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Careers at Holiday Gems

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"We believe that keeping our team happy contributes to delivering quality service to our customers"

We are one of the UK’s fastest growing online travel companies and are currently looking for self-motivated, hardworking talented Travel Advisors to join our team, based in our Stockport Office. Alternatively we also have positions based in our Ellesmere port office.

We also have vacancies based from home where we would welcome applications.

Our core values are to treat all as equal and ensure everyone shares in our success, this is based on the belief that keeping our team happy contributes to delivering quality service to our customers. This is evident in our review ratings on Review Centre and Feefo.

Available positions below:

Sales Advisor - Chester (Full Time/Part Time)

We are looking for experienced, hardworking and talented travel advisors to join our successful team based in our Ellesmere Port Office.  In this fast paced, target driven position you will handle customer enquiries and work to convert calls into holiday bookings, as well as confirming online holiday orders. You will use your previous experience of dynamic packaging to put together the best suitable holiday to match your customer’s needs whilst offering excellent customer service.

and apply by sending a CV and covering letter to Betty@holidaygems.co.uk

Sales Advisor - Stockport (Full Time/Part Time)

We are looking for experienced, hardworking and talented travel advisors to join our successful team based in our Stockport Office.  In this fast paced, target driven position you will handle customer enquiries and work to convert calls into holiday bookings, as well as confirming online holiday orders. You will use your previous experience of dynamic packaging to put together the best suitable holiday to match your customer’s needs whilst offering excellent customer service.

and apply by sending a CV and covering letter to Betty@holidaygems.co.uk

Travel Administrative Executives – £12-£15k

Holidaygems.co.uk is an ATOL bonded UK based online travel company specialising in holidays Worldwide. Due to huge growth, we need to rapidly expand our Aftersales team and are looking to recruit Travel Administration Executives.

The duties of this role vary greatly and you are required to be both flexible and versatile as everyday is different. We are looking for a mature team player, whom is self motivated, must have a proven track record, and would like to work within a fast paced, positive and lively environment.

If you’re the type of person who can work on your own initiative, have travel knowledge, and/or have been involved in telesales before this could be the position for you.

Administrative experience along with retail travel industry experience would be preferred but is not necessary, excellent literacy and numeracy is a must. We’re really excited about our future and have great expansion plans, so if you would like to be part of our success story, please send your CV to nicky@holidaygems.co.uk

Booking Checker/ Quality Checker

Holidaygems.co.uk is an ATOL bonded UK based online travel company specialising in holidays Worldwide. Due to huge growth, we need to rapidly expand our Aftersales team and are looking to recruit a Data Checker

The duties of this role vary greatly and you are required to be both flexible and versatile as everyday is different.

You will be required to

  • Administer online bookings
  • Check online orders against loaded bookings
  • Check bookings are loaded in accordance with suppliers contracts
  • Check authorised funds loaded
  • Raise, log and fix errors on a day to day basis
  • Analyse repetitive errors
  • Feedback to managers to ensure streamlined loading

We are looking for a mature team player, whom is self motivated, must have a proven track record, and would like to work within a fast paced, positive and lively environment.

If you’re the type of person who can work on your own initiative, have travel knowledge, and/or have been involved in telesales before this could be the position for you.

Data Checking, administrative experience along with retail travel industry experience would be preferred but is not necessary, excellent literacy and numeracy is a must. We’re really excited about our future and have great expansion plans, so if you would like to be part of our success story, please send your CV to nicky@holidaygems.co.uk

Quality Checker & Online Booking Supervisor

Holidaygems.co.uk is an ATOL bonded UK based online travel company specialising in holidays Worldwide. Due to huge growth, we need to rapidly expand our Aftersales team.

The first point of contact for online bookings via the companies website’s, ensuring all bookings processed via the web are properly managed and administered and overseeing any queries that arise from the bookings coming from the website.

Pro-actively discussing with consultants regarding quality matters, pre-empting and stopping errors in advance and overseeing the checking of bookings loaded to E-booking, picking up on any discrepancies and flagging issues to sales consultants, rectifying mistakes and ensuring the booking systems are accurate.

As the company grows, this role will also encompass responsibility for another Booking Checker and you will have responsibility for their workings also.

The duties of this role vary greatly and you are required to be both flexible and versatile as everyday is different.

You will be required to

  • Administer online bookings
  • Check online orders against loaded bookings
  • Check bookings are loaded in accordance with suppliers contracts
  • Check authorised funds loaded
  • Raise, log and fix errors on a day to day basis
  • Analyse repetitive errors
  • Feedback to managers to ensure streamlined loading

We are looking for a mature team player, whom is self motivated, must have a proven track record, and would like to work within a fast paced, positive and lively environment.

If you’re the type of person who can work on your own initiative, have travel knowledge, and/or have been involved in telesales before this could be the position for you.

Data Checking, administrative experience along with retail travel industry experience would be preferred but is not necessary, excellent literacy and numeracy is a must. We’re really excited about our future and have great expansion plans, so if you would like to be part of our success story, please send your CV to nicky@holidaygems.co.uk

We will provide you with:

• In-depth training with a dedicated trainer
• All your booking leads (No Cold Calling)
• Fantastic earning opportunities
• Ad-hoc Incentives
• Generous Holiday Allowance
• Fam Trips
• Discounted Holidays

Using your previous travel experience, knowledge and expertise you will be able to provide a professional service which will enable you to convert enquiries into reservations to match our passenger’s needs.

If this sounds like the opportunity that you are looking for please send your CV to
betty@holidaygems.co.uk.