4 Star Tenerife Holidays

Sean Glossop

Fantastic hotel, extremely good value for money and the rooms were well equipped as well as modern. The staff were all very friendly, we were self catering so I cannot comment on the food at the hotel but there was a little shop on site which sold pretty much everything you could need. The pools were clean, I loved the fact that there were multiple pools, the main one having the entertainment, and then Pool 2 which was quieter and more chilled (right by our room). In terms of location, this is the only thing where the hotel suffers, as it is on the outskirts of Los Christianos - however there is a free shuttle bus to and from the beach each hour during the daytime for those who don't wish to walk the 15-20 mins. There are also quite a few restaurants and shops close to the hotel without having to walk far, my favourite being the Italian restaurant literally opposite the entrance to the hotel, definitely worth a try, we ate there three times during our stay. Overall, this hotel is well worth the money, it's in a quieter part of Los Christianos but not too far from the centre, the room was very large, bathroom extremely modern and luxurious, cannot fault anything really.

Laura Ionascu

We had a fantastic holiday and will definitely go back! The location is very nice (close to Los Cristiano's port/beach - which we loved). We rented a car and easily went everywhere from the location. Our accommodation was a huge 2 bed apartment (a bit dated but clean) with a terrace looking to the ocean, beautiful view. The food was good with plenty of choices but often cold. The location has 3 pools which are very nice. There is a shop just in front of the reception open until late so very handy. Service very nice, helpful staff (all speak English) and good entertainment in the evening. Kids enjoyed it very much! Overall very nice place, we ll go back soon! Thank you so much for everything! Laura from UK

Luciana Rubinger Miranda

The hotel is in a very quiet location and is only 25 minutes walking to the promenade and beach. But the hotel offers free transfer during the day to the beach that is great. They have 3 pools and a lot of activities during the day and night for adults and kids. Staff is very nice, big shout out to Hector Diaz that left me a surprise for my birthday. Breakfast was good and loads of options.

Louise Hudson

Where do I begin? This apartment clearly took design inspiration from The Conjuring, it’s giving full haunted house realness. If peeling paint, banging by disgruntled neighbours, and furniture that looks like it holds grudges are your thing, you’re in for a treat. In my opinion, this is a solid 2-star, maybe 3 at most. As for cleanliness… what cleaner? I can only assume she’s a ghost—never seen, never heard, definitely never cleaned. Fresh towels? Non existent and if you ring reception they’ll ask for you to go down to collect them, maybe I should have levitated nude to collect it. The “VIP” area by the pool nearly sent me flying, £12 for the privilege of being tied up with rope like a medieval prisoner, it was like sunbathing in a glorified rope pen and there was a woman coming across to see if you’ve paid to stay within the rope as if it was worthy of being paid, mental. The breakfast buffet. I can’t even explain the quality, imagine being in a prison, but with less variety and more of a smell. Special shout-out to the guy at reception, what a character. His attitude was only outshone by his “Grease: The Musical” hair, slicked back like he’s auditioning for Danny Zuko: The Sequel, he tutted at me and my partner for asking if we could PAY to extend the room instead of being homeless by the pool on our last day. Overall attitude for no reason. Just really rude. I’d never come back here

Carl Threlfall

Firstly the room we had was spacious and clean. It had a large balcony overlooking the pool. Stayed 7 days, housekeeping came on the forth day offering clean towels but not clean sheets. Plenty of choice at breakfast. Entertainment every night. Personally I think it's more of a family orientated hotel. The location of the hotel is at the top of a very steep hill, not ideal, but good for views. Overall despite some shortfalls I enjoyed my stay.

Luciane Priscila Perucelli Luz

We had a very pleasant stay! Highlights: The service provided by the staff was exceptional — everyone was friendly, helpful, and always smiling. The overall atmosphere felt warm and welcoming. Our room (080) was super spacious, with a huge bathroom and a fantastic shower — strong water pressure and plenty of hot water! The hotel itself is very large and well-kept, and we felt comfortable throughout our stay. Points to improve: The balcony door in room 080 doesn’t lock, which should be fixed for security. Parking is charged at €10 per night, it would be helpful to make that clear in advance. we really enjoyed our experience and would definitely recommend the hotel!

Simon Winn-Smith

Large bedroom, huge bathroom and really big living room! The balcony in my suite was wrap-around and had really pleasant views across the golf course. I enjoyed a lovely full body massage in the spa and then sat in the whirlpool and sauna afterwards. The spa experience was, on balance, very pleasant but I think someone forgot to turn the steam room on that day as it was cold. Slightly less positive would be my breakfast buffet experiences.. the hot food is not always super nicely-cooked and it was often cold when I got to it (and I had various breakfast times). If you're very careful with what you choose, however, you can really fill yourself with things you'll enjoy (if you're a versatile eater). The staff were generally quite professional and friendly but, common to Tenerife, there seemed to be an underlying resentment simmering below the surface in around half of the people I interacted with. It's hard to complain about that when the very problem is the people they are serving... us tourists that don't often speak Spanish! Lastly, the pools are lovely and warm - actually heated, not just for show! I enjoyed my stay at Gara Suites and would stay again. Just don't expect much at the buffet and wear something on your feet as the floors aren't especially clean...: manage your expectations of what is a relatively cheap hotel and you'll be happy.

Ros Houldsworth

We visit the Gara Suites at least once a year. Accommodation is fantastic. We like to be further out from the pubs and clubs and noise so this location, right in the middle of a golf course, is perfect for us. Town centre is easily walkable in 15/20 mins depending on direction (downhill mostly going in so therefore mostly uphill going back!) We always get a golf-view duplex apartment which has an upstairs with shower room and private balcony including very comfy loungers. The staff have always been lovely - many of them have been there since we started visiting 5 years ago, which isn’t something we often see when returning to previous locations. We usually go half board as we don’t need lunch but we went with our daughter, her husband and our granddaughter last year and for ease, took the full board plus option which was a huge money saver for those who like a drink with dinner but don’t want to go on a bender! Buffet breakfast is very good, we often have the fresh omelettes which are made to order and there’s a huge selection of hot and continental-style meats, cheeses and pastries too. Only complaint would be that the hot options at night are sometimes not very hot. They’re kept under heat lamps which don’t offer much heat! We’ll continue to go back as long as standards are this high.

The LMH Hill

The negative reviews are a little puzzling. It's me and my brother's last day here (just checked out). Hotel has been great. We had two Golf Course view rooms which were more like apartments they were so big! My balcony was excellent too. People are moaning about the location ... Why did you book this hotel in the first place then? 😂 That's not even a valid criticism as there are always taxis and scooters available outside reception. We never waited more than around 1 minute for a taxi. Pool is great. Entertainment was rubbish but you have loads of nightlife and entertainment options in town. Breakfast was good. I've definitely had worse. Missing nice continental options like croissants and muffins but had great cooked options. Staff were nice enough. No issues with them. HOWEVER. You've probably noticed some 1 star reviews of people claiming a faux maintenance man robbed their rooms. This is true. As soon as we checked in, one such man knocked on my brother's door and claimed the door lock wasn't working and he needed to fix it. There was nothing wrong with it. I assume he was the same thief who robbed the previous reviewers. We knew what he was up to and told him to do one. Had no issues since. Knocked a star off this review as security needs to get it together and do something about this guy...

Peter

We absolutely loved this hotel! Initially, we were a bit concerned after reading some of the reviews, but after staying here, we genuinely can’t understand the complaints. It’s a beautiful and affordable hotel, and we have nothing but positive things to say. The staff we interacted with were incredibly friendly and welcoming. Our room was huge, with a stunning view that made our stay even more special. The location is great—about a 15-minute walk to the Strip or a quick and inexpensive taxi ride (around €5), which we found very convenient. Some people are simply hard to please, which likely explains the negative reviews, but for us, this was an amazing deal. We paid just £400 for 5 days for first week in Feb, including flights with Jet2 and breakfast, which we think is incredible value. We would definitely return!

Tiffany Brierley

Just leaving a 5 night stay, we booked with our friends and had an apartment per couple. On arrival, we were given an upgrade to 1 bed apartments from studios, check in was smooth - we arrived early so was allowed to store our luggage and head to the pool. Apartments very clean, spacious and equipped with what you need in the kitchen. The only thing I personally struggled with was how cold the apartment was in the evening. I asked for a heater at the reception but it's not something they provided. The pool areas are clean, tidy, lots of seats and loungers, no fighting for a seat. The staff all fab, clearly happy to work there and very pleasant. The location is great, with the shops and restaurants on your doorstep, a 15 minute walk to the beach with more shops etc. The market is across the road, every Thursday and Saturday morning which is nice and makes the area much busier on these mornings, otherwise it's very calm and chilled out. We went self catering so can't comment on the food, but the drinks were good (very generous with the alcohol!). The entertainment every evening is a nice touch, something different each evening to suit various ages. Checkout is at 12pm, so with a later flight it is tough. However, you have the luggage store and you can book the use of a shower room for 25 mins to freshen up before your flight. We all really enjoyed our stay and would definitely return.

Jason Duggan

it is a really nice hotel clean and tidy. I would definitely highly recommend making sure you have air conditioning as not rooms do not have them. cleaners come on a daily basis to the room. The bars are rather good. The pool was a fantastic size and location for the sun. food was not too bad what you wood expect really with a all inclusive. location I would say is OK right next to a shopping centre.Lots of other shops as well. the biggest problem I would have to say is the day you check out if you have a late flight.They take your wrist bands and deactivate key cards to enter the hotel at 12pm which I have never had at any resort or hotel i have stayed at. other than that highly recommended

Adam 'Twenny' Sheffield

Fantastic hotel. The pool was large, and not too cold considering we went in January! It's worth mentioning the entertainment (was ok) will keep you awake if you're room is around the large pool! We went down and enjoyed it for a few nights, but some nights we stayed in, and it was far too loud even with windows and doors closed. Worth keeping in mind if you have children trying to sleep!

Jen Waiting

Lovely hotel in a great location with friendly,helpful staff,we didn't want to leave today. Close to bars,shops&amenities&not too far to walk to the beach. By far the best hotel we've stayed in for cleanliness&spacious rooms. Food&drinks were what you'd expect from all inclusive&lots of sunbeds. The only negatives would be the poor evening entertainment&the fact they take your wristbands off at 12noon check out so the all inc stops. If you have a late flight this would be an issue! We would definitely return&recommend

Mark Redmond

Excellent stay, we were given a free upgrade to the superior suite on the ground floor opposite the swimming pool...Great selection for breakfast (we stayed B&B) .. Entertainment in the evening was good but Friday night was fantastic...definitely stay at this hotel again ..Staff very helpful.

Sharon Boyd

Here at the moment, in block B, floor 10 facing the sea, noise from karaoke across the road until 11.30pm but it's grand and good songs. Silent after that. Great night's sleep. Room lovely, very clean, beds made and cleaned daily. Whole place is spotless, ok carpets a bit stained but that doesn't affect holiday. We are all inclusive and food is amazing, huge variety. Food available from 7.00am until 9.15pm. Pool area and snack bar is great. Staff are very friendly and helpful. Little supermarket attached, as well as a great hairdressers/beauty salon, which I would recommend. Highlights, cut and blow dry is less than half the price of that in Ireland. Situated right on the beach and walk way. Would highly recommend this place and would return.

Mallaika viswanath

UNSAFE and UNHYGIENIC. My friend and I are two young women who were travelling alone and decided to book here under the impression it is a 4 star hotel. It is clearly not up to that standard at all. We were awoken in the middle of the night by strange men from the adjoining room who had drunkenly entered ours. Although we had checked earlier to ensure the side door was locked, it has been unlocked and left open by the housekeeping staff enabling them to enter our room. We managed to chase them out but could hear them talking about trying to re enter our room and we felt very unsafe especially as the front door to our hotel room didn’t latch properly so we ended up having to change rooms in the middle of the night which was terrifying and inconvenient. We also saw cockroaches crawling over the plates at the buffet in the restaurant. The night concierge was kind and quickly changed our room but when we spoke to customer services in the morning she was unhelpful and kept telling us we should’ve made sure to latch the adjoining entrance door. She refused to give us a partial refund or cancel the rest of our stay and we just got a drinks voucher instead which was of no use to us after the awful experience we had. Furthermore the whole hotel is very dated and dirty, and you cannot sleep at night as there is no soundproofing. We could clear hear the loud music of the clubs as if we were outside and we could hear our neighbours talking, and doing other things in the night as clearly as if they were in the room with us. Not only did we feel unable to rest but we also felt on edge and unsafe the whole time. I highly suggest you look elsewhere for your stay, especially for the prices this hotel charges.

Gualter Semedo

I recently stayed at Sol Tenerife, and my experience was a mix of positives and negatives. Positives: The breakfast was excellent, offering a wide variety of options, fresh ingredients, and good quality food. It was definitely one of the highlights of the stay. The pools were well-maintained and enjoyable, providing a nice spot to relax during the day. The staff, especially those working during breakfast, were friendly, attentive, and always ready to help, which made the mornings even more pleasant. Negatives: One of the biggest downsides was the noise from the nearby bars, which made it difficult to get a good night’s sleep. The loud music and party atmosphere continued late into the night. The noise inside the hotel was also an issue. People—possibly not even guests—were knocking on doors, shouting in the corridors, and generally causing disturbances, which was frustrating. The rooms and bathrooms felt old and in need of renovation. While they were functional, the outdated decor and worn-out facilities took away from the overall comfort. Overall, Sol Tenerife has some great aspects, particularly when it comes to breakfast, pools, and staff. However, the noise levels and the condition of the rooms make it less ideal for those looking for a peaceful and comfortable stay. If you're a light sleeper, this might not be the best choice.

Jonathan Cochrane

WORST NIGHTS SLEEP MONEY CAN BUY! If you enjoy a good night's sleep do not come here. As much as I appreciate the hotel can't control noise levels in the area they could at least make this apprent in marketing or try and sound proof the rooms. The noise is unbearable from the local bars and clubs. This hotel is only suitable if you enjoy going out at 11 pm, getting off your face on booze and coming in at 6 am in the morning, or are profoundly deaf. The only hours it is quiet is 8am until midday. The hotel will tell everybody that it's the vibrant area, but I don't think wearing earplugs every night and still hearing thumping bass from nearby bars and getting no sleep fun. Surely a fundamental point of a hotel is somewhere to sleep at NIGHT?! Just a warning do your local research as I clearly didn't. The hotel is in serious need of a refurbishment as it's very dated. Apart from that the staff were very friendly and helpful and the breakfast wasn't bad at all. But never again...

Kelly Plastow

So I’ve just came back from staying at this hotel for five nights with my ten year old disabled child the staff are very rude and one lady worker Completely ignored me the room had a few bugs in their and music was very loud which isn’t the hotels fault but Wouldn’t advise to go to this hotel as I was very Sleep deprived. The location was beautiful but the hotel was a real let down . Staff need to be much more helpful and not so rude a smile gos a long way . Tenerife was lonely but won’t be coming back to this hotel

MDC Cornetto

Big and spacious rooms, but room cleaning service leaves a lot to be desired, tea cups were left uncleaned, and they didn't bother picking them up. One little bin in the bathroom wasn't emptied for the entire duration of our stay. Bed wasn't made despite leaving a clean our room sign on the door each morning. Breakfast option was very limited. Meats for dinner wasn't much option either. Fruit juice for breakfast from the machine was horrible, tasted like someone washed the tank and left the water in there, forgetting to empty it and refill the juice. The hotel location is fantastic, and the facilities are simply fabulous. The amount of chlorine in the Spa facilities leaves a lot to be desired as well.

Ruby Alsop

We stayed for 3 nights, lovely hotel and great friendly staff. The location is quiet and relaxing. The pool area is great and with the benefit of being adult only so you can swim in peace. Great place and would visit again.

Derek Smith

My honest review. Room is very spacious and cleaned every day. This is an adult’s only hotel but aimed at the older adult. The food is very nice and as others have said there is a microwave but if you want hot food you need to eat at the earliest possible time and not 2 hours into service. The bar staff do sometimes get a little overwhelmed with customers but they cope well. Possibly another member of staff would advantageous.Louis the bar man is brilliant The animation team is very entertaining. Night time entertainment is a bit hit and miss depending on your tastes for example a solo saxophonist or pianist to karaoke or bingo. Over all it’s a very nice relaxing place if a little off the beaten track. The nearest town is about a 15 minute walk away.

Mariusz

I stayed at this hotel with my friends to celebrate my 40th birthday, and it was an amazing experience! The hotel itself is fantastic, the staff were outstanding, and the food was absolutely delicious. A special shout-out to the night shift team and security for their patience and sleepless nights – you guys are legends! We truly appreciate it. Highly recommended!

Lorraine Clark

This sounded a great holiday however the negatives - it was about a 25 minute walk to the town centre depending on how fit you are. There was not enough staff usually only 1 person serving, you could never get a glass or a cup and sometimes plates we went at Xmas time and it felt like the hotel should have closed that they didn't want to be open so run with skeleton staff. The pool area wasn't clean or the sand swept up again no staff. There were 2 lifts and one was never working. The positives what staff there was they were brilliant the life guard he sorted all the loungers and picked up litter he was really nice. The room was clean and made up every day. The kitchen staff were really nice but 1 or 2 service staff are not enough we felt sorry for the work they were expected to do. It was a bit far out of town to walk every day. I would go back to this hotel

Muk Nara

We spent a week at this well located hotel next to the beach. The hotel rooms were very comfortable, buffet and bars were great. Staff very helpful. The animation team was excellent, The activities where really well run and the team where always smiling and funny, My young daughter really enjoyed the kids club. In short we had a wonderful time and planning to come again soon

Carole M

Had a great fortnight here. Lovely hotel with lots of plants to make it feel cool and relaxing. The pools and spa are lovely and there are plenty of sunbeds and chairs to relax on. The gym equipment in the spa could use a bit of maintenance but it was usable. The food was varied with themed nights from different countries and plentiful. The evening entertainment was fun, some acts better than others. The hotel is centrally located and near to the seafront which is great for a cocktail while watching the sunset or beer and sports bars, whichever is your thing. Reading earlier reviews I was a little worried about noisy nights from nightclubs but we were there in early March and didn't have a problem with nightime noise. It may be a different story in the summer though as you are close to a nightclub. The staff were friendly and helpful. We will return again soon.

Malc Walstow

Very nice and comfortable hotel. Food does get repetitive and some ingredients are cheap. Fruit doesn't look best quality. Meat is mainly chicken. Very strange breakfast ingredients. Green beans...ratatouille..chips...roast potatoes...but that said they cater to several nationalities and you can make a half decent meal. The drinks waiters are very efficient. Pool areas are fab with loads of beds. Would definitely ho back here

Hannah Robson

We have had a fab stay at the hotel. The hotel is clean and modern. The drinks were varied and branded spirits. The food was good with being able to find something for all the family. The best part of the hotel is the entertainment! The kids have been fully catered for and loved the different shows. The shows as an adult were amazing, funny and had us sat at our seats all night. Would definitely recommend Hotel Gala!

Jennifer Ho

The good points: Large family room with outdoor seating area. Large swimming pool with crystal clear water. Shops and restaurants across roads. Close to Veronica Strip. The okay points : The food in the buffet is fine, nothing special about it. Free drinks only available at breakfast only and afterward the drinks cost money. We are on half board that why the drinks cost money after breakfast. The bad points: The tv in our room is small. The gym is hot and there's no air con. The gym shut too early, people can't use the gym when the temperature is cooler. The indoor pool cost money .

Mary McDonald

A great hotel with exceptional staff. Katy is always smiling and attentive in the restaurant. There is a good selection of food with slight changes every day. Could be a bit warmer, but still really tasty! The hotel is spotlessly clean and there are always sunbeds available (April) good choice of pools for adults only and families. The hotel is on a hill, but the free shuttle bus to and from the beach is a great help. We will definitely be back.

Susan Partridge

From arrival /drop off at our hotel the experience has been great. The visit/stay at Paradise Park has been lovely. The hotel is well situated nearby to lots of locations and to travel to parts of the island are easy. The hotel staff are very friendly and helpful non more so than in the dining area. Nothing is too much for them none more so that the lady on the dining room reception Sara Spagna so pleasant and friendly makes the dining more enjoyable. Another great touch is the shuttle bus outside the hotel that takes you to Los Cristianos beach. Looking forward to coming again next year. .

pamela Jackson

We have stayed here for 2 weeks and hotel is fabulous. Anabella was the lovely lady that did the cleaning in our room. She was really helpful and a happy person. I would like to thank her for being so welcoming to us. All the staff from reception, restaurants, bars and pool areas were all very helpful and professional. Rooms were excellent and kept to a very high standard. There was a really good selection of food at breakfast, lunch and evening meal. We certainly will be returning for another holiday. This would be our first choice to stay again. Thank you everyone.

Marta Kapuscinska

We have just left Paradise Park Fun Lifestyle Hotel. 2 adults and 2 kids. Overall the stay can be rated as good. Clean rooms and friendly staff. Our room was located just above the main entrance so the bus noise in the early morning and late night was not something that you want when being on holiday. Each time someone in rooms around us took a shower you had an impression that it is in our room. Many times we have been woken up by noise from neighbours bathroom. The smell in the bathroom was not pleasant. There is a big area for improvement in the restaurant. Small variety of food and lack of local products and cusine. Very often food was cold. Breakfast was our favourite meal. Kids club was open for 4h a day and there was 1 member of staff. Once they reached capacity of 13 kids there was no chance to get in. There were 750 people in the hotel. I would imagine half of these were kids. Evening entertainment wasn’t impressive. Loud music continued till late hours so it wasn’t easy to get the kids to sleep even if you closed all the doors in the room. We travel a lot and it is a shame to see potential that is being wasted. Warm pool was a big +. What a great idea of not opening swimming pool till 9 am and not allowing to reserve sunbeds. Well done.

Colin White

Rooms are clean and reasonably comfortable. The shower was great and powerful! The AC in our room was pretty loud so needs some attention. The food is very good but not excellent compared to others I’ve been to as it wasn’t always hot as you’d like or cooked properly. The pools were clean and lovely with lots of sun bed space. The service overall is very good and friendly. They couldn’t do more for you. Two comments to improve it would be to make it clear about what drinks are included as being “all inclusive” I thought all the various drinks would be included but clearly that’s not the case for everything. I don’t drink a lot but it’s just a bit of a hassle to pay the extra at the bar. Secondly, if the sun lounger towels were available at the pool bars that would be helpful. Asking for 50 cents to change them seems a bit impractical rather than just swapping them out for you free of charge as I’ve seen done at another similar Tenerife resort. Overall, it’s a lovely place to get away and relax either as adults or as a young family and would highly recommend it.

Shannon Layton

Third time back at Ole Tropical and it’s always amazing. The entertainment is so much fun from Manuel, Tamas and Diego. Everyday is a laugh and I will be a regular from now on! The food is the best all inclusive I’ve ever tasted and the drinks are really good too. We never struggle to find something nice to eat or drink! The bar staff and waiters are also so lovely and friendly. The hotel is so clean and accommodating, we can’t fault it at all. 100% my favourite in Tenerife!!

Sue Allen

We found this hotel last year and the whole experience was fab so we booked again this year. It’s an adults only (big plus for us) and it’s small enough so you get to know the staff. Another plus for me was the pink fizz they serve (included on all inclusive) it’s absolutely fabulous. We decided to book a bigger room this time and it was much better as it has a lounge and 2 balconies. The food is very nice too. Loads of fresh salads available every day. Excellent choices. The animation team are brilliant they make sure you have a great holiday. They are Tamas, Diego & Manuel. 5⭐️ entertainment. They play games through the day and have shows on in the evening. We had such a good time again so we will be back. Top tip- Don’t bother with the coach transfer just get in a taxi it’s only 30euros. The coach took 1 1/2 hours and stopped at every hotel.

Roxanne Marshall

Great experience at this hotel - rooms are clean with service everyday and wide selection of food plus the all inclusive drinks range is really good. The staff are second to none - extremely friendly and have made the stay very enjoyable. Would definitely recommend and return. Credit to Diego, Tamas, Pavel, Vicky - thanks guys!

Linda Wilcox

This hotel is worthy of the 4* rating in my opinion. The rooms were very clean and had everything you need for an all inclusive holiday, fridge, hairdryer, toiletries, safe, hangers and clean fresh towels. The beds were very comfortable too. The food was amazing along with the drinks which were available all day. The pool was heated which was a bonus early in the year and finally the location is perfect for shopping, bars and restaurants.

Lina Viršilaitė

It is easy to get to from the airport, bus stop 32/34 bus number 40 (green bus), leaves right in front of the hotel, ticket price €3.70, you can pay by card and cash. Ole Tropical hotel registration takes a maximum of 10 minutes, only if you arrive early you may have to wait for a room, but there is an opportunity to put your luggage in a specially designated room. We arrived for 5 days with everything included, the food selection is large for all tastes, the rooms are tidy thanks to the staff and of course the program hosts Diego, Manuel and Tamas are simply great, they entertain and talk to everyone, they always invite you to participate in the program. Just great guys. And if your departure is late, you can extend your time at the hotel for €20 per person.

Hayley H

I can hands down say this is the best hotel I’ve stayed at, everything is perfect for myself & my family. The hotel aesthetic is stunning such a tropical feel with all the greenery, it’s spotless, the cleaners, maids & grounds team all work super hard. The restaurants serve such a huge variety of really good quality food, the choice really is endless, all the restaurant staff are so attentive and polite, the chefs are happy to help, if you ask for something specific it’s done. The animation team are fabulous, the vibes are always buzzing, every age is catered for, a good variety of activities, whether your looking for relaxing, sporty or just fun it’s all available, they do a certificate giving in the evening to celebrate the winners of competitions. The entertainment in the evening has been spot on really good tributes in the show bar and they are really interactive with the crowd the whole room gets involved. The hello bar has some really beautiful musicians and singers with a pure chill vibe if you don’t fancy the tributes and full on fun. Rooms are spacious and the mattresses are top tier. If you require an iron & board they will be delivered to your room so no need to pack an iron. You can have floats, balls etc in the pool too which is great as there’s a lot of hotels which don’t allow this. I cannot praise the hotel and all its staff enough, 5***** Thank you for making our holiday perfect

George Frogson

My stay was absolutely fantastic, food was delicious, cleaning was spotless and staff were brilliant. Damian always greeted us with a smile at the restaurant and promptly found us seating for 7, he couldn't have been more helpful and his positive energy was contagious. As a 20 year old, I found the pool games perfect for my age, encouraging kids and adults to all play. Carlos ran them twice a day and he suited the role perfectly. He was fun, smiley and enthusiastic, making every sport enjoyable. I couldn't recommend this hotel enough!

Dionne Jeffs

Having spent two holidays here I can honestly say we will be back time and time again. Anton and Luis have made our holidays both times, getting us involved in activities both during the day and at night. I have never met such an amazing animation team! The rooms are lovely, clean and spacious that doesn't let you down! The food is lovely throughout the day and into the evening, with a great choice of drinks to choose from always. I could not recommend this place enough, well worth the money.

Sonia Parks

The hotel has exceeded expectations, the interior is really impressive and maintained to a really great standard. Lots of lovely terraces and quiet areas. Gardens are beautiful. Food generally good. The animation team are brilliant, special mention for Ricky, Anton and Melissa who we got to know. One downside was none of the large pools had a shallow area and one of our party was unable to use them being a non swimmer and only 5 foot. The hydrotherapy pool was a really great feature which we enjoyed.

Maarja Paomees

A fantastic hotel that truly exceeds expectations with its excellent service and attention to detail. The rooms are immaculate, cleaned thoroughly every day, and equipped with everything you need for a comfortable stay. The atmosphere is welcoming and relaxing, making it a perfect choice for both business and leisure travelers. What truly sets this hotel apart is the exceptional staff. They are not only professional but also incredibly friendly and attentive. No matter what questions or concerns you have, they go out of their way to assist and ensure your stay is as smooth and enjoyable as possible. Whether it’s a special request, local recommendations, or just a friendly smile, the team is always ready to help. Overall, this hotel combines outstanding service, cleanliness, and comfort, making it a memorable experience for every guest. Highly recommended for anyone looking for a hassle-free and enjoyable stay. Special thanks for Carlos David who served us on New Year's Eve. His smile never left his face.

E D

We used SPA together with my sister. There are 3 saunas and a swimming pool with many water massagers. Then we had a 25 -minute massage (legs and back). I highly recommend it! Girls - Isaura and Aimara are very nice and professional. One of the best massages in my life. Thank you so much !!!

Nicola Howells

I decided to book this hotel because of the location, heated pool, and spa, I thought it will be a place to have a great day and go out on the night so just booked the bed and breakfast. The hotel is absolutely amazing! It is spotlessly clean. The cleaners were spot on. The staff are the most friendliest I have ever met on holiday, they are either great actors or they genuinely enjoy their jobs, either way they just made the whole experience five stars. The only downside was that the door handle on the roof top sunbathing space (solarium i think its called) kept giving us all little shocks every time we went to open the door... that's the only criticism I can give you. It was amazing, thank you so much!

Alyx Graham

HOTEL FROM HELL. There is so much I could say but il stick to the major issues. Anyone that feels sick today the sausages at the buffet were served raw 29/3/25 my two year old had this on his breakfast plate and I’m so glad I looked at it before giving him them, will attach photo. We made reception and restaurant aware. We were one of the last family’s in and I hope no one is sick because of this. This isn’t the first instance if you look back at reviews someone mentions raw chicken. NOISE! Paper thin walls. (Day 1) We moved our first room from an over look of a car park with constant tennis court noise and cars. They moved us to another room which is right beside the street room no 322, the room has a broken balcony door so you can hear everything and it prevents the air con from working. We are not the type to complain and we have tried to persevere but honestly 3 days without sleep now I’m ready to go home than put up with more no sleep. We have asked to swap rooms and they have said there aren’t any other rooms because the hotel is full but will swap rooms around tomorrow so good luck to whoever has room 322. Please make sure the hotel rooms are suitable before taking customers! This is most definitely not a 4 star hotel. Iv stayed in Tenerife 3 years running and honestly never had an issue. My little boy is exhausted and so are we. You come away to get a good nights rest and to enjoy the lovely food. There is neither here! Save your money and go elsewhere, I wish we did!

Grant Thompson

I can’t believe I haven’t already reviewed this Hotel. We have stayed as a family at La Siesta Hotel three times. It is a fabulous hotel in a wonderful location for Las America and Los Cristianos. It is a lovely friendly run Hotel and ideal for families with small children and teenagers. The Entertainment at this hotel is fabulous. They have kids mini disco every evening which the children love. And then after that they have more adult showcase Entertainment from singers to dancers to acrobats and much much more. We always book a Alexander room that has the pool view on a half board basis. The food is perfect for half board plenty of choice at breakfast and in the evening. During evening dinner they tend to change the themes slightly to make it more interesting. One night they’ll have Mexican theme food the next night they will have French themed food. But they always have the basics as well if you don’t want that like pizza and chips which is ideal for the children. They have a wonderful bar area to use in the evening that has a nice sun Terrace with an outside stage for Entertainment. They tend to use this stage more in the summertime. Around October and February they use the indoor stage in the bar area. The bar area is quite big so there is plenty of places to sit if you don’t want to be watching the show. They also have a lovely big and longer reception with some very nice seats in there that you can quite easily chill out on and have a much quieter drink if you like. There is a very nice outside pool bar as well that serves drinks and snacks in the day which is perfect when you’re sunbathing by the pool. All the staff are very friendly from the bar staff to all the staff in the restaurant. The receptions staff are also very friendly and fluent in many languages including perfect English. This is the third time we have stayed here and we definitely recommend this hotel especially if you have small children. But it is also perfect for couples and families with teenagers. We would definitely even book for a forth time here 👍

Stephen Pegram

Decent location, need a deposit for pool towels, refunded at end of stay. Fresh pool towels will cost you €1 euro each. Pool area a bit unorganised, basically take a bed from the pile and find a spot, if you can! Breakfast was Ok! Beds massive. Like most hotels now, you need to pay for use of the safe. Overall it was Ok!

Maxine

We have just got back from our stay at Gran Oasis for 5 nights all inclusive, and it was incredible from start to finish! The staff were all so lovely and friendly, but there were two staff members who really stood out for us, the lady who takes your table number at dinner (didn't catch her name) and Miguel, the bartender. They are a major credit to the team! The rooms are beautiful, very clean and plenty of space. The pools and outside areas were great, lovely scenery, plenty of sun beds, and very tidy. The food and drink were always delicious with plenty of choice! It is a little out of the way to the beach and located up a hill, we walked the first day and this was fine for us but older people or people with mobility issues may find it a bit difficult. Taxis are available from reception, which cost us about 8 euros to the beach. There are a lot of steps in the resort, and our room was quite high up. Again, this was fine for us, but it may impact others. It was my husbands birthday while we were there and he received a gift and they sang happy birthday and brought a cake for him without us even mentioning about his birthday. It was so lovely, and everyone really went above and beyond! Overall, it was an absolutely incredible experience and I will recommend to family and friends! We will definitely be back as we were so gutted to leave! Thank you everyone for making this a holiday we will never forget 🥰

xdrseasons

Just spent a week there all inclusive and really enjoyed the stay. Grounds are clean, pools are great as are the staff. Foods got plenty of variety and always kept topped up. Situated top of the hill with nice views from the room, bit of trek to the town but the exercise did me good. Plenty of bars and restaurants locally. Only gripe with the place was the ready made cocktails which were almost alcohol free

Inga Ved

I was there one week ago. I was very disappointed with my stay at this hotel. Even though the grounds are beautiful and well-kept, and the two-story rooms with kitchens are spacious, many problems made my stay unpleasant. Room: The inside stairs were steep and made of stone, which felt unsafe, especially for kids or older people. Also, I saw two cockroaches in the bathroom, which is unacceptable for any hotel. Staff: The service was not good. The staff were unfriendly and slow to help with issues. Checking in took a long time, and I had to wait a lot before getting my room key. Restaurant: This was the worst part of my stay. The restaurant’s ventilation didn’t work well, so there was always a burnt oil smell, which ruined my appetite. Plus, after eating there, my clothes and hair smelled like old burnt oil until I showered and changed. The food quality was bad: I saw rotten fruits and apples with stickers still on them, making me question their cleaning and hygiene. The food tasted so bad that I had heartburn during my whole stay—something I never had before or after. Spa: In addition to the issues I previously mentioned, I decided to try the hotel’s spa service called “myofascial head and neck massage.” However, instead of the expected therapeutic effect, they just lightly scratched my head, and the pain didn’t decrease at all. It seems the woman performing the massage doesn’t know what fascia is. Using terms they don’t understand misleads guests and is deceitful. This service was a waste of money. Overall, I was happy to leave and will never return to this hotel. I don’t recommend staying here.

Chloe McKenna

Where do I even begin. This hotel went above and beyond for me and my boyfriend when we stayed. This holiday was booked for a birthday celebration for the pair of us. From the day we arrived to the day we left the service was nothing but excellent, you should be proud of yourselves. They surprised us with cake and singing happy birthday during the even meal, was shocked to say the least. We also got given envelopes that gave us a surprise which we enjoyed. The staff are so lovely and accommodates us and our needs. Always there to be help and very friendly. The rooms were perfect and very clean, beds were very comfortable. However, one thing to note if you have thick hair bring your own hairdryer, took me 40 minutes to an hour each night to dry my hair. Would 10/10 recommend to anyone, cannot fault anything. Very happy indeed

Aoife Mcloughlin

We spent 4 nights in Gran Oasis and it had everything we needed. The location is a 25 min walk from the main area of Las Americas. It's a nice walk however the walk back to the hotel is very steep. Taxis cost between €7 and €9. The kids water park is small but excellent, we were there in low season and our son had the place to himself. The lifeguard,Marina was such a lovely lady and encouraged our son to join in with everything. We found all staff great in the hotel. Our room was two levels with plenty of space and very clean. We did B&B and found this perfect for us, plenty of options at breakfast. The pools are heated and there was absolutely no shortage of sun beds however I can imagine during high season it's quite busy. We didn't attend any of the shows however from what we saw, they appeared to be very entertaining. There was a mix of families and groups at the resort which was a nice atmosphere.

Carla Kelly

Myself and my Partner are coming to the end of our 11 night stay. This Hotel is in a prime location, very clean and friendly staff. Plenty of choices for food and drink all inclusive. Adult only area nice and relaxing throughout the day. Not much entertainment but that suited us. Rooftop bar but we chose not to use as wasn't inclusive in the price. Would definitely stay here again!

Kay Brackett (Vikingpurplepenguin)

We had a lovely family holiday here Feb 2025. On arrival we were upgraded to a larger suite. Reception staff were a little slow, and the staff at the pool bar on the family side could have been a bit friendlier but overall a fantastic place to stay, only a quick walk downhill to the beach. Loved it and my kids had to be dragged out of the pool every day. Having an adult side and a family side to the hotel is wonderful - I didn't have to worry that my children were annoying anyone at any point. Plus it created an escape for me to go enjoy rooftop yoga without the children as it was on the adult side. I'd highly recommend this hotel and would stay here again.

Raluca Mirancea

We stayed in a family suite room for 7 nights in Jan 2025. We enjoyed our stay, the staff is very friendly, the food is very good and with a lot of options for all tastes. The entire hotel is very clean, the rooms are cleaned very well. It was my daughter’s birthday and they surprised us by letting in the room a mini cake, some drinks a birthday card. It was so nice from their side. The night entertainment is nice also, a mini disco for kids every evening followed by different activities - bingo, magic show, games, karaoke, circus, etc. The only thing that was not well though was the game nights - the games are chosen to get 2 men in the final so can drink beer quickly in the final which is not fair for the ladies. But the entertainment team is really nice, they share a lot of positive energy and most of them seem to really enjoy their job. Kudos to Rachelle and Johnny, and to the lady with the magical show and the circus team. Overall we had a good stay and we recommend to others.

Georgina Hill

What an amazing week we have had at the Labranda Suites, the room and service has been absolutely amazing, especially from Alejandro at the Bubbles Bar who provided us with helpful advice for our excursions and speedy service every evening with our drinks. The animation team were friendly and the events were so much fun and also nice that there are adult-only events too! Although an extra cost, we thoroughly enjoyed our visits to the sunset champagne bar which had a spectacular view and a great selection of cocktails. The rooms are spacious and comfy and well-maintained and the location is a stones throw away from anything you could or would need. Thank you for making my first time in Tenerife so fantastic and I do hope to visit again in the future!

Belinda Parkes

Great hotel in good location. We were half board and the food was ok. Good animation team and entertainment most days. Lots of available sunbeds. Swimming pool clean and warm enough. The reception staff were great upon checking in but didn't know how the paying for drinks worked in the restaurant being half board. Seemed a bit strange. We had a good time. The rooftop bar was brilliant, amazing sunsets and the staff up there were fantastic. Nice to sunbathe in the day as well, when the bar was closed. ( Adults only)

Emma Milne

This is our third stay in the last year and it’s safe to say we love this place! This hotel is filled with authentic Spanish charm! The staff are incredible with our little girl, which we really appreciate and the animation team make sure there is always something to do for her! The rooms are slightly dated but they are spotlessly clean and always kept to a high standard by the cleaning team! The food is a really good standard and we always find something to satisfy every member of the family! Overall a fantastic hotel, we’re gutted it will be closed for refurbishment next year but will definitely be back when it reopens!

Thad Evans

Great hotel, fantastic staff, quality food, clean and a pleasure to stay in. 3 very inviting and glorious pools but only 1 was heated when we came late March. A tad cold to enjoy the other 2 but if you come in summer, I think you'll be in for a treat Great for a family, friends or couples retreat. Self service for spirits, beer and wine at 2 out of 3 bars, cocktails at 2 bars - all very nice and does the job well Having it set out with self serve helps keeps the queues down! If you like a cuppa in the morning, recommend bringing a travel kettle and supplies as you need to pay 15€ plus deposits, or across the resort for that first sip. Smoking only in designated areas. There are enough of em and they're close to everywhere so that it's not a problem, but nice to have a heads up Rooms are a tad tired from wear over the years but certainly not bad by any standards. Big comfy beds, nice balcony, large bathrooms and enough floorspace to have a boogie The hotel is a tad out of the way but it's a short trip in a taxi to the key areas, and there are sufficient shops in the town for any of those necessities. This hotel has the same feel of others in the chain and it has a high amount of return customers so they're are most certainly doing a lot of things right! Big shout out to Mary at the pool bar and Silvestre at reception. My service superstars of the trip!

Locatotravel 0

Our stay here during the Christmas holidays, including New Year's Eve, was nothing short of amazing. It's truly been our best vacation in a long time! The weather in the south of Tenerife is simply spectacular, like summertime. We even went for a swim at the beach in December, which felt incredible! The hotel itself is stunning, with excellent facilities, delicious food, and a warm, welcoming atmosphere. The staff is so friendly and you can tell that the hotel management pays close attention to the little details that make a stay truly special. Everything was perfect from the beginning till the end We will definitely be coming back and can recommend this place 100%. A huge thank you to all the staff who worked tirelessly to make our holidays so special. You truly made this experience unforgettable. See you again soon!

Eilidh Casby

A fantastic family holiday!! Could not fault the staff, especially the animation team. They went above and beyond for the kids! The whole place was spotlessly clean, and the food was great. Can't hugely comment on location as we barely left the whole week we were there! Would go back again in a second!

Bobby

It's a great place with a fantastic entertainment team. Lucia, Carlos, and Ernesto were excellent. The food in the all-inclusive hotel is really great and high-quality. The beverages are also great, so you are not sick every morning from bad-quality drinks. All that is really high standard and good quality. The only why one star is less than five is because rooms are incredibly outdated. Everything is broken, not working and really outdated, staff are amazing, and they do what they can, but they can't clean and maintain what has to be changed or painted or fixed. I stayed in that room just to sleep, and rest time was out to have fun, so I did not feel so terrible about this, but people who like to stay a bit more in their room - I guess have to choose some other hotel.

Gareth Rose

The rooms are definitely dated and need money spent on them to bring up to date. Cleaning not up to standard. Broken glass in dishwasher, mold in fridge, defrosted freezer left to leak everywhere, cobwebs in bedroom and more. Sliding doors are hard to open and the metal frames don’t do well in the heat. We were given the wrong keys to our room and the reception staff seemed to find it funny! Kept being told we were trying to get into the wrong room. One key worked, the other didn’t! The whole outdoors areas are tired and need bringing up to date. Shame as it could be really good. Needs a decent clean and ridging up before the main seasons starts.

Russell Webb

Spent Christmas 2024 here. Location is good. Staff are all friendly and helpful. Food in restaurant was better than many say. Breakfast plenty of choice. Evening meal-lots of salad, hot dishes and fish or meat from the hot plate. Yes the rooms could do with a refurb, not as bad as some say though. Peaceful place not too much noise.

Natalie Gledhill

This hotel has a lot of plus points, it has a free children's club from 10am to 1pm Mon to Fri, an onsite kids park, kids evening bingo, kids evening dance parties etc. There are numerous pools and you can use any of them, none of them are heated. It has it's own 'beach' which is handy, as the proper sandy beach is around a 15 min walk. Lots of nice restaurants and shops within walking distance. The crazy golf and aquarium are around a 20 min walk. The hotel has a shop on site. The staff were friendly, although there was one guy on reception who was a little rude on check in, and didn't even tell me about the kids club etc. Onto the apartment itself.. they are very dated, they clearly haven't been updated since the complex was built. There is a large living area, kitchen, bathroom, and bedroom at the back. Make sure you take a small washing up liquid, sponge, and tea towel. You can cook in the oven as long as you have foil, as there are no oven trays. The tv has around 5 UK channels, you just have to keep searching through to find them! They came in handy with a 6 year old. We didn't spend that much time in the apartment as we are usually out most of the day, so, I didn't mind that the apartment wasn't modern. Saying that, I don't think I'd stay again. The window in the bedroom doesn't have a proper internal lock on it, just a clasp that didn't feel secure at all, I like to feel overly safe, so I made sure the window was secure myself. It rained once while we were there and the roof window over the kitchen leaked all over the floor. So, quite a mixed review overall.

Michael Fawcett

Rooms are a bit tired, so are a lot of places, but great location. We had lovely sea view. 6 pools yo use. Friendly helpull staff especially Montse. The big pool is used by a few local clubs, triathlon etc, but not a problem. Would stay there again.

Liz Walton

Great location. From our upstairs beachfront apartment we could see the sea as well as the hotel's lagoon. Apartment nothing fancy, but spacious and had all we needed. We had breakfast and dinner at the hotel. Again, nothing fancy, but nice and with local as well as "international" dishes. Staff all friendly, despite being overworked at times. Particular praise to Juan, Noel and Veronica for their friendliness.

Sharon Lang

My husband and I had a fantastic stay here. All the staff were super friendly and helpful. Rooms were huge, well maintained with lovely views. We had breakfast every day and it was delicious, they cooked food to your liking which I’ve never seen before. We will definitely be back, and I’ve never said that about anywhere, I’ve been to lots of places. Reception staff were awesome and a big shout out to Jesus, Thankyou for all your help.

melva corcoran

Location is a bit of a walk up from the main part of Los Cristianos but there is a good supermarket and the bus station a short walk away. The rooms are very clean and comfortable, with balconies looking over the pool. The staff in reception were very helpful, both when I arrived and when I left. They called a taxi for me to get to the airport, it arrived within minutes are was less expensive than booking one on line. This is the second time I have stayed at Los Alisios and I highly recommend it.

Ann Marie McCaffary

The apartment was very big & spacious . Room was cleaned every second day. I would definitely come back . Only downside was having no one to help with your luggage. We were in block B and struggled to get our cases to our room . Also the lady on reception was quite rude on the day we checked out . I stayed here for 10 days with my daughter.

Lynn SD

Lovely rooms, well maintained & clean. Brilliant facilities including splash park for the kids which is separate from the pool so far enough away to allow kids to make noise without upsetting people at the pool. Great location close to bars, restaurants & shops of Los Cristianos. Area is relatively flat however some streets can be quite steep if you take a wrong turn.

marion-1968@hotmail.co.uk graham

Just returned from an amazing week with my friend who’s just done her 2nd Tenerife holiday, 1st one was as a teenager so she couldn’t remember it. The apartment was lovely & clean as always. Got block b which I asked for & the sun 🌞 n the balcony amazing. We’re making this our yearly vacation spot.

Hannah Desmond

The hotel is fine, a little shabby as mentioned by some other reviewers and doesn’t have the comfiest beds/bedding, although the sofa was great! The food was fine on the whole – some days better than others but there was a decent selection most of the time. The pool area was a bit cramped and the music wasn’t my vibe so I spent most of my sunbathing time in the solarium which was really quiet and has lovely views. The staff are really nice at the hotel, they work very hard and are very friendly. It was all very clean. Overall, I’d recommend it for an affordable holiday in West Tenerife.

Sharon DICKINSON

All staff are very friendly, big spacious rooms and a lovely location, working air con.. Lovely food with lots of choice. The coffee and juice machine is powdered they need fresh if rated 4 star. The red wine is very harsh.

Jack Elliott

Let’s be honest here. For the price you really can’t ask or expect more (book directly through their website!) Second time here and would happily come back. Yes it’s a bit shabby in places but feels modern enough to enjoy. All staff are friendly and food is decent again for the money.

Lucyna Szypura

I"m first time in this hotel. In Poland I'm a chef inRestaurant. I'" writing this opinion as professional chef. Every day I eat great fish, meat, salad and shrimps. Hotel employes are very nice and friendly. Thanks for well holiday . Lucy and Tomasz

Daniela Baha

I would say that is not it for a family, no entertainment for kids at all, is a very little swimming pool for kids (no heated pool during our stay -February-), breakfast was just basic, not many choices and I also saw insects in the bread area, is an old hotel not worth it price! Old rooms, doors not closing properly- noisy- But I have to say that the staff was very friendly and hardworking people! The only good part of our stay there

Rachael Plume

What a perfect find! The apartment was huge for two of us and the pool was amazing. Could not get over the views and walkable to many restaurants for dinner (: We will be back and encouraging our family members to stay in this location as well, a perfect area in Tenerife

Mike Bell-Jack

Excellent "George's" bar & restaurant with amazing views and very friendly staff. Loved the breakfast rolls, lunchtime burger & evening chilli con carne. Liked it so much.... we have booked to stay there in March.

Catherine Anderson

Not long got back from a holiday at Las Rosas. 5 adults & 4 lively young children. Can’t recommend Las Rosas and the Georges bar enough. Beautiful location, villas are immaculate and fully equipped. The staff at the restaurant were so accommodating, nothing was too much trouble and so engaging and tolerant with our little ones. The atmosphere within the restaurant/bar was always so welcoming, staff were friendly and helpful and food amazing. We can’t wait until we return :-)

Aleksei Rostov

Very nice quiet place to stay for family with small kids. Will recommend to others. As minuses for service I would like to note Wi Fi quality and absence some TV applications like YouTube, since my kid likes to watch cartoons.

VALERIE NIXON

Great resort with the most friendly and helpful staff. Clean, comfortable and a wonderful pool with a very attentive and helpful lifeguard. Super efficient reception. The bar is great with a varied menu to suit everyone. Evening entertainment is good but Sammie on Sunday evenings is super. Great voice and so amusing. We’ll be back.

Kimberly C

My views and feelings about this hotel are mixed which is why I give it only 3 stars. Positives: Nice room with comfortable beds Nice view from the room Very comfortable beds Nice pool and access to the beach Very good food at the restaurant Customer service is good It would be a great place to bring a family. The facility also allows you to stay all day after check out and has courtesy showers. We had a 2300 flight so it was very nice to have that option. Negatives: There is a fee for amenity Gym 5 euros Sauna 5 euros Sunbed 5 euros Towel 5 euros Pool table 1 euro There was a fee attached to every amenity, which makes them less attractive. It also felt misleading to not list the price when advertising them.

Raynel Derupe

I wanna give special thanks to Angel and Paco. They are very welcoming, friendly, accommodating and made us feel like we’re at home from the moment we arrived. Our first time in Tenerife, they gave out recommendations and suggestions, foods and locations was amazing. Very memorable. I would definitely book this hotel again. Beautiful views by the balcony with an ocean view and can watch the sunset and Sunrise. This hotel had everything you need. Beautiful hotel to stay in, clean, spacious and well equipped. Anything missing or concerns, Angel and Paco came to the rescue. They went above and beyond for my family. And I notice as I walk past the reception they are the same to each customer. They are very consistent. They both deserve a raise! Friendly, professional and accommodating.

Ada C

The room we hit was spacious, modern, and clean, with every detail thoughtfully designed to ensure maximum comfort. Waking up to the sound of the waves and stepping out onto the balcony to enjoy the sunrise was a highlight of my stay. The staff were simply outstanding. From the warm welcome at check-in to their attentive service throughout my stay, they went above and beyond to make me feel at home. They were always friendly, professional, and eager to help, which made the experience even more enjoyable. The location of the resort was also ideal—close enough to local attractions, beaches, and restaurants, yet tucked away just enough to feel peaceful and private. Whether you’re looking to explore the island or relax by the pool, this resort offers the perfect balance. Overall, this resort in Tenerife is a true gem. It’s an ideal destination for couples, families, or solo travelers looking for a memorable holiday.

Madhavi Rao

I recently stayed at Santa Barbara Golf & Ocean Club in Tenerife, and it was an absolutely fantastic experience! From the moment we arrived, the staff was welcoming and attentive, making check-in smooth and hassle-free. The location is stunning, with breathtaking ocean views and a peaceful atmosphere—perfect for a relaxing getaway. The rooms were spacious, clean, and well-equipped, offering a perfect blend of comfort and style. The balcony was a highlight, providing a great spot to enjoy the fresh sea breeze.

Anonymous Anonymous

From the moment we arrived, the experience was shocking, the female receptionist was rude and arrogant. The room was shocking, it had not been cleaned and stank of stale urine, the whole place stank like a care home. The manager was fully aware of all of this, and did nothing. Except send stupid texts and he couldn’t even get the room number correct. Him and the staff are only interested if you are a member and own an apartment, they are not interested in anyone else. The restaurant only serves frozen processed food and is expensive. My advice is to visit San Blas which is 15 minutes left from the back, small square plenty of choice, and reasonable. Another nice place if you turn right at the back is Lava, beautiful food, if you are going at night, ring and book a table, because it gets full very quickly.

Leah Langmead

Rooms were clean and had all of the essential amenities you need, like towels, hair dryer, shampoo, conditioner etc. cleaners were also very nice. The people who worked on reception were very happy to help and were good with helping us book airport transfers and good with our check in, as well as sorting late check out. Roof top Pool could do with a little refurbishing as it was a little outdated and some tiles were missing in it but was over all okay. Location was absolutely amazing, we were right in the middle of everything we needed, restaurants all around us, a short walk to the Veronica’s strip, very close to the beach and around a 25 minute walk to Siam park, bus stops straight outside and only around 15 minute taxi to the airport. I would definitely stay again, was really good for the price we paid as it was not on the expensive side at all

Nver Abgaryan

I recently stayed at Hotel Zentral Center, and unfortunately, it did not live up to its 4-star rating. The only real advantage of this hotel is its good location, which is convenient for exploring the area. However, the rest of the experience was disappointing. The furniture is very old, making the rooms feel outdated. The breakfast was poor, lacking variety and quality. The Wi-Fi was terrible, barely functional throughout my stay. Additionally, the parking under the hotel is not free, which was not clearly mentioned beforehand. Another frustrating aspect was the constant deposit requests—even for an iron that seemed to be from the 19th century, they asked for a €20 deposit. This felt unnecessary and unwelcoming. Overall, this hotel is far from what you would expect from a 4-star establishment. With some serious renovations and better service, it could improve, but in its current state, I wouldn’t recommend it.

Nicholas Bianconi

The room was quite good, spacious and with everything you need for a standard stay in an hotel. Two things you may want to know about the room is the missing terrace and the few shower gel and shampoo doses available. The restaurant was ok, nothing special, not a 4 stars level, maybe a 2/3 stars level, if you don’t have a lot of expectations about the food you can enjoy the dinner and breakfast. The best part of the dinner is the live grill of fish and meat, great quality and friendly chef. The worst part about the dinner for me was the lack of cooked vegetables, you can craft your own salad with fresh ingredients but there were too few cooked vegetables, the few cooked vegetables present are a mix of frozen vegetables and legumes with little flavour. Finally the value for money was good, don’t expect a 4 stars level in anything, you are paying a price for a 2/3 stars level and you will get that even if the hotel offers services that let them receive 4 stars.

Rob Morley

Hotel is ok. Good location, reasonably clean, but definitely not 4 star. It's probably a 2, 3 at best. Check in and out was ok, no drama. There is no bar! Well they have a coffee machine and sell cans of beer at reception so they called that a bar. Rooftop pool is ok, hotel was quiet so available sun beds but it's not massive! There is a drinks machine and toilet (not clean, no loo roll) but again NO bar.

Grace Hegarty

This place must of been a 4 star back in 2001😂😂 Room absolutely stank of smoke, and as non smokers this was horrible. Our blinds didn’t work, our tv didn’t work, our aircon didn’t work and neither did our fridge. No balcony whatever, the pool was absolutely tiny. Place needs a re-dating, very old school unfortunately

Val F.

A wonderful resort. Kind and welcoming reception staff, and restaurant staff that went the extra mile to accommodate our needs (shout out to Carlos!) The food was lovely, the swimming pools never overcrowded, and the big highlight was the immense garden. Dotted with plants, flowers, little streams of water, and even a pet chicken! The location is sublime - on a cliff with a stunning view of the surrounding landscape. The only slight disappointment were the rooms. Tired and worn out, with truly uncomfortable mattresses. Having said that, I would definitely go back. I can afford some bad sleep on holiday ha!

Dorit Talpaz

A Vibrant and Relaxing Stay at Precise Resort Hotel, Tenerife My stay at the Precise Resort Hotel in Tenerife was a memorable experience, filled with warmth, relaxation, and stunning views. Exceptional Staff: The highlight of my visit was the incredible staff. Their warm and happy demeanor brought so much life to every interaction. They have a unique ability to make each encounter fun and memorable, ensuring guests feel truly cared for. Stunning Ocean View: The view from my room was nothing short of breathtaking. Overlooking the vast ocean, I could hear the soothing sound of waves from my balcony, creating an atmosphere of pure relaxation. It was the perfect setting to unwind and soak in the natural beauty of Tenerife. Dining & Pool: The food was fulfilling and enjoyable, with every meal leaving me satisfied. The pool area was also enjoyable, offering a nice spot to relax and cool off during the warm days. A Wonderful Escape: Precise Resort Hotel is an excellent choice for those seeking a lively, relaxing getaway in Tenerife. While the facilities are not overly luxurious, the vibrant atmosphere, outstanding staff, and breathtaking views more than make up for it. I’d highly recommend this resort for anyone looking to enjoy the charm of Tenerife with a touch of fun and relaxation.

Geert van Woerden

Very nice park and heated swimming pool, pool bar has a nice atmosphere and breakfast buffet was good. The rooms were a bit outdated, balcony slightly unsafe for our kids and uncomfortable because of strong wind, mattrasses bit too old. But we had a very nice stay and generally good value for money

Luana Thomsen Luciano

Very luxurious experience. Perfectly fine for a week or two week’s stay. A lot of activities available, and very nice heated pool outside. There is a van that drives to and from a nearby mall. It is very punctual on arrival to the hotel, but we have found that it leaves the mall around 3 minutes before the scheduled time, so be careful with that. The shower in one of our bathrooms was broken and could not support the shower head, and also leaked. Other one worked fine. The elevators were confusing to figure out snd simply wouldnt work for some people. Overall pleasant experience. Recommend, but eat out instead of getting the buffets if you plan on staying for a long time.

Petra Ross

Big disappointment - no way that this is 4*hotel We took the renovated room and were really disapponited by how dirty it was. There was literally something brown on the ‘new sheets’. Disgusting! The tiles were looking old, the shower not properly cleaned .. The breakfast was without taste, very basic stuff. Only the omelette and pancakes were fine. The rooms have single windows so you can clearly hear the cars whole night… The acoustics of the bar could be better. Not worth the money we paid. To end on the positive note: The heated pool and the views towards the ocean are impressive. The locatiin is very convenient.

P Gallagher

Had a great stay. Rooms are clean with a great little kitchenette. Beautiful ocean views. Large pools with a restaurant right on site. Located near plenty of shopping, restaurants and bars and grocery stores.

Colin Lewis

We've been going to the restaurant here for many years, good quality food wonderful staff very friendly would recommend be back next year well done.

Shania

Was originally a bit nervous having booked this hotel seeing some of the reviews, but after staying for 8 days I can confirm this hotel is brilliant. Amazing views and location, peaceful and very clean. Only faults I can give are that the air con isn’t that good but not unbearable and that the decor is a little old school. Loved our time here and loved this hotel. Coming from someone who is very picky with where they stay this took me by surprise in a great way! Would recommend. Sea view room sunsets were beautiful.

Norbert Szak

First of all it is not a 4 star hotel!! Outdated, run down place. Reception staff layed back, not very helpful. Rooms are in terrible condition, need a re-vamp for sure. Full of cockroaches, when you mention this at the reception they just shruggle their shoulders. Bad attitude! Not cheap so expected something else! Never again! Oh and the noise...there is a bar called sloop or slop not sure but on Sundays play live music which is terrible and very noisy when mentioned this to reception staff (again) they said: well this is Tenerife they are allowed to do that! What? Seriously??? Worst hotel ever!! Avoid!!

dibleyfm1

We stayed in a private apartment which was situated on floor 3, perfect room with good fresh decoration kept to a high standard and is equipped with everything you can think of including books to read/ towels even a shopping trolley to stock up from the local shop . Elevator available all week .Club Atlantis as with many on the island is on a hill however,it is only 5 mins from everything you need for a great holiday. Reception staff are very pleasant and helpful.Everywhere is clean and tidy . Issues : air con is switched off by the hotel in autumn so even though there is currently a mini heatwave no aircon was available . There is a slight issue with sunbeds. You cannot reserve them which you would think was great and the pool attendant unlocks the beds stacks at 10am . but you will have to que to get one and they do que early also from 9am you can see people placing towels on the ground where they intend to place the beds and they all set up the beds and go back off to breakfast or about their day so still you can end up without a sunbed even though they are empty most of the day . There is a pool bar /Cafe. Food looks good but it can get busy and with only 1 cooking and 1 serving I did notice long wait times when busy . The area is perfect with bars and restraunts a plenty . Make sure you try the slow boat Chinese/Las Olas/ sun inn/ deli delights

wear 150bpm

Fantastic food, comfortable stay – but some areas need updating The buffet was absolutely fantastic – delicious food with plenty of options for gluten-free, lactose-free, vegan, and vegetarian diets. The variety and quality of the meals were truly impressive! The room was very quiet with a stunning view, and the bed was incredibly comfortable – we slept really well. However, the room itself felt a bit old and worn, as did the reception area and lobby. The design in the dining area also felt a bit cheap, and it’s a shame there was no kettle provided in the room. Overall, a very pleasant stay, especially thanks to the amazing food and peaceful atmosphere, but the hotel could definitely benefit from some renovation.

Jim Hicks

Really lovely hotel, nicely positioned near the small town of Puerto de la Cruz. Lovely restaurant and we were really impressed with the variety of meals, both at breakfast and dinner. Rooms very comfortable, but we missed not having the tea/coffee available, we had a kettle and cups only, however no big deal buying tea bags and milk round the corner. 😊😊 Nice pool and ample loungers even when the hotel was full.

Dave x

The hotel may give the impression of being 4 star from the outside, it is nowhere near that standard, perhaps 2 star at best. The building is shabby and in need of refurbishing. In addition, while the reception desk staff are very pleasant, helpful and knowledgeable, those running the restaurant need to be sorted out. The hot food is only ever lukewarm, one morning the sausages were raw. The food is nothing special, the only good thing about it is the all you can eat buffet, provided you warm it up in the microwave oven. At evening meal time there is no water, coffee or fruit juice provided, yet you can have vodka for free with your breakfast! Staff clearing plates made a lot of noise banging plates and cutlery, when asked “would you like us to leave”? One said yes -That was 45 minutes before the end of breakfast! Those staying in most rooms are charged extra for the use of the safe, even in our premium room the tea, coffee and milk is not replaced by room service. There are three lifts, one had a service sticker from last July, but several indicator lights do not work. One lift stops 2 inches short of the floor creating a trip hazard. In many places the floor tiles are lifting. It is not a trip hazard, but just shows the lack of attention that the whole place needs. The location is the only good thing about the hotel.

Simone Adlen

Right on the water front. Mostly we had a great time. Food a bit hit and miss but that was only me. Great selection at breakfast and tea. Just a lot of Peppers (no!!!) Rooms nice size if u have s ea view it's amazing. Entertainment on day and night. Small pool bar. Friendly staff around. Cleaners receptionist bar staff . Could do with a lick of paint snd repair of some floor tiles. Lifts get busy at breakfast and tea. Good disability access and reserved dining and sunbeds.

Tracy

My husband & I stayed here for a weeks holiday recently, the hotel is in a great location however the room we had was not so great. No balcony to be able to dry our wet towels after using the pool & no tea/coffee making facilities unless you provided your own! This clearly is NOT a 4* hotel...maybe back in the 80's but not today! Unfortunately we will not be returning!!

Brian Kreulen

We stayed here in April 2025, two adults with one 7-yr old. The good: -The food is delicious with lots of different dishes to chose from. Even if you come close to closing, there's still plenty available. -The staff are very friendly -The pools are very good, we never had to search for a spot to put our towels. -They have random activities throughout the day at the pool, which is great for the kids The bad: -The restaurant is very, very noisy. No matter where you sit, you can't hear yourself think and conversation was difficult. At one point I had to leave for a minute because the constant clanking of plates being cleaned was giving me a headache. -The bar is not at all welcoming. It's too bright and suffers from the same noise-level as the restaurant. They usually only have server on duty, so there's a long line at the end of the day. They do compensate by giving extra-large glasses, but this leads to waste if you didn't want that much. -The evening entertainment area is off-site and is too impersonal. The shows are hit and miss and we would have preferred to have some dancing sometimes instead of shows. This is a personal preference, of course. There's also a children's play area just behind the stage, which is a good idea. -You have to pay for the in-room safe. I feel this is a service that should be offered as part of the room. This is already the case in most other hotels. Conclusion: The negatives far outweigh the positives and it wasn't a pleasure staying here. We won't be coming back here for our next visit to Tenerife.

Victoria Jade

Couldn't be any happier with out stay! We came for 4 nights with my parents and daughter. The food was amazing along with the snack bar and all inclusive drinks. It was my daughters birthday which all staff at the hotel made sure she had an amazing day, cake delivered to our room and birthday card. This made her extra happy! We have never stayed at a hotel and walked away this happy, we will be coming back within 6 months. Everything was clean and well maintained. Janette and Alex were amazing, best staff there is for any hotel. All around amazing holiday, can't wait to go back.

Emma R

Me & my son stayed here for 5 nights in February, it was our 1st time in Tenerife, I loved the hotel! It's a large complex & it took us a few minutes to find our building after arriving later then expected due to flight delays but I was pleasantly surprised when we located it. The rooms are spacious & is just like a self catering apartment. One of the main reasons I chose this hotel was it had good reviews for vegetarian food, a lot of the times on holiday there's a lack of options or cross contamination with meat/fish. The options here were great! All salad options were fantastic and kept away from meat & fish The hotel has a mini supermarket a couple of shops down which stocks most things you'd need, all the things we did. Staff were really helpful & approachable Pool area was kept very clean The pool was too cold to use for me and my teenage son in February but a lot of younger children were jumping in no problem. It really was like ice though, but refreshing to quickly dip in in the heat. We'd definitely go back & would recommend

R Kayleigh

We traveled to Tenerife at the end of February 2025 and stayed at a hotel a 30-minute drive from the airport. Free parking outside the hotel if you can find a spot. The location was quiet, yet close to pubs and restaurants. The staff, were welcoming and attentive even surprising us with a birthday celebration for my partner! The hotel featured three pools, including a kids’ area, though the water was cold. I saw staff checking water quality and temp throughout the days. We noticed some unpleasant smell in the restaurant but overall the grounds were clean. Our spacious room had a sea view (block B) but the bed and pillows were uncomfortable. We opted for all-inclusive from Half bored, at check-in for €25 per adult and €12.50 for our little one each night. long waits for omelettes and mediocre food but we never went hungry. More coffee machines are needed, lines could get long, and we always managed to find a seat - again keep in mind the time we visited. The kids' club had lots of games and activities but lacked supervision. We enjoyed the kids’ disco, but the adult evening entertainment we went to once (Soul night) just wasn't giving! Despite some downsides, we had a good time and feel the value fit the price. we'd stay again.

martin fox

We had a great time here with our 2 year old. The hotel staff were fantastic and attentive when needed. We stayed all inclusive and found the food choice and quality as good as any other all inclusive we have been too. The pools were a little cold but we found the top pool the warmest one of the three. The children’s disco was great but started a little bit late for our 2 year so she had to miss a couple because of being too tired and grumpy :). The room had plenty of space and were kept clean and tidy.

Lydia Bates

This hotel was lovely, amazing location lots of places near by to eat and drink. Right by a bus stop so easy for travel and 2 supermarkets opposite. The staff were very friendly and helpful and the beds were very comfy, room was spacious and clean. Lovely outdoor swimming pool with lots of sun loungers and a roof top terrace to sun bath too! Would definitely recommend and stay here again!

Debbie Greig

Would love to leave a positive review but with just 3 days till our holiday they cancelled our booking and moved us to another hotel. We had specifically booked the California as we have stayed there before and it is a quiet adults only hotel but we have been moved to a large family hotel. Trying to contact anyone or get a truthful reply as to why this was done was near on impossible. When I finally got a reply it was differing stories from staff in reservations and and staff at the hotel. Being a member of their "Happiness" loyalty scheme obvioulsy means nothing, but I should have known better as the company did the same thing two years ago and we gave them the benefit of the doubt then. Nice hotel if you can actually get to stay there.

Jane Eyre

The apartment was small but certainly adequate for a week's stay, modern and clean. No noise at night which was a bonus to say how central it was, very pleased

Darren Ashley Holbrook

Fair price clean. Has a pool with plenty of sunbeds and lovely staff. Surrounding noise acceptable but maybe a little much for the older quieter people .

Cams Defoe

We came back from a day trip to our room. The electricity was out, when we went down to reception to ask about this. They went yes we know. They failed to inform us. They moved us to a new room, it’s got no lift, doesn’t have a pool side view like we paid for and the doors don’t lock. They advised to use the wooden stick infront of door and this would act as a lock. Absolute joke. The staff are disrespectful, dismissive and no help. We had to go to the sister hotel to speak to a manager. When we got there they advised the manager had finished at 5. Then they took that statement back and said he was in a meeting and can’t do anything today but could maybe visit us tomorrow. We are two young girls who don’t feel safe. The doors to our room don’t lock. That’s a safety concern but they don’t care. Do not book this hotel.

Matthew Orton

We had a lovely stay at the GF Isabel, we stayed 7 nights, 2 adults and our 3 year old twins. It is kept really clean, the room was tidied, beds made every morning, all the pool areas are well kempt, and are really nice areas to play with the kids and have some time to relax. Breakfast and dinner were very nice, plenty of different food, all very tasty. The 8pm mini disco was great for the kids really interactive and a good chance for them to have a dance! The added bonus was the kids club which was free to sign up to and use, it was lovely getting some time to relax while the kids played and were supervised. A mention to Alvin who worked at dinner time he was always great with our twins, thanks. Also to the Scottish lady(sorry we didn't get your name) who worked in the kids club and did the mini disco, KouKou move! She was excellent!! Many Thanks for our stay GF Isabel, we will definitely be coming for another stay if we come to Tenerife again!

Samara Downs

Great spacious two bed villa and lovely overall architectural design for the resort which made the place feel spacious, overlooked by the fabulous volcanic foothills behind. Kids amenities are wonderful as are the Mini club staff- Adele, Alejandro and the two Marios made every effort to give our 3 yr old the best time and were fabulous- she still talks about them now! The all inclusive food package was buffet style with all that this entails and wasn't our favourite aspect of the holiday, but everything else was great.

Karen Mason

This is a large hotel with a range of accommodation options. We had a one bedroom bungalow which was spacious. The beds were comfortable, everything was spotless and the housekeeping staff arrive every day to see if you want anything. The WiFi is great and consistently accessible. It's a hotel for families and couples so no exuberant late night activity, which is great. The pool is the largest we've ever had in a hotel and immaculate: the only downside is it opens at 10.00. We prefer to swim first thing so a 9.00 am opening would be preferable. It was sad to see people changing their pool towels so often: it can't be good for the planet. There must be a better system. We can't comment on the food as we self-catered. Bar prices were reasonable for a 4 star hotel. We've already booked for next year, so highly recommended.

Gareth Fowler

We stayed at GF Isabel for 10 nights, the hotel itself is absolutely gorgeous, it’s like a mini village and staff are available to help you locate your apartment. The hotel itself was clean and spotless. The room itself was clean, good balcony size (room 136 doesn’t get sun on the balcony), the only problem with our room was the mattress, it was hard, uncomfortable and had springs that dig into our sides (I eventually added the sofa cushions on top of my mattress to sleep), this is the reason the the room dropped to 4 star, all amenities were great within the kitchen as well. There is a small shop in the hotel that sells all sorts including snacks and pot noodles etc.. The reception and house keeping staff are amazing, nothing is too much of an ask and they are friendly.. Most of the bar staff are lovely, we had 1 at the pool bar at the back of the hotel who was trying to charge us for items that were all inclusive including coffee, tea and local rum, when explaining we were all inclusive we were told we still had to pay for the items. I don’t think that I would book the all inclusive gain, as adults there wasn’t much on the list, there is only 2 cocktails that are for all inclusive. There is 3 pools, 1 is solely for children with slides etc, they have a good amount of sun loungers and never witnessed any queuing or chaos to get one either, there was always plenty available, unfortunately the adult only jacuzzi was closed for refurbishment, this was a main reason we booked the hotel, but these things happen.. I would recommend this hotel, it’s great for kids, there is kids club, the kids pool and evening entertainment is good for them also.. I will book here again and would recommend it too as we really enjoyed our stay even with the minor issues that arose.. There are 4 resident cats which are lovely, the main star is Dave (Black & White) they are friendly and don’t event seem bothered when guests and staff are walking around, they have there own we home which always has food and water too..

Susie Cory

We really enjoyed our stay here. March 2025. The food is wonderful. So much choice at breakfast and Dinner. The staff are very friendly. I took part in a dance session. Both Adele and Alejandro were brilliant in teaching the dances. They were very accommodating. Very friendly too. They are brilliant entertainers. Adele was thinking of introducing Line dancing. I think that the men would join in that type of dancing too. A big thank you to the entertainment team. Thank you everyone one at the Isobel hotel for making our holiday a pleasant one.

Abie Fox

The most amazing stay at the regency country club! After reading some of the reviews we were slightly apprehensive however we had the most perfect stay. We were greeted with a warm welcome at reception and offered a cold drink which was really nice. The lady on reception explained everything we needed to know for our stay and was even kind enough to give me sun cream after seeing I had already burnt! This was a really lovely touch. The entrance to the hotel is beautiful and the bus stop is a short walk down the hill which we found helpful there is also a courtesy bus from hotel reception to Los cristianos which we also used it runs in the morning and early evening. The decor is beautiful and has a lovely charm to it. We booked a standard apartment and it was beautiful. Absolutely spotless and included everything we could need for our stay we had extra pillows and optional quilt for if it's a bit chilly the bed was the comfiest we've slept in. The hotel it's self is lovely and clean and so peaceful and quiet. We had breakfast on one occasion and there was plenty of choice and very good for a buffet breakfast. We also decided to enjoy a meal in the restaurant and the food was excellent as well as amazing friendly service from the waitress and waiter. If your looking for a relaxing break in a peaceful beautiful hotel I would definitely recommend the hotel regency country club. We can't wait to come back and thank all of the staff at the hotel for making our stay so lovely!

H H

This is truly an excellent hotel, offering incredible value for money. The rooms are spacious, well-maintained, and provide a high level of comfort. The pool is absolutely stunning, especially at sunset, creating a magical and relaxing atmosphere. The hotel exudes a sense of luxury and attention to detail, making every moment of your stay enjoyable. I thoroughly enjoyed my time here and would highly recommend it to anyone looking for a memorable and worthwhile experience. PS : There's a minigolf

layla

This hotel is absolutely gorgeous. We really enjoyed our stay as the hotel also had lots of facilities to use. The staff are also lovely everyone i spoke to was very helpful. The downsides would be the location as it’s a bit away from the town. They do offer a free shuttle bus that leaves for 10:30 but we did experience not being able to get on because it only seats about 10 (so get there early). In this case it’s either a €10 taxi or the bus round the corner. The bed are a little solid too but nothing really uncomfortable.

Arno Li

The first impression of the room was really nice and spacious, especially the balcony. I have to mention, however, that the bedroom has an almost unbearable smell, which is from the wallpaper. We had to leave the door 24/7 open to let the smell of chemical out. That's a major disappointment here. Otherwise, the staff is always there to help and the pool is really nice. You do need a car ( or taxi) to get anywhere from here.

Laura

The pool is amazing and is the main reason to pick this hotel. We spent many hours relaxing among the tropical trees. However, the rooms are extremely dated and the bathrooms are horrible with dents in the ceramic, rust on the metal faucet, pipes leaking and generally speaking nowhere to put your things. We booked a "renovated room" and therefore expected something from this century. Instead, all the furniture inside were heavy and dark and half broken or badly designed. The hotel is very big, sort of like a village, so you have rooms which are a good 5 minutes walk from the pool or the parking. The paths interconnecting the different parts of the hotel seem to have been designed by a crazy architect, and you easily get lost. Also, there's a horrible unfinished cement building on the right looking out, which totally spoiled the view. Price/quality leaves much to be improved. We definitely overpaid!

Aga Zi

A Disappointing Experience at a So-Called "4-Star" Hotel We recently stayed at this hotel, and our experience left much to be desired. First of all, the pictures online were completely misleading—they failed to represent the actual state of the property. Upon arrival, it was clear this was far from the standard We expected. For a 4-star hotel, We were shocked to find that the room lacked basic amenities such as a kettle, water, or tea. These had to be paid for daily, which is simply unacceptable at this price point. Even though the hotel eventually provided a kettle (just kettle) after We complained about the state of the accommodation, it did nothing to improve our overall impression. The condition of the room was appalling—there were holes in the walls, a worn-out floor, furniture that looked like it was salvaged from a dumpster, and moldy curtains. While the hotel boasted a wide variety of meals, the food often seemed old, particularly the fruits. After two days, I suffered from severe food poisoning, likely from the chicken I had for dinner. This ruined two days of our vacation, confining me to my room. Following that, I avoided the kitchen entirely, surviving on bread rolls for breakfast and eating at other restaurants for the rest of my stay. To make matters worse, pigeons were freely flying around the dining area, leaving droppings behind—a shocking sight in any establishment, let alone a 4-star hotel. The parking costs were outrageous, although I was relieved to find free parking near the beach. The hotel also advertised a pool with a jacuzzi and streams, but entry cost €18 per hour as apparently it wasn't a pool but "SPA". The only free access was to the outdoor pool. In short, this hotel is absolutely not worth the cost and certainly doesn't deserve its 4-star rating. The food poisoning, in particular, ruined my vacation entirely. The only redeeming factors was the view and the staff, who genuinely tried their best and were very accommodating. Unfortunately, their efforts couldn't make up for the numerous shortcomings of the hotel.

Matt Jones

Superb location with excellent amenities for all. Sensible and calm environment with great multi cultural atmosphere. Half board worth it as food variety and quality excellent and superb breakfast. Look no further. Sea view room upgrade worth the funds. North facing so in the shade and excellent views, with great temperatures. Great Turkish spa and facilities in the glass roof top - you do pay extra but worth it. Consider booking directly to earn loyalty points. Rooms well equipped and excellent balconies. The hotel probably would benefit from soft water treatment to aid lime scale, which is common for hard water. We will be back to stay at this hotel again. Great!

darren davison

Great location, right on the beach front. 2 or 3 minute walk to the main bars restaurants and shops. We upgraded to a sea view room for 25 euros per night, fantastic views of the ocean. The room however is a little tired, needs refreshing and modernising. Also missing some basics, no tea/coffee making facilities (additional charge) no additional bedding , no mini fridge, I might be wrong in thinking that these should be included at a 4 star hotel? Very clean throughout with room cleaned daily. We paid an extra £20 (whole stay) to add evening meal which was buffet style. Not the best choice on offer and most of the cooked food was almost cold. The local restaurants are the place to be. Breakfast however was very good with a great choice including fresh omelette, fried egg and pancakes. I would stay here again but wouldn't bother with the evening meal

Elaine Gregory

Lovely hotel, nice rooms, fantastic location next to the beach. Buffet breakfast and evening meal, food ok. Free towels for sunbeds. Pool bar but it was closed on our hottest day so that was disappointing, but I would recommend this.

Nver Abgaryan

Good hotel with a fantastic view, very good location, and polite staff. The other good part is the very tasty breakfast. The only downside I can mention is the small and not free parking, as well as the quality of the elevators—sometimes I spent more than 10 minutes waiting for one.

simon chang

Great location with nice view of cliffs. The room is big, also has stunning sea view. The staffs are friendly and work efficiently. The bars offer drinks and eating with reasonable price over my expectation. Good quality food in restaurant and tasty. Need to improve things: The dishes in restaurant are not properly clean. The beds in swim pool area are always occupied. When we went to swim, there was no place to put clothes and towel. I would like to come back.

Debbie Christie

Absolutely gorgeous hotel. Our second visit and soon to be booking our third. Gorgeous location with views to die for! Not the place to come if you want the typical Tenerife party vibe which we didn't! Stunning little resort everything in walking distance although the walk up from the Marina is hilly for the less mobile. Pool is glorious, we could always get a sunbed. Food in hotel is gorgeous, drinks are great quality, staff are lovely and the rooms are spacious, bright and spotless! The housekeeping staff are lovely and do an immaculate job of cleaning your room which is lovely to come back to after a day in the sun Yes there are bits that need updating such as the hotel toilets, paintwork is not great in places but in my view nothing that could affect your overall holiday experience ! After 40 years of travelling abroad it is in my top 3! Beautiful ........an all time favourite !

Dawn Fish

Love this place. This is our 2nd time here. I would just watch the time of year that you visit. Our 2nd visit was at the start of the village carnival, and on Friday and Saturday, the live bands went on till near 5 in the morning, and they are very loud. So just check before booking. The carnival has nothing to do with the hotel. It would just be better if Tui warned people looking for a relaxing chilled holiday. The hotel and staff are amazing.

David Hill

Amazing location with views straight out to sea. Public areas and rooms are a little dated and a few minor maintenance issues, but the view from the room balcony more than makes up for it. The pool is superb. Food in the restaurant is lovely, but they could just do with dimming the lights to make it less like a canteen. Could do with a better bar area. Come on Tui, spend a bit of money and this hotel could be great Will definitely return.

Dave Simmers

The hotel has tremendously hard working, happy friendly staff. There is such a wide variety of good quality food on offer at both breakfast and evening meal. I really enjoyed the daily entertainment laid on. 2 quizzes a day (I couldn't believe my luck) plus so many more. The hotel and pool are situated in a quiet area with great views of the ocean and the stunning cliffs. Close by are handy convenience stores dotted around the church square. I'm hoping to return to TUI BLUE at Los Gigantes next autumn.

Jude Morton

We had a great experience at the MYND Adeje. We found all the staff to be extremely helpful and polite, and we were made to feel very welcome. The rooms are clean, modern and well appointed. All the public areas are spotless. We selected the flexible dining option which worked very well and meant that we could use our daily credit as we wished, and ate outside of the hotel on one evening. Breakfasts are excellent, with plenty of fresh fruit and hot and cold options. The dinner menu is varied and imaginative, but if I had one criticism it would be that some main courses should come with more vegetables/salad as standard. We enjoyed the holiday so much that we have already booked a return visit next January!

Karen Casey

The hotel is in a village which has a few restaurants, pharmacy, two supermarkets and souvenir shops. The hotel is a nice looking hotel very modern, two swimming pools, one little one on the roof terrace which is an infinity pool but needs the glass cleaning. The food is good, the drinks are good and well worth the price. The staff are brilliant, welcoming and fun 🤩. You can opt for extra credit for your half board if you don’t have your room cleaned everyday, which adds a meal and drinks. You can pick up a taxi or bus to go into Costa Adeje or Las Americas or Los Cristianos, which have yellow sand from the Sahara on the beaches. The hotel has an Avis point the book a hire car but we use Pouls car hire which was cheaper, had no fuss. It was a good holiday. 😊

Ricardo Oliveira

Absolutely wonderful stay at Mynd Hotel. Warm welcome on arrival with welcome drink of any kind. Love their environmental ethos and if you forgo room cleaning (completely optional) you get credit to spend on food and drink. Rooms were very spacious and super clean, we had a lovely view of the pool. Lobby area very nice with a bar. Pool was fabulous, bar that served good cocktails and food. Felt very relaxed the whole time. Breakfast was lovely, food very fresh, the same buffet options everyday which suited us fine. Be aware that there are no tea or coffee making facilities in the rooms due to their environmental ethos. The hotel is not in the main area of Costa Adeje which suited us fine but with a few minutes walk there is at least 15 restaurants. Little further down you have a small beach. Check out was easy. Overall a brilliant stay and would recommend it to anyone.

Julie Harrison

This is our 4th stay at the hotel and each time we have encountered wonderful staff, a clean and comfortable environment and a sound ethos. My husband has some respiratory issues and the staff always try to accommodate our needs with regard to the room. This is such a compassionate approach and deeply valued by my husband and I. We have also stayed at the Mynd Yaiza in Lanzarote, an equally beautiful place to stay. We only had a short stay this time but will be returning in November for 11 nights. Thank you for always making our holiday memorable.

John Dale Beckley

I absolutely love the philosophy behind MYND Hotel. From the stunning swimming pool to the beautifully designed rooms, the fantastic restaurant, and the welcoming reception team—everything was amazing. In fact, all the staff were truly outstanding. I also really appreciate their commitment to sustainability, not just for the hotel itself but for their guests and the wider community. And the gym—what a highlight! This stay has felt like the perfect fitness holiday. Big shout-out to MYND Hotel for redefining the holiday experience. I love it!

Skye

I have stayed at the Reveron plaza for over 20 years. However since the recent renovation they have cut back on a few small details. The toilet paper is very thin and cheap considering this is a 4 star hotel. The breakfast is still lovely however they have changed the size of the sausages, from the large ones to now a cocktail sausage which tastes horrible. Also, they no longer do the happy hour and there were no menus for the drinks they were serving by the pool. The pool was meant to be heated but once we arrived the pool was freezing cold and you weren’t able to swim, we asked multiple times when this would be fixed and we got different answers each time, the pool was never fixed and we weren’t able to go in the pool all holiday. The air conditioning didn’t work, which would be a problem during the summer. The reveron always used to be spotless however during our stay we found a lot of dust around the room. Since we came mid renovation there was no bar, and we were unable to get drinks from the hotel during the evening. But overall the location is perfect and the staff are still friendly and welcoming. Hopefully they rectify it for the foreseeable future.

Luke S

A real disappointment. I was so excited to be staying here after growing up locally and seeing the recent renovations. Unfortunately it’s not quite what it’s trying to be. The rooms do not look like the CGI images on the website, they are only half-refurbished with old furniture remaining. Parts of the hotel are still being worked on too and are quite messy. We also paid for a ‘partial sea view room’ but there was no sea to be seen at all, only neighbouring roadworks. Photos attached which are much more realistic to the experience. We were met with complete refusal from the receptionist to even try and find us a nicer room however polite I tried to be. The worst part was the room smelt of raw sewage and was told they’d look into it. Looking at previous reviews now, it seems they knew about this long before our arrival but still have done nothing about it. With a heavy heart I have to say I would avoid this hotel as there are plenty better places to stay in Los Cristianos.

Lowri Davies

Lovely hotel with clean and spacious rooms with a balcony, nice rooftop pool area and decent breakfast. A drink was offered on arrival which was a nice touch. There was extensive renovation works going on on the second floor which we were surprised to see whilst walking up and down the stairs, perhaps it would have been good to mention this on arrival. Also, when we asked how the aircon works we were told it didn’t work. Our room was 27 degrees at one point and although we were given one fan for the room, it was uncomfortable to sleep in the heat every night. It would have been best to know about the broken air con ahead of our arrival.

Daniel Schmitz

Great located. Rooms a bit old and shampoo in hotel room shower wasn't filled up + soap in common men toilet close to pool area. Breakfast decent . Unfortunately our WiFi in hotel room worked quite poorly.

William Craggs

Had a bit of a modernisation. Still love it. Rooms are a bit more up to date. Reception changed quite a bit. This is our first night so unsure of breakfast ( which was alwayss excellent).

Jade Whyman

Absolutely fantastic stay! Great range of food and drinks. Snacks that you can order to your table, including pizza. This served us really well with having a toddler. Exceptionally clean and tidy. Rooms were really big apartment style, perfect for our family of three. We will be back again next year!

Sudoku Sol

Everything was good but for the price we paid it doesn't seem a lot. Very quiet and safe area. Small lobby that nobody really hangs out there. The apartment was clean, domestic staff doing a really good job. Breakfast was similar every day and just ok. Dinner was better but depends on the day. Lovely desserts though. 2 pools with plenty of sunbeds, table tennis, jacuzzi and playroom and sand play for kids. The Jacuzzi and swimming pools are closed at 17:000. For sauna, squash or tennis I believe it was paid extra. I would recommend it for families more than couples.

Mi Midi

We enjoyed our stay very much. If you look for spacious suites with a kitchen as a family or a couple and care about cleanness this can be a very good choice. Well-managed hotel with supportive staff. We initially offered a room which didn’t meet our needs, after asking the reception changed it. The buffet breakfast and dinner were not very generous in term of diversity, yet the food quality was fine for most of the items. The very cool and kind entertainment team made our stay a memorable one :)

Chaat Man

Just spent a week here and can't really fault anything. The apartments are large, modern, and clean. With a large balcony, large bathroom, good shower, and well equipped kitchen, we didn't want for anything. Outside the pool areas are clean and well maintained. And the food is pretty good as well. Staff are friendly and helpful if you have an enquiry. We wanted to try a fish restaurant one evening but hadn't booked. So we asked the staff at reception if they could make an enquiry on our behalf and managed to book us a table that evening. For a 4* star hotel, this is one of the best I've stayed in. My o ly niggle was I couldn't get the aircon below 18c. If you're staying here in high season, that wouldn't be good enough. Wi-fi is brilliant!

Andrew Wright (AW)

The hotel is clean, welcoming, and all of the staff are so kind and helpful. The pool and facilities are good but not great. In need of some maintenance and a bit of a tidy up in places. Rooms don’t have lifts so if you have young children be prepared to carry them or the buggy up stairs. Parking can be an issue right outside but there is plenty locally. The local ‘village’ has little to offer but enough to get you by. Car hire is a must to get out and about. We had a good time. Not sure we would come again other than for a great restaurant down the road. La Parma. Fantastic

Barbara Dempsey

If Carlsberg did hotels . . . Excellent in every respect. The staff throughout the complex were so friendly and helpful, (special mention to Julia in the Spa and all the reception staff especially Carmel/Carmen and a very tall gentleman who spent the holiday writing directions for me on maps!) The food was delicious, fresh and varied, and for those, like my husband who likes his mouth burnt off, there are microwaves. We didn’t book the speciality restaurants because we were only staying for a short time and they were booked, but we could have if there had been a free slot, for €15 per head, which is still incredible value. (They are free in the inclusive package if you are staying for at least a week). Everywhere, inside and out, was scrupulously clean and the cleaning staff were very courteous and friendly. We had access to a lovely quiet lounge where there were nibbles, drinks, tea, coffee, and a lovely calm atmosphere, which we really appreciated. I’ve no idea why we qualified for this treat, but we appreciated it! An absolute gem of a find, and hopefully we’ll return soon. We frequently stay in Tenerife and have never had a bad experience but this hotel was a definite 5* and ten minutes from the airport.

Andrew Marjoram

Exceptionally clean room. The rooms had everything I needed. I didn't notice the fridge until I left though. The easy to pull out drying rails on the balcony were a nice thought too. The rooms were cleaned to a very high standard every day and tea & coffee topped up. The nice touch of two free bottles of water were appreciated. There was also cold water available from dispensers around the hotel. All the staff I came across were so friendly & efficient. I was all-inclusive and the food was amazing with a very wide choice with daily changes to the menus. I saw a lot of negative reviews about food not being hot enough, which is just not true. And anyway, I saw at least one easily accessible microwave to heat to required liking if necessary. The facilities were superb. I used the indoor pool every day. There was always available sun beds and outside pools were lovely. I would thoroughly recommend this hotel and hope to come back again one day.

Kevin Weir

Very clean room, cleaned every day. The hotel is clean and well kept. More than enough sun beds to go around. There’s enough choice of food, so you can find something for everyone, tea, coffee, snacks and drinks available all day. We were there for 11 days and enjoyed our stay, we spent a lot of it at the adult pool, as we went without kids. It was quieter, for us.

Lesley Dickson

Lovely hotel, staff extremely helpful & nothing was too much trouble. Went all inclusive and the food was great. Hotel is very clean. Would definitely stay at this hotel again. The only thing lacking was the entertainment, it wasn't great, maybe because we went slightly out of season I'm not sure. The weather wasn't the best, but who can control the weather, other than that we had a lovely relaxed holiday.

Horatiu B

Wonderful hotel - spotlessly clean all around including the he room, bathrooms, pool area. Good size bedroom for 2 adults and one child. Cleaned every day and fresh towels. Food was excellent, always something you will like. Pools are fantastic. The entertainment team - excelent! Good job guys and thank you for keeping up busy with different activities all day long. Overall a lovely holiday, well organized, friendly staff. Thank you everyone!

Mick Kearney

Overall a brilliant stay in this hotel. We were in room 616. Very clean and modern. The breakfast was as good as you can get from a hotel, fresh made omelette and eggs. Nothing special but sets you up for the day. The only problem I had was the lifts. Only 3 lifts for a hotel this size doesn't seem enough. Being on the top floor made the wait sometimes quite long. I'd happily come back though.

D E Motors

Fantastic location,we had a room at the end of the corridor,room 541 the balcony was huge! Great view of las Americas overlooking the mini golf. Breakfast was the usual options but actually nice for once. The room was great and the beds were comfy with 2 rooms. This was our first stay here and we definitely be back. Can’t comment on evening meal or entertainment as we went out in the evenings.

Gary Raffo

Absolutely fantastic hotel.. The staff. The food all brilliant. It was the Mrs birthday. They upgraded our room and decorated bedroom whilst we was out then brought her a bottle of bubbley. Never been so spoilt

Rob Driessen

Amazing Stay at Best Tenerife! Our stay at Best Tenerife was absolutely fantastic! From the moment we arrived, we felt so welcome. The reception staff were incredibly helpful and always ready to assist with anything we needed. A special shoutout to the animation team—they were simply amazing! Every single member was full of energy and enthusiasm, making sure both kids and adults had a great time. Our children had the time of their lives, and honestly, this hotel is a paradise for families! The location is perfect—everything is close by, making it easy to explore and enjoy the surroundings. In short: an unforgettable experience! We are already looking forward to coming back next year. Highly recommended!

Marius Cashub Pieniazek

Everything was perfect. Great food, lots of choices for everyone and the Christmas dinner was to die for! The kids club was so helpful and our son loved it. Everybody was so kind and you really had a feeling that they care for their guests. We went for the all inclusive option and we never complained. The superior room was huge and spacious with a view at the pool. A special shout out to Eduardo who has made our dining experience another level. Eduardo was always smiling and playful and always on top of the things - a master in his element. Thank you for making our stay even better with your humour and kindness.

Brittany VanBuskirk

Beautiful views and amazing balconies! The rooms are spacious and clean! We paid for an extra night in order to guarantee we had the room early for our baby and when we arrived the room wasn’t ready. I spoke to the staff and they credited my account for the room, due to it not being ready. Wonderful service, truly appreciate their effort.

Philippe

Very nice place, rather “aparthotel” type but well done. The flats are really nice with unbelievable terraces. The food options are really good, the aqua restaurant is high quality. The staff is really nice. Parking is a bit messy, make sure to book your spot before showing up.

Andrew Kinsey

Wonderful hotel, we booked a superior room which was absolutely amazing! Very modern, all embroidered towels and bedding was a really lovely touch. Very comfortable bed, rooms were cleaned every day. Huge balcony with a full sized lounger plus two chairs and a table. The views are outstanding, even more so at night. Excellent transport service to town, very punctual! Breakfast was brilliant, fabulous choice of hot and cold food. Staff were very helpful and courteous......Will definitely book again, would highly recommend, simply the best hotel in chania

Paweł Czajka

"A Perfect Stay Despite the Roadworks" We've just returned from a wonderful week at the Royal Sun Hotel, and honestly, we couldn't be happier! Although there were roadworks on the access road to the hotel, this did not affect our use and enjoyment of the facilities at all. We had an amazing time enjoying the pool, the common areas, and of course, the stunning views from the balcony- Parking at the hotel is limited due to the roadworks, but this wasn't a problem. The staff were extremely kind and arranged a nearby parking spot for us at no extra cost. This attention to detail was much appreciated and made our stay much more convenient. The breakfast was fabulous, with a wide variety of fresh and delicious options, perfect to start the day full of energy. Moreover, the staff was excellent throughout, always attentive and eager to help with a smile. Great facilities, and the views, both from the rooms and the common areas, are outstanding. Definitely a highly recommended experience, and we look forward to coming back soon.

Alexander Werginz

Stayed from 11-18 September 2024 for a week. We haven't been on a real vacation for 15 years for various reasons, so this time was very special for us. Had an unforgettable week at Royal Sun Resort, and Tenerife in general. The view of the ocean and the Los Gigantes cliffs is amazing. The staff is hardworking, extremely friendly, and helpful. Manu stood out by a mile. In the evening, he manages the Imperial Bar, recalling your drink preferences, aiming to please everyone, and always finding time for a pleasant chat. Despite the roadworks, it's far enough away to not cause disturbance and in our case, not audible. The workers are friendly and strive to quickly clear the road for you to pass with the car. Hopefully we will be able to come back next year.

Lisa Mann

Fabulous resort! Rooms were spacious very clean and nice on the eye and easily accessible! Food was by far one of the best for choice we have experienced although towards the end as always with all inclusive you get a bit fed up but cannot complain it was good quality with lots of choice! Entertainment on most nights Elton John tribute was fantastic. The pools especially the kids area was lovely and heated very clean! Always had a sun bed available but we did go in march I would imagine in the main season it would be busy! Staff were always very friendly and accommodating! Would definitely recommend for families we have had a wonderful 10 days it lived up to the 4 star expectations.

Cats Paws Pet Grooming

Absolutely amazing holiday here!! Travelled as 2 adults and 2 children (9month old and 3 year old). We stayed in block A in an ocean view suite. The food was amazing, best all inclusive food I’ve ever had. Veggie and vegan options for all meals. For lunch we always used the nautical snack bar, the paella was lovely. We spent most days round the quiet pool but I love that there were 2 options of pools. Baby pools next to both of them. Hotel was extremely clean everywhere. All staff very friendly. And for the kids they have an outdoor soft play that is covered with shade, we spent lots of time here. They also got new sunbeds and tables while we were there! More than enough for everyone.the hotel is also very eco friendly, washable cups and compostable plates and cutlery for around the pool. plus they give you water bottles and there’s loads of refill water stations around the hotel, including near the rooms. The only downside was the lifeguards kept taking down our parasol if there was a slight breeze- the only parasol allowed up was the lifeguard’s!! Not ideal in scorching heat with two young children who needed shade so we had to go and sit inside :( so the hotel really needs to invest in better parasols. I also wouldn’t use the Foto Event people. The photo staff are lovely but you can get the same quality photos on your phone. I thought they would be properly edited after I chose which ones I wanted (given how expensive they were!) but they were just printed there and then. Also there’s not that much going on in the local area, we ate out a couple times but I preferred the hotel food! But with all that being said, We would definitely come back here! :)

Daniel Gregory

Amazing Holiday - spread out resort, not all crammed together. 3 main pools, 2 x small plunge pools for kids, 1 x pool with medium sized slide + 1 splash park for toddler type age! Plenty of things for kids to do as well as enough buffet a la carte, pool bars to go around! Entertainment at night was good, with always 1 show + a singer on in the sunset bar. Rooms were good size and had our own private balcony, gated off from others, ours was ground floor and was perfect!

Jenkins David

Family Hotel Review I had the pleasure of staying at the Family Hotel for a week, and the experience exceeded all my expectations. From the moment we arrived, we were greeted with a warm smile at the reception. The staff was incredibly attentive, providing detailed explanations of the hotel's services and kindly answering all our questions. They even offered personalized recommendations to help us make the most of our stay. The hotel's atmosphere is perfect for families. The rooms were spacious, comfortable, and impeccably clean, with thoughtful touches for children, such as cribs and toys available upon request. Additionally, the play area and the kids' pool kept our little ones entertained throughout our stay. One of the highlights was the food. The hotel's restaurant offers an excellent variety of dishes, featuring both local and international options. Every meal was a feast for the palate, and there were always healthy alternatives for the kids. The breakfast buffet, in particular, was exceptional: from fresh fruits to homemade bread and hot dishes prepared on the spot. In summary, the Landmar Family Hotel combines impeccable customer service, family-friendly facilities, and an outstanding culinary experience. It’s a place we would happily return to and highly recommend to any family looking for a memorable vacation.

Franz

Heads up: This was our first all-inclusive stay, so we were skeptical. The Good: Premises: Great layout with two larger pool areas—one quieter and the other for daily animation. It was great to have a choice between the two, and neither drinks nor empty sunbeds were hard to find. Food (Buffet): Honestly, far better than we anticipated. Great selection with different themes every night. Some choices seemed a bit odd to me, like not having the same cheese variety in the morning as in the evening. But overall, you could always find something that suited you, and the quality was good. We were really pleasantly surprised by the food. Team / Animation: The animation team is (or was, in 2025) awesome. We didn’t use it much, but you could see they put a lot of effort into it. Great team—this goes for the F&B team, housekeeping, and reception as well. Housekeeping: A+ team—always super friendly, making for an awesome experience. Kids: Lovely space for kids of all ages. There’s plenty of programming during the day, plus activities like archery, sports courses, a nice climbing course, and more for smaller children. Really well done. ⸻ The Medium: Drinks: Available pretty much everywhere, but everything is doused in sugar. The juices are just syrup, so plan accordingly. Wine is meh, beer is good, cava is alright. Coffee? The worst I’ve had from a machine in a long time. Even office filter coffee tastes better than what these machines spew out. Volume: Why does everything have to be so loud? I’ve slept next to the speakers at Berghain, and it was more comfortable than the volume at the kids’ mini-disco. Bring earplugs! ⸻ The Bad: À la carte restaurant: Since the hotel is mostly all-inclusive, this is advertised (and should be) as an elevated experience beyond the buffet. But it lacked in every aspect. Service seemed more concerned with getting us in and out quickly than providing good service. • Starters: The Tartin I got was a frisbee that had clearly been prepared hours before service. • Mains: The BBQ plate was basically the same food from the buffet, just served on a hot plate. The only upgrade was the “beef” (I won’t call it steak or anything similar), which, for a change, wasn’t well-done but medium. Other than that—boring, no taste, no sauces. (I mean, there are so many local and international sauces—why serve the meat dry?!) • Wine: Good, but obviously not included in the all-inclusive package. (The house wine is insufferable.) Didn’t stay for dessert—we didn’t want to be disappointed any more than we already had been. Beds: I get that beds on wheels (like in a hospital) make it easy to adjust to different needs (twin, queen, etc.), but this was the worst. Imagine your bed shifting with the slightest movement, creating a gap so deep the Mariana Trench would be jealous. • Have your kid sleep in your bed? Best wishes that they don’t get lost in the depths of the nether realm. • Want to do any other nightly activities? Stick to the one slim side of the bed that doesn’t have an inner need to roll off to Mordor. Gaming Machines: I get that these are an important source of income, but placing them right at the only entrance/exit to the buffet area seems a little… vile. ⸻ All in all: Even though the negatives are more detailed, they don’t outweigh the positives. It was a decent experience, but this will remain a one-time visit for us

Julia Woods

This is such a fabulous resort in a perfect location right on the beach and in a very nice area of Adeje. The resort is 5 star ⭐️ from the pool areas, sun loungers and bars are excellent. Our apartment has two bedrooms a modern bathroom, kitchen, living area and balcony - all modern and tip top condition. We are on half board and so far the food and drinks are amazing ❤️

T. Mason

This hotel is situated in a great location close to bars, restaurants, the beach, and amenities. The apartment stayed in was large enough with a good sized living area and small open plan kitchen a good sized bedroom with plenty of storage (however lacking in drawers) a nice bathroom with walk in shower. The room was cleaned daily and fresh towels and linen twice a week. The staff are very friendly and helpful. Although the restaurant serves buffet style the food is tasty and with plenty of choice. The only downside we found was the view from the terrace was not great looking onto the back of the apartments in front. I would definitely recommend this hotel

Monique Aertssen

We had a great vacation during the Christmas period. Special thanks to Cecile who helped us a lot the first days. Hotel is perfect located with lots of shops, restaurants etc. Only the restaurant is very long and small entrance, so therefor lot of people during breakfast/diner. But a good asortiment. We will be back in the future.

Stacy Stepper

It was a very clean place. Receptionist, cleaners, kitchen staff, all super nice and friendly. Felt very welcomed. Super easy access to the business near the main st as well as the strip along the beach. Room had everything you need. Microwave, fridge, etc. Balcony has a sun awning to cover up when it gets too hot outside. Food for breakfast was pretty good too. Chef will make you an omlette. Will definitely use again if I return to Tenerife.

M. Can Ates

If you are looking for a nice family holiday, stay away from this hotel. There is absolutely nothing for kids. The swimming pool is extremely dirty( they dont clean the pool properly )plus very small if you consider the number of people staying in the hotel. Hotel commercial videos they advertise the beach but unfortunately the beach doesn't belong to the hotel and you need to pay 18 Euros for sun bed plus for your food and drinks extra cost. I have to give credit to bar staff ( Antonio,Arthur,Albert,Jacqueline ) they are really friendly and hard-working people, and I can say only positive thing about this hotel. But I can't say good things about buffet, you get same things over and over again and very poor quality. I would say never book all inclusive you will regret it . In general, Spanish people are nice and friendly. Costa Adeje is a nice resort but if you want a nice family holiday never book this hotel. Very disappointed with the hotel specially my 12 year old son it was very bad experience for him which is nothing for kids plus all he can do swimming but pool is very dirty and holiday turn into hell for him.

Sarah Rose

We just returned from a lovely five night stay with my boyfriend, my brother and his girlfriend, and it exceeded our expectations. I was initially skeptical after reading some of the more negative reviews but we had no trouble finding four sunbeds together at any time of the day. The location is fantastic, the building itself is beautiful, and the rooms are modern, spotless and really comfortable. Even the breakfast was great, with a wide variety of fresh options to choose from. As a group all under 30, we were a little concerned after reading comments about younger guests being "stared at" but that was definitely not our experience. Everyone was lovely and there was a mix of people of all ages, some younger and some older. We all agreed that we'd 100% stay here again!

Cliff I'Anson

AluaSoul is a stones throw from the marina but is a quiet oasis of calm in what is a really busy area. It is an adults only hotel and tends to attract older travellers. That said, there was a very good atmosphere. The food was very good quality and the variety was extensive. Each evening is themed, which refreshes the menu daily, but some staples are maintained for the less adventurous diner. I was impressed by the variety of seafood, much of which was cooked freshly on demand in front of guests. The rooms are spacious and clean. We had a room on the 6th floor, overlooking the pool with a really pleasant view. There was no noise from the marina area during the evenings, though I heard some guests with sea view rooms talking about music and noise from the local bars and entertainment. The room had tea & coffee making facilities, a fridge, and a simple to use combination safe. Bottled water is not replaced daily, but bottled water is available from the bars. The pool area is secure, beautiful, very well maintained, and cleaned to a high standard. The gym, however, was very basic, but the equipment is of good quality. What makes this hotel stand out are the staff, who we found to be friendly, professional, and keen for us to have the best experience.

Christine Brown

Great hotel, just a short walk to the beach, shops and bars. Staff were really friendly and the food was excellent, lots of choice and beautifully presented. The whole hotel and grounds were spotlessly clean and always somewhere to sit or lie down round the pool. The only criticism was that not all cocktails were on the all inclusive menu (but all the same price) and the snacks around the pool were limited to sandwiches, salads and fruit, disappointing compared to the food in the restaurant and a shame we could not pick from the poolside menu. 100% would return

Rachel Warrington

Spent 10 nights here . Great place to stay . Rooms nice and fresh after recent renovations. Plenty of food choices enjoyed the all inclusive option we paid for . Found it difficult at times to get a sunlounger . Evening entertainment every night quite enjoyable. The hotel is situated in a good spot but unfortunately though there was a lot of noise from a couple of close bars during the evening .But this didn’t prevent us from a restful sleep .

Kathleen Monkman

Really big hotel easy to get lost long corridor,s, the pool is shallow & there's never any sun lounger s because even before 8am there all taken. The spa pool was cold the steam room & sauna were ok but the real let down was the Jacuzzi wasn't working but they never tell you that when booking. We did end up having to change rooms because we were right on top of a nightclub & with the hotel also having live music on its no good when you're knackered so earplugs would be a good idea to pack the bathroom is Big showers are fantastic best we've used when we've stayed in different hotels in this area the view is the best bit we have a side view but it's still very good 👍 & a terrace could use a sun lounger instead of the table & chairs but overall the rooms are cleaned daily

Morten Storgård

We stayed for 10 days in a premium apartment with sea view. We paid 500€ per night and expected more from this hotel than what we got. Rooms were fine, food was average but one of our toilet had a sewage-like smell during our 10 days stay. We informed the staff early (3 times in total) but without an option to relocate room or any compensation. Not a great standard nor service.

Cor Bruntink

We had a wonderful week at this great hotel. Beautiful and well equipped rooms, great breakfast and above all very friendly staff. More than enough sunbeds at the pool, towel service etc. Warmly recommended!

Lan Anh Tran

Amazing hotel, nice staff, good breakfast, perfect location, nice room, just perfect. Thank you for making our stay perfect! The pool area is amazing! Travelling in march was perfect!

Anas Lahbabi

We stayed at this hotel expecting a four-star experience, given we were paying ~€550 per night for four people. Unfortunately, the reality was far below expectations. Here are the main issues we encountered: Cockroaches: On the first night, there was a large cockroach in our room, accompanied by a strong unpleasant smell. Worse, we saw cockroaches in the breakfast area, including inside the coffee machine! Basic amenities missing: Despite requesting water twice, none was delivered. The room also lacked essentials like coffee, tea, or sugar, which you'd expect at this price point. Beach towels: The towels provided were in terrible condition, with holes in them. Poor cleanliness: Some pillowcases were dirty, and others lacked stoppers, causing them to slip off constantly, which felt unhygienic. False advertising of heated pools: Neither of the pools was heated, despite being advertised as such. The seawater was warmer! Service shortcomings: Breakfast was poorly managed. Fried eggs weren’t available for over 30 minutes, and the overall quality of the breakfast was very cheap (except for the good fruits). We eventually stopped going altogether. TV and internet issues: The TV kept going on and off with poor reception. Additionally, the internet barely worked, and we had to share our 5G data just to stay connected. While the staff allowed us a late check-out, they refused to make any guesture. For a hotel at this price point, the service and cleanliness were extremely disappointing. We cannot recommend this hotel and urge management to address these serious issues.

Alex

Despite the premium pricing, this hotel was a major disappointment. The room was in poor condition with serious moisture problems, crumbling walls, and completely inadequate soundproofing. The beds were uncomfortable, and the dark, poorly lit space added to the dismal atmosphere. While the location is near nightlife, even this becomes a drawback as the noise makes it impossible to sleep before midnight. The service was subpar, and absolutely nothing justified the high rates they charge. Save your money and look elsewhere - this hotel is simply not worth the cost.

Ieva Vilcāne

I had a lovely stay at this hotel! The staff was warm and welcoming throughout our visit, but a special shoutout goes to the chef who prepared breakfast omelets. Not only were the omelets absolutely perfect, but his cheerful personality truly lit up every morning. The hotel itself is clean and tastefully decorated. While it’s not the newest, it’s very well-maintained. If you’re planning to lounge by the pool all day, be aware there’s some nearby construction that could disrupt the peace. However, since we spent most of our days exploring, this didn’t bother us at all. Do note that there’s live music in the evenings until 10:00 PM, so if you prefer an earlier night’s sleep, it’s something to consider. Overall, it was a great experience, and I’d definitely recommend this hotel for a pleasant and enjoyable stay!

Sólrún Jónsdóttir

Super lovely hotel, all the staff super friendly I always felt welcome there. Everything clean and spottless. The beds very comfortable. The breakfast is Amazing. I would highly recommend this hotel. And the massage there is so so nice. I will defenately stay there again if i come to Tenerife again. The location is very good. Sólrún and Margrét from Iceland

Angel Banks

Very nice hotel. The hotel was clean throughout. The buffet breakfast was very nice and good a selection. The cocktails at the pool bar were really good. All staff very polite and helpful to our needs. The bars are in walking distance but the hotel is so quiet at night and couldn't hear any noise, so a good comfy sleep every night. The balcony was very private (view of outside hotel) Would recommend vanilla garden to anyone staying in Tenerife.

Ralph van Roosmalen

The hotel is nice, the swimming pool is nice and heated. However, next to the hotel is currently a building construction site. Not their fault of course but it would be nice to mention this during check in at least.

Helen Pannell

Beautiful boutique hotel, went half board, plenty of options with food both at breakfast and evening meal. Staff were lovely and very helpful. Lots of steps to get down to pool if your room is near reception. Just 5 mins walk from the front and Veronica strip. Construction at rear of hotel (not in hotel) near where pool situated, could here noise but did not disturb us too much, could not here from room however we were the opposite side of hotel near reception

Narges

My husband and I recently stayed at this hotel and were very satisfied with our experience. The room was spacious, clean, and tidy. We frequently observed hotel staff cleaning various areas, ensuring a well-maintained environment. Notably, when they serviced our room, they also took care of the kitchen dishes, which was a pleasant convenience. The hotel’s central location was ideal, and the staff were exceptionally friendly. However, despite the hotel’s policy against reserving sunbeds, some guests would place towels on them for others arriving later, and staff did not intervene. Additionally, the room’s insulation facing the balcony could be improved, as we could hear some nightlife and traffic at night, though it wasn’t overly disruptive. There was also a large vent above the entrance door and in the bathroom, making it quite noisy from hallway sounds. Overall, we had a wonderful stay at this hotel and look forward to returning.

Steve Lawton

Ideally situated for the beach or the rugged hill/mountains. The facilities were amazing the staff wonderful. The food was splendid with a wide variety to choose from. No matter what your tastes are the chefs would do what they could to accommodate. Yes. We would gladly stay here again. Five stars 🌟🤩✨️💛👌

Engle Mor

Well placed and clean hotel. Food not brilliant but not bad either. I have seen others complain about the personnel in the reception. It’s worse that I’ve could ever have imagined. Now I’ve experienced to be called a liar and stupid. A manager that tries to make up for his horrible receptionist, but I can pay for my needs. I excused from yelling because I got so mad when I was called a liar. All I wanted was an excuse, which they wouldn’t or couldn’t make the reception give me. So many beautiful hotels in the area, which is even cheaper than this one. I travel 4 times a year, have been to several sunprime hotels. But this one is not one you visit more than once, unfortunately.

Allana S

I was slightly apprehensive about staying in this hotel due to the recent reviews regarding the works being done on the hotel. While I understand improving the hotel while open will cause disruption I was unsure about how this would affect my holiday. Thankfully the work being done was minimal and we hardly noticed much noise at all. The staff are all brilliant and very friendly and welcoming. We were all inclusive and thought it was definitely worth it. Plenty of drinks to choose from and the buffet selection every night for dinner is a different choice each night. As for the comments about the same songs being played over and over we didn’t hear the same song twice over the course of a week so unsure where that is coming from.

Hans Weinzierl

Good clean hotell. great roos if you have the view against the pool. Food is average both on breakfast and dinner

Tor A Karlsen

Very nice hotel, service and location. Highly recommended. The only small drawback could be that the elevator is slow, but it is not an issue if you stay at the lower levels, e.g. the 4th floor.

Sharon

This is a fantastic adults only hotel. The choice of food was very good and the rooms very comfortable. The only thing that let it down was that the entertainment finished at 10pm so you have to go elsewhere if you want the night life. Having said that there are plenty of bars within easy walking distance. It is also a 10 minute walk away from Siam Park if you want to go there. The staff at the hotel were extremely helpful and very friendly too. We will definitely be back.

dee w

This hotel is in a quiet location but also a few minutes walk to the main part of playa.. We found the hotel perfectly clean and very modern. The maids come around daily.All the staff were pleasant and helpful. We paid extra for a sea view which was worth it. We were first given the rear end of the 7 th floor which had a partial sea view.we felt although was nice did not warrant paying extra so on complaining to the manageress she listened and took our complaint on board and offered us a room on the 9 th floor which was just perfect we had a side and front view which was breathtaking watching the beautiful sunsets at night and seeing all the passing sea traffic while sat relaxing on our balcony which is glass fronted.. We stayed bed and breakfast which offered a wide range of both continental meats yoghurt breakfast cereal. There was also a cooked breakfast available.including omlettes freshly cooked eggs and pancakes. On tap coffees and tea and fresh croissants and cakes muffins. I would recommend the 9th floor as it was just a walk along to the jacuzzi rooftop area with more stunning views ,sunbeds,and bucket seats to lounge in giving a extensive view off playa and adeje too as the hotel is just around the border of playa and adeje.the pool area extension had just been completed on our visit which allowed more sunloungers and seating around the pool area....there are also swim up rooms available. It was my husbands 60th birthday 🎂 on our stay and on return to our room that day we came back to a bottle of bubbly 🍾 in a ice bucket and beautiful chocolate cake . So kind.it tasted divine and much appreciated.just a big shout out to coral staff to stay thanks for looking after us so well. This hotel is in a nice quiet environment with nearbye supermarkets and bars a few minutes walk to the buzz. Highly recommended and would definitely return. To add the local bus station is at the rear of the hotel regular buses to local areas and places of interest and just to the rear of that Siam Water Park the location is perfect quiet but also so central to everywhere

Michael Robinson

This was our second visit to this Hotel and it was better than the first. The location is far enough away from the noise but only five minutes walk to seafront with a good outlook across the resort and sea view, also the local bus station is a matter of 5 minutes walk at the rear of the Hotel The staff were again friendly and go out of their way to assist any query that may arise. The food and help yourself buffet is excellent with a varied selection each day, very nicely presented and enjoyable. All in all we shall be returning again soon.

Hannah F

Lovely hotel, friendly staff, great location. The whole hotel was spotlessly clean. We were impressed with the food - good quality and amazing choice (good for vegetarian options too). We didn't go all inclusive but tried the dinner one night which had drinks included at a very reasonable price. Live singer or DJ each night which was nice. Would return again and recommend! Thank you

Nicole S

At the hotel at the moment! Honestly one of the best hotels I’ve been to in Tenerife. It’s amazing location 5 mins walk from restaurants/bar/beach. The staff are incredible all really friendly and helpful. Even arranged a cake to be delivered to our room on my partners birthday. The UP experience is definitely worth the money €70 per person for the roof top infinity pool, cocktails, drinks, buffet, spirits. We absolutely loved it up there! I would say this hotel is aimed at elderly/ couples it’s so peaceful and quiet! The breakfast selection is amazing literally have so many options especially for fussy eaters! Will definitely be coming back here

steve jones

We are currently staying here and it has been a first class experience. Nothing is too much effort. Last night as a Christmas Day treat the hotel put on a free evening meal for all guests. It was an incredible experience from free champagne all night to great lobsters, carved meets, cheese boards and puddings to tempt everyone. Accomplishing our meal was a saxophonist playing beautifully crafted Christmas tunes. What a fantastic surprise all round. To top it all the staff all had smiles on their faces and could not do enough to make it an evening to remember. To be fair that has been the general tone of the holiday so far! Thanks from room 135

Paweł Sass

When we arrived at the hotel, one of the staff showed us how to use the new way to check in, etc. After receiving the key, we went straight to our room. To our surprise, in the hallway, the floor from the bed was lifted and it wasn't safe for me to stay, as I twisted my ankle and didn’t want to trip over it. We received a replacement room that had a view of the pool, which was nice of them. However, the toilet wouldn’t stop filling up with water, and we needed to shut the bathroom door properly. We also informed the staff immediately, but unfortunately, it wasn’t resolved.

Jaqueline Madsen

The staff is very friendly and helpful (I cant stress enough how refreshing it is to be seen and heard by the staff. They really go the extra mile). The hotel is super clean, has a great atmosphere with all the plants and trees, that cute seating area surrounded by greenery and water fountain in the lobby area makes it for a very good impression. There's a piano bar, a sports bar (called Maracanã), a gift shop, a pool bar, the pool seating area is quite sizeable. There is no doubt that I would stay at this hotel when I come back to Tenerife.

Abz Gray

The room was perfect. I couldn't really fair the air-conditioning and I told the staff about it and they sent a handyman straight away and he fixed it. It was nice and cool. The staff were really polite and friendly and the meals were amazing and really good price and the restaurant staff were also really polite and friendly

Sophie Harris

Lovely stay at this hotel. Staff were amazing, especially the lady and men in charge of the activities. The food in general was really nice, with something for everyone. The hotel is located around a 10 minute walk from the beach. Whilst others say it is on a hill, don’t let this put you off, it’s not very steep! I managed to walk this several times a day with no issues. The only comments I would make are the annex apartments do need repainting and decorating, however they are very clean and comfortable. The picnic was also a bit of a letdown with a sandwich, apple and bottle of water only. As this was all inclusive, I would have expected some snacks such as crisp / biscuits / yogurt / other fruits in the picnic. We would not hesitate to stay here again !

Jim Clark

Having recently stayed at Chatur Playa Real, we felt we had to share our experience, especially after seeing some mixed reviews before our trip. We went in with realistic expectations and were pleasantly surprised by how well-run, clean, and comfortable the hotel was. It is not the most ultra-modern resort, but the staff work hard to keep everything spotless. Our room was immaculate on arrival, and we have stayed in far more expensive places that were not as well maintained. The food selection is not as vast as some of the mega resorts, but everything was fresh, well-seasoned, and well-prepared. Drinks were also a highlight. So many all-inclusives fall short here, but the wine and sangria from the tap were surprisingly good, and the gin and tonic mixers tasted just right, avoiding that strange artificial aftertaste some places have. The staff were friendly and polite throughout our stay. We arrived late and were given a bag with sandwiches and fruit since the restaurant had closed, which was a thoughtful touch. Booking excursions was easy with the touchscreen at reception, and staff could print tickets immediately, making the whole process seamless. The pool area was another highlight, with two separate spaces. The main pool is a great sun trap and perfect for relaxing, while the separate kiddy area has shallow pools and slides, making it ideal for families with young children. There were always sun loungers available, and the layout meant everyone could find a comfortable spot. Overall, Chatur Playa Real exceeded our expectations. It offers great value for money, and we would not hesitate to stay again.

Bob Foote

I really enjoyed the stay at Hotel Playa Real. The hotel is good but a little tired in places. All the staff were excellent, very polite and respectful they couldn't do enough. The food was excellent all week with the added bonus of being all inclusive with drinks. The only downside was the location it's a bit too far from the beach. If you like a walk it's not a problem. The hotel is near the bus stops if you want to travel around the island.

Kapil Handa

I have been to this Exceedingly Excellent 4 Star Award Winning Hotel once only. The Food Hygiene Rating's at this Exceedingly Excellent 4 Star Award Winning Hotel have Exceedingly Excellent 5 Star Food Hygiene Rating's. All of the Staff including the Owner of this Exceptionally Glorious Hotel Whom all work in Collaboration with each other at this Hotel in Tenerife all of them have many good qualities themselves and they also have Extremely lovely personalities as well. I managed to stay at this Hotel in February 2024 for up to 5-7 Days approximately altogether. The Outdoor Swimming Pool at this Hotel was Extremely Enjoyable indeed. In addition to that I even visited playa de las Americas Shopping Malls in Spain which were Extremely Beautiful Shopping Malls indeed. I also wanted to say which is I sincerely wish all of you Staff including you being the Owner once again all of you whom all work in Collaboration with each other at this very pretty Hotel called Hotel Playa Real all the best for the foreseeable future. I also hope many lovely people in the whole world come and stay as Guests at this Exceptionally Beautiful Hotel called Hotel Playa Real in Tenerife itself.

Poppy Allan

Spent a week here. Was a bit worried after reading the reviews before the holiday. My partner and I had a great week!! The food was good. Staff were helpful. The rooms are not the same as the pics and could do with a bit of TLC but they are spacious and do for the stay. I will defo be recommending this hotel to family and friends and will definitely be returning.

Jennifer Siders

This hotel was such a gem of a find, I almost don't want to share it! The staff are incredibly friendly and helpful. The hotel is immaculately clean. It's a beautiful little oasis with a cozy pool area and lovely restaurants and a cafe. Completely relaxing. And just outside the door, you are on the promenade where you can walk to shops, the beach and other restaurants. Honestly, I can't say anything bad about my stay here. I will definitely be back!

jmis

Nice hotel clean and quiet near to restaurants and beaches. Isabella's fitness classes are a great way to start the day, and not feel so guilty about lazing in the sunshine. The classes were very informative and suited to the level of the clients. Making us feel included and able we were given lots of tips which we can follow up when we get home. A good week away.

Kath Holt

We have just come back from our first visit to this hotel, we were met by very friendly reception staff and offered a drink. The room was lovely, clean, with safe, fridge and coffee machine, we had a room with a sea view which was brilliant. All the staff throughout the hotel were very friendly and spoke everytime they saw you. The food in the restaurant was very good at breakfast and evening meals. We ate in the bar some lunchtimes and the food was very reasonable and tasty. The pool area is lovely. Easy access to the prom and opposite the hotel is a crazy golf which is good fun. We will definitely return.

Iya Cruz

Super nice hotel. Clean, super easy check in, rooms are super cute, I loved the bed, the sheets ,,, the pillow and the balcony wow 🤩 The courtesy bathroom and mini-bar goodies surprised me,,, they have Nespresso pods machine great coffee my fav. The chico in the reception last night was awesome I don't remember his name but excellent costumer service and friendly familiar treatment. We loved everything. We stay only one night March 13, 2025 but we will be coming back for a longer stay.

Peter Biel

Lovely hotel and lovely staff. Amazing location. The only downs is Hotel infrastructure is bit dated and certainly would do with a refurb and updating and the lack of air conditioning in restaurant caused us to leave the dinner halfway through the first night because the temperature was oppressively hot and air conditioning wasn't on. We dined outside since (sometimes it required a bit of waiting) and it was lovely. Very nice and helpful staff. Generally Big Sur H10 provided lovely stay and I can highly recommend it. I'd certainly use it again.

Winston

Had a great time. Overall it was a very memorable and pleasurable experience. The shuttle service was efficient and friendly. Despite being one of the last to arrive at the island airport, they made sure that no one was left behind. Check in was quick. Ocean views from the rooms were amazing. Everything was clean and comfortable. The AC leaked a bit on the first day but was promptly fixed once they were made aware of it. The food options were plentiful. Each night had a different cultural theme which allows you to experience different culinary flavors. For those who are less inclined to experience the different options, they have a bit of everything and should not be an issue to find something to suit your comfort level. Food options off property are plentiful. Service was amazing. Everyone seemed genuinely happy and pleasant to interact with. From the pool to the bars and to the restaurants, it was memorable. Whether you stay nearby or take a stroll into the different areas, the surrounding areas are scenic, safe and relaxing. Prices are a bit high depending on what you’re looking for but reasonable and consistent with options off property. The property was quiet and serene. Some other reviews mentioned loud music from the city side but we didn’t really experience any of that. The on site tour booking area was very helpful in finding excursions that suit your needs and budget. It gets busy at times so you may need to wait or come back at another time. From start to finish, it was a hassle free and well enjoyed vacation. Definitely worth a look.

Christine Anderson

Let's start with the positives, staff are very nice, room always cleaned, food selection was good and food at the pool bar fantastic! Very clean hotel, beds are amazing! Location of the hotel is lovely but the down sides sadley outweigh the good. I have stayed in many 5* hotels and have never come across a €50 a day to rent the outside 4 poster beds where all other hotels have been Included! the pools where cold 🥶 and you have to pay extra to use the sauna and steamer, you only get 1 towel change per week, and the people walking past the hotel room can see straight through so no privacy at all unless the curtains are closed. Unfortunately I wouldn't stay here again for the price we paid. Had a cheaper holiday at a 4* in lanzarote last year for a £1,000 less that included all the above.

Greta Patapavičiūtė

The hotel is situated on beach, pool area has great view of the ocean. Breakfast here wqs phenomenal, truly the best Ive ever had in a hotel. It was very clean and the staff is great. The only downside for me was evening entertainment blasting full volume of live music or some kind of entertainment until 23 o'clock and us being so tired after full day of exploring the island it was a bit frustrating. Also the TV is not smart and you can only watch satellite TV.

Intan Distler

It was a nice hotel indeed for our focus which was: Close to Los Gigantos, accessible to other places by car and walking distance to other restaurants. The guests were indeed 50+ that stayed there which we did not mind, as many activities were provided for young/senior 😉 Pool area was great though we came during the windy time, had the Balinese bed booked which is a high recommendation. Breakfast was included and the various offerings ensures to satisfy any taste buds, though more vegetables cooked could be a bigger bonus as well (they had it at the gluten-free section). Fresh Orange juice was the best we ever had!! We were just surprised that though the price per night was quite high, the Spa usage was NOT included and we had to pay 12€ extra pp. In overall friendly staff that were helpful to give us advices on what to do.

John Brewster

Beautiful hotel and spa. The staff were wonderful, our Junior Suite was great and the bed very comfortable. Only thing negative would be, we were half board and the lunch / dinners were a far away miss. Breakfast was good everytime.

Anne McGilloway

I stayed at H10 Gran Tinerfe on an All Inclusive basis which I found to be very good value for money. The staff are, without exception excellent. The location of the hotel is brilliant, the beach is accessed by a secure rear door. If you want to join in the hotel's guest activity programme there's plenty to keep you busy, as well as if you're just looking to relax and recharge that too is very easy at the hotel. The food in the several restaurants caters for every taste and is of very good quality. The rooms are very comfortable, with huge beds and a great pillow menu. All areas of the hotel are very clean and well maintained. The pool area is very comfortable and clean. Sunbeds shouldn't be reserved before 10am, towels do sometimes get removed. Although if you intend staying on your sunbed that's no problem before 10am. There's varied entertainment in the evenings which is well attended by the guests. As a female solo traveller/guest I felt very comfortable and safe during my stay. I'd highly recommend this hotel.

Lily

We just came back from our holiday and I would like to share my opinion on my experience at the hotel. The hotel looked nice both outside and inside, and the staff were fantastic, very friendly and helpful. The rooms were beautiful and always clean. Food's good too. However, the pools were so cold that most just ended up in the jacuzzi or stayed around the pools. The pool water was colder than the water in the beach. One downside was that, even though it was an all-inclusive hotel, there was still a deposit required for beach towels (which you do get back). You also had to pay €1 per person every time you wanted to change it into a clean towel, which was inconvenient. The safe was also something you had to pay for. Booking dinner each day became frustrating as well. When ordering drinks like water, Fanta, Coca-Cola, cocktails, or beer, anything in the all inclusive deal, you had to keep scanning your wristband each time. Additionally, you couldn’t take a bottle of water or a snack from the main restaurant, which made going out for tours more difficult. For an all-inclusive, I felt a bit monitored as there was a lack of casualness or freedom compared to other hotels that I've stayed at. It was the small things that became annoying. But overall, the stay was really nice stay, and I'm still grateful for the memories there.

Henry Lynch

Stay: 17th–21st March 2025 | Booked via Booking.com | Approx. £750pp Let’s kick off with the basics: the hotel is about 15 minutes from the airport by taxi, which set us back around €25. No dramas there. Now, the fun begins: As soon as we step into the hotel, we’re met by friendly staff—great! But before we even have a chance to drop our bags in the room, we’re hit with “How much money would you like to put on your wristbands?” After a long flight, budgeting on the spot for the rest of your stay is the last thing you want to do. A poor start. The wristbands from hell: These blue wristbands are your golden ticket to pay for *almost* everything at the hotel. They’re itchy, irritating, and come with all the charm of a cheap festival wristband that you can’t take off. Ever tried sleeping with a damp, scratchy band clinging to your wrist? It’s like being mildly tortured by your own holiday. The best part? You’ve got no idea how much money’s left on it. Fancy a drink? Tap and pray. If you’re out of funds, congratulations—you now get to queue up at reception and chuck at least €100 back onto it. Sure, they refund unused money at the end *in cash*, but why make the whole system more complicated than it needs to be? And as for prices? Apparently, those are top secret. Staff flip a blank payment screen and expect you to blindly tap your wristband, crossing your fingers that your balance covers whatever you’ve just bought. Could be a cocktail. Could be the hotel. The towel saga: Day two, we attempt to rent towels for the sun loungers—€20 deposit which is refundable. Not ideal, but fine. Except you can’t use your magic wristband to pay. Okay, we’ll use a card. Oh no, the card machine’s not working. Brilliant. Staff kindly inform us there’s nothing they can do. Honestly, it wouldn’t have taken much to note our room number and let us pay later, seeing as they literally know where we sleep. But no, we were told to come back later like naughty school kids. Just a bit silly, really. The room: Ground floor with a stunning view of… a wall. Can’t complain too much for the price, but on night three, we had a COCKROACH leg it across the floor. Not the bedtime companion I was hoping for. To be fair, it’s a ground floor room, these things happen, but still—not ideal. And let’s talk about the beds and pillows. The pillows were long, oddly shaped, and offered about as much support as deflated armband. I couldn’t wait to get back to my own bed. Dining experience: Buffet-style food, but you’ve got to book every night despite it being included. Forget to book? No buffet for you. Honestly baffling. The food itself had variety, technically, but everything ended up tasting the same no matter what night it was. Like they’d just changed the labels and hoped no one would notice. Quality over quantity would’ve been better. The good stuff: • Staff lovely and helpful—credit where credit’s due. • Three pools: busy but we always found a sun lounger. • Evening entertainment: not West End quality but amusing enough after a few drinks. • Room (apart from our six-legged friend) was clean, with daily housekeeping and fresh towels. • Excellent location, with beach access directly from the hotel. Overall: 2/5 stars We had an okay time, but too many annoyances chipped away at the experience. It had the makings of a decent holiday, but from itchy wristbands to rogue cockroaches, it didn’t quite hit the mark. Wouldn’t rush back.

Marion Barnett

Smokers spoil this lovely hotel. Can’t enjoy the beautiful views from our room without getting a lung full of stinking smoke as the hotel allows it on the balcony, we had to keep our door closed as the room ends up stinking too. The room (privilege) is on the ninth floor, a long climb as the lifts are a nightmare. The room is spacious enough as a double. It has a giant bed (two singles pushed together) a fridge, that is virtually unusable as it’s full of chargeable minibar stuff, and a Nespresso machine, we also asked for a kettle, a bit difficult to use as there’s not many sockets. Very little storage, the bedside unit is only deep enough for documents. The shower is good, but again very little storage in the bathroom, it does have a bidet ( bonus) but the maid keeps removing the towel & not replacing it. The ac fan works but neither hot or cold and the nights have been very cold.. no extra bedding, although the pillows are great.The food is fabulous however the buffet breakfast is a horrible experience.. far too many people allowed in at once. This morning was particularly bad, luckily as a Privilege guest we could change our mind as (because we had time) we could use the a la carte. The staff are very pleasant and do their best.

Dee

Wenr here for 4 nites. Nice hotel. Good location. Clean and helpful staff. Reception staff offered us to sit in lounge whilst they checked us in to save us standing and waiting nice touch. Welcome drink on arrival. Funny thing is Lifts are slow arriving then you have 2 seconds to get in before they close haha. If your not all inclusive then food options can be boring after couple days as 1 main buffet restaurant and similar food daily. Huge amount of choice. However chargeable ala carte restaurants on site which i didn't try. Despite paying for half board option small charges are so annoying like paying for your towel to be cleaned really irritated me. Never heard such nonsense. 1euro each time you change it . They should just include charges within which ever package you do. Also 20 euro deposit.. I also think you should get a drink with your dinner included again messing around and taking up staff time with small payments here and there. 1 suggestion was to provide dressing gowns for guests in your room. Then when I had a courtesy room on the last day they had gowns in. So we had¹ just not realised we should of had them in in our rooms which was annoying. Large pools areas with plenty of areas to sit and comfy sun beds and other beds. No fighting for beds. Well bare in mind it was Jan and apparently hotel was full. Lots of activities during day to break up day. Events team were lovely. 1 main issue we had was swiftly resolved by the reception manager his name I forgot.. We basically booked a courtesy room on check in and on last day the reception lady said sorry no courtesy room available. Then after further questioning she suggested taking a courtesy room 3 hrs earlier which was annoying as we wanted to get most out if the day go for lunch and sit in the sunshine. She was a little rude but when I spoke to manager as we had missed our lunch day out he added lunch complimentary for us which was a nice touch. So issue was quickly resolved. When I went to courtesy room seemed there were 2 or 3 available so unsure why lady had said their were no courtesy rooms in the first place.. just a little confusion. Location was good. Depending what you want. Turn right from entrance and walk few minutes your in Veronica's bar area full of kids and lively music lol and if you turn left either along main road or beach and you get to the marina area with shops and more classy bars and a couple.nice beach clubs...

Lorna Patterson

Stunning hotel. Came for our honeymoon. Greta late check out at 12. Welcome drink on arrival, pool towels refreshed daily, room cleaned to an incredible standard with coffee machine, water and sun loungers on balcony. Big walk in wardrobe and amazing shower. Love the hotel app from The TV. Poolside is lovely, as is roof top pool with amazing views. Breakfasts were so fresh and varied and staff can’t do enough for you, service is rapid but not at all harassing.evening drinks were lovely and staff so professional. Great location and very quiet , will definitely be back.

Jóhanna Þorvaldsdóttir

If you want quiet, cozy atmosphere while you relax in the sun, this is the place. Grown-ups only, so if you travel without children, consider this hotel. Mostly elderly people, but they behaved 😅 Staff so helpful and nice, everyone so happy. The room was cozy, location of the hotel perfect.

Kate Ellis

Lovely hotel in a great location. Staff were friendly and helpful. Guests never spoke! My room was nicely decorated and a lovely size, however it was under the sun deck by the upper pool and the noise of sun beds being put out and taken in every day was quite noisy (8am and 6pm).

JamesVic House

My husband and I stayed for 5 days for our honeymoon. We were greeted with a welcome drink when we checked in, shortly followed by a bottle of fizz in the room to recognise our celebration. This was really appreciated. There was an issue with the air conditioning not getting cold enough, the hotel were prompt in their response to this and sent a technician. The air con didn’t get the room cool enough, so staff very kindly allocated us a new room and helped us move our belongings. There are three pools, all of which are lovely and warm. Very calm environment, really quiet and zen. The food was excellent, really high quality & all staff were very friendly and attentive. The entertainment in the evenings was lovely too. Saxophonist, pianist and singers. We thoroughly enjoyed our stay and would recommend it to anyone that wants a quiet and relaxing break. We hope to return!

Cath Peach

Positives- very clean. Great location. Lovely heated pools. Comfy sunbeds. Not so positives - no atmosphere. Lack of plug sockets in room. Hot food at breakfast was just about warm. Lack of info (there is a pillow menu if you're uncomfortable, ask at reception-i only knew this from a previous review). Doves, at times, flying inches from your head by the pool! It's a relaxing hotel. Heated pools are a must in January!

Emmaxftyuyhu Andrews

We had a lovely week and enjoyed some much needed winter sun. Our room was great ...a two bedroom, two bathroom apartment with sea view(an excellence room which is well worth paying a bit extra for) The service was good and staff were lovely. The location is excellent with the beach on the doorstep as well as shops and restaurants. Can be a bit noisy due to this but we didn't mind. The pool area is clean and we always got sunbeds. We were all inclusive with 3 teenagers. The breakfast each morning was lovely. We ate in the smaller restaurant on the seafront which again was for 'excellence' guests. Freshly cooked omelettes and crepes were delicious along with standard continental breakfast and freshly squeezed orange juice ! Lunch was good in the snack bar with burgers, meats and cheeses, chips, pizza on offer. Dinner was a bit hit and miss. We didn't overly enjoy dinner in the buffet restaurant but did enjoy the seafront restaurant one evening. We also chose to eat out 3 nights as the dinner options were not really to our taste although the offering was plentiful. We would definitely recommend this hotel

Lauren O’Shea

I stayed here around 2 weeks ago with my family for a week and I really enjoyed my experience. The staff were all so kind and friendly especially Nancy in the restaurant. The food selection was great, suitable for all types of eaters. Our room had a nice view of the sea and was spotless too. The kids club had loads of activities suitable for all age groups, even adults. The pool was taken care of well and we never had trouble getting sun-beds, no matter what time of the day it was. If you’re looking for a hotel in Adeje this is definitely the hotel to go to, it ticks all of the right boxes and is worth the price you pay.

Michele Dorris

Location is great with access to the beach. Staff were always smiling and professional. We had a one bedroom apartment on the third floor which was beautiful, with a great view over the pool and beach and well equipped with everything you could need, although the fridge does not have a freezer compartment. Bathroom had a hairdryer that worked well and there was a full length mirror in the bedroom. We were half board but swapped dinner for lunch on a number of days as there was more selection for our fussy child. The pool area is large and has a toddler pool, large pool and the best bigger kids pool we have come across. Sunbeds are plentiful and we always managed to get one mid morning. The only downside for us, which was outside of the hotel’s control, were the number of parents who let their kids run up and down the corridors screaming from 7am each morning and the way the hotel is built meant the noise reverberated throughout.

Lilija Gaseniene

Wonderful hotel with an incredibly helpful staff in every situation. The rooms are clean, the food is excellent, and there are plenty of activities for kids. A huge thank you to the amazing animators, who made our stay unforgettable! Their energy, friendliness, and constant smiles created a fantastic atmosphere. Special thanks to Giorgia, Daniel, and David for their dedication and enthusiasm – you truly made our vacation special! The only small downside was some noise from the surrounding restaurants in the evening and at night, but this didn’t take away from our overall great experience in this hotel.

Nakul Madaan

We had an incredible 5-night stay at HOVIMA La Pinta Beachfront Family Hotel. From the moment we arrived, the hospitality was outstanding. Our son had a blast every night with the mini disco and other kids' programs – it was a highlight of his trip! The pool was fantastic, and the direct access to the beach was a huge plus. What really stood out was the amazing events team. They organized games and activities for both adults and kids throughout the day, ensuring everyone was engaged and having fun. We highly recommend this hotel for families looking for a memorable vacation.

James Carey

Our second year staying here, and it didn’t disappoint. This place is perfect for families with young children. The staff work very hard to make the experience here relaxing and fun for children and adults, always doing so with a genuine friendliness. Endless activities, entertainment, high quality food, and the whole site is very clean and well maintained. Above all I would rate the safe and positive atmosphere this place exudes, allowing parents to relax knowing the children are safe and having the time of their lives.

Richard Harper

Just returned from a wonderful stay. Lovely hotel, very family orientated and a great choice if you have children. Rooms were spacious and clean, have all the amenities you’ll need. Only one restaurant, but the food is excellent and varied choice on offer. They have themed night which are great. Location is 20 mins from the beach area. Not a great distance, but slightly uphill on the way back. Only a 20 min transfer from the Southern airport. The staff, however, are what make it. They are fabulous and always happy to help. I would happily return in the future and would wholeheartedly recommend.

Scott Vaughan

My family and I stayed at Tagoro on a recent Christmas holiday trip to Tenerife. My children are 11 and 7, and found the provided animation/entertainment quite fun, they especially loved the random games/etc that were organized during the day around and in the pool area. We stayed for 11 nights and I (as a meat eater) found the food selection quite varied and tasty. Never got tired of the offerings. My wife, however, is vegetarian and felt slightly limited in options compared to the meat eaters...which is to be somewhat expected since it is an island vacation and there were many great fish options (but unfortunately, she does not like fish). This would be my only suggestion: to try to offer more varied options for vegetarians who do not consume fish. My children never had a problem finding something to eat and especially liked the ice cream/dessert bar offered in the dining area and outside/pool snack area. I found the resort very clean and staff friendly. Very easy to setup excursions through the property, as well as airport transfer. They also offered a shuttle to various parts of town on certain days of the week, which we appreciated. The walk to the ocean beach is not bad, although a bit of a hill for older people, but as an active person in my 50s I found it a breeze to explore the area and take walking trips to the beach/surrounding shops. Would definitely consider staying again, if ever in Tenerife!

megan

I stayed here at the end of January through to the start of February for a week all inclusive with my partner and 2 children (ages 5 and 7). We all thoroughly enjoyed ourselves, it was my partners and daughters birthday whilst we was staying here and the entertainment team went above and beyond to ensure they had a brilliant birthday! The entertainment team really do make the hotel they made our holiday so rememberable and we will definitely be back! Stefan and Andrew was both amazing at their job and amazing people they made our experience the best such lovely people! The food is also very good and varied so there’s stuff for everybody! The splash park for the children is great my kids never got bored. All in all an amazing holiday and we will be returning no doubt!

Gillian Galbraith

Tagoro is an excellent hotel. The food is lovely and has loads of different options. The entertainers are amazing, loads of activities throughout the day for kids and adults. Gave 4 stars for location as it is a little further up than i would usually stay but would cost 5-10 euros for taxi and shops etc are easily accessible.

Janet Schofield

Fabulous hotel. Wanted sunshine, quiet and rest and it didn't disappoint. Very much a 5 star hotel. We were here off season so a much older crowd - 60 plus (99% of whom had been multiple times) but got younger as the week progressed. Suited us fine tho. Buffet is superb and we took the option to upgrade to A La Carte on Friday. Food was stunning and service exceptional. Only complaint was lack of sunshine on our balcony (but kept room cool) and aqua gym was aimed at older holiday makers 😄. Overall, LOVED!

david holmes

Have just returned from a weeks holiday at the Arona Gran. The stand out of a great week was the quality of the food and the great service. Evening entertainment was better than expected and the quality of the rooms, maid service etc couldn’t be faulted. An excellent choice of hotel

Lynnie

Great hotel very quiet during the day sunbeds are very comfortable fresh towels around the pool every day spotless the restaurant I would say is quite busy but you can always find a table. Great choices caters for everybody no complaints again also for dinner very busy but can always find a table. The only thing I would say is the waiting time for a drink sometimes is quite long specially the busy periods round the pool bar at lunchtime, but we always got served eventually overall a lovely holiday and we definitely come back

lesley daw

Arrived last Thursday! Hotel is amazing food out of this world! Evening entertainment brilliant! Massive shout out to the water aerobics male instructor today Absolutely brilliant made us laugh as well as work out ! Come to this hotel and see for yourself! 100 percent recommend.

Yvonne Bridge

First time staying in hotel. Will definitely book again. Hotel fabulous with great rooms. Food excellent every day. So much choice for everyone. There is no way anyone could complain. Staff first class with great entertainment. Tedi our entertainment crew was amazing with his sense of humour, enthusiasm. He certainly got everyone involved in the entertainment. He was the star of the hotel. We also had Jessie who was very good. First class hotel with first class food & staff.

Katy McPherson

Excellent hotel. The food was good. The rooms were spotless and the alcohol was branded. We chose the all inclusive option and definitely got our money's worth. The large unheated pool was slightly too cold for us to enjoy in March, but the heated pool was like a warm bath! Ideal. The staff were always friendly, I would go back.

Ben V

We recently stayed at the H10 Conquistador in Tenerife and while there were definitely some highlights, we also had a number of frustrations during our visit. Let’s start with the positives: The hotel is clean and well-maintained, and the pool areas are lovely – plenty of space to relax and enjoy the sun. The food at breakfast and dinner was generally very tasty, with a decent variety on offer. Lunch, however, was a bit underwhelming in comparison. The all-inclusive bracelet is convenient (though it could be a bit smaller for comfort!). However, there were several downsides that took away from the overall experience: • Be prepared for a lot of extra charges. €15 to rent a pool towel (cash only!) and £1 just to get it changed. €18 a week to use the room safe. • €3 for a glass of tap water at dinner, even though it’s free at the bar (but they won’t allow you to bring it in). Also, no tea or coffee available with lunch or dinner – a small thing, but really odd. • €4.50 for a smoothie… made from cheap carton juice, which felt overpriced. • The rooms are really tight for three people – would not recommend for families unless you’re fine with very limited space. • Our room wasn’t cleaned on days they considered it “messy” – which felt a bit arbitrary. • The back gate was broken from Wednesday to Saturday, which was frustrating as it meant a much longer walk around the property. • In the dining room, service was a bit hit-and-miss. Often long queues at breakfast and not enough staff turning tables over. Waiting around 5 minutes just to get someone to serve fried eggs, and food was sometimes removed before the posted end of the session. In summary, it’s a nice enough hotel with some really good aspects – especially the pools and evening meals – but the number of extra charges and small annoyances did add up. With a few improvements, it could be a great stay, but as it stands, it felt like good value was just out of reach.

Kristina Renwick

Let me start with the positives. The hotel has a great location and the food was nice. The photos from the advertising do not exactly match the reality, hotel is quite outdated. Me and my family were put in a north facing room at the end of the large hotel, the room had a smell of damp as it was very dark. On arrival it was quite dusty and later we found ants and cocroach in the room. We asked to change rooms but they told us all room of this size (suite) were taken. I booked directly with the hotel about 6 months in advance. Not a 4 star hotel in my view and although the location is great, we won't be booking again.

James S

My wife and I had a great time while staying here. The all inclusive is worth it, you get premium liquor and the food is very good as well. The hotel is in a great location with access to a rocky beach and lots of shopping and food. The rooms have a lovely balcony for looking at the sea. The nightly entertainment is fun and interactive. We did have some issues like not being able to reserve any of the A la carte restaurants. Everything was full by the time we got there and we stayed for 4 nights. Also it felt like they nickled and dimed for a lot of little things. There is a 15€ towel cash deposit. When we are already paying for all inclusive it’s a bit annoying to have to go grab cash for a towel. And it’s a 1€ euro charge to exchange towels. You also have to pay to use the inside pool. Again paying for all inclusive you would think you could use the pool like other hotels. The elevators are super small and slow. And when I went to the gym they didn’t supply any water cups. Overall it’s still a great stay, just some little things that could have been improved on.

Eveline Ferkranus

Great hotel!! We enjoyed our stay here. Staff is fantastic, work very hard and do their best to make you feel pampered. Valerio took our photo's and they are amazing! He is a really nice guy and he did his best to make a lot of different photo's. We had a great vacation and can't wait to come back some day!

Caravanning With The Coxs

Absolutely excellent! We were greeted by friendly staff and a lovely chap who took our bags to our immaculately cleaned room overlooking the sea and pool. A free of charge welcome pack was waiting in the mini fridge and so were tea & coffee facilities. A super comfy bed too. The main area of the hotel around the pool is amazing and being able to book sun loungers on the app the day before is a revelation! The food is really nice, you usual all inclusive buffet and we enjoyed the one restaurant too. Breakfast was excellent and we liked it was open to 11am plus having a menu at lunch was nice so the food didn’t feel repetitive. The entertainment was great and we enjoyed every evening including the cocktails! Location is perfect, nice and close to the sea and the town and the pharmacy over the road is very good and the lady speaks good English. Overall it was a great stay and very worth the money will definitely return.

Sheila Tudor

Stayed Dec 24 following a cruise. Paid for pool view but given one tucked away in corner by path with palm tree outside blocking any view. Rejected immediately. Second room lovely but why need to complain first. Steps daunting for us and took a while to work out how to avoid them. Liked the sunbed system very much and should be adopted by all good hotels. Did not find the food to my taste as it catered for different nationalities therefore limiting choice. Rooms were very modern with luxury bathroom. Would I stay here again. No as there are some bad rooms and my balcony view means a lot to me. Prefer entertainment inside lion club as outside stage to far away with no atmosphere.

Conor Lunney

Just back from the Princess Inspire after a great 4 night stay. Check in was very speedy and was offered a free room upgrade and early check in once the room was ready. The room was a decent size, bed were comfortable and the cleaners were friendly and thorough. We stayed on Bed and Breakfast basis, the breakfast was tasty with good selection of fruit, cooked items and sweet treats. The coffee and juices were not our favourite. All the staff from reception to the restaurant and the cleaning team were all helpful and friendly. The gym is well stocked and is better in reality than the photos, it includes a smith machine, cable station and dumbbells up to 22kg. The sunbed booking system was very helpful. Overall, would be more than happy to return to the hotel - would recommend (as a couple in early 30s)

Tom Joyce

Our second visit. The Hotel has really good accommodation and is kept very clean. The staff are very pleasant and there is a nice atmosphere. Dining is better than most and there is a high standard of food. Activities through the day and plentiful evrning entertainment. Overall good value for money.

C B

I stayed at the hotel for 4 nights mid December. I already knew the hotel from previous visits but had never stayed there. Check in was friendly. James? I think was the guy. Spanish guy but with the best British accent :) definitely did his best to welcome and give all of the information. I had a nice room on the top floor facing the mountains but even though the busy street is below the room was still quiet at night. Only had breakfast at the hotel and was able to choose from 2 breakfast locations.Tried both but decided to stick with the quieter one at the corner bar. The pool area is nice and seems to have enough sunbeds etc. The way the hotel is built some areas don’t get sunlight all day, especially towards the evening. Also no sea view (sunset ) from the pools etc All in all a nice place to relax. I didn’t watch any of the entertainment so can’t comment on this. Although there are lifts / ramps etc there are A LOT of stairs. Also to get from some spaces it is also necessary to change lifts.

Stephanie West

This is a fairly nice hotel . The staff are friendly and helpful. Rooms are ok ( although they are dated and could do with some TLC) . However the thing that really disappoints about this hotel is the food. Breakfast is ok But evenings , no , it's awful. The food is tepid/cold at best and not very nice. We ended up going out for dinner as we got fed up with it. Going half board is pointless if you have to go out just to get something hot and edible.

Gabi X

Horrible Experience! Avoid This Place!I was happy that my holiday ended and I was going home... I had an awful stay at this hotel. The place is in desperate need of renovation. Pictures on the website are from before opening about 12 years ago and judging from the state of amenities so is everything else.Rooms are outdated, with dirty walls, broken fixtures, and damaged flooring. Mattresses are so old and hard you can feel and hear every spring.The cleanliness was also a major issue – the bathroom wasn’t properly cleaned,bedding was stained.To make matters worse, me and my partner ended up getting food poisoning during our stay, which ruined the entire trip. The food was cold, and I couldn’t trust anything they served. I will never stay here again and highly recommend looking elsewhere. Definitely not worth the price.

Ian Palmer

A little outside from the hustle and bustle of Puerto de la Cruz this adults only venue is clean, generally quiet and well run. The staff are amazing, friendly and very helpful. The buffet style dining is always good with a range of foods you can be sure to find something to eat. Some refurbishment work is ongoing but don't let this put you off if a quiet holiday away from the booze cruisers and chaos of the south. We've been to Puerto 14 times and think of it as home from home in paradise for the couple of weeks a year we can get here.

Chris King

So the hotel has its faults, which the management is partially seeing to, but, in my experience, it is far from being a 4* hotel. The entertainment starts far too late. The meal service options are somewhat limited, and most restaurant staff lack any positive spirit. In most cases, I've half finished my main without any drink provision, and they never follow up with another drink if you've finished one. The room was adequate, the laminate was dated, and gaps in the joinery were evident in 50% of it. Housekeeping did an excellent job of making up the room, restocking the bathroom, and providing fresh towels. The one thing lacking was a desk and chair, but the balcony table and chairs did the job.. just. Also, 1 of the 3 lifts was out of service, for a hotel with floors into the teens, and also affected my satisfaction. The general layout of the hotel was quite peculiar. It is a solid 3/5* in my opinion in its current state, once the quality of these areas had improved it would be able to achieve a 4* rating.

louisa Mcmillan

This was my daughters first time abroad and we loved it there. As soon as you step out the hotel you see the beach. The pool was well maintained the only thing is they use salt water not chlorine so make sure you slap on the sun cream lol. The staff were friendly and helpful. The entertainment was rubbish

Laura Moody

Spent a week here on an all inclusive package (not platinum) based on the first floor right on the beach front. The room was immaculate but the restaurant/bar outside the hotel plays really loud music from 7-11pm (but not on Sunday and Monday so we got a break). Personally I struggled to get a decent nights sleep because the twin beds pushed together and the mattresses are very soft so it was difficult to get comfortable. Eventually we just flipped the bed around and sleeping was a lot better. We ate in the food market most nights. The service was quick, the food was delicious but it was very much the same each night so got a little bit repetitive. We were entitled to one night meal in the roast restaurant and despite the food being nice on the main menu we waited for a long time to get served or checked on so didn't end up staying too long and had our main and left. The sun bed booking system is great, we never had to worry about not finding a bed for the lazier days. If you are not too bothered about the pool I recommend the sunset area. Very quiet and chill and a bar with snacks right next to the loungers. The night entertainment was good. The rock music was the best night for atmosphere as the other entertainers kind of played the same music every night but still entertaining. We really wanted to try the spa but couldn't justify the prices for treatments and length of time that you get in the facility itself. Overall, we really enjoyed our stay and think the hotel is great and we would recommend it to any one looking for a luxury style hotel on the beach front.

Thomas Gardner

Really good experience, the staff are so helpful and really wanted to make us welcome. The location was really good as it’s next to the beach and lots of shops near by. Only one downside was our room was a direct view of the sea that was amazing but came at the cost of the restaurant/bar in front of it plays music until midnight and the room doesn’t block the noise. It’s not the hotels fault but just it’s worth knowing.

Dave Farebrother

Very elegant and comfortable hotel, nice pool and plenty of sun beds. Drinks are reasonably priced. Good rooms. Let down a bit by the quality of the food at the evening self-service restaurant: it’s ok but was expecting much better at such a nice hotel. And do all the acts and DJ have to play the same ten songs every night ?

Elaine Ingleby

Lovely hotel in a prime location. Food very good with extensive choice of dishes. Reception staff are so friendly and helpful. The room was cleaned well daily & bed changed on request. The sun bed booking system is great & easy to use. My only criticism is that the bath & hand towels need replacing as these were extremely thin from use.

Paddy Bourke

Absolutely fabulous. The best holiday I have ever had. Great staff great food super clean rooms. Can't say good enough things about this hotel

Michelle McDonald

Exceptionally clean hotel throughout. Lovely friendly staff - didn't meet 1 unhappy staff member during our weeks stay. Every meal was delicious with fresh eggs and pancakes every morning and lunch/dinner had a cooking station with fresh pasta, meat/fish. Rooms are of a generous size, mattresses are of a memory foam type, which aren't for me, but hubby slept very soundly!! Fresh towels on request and deposit at check in for pool towels. Beer, wine, spirits, cocktails, tea, coffee and soft drinks on All Inclusive. Only things letting this hotel down are the pool temperature - states heated but was definitely not, and the location - 3/4 way up a steep hill and a good walk to shops, although there's a free bus at certain times, or if you go out reception, turn left and left again at the end of the hotel, there's a path which zig zags down to the beach/walk to town. Would definitely recommend those hotel and would certainly go back.

Katerina Malika

We liked everything about this hotel. The location is next to the best beach in the region. I would like to thank your entire team. The rooms were cleaned every day, the cleaning ladies were friendly. The rooms are large and have everything what we need. The food in the restaurant is delicious and varied. The waiters were polite, they kept the restaurant tidy. The evening program was interesting, we really enjoyed the live music evenings. Special thanks to everyone who organized the Christmas party, it was very cool, we were greeted with champagne and snacks. Beautiful holiday decor and many different holiday dishes and music in the restaurant. Thanks to the whole team, these were 11 wonderful days in your hotel.

Mark Evans

I don't do holidays but needed a break due to health. So chose a hotel that was adults only and not in the centre of the town so it would be quiet. Turned out we found a gem. The hotel looks beautiful Sat facing the mountain on one side and the sea on the other. Clean and spacious inside. The staff inside are so polite and friendly. We went in November the weather being still warm but we hoped also the town would be quiet. Which it was. The hotel pool was always quiet so became my place to sit undisturbed a lovely bar to get a drink and snack when we wanted. Though we would often go to the restaurant as there was always a lovely choice. The hotel made my holiday and proved to be the perfect place for us to unwind. Thank you to all there. Hope to return soon.

Nicole Tajanlangit

Uncomfortable Experience at Reception I was really looking forward to my stay, but unfortunately, my experience at the front desk left a bad impression. When I asked the male receptionist for directions to the parking area (which was included in our booking), he was noticeably cold and dismissive. Instead of simply helping, he made a point of ridiculing me together with his other male colleague for not using my phone instead, which felt unnecessary and rude. What made it worse was seeing how friendly and accommodating he was to other guests. It was hard not to feel like I was being treated differently as an Asian woman. I can’t say for certain what his intentions were, but the difference in how I was spoken to compared to others was upsetting and made me feel unwelcome. I really hope the hotel takes this kind of feedback seriously. A little kindness and respect go a long way, and no guest should feel uncomfortable simply for asking a question. I’d love to see better training in place to ensure every guest is treated with the same level of courtesy.

Ben Harding

If you look up the hotel on a popular search engine, you’ll see derogatory comments regarding the breakfast. IGNORE THEM. The breakfast provision is absolutely outstanding. Loved the hotel. Yes, the pool is oddly located, at the lower end of the hotel, but that means that it’s a long way from most of the rooms. This is a good thing. Nice pool, great little bar and kitchen there too. Staff lovely and v helpful. Room cleaning is great, occasional forgetfulness re: teabags/coffee pods notwithstanding. Room layouts are great, too, with separate sections. WiFi can be a little unreliable, but any complaints are minor. Oh, and did I mention the breakfasts are outstanding?

Marcin Leon

I always book cheap hotel as I'm only sleeping there all day I'm out. So my suprise was the cheapest option was 4 stars hotel. And be honest it's not 4 star hotel! But most important it's clean by staff every day so I really don't care. Another thing that was important for me big supermarket is just 4 minutes from hotel. Reception when I want to go to other city find me cheapest option to travel there and bus station is just 2 minutes from hotel so you can travel all around island for 10€! It's cheap and if thats what you looking for don't expect modern rooms and the pool is small (don't care as I was not using it) but there is enough space on top roof to grab some sun if somebody looking for that kind of holiday with pool bar.

Daff

This hotel is not even a one star hotel. The whole building needs to be renovated and modernized. Time has stopped inside the walls of the hotel and so has the staff. The food was over-all disgusting with some exceptions, even the scrambled eggs were made from powder. I wholeheartedly recommend to stay away from this place. Anything else would be a better option, unless location is key. The cleaning staff was very friendly and polite. The kitchen staff needs to be fired.

Diana Gray

We have been coming to this lovely old hotel for 15 for our winter break. The hotel is clean, comfortable and friendly with clean towels everyday and sheets ever 3days. As far as food goes you have to remember you are in Spain, if you want English food stay at home. I agree it is not suitable for all inclusive as entertainment in the hotel is non existent. But plenty can be found else where in the town. Sadly we have not been able to book our holiday for next year and we find this very worrying and staff are not able to inform us of the future of this lovely old hotel. We just hope it will not be pulled apart like others have been so very inflated prices can be charged. Which will probably mean we will not be able to return to our favourite holiday destination.

Adam G

Paid for all inclusive but got ignored at bar as locals were given preference and served first. One of the female bar staff was particularly rude towards non locals. Same with the food. A poor selection of food. The pool bar didn’t have anyone serving often. Rooftop Pool closed for 2 out of 6 days we stayed due to weather. The gym was on and location was good but the service poor.

Dmitrij Lanovoj

I had a great experience staying at this hotel. The service from the staff was excellent—always friendly, attentive, and ready to help. Their warm attitude made the stay even more enjoyable. The food was delicious, with plenty of variety to suit all tastes. Every meal was fresh and well-prepared, offering options for both healthy eaters and those looking to indulge. The location of the hotel is also a major highlight, conveniently situated with easy access to local attractions and stunning views. Overall, this hotel offers a wonderful combination of good service, tasty food, and a great location. I would definitely recommend it to anyone looking for a comfortable and enjoyable stay.

Daria

Great view from the window, clean rooms. Breakfasts, lunches, dinners are very tasty, but it seems like something is missing. Why is there no salad for breakfast, for example? The staff is just great. Everyone is smiling, everyone is kind and respectful. You can sit in the hall, there is a small shop, as well as a swimming pool and a bar. But please correct the mistake in the information paper!! It says that "WiFi is not included" but it's not true😊 They gave us a piece of paper with a password later🌺 I will miss my vacation here. Thank you for this time, I hope I will have another opportunity to stay in this hotel.❤️‍🩹

Sarah Cawthraw

Great hotel, friendly staff, clean and tidy, easy to get to, a few minutes from the beach and a hiper dino supermarket. Also just a few minutes walk away there's a set back small shopping center thats opposite the hotel which also has a supermarket, prime location for the bars and beach , limited plug points for power in the room, and only one side of the bed has one for charging phones etc. And the lifts take forever especially at meal time, the middle of the 3 seems to be out of use though there's no sign to say, and you usually after waiting forever have to go in the opposite direction to the floor your on before the lift finally delivers you to your floor But the entertainment is good, the rooms are cleaned and fresh towels and loo roll daily. Lovely hotel, nice food and great experience.

Daniel Jones

Had a lovely two week stay.. only a couple of things that I would suggest . A kettle in the room should be standard especially for a 4 star hotel.. the food was ok most of the time but there wasn't really much variety.. staff were amazing and friendly and helpful.. the pool was freezing cold 😂 but then I did go in February

Artem Chernai

Good place and best location. But not a lot of space around hotel to walk. Small swimming pool.

Beth Long

I absolutely feel this hotel is 3 star at best. Location was good. Decor was a bit dated, food very average - meaning although we paid all inclusive we eat out a few times during our weeks stay. Poor choice in alcoholic beverages and poor quality. Most importantly, several members of staff at the hotel were extremely rude (couldn’t even raise a smile) and gave the impression of being ‘anti British’. One in particular (main bartender) at times was uncomfortably rude to us and others. Rooms were reasonable - they were clean and bedding, towels etc were cleaned regularly. TUI rep very un informative. Local lady who sat in foyer, not much personality. Entertainment was geared mostly for the Spanish guests, and compared to many other hotels we’ve stayed at was poor. Puerto de la cruz is a lovely area, we sadly chose the wrong hotel! (Based on 4 adults in our 60s staying Sept 2024 for one week)

Jessica Orman

Staff were brilliant and very polite. Rooms were basic but expected for the price. Beds could’ve been comfier. However, boyfriend loved the bum washer. Breakfast had lots to choose from. Good location, right by the beach. Have some fun performances in the evening. Crowd was older than us.

Violina Pesheva

Good hotel with great atmosphere and amazing service. I had a little high expectations for the food but overall I'm happy with the variety. The views from the hotel are amazing though!

Frossty Frossty

This hotel has no chance of being 4* Black mold in the bathroom. Rust on the ceiling and around the toilet. Torn pillows, uncomfortable beds. And the person who designed the rooms has probably never entered one or used a toilet. Toilet paper holder behind the toilet itself? Come on. Tv table was placed so stupidly that there was always no space, but that wasn’t the main problem. The problem was it’s corners which were exactly in the height of our daugter’s head and she hurt herself a multiple times. When we asked for a different room, we were told all the rooms are the same. Which brings me to another point- adding a welcome drink and a tiny fridge, which can’t fit anything, doesn’t make the room “premium”. This room was far below standard, definitely not premium. The only good thing about the room was the balcony view. Wifi was slow, but more or less working. The hotel was presented as a family friendly hotel, but with absolute zero things for kids. Swimming pool was totally useless as it’s open only 10-18 o’clock, so it closes exactly in time when you are returning to the hotel and you want to wash out some salt. But that actually doesn’t really matter, because it’s awfuly cold. The stairs leading to the pool barely held itself and felt like it’s gonna fall of. The last thing was prohibition of using floatables. So no kids again. Staff at the reception hasn’t had any informations at all, not even where to get a post stamps. Elevators should definitely go faster and at least one more would help a lot. Hotel also offers a parking, but you have to come to the reception at 8:00 and ask if there’s any space for you. And if you’re lucky enough you’ll pay 10€/day. We haven’t had the luck and we rather parked at the mall around the corner for more than double the price. Which was actually okay, because the hotel parking entrance seemed like you’re entering some private staff area and was closed with a gate. Food was kind of repetitive and the kitchen fumes went all around the dining area. Food wasn’t anyhow good or bad and it’s a matter of taste. Breakfasts were more or less same every day, but good. The only thing i was missing about the food were cards naming each plate as otherwise you can just guess what it is that you put on your plate. No alergen list as well. But, to not only shame the hotel, i must admit that the housekeeping and dining staff does a great work and were very friendly and nice.

Sani Rus

I am surprised after reading few bad reviews about this hotel, so here is my review: - room, and bathroom are spacious, cleaned very well six days a week (we stayed at ninth floor) - water pressure is great, plenty of hot water, bets and pillows are comfortable - buffet breakfasts and suppers are great - versatile menus, plenty of choices - hotel is close to everything All three elevators operated during my stay, yes it was necessary to wait sometimes, but not for long. I didn’t interact with hotel staff much, so I can’t say much how friendly or efficient they are. To complainers about the hotel pool - cmon guys get a life, there are plenty of excellent beaches nearby, walking distance away. Now some things to improve: - air conditioning was loud and inefficient, luckily in November we can just open balcony door - wifi is poor, often disconnecting or lowering speed - juices served are actually a colored water, that turn into plain water as breakfast or supper progresses - bathtub, but I prefer to have a shower cabin - yes, in many other countries this would be a three star hotel, so what

S R

Hotel and rooms were nice, food was mediocre but location was not so good. Not sunny at all, very cloudy, and next time I visit Tenerife I will ensure to avoid the north. But other than that, hotel was good. Rooms 4 stars, service 5, but location 1.

Tim Meier

We really enjoyed our stay in Atlantic Mirage!! The view is amazing, the staff so friendly and helpful! The shower has a curious detail with coloured lights, that was really nice! The food was great, we enjoyed dinner and breakfast both and the food was very tasty, there was something for every taste. We love wine and therefore they had lots of options too. And as we were not able to drink a whole bottle the first night, we could finish it the next evening having dinner again. This was a great deal. Reception staff was so friendly and always smiling… we had a very pleasant stay in this hotel! We will come back for sure

Anastasiia M

A very beautiful and great place to stay. The view from the balcony is stunning. The rooms are very comfortable and have everything you need. The balcony feels incredibly private—no one can see or hear you. The location is also excellent. The suite is a bit overpriced. We had a suite that consisted of two equally sized rooms, each with its own balcony and bathroom (one with a shower and the other with a bathtub). One part of the suite had a bed, while the other had a sofa. We didn’t feel like the room was significantly bigger; it just felt like we had two separate rooms. We had a minor issue with a noise from the jacuzzi mechanism in our room, but they fixed it very quickly for the night. However, for a longer stay, it might feel more uncomfortable. The breakfast was not excellent but good, with a limited selection of hot dishes.

Anna Kukarina

We had a wonderful vacation at Atlantic Mirage Suites & Spa and are extremely happy with our choice of this hotel! It is a beautiful hotel with modern, new rooms equipped with all amenities. The views from the rooms are truly breathtaking, and the location of the hotel is ideal. The service was top notch; the ladies at the front desk were always ready to help and were incredibly friendly. The food was another highlight of our stay. There was a wide choice of dishes, everything was fresh and beautifully served. A special thanks goes to Lucas, who worked in the restaurant. He was a very positive and attentive waiter, which made our stay even more enjoyable. In short, this hotel exceeded our expectations. Without a doubt, we would love to come back here again. What a fantastic vacation this was!

Anastasiya Ramanchuk

Unfortunately, we are very disappointed with the choice of this hotel. It wasn’t a vacation, but some kind of absurd situation that got worse every day. The hotel, which claims to be 4 stars, barely deserves 2 stars. I’ll start by saying that upon check-in, we were given room 603. As soon as we entered the room, we noticed a constant hum that never stopped. In the reviews here, I found information that this is a permanent problem. We approached the reception asking to change the room, but we were offered either to pay an extra 15 euros per night for a room on the 9th floor or to move to room 102 (which was probably the shadiest and had an incomplete view). The staff refused to show us the rooms, saying that once we enter the room, they would have to clean it. We decided to pay extra to avoid any further issues, but it’s quite strange that we had to pay for peace and quiet since the rooms didn’t differ in any way. At the same time, the staff is well aware of the issues in the rooms on the 6th floor. The rooms have tile floors, but there is no option to get disposable slippers. A bathrobe here is a service that costs 15 euros. For toiletries, there are 2 bars of soap and a nameless 2-in-1 shampoo/shower gel. Beach towels require a deposit of 10 euros. The room has a microwave, fridge, kettle, and cups, but no plates, forks, or even tea bags. Buffet. Breakfast ends at 10:30, dinner at 21:15. However, cleaning starts half an hour before. Once we came for breakfast at 9:40 and wanted to sit closer to the window, where it was a little quieter. A staff member rudely approached my husband, indicating that we couldn’t sit at that table because it was already set up for dinner (there were two glasses on it). She pointed to a free table near the coffee machine, where there was a never-ending queue. Since the hall is small and there are many guests, relaxation is impossible. It’s very noisy. The food quality also leaves much to be desired. A lot of cold and low quality dishes. There were other small things (bad toilet flush, unnecessary reminders about the check-out, etc.), but it doesn't matter at all compared to the feeling that you weren't expected here... Pros of this hotel: Great view; Comfortable large beds and clean rooms. Unfortunately, we didn't try the pools because, out of the 3 days, they were closed for 2 days due to weather conditions. Conclusion: I would rather spend 180 euros per day elsewhere... Tenerife has plenty of places with excellent views at more reasonable prices. Don’t overpay for the service that’s not even here.

Mark Higgins

Just arrived today. After reading to the reviews we fell a bit let down. ,£15 Euro to book spa we thought it was in with holiday. No free water at dinner had to pay £2.30 for small water cheap coat hangers on wardrobe no extra long hang for wife's long dresses.£1 every time you swap a towel. Extra for safe Paid a lot for the holiday and the little things let you down. It's a 4star paid less elsewhere and got a lot more. Nice views though

Richard Higgott

First of all, all the staff at this hotel have been brilliant. Friendly and helpful. We parked at the front of the hotel for free but space is limited. Secure parking is at the rear for €8.00 per night. Food has been excellent with buffet style help yourself but the drinks are waiter service. The rear garden is absolutely beautiful including the pool area with green parrots flying around and in the trees. There is access to the communal gardens through the rear gate. It's about a 20 minutes walk from the hotel to the seafront, all steeply downhill. There's a free shuttle bus back from the rear of the main shopping precinct. Our room 406 was nice inside but the balcony directly overlooked the delivery compound (although it's a Teide and sea view). Noise from deliveries, staff coming and going and even garbage collections at 4.00 am makes this room highly undesirable. A rear room overlooking the garden would be much better. Also constant smoking by the neighbours in 408 made the balcony virtually unusable. I did complain about the room and the staff are very nice, they did send up complimentary bubbly and chocolate but didn't offer a different room Would I return? Possibly because the service and food were good but definitely not in that area of the hotel

SX Ma

The hotel environment was excellent. Since we had a car, we could drive directly to the parking lot, so climbing stairs wasn’t an issue. The breakfast pancakes were especially delicious—highly recommended! Dinner was different every day, so it never felt repetitive. The staff were all very friendly. I highly recommend this hotel!

Karen

The location is about a 15 minute walk to the main town,241 steps is the quickest way down if on foot,but 241 steps coming up is a challenge. The hotel does put a bus on that takes you down and back. There is a little shop 5 minutes walk for essentials and one bar 10 minutes away. But the hotel is all-inclusive ( if you choose).

Andrew Storey

Great place to stay. The rooms were large and although we didn't pay for a sea view we did have a good view of the sea from our balcony. The food was really nice and varied each day. Slight negative was that we weren't informed of the option to use the restaurant downstairs on our arrival. When all inclusive you can swap the buffet for a meal in the restaurant downstairs. Unfortunately it's only open on a Friday and you have to book at least the day before so we missed out on it. The gardens and pool were sheltered from the breeze which made it a great sun trap. The pool was decent size and there was no need to get down early to get a sunbed as there were always some available. Cocktails were really nice and most were available in the all inclusive even with branded alcohol. Bear on tap was Amstel. The walk down to the town was fine but lots of steps. They do however have a free shuttle bus down if needed which we didn't use. The old town area of the port was lovely with great restaurants and walks along the front. We hired a car which did mean that we had to pay for parking at the hotel. You have to book and it was €35 for the week but you do get your own spot. Great place and will go back.

Andrew Partington

tldr: it's ok, clean, good service, usual Spanish Hotel food - aimed at Euros, not British, but I'd go back. Visited December 2024. Half-board. Extra for safe and kettle. water/beer/soft drinks in mini bar, pool towels with deposit. Rooms are clean, and cleaned daily, no sign of bugs in my 3rd floor room. Some other reviews report cockies, perhaps they had ground floor garden rooms. I paid a bit extra for a Teide view, tbh it's just the absolute top of Teide as the hotel is in a shallow dip, but this is nice as it keeps the wind off. The food is probably good but not aimed at Brits. Breakfast is the usual Spanish hotel streaky bacon, weird sausages, watery baked beans and the vast array of continental stuff. If you're not into the full English you'll find something decent to eat with plenty of cheeses, cooked meats and fruit yogurt combos. One day they had actual British sausages, I mean they were low end greasy spoon sausages, but I've not seen anything other than weird little coloured sausages at a Spanish hotel before, so kudos. Dinner was a decent selection of two fresh grilled proteins at the service counter, sometimes actual nice fish, usually run of the mill chicken or pork, a stew type dish, veggies, some kind of chips. Always plenty of cheeses and meats, a soup, a bit of salad and the usual array of tasteless, tiny deserts. Redeeming feature - every day there had really good Canarian potatoes and passable mojo sauces. A decent wine selection in the restaurant. Now, the entertainment - if you're German and aged 70+ you'll love it. One night the "musician" didn't even sit with the organ/keyboard while it played it's mind numbing selection of ancient hits. A night of Spanish guitar/modern pop that had the euro wrinklies strutting their Strictly stuff all over the dance floor. I was wondering why the bar closed at 11pm but it was cause most guests went to bed before 10pm. Banging it is not, but if you want a quiet hotel this is the place. If you want more of an interesting night life go to the Plaza del Charco in the evening but be prepared for the usual tourist trap type restaurant. I actually found this a good base to explore from and situated with a nice garden and (not too cold) pool. The park outside is well used by locals and good for a swift constitutional. On the other side of the park is The Hotel Tigaiga, which is a slightly nicer version of this hotel with even less going on in the evening. But it does have a nicer A La Carte Restaurant. If you want to try some splendid and interesting food and wine go to Vinoteca Con Pasion (let them choose a wine for you). Visit Alberto's Bar across the park for a drink with great views. If you want a silly and good fun/value local cooking lesson see if Bodegas Monje are doing Mojo sauce lessons. If you are renting a car there's a free car other side of the Taoro Park, busy but possible to avoid paid hotel parking.

Paul Davis

Very nice hotel. Smart, modern, and clean with good attentive service. Rooms could be a bit more luxurious with comfier beds and satellite tv, at least with Netflix, etc. Air conditioning is more of a fan than actual temperatures. Food: Good standard, but the choices are not huge. Location: You can see the sea, but it's a bit of a walk down various steps and slopes to the beach itself. Entertainment: Fun, light hearted abd varied, but the quality could be improved upon. The furniture in the theatre area is like plastic garden furniture. Overall: A nice experience, but a lot could be improved upon.

Dill Thomas

Just back from another brilliant time at this hotel. It was our 4th visit there in 3 years and once again we were thrilled. The food is excellent, the staff are great and the public areas are very well cared for and spotlessly clean. Got to mention the housekeeping staff who are superb, our room was serviced every day and the girl who did it was lovely. One word of caution at the moment, not the hotel's fault but the roads around the area are being repaired and re-surfaced and at the moment there are not many dropped kerbs for a mobility scooter to get about easily. I'm sure the work wont be long being completed although we never saw any work going on while we were there. We'll be back soon I'm sure.

A BC

Great staff. Great food. Beautifully clean and sparkling hotel. Great pool area but the entertainment area is so utterly noisy but the drink is tasteless and extremely weak. I am not really a drinker but after around ten drinks I felt no effect whatsoever. Named brands are around 2.4 euros each.

Susan Giesecke

Just back last night from a lovely chilled week of winter sun. Hotel is immaculate, staff are friendly and always work hard. Food was ok but maybe we’re just fussy eaters. Entertainment was fantastic, especially the night from the entertainment team. Big shout out and well done to them all (the tall guy was absolutely superb!). Our only downside were the beds - you could feel every spring but we didn’t report to reception. Location is great with only a 20 minute transfer. Didn’t venture much out of the hotel as we like like to sunbathe. All in all a great week was had.

A A

The hotel itself is quite good – great location, tasty food, and clean rooms. However, there is one major downside: if you arrive with a rental car, be prepared for an unpleasant surprise. The hotel parking lot is empty, yet they refuse to let you park there. Instead, they direct you to a public parking lot about half a kilometer away, forcing you to walk back with your luggage or shopping bags after a long day of traveling. Thus employees cars are parked without a problem there. On the first day, they claimed it was due to roadwork. The next day, the roadwork was finished, but their policy remained the same. Is this acceptable for a 4-star hotel? What if I were traveling with an elderly person or someone with mobility issues? Would they also be expected to take this unnecessary walk? It’s disappointing because this kind of absurd and unreasonable policy ruins the overall experience. If you plan to rent a car, think twice before booking this hotel.

Monika Tcaneva

Amazing place! It was the best decision for our vacation to book this place- location on the top of the hill with breathtaking views ( it will be recommended to have a car as it is a bit far and steep to walk by foot). Food was in my top 10 of all the things i have tasted so far - fresh and delicious. Rooms were not super modern but clean. Also the staff were very friendly and helpful.

Djana Fahry

Gorgeous stunning views and location. We got a seabird suite which really just makes your day especially if it’s sunny. You really feel like an Eagle staying here. The hotel looks well kept from the outside facade, the reception and lounge areas are modern and up to date. But the rooms are old, couches and bathrooms need replacing and proper maintenance. No heating in bedroom so can be cold at night. Towels are not 4* standard and are washed up and need better bleaching. The bar was closed both times I tried to buy coffee. The buffet breakfast was ok, fresh pastries and fruit selection was not bad. The coffee machine needs replacing as it tasted terrible. The views however of the restaurant are absolutely out of this world and pretty much make up for the maintenance/old building problems. The staff at reception is accommodating, hard working and professional, special thanks to Mrs Kanan who went out of her way to attend to our requests for extra blankets. Enjoyed the stay!

SALMAN H

The hotel is in a fantastic location with breathtaking views, making it a great spot to relax and enjoy Tenerife. The staff were kind and accommodating, and the breakfast was excellent with a great variety of options. However, the hotel and rooms feel a bit outdated and could use some renovations. The beds were attached together, which wasn’t ideal for comfort. Overall, a good stay with some room for improvement.

Dominik Thaler

We came as a family and despite the nice view, beautiful garden/pool area and friendly staff we wouldn’t return.First, we felt it was bad value for money. Our room was very worn. And the dinner buffet was terrible. So much choice and yet l, besides the boring but decent salad buffet and the always fresh and big fruit choice, not a single dish that tasted well. Second, the exposed location on top of a high hill has the drawback that it windy and cold. So at least in the cooler times of the year the pool becomes useless. And you need the car for anything.

Rebecca Crew

Staff all friendly and helpful. Rooms clean. Lovely, scenic and peaceful location. The main things that could be improved are having a drinks machine with bigger capacity as it holds five cans of coke only for example - I would have spent more if more were there to buy basically and having a cash point would have been useful on arrival day too. Overall lovely 👌

Anthony Cluxton

This was the perfect place for me. High above Puerto de la Cruz set in beautiful gardens tended by two full time gardeners. Fabulous but very steep walk down into town through amazing terraced parks filled with hundreds of flowering trees and shrubs and birds, butterflies, dragonflies and reptiles. Very well managed hotel with friendly and professional staff. Great variety of meals served by very efficient and friendly people. Rooms and public areas maintained to a very good standard by great people too. 100% delighted 😎

Martin Rozbik

We stayed at this hotel in Puerto de la Cruz for 12 nights, and overall, our experience was mixed. On the positive side, the area around the central pool was beautifully maintained, with lush greenery that created a relaxing atmosphere. Additionally, I appreciated the responsiveness of the management; whenever we had a request, they genuinely tried to assist us. However, there were a few aspects that made our stay less enjoyable. The hotel seemed primarily tailored to older German tourists, who made up the majority of the guests. This was reflected in many aspects, such as the evening entertainment and the bland seasoning of the food, which seemed to cater to their preferences. As a younger couple from the Czech Republic, we didn’t feel as though the hotel considered us an equally important clientele. Another issue was the condition of our room. The furnishings were outdated and would greatly benefit from renovation. The balcony doors, in particular, were poorly sealed, which resulted in constant noise from the busy street outside. Although someone did attempt to repair the gaps, significant drafts and noise persisted, making it difficult to sleep at times. I’d also like to mention the dining staff, whose attitudes were inconsistent. The younger members of the team were friendlier and often greeted us with smiles, which created a pleasant atmosphere. However, some of the older staff were less welcoming; on several occasions, they didn’t respond to our greetings, even when I repeated them to ensure they heard. While I understand that working in hospitality can be challenging—especially when some guests behave poorly—it still felt unprofessional. One particular instance stood out: while I was still eating, one of the staff members took my plate almost directly from under me and slammed it onto the cleaning cart. Moments like this detracted from the overall experience and didn’t contribute to a feeling of relaxation or quality service. That said, given that this was one of the most affordable options with half-board on Tenerife, I would still rate the experience slightly positive. However, I don’t think I would choose to return unless some improvements were made. With a few updates to the rooms, better soundproofing, and more consistent staff training, this hotel could truly become a fantastic place to stay.

Jill

Not what I expected and disappointed that the hotel describes as being a 4 star. Our initial room was facing a very busy road and when we asked to change room, the staff reluctantly agreed (eventually). The buffet breakfast is mayhem and not enough seating in the main building however I did feel the selection of food was good. Definitely the hotel is for the more mature person as the average age seems to be around 70 plus. There is no other facility for food if you haven’t booked into the restaurant, which seems impossible to get booked. Would I stay here again, this is simple as my answer would be no.

Ehsan Jorj

Very nice view. They have a great Garden. A good pool. Great breakfast. The rooms were clean but too old. Mattresses were exploited. They need a renovation. But in one word; good

Юлія Пілат

I really liked the concept of a non-smoking establishment. The hotel itself is located among the city streets, 15-20 minutes walk to the ocean. The hotel has a great pool. The exterior itself is a piece of wild nature combined with civilization, everything is very harmonious. The room is clean, the cleaning is without complaints, and the staff responds immediately to all requests. The cuisine is delicious. I am very satisfied.

Magdalena B

Room nice and clean. Housekeeping friendly and lovely. Everything what you need is there Service need a little work on . I think they don't have enough staff . On happy hour they never there when you need to order something. You need to go to the bar to order what you need . Takes ages to bring final bill. Location very nice and quiet. Food lovely and fresh. Every day something new on menu. Overall we enjoyed our stay . Views breath-taking .

Anni Liseborg

Amazing hotel 🤩 We had 6 beautiful days at Puerto Palace at the end of January. Everything was fantastic especially the garden with the pools. The garden was like a well kept park, very clean, green and lush. We had a great room on the 3 floor with stunning views to garden/pools and all the way to Teide. We had lunch and dinner included and we loved it. The food was delicious and nicely presented. The entire staff was very helpful and friendly always. We will love to come back 😃

Beth Smith

Lovely place to stay! Can make many nice meals out of the food provided for half board, lots of cheese and vegetarian options. Walk to the beach is not too far (25 mins) but it is down some steep hills so would not recommend if you struggle with mobility. Lovely cocktails here, live music and mini golf

Gustavo Baron

Sadly, this hotel does not live up to expectations. While the website promotes gym facilities, there is no on-site gym available. Guests are required to pay €10 per day to access a nearby facility instead. On the positive side, the food is enjoyable, with a good variety offered at dinner. However, the rooms are smaller than anticipated and lack the spaciousness suggested online. On a brighter note, the staff provide excellent service and are very attentive.

Leon Mat

Our stay at this hotel fell significantly short of expectations. We were assigned a ground floor room adjacent to the mini golf area, which unfortunately exposed us to constant and overwhelming kitchen exhaust odors from the nearby chimney. The situation was made worse by windows that couldn't be opened, and the room's poor ventilation system offered no relief. The rooms show significant wear and appear to be long overdue for renovation. Despite our specific request, basic amenities like a kettle were not provided. These issues significantly impacted our comfort during the stay. The breakfast offered was decent in quality, though vegan options were very limited. While we didn't utilize other hotel services, our overall experience suggests this property operates more at a 2-star level rather than its advertised rating. Given the room rates, the value for money is poor. The combination of dated facilities, lack of basic amenities, and air quality issues make it difficult to recommend this property. Until significant improvements are made, particularly to room ventilation and modernization, potential guests should adjust their expectations accordingly.