Jonathan Wei
Firstly there is a receptionist in the morning she is very friendly and I want to thank her for making my stay great. The hotel is old but generally kept clean.
The rooms need serious renovation - fridge is mouldy and shower tap rusted. Air conditioning filter dirty and smells. Light not working. Wifi is very weak in the room you have to stand at the door to receive signal. No signal at the bed. No separate shampoo, conditioner, hand wash, shower gel, body lotion. No facial tissues. The blanket and bed smells like previously used.
Food was great and had lots of protein options but I’d like to see some more vegetarian options apart from salads. Food temperature needs to be higher. Sometimes it is overcrowded in the restaurant and they need to open up the outside area/separate empty tables. Ventilation is insufficient and you walk out of the restaurant smelling like you’ve been cooking in the kitchen. The hallways and lobby also smell like the cooking. Bananas are generally available everyday which is great. Cakes were great.
Pool was not so bad actually it was relatively warm.
Location was good, in front of mercadona and about 5 min walk to the stop at the top of the hill (Tucan) that goes directly to TFN and TFS.
Overall for the price I paid it was okay and one of the cheapest 4* hotels so some of these things lacking can be accepted but the cleanliness aspects need to be addressed immediately. Infrastructure based shortcomings should be improved in the future and I hope to read about future reviews from other guests.
Raluca Popa
This was, without exaggeration, the worst hotel reception experience I have ever had.
We arrived around 10 PM after discovering that our nearby Airbnb was full of mold and unsafe to stay in. After two long flights with a toddler, we were exhausted and had no energy left to search for another place. This hotel was right next door, and we saw on Booking that rooms were available, so we went there immediately.
At reception, we were met by a young woman in a blue hoodie who, from the beginning, told us there were no rooms available. When we mentioned that Booking showed availability, she abruptly told us to “make the reservation on Booking” in a very dismissive tone.
Under normal circumstances, we would have left. But our toddler was already asleep in the stroller, and the situation was overwhelming. So we made the reservation on Booking right there, received confirmation, and waited again in line — only to be told, in the same rude tone, that the confirmation didn’t matter until she personally received it in their system. No estimated waiting time was given. No attempt to help. No empathy.
We waited over 40 minutes in the lobby, completely exhausted, with a small child asleep in the stroller. We were visibly distressed. At one point, due to extreme fatigue and stress, I experienced a panic attack. No one checked on us. No one acknowledged the situation. We were simply ignored.
When my husband approached the desk again to ask about the room, he was spoken to in a passive-aggressive manner, as if we were asking for charity instead of having a confirmed, paid reservation.
Eventually, after repeated insistence, we were given a room.
Because of my profession, I spend around 30% of my year staying in hotels. I have never encountered such a lack of professionalism, empathy, and basic courtesy at a hotel reception.
A deeply disappointing and distressing experience.
paul rushton
Fit for purpose, no frills. The food was adequate but not special. The drinks were the usual Spanish local stuff, better was available, for extra euros. The room was spacious, the AC was old but worked, a little noisy tho. There was a card inviting us to use the mini bar that was empty 🤷🏻♂️.
I would say that 60% of the staff were begging for the season to finish the rest were happy at their work. The hotel has around 300 rooms but the pool is miniscule and unheated. The entertainment was poor.
Barbu Alin
1. Food – poor, repetitive, and not diversified at all.
2. Service – ok-ish at the table, weak overall.
3. Overall / atmosphere – the bar closes at 11:00 PM, and between 11:00 PM and midnight everything is extra charge.
The drinks are mediocre, which we can overlook, but the music in the lobby is very dull, old, and unpleasant.
On the terrace, if you go out for a cigarette, there is only one designated smoking area at the far end of the yard, so you can’t smoke freely. Moreover, if you stay outside in the yard, there is a high chance of being locked out — I say this because it happened to me.
Overall, if you are 50+, this is a quiet place with mediocre food and service.
However, if you are under 50 and want good music, a nice vibe, and to enjoy a drink without being “forced” to go to bed at 11:00 PM, I do not recommend this place at all.
The only good thing was the internet — fast and with good coverage.
The rooms were decent and fair for the price, but the bathroom ventilation did not work.
This is an honest review from my side, and I do not recommend this place.
Javid Jabbarov
The hotel has a good location. There is a shopping mall across the street with a supermarket inside, which is very convenient.
The rooms are old: the bathroom, beds, and furniture are worn out. There is a constant smell of food in the corridors coming from the kitchen, even though I stayed on the 8th floor. Sometimes there is also a smell of cigarettes. A small piece of soap is provided, but it is already broken when unpacked. Room cleaning is done daily and done well — no complaints about that.
The reception is excellent. In my opinion, the hotel survives only because of the staff. The staff are amazing — friendly and always willing to help. The reception is available 24/7, and they always greet you with a smile.
The hotel does not provide umbrellas — even 3–4 umbrellas would have been helpful. Pool towels are provided with a €10 deposit. When checking out, you return the receipt and get the money back. If you want a clean towel after use, it costs an extra €1 each time.
There are swimming pools on the hotel grounds — one for children and one for adults. The pools are not heated, and the water is very cold, making swimming uncomfortable.
The food is terrible. I barely ate at the hotel. I had an all-inclusive package and regretted it. Most of the time, I ate outside the hotel or bought food from the supermarket.
The food is beyond words: it is served cold. If you come at the beginning of lunch or dinner, some items are not yet available. If you come in the middle, 4–6 items are already gone because they have run out. When asked if more food will be provided, the answer is no. Until the end of lunch or dinner, the trays remain empty. Sometimes leftover food from the previous day is served. The lack of kitchen staff is immediately noticeable — one chef does everything: serving food, frying eggs, and preparing dishes. The hotel is clearly cutting costs on staff.
Overall, my vacation was great, but the hotel is not part of that experience. It is not worth the money I paid. Unfortunately, this is the reality. I am disappointed.
My Booking
