Birthday Holidays and Celebrations

Kirsty Last

The hotel was lovely and the staff were so friendly and helpful. We loved the food and they had a good selection at each meal. The rooms were clean and of a good size. The pool areas where clean and well kept. We had a lovely time.

Chris Finch

Location great , although no hotel parking , receptionist told us to use paid car park at rear as it was 10 euros per night , it's not it's 20 euros per night Check in was slow , in fact very slow about 40 mins , welcome drinks on reception but was not offered any ... receptionist was rude and would try and do 3 or 4 jobs at same time as checking people in .. Rooms were clean , showers took ages to warm up and I mean ages , kettle was broke , balcony doors did not lock , safe jammed , beds were OK , balcony railings loose be careful ... Pool was clean but found loungers dirty and cans and plastic in pool from were the all inclusive was not being cleaned up ... We had half board and only ate one evening meal on the first night as we found no a great selection of food and the food that was offered was tasteless, the que for food was ridiculous Check out we extended as we had a late flight home, no problem there but when we went to check out it took 45 mins as only one person on check in / out , This is supposed to be a four star hotel , we had to pay 10 euros each for using towels for the pool , the towels looked like they were 10 years old , faded and dry .... Good location for hotel but this hotel for a Hyatt chain was not for us , we didn't let it spoil our long weekend in Ibiza though 😎 Overall would not recommend as we have stayed in better lower star rating hotels in Ibiza How Hyatt have put there name to this hotel is beyond me , we have stayed in plenty of Hyatt hotels in Asia and they have been great and even been gold members but this one in Ibiza was no were near the same standard , would give this a two star rating if I was a hotel inspector .....

Melanie Hall

Spotless hotel and every single staff member was polite, happy and nothing was too much trouble for any of them. The food was always hot, fresh and tasty and plenty of choice. Can't wait to go back.

Roger Gaskell

Ninth visit to the hotel and booked for next year! Superb position for local transport ( ferry and bus) walking distance to many bars and restaurants— all with amazing beach front sea views. Facilities are excellent, very very clean, great food with a wide variety:

Katie Jenkins

Rooms not big enough to swing a cat, need refurbishment in bathrooms and with paper thin walls. Room service team amazing. Service not enough receptionists.. always a queue. Massages not cheap and not great. Also a 25 minute massage should be 25 minutes not 8 minutes of setting music, getting heated towels or lotion. Lifeguard courtesy not good.. whistles and shouts across the pool. All in all... not what a Hyatt is cracked up to be.

Hannah Wilson

This hotel was the perfect location for me and my friend. The hotel is modern with spacious bedrooms that are calming and have a reasonable size balcony. The reception and pool staff are kind and caring and always there to help with everything! Victor on the rooftop restaurant was a gem, very attentive and kind to us. Make sure you book a dinner table for the rooftop highly recommended to watch the sunset. The down-the-stairs pool gets shadowed by the hotel after 2 pm, so make sure you grab a sunbed on the rooftop! The food was delicious and wish we got half board - you can pay £20 a day for dinner buffet and was not disappointed when we did. Perfect location to get to San Antino and other party spots if needed, taxi comes straight to the hotel door.

Rafal Pi

We had a fantastic stay at this hotel. Our room on the 5th floor was clean and well-appointed, offering a comfortable experience. The rooftop bar and pool were particularly impressive, providing a great place to relax with stunning views. The hotel’s location is excellent, being close to all the main attractions and just a short walk from the beach. While the food was decent, there is some room for improvement. The air conditioning in our room could have been cooler. Despite these minor issues, we highly recommend this hotel for its overall value and amenities.

Luana van Beuningen

I would absolutely avoid this hotel. Upon check-in the clerk was unnecessarily rude (we had 2 people checking us in the second one was nice and polite). When we came to the room it was very hot, we thought it was weird so we turned the AC on but it wasn’t really getting cooler. Then maintenance enters the room because they mistakenly thought it was empty (he didn’t say what he came to do). We leave the AC on and leave the room for several hours. Upon return it is still pretty warm, we take a shower and the room turns into a humid hot mess (AC doesn’t work and neither does the air exhaust). We complain to reception and they send (the same) person from maintenance. They replace a filter but it doesn’t do anything. I run into them on the way to reception so I ask what the problem is. Maintenance tells me it is very hot outside (it was about 28 Celsius) and the whole hotel needs AC, and that we have to wait until they turn off the AC at the buffet for the room to get cooler. He tells me to wait 1 hour for it to get better, there is nothing they can do. Reception tells me the same after talking to maintenance on the phone and tells me the hotel is full and we can’t switch rooms. They tell me to wait again for 1 hour for it to get better. After 3 hours it is still the same. We complain again and get told there are no rooms available. When I check online it tells me I can book several rooms for today. Furthermore the food at the buffet is very bland and a weird variety of things to eat. Absolutely not fitting for a 4 star hotel. Drinks are not included. The beach is very nice the way water was nice and clear. The views from the rooftop are nice (on one side). All in all we have never had any of these issues at any hotel we have stayed at. We came for only 1 night to Ibiza to celebrate our anniversary. We couldn’t have picked a worse hotel.

Chris Bloomberg

We had a great stay at the Innside Ibiza. Stayed for a week, the rooms were great, wonderful view over the bay. and spotlessly clean. The pool area downstairs is lovely, but we also treated ourselves for a couple of days and got the Bali beds at the roof top pool area (Rooftop 9), just amazing and well worth doing. All the team we dealt with were very friendly and couldn’t do enough for us. We had breakfast every day and it was terrific, we also had food and drinks on the roof top pool area, gorgeous menu and cocktails with lots of options. The location is really good but for me the big plus was the beach right out the front of the hotel. Big thanks to Christina and Luis for making our stay so memorable.

Sophie Tucker

Great rooms, clean and we asked room service to come back later on in the afternoon to clean our room which they did. Only thing which makes it 4* is the AC situation. I was with a party of 6 with 3 different rooms and the AC wasn’t working in all 3 of the rooms, upon speaking to another guest in the hotel they said the same, which was very annoying as it was 30 degrees everyday outside. Rooftop 9 on floor 6 was great, fabulous views, staff were super friendly and food and drinks arrived quick I also loved the ambiance of the DJ. Unless you have children, I would say to not go to the downstairs pool as it was very busy with lots of children running around. Breakfast was average however they had a good selection so couldn’t fault it. Overall 4/5 I would definitely go back if I was guaranteed the AC was working- which upon reading other reviews seems to be a common issue.

Helen Wilson

We started coming to Kos in 1996. We still come back. In 2020 the hotel we usually stay at closed so we came here. We have returned three times and all I can say is it is what a fantastic place. The animation team are fantastic. The bar staff fantastic. The Maids kept our room spotless and the receptionists are so polite and helpful. The bus into town is punctual and very handy I will dare yogi to .not be impressed with the whole hotel. Ultra clean, food is so Good and drinks are great. Tonight the show put on was the best and I would recommend anyone comes to this beautiful place and enjoys their holiday. I wish we could stay longer. Two weeks of pure happiness and fun. Thank you thank you for the best time again.

Emma Maria

Positives first We were in a suite with an upstairs downstairs and it was immaculate, cleaned everyday and the air con worked fab. The view was just beautiful and we got to hear the entertainment at night from our balcony watching the sunset. There was a whole variety of food for breakfast lunch and dinner which meant most days the kids and adults were happy. Drinks are good measures 😂 too good maybe haha. The animator team are just awesome! My 4yr old son can be very challenging and they kept him entertained no problem, he fell in love with Miguel and Kevin and was so sad to leave them!! I'll be singing the sunshine song for the foreseeable! Plenty shaded areas for the kids, lots of shallow kids pools and snacks ice cream served throughout the day for them. The staff can never do enough for you apart from the old grumpy man who serves on the bar at the animator pool! Which brings us onto the negatives .... this man is so rude and grumpy it actually made us switch what pool we sat at because no one wanted to ask him for drinks, he huffed and puffed at us every time we asked for a drink, and God forbid you ask him if he was having a cigarette! I got my drinks slammed on the bar! The hotel shop is quite expensive but we found the shop down by the beach to be much more affordable so started using that. The drinks machines kept going out of order so had to walk up and down the dining room to find one that worked. But honestly they are the only negatives I could pick out of our 2weeks there. All in all it was a fabulous resort and we will most definitely be back!

lennart Langels

The hotel is far away from everything and the service at the reception is not good. Only some of them can speak English and they how can speak English doesn't speak well. The service at the reception is not so well the information is not clear, sometimes incorrect and not at the acutall stand of time. The service at the restaurant is okay mostly the waiters are fast to take the dishes but it's quite normal that some people can't eat when they want because there are no seats left. The pools aren't heated and at a temperature around 15°C (the lake is warmer than the pools).

Andrea Hadfield

The hotel was decent enough, not 5 star standard. I would say rooms are basic and quite small but sufficient and the only place in the whole hotel with decent air conditioning. The pools and restaurants are all good and I wanted to give a special mention to 3 of the restuarant staff Alba, John and Jason who were amazing not only great at their job but went out of their way to make us feel welcome and nothing was too much trouble for them. They are a credit to the hotel and I would return just to see them again!

Sarah Bell

I bit out of kardemena, but service from waiters and waitresses was fabulous. The rooms get a lot of use and air conditioning is a bit noisy but they were well cleaned. Food was good it's very difficult to cater for lots of people but food was good. Highly recommend more sunbeds as people will always leave towels all day and not use them. Mermaid restaurant wasn't great, long waits and I understood what is trying to be achieved but it didn't really work out.

Helen Johnston

We arrived in the very early hours of the morning and hoped to pay to check in very early or pay a full extra day to gain access to our room. Unfortunately the hotel was full but we were happy to sit and snooze in reception. The receptionist told us we could not and we should look for alternative accommodation which we did. We went to the Melia Hotel. We were taken aback at the unhelpfulness of the reception staff member. It was lashing rain outside, we had to ring hotels to get accommodation as we could not book online for the early hours of the morning. There was no help of suggestions or help in calling a taxi from the receptionist. However, I am leaving a good review as everything changed after we checked in later in the day. The day time reception staff could not be more helpful and welcoming. The rooms are huge with spacious bathrooms and balconies. The restaurant staff are very welcoming and professional. The hotel is immaculate and the rooms are serviced daily with high quality linens. There are two pools and lovely children's water park with slides. One of the pools is a proper sized rectangular swimming pool where lengths can be swam. The grounds are spacious with lots of private areas to sunbathe. The planting is magnificent. Although the hotel is 2km from the beach, there is regular courtesy bus. There is a train station a ten minute walk away into Málaga and the airport. Lidl and Aldi are a five minute walk away. We stayed half board and it includes beer and wine at dinner. There is animation in the form of fitness classes and games. It is nicely done and quiet rather than loud shouting around the pool area. Overall this hotel is great value, in serene surroundings, with superior rooms and professional friendly staff. It is cheaper as it is further from the beach but the value and other benefits make it a great choice. I would give it five stars but the night time receptionist let it down.

Serghei

If you're looking for a cheap and quiet hotel with friendly staff, this is the right place. The rooms could use some renovation, but overall they're nice and clean. The hotel is mostly filled with elderly guests, so it might be a bit boring for younger people, but it's a good option for families.

Royal Reddys

AluaSun Costa Park is not recommended for Asian people where you don't get any Asian food during their dinner. Don't get surprised of left over boiled eggs from previous days breakfast and you can smell it easily. Apart from the food options hotels cleaning staff is ok but the reception and the men in the restaurant is very rude and kindless and don't even know how to treat guest and how to behave with pregnant lady, at the same the the lady in restaurant is so sweet and kind. Rooms are outdated and very less options to engage the kids.I would not recommend them.

A G

Came here with my child and the place was filled with 60+ which wasn't the worst thing. Pros were that the rooms were spacious and that there was plenty of storage. Cons, why do you have to pay 20 EUROS to park inside and only 8 EUROS for a car park outside. The lifts were okay but they were tiny and when you arrived at your floor you would drop a little bit before the door slowly opens. My child went to the lobby to say that the WiFi wasn't working on the TV, it took them 40 minutes for them to come up before I called them. The toilet was leaking for the first 6 hours of our stay. They promised us complementary water on our arrival but when we called about the WiFi then they came with a bottle of water. The breakfast was very limited. The toaster wouldn't toast the bread on both sides, the croissants were burned, the drinks were watered down. The only good thing was the shops downstairs. On the last night me and my child went downstairs and couldn't walk down to the shops because a drunk man was sat on the stairs and so many people were surrounding him and blocking the way down. We had to wait for him to move. The shop was fine nothing special. I do recommend the fish spa next door. You could hear someone from the room next door talking. The floor felt dirty barefoot. The staff was nice and kept everything under control. The old people would stare at you when you would walk past and especially if you had something in hand. This made my child feel slightly uncomfortable but he said it was not that much. The cleaners do a good job everyday. JUST BE PREPARED if you go in the non-summer periods you won't be able to go in the pool. They said we would get a sea view but you would have to lean over the railing to see a tiny portion of the sea. Lets just say we won't be returning.

Henry Carlton

This is our second time staying here and I have to say it's a great hotel to bring the family, our grandchildren love the pools and the food the hotel provide. It's not far from the airport by taxi. You can get the hotel free bus into the town and there's a train station nearby that also takes you into town. The staff are incredibly helpful from checking in to Imad and Valentina on the restaurant front of house duties. All the restaurant staff are very helpful and the food is varied. We go all inclusive as it's easier... in fact we've booked for next year. Family rooms are great with views over the pools and sea or mountains. Very clean, housekeeping is very clean.

Daria Blahut

We had a fantastic stay! The hotel is clean and the staff are extremely friendly and helpful — truly a highlight of our trip. The food was a big surprise in the best way: everything was delicious and fresh, which is rare for a large all-inclusive resort. There was a great variety of fresh fruit and different kinds of fish, all freshly prepared! The views are beautiful and very relaxing, pools are great!The rooms are on the smaller side, but they’re clean and well-maintained, which was perfectly fine for us. Overall, considering the price, this hotel offers incredible value. Big shout-out to the amazing staff — they really make the difference!

Anna Wadcock

We had a wonderful week at the end of February. Our room was a junior suite in block one. Beautiful views, weather was wonderful. The food was really good for an all inclusive but what completely made it was the great staff that work there, from reception and security to the cleaning team. Victor who ran the service in the restaurant was amazing, you could see the constant attention to detail directing his team, managing hundreds of people. All tables were cleared and reset promptly and guests taken care of. Very efficient and professional. The entertainment team were fantastic, lovely people who all ensured the guests were engaged. Ishmael, Pedro and the lovely French lady (sorry I forgot her name) were wonderful. We had a lot of fun and they were constantly smiling and chatting to everyone between the activities and even during their rest times. The darts competitions were fun as well as the aqua dance. We also enjoyed some time down the beach and availed of the beach bar down there which is part of the hotel too. This is a great addition to normal all inclusive hotels. Thank you for a lovely holiday Anna Danny and Tom

Emil Zak

We are delighted by the service: Chano, Roberto and the lovely lady without a nametag do an incredible job helping guests having their stay comfy. Very good food. Beach quite a walk. Animations and pools alright. Good vibe overall.

Soren Vaerum

Good service, resort could use a renovation. The rooms are tiny but clean. Some of the elevators do not work so stairs are involved. The food was average. This resort is in Taurito and about a 15 minute drive to Mogan as the closest route is closed. The views were fantastic.

Ian Robertson

Great experience. I was a solo traveler and booked the hotel direct on the Princess website. Lovely welcome and great service all the way through. Food was delicious and plentiful. Each food and drink location meant that you didn't have to go too far. Although parking is limited, and I had hired a car, it didn't cause any issues and was good exercise to climb the hill to the hotel. I'd return without hesitation.

Karla Palacios

We booked this hotel for our honeymoon and after reading the reviews (mostly complains from Italians) I was very doubtful of how our trip will turn out and for my surprise it was WAY BETTER than expected. On the contrary of some statements, the staff is extremely attentive, friendly and kind. Some in the comments complain they don’t speak Italian or english which is FALSE, they all speak very good english and fluent Italian. I wonder if the people who are complaining about them not speaking their languages even try to learn one or two words in arabic? I highly doubt it.. Regarding the installations and location, I am speechless. The beach is beautiful and the coral reef is reachable by walking few steps from the water bridge. I was stunned by the beauty of it. In case you plan to relax and sunbath there are plenty options of beach beds with astonishing views. The room was very clean and one important thing to add is that they will provide you with a big water bottle every day. The cleaning staff is very helpful and they will do cute animals with the towels to make you feel welcome. I highly recommend this resort if you look for amazing views, coral reef and relaxation. I am very happy with the experience I had here. Once again thank you to all the staff, counter, restaurant, beach, cleaning. You all do an amazing job 🫶🏼

Yvonne

Was not our choice of resort , booked by someone else. Definitely Not 5 star more 2 star. Old needs updating Obviously caters for Russians. Food was not great and not a lot of variety. Cant fault the staff Mohamed the life guard The dining room staff were fantastic. As for the animation team, so boring , repetitive Did not interact with guests whom were not Obviously russian and when we approached them they were rude. Would I stay again .... no way Oh and the aqua park.. most times did not operate, so disappointing

Oğuz Erdem

This hotel is not even 3 star. I 'd have given 0 star as comment if it was possible. We did not eat and drink in the hotel either they have no idea about cleaning or they don't clean food court on purpose. Thank god rooms are not so bad. Other customers are so loudy and no one in the hotel interfere that. They played music in the room until 4 AM - 5AM in the morning for 3 nights (three night!!!! all night!!! like there is a disco in the room!!!!!)... but no body gave a warning or try to stop the music. (not sure if this comment relevant to hotel but you decide. For me, this is something that they need to interfere.) No one knows english 'enough' in the hotel. No one needs to speak fluently, that is totaly ok. But this is a touristic hotel and the level is elementary almost. Location is not bad but find another hotel.

Andrew Macmillan

The hotel is well maintained and the public areas are spotlessly clean. The flower beds and gardens are immaculate, with well appointed illuminations at night. The pools are lovely and also the man made beach area. The best feature of this hotel are the attentive staff, who will go over and above their call of duty to make your stay memorable. The food is tasty, but like many all inclusives, quite repetitive, the drink though is limited and local spirits can be an acquired taste. Overall I would deffinately visit this hotel again in the future.

erica fletcher

Issue with bedroom at first when we were placed in a room with a totally see through bathroom door, tatty and outdated and we had an 8 year child with us which personally I don't think is appropriate but we complained and we're moved i to a muchmore suitable room, door was good location was nice but I wouldn't say there was a beach as such ... it was nicely set out and the surroundings were beautiful .. great snorkeling just off the jetty and bar staff, reception staff, cleaners, life gaurds and waiters were lovely ... in particular rahman who was amazing and always went above and beyond. Bit of a walk down to the sea if you struggle with mobility but there is a lift we went out of of season so there was a few bits shut... spa staff very persistent trying to get you to have massage etc..dive centre staff sell a trip to a dolphin show and if you have kids this is highly recommend it was amazing ... all in all great holiday

Anna Lesiecka

First of all, it is a budget holiday so our expectations were not high. Still, with that in mind, we were disappointed on our arrival. The hotel is really tired and dated, to the point where it is dangerous- floor tiles sticking out, loose plugs etc. The children pool and the lower pool areas were not cleaned, there was a dirty nappy on the floor for over 5 days! There were dirty wet towels laying around, rubbish, glasses left behind. All it takes is a member of staff to give it a daily sweep- would look and feel so much better! The hotel location is beautiful, we could see the ocean from our room. That was the highlight of the holiday. Food was typical all inclusive, we had a car ( a must if you like seeing different places as there’s nothing in the area!), we went out for dinner a couple of times. Entertainment was really good on some nights! The singer on Wednesday was amazing! So were the acrobats on Monday. Kids mini disco every night was good and the team were lovely. There’s also kids club our youngest visited on a cloudy day, they did some arts and crafts. Most staff are polite and friendly, everyone works really hard! Unfortunately, we would not go back based mainly on the condition of the hotel. If you can ignore the scruffy inside, you will be ok. We still had a lovely family time and made the most of what the island has to offer.

faye hodge

This place has such a wow factor when you walk into the huge reception area. The staff are lovely and work hard to keep everyone happy. Everyone very friendly and helpful. The bar staff in the evening were amazing at keeping the queues moving and entertaining the masses! Pools and pool areas have lots of sunbeds and changing/showering areas, staff regularly coming round to tidy and clean areas. The beach is at the back of the hotel down some pretty steep steps but worth every second, most beautiful beach and lovely to go swimming there. The food at the hotel was lovely, lots of options and freshly cooked (sometimes in front of you) The room and hotel in general was a little dated but you could see people working on decorating etc.

Atefeh - Ati O

We recently stayed at SBH Club Paraiso Playa, and while the surrounding scenery is undeniably beautiful, the hotel itself falls short of expectations. Firstly, the staff are polite, but their service is nothing out of the ordinary. While they do their job, don’t expect an exceptional or particularly warm experience. The biggest letdown is that this is not a 4-star hotel—at best, it’s a 3-star. The rooms are old and outdated, and unfortunately, they were not well-maintained. One of the most unpleasant aspects was the numerous dead and squashed mosquitoes on the walls and ceilings, both in the room and bathroom. This was quite off-putting and made the cleanliness feel questionable. Another issue was the persistent unpleasant smell that lingered in our room for hours. At times, we noticed it in the restaurant and all-inclusive areas, as well as in other parts of the hotel. This might be due to the hotel's age or ventilation issues, but it was far from ideal. Overall, while the location is great, the hotel itself does not meet 4-star standards. If you’re looking for basic accommodation with scenic surroundings, it might be acceptable, but don’t expect luxury or high-end service.

Kestas Grigaliunas

Fantastic location and superb service. The restaurant serves great food and the staff is always helpful and friendly. Location is next to a stunning beach, with a premium entrance. Requires some climbing, but that adds to experience. Room is spacious with a good view, added a photo. The only downside is lackluster local internet connection, so make sure your roaming internet is working fine in the Canary Islands.

Martin Lawn

Saw some negative reviews but was very happy with our holiday. Some areas would benefit from some maintenance and the steps down to the beach are steep if you have walking difficulties. On the positive side the rooms are clean the staff are friendly and helpful the views are great and the choice of food was one of the best We have had in an all inclusive. I thoroughly enjoyed my holiday and would be very happy to go again.

Aleksandra Pa

I spend 9 days with my family on all inclusive. The hotel was very nice and spacious. The food was good and the service was also very nice. The choice of food and drinks was impeccable. A big plus is the sunbeds on the beach and a small bar, a very nice way to spend time. The downside is that most of the activities were conducted in French and not always translated. The hotel is generally worth recommending .End of season lots off sale and much more quiet. Weather 23 degrees and not much sun in that part of Create.

Michal Lushi

We had an exceptional stay at this lovely hotel! The dining options were impressively diverse, featuring a wide variety of meats, fish, side dishes, vegetables, fruits, desserts, and delicious ice cream. The restaurant, with its cozy atmosphere and stunning sea view, was a highlight of our experience. Access to the beach is very convenient, The beach area was pleasant, with sun-beds available. The hotel maintained two beautiful pools, both featuring a lively atmosphere with music and breathtaking views. There’s also a designated shallow area for children, along with a gaming room to keep them entertained. The staff was friendly and engaging, providing excellent service - multilingual, speaking German, French, and English. They were incredibly welcoming, always smiling, and eager to assist in any way. Overall, we had an amazing time and highly recommend this hotel for anyone looking for a fantastic all-inclusive experience!

mrvinov

I was with my partner on a week's holiday, I definitely do not recommend this hotel if someone suffers from asthma. The entire hotel smells incredibly of chlorine, which made it hard to get out of bed in the morning plus a sore throat. I will also add that people using wheelchairs or the physically disabled will have problems getting to the hotel or moving around on its premises. Apart from that, the hotel is really nice, nice views and we got a nice room (for an additional fee of course). Hotel service at a high level so there was nothing to find fault with. Animation only in French so if someone wants to go to this hotel with children, please keep that in mind. The drinks at the bar were very weak, the wine from the restaurant was much stronger, strange. Souvenir shops at every turn are a big plus, two supermarkets right next to the hotel are also a plus. The sea is about 200 meters from the hotel, so very close. Greetings to the entire hotel staff and management! 🩵

Simone Klyeisen

It was a perfect stay ! Absolutely fantastic staff, makes every single wish become reality. Service was really great in every single language. Food was really amazing, they offered a big selection of traditional dishes and absolute tasty classics. The rooms were cleaned near to perfection. Every day off our stay. Absolute 10/10, would totally recommend to everyone.

Rachael Green

Currently staying at this hotel and loving every second. Its a beautiful hotel and the staff are wonderful. Food is great and selection of drinks on the all inclusive are good. Rooms are nice, but there is lack of privacy on the ground floor junior suite room balconies. Also when the room is cleaned some surfaces are not wiped down? I.e. bedside tables and some areas of the floor. The bathroom also let's down the room. As a 4 star this is quite a standard thing to do in our eyes. My 6yro was also upset he couldn't go on the water slides due to their rules of it, which we felt was excessive and one of the reasons we booked so that was disappointing. The hotel shop and jewellery shop was lovely. The a la carte restaurant was great. The hotel also have a section on the beach and private beach bar and we thought that was one of the best highlights. The entertainment is absolutely terrible. We'd come back as a couple but probably not with kids

David Graville

This is a lovely hotel in Playa Blanca. It's right on the sea front and has great access to the town. Walk there along the coastal path. The hotel is of a good standard, although it's looking a little bit tired in some places. The buffet food was okay but I have had better in other hotels of similar ratings. Overall you won't go wrong with this place if you're looking for good location and a quality of service. Recommend you check out the spa which was wonderful. I had a preferred room and my children had a standard room. To be honest, there was very little difference between the rooms and was a little bit disappointed by that.

VKT

I was a bit nervous for my trip having read some negative recent reviews, but everything was amazing. We stayed in a Preferred Club room with a pool view, B&B. Our room was spacious, clean and the view was beautiful . The breakfast buffet was great, plenty of choices and everything was super tasty. The pools were clean and with a pleasant temperature to cool down from the sun. Plenty of sun loungers and never had a problem to get a pool towel, although the hotel was quite busy. Cocktails from the pool bars were also superb. Just across the hotel is the beautiful Playa Dorada breach. It’s also walkable distance from the Marina. Staff were lovely and helpful. Can’t fault my stay here, loved everything.

Kapil Handa

I have been to this Exceedingly Excellent 5 Star Award Winning Hotel once only in February few years ago. The Food Hygiene Rating's at this Exceedingly Excellent 5 star Award Winning Hotel have Exceedingly Excellent 5 Star Food Hygiene Rating's. All of the Staff Whom Work in Collaboration with the Owner are all Equally as nice as one another in their own way's. All of the Restaurant's at this Exceptionally Beautiful and Glorious Hotel when I had Breakfast and Evening meals were truly amazing. Since I don't drink alcohol at all I had Cappuccino with Chocolate Sprinkled on which was very nice and Beautiful as well. The Outdoor Swimming Pool was amazing when I had stayed at this Hotel for 5-7 Days approximately altogether. The Owner of this Exceptionally Beautiful Hotel has made this Hotel into a well Established Business by Employing very reliable and trustworthy and very dedicated and lovely staff with very good communication skills to come and work at this Hotel itself. All of the Staff whom work in Collaboration with The Owner of Dreams all of them have Extremely lovely personalities themselves. All of the Staff whom work at This Exceptionally Beautiful Hotel were nice towards all of the Guests all of the time whom stayed at this Hotel and all of the Staff once again whom work at this Hotel were all Exceptionally lovely people towards me all of the time when I stayed at this Hotel itself. In addition to that coming to this Wonderful Hotel was truly a wonderful Experience for me indeed.

Anca Ofelia

Wonderful vacation! The pools are amazing, the food is varied and always tasty, and the staff is incredibly friendly. The rooms were spotless, and the atmosphere was beautiful. There were fun activities and great shows every evening. Special thanks to Victor, the animator – always full of energy and ready to help with anything. He really made our stay even better!

Patricia Cordeiro

Overall, we had a good experience at this hotel. - Reception & Check-in: The reception staff treated us well. Our flight was delayed, and we arrived after the restaurants' closing time. At check-in, we were told the restaurant would reopen for late arrivals, but unfortunately, that didn’t happen. This was a bit frustrating miscommunication. - Room: The room was very clean, and the bed was comfortable. Although our balcony didn’t have a great view, that wasn’t a priority for us. - All-Inclusive Package: We opted for the all-inclusive package, which was a great decision. However, we were only allowed to use the main outdoor pool. It would have been helpful if the reception staff had explained the package details more clearly at check-in, as it was a bit confusing to understand what was included. I suggest improving this by providing clearer explanations during check-in or via the hotel app. We booked through EasyJet Holidays, and their description didn’t mention the different package options. That said, we were happy with what we got. - Animation team: A big shout-out to the animation team! They organized fun activities and even participated when we had an odd number of players. They were respectful, patient, and kind to everyone. - Food & Drinks: As part of the all-inclusive package, all our drinks and meals at the restaurants were covered. The buffet had a great variety of options, and the food quality was good. - Location: The hotel is in a great location, within walking distance of a nice beach and some commercial areas. It is a bit far from the airport, but with a rental car or transfer, it’s not an issue. Overall, the miscommunication about the restaurant reopening upon late arrival was frustrating, but aside from that, we had a very enjoyable stay.

Andy Kelly

Location is great food has been acceptable mostly Spanish elderly guests that stay here. Hotel could do with a good update. Very tired looking in areas. The bathroom smells like most of the guests have been sharing our room to take a poop, drain smell is awful!!!!! Kids entertainment room is really good modern and free gaming with staff to monitor the little ones whilst in the younger play area. This facility was really good. Most of the staff were great apart from one. Anita one of the bar staff who is miserable and likes to be rude to the kids when they are playing in the magic cafe. And when asking for a drink you would think you had just told her one of her family members have past away. Yes I don’t think bar work should be her allocated position. Anyway the hotel resembles the Cecil hotel from the Netflix documentary, check it out that will sum the place up better than I have.

Joana Oliveira

The all-inclusive meals were satisfactory, offering a good variety, although I found the selection of fresh salads, soups, and cheeses somewhat limited. The bar offered an exceptional wine selection and a wide variety of alcoholic beverages. The elevators were slow. The room was well-equipped with a kettle, refrigerator, and other necessities, and it featured a pleasant balcony. The hotel's location was excellent, being in the town centre and just five minutes from the beach. Overall, I would certainly consider returning.

Anna Pielach

The hotel is clean. Great location. Close to the beach, park, bus stops and the train station. Our room was ok. The weather in January was excellent. All the members of the staff were very kind and helpful. We would like to thank Katya for helping the Polish tourists, Anita for providing us with bus/train timetables (and great drinks!:), Ali, Ivan and all the other bartenders for the most amazing drinks. You made our little winter holidays special. Thank U:) Room 421.

Stevie Vevers

Sadly the only thing good about this hotel is the rooftop bar and loungers very spacious also the beer cruzcampo is actually full flavoured not watered down, like some all inclusive hotels. Food is awful rooms are tacky shower is a joke. You cannot control the temperature, the shower head only goes up halfway. Taps are noisy. Doors slam shut walls are paper thin. Full of Spanish that bang into you or won't let you in the lift. Don't start me about the lifts. Thought my tag heuer watch had stopped working the length of time they come

Nora

Leaving tmrw night/early Wed morning. Rooms are spotless, cleaners come every day and they are very polite and respectful. Reception - brilliant. We eat/ate our breakfast, lunch, dinner and snacks on -2 floor - food was very good and something for all age groups (I am traveling with my toddler and two teenagers). We have a room on third floor, park view. Lidl 35min walk, supermarket 3min walk, playground and park around the corner, pharmacies 5-10min walk (we used Doctorsa for my toddler bc we needed antibiotics for her), beach (old town) about 5min walk, McDonalds -5min walk (their menu is so much better than UK one). Mostly Spanish guests which is good because it makes this hotel great for families with children. I saw some reviews saying about bad smell - flush ur toilet as soon as u arrive and first thing in the morning and it will go away - same issue at UK hotels (old buildings) so its not a big deal. A/C works very well. TV has multiple channels incl Eng. Fridge keeps everything cool (even better than the one I have at home haha). Water pressure - very good, literally can jet wash yourself (in a good way). We havent tried out pool and top floor bar because we spent most of the days outdoors but might do it tomorrow (on our last day here). Defo coming back next year!

Lisa Duggan

Had a great time at the pool party Raffa was very helpful made sure we had everything we needed. Good value for money, drinks were food was good. The place was clean and tidy great staff very friendly nothing was to much would definitely come here again

Jordanne Rhodes

Recently stayed at this hotel on a girls holiday staff were excellent and very helpful and welcoming and are always on hand if you have any issues or concerns. Food was brilliant can’t complain it was close to walk to the beach and bars which is always a bonus. Would definitely recommend this hotel and would definitely stay here again. Rooms were also brilliant.

JB11

I think 3 stars is fair – nothing more. It’s a hotel, about a 15-minute walk from the main strip. It's not exactly great, and you might find yourself questioning your life choices when you arrive. The rooms are outdated but clean (except when given your room key to find the bathroom looking like the attached - we were offered a drinks token of which we were only allowed a foul tasting beer) , and it does provide a bed…. I guess it depends on what you're there for; if you just need a place to sleep and plan to be out all day, it's fine for the price. But I definitely wouldn't plan on spending much time in the hotel itself and wouldn’t expect anything more than that .. a bed and a shower

Taiwo Karim

I would not recommend staying at this hotel. I recently stayed at this hotel and was told I had to pay a deposit, which I didn’t mind. I was told the deposit would remain in my bank and only be taken if the room had been damaged. I noticed they took the money straight away, this was the first lie!!. I checked out on the 3rd of March and was told the room was fine and I would be reimbursed my 100 euros. It’s now the 20th of March and still no sign of my deposit. I have even tried to contact the via email, which I got no reply. If u read the other negative reviews u will see they put the email you are supposedly supposed to contact. Do not stay at this hotel as I’m not the first and definitely won’t be the last to be conned out of 100 euros!!!!

donna burrows

party animal paradise. music from 8-8 if that's your thing then this is the place for you. The rooms are ok, the food is ok but plenty of it that has no nut allergy notices. The bar has plenty of alcohol. Again... If that is your thing.... this place is for you.

Javier Gisbert

I don't understand why I only give it four points if it makes you feel like you're in a five-star hotel. The food is excellent in both taste and presentation. It's very nice that it's not too salty, so you can really appreciate the flavors. Plus, people like Verónica make you feel like you're in a five-star hotel. But the best thing is the children's facilities. Having your own playground for €15 a day makes the kids feel truly rewarding.

taaran n

We had such a lovely experience during our stay, especially thanks to Alice, who works at the hotel. She came up to us and asked if my two sisters wanted to join in some games — and they absolutely loved it! Alice was incredibly kind, fun, and full of positive energy. She made such a great impression on all of us and really went out of her way to make sure the kids felt welcome and entertained. It’s people like her who make a place feel warm and memorable. Thank you, Alice!

Grainne Kearney

Just finished our 7 night stay in Grand Hotel Bali, I was a bit nervous about staying here when I read some of the negative reviews. I can only go by my experience and my overall experience was great. The food could possibly be a bit better, but we were all inclusive so you get what you get. Room waw fabulous, great view, clean and house keeping staff were lovely. When I first arrived key card wasn't working but it was quickly resolved by lovely receptionist, also stupidly left my key card locked in my room, also quickly resolved by receptionist who issued a new card with no problems. We had a great stay, so close to the beach, and a great location. Staff were friendly, and approachable overall our experience of staying here was great. Loved going up to the Sky Bar, and using the spa, Would definitely stay here again without a doubt.

Carl Kendall

This was my 7th visit to the Gran Bali hotel in Benidorm, and each time I come back I am amazed at how good this hotel is. The hotel has a great location only 5 minutes from the beach and there is a bus stop by the side of the hotel, with buses into Benidorm town every 20 minutes. There is also a supermarket and a few restaurants and shops just outside the hotel. Inside the hotel I was lucky enough to get a room on the 42nd Floor, and the view was amazing. The rooms are decent, with a good bed, TV, Free WiFi and a mini fridge. I stayed on a half board option and the range of food was excellent, they have a show cooking area for dinner and breakfast. The restaurant has recently had an update and it is now more open and modern. Overall I would happily recommend this hotel to anyone looking for a quiet, relaxing break in Benidorm, and I hope to return to the Gran Bali hotel again soon.

S W

Gran Hotel Bali offers stunning views especially if you are staying on the top floor with clean and comfortable rooms. The rooms need a bit of TLC. The breakfast is on the okay side with lots of variety, but lunch and dinner options could be better. It was exactly the sake everyday with not much of a choice. The location is peaceful but a bit far from central Benidorm. Some service areas, like the bar and pool, could be improved. The staff could smile a bit. Overall, a decent stay if you manage expectations.”

James

After reading the reviews i was prepared for the worst, but was pleasantly surprised by the hotel. This is a very large hotel complex so it’s understandable that the rooms might not be always perfect and the staff under pressure. However if you can look past that its a very well kept place and perfect for a family holiday. Right now its not full so i can imagine in the height of summer it might be different. Food is ok, i would recommend either half board or just evening meal. It can get quite busy at the buffet and the food is not too varied. We stayed in a 2 bedroom basic room with a view of the street. But we hardly spent anytime there so im glad I didn’t pay for a room with a view. Entertainment was ok, the usual for a hotel this size. There are mosquitoes, the hotel is right next to the marshlands and also a lake. However they are only a problem at early evening, cover up and use bug spray. Conclusion. I would definitely come back here, and would recommend it for families with younger kids.

Alexandra Wilson

We booked for two nights but cancelled the second night right away. The room did not look like the pics we’d seen online. It was old and a bit dirty. Was afraid to sit on the sofa. The balcony was home to a flock of pigeons and covered in pigeon poo and feathers, so couldn’t open our window either. The building itself was like a London council flat as were the screaming people staying in it. The room had three beds, they gave us one bath towel, four hand towels (all on the hand towel rack) and one glass by the sink. Both hand soap and body soap were empty. Before leaving we went to the chaos that was breakfast. It was a room full to twice the capacity of savage animals fighting for sausages and eggs. When we checked out we could hear two other woman complaining about bed bugs. Very shocking experience.

Jowita Ekiert

I strongly advise against staying at this place! The rooms are old, run-down, and smell musty. It was the worst room I’ve ever seen – peeling walls, broken furniture, and a very unpleasant odor. The photos in the listing are completely misleading. I do not recommend this place to anyone – if you don’t want to ruin your vacation, stay far away!

Alexandru Boitan

Very disappointing stay. The photos used for booking are misleading—they only show the best rooms, not what you actually get. We were first placed in Ceres 2, which had an awful smell and old furniture. Moved to Ceres 1, but it was just as bad. Ended up paying €40/night extra to move to Fedra 2, which was only slightly better. Rooms weren’t cleaned daily, food was repetitive, and drinks were very poor quality—tasted cheap and watered down. Long walks to reach restaurants or the bar make the whole experience worse. We felt completely let down and won’t be coming back.

Rares Barbulescu

I had a charter flight for a week, and I can say that my stay at this hotel was wonderful. We chose the offer without meals and ate in the city instead. The room was very spacious and clean, as was the bathroom. Inside the hotel, there was a small supermarket, and there were several more near the hotel complex. The walk to the sea was not very long. The beach was the most beautiful I have ever seen in my life. I highly recommend it! The entire walk from the hotel to the beach was lined with shops. Overall, my experience was a positive one, and I will definitely repeat it. This is a perfect hotel for families.

Kevin Houten

We went to Lagotel in July/August of 2023 and we absolutely loved it! The whole experience was amazing. The food was good, the staff were great, the entertainment was brilliant for both adults and children. We was at the poolside every morning soaking up the sunshine and having a ball. The room was fine overlooking the pool. We enjoyed it that much we are going back this year (2025) on July the 28th for 10 days this time! We can't wait! See you in July!

John Garwood

Stayed here during a tournament. Front desk staff was very friendly. The service staff was rude and not very helpful in the dining area. The dining served processed food and very little options. Their main dish every day was pasta with sauce. Not happy with our stay

paul rackley

Great hotel, we went as a family with 2 children on a b&b basis . Hotel was clean,rooms were good, buffet breakfast was amazing. Staff attentive to detail, friendly and always busy . Pool setup was very good, with a lifeguard on duty. Plenty of entertainment, for the children and also good evening acts . Handy shuttle bus to beach. We all really enjoyed our stay there. One minor thing ,a socket by the bed would be handy.

rachel andrews

We had a fantastic time at the Lagotel. We booked a family room which was adequate space for a family of four. The room was cleaned daily along with fresh towels. The breakfast was lovely with plenty of options-we were spoilt for choice-and the snack bar was very reasonable and the portions of food were very generous. There was a friendly atmosphere throughout the hotel, day and night. Although there was a short queue for the main pool before it opened, there were always enough loungers available and the entertainment team provided activities throughout day. My son loved all the activities, especially the children's water bingo. The lifeguard was a real presence, chatting with the holiday makers and was always on hand to help with any issues. The nightly entertainment was certainly our highlight! The visiting performers-especially the Queen tribute- were great. I would especially like to thank Fabian and the rest of the entertainment team for all of their efforts. They worked really hard to ensure that everybody was having a good time and we all looked forward to the party dances every night. We hoped to find a hotel which was clean and reasonably priced with a happy buzz and this is exactly what we got! Thank you Lagotel-see you next year!

Hana Matoušková

The hotel looks nice on the first sight but you soon notice that it has seen better days. Most importantly, the air conditioning in the room did not work - we wanted to use it for heating as we came in October. We used the sauna and gym and it seems like it has been put there just as an afterthought, especially sauna seemed very improvised, being put right into the gym - e.g. where are you supposed to rest in between sessions? The minigolf is in the worst state of all of these sporting activities, having holes where holes definitely should not be. I do understand that if you come with children, you will enjoy the daily and evening activities on the podium in front of the room balconies. However, the loud music playing on the podium and lights from the trampolines did not make for an agreeable evenings for us. The food was plentiful but it was sometimes hard to find something healthy. Sometimes there was a chef on grill who prepared fresh fish or steaks, that was a great thought.

Brian Kreulen

We stayed here in April 2025, two adults with one 7-yr old. The good: -The food is delicious with lots of different dishes to chose from. Even if you come close to closing, there's still plenty available. -The staff are very friendly -The pools are very good, we never had to search for a spot to put our towels. -They have random activities throughout the day at the pool, which is great for the kids The bad: -The restaurant is very, very noisy. No matter where you sit, you can't hear yourself think and conversation was difficult. At one point I had to leave for a minute because the constant clanking of plates being cleaned was giving me a headache. -The bar is not at all welcoming. It's too bright and suffers from the same noise-level as the restaurant. They usually only have server on duty, so there's a long line at the end of the day. They do compensate by giving extra-large glasses, but this leads to waste if you didn't want that much. -The evening entertainment area is off-site and is too impersonal. The shows are hit and miss and we would have preferred to have some dancing sometimes instead of shows. This is a personal preference, of course. There's also a children's play area just behind the stage, which is a good idea. -You have to pay for the in-room safe. I feel this is a service that should be offered as part of the room. This is already the case in most other hotels. Conclusion: The negatives far outweigh the positives and it wasn't a pleasure staying here. We won't be coming back here for our next visit to Tenerife.

Chinna

A decent size hotel with three pools. One is warm pool but we were expecting it to be a bit more warm. There is a gym with treadmills, cycling, weights and yoga mats. The restaurant has got different themes going over the week. The rooms are good size and towels are provided for bathing and the pool. The staff is very friendly. And they made sure they have one or the other showing happening every night at 10 PM. The hotel is located in a walkable distance from the beach. Along with the main restaurant they have a snack bar which is decent enough

Victoria Jade

Couldn't be any happier with out stay! We came for 4 nights with my parents and daughter. The food was amazing along with the snack bar and all inclusive drinks. It was my daughters birthday which all staff at the hotel made sure she had an amazing day, cake delivered to our room and birthday card. This made her extra happy! We have never stayed at a hotel and walked away this happy, we will be coming back within 6 months. Everything was clean and well maintained. Janette and Alex were amazing, best staff there is for any hotel. All around amazing holiday, can't wait to go back.

Emma R

Me & my son stayed here for 5 nights in February, it was our 1st time in Tenerife, I loved the hotel! It's a large complex & it took us a few minutes to find our building after arriving later then expected due to flight delays but I was pleasantly surprised when we located it. The rooms are spacious & is just like a self catering apartment. One of the main reasons I chose this hotel was it had good reviews for vegetarian food, a lot of the times on holiday there's a lack of options or cross contamination with meat/fish. The options here were great! All salad options were fantastic and kept away from meat & fish The hotel has a mini supermarket a couple of shops down which stocks most things you'd need, all the things we did. Staff were really helpful & approachable Pool area was kept very clean The pool was too cold to use for me and my teenage son in February but a lot of younger children were jumping in no problem. It really was like ice though, but refreshing to quickly dip in in the heat. We'd definitely go back & would recommend

Diane Whitehead

Just come back from a 2 week family holiday. Mum,Dad,NanNan,Grandpa and 2 kids. The hotel is lovely . The food is excellent but the buffet restaurant can be a bit manic at times. The pool bar also serves breakfast and evening meals and is much calmer. The staff are amazing so pleasant, polite and work ridiculously hard. The only negatives I would give are there aren’t enough parasols around the pool, particularly as a lot of children visit here and the pools all need to be heated. The kids pool and the pool by the pool bar are lovely but the water is freezing. Literally makes your teeth chatter.

maizy barnard

Stayed here last year, can’t fault the hotel it was lovely, food was nice and the coffee and pastries cafes were so good. My only comment is that this hotel did not cater for British people as not many British in the hotel when we was there anyway!, no disrespect just thought would be useful for other Brit’s to know😄 Also the area isn’t great if you like to go out and do things in the evening, only really shops around and a couple of bars, also the beach has only hotels for miles but is a lovely beach.

Behrouz Karimpour

I stayed at this hotel for six nights in a family room in late September 2024. The resort is located in Cide City, near Antalya, and is easily accessible to the bazaar and other street shops, either on foot or by mini-bus. There are many positive aspects of this hotel. The atmosphere is beautiful, and the pools and water slides provide a fun and relaxing environment for families with children. Additionally, there is an adults-only pool where you can relax without any disturbances from kids. However, I did notice some negative points during my stay. Firstly, the dishes and cutlery were not properly washed; we found stains and remnants of food on them. The variety of foods and fruits in the main restaurant varied from day to day, with some days offering less choice than others. Moreover, room cleaning services were occasionally skipped, and the mini-bar in our room was not refilled, nor was the paper towel in the bathroom replaced. Overall, while there are areas that could be improved, the resort still provides a fantastic experience for families, and the price for the stay is reasonable.

Servan Kaya

It was AMAZING! GREAT Food and amazing variety! I 10/10 recommend to come here and it was a joy to stay here 👍 The rooms were clean and the cafeteria always had amazing food. Rooms had free mini bars with many drinks. Room service is great and they were all helpful. Pools were nothing but SPECTACULAR . They had a inside pool with noone in there so you could have a pool to your self. But I warn you the inside pool is cold but a good cold . They had shops in the hotel which were good but not great. The location was great there was a market (Manavgat) with good stuff for young children and adults .

Mariana Dzherelenko

Nice and beautiful hotel. Good housekeeping service. Good location, around shops. VERYYYY BAD quality, not fresh and the worst taste of food I ever ate. Cleanliness of dishes you can see on a video🫣 My baby and me badly poisoned so half of our “holiday” we spent in a room trying to heal ourselves. My partners watch “disappeared” we reported to reception but nobody care. Most of Staff not friendly even I would say ignoring. Helpful - guest service. Pools are cold we couldn’t use any. I see so nice potential in that place, but so disappointed Unfortunately not recommend at all especially if u choosing 5 star hotel with such a service🤕😓🥴 For not small money ….

charlotte jenkinsom

*** outstanding *** we have stayed here 3 times, 1 stay we have 25 people with us, we had the best holiday,we have visited a lot of other hotels around turkey and this place will not beat any, the time and effort they all put in is fantastic… we are looking at booking again this year… we hope it is just as good 👍

Nic Wilding

After a week at the Ramada Resort there are some pros and cons. The room was fine but the balcony was only 2ft wide. The room was in a bad location as it was above the indoor bar/lobby area which was full every night and very noisy. There was no chance of getting to sleep before 1am and on one particular night it sounded like a fight broke out where shouting and screaming was going on til almost 3am. The food was OK and you wouldn't go hungry and the staff were lovely and really friendly. It was a little out of the way location wise but the No 5 bus from outside the hotel will take you into Side itself and the Old Town/harbour area is worth a visit. We used the Spa and had a massage for 5 days which cost us around £250 for 10 sessions so always haggle to try to get the best price. We went in March and although the weather was glorious the pool was absolutely freezing. The Animation Team tried to get everyone involved in activities and were chatty. A mixed bag really but it was mainly the noise and the rowdiness of a few other holiday makers that spoilt it really which is not the hotels fault.

Carmen FD

This was a great hotel and great holiday! The room was ok, not super up to date but it was good. The air con was working perfectly, everything worked ! The food was divers and very good , tasty. Everywhere is very clean , in the food court and at the pool area. We were a family of 2 adults and one under 2 year old baby. If you go for the all inclusive , you also get the lunch at the beach bar so you don’t have to go back to the hotel! The ride to the beach was for free and the driver was very nice and pleasant. You can also walk to the beach it is a 10 min walk. Everything was good for a good holiday. There are shops and kids club in the hotel too, everyone is very nice , especially the man who runs a designer outlet ( i cannot remember his name) but he was very nice and accommodating! ! We recommend this hotel !

Marsha Chin

We stayed for 4 days 16-18 of us large group. On the last day this stay went down hill as the house maid stole money from our bag. we did not use the safe but we should feel comfortable to leave our bags with our belongings and not have to experience this terrible theft. There are no shops only in the hotel you need a car to stay here and the reception staff need to smile (MEN). Housekeeping are lazy did not sweep did not make bed did not replace coffee,, had to ask for shower gel.

Holly Sharpe

Ant infestation in room & in bed, cold water for showers every day, food was awful and staff were unhelpful. Hotel is in the middle of nowhere and basically on a building site. No shops nearby that were open in the evenings either. How it is a 4 start hotel I will never know. Arrived to the hotel around 9pm to be told to sit down, have a drink and wait for our room key whilst everyone else behind us were being given their room key’s straight away. After 30 minutes we got up to go back over to reception to find out what was going on, and was then told to sit down again and wait longer which we refused and again asked for our room keys. We were very hungry at this point so asked about food, to which the member of staff laughed and said soup. I thought he was joking and that they would’ve put on a bit of food for late arriving guests. I was wrong and all they had was ‘night soup’ which wasn’t on until 11:30pm. So we walked down the road around 25 minutes to where there were supposedly some shops, it was all shut up and completely derelict. Came back for the ‘night soup’ which was just watery soup and stale bread. The food in the restaurant just continued to get worse, we lived off chips for the couple of days we were there before deciding to leave early, and we are not fussy eaters. Chicken pieces were purple and undercooked, turkey ‘kebab’ was full of fat and grissle. Very little vegetarian options too. All inclusive drinks were awful as well. When complaining about the ants in the room there was no apology from the staff, just said they will get the cleaner in. No offer of being moved rooms etc. We decided to book a flight home after 3 days as we couldn’t take anymore. Worst holiday we have ever been on, would not recommend to anyone.

Michael John

Stayed for a week recently from UK for solo trip. Pro’s - Staff are friendly - Hotel is quite nice and rooms are okay (although on the small side) - Pool is nice - Few bars - Food was nice and had a few different options each night Cons - Far from most things we rented a car - Not a lot of alcohol choices - Have to pay for internet (free in the lobby) - There is no night entertainment apart from a little few dances for kids. - Beds are not comfortable - The house keeping never once changed my bed the whole week and when they made the room. I’ll attach a photo of how they left it. - I had to ask reception for the house keeping to refill the fridge - Aircon/hearing wasn’t great and was cold at night - In the evenings everyone has to sit in the reception foyer as there is a very small ‘entertainment’ area. - In the twin room the The headboard is designed for a double bed so where the light and switches is installed it’s just above your pillow making it awkward and can bang your head.

Vicky Walker

Our first time in Turkey and we weren't sure what to expect but we would 100% go again to this hotel. We traveled as family of 4 with 2 children.Everything was fantastic from the food, entertainment to the staff. Special mention to shaban who was our hotel rep and burkay, the animation team and yosef from the hotel shop who was such a lovely man. The only bad thing I can say about the hotel is the slides and pools weren't open but that's to be expected when not in season. I highly recommend booking the spa package which includes sauna, steam room, Turkish bath and massage. I came out of the place like a new woman 🙂 we found the food to be excellent with plenty of choice. Even myself as a fussy eater never went hungry and plenty of options for children too. The beach is beautiful, no need to fight for sun loungers and there is entertainment and a beach bar with a buffet on most of the day. We booked excursions through our lovely rep which were the pirate ship and buggy safari both of which were well worth the money and the highlights of the holiday. Alcoholic drinks aren't included on the ship so you can take your own on and if you go on the buggies make sure you wear old clothes as you get soaked and very muddy! If you come in march the weather isn't always hot especially on a night so warmer clothes is a good idea. All in all one of the best holidays we have had and we would definitely do it again

John Frame

I enjoyed 9 nights in early March 2025. There is a regular city bus that can take you into town. The wifi internet was good. I could hear neighbors sometimes but some of that is to be expected. I stayed in the main building. Food was good and plenty of options for vegetarians and people who eat meat. Beautiful sunsets on the beach. I was impressed with the very fast laundry service. Pleased with the price and my experience. Thanks to all the nice people at the hotel.

Venelin Tonev

I visited the hotel for one week with the family. The events for the kids are amazing. The animators are top professionals. I recommend however taking some ear plugs for the children disco. It is definitely loud even for adults. I personally enjoyed the Dart tournaments twice a day. A great trainer there, had a lot of fun.

Olivia Bennett

can't complain on this one, cheap as chips! food is very samesy everyday (just make sure you get the food at the time they serve it otherwise it gets cold and stale) outdoor pools are closed but the beach is lovely and chill and the indoor pool is great. alcohol is very good and the soft drinks taste spot on! room is stunning but a slight smell in the toilet (which will get masked after a nice shower) staff are lovely, food is ok, hotel lobby is a great place to get drunk! can't rate it a 5 star but it gets 4 star in my books!! also plenty of designer bags and perfume etc 😉

Mila Beazley

Very disappointed 😞!! Dirty cats every where .. spoiled our Christmas treat !! No way this place is a 5⭐️ the rooms are dirty all damp we suffered with the cough and chest this 5 days on our visit ! the restaurant is full of cats walking everywhere all around the chairs and tables ( webpage says no animal friendly)and the night we arrived we left our cases in the lobby while we went for a drink one of the cats piss all over one of my cases all the clothes stunk very bad. rooms and toilets are mouldy. Indoor pool very disgusting 🫣 0 clean rate . Drinks at the bar are so cheap . Also no much entertainment as was christmas week and the place was busy .. the only good think was the massage treatment 😌.. but the rest very dissatisfied.. and poor 😢 PLEASE don't waist your money !!