Tim Halliday
Full of drunk groups. Music playing at night so sleep is difficult. The drunk groups take over the swimming pool. They also vomit in the corridors and leave rubbish around the hotel.
Marie Chambers
We arrived at 12:30pm after an early morning flight to arrive in reception to be told our room wasn't available until 4pm, not the best news when you have 2 young tired children, and no knowledge of this prior to arrival.
We eventually got in the room after paying the €200 deposit (make sure you pay this in cash, and on leaving remove all waste, wash the pots and put them away and make sure the room is immaculate if you want the deposit back)
The room which was on the 31st floor, was pretty good other than a little grubby, sheets had some stains on, floor was dirty with sand and only one out of the two showers worked but we could deal with that! The lifts were a nightmare not arriving when called or going straight past your floor.
The panoramic view is amazing if you stand to view it, as our balcony had a solid wall which made viewing the view impossible when sitting on the balcony at the table, strangely enough our Spanish neighbours had a lovely panoramic view with glass frontages, assume these are saved for the people they want to keep happy.
The hotel itself is as everyone states on the reviews and is on a big hill (we already knew that at the time.of booking) but the main issue is how far off the main strip it is to walk with children in 30 degree heat, so for the first few days we paid for taxis, then after struggling getting a taxi that can seat 5 people we decided to rent a car for a few days through the Jet2 app which was much cheaper than going directly to any rental place. The parking on street is a nightmare, so we decided to save the hassle and use the car park that the hotel has (advertised at €15 per day) on speaking to a delight of a woman called Miranda on reception she advised me the charge for 3 days car parking would be €60, I said I didn't need it till the end of my holiday and only for 3 days that I had the rental car for, she waved the garage fob at me and said "you want parking or no parking" with a shrug like she clearly could not care less. So reluctantly I paid the €60 as the on street parking was a no go so had no other option. She then wanted €10 for a deposit for the fob, she waved the recipet for the deposit and said "No receipt no refund, no fob no refund, I do wonder if she would speak to the Spanish citizens that stay at the hotel in the same manner!
We had noises throughout the night with people returning to their rooms slamming doors dragging chairs on the floor until the small hours, smoking weed, shouting and screaming... I guess these are some of the things you have to deal with when staying at a hotel.
The only thing I seriously recommend if you have any issues at the hotel like we did is going to the Jet2 service centre (located at Mediterranean avenue) which was a god send, Mandy, Andrea and Danni, the reps were more than helpful, they spoke to the hotel and got us a refund for the parking as we were not offered the correct fees, got us clean sheets, more crockery as we only had 2 tumblers, 4 side plates, 4 mugs for a family of 5 and got the non working shower fixed.
Positives: the hotel put on a free shuttle bus that runs from 10am until 14:30 and then 17:30 until 20:30, this takes you to the beach front and back every day.
Food in the takeaway hut by the main hotel pool was nice but quite expensive.
The main hotel pool was nice but you can't take any floats in for the kids.
Warnings:
Take any photos of any issues, damage to the room on arrival for your proof.
Don't ask for any additional towels they will charge you €9 per towel.
Make sure you remove all waste on leaving.
Building work is taking place right next to the hotel (which obviously isn't the hotels fault) but it is noisy and starts early every day until the late afternoon.
Final thoughts.......
STAY AT ANOTHER HOTEL IF YOU WANT A BETTER HOLIDAY 😉
Skull Sully
Really enjoyed my stay until the bangs of the door and rude cleaner telling us we should be out at 10am when we were told midday when we checked it . Really disappointed by her attitude she even rang security which was ridiculous
Claire Parker
Last minute decision to go. Hotel is located up on the hillside on the far end of Benidorm. The hotel runs a shuttle bus service through the day but stops at 5pm. Hotel restaurant was clean and spacious, staff were friendly and helpful. Food was good with something for everyone. Reception were nice. Evening entertainment was ok. My only complaint was some if the other guests staying in the hotel at the time but that's pot luck were ever you go
Phill Potts
Nice double room. I asked for a double bed but got two si gle beds, but no real issue. The reception man was a bit miserable. I'm not sure he liked British people, but luckily, I had my Spanish friends with me. Very slow at booking in. The hotel was spotlessly clean. Lifts very slow. Breakfast was plentiful and well organised. I was there for the Benidorm Palce show, and this is a great location to get there, very nearby.