Louise Borthwick
Let me start by saying we did have a great holiday, but we really aren't fussy people. However, for how much it cost to stay here, it is vastly overpriced and I wouldn't stay again.
Housekeeping is only on a Tuesday and Friday, we stayed Sat-Sat but they didn't bother doing Friday. To be honest, they needn't have bothered at all.
Floors weren't cleaned, washing up ignored, rubbish left. They literally just changed the towels and made the bed, this resulted in an increase of cockroaches by the end of the week as the floor was filthy.
Breakfast is okay, hot enough, decent variety. I just got sick of the rubbish juice and Coffees.
The whole place is generally run down, you can tell if hasn't been updated for a long time. Our balcony door wouldn't lock as the mechanism was broken. Holes in the wall from old fittings, ceiling fans barely hanging on but functional enough. Old stained furniture, dirty shower curtain, chipped tiles.
Air con was poor and there was mould around the ceiling vent.
Our neighbour had their money stolen from their balcony, so keep your doors locked and valuables on you or locked inside!
Pool was lovely, there is three, but the other two are at different hotels. No floaties between 12 and 4 in the main pool which was a bit annoying. Some lifeguards miserable nightmares, others were absolutely fantastic 🤷🏻♀️
Staff were lovely, evening entertainment was nice, I think they deserved a bigger crowd. It'd be nice for the hotel to try and get guests more involved (maybe offer a free drink or something)
We knew about the hill, so set aside money for this. It is a good 20/30 minute uphill climb from the beach. Be careful with taxis as some target "foreigners" and add supplements for no reason and can get aggressive when challenged.
Despite any issues, we enjoyed our stay. But this is definitely not a 3/4 star hotel, no way.
Maria Farnell
Located at the top of a very long steep hill, only ate in the restaurant once as food not to our taste. Apartment was spacious and clean and pleasant staff. Shuttle bus (free) daily to beach stops at 6.30pm so if have any mobility issues would need to taxi back from town etc (approx 7 euro) main pool area is loud and very busy. Quieter pool was nice but unfortunately not enough parasols to go round.
Paige Leanna
Never stayed in a hotel that cleans twice in 10 nights! Arrived at the room to an infestation of ants to which the reception gave me a spray for.
The room didn't even look like it had been cleaned properly.
Half way through our holiday I asked for our room to be cleaned to be tolled NO, I said we have no towels and the lady pointed me to the laundry room.
Found the staff not very pleasant and polite compared to other hotels I've stayed at.
Not a wide variety at breakfast so I can't imagine what lunch is like.
Location isn't too bad if you're not bothered about climbing hills.
Personally I wouldn't come back to this area or hotel.
Cathal Phelan
My girlfriend and I have just spent the past 5 nights in Hollywood Mirage and to say we were more than impressed would be an understatement.
All of the staff at reception were always very helpful and always had a smile.
The pool staff and poolside bar staff were always very kind and outgoing providing good daytime activities and events throughout the week. Good cocktails and sun loungers all round.
The room we received was breathtaking, and while we booked on a separate package holiday website, the photos shown did not do it justice.
The sea view 1 bed apartment gave views of all the Los Cristianos bay, capturing mountain range, the port, the nightlife all while being in a tranquil location for relaxation.
The room facilities made me think the hotel was only a new build, however seeing awards going back as far as 2017 for the hotel itself and awards further back for the hotel group (Excel) meant that the rooms are kept to the highest of standards and modernity.
Air conditioning was exceptional after a hot day to come back to.
We had breakfast in the adjoining restaurant, to be greeted by a buffet that was very good value for money and the quality of food was excellent.
The other services of a fully stocked mini market for all lunch and breakfast needs was a lovely option to take to diversify our stay.
The hotel/resort was lovely and clean and we felt a sense of security seeing that there was a barrier and security to enter the premises.
However, the hill leading up to the hotel does have its challenges so appropriate transport up and down from Los Cristianos centre would be advised. I will say though, the hill is the main reason for such breathtaking views.
In all, we are both very happy with our stay and would highly recommend to anyone looking for a break away. And we will be returning some time in the future.
Evie Airs
Amazing place to stay, private rooms, lovely views, on the top of a big fat hill so bear in mind but only £4-7 to get a taxi up the hill. Only cleaned our room once in a week stay, and the balcony door didn’t lock properly. Other than that it’s perfect. Great pools, entertainment, and activities going on and lovely atmosphere.
My Booking
