VKT
I was a bit nervous for my trip having read some negative recent reviews, but everything was amazing. We stayed in a Preferred Club room with a pool view, B&B. Our room was spacious, clean and the view was beautiful . The breakfast buffet was great, plenty of choices and everything was super tasty. The pools were clean and with a pleasant temperature to cool down from the sun. Plenty of sun loungers and never had a problem to get a pool towel, although the hotel was quite busy. Cocktails from the pool bars were also superb. Just across the hotel is the beautiful Playa Dorada breach. It’s also walkable distance from the Marina. Staff were lovely and helpful. Can’t fault my stay here, loved everything.
L Coombs
I've been to a lot of hotels over the years with different star ratings and had the pleasure of reviewing exceptional places. This hotel is far from 5 star. The service needs to be better with reception staff greeting customers with a smile. I found them quite frosty.
This is 4 star at best but some areas are 3.
The food needs huge improvement, i expected to eat good fish but I ate better eating out. But then the quality of food always drops when you offer all inclusive. It attracts people who want value for money and to stuff their face and drink from 11 in the morning or when the bar opens.
It got so busy that the restaurant started to feel like a school cantene with queues for coffee and people waiting in line to get into the restaurant.
The towel guy tried to refuse me a clean towel "it's one towel a day" which is ridiculous.
They have only one towel station so if you're using another pool you have to walk across the hotel with dirty towels at the end of the day to collect your towel card.
And if they're closed you have to take your dirty towels back to your room and bring them down the next day. Not a 5 star experience.
The pools were nice but overcrowded and I struggled to find a sunbed most days. The pools were also heated and too hot to swim in. It made it ideal for kids but then they wouldn't allow ball games in the pool, very contradicting.
However, the kids club is amazing, Valentina was wonderful. In fact all the team members were great. I've never had my children ask to go back to a club but this time they loved it. She's a credit to the hotel.
I was glad to go home at the end. I felt like a digit, just another customer to them. I made an effort to speak spanish at the beginning but by the end i gave up. No one really appreciated it which was disappointing.
Shah AA Islam
When we first arrived, the hotel was amazing, we were treated like first class guests. Our room was very spacious, featuring three beds (two singles and one double). Unfortunately, the “part sea view” wasn’t quite what we expected, as our room overlooked the loading area.
As for the pools, there are several pools. One is located on the opposite side of the hotel and includes a slides, though it is not heated. The main pool, however, is heated and includes both a baby pool and a toddler area. A quick note: ball games are not allowed in the heated pool, which we was not made aware or any signs and food is not served around the poolside seating areas. This actually works out well, keeping the area clean and mess free. But snack should be allowed as kids will get hungry as different point.
The buffet restaurant food at the hotel was outstanding, offering a different variety each day and catering to all types of diets and tastes. You also have choice of the mains restaurant that you have to pre book.
Entertainment was amazing both day and evening for adults but not as much for kids.
The hotel’s location is superb. Out the back of the hotel, it’s just a two-minute walk to the beach. If you walk five minutes to the right, you’ll find a range of bars and restaurants, while a five minute walk to the left takes you into shopping areas. A few minutes further, there’s a shopping mall and a mini-golf course, everything is conveniently close.
The hotel staff were exceptional, always friendly, willing to chat, and eager to help.
Would I come back again? Absolutely! I would definitely return, keeping in mind the few minor points I mentioned earlier. They certainly wouldn’t spoil the holiday. It’s a great place for kids too. Even on a rainy day, the staff made us feel comfortable and safe staying indoors. As soon as the sun returned, we were able to head back outside and enjoy ourselves.
Aurelien Duval
One of the best hotel I’ve ever been.
What really stood out to me is the willingness of the employees to always do whatever they can to make sure you’ve great experience during your stay, something I never experienced to that extent elsewhere.
« No » is no option for them.
The food is really good, way above a usual hotel standard, even if I must say after 10 days (we stayed 14d), the buffet is becoming redundant, mostly at lunch, but where isn’t it the case? But with unlimited luxury (all-in), you’ve unlimited access to their 4 restaurants every nights which helps breaking the routine with very good and various à la carte choices.
You have very convenient areas for kids of each age. The only disadvantage for our 2y old kid was the time of the lunch and dinner (as from 1pm and 7pm versus her usual 11.30am and 6pm, add the 1h jet lag and it’s a big difference) and lack of continuous food offering. But after some days, the adaptation was fine.
Room are nice, housekeeping is good.
Pools are heated, very much necessary outside of summer time and not the case everywhere. Sufficient sun beds available, no rush to jump on the best one.
Very good location between the Harbor and the city center. Nearby the most beautiful beach of Playa Blanca.
All in all, the guarantee of a good stay in Playa Blanca.
David Graville
This is a lovely hotel in Playa Blanca. It's right on the sea front and has great access to the town. Walk there along the coastal path. The hotel is of a good standard, although it's looking a little bit tired in some places. The buffet food was okay but I have had better in other hotels of similar ratings. Overall you won't go wrong with this place if you're looking for good location and a quality of service. Recommend you check out the spa which was wonderful. I had a preferred room and my children had a standard room. To be honest, there was very little difference between the rooms and was a little bit disappointed by that.