

We had a very pleasant stay! Highlights: The service provided by the staff was exceptional — everyone was friendly, helpful, and always smiling. The overall atmosphere felt warm and welcoming. Our room (080) was super spacious, with a huge bathroom and a fantastic shower — strong water pressure and plenty of hot water! The hotel itself is very large and well-kept, and we felt comfortable throughout our stay. Points to improve: The balcony door in room 080 doesn’t lock, which should be fixed for security. Parking is charged at €10 per night, it would be helpful to make that clear in advance. we really enjoyed our experience and would definitely recommend the hotel!

The LMH Hill

The negative reviews are a little puzzling. It's me and my brother's last day here (just checked out). Hotel has been great. We had two Golf Course view rooms which were more like apartments they were so big! My balcony was excellent too. People are moaning about the location ... Why did you book this hotel in the first place then? 😂 That's not even a valid criticism as there are always taxis and scooters available outside reception. We never waited more than around 1 minute for a taxi. Pool is great. Entertainment was rubbish but you have loads of nightlife and entertainment options in town. Breakfast was good. I've definitely had worse. Missing nice continental options like croissants and muffins but had great cooked options. Staff were nice enough. No issues with them. HOWEVER. You've probably noticed some 1 star reviews of people claiming a faux maintenance man robbed their rooms. This is true. As soon as we checked in, one such man knocked on my brother's door and claimed the door lock wasn't working and he needed to fix it. There was nothing wrong with it. I assume he was the same thief who robbed the previous reviewers. We knew what he was up to and told him to do one. Had no issues since. Knocked a star off this review as security needs to get it together and do something about this guy...

Peter

We absolutely loved this hotel! Initially, we were a bit concerned after reading some of the reviews, but after staying here, we genuinely can’t understand the complaints. It’s a beautiful and affordable hotel, and we have nothing but positive things to say. The staff we interacted with were incredibly friendly and welcoming. Our room was huge, with a stunning view that made our stay even more special. The location is great—about a 15-minute walk to the Strip or a quick and inexpensive taxi ride (around €5), which we found very convenient. Some people are simply hard to please, which likely explains the negative reviews, but for us, this was an amazing deal. We paid just £400 for 5 days for first week in Feb, including flights with Jet2 and breakfast, which we think is incredible value. We would definitely return!

Lacimae Gr69

The hotel was very clean staff were friendly, good variety of food for breakfast. The rooms were ok, quite dated had a side sea view. Showers had really bad water pressure and there wasn’t any soap in our dispensers also there was literally one plug socket in our room having to charge multiple items with only one socket is quite annoying. Their is a karaoke bar opposite the hotel their are many reviews on here stating how noisy it is I didn’t think it would be that bad however even with your balcony doors shut it’s so unbelievably loud like the speakers are in your room this goes on till about 5am. One night was sitting on the balcony as we went to go back in our balcony doors has a latch on the inside that when we shut the door to go out it fell down locking us outside on the 11th top floor balcony, luckily their was someone else on their balcony we managed to shout down for them to call reception and someone “broke” into our room and unlocked the balcony doors letting us in. I probably wouldn’t stay in this location again lots of nightclubs next to this hotel and especially since they’ve shut the coffee shops every step you take down the street someone is on you for buying “things” . The first time I stayed in playa de las americas was in Parque Santiago4 that’s the best part of playa if your looking for a quieter more peaceful holiday.

Mallaika viswanath

UNSAFE and UNHYGIENIC. My friend and I are two young women who were travelling alone and decided to book here under the impression it is a 4 star hotel. It is clearly not up to that standard at all. We were awoken in the middle of the night by strange men from the adjoining room who had drunkenly entered ours. Although we had checked earlier to ensure the side door was locked, it has been unlocked and left open by the housekeeping staff enabling them to enter our room. We managed to chase them out but could hear them talking about trying to re enter our room and we felt very unsafe especially as the front door to our hotel room didn’t latch properly so we ended up having to change rooms in the middle of the night which was terrifying and inconvenient. We also saw cockroaches crawling over the plates at the buffet in the restaurant. The night concierge was kind and quickly changed our room but when we spoke to customer services in the morning she was unhelpful and kept telling us we should’ve made sure to latch the adjoining entrance door. She refused to give us a partial refund or cancel the rest of our stay and we just got a drinks voucher instead which was of no use to us after the awful experience we had. Furthermore the whole hotel is very dated and dirty, and you cannot sleep at night as there is no soundproofing. We could clear hear the loud music of the clubs as if we were outside and we could hear our neighbours talking, and doing other things in the night as clearly as if they were in the room with us. Not only did we feel unable to rest but we also felt on edge and unsafe the whole time. I highly suggest you look elsewhere for your stay, especially for the prices this hotel charges.

Gualter Semedo

I recently stayed at Sol Tenerife, and my experience was a mix of positives and negatives. Positives: The breakfast was excellent, offering a wide variety of options, fresh ingredients, and good quality food. It was definitely one of the highlights of the stay. The pools were well-maintained and enjoyable, providing a nice spot to relax during the day. The staff, especially those working during breakfast, were friendly, attentive, and always ready to help, which made the mornings even more pleasant. Negatives: One of the biggest downsides was the noise from the nearby bars, which made it difficult to get a good night’s sleep. The loud music and party atmosphere continued late into the night. The noise inside the hotel was also an issue. People—possibly not even guests—were knocking on doors, shouting in the corridors, and generally causing disturbances, which was frustrating. The rooms and bathrooms felt old and in need of renovation. While they were functional, the outdated decor and worn-out facilities took away from the overall comfort. Overall, Sol Tenerife has some great aspects, particularly when it comes to breakfast, pools, and staff. However, the noise levels and the condition of the rooms make it less ideal for those looking for a peaceful and comfortable stay. If you're a light sleeper, this might not be the best choice.

Jonathan Cochrane

WORST NIGHTS SLEEP MONEY CAN BUY! If you enjoy a good night's sleep do not come here. As much as I appreciate the hotel can't control noise levels in the area they could at least make this apprent in marketing or try and sound proof the rooms. The noise is unbearable from the local bars and clubs. This hotel is only suitable if you enjoy going out at 11 pm, getting off your face on booze and coming in at 6 am in the morning, or are profoundly deaf. The only hours it is quiet is 8am until midday. The hotel will tell everybody that it's the vibrant area, but I don't think wearing earplugs every night and still hearing thumping bass from nearby bars and getting no sleep fun. Surely a fundamental point of a hotel is somewhere to sleep at NIGHT?! Just a warning do your local research as I clearly didn't. The hotel is in serious need of a refurbishment as it's very dated. Apart from that the staff were very friendly and helpful and the breakfast wasn't bad at all. But never again...

Sharon Boyd

Here at the moment, in block B, floor 10 facing the sea, noise from karaoke across the road until 11.30pm but it's grand and good songs. Silent after that. Great night's sleep. Room lovely, very clean, beds made and cleaned daily. Whole place is spotless, ok carpets a bit stained but that doesn't affect holiday. We are all inclusive and food is amazing, huge variety. Food available from 7.00am until 9.15pm. Pool area and snack bar is great. Staff are very friendly and helpful. Little supermarket attached, as well as a great hairdressers/beauty salon, which I would recommend. Highlights, cut and blow dry is less than half the price of that in Ireland. Situated right on the beach and walk way. Would highly recommend this place and would return.

Tiffany Brierley

Just leaving a 5 night stay, we booked with our friends and had an apartment per couple. On arrival, we were given an upgrade to 1 bed apartments from studios, check in was smooth - we arrived early so was allowed to store our luggage and head to the pool. Apartments very clean, spacious and equipped with what you need in the kitchen. The only thing I personally struggled with was how cold the apartment was in the evening. I asked for a heater at the reception but it's not something they provided. The pool areas are clean, tidy, lots of seats and loungers, no fighting for a seat. The staff all fab, clearly happy to work there and very pleasant. The location is great, with the shops and restaurants on your doorstep, a 15 minute walk to the beach with more shops etc. The market is across the road, every Thursday and Saturday morning which is nice and makes the area much busier on these mornings, otherwise it's very calm and chilled out. We went self catering so can't comment on the food, but the drinks were good (very generous with the alcohol!). The entertainment every evening is a nice touch, something different each evening to suit various ages. Checkout is at 12pm, so with a later flight it is tough. However, you have the luggage store and you can book the use of a shower room for 25 mins to freshen up before your flight. We all really enjoyed our stay and would definitely return.

Jason Duggan

it is a really nice hotel clean and tidy. I would definitely highly recommend making sure you have air conditioning as not rooms do not have them. cleaners come on a daily basis to the room. The bars are rather good. The pool was a fantastic size and location for the sun. food was not too bad what you wood expect really with a all inclusive. location I would say is OK right next to a shopping centre.Lots of other shops as well. the biggest problem I would have to say is the day you check out if you have a late flight.They take your wrist bands and deactivate key cards to enter the hotel at 12pm which I have never had at any resort or hotel i have stayed at. other than that highly recommended

Adam 'Twenny' Sheffield

Fantastic hotel. The pool was large, and not too cold considering we went in January! It's worth mentioning the entertainment (was ok) will keep you awake if you're room is around the large pool! We went down and enjoyed it for a few nights, but some nights we stayed in, and it was far too loud even with windows and doors closed. Worth keeping in mind if you have children trying to sleep!

Sinead Mcpolin

Rooms & hotel really clean & spacious. Staff extremely friendly. Food is not great not much selection & not great quality, very disappointed about food as paid for all inclusive & only ate from hotel once as wasn’t nice.

Jen Waiting

Lovely hotel in a great location with friendly,helpful staff,we didn't want to leave today. Close to bars,shops&amenities&not too far to walk to the beach. By far the best hotel we've stayed in for cleanliness&spacious rooms. Food&drinks were what you'd expect from all inclusive&lots of sunbeds. The only negatives would be the poor evening entertainment&the fact they take your wristbands off at 12noon check out so the all inc stops. If you have a late flight this would be an issue! We would definitely return&recommend

Phil Wotton

Had a 10 day break here with my wife on a bed and breakfast basis. Friendly welcome at this spacious hotel. We had a junior suite which was a good size and a very comfortable bed. Breakfast buffet was huge with an incredible choice of food, fresh and delicious. The pool was warm with plenty of sunbathing space. In house entertainment of an evening, mainly musicians and singers. Voucher to use at the health spa. 15 minute walk to the town, 15 minutes the other way to a secluded beach. Three restaurants over the road.

Marius Dinescu

I’ve read the mixed reviews and had a minor level of anxiety. I don’t know if there were problems before and they got fixed or the reviews were left by simply negative people. We really, REALLY enjoyed spending 3 nights here. The staff are really polite and always smile at you. The rooms are really clean and we were lucky to have a superior room with sea view - simply breathtaking and the best view we had so far. The all inclusive buffet style is incredible and offers so much variety - not a lot of vegan options but plenty of veggie options to make any meal work. The hotel is 15min drive from the airport and 15 min walk from El Medano - we really snoozed our walks post meal to burn off the calories! El Medano is such a lovely former finishing village with plenty of awesome views, shops and restaurants. The Spa does need a bit of work BUT if you do come to an island, probably a SPA shouldn’t be the first thing on the to do list. Simply awesome - oh, and the in house restaurant has glorious views!!!

Derek Smith

My honest review. Room is very spacious and cleaned every day. This is an adult’s only hotel but aimed at the older adult. The food is very nice and as others have said there is a microwave but if you want hot food you need to eat at the earliest possible time and not 2 hours into service. The bar staff do sometimes get a little overwhelmed with customers but they cope well. Possibly another member of staff would advantageous.Louis the bar man is brilliant The animation team is very entertaining. Night time entertainment is a bit hit and miss depending on your tastes for example a solo saxophonist or pianist to karaoke or bingo. Over all it’s a very nice relaxing place if a little off the beaten track. The nearest town is about a 15 minute walk away.

MDC Cornetto

Big and spacious rooms, but room cleaning service leaves a lot to be desired, tea cups were left uncleaned, and they didn't bother picking them up. One little bin in the bathroom wasn't emptied for the entire duration of our stay. Bed wasn't made despite leaving a clean our room sign on the door each morning. Breakfast option was very limited. Meats for dinner wasn't much option either. Fruit juice for breakfast from the machine was horrible, tasted like someone washed the tank and left the water in there, forgetting to empty it and refill the juice. The hotel location is fantastic, and the facilities are simply fabulous. The amount of chlorine in the Spa facilities leaves a lot to be desired as well.

Preeti Thakur

Hi, I stayed at this hotel for four nights with my daughter, but unfortunately, it did not meet my expectations. From the start, the rooms did not feel like those of a 4-star hotel. The beds were not very comfortable, and the room became quite stuffy at night due to poor ventilation. The only way to get fresh air was to leave the balcony door open, which didn’t feel safe to me. I booked the all-inclusive option, but I was quite disappointed with the food—it lacked flavor and wasn’t enjoyable. The selection of drinks was also very limited, and the ones available didn’t taste great. The location is fine if you plan to stay at the hotel all day, but there isn’t much to do nearby. If you want to visit places like the street market, Monkey Park, or Siam Park, you will need a car; otherwise, you’ll end up spending a lot on taxis since there are no other transportation options from the hotel. Another major disappointment was the swimming pool. It is quite small, which would be fine, but it only opens from 10:00 AM to 6:00 PM. If you go out during the day and want to relax in the pool in the evening—especially in hot weather—you won’t be able to, as it closes too early. There is a beach right outside the hotel, but it’s not one of the best in Tenerife. It’s not a real sandy beach; it’s rocky, which I personally didn’t like. For a similar price, I would recommend staying at a hotel in other beach towns like Los Cristianos or Costa Adeje, where you might have a better experience. Overall, I was not very happy with my stay at this hotel and would not choose it again.

BENSON GLYNIS

We spent a week at this hotel in March & found everything very good. The Reception Staff were brilliant on arrival & all the staff were very good & helpful. The food was exceptional with plenty of choice & the hot food was actually hot. There was fish & meat cooked fresh for you in the centre of the dining room on a large griddle. You chose what you’d like from a refrigerated display & the Chef cooked it for you. Minimum delay & cooked just how you liked it. Clean rooms, excellent entertainment & no problems with sun beds. Management should be very proud of the service the & their staff are providing. Will definitely be returning. Best hotel we’ve stayed in in Tenerife.

Sue Allen

We found this hotel last year and the whole experience was fab so we booked again this year. It’s an adults only (big plus for us) and it’s small enough so you get to know the staff. Another plus for me was the pink fizz they serve (included on all inclusive) it’s absolutely fabulous. We decided to book a bigger room this time and it was much better as it has a lounge and 2 balconies. The food is very nice too. Loads of fresh salads available every day. Excellent choices. The animation team are brilliant they make sure you have a great holiday. They are Tamas, Diego & Manuel. 5⭐️ entertainment. They play games through the day and have shows on in the evening. We had such a good time again so we will be back. Top tip- Don’t bother with the coach transfer just get in a taxi it’s only 30euros. The coach took 1 1/2 hours and stopped at every hotel.

Shannon Layton

Third time back at Ole Tropical and it’s always amazing. The entertainment is so much fun from Manuel, Tamas and Diego. Everyday is a laugh and I will be a regular from now on! The food is the best all inclusive I’ve ever tasted and the drinks are really good too. We never struggle to find something nice to eat or drink! The bar staff and waiters are also so lovely and friendly. The hotel is so clean and accommodating, we can’t fault it at all. 100% my favourite in Tenerife!!

Linda Wilcox

This hotel is worthy of the 4* rating in my opinion. The rooms were very clean and had everything you need for an all inclusive holiday, fridge, hairdryer, toiletries, safe, hangers and clean fresh towels. The beds were very comfortable too. The food was amazing along with the drinks which were available all day. The pool was heated which was a bonus early in the year and finally the location is perfect for shopping, bars and restaurants.

Lina Viršilaitė

It is easy to get to from the airport, bus stop 32/34 bus number 40 (green bus), leaves right in front of the hotel, ticket price €3.70, you can pay by card and cash. Ole Tropical hotel registration takes a maximum of 10 minutes, only if you arrive early you may have to wait for a room, but there is an opportunity to put your luggage in a specially designated room. We arrived for 5 days with everything included, the food selection is large for all tastes, the rooms are tidy thanks to the staff and of course the program hosts Diego, Manuel and Tamas are simply great, they entertain and talk to everyone, they always invite you to participate in the program. Just great guys. And if your departure is late, you can extend your time at the hotel for €20 per person.

Rusne

The staff was very friendly. There was a game room for small kids and for slitly bigger kids. Pool tables inside and outside. Swimming pools inside and outside and lots of sun beds with umbrellas perfect for a tan. My little brother (who isn't a huge fan of the water) loved being in the swimming pools. Everything was very clean. Lots of different shops close to the hotel including the beach. The food was amazing, with many different options with lovely desserts like ice cream, cakes and many more. We stayed here for a week but wished we'd stayed longer, definitely recommend for families with small and big kids.

Muk Nara

We spent a week at this well located hotel next to the beach. The hotel rooms were very comfortable, buffet and bars were great. Staff very helpful. The animation team was excellent, The activities where really well run and the team where always smiling and funny, My young daughter really enjoyed the kids club. In short we had a wonderful time and planning to come again soon

Carole M

Had a great fortnight here. Lovely hotel with lots of plants to make it feel cool and relaxing. The pools and spa are lovely and there are plenty of sunbeds and chairs to relax on. The gym equipment in the spa could use a bit of maintenance but it was usable. The food was varied with themed nights from different countries and plentiful. The evening entertainment was fun, some acts better than others. The hotel is centrally located and near to the seafront which is great for a cocktail while watching the sunset or beer and sports bars, whichever is your thing. Reading earlier reviews I was a little worried about noisy nights from nightclubs but we were there in early March and didn't have a problem with nightime noise. It may be a different story in the summer though as you are close to a nightclub. The staff were friendly and helpful. We will return again soon.

Malc Walstow

Very nice and comfortable hotel. Food does get repetitive and some ingredients are cheap. Fruit doesn't look best quality. Meat is mainly chicken. Very strange breakfast ingredients. Green beans...ratatouille..chips...roast potatoes...but that said they cater to several nationalities and you can make a half decent meal. The drinks waiters are very efficient. Pool areas are fab with loads of beds. Would definitely ho back here

Graham bell

Sent 5 emails and called them requesting a quiet room. Gave us one next to main entrance next to a pool table. People slamming doors all night and kids screaming. The jacuzzi is full of kids all day and you won't get in. Stayed full board. Food is average. Cold soup at serving time is not ideal. Right next to Veronica's. Dangerous area. Rooms cleaned to a high standard.

Jeff Cairns

I would recommend this hotel to anyone. The hotel is clean,modern and great value for money. The staff are lovely and very helpful. The entertainment is great, especially the karaoke 🎤. I will definitely go back. The rooftop bar is for adults only and is well kept. The only negative is the climb back up the hill. However, the hotel runs a shuttle bus during the day. That was a bonus. If you choose to go out of a night it is cheap to take a taxi back from the town.

Duane Sharpe

The Coeliac Blogger: Just back from a week at this hotel and we had some issues The hotel is lovely, well kept pools and it was rated 4 star, however I'd say wasn't in many areas! We booked a family room thinking we'd get all decent rooms, the kids rooms were so basic, like a prison cell, my kids hated it and all the holiday I had to sleep in a back room, it was dreadful!!! The main room was standard, but decent! Has horrible brown throws when it was cooler at night, prison issues ones I think, shocking for 4* The coffee at the hotel was so disgusting 🤢, it was undrinkable! I complained and it was ignored, they still had the worst coffee imaginable! Definitely not 4* , minus 10!! As a Coeliac, I struggled to eat, had very bad bloating from the food. They ask you to order for tomorrow, but that's ridiculous! The food was very basic, gf lasagna was 90% gf pasta slice with little meat, the gf pizza was ok, but basic! They cooked gif streak & chips, but only 1 meal was decent, the rest over cooked and dry. Breakfast bacon was 90% fat, rock hard amor rubbery, definitely not 4* the food was liked by my kids, but just a basic 2* at best. The hotel staff, room cleaners were excellent, except the older female women at reception, she seemed moody when I complained about the room. I hated the room I stayed in, I was stuck in the kids room, so my daughters could have the better room for all of the holiday. We would have booked a duplex apartments, but non available. The family room doesn't even have proper Aircon, just a basic fan on the floor. It's a 0* kids rooms Also all the sun loungers mesh were so stretched, you could feel the plastic bas digging in you side, they are all tired and need replacing.

pamela Jackson

We have stayed here for 2 weeks and hotel is fabulous. Anabella was the lovely lady that did the cleaning in our room. She was really helpful and a happy person. I would like to thank her for being so welcoming to us. All the staff from reception, restaurants, bars and pool areas were all very helpful and professional. Rooms were excellent and kept to a very high standard. There was a really good selection of food at breakfast, lunch and evening meal. We certainly will be returning for another holiday. This would be our first choice to stay again. Thank you everyone.

Denise Faulkner

We booked a week away in Tenerife in March through TUI. The hotel was advertised as being 4-star, it certainly wasn’t, not by UK standards. The hotel felt tired and rundown, there were broken paving slabs and crumbling masonry. Some of the furniture also had seen better days, our bedside tables had chipped corners and the decor was dated. We went away during school term time and didn’t expect to see many children but on arrival we were pleased the hotel had several adult only areas. The hotel had obviously been extended and added to over the years creating convoluted and confusing pathways to get to where you wanted to be - one of the saving graces of the hotel were the interior gardens with beautiful trees and foliage. The gardens were lovely with lots of flowers and flowering shrubs. We found the staff to be extremely friendly and helpful right from the start with the receptionist and all the waiting staff during the week. The hotel conveniently run a shuttle bus to the beachfront and back which was useful for returning uphill to the hotel. We also found the food to be of a very good standard. There was a lot of choice in dishes and we didn’t find it repetitive at all. My hubby is on a low carb diet currently and he had plenty of choices. Location wise, I personally would not return to Los Cristianos. The whole resort felt very tired and tbh there wasn’t a lot to do there apart from playing ‘dodge the mobility scooter’ along the front. We enjoyed watching the beach volleyball on the beach and a lot of skill was displayed. Although we had a good rest and change of scenery I don’t think we’ll be returning to Tenerife in the near future.

JOLENE SAMPSON

I would love to say a massive big thank you to all the staff at the paradise hotel. I also have a learning disability my partner /carer was his first holiday out of the uk. The staff was very supportive due the strike. Their is always their help everyone and they way Communicate, to the customers know what is happening. Their alway diffident fresh food to eat. And you never be left starving and they cook in front of you. I had a one big issue with jet 2 staff they change my seating on the plane me and my carer wasn’t seating together. When they given me the ticks I said we need to seat together on the plane but they would lesson to me I got very angry when they said Family comes first. But staff needs to realise by not lessoing to the customers and the carers they can put the public and the person a risk. You never know what the risk I even had a risk assessment that I need to stick to my partner/ carer please can u note when some says they need to seat together but for everyone safety. I could have got lost. Also some people disability can be putting others at risks and their health. Other the. That the holiday was very great once again a very big thank you to all the staff. This is well be our holiday home It was the farth the money would go again when I save the money I hope I see everyone in a year or 2 years

E D

We used SPA together with my sister. There are 3 saunas and a swimming pool with many water massagers. Then we had a 25 -minute massage (legs and back). I highly recommend it! Girls - Isaura and Aimara are very nice and professional. One of the best massages in my life. Thank you so much !!!

Nicola Howells

I decided to book this hotel because of the location, heated pool, and spa, I thought it will be a place to have a great day and go out on the night so just booked the bed and breakfast. The hotel is absolutely amazing! It is spotlessly clean. The cleaners were spot on. The staff are the most friendliest I have ever met on holiday, they are either great actors or they genuinely enjoy their jobs, either way they just made the whole experience five stars. The only downside was that the door handle on the roof top sunbathing space (solarium i think its called) kept giving us all little shocks every time we went to open the door... that's the only criticism I can give you. It was amazing, thank you so much!

Alyx Graham

HOTEL FROM HELL. There is so much I could say but il stick to the major issues. Anyone that feels sick today the sausages at the buffet were served raw 29/3/25 my two year old had this on his breakfast plate and I’m so glad I looked at it before giving him them, will attach photo. We made reception and restaurant aware. We were one of the last family’s in and I hope no one is sick because of this. This isn’t the first instance if you look back at reviews someone mentions raw chicken. NOISE! Paper thin walls. (Day 1) We moved our first room from an over look of a car park with constant tennis court noise and cars. They moved us to another room which is right beside the street room no 322, the room has a broken balcony door so you can hear everything and it prevents the air con from working. We are not the type to complain and we have tried to persevere but honestly 3 days without sleep now I’m ready to go home than put up with more no sleep. We have asked to swap rooms and they have said there aren’t any other rooms because the hotel is full but will swap rooms around tomorrow so good luck to whoever has room 322. Please make sure the hotel rooms are suitable before taking customers! This is most definitely not a 4 star hotel. Iv stayed in Tenerife 3 years running and honestly never had an issue. My little boy is exhausted and so are we. You come away to get a good nights rest and to enjoy the lovely food. There is neither here! Save your money and go elsewhere, I wish we did!

Lynsey Brown

Staff are very helpful and friendly, particular mention to Ramon at the pool bar. Ramon has been fantastic our whole holiday and really goes out his way to make the difference. He is an asset to the hotel, the way he interacts with people and the children has really our time at La Siesta enjoyable.

Grant Thompson

I can’t believe I haven’t already reviewed this Hotel. We have stayed as a family at La Siesta Hotel three times. It is a fabulous hotel in a wonderful location for Las America and Los Cristianos. It is a lovely friendly run Hotel and ideal for families with small children and teenagers. The Entertainment at this hotel is fabulous. They have kids mini disco every evening which the children love. And then after that they have more adult showcase Entertainment from singers to dancers to acrobats and much much more. We always book a Alexander room that has the pool view on a half board basis. The food is perfect for half board plenty of choice at breakfast and in the evening. During evening dinner they tend to change the themes slightly to make it more interesting. One night they’ll have Mexican theme food the next night they will have French themed food. But they always have the basics as well if you don’t want that like pizza and chips which is ideal for the children. They have a wonderful bar area to use in the evening that has a nice sun Terrace with an outside stage for Entertainment. They tend to use this stage more in the summertime. Around October and February they use the indoor stage in the bar area. The bar area is quite big so there is plenty of places to sit if you don’t want to be watching the show. They also have a lovely big and longer reception with some very nice seats in there that you can quite easily chill out on and have a much quieter drink if you like. There is a very nice outside pool bar as well that serves drinks and snacks in the day which is perfect when you’re sunbathing by the pool. All the staff are very friendly from the bar staff to all the staff in the restaurant. The receptions staff are also very friendly and fluent in many languages including perfect English. This is the third time we have stayed here and we definitely recommend this hotel especially if you have small children. But it is also perfect for couples and families with teenagers. We would definitely even book for a forth time here 👍

Maya Gebura

It was amazing the trip the food the rooms everything about this hotel. It’s very family friendly. Our cleaning ladies were so nice and the rooms were always clean. Some problems about this fab hotel is the fact that if you book a room on the top floor you have to walk up allot of stairs there is no kids club even though on the website it says there is there is also no football/basketball court my son was very disappoint because again it said on the website the last thing that we we’re disappointed about was the entertainment it was quite mid some things were just not really fun to watch. We were staying as a family of five and we found the rooms very spacious. All the staff are very friendly and they make you feel very welcome and comfortable. Thank you for reading my review I hope you book here.

Maxine

We have just got back from our stay at Gran Oasis for 5 nights all inclusive, and it was incredible from start to finish! The staff were all so lovely and friendly, but there were two staff members who really stood out for us, the lady who takes your table number at dinner (didn't catch her name) and Miguel, the bartender. They are a major credit to the team! The rooms are beautiful, very clean and plenty of space. The pools and outside areas were great, lovely scenery, plenty of sun beds, and very tidy. The food and drink were always delicious with plenty of choice! It is a little out of the way to the beach and located up a hill, we walked the first day and this was fine for us but older people or people with mobility issues may find it a bit difficult. Taxis are available from reception, which cost us about 8 euros to the beach. There are a lot of steps in the resort, and our room was quite high up. Again, this was fine for us, but it may impact others. It was my husbands birthday while we were there and he received a gift and they sang happy birthday and brought a cake for him without us even mentioning about his birthday. It was so lovely, and everyone really went above and beyond! Overall, it was an absolutely incredible experience and I will recommend to family and friends! We will definitely be back as we were so gutted to leave! Thank you everyone for making this a holiday we will never forget 🥰

xdrseasons

Just spent a week there all inclusive and really enjoyed the stay. Grounds are clean, pools are great as are the staff. Foods got plenty of variety and always kept topped up. Situated top of the hill with nice views from the room, bit of trek to the town but the exercise did me good. Plenty of bars and restaurants locally. Only gripe with the place was the ready made cocktails which were almost alcohol free

Asen Nikolov

Great hotel, massive spacious rooms, apartments. All pools are heated. Entertainment is good. Food is good enough variations for breakfast lunch and dinner. Theme dinners every night. No sports bar or TV area. No tennis or football pitch within the hotel. Auqapark is good but for kids up to 10years old. Free WiFi everywhere.

Chloe McKenna

Where do I even begin. This hotel went above and beyond for me and my boyfriend when we stayed. This holiday was booked for a birthday celebration for the pair of us. From the day we arrived to the day we left the service was nothing but excellent, you should be proud of yourselves. They surprised us with cake and singing happy birthday during the even meal, was shocked to say the least. We also got given envelopes that gave us a surprise which we enjoyed. The staff are so lovely and accommodates us and our needs. Always there to be help and very friendly. The rooms were perfect and very clean, beds were very comfortable. However, one thing to note if you have thick hair bring your own hairdryer, took me 40 minutes to an hour each night to dry my hair. Would 10/10 recommend to anyone, cannot fault anything. Very happy indeed

Hayley H

I can hands down say this is the best hotel I’ve stayed at, everything is perfect for myself & my family. The hotel aesthetic is stunning such a tropical feel with all the greenery, it’s spotless, the cleaners, maids & grounds team all work super hard. The restaurants serve such a huge variety of really good quality food, the choice really is endless, all the restaurant staff are so attentive and polite, the chefs are happy to help, if you ask for something specific it’s done. The animation team are fabulous, the vibes are always buzzing, every age is catered for, a good variety of activities, whether your looking for relaxing, sporty or just fun it’s all available, they do a certificate giving in the evening to celebrate the winners of competitions. The entertainment in the evening has been spot on really good tributes in the show bar and they are really interactive with the crowd the whole room gets involved. The hello bar has some really beautiful musicians and singers with a pure chill vibe if you don’t fancy the tributes and full on fun. Rooms are spacious and the mattresses are top tier. If you require an iron & board they will be delivered to your room so no need to pack an iron. You can have floats, balls etc in the pool too which is great as there’s a lot of hotels which don’t allow this. I cannot praise the hotel and all its staff enough, 5***** Thank you for making our holiday perfect

Otakar Klika

Absolutely amazing stay! We went for the all-inclusive package and it was honestly one of the best we’ve ever experienced. Huge variety of food from breakfast to dinner – everything fresh, tasty, and well presented. Bars open all day with proper cocktails and quality coffee, not just some watered-down stuff. Our room was spacious, modern, and cleaned perfectly every day. From the balcony, we had a breathtaking view of the ocean – both sunrise and sunset were next-level vibes. The hotel is located right by the sea, so you’re literally a few steps away from the black volcanic sand beach. Big shoutout to the adults-only zone – peaceful, relaxing, with its own pool, sunbeds, umbrellas, and zero screaming kids. Perfect for couples or anyone just wanting to chill in peace. One of the things we really loved was the packed activity schedule – there’s always something going on throughout the day. From poolside games and fitness sessions to evening shows at the bar, including live music and dance performances – there’s never a dull moment. And let’s not forget the staff – everyone we met was super friendly and helpful, always smiling and making sure we had everything we needed. Overall? Spotlessly clean place, top-notch service, fun vibes, and a beautiful location. Easily a 10 out of 10. Would go back in a heartbeat!

George Frogson

My stay was absolutely fantastic, food was delicious, cleaning was spotless and staff were brilliant. Damian always greeted us with a smile at the restaurant and promptly found us seating for 7, he couldn't have been more helpful and his positive energy was contagious. As a 20 year old, I found the pool games perfect for my age, encouraging kids and adults to all play. Carlos ran them twice a day and he suited the role perfectly. He was fun, smiley and enthusiastic, making every sport enjoyable. I couldn't recommend this hotel enough!

Stephanie Petrou

Beautiful hotel, really lovely open reception & communal areas with real living plants. Staff couldn’t be more accommodating, hotel is exceptionally clean (we saw people hosing down the sun beds every evening & the housekeepers are excellent). Food was incredible with a huge selection to choose from, you’ll never get bored! Lots of pastries and desserts as well as fruit, wide selection of bread and different meals every evening. Also as part of the standard package you get two 3 course meals at the a la care restaurants; one was more Mexican street food and the other ‘Arena’ was delicious! You need to book on the app or at reception quite quickly after arriving in order to book a table. The hotel was full when we stayed but still the pool had enough sun loungers so we didn’t have to worry about getting one and there’s a ‘no reserving sun loungers’ policy with the pools closed off until they open. There are two pools (not including the infinity pool for platinum guests) - the upper is where all of the activities happen so a bit louder with music and the lower was where we based ourselves, which was a bit quieter. Platinum looked nice but we didn’t feel we were getting ‘less than’ not being platinum, so if we were to return we probably wouldn’t go platinum. The beach was nearby, a 10 minute walk, it would be less than 5 mins if the other entrance to the hotel was open, which it wasn’t during our stay. The beach is only small but is natural black sand. There are sun loungers you can rent but we didn’t, just took towels, we found it nice to spend some of the day by the pool and some by the beach. The red flag was up most days but there was a lifeguard and you could dip your feet in and stay close to shore if you wanted to. Overall a really lovely holiday & gorgeous hotel, would definitely recommend!

Rachael Spencer

I have travelled to the Landmar Playa la Arena with my family and my first trip with my child you is under 2 years old. The dining staff have been fantastic and accommodating with my needs to cater for my son. Patricia and David in particular has been phenomenal and even anticipates our seating for dinner and brings my son milk and apple juice which my son gets excited for. We have been so lucky to have had Patricia and David serve our family and they have made this experience as a single parent with a young child easier especially at meal times! The customer service at the Landmar is exemplary and would highly recommend a stay here.

Wim Bervoets

Had a great holiday at Labrandra Suites Costa Adeje. We had the all-inclusive package. Breakfast was varied, but also lunch and dinner was very tasteful and varied including fish, salads, deserts and more. For the room we had a family room with balcony (cheaper room, so no swimming pool view). The size was good, but it could use a bit of maintenance (eg. floor tiles). Also the electricity went down a few times in our room during our stay (neighbouring rooms also had this problem). The lock of the door also had to be replaced after it couldn't be opened from the inside. (they fixed it rapidly though). Service was friendly and fine. Swimmingpools were also nice. Evening shows were OK (we have seen better ones in Gran Canaria) and ended at +/- 22h30, so no noise during sleep from entertainment or road traffic. We did miss the tapas restaurant that was included because we weren't told during checkin it was only on saturday, that was a pitty. Also the libra had to be paid per suitcase, I would make this a free service, as I would also expect for the Wifi. All in all a nice stay, but some improvements are possible. Playa Del duque (nicest beach) and playa fanabe are available in walking distinces. Parking a car is possible in the streets for free, but you may not always find a place in the street itself; but we always managed to find a spot withing walking range

Carla Kelly

Myself and my Partner are coming to the end of our 11 night stay. This Hotel is in a prime location, very clean and friendly staff. Plenty of choices for food and drink all inclusive. Adult only area nice and relaxing throughout the day. Not much entertainment but that suited us. Rooftop bar but we chose not to use as wasn't inclusive in the price. Would definitely stay here again!

Raluca Mirancea

We stayed in a family suite room for 7 nights in Jan 2025. We enjoyed our stay, the staff is very friendly, the food is very good and with a lot of options for all tastes. The entire hotel is very clean, the rooms are cleaned very well. It was my daughter’s birthday and they surprised us by letting in the room a mini cake, some drinks a birthday card. It was so nice from their side. The night entertainment is nice also, a mini disco for kids every evening followed by different activities - bingo, magic show, games, karaoke, circus, etc. The only thing that was not well though was the game nights - the games are chosen to get 2 men in the final so can drink beer quickly in the final which is not fair for the ladies. But the entertainment team is really nice, they share a lot of positive energy and most of them seem to really enjoy their job. Kudos to Rachelle and Johnny, and to the lady with the magical show and the circus team. Overall we had a good stay and we recommend to others.

Georgina Hill

What an amazing week we have had at the Labranda Suites, the room and service has been absolutely amazing, especially from Alejandro at the Bubbles Bar who provided us with helpful advice for our excursions and speedy service every evening with our drinks. The animation team were friendly and the events were so much fun and also nice that there are adult-only events too! Although an extra cost, we thoroughly enjoyed our visits to the sunset champagne bar which had a spectacular view and a great selection of cocktails. The rooms are spacious and comfy and well-maintained and the location is a stones throw away from anything you could or would need. Thank you for making my first time in Tenerife so fantastic and I do hope to visit again in the future!

N B

We really enjoyed our stay in February 2025. 2 adults and 2 young kids. Welcome drinks for adult and kids in checkin. Nice touch. They brought cake and cava for my Birthday totally unprompted. Good use of data at checkin. Food. Good as expected. No outside seating which would prefer as very noisy. Love fact hotel has both dining and pool spaces that are adults only and family only. Great for us as we have kids. So choas all together. Gym is nice. Technogym equipment. But very small. Have to pre book and only allows 5 people at a time as it’s so small. fine as I went early and it’s quiet. Gym only opens at 7am. Wish it opened at 6am. Pool area very clean and modern Great football astroturf area for kids. Overall. I’d say this is great place for family holidays. Having stayed here and next door at jacaranda then no comparison. This place much better. More modern. Beach 7min walk maximum. Small supermarket. 5min walk max. Probably 3mins if you timed it Staff super nice. Buffett is what it is. Drinks. We were half board. So can’t comment too much as we didn’t drink that much at hotel. What we did have was fine. Being half board the drink service and selection is a bit rubbish in the main meal dinner room. Can wait ages for any service. Rooms. Superb. Modern. Clean. And comfy. Brilliant drench shower and outdoor terrace perfect even if road side. Fridge in room. And kettle. Plenty storage. Daniel. A chef in the dinning kitchen was super helpful can’t say enough great things. Asked for tomatoe only pizza and he made it. Location. Is great. Close to everything near by and attractions. Fabio and team on reception super helpful. Room fridge not really that cold. Could be faulty. Ground floor room. With Terence and artificial grass was great. Overall I’d come back here and give it 4.5/5stars.

Emma Milne

This is our third stay in the last year and it’s safe to say we love this place! This hotel is filled with authentic Spanish charm! The staff are incredible with our little girl, which we really appreciate and the animation team make sure there is always something to do for her! The rooms are slightly dated but they are spotlessly clean and always kept to a high standard by the cleaning team! The food is a really good standard and we always find something to satisfy every member of the family! Overall a fantastic hotel, we’re gutted it will be closed for refurbishment next year but will definitely be back when it reopens!

Bobby

It's a great place with a fantastic entertainment team. Lucia, Carlos, and Ernesto were excellent. The food in the all-inclusive hotel is really great and high-quality. The beverages are also great, so you are not sick every morning from bad-quality drinks. All that is really high standard and good quality. The only why one star is less than five is because rooms are incredibly outdated. Everything is broken, not working and really outdated, staff are amazing, and they do what they can, but they can't clean and maintain what has to be changed or painted or fixed. I stayed in that room just to sleep, and rest time was out to have fun, so I did not feel so terrible about this, but people who like to stay a bit more in their room - I guess have to choose some other hotel.

Sharron S

Hotel is fantastic although a bit out of the way if you like to walk into town but if you want to get away from it all, it’s perfect. Few shops on site and great amenities at the hotel. Staff are fabulous and can’t do enough for you. Second time we’ve been back and will definitely be back again.

Robert C

This was our 1st time at this hotel, although we have stayed at other hotels in this chain. This hotel is clean. The food was excellent, and we could have made use of gourmet restaurants, of which there are 4, but the offerings in the main restaurant were superb. The restaurant staff were very helpful and friendly. The young lady (Mary) who ran the pool bar was one of the nicest people we had met on out many visits to tenerefe .

Thad Evans

Great hotel, fantastic staff, quality food, clean and a pleasure to stay in. 3 very inviting and glorious pools but only 1 was heated when we came late March. A tad cold to enjoy the other 2 but if you come in summer, I think you'll be in for a treat Great for a family, friends or couples retreat. Self service for spirits, beer and wine at 2 out of 3 bars, cocktails at 2 bars - all very nice and does the job well Having it set out with self serve helps keeps the queues down! If you like a cuppa in the morning, recommend bringing a travel kettle and supplies as you need to pay 15€ plus deposits, or across the resort for that first sip. Smoking only in designated areas. There are enough of em and they're close to everywhere so that it's not a problem, but nice to have a heads up Rooms are a tad tired from wear over the years but certainly not bad by any standards. Big comfy beds, nice balcony, large bathrooms and enough floorspace to have a boogie The hotel is a tad out of the way but it's a short trip in a taxi to the key areas, and there are sufficient shops in the town for any of those necessities. This hotel has the same feel of others in the chain and it has a high amount of return customers so they're are most certainly doing a lot of things right! Big shout out to Mary at the pool bar and Silvestre at reception. My service superstars of the trip!

Gareth Rose

The rooms are definitely dated and need money spent on them to bring up to date. Cleaning not up to standard. Broken glass in dishwasher, mold in fridge, defrosted freezer left to leak everywhere, cobwebs in bedroom and more. Sliding doors are hard to open and the metal frames don’t do well in the heat. We were given the wrong keys to our room and the reception staff seemed to find it funny! Kept being told we were trying to get into the wrong room. One key worked, the other didn’t! The whole outdoors areas are tired and need bringing up to date. Shame as it could be really good. Needs a decent clean and ridging up before the main seasons starts.

Russell Webb

Spent Christmas 2024 here. Location is good. Staff are all friendly and helpful. Food in restaurant was better than many say. Breakfast plenty of choice. Evening meal-lots of salad, hot dishes and fish or meat from the hot plate. Yes the rooms could do with a refurb, not as bad as some say though. Peaceful place not too much noise.

Natalie Gledhill

This hotel has a lot of plus points, it has a free children's club from 10am to 1pm Mon to Fri, an onsite kids park, kids evening bingo, kids evening dance parties etc. There are numerous pools and you can use any of them, none of them are heated. It has it's own 'beach' which is handy, as the proper sandy beach is around a 15 min walk. Lots of nice restaurants and shops within walking distance. The crazy golf and aquarium are around a 20 min walk. The hotel has a shop on site. The staff were friendly, although there was one guy on reception who was a little rude on check in, and didn't even tell me about the kids club etc. Onto the apartment itself.. they are very dated, they clearly haven't been updated since the complex was built. There is a large living area, kitchen, bathroom, and bedroom at the back. Make sure you take a small washing up liquid, sponge, and tea towel. You can cook in the oven as long as you have foil, as there are no oven trays. The tv has around 5 UK channels, you just have to keep searching through to find them! They came in handy with a 6 year old. We didn't spend that much time in the apartment as we are usually out most of the day, so, I didn't mind that the apartment wasn't modern. Saying that, I don't think I'd stay again. The window in the bedroom doesn't have a proper internal lock on it, just a clasp that didn't feel secure at all, I like to feel overly safe, so I made sure the window was secure myself. It rained once while we were there and the roof window over the kitchen leaked all over the floor. So, quite a mixed review overall.

Michael Fawcett

Rooms are a bit tired, so are a lot of places, but great location. We had lovely sea view. 6 pools yo use. Friendly helpull staff especially Montse. The big pool is used by a few local clubs, triathlon etc, but not a problem. Would stay there again.

Hala Elsaid Salem

Do NOT book! The smell of mold hits you as soon as you walk in the room. Worn down, looked likes it has not have had a touch-up since 1970. Sofa smelled terrible! Wet and insects in the kitchen. The pool area was also worn down, fake grass, 1-2 old dirty plastic sunloungers. Tried speeking with the supervisor, but no good. We had booked for 3 nights but couldnt stay there, lost our money, as they refused to refund us. But we chose health and safety first. Terrible place and experience. Do NOT book!

Rachael Plume

What a perfect find! The apartment was huge for two of us and the pool was amazing. Could not get over the views and walkable to many restaurants for dinner (: We will be back and encouraging our family members to stay in this location as well, a perfect area in Tenerife

Mike Bell-Jack

Excellent "George's" bar & restaurant with amazing views and very friendly staff. Loved the breakfast rolls, lunchtime burger & evening chilli con carne. Liked it so much.... we have booked to stay there in March.

Catherine Anderson

Not long got back from a holiday at Las Rosas. 5 adults & 4 lively young children. Can’t recommend Las Rosas and the Georges bar enough. Beautiful location, villas are immaculate and fully equipped. The staff at the restaurant were so accommodating, nothing was too much trouble and so engaging and tolerant with our little ones. The atmosphere within the restaurant/bar was always so welcoming, staff were friendly and helpful and food amazing. We can’t wait until we return :-)

Aleksei Rostov

Very nice quiet place to stay for family with small kids. Will recommend to others. As minuses for service I would like to note Wi Fi quality and absence some TV applications like YouTube, since my kid likes to watch cartoons.

Bonnie Swan

Just wandered in for a few drinks at happy hour. Lovely view across the sea to Gomera. Service with a smile. Reasonable prices.

Liis T.

I stayed at the hotel for two weeks and felt very good during my stay. The hotel is clean, and the cleanliness of the rooms is well maintained. The staff is very friendly, helpful, and accommodating. The food was good — I didn’t get tired of it over the two weeks, as the menu changed slightly every day. A pleasant surprise was the offer of drinks with meals, including beer and wine (I didn’t have an all-inclusive package). The location is excellent — the beach is nearby, as well as shops, and there is parking next to the hotel. If I were to suggest anything, it would definitely be to modernize the hotel and perhaps add more greenery (plants). I definitely recommend this hotel; the price-quality ratio is spot on, and I highly appreciate the hotel staff.

Hannah Desmond

The hotel is fine, a little shabby as mentioned by some other reviewers and doesn’t have the comfiest beds/bedding, although the sofa was great! The food was fine on the whole – some days better than others but there was a decent selection most of the time. The pool area was a bit cramped and the music wasn’t my vibe so I spent most of my sunbathing time in the solarium which was really quiet and has lovely views. The staff are really nice at the hotel, they work very hard and are very friendly. It was all very clean. Overall, I’d recommend it for an affordable holiday in West Tenerife.

Lucie Andrews

Lovely clean hotel. Rooms immaculate, lovely friendly staff. First time in Tenerife, we love quiet places and this fit the bill. Some shops nearby nice walks mostly uphill. Buffet changed regularly, all inclusive. Enjoyed our stay

Sharon DICKINSON

All staff are very friendly, big spacious rooms and a lovely location, working air con.. Lovely food with lots of choice. The coffee and juice machine is powdered they need fresh if rated 4 star. The red wine is very harsh.

Lucyna Szypura

I"m first time in this hotel. In Poland I'm a chef inRestaurant. I'" writing this opinion as professional chef. Every day I eat great fish, meat, salad and shrimps. Hotel employes are very nice and friendly. Thanks for well holiday . Lucy and Tomasz

Patrick Young

Stayed at Coral Los Alisios 2 weeks ago and I really enjoyed my time there as did my Mrs and 2 young daughters. Rooms were clean and tidy. Staff were nice. Only thing I would say is that the pool wasn’t very warm but other than that we had a good time and we will be going back in the summer.

Sharon Lang

My husband and I had a fantastic stay here. All the staff were super friendly and helpful. Rooms were huge, well maintained with lovely views. We had breakfast every day and it was delicious, they cooked food to your liking which I’ve never seen before. We will definitely be back, and I’ve never said that about anywhere, I’ve been to lots of places. Reception staff were awesome and a big shout out to Jesus, Thankyou for all your help.

marion-1968@hotmail.co.uk graham

Just returned from an amazing week with my friend who’s just done her 2nd Tenerife holiday, 1st one was as a teenager so she couldn’t remember it. The apartment was lovely & clean as always. Got block b which I asked for & the sun 🌞 n the balcony amazing. We’re making this our yearly vacation spot.

Alina Lung

Amazing apartments size with a great view. Lovely and friendly reception staff. Great value, short distance to the beach and very important safe as well. We meet a lovely and very professional girl PACA at the bar where is the pool area wich really make our stay more comfortable with her lovely cocktails, Amazing food and her beautiful smiling 😍 hotel should be really proud to have this wonderful young lady .

melva corcoran

Location is a bit of a walk up from the main part of Los Cristianos but there is a good supermarket and the bus station a short walk away. The rooms are very clean and comfortable, with balconies looking over the pool. The staff in reception were very helpful, both when I arrived and when I left. They called a taxi for me to get to the airport, it arrived within minutes are was less expensive than booking one on line. This is the second time I have stayed at Los Alisios and I highly recommend it.

Nver Abgaryan

I recently stayed at Hotel Zentral Center, and unfortunately, it did not live up to its 4-star rating. The only real advantage of this hotel is its good location, which is convenient for exploring the area. However, the rest of the experience was disappointing. The furniture is very old, making the rooms feel outdated. The breakfast was poor, lacking variety and quality. The Wi-Fi was terrible, barely functional throughout my stay. Additionally, the parking under the hotel is not free, which was not clearly mentioned beforehand. Another frustrating aspect was the constant deposit requests—even for an iron that seemed to be from the 19th century, they asked for a €20 deposit. This felt unnecessary and unwelcoming. Overall, this hotel is far from what you would expect from a 4-star establishment. With some serious renovations and better service, it could improve, but in its current state, I wouldn’t recommend it.

Rob Morley

Hotel is ok. Good location, reasonably clean, but definitely not 4 star. It's probably a 2, 3 at best. Check in and out was ok, no drama. There is no bar! Well they have a coffee machine and sell cans of beer at reception so they called that a bar. Rooftop pool is ok, hotel was quiet so available sun beds but it's not massive! There is a drinks machine and toilet (not clean, no loo roll) but again NO bar.

Leah Langmead

Rooms were clean and had all of the essential amenities you need, like towels, hair dryer, shampoo, conditioner etc. cleaners were also very nice. The people who worked on reception were very happy to help and were good with helping us book airport transfers and good with our check in, as well as sorting late check out. Roof top Pool could do with a little refurbishing as it was a little outdated and some tiles were missing in it but was over all okay. Location was absolutely amazing, we were right in the middle of everything we needed, restaurants all around us, a short walk to the Veronica’s strip, very close to the beach and around a 25 minute walk to Siam park, bus stops straight outside and only around 15 minute taxi to the airport. I would definitely stay again, was really good for the price we paid as it was not on the expensive side at all

Grace Hegarty

This place must of been a 4 star back in 2001😂😂 Room absolutely stank of smoke, and as non smokers this was horrible. Our blinds didn’t work, our tv didn’t work, our aircon didn’t work and neither did our fridge. No balcony whatever, the pool was absolutely tiny. Place needs a re-dating, very old school unfortunately

Nicholas Bianconi

The room was quite good, spacious and with everything you need for a standard stay in an hotel. Two things you may want to know about the room is the missing terrace and the few shower gel and shampoo doses available. The restaurant was ok, nothing special, not a 4 stars level, maybe a 2/3 stars level, if you don’t have a lot of expectations about the food you can enjoy the dinner and breakfast. The best part of the dinner is the live grill of fish and meat, great quality and friendly chef. The worst part about the dinner for me was the lack of cooked vegetables, you can craft your own salad with fresh ingredients but there were too few cooked vegetables, the few cooked vegetables present are a mix of frozen vegetables and legumes with little flavour. Finally the value for money was good, don’t expect a 4 stars level in anything, you are paying a price for a 2/3 stars level and you will get that even if the hotel offers services that let them receive 4 stars.

Michael Mikkelsen (H5N1SNIPER)

Very Nice staff. Clean and tidy hotel. Good help with rental off Car and motorcycle Carmen helps with every Things possible in dining area

P Gallagher

Had a great stay. Rooms are clean with a great little kitchenette. Beautiful ocean views. Large pools with a restaurant right on site. Located near plenty of shopping, restaurants and bars and grocery stores.

Shania

Was originally a bit nervous having booked this hotel seeing some of the reviews, but after staying for 8 days I can confirm this hotel is brilliant. Amazing views and location, peaceful and very clean. Only faults I can give are that the air con isn’t that good but not unbearable and that the decor is a little old school. Loved our time here and loved this hotel. Coming from someone who is very picky with where they stay this took me by surprise in a great way! Would recommend. Sea view room sunsets were beautiful.

Colin Lewis

We've been going to the restaurant here for many years, good quality food wonderful staff very friendly would recommend be back next year well done.

Norbert Szak

First of all it is not a 4 star hotel!! Outdated, run down place. Reception staff layed back, not very helpful. Rooms are in terrible condition, need a re-vamp for sure. Full of cockroaches, when you mention this at the reception they just shruggle their shoulders. Bad attitude! Not cheap so expected something else! Never again! Oh and the noise...there is a bar called sloop or slop not sure but on Sundays play live music which is terrible and very noisy when mentioned this to reception staff (again) they said: well this is Tenerife they are allowed to do that! What? Seriously??? Worst hotel ever!! Avoid!!

Kimberly C

My views and feelings about this hotel are mixed which is why I give it only 3 stars. Positives: Nice room with comfortable beds Nice view from the room Very comfortable beds Nice pool and access to the beach Very good food at the restaurant Customer service is good It would be a great place to bring a family. The facility also allows you to stay all day after check out and has courtesy showers. We had a 2300 flight so it was very nice to have that option. Negatives: There is a fee for amenity Gym 5 euros Sauna 5 euros Sunbed 5 euros Towel 5 euros Pool table 1 euro There was a fee attached to every amenity, which makes them less attractive. It also felt misleading to not list the price when advertising them.

Raynel Derupe

I wanna give special thanks to Angel and Paco. They are very welcoming, friendly, accommodating and made us feel like we’re at home from the moment we arrived. Our first time in Tenerife, they gave out recommendations and suggestions, foods and locations was amazing. Very memorable. I would definitely book this hotel again. Beautiful views by the balcony with an ocean view and can watch the sunset and Sunrise. This hotel had everything you need. Beautiful hotel to stay in, clean, spacious and well equipped. Anything missing or concerns, Angel and Paco came to the rescue. They went above and beyond for my family. And I notice as I walk past the reception they are the same to each customer. They are very consistent. They both deserve a raise! Friendly, professional and accommodating.

Charvi Sardana

The worst beach hotel I’ve ever stayed in. Parking - at an additional cost of 8euros per day. Room that we got - without any view. We were told we should have requested for one in advance while when I called the hotel while booking, nothing was informed to me except to check at the time of check in. Cleaning done once in 4 days, so after spending 2 days if we wanted to get the room cleaned, that wasn’t an option Gym - paid Swimming pool - towels - paid Staff - unkind and impolite I asked for an iron to iron my clothes. Waited 45 minutes, left without ironing as I was late for my reservation. I called the reception - “Alex” mentioned since the staff is starting their shift at ‘10:00’ I need to wait, waited till 10:45 no one showed up. We requested for toothbrushes and bathrobes - not provided Requested for a late checkout by an hour - we were told to pay 15 euros. Requested for our towels to be changed on day 3 - we were told we have to pay extra. After a point, I felt like they’ll charge us for breathing in their hotel. This hotel became my worst nightmare. Do not book this even if it’s available for FREE.

Ada C

The room we hit was spacious, modern, and clean, with every detail thoughtfully designed to ensure maximum comfort. Waking up to the sound of the waves and stepping out onto the balcony to enjoy the sunrise was a highlight of my stay. The staff were simply outstanding. From the warm welcome at check-in to their attentive service throughout my stay, they went above and beyond to make me feel at home. They were always friendly, professional, and eager to help, which made the experience even more enjoyable. The location of the resort was also ideal—close enough to local attractions, beaches, and restaurants, yet tucked away just enough to feel peaceful and private. Whether you’re looking to explore the island or relax by the pool, this resort offers the perfect balance. Overall, this resort in Tenerife is a true gem. It’s an ideal destination for couples, families, or solo travelers looking for a memorable holiday.

Matej Tomasovsky

We were asked to sign an “antisocial behaviour” policy at check-in without any proper explanation – just presented as a joke. Later, it was used as a formal response when we complained about loud guests between 1–3 AM. We were also placed directly above the laundry room, which was noisy even at night. I would have expected the hotel to inform us in advance or at least ask if that was acceptable. The room was next to a visible construction area full of rubble (photo attached), the toilet kept dripping, and we could hear every flush from neighboring rooms. Definitely not a peaceful environment. The check-in was confusing, with conflicting info about parking, and when we checked out a day early, no one asked why. Disappointing overall.

Val F.

A wonderful resort. Kind and welcoming reception staff, and restaurant staff that went the extra mile to accommodate our needs (shout out to Carlos!) The food was lovely, the swimming pools never overcrowded, and the big highlight was the immense garden. Dotted with plants, flowers, little streams of water, and even a pet chicken! The location is sublime - on a cliff with a stunning view of the surrounding landscape. The only slight disappointment were the rooms. Tired and worn out, with truly uncomfortable mattresses. Having said that, I would definitely go back. I can afford some bad sleep on holiday ha!

Dorit Talpaz

A Vibrant and Relaxing Stay at Precise Resort Hotel, Tenerife My stay at the Precise Resort Hotel in Tenerife was a memorable experience, filled with warmth, relaxation, and stunning views. Exceptional Staff: The highlight of my visit was the incredible staff. Their warm and happy demeanor brought so much life to every interaction. They have a unique ability to make each encounter fun and memorable, ensuring guests feel truly cared for. Stunning Ocean View: The view from my room was nothing short of breathtaking. Overlooking the vast ocean, I could hear the soothing sound of waves from my balcony, creating an atmosphere of pure relaxation. It was the perfect setting to unwind and soak in the natural beauty of Tenerife. Dining & Pool: The food was fulfilling and enjoyable, with every meal leaving me satisfied. The pool area was also enjoyable, offering a nice spot to relax and cool off during the warm days. A Wonderful Escape: Precise Resort Hotel is an excellent choice for those seeking a lively, relaxing getaway in Tenerife. While the facilities are not overly luxurious, the vibrant atmosphere, outstanding staff, and breathtaking views more than make up for it. I’d highly recommend this resort for anyone looking to enjoy the charm of Tenerife with a touch of fun and relaxation.

Geert van Woerden

Very nice park and heated swimming pool, pool bar has a nice atmosphere and breakfast buffet was good. The rooms were a bit outdated, balcony slightly unsafe for our kids and uncomfortable because of strong wind, mattrasses bit too old. But we had a very nice stay and generally good value for money

Luana Thomsen Luciano

Very luxurious experience. Perfectly fine for a week or two week’s stay. A lot of activities available, and very nice heated pool outside. There is a van that drives to and from a nearby mall. It is very punctual on arrival to the hotel, but we have found that it leaves the mall around 3 minutes before the scheduled time, so be careful with that. The shower in one of our bathrooms was broken and could not support the shower head, and also leaked. Other one worked fine. The elevators were confusing to figure out snd simply wouldnt work for some people. Overall pleasant experience. Recommend, but eat out instead of getting the buffets if you plan on staying for a long time.

Petra Ross

Big disappointment - no way that this is 4*hotel We took the renovated room and were really disapponited by how dirty it was. There was literally something brown on the ‘new sheets’. Disgusting! The tiles were looking old, the shower not properly cleaned .. The breakfast was without taste, very basic stuff. Only the omelette and pancakes were fine. The rooms have single windows so you can clearly hear the cars whole night… The acoustics of the bar could be better. Not worth the money we paid. To end on the positive note: The heated pool and the views towards the ocean are impressive. The locatiin is very convenient.

Brian Kreulen

We stayed here in April 2025, two adults with one 7-yr old. The good: -The food is delicious with lots of different dishes to chose from. Even if you come close to closing, there's still plenty available. -The staff are very friendly -The pools are very good, we never had to search for a spot to put our towels. -They have random activities throughout the day at the pool, which is great for the kids The bad: -The restaurant is very, very noisy. No matter where you sit, you can't hear yourself think and conversation was difficult. At one point I had to leave for a minute because the constant clanking of plates being cleaned was giving me a headache. -The bar is not at all welcoming. It's too bright and suffers from the same noise-level as the restaurant. They usually only have server on duty, so there's a long line at the end of the day. They do compensate by giving extra-large glasses, but this leads to waste if you didn't want that much. -The evening entertainment area is off-site and is too impersonal. The shows are hit and miss and we would have preferred to have some dancing sometimes instead of shows. This is a personal preference, of course. There's also a children's play area just behind the stage, which is a good idea. -You have to pay for the in-room safe. I feel this is a service that should be offered as part of the room. This is already the case in most other hotels. Conclusion: The negatives far outweigh the positives and it wasn't a pleasure staying here. We won't be coming back here for our next visit to Tenerife.

Chinna

A decent size hotel with three pools. One is warm pool but we were expecting it to be a bit more warm. There is a gym with treadmills, cycling, weights and yoga mats. The restaurant has got different themes going over the week. The rooms are good size and towels are provided for bathing and the pool. The staff is very friendly. And they made sure they have one or the other showing happening every night at 10 PM. The hotel is located in a walkable distance from the beach. Along with the main restaurant they have a snack bar which is decent enough

Victoria Jade

Couldn't be any happier with out stay! We came for 4 nights with my parents and daughter. The food was amazing along with the snack bar and all inclusive drinks. It was my daughters birthday which all staff at the hotel made sure she had an amazing day, cake delivered to our room and birthday card. This made her extra happy! We have never stayed at a hotel and walked away this happy, we will be coming back within 6 months. Everything was clean and well maintained. Janette and Alex were amazing, best staff there is for any hotel. All around amazing holiday, can't wait to go back.

Emma R

Me & my son stayed here for 5 nights in February, it was our 1st time in Tenerife, I loved the hotel! It's a large complex & it took us a few minutes to find our building after arriving later then expected due to flight delays but I was pleasantly surprised when we located it. The rooms are spacious & is just like a self catering apartment. One of the main reasons I chose this hotel was it had good reviews for vegetarian food, a lot of the times on holiday there's a lack of options or cross contamination with meat/fish. The options here were great! All salad options were fantastic and kept away from meat & fish The hotel has a mini supermarket a couple of shops down which stocks most things you'd need, all the things we did. Staff were really helpful & approachable Pool area was kept very clean The pool was too cold to use for me and my teenage son in February but a lot of younger children were jumping in no problem. It really was like ice though, but refreshing to quickly dip in in the heat. We'd definitely go back & would recommend

Diane Whitehead

Just come back from a 2 week family holiday. Mum,Dad,NanNan,Grandpa and 2 kids. The hotel is lovely . The food is excellent but the buffet restaurant can be a bit manic at times. The pool bar also serves breakfast and evening meals and is much calmer. The staff are amazing so pleasant, polite and work ridiculously hard. The only negatives I would give are there aren’t enough parasols around the pool, particularly as a lot of children visit here and the pools all need to be heated. The kids pool and the pool by the pool bar are lovely but the water is freezing. Literally makes your teeth chatter.

Abie Fox

The most amazing stay at the regency country club! After reading some of the reviews we were slightly apprehensive however we had the most perfect stay. We were greeted with a warm welcome at reception and offered a cold drink which was really nice. The lady on reception explained everything we needed to know for our stay and was even kind enough to give me sun cream after seeing I had already burnt! This was a really lovely touch. The entrance to the hotel is beautiful and the bus stop is a short walk down the hill which we found helpful there is also a courtesy bus from hotel reception to Los cristianos which we also used it runs in the morning and early evening. The decor is beautiful and has a lovely charm to it. We booked a standard apartment and it was beautiful. Absolutely spotless and included everything we could need for our stay we had extra pillows and optional quilt for if it's a bit chilly the bed was the comfiest we've slept in. The hotel it's self is lovely and clean and so peaceful and quiet. We had breakfast on one occasion and there was plenty of choice and very good for a buffet breakfast. We also decided to enjoy a meal in the restaurant and the food was excellent as well as amazing friendly service from the waitress and waiter. If your looking for a relaxing break in a peaceful beautiful hotel I would definitely recommend the hotel regency country club. We can't wait to come back and thank all of the staff at the hotel for making our stay so lovely!

layla

This hotel is absolutely gorgeous. We really enjoyed our stay as the hotel also had lots of facilities to use. The staff are also lovely everyone i spoke to was very helpful. The downsides would be the location as it’s a bit away from the town. They do offer a free shuttle bus that leaves for 10:30 but we did experience not being able to get on because it only seats about 10 (so get there early). In this case it’s either a €10 taxi or the bus round the corner. The bed are a little solid too but nothing really uncomfortable.

H H

This is truly an excellent hotel, offering incredible value for money. The rooms are spacious, well-maintained, and provide a high level of comfort. The pool is absolutely stunning, especially at sunset, creating a magical and relaxing atmosphere. The hotel exudes a sense of luxury and attention to detail, making every moment of your stay enjoyable. I thoroughly enjoyed my time here and would highly recommend it to anyone looking for a memorable and worthwhile experience. PS : There's a minigolf

Arno Li

The first impression of the room was really nice and spacious, especially the balcony. I have to mention, however, that the bedroom has an almost unbearable smell, which is from the wallpaper. We had to leave the door 24/7 open to let the smell of chemical out. That's a major disappointment here. Otherwise, the staff is always there to help and the pool is really nice. You do need a car ( or taxi) to get anywhere from here.

Laura

The pool is amazing and is the main reason to pick this hotel. We spent many hours relaxing among the tropical trees. However, the rooms are extremely dated and the bathrooms are horrible with dents in the ceramic, rust on the metal faucet, pipes leaking and generally speaking nowhere to put your things. We booked a "renovated room" and therefore expected something from this century. Instead, all the furniture inside were heavy and dark and half broken or badly designed. The hotel is very big, sort of like a village, so you have rooms which are a good 5 minutes walk from the pool or the parking. The paths interconnecting the different parts of the hotel seem to have been designed by a crazy architect, and you easily get lost. Also, there's a horrible unfinished cement building on the right looking out, which totally spoiled the view. Price/quality leaves much to be improved. We definitely overpaid!

Laura Dorman

If you are a family with kids then you’ll enjoy this place. If you don’t have kids then choose somewhere else. The rooms were a bit dated and there is an unpleasant smell around the gym area. The restaurant is chaotic but big praise to the waiting staff who were really friendly to the kids. The food was varied and perfect for kids. Also big praise to the staff in reception who were able to accommodate our needs when I mentioned that I was dissatisfied with our accommodation. The location was quite good - close to grocery shops and about 10 mins from the beach. I travelled there with my family and 3 year old nephew. He loved it!

Matthew Orton

We had a lovely stay at the GF Isabel, we stayed 7 nights, 2 adults and our 3 year old twins. It is kept really clean, the room was tidied, beds made every morning, all the pool areas are well kempt, and are really nice areas to play with the kids and have some time to relax. Breakfast and dinner were very nice, plenty of different food, all very tasty. The 8pm mini disco was great for the kids really interactive and a good chance for them to have a dance! The added bonus was the kids club which was free to sign up to and use, it was lovely getting some time to relax while the kids played and were supervised. A mention to Alvin who worked at dinner time he was always great with our twins, thanks. Also to the Scottish lady(sorry we didn't get your name) who worked in the kids club and did the mini disco, KouKou move! She was excellent!! Many Thanks for our stay GF Isabel, we will definitely be coming for another stay if we come to Tenerife again!

Aaron McC

This hotel is rated 4 stars, but I’d call it a solid 3. Rooms are very dated and basic, with obvious DIY fixes in places—our one-bed bungalow kitchen being a clear example. That said, everything was clean and serviced daily. There are three pools, and the kids’ splash pool (though up a fairly steep set of steps) was a hit with our little ones. Service from porters and front of house was excellent. On-site shop and daily towel service by the pool were handy. Location is great—an easy 10–15 min walk to the beach. The biggest letdown was the food. We were full board but only managed two dinners at the hotel—repetitive menus and poor quality. Breakfast was fine, lunch hit or miss. Ended up eating out a lot despite having meals included. It’s a large hotel, and our room was quite a trek from reception—tough with two small kids. Also had a cockroach in the room on day one (likely due to ground floor), but no others after that. Overall, it did the job, but I wouldn’t stay again.

elisa martinengo

Some staff at reception are rude and really unpleasant, they should change work! Apart from that nice hotel, family friendly, the pool is nice and heated. Kids club and entertainment well organised. The thing I loved the most was the kitchen in the room. They could update a little bit some aereas but overall nice experience. I would book it again!

Ed Kelly

Great hotel, great staff. In last 2 days of our stay there was limited staff and some disruption because hospitality staff across the island felt forced to strike for better wages. -Pay your staff better-. They do hard work and many have to speak more than one language while they do it.

Lydia Bates

This hotel was lovely, amazing location lots of places near by to eat and drink. Right by a bus stop so easy for travel and 2 supermarkets opposite. The staff were very friendly and helpful and the beds were very comfy, room was spacious and clean. Lovely outdoor swimming pool with lots of sun loungers and a roof top terrace to sun bath too! Would definitely recommend and stay here again!

Debbie Greig

Would love to leave a positive review but with just 3 days till our holiday they cancelled our booking and moved us to another hotel. We had specifically booked the California as we have stayed there before and it is a quiet adults only hotel but we have been moved to a large family hotel. Trying to contact anyone or get a truthful reply as to why this was done was near on impossible. When I finally got a reply it was differing stories from staff in reservations and and staff at the hotel. Being a member of their "Happiness" loyalty scheme obvioulsy means nothing, but I should have known better as the company did the same thing two years ago and we gave them the benefit of the doubt then. Nice hotel if you can actually get to stay there.

Darren Ashley Holbrook

Fair price clean. Has a pool with plenty of sunbeds and lovely staff. Surrounding noise acceptable but maybe a little much for the older quieter people .

Jane Eyre

The apartment was small but certainly adequate for a week's stay, modern and clean. No noise at night which was a bonus to say how central it was, very pleased

Cams Defoe

We came back from a day trip to our room. The electricity was out, when we went down to reception to ask about this. They went yes we know. They failed to inform us. They moved us to a new room, it’s got no lift, doesn’t have a pool side view like we paid for and the doors don’t lock. They advised to use the wooden stick infront of door and this would act as a lock. Absolute joke. The staff are disrespectful, dismissive and no help. We had to go to the sister hotel to speak to a manager. When we got there they advised the manager had finished at 5. Then they took that statement back and said he was in a meeting and can’t do anything today but could maybe visit us tomorrow. We are two young girls who don’t feel safe. The doors to our room don’t lock. That’s a safety concern but they don’t care. Do not book this hotel.

Jade Whyman

Absolutely fantastic stay! Great range of food and drinks. Snacks that you can order to your table, including pizza. This served us really well with having a toddler. Exceptionally clean and tidy. Rooms were really big apartment style, perfect for our family of three. We will be back again next year!

Sudoku Sol

Everything was good but for the price we paid it doesn't seem a lot. Very quiet and safe area. Small lobby that nobody really hangs out there. The apartment was clean, domestic staff doing a really good job. Breakfast was similar every day and just ok. Dinner was better but depends on the day. Lovely desserts though. 2 pools with plenty of sunbeds, table tennis, jacuzzi and playroom and sand play for kids. The Jacuzzi and swimming pools are closed at 17:000. For sauna, squash or tennis I believe it was paid extra. I would recommend it for families more than couples.

Mi Midi

We enjoyed our stay very much. If you look for spacious suites with a kitchen as a family or a couple and care about cleanness this can be a very good choice. Well-managed hotel with supportive staff. We initially offered a room which didn’t meet our needs, after asking the reception changed it. The buffet breakfast and dinner were not very generous in term of diversity, yet the food quality was fine for most of the items. The very cool and kind entertainment team made our stay a memorable one :)

Chaat Man

Just spent a week here and can't really fault anything. The apartments are large, modern, and clean. With a large balcony, large bathroom, good shower, and well equipped kitchen, we didn't want for anything. Outside the pool areas are clean and well maintained. And the food is pretty good as well. Staff are friendly and helpful if you have an enquiry. We wanted to try a fish restaurant one evening but hadn't booked. So we asked the staff at reception if they could make an enquiry on our behalf and managed to book us a table that evening. For a 4* star hotel, this is one of the best I've stayed in. My o ly niggle was I couldn't get the aircon below 18c. If you're staying here in high season, that wouldn't be good enough. Wi-fi is brilliant!

Andrew Wright (AW)

The hotel is clean, welcoming, and all of the staff are so kind and helpful. The pool and facilities are good but not great. In need of some maintenance and a bit of a tidy up in places. Rooms don’t have lifts so if you have young children be prepared to carry them or the buggy up stairs. Parking can be an issue right outside but there is plenty locally. The local ‘village’ has little to offer but enough to get you by. Car hire is a must to get out and about. We had a good time. Not sure we would come again other than for a great restaurant down the road. La Parma. Fantastic

Evie Taylor

We had a lovely stay at this hotel, can not recommend it enough! The location is so perfect as it's a 3 min walk to the beach, and next to so many amazing restaurants. (We highly recommend going to The House restaurant round the corner!) All of the staff went above and beyond and were so friendly. The cleaners were amazing and came every day. We stayed over the Easter holiday and the cleaners left little chocolate eggs in our room which we thought was a lovely touch. The room itself was incredible, so spacious, and a balcony looking over the church and the square (although I assume a balcony on the other side of the hotel might not have such a nice view). We even had a Delta coffee machine in our room which was incredible. I think this hotel has recently been refurbished because everything was in great condition. Reception were so lovely to us, and always on hand as we had to check in and out in the middle of the night. Breakfast was great! There wasn't lots of choice but as a vegetarian I was impressed. The toast, eggs and guacamole were so tasty! There is a lovely rooftop terrace as well. The only thing I would say is that the rooftop pool is quite small so we didn't end up using it, and there wasn't a pool bar, but considering the location and the size of the hotel, this didn't bother us at all. I would love to visit again in the future. Thankyou George and all the staff for a wonderful stay!

Skye

I have stayed at the Reveron plaza for over 20 years. However since the recent renovation they have cut back on a few small details. The toilet paper is very thin and cheap considering this is a 4 star hotel. The breakfast is still lovely however they have changed the size of the sausages, from the large ones to now a cocktail sausage which tastes horrible. Also, they no longer do the happy hour and there were no menus for the drinks they were serving by the pool. The pool was meant to be heated but once we arrived the pool was freezing cold and you weren’t able to swim, we asked multiple times when this would be fixed and we got different answers each time, the pool was never fixed and we weren’t able to go in the pool all holiday. The air conditioning didn’t work, which would be a problem during the summer. The reveron always used to be spotless however during our stay we found a lot of dust around the room. Since we came mid renovation there was no bar, and we were unable to get drinks from the hotel during the evening. But overall the location is perfect and the staff are still friendly and welcoming. Hopefully they rectify it for the foreseeable future.

Luke S

A real disappointment. I was so excited to be staying here after growing up locally and seeing the recent renovations. Unfortunately it’s not quite what it’s trying to be. The rooms do not look like the CGI images on the website, they are only half-refurbished with old furniture remaining. Parts of the hotel are still being worked on too and are quite messy. We also paid for a ‘partial sea view room’ but there was no sea to be seen at all, only neighbouring roadworks. Photos attached which are much more realistic to the experience. We were met with complete refusal from the receptionist to even try and find us a nicer room however polite I tried to be. The worst part was the room smelt of raw sewage and was told they’d look into it. Looking at previous reviews now, it seems they knew about this long before our arrival but still have done nothing about it. With a heavy heart I have to say I would avoid this hotel as there are plenty better places to stay in Los Cristianos.

Lowri Davies

Lovely hotel with clean and spacious rooms with a balcony, nice rooftop pool area and decent breakfast. A drink was offered on arrival which was a nice touch. There was extensive renovation works going on on the second floor which we were surprised to see whilst walking up and down the stairs, perhaps it would have been good to mention this on arrival. Also, when we asked how the aircon works we were told it didn’t work. Our room was 27 degrees at one point and although we were given one fan for the room, it was uncomfortable to sleep in the heat every night. It would have been best to know about the broken air con ahead of our arrival.

Daniel Schmitz

Great located. Rooms a bit old and shampoo in hotel room shower wasn't filled up + soap in common men toilet close to pool area. Breakfast decent . Unfortunately our WiFi in hotel room worked quite poorly.

Debbie Christie

Absolutely gorgeous hotel. Our second visit and soon to be booking our third. Gorgeous location with views to die for! Not the place to come if you want the typical Tenerife party vibe which we didn't! Stunning little resort everything in walking distance although the walk up from the Marina is hilly for the less mobile. Pool is glorious, we could always get a sunbed. Food in hotel is gorgeous, drinks are great quality, staff are lovely and the rooms are spacious, bright and spotless! The housekeeping staff are lovely and do an immaculate job of cleaning your room which is lovely to come back to after a day in the sun Yes there are bits that need updating such as the hotel toilets, paintwork is not great in places but in my view nothing that could affect your overall holiday experience ! After 40 years of travelling abroad it is in my top 3! Beautiful ........an all time favourite !

Dawn Fish

Love this place. This is our 2nd time here. I would just watch the time of year that you visit. Our 2nd visit was at the start of the village carnival, and on Friday and Saturday, the live bands went on till near 5 in the morning, and they are very loud. So just check before booking. The carnival has nothing to do with the hotel. It would just be better if Tui warned people looking for a relaxing chilled holiday. The hotel and staff are amazing.

simon chang

Great location with nice view of cliffs. The room is big, also has stunning sea view. The staffs are friendly and work efficiently. The bars offer drinks and eating with reasonable price over my expectation. Good quality food in restaurant and tasty. Need to improve things: The dishes in restaurant are not properly clean. The beds in swim pool area are always occupied. When we went to swim, there was no place to put clothes and towel. I would like to come back.

Dave Simmers

The hotel has tremendously hard working, happy friendly staff. There is such a wide variety of good quality food on offer at both breakfast and evening meal. I really enjoyed the daily entertainment laid on. 2 quizzes a day (I couldn't believe my luck) plus so many more. The hotel and pool are situated in a quiet area with great views of the ocean and the stunning cliffs. Close by are handy convenience stores dotted around the church square. I'm hoping to return to TUI BLUE at Los Gigantes next autumn.

pauline anderson

Stunning location. Clean large bedrooms serviced very well each day with cheerful staff. ALL staff were very helpful, chatty and always smiling. The food was amazing with plenty of choice and all fresh. Facilities such as the swimming pools and entertainment was excellent. The behind the scenes a cooking demonstration tours was very enlightening and we really enjoyed it. Great hotel and lovely people and nothing was too much trouble. Well done 😁👍

Priya MIT

Wow, what an amazing hotel set in a quiet part of Tenerife but with a great bus service travelling to the more touristy parts of the island. We were greeted by 2 amazing reception staff, Bianca and Naomi who made us feel welcomed and explained everything in detail about the services the hotel offers. We booked half board and loved the system in place where they helped us download the MYND app which had a wallet system with our half board credit on it. It was so easy to use and spend at the hotels 3 bars and restaurants. All the staff were amazing. Took time to make our stay enjoyable. The roof top bar and area was amazing. Great place to sit and relax for hours. A big thank you Dan, Rumon for serving us the best cocktails. The main restaurant downstairs offered wonderful selection of dishes. A big thank you to Ayose, Aurelio, Almundena for always being so welcoming. We would definitely recommend MYND Adeja to anyone travelling to Tenerife. We can’t stress enough how amazing this hotel is.

Cosmina Antal

An ideal location when visiting Tenerife. After extensive research, we found this wonderful and modern hotel. We spent seven nights here, enough to realize that we want to come back. It is close to the airport, everything looks great—from the reception to the rooms—the breakfast is amazing and available until 11 AM (a rare find), and the hotel is located in a quiet area with a few restaurants and a small beach nearby. Additionally, they are environmentally sustainable and organize various activities for guests (such as yoga, wine tastings—which we attended and found fascinating, as we got to taste local wines—and water meditation). The pool is another big plus, spacious and very well maintained. The rooftop is also incredible, we watched stunning sunsets from there. In my opinion, this is the best hotel you can stay at in Tenerife. Thank you for everything and we can't wait to come back! Also, I’ll let the pictures speak for themselves.

Jude Morton

We had a great experience at the MYND Adeje. We found all the staff to be extremely helpful and polite, and we were made to feel very welcome. The rooms are clean, modern and well appointed. All the public areas are spotless. We selected the flexible dining option which worked very well and meant that we could use our daily credit as we wished, and ate outside of the hotel on one evening. Breakfasts are excellent, with plenty of fresh fruit and hot and cold options. The dinner menu is varied and imaginative, but if I had one criticism it would be that some main courses should come with more vegetables/salad as standard. We enjoyed the holiday so much that we have already booked a return visit next January!

Julie Harrison

This is our 4th stay at the hotel and each time we have encountered wonderful staff, a clean and comfortable environment and a sound ethos. My husband has some respiratory issues and the staff always try to accommodate our needs with regard to the room. This is such a compassionate approach and deeply valued by my husband and I. We have also stayed at the Mynd Yaiza in Lanzarote, an equally beautiful place to stay. We only had a short stay this time but will be returning in November for 11 nights. Thank you for always making our holiday memorable.

Glenn Wallace

Rooms are rather small, wash basin outside of shower room next to entrance door. Small balcony but good view. You need to take some coat hangers as there aren't enough. Breakfast was quite often cold, eggs sitting under hotlamp drying up. None enough hot drinks machines or selection of fresh bread. Didn't eat in restaurant in the evening as you had to pre book. No entertainment.

Fanni Fügedi

Exceeded our expectations! Lovely hotel with friendly staff We had a fantastic stay at AluaSoul Hotel in Costa Adeje. The hotel has been recently renovated, so everything felt fresh, clean, and modern. The staff were incredibly friendly and helpful throughout our stay. Lot of food options for breakfast, even for those with dietary restrictions — I was pleasantly surprised to find gluten- and lactose-free choices at breakfast. There’s always something to do, from rooftop yoga and water aerobics to bingo and board games, even live music. The beach is just a short walk away, and there are lots of great shops and restaurants in the area. We also really appreciated the adults-only atmosphere — it made the whole experience extra relaxing and peaceful. Would definitely recommend and return!

Sandy Bissell

A really great place to visit the people are very friendly and helpful. The weather has been gorgeous and the places we visited well worth the money. We viewed Mount Teide and the night sky with a meal thrown in and our guide Isabel was so knowledgeable of the stars and constellations it was great. We viewed a beautiful sunset near Mount Teide. And didn't get back till gone Midnight which we didn't mind at all!

Cliff I'Anson

AluaSoul is a stones throw from the marina but is a quiet oasis of calm in what is a really busy area. It is an adults only hotel and tends to attract older travellers. That said, there was a very good atmosphere. The food was very good quality and the variety was extensive. Each evening is themed, which refreshes the menu daily, but some staples are maintained for the less adventurous diner. I was impressed by the variety of seafood, much of which was cooked freshly on demand in front of guests. The rooms are spacious and clean. We had a room on the 6th floor, overlooking the pool with a really pleasant view. There was no noise from the marina area during the evenings, though I heard some guests with sea view rooms talking about music and noise from the local bars and entertainment. The room had tea & coffee making facilities, a fridge, and a simple to use combination safe. Bottled water is not replaced daily, but bottled water is available from the bars. The pool area is secure, beautiful, very well maintained, and cleaned to a high standard. The gym, however, was very basic, but the equipment is of good quality. What makes this hotel stand out are the staff, who we found to be friendly, professional, and keen for us to have the best experience.

Natalia Sarzi Amadè

Disappointing for the Price – Not True 4-Star Quality This is essentially a 3-star hotel charging 4-star prices. The room was quite basic and had several issues, including a dirty couch and curtains and a poorly functioning drain. Despite paying €180 per night, I was charged an additional money for checking out a a bit later, even though the room wasn’t booked for the same day and I am a Hyatt member - it felt excessive and inflexible. The gym was especially disappointing: outdated equipment and no weights at all — definitely not up to 4-star standards. The staff was okayish, not particularly friendly like in other places I visited in Spain.. Overall, not worth the premium price.

Rachel Warrington

Spent 10 nights here . Great place to stay . Rooms nice and fresh after recent renovations. Plenty of food choices enjoyed the all inclusive option we paid for . Found it difficult at times to get a sunlounger . Evening entertainment every night quite enjoyable. The hotel is situated in a good spot but unfortunately though there was a lot of noise from a couple of close bars during the evening .But this didn’t prevent us from a restful sleep .

Barbara Dempsey

If Carlsberg did hotels . . . Excellent in every respect. The staff throughout the complex were so friendly and helpful, (special mention to Julia in the Spa and all the reception staff especially Carmel/Carmen and a very tall gentleman who spent the holiday writing directions for me on maps!) The food was delicious, fresh and varied, and for those, like my husband who likes his mouth burnt off, there are microwaves. We didn’t book the speciality restaurants because we were only staying for a short time and they were booked, but we could have if there had been a free slot, for €15 per head, which is still incredible value. (They are free in the inclusive package if you are staying for at least a week). Everywhere, inside and out, was scrupulously clean and the cleaning staff were very courteous and friendly. We had access to a lovely quiet lounge where there were nibbles, drinks, tea, coffee, and a lovely calm atmosphere, which we really appreciated. I’ve no idea why we qualified for this treat, but we appreciated it! An absolute gem of a find, and hopefully we’ll return soon. We frequently stay in Tenerife and have never had a bad experience but this hotel was a definite 5* and ten minutes from the airport.

Karen Beckram

Stayed here from 18th march for 10 days. Great hotel. Great view of the sea from our room. Rooms cleaned every day. Clean towels every day. Meal times great. Fantastic selection and variety every day. Very tasty & well cooked. Staff very friendly & helpful. The one thing that let the place down was not enough seating for evening entertainment. If you didn’t get there early you had no chance of a seat. ☹️. Having said that the entertainment was great they all worked hard. Other than that no complaints. Would definitely stay again.

Julie Lawton

Hotel and rooms were great. Location not bad Irish bar and a supermarket just behind hotel. Only thing that let's this hotel down is the food and where you ate. It was like being back in a school canteen. And food was never hot. Only night when food was good was the Mexican night which you had to book also it was nice to be waited on and wine was better.

Andrew Marjoram

Exceptionally clean room. The rooms had everything I needed. I didn't notice the fridge until I left though. The easy to pull out drying rails on the balcony were a nice thought too. The rooms were cleaned to a very high standard every day and tea & coffee topped up. The nice touch of two free bottles of water were appreciated. There was also cold water available from dispensers around the hotel. All the staff I came across were so friendly & efficient. I was all-inclusive and the food was amazing with a very wide choice with daily changes to the menus. I saw a lot of negative reviews about food not being hot enough, which is just not true. And anyway, I saw at least one easily accessible microwave to heat to required liking if necessary. The facilities were superb. I used the indoor pool every day. There was always available sun beds and outside pools were lovely. I would thoroughly recommend this hotel and hope to come back again one day.

George Fielding

We booked 6 nights all inclusive at the Alua Atlantico. Checking etc was all very good and smooth, when we tried to book one of the a la carte restaurants of which there are three we were told as we were only there 6 nights we were not 'eligible' you have to be there 7 nights! There was an alternative... Pay €15 per person for the restaurant of choice. The buffet restaurant did provide a wide array of food, including a salad table, two soup dishes, pasta dishes plus two dishes cooked whilst you wait. There was always something you could find to eat but sometimes the food was lukewarm from being out too long. A wide selection of desserts were also available Rooms were clean, well looked after very the cleaning staff, the bar staff were always attentive to your needs when supplying the all inclusive drinks Entertainment was a bit mediocre and having to sit through a junior disco thrashing out some music was sometimes painful. As the holiday was booked only a few weeks before, it served the purpose of a relaxing / recharge the batteries holiday. Would we return? Probably not.

Julia Woods

This is such a fabulous resort in a perfect location right on the beach and in a very nice area of Adeje. The resort is 5 star ⭐️ from the pool areas, sun loungers and bars are excellent. Our apartment has two bedrooms a modern bathroom, kitchen, living area and balcony - all modern and tip top condition. We are on half board and so far the food and drinks are amazing ❤️

T. Mason

This hotel is situated in a great location close to bars, restaurants, the beach, and amenities. The apartment stayed in was large enough with a good sized living area and small open plan kitchen a good sized bedroom with plenty of storage (however lacking in drawers) a nice bathroom with walk in shower. The room was cleaned daily and fresh towels and linen twice a week. The staff are very friendly and helpful. Although the restaurant serves buffet style the food is tasty and with plenty of choice. The only downside we found was the view from the terrace was not great looking onto the back of the apartments in front. I would definitely recommend this hotel

Monique Aertssen

We had a great vacation during the Christmas period. Special thanks to Cecile who helped us a lot the first days. Hotel is perfect located with lots of shops, restaurants etc. Only the restaurant is very long and small entrance, so therefor lot of people during breakfast/diner. But a good asortiment. We will be back in the future.

Gabriel Liñero Blanco

Really nice stay. The staff is amazingly nice and helpful and the apartment is great. Awesome for a family trip

Lorna Esson

Great looking resort, lovely surroundings and close to the beach and restaurants. Room was clean and a good size. Has the steps outside straight into the pool which was worth the extra. Breakfast was good although some variation would have been nice. Only downfall was the ceiling fan didn't cool the room much, proper air con would be better.

Brittany VanBuskirk

Beautiful views and amazing balconies! The rooms are spacious and clean! We paid for an extra night in order to guarantee we had the room early for our baby and when we arrived the room wasn’t ready. I spoke to the staff and they credited my account for the room, due to it not being ready. Wonderful service, truly appreciate their effort.

Philippe

Very nice place, rather “aparthotel” type but well done. The flats are really nice with unbelievable terraces. The food options are really good, the aqua restaurant is high quality. The staff is really nice. Parking is a bit messy, make sure to book your spot before showing up.

Andrew Kinsey

Wonderful hotel, we booked a superior room which was absolutely amazing! Very modern, all embroidered towels and bedding was a really lovely touch. Very comfortable bed, rooms were cleaned every day. Huge balcony with a full sized lounger plus two chairs and a table. The views are outstanding, even more so at night. Excellent transport service to town, very punctual! Breakfast was brilliant, fabulous choice of hot and cold food. Staff were very helpful and courteous......Will definitely book again, would highly recommend, simply the best hotel in chania

ben Maki

It is very difficult to book online. Customer service never gets back to you in a timely matter. I tried 3 credit cards. Plus, I had someone else try. The way you sent me was the exact same way that it was online.So I don't know why I would get any different results. I ended up booking a different hotel.It was a less than one minute process.

Paweł Czajka

"A Perfect Stay Despite the Roadworks" We've just returned from a wonderful week at the Royal Sun Hotel, and honestly, we couldn't be happier! Although there were roadworks on the access road to the hotel, this did not affect our use and enjoyment of the facilities at all. We had an amazing time enjoying the pool, the common areas, and of course, the stunning views from the balcony- Parking at the hotel is limited due to the roadworks, but this wasn't a problem. The staff were extremely kind and arranged a nearby parking spot for us at no extra cost. This attention to detail was much appreciated and made our stay much more convenient. The breakfast was fabulous, with a wide variety of fresh and delicious options, perfect to start the day full of energy. Moreover, the staff was excellent throughout, always attentive and eager to help with a smile. Great facilities, and the views, both from the rooms and the common areas, are outstanding. Definitely a highly recommended experience, and we look forward to coming back soon.

Reuben Moga (ReubenTheExplorer)

This hotel was amazing to stay at in tenerife, they had very good swimming pools but sometimes it does get crowded and you might need to wake up at 7AM to put some towels on your sun chairs to 'reserve' them, and free drinks at the bar. There's a great buffet with many different food options, and the staff are very kind and helpful. Many places to go outside of the hotel with the family. The rooms are good providing a TV, a cupboard with a safe and a mirror on the door, a bathroom with a big mirror, a shower and a toilet, Two big beds and a desk. In conclusion, the hotel is perfect for a family of 4 or a couple going on holiday.

Mick Kearney

Overall a brilliant stay in this hotel. We were in room 616. Very clean and modern. The breakfast was as good as you can get from a hotel, fresh made omelette and eggs. Nothing special but sets you up for the day. The only problem I had was the lifts. Only 3 lifts for a hotel this size doesn't seem enough. Being on the top floor made the wait sometimes quite long. I'd happily come back though.

Christopher Cragg

We picked this hotel based on reviews, i would suggest that people don't always take those promoted as higher rated as read. The rooms were pleasant, but everything else was of a lower standard than either expected or for what it cost us to stay there. I have never had to pay for so many extra things, such as water anywhere else we've stayed at. On the whole this was dissapointing and i will look elsewhere before booking.

D E Motors

Fantastic location,we had a room at the end of the corridor,room 541 the balcony was huge! Great view of las Americas overlooking the mini golf. Breakfast was the usual options but actually nice for once. The room was great and the beds were comfy with 2 rooms. This was our first stay here and we definitely be back. Can’t comment on evening meal or entertainment as we went out in the evenings.

Rob Driessen

Amazing Stay at Best Tenerife! Our stay at Best Tenerife was absolutely fantastic! From the moment we arrived, we felt so welcome. The reception staff were incredibly helpful and always ready to assist with anything we needed. A special shoutout to the animation team—they were simply amazing! Every single member was full of energy and enthusiasm, making sure both kids and adults had a great time. Our children had the time of their lives, and honestly, this hotel is a paradise for families! The location is perfect—everything is close by, making it easy to explore and enjoy the surroundings. In short: an unforgettable experience! We are already looking forward to coming back next year. Highly recommended!

Stacey Tighe

Highly recommended for a blissful stay on a magical island that is full of culture and adventure. Our third stay didn’t disappoint.. Exceptional standards with a professional team, working together and clearly take pride in what they do - a special shout out to Orlando and the restaurant chefs, cooks and servers who effortlessly manage the busy periods. Perfect location for stunning ocean views and breathtaking sunsets. The hotel is on a large complex with multiple pools and activities on site where all are managed with Lifeguards, Activites team and cleaning crew who keep the shared spaces safe and beautiful. Also, a big Thank you, as we stayed during 2 days of their industrial action & planned protests, they clearly labelled apologies for any reduced services. I hope the industry responds appropriately for fair pay and conditions to support their people. We’ll see you again ☺️

Lisa Mann

Fabulous resort! Rooms were spacious very clean and nice on the eye and easily accessible! Food was by far one of the best for choice we have experienced although towards the end as always with all inclusive you get a bit fed up but cannot complain it was good quality with lots of choice! Entertainment on most nights Elton John tribute was fantastic. The pools especially the kids area was lovely and heated very clean! Always had a sun bed available but we did go in march I would imagine in the main season it would be busy! Staff were always very friendly and accommodating! Would definitely recommend for families we have had a wonderful 10 days it lived up to the 4 star expectations.

Cats Paws Pet Grooming

Absolutely amazing holiday here!! Travelled as 2 adults and 2 children (9month old and 3 year old). We stayed in block A in an ocean view suite. The food was amazing, best all inclusive food I’ve ever had. Veggie and vegan options for all meals. For lunch we always used the nautical snack bar, the paella was lovely. We spent most days round the quiet pool but I love that there were 2 options of pools. Baby pools next to both of them. Hotel was extremely clean everywhere. All staff very friendly. And for the kids they have an outdoor soft play that is covered with shade, we spent lots of time here. They also got new sunbeds and tables while we were there! More than enough for everyone.the hotel is also very eco friendly, washable cups and compostable plates and cutlery for around the pool. plus they give you water bottles and there’s loads of refill water stations around the hotel, including near the rooms. The only downside was the lifeguards kept taking down our parasol if there was a slight breeze- the only parasol allowed up was the lifeguard’s!! Not ideal in scorching heat with two young children who needed shade so we had to go and sit inside :( so the hotel really needs to invest in better parasols. I also wouldn’t use the Foto Event people. The photo staff are lovely but you can get the same quality photos on your phone. I thought they would be properly edited after I chose which ones I wanted (given how expensive they were!) but they were just printed there and then. Also there’s not that much going on in the local area, we ate out a couple times but I preferred the hotel food! But with all that being said, We would definitely come back here! :)

Jennifer Simmonds

Stayed at this hotel for 3rd time but last time was back in 2023. It was an amazing hotel then but now even better! We was 2 adults and 2 children aged 7 and 4 and stayed this time in block B in an ocean view suite which was a lovely location for the main building for breakfast, lunch and dinner as well as just above the quiet pool and lunch snack bar. We stayed in I and O block before both good locations too. The hotel is well done over different levels so tbh all rooms are close to something good. The busy pool did get busy late morning but we always found sun beds when we wanted to go there. My eldest loved the water slide so much. The food was amazing for an all inclusive hotel always plenty of hot food and lovely salads and fruit all so fresh and delicious we ate so much! Drinks was plenty and very generous with measures on alcohol. Plenty of self service stations also for tea coffee soft drinks and beer. The soft play splash park my girls loved and my husband enjoyed the high ropes. Eldest didn’t want to try so he did it on his own. They also loved the mini golf, climbing wall and the zip wire. So many activities. They went to the mini kids club 3 days while we was there and they loved it so much. The staff that run it are lovely and my girls had a lot of fun. My only criticism would be that when they decide who wins the Landi Awards from mini club that they put the surname on to call out at the mini disco as my youngest has a popular name Isabel and I think there was a few Isabel’s staying same time so she got disappointed when they called Isabel out but another Isabel took the award. Maybe it was for them but how do you know? It seemed like first person to get on stage got the award. So that would be my suggestion next time to call out child’s full name makes it fair then. Also won’t get many kids on stage for same award. Hotel was spotless constantly being cleaned throughout our stay. Mini disco was great love that they now have 2 one earlier think at 7.15pm and then again at 8.30pm so if you wanted to go earlier you could we always went to later one and girls loved it. Shows after were also great changed daily we loved them all. Beach accessed at bottom of hotel by splash park/soft play was only a 5min walk yes down a hill but my girls managed it there and back. Sea can get rough tho one day there was red flags out so no swimming but girls loves playing in black sand was fun for them. Although hot on your feet! Wear shoes to walk on it. Overall we had a fab week and will 100% be back hopefully next year! Thank you

Jenkins David

Family Hotel Review I had the pleasure of staying at the Family Hotel for a week, and the experience exceeded all my expectations. From the moment we arrived, we were greeted with a warm smile at the reception. The staff was incredibly attentive, providing detailed explanations of the hotel's services and kindly answering all our questions. They even offered personalized recommendations to help us make the most of our stay. The hotel's atmosphere is perfect for families. The rooms were spacious, comfortable, and impeccably clean, with thoughtful touches for children, such as cribs and toys available upon request. Additionally, the play area and the kids' pool kept our little ones entertained throughout our stay. One of the highlights was the food. The hotel's restaurant offers an excellent variety of dishes, featuring both local and international options. Every meal was a feast for the palate, and there were always healthy alternatives for the kids. The breakfast buffet, in particular, was exceptional: from fresh fruits to homemade bread and hot dishes prepared on the spot. In summary, the Landmar Family Hotel combines impeccable customer service, family-friendly facilities, and an outstanding culinary experience. It’s a place we would happily return to and highly recommend to any family looking for a memorable vacation.

Auto Huuto

I do not recommend this hotel – it does not match its 4-star rating at all. When we arrived at the hotel at night, we found a large cockroach (about 5 cm) on the wall in our room. We asked to change rooms, and were moved to another room on the same floor. However, the new room was smaller, clearly used, and dirty. The walls were scratched, plaster was falling off the door, the furniture was damaged, and the curtains had what looked like blood stains. We requested another room and were given a third one. Unfortunately, the bed linen there was dirty and had hair on it, as if it had already been slept in and not changed. When we asked to replace the sheets, the staff refused and told us to just go to sleep. To make things worse, there was constant construction work going on around the hotel, which disturbed the peace and quiet. This is absolutely unacceptable for a hotel of this level. The food in the hotel was the same every day for a whole week. Only once was jamón served; otherwise, the food was identical and impossible to eat for a whole week. The staff were rude and never apologized for any of this. As compensation, they offered us free access to the pool — despite the good weather outside, which made the offer feel absurd. We’ve been to Tenerife four times, but this was by far the worst hotel experience. I strongly advise against staying at this hotel.

Nicole S

At the hotel at the moment! Honestly one of the best hotels I’ve been to in Tenerife. It’s amazing location 5 mins walk from restaurants/bar/beach. The staff are incredible all really friendly and helpful. Even arranged a cake to be delivered to our room on my partners birthday. The UP experience is definitely worth the money €70 per person for the roof top infinity pool, cocktails, drinks, buffet, spirits. We absolutely loved it up there! I would say this hotel is aimed at elderly/ couples it’s so peaceful and quiet! The breakfast selection is amazing literally have so many options especially for fussy eaters! Will definitely be coming back here

Jaqueline Madsen

The staff is very friendly and helpful (I cant stress enough how refreshing it is to be seen and heard by the staff. They really go the extra mile). The hotel is super clean, has a great atmosphere with all the plants and trees, that cute seating area surrounded by greenery and water fountain in the lobby area makes it for a very good impression. There's a piano bar, a sports bar (called Maracanã), a gift shop, a pool bar, the pool seating area is quite sizeable. There is no doubt that I would stay at this hotel when I come back to Tenerife.

Abz Gray

The room was perfect. I couldn't really fair the air-conditioning and I told the staff about it and they sent a handyman straight away and he fixed it. It was nice and cool. The staff were really polite and friendly and the meals were amazing and really good price and the restaurant staff were also really polite and friendly

Paweł Sass

When we arrived at the hotel, one of the staff showed us how to use the new way to check in, etc. After receiving the key, we went straight to our room. To our surprise, in the hallway, the floor from the bed was lifted and it wasn't safe for me to stay, as I twisted my ankle and didn’t want to trip over it. We received a replacement room that had a view of the pool, which was nice of them. However, the toilet wouldn’t stop filling up with water, and we needed to shut the bathroom door properly. We also informed the staff immediately, but unfortunately, it wasn’t resolved.

Ieva Vilcāne

I had a lovely stay at this hotel! The staff was warm and welcoming throughout our visit, but a special shoutout goes to the chef who prepared breakfast omelets. Not only were the omelets absolutely perfect, but his cheerful personality truly lit up every morning. The hotel itself is clean and tastefully decorated. While it’s not the newest, it’s very well-maintained. If you’re planning to lounge by the pool all day, be aware there’s some nearby construction that could disrupt the peace. However, since we spent most of our days exploring, this didn’t bother us at all. Do note that there’s live music in the evenings until 10:00 PM, so if you prefer an earlier night’s sleep, it’s something to consider. Overall, it was a great experience, and I’d definitely recommend this hotel for a pleasant and enjoyable stay!

Sólrún Jónsdóttir

Super lovely hotel, all the staff super friendly I always felt welcome there. Everything clean and spottless. The beds very comfortable. The breakfast is Amazing. I would highly recommend this hotel. And the massage there is so so nice. I will defenately stay there again if i come to Tenerife again. The location is very good. Sólrún and Margrét from Iceland

Angel Banks

Very nice hotel. The hotel was clean throughout. The buffet breakfast was very nice and good a selection. The cocktails at the pool bar were really good. All staff very polite and helpful to our needs. The bars are in walking distance but the hotel is so quiet at night and couldn't hear any noise, so a good comfy sleep every night. The balcony was very private (view of outside hotel) Would recommend vanilla garden to anyone staying in Tenerife.

Ralph van Roosmalen

The hotel is nice, the swimming pool is nice and heated. However, next to the hotel is currently a building construction site. Not their fault of course but it would be nice to mention this during check in at least.

Helen Pannell

Beautiful boutique hotel, went half board, plenty of options with food both at breakfast and evening meal. Staff were lovely and very helpful. Lots of steps to get down to pool if your room is near reception. Just 5 mins walk from the front and Veronica strip. Construction at rear of hotel (not in hotel) near where pool situated, could here noise but did not disturb us too much, could not here from room however we were the opposite side of hotel near reception

Narges

My husband and I recently stayed at this hotel and were very satisfied with our experience. The room was spacious, clean, and tidy. We frequently observed hotel staff cleaning various areas, ensuring a well-maintained environment. Notably, when they serviced our room, they also took care of the kitchen dishes, which was a pleasant convenience. The hotel’s central location was ideal, and the staff were exceptionally friendly. However, despite the hotel’s policy against reserving sunbeds, some guests would place towels on them for others arriving later, and staff did not intervene. Additionally, the room’s insulation facing the balcony could be improved, as we could hear some nightlife and traffic at night, though it wasn’t overly disruptive. There was also a large vent above the entrance door and in the bathroom, making it quite noisy from hallway sounds. Overall, we had a wonderful stay at this hotel and look forward to returning.

Steve Lawton

Ideally situated for the beach or the rugged hill/mountains. The facilities were amazing the staff wonderful. The food was splendid with a wide variety to choose from. No matter what your tastes are the chefs would do what they could to accommodate. Yes. We would gladly stay here again. Five stars 🌟🤩✨️💛👌

Engle Mor

Well placed and clean hotel. Food not brilliant but not bad either. I have seen others complain about the personnel in the reception. It’s worse that I’ve could ever have imagined. Now I’ve experienced to be called a liar and stupid. A manager that tries to make up for his horrible receptionist, but I can pay for my needs. I excused from yelling because I got so mad when I was called a liar. All I wanted was an excuse, which they wouldn’t or couldn’t make the reception give me. So many beautiful hotels in the area, which is even cheaper than this one. I travel 4 times a year, have been to several sunprime hotels. But this one is not one you visit more than once, unfortunately.

Allana S

I was slightly apprehensive about staying in this hotel due to the recent reviews regarding the works being done on the hotel. While I understand improving the hotel while open will cause disruption I was unsure about how this would affect my holiday. Thankfully the work being done was minimal and we hardly noticed much noise at all. The staff are all brilliant and very friendly and welcoming. We were all inclusive and thought it was definitely worth it. Plenty of drinks to choose from and the buffet selection every night for dinner is a different choice each night. As for the comments about the same songs being played over and over we didn’t hear the same song twice over the course of a week so unsure where that is coming from.

Hans Weinzierl

Good clean hotell. great roos if you have the view against the pool. Food is average both on breakfast and dinner

Kristófer Dignus

A very nice hotel really close to the beach. The pool area is exceptional, with a good bar and plenty of space for sun beds. The included breakfast is wonderful and avialable from 8 til 10.30, which is very conveniant. The beds in the rooms are a bit hard but you can ask for a softer cover mattress which they will gladly arrange free of charge. I recommend the seaview rooms on the 2nd and 5th floor. However the noise from the nearby bars can get a bit tedious. When you hear "Sweet Caroline" being belted out by a not-so-good busker and all the drunk Brits singing along for the umpteenth time it gets a bit too much.

Morten Storgård

We stayed for 10 days in a premium apartment with sea view. We paid 500€ per night and expected more from this hotel than what we got. Rooms were fine, food was average but one of our toilet had a sewage-like smell during our 10 days stay. We informed the staff early (3 times in total) but without an option to relocate room or any compensation. Not a great standard nor service.

Cor Bruntink

We had a wonderful week at this great hotel. Beautiful and well equipped rooms, great breakfast and above all very friendly staff. More than enough sunbeds at the pool, towel service etc. Warmly recommended!

Alex

Despite the premium pricing, this hotel was a major disappointment. The room was in poor condition with serious moisture problems, crumbling walls, and completely inadequate soundproofing. The beds were uncomfortable, and the dark, poorly lit space added to the dismal atmosphere. While the location is near nightlife, even this becomes a drawback as the noise makes it impossible to sleep before midnight. The service was subpar, and absolutely nothing justified the high rates they charge. Save your money and look elsewhere - this hotel is simply not worth the cost.

Lan Anh Tran

Amazing hotel, nice staff, good breakfast, perfect location, nice room, just perfect. Thank you for making our stay perfect! The pool area is amazing! Travelling in march was perfect!

Sophie Harris

Lovely stay at this hotel. Staff were amazing, especially the lady and men in charge of the activities. The food in general was really nice, with something for everyone. The hotel is located around a 10 minute walk from the beach. Whilst others say it is on a hill, don’t let this put you off, it’s not very steep! I managed to walk this several times a day with no issues. The only comments I would make are the annex apartments do need repainting and decorating, however they are very clean and comfortable. The picnic was also a bit of a letdown with a sandwich, apple and bottle of water only. As this was all inclusive, I would have expected some snacks such as crisp / biscuits / yogurt / other fruits in the picnic. We would not hesitate to stay here again !

Jim Clark

Having recently stayed at Chatur Playa Real, we felt we had to share our experience, especially after seeing some mixed reviews before our trip. We went in with realistic expectations and were pleasantly surprised by how well-run, clean, and comfortable the hotel was. It is not the most ultra-modern resort, but the staff work hard to keep everything spotless. Our room was immaculate on arrival, and we have stayed in far more expensive places that were not as well maintained. The food selection is not as vast as some of the mega resorts, but everything was fresh, well-seasoned, and well-prepared. Drinks were also a highlight. So many all-inclusives fall short here, but the wine and sangria from the tap were surprisingly good, and the gin and tonic mixers tasted just right, avoiding that strange artificial aftertaste some places have. The staff were friendly and polite throughout our stay. We arrived late and were given a bag with sandwiches and fruit since the restaurant had closed, which was a thoughtful touch. Booking excursions was easy with the touchscreen at reception, and staff could print tickets immediately, making the whole process seamless. The pool area was another highlight, with two separate spaces. The main pool is a great sun trap and perfect for relaxing, while the separate kiddy area has shallow pools and slides, making it ideal for families with young children. There were always sun loungers available, and the layout meant everyone could find a comfortable spot. Overall, Chatur Playa Real exceeded our expectations. It offers great value for money, and we would not hesitate to stay again.

Kapil Handa

I have been to this Exceedingly Excellent 4 Star Award Winning Hotel once only. The Food Hygiene Rating's at this Exceedingly Excellent 4 Star Award Winning Hotel have Exceedingly Excellent 5 Star Food Hygiene Rating's. All of the Staff including the Owner of this Exceptionally Glorious Hotel Whom all work in Collaboration with each other at this Hotel in Tenerife all of them have many good qualities themselves and they also have Extremely lovely personalities as well. I managed to stay at this Hotel in February 2024 for up to 5-7 Days approximately altogether. The Outdoor Swimming Pool at this Hotel was Extremely Enjoyable indeed. In addition to that I even visited playa de las Americas Shopping Malls in Spain which were Extremely Beautiful Shopping Malls indeed. I also wanted to say which is I sincerely wish all of you Staff including you being the Owner once again all of you whom all work in Collaboration with each other at this very pretty Hotel called Hotel Playa Real all the best for the foreseeable future. I also hope many lovely people in the whole world come and stay as Guests at this Exceptionally Beautiful Hotel called Hotel Playa Real in Tenerife itself.

Bob Foote

I really enjoyed the stay at Hotel Playa Real. The hotel is good but a little tired in places. All the staff were excellent, very polite and respectful they couldn't do enough. The food was excellent all week with the added bonus of being all inclusive with drinks. The only downside was the location it's a bit too far from the beach. If you like a walk it's not a problem. The hotel is near the bus stops if you want to travel around the island.

Poppy Allan

Spent a week here. Was a bit worried after reading the reviews before the holiday. My partner and I had a great week!! The food was good. Staff were helpful. The rooms are not the same as the pics and could do with a bit of TLC but they are spacious and do for the stay. I will defo be recommending this hotel to family and friends and will definitely be returning.

Lars Holmqvist

A very pleasant stay. Nice staff, brilliant breakfast, and with a good restaurant and bar. Calm environment, maybe with the exception of the near by bus station. I could absolutely come back again.

Tor A Karlsen

Very nice hotel, service and location. Highly recommended. The only small drawback could be that the elevator is slow, but it is not an issue if you stay at the lower levels, e.g. the 4th floor.

Sharon

This is a fantastic adults only hotel. The choice of food was very good and the rooms very comfortable. The only thing that let it down was that the entertainment finished at 10pm so you have to go elsewhere if you want the night life. Having said that there are plenty of bars within easy walking distance. It is also a 10 minute walk away from Siam Park if you want to go there. The staff at the hotel were extremely helpful and very friendly too. We will definitely be back.

dee w

This hotel is in a quiet location but also a few minutes walk to the main part of playa.. We found the hotel perfectly clean and very modern. The maids come around daily.All the staff were pleasant and helpful. We paid extra for a sea view which was worth it. We were first given the rear end of the 7 th floor which had a partial sea view.we felt although was nice did not warrant paying extra so on complaining to the manageress she listened and took our complaint on board and offered us a room on the 9 th floor which was just perfect we had a side and front view which was breathtaking watching the beautiful sunsets at night and seeing all the passing sea traffic while sat relaxing on our balcony which is glass fronted.. We stayed bed and breakfast which offered a wide range of both continental meats yoghurt breakfast cereal. There was also a cooked breakfast available.including omlettes freshly cooked eggs and pancakes. On tap coffees and tea and fresh croissants and cakes muffins. I would recommend the 9th floor as it was just a walk along to the jacuzzi rooftop area with more stunning views ,sunbeds,and bucket seats to lounge in giving a extensive view off playa and adeje too as the hotel is just around the border of playa and adeje.the pool area extension had just been completed on our visit which allowed more sunloungers and seating around the pool area....there are also swim up rooms available. It was my husbands 60th birthday 🎂 on our stay and on return to our room that day we came back to a bottle of bubbly 🍾 in a ice bucket and beautiful chocolate cake . So kind.it tasted divine and much appreciated.just a big shout out to coral staff to stay thanks for looking after us so well. This hotel is in a nice quiet environment with nearbye supermarkets and bars a few minutes walk to the buzz. Highly recommended and would definitely return. To add the local bus station is at the rear of the hotel regular buses to local areas and places of interest and just to the rear of that Siam Water Park the location is perfect quiet but also so central to everywhere

Michael Robinson

This was our second visit to this Hotel and it was better than the first. The location is far enough away from the noise but only five minutes walk to seafront with a good outlook across the resort and sea view, also the local bus station is a matter of 5 minutes walk at the rear of the Hotel The staff were again friendly and go out of their way to assist any query that may arise. The food and help yourself buffet is excellent with a varied selection each day, very nicely presented and enjoyable. All in all we shall be returning again soon.

Jennifer Siders

This hotel was such a gem of a find, I almost don't want to share it! The staff are incredibly friendly and helpful. The hotel is immaculately clean. It's a beautiful little oasis with a cozy pool area and lovely restaurants and a cafe. Completely relaxing. And just outside the door, you are on the promenade where you can walk to shops, the beach and other restaurants. Honestly, I can't say anything bad about my stay here. I will definitely be back!

Kath Holt

We have just come back from our first visit to this hotel, we were met by very friendly reception staff and offered a drink. The room was lovely, clean, with safe, fridge and coffee machine, we had a room with a sea view which was brilliant. All the staff throughout the hotel were very friendly and spoke everytime they saw you. The food in the restaurant was very good at breakfast and evening meals. We ate in the bar some lunchtimes and the food was very reasonable and tasty. The pool area is lovely. Easy access to the prom and opposite the hotel is a crazy golf which is good fun. We will definitely return.

jmis

Nice hotel clean and quiet near to restaurants and beaches. Isabella's fitness classes are a great way to start the day, and not feel so guilty about lazing in the sunshine. The classes were very informative and suited to the level of the clients. Making us feel included and able we were given lots of tips which we can follow up when we get home. A good week away.

Peter Biel

Lovely hotel and lovely staff. Amazing location. The only downs is Hotel infrastructure is bit dated and certainly would do with a refurb and updating and the lack of air conditioning in restaurant caused us to leave the dinner halfway through the first night because the temperature was oppressively hot and air conditioning wasn't on. We dined outside since (sometimes it required a bit of waiting) and it was lovely. Very nice and helpful staff. Generally Big Sur H10 provided lovely stay and I can highly recommend it. I'd certainly use it again.

Lillian Davis

I had a lovely stay here for a week. You’re greeted with a welcome drink, which was much appreciated after traveling. The staff was very friendly & accommodating. My room was clean and comfortable. I opted for the sea view, which I would recommend if you plan to spend a decent amount of time on your balcony as the view is gorgeous. The breakfast had a wide variety of food and drinks. Things that made it only a 4 star stay for me were: The website says that the pool is heated in winter, but was not. That is the primary reason I booked the hotel because I thought I could swim in a warm pool. Even the jacuzzi water was cold. Please update the website as this is very misleading. The wifi was spotty at times. They have 2 wifi networks I was able to alternate between, but was still annoying.

Winston

Had a great time. Overall it was a very memorable and pleasurable experience. The shuttle service was efficient and friendly. Despite being one of the last to arrive at the island airport, they made sure that no one was left behind. Check in was quick. Ocean views from the rooms were amazing. Everything was clean and comfortable. The AC leaked a bit on the first day but was promptly fixed once they were made aware of it. The food options were plentiful. Each night had a different cultural theme which allows you to experience different culinary flavors. For those who are less inclined to experience the different options, they have a bit of everything and should not be an issue to find something to suit your comfort level. Food options off property are plentiful. Service was amazing. Everyone seemed genuinely happy and pleasant to interact with. From the pool to the bars and to the restaurants, it was memorable. Whether you stay nearby or take a stroll into the different areas, the surrounding areas are scenic, safe and relaxing. Prices are a bit high depending on what you’re looking for but reasonable and consistent with options off property. The property was quiet and serene. Some other reviews mentioned loud music from the city side but we didn’t really experience any of that. The on site tour booking area was very helpful in finding excursions that suit your needs and budget. It gets busy at times so you may need to wait or come back at another time. From start to finish, it was a hassle free and well enjoyed vacation. Definitely worth a look.

Dimitrios Kritsilis

Although I'm not a big fan of mass tourist/ all inclusive resorts, Barcelo Santiago was a very positive surprise. Perfectly situated with an eagle eye view over the ocean and the towering Los Gigantes cliffs. The pool area is quite nice (and calm, thanks to being adults only), the buffet selection is delicious and affordable, and the rooms are quite comfortable. You can't expect personalized service in such a big establishment and some features might be inconveniencing (eg. Limited parking slots, A/C switches off when you leave the room, and the entire second floor is on street level which isn't the best for privacy etc). The room has all the standard amenities you'd expect and a fantastic balcony with a view, though it feels a bit like a cabin in a cruise ship. The staff seems quite overworked but they're always courteous and helpful.

Shannon Williams

A beautiful location and amazing hotel. Buffet for breakfast and dinner was excellent, the room and whole hotel was spotless. We enjoyed the activities during the day and the pool bar. Staff were friendly and always willing to help, especially the animation team. Thank you we had a lovely stay and holiday.

Christine Anderson

Let's start with the positives, staff are very nice, room always cleaned, food selection was good and food at the pool bar fantastic! Very clean hotel, beds are amazing! Location of the hotel is lovely but the down sides sadley outweigh the good. I have stayed in many 5* hotels and have never come across a €50 a day to rent the outside 4 poster beds where all other hotels have been Included! the pools where cold 🥶 and you have to pay extra to use the sauna and steamer, you only get 1 towel change per week, and the people walking past the hotel room can see straight through so no privacy at all unless the curtains are closed. Unfortunately I wouldn't stay here again for the price we paid. Had a cheaper holiday at a 4* in lanzarote last year for a £1,000 less that included all the above.

Greta Patapavičiūtė

The hotel is situated on beach, pool area has great view of the ocean. Breakfast here wqs phenomenal, truly the best Ive ever had in a hotel. It was very clean and the staff is great. The only downside for me was evening entertainment blasting full volume of live music or some kind of entertainment until 23 o'clock and us being so tired after full day of exploring the island it was a bit frustrating. Also the TV is not smart and you can only watch satellite TV.

Lorna Patterson

Stunning hotel. Came for our honeymoon. Greta late check out at 12. Welcome drink on arrival, pool towels refreshed daily, room cleaned to an incredible standard with coffee machine, water and sun loungers on balcony. Big walk in wardrobe and amazing shower. Love the hotel app from The TV. Poolside is lovely, as is roof top pool with amazing views. Breakfasts were so fresh and varied and staff can’t do enough for you, service is rapid but not at all harassing.evening drinks were lovely and staff so professional. Great location and very quiet , will definitely be back.

Jibola Olowe

The reason for my rating are; This is a hotel for the elderly. It felt like a retirement home. Very quiet, no life, no music and the services were below par. Also, all inclusive is a scam do not buy I!! You are better off eating else where as the quality of their food is really low. Don't expect anything spectacular here.

Kate Ellis

Lovely hotel in a great location. Staff were friendly and helpful. Guests never spoke! My room was nicely decorated and a lovely size, however it was under the sun deck by the upper pool and the noise of sun beds being put out and taken in every day was quite noisy (8am and 6pm).

Cath Peach

Positives- very clean. Great location. Lovely heated pools. Comfy sunbeds. Not so positives - no atmosphere. Lack of plug sockets in room. Hot food at breakfast was just about warm. Lack of info (there is a pillow menu if you're uncomfortable, ask at reception-i only knew this from a previous review). Doves, at times, flying inches from your head by the pool! It's a relaxing hotel. Heated pools are a must in January!

Jóhanna Þorvaldsdóttir

If you want quiet, cozy atmosphere while you relax in the sun, this is the place. Grown-ups only, so if you travel without children, consider this hotel. Mostly elderly people, but they behaved 😅 Staff so helpful and nice, everyone so happy. The room was cozy, location of the hotel perfect.

Andrew Swift

Just returned from a family break at this hotel & thought it was pretty awsome! Something for everyone & ideally located food to die for premium drinks 🍸 4* hotel & 5* staff ♥️ couldn't fault it! Animation team are excellent 👌 always something happening if you want it! Never struggled for a Sunbed & there were 8 of us! I wouldn't hesitate to recommend this hotel to family & friends 🤗🌞🌞🌞

Deana Fealy

Absolutely loved our week in Gran Tinerfe hotel. We were greeted with a glass of cava which was a nice touch. The views are amazing, staff can’t be any more helpful, especially at dinner. So polite and welcoming, the staff deserve a big bonus for everything they do, considering there was ongoing strikes during our stay, our hotel seems to have continued at 100% and did not let our holiday be affected. The outdoor area in the restaurant was gorgeous with amazing view! Def recommend eating outside if you get a chance at least once as the sunset is stunning. Rooms were spotless, cleaned daily. Mattress is a bit too hard but that’s just my preference. The views from our room were absolutely beautiful, we had partial sea view and bit of the Mountain View which was stunning. Food was lovely, plenty of choice, even for vegetarians! Pool area seems to have been renovated in the last couple of years, the light coloured floor tiles at the pool areas just add to the lovely ambient, all pools were really clean and pool bar area was really well maintained, the bar staff were doing an amazing job, nothing was too much hassle for them. Gym was great - you have just enough to have a quick work out and never too busy. Cleaned daily and small towels provided. Music by the pool was perfect - not too loud and just good music nothing annoying 😆 Shops restaurants bars on the door step, and the beach was also less than a min walk away. Evening entertainment - bands, singers and something going on each night, better than most hotels I’ve been to before. Only issue we had was on the first night at dinner, when we were given a table outside on the terrace and once we got up to get some food the same table was given to someone else aswell! So when we came back with plates full of food we were told “sorry no tables” but the people that were given our table decided to take another table, I wouldn’t normally make someone get up regardless of that being our table given to us 5 min ago, but we had hot food in our hands so politely we asked if we can have our table back 🥲 We also found the bracelets really useful as they replace the key card to your room and your bank card which means don’t need to remember to carry cash, purse or your key every time you leave your room/go to the bar. Really clever way, and you can top up 100eur to start with, then anything even 10eur if it’s your last night and you don’t need more. Overall lovely Easter break, booked pretty much last minute, and glad we chose this hotel. Would deffo stay again.

Anne McGilloway

I stayed at H10 Gran Tinerfe on an All Inclusive basis which I found to be very good value for money. The staff are, without exception excellent. The location of the hotel is brilliant, the beach is accessed by a secure rear door. If you want to join in the hotel's guest activity programme there's plenty to keep you busy, as well as if you're just looking to relax and recharge that too is very easy at the hotel. The food in the several restaurants caters for every taste and is of very good quality. The rooms are very comfortable, with huge beds and a great pillow menu. All areas of the hotel are very clean and well maintained. The pool area is very comfortable and clean. Sunbeds shouldn't be reserved before 10am, towels do sometimes get removed. Although if you intend staying on your sunbed that's no problem before 10am. There's varied entertainment in the evenings which is well attended by the guests. As a female solo traveller/guest I felt very comfortable and safe during my stay. I'd highly recommend this hotel.

Lily

We just came back from our holiday and I would like to share my opinion on my experience at the hotel. The hotel looked nice both outside and inside, and the staff were fantastic, very friendly and helpful. The rooms were beautiful and always clean. Food's good too. However, the pools were so cold that most just ended up in the jacuzzi or stayed around the pools. The pool water was colder than the water in the beach. One downside was that, even though it was an all-inclusive hotel, there was still a deposit required for beach towels (which you do get back). You also had to pay €1 per person every time you wanted to change it into a clean towel, which was inconvenient. The safe was also something you had to pay for. Booking dinner each day became frustrating as well. When ordering drinks like water, Fanta, Coca-Cola, cocktails, or beer, anything in the all inclusive deal, you had to keep scanning your wristband each time. Additionally, you couldn’t take a bottle of water or a snack from the main restaurant, which made going out for tours more difficult. For an all-inclusive, I felt a bit monitored as there was a lack of casualness or freedom compared to other hotels that I've stayed at. It was the small things that became annoying. But overall, the stay was really nice stay, and I'm still grateful for the memories there.

Henry Lynch

Stay: 17th–21st March 2025 | Booked via Booking.com | Approx. £750pp Let’s kick off with the basics: the hotel is about 15 minutes from the airport by taxi, which set us back around €25. No dramas there. Now, the fun begins: As soon as we step into the hotel, we’re met by friendly staff—great! But before we even have a chance to drop our bags in the room, we’re hit with “How much money would you like to put on your wristbands?” After a long flight, budgeting on the spot for the rest of your stay is the last thing you want to do. A poor start. The wristbands from hell: These blue wristbands are your golden ticket to pay for *almost* everything at the hotel. They’re itchy, irritating, and come with all the charm of a cheap festival wristband that you can’t take off. Ever tried sleeping with a damp, scratchy band clinging to your wrist? It’s like being mildly tortured by your own holiday. The best part? You’ve got no idea how much money’s left on it. Fancy a drink? Tap and pray. If you’re out of funds, congratulations—you now get to queue up at reception and chuck at least €100 back onto it. Sure, they refund unused money at the end *in cash*, but why make the whole system more complicated than it needs to be? And as for prices? Apparently, those are top secret. Staff flip a blank payment screen and expect you to blindly tap your wristband, crossing your fingers that your balance covers whatever you’ve just bought. Could be a cocktail. Could be the hotel. The towel saga: Day two, we attempt to rent towels for the sun loungers—€20 deposit which is refundable. Not ideal, but fine. Except you can’t use your magic wristband to pay. Okay, we’ll use a card. Oh no, the card machine’s not working. Brilliant. Staff kindly inform us there’s nothing they can do. Honestly, it wouldn’t have taken much to note our room number and let us pay later, seeing as they literally know where we sleep. But no, we were told to come back later like naughty school kids. Just a bit silly, really. The room: Ground floor with a stunning view of… a wall. Can’t complain too much for the price, but on night three, we had a COCKROACH leg it across the floor. Not the bedtime companion I was hoping for. To be fair, it’s a ground floor room, these things happen, but still—not ideal. And let’s talk about the beds and pillows. The pillows were long, oddly shaped, and offered about as much support as deflated armband. I couldn’t wait to get back to my own bed. Dining experience: Buffet-style food, but you’ve got to book every night despite it being included. Forget to book? No buffet for you. Honestly baffling. The food itself had variety, technically, but everything ended up tasting the same no matter what night it was. Like they’d just changed the labels and hoped no one would notice. Quality over quantity would’ve been better. The good stuff: • Staff lovely and helpful—credit where credit’s due. • Three pools: busy but we always found a sun lounger. • Evening entertainment: not West End quality but amusing enough after a few drinks. • Room (apart from our six-legged friend) was clean, with daily housekeeping and fresh towels. • Excellent location, with beach access directly from the hotel. Overall: 2/5 stars We had an okay time, but too many annoyances chipped away at the experience. It had the makings of a decent holiday, but from itchy wristbands to rogue cockroaches, it didn’t quite hit the mark. Wouldn’t rush back.

Geoffrey Swindale

A lovely hotel with a brilliant buffet for both breakfast and evening meals. Has a small indoor soft play area for small children and an interesting walk way on the ground floor. The hotel has car parking, but unlike other hotels on some of the other Canary Islands, they charge to park here. There is direct access down from the pool area to the beach to avoid having to go up from the Ground floor to the Top (ground) floor and then down again. The main downside to the hotel is the neighbouring show bar, Scallywags, which seems to want to blast their music at the hotel guests rather than entertaining their own customers.

Ellina El

We stayed at this hotel and would like to share our experience. First of all, the reception staff were lovely — very kind and helpful girls, always ready to assist and answer any questions. That was a big plus. Unfortunately, that’s where the positives mostly end. The hotel itself is very old, and the elevators especially show their age. On the bright side, the rooms were cleaned very well every day, which we appreciated. The hotel markets itself as a beachfront property, but in reality, you have to walk through an unpleasant underpass to get to the beach. Once there, you find yourself on a dirty beach crowded with street vendors. I wouldn’t describe this as a true “beachfront” hotel. The biggest downside is that the hotel has absolutely no grounds. There’s nowhere to take a walk, no greenery, no plants, not even a small garden or park area. Another surprising thing — there’s no complimentary water provided in the hotel. Breakfast was good, but during dinner, drinks had to be purchased separately. I found it quite disappointing that even water wasn’t offered for free. It felt stingy not to provide at least jugs of water or a self-service water dispenser. Overall, the hotel is okay, but it’s definitely not worth the price. It’s not truly on the seafront, it lacks any kind of outdoor space, and many things come with extra charges.

Lauren O’Shea

I stayed here around 2 weeks ago with my family for a week and I really enjoyed my experience. The staff were all so kind and friendly especially Nancy in the restaurant. The food selection was great, suitable for all types of eaters. Our room had a nice view of the sea and was spotless too. The kids club had loads of activities suitable for all age groups, even adults. The pool was taken care of well and we never had trouble getting sun-beds, no matter what time of the day it was. If you’re looking for a hotel in Adeje this is definitely the hotel to go to, it ticks all of the right boxes and is worth the price you pay.

Emmaxftyuyhu Andrews

We had a lovely week and enjoyed some much needed winter sun. Our room was great ...a two bedroom, two bathroom apartment with sea view(an excellence room which is well worth paying a bit extra for) The service was good and staff were lovely. The location is excellent with the beach on the doorstep as well as shops and restaurants. Can be a bit noisy due to this but we didn't mind. The pool area is clean and we always got sunbeds. We were all inclusive with 3 teenagers. The breakfast each morning was lovely. We ate in the smaller restaurant on the seafront which again was for 'excellence' guests. Freshly cooked omelettes and crepes were delicious along with standard continental breakfast and freshly squeezed orange juice ! Lunch was good in the snack bar with burgers, meats and cheeses, chips, pizza on offer. Dinner was a bit hit and miss. We didn't overly enjoy dinner in the buffet restaurant but did enjoy the seafront restaurant one evening. We also chose to eat out 3 nights as the dinner options were not really to our taste although the offering was plentiful. We would definitely recommend this hotel

Lilija Gaseniene

Wonderful hotel with an incredibly helpful staff in every situation. The rooms are clean, the food is excellent, and there are plenty of activities for kids. A huge thank you to the amazing animators, who made our stay unforgettable! Their energy, friendliness, and constant smiles created a fantastic atmosphere. Special thanks to Giorgia, Daniel, and David for their dedication and enthusiasm – you truly made our vacation special! The only small downside was some noise from the surrounding restaurants in the evening and at night, but this didn’t take away from our overall great experience in this hotel.

megan

I stayed here at the end of January through to the start of February for a week all inclusive with my partner and 2 children (ages 5 and 7). We all thoroughly enjoyed ourselves, it was my partners and daughters birthday whilst we was staying here and the entertainment team went above and beyond to ensure they had a brilliant birthday! The entertainment team really do make the hotel they made our holiday so rememberable and we will definitely be back! Stefan and Andrew was both amazing at their job and amazing people they made our experience the best such lovely people! The food is also very good and varied so there’s stuff for everybody! The splash park for the children is great my kids never got bored. All in all an amazing holiday and we will be returning no doubt!

James Carey

Our second year staying here, and it didn’t disappoint. This place is perfect for families with young children. The staff work very hard to make the experience here relaxing and fun for children and adults, always doing so with a genuine friendliness. Endless activities, entertainment, high quality food, and the whole site is very clean and well maintained. Above all I would rate the safe and positive atmosphere this place exudes, allowing parents to relax knowing the children are safe and having the time of their lives.

Richard Harper

Just returned from a wonderful stay. Lovely hotel, very family orientated and a great choice if you have children. Rooms were spacious and clean, have all the amenities you’ll need. Only one restaurant, but the food is excellent and varied choice on offer. They have themed night which are great. Location is 20 mins from the beach area. Not a great distance, but slightly uphill on the way back. Only a 20 min transfer from the Southern airport. The staff, however, are what make it. They are fabulous and always happy to help. I would happily return in the future and would wholeheartedly recommend.

Scott Vaughan

My family and I stayed at Tagoro on a recent Christmas holiday trip to Tenerife. My children are 11 and 7, and found the provided animation/entertainment quite fun, they especially loved the random games/etc that were organized during the day around and in the pool area. We stayed for 11 nights and I (as a meat eater) found the food selection quite varied and tasty. Never got tired of the offerings. My wife, however, is vegetarian and felt slightly limited in options compared to the meat eaters...which is to be somewhat expected since it is an island vacation and there were many great fish options (but unfortunately, she does not like fish). This would be my only suggestion: to try to offer more varied options for vegetarians who do not consume fish. My children never had a problem finding something to eat and especially liked the ice cream/dessert bar offered in the dining area and outside/pool snack area. I found the resort very clean and staff friendly. Very easy to setup excursions through the property, as well as airport transfer. They also offered a shuttle to various parts of town on certain days of the week, which we appreciated. The walk to the ocean beach is not bad, although a bit of a hill for older people, but as an active person in my 50s I found it a breeze to explore the area and take walking trips to the beach/surrounding shops. Would definitely consider staying again, if ever in Tenerife!

Hannah-Amy Tiley

We are a party of 9. 4 adults 5 children, we thoroughly enjoyed our stay in December, just before Christmas. It was very clean, staff were friendly enough! We had to double rooms which were plenty big enough! The pools was a bit cold but the children still managed to go in them! Food was good enough for us, always something to eat! Only downside it was a 15/20 min walk down to the beach! Obviously not the hotels fault!! The walk back up does take long but we grabbed a scooter! Highly recommend, and we will be back!!

Janet Schofield

Fabulous hotel. Wanted sunshine, quiet and rest and it didn't disappoint. Very much a 5 star hotel. We were here off season so a much older crowd - 60 plus (99% of whom had been multiple times) but got younger as the week progressed. Suited us fine tho. Buffet is superb and we took the option to upgrade to A La Carte on Friday. Food was stunning and service exceptional. Only complaint was lack of sunshine on our balcony (but kept room cool) and aqua gym was aimed at older holiday makers 😄. Overall, LOVED!

Dawn Greaves

Excellent hotel and service. Staff were all superb from Beatrice and Anthony and team on the front desk to Arsenio and Emiliano and their brilliant team of staff in tge restaurant particularly Esperanza, Juan-Jo and Jesica and more who all went above and beyond to make my stay as easy and enjoyable as possible, travelking on my own with a disability and reduced mobility muchos muchos gracias! Love from ALBA. i will be back! Dx

Lynnie

Great hotel very quiet during the day sunbeds are very comfortable fresh towels around the pool every day spotless the restaurant I would say is quite busy but you can always find a table. Great choices caters for everybody no complaints again also for dinner very busy but can always find a table. The only thing I would say is the waiting time for a drink sometimes is quite long specially the busy periods round the pool bar at lunchtime, but we always got served eventually overall a lovely holiday and we definitely come back

lesley daw

Arrived last Thursday! Hotel is amazing food out of this world! Evening entertainment brilliant! Massive shout out to the water aerobics male instructor today Absolutely brilliant made us laugh as well as work out ! Come to this hotel and see for yourself! 100 percent recommend.

Yvonne Bridge

First time staying in hotel. Will definitely book again. Hotel fabulous with great rooms. Food excellent every day. So much choice for everyone. There is no way anyone could complain. Staff first class with great entertainment. Tedi our entertainment crew was amazing with his sense of humour, enthusiasm. He certainly got everyone involved in the entertainment. He was the star of the hotel. We also had Jessie who was very good. First class hotel with first class food & staff.

Carl Davidge

We had a fantastic stay at H10 Conquistador! The hotel itself was lovely, but what really made our trip memorable was the incredible entertainment staff. Irene, Max, and Marta went above and beyond every single day—always full of energy, friendly, and engaging with guests of all ages. One of the highlights of our stay was the Roman-themed party. The daytime activities were so much fun and really well-organized, and the evening performances were top-notch—great atmosphere, impressive shows, and lots of laughs. The entertainment team truly brought the place to life. Would definitely recommend H10 Conquistador, especially if you enjoy a lively, well-run entertainment program!

Katy McPherson

Excellent hotel. The food was good. The rooms were spotless and the alcohol was branded. We chose the all inclusive option and definitely got our money's worth. The large unheated pool was slightly too cold for us to enjoy in March, but the heated pool was like a warm bath! Ideal. The staff were always friendly, I would go back.

Sam Dring

Amazing stay at H10 Conquistador, the service was truly amazing. Every member of staff we spoke to was friendly, and Max the entertainer was very good, loved Water Polo!! The rooms were spotless and cleaned every day with fresh linen, and lovely views from the balcony. The food was very tasty, and seemed to be all cooked fresh despite it being largely a buffet service at dinner. Overall a lovely experience with really nice swimming pools, and we'd definitely come back again!!

Ben V

We recently stayed at the H10 Conquistador in Tenerife and while there were definitely some highlights, we also had a number of frustrations during our visit. Let’s start with the positives: The hotel is clean and well-maintained, and the pool areas are lovely – plenty of space to relax and enjoy the sun. The food at breakfast and dinner was generally very tasty, with a decent variety on offer. Lunch, however, was a bit underwhelming in comparison. The all-inclusive bracelet is convenient (though it could be a bit smaller for comfort!). However, there were several downsides that took away from the overall experience: • Be prepared for a lot of extra charges. €15 to rent a pool towel (cash only!) and £1 just to get it changed. €18 a week to use the room safe. • €3 for a glass of tap water at dinner, even though it’s free at the bar (but they won’t allow you to bring it in). Also, no tea or coffee available with lunch or dinner – a small thing, but really odd. • €4.50 for a smoothie… made from cheap carton juice, which felt overpriced. • The rooms are really tight for three people – would not recommend for families unless you’re fine with very limited space. • Our room wasn’t cleaned on days they considered it “messy” – which felt a bit arbitrary. • The back gate was broken from Wednesday to Saturday, which was frustrating as it meant a much longer walk around the property. • In the dining room, service was a bit hit-and-miss. Often long queues at breakfast and not enough staff turning tables over. Waiting around 5 minutes just to get someone to serve fried eggs, and food was sometimes removed before the posted end of the session. In summary, it’s a nice enough hotel with some really good aspects – especially the pools and evening meals – but the number of extra charges and small annoyances did add up. With a few improvements, it could be a great stay, but as it stands, it felt like good value was just out of reach.

Kristina Renwick

Let me start with the positives. The hotel has a great location and the food was nice. The photos from the advertising do not exactly match the reality, hotel is quite outdated. Me and my family were put in a north facing room at the end of the large hotel, the room had a smell of damp as it was very dark. On arrival it was quite dusty and later we found ants and cocroach in the room. We asked to change rooms but they told us all room of this size (suite) were taken. I booked directly with the hotel about 6 months in advance. Not a 4 star hotel in my view and although the location is great, we won't be booking again.

Paul Davis

Very nice hotel. Smart, modern, and clean with good attentive service. Rooms could be a bit more luxurious with comfier beds and satellite tv, at least with Netflix, etc. Air conditioning is more of a fan than actual temperatures. Food: Good standard, but the choices are not huge. Location: You can see the sea, but it's a bit of a walk down various steps and slopes to the beach itself. Entertainment: Fun, light hearted abd varied, but the quality could be improved upon. The furniture in the theatre area is like plastic garden furniture. Overall: A nice experience, but a lot could be improved upon.

T CH

Stayed for 4 nights…the price was good for an all-inclusive resort. That said, the all-inclusive wasn’t as inclusive as we expected. Our first shock came with the daily fee for using the in-room safe, which we’ve never experienced in any of our European vacays. You’d think keeping things safe and secure would be in the best interest of the hotel. There was also a rental fee for the iron/board and beach towels…which we did get back. Dining experience on the premises was mediocre for what you’d expect. You were limited on how many times you could have dinner at their “premier” dining room based on how many days you stayed at their resort. We found the premier dining to be lacking in flavor…there was a nightly theme (we ate during the Asian dinner). Guests do have full access to a breakfast, lunch, and dinner buffet if they paid for the all-inclusive package (I believe there are two, we had the entry level package). The buffets were better…though the menu didn’t change much over the 4 days we were there. While we didn’t expect top shelf drinks like Hendricks Gin, usual bottom shelf options like Bacardi and Smirnoff were not included in the all-inclusive drink options. The service overall was ok—most staff were patient and friendly. However, the dining staff wasn’t as attentive to the basics as we’d have liked (offering drinks as we sat at the buffet was inconsistent, delayed plate pick up, etc). The room had its hits and misses. It was fairly roomy, with a decent balcony. But: the queen bed consisted of two twins pushed together, only one side of the bed had an electric plug, and the balcony light was controlled by the hotel…and didn’t get turned off until after 11 pm to 1230 am each night. Bring your own wash cloth as well, they don’t provide this luxury. The gym at the hotel was surprisingly updated and spacious—see pics. The hotel definitely catered to an older crowd (60+)…so don’t expect loud or current music options at the pools or evening entertainment. The location of the hotel was VERY convenient to the beaches and coastal walking strip in Adeje. While the experience wasn’t “bad” per se, we’ll look to a more contemporary hotel for our next visit to the area.

Susan Giesecke

Just back last night from a lovely chilled week of winter sun. Hotel is immaculate, staff are friendly and always work hard. Food was ok but maybe we’re just fussy eaters. Entertainment was fantastic, especially the night from the entertainment team. Big shout out and well done to them all (the tall guy was absolutely superb!). Our only downside were the beds - you could feel every spring but we didn’t report to reception. Location is great with only a 20 minute transfer. Didn’t venture much out of the hotel as we like like to sunbathe. All in all a great week was had.

Dill Thomas

Just back from another brilliant time at this hotel. It was our 4th visit there in 3 years and once again we were thrilled. The food is excellent, the staff are great and the public areas are very well cared for and spotlessly clean. Got to mention the housekeeping staff who are superb, our room was serviced every day and the girl who did it was lovely. One word of caution at the moment, not the hotel's fault but the roads around the area are being repaired and re-surfaced and at the moment there are not many dropped kerbs for a mobility scooter to get about easily. I'm sure the work wont be long being completed although we never saw any work going on while we were there. We'll be back soon I'm sure.

Deirdre Murray

Lovely hotel. Rooms a little dated. Great selection of food. Could not see microwave to heat up scrambled eggs in morning. Chips are cold at evening. Excellent entertainment with carnival night. Staff very friendly and gave 100%

Caravanning With The Coxs

Absolutely excellent! We were greeted by friendly staff and a lovely chap who took our bags to our immaculately cleaned room overlooking the sea and pool. A free of charge welcome pack was waiting in the mini fridge and so were tea & coffee facilities. A super comfy bed too. The main area of the hotel around the pool is amazing and being able to book sun loungers on the app the day before is a revelation! The food is really nice, you usual all inclusive buffet and we enjoyed the one restaurant too. Breakfast was excellent and we liked it was open to 11am plus having a menu at lunch was nice so the food didn’t feel repetitive. The entertainment was great and we enjoyed every evening including the cocktails! Location is perfect, nice and close to the sea and the town and the pharmacy over the road is very good and the lady speaks good English. Overall it was a great stay and very worth the money will definitely return.

Sheila Tudor

Stayed Dec 24 following a cruise. Paid for pool view but given one tucked away in corner by path with palm tree outside blocking any view. Rejected immediately. Second room lovely but why need to complain first. Steps daunting for us and took a while to work out how to avoid them. Liked the sunbed system very much and should be adopted by all good hotels. Did not find the food to my taste as it catered for different nationalities therefore limiting choice. Rooms were very modern with luxury bathroom. Would I stay here again. No as there are some bad rooms and my balcony view means a lot to me. Prefer entertainment inside lion club as outside stage to far away with no atmosphere.

Conor Lunney

Just back from the Princess Inspire after a great 4 night stay. Check in was very speedy and was offered a free room upgrade and early check in once the room was ready. The room was a decent size, bed were comfortable and the cleaners were friendly and thorough. We stayed on Bed and Breakfast basis, the breakfast was tasty with good selection of fruit, cooked items and sweet treats. The coffee and juices were not our favourite. All the staff from reception to the restaurant and the cleaning team were all helpful and friendly. The gym is well stocked and is better in reality than the photos, it includes a smith machine, cable station and dumbbells up to 22kg. The sunbed booking system was very helpful. Overall, would be more than happy to return to the hotel - would recommend (as a couple in early 30s)

matt fulton

Very well kept public areas presents a luxury feel with staff pleasant and attentive. Rooms and balconies a tad small and facilities therein ok but a decent coffee machine instead of instant sachets would have been a far better investment than the 50" TV. Food and drink generally good. The north African themed buffet knocked it clean out the park, over Fuerteventura and into Morocco where it received a knowing nod from the locals on landing. The AI not keeping the room mini bar topped up nor offering a bottle of wine (glass only) for the table at dinner, felt a bit stingy. Pool areas / sunbeds etc all of good quality and plenty comfortable but could do with a change to the background music. Best described as a session singer bleating out cheesy jazz versions of 20 different hits from the latter part of the last century on perma-repeat, quickly became tortuous.

Tom Joyce

Our second visit. The Hotel has really good accommodation and is kept very clean. The staff are very pleasant and there is a nice atmosphere. Dining is better than most and there is a high standard of food. Activities through the day and plentiful evrning entertainment. Overall good value for money.

Thomas Gardner

Really good experience, the staff are so helpful and really wanted to make us welcome. The location was really good as it’s next to the beach and lots of shops near by. Only one downside was our room was a direct view of the sea that was amazing but came at the cost of the restaurant/bar in front of it plays music until midnight and the room doesn’t block the noise. It’s not the hotels fault but just it’s worth knowing.

Laura Moody

Spent a week here on an all inclusive package (not platinum) based on the first floor right on the beach front. The room was immaculate but the restaurant/bar outside the hotel plays really loud music from 7-11pm (but not on Sunday and Monday so we got a break). Personally I struggled to get a decent nights sleep because the twin beds pushed together and the mattresses are very soft so it was difficult to get comfortable. Eventually we just flipped the bed around and sleeping was a lot better. We ate in the food market most nights. The service was quick, the food was delicious but it was very much the same each night so got a little bit repetitive. We were entitled to one night meal in the roast restaurant and despite the food being nice on the main menu we waited for a long time to get served or checked on so didn't end up staying too long and had our main and left. The sun bed booking system is great, we never had to worry about not finding a bed for the lazier days. If you are not too bothered about the pool I recommend the sunset area. Very quiet and chill and a bar with snacks right next to the loungers. The night entertainment was good. The rock music was the best night for atmosphere as the other entertainers kind of played the same music every night but still entertaining. We really wanted to try the spa but couldn't justify the prices for treatments and length of time that you get in the facility itself. Overall, we really enjoyed our stay and think the hotel is great and we would recommend it to any one looking for a luxury style hotel on the beach front.

Heather Hearn-Poole

Whilst a nice looking hotel with an extensive and impressive lobby, the customer service is non existent and facilities are made for fair weather. Very few smiles from any staff members and an overall feeling from them of ‘just getting it done’ rather than attentive service for a four star hotel. A good hotel if you’re looking for hotel entertainment but loud at night time until 11pm+, with some noise audible from the rooms above the bar. Whilst we stayed, our balcony flooded our room (see video) and on the first night as the rain wasn’t sustained, we called reception and the cleaning team (who were excellent throughout) mopped it all up and put towels in place. The next night, it was torrential rain and after two hours of this, the hotel called and sent up more towels which wasn’t enough this time. In essence, the balcony leant inwards which meant that the doors allowed water through them and into the room, rather than to soak away. Poor design and so my husband went down to ask for another room. No apology from the staff or concern as water was literally through the room and into the en-suite at this point, but after some discussion we were moved rooms to a sea view which was better and no leaks. The hotel is designed for pretty pictures and isn’t water tight for rain. From my pictures you can see that leaks were the case throughout the hotel. Three lifts were out of service for the duration of our stay, which was a pain for us but would have made it difficult to access for those in a wheelchair. Overall, an okay stay but not the service or friendliness I’ve usually had any other 4* hotels which felt like a bit of a disappointment. I wouldn’t recommend this hotel and would have preferred to stay in the nicer area of La Caleta.

Dominic Baxter

We had an excellent day at this hotel using the day pass. The food and drinks were amazing, and we felt very welcome from the moment we arrived. A special thank you to Oscar, who showed us around and checked in on us throughout the day — his hospitality really made the experience. Thank you!

Elaine Ingleby

Lovely hotel in a prime location. Food very good with extensive choice of dishes. Reception staff are so friendly and helpful. The room was cleaned well daily & bed changed on request. The sun bed booking system is great & easy to use. My only criticism is that the bath & hand towels need replacing as these were extremely thin from use.

Michelle McDonald

Exceptionally clean hotel throughout. Lovely friendly staff - didn't meet 1 unhappy staff member during our weeks stay. Every meal was delicious with fresh eggs and pancakes every morning and lunch/dinner had a cooking station with fresh pasta, meat/fish. Rooms are of a generous size, mattresses are of a memory foam type, which aren't for me, but hubby slept very soundly!! Fresh towels on request and deposit at check in for pool towels. Beer, wine, spirits, cocktails, tea, coffee and soft drinks on All Inclusive. Only things letting this hotel down are the pool temperature - states heated but was definitely not, and the location - 3/4 way up a steep hill and a good walk to shops, although there's a free bus at certain times, or if you go out reception, turn left and left again at the end of the hotel, there's a path which zig zags down to the beach/walk to town. Would definitely recommend those hotel and would certainly go back.

Katerina Malika

We liked everything about this hotel. The location is next to the best beach in the region. I would like to thank your entire team. The rooms were cleaned every day, the cleaning ladies were friendly. The rooms are large and have everything what we need. The food in the restaurant is delicious and varied. The waiters were polite, they kept the restaurant tidy. The evening program was interesting, we really enjoyed the live music evenings. Special thanks to everyone who organized the Christmas party, it was very cool, we were greeted with champagne and snacks. Beautiful holiday decor and many different holiday dishes and music in the restaurant. Thanks to the whole team, these were 11 wonderful days in your hotel.

Mark Evans

I don't do holidays but needed a break due to health. So chose a hotel that was adults only and not in the centre of the town so it would be quiet. Turned out we found a gem. The hotel looks beautiful Sat facing the mountain on one side and the sea on the other. Clean and spacious inside. The staff inside are so polite and friendly. We went in November the weather being still warm but we hoped also the town would be quiet. Which it was. The hotel pool was always quiet so became my place to sit undisturbed a lovely bar to get a drink and snack when we wanted. Though we would often go to the restaurant as there was always a lovely choice. The hotel made my holiday and proved to be the perfect place for us to unwind. Thank you to all there. Hope to return soon.

Ben Harding

If you look up the hotel on a popular search engine, you’ll see derogatory comments regarding the breakfast. IGNORE THEM. The breakfast provision is absolutely outstanding. Loved the hotel. Yes, the pool is oddly located, at the lower end of the hotel, but that means that it’s a long way from most of the rooms. This is a good thing. Nice pool, great little bar and kitchen there too. Staff lovely and v helpful. Room cleaning is great, occasional forgetfulness re: teabags/coffee pods notwithstanding. Room layouts are great, too, with separate sections. WiFi can be a little unreliable, but any complaints are minor. Oh, and did I mention the breakfasts are outstanding?

Rebecca Harding

This is one of the most Beautiful Hotels I have stayed at. I was travelling alone as a young female and I felt so welcome and safe. The cleanliness is 5 star all around the hotel and the Restaurant served the most wonderful choice of breakfasts and Dinners..all laid out Al acarte..themed nights weekly and drinks selection included in the AI package was superb..great cocktails, wines and spirits. The staff were very accomadating and nothing was too much trouble. Beautiful location and just a short walk to the local Beach and town centre. I would definitely return.

Marcin Leon

I always book cheap hotel as I'm only sleeping there all day I'm out. So my suprise was the cheapest option was 4 stars hotel. And be honest it's not 4 star hotel! But most important it's clean by staff every day so I really don't care. Another thing that was important for me big supermarket is just 4 minutes from hotel. Reception when I want to go to other city find me cheapest option to travel there and bus station is just 2 minutes from hotel so you can travel all around island for 10€! It's cheap and if thats what you looking for don't expect modern rooms and the pool is small (don't care as I was not using it) but there is enough space on top roof to grab some sun if somebody looking for that kind of holiday with pool bar.

Daff

This hotel is not even a one star hotel. The whole building needs to be renovated and modernized. Time has stopped inside the walls of the hotel and so has the staff. The food was over-all disgusting with some exceptions, even the scrambled eggs were made from powder. I wholeheartedly recommend to stay away from this place. Anything else would be a better option, unless location is key. The cleaning staff was very friendly and polite. The kitchen staff needs to be fired.

Diana Gray

We have been coming to this lovely old hotel for 15 for our winter break. The hotel is clean, comfortable and friendly with clean towels everyday and sheets ever 3days. As far as food goes you have to remember you are in Spain, if you want English food stay at home. I agree it is not suitable for all inclusive as entertainment in the hotel is non existent. But plenty can be found else where in the town. Sadly we have not been able to book our holiday for next year and we find this very worrying and staff are not able to inform us of the future of this lovely old hotel. We just hope it will not be pulled apart like others have been so very inflated prices can be charged. Which will probably mean we will not be able to return to our favourite holiday destination.

Adam G

Paid for all inclusive but got ignored at bar as locals were given preference and served first. One of the female bar staff was particularly rude towards non locals. Same with the food. A poor selection of food. The pool bar didn’t have anyone serving often. Rooftop Pool closed for 2 out of 6 days we stayed due to weather. The gym was on and location was good but the service poor.

Nicola Walden

Stayed for 4 nights 31st Jan 2025. Hotel is nice. Furnishings are old and broken. We got a nice terrace but both sunbeds broken and very dirty. Upholstery is very stained throughout hotel. Only had breakfast. Not great but okay for simple breakfast like tea and toast. Staff were nice and helpful. The scruffy furniture let's the place down.

Daria

Great view from the window, clean rooms. Breakfasts, lunches, dinners are very tasty, but it seems like something is missing. Why is there no salad for breakfast, for example? The staff is just great. Everyone is smiling, everyone is kind and respectful. You can sit in the hall, there is a small shop, as well as a swimming pool and a bar. But please correct the mistake in the information paper!! It says that "WiFi is not included" but it's not true😊 They gave us a piece of paper with a password later🌺 I will miss my vacation here. Thank you for this time, I hope I will have another opportunity to stay in this hotel.❤️‍🩹

Sarah Cawthraw

Great hotel, friendly staff, clean and tidy, easy to get to, a few minutes from the beach and a hiper dino supermarket. Also just a few minutes walk away there's a set back small shopping center thats opposite the hotel which also has a supermarket, prime location for the bars and beach , limited plug points for power in the room, and only one side of the bed has one for charging phones etc. And the lifts take forever especially at meal time, the middle of the 3 seems to be out of use though there's no sign to say, and you usually after waiting forever have to go in the opposite direction to the floor your on before the lift finally delivers you to your floor But the entertainment is good, the rooms are cleaned and fresh towels and loo roll daily. Lovely hotel, nice food and great experience.

Daniel Jones

Had a lovely two week stay.. only a couple of things that I would suggest . A kettle in the room should be standard especially for a 4 star hotel.. the food was ok most of the time but there wasn't really much variety.. staff were amazing and friendly and helpful.. the pool was freezing cold 😂 but then I did go in February

Michal Počatko

The hotel is a little dirty and old and the occupants are more on a senior side, but they do have entertainment every night. The food is subpar, do not recommend getting all inclusive

Beth Long

I absolutely feel this hotel is 3 star at best. Location was good. Decor was a bit dated, food very average - meaning although we paid all inclusive we eat out a few times during our weeks stay. Poor choice in alcoholic beverages and poor quality. Most importantly, several members of staff at the hotel were extremely rude (couldn’t even raise a smile) and gave the impression of being ‘anti British’. One in particular (main bartender) at times was uncomfortably rude to us and others. Rooms were reasonable - they were clean and bedding, towels etc were cleaned regularly. TUI rep very un informative. Local lady who sat in foyer, not much personality. Entertainment was geared mostly for the Spanish guests, and compared to many other hotels we’ve stayed at was poor. Puerto de la cruz is a lovely area, we sadly chose the wrong hotel! (Based on 4 adults in our 60s staying Sept 2024 for one week)

Jessica Orman

Staff were brilliant and very polite. Rooms were basic but expected for the price. Beds could’ve been comfier. However, boyfriend loved the bum washer. Breakfast had lots to choose from. Good location, right by the beach. Have some fun performances in the evening. Crowd was older than us.

Violina Pesheva

Good hotel with great atmosphere and amazing service. I had a little high expectations for the food but overall I'm happy with the variety. The views from the hotel are amazing though!

Frossty Frossty

This hotel has no chance of being 4* Black mold in the bathroom. Rust on the ceiling and around the toilet. Torn pillows, uncomfortable beds. And the person who designed the rooms has probably never entered one or used a toilet. Toilet paper holder behind the toilet itself? Come on. Tv table was placed so stupidly that there was always no space, but that wasn’t the main problem. The problem was it’s corners which were exactly in the height of our daugter’s head and she hurt herself a multiple times. When we asked for a different room, we were told all the rooms are the same. Which brings me to another point- adding a welcome drink and a tiny fridge, which can’t fit anything, doesn’t make the room “premium”. This room was far below standard, definitely not premium. The only good thing about the room was the balcony view. Wifi was slow, but more or less working. The hotel was presented as a family friendly hotel, but with absolute zero things for kids. Swimming pool was totally useless as it’s open only 10-18 o’clock, so it closes exactly in time when you are returning to the hotel and you want to wash out some salt. But that actually doesn’t really matter, because it’s awfuly cold. The stairs leading to the pool barely held itself and felt like it’s gonna fall of. The last thing was prohibition of using floatables. So no kids again. Staff at the reception hasn’t had any informations at all, not even where to get a post stamps. Elevators should definitely go faster and at least one more would help a lot. Hotel also offers a parking, but you have to come to the reception at 8:00 and ask if there’s any space for you. And if you’re lucky enough you’ll pay 10€/day. We haven’t had the luck and we rather parked at the mall around the corner for more than double the price. Which was actually okay, because the hotel parking entrance seemed like you’re entering some private staff area and was closed with a gate. Food was kind of repetitive and the kitchen fumes went all around the dining area. Food wasn’t anyhow good or bad and it’s a matter of taste. Breakfasts were more or less same every day, but good. The only thing i was missing about the food were cards naming each plate as otherwise you can just guess what it is that you put on your plate. No alergen list as well. But, to not only shame the hotel, i must admit that the housekeeping and dining staff does a great work and were very friendly and nice.

Alexandru Bejinariu

The rooms are ok, good that all have a balcony, and no matter which side you choose you will have a very nice view. The food they serve is almost suitable for all needs, and they have a wide variety of them, that's if you're not picky and used to only caviars and lobsters. The only thing I would improve would be the desserts. The staff is also very nice, helpful and very friendly. It's a good place for the money.

Andrzej B

Absolutely great hotel. Everybody from the staff was friendly and helpful, rooms had everything one could ever need, view from the balcony was stunning and breakfasts - best I had in any hotel by far. Thanks for hosting us!

Tim Meier

We really enjoyed our stay in Atlantic Mirage!! The view is amazing, the staff so friendly and helpful! The shower has a curious detail with coloured lights, that was really nice! The food was great, we enjoyed dinner and breakfast both and the food was very tasty, there was something for every taste. We love wine and therefore they had lots of options too. And as we were not able to drink a whole bottle the first night, we could finish it the next evening having dinner again. This was a great deal. Reception staff was so friendly and always smiling… we had a very pleasant stay in this hotel! We will come back for sure

Anna Kukarina

We had a wonderful vacation at Atlantic Mirage Suites & Spa and are extremely happy with our choice of this hotel! It is a beautiful hotel with modern, new rooms equipped with all amenities. The views from the rooms are truly breathtaking, and the location of the hotel is ideal. The service was top notch; the ladies at the front desk were always ready to help and were incredibly friendly. The food was another highlight of our stay. There was a wide choice of dishes, everything was fresh and beautifully served. A special thanks goes to Lucas, who worked in the restaurant. He was a very positive and attentive waiter, which made our stay even more enjoyable. In short, this hotel exceeded our expectations. Without a doubt, we would love to come back here again. What a fantastic vacation this was!

Anastasiya Ramanchuk

Unfortunately, we are very disappointed with the choice of this hotel. It wasn’t a vacation, but some kind of absurd situation that got worse every day. The hotel, which claims to be 4 stars, barely deserves 2 stars. I’ll start by saying that upon check-in, we were given room 603. As soon as we entered the room, we noticed a constant hum that never stopped. In the reviews here, I found information that this is a permanent problem. We approached the reception asking to change the room, but we were offered either to pay an extra 15 euros per night for a room on the 9th floor or to move to room 102 (which was probably the shadiest and had an incomplete view). The staff refused to show us the rooms, saying that once we enter the room, they would have to clean it. We decided to pay extra to avoid any further issues, but it’s quite strange that we had to pay for peace and quiet since the rooms didn’t differ in any way. At the same time, the staff is well aware of the issues in the rooms on the 6th floor. The rooms have tile floors, but there is no option to get disposable slippers. A bathrobe here is a service that costs 15 euros. For toiletries, there are 2 bars of soap and a nameless 2-in-1 shampoo/shower gel. Beach towels require a deposit of 10 euros. The room has a microwave, fridge, kettle, and cups, but no plates, forks, or even tea bags. Buffet. Breakfast ends at 10:30, dinner at 21:15. However, cleaning starts half an hour before. Once we came for breakfast at 9:40 and wanted to sit closer to the window, where it was a little quieter. A staff member rudely approached my husband, indicating that we couldn’t sit at that table because it was already set up for dinner (there were two glasses on it). She pointed to a free table near the coffee machine, where there was a never-ending queue. Since the hall is small and there are many guests, relaxation is impossible. It’s very noisy. The food quality also leaves much to be desired. A lot of cold and low quality dishes. There were other small things (bad toilet flush, unnecessary reminders about the check-out, etc.), but it doesn't matter at all compared to the feeling that you weren't expected here... Pros of this hotel: Great view; Comfortable large beds and clean rooms. Unfortunately, we didn't try the pools because, out of the 3 days, they were closed for 2 days due to weather conditions. Conclusion: I would rather spend 180 euros per day elsewhere... Tenerife has plenty of places with excellent views at more reasonable prices. Don’t overpay for the service that’s not even here.

Anastasiia M

A very beautiful and great place to stay. The view from the balcony is stunning. The rooms are very comfortable and have everything you need. The balcony feels incredibly private—no one can see or hear you. The location is also excellent. The suite is a bit overpriced. We had a suite that consisted of two equally sized rooms, each with its own balcony and bathroom (one with a shower and the other with a bathtub). One part of the suite had a bed, while the other had a sofa. We didn’t feel like the room was significantly bigger; it just felt like we had two separate rooms. We had a minor issue with a noise from the jacuzzi mechanism in our room, but they fixed it very quickly for the night. However, for a longer stay, it might feel more uncomfortable. The breakfast was not excellent but good, with a limited selection of hot dishes.

Mark Higgins

Just arrived today. After reading to the reviews we fell a bit let down. ,£15 Euro to book spa we thought it was in with holiday. No free water at dinner had to pay £2.30 for small water cheap coat hangers on wardrobe no extra long hang for wife's long dresses.£1 every time you swap a towel. Extra for safe Paid a lot for the holiday and the little things let you down. It's a 4star paid less elsewhere and got a lot more. Nice views though

wear 150bpm

Fantastic food, comfortable stay – but some areas need updating The buffet was absolutely fantastic – delicious food with plenty of options for gluten-free, lactose-free, vegan, and vegetarian diets. The variety and quality of the meals were truly impressive! The room was very quiet with a stunning view, and the bed was incredibly comfortable – we slept really well. However, the room itself felt a bit old and worn, as did the reception area and lobby. The design in the dining area also felt a bit cheap, and it’s a shame there was no kettle provided in the room. Overall, a very pleasant stay, especially thanks to the amazing food and peaceful atmosphere, but the hotel could definitely benefit from some renovation.

Jim Hicks

Really lovely hotel, nicely positioned near the small town of Puerto de la Cruz. Lovely restaurant and we were really impressed with the variety of meals, both at breakfast and dinner. Rooms very comfortable, but we missed not having the tea/coffee available, we had a kettle and cups only, however no big deal buying tea bags and milk round the corner. 😊😊 Nice pool and ample loungers even when the hotel was full.

Dave x

The hotel may give the impression of being 4 star from the outside, it is nowhere near that standard, perhaps 2 star at best. The building is shabby and in need of refurbishing. In addition, while the reception desk staff are very pleasant, helpful and knowledgeable, those running the restaurant need to be sorted out. The hot food is only ever lukewarm, one morning the sausages were raw. The food is nothing special, the only good thing about it is the all you can eat buffet, provided you warm it up in the microwave oven. At evening meal time there is no water, coffee or fruit juice provided, yet you can have vodka for free with your breakfast! Staff clearing plates made a lot of noise banging plates and cutlery, when asked “would you like us to leave”? One said yes -That was 45 minutes before the end of breakfast! Those staying in most rooms are charged extra for the use of the safe, even in our premium room the tea, coffee and milk is not replaced by room service. There are three lifts, one had a service sticker from last July, but several indicator lights do not work. One lift stops 2 inches short of the floor creating a trip hazard. In many places the floor tiles are lifting. It is not a trip hazard, but just shows the lack of attention that the whole place needs. The location is the only good thing about the hotel.

Simone Adlen

Right on the water front. Mostly we had a great time. Food a bit hit and miss but that was only me. Great selection at breakfast and tea. Just a lot of Peppers (no!!!) Rooms nice size if u have s ea view it's amazing. Entertainment on day and night. Small pool bar. Friendly staff around. Cleaners receptionist bar staff . Could do with a lick of paint snd repair of some floor tiles. Lifts get busy at breakfast and tea. Good disability access and reserved dining and sunbeds.

Tracy

My husband & I stayed here for a weeks holiday recently, the hotel is in a great location however the room we had was not so great. No balcony to be able to dry our wet towels after using the pool & no tea/coffee making facilities unless you provided your own! This clearly is NOT a 4* hotel...maybe back in the 80's but not today! Unfortunately we will not be returning!!

Harry Keith

Whilst this hotel is targeted at a much older demographic, for what it was it is a brilliant hotel with great facilities and for a quiet break was absolutely great. Just don't expect much liveliness in the evening! My coeliac wife was well looked after, plenty of dedicated gluten free food. Prices for drinks reasonable, free shuttle to town can get busy but handy as there are many steps back up from town. €10 cash deposit needed per pool towel worth being aware of.

Richard Higgott

First of all, all the staff at this hotel have been brilliant. Friendly and helpful. We parked at the front of the hotel for free but space is limited. Secure parking is at the rear for €8.00 per night. Food has been excellent with buffet style help yourself but the drinks are waiter service. The rear garden is absolutely beautiful including the pool area with green parrots flying around and in the trees. There is access to the communal gardens through the rear gate. It's about a 20 minutes walk from the hotel to the seafront, all steeply downhill. There's a free shuttle bus back from the rear of the main shopping precinct. Our room 406 was nice inside but the balcony directly overlooked the delivery compound (although it's a Teide and sea view). Noise from deliveries, staff coming and going and even garbage collections at 4.00 am makes this room highly undesirable. A rear room overlooking the garden would be much better. Also constant smoking by the neighbours in 408 made the balcony virtually unusable. I did complain about the room and the staff are very nice, they did send up complimentary bubbly and chocolate but didn't offer a different room Would I return? Possibly because the service and food were good but definitely not in that area of the hotel

SX Ma

The hotel environment was excellent. Since we had a car, we could drive directly to the parking lot, so climbing stairs wasn’t an issue. The breakfast pancakes were especially delicious—highly recommended! Dinner was different every day, so it never felt repetitive. The staff were all very friendly. I highly recommend this hotel!

Karen

The location is about a 15 minute walk to the main town,241 steps is the quickest way down if on foot,but 241 steps coming up is a challenge. The hotel does put a bus on that takes you down and back. There is a little shop 5 minutes walk for essentials and one bar 10 minutes away. But the hotel is all-inclusive ( if you choose).

Andrew Storey

Great place to stay. The rooms were large and although we didn't pay for a sea view we did have a good view of the sea from our balcony. The food was really nice and varied each day. Slight negative was that we weren't informed of the option to use the restaurant downstairs on our arrival. When all inclusive you can swap the buffet for a meal in the restaurant downstairs. Unfortunately it's only open on a Friday and you have to book at least the day before so we missed out on it. The gardens and pool were sheltered from the breeze which made it a great sun trap. The pool was decent size and there was no need to get down early to get a sunbed as there were always some available. Cocktails were really nice and most were available in the all inclusive even with branded alcohol. Bear on tap was Amstel. The walk down to the town was fine but lots of steps. They do however have a free shuttle bus down if needed which we didn't use. The old town area of the port was lovely with great restaurants and walks along the front. We hired a car which did mean that we had to pay for parking at the hotel. You have to book and it was €35 for the week but you do get your own spot. Great place and will go back.

Monika Tcaneva

Amazing place! It was the best decision for our vacation to book this place- location on the top of the hill with breathtaking views ( it will be recommended to have a car as it is a bit far and steep to walk by foot). Food was in my top 10 of all the things i have tasted so far - fresh and delicious. Rooms were not super modern but clean. Also the staff were very friendly and helpful.

Djana Fahry

Gorgeous stunning views and location. We got a seabird suite which really just makes your day especially if it’s sunny. You really feel like an Eagle staying here. The hotel looks well kept from the outside facade, the reception and lounge areas are modern and up to date. But the rooms are old, couches and bathrooms need replacing and proper maintenance. No heating in bedroom so can be cold at night. Towels are not 4* standard and are washed up and need better bleaching. The bar was closed both times I tried to buy coffee. The buffet breakfast was ok, fresh pastries and fruit selection was not bad. The coffee machine needs replacing as it tasted terrible. The views however of the restaurant are absolutely out of this world and pretty much make up for the maintenance/old building problems. The staff at reception is accommodating, hard working and professional, special thanks to Mrs Kanan who went out of her way to attend to our requests for extra blankets. Enjoyed the stay!

SALMAN H

The hotel is in a fantastic location with breathtaking views, making it a great spot to relax and enjoy Tenerife. The staff were kind and accommodating, and the breakfast was excellent with a great variety of options. However, the hotel and rooms feel a bit outdated and could use some renovations. The beds were attached together, which wasn’t ideal for comfort. Overall, a good stay with some room for improvement.

Dominik Thaler

We came as a family and despite the nice view, beautiful garden/pool area and friendly staff we wouldn’t return.First, we felt it was bad value for money. Our room was very worn. And the dinner buffet was terrible. So much choice and yet l, besides the boring but decent salad buffet and the always fresh and big fruit choice, not a single dish that tasted well. Second, the exposed location on top of a high hill has the drawback that it windy and cold. So at least in the cooler times of the year the pool becomes useless. And you need the car for anything.

Rebecca Crew

Staff all friendly and helpful. Rooms clean. Lovely, scenic and peaceful location. The main things that could be improved are having a drinks machine with bigger capacity as it holds five cans of coke only for example - I would have spent more if more were there to buy basically and having a cash point would have been useful on arrival day too. Overall lovely 👌

Martin Rozbik

We stayed at this hotel in Puerto de la Cruz for 12 nights, and overall, our experience was mixed. On the positive side, the area around the central pool was beautifully maintained, with lush greenery that created a relaxing atmosphere. Additionally, I appreciated the responsiveness of the management; whenever we had a request, they genuinely tried to assist us. However, there were a few aspects that made our stay less enjoyable. The hotel seemed primarily tailored to older German tourists, who made up the majority of the guests. This was reflected in many aspects, such as the evening entertainment and the bland seasoning of the food, which seemed to cater to their preferences. As a younger couple from the Czech Republic, we didn’t feel as though the hotel considered us an equally important clientele. Another issue was the condition of our room. The furnishings were outdated and would greatly benefit from renovation. The balcony doors, in particular, were poorly sealed, which resulted in constant noise from the busy street outside. Although someone did attempt to repair the gaps, significant drafts and noise persisted, making it difficult to sleep at times. I’d also like to mention the dining staff, whose attitudes were inconsistent. The younger members of the team were friendlier and often greeted us with smiles, which created a pleasant atmosphere. However, some of the older staff were less welcoming; on several occasions, they didn’t respond to our greetings, even when I repeated them to ensure they heard. While I understand that working in hospitality can be challenging—especially when some guests behave poorly—it still felt unprofessional. One particular instance stood out: while I was still eating, one of the staff members took my plate almost directly from under me and slammed it onto the cleaning cart. Moments like this detracted from the overall experience and didn’t contribute to a feeling of relaxation or quality service. That said, given that this was one of the most affordable options with half-board on Tenerife, I would still rate the experience slightly positive. However, I don’t think I would choose to return unless some improvements were made. With a few updates to the rooms, better soundproofing, and more consistent staff training, this hotel could truly become a fantastic place to stay.

Jill

Not what I expected and disappointed that the hotel describes as being a 4 star. Our initial room was facing a very busy road and when we asked to change room, the staff reluctantly agreed (eventually). The buffet breakfast is mayhem and not enough seating in the main building however I did feel the selection of food was good. Definitely the hotel is for the more mature person as the average age seems to be around 70 plus. There is no other facility for food if you haven’t booked into the restaurant, which seems impossible to get booked. Would I stay here again, this is simple as my answer would be no.

Anthony Cluxton

This was the perfect place for me. High above Puerto de la Cruz set in beautiful gardens tended by two full time gardeners. Fabulous but very steep walk down into town through amazing terraced parks filled with hundreds of flowering trees and shrubs and birds, butterflies, dragonflies and reptiles. Very well managed hotel with friendly and professional staff. Great variety of meals served by very efficient and friendly people. Rooms and public areas maintained to a very good standard by great people too. 100% delighted 😎

Ehsan Jorj

Very nice view. They have a great Garden. A good pool. Great breakfast. The rooms were clean but too old. Mattresses were exploited. They need a renovation. But in one word; good

Topflanza

This hotel has a beautiful pool and green areas BUT I will never ever choose this hotel for my stay in Tenerife. I hope this hotel try to work on the problems that we had during our stay. First the super busy and chaotic breakfast buffet. The breakfast hall was not big enough for number of the guests at this hotel. They either need to have a bigger breakfast buffet or make the breakfast time longer! There were so many moments, that the food bowls were empty at the breakfast buffet and I had to tell them to refill the storage. This is the waiters’ job!!! Oh and the coffee made by their coffee machine was disgusting, it was a super low quality coffee with sugary milk which tasted super bad. Second, the defected AC in the rooms. It was called AC but it felt like a ventilator that just circulate the super warm and humid air in the room. Even when the outside weather were fresh and breezy you could not have a good air inside of the rooms because of the very small windows and old structure of the room. Third, their internet is barely working in the rooms and to me it was very strange that they mention they have internet in this hotel! Getting an internet services through the rooms is not that difficult. I took a screenshot of the internet speed test as you can see. My last problem was the unreliable receptions. The cleaning lady forgot to put towels in my room and in the afternoon I told the reception that I need towels in my room. They wrote down my room number and told me their staff will bring towels in my room. In the evening when I came back to the room the towels were not there. This is a very basic task that they could not even take care of it:( What a shame!

Anni Liseborg

Amazing hotel 🤩 We had 6 beautiful days at Puerto Palace at the end of January. Everything was fantastic especially the garden with the pools. The garden was like a well kept park, very clean, green and lush. We had a great room on the 3 floor with stunning views to garden/pools and all the way to Teide. We had lunch and dinner included and we loved it. The food was delicious and nicely presented. The entire staff was very helpful and friendly always. We will love to come back 😃

Beth Smith

Lovely place to stay! Can make many nice meals out of the food provided for half board, lots of cheese and vegetarian options. Walk to the beach is not too far (25 mins) but it is down some steep hills so would not recommend if you struggle with mobility. Lovely cocktails here, live music and mini golf

Gustavo Baron

Sadly, this hotel does not live up to expectations. While the website promotes gym facilities, there is no on-site gym available. Guests are required to pay €10 per day to access a nearby facility instead. On the positive side, the food is enjoyable, with a good variety offered at dinner. However, the rooms are smaller than anticipated and lack the spaciousness suggested online. On a brighter note, the staff provide excellent service and are very attentive.

Magdalena B

Room nice and clean. Housekeeping friendly and lovely. Everything what you need is there Service need a little work on . I think they don't have enough staff . On happy hour they never there when you need to order something. You need to go to the bar to order what you need . Takes ages to bring final bill. Location very nice and quiet. Food lovely and fresh. Every day something new on menu. Overall we enjoyed our stay . Views breath-taking .

Leon Mat

Our stay at this hotel fell significantly short of expectations. We were assigned a ground floor room adjacent to the mini golf area, which unfortunately exposed us to constant and overwhelming kitchen exhaust odors from the nearby chimney. The situation was made worse by windows that couldn't be opened, and the room's poor ventilation system offered no relief. The rooms show significant wear and appear to be long overdue for renovation. Despite our specific request, basic amenities like a kettle were not provided. These issues significantly impacted our comfort during the stay. The breakfast offered was decent in quality, though vegan options were very limited. While we didn't utilize other hotel services, our overall experience suggests this property operates more at a 2-star level rather than its advertised rating. Given the room rates, the value for money is poor. The combination of dated facilities, lack of basic amenities, and air quality issues make it difficult to recommend this property. Until significant improvements are made, particularly to room ventilation and modernization, potential guests should adjust their expectations accordingly.

Matt Jones

Superb location with excellent amenities for all. Sensible and calm environment with great multi cultural atmosphere. Half board worth it as food variety and quality excellent and superb breakfast. Look no further. Sea view room upgrade worth the funds. North facing so in the shade and excellent views, with great temperatures. Great Turkish spa and facilities in the glass roof top - you do pay extra but worth it. Consider booking directly to earn loyalty points. Rooms well equipped and excellent balconies. The hotel probably would benefit from soft water treatment to aid lime scale, which is common for hard water. We will be back to stay at this hotel again. Great!

vivien duffield

Difficult to review overall experience. Rooms should really have had kettle and fridge to be 4 star, very disappointing. The Spa experience was horrid. The staff were rude and dismissive. Refused a second towel or a robe. I am a large lady age 77 and was expected to walk up a flight of stairs to the pool with 1 skimpy towel. The water in the pool was cool, described as “hydrothermal” which is definitely against trade description outlines, “thermal” means heat! Such a shame as we have visited several Melia hotels and Spas, with great customer satisfaction.

Aga Zi

A Disappointing Experience at a So-Called "4-Star" Hotel We recently stayed at this hotel, and our experience left much to be desired. First of all, the pictures online were completely misleading—they failed to represent the actual state of the property. Upon arrival, it was clear this was far from the standard We expected. For a 4-star hotel, We were shocked to find that the room lacked basic amenities such as a kettle, water, or tea. These had to be paid for daily, which is simply unacceptable at this price point. Even though the hotel eventually provided a kettle (just kettle) after We complained about the state of the accommodation, it did nothing to improve our overall impression. The condition of the room was appalling—there were holes in the walls, a worn-out floor, furniture that looked like it was salvaged from a dumpster, and moldy curtains. While the hotel boasted a wide variety of meals, the food often seemed old, particularly the fruits. After two days, I suffered from severe food poisoning, likely from the chicken I had for dinner. This ruined two days of our vacation, confining me to my room. Following that, I avoided the kitchen entirely, surviving on bread rolls for breakfast and eating at other restaurants for the rest of my stay. To make matters worse, pigeons were freely flying around the dining area, leaving droppings behind—a shocking sight in any establishment, let alone a 4-star hotel. The parking costs were outrageous, although I was relieved to find free parking near the beach. The hotel also advertised a pool with a jacuzzi and streams, but entry cost €18 per hour as apparently it wasn't a pool but "SPA". The only free access was to the outdoor pool. In short, this hotel is absolutely not worth the cost and certainly doesn't deserve its 4-star rating. The food poisoning, in particular, ruined my vacation entirely. The only redeeming factors was the view and the staff, who genuinely tried their best and were very accommodating. Unfortunately, their efforts couldn't make up for the numerous shortcomings of the hotel.

darren davison

Great location, right on the beach front. 2 or 3 minute walk to the main bars restaurants and shops. We upgraded to a sea view room for 25 euros per night, fantastic views of the ocean. The room however is a little tired, needs refreshing and modernising. Also missing some basics, no tea/coffee making facilities (additional charge) no additional bedding , no mini fridge, I might be wrong in thinking that these should be included at a 4 star hotel? Very clean throughout with room cleaned daily. We paid an extra £20 (whole stay) to add evening meal which was buffet style. Not the best choice on offer and most of the cooked food was almost cold. The local restaurants are the place to be. Breakfast however was very good with a great choice including fresh omelette, fried egg and pancakes. I would stay here again but wouldn't bother with the evening meal

Katja

The rooms are a bit run down, especially the bathrooms. Also hot and not much air if the door to the balcony is not opened - but it is too noisy outside to leave the doors opened in the night. The bed was big and cozy. The breakfast was a bit disappointing, not very good but not terrible too.