Travel Sales Executive

Our customers book dreams and it’s our job to ensure we turn those dreams into reality. It doesn’t matter at what point in your career you are with us, which department you work for or where you are based, every team member plays their own crucial part in achieving our Belief “Everyone Deserves a Little Luxury”.

We have strong values that drive our ambition of becoming one of the largest tour operator groups in the UK travel sector and are looking for people who will be excited to help drive business growth. If you are entrepreneurial in spirit, creative in your thinking, and always ready to go the extra mile then we want you onboard.

You will be responsible for helping to make holiday dreams come true, dealing with warm leads, inbound calls and online enquiries. You will use your sales experience and travel knowledge to match the right holiday to your customer's needs, overcoming challenges and offering solutions to close the sale. Ultimately, your aim is to drive repeat business by providing outstanding service and building strong rapport.

• Identifying customer needs through effective questioning
• Using multiple suppliers and systems to find the most suitable match
• Overcoming objections to close the sale
• Process customer payments securely and accurately
• Use the supplier websites/systems to confirm the different sectors of the booking
• Load details of the holiday accurately into our back-office system
• Continuously work towards and exceed booking targets
• Ensure all information obtained, inputted, and verified is accurate at all times
• Strive to deliver exceptional customer service
• Build and develop key relationships for repeat customers

• Proven track record of achieving/exceeding daily sales targets
• Extensive worldwide travel knowledge
• Travel agency or travel call centre experience (desirable)
• Experience of working in a fast-paced environment
• Knowledge of supplier websites
• Skilled in selling luxury European, Worldwide, or Cruise holidays
• Computer competent to book holidays swiftly and efficiently
• Proficient in packaging multiple products together
• Experienced in GDS (desirable)

• Bonus-driven and thrives on working to targets
• Exceptional attention to detail and accuracy
• An excellent communicator with exceptional interpersonal skills
• An attentive learner who can work swiftly
• Self-motivated, proactive, and enthusiastic

This is a full-time position where you will be required to work 39 hours per week. We operate a 7-day shift pattern with shifts working up to 9pm, therefore, flexibility is a must.

This role will be based in any of our offices (Chester, Halifax) or hybrid/homeworking.

In return for your hard work and commitment we will offer: