Birthday Holidays and Celebrations

Valentina

What a lovely find! The hotel is right by the beach which makes it feel extra luxurious, the staff is amazing, very friendly and extremely helpful (big up for Carlos, Ivan, and good luck Pablo on your first week there! You're doing amazing! And Valentina is great doing all the entertainment ✨) We went all inclusive and the option of drinks is vast, lots of delicious cocktails and fruit juices. The food was a pleasant surprise considering one of us is vegan and we didn't have high expectations, but actually we really enjoyed it, there was a big selection of all sorts of food, including vegetables, lots of bread, a salad bar with all sorts, including a make-your-own salad (loved it) and a lot of fresh fruit. The spa is a very nice touch for extra relaxation. We absolutely loved it and we couldn't recommend it more! 10/10 ✨

John Rawlings

I booked a short break and this place was on offer at a good price. On arrival we was welcomed in offered a drink and nothing was a problem. The reception staff were very helpful and answered all my questions. Bar staff and also dinner staff was very welcoming. In all just a great place in a great location.

Daniek Prinsen

Amazing hotel! We had the best time of our lives. The staff was super sweet and the food was really good. We were only here for 4 days so the location was okay for us but most of the ‘fun’ things to do are in the north or west of the island so you had to buy a really expensive cap to get there so that was unfortunate. We also didn’t have amazing weather but that is obviously not the hotels fault. They definitely made sure you still had an amazing time even with a little less good weather!!

Kirsty Last

The hotel was lovely and the staff were so friendly and helpful. We loved the food and they had a good selection at each meal. The rooms were clean and of a good size. The pool areas where clean and well kept. We had a lovely time.

Chris Finch

Location great , although no hotel parking , receptionist told us to use paid car park at rear as it was 10 euros per night , it's not it's 20 euros per night Check in was slow , in fact very slow about 40 mins , welcome drinks on reception but was not offered any ... receptionist was rude and would try and do 3 or 4 jobs at same time as checking people in .. Rooms were clean , showers took ages to warm up and I mean ages , kettle was broke , balcony doors did not lock , safe jammed , beds were OK , balcony railings loose be careful ... Pool was clean but found loungers dirty and cans and plastic in pool from were the all inclusive was not being cleaned up ... We had half board and only ate one evening meal on the first night as we found no a great selection of food and the food that was offered was tasteless, the que for food was ridiculous Check out we extended as we had a late flight home, no problem there but when we went to check out it took 45 mins as only one person on check in / out , This is supposed to be a four star hotel , we had to pay 10 euros each for using towels for the pool , the towels looked like they were 10 years old , faded and dry .... Good location for hotel but this hotel for a Hyatt chain was not for us , we didn't let it spoil our long weekend in Ibiza though 😎 Overall would not recommend as we have stayed in better lower star rating hotels in Ibiza How Hyatt have put there name to this hotel is beyond me , we have stayed in plenty of Hyatt hotels in Asia and they have been great and even been gold members but this one in Ibiza was no were near the same standard , would give this a two star rating if I was a hotel inspector .....

Hannah Wilson

This hotel was the perfect location for me and my friend. The hotel is modern with spacious bedrooms that are calming and have a reasonable size balcony. The reception and pool staff are kind and caring and always there to help with everything! Victor on the rooftop restaurant was a gem, very attentive and kind to us. Make sure you book a dinner table for the rooftop highly recommended to watch the sunset. The down-the-stairs pool gets shadowed by the hotel after 2 pm, so make sure you grab a sunbed on the rooftop! The food was delicious and wish we got half board - you can pay £20 a day for dinner buffet and was not disappointed when we did. Perfect location to get to San Antino and other party spots if needed, taxi comes straight to the hotel door.

Rafal Pi

We had a fantastic stay at this hotel. Our room on the 5th floor was clean and well-appointed, offering a comfortable experience. The rooftop bar and pool were particularly impressive, providing a great place to relax with stunning views. The hotel’s location is excellent, being close to all the main attractions and just a short walk from the beach. While the food was decent, there is some room for improvement. The air conditioning in our room could have been cooler. Despite these minor issues, we highly recommend this hotel for its overall value and amenities.

Chris Bloomberg

We had a great stay at the Innside Ibiza. Stayed for a week, the rooms were great, wonderful view over the bay. and spotlessly clean. The pool area downstairs is lovely, but we also treated ourselves for a couple of days and got the Bali beds at the roof top pool area (Rooftop 9), just amazing and well worth doing. All the team we dealt with were very friendly and couldn’t do enough for us. We had breakfast every day and it was terrific, we also had food and drinks on the roof top pool area, gorgeous menu and cocktails with lots of options. The location is really good but for me the big plus was the beach right out the front of the hotel. Big thanks to Christina and Luis for making our stay so memorable.

Sophie Tucker

Great rooms, clean and we asked room service to come back later on in the afternoon to clean our room which they did. Only thing which makes it 4* is the AC situation. I was with a party of 6 with 3 different rooms and the AC wasn’t working in all 3 of the rooms, upon speaking to another guest in the hotel they said the same, which was very annoying as it was 30 degrees everyday outside. Rooftop 9 on floor 6 was great, fabulous views, staff were super friendly and food and drinks arrived quick I also loved the ambiance of the DJ. Unless you have children, I would say to not go to the downstairs pool as it was very busy with lots of children running around. Breakfast was average however they had a good selection so couldn’t fault it. Overall 4/5 I would definitely go back if I was guaranteed the AC was working- which upon reading other reviews seems to be a common issue.

Ellie Martins

We were so pleased with our stay. The hotel rooms themselves were modern and very clean, with a spectacular view from the balcony. I would highly recommend the day beds on the rooftop, the level of service was incredible..the staff were so attentive and simply couldn’t do more for you! We were so impressed by the quality of both the food & drinks on the rooftop, as well as the range of choice at breakfast. I would definitely recommend the Melia Innside for a fabulous, relaxing stay in Ibiza!! Christina & Luis were wonderful in ensuring we had the most enjoyable stay :)

Helen Wilson

We started coming to Kos in 1996. We still come back. In 2020 the hotel we usually stay at closed so we came here. We have returned three times and all I can say is it is what a fantastic place. The animation team are fantastic. The bar staff fantastic. The Maids kept our room spotless and the receptionists are so polite and helpful. The bus into town is punctual and very handy I will dare yogi to .not be impressed with the whole hotel. Ultra clean, food is so Good and drinks are great. Tonight the show put on was the best and I would recommend anyone comes to this beautiful place and enjoys their holiday. I wish we could stay longer. Two weeks of pure happiness and fun. Thank you thank you for the best time again.

lennart Langels

The hotel is far away from everything and the service at the reception is not good. Only some of them can speak English and they how can speak English doesn't speak well. The service at the reception is not so well the information is not clear, sometimes incorrect and not at the acutall stand of time. The service at the restaurant is okay mostly the waiters are fast to take the dishes but it's quite normal that some people can't eat when they want because there are no seats left. The pools aren't heated and at a temperature around 15°C (the lake is warmer than the pools).

Emma Maria

Positives first We were in a suite with an upstairs downstairs and it was immaculate, cleaned everyday and the air con worked fab. The view was just beautiful and we got to hear the entertainment at night from our balcony watching the sunset. There was a whole variety of food for breakfast lunch and dinner which meant most days the kids and adults were happy. Drinks are good measures 😂 too good maybe haha. The animator team are just awesome! My 4yr old son can be very challenging and they kept him entertained no problem, he fell in love with Miguel and Kevin and was so sad to leave them!! I'll be singing the sunshine song for the foreseeable! Plenty shaded areas for the kids, lots of shallow kids pools and snacks ice cream served throughout the day for them. The staff can never do enough for you apart from the old grumpy man who serves on the bar at the animator pool! Which brings us onto the negatives .... this man is so rude and grumpy it actually made us switch what pool we sat at because no one wanted to ask him for drinks, he huffed and puffed at us every time we asked for a drink, and God forbid you ask him if he was having a cigarette! I got my drinks slammed on the bar! The hotel shop is quite expensive but we found the shop down by the beach to be much more affordable so started using that. The drinks machines kept going out of order so had to walk up and down the dining room to find one that worked. But honestly they are the only negatives I could pick out of our 2weeks there. All in all it was a fabulous resort and we will most definitely be back!

Sarah Bell

I bit out of kardemena, but service from waiters and waitresses was fabulous. The rooms get a lot of use and air conditioning is a bit noisy but they were well cleaned. Food was good it's very difficult to cater for lots of people but food was good. Highly recommend more sunbeds as people will always leave towels all day and not use them. Mermaid restaurant wasn't great, long waits and I understood what is trying to be achieved but it didn't really work out.

Peter Butler

The rooms where nice but my room was also infested with ants (2036) Which was quite a let down, but apart from that the beds where really comfy, and rather clean. The food in the resturant was mid at best the Pizza was easily the best item there. During our stay we also experienced a wildfire and there was no communication between the hotel and guests for evacuation, the guests where all confused since there was no assembly point sign which go put up the day after evacuation!

Graeme Ridley

Overall, the hotel is ok but very outdated. The staff were very rude and unhelpful. The food is the same every day and not very nice so my wife and I had to eat out a couple of times which defeats the object of an all inclusive holiday. There was no AC in the rooms because, according to a member of the reception staff and I quote "it's not summer" even though it was 31 degrees, so this made sleeping nearly impossible, that's if you can sleep at all with the two single beds pushed together, so if you move ever so slightly you end up falling through the middle and on to the floor. There was no entertainment of an evening, or if you class a group of elder locals dancing as entertainment then this is the place for you. All the outside entertainment areas were still under construction for our visit. Our room also looked onto which can only be described as a builders yard. The answer to all of these questions which I put to staff was "it's out of season". So if that's the case, why have the hotel open for business in said off season. I will not be parting with my money again to stay at this hotel. 4 star is very, very generous for this hotel.

Serghei

If you're looking for a cheap and quiet hotel with friendly staff, this is the right place. The rooms could use some renovation, but overall they're nice and clean. The hotel is mostly filled with elderly guests, so it might be a bit boring for younger people, but it's a good option for families.

Helen Johnston

We arrived in the very early hours of the morning and hoped to pay to check in very early or pay a full extra day to gain access to our room. Unfortunately the hotel was full but we were happy to sit and snooze in reception. The receptionist told us we could not and we should look for alternative accommodation which we did. We went to the Melia Hotel. We were taken aback at the unhelpfulness of the reception staff member. It was lashing rain outside, we had to ring hotels to get accommodation as we could not book online for the early hours of the morning. There was no help of suggestions or help in calling a taxi from the receptionist. However, I am leaving a good review as everything changed after we checked in later in the day. The day time reception staff could not be more helpful and welcoming. The rooms are huge with spacious bathrooms and balconies. The restaurant staff are very welcoming and professional. The hotel is immaculate and the rooms are serviced daily with high quality linens. There are two pools and lovely children's water park with slides. One of the pools is a proper sized rectangular swimming pool where lengths can be swam. The grounds are spacious with lots of private areas to sunbathe. The planting is magnificent. Although the hotel is 2km from the beach, there is regular courtesy bus. There is a train station a ten minute walk away into Málaga and the airport. Lidl and Aldi are a five minute walk away. We stayed half board and it includes beer and wine at dinner. There is animation in the form of fitness classes and games. It is nicely done and quiet rather than loud shouting around the pool area. Overall this hotel is great value, in serene surroundings, with superior rooms and professional friendly staff. It is cheaper as it is further from the beach but the value and other benefits make it a great choice. I would give it five stars but the night time receptionist let it down.

Royal Reddys

AluaSun Costa Park is not recommended for Asian people where you don't get any Asian food during their dinner. Don't get surprised of left over boiled eggs from previous days breakfast and you can smell it easily. Apart from the food options hotels cleaning staff is ok but the reception and the men in the restaurant is very rude and kindless and don't even know how to treat guest and how to behave with pregnant lady, at the same the the lady in restaurant is so sweet and kind. Rooms are outdated and very less options to engage the kids.I would not recommend them.

A G

Came here with my child and the place was filled with 60+ which wasn't the worst thing. Pros were that the rooms were spacious and that there was plenty of storage. Cons, why do you have to pay 20 EUROS to park inside and only 8 EUROS for a car park outside. The lifts were okay but they were tiny and when you arrived at your floor you would drop a little bit before the door slowly opens. My child went to the lobby to say that the WiFi wasn't working on the TV, it took them 40 minutes for them to come up before I called them. The toilet was leaking for the first 6 hours of our stay. They promised us complementary water on our arrival but when we called about the WiFi then they came with a bottle of water. The breakfast was very limited. The toaster wouldn't toast the bread on both sides, the croissants were burned, the drinks were watered down. The only good thing was the shops downstairs. On the last night me and my child went downstairs and couldn't walk down to the shops because a drunk man was sat on the stairs and so many people were surrounding him and blocking the way down. We had to wait for him to move. The shop was fine nothing special. I do recommend the fish spa next door. You could hear someone from the room next door talking. The floor felt dirty barefoot. The staff was nice and kept everything under control. The old people would stare at you when you would walk past and especially if you had something in hand. This made my child feel slightly uncomfortable but he said it was not that much. The cleaners do a good job everyday. JUST BE PREPARED if you go in the non-summer periods you won't be able to go in the pool. They said we would get a sea view but you would have to lean over the railing to see a tiny portion of the sea. Lets just say we won't be returning.

Devon Granger

Fantastic!! Fantastic food choices… loving the pizza. Amazing views, friendly and welcoming staff. Bars everywhere, lovely quiet adults pools, lovely cocktails, filling snacks. Slept well, firm beds. Good air con. Cleaners are good. Wherever you go there’s an incredible view. Yes there are stairs a lot of them as it’s on a mountain and that’s clearly obvious in the photos before booking but we arent lazy and was good to walk all the food off so not complaining.

Daria Blahut

We had a fantastic stay! The hotel is clean and the staff are extremely friendly and helpful — truly a highlight of our trip. The food was a big surprise in the best way: everything was delicious and fresh, which is rare for a large all-inclusive resort. There was a great variety of fresh fruit and different kinds of fish, all freshly prepared! The views are beautiful and very relaxing, pools are great!The rooms are on the smaller side, but they’re clean and well-maintained, which was perfectly fine for us. Overall, considering the price, this hotel offers incredible value. Big shout-out to the amazing staff — they really make the difference!

Èva Kovács

We really like Princess Hotels, and we were not disappointed this time either. Beautiful surroundings, wonderful location. Kind, smiling staff. Clean rooms, delicious, varied fresh food and drinks. The hotel's own bus takes you to the beach several times a day, and once a day to Mogán. An added bonus was that upon arrival we received information translated into our own language. Thank you very much for everything, we had unforgettable experiences and a lot of relaxation! See you again Princess!

PAL SK

Summary: Very wrong attitude of management and reception staff. Location is worst in gran canaria - top of the hill, 1.5 km downhill and uphill walk for the smallest beach in the island. Most of the elevators don’t work - so many steps to up and down. If you are happy with sunset, all inclusive food and small swimming pool then it’s ok. The island has much more for you. Maspalomas dune, nice sandy beaches. Scenic drive and you would miss them if you stay here. You need a rental car or public transport to explore. Not enough parking if you have a re tal car and bus stand 1 km downhill walk. Surprise to see their attitude, they say Private parking not for guest - They call police to remove guest’s car. We had to pay €20 for ine night parking so €140 for a week where rental car is below €50 for a week. An outdated hotel with many things broken. Worst hostel tiles looks better than the hotel Floor tiles. Power socket in room, lift etc don’t work. Need to plugin kettle in bathroom. While initial welcome was nice but it ended very wrongly when a security attendant called police to remove my rented car which was parked in a corner not blocking entrance and not taking much space so their bus can move. While ask for parking space they asks us to park 1 km down hill. While their basement parking is empty. Its about the attitude and hotel policy which ask you to go downhill park somewhere unsafe and come 15 min uphill walk. Do a hotel treat their guests this way? TUI, I see your counter here - do you support this? Not fair to demand €20 from guest for a night parking. Its not London Heathrow airport. Its a place that is one corner of gran canaria with not much happening nearby. When the place is remote and there is nothing to do outside, hotel entertainment is noisy and not much to enjoy. Few unprofessional staff making noise after 9pm. Thats called entertainment here. The hotel is not cheap, we have stayed in better hotel in maspalomas at this cost. Think twice before you select this. I know Tui and Jet2 easyjet etc promoting for their own profit but not for your profit. At this price you can find a better hotel close to happening places in gran canaria.

Anna Wadcock

We had a wonderful week at the end of February. Our room was a junior suite in block one. Beautiful views, weather was wonderful. The food was really good for an all inclusive but what completely made it was the great staff that work there, from reception and security to the cleaning team. Victor who ran the service in the restaurant was amazing, you could see the constant attention to detail directing his team, managing hundreds of people. All tables were cleared and reset promptly and guests taken care of. Very efficient and professional. The entertainment team were fantastic, lovely people who all ensured the guests were engaged. Ishmael, Pedro and the lovely French lady (sorry I forgot her name) were wonderful. We had a lot of fun and they were constantly smiling and chatting to everyone between the activities and even during their rest times. The darts competitions were fun as well as the aqua dance. We also enjoyed some time down the beach and availed of the beach bar down there which is part of the hotel too. This is a great addition to normal all inclusive hotels. Thank you for a lovely holiday Anna Danny and Tom

leen faqiat

The hotel is absolutely beautiful—spacious, peaceful, and full of charm. It offers a variety of activities, making it a great place to relax or enjoy some fun during your stay. The atmosphere is calm and ideal for a getaway, whether you're traveling solo or with company. The staff were incredibly kind, welcoming, and attentive. I was especially touched when they surprised us with a complimentary fruit plate. The breakfast buffet had a wide selection of delicious options, catering to different tastes. Unfortunately, I only stayed for one night, but I will definitely return for a longer visit to fully explore everything the hotel has to offer. It's truly a hidden gem worth experiencing more than once.

Karla Palacios

We booked this hotel for our honeymoon and after reading the reviews (mostly complains from Italians) I was very doubtful of how our trip will turn out and for my surprise it was WAY BETTER than expected. On the contrary of some statements, the staff is extremely attentive, friendly and kind. Some in the comments complain they don’t speak Italian or english which is FALSE, they all speak very good english and fluent Italian. I wonder if the people who are complaining about them not speaking their languages even try to learn one or two words in arabic? I highly doubt it.. Regarding the installations and location, I am speechless. The beach is beautiful and the coral reef is reachable by walking few steps from the water bridge. I was stunned by the beauty of it. In case you plan to relax and sunbath there are plenty options of beach beds with astonishing views. The room was very clean and one important thing to add is that they will provide you with a big water bottle every day. The cleaning staff is very helpful and they will do cute animals with the towels to make you feel welcome. I highly recommend this resort if you look for amazing views, coral reef and relaxation. I am very happy with the experience I had here. Once again thank you to all the staff, counter, restaurant, beach, cleaning. You all do an amazing job 🫶🏼

Oğuz Erdem

This hotel is not even 3 star. I 'd have given 0 star as comment if it was possible. We did not eat and drink in the hotel either they have no idea about cleaning or they don't clean food court on purpose. Thank god rooms are not so bad. Other customers are so loudy and no one in the hotel interfere that. They played music in the room until 4 AM - 5AM in the morning for 3 nights (three night!!!! all night!!! like there is a disco in the room!!!!!)... but no body gave a warning or try to stop the music. (not sure if this comment relevant to hotel but you decide. For me, this is something that they need to interfere.) No one knows english 'enough' in the hotel. No one needs to speak fluently, that is totaly ok. But this is a touristic hotel and the level is elementary almost. Location is not bad but find another hotel.

Yvonne

Was not our choice of resort , booked by someone else. Definitely Not 5 star more 2 star. Old needs updating Obviously caters for Russians. Food was not great and not a lot of variety. Cant fault the staff Mohamed the life guard The dining room staff were fantastic. As for the animation team, so boring , repetitive Did not interact with guests whom were not Obviously russian and when we approached them they were rude. Would I stay again .... no way Oh and the aqua park.. most times did not operate, so disappointing

Andrew Macmillan

The hotel is well maintained and the public areas are spotlessly clean. The flower beds and gardens are immaculate, with well appointed illuminations at night. The pools are lovely and also the man made beach area. The best feature of this hotel are the attentive staff, who will go over and above their call of duty to make your stay memorable. The food is tasty, but like many all inclusives, quite repetitive, the drink though is limited and local spirits can be an acquired taste. Overall I would deffinately visit this hotel again in the future.

faye hodge

This place has such a wow factor when you walk into the huge reception area. The staff are lovely and work hard to keep everyone happy. Everyone very friendly and helpful. The bar staff in the evening were amazing at keeping the queues moving and entertaining the masses! Pools and pool areas have lots of sunbeds and changing/showering areas, staff regularly coming round to tidy and clean areas. The beach is at the back of the hotel down some pretty steep steps but worth every second, most beautiful beach and lovely to go swimming there. The food at the hotel was lovely, lots of options and freshly cooked (sometimes in front of you) The room and hotel in general was a little dated but you could see people working on decorating etc.

Anna Lesiecka

First of all, it is a budget holiday so our expectations were not high. Still, with that in mind, we were disappointed on our arrival. The hotel is really tired and dated, to the point where it is dangerous- floor tiles sticking out, loose plugs etc. The children pool and the lower pool areas were not cleaned, there was a dirty nappy on the floor for over 5 days! There were dirty wet towels laying around, rubbish, glasses left behind. All it takes is a member of staff to give it a daily sweep- would look and feel so much better! The hotel location is beautiful, we could see the ocean from our room. That was the highlight of the holiday. Food was typical all inclusive, we had a car ( a must if you like seeing different places as there’s nothing in the area!), we went out for dinner a couple of times. Entertainment was really good on some nights! The singer on Wednesday was amazing! So were the acrobats on Monday. Kids mini disco every night was good and the team were lovely. There’s also kids club our youngest visited on a cloudy day, they did some arts and crafts. Most staff are polite and friendly, everyone works really hard! Unfortunately, we would not go back based mainly on the condition of the hotel. If you can ignore the scruffy inside, you will be ok. We still had a lovely family time and made the most of what the island has to offer.

Atefeh - Ati O

We recently stayed at SBH Club Paraiso Playa, and while the surrounding scenery is undeniably beautiful, the hotel itself falls short of expectations. Firstly, the staff are polite, but their service is nothing out of the ordinary. While they do their job, don’t expect an exceptional or particularly warm experience. The biggest letdown is that this is not a 4-star hotel—at best, it’s a 3-star. The rooms are old and outdated, and unfortunately, they were not well-maintained. One of the most unpleasant aspects was the numerous dead and squashed mosquitoes on the walls and ceilings, both in the room and bathroom. This was quite off-putting and made the cleanliness feel questionable. Another issue was the persistent unpleasant smell that lingered in our room for hours. At times, we noticed it in the restaurant and all-inclusive areas, as well as in other parts of the hotel. This might be due to the hotel's age or ventilation issues, but it was far from ideal. Overall, while the location is great, the hotel itself does not meet 4-star standards. If you’re looking for basic accommodation with scenic surroundings, it might be acceptable, but don’t expect luxury or high-end service.

Sylvia Krynska

Absolutely amazing hotel and the location was devine. The beach was stunning and the food was incredible. The room was cleaned every day and the staff were ever so friendly and helpful. We absoloutely loved it and can’t wait to come back again! Thank you to all staff and entertainment crew for making our holiday so perfect !

Martin Lawn

Saw some negative reviews but was very happy with our holiday. Some areas would benefit from some maintenance and the steps down to the beach are steep if you have walking difficulties. On the positive side the rooms are clean the staff are friendly and helpful the views are great and the choice of food was one of the best We have had in an all inclusive. I thoroughly enjoyed my holiday and would be very happy to go again.

Alin Gadaev (‫מה גיליתי‬‎)

We stayed at the hotel for five days and four nights, and truly enjoyed our time there. The service was excellent — the staff was kind, helpful, and always available when we needed something. Even though most of them spoke primarily French, they made a big effort to understand us and assist us in every possible way. It really showed how much they cared. The food was absolutely delicious — rich, varied, and plentiful. Every meal felt thoughtfully prepared, and we always found something fresh and tasty to enjoy. Although we visited during a rainy period, it didn’t take away from the experience. The hotel offered plenty of indoor activities and entertainment, so we were never bored. Honestly, if we had such a great time in rainy weather, I can only imagine how amazing it must be in the summer! In short — a warm and welcoming vacation, with great service, wonderful food, and a relaxed atmosphere. Highly recommended for anyone who appreciates genuine hospitality and a hotel that truly invests in its guests.

Aleksandra Pa

I spend 9 days with my family on all inclusive. The hotel was very nice and spacious. The food was good and the service was also very nice. The choice of food and drinks was impeccable. A big plus is the sunbeds on the beach and a small bar, a very nice way to spend time. The downside is that most of the activities were conducted in French and not always translated. The hotel is generally worth recommending .End of season lots off sale and much more quiet. Weather 23 degrees and not much sun in that part of Create.

Michal Lushi

We had an exceptional stay at this lovely hotel! The dining options were impressively diverse, featuring a wide variety of meats, fish, side dishes, vegetables, fruits, desserts, and delicious ice cream. The restaurant, with its cozy atmosphere and stunning sea view, was a highlight of our experience. Access to the beach is very convenient, The beach area was pleasant, with sun-beds available. The hotel maintained two beautiful pools, both featuring a lively atmosphere with music and breathtaking views. There’s also a designated shallow area for children, along with a gaming room to keep them entertained. The staff was friendly and engaging, providing excellent service - multilingual, speaking German, French, and English. They were incredibly welcoming, always smiling, and eager to assist in any way. Overall, we had an amazing time and highly recommend this hotel for anyone looking for a fantastic all-inclusive experience!

mrvinov

I was with my partner on a week's holiday, I definitely do not recommend this hotel if someone suffers from asthma. The entire hotel smells incredibly of chlorine, which made it hard to get out of bed in the morning plus a sore throat. I will also add that people using wheelchairs or the physically disabled will have problems getting to the hotel or moving around on its premises. Apart from that, the hotel is really nice, nice views and we got a nice room (for an additional fee of course). Hotel service at a high level so there was nothing to find fault with. Animation only in French so if someone wants to go to this hotel with children, please keep that in mind. The drinks at the bar were very weak, the wine from the restaurant was much stronger, strange. Souvenir shops at every turn are a big plus, two supermarkets right next to the hotel are also a plus. The sea is about 200 meters from the hotel, so very close. Greetings to the entire hotel staff and management! 🩵

Dzejkob VXR

I stayed for 9 nights and had a generally good experience here. Reception staff were helpful along with polite and informative . The hotel in generally nice and clean and in good aesthetic condition. There are loads of sunbeds outside in the pool area.

VKT

I was a bit nervous for my trip having read some negative recent reviews, but everything was amazing. We stayed in a Preferred Club room with a pool view, B&B. Our room was spacious, clean and the view was beautiful . The breakfast buffet was great, plenty of choices and everything was super tasty. The pools were clean and with a pleasant temperature to cool down from the sun. Plenty of sun loungers and never had a problem to get a pool towel, although the hotel was quite busy. Cocktails from the pool bars were also superb. Just across the hotel is the beautiful Playa Dorada breach. It’s also walkable distance from the Marina. Staff were lovely and helpful. Can’t fault my stay here, loved everything.

L Coombs

I've been to a lot of hotels over the years with different star ratings and had the pleasure of reviewing exceptional places. This hotel is far from 5 star. The service needs to be better with reception staff greeting customers with a smile. I found them quite frosty. This is 4 star at best but some areas are 3. The food needs huge improvement, i expected to eat good fish but I ate better eating out. But then the quality of food always drops when you offer all inclusive. It attracts people who want value for money and to stuff their face and drink from 11 in the morning or when the bar opens. It got so busy that the restaurant started to feel like a school cantene with queues for coffee and people waiting in line to get into the restaurant. The towel guy tried to refuse me a clean towel "it's one towel a day" which is ridiculous. They have only one towel station so if you're using another pool you have to walk across the hotel with dirty towels at the end of the day to collect your towel card. And if they're closed you have to take your dirty towels back to your room and bring them down the next day. Not a 5 star experience. The pools were nice but overcrowded and I struggled to find a sunbed most days. The pools were also heated and too hot to swim in. It made it ideal for kids but then they wouldn't allow ball games in the pool, very contradicting. However, the kids club is amazing, Valentina was wonderful. In fact all the team members were great. I've never had my children ask to go back to a club but this time they loved it. She's a credit to the hotel. I was glad to go home at the end. I felt like a digit, just another customer to them. I made an effort to speak spanish at the beginning but by the end i gave up. No one really appreciated it which was disappointing.

Shah AA Islam

When we first arrived, the hotel was amazing, we were treated like first class guests. Our room was very spacious, featuring three beds (two singles and one double). Unfortunately, the “part sea view” wasn’t quite what we expected, as our room overlooked the loading area. As for the pools, there are several pools. One is located on the opposite side of the hotel and includes a slides, though it is not heated. The main pool, however, is heated and includes both a baby pool and a toddler area. A quick note: ball games are not allowed in the heated pool, which we was not made aware or any signs and food is not served around the poolside seating areas. This actually works out well, keeping the area clean and mess free. But snack should be allowed as kids will get hungry as different point. The buffet restaurant food at the hotel was outstanding, offering a different variety each day and catering to all types of diets and tastes. You also have choice of the mains restaurant that you have to pre book. Entertainment was amazing both day and evening for adults but not as much for kids. The hotel’s location is superb. Out the back of the hotel, it’s just a two-minute walk to the beach. If you walk five minutes to the right, you’ll find a range of bars and restaurants, while a five minute walk to the left takes you into shopping areas. A few minutes further, there’s a shopping mall and a mini-golf course, everything is conveniently close. The hotel staff were exceptional, always friendly, willing to chat, and eager to help. Would I come back again? Absolutely! I would definitely return, keeping in mind the few minor points I mentioned earlier. They certainly wouldn’t spoil the holiday. It’s a great place for kids too. Even on a rainy day, the staff made us feel comfortable and safe staying indoors. As soon as the sun returned, we were able to head back outside and enjoy ourselves.

Aurelien Duval

One of the best hotel I’ve ever been. What really stood out to me is the willingness of the employees to always do whatever they can to make sure you’ve great experience during your stay, something I never experienced to that extent elsewhere. « No » is no option for them. The food is really good, way above a usual hotel standard, even if I must say after 10 days (we stayed 14d), the buffet is becoming redundant, mostly at lunch, but where isn’t it the case? But with unlimited luxury (all-in), you’ve unlimited access to their 4 restaurants every nights which helps breaking the routine with very good and various à la carte choices. You have very convenient areas for kids of each age. The only disadvantage for our 2y old kid was the time of the lunch and dinner (as from 1pm and 7pm versus her usual 11.30am and 6pm, add the 1h jet lag and it’s a big difference) and lack of continuous food offering. But after some days, the adaptation was fine. Room are nice, housekeeping is good. Pools are heated, very much necessary outside of summer time and not the case everywhere. Sufficient sun beds available, no rush to jump on the best one. Very good location between the Harbor and the city center. Nearby the most beautiful beach of Playa Blanca. All in all, the guarantee of a good stay in Playa Blanca.

David Graville

This is a lovely hotel in Playa Blanca. It's right on the sea front and has great access to the town. Walk there along the coastal path. The hotel is of a good standard, although it's looking a little bit tired in some places. The buffet food was okay but I have had better in other hotels of similar ratings. Overall you won't go wrong with this place if you're looking for good location and a quality of service. Recommend you check out the spa which was wonderful. I had a preferred room and my children had a standard room. To be honest, there was very little difference between the rooms and was a little bit disappointed by that.

Dean Pill

Had a lovely break at the Magic Cristal Park Hotel. We booked all-inclusive, and the value was excellent. Our room was nice with a TV and fridge. They balcony was big with a table and chairs. The shower was lovely, and new towels were provided each day. The 4 restaurants were fantastic and the choice of food was wonderful. The pool area and balcony bar were superb. Up on the roof. The only downside was the lifts.. not good. Loved it.. definitely going back

Joana Oliveira

The all-inclusive meals were satisfactory, offering a good variety, although I found the selection of fresh salads, soups, and cheeses somewhat limited. The bar offered an exceptional wine selection and a wide variety of alcoholic beverages. The elevators were slow. The room was well-equipped with a kettle, refrigerator, and other necessities, and it featured a pleasant balcony. The hotel's location was excellent, being in the town centre and just five minutes from the beach. Overall, I would certainly consider returning.

Andy Kelly

Location is great food has been acceptable mostly Spanish elderly guests that stay here. Hotel could do with a good update. Very tired looking in areas. The bathroom smells like most of the guests have been sharing our room to take a poop, drain smell is awful!!!!! Kids entertainment room is really good modern and free gaming with staff to monitor the little ones whilst in the younger play area. This facility was really good. Most of the staff were great apart from one. Anita one of the bar staff who is miserable and likes to be rude to the kids when they are playing in the magic cafe. And when asking for a drink you would think you had just told her one of her family members have past away. Yes I don’t think bar work should be her allocated position. Anyway the hotel resembles the Cecil hotel from the Netflix documentary, check it out that will sum the place up better than I have.

Anna Pielach

The hotel is clean. Great location. Close to the beach, park, bus stops and the train station. Our room was ok. The weather in January was excellent. All the members of the staff were very kind and helpful. We would like to thank Katya for helping the Polish tourists, Anita for providing us with bus/train timetables (and great drinks!:), Ali, Ivan and all the other bartenders for the most amazing drinks. You made our little winter holidays special. Thank U:) Room 421.

Hannah Boddey

If I could rate it 0 stars I would. The first night I was locked in the bathroom for over an hour and the door ended up having to be crowbarred open. We went to reception to ask to be moved rooms to be told that fixing the door will be enough and left to deal with a broken handle. Broken lifts and multiple stairs which makes it take forever to get to any of the upper or lower floors if you have any form of disability. The windows don't have working locks on them so you can never shut them properly and some of the staffs attitude are appalling. It is our last night and there is a ridiculous amount of noise from other guests to which we phoned reception to ask them to sort it. A rude lady then told us to wait 5 minutes before we could speak and then immediately hung up on me. We called back as this noise has been happening for 5hours now with constant banging on the walls and the hotel has done nothing about it and told us they cant speak english and we had to go down to reception even though we are in bed as our departure is at 4am. They watched the footage and did nothing except send security up yet we didnt even hear them speak to the room. The food is diabolical and gave my friend food poisoning on the last day too. This is a very rowdy hotel and completely not worth the money if you are looking for a weekend away. I wouldn't stay here again if I was paid for it and will be reporting everything to sunshine holidays.

Jordan Moss

This is my third stay at BCM celebrations Benidorm and every time I have been my experience is greater than the last. The Hotel is clean, safe and extremely welcoming which is why I will always choose to stay here when I visit. They offer everything here and the all inclusive is fantastic!! The food is great, the atmosphere is electric and the staff and management are faultless! From room cleaning to front of house, nothing is too much for the staff and they really go above and beyond to make you feel welcomed….. Massive shout out to the boss lady! She rules the roost with such care and charisma!! Until the next time BCM and Thankyou for yet another fantastic stay!!

lauren ross

Currently here at the pool party on a hen do, customer service is excellent and everyone is extremely friendly, prices are very reasonable and you get more than what you pay for. Would recommend for anyone celebrating a birthday/hen/ stag do's. Thank you for a great day ! Raffa especially was very welcoming and very professional!

Chloe

Had such a great day here for my friend’s hen do, there was an outside and inside pool and plenty of sunbeds, with unlimited food and drink included! So good would definitely come back and recommend!

JB11

I think 3 stars is fair – nothing more. It’s a hotel, about a 15-minute walk from the main strip. It's not exactly great, and you might find yourself questioning your life choices when you arrive. The rooms are outdated but clean (except when given your room key to find the bathroom looking like the attached - we were offered a drinks token of which we were only allowed a foul tasting beer) , and it does provide a bed…. I guess it depends on what you're there for; if you just need a place to sleep and plan to be out all day, it's fine for the price. But I definitely wouldn't plan on spending much time in the hotel itself and wouldn’t expect anything more than that .. a bed and a shower

Jordanne Rhodes

Recently stayed at this hotel on a girls holiday staff were excellent and very helpful and welcoming and are always on hand if you have any issues or concerns. Food was brilliant can’t complain it was close to walk to the beach and bars which is always a bonus. Would definitely recommend this hotel and would definitely stay here again. Rooms were also brilliant.

Grainne Kearney

Just finished our 7 night stay in Grand Hotel Bali, I was a bit nervous about staying here when I read some of the negative reviews. I can only go by my experience and my overall experience was great. The food could possibly be a bit better, but we were all inclusive so you get what you get. Room waw fabulous, great view, clean and house keeping staff were lovely. When I first arrived key card wasn't working but it was quickly resolved by lovely receptionist, also stupidly left my key card locked in my room, also quickly resolved by receptionist who issued a new card with no problems. We had a great stay, so close to the beach, and a great location. Staff were friendly, and approachable overall our experience of staying here was great. Loved going up to the Sky Bar, and using the spa, Would definitely stay here again without a doubt.

Caleb Engelman

Very interesting Hotel in a good location! We got 2 nights with breakfast and dinner! Under some benefits box program The breakfast is very good and full of options! (Just coffee needs to be upgraded) The spa is by reservation and payment Just outside pool and gym is for free Gym (is still small and needs to upgrade the machines). You have a view point at the 44 floor but it's under payment Personal rate: 8.5 Food: 8.5 Amenities: 8.0

Carl Kendall

This was my 7th visit to the Gran Bali hotel in Benidorm, and each time I come back I am amazed at how good this hotel is. The hotel has a great location only 5 minutes from the beach and there is a bus stop by the side of the hotel, with buses into Benidorm town every 20 minutes. There is also a supermarket and a few restaurants and shops just outside the hotel. Inside the hotel I was lucky enough to get a room on the 42nd Floor, and the view was amazing. The rooms are decent, with a good bed, TV, Free WiFi and a mini fridge. I stayed on a half board option and the range of food was excellent, they have a show cooking area for dinner and breakfast. The restaurant has recently had an update and it is now more open and modern. Overall I would happily recommend this hotel to anyone looking for a quiet, relaxing break in Benidorm, and I hope to return to the Gran Bali hotel again soon.

Javier Gisbert

I don't understand why I only give it four points if it makes you feel like you're in a five-star hotel. The food is excellent in both taste and presentation. It's very nice that it's not too salty, so you can really appreciate the flavors. Plus, people like Verónica make you feel like you're in a five-star hotel. But the best thing is the children's facilities. Having your own playground for €15 a day makes the kids feel truly rewarding.

S W

Gran Hotel Bali offers stunning views especially if you are staying on the top floor with clean and comfortable rooms. The rooms need a bit of TLC. The breakfast is on the okay side with lots of variety, but lunch and dinner options could be better. It was exactly the sake everyday with not much of a choice. The location is peaceful but a bit far from central Benidorm. Some service areas, like the bar and pool, could be improved. The staff could smile a bit. Overall, a decent stay if you manage expectations.”

James

After reading the reviews i was prepared for the worst, but was pleasantly surprised by the hotel. This is a very large hotel complex so it’s understandable that the rooms might not be always perfect and the staff under pressure. However if you can look past that its a very well kept place and perfect for a family holiday. Right now its not full so i can imagine in the height of summer it might be different. Food is ok, i would recommend either half board or just evening meal. It can get quite busy at the buffet and the food is not too varied. We stayed in a 2 bedroom basic room with a view of the street. But we hardly spent anytime there so im glad I didn’t pay for a room with a view. Entertainment was ok, the usual for a hotel this size. There are mosquitoes, the hotel is right next to the marshlands and also a lake. However they are only a problem at early evening, cover up and use bug spray. Conclusion. I would definitely come back here, and would recommend it for families with younger kids.

Tammy Gill

Great location and lots to do and see. Little tired in some areas in particular the crazy golf no remote for tv in the room so unuseable. Additional charge for safe which is to be expected. But the pools were plentiful and clean. Didnt experience the food as was on self catering but all other guests seemed to enjoy. Great entertainment in the evenings for kids and adults the Beds were very comfy but the area was not well lit particularly for night time arrivals. Overall great stay would come here again.

Tiffany Willings

Honestly, the worst place I've been to. We checked in and out in 20 minutes. The room was lovely, and clean, no issues. The staff were friendly and efficient. It's the location and general set up. It's awful, truly. I didn't feel safe, incredibly poor standards, it's like a small village with limited resources.

Jennifer Morris

AVOID AVOID AVOID !!! We was half board, 5 adults and 3 children. We wasn't given wrist bands on arrival as they didn't have any left available so was kicked out of the restaurants and swimming pool areas! Half way through the week was given a card for the restaurants but only one card per room NOT per person. We ended up eating out each day as the waiter was standing over our table arguing with us whilst we were eating demanding payment which was embarrassing! We went to reception and filled out a complaint form but nothing was done about it! Then one person from our group was taking his one year old baby for breakfast and was turned away even though he had the 'card' that was provided. Phones in all rooms do not work so unable to ring reception, and I had to ring the police at night (around 1am) due to screaming and fighting.. if you want a cheap holiday where all the riff-raff go then this hotel is ideal! The whole holiday was very stressful from start to finish and we all couldn't wait to go home!!

Philip Moore

So booked a package holiday with jet2 first off I didn't read the comments on the reviews. But when me and my partner 2 children (4&9months) and 3 adults had 3 rooms in minera 2. We got to the hotel just after lunch had finished but staff carried on and served with a smile. Rooms where clean bit shabby in areas but great little base. But knowing what we know now id upgrade to the deluxe rooms. The staff in restaurant simply Wow spot on lovely people and I know the owner reads the reviews, please pass my many thanks to the lady in leda 1 called PEPI who made my 9 month old giggling treated him and others like her own ! Pools where large some tidy some not. But where cold it's was roughly 20°c so on hotter times of the year would nice. Tiled areas around the pools very slippery you've been warned! The evening entertainment was ok kids disco my daughter loved. But did rain and had no where to hide was back to the room. Drinks ok nothing special food again ok lots to choose from but meat not the greatest but good for kids. Bad points Other guests (weeing off balcony above us one evening) not hotel fault Bit dated in areas And slippery tiles around pools Misleading photos on website but think this is jet2 not the actual company. And the keys to the room kept on not working

Kevin Houten

We went to Lagotel in July/August of 2023 and we absolutely loved it! The whole experience was amazing. The food was good, the staff were great, the entertainment was brilliant for both adults and children. We was at the poolside every morning soaking up the sunshine and having a ball. The room was fine overlooking the pool. We enjoyed it that much we are going back this year (2025) on July the 28th for 10 days this time! We can't wait! See you in July!

Stephen McCann

Great Hotel and Pool is fantastic with great views. All inclusive food was ok but evening meals didnt cater for younger guests. Evening entertainment was also ok.

John Garwood

Stayed here during a tournament. Front desk staff was very friendly. The service staff was rude and not very helpful in the dining area. The dining served processed food and very little options. Their main dish every day was pasta with sauce. Not happy with our stay

paul rackley

Great hotel, we went as a family with 2 children on a b&b basis . Hotel was clean,rooms were good, buffet breakfast was amazing. Staff attentive to detail, friendly and always busy . Pool setup was very good, with a lifeguard on duty. Plenty of entertainment, for the children and also good evening acts . Handy shuttle bus to beach. We all really enjoyed our stay there. One minor thing ,a socket by the bed would be handy.

Hana Matoušková

The hotel looks nice on the first sight but you soon notice that it has seen better days. Most importantly, the air conditioning in the room did not work - we wanted to use it for heating as we came in October. We used the sauna and gym and it seems like it has been put there just as an afterthought, especially sauna seemed very improvised, being put right into the gym - e.g. where are you supposed to rest in between sessions? The minigolf is in the worst state of all of these sporting activities, having holes where holes definitely should not be. I do understand that if you come with children, you will enjoy the daily and evening activities on the podium in front of the room balconies. However, the loud music playing on the podium and lights from the trampolines did not make for an agreeable evenings for us. The food was plentiful but it was sometimes hard to find something healthy. Sometimes there was a chef on grill who prepared fresh fish or steaks, that was a great thought.

Victoria Jade

Couldn't be any happier with out stay! We came for 4 nights with my parents and daughter. The food was amazing along with the snack bar and all inclusive drinks. It was my daughters birthday which all staff at the hotel made sure she had an amazing day, cake delivered to our room and birthday card. This made her extra happy! We have never stayed at a hotel and walked away this happy, we will be coming back within 6 months. Everything was clean and well maintained. Janette and Alex were amazing, best staff there is for any hotel. All around amazing holiday, can't wait to go back.

Emma R

Me & my son stayed here for 5 nights in February, it was our 1st time in Tenerife, I loved the hotel! It's a large complex & it took us a few minutes to find our building after arriving later then expected due to flight delays but I was pleasantly surprised when we located it. The rooms are spacious & is just like a self catering apartment. One of the main reasons I chose this hotel was it had good reviews for vegetarian food, a lot of the times on holiday there's a lack of options or cross contamination with meat/fish. The options here were great! All salad options were fantastic and kept away from meat & fish The hotel has a mini supermarket a couple of shops down which stocks most things you'd need, all the things we did. Staff were really helpful & approachable Pool area was kept very clean The pool was too cold to use for me and my teenage son in February but a lot of younger children were jumping in no problem. It really was like ice though, but refreshing to quickly dip in in the heat. We'd definitely go back & would recommend

Brian Kreulen

We stayed here in April 2025, two adults with one 7-yr old. The good: -The food is delicious with lots of different dishes to chose from. Even if you come close to closing, there's still plenty available. -The staff are very friendly -The pools are very good, we never had to search for a spot to put our towels. -They have random activities throughout the day at the pool, which is great for the kids The bad: -The restaurant is very, very noisy. No matter where you sit, you can't hear yourself think and conversation was difficult. At one point I had to leave for a minute because the constant clanking of plates being cleaned was giving me a headache. -The bar is not at all welcoming. It's too bright and suffers from the same noise-level as the restaurant. They usually only have server on duty, so there's a long line at the end of the day. They do compensate by giving extra-large glasses, but this leads to waste if you didn't want that much. -The evening entertainment area is off-site and is too impersonal. The shows are hit and miss and we would have preferred to have some dancing sometimes instead of shows. This is a personal preference, of course. There's also a children's play area just behind the stage, which is a good idea. -You have to pay for the in-room safe. I feel this is a service that should be offered as part of the room. This is already the case in most other hotels. Conclusion: The negatives far outweigh the positives and it wasn't a pleasure staying here. We won't be coming back here for our next visit to Tenerife.

Chinna

A decent size hotel with three pools. One is warm pool but we were expecting it to be a bit more warm. There is a gym with treadmills, cycling, weights and yoga mats. The restaurant has got different themes going over the week. The rooms are good size and towels are provided for bathing and the pool. The staff is very friendly. And they made sure they have one or the other showing happening every night at 10 PM. The hotel is located in a walkable distance from the beach. Along with the main restaurant they have a snack bar which is decent enough

Diane Whitehead

Just come back from a 2 week family holiday. Mum,Dad,NanNan,Grandpa and 2 kids. The hotel is lovely . The food is excellent but the buffet restaurant can be a bit manic at times. The pool bar also serves breakfast and evening meals and is much calmer. The staff are amazing so pleasant, polite and work ridiculously hard. The only negatives I would give are there aren’t enough parasols around the pool, particularly as a lot of children visit here and the pools all need to be heated. The kids pool and the pool by the pool bar are lovely but the water is freezing. Literally makes your teeth chatter.

Md. Ali tanvir

stayed at this hotel for three nights in a family room in last 23rd of April 2025. The resort is located in side City, near Antalya, and is easily accessible to the bazaar and other street shops, either on foot or by mini-bus. There are many positive aspects of this hotel. The atmosphere is beautiful, and the pools and water slides provide a fun and relaxing environment for families with children. Additionally, there is an adults-only pool where you can relax without any disturbances from kids. Overall i am very happy for their hospitality And one guy worked in Irish bar mehmet he’s such nice guy and very helpful person. And reception lady sevgi as well.

maizy barnard

Stayed here last year, can’t fault the hotel it was lovely, food was nice and the coffee and pastries cafes were so good. My only comment is that this hotel did not cater for British people as not many British in the hotel when we was there anyway!, no disrespect just thought would be useful for other Brit’s to know😄 Also the area isn’t great if you like to go out and do things in the evening, only really shops around and a couple of bars, also the beach has only hotels for miles but is a lovely beach.

Ari Yunus

Clean and spacious room, excellent service, and complete facilities (pool, gym, spa, restaurant). The bed was super comfortable and the location is perfect — close to everything. Staff were friendly and helpful. Highly recommended! Rating: 5/5

Keaton W

Upon arrival I was met by Guven he was the nicest person I have met here he was really helpful and full of smiles, there was nothing he could not help me with he was fantastic. He took my bags to our room without hesitation which was great to see. Omer who was our night auditor he was amazing he was really helpful and full of information and made me and my partner feel so welcome and for this me and my partner will definitely be coming back here again !

Eleanor Peacock

The staff in this hotel couldn’t be more helpful. They are brilliant. From the second we arrived they were so attentive and helped with everything we needed. Special shoutout to Omer and Guven, you guys made our trip extra special. The hotel rooms are gorgeous and the toiletries selection left in the room was the best I have ever had… endless shampoo, conditioner, dressing gowns, slippers and so on. The fully stocked mini fridge was a nice surprise aswell! Couldn’t recommend this hotel enough.

Nic Wilding

After a week at the Ramada Resort there are some pros and cons. The room was fine but the balcony was only 2ft wide. The room was in a bad location as it was above the indoor bar/lobby area which was full every night and very noisy. There was no chance of getting to sleep before 1am and on one particular night it sounded like a fight broke out where shouting and screaming was going on til almost 3am. The food was OK and you wouldn't go hungry and the staff were lovely and really friendly. It was a little out of the way location wise but the No 5 bus from outside the hotel will take you into Side itself and the Old Town/harbour area is worth a visit. We used the Spa and had a massage for 5 days which cost us around £250 for 10 sessions so always haggle to try to get the best price. We went in March and although the weather was glorious the pool was absolutely freezing. The Animation Team tried to get everyone involved in activities and were chatty. A mixed bag really but it was mainly the noise and the rowdiness of a few other holiday makers that spoilt it really which is not the hotels fault.

Carmen FD

This was a great hotel and great holiday! The room was ok, not super up to date but it was good. The air con was working perfectly, everything worked ! The food was divers and very good , tasty. Everywhere is very clean , in the food court and at the pool area. We were a family of 2 adults and one under 2 year old baby. If you go for the all inclusive , you also get the lunch at the beach bar so you don’t have to go back to the hotel! The ride to the beach was for free and the driver was very nice and pleasant. You can also walk to the beach it is a 10 min walk. Everything was good for a good holiday. There are shops and kids club in the hotel too, everyone is very nice , especially the man who runs a designer outlet ( i cannot remember his name) but he was very nice and accommodating! ! We recommend this hotel !

Marsha Chin

We stayed for 4 days 16-18 of us large group. On the last day this stay went down hill as the house maid stole money from our bag. we did not use the safe but we should feel comfortable to leave our bags with our belongings and not have to experience this terrible theft. There are no shops only in the hotel you need a car to stay here and the reception staff need to smile (MEN). Housekeeping are lazy did not sweep did not make bed did not replace coffee,, had to ask for shower gel.

Holly Sharpe

Ant infestation in room & in bed, cold water for showers every day, food was awful and staff were unhelpful. Hotel is in the middle of nowhere and basically on a building site. No shops nearby that were open in the evenings either. How it is a 4 start hotel I will never know. Arrived to the hotel around 9pm to be told to sit down, have a drink and wait for our room key whilst everyone else behind us were being given their room key’s straight away. After 30 minutes we got up to go back over to reception to find out what was going on, and was then told to sit down again and wait longer which we refused and again asked for our room keys. We were very hungry at this point so asked about food, to which the member of staff laughed and said soup. I thought he was joking and that they would’ve put on a bit of food for late arriving guests. I was wrong and all they had was ‘night soup’ which wasn’t on until 11:30pm. So we walked down the road around 25 minutes to where there were supposedly some shops, it was all shut up and completely derelict. Came back for the ‘night soup’ which was just watery soup and stale bread. The food in the restaurant just continued to get worse, we lived off chips for the couple of days we were there before deciding to leave early, and we are not fussy eaters. Chicken pieces were purple and undercooked, turkey ‘kebab’ was full of fat and grissle. Very little vegetarian options too. All inclusive drinks were awful as well. When complaining about the ants in the room there was no apology from the staff, just said they will get the cleaner in. No offer of being moved rooms etc. We decided to book a flight home after 3 days as we couldn’t take anymore. Worst holiday we have ever been on, would not recommend to anyone.

Michael John

Stayed for a week recently from UK for solo trip. Pro’s - Staff are friendly - Hotel is quite nice and rooms are okay (although on the small side) - Pool is nice - Few bars - Food was nice and had a few different options each night Cons - Far from most things we rented a car - Not a lot of alcohol choices - Have to pay for internet (free in the lobby) - There is no night entertainment apart from a little few dances for kids. - Beds are not comfortable - The house keeping never once changed my bed the whole week and when they made the room. I’ll attach a photo of how they left it. - I had to ask reception for the house keeping to refill the fridge - Aircon/hearing wasn’t great and was cold at night - In the evenings everyone has to sit in the reception foyer as there is a very small ‘entertainment’ area. - In the twin room the The headboard is designed for a double bed so where the light and switches is installed it’s just above your pillow making it awkward and can bang your head.

Vicky Walker

Our first time in Turkey and we weren't sure what to expect but we would 100% go again to this hotel. We traveled as family of 4 with 2 children.Everything was fantastic from the food, entertainment to the staff. Special mention to shaban who was our hotel rep and burkay, the animation team and yosef from the hotel shop who was such a lovely man. The only bad thing I can say about the hotel is the slides and pools weren't open but that's to be expected when not in season. I highly recommend booking the spa package which includes sauna, steam room, Turkish bath and massage. I came out of the place like a new woman 🙂 we found the food to be excellent with plenty of choice. Even myself as a fussy eater never went hungry and plenty of options for children too. The beach is beautiful, no need to fight for sun loungers and there is entertainment and a beach bar with a buffet on most of the day. We booked excursions through our lovely rep which were the pirate ship and buggy safari both of which were well worth the money and the highlights of the holiday. Alcoholic drinks aren't included on the ship so you can take your own on and if you go on the buggies make sure you wear old clothes as you get soaked and very muddy! If you come in march the weather isn't always hot especially on a night so warmer clothes is a good idea. All in all one of the best holidays we have had and we would definitely do it again

John Frame

I enjoyed 9 nights in early March 2025. There is a regular city bus that can take you into town. The wifi internet was good. I could hear neighbors sometimes but some of that is to be expected. I stayed in the main building. Food was good and plenty of options for vegetarians and people who eat meat. Beautiful sunsets on the beach. I was impressed with the very fast laundry service. Pleased with the price and my experience. Thanks to all the nice people at the hotel.

Venelin Tonev

I visited the hotel for one week with the family. The events for the kids are amazing. The animators are top professionals. I recommend however taking some ear plugs for the children disco. It is definitely loud even for adults. I personally enjoyed the Dart tournaments twice a day. A great trainer there, had a lot of fun.

Olivia Bennett

can't complain on this one, cheap as chips! food is very samesy everyday (just make sure you get the food at the time they serve it otherwise it gets cold and stale) outdoor pools are closed but the beach is lovely and chill and the indoor pool is great. alcohol is very good and the soft drinks taste spot on! room is stunning but a slight smell in the toilet (which will get masked after a nice shower) staff are lovely, food is ok, hotel lobby is a great place to get drunk! can't rate it a 5 star but it gets 4 star in my books!! also plenty of designer bags and perfume etc 😉

Mila Beazley

Very disappointed 😞!! Dirty cats every where .. spoiled our Christmas treat !! No way this place is a 5⭐️ the rooms are dirty all damp we suffered with the cough and chest this 5 days on our visit ! the restaurant is full of cats walking everywhere all around the chairs and tables ( webpage says no animal friendly)and the night we arrived we left our cases in the lobby while we went for a drink one of the cats piss all over one of my cases all the clothes stunk very bad. rooms and toilets are mouldy. Indoor pool very disgusting 🫣 0 clean rate . Drinks at the bar are so cheap . Also no much entertainment as was christmas week and the place was busy .. the only good think was the massage treatment 😌.. but the rest very dissatisfied.. and poor 😢 PLEASE don't waist your money !!