ericd2y
++ Lovely large bedroom with little office and beds giving on the balcony with sea view .
Large pool protected from winds .
- - Mattress of the bed deformed, it is not comfortable to feel the shape of the body of previous clients... should be replaced.
Noisy , no acoustic insulation between bedrooms.
Food very salty , industrial ,not tasteful.
Herman Lit
We were there for a couple of days. What can I say, I’ve been to a 3-stars hotels with a better rooms. There wasn’t a kettle and even a bottle of water in the room. Also I was really surprised by the absence of shower gel. Although there was a fix point on the wall but no bottle attached. The view is nice, the location is nice as well, but that’s all. My gf got a food poisoning after the breakfast. The food itself was average.
Linda Krohne
It's a hell for couples without children and not yet 70 years old. Cannot say it otherwise. The cleaning is not so good. Huge roaches in the night, almost bigger then my hand. Lots of noice as yelling and from the yelling animation team. The food is poor. The service employees mostly grumpy. We went to the beach to get some relaxation and quiet and good food and Coffee. I would never recommend this hotel to anyone. The Pool, haven't been there. Oh and everywhere are children running especially in the restaurant. The view was great. A park which people use as a bathroom...And the seaview that was the best part.
Kika Chaos
This hotel is pure fun.
I will score from 1* to 10*.
Room- 3*
Air conditioning 4*
Beds - 3*
Cleaning - 5*
Food - 3*
Service, workers - 2*
Elevator - 2*
The room fulfills its purpose, but it has shortcomings. Especially in the bathroom, no ventilation, no shelves, makeup mirror error!!!!!
Beds and mattresses are very uncomfortable, pillows are made of material that overheats.
The air conditioning is weak, it needs immediate cleaning and maintenance!!!
The beds are folded opposite the balcony door, which is nonsense, and the TV is on the side.
The safe in the closet is inserted to the side, so entering it is quite difficult.
The situation around the pool is terrible, the lifeguard is a child, he doesn't keep order around the pool, he doesn't warn people not to smoke around the pool, no private music, no jumping into the pool!
!!!,,,in the afternoon from 5 o'clock the sun no longer shines in the pool area, the large hotel building is built in a very wrong direction, I congratulate the architect who designed it ;(
Reception _1* _ a gentleman named Luis is very angry, no welcome, no nice word... I recommend training all staff how to treat guests!!! A smile and a kind word can do wonders!!!
BUT I draw your attention to excessive nice and attentive behavior towards the L*G*B*T community !!!!!
At the time of our stay, they had an interesting seminar in this hotel, which was attended by an Irish group of 50 people, they behaved outrageously, shouting around the pool, loud music, smoking around the pool,
The inappropriate behavior was reported at the reception, but no one did anything, and the whole circus continued the next day!
Our bad luck was also that for the last two nights we got two men into the neighboring apartment, one couple, they were noisy, ill-mannered, reckless... Yes, it was a man with beads in his chin. A cocky L*G*B*T donkey!
Elevator 2* Absolutely no ventilation, it is very hot in it, and they are very busy....
Kitchen 2* often repeated food, tasteless, you have to taste everything yourself.
I would definitely not take the dining option here!
In the dining room, the cleaning staff is very rude and inattentive. Especially a woman named Mirabel, unpleasant, disgusting.
But the biggest worker is Manuel, he works hard even for three!
There is a great lack of fresh, ripe fruit in the kitchen. Rotten fruit was on offer. And even vegetables have flaws.
At breakfast, coffee and juice are from the machine, disgusting, low-quality diluted with water!
And the biggest shame is that if you don't have All-inclusive, they won't give you even a glass of water at dinner!!!
The hotel promises you a later Checkout, but no one gets it, a very over-advertised hotel that I would give maybe 2 stars.
28.09.2023- I am absolutely not interested in the hotel's reaction.
I don't believe that it will change, because on the spot, at the reception, we filed a complaint about the problem, and no one solved the problem.
ThnX but , I will never return to this hotel!!!
Andrzej Król
Sky-scraper like building on the coastline. Good location to go to La Mata beach. Away from Torrevieja centre, which was good, as we don’t like the city lights that much.