Birthday Holidays and Celebrations

Neil Dracup

I travelled with my 3 adult children 20,23 & 26, Amazing Hotel, with great staff in every department. great location and good food and bar service. Adults only! was great, no messing about reserving beds as their were plenty for everybody. The animation team was really active and friendly. The holiday makers were really considerate, which made to a great holiday. The food had plenty of variation and the drinks if you wanted them kept flowing with lovely coffee at the pool bar.

Valentina

What a lovely find! The hotel is right by the beach which makes it feel extra luxurious, the staff is amazing, very friendly and extremely helpful (big up for Carlos, Ivan, and good luck Pablo on your first week there! You're doing amazing! And Valentina is great doing all the entertainment ✨) We went all inclusive and the option of drinks is vast, lots of delicious cocktails and fruit juices. The food was a pleasant surprise considering one of us is vegan and we didn't have high expectations, but actually we really enjoyed it, there was a big selection of all sorts of food, including vegetables, lots of bread, a salad bar with all sorts, including a make-your-own salad (loved it) and a lot of fresh fruit. The spa is a very nice touch for extra relaxation. We absolutely loved it and we couldn't recommend it more! 10/10 ✨

Zoe Lawrence

Lovely hotel but a few disappointments. Our hotel stay was lovely, we had a lovely time with the pool and the room was nice enough. However i will say that there were a few concerns with our stay. We paid extra for an ocean view room and we’re not provided with one, i made the hotel aware but they didn’t do anything. Our shower drain was blocked and there were smeared hand prints all over the glass doors in our room. Please be aware that the doors for the shower and toilet are glass which you can see and hear through, there is not a lot of privacy. The beds were lovely and comfy though! We paid for half board so we had breakfast and dinner included. the food was lovely but the service could’ve used a bit of work. I was unaware that being half board meant that you weren’t provided with water. That did not stop a member of staff having a go at me in front of everyone for helping myself to a glass of water. She could have been nice and polite regarding the matter but she was far from it, only all inclusive guests get the luxury of water. Instead they told me to sit back down and pay for a bottle of water. At one point we brought down a bottle of water from the hotel room that was provided by the hotel, they had a go at us regarding this as-well even though the hotel themselves had provided it. Most of the staff were nice enough but this really wasn’t a good experience. I have never felt so uncomfortable and unwelcome at a hotel that during dinner at this hotel. I had paid a lot to stay here for an entire week but it felt like i was being treated as someone who was not welcome.

Ellie Tyley

Myself and my partner have had a lovely week stay at AluaSoul Ibiza. The hotel has a large pool area, plenty of sunbeds, a gym and sauna. There’s plenty of entertainment each evening and throughout the day without being too much. We enjoyed the half board food options, lots of selection with a different theme each evening. Food was fresh and there were live cooking stations e.g for omelettes, fresh pasta, pancakes, grilled meat. At times we did feel a bit restricted as there were a number of ‘extras’ that weren’t included in our board type including an extra pool/bathing area for premium guests, Bali sunbeds which cost extra, no water at evening meals without extra cost etc. Also we were initially disappointed with our room as we had a corner room which was much smaller inside and the balcony was about 1/3 of the size with a restricted view. After the first night, staff kindly accommodated a room change which was much superior. Overall these negatives did not impact the enjoyment of our stay. Es Canar itself is a small resort with a small number of bars, restaurants, souvenir shops and mini supermarkets. There are options for boat trips or a short bus ride to Santa Eulalia as well as the weekly Hippy Market which is 10 mins walk away. I would definitely revisit for a relaxing and quiet week in the sun, but would perhaps visit a busier resort if wanting somewhere more lively.

Jacqui Brett

Hotel was very clean. The food was excellent with a huge choice. Seaview room for us was a must beautiful outlook To have a cuppa on the balcony first thing in the morning and last thing in the evening hotel entertainment was a good choice for any age group. swimming pools were very nice good temperature . We never had the need to rush out and reserve some lounges. We were always able to get two together with a brolly and a table at any time of day it would only be necessary if you wanted to sit in the same place every day.awe didn’t feel the need to upgrade to all inclusive but there are a few benefits on offer with the addition of the infinity pool and lounge area. Again for us, we didn’t feel the need, but it looked very nice. Could find no fault with the hotel, super clean, friendly ,good food, great location

Carole Crudgington

This is a large, clean, stylish and modern hotel, but is lacking in the personal touches customers would expect, with this star rating. The weather the second week in May was unseasonably cool, and the hotel was cold. It was often difficult to find staff for service in the bars, especially around the pool areas. It lacks atmosphere and friendliness.

Lodge Taiho

Nice hotel, but it surprised me that a five-star hotel has no complimentary water, coffee or tea??? We even have to “borrow” the water cooker! The comforting points are personnel: great staff at reception and restaurant! The buffet breakfast and dinner are at average level... not to compare with other five-star hotel we’ve stayed!

Culinary Connoisseur

One of the best experiences in Spain. Incredible service by Bernhard (10 star), he really cared to make sure we are happy I thought he was the manager from how hospitable. Hotel is not bad (building is old and they have tried to modernize it, rooms and building a 3 star but the breakfast makes up for everything. Especially when you are on a long drive ahead. Pool area is amazing almost like a Vegas style beach with lots of space and cabanas. I gave this place a 5 star review because the price of the night stay of 68 euros wouldn't even cover the price of the breakfast in most places. So the value is amazing. Would highly recommend it as a 5 day escape from everything and anything.

Edward Agius

Very long check in process Asked to sign a doc re Data Protection but the doc was all in Spanish with no English translation Checked in at 6pm and receptionist had to go and check if the room was ready. No porter Rooms are not 5 star level No tea/coffee making facilities in room. In a 5 star hotel this is a given One elevator out of order for 3 days Breakfast is good although not a large number of items. Spa very nice and organised. Outdoor pool very nice, quiet and relaxed Nice gardens

Anna Young

We stayed in this hotel 3 nights, beautiful hotel and surroundings. Rooms were very clean and up to a high standard, staff were very friendly and helpful, spoke very good English as well. Hotel is up on the hill so it was a bit of an issue going there and back to town/beach but we got used to it, car would be a good option there. It was about 10 minute walk to the beach and promenade. The pool near the hotel was very clean and big enough. Excellent place to stay.

Jason

Overall quite a great stay. The views are excellent. The pools are fantastic and the beach is right outside. I enjoyed the music at both pools. The staff do a good job of keeping tables clean during breakfast, and the housekeeping is great. The hotel was busy so was unable to get early check in or late checkout. I mostly require this because I often work while traveling. The common area isn’t air conditioned very effectively so it’s not comfortable to work there. There is however a shower room to get fresh before the flight. Also the WiFi on Linux computers does not work. It redirects to a link which appears blocked by the firewall until after the device is approved by their landing page system. The only seats in common area with plugs are high tops which aren’t the most comfortable to work at. Very minor concerns but these small details would go a long way.

Lewis Jones

Really enjoyed our stay here. The location was perfect – close to everything we needed. The staff were pleasant, which made a big difference. The room was modern, clean, and tidy – exactly what you want after a long day out. Breakfast was great too, with loads of variety to choose from. There was something for everyone. The only small downside was the air con – it worked fine for me, but my partner found it a bit warm at times and wished it was cooler. Overall though, we had a great experience and would definitely stay here again

Jadhav Pooja

We had a wonderful stay at the INNSiDE by Meliá Ibiza. The experience was even better than expected. The room was clean, comfortable, and looked just like the pictures— modern and cozy. We enjoyed the breakfast selection, which offered a wide variety each morning and added a special touch to the stay. A special thanks to Alexandra at the front desk—she was incredibly kind, professional, and helpful throughout our stay. Her warm welcome and assistance made a great impression and truly elevated the whole experience. We would definitely recommend this hotel to anyone visiting Ibiza and would love to return!

Saffron Taylor

My daughter (16) & I had a fantastic experience staying here. The rooms are clean & modern like the rest of the hotel (great air con!). The breakfast is amazing, loads of choice & a gorgeous open dining area overlooking the pool & beach. The pool is great & you’re literally steps away from a lovely beach, the rooftop bar is very cool & a great spot to watch the sunset while listening to the tunes. Hotel location is really good, we got a little boat over to cafe Mambo (leaves hourly from little pier right next to hotel & is €5 one way) & walked back (45mins) around the bay/beaches. Another day took same boat across the bay then took the L3 bus from the bus terminal into Ibiza town (35 mins & only €8 return for 2 in comfy air con bus). Lots of cafes, big shops & little traditional parts to explore. We’ll be back as so much we haven’t seen. Make sure if you’re checking out earlier than flights that you book a shower slot (courtesy bathroom) if you want one. Book it first thing on morning of departure as slots go quickly! We left our bags in the luggage room as had hours between check out & airport. We brought our own towels which helped on the last day as you have to bring your pool towels back on check out. Staff are sweet & very helpful. Absolutely no complaints - we’ve loved our stay & are sad to be leaving! If/when we return to Ibiza, we’ll definitely be booking this hotel again.

Julia Smith

We are nearing the end of our 10 night stay here and we have been very happy with everything so far. It’s our second stay at this hotel and it hasn’t disappointed…… Great room on the 4th floor, beautiful suit room with incredible views…. perfect for the sunset hour. Our aircon works perfectly in contrast to some reviews. Very comfortable bed and great shower. The hotel is very well maintained and kept meticulously clean. Pool areas are both wonderful, the roof top is particularly special and we love the djs…. Drinks are pricey but it’s relative to the island generally so we expected it. All the food we have had has been good. Love the breakfast terrace and glad they serve until 11.am. I’ve used the gym most days and although hot i’ve loved being able to go to do a few weights/ run before my afternoon drinks. Special mention for the tatooist who did fab tatoos for my daughter and myself. Huge shout out to Sharon and Jose who are now working from the hotel offering water activities…. ibiza water activities…. we went on a 2.30 hr boat excursion at 7pm…. got as far as Cala Tarida and had time to stop and swim, cliff jump if you wanted. Sharon was professional, friendly and not pushy at all and Jose who took us out was a sheer delight.. telling us all about the places we passed and keeping the drinks flowing. What beautiful people they are! The boat trip left from a spot a couple of minutes along the beach from the hotel …. so convenient! We have found the staff very welcoming and i recognise many faces from last year so I assume it’s a positive place to work which is important. We’ll definitely be back again.

Sezai Yılmaz

Overall, the hotel met our expectations. The food exceeded what we anticipated, and it was easy to find something to eat or drink at any time of day. The accommodation was comfortable and functional. The rooms with direct pool access were especially convenient. There were enjoyable areas for children, and they made good use of their time. Most of the staff were attentive and helpful. Overall, we were satisfied and consider it a solid option worth evaluating.

kevin newbury

Location is ok as have the free bus service, food is alright if you want to try new things snack bar could be better as they just serve whatever is left over from breakfast lunch or tea , birds are allowed to sit and peck at the pizzas ready to go in or the bread left uncovered on the side. Not happy as we came in a large group , all paid the same yet some get their fridge filled daily with drinks yet others don't when asking at reception we are told we get what we paid for ( we all paid the same and were allocated the rooms on arrival ) The hotel is very clean not much to do once here though there are only 2 main pools for families and that's it so the kids got bored very easily , the animation pool id advise getting round their from say 7.30 getting your bed as there is hardly any their too start with , main pool their is no music or entertainment The beach is very close and very clear waters however very rocky beach , theirs nothing down the beachfront other than a supermarket which is cheaper than the hotel so it's worth the walk 2 of our party had issues with their room 1 didn't have any sockets that worked and also a broken toilet The other had a broken toilet The tvs have around 6 channels and are all in German with no option to search more, so glad I brought my android box so I could use my sky go app

Veronika Zeiselová

I stayed at this hotel as part of a yoga retreat and overall had a really enjoyable experience. One of the standout aspects for me was how well they catered to my gluten-free diet. The kitchen staff were clearly knowledgeable and accommodating, offering gluten-free options for lunch and dinner, fresh bread available anytime, and even pizza or pasta made on request. This made me feel truly taken care of and able to enjoy my meals without worry. We stayed in the adults only area, which was a real highlight. It offered a peaceful and relaxing environment with plenty of sunbeds always available by the pool. While the walk to the beach was a bit longer, the calm and quiet more than made up for it. The all inclusive bars had a great variety of drinks, and the staff, whether at the bar, in the restaurant, or at reception, were always smiling, friendly, and eager to help. Managers were approachable and willing to assist with any requests we had during our stay. That said, there were a few areas that could be improved, especially for a hotel that positions itself as a five star experience. Before arrival, we were told that bikes and e-bikes would be available to rent. Unfortunately, once on site, we discovered that the bike offering was very poor, and there were no e-bikes available directly at the hotel. Only two could be arranged through an external rental partner, which was far from enough for our group of five wanting to go on a cycling trip. Another area for improvement is cleanliness and room design. I found large dust bunnies under the bed on the day of arrival, and they were still there when we left. The rooms are smaller than expected, and the furniture layout could be more practical. For example, our wardrobe could not fully open because it was too close to the wall. The bathrooms also had a small step at the exit, which caused a few accidents among our group. It is easy to miss and can be dangerous if you are not paying attention. Despite these drawbacks, we had a lovely time overall. The setting, the adults only area, the food, and the positive attitude of the staff made this a memorable and relaxing stay. With a few improvements, particularly in terms of cleanliness, room design, and activity options, this hotel could deliver a true five star experience.

Šárka Greifová

Big family friendly and also adults only hotel, but not feel crowded. Nice staff, clean all around, a lot of tasty food and drinks 24/7. Pool for small kids with slides, pool for older one. Rooms - that one with private pool was absolutely fabulous, 2 adults, 2 teenager kids- spacious enough. Beach is small but clean, rocks in sea - need a watershoes, lot of sealife to view. Use free shuttle bus to visit Kardamena. There is also pretty road for runners along the sea. Definitely recommend.

Gino Ramcharan

Is Akti beach the best 5 star resort? No. However the food is excellent, the view Amazing (beauthifull mountain ridge) and the service very good. Fruit throughout the whole day and good beverages. Special thanks to waiter Cathy and barman Gianni’s. Also a plus, just 45 min walk to Kardamena (which is also a nice place)

abir iqbal

Great place, great service . Staff was very nice and hospitable. They went out their way to help us. We enjoyed everything. Food was ample and everyone was welcoming. We really enjoyed our stay . The room was clean, airy and really spacious. Children enjoyed the daily shows which was an excellent way to connect to overall holiday spirits. I will really like to say they gave great service for people/kids with special needs which was admirable. Overall very nice atmosphere ,staff and hotel.

Kathleen Doyle

Really good value family hotel. Room was clean and well presented, good bathroom. Fantastic breakfast, dinner was fine with plenty to eat but nothing special. Restaurant staff friendly and very hard working (as were all the staff actually). Free shuttle bus to town good but for us a little bit of a downside that we were not a stroll to town. We did walk it but in the heat not so pleasant. Not keen on the pool set up. Large pool with fantastic splash pool next to it and small kiddies pool alongside. Entertainment poolside. Smaller quieter pool also taken over by children jumping in and using inflatable toys. Even as a family hotel I just thought the guests without children might have been given some thought regarding having the chance to cool off and relax without having children jumping in beside you. That’s my only negative to an otherwise great stay at the Aluasun Costa Park.

Joseph Pickman

Lovely staff, food wasn't great but you could manage. Budget buffet style. Lack of parasol near pool. Hotel rooms very basic we had a family Room And wasn't impressed... Lovely beach only ten mins in taxi. Close to airport. Won't be booking again. Definitely not a 4star. Hotel let it down staff were helpful and made the trip.

Kimberley Brown

Second time visiting, first with a friend for all-inclusive drinking and most recently, stayed here with my 2.5 year old and my partner. Both times we had lots of fun. My son loved the mini disco! The staff all work so hard, yet are always so friendly & helpful. We had a 30 min deep tissue massage st the massage parlour on site- genuinely one of the best massages we've had in our life!! Would happily recommend and return.

Rachael Hogan

Just got back yesterday from this lovely hotel. We had a huge room, we did book a junior suite as we had a toddler, so we needed the room with the pushchair etc. Definitely recommend, modern and big. Food was good, plenty of options in the buffet. Lovely friendly staff. Hotel was spotless. Only silly downside and I’m not moaning at all, was we had a room overlooking the main pool, yet with a pushchair there was no access, so we had to go down in the lift, through the shopping mall, then back in another lift to get to the pool. So had to either carry her down steep steps, not sure why they don’t have a small ramp down from the entertainment area? Like I say she could be carried down, but anyone in a wheelchair probably wouldn’t be possible, so maybe something to improve on. Good kids entertainment. Lovely stay. Thanks ☺️

Devon Granger

Fantastic!! Fantastic food choices… loving the pizza. Amazing views, friendly and welcoming staff. Bars everywhere, lovely quiet adults pools, lovely cocktails, filling snacks. Slept well, firm beds. Good air con. Cleaners are good. Wherever you go there’s an incredible view. Yes there are stairs a lot of them as it’s on a mountain and that’s clearly obvious in the photos before booking but we arent lazy and was good to walk all the food off so not complaining.

Diana Tonenchuk

We stayed for a week at the Mogan Princess & Beach Club hotel in Gran Canaria for a holiday. We came to celebrate my husband's birthday, which took place during our stay. Unfortunately, we didn’t even receive a simple “happy birthday” from the hotel. There is a huge difference in how the staff treats Spanish tourists compared to tourists from other countries. They practically kiss the Spanish guests’ feet, while others are treated with rudeness and disrespect—from the reception staff to the restaurant employees. The room service was terrible! Our bed linens were only changed on the fifth day after we complained at reception—and this is supposed to be a 4-star hotel! Throughout the whole stay, the bed linen was changed completely just once. The second time, they only replaced one pillowcase and the top sheet, which had holes in it. The pool wasn’t cleaned even once during our stay, and the small tables near the sun loungers were never wiped down. As for the restaurant, the only positive thing is the view from the window. The staff clearly have no idea about cleanliness or hygiene. Once, a wine glass was broken, and the waitress wiped the floor with napkins and then wiped the table with the same ones! The staff reserve the best tables for their friends, acquaintances, or simply for Spanish guests. Reception staff are unprofessional—some don’t even speak English, and some just ignore you when you approach with a question. During our entire stay, only two staff members were at least somewhat polite and helpful: the young woman who checked us in and a young man in a suit (unfortunately, we didn’t catch their names). But the worst of all was Claudia—every time I came to the reception desk, she simply ignored me. The only positives of the hotel are the beautiful views and the tasty, although repetitive, food. Everything else needs serious improvement. It’s hard to believe they have a 4-star rating! The animation program was terrible. One evening, a young female entertainer came up to my husband, snatched the cap off his head (which had his sunglasses on it), and started dancing in front of him. She nearly broke his expensive sunglasses!

Diane H

We arrived at almost midnight and were welcomed by a very friendly man called Roberto who explained everything to us and then directed us to a cold buffet as knew we must be tired and hungry . Our small room was quite dated but very clean. It was supplied with toiletries and a welcome bottle of wine which I thought was a nice touch. House-keeping arrive every morning to change sheets, towels and clean the bathroom. There was also much-needed air-con, a fridge, tv and hairdryer with ample wardrobe and drawer space plus lots of coat hangers. The view are utterly amazing from every room. They each have a balcony with seating and a table to enjoy the spectacular sea views. Around this all-inclusive site there’s 3 swimming pools in an absolutley beautiful setting. There’s seating areas with classy, leather furniture placed at every imaginable point where you can sit and enjoy the whole beautiful ambiance of the place. It’s spacious to move around. Lots of stairs but lifts are available. The pools are placed at different levels and the adult infinity pool area is just something else. There’s a few snack bars which are well stocked with toasties, hamburgers, salads, hotdogs , salad and cake and ice cream . Coffee and drinks too, all served by a very efficient and friendly lady. She does her job so well and the place is immaculate. There’s also another snack bar at the larger pool . There’s water Zumba activities and keep fit here every day. A full program including children’s activities and nightly entertainment. The main restaurant runs so well. The food choice is wide and really tasty, fresh and kept refilled by diligent staff. Your table is cleared immediately. All-inclusive is amazing . You won’t be disappointed!! The location is not for the faint-hearted . The hotel is placed at the top of a steep hill. There’s very little parking near to the hotel but a free carpark at the bottom of the hill which is about a 15 min walk away. I wouldn’t recommend parking on yellow lines nearer to the hotel as there are regular police patrols giving out tickets. We actually got one on the first morning but ce la vie. Our fault!! Very friendly parking attendant who was very sympathetic but it was out of his hands. There was nevertheless a regular fee bus to the nearby beach with another free snack bar if you’re all inclusive - very handy. The free bus also takes you to and from the nearby Mogan village, which is very picturesque. All in all a quiet and relaxing resort in a most serene setting. We enjoy walking, so kept fit walking up and down the hotel steps . There are many - but lifts are available. We also enjoyed the walk to the beach and back. The staff are second to none . I can honestly say everyone we met from the reception staff, the dining room staff and management , the snack bar staff, room maids and carpark attendant … were all .. not only amazing at their jobs but went out of their way their way to make your holiday special. Very friendly with some lovely personalities but all were always very courteous, polite and hard-working to make everything the best it can be. It really does make a difference . Wouldn’t hesitate in recommending this beautiful place and we’ll definitely be back .

Daria Blahut

We had a fantastic stay! The hotel is clean and the staff are extremely friendly and helpful — truly a highlight of our trip. The food was a big surprise in the best way: everything was delicious and fresh, which is rare for a large all-inclusive resort. There was a great variety of fresh fruit and different kinds of fish, all freshly prepared! The views are beautiful and very relaxing, pools are great!The rooms are on the smaller side, but they’re clean and well-maintained, which was perfectly fine for us. Overall, considering the price, this hotel offers incredible value. Big shout-out to the amazing staff — they really make the difference!

Èva Kovács

We really like Princess Hotels, and we were not disappointed this time either. Beautiful surroundings, wonderful location. Kind, smiling staff. Clean rooms, delicious, varied fresh food and drinks. The hotel's own bus takes you to the beach several times a day, and once a day to Mogán. An added bonus was that upon arrival we received information translated into our own language. Thank you very much for everything, we had unforgettable experiences and a lot of relaxation! See you again Princess!

Layla Abdelqader

I had an amazing stay at this hotel. The staff were incredibly friendly and helpful, and everything was spotless and well-organized. The food was delicious with plenty of variety, and the service was top-notch. Best of all, the hotel had everything I needed—restaurants, a spa, pool, gym, and even shops—so I never felt the need to leave. I only have one comment that the staff keeps asking for tips for everything they do for you. But above all it’s everything you need in one place! highly recommended!

Labian Mustafaraj

It was an awful experience.They didn't give a glass of water for the babies until you have the bracelet,because we arrived at 7 o'clock a.m and the bracelet you would have at 2 pm. You should pay for the water in the restaurant 1$, even we had paid for all inclusive. The sheets,the pillow, the furniture were very old.The water of the pool was dirty. The food was the same every day. The rest of the food from the morning they cooked in the lunch,and the rest from the lunch was cooked in the dinner. I don't know why the hotel have 5 stars , for me it's only for 2 stars. The lifeguard had only 1 dream, just to whistle the whistle every second, just to ruin your holidays. We were 13 persons and when we asked for the entire pizza they asked money, just a slice they said.No activities for the babies. It was the worst experience ever. Even if they'll pay me I will not go back there anymore

leen faqiat

The hotel is absolutely beautiful—spacious, peaceful, and full of charm. It offers a variety of activities, making it a great place to relax or enjoy some fun during your stay. The atmosphere is calm and ideal for a getaway, whether you're traveling solo or with company. The staff were incredibly kind, welcoming, and attentive. I was especially touched when they surprised us with a complimentary fruit plate. The breakfast buffet had a wide selection of delicious options, catering to different tastes. Unfortunately, I only stayed for one night, but I will definitely return for a longer visit to fully explore everything the hotel has to offer. It's truly a hidden gem worth experiencing more than once.

Mohamed Hassan

Very good hotel. The staff was friendly and the room was clean and well maintained, however the toilet not perfect and needs some maintenance. The food was realy delicious and has a good variety. The pools and Aqua Park were very good and enjoyed my time there. The sea shore has a very beautiful collection of coral reefs and many activities is available.

Karla Palacios

We booked this hotel for our honeymoon and after reading the reviews (mostly complains from Italians) I was very doubtful of how our trip will turn out and for my surprise it was WAY BETTER than expected. On the contrary of some statements, the staff is extremely attentive, friendly and kind. Some in the comments complain they don’t speak Italian or english which is FALSE, they all speak very good english and fluent Italian. I wonder if the people who are complaining about them not speaking their languages even try to learn one or two words in arabic? I highly doubt it.. Regarding the installations and location, I am speechless. The beach is beautiful and the coral reef is reachable by walking few steps from the water bridge. I was stunned by the beauty of it. In case you plan to relax and sunbath there are plenty options of beach beds with astonishing views. The room was very clean and one important thing to add is that they will provide you with a big water bottle every day. The cleaning staff is very helpful and they will do cute animals with the towels to make you feel welcome. I highly recommend this resort if you look for amazing views, coral reef and relaxation. I am very happy with the experience I had here. Once again thank you to all the staff, counter, restaurant, beach, cleaning. You all do an amazing job 🫶🏼

Petra B.

We had very nice vacations there with my son. Hotel is right on the beach, beautiful turquoise waters, was amazing. We had all inclusive, food was nice. Lady at the reception, Jana, was lovely and very helpful. All was very nice apart from mosquito problem, we couldn't even open a balcony as otherwise there were all in. One night we hardly slept because of them. Hotel should put net on balconies and do something about it. It is not the newest hotel but it's nice and cozy. My son loved kids club where I could leave him for few hours a day. And mini disco.

J

The rooms could do with an upgrade. Staff are friendly but don’t seem to know a lot about the reps for booking tours. The beach is amazing and the resort itself is lovely. Would be great to have option of tea at al times- machine was turned off in the evening in the dinner area.

Harvi Kaur

After reading the reviews that were mixed, I thought I'd judge for myself and booked in Feb 2025. According to my 9 year old- it's the best holiday ever and wants to go back. the hotel is in a remote area and 10 mins drive each way to the shops. the transfer from the airport was just over an hour. the beach was so close and lovely. (Quite a few steps from the hotel to the beach) which may be a problem if mobility is an issue. I was told it was a lovely walk to the shops, instead of catching a taxi or bus. we did wait for the bus which wasn't on time but to windy to wait, so caught a taxi but didn't know about walking a long the beach at the time. it was hot in Feb at least 24 degrees but slightly cold wind. it is a windy island and got chilly on an evening, so jacket needed. There were 2 large pools, both shallow on 1 side for children. There is a play area and kids club but never used these facilities. The daytime entertainment was often and really good fun for both adults and children. The staff were so nice and very good with children and always made us welcome. my child is very fussy when it comes to food and by far the all-inclusive food was so delicious. very tasty dishes and the puddings were so morish. we never went hungry. there was food on 2 floors, one near the pool then the large restaurant. We were located on the 3rd floor and the room was very spacious with a large balcony. a traditional Spanish design which I don't mind but others stated it was dated. the gym needs updating, some equipment was rusty and not fit for use. i could hear water running on an evening, not sure if this was the water for the plants outside the room but soon got used to it. The beds were comfortable. The sea view would be 3rd floor and above, over the pool side. Overall we had a lovely holiday. we only left the hotel once because we enjoyed the entertainment day and evening. my daughter did not want to leave because she loved it so much.

dominic mccabe

We had a lovely time , the staff were amazing ! The room was cleaned every day , and the food was all inclusive as it should be. My 4 year old loved the kids club and mini disco the entertainment staff were fun! Yes, the building is a little tired, and it's probably not a 4* hotel, but the price for 7 nights in a beautiful setting was fantastic 👌. I hired a car as it was a little remote, but the views from the room were spectacular! Very friendly place ! I'm looking forward to trying Costa calma next year !

olga iosifova

Good location, unreal food and lovely staff. The territory of the resort is very big with beautiful views, a lot of different plants, and a private beach is a couple minutes ( 104 steps down). An amazing clean beach with soft fine sand and unreal colors of water. Staff doing a very good job to keep the place spotless.

Ondrej Holecek

Very loud disco music usually accompanied by a voice screaming something "entertaining" all the time makes it impossible to sleep before 11pm. This is probably the reason why I'll never stay in this hotel again. The food is ok, but not extraordinary. GSM signal is weak in the area and hotel WiFi is slow (15mbit) however stable. The beach 300m down the hill is small. The sunbeds cover every square meter of the beach, so you won't see the sand until you actually stand on it. It is not overcrowded, but it feels like a furniture store. There is 30m strip of the sunbeds owned by the hotel so you don't need to pay 15€ for the sunbed. The hotel has 2 small swimming pools, closing at 6pm. Why? You can play disco until 11pm, but close the swimming pools at 6? The outside tennis court, ping pong and gym area is mostly useless during the summer due to the hot weather. The price-performance ratio could definitely be better. I think we could have chosen a better place to stay for the price.

Анастасія Кашка

We liked the hotel. The rooms are comfortable, the grounds are well-maintained, and the staff is polite. Upon check-out, wristbands are not removed, so you can still enjoy meals and the bar. There is also a shower and a luggage storage room. The hotel has a small water park for children aged 6 and up (minimum height 120 cm). There were enough sun loungers on the beach. There’s also a kids’ room for younger children — my daughter enjoyed going there to draw. On my birthday, there was no attention at all — no card, no small gift. The birthday package must be ordered in advance online or at the reception, but this was not mentioned at check-in, even though my birth date was clearly visible in the passport. The process of ordering the package felt inconvenient. Overall, it’s a good hotel for a family vacation, but service for special occasions could be improved.

David Andrei Năstase

The hospitality at Mitsis Bali Paradise impressed me during my vacation at this hotel. The hotel staff greeted us with kindness and provided immediate assistance throughout our entire stay. The welcoming environment created an immediate sense of comfort for us. The hotel stands out because it caters to different guest profiles including families with children and couples and groups of friends. The hotel offers something for every guest which creates a complete vacation experience. The hotel served fresh and diverse food and drinks that remained delicious throughout our entire stay. The hotel maintained excellent organization while keeping its dining areas spotless and welcoming to guests. The trip experienced an unpleasant moment because a group of French tourists displayed inappropriate behavior. The hotel maintained its high standards and excellent service despite this incident which was unrelated to the hotel. I strongly suggest this hotel to anyone seeking relaxation in a professional environment that welcomes families and exudes positive energy. 🤝🏾

Sophie De Nale

I stayed at this hotel in May 2025 with my family and had a very pleasant experience overall. Highlights: Cleanliness: The entire property was spotless: lobby, swimming pools, rooms. Friendly staff: The team was welcoming, helpful, and always ready to assist with a smile. Renovated rooms: Some rooms have been recently renovated, with a fresh and modern touch. Terrace and lawn access: One of the best features was the easy access from the room to a terrace and green lawn – perfect for relaxing outdoors. Kids club: Very engaging for my 4 y.o. daughter. Bar: Nice selection of drinks. Downsides: Poor sound insulation: The soundproofing in the connecting rooms was not great – I could hear my neighbor snoring through the door. Cold pool: The swimming pool was quite cold, which made it less enjoyable, especially for younger children. Pool slide access: The water slides are only available for children aged 6 and up. Although this is mentioned on the hotel’s website, I missed this detail when booking through a third-party platform, which was quite disappointing for my daughter. Limited fresh fruit variety: The buffet food was good overall, but the variety of fresh fruit at meals was quite limited. We would have enjoyed less cakes and more fresh fruits. Overall, despite a few small drawbacks, we had a very good stay!

Lilly Marshall

We really enjoyed our stay at Mitsis. The staff were lovely and generally helpful, food was great and the location was perfect! Food: At each meal there was a wider verity of choice at the buffet. With Veggie and vegan options easily available. It included both Greek classics and home comforts (like scrambled eggs, beans and toast). Each day was slightly different too so you never get bored of it! The Cocktails on offer were tasty too and included spritzers, tequila sunrise and Long Island ice teas to name a few as well as non-alcoholic options. Rooms: unfortunately the rooms are very outdated and basic. The bathroom includes a shower with weak water pressure and the walls are very thin so there are a lot of disturbances in the night. That being said they were kept pretty clean and room service came around every day to clean empty the bins and give us new towels Location and atmosphere: we went in May and were very happy with this timing as the hotel and area wasn’t overly crowded but had a fun atmosphere. There were holiday reps that came to the hotel and led activities such as aqua fit to keep everyone entertained. The pools are lovely and overlook an amazing view. And the hotel is less than a 5 minute walk from the closest beach, there are also 2 other beaches close by within a 20 minute walk and you can do activities like canoeing, jet skiing and pedalos. Overall for the price we were very happy with our stay and would recommend Mitsis to anyone heading to Crete!

Adrianna Szkopińska

I had a wonderful stay at this hotel! The staff were incredibly welcoming and always ready to assist with anything I needed. A special mention goes to Magdalena, the animator, who was an absolute gem. She is such a kind and helpful person, always making sure everyone had a great time. Whether it was organizing activities or just offering a friendly smile, she made my stay even more enjoyable. I truly appreciated her warmth and dedication. I highly recommend this hotel to anyone looking for a pleasant and unforgettable experience!

Antoinette Sheehan

Came to dreams with my husband, mother and 5 year old daughter. Stayed for 9 days. 9 days of what I can only describe as the worst possible customer service and treatment we have ever received. If you have a family member, in particular a child with additional needs, do not even consider this hotel. While the hotel itself is beautiful and the location is great the staff were below average and treated us very poorly. We booked a triple room as we specified our child would sleep with us and had additional needs. We also booked preferred club to get the benefit. On arrival the receptionist demanded we be downgraded to another room at the far side of the Hotel and made us pay an additional 700 euro extra. They assured us we would get the same benefits even though the room was not preferred club: the next 9 days consisted of us being turned away from preferred club pool, lounge etc because of room number not being “preferred club” even though we explained the situation. Our cards wouldn’t work and we had to return to reception sometimes twice daily. A pool guard even told my husband “please leave you don’t belong here” because we didn’t have the correct color towel. Again all because of the mix up caused by receptionist: we explained my daughter had to have a blended diet and we needed to take the included breakfast back to the room to blend it. They said they would make note! Every morning it was a battle with staff to take the food out. Embarrassing our entire family with the scene! To add insult to injury when we finally got the meals to the room, they had the cheek to add €10 room service each time! Disgusting behaviour We complained several times to no avail, on check out we spoke to a manager called KAREN and she was hideous, smiled into my face when I asked her if the hotel cared about families with kids with additional needs. Not sorry and made us feel even worse. Horrible experience, will never again return. If you want 2 star service then this is your place!!

Silviu LesenCiuc

We had a fantastic stay! The location couldn’t be better, right across from a gorgeous beach and within walking distance of everything, even without a car. The facilities were great, especially the gym, and the breakfast was absolutely delicious with plenty of variety. There were lots of fun activities every day, and Victor, the animator, really stood out. His energy, creativity, and constant good vibes made the experience unforgettable. The entire staff was so friendly and helpful. Thank you all!!!

Marina Marinova

We stayed at Dreams Lanzarote Playa Dorada with the all-inclusive package, and overall, the experience was below what you'd expect from a 5-star hotel — I'd rate it closer to 4 stars tops. Food & Drinks: Cocktails were very good, and the à la carte restaurants truly stood out — every dish we had was top quality, and the service there was impeccable. However, the buffet was underwhelming: the selection was repetitive, with about 15 options repeated at both lunch and dinner daily. For a 5-star hotel, we expected more variety. It’s also not clearly communicated which drink brands are included for standard all-inclusive guests and which are reserved for Preferred Club, which can cause some confusion. For example, Corona beer was included at some bars (like the lobby), but not at others (like the pool bar), which felt inconsistent. Facilities & Amenities: The hotel has four à la carte restaurants, and we were told two would be open each day. However, during the last two days of our stay, only one — the same one — was operating, which was disappointing. Access to the spa costs an extra €37.50 per person per day, which feels odd considering the "all-inclusive" label — it’s definitely not all-inclusive in practice. Another downside is that although the hotel has three pools, only one is available to standard all-inclusive guests. The other two are reserved for “Preferred Club” guests, which requires an additional €60 per person per day. Sadly, this wasn’t clearly explained by our booking agency. Building & Maintenance: The building itself is nice, but certain maintenance issues brought down the overall experience. There was mould in the bathroom, which is simply not acceptable for a hotel of this category — I would expect a five-star hotel to refresh rooms annually. We also had a water leakage right outside our room on one day, and at one point, there was no electricity for half a day. I had left my devices to charge and returned to find no power — unfortunately, the hotel didn't offer any complimentary service or gesture of goodwill to make up for the inconvenience. Honestly, I’ve seen better service in 5-star hotels in Egypt and Tunisia, so I expected more from a resort in the Canary Islands. There was plenty of free sunbeds at all times of the day, probably it was not a very busy period. Service & Operations: The staff were very friendly — especially the lady at the lobby bar in the evenings, who was always welcoming. The sports bar was also a great spot where they’d gladly put on whatever you wanted to watch. However, the card system is poorly managed: you need to carry your key card everywhere, as there's no wristband for all-inclusive guests. Most of the time, card scanners don’t work properly, so you end up repeating your room number constantly to access restaurants or order at the bar — inefficient and frustrating. Overall: Nice location, and the potential is definitely there, but the hotel needs to significantly improve service consistency, communication, and maintenance to truly match the 5-star label.

Robert Zimbran

Our holiday was amazing, but what truly made it unforgettable was Arii! From the very first day, her bright smile, positive energy, and genuine connection with everyone stood out. She’s the heart and soul of the animation team—always present, always kind, and always lifting the mood with a laugh or a kind word. Of course, the rest of the team was fantastic as well—Victor, Laszlo, Pablo, and Valentina, thank you for bringing so much fun and joy every day! The location couldn’t be better—right across from a beautiful beach and within walking distance of everything. The breakfast was delicious and varied, and the whole staff was incredibly friendly and helpful. Thank you all for such a special experience—we’ll carry the memories with us for a long time! ❤️

Dia Periade

We recently stayed for 9 nights at Hotel Magic Cristal Park with an all-inclusive package. Our initial room had no phone signal, no view, and no hair dryer. However, after speaking with the manager on the second day, she was incredibly kind and responsive. While we had lunch, she resolved everything within 20 minutes and moved us to a much nicer room that had all we needed. She also explained that the hotel is undergoing renovations, improving room by room. Some may find the style old-fashioned, but that’s part of the hotel's charm—they’re preserving its classic look while upgrading the facilities. The food was absolutely amazing—many compliments and blessings to the chefs! Great variety, delicious flavors, and consistent quality throughout our stay. The rooms were very clean, and we highly recommend tipping the hardworking housekeeping staff. If you've ever worked in a hotel, you’ll know how tough their job is—they truly deserve recognition. The location is also a big plus: just two streets away from the beach, making it very convenient. Right below the hotel, there’s a mini-market where you can find pretty much anything you need, and the prices are very fair. Overall, we had a lovely experience and would definitely recommend Hotel Magic Cristal Park to anyone looking for a cozy, all-inclusive stay in Benidorm with great service.

Susan Carrick

Just home from a week staying at the magic crystal hotel as a solo traveller. Hotel was spotless, rooms cleaned everyday. Staff all helpful. Stayed half board choice of 2 restaurants Spanish or English. Choice at breakfast was to meet everyone's needs. Close to all amenities would definitely stay here again.

Ella Smith

Avoid at All Costs – Worst Hotel Experience Ever I rarely leave negative reviews, but Magic Cristal Park in Benidorm was truly atrocious. From the moment we arrived, it was clear this hotel is stuck in the past — and not in a charming way. The decor is extremely outdated, everything looks worn out, and cleanliness seems to be a complete afterthought. The entire place felt dirty, with grimy floors, dusty surfaces, and an overall musty smell. The staff were shockingly rude and unhelpful. Any questions or concerns we had were met with eye-rolls or blunt responses, as if we were a burden rather than paying guests. The atmosphere was cold and unwelcoming. As for the food — absolutely disgusting. Lukewarm slop, no variety, and questionable hygiene. We ended up eating out most days just to avoid the stomach-turning options on offer. Honestly, this hotel completely ruined what could have been a lovely trip. Save yourself the disappointment and look elsewhere — this place is in serious need of a total overhaul and new management.

Dean Pill

Had a lovely break at the Magic Cristal Park Hotel. We booked all-inclusive, and the value was excellent. Our room was nice with a TV and fridge. They balcony was big with a table and chairs. The shower was lovely, and new towels were provided each day. The 4 restaurants were fantastic and the choice of food was wonderful. The pool area and balcony bar were superb. Up on the roof. The only downside was the lifts.. not good. Loved it.. definitely going back

Anne Marie Gallagher

We went all inclusive. Food not great. But could pick out bits. Ate out 2 nights. Kids club is really good. Room clean. Great location. Lifts are a pain. Request low floor room

Peter Offley

When we arrived, the atmosphere was intense—seriously loud music and stag dos everywhere. It was full-on from the start. Reception staff were great, very helpful. They gave us four drink tokens and explained these were for our all-inclusive drinks, even though we had wristbands. Maids came everyday so yeah, good. We were a group of four staying in a one-bedroom apartment. The room itself was nice, but the bedroom was pretty cramped for two people. After unpacking, we headed for drinks. Unfortunately, the bar experience was frustrating. There was a long wait, and they only allowed one drink per person. That meant each of us had to queue up separately. Meanwhile, others were walking away with multiple drinks as they were tipping. In 50 minutes, we only managed to get two drinks each. Next, we tried the food. It wasn’t terrible, but it was cold, which was disappointing. Basic food. Chips pizza etc. The next day was chaotic. The place was packed because people can buy tickets for the pool party, even if they’re not staying at the hotel. We couldn’t even get close to the pool. Later, things got worse—arguments, shouting, even scuffles. It was complete mayhem. Honestly, I’ve never seen anything like it. After that, we didn’t use the hotel for food or drinks again. We chose to go out every day instead. Is it the worst place ever? No. But you really need to know what you’re getting into. Would I go back? No—but that’s just my personal choice.

JB11

I think 3 stars is fair – nothing more. It’s a hotel, about a 15-minute walk from the main strip. It's not exactly great, and you might find yourself questioning your life choices when you arrive. The rooms are outdated but clean (except when given your room key to find the bathroom looking like the attached - we were offered a drinks token of which we were only allowed a foul tasting beer) , and it does provide a bed…. I guess it depends on what you're there for; if you just need a place to sleep and plan to be out all day, it's fine for the price. But I definitely wouldn't plan on spending much time in the hotel itself and wouldn’t expect anything more than that .. a bed and a shower

Jackie Jackson (Jackie)

What do I say about this hotel? Checking in for the hen weekend the receptionist was very rude, she even got up mid way through checking us all in and walked away🤦 not very professional at all, in fact it was downright rude and unacceptable. I get there was 20 of us but it was 5 rooms which in grand scheme is nothing, considering there was a group of 40 stags being checked in at same time. The pool was an absolute joke, hotel guests could only use certain parts as they would rather people paid to use their pool, not as though our stay was cheap. Pool area from outsiders was like a sex party upto no good in the pool and on the loungers🤯staff didn't care they just shrugged when it got highlighted to them. Rooms were great we didn't have any problems, the staff overall were extremely helpful and made our stay very pleasurable even with the negatives so thank you. Food was okay I'm a very fussy eater but always found something to choose from

Wayne Lacon

Rooms are very basic. Beds are uncomfortable. You hear lunatics all night in other rooms. Pool area is basic as it all inclusive. It’s up a big hill to everything. 2 star as it could still be worse but it’s not great. You can defo do much better for the money

Jordanne Rhodes

Recently stayed at this hotel on a girls holiday staff were excellent and very helpful and welcoming and are always on hand if you have any issues or concerns. Food was brilliant can’t complain it was close to walk to the beach and bars which is always a bonus. Would definitely recommend this hotel and would definitely stay here again. Rooms were also brilliant.

Damian 00

Everything was absolutely wonderful! Despite some of the online reviews, I personally found everything at this hotel to be truly great. The hotel was very clean, the food was delicious, and overall, it’s a fantastic place for families with children — every evening there’s entertainment for the little ones, followed by shows for adults. The staff was very friendly, understanding, and helpful whenever needed. And I have to mention the view from our room — it was simply breathtaking, we were left speechless! Honestly, everything was amazing. The hotel offers everything you might need, and if you go outside, the beach is just a 10-minute walk away — or even 7 minutes if you use Google Maps. There are plenty of shops and restaurants all around. This hotel really has it all. I also want to say a special thank you to Melissa and her Guest Experience team for helping me organize a surprise for my wife’s birthday — cake, flowers etc, everything was arranged in advance over the phone before we even arrived, and they handled it all with such care and attention to detail. Thank you again, Gran Bali Hotel, for a truly beautiful stay. We will definitely come back, because we’ve been left with such wonderful memories. Damian.

Thomas Davies

Overall a Very satisfactory and pleasant experience at this hotel. At first arrival the size and architecture of the hotel is amazing and really looks premium compared to other surrounding hotels in the area. Went for a lads holiday and really didn’t expect much but the hotel really delivered a good experience for us. The bartenders were friendly, lifeguards very nice and helpful and there was plenty of nice guests at the hotel. The rooms were satisfactory. Decent bed with very nice air conditioning and a good balcony which demonstrates a very nice view of the place, Cleaners were very efficient and friendly too. Facilities were Ok, The shower was decent but would either be really cold or too hot but it is not the biggest issue. Was provided a lot of toiletries and the facilities in general did not lack anything. The pool however was amazing and delivered a very good experience to my holiday The location is also quite good. Even though it’s far from ‘the strip’ it avoids the hectic nature of it. It’s a good place to relax. Taxi to the Benidorm strip is around €12 which isn’t bad at all. Views are fantastic and not much reason to complain really Overall- I would recommend to anyone looking for a more premium hotel for Benidorm

Aster Tafere

We stayed at the hotel not long ago it is a good hotel with friendly staff. The rooms are reasonably clean and regularly cleaned. The bath and showers are slightly outdated especially the bath. The food in general is excellent a lot of choice. The plates, cups and glasses are not always clean, when you pick a plate it is possible that it could be dirty or has dirt in it, same with the tea cups and water glasses. This needs to improve to reflect the hotels four star rating. As a British holiday maker It would have been good to have a bigger tea cups in order to feel safe also big enough to use it to drink English tea. When you book the holiday it shows as you have choices between two single beds or double but we asked for double and the answer was we don’t have one. If you can’t provide why have it as a choice. As international hotel customers expect reception staff to be able to communicate in English but when ask for something in English the answer you get is in Spanish or in little but rude English. Overall very good hotel.

Sue Wiggett

Absolutely love this hotel, 3 times I have stayed here and have always been made to feel welcome! My kids also enjoyed being here, the staff are very friendly any problems they sort prompt and quickly! Very child friendly, great entertainment everyday! LOVE that the pool is emptied, cleaned every night. Food is great to. If you want a kettle etc on request they bring straight to your room! I will be returning again 🙂 great view of the 3 pools! 43 floors, fantastic view.

Alexandru Baetan

Absolutely the worst hotel experience I’ve ever had. The food was downright horrible — the same soups and mains for 7 days straight. Pork and cow ribs? A complete waste. The only halfway decent things were the potatoes, bread, and onion rings. The juice machine only works in the morning; after that, you’re basically drinking water from the rinse system — it tastes worse than pool water. Dinner? Good luck finding where it’s served, because it changes daily. Sometimes both places are open, and they decide where you eat based on how your face looks. No explanation, just judgment. Communication is a nightmare — you have to say everything twice before anyone listens. Room service is a joke. I’m still waiting for a reply about my missing clothes. And the “Do Not Disturb” sign? Just decoration. Housekeeping ignores it completely. Noise is constant — every morning, it sounds like the beds in the rooms above and next to you are being dragged across the floor. This place clearly gave up on itself. It’s like it’s trying to go out of business on purpose. First and last time. I honestly need another vacation just to recover from this disaster.

Harriet Stephenson

My 7 year old and I have just got back from a weeks holiday at this resort. We absolutely loved our week there. The hotel staff were very helpful and helped us where ever they could. Our room was clean and was kept clean they came every 3 days.. The beach is an easy 15 minute walk. The highlight of our holiday was the entertainment team they are an amazing bunch of people especially Gabriel, Emanuel and Vera. When they found out my daughter was poorly they went out of their way to cheer her up and check on her. They all show how much they love their jobs from the pool parties to the evening entertainment. They made our holiday one to remember and my daughter is already asking to go back next year and every year down to the entertainment team. The only negatives I would say about this resort is the mosquitoes at the entertainment arena at nights they are rife down there. The other is the food it’s very repetitive they could do with adding other things like offering slices of pizza. The meal times at the restaurant are chaos. The hotel resort is very large so be prepared if you want to cover all of it there will be some walking to do but the area is flat so it’s an easy walk.

Kateryna Bray

Had a weeks holiday with my daughter Grandaughter and great grandchildren. The complex was ideal for families and children who love to be in the pool all day and have fun with entertainment group. Food was excellent something for everyone and the staff very polite. Rooms clean beds comfy. The downfall of the place was no security on site whatsoever. People in the pool after midnight playing loud music. Reception told us that they couldn't do anything about it. It was rife with mosquitoes 🦟 everyone was being bitten. The pharmacy across the road sell very good repellent for 25 euros!!!! Everyone enjoyed the holiday especially the children. Between May and October the mosquitoes are really bad due to the humidity and all the lakes and water around the complex. I personally would rate it 7/10

Bence Horváth

I was here for 5 nights with family. The room was nice and clean, the check in/out was fast. The breakfast was ok, but the quality of some food was not so great. The dinner was varied, there were a great selection of salads. The soups was almost the same for each day, only the type of the vegetable soup was changed. They grilled meats and fishes, but they overcooked everything, most of the meats were dry as hell. There were exceptions, like the non-grilled chicken was usually good. I really missed the local food.

Zahra

If you’re coming to Mallorca to experience charm, beauty, and relaxation – STAY FAR AWAY FROM THIS PLACE. This hotel was one of the biggest mistakes we’ve ever made in our travels. The problems started immediately and just kept getting worse. There were constant power outages throughout our stay (only our building). At one point we couldn’t even take a shower after a day at the beach because the hotel relies on an electric water pump. The air conditioning didn’t work at all for over 15 hours, we couldn’t sleep at night because of the heat, and when it finally came back on, more outages happened again the next day so it kept going on and off. The staff were completely unhelpful, and any complaints were brushed off with a vague “fill in the form” response and wait till the hotel manager shows up. The manager was only available the next morning at 11:00 – which is completely unacceptable given the seriousness of the issues. To his credit, he was initially polite and understanding. But once he realized we were only staying two nights, his attitude changed drastically. Suddenly we were told we wouldn’t receive the compensation he had just promised, because our stay was “only two nights.” That logic is beyond flawed – if anything, two nights of constant disruption means at least 50% of our trip was ruined. He also had the audacity to say we should be thankful for getting a roof over our heads?? We also noticed several guests in wheelchairs who must have been affected even more severely than we were. The elevators stopped working during the blackouts, making it nearly impossible for them to move around the hotel safely or even leave their floors. It was shocking to see such a complete lack of contingency planning for guests with mobility needs. On top of the technical problems, the hotel itself is in terrible condition. Everything feels neglected and dirty – disgusting finishes everywhere, worn-out furniture, and a generally unhygienic atmosphere. The entire resort is oversized and soulless, with long, pointless walking areas that just add to the frustration. This place might have been decent decades ago, but now it’s nothing short of a run-down, trashy resort that belongs in a past era. We regret ever setting foot here. Don’t make the same mistake.

Yed LeFay

We just got back from our stay and… surprise: it was actually great! 😄 I’ll be honest—I was a bit nervous because of all the negative reviews I read before coming. But luckily, it turns out some people are just professionally dramatic. The hotel is what it promises: a solid 3-star experience, and if you keep your expectations realistic (this isn’t the Ritz), you’ll probably enjoy it like we did. ✅ Positives? Plenty: Our room was spacious enough for our holiday chaos, and surprisingly quiet at night. Pools had the right temperature and no late-night party animals ruining the peace. The snack bars were lifesavers, especially when someone in your group is always “just a little hungry.” The chiringuitos (little bars) around every corner were a dream. All-inclusive actually included cocktails like sangría, mojito, and piña colada—which were surprisingly good. The staff? Super friendly and always helpful. The entertainers tried their best, and we appreciated the effort! 🍽️ Food? Let’s say… you won’t starve. It’s not a gourmet paradise, but for each mealtime, at least 3 out of 7 dishes were solid. If you get the timing right (breakfast before 8 is your friend), you’ll avoid the stampede and actually find decent options. After 9:30? May the buffet odds be ever in your favor. And yes—if you want a really nice dinner, I’d recommend treating yourself to a restaurant outside the complex one evening. You deserve it. 🦟 A few honest notes: Mosquito spray is a must. You’ll need it, especially at night. Either bring it with you or buy it there—there are plenty of shops both inside and just outside the complex. You’ll be walking. A lot. This place is big—forgetting something in your room means a mini pilgrimage. Wear comfy shoes and be ready for some steps. Our room’s AC didn’t really work (a steady 28–29°C), but we somehow survived. The hotel offered another room, but that one was the same. At least they tried! Oh, and the little cockroach in the shower was already dead when we arrived. So… problem solved? Pet not included. 😅 But again—for a 3-star hotel? We were pleasantly surprised. It felt safe, relaxing, and well-located. And despite the flaws, we’re already thinking of coming back. Maybe we were just lucky—but sometimes luck is all you need for a good holiday.

Aimee K

Apartments were a great size and had everything we needed for our stay. Pool areas were very nice and clean, the adult only pool was our favourite and not too overcrowded. The free shuttle bus to and from the beach was fantastic and so convenient, running very regularly. The hotel is a little out of the way so expect a 15/20 minute walk down to the main strip but it is a flat walk. We only had breakfast during our stay which was nice enough and offered a good selection of food, but the actual dining area was very chaotic. Entertainment is good, there seemed to be a lot of activities on offer for children during the day and nighttime entertainment went on to around 11-11:30pm. Drinks very reasonabley priced from the bar. On site shop also very reasonably priced and has a great variety of products on offer.

Kirstin Taylor

The rooms are large with a big balcony to sit on. Beds were very comfortable and clean. Staff were very friendly. As part of being all inclusive you can get table service for your drinks, this was handy however they wouldn't allow you to go to the bar to order during busier times. Most of the cocktails were straight out of a tap, very sweet and not the greatest. You also have to wait until 7pm to be served these, although you can get them during the day at the adults only pool across the road. For the fancier cocktails you need to pay for these. The main thing letting this hotel down was the food. No flavour whatsoever and not very many options. Not good for kids as there are barely any kid-friendly options. However the snack bar had more options for kids food. We went out on our last night for dinner because we couldn't stand to eat the food any longer. If this improved I would have given the hotel 5 stars but it was a huge let down food wise.

Morgan Inglis

Fantastic hotel! Rooms are spacious and clean beds are superb comfy, staff are lovely! Breakfast was great really good selection everything you could ask for, pool area was fabulous plenty of sunbeds and the lifeguard was lovely, the hotel is a good 10 minute walk from the beach but the hotel provide a free shuttle bus which runs every 30 minutes so that’s fantastic. The cocktails are great and reasonably priced, the entertainment was brilliant aswell overall we had a perfect stay here and would 100% return.

natalie bennett

We recently stayed and while there were some positive aspects, there were also several areas that need improvement. **Pros:** - The pool was fantastic for kids, providing a great space for them to enjoy. **Cons:** - Unfortunately, we noticed that our children kept getting cuts on their feet while playing in the pool, which was concerning. - There was a lack of kids' entertainment around the pool during the day. Unless you bring your own floats, there isn't much for the children to do. - The arcade, which was advertised, was quite disappointing and misleading in terms of what was available. - The food options for children were limited. While adults and less picky eaters might find something to enjoy, we often had to order food from outside the hotel, even though we were on an all-inclusive plan. We also found ourselves frequently visiting the on-site shop for snacks and drinks. - Bar food was only available through table service, and we had to skip lunch at the restaurant due to the limited options. - Our room, despite being part of the all-inclusive package, did not include a kettle or coffee/tea facilities, which was a letdown as many other hotels provide this amenity. **Evening Entertainment:** The nighttime entertainment left much to be desired. The kids' disco played the same five songs in a repetitive order, and while bingo was fun, it felt like other hotels offered much more engaging entertainment options. While we appreciated the cost-saving aspect of this holiday, we likely won't be returning . If you plan to stay here, I recommend bringing mosquito repellent for the evenings as well. Overall, I hope this feedback helps the hotel improve its offerings for families

Harry Gurung

Superb service, excellent location, great entertainment options, and spacious apartments. Ideal for families with children! The overall experience was very good. However, the guest handling during check-out could be improved — the staff member (possibly a supervisor or manager) showed unprofessional behaviour, which was disappointing. That said, I still strongly recommend this place, especially for those travelling with kids.

Monika Zagorskaite

Good hotel considering the price. It’s true that you get what you pay for. Really enjoyed the food and the entertainment team. Rooms are definitely outdated and need improvement. Had all inclusive+, which is totally not worth it in my opinion. But it was a nice touch to receive a birthday gift, but lots of other things that was promised with all inclusive+ was nowhere to be found. Like bathrobes, slippers, pool towels in the room. However rooms were cleaned daily and the staff was mostly nice. Location is very good, close to local shops and a beach.

Karina Valerie

I’m currently staying at Allegro Isora in Tenerife, and I couldn’t be happier! The location is fantastic !The rooms are spotless, and everything is working perfectly. The service is caring and friendly. The buffet offers a wide selection of delicious food, with options to suit every taste. The fitness center is well-equipped, with high-quality free weights and machines, which is perfect for keeping up with my workouts during the stay. A heartfelt thank you to all the staff for making my stay so comfortable and enjoyable. I truly appreciate the outstanding hospitality!

Matt F

Honest opinion - hotel for families & kids. NOTHING to do for adults, for couples. Food is repetitive and sometimes of bad quality (Snack Bar food is just hotdogs, burgers, cold fries, some vegetables and made-with-nobody-knows-what croquettes). As a plus, each night there was seafood and pizza which was good. Pans where they prepared the food (or grills) were dirty - breakfast ommelets or dinner's chicken breasts were covered in dark dirt coming from the pans. Buffet is quite smal, NOISY as HELL. Rooms look like airbnb, the beds are uncomfortable and squeaky. The staff in the bars and room mainteneance is great (shoutout to Ilenia and the rest of bartenders!). LOTS of small kids, the only "adults area" are sunbeds on the concrete field next to the suites. Even the "relax" swimming pool was full of families with kids and there are two bigger pools with water attractions. At night poor entertainment, our first night was an experience to remember - at 10pm on the "stage" some girl was screaming to the microphone at the karaoke, kids were hitting each other with snooker sticks at the bar... We wrote an e-mail to guest experience manager, no reply until today. We booked "All Inclusive Plus", pleasantly surprised with Cava and drinks welcoming us in the room. AI+ in reality included water, towels, bathrobes. AI+ zone at the buffet is located in the loudest part of the buffet and can accomodate 12 people in total (three tables). The staff sometimes serviced us and took orders, sometimes they were too busy. The "plus" part was fresh orange juice, the rest of the promised goods such as coffee or ommelets could easily be grabbed by yourself from the buffet, so nothing special. Just a scam to make AI+ pay more for non-existent standards. Branded drinks came in handy when trying to spend a nice time in the hotel. Wouldn't recommend it to anyone who wishes to relax in the hotel. Good spot for trips on the island though and the price - you get what you paid for, actually. Beautiful Los Gigantes and views on the ocean. There's Barcelo Santiago nearby and the quality of stay there is superior. Worth paying more to feel calmer and enjoy your holiday.

Victoria Jade

Couldn't be any happier with out stay! We came for 4 nights with my parents and daughter. The food was amazing along with the snack bar and all inclusive drinks. It was my daughters birthday which all staff at the hotel made sure she had an amazing day, cake delivered to our room and birthday card. This made her extra happy! We have never stayed at a hotel and walked away this happy, we will be coming back within 6 months. Everything was clean and well maintained. Janette and Alex were amazing, best staff there is for any hotel. All around amazing holiday, can't wait to go back.

Emma R

Me & my son stayed here for 5 nights in February, it was our 1st time in Tenerife, I loved the hotel! It's a large complex & it took us a few minutes to find our building after arriving later then expected due to flight delays but I was pleasantly surprised when we located it. The rooms are spacious & is just like a self catering apartment. One of the main reasons I chose this hotel was it had good reviews for vegetarian food, a lot of the times on holiday there's a lack of options or cross contamination with meat/fish. The options here were great! All salad options were fantastic and kept away from meat & fish The hotel has a mini supermarket a couple of shops down which stocks most things you'd need, all the things we did. Staff were really helpful & approachable Pool area was kept very clean The pool was too cold to use for me and my teenage son in February but a lot of younger children were jumping in no problem. It really was like ice though, but refreshing to quickly dip in in the heat. We'd definitely go back & would recommend

Behar Merovci

We stayed at Crystal Sunset Hotel in Turkey with our family and kids, and we are very happy with our experience. The hotel is great for families with children, with lots of activities, pools, and an aqua park. The food was plentiful with many options to choose from. The room was clean and comfortable. The staff was friendly and always ready to help. Our kids had a great time, and we will definitely come back again. Highly recommended for family holidays! 😊

g

This hotel is absolutely beautiful. It’s very impressive to look at. The rooms are nice and clean. The pool area is huge and features a number of water slides. The food can become a little bit repetitive after a few days but what is on offer is of good quality, always fresh and hot. The entertainment is some of the best we’ve ever experienced in a hotel, I can’t understate how impressed we were with the quality of shows and live music. There is a regular and reliable shuttle to the beach. We were a little disappointed with the shops in the hotel as the staff in there pester you if you go in which is frustrating as I personally feel you shouldn’t have to put up with that in the actual hotel. Other than that we had a very pleasant stay.

SamielH

We stayed at here as a family and had a wonderful experience. The rooms were clean, the food was delicious (especially Turkish restaurant) the animation team was perfect, keeping both kids and adults entertained throughout the day and evening. The only thing is the kids aqua was a bit cold, which made it hard for the little ones to fully enjoy it for long periods. We especially want to thank Hande for her kindness and helpful attitude. We felt at home here and would happily stay again.

sophia

the pool area could get a bit crowded at times, which made it a bit hard to fully relax. But other than that, we really enjoyed our stay. The head chef’s dishes were amazing and made each meal feel special! The staff were also very friendly and professional. Overall, we were very satisfied and would definitely love to come back!

Md. Ali tanvir

stayed at this hotel for three nights in a family room in last 23rd of April 2025. The resort is located in side City, near Antalya, and is easily accessible to the bazaar and other street shops, either on foot or by mini-bus. There are many positive aspects of this hotel. The atmosphere is beautiful, and the pools and water slides provide a fun and relaxing environment for families with children. Additionally, there is an adults-only pool where you can relax without any disturbances from kids. Overall i am very happy for their hospitality And one guy worked in Irish bar mehmet he’s such nice guy and very helpful person. And reception lady sevgi as well.

Nic Wilding

After a week at the Ramada Resort there are some pros and cons. The room was fine but the balcony was only 2ft wide. The room was in a bad location as it was above the indoor bar/lobby area which was full every night and very noisy. There was no chance of getting to sleep before 1am and on one particular night it sounded like a fight broke out where shouting and screaming was going on til almost 3am. The food was OK and you wouldn't go hungry and the staff were lovely and really friendly. It was a little out of the way location wise but the No 5 bus from outside the hotel will take you into Side itself and the Old Town/harbour area is worth a visit. We used the Spa and had a massage for 5 days which cost us around £250 for 10 sessions so always haggle to try to get the best price. We went in March and although the weather was glorious the pool was absolutely freezing. The Animation Team tried to get everyone involved in activities and were chatty. A mixed bag really but it was mainly the noise and the rowdiness of a few other holiday makers that spoilt it really which is not the hotels fault.

Carmen FD

This was a great hotel and great holiday! The room was ok, not super up to date but it was good. The air con was working perfectly, everything worked ! The food was divers and very good , tasty. Everywhere is very clean , in the food court and at the pool area. We were a family of 2 adults and one under 2 year old baby. If you go for the all inclusive , you also get the lunch at the beach bar so you don’t have to go back to the hotel! The ride to the beach was for free and the driver was very nice and pleasant. You can also walk to the beach it is a 10 min walk. Everything was good for a good holiday. There are shops and kids club in the hotel too, everyone is very nice , especially the man who runs a designer outlet ( i cannot remember his name) but he was very nice and accommodating! ! We recommend this hotel !

Marsha Chin

We stayed for 4 days 16-18 of us large group. On the last day this stay went down hill as the house maid stole money from our bag. we did not use the safe but we should feel comfortable to leave our bags with our belongings and not have to experience this terrible theft. There are no shops only in the hotel you need a car to stay here and the reception staff need to smile (MEN). Housekeeping are lazy did not sweep did not make bed did not replace coffee,, had to ask for shower gel.

Holly Sharpe

Ant infestation in room & in bed, cold water for showers every day, food was awful and staff were unhelpful. Hotel is in the middle of nowhere and basically on a building site. No shops nearby that were open in the evenings either. How it is a 4 start hotel I will never know. Arrived to the hotel around 9pm to be told to sit down, have a drink and wait for our room key whilst everyone else behind us were being given their room key’s straight away. After 30 minutes we got up to go back over to reception to find out what was going on, and was then told to sit down again and wait longer which we refused and again asked for our room keys. We were very hungry at this point so asked about food, to which the member of staff laughed and said soup. I thought he was joking and that they would’ve put on a bit of food for late arriving guests. I was wrong and all they had was ‘night soup’ which wasn’t on until 11:30pm. So we walked down the road around 25 minutes to where there were supposedly some shops, it was all shut up and completely derelict. Came back for the ‘night soup’ which was just watery soup and stale bread. The food in the restaurant just continued to get worse, we lived off chips for the couple of days we were there before deciding to leave early, and we are not fussy eaters. Chicken pieces were purple and undercooked, turkey ‘kebab’ was full of fat and grissle. Very little vegetarian options too. All inclusive drinks were awful as well. When complaining about the ants in the room there was no apology from the staff, just said they will get the cleaner in. No offer of being moved rooms etc. We decided to book a flight home after 3 days as we couldn’t take anymore. Worst holiday we have ever been on, would not recommend to anyone.

Michael John

Stayed for a week recently from UK for solo trip. Pro’s - Staff are friendly - Hotel is quite nice and rooms are okay (although on the small side) - Pool is nice - Few bars - Food was nice and had a few different options each night Cons - Far from most things we rented a car - Not a lot of alcohol choices - Have to pay for internet (free in the lobby) - There is no night entertainment apart from a little few dances for kids. - Beds are not comfortable - The house keeping never once changed my bed the whole week and when they made the room. I’ll attach a photo of how they left it. - I had to ask reception for the house keeping to refill the fridge - Aircon/hearing wasn’t great and was cold at night - In the evenings everyone has to sit in the reception foyer as there is a very small ‘entertainment’ area. - In the twin room the The headboard is designed for a double bed so where the light and switches is installed it’s just above your pillow making it awkward and can bang your head.

Vicky Walker

Our first time in Turkey and we weren't sure what to expect but we would 100% go again to this hotel. We traveled as family of 4 with 2 children.Everything was fantastic from the food, entertainment to the staff. Special mention to shaban who was our hotel rep and burkay, the animation team and yosef from the hotel shop who was such a lovely man. The only bad thing I can say about the hotel is the slides and pools weren't open but that's to be expected when not in season. I highly recommend booking the spa package which includes sauna, steam room, Turkish bath and massage. I came out of the place like a new woman 🙂 we found the food to be excellent with plenty of choice. Even myself as a fussy eater never went hungry and plenty of options for children too. The beach is beautiful, no need to fight for sun loungers and there is entertainment and a beach bar with a buffet on most of the day. We booked excursions through our lovely rep which were the pirate ship and buggy safari both of which were well worth the money and the highlights of the holiday. Alcoholic drinks aren't included on the ship so you can take your own on and if you go on the buggies make sure you wear old clothes as you get soaked and very muddy! If you come in march the weather isn't always hot especially on a night so warmer clothes is a good idea. All in all one of the best holidays we have had and we would definitely do it again

Shahbaz saeed

We stayed at Beach Club Doganay Hotel from 1st April 2025 for 5 nights, and overall, it was a good experience with a few areas for improvement. Room & Housekeeping: The room was clean, comfortable, and well-maintained. Daily cleaning was provided, and bed covers were changed regularly. A 24-hour phone service was also available, which made things convenient. Beach & Pool Area: Both the beach and pool areas were well-kept and enjoyable. However, I did face an issue with one of the pool cleaners whose attitude was sometimes unprofessional. I hope the management addresses this to ensure a fully welcoming environment. Food & Drinks: The food offered a good variety, especially the desserts and cakes, which were excellent if you're on an all-inclusive plan. However, I would suggest the hotel consider adding a few spicy food options, as not all guests prefer mild tastes. Some variety in spice levels would enhance the experience. Staff & Service: Most of the staff were cooperative, and the service was generally good, though there's still room for improvement in responsiveness and attitude in certain areas. Entertainment & Activities: The hotel had a kids' club, a kids' pool area, and nightly shows for children, which were great. Information about daily activities was clearly displayed on notice boards. Wi-Fi & Facilities: Free Wi-Fi was available throughout the hotel, and the indoor pool area was a nice bonus. The beach area was also a highlight. Concerns: The outdoor beach was closed for the first two days of our stay and opened afterward. I strongly suggest the hotel prioritise maintenance and make all key facilities available from day one to avoid disappointment, especially for guests visiting for a short holiday. Tips for Visitors: If you're planning to go shopping, I highly recommend using the local bus service to visit the nearby bazaar. It's very convenient — the bus stop is just across the road, and it takes only 5 minutes to get there. Final Thoughts: Yes, I would recommend Beach Club Doganay Hotel. Everyone has different preferences, and while this review reflects my honest experience, others may have different expectations. Overall, it's a pleasant place to relax and enjoy your holiday.

Ivona Kacelovic

We returned from vacation yesterday. I was in this hotel for the fourth time but it's already the last. I understand that it may not be the season yet but assessment is a maximum of one point. The room is still bearable but the carpets in the elevator stink, dirt everywhere (old block). I took a photo of the carpet near the elevator. In the dining room there is a bad smell in places, similar to cat urine, the food is poor but I understand that this hotel does not meet 5 stars so I'm not even talking about it. The only big plus is their spa. The girls from Thailand are super. This time I was only there for 4 days so it didn't ruin my vacation but I definitely don't recommend it to anyone who pays a lot of money!

Reza Mosafer

I stayed at the Beach club Doganay Hotel for two nights in December 2023. Many of the hotel facilities were closed, the equipment in the room and the hotel lobby was very old. The food was almost the same but it didn't taste bad. The receptionist answered questions and gave me directions, thank you. The hotel is spacious and connected to Yakhl via an underpass, and the surrounding scenery is very beautiful. But the worst thing that happened to me at the hotel was buying a Turkish bath and massage package for 25 euros from a Kyrgyz agent who was stationed in the hotel lobby. I bought it with her advertisement during a market downturn, but it was very short and fast, in less than an hour, the bath and massage were over. I protested that my package was 90 minutes, but it was of no use and I told the receptionist about the matter, who said that unfortunately the bath and massage are rented by a contractor, however, he said that he would pass the matter on to the hotel manager. But why should a 5-star hotel not have supervision over the performance and behavior of the spa staff is still strange to me and for this reason I do not give a full score. Overall, I do not recommend the hotel to anyone with this management style. The decision is yours.

John Frame

I enjoyed 9 nights in early March 2025. There is a regular city bus that can take you into town. The wifi internet was good. I could hear neighbors sometimes but some of that is to be expected. I stayed in the main building. Food was good and plenty of options for vegetarians and people who eat meat. Beautiful sunsets on the beach. I was impressed with the very fast laundry service. Pleased with the price and my experience. Thanks to all the nice people at the hotel.