Benidorm Holidays

TwentyStream413

Honestly one of the most outdated and outrageous places I have ever stayed . As soon as I walked into the hotel, the service staff take £150 of deposit just incase you break anything in the room before you leave. As I got to my room I was greated with no hot water, stinking bedsheets, glasses from the 18th century and the most depressing room ever. The bed n breakfast was well, not a breakfast. One sausage one egg and one piece of bacon with the dirtiest cup of tea ever. Don’t stay here if you have a wide budget.

sara jones

Dire, place is dated filthy I was convinced I was going to catch something. stained sheets stained towels list goes on. hot water take only 60 L ( that's what the boiler states) only enough for one person to have a quick shower. After that u have to hear clunking boiler while it heats up again not great when your trying to sleep. The noise from the drunk guests comming in shouting until early hours of the morning! it didn't stop till gone 4 am one night ! noone on reception to call as its closed 00.00 till 08.00 !!! I booked the hotel by mistake i was only using as a base to visit family and had only booked four nights I couldn't last three I had to move myself and elderly farther to another hotel.

Browns Blogs

Shocking Hotel, never in my life have I stayed in such a disgusting pig sty Hotel is not worthy of 1 star! Rooms are badly outdated, the beds filthy, bathrooms / kitchen everything is just pure filth. You would not let a dog stay in this as it would be classed as animal cruelty Our rooms was 'broken into' money STOLEN, aftershave STOLEN, clothes STOLEN. There was no forced entry, the rooms was locked. We arrived on the first day, went to an event then came back to find someone had gone through our things. Blatantly either reception, the manager and the weird handyman was in on this act. When confronted was threatened to be thrown out of the hotel! Absolute animals running it, receptionists are vile, you'd find more respect from a chimpanzee. Hundreds stolen with the hotel staff using a master key 100% It's not the first time it's been reported either. Police are not interested either. Hotel should not be advertised anywhere and should be closed down. You have to pay a deposit of £50 per person, the hotel will find any excuse to not give it back too. Make sure you keep your deposit receipt! No air con, no fans, TV don't work, fridge is like a microwave. DO NOT LEAVE ANYTHING OF VALUE IN THE ROOMS Pool is saltwater too, you've been warned. Location is rubbish.

Michael Cook

Stayed for 3 nights. That’s as long as I could have stayed. Hardly slept the entire time. No aircon which is absolutely insane in this heat. Everything looked liked it needed a good paint job. Bathroom door didn’t lock. Toilet was hanging on the wall for dear life. Shower head would not stay upright when turned on. We had to wedge a little bottle of shower gel underneath to keep it from falling down. Breakfast was nice. No choice in what you wanted. But wasn’t that bothered. Just a waste of egg. Railings at the back in swimming pool area looked like you could fall through because of the rotting bricks. Steps in the swimming pool were loose.

lewis yulle

Absolutely dreadful place, first we are demanded to hand over 50eur upon arrival with no pre advise we later find out this is for the labour of us having to clean the rooms, never heard anything more preposterous in my life, secondly myself and 4 other rooms has money stolen out the rooms on the first night, we proceed to advise the reception lady and explained what had happened she immediately told us to leave the hotel and laughed, the hotel staff were aggressive and rude, I’m also told that the stag site we booked under doesn’t read the review of the hotels they book said which is totally unbelievable in it’s self. We also see fake reviews from the hotel about themselves please don’t stay here. Please do better.

Gary Whitworth

This place is adequate, however there are a few extras to be aware of. 150euro deposit on your arrival, room has to be cleaned when you leave. We took a small disinfectant. So no big deal. There's absolutely no maid service air conditioning is 7.50euro per day Sunbeds are 1.50euro per day. No brollies so absolutely no shade. You have to clean your own room for the deposit refund. Beer was cheap at 1.80 pint. Reception staff were friendly enough. For a self catering apartment it was fine. I would have given 4 stars had sunbeds been free, there was shade (brollies) And rooms had at least a fan. Not sure I'd return for those reasons.

derek waring

Spotless clean and local to amenities Even with mobility issues 10/15min walk to beach n strip. Taxi from strip approx 6euro. Would stay again

Amy Sweeney

Stayed 5 nights last week, apartments spotlessly clean, beds are very comfy, staff at reception are all very friendly and helpful, great big balcony, really enjoyed our stay no complaints whatsoever, would stay again

Vickie Bullough

stayed here 4 times now - three booked independently and one as a Jet2 package. Cant fault it. Large apartments with big balconies. Ten mins walk from the main strip and beach. nice bars round about the Aparthotel. You pay 150 euros deposit either in cash or a pending transaction on a debit card which drops off on checkout. Bar very reasonable prices too. certain days for bedding and towel free exchange or pay a small price for additional changes. Pool lovely. 1.5 Euros to hire a lounger for the day. no brollies or cushions though. Would deffo book again

p

Great appartments really nice staff great pool only one thing about the pool there is no brollies and there is no shade so when it's hot you can't sit there and the pool don't open til ten apart from that lovely place to stay

D Raja

Very basic however it's cheaper and clean. Not too far from the beach. No Aircon. On a hot day it get really hot you will need a fan. Parking available however it's €30 a week. Pool is very small, supermarket just a street away. Helpful staff but don't speak much English. Overall very basic.

laura HASKINS

Love it here stayed a few times the guy on reception is a diamond

Dympna Tapley

We only arrived last night and was a bit apprehensive after reading some poor reviews, well we were very pleased to say that we are very happy so far, we checked in at approx 10pm, got our room tv and WiFi sorted immediately. Our apartment was spotlessly clean, and completely suitable for two even 3 in size, we have a big balcony that wraps around the apartment overlooking the pool which is spotlessly clean too. The kitchen is small but fitted out with a 2 ring cooker, large fridge microwave, electric kettle toaster even a coffee maker and off the kitchen is a little scullery where you can rinse out clothes and dry them on clothes airer provided. We are only about 10 minutes from the beach, close by are KFC, Burger King, McDonald's and various other restaurants, The staff are very nice and friendly and we highly recommend anyone to stay here

Tony

Decent place, had an unpleasant experience with someone I was sharing apt with however hence the star removed

Jeff Penver

We've had a very nice couple of weeks here. The walls between apartments is thin and the bath is short and shallow, but the apartment is very comfortable. Location is good as it's only a minute walk to supermarket and bars. Ten minutes to the beach. We had a sea view from the top floor, nice sun terraces and the chap on reception knew adequate English to avoid problems. We are leaving early tomorrow so he's told us where to drop the room key and we've had the deposit back. I would certainly recommend this hotel to anyone wanting a quiet break close to the action.

Jane Huskisson

Very clean apartments with friendly staff to greet you on reception. Apartments have a balcony and come with a fully functional kitchen, including crockery, cutlery and cooking utensils for 4 people. The beds are single or like us, can be pushed together to make a double. Plenty of wardrobe space with hangers and a safe which was €14 for the week. In the lounge area there is a bed settee with a TV (you can get English channels on) and a dining table, seating 4. The bathroom has a bath with an overhead shower that isn't just a tinkle. Toilet rolls and towels are provided. There is a bar downstairs but does close early as we are in their winter hours. It has a pool which wasn't heated brrrr! Plenty of sunloungers to catch those rays though around the pool. Your not far from the night life and the beach is just a short walk down. All in all a lovely place to stay and highly recommended.

Laurie Ash

Very comfortable beds and lounge seating. Excellent facilities in apartment. Great location in a quiet area but close enough to both old and new town areas. Bathroom in need of updating and decorating.

Dave

Really really clean! Good pool. Good facilities. Good views, see photos. We came in July and guessed we were running the risk of the place being packed with groups of lads & lasses trying to drink themselves to death and do inappropriate things to each other, even out in the public areas! But this wasn’t the case, we were pleasantly surprised it was mainly families. Far enough away from all the chaos that it’s quiet on a night. About 10 minutes away from some of the action, other stuff too far to walk but taxis are cheap. Reception staff really helpful. Check my other reviews for child friendly places to go.

David Hughes

Stayed here a week in August. The rooms are clean, looks like it's had lick of paint, new bathroom and new furniture. Reception are helpful. Pool was a good size and clean only downside is you have to pay £1.50 for a sunbed which are old and uncomfortable and not adjustable, the pool guy goes home at 3pm to 6pm so are free then . Only 2 lads parties while we were here one got a 1st and final warning within their 1st hour as they were being loud and rude. 99% families and couples . Air con is £10 a day which ridiculous and fans are £5 a day. On the whole good for the price we paid

Lewis

Rating it 5 star for Sue one of the receptionist. She was so lovely and helpful. Apartments were clean and tidy, aircon £10 a night so can add up if it’s extremely humid as it was on our trip. €50 deposit per person on arrival which you get back at check out. Pool was a lot bigger than we thought it would be, sunbeds are €1.50 per day per sunbed. Has a local shop 1 minute walk away for any essentials and is pretty cheap compared the the ones further down as you go towards the beach. Beach and strip are no longer than a 10 minute walk away from the apartment

T. Mason

A group of us had booked a trip to Benidorm for a birthday we were in 3 different hotels I'm glad I didn't not stay in this on. When a hotel is charging €50 per head deposit before you get your room keys it speak volumes. The lads that actually stayed there were not impressed i only got into their reception and the bar. only good thing is the location

Saeed Khan

The hotel is located at a good location but it was difficult to find it.. The room was clean, but the duvets were torn. There was no electric catle in the room. WiFi was not working properly. One day before our departure, it stopped working. It was reported to a receptionist.The receptionist was not willing to help and was not able to speak English properly. Breakfast was a night mare. Overall, I will give it one star.

Ian Macpherson

3 star Hotel ? You have to be kidding. Air con turned off to save costs Roasting hot bedrooms. Positively dangerous access to shower over bath. Toilet almost underneath wash basin. Very pleasant helpful young man on reception you deserve to work in a better place. If you have booked this place be prepared to lower your expectations considerably and have good holiday insurance.

Sarah Reid

I'm 5"2 and wouldn't fit in the bath crossed legged!! My 6"2 friend was too tall for the shower (it was level with his chest!?).The attachment holding the shower snapped before we could even try the shower, reception had this repaired quickly though. The room was cold 🥶 and extremely basic. No fridge, no tea facilities. The view was of other hotel users windows ( like a metre directly in front of our window). Its €20 to upgrade to a room with a balcony and those look out onto the old Town. But on looking in the upgraded room the balcony is small and feels unsafe(old/dated) It was not worth an upgrade. The hotels location is perfect and the staff were helpful where needed but this is about the only plus to your stay here. I would not recommend taking children to this hotel, there is literally nothing here to keep them entertained. Or you adults for that matter. Very very basic. Ideal if your spending you time here very very drunk you shouldn't notice the level of basic they provide. Over and out.

vic loughlin

Small hotel right in centre of town. You have to pay 100E if you wish a balcony. Missed having a pool. Food oh dear, chicken nuggets, chicken legs, NO chicken breasts, NO steak or beef. Rice, chips, salad but to be honest STAFF made up for it. Lovely lovely staff. Didn't put us of our holiday. Reasonably priced so..........

Alan Williams

Visited here last week. We had the basic room without a balcony, but it was excellent. The booking said shared kitchen that we didn't find, but never needed. We had a fridge in the room and a krups machine that suited us. The room was cleaned every day. Staff were fantastic, and the breakfast was well worth the €4. Would definitely return. Thanks, guys.

gary mc callion

I booked a double room asked for a double bed the hotel hadn't got any left so go two single beds I don't mind I was staying in my own room away with a group of friends. The room was clean with comfortable beds. Cleaners came in each morning. You only got one big towel I think you need two you'll be taking two showers a day.

Gillian Burns

Staff at reception were quite ignorant. The only fault if you could say that, was the floor could do with a decent mop. If you walked around in you bare feet, they got black! Rooms were gorgeous, had everything you needed. Big balcony that got the sun all day. Loved the rooms. If i had a mop i would have cleaned the floor myself lol

Woody Woodford-Price

Great place, it really is. I get the comments about the lifts and I'm an impatient person but do you know what you're on hols, who cares! On arrival chap behind counter didn't seem that bothered about greeting us and put me off as little bit, when we got to the room. WOW it looks as good as the photos if not better. The views from the 14th floor are "shut the front door Amazing darlings" seriously. What a beautiful room. Highly recommend it. Two mins and you at the beach. Stunning.

Leahn Smith

Great location. Clean and comfortable room. Lifts are a nightmare! 2 lifts for all 16 floors, so it is impossible to get a lift up or down in the morning when cleaners are working (we were on floor 13). The pool area was OK. There are not enough beds for the number of guests. The pool was extremely dirty, too. Great location, maximum of a 10 minute walk to the strip. I would not recommend this accommodation for families. There were lots of stag/hen parties. Overall, we loved our time in Benidorm but would not stay at this property again.

Michael Lees

Given its star rating, this is a surprisingly good budget option. The rooms are clean, spacious and well equipped with lounge/kitchen area, bathroom, bedroom and patio. It's quite close to everything you need, including the beach, restaurants, bars etc but is still quiet enough to get a good night's sleep.

Craig W

Avoid this hotel and stay somewhere else. When we arrived the guy on reception was the most unhelpful, miserable bloke i’ve ever come across at a hotel. Tried to charge us £20 per person, per night extra, because we apparently requested “sea view rooms”. We wouldn't pay this and he eventually agreed to let us all check in. The rooms had absolutely no view of the sea either. To enter the hotel you have to go up a very sketchy side road and one of my friends had his phone robbed by 2 young Spanish lads, obviously targeting this area. He has had all bank accounts and all social media hacked, so its not a safe location either. Absolutely littered with rubbish outside. There is no maid service, so rooms were not cleaned, bedding not touched and no new towels provided to any of our rooms. We had to pay £200 deposit per room (bank card only, wouldn’t accept cash), which none of us have had back when there was absolutely no damage to any room. They didn’t check the rooms before we left, which is standard practice for a hotel. Obviously planned on keeping our money, so checked after we left. So across 6 rooms, they have taken £1200 off our group for no reason. We have called to ask why, and they have refused to provide any explanation to why this is the case. Much, much better places to stay for same price.

Nathan Johnson

Visited when it was primavera dos back in 1999, again in 2013, and then again in 2023. Happy to report it has undergone a significant refurbishment and now includes air conditioning as standard. The bathrooms are clean and the rooms are a good size with great balconies

Jelena Pavlovic

The rooms are very basic, we booked an apartment, paid 140 eur for very small room and shabby furniture. Bathroom was ok. The only thing of value is the view if you're on 10+ floor. I wouldn't go again. Receptionist spoke good English and was polite enough but with a bit cynical comments, that I didn't appreciate. You have to leave 200 eur deposit but they returned it the next day.

Kari Kauppinen

Very nice hotel. Good location. Friendly staff. There were plenty of parking places.

Donna

Lovely reception when we arrived from hotel manager Jodie very helpful. Clean apartments. Cafe downstairs amazing food.lovely staff made to feel very welcome . Close to everything needed.

Sophie Gillard

Stayed at Apartamentos Amelia recently and was instantly greated with a lovely hotel manager Jordi was joyful and funny told us all the best places to visit and was very attenative throughout our stay would deffentily stay here again rooms were lovely and clean great location from old town cafe downstairs very lovely aswell with friendly staff.

Dale Godwin

Great stay, and location for both the old town and New. Jodi was very welcoming and looked after us throughout our stay.

Diane Chatterley

Absolutely amazing, has everything you need on each apartment, spotlessly clean. Really want to go again this year but booked up!

Gregory Mcquitty

Brilliant place first time to benidorm and loved it perfect place to stay close to all amenities. Jorde was super host nothing was trouble for him and the wee connected cafe was superb.

Ed

Great location for going out. Beach 10 minute walk. Bars and restaurants very close. Great pool and sunbathing areas. Sun loungers 3euros each. Don't be put off by the people waiting like dogs to get there sun bed spot. Plenty of areas to lie down. Standard rooms, clean and air conditioning. If you have a two bedroom apartment the smaller room doesn't have air conditioning. Asked for a fan at reception and was given one. Private apartment so no random people can gate crash. Very quiet at night so having a good night sleep isn't a problem. Because it's a residential building there allowed to keep pets, but not near the pool area. Would definitely stay again.

Sandy

Great location to the many bars and restaurants Benidorm has to offer. One bedroom apartment with a wardrobe with plenty of coat hangers. There is a safe in the wardrobe which is charged at 5€ for our stay- bathroom with shower over the bath- kitchen well equipped with pots & pans utensils, cups, glasses, plates and a microwave- fridge freezer also cooker. Lounge area with table and chairs to seat 4 people which also has a corner sofa and a TV. Balcony with chairs and table and clothes horse. A deposit is payable on your arrival which is returned when you leave apartment. Three large pool areas with plenty of places to catch the sun. Probably would not stay here again as Benidorm has hundreds of hotels to choose from.

Martin Mason

What's the check in times please. Last time I came here I gad to get taxi to another hotel to collect keys then travel back. Bit of a nightmare. But looking to rebook in September

Roberta Alcorn

Very enjoyable experience and great for the kids with 3 pools 1 kiddies one with play area and to other one being an adult one. You do have to pay for sunbeds every day. It is great as just outside are all shops to cate for everything you need ie: food clothing sweets and tobacco fizzy drink and alcohol. Great all round.

Original Genom

Sirocco Gemelos is a retirement home with a swimming pool !! The pool is beautiful but there are many rules. Inflatable beds, swimming tubes, monofins are all prohibited😡😡 You can't buy food there, but there is a vending machine for canned drinks. No music is played no animation or any fun. In short, a very boring intention, what is due to the residents who live there permanently. If you want a vacation between old people 60 and up you can go to this appartment complex. Boring😴 boring😴 boring😴boring😴

Pavan

We were feeling very hot and wanted to turn on air conditioning to cool the room and it wasn't working. Air conditioner was blowing hot air only. Temperature was around 25 C and its first week of November. I was really disappointed to get a response from service desk stating that air conditioner can only have cold or warm air. Service desk staff stated that manager decided to turn off cold air and it can now only blow warm air. Shocking response from 4 star rated hotel. We then had to open the windows to have some fresh air however we had next door neighbour smoking marijuana through their windows so we were getting all smokes. We then had to inform to service desk and change the room. Even 3 star rated hotels have both cold and hot air conditioner working throughout the year. It is joke to call it 4 star hotel and not have basic facilities like they advertised. This is my first and last time living at this hotel.

James Carroll

Impressed. The hotel - if slightly tired - has some big points in its favour. Pool, gym, free parking, minibar to store perishables. The pool area could have been cleaner, but that's more a reflection on guests than the hotel. Room and bathroom were fine. Outstanding in terms of staff. Proactive, and friendly in every case. Maite and Jaime at the front desk were an example of what hotel reception is all about. Would definitely return.

Connor Riding

Unfortunately I had the opportunity to stay here for 7 days. We stayed in a junior suite on the third floor. Room: the cleaning staff came in daily to clean the room, make the beds and gave us fresh towels they always done an excellent job. However the outside noise of motorbikes, busses and the local fire station was unbearable due to the windows seeming like they were wide open even though they were closed and locked I had to sleep with headphones on and I could still hear the traffic, they also let in a terrible draft making the room cold of a morning. The bed was extremely hard, I woke up with a sore back and neck every day. The heater doesn’t work for those cold mornings. WiFi is free and strong signal all you need is passport number and surname (same info you used at check in). Gym/pool: located on the first floor the pool is a decent size and was clean there was a decent amount of sun loungers but that’s it nothing more to say about the pool. The gym used outdated cable machines still allows you to get a good workout with a treadmill and spin bikes. Could do with some free weights. There is a laundry section located next to the gym that is €3.50 for wash and €2.00 for dry, you will have to bring your own detergent. Buffet: I didn’t have the buffet so I cannot comment on it however it did smell nice when walking past. Location: it’s around a 20-25 minute walk from the beach with no shops nearby. There is a bus station at the rear of the building alongside a taxi rank. I just used the apps Bolt and Cabify costing around €5-€8 to get to the beach. Staff: extremely helpful and friendly, the cleaning staff are amazing the hotel was spotless and smelt nice everywhere. This is the only reason I’m giving this hotel more than one star.

Paul Penlington

Stayed for a week really clean hotel staff fantastic. Food lovely, took about 20 minutes to walk to town. Only problem was the neighbours who were extremely noisy with loud music until 5am

Mili

Very very very noisy room, (view front the front hotel) closed the window and you could still hear cars motor bike the same , we couldnt sleep in the morning Bed extremely hard, my back is hurting there was no big pillow. I though hotel are known to have the best beds ? Overrall experience one of the worst but at least the staff were great

Trish Doolan

Old hotel had its day. Was a very popular hotel in its time. Centrally situated good pool etc but needs a refurbish. Food 2* plus. Caters for Spanish but I don't think Spanish approve. Stayed in Rio Park when 2* but food much better. Think the chef needs to go on a visit to other much better three star hotels. Breakfast Spanish bacon, ham and fried eggs swimming in oil. Not appetising at all. Only plus room on thirteenth floor with a great sea view. TV one Sky news.

Johnny M

Not a great review as follows. I Didn't try breakfast as I was told it wasn't worth trying very limited cheap ingredients and this was another cost to me. No water available unless you buy it from the machine found that appalling €2 a bottle. Alcohol very expensive more than anywhere in benidorm I tried. I have to say the beds are so uncomfortable and two single beds pushed together, 9 days 😒 my body aches. The indoor pool wasn't open some times, when it was open it was random times. The lifts are so annoying barely get 2 people inside and then it's awkward if people come in and there's no room then they keep opening also. Lots of older people in the hotel at one stage there 40 older couples at the lifts safe to say it caters to older customers. I had to take the stairs to get to my room other wise I'd be by the lobby for half the day. The key card didn't worth 6 times up and down the lift finally it worked after 6 cards. I spent alot of money for water and basic services , BREAKFAST, anyone should use for a hotel that's meant to be included but went to get breakfast in the town and dinner This hotel seemed to try squeeze every cent out of customers if possible, the pool towels also have €2 euro per towel per day with q deposit. All the TV channels are in Spanish besides Sky news and ITV2. Sangria is poured from a Supermarket bottle and its rip off price €2.70 for a tiny glass. Rude waiter dismissed me when I asked for cider. The Cleaners clean rooms at 8.00am so don't think you will be getting a lie in bed, also the room fairly close to the road noisy enough and again makes sleep unbearable. The room was cleaned everyday I wouldn't fault the cleaning staff The walls are paper thin you can hear other guests in the other rooms. Besides staying here to sleep I didn't really use the hotel which isn't good I can't say I'll return sorry.

Maria Pistorius

Really the worst hotel I ever stayed at. The room was never cleaned good, the floor was never vacuumed or mopped. The shampoo was always empty. The staff unprofessional and arrogant. Our car was always dirty in the parking from cigarette ashes. The cleaners was throwing it out the windows. And don't let me start about the food. We could not eat nothing. Even the water taste bad. We ended up eating every day outside and they didn't want to give us back at least one part of our money from our remaining days. I would not recommend this hotel to nobody. Never ever again.

Nickki Leitch

Absolutely avoid if you can. Staff are rude and have no desire to help you in any way. (Think its because were Scottish) Entertainment is poor and the night life is at the other end of the strip. Everyone here is over 60...on the plus side we don't have to fight for a sun lounger as half the old dears can navigate the stairs.

tracey carney

My mam has been coming here twice a year for over 20yrs And always stay at this hotel x The staff are amazing I can last year as mam is getting on a bit and I loved it too x

The Wilcox

We had 2 rooms over looking the park, just as we had requested. Very comfortable beds. Refurbished rooms. Lovely. Full of Spanish people which was fantastic and they sure can party in the evenings. Great entertainment. Staff 100%. Breakfast catered for everyone. Excellent. We will return. Thankyou.

donald graham

Great location very close to open park area for children & adults. Very friendly staff & good food. We were lucky enough to get the same room (270) as we had earlier this year, which really pleased our grandaughter. She also enjoyed the indoor swimming pool.

Charmaine Costall

We had two room's one for myself and husband and one for his aunt, uncle, cousin and son, we was half board and the family was all inclusive. We can't fault our stay of 11 nights cleaners are on top form and friendly too, both ladies we met was always polite. Pool area kept clean and tidy at all times bins emptied on a regular basis and tables on the terrace kept clean too. Our room was lovely a spacious could do with a small fridge though bathroom had a lovely big shower, clean fresh and tidy. All the staff be it reception or bar etc was polite and helpful, we only had breakfast once but there was plenty of options and tasted good too evening meals were equally as nice and plenty of options we had two fussy eaters with us and they could always find something. The hotel did have lots of Spanish guests however we got along and the little one was always asked if he wanted to play we all had a great time and would book again. The only fault if I had to pick any was the aircon wasn't working great.

Lee Holmes

Very clean and comfortable hotel with friendly and efficient staff, about ten minutes walk from Benidorm Old Town and seafront. Only had breakfast but this was excellent quality and choice, with full English, continental, pastries, fruits, juices, coffee, teas etc. Pool area is good but is in shade for part of the day with a good pool bar. Pleasant location overlooking a public park. All in all a great place to stay.

Kimberley Sharp

Great value for money - very Spanish. If you don’t like Spanish food then the all inclusive is not for you. Close to the beach, rooms are clean, pools clean and the staff are helpful. Get what you pay for - drinks are strong 😊

Clair Clark

Great hotel, receptionist was lovely and let us check in 5 hrs earlier. Rooms are lovely, big, clean and modern. We was full board and enjoyed all our meals. Thought it was a little strange the dinner plates weren't always taken away so had to take them to the trolley ourselves but wouldn't put us off booking again. The pool area is nice and clean. The location is excellent for the old town. I would highly recommend this hotel to my friends.

John Brown

Reminded me of a Premier Inn type of hotel. Had a great sleep each night.Food was really enjoyable, plenty of choice and hard working staff there to make sure your stay is pleasant. Not great for views as you are set in the town away from the beach. Some like that. Plenty of shops and eateries about here too. I thought it was a great stay for what we paid and would stay again. About 20 minutes from the airport.

Rob

Nice hotel in a good central location, a few minutes walk into Benidorm old town and about a 20 minutes walk to the bars in the Raco de L'Oix area. The walls in this hotel must be made of paper as you can hear every noise in the adjoining rooms, especially in the mornings when the maids are in the nearby rooms or shouting in the corridors. If you want a lay in, there's no chance here. The noise in the mornings was unbearable for us as we like to lie in on holiday. The buffet was not great either, the salad and dessert stands were good but the main buffet was of a poor quality and very salty. Some staff were friendly and pleasant but others were miserable, bordering on rude. I wouldn't return because of the noise and the food wasn't great.

Chris Winpenny

Stayed here twice now, first time we stayed in a suite which was in a great location and plenty room. Nice seating area, however bathroom was small and felt a little underwhelming for a suite. Second stay in June was in a superior city view room, the first room we got was dated and not the refurbished ones, so asked to move rooms. We had room 219 and this was perfect, on sale level as the pool but only down side was balcony is very small compared to other rooms. Hotel is in a great location - next to chicken bridge! Services can sometimes be a little lacking and reception staff little rude at times but overall a great hotel and we would stay again.

Denise Broadley

Great location great food and staff. Not many hotels you get fresh mussels on a buffet. Only down side our room was at the back opposite a car park so was I bit noisy on a morning but was fiesta week Room 532

Mick Cockram

Friendly and welcoming staff. Restaurant was very clean and food was changed regularly the kitchen staff were constantly topping up and refreshing dishes. Waters were very efficient and at busy times not long to wait for a table they were cleared quickly and no pressure to move on. The wine with the meal was very nice and very reasonably priced. Bar staff friendly too. Bar prices were very reasonable too. On trip advisor there are complaints about it being Spanish. Well, it is in Spain and if you want all English then stay at home. I found the whole experience very pleasant.

Michel Klunder

This Hotel is sited in the more quiet area of Benidorm. Very close to the beach. Only have to cross the boulevard street. The staff is very friendly. The food is excellent, orientated towards native Spanish tourists. Overall prices are affordable. The rooms are not too big. However the cleaning service is doing a great job. Every day full cleaning, clean bedsheets and towels. Special thanks to the guy from the animation team. His energy and enthusiasm is really amazing. Hotel management should give this guy a good bonus after the season 👍🏻

KICK ASS

Not a bad hotel more for foreign customers than British a bit far away from nightlife no coffee making facilities in room which is slightly annoying we were only here for 3 days so not to bad don't think I would stay a week the best part is the stunning views from every balcony

markusldz markusldz

Pros: - Very good price - Excellent location - Wonderful stuff - Clean Cons: - Laud rooms - Bad food We had B&B in November. Only fatty food, not tasty, lack of fresh vegetables. Rooms were pretty laud (I visited a lot of hotels and this one was one of the loudest), we had to change the room and was better but was't perfekt (you can hear everything what neighbours do, we couldn't sleep because of snoring). In November average age of guest is above 70. The Reception was very helpful, room service very good. Bad food we can stand, not sleeping for a week it's hard to accept.

ruth Robinson

Only bad comment is the music bring played around the pool area its fatal. Have stayed here before and love this hotel staff are very friendly and accommodating love it would throughly recommend it x

Maggie Smith

If staying in the Old Town this is just 2 streets up from Vincent's and a major supermarket - absolutely great for amenities. Refuel was just right at the bottom of the hill so again superb to what we wanted. Food though was extremely repetitive and the dining area was so so noisy with the local guests. If you want a good base but willing to eat out this is a great place to stay

Geraldine Day

Unable to open our curtains as facing another hotels pool area and on a busy cross section so no privacy. I did ask for a balcony room but none available- I presume because of the price we paid and using a booking agent. A few niggles in the room which should have been reported by previous occupants but maintenance did come up very quickly and resolved one of them. We had very noisy, inconsiderate neighbours and lots of door slamming! They staff in the dining area were very quick to clear the dirty dishes away so it was all kept clean and tidy. The young lady on reception was very friendly and helpful.

Caz Collard

I booked hotel montesol for 2 weeks from 7th august till 21st august I was last there 2 years ago & wasn't happy with standerd of cleaniess & this time my room 401 didn't get cleaned at some point I did complain I have took photos which I will point on 2 show my room & I wasn't happy with my details of departure from hotel they didn't mention it 2 me so I had 2 ask & I only had 25 minutes to pack my case & 2 get my bus I also left behind a bottle of Smirnoff vodka as I was in a rush & I would like to have it sent 2 me I want be going there ever again

Ian Wilson

Nice clean basic hotel in the heart of the Old Town. Staff were excellent and all areas of hotel were spotless. Food was basic but perfectly adequate.

Chris Collis (Chris)

Great hotel, clean and modern and staff were very friendly and helpful.

Angela Tolley

Marina is a good central place to stay but it is noisy if you want a quiet holiday music still going at 4.40am it's not too loud but you can still hear it in room. Elton John and Jill Ryan were good . Hotel is having decorating so should be looking lovely in reception area. On the advertisement on TV said entertainment at 4pm but secret garden was closed so no entertainment. 12pm check put time which was great staff friendly

Claire Arnold

If you’re looking for a place to stay in the centre of the nightlife, the Marina is the place to be. The staff are so friendly, the pool area is stunning and the hotel itself is immaculate. Special shout-out to Virginia the cleaner… she is an absolute sweetheart. What she brings to the Marina is unmatchable. If I owned a hotel, I’d have Virgina work there!

Laura McKell

We didn't stay in the marina but booked a surprise joint 30th at their Secret Fountain. We had tables booked and decorated which looked amazing. We also had kids in our group which they provided lots of different sweets and crisps for the adults. We also had a photographer from the hotel take picture of our full party. Cocktails were delicious and everyone had a great time

Daniel Smart

Great hotel for adults, DJ round the pool, perfect location for access to Benidorm strip. In the heart of the nightlife. Stag and hen dos seem to be accepted. Great friendly staff. Good snacks around the pool and bar poolside. Swimming pool was fresh but nice in the 30° heat. Plenty of sunbeds but need your own towels. Breakfast was ok. But loads of places within 50m for a good English breakfast for less than €5

Edd Scott

We opted for the basic room, two single beds balcony overlooking the pool. It was a lovely little room with fridge, TV and two single beds. Towels changed daily. Staying at the hotel gives you access to the pool area which is chargeable to none residents of the hotel. Situated next to the strip but sufficient distance that the noise doesn't keep you up.n

Martin Prokop

We stayed here late august 2023 location was good short walk to everything around. Staff were very rude in the hotel we witnessed 2/3 arguments between the receptionist and a family she screamed at two kids ages 7 or 8 for walking in with no tops on another time she went face to face with a man. Any time I went to the reception I was made wait for 5/10 minutes every time because they were talking and laughing with other workers. Food was terrible I really would eat close to anything but this was absolutely horrible apart from the breakfast you can’t really go wrong with a full fry. Drinks were okay but we couldn’t seem to get drunk in the hotel what so ever. Pools were average and outdoor area entertainment was useless as it was in Spanish. Rooms were clean and air conditioning was great. beds not so comfortable. Would have been handy if we knew someone had fallen from the balcony and died a few years back would have never stayed here. Over all I wouldn’t recommend this hotel unless it’s for a stag and don’t mind where you’re really staying. Lifts were very small we struggled to fit myself and my partner and 2 suitcases and it would shake very badly every time it was used.

David McCarthy

Nice hotel with friendly staff. A close walk on to the strip or beach. They cut off the all inclusive at 12 on the last day, which is very disappointing. They charge you all inclusive on the day arrival even though we arrived at 2300, but then on the last day, you are left with nothing. I will go to another hotel next time because of this rule.

Colin Jordan

Great Hotel, staff are friendly and very helpful. Excellent location as only shirt walk to beach and bars. The food in restaurant is varied every mealtime. When all inclusive you get a token to hand to the bar staff for whatever drink you want and when you finish your drink change glasses and get another, then when you leave hand glass back in for token (stops glasses being left everywhere, keeping place clean and stops drink getting wasted). Our room was cleaned everyday and the hotel itself is spotless. Free Wi-Fi and air-conditioning in the rooms and hair dryer in bathroom. Two decent pools and plenty of sunloungers so no rushing for a bed. Would visit here again.

Rachel Ostridge

If you're after a basic cheap and cheerful all inclusive this will fit you fine, stayed for a week your rooms are nice, little and cozy, very clean and tended to everyday if needed. No coffee or tea facilities and bars and breakfast not available till at least 8am to have one so if you're up earlier you'd have to venture out to get one. Reception staff and cleaners always cheerful and nice, bar staff always just seem fed up, drink selection basic (and sure watered down ) and don't serve everything advertised as asked for multiple things on menus and always don't have or don't do even though advertised, asked for iced coffee and will not go out of Thier wake to make one just always no (didn't think was such a hard request) . Food is major basic for lunch and dinner although breakfast was by far the best for quality but plenty of fruit always at each meal which was nice. 2 pool areas a nice small quieter one and a slighter bigger one at the pool bar easy to relax at the pools can't argue that plenty of sunbeds and enjoyed just being at the pool which is exactly what I was here for. Entertainment mainly all Spanish spoken (95%) if guest are to be apart they will pretty much always pick local people to be involved which is pants that not everyone can join in, don't really know what's going on but all in all budget entertainment as it was so had to go out couple times to get some entertainment of an evening...I'm easily pleased so to just sit at the pool all day and venture to the beach which is 10 mins walk, so was a basic relaxing holiday and overall was a nice holiday just some things could be better.

Loretta Buffa

Booked a family room as pictures online showed a large 2 room 1 bedroom and a balcony, when I arrived we got 1 cramped bedroom with 4 beds, no where to move, no balcony to dry towels or anything, open single wardrobe, no storage space. A mini fridge on the floor just randomly and only 2 chairs. Complained to reception who said they didn’t have anything bigger which later in the week they apologised to say they did have bigger rooms but we occupied. Most staff very rude and unhelpful. When I asked where to dry clothes and towels they said ‘don’t know’. Food really of a poor quality too, don’t go all-inclusive, it’s not worth it! Jet2 rep Told me to request melon for my son who didn’t like the food and they said no to me, my husband asked and they brought it! Rooms full of ants and even though they make the beds daily they don’t actually clean. Not worth the money at all.

simon Gray

Hotel is in the perfect location for new town and old town districts, both only being a 5-10minute walk away. The roof top bar in the hotel was really relaxing to watch the sunset. Only downside was very rarely any baked beans on the cooked breakfast section. The staff were very friendly, the rooms were always made up promptly everyday.

Charles

Great rooftop bar here! They serve delicious strawberry daiquiri and the staff all seem to be super friendly! Definitely worth a visit even if just for the view!

Lee Gotobed

very nice hotel with great views from the rooftop bar, friendly staff, the pool's are a little on the small side for a hotel of this size but you are a stone's throw from the beach, being situated where it is it's close to everything the old town has to offer and not to far from the strip if that's what you are looking for. Will definitely be staying there again at some point in the future

Italian Stallion

Very nice hotel but worn in places especially pool and jazuzzi areas. The room was very good and nice balcony it was closed so you could go out on it in nude and no one can see you. Food was ok but evening main courses not much better than prison food. Pool small but everything else ok.

jane hau

Sept 10th - 14th 2023 A short family break. Over the years, we have stayed in many 4* hotels in and around in Benidorm. This time we decided on the Madeira Centro for its location. Fantastic location with everything on the door step, easy access to everywhere, a short walk down to the beach, a nice relaxing stroll to the marina, viewing point / castle ruins. Upon arrival when checking in, process to be slow. One lady at reception was on her own, multitasking answering numerous calls whilst checking us in ( Perhaps it’s because it’s a Sunday. ) However during the course of our stay all the staff was extremely attentive, polite and very hard working. Our rooms were ready - we had booked two rooms. Room with balcony on the 9th floor was for 3 people, looked a little tired but sufficient size for three adult and clean it consist of a tv, small fridge, safe, balcony, hairdryer. Superior Room on the 13th floor for 2 people more up to date was more newer furnitures and consisting of newer hairdryer, tv, kettle with tea / coffee, balcony. We were on half board basis : breakfast and dinner. A very good daily selection of variety of meals for all. Food was delicious and fresh, replenished frequently. The pool and sunbathing area was small but adequate for relaxing, plenty of sun loungers, plunge in the pool to cool off, a jacuzzi, and indoors pool. The lounge / bar on the 20th floor ( planta20 ) was nice but the outside viewing area was small. Drinks were a little expensive with limited selection. Overall a very positive experience, excellent service, great central location and we a lovely stay at the Madeira Centro hotel. Definitely on our list to return next time we’re back in Benidorm.

Holli Tilley

The room actually did have comfy beds, and the hotel was very clean, (the cleaning staff were top!), and the location was lovely, which are the only positives I can say about this hotel. I attended with a friend to run Benidorm half marathon, which, having a good bed was actually a huge plus. However, the ‘food’ was largely inedible and made with the cheapest ingredients possible. The ‘buffet’ selection was tiny and no good for vegetarians, vegans, or in my case, people with allergies. The ‘restaurant’ was like being in a school canteen. No furnishings or personality, and VERY cold. The clientele were largely 70+ and it felt like a very cold retirement home. The view from our room was of a semi naked old fella opposite who we could’ve touched - the balconies were so close. The lifts were extremely small - I saw a lady struggle to fit herself and a buggy in. When I raised my concerns with the staff, they were extremely rude and unhelpful and basically told me to like it or lump it. I requested a partial refund due to the fact that they were unable/unwilling to provide me with any food, but I was told ‘your request is meaningless’ I therefore left an official complaint. I doubt I will ever hear anything from them, but I hope I can help someone else avoid being ripped off by this awful hotel.

FX Surgeon

Basic rooms -- dated decor, no fridge, no kettle, paper-thin walls you can hear the neighbours coughing all day. Awful food -- poor choices, cold meals, the cheapest ingredients, unhealthy. No choice of fresh salads, just iceberg?? It's Spain after all! Often no omelette for breakfast. Kitchen staff were rude and unhelpful, Don't sit here, Don't sit there...! Don't get the food option, just the accommodation is fine if you need a hotel. Eat out, plenty of good places nearby. Mainly for elderly Spanish people so if you're 70+ that's your hotel.

Aziliz M

Great view everyday from the restaurant. Food is not the best. My room was very clean and bed very comfortable. Very pleasant staff throughout (reception, reception, cleaning) they work very hard. Lovely solarium. Quiet hotel for families, couple and elderly. I really enjoyed my stay and would like to come back.

Janet

Stayed for one week . At check in the staff were very helpful. I booked a single room which was clean and had a 4 ft bed. It was identical to the room shown on the website. The hotel is situated opposite the beach in the best part of Benidorm with bars and restaurants close by.

Mintcorner

If I could leave minus 3 star, I would do it! Extremely rude stuff. Especially Susanna the waitress in buffet area. Rude, impolite, always shouting. Such people should not work in hospitality . The buffet food is simply awful. So cheap ingredients , poor quality, no choice , cold meals Rooms are dark, the view just into another windows of buildings, dirty windows Not Recommended!!!!

Peter McPherson

Great place to visit, lots of little bars and restaurants. Very lovely beach. Travelled here for a few hours while visiting Benidorm.

Roland Kovacs

Nice place with a gorgeous view! . It wasnt very busy at the time of our visit.

Debi Beardsell

Apartment was nice had dishwasher and washing machine as well as normal facilities no kettle tho but used saucepan. It was quite spacious with a nice view. A few nice restaurants nearby but supermarket up steep hill and no transport nearby. Not really anything to do in this area so had to get cabs to get out.

Martin Quinn

Great location, rooms a bit dated but really can't complain as we got a two bed apartment for €60 for a two night stay midweek. Noisy bar on the Wednesday night, but that's just because we've two young children now, would not be complaining ten years ago!

David

Stuff not nice at all! The funniest thing is they want to charge €5 for a ‘cleaning kit’ made by a scourer and soap. To check out they want pictures of the appartament (?). However, the appartament has gorgeous views!

Chris Allen

A nice quiet hotel a short walk from the shops, bars and restaurants. Popular with senior Spanish couples. If you want a loud drunken holiday, this hotel isn't for you. There is limited road access for coaches, so you may be dropped off at Los 4 Soles supermarket. Don't follow the road sign to the hotel, go up the steps behind the supermarket to the left or walk to the right past the fountain or use Google maps satellite view to find where to go. Our room was cleaned and beds made every day. Staff are friendly and helpful. The pool area is nice with no road noise. Some steps into the pool would be a nice addition to help guests with restricted mobility enter the pool as the ladders can be a little challenging. There are 4 elevators to all floors which carry 4 people each very cosily. I'm not sure if a large wheel chair would fit. I think there is another lift for wheel chairs we didn't have access to.

Lewis Hunt

Stayed here for 5 nights, came for a cheap cheerful holiday. But I wouldn’t recommend staying all inclusive as the food isn’t even edible even the dog would eat it, everything’s undercooked and could be very dangerous.The hotels 95% Spanish pensioners hence the reviews (Spanish pensioners club) , which give you dirty looks and make you feel unwanted there. Rooms very outdated but cleaners do a good job on a daily basis. Located out of town but not far of a walk into the old town. Wouldn’t stay here again.

Small Banks

Absolutely outrageous, hotel room is freezing cold! And heating doesn't work, we have NO DUVETS just some dusty sheets that don't look like they've been washed. I spoke to the lady on the help desk and all she could say is "go back to you're room, no one is available to help you" we have all woken up with bad cough and colds and ended the holiday short!

jamie croft

Stayed for 3 nights ac unit needs servicing kept blowing warm air. Room in general was clean and enough room for 2 people. 1st morning we was there we tried the breakfast. Appalling I left everything no taste and didn't look appealing. Fantastic view of peacock Island 🦚

tina cartwright

Great centrally located hotel, very clean. Staff are lovely. short walk to everything. The food was OK but it was never hot.

n ferris

Stayed here November 23 for one week all inclusive. I was not disappointed the staff are friendly the selection of food choice provided for all. The hotel is spotless the rooms have air conditioning what more could you ask for would definitely be back.

Cheryl Glantz

Great hotel. Easy access to the old town and about 15 mins walk to the new town although it’s only about 6€ in a taxi. The sea front is literally 5 mins straight down the road. Hotel staff were all friendly and helpful. The hotel is immaculately clean in all areas. The rooms are ok. We had a pool view which looks out over the street but wasn’t noisy at night. You never have to fight for a sunbed so don’t have to get up early to get one. The food was FANTASTIC 🙌. If anyone has anything to complain about the food then there’s something wrong with them. Loved it. The all inclusive drinks were great as well. Jason, the entertainment guy is great and although there’s a lot if Spanish guests there he integrates them with the Brits do everyone can join in. Really couldn’t fault it and would 100% stay there again. Brilliant holiday.

Alex Purvis

Location is ideal. Right in the middle of the two bays so have choice to walk to either one and experience both. It's also a short walk from an underground supermarket so could get what we needed. Rooms were good. Had air con, shower/bath, hairdryer and wardrobe. Pool was good also and had sun most of the day. Only downsides - Our room backed onto the school behind. So curtains were shut for the whole time and didn't use balcony due to feeling uncomfortable. Doors also had a slight gap under leading to hallway so when some came back late an night/early morning you could hear a lot. Food was basic for breakfast, beans, sausage, bacon ect with pastries and fruit. Tho felt was low quality and boring after 2-3 days. Also heard that dinner was the same, Basic. But if that's all you need then your set. We would consider staying here again for the location and price. But would consider elsewhere just based on food. 3/5⭐

teezkut

The staff was extremely on guard every step of the way. The canteen people especially. Almost like counting your bites while standing near the entrance. Breakfast is poor, during the dinner absolutely no drinks are included unless you have an "all inclusive" wristband. But if you buy dinner, you don't get ANY drinks, not even a glass of water! During the days, the corridors are filled with a stench of chlorine and other cleaning products, an unbearable smell!!! The bathroom was empty of soap before I even got into the room. I went down to inform the staff, but during my whole stay they never got refilled. Between days, my room wasn't cleaned, even tho I had left the specific door hanger outside. The only positive thing I could think of, is the location.. but it's still not worth it, because there's tons of other hotels literally next door to stay in. Trust me, you can get a much better hotel experience elsewhere.

jo cheetham

We were a group of 7 ages ranging from 40 to 60's, mix of male and female. All of us, without exception thoroughly enjoyed our stay. We were all inclusive and found the food and drinks to be really good (and one of our group is pretty fussy), he did not complain at all about the food or drink. Yes, the hotel is a little dated in room decor, and there is a little noise on week days from a school next door, but nothing excessive. The rooms are spotlessly clean, beds are the comfiest beds I've ever had in a hotel in Spain and the staff are really friendly, attentive, allowing us to relax - that's what a holiday is for afterall. When it's busy, you may have to wait a few extra minutes for the lift, as there is only 1, but it wasn't a huge problem. Taxi's can be flagged down, right outside the entrance and it's a 5 to 10 minute slow walk to the beach. The strip is a 6/7 minute cab ride and is about €10. If your mobility isn't great, a cab to the beach is €4.50. All in all, great holiday and all 7 of us would happily return to this hotel again. Thank you Port Vista Oro 😀

Buzz3001

We arrived late and was swiftly given our room keys. On first look the hotel looked very clean, in a good location and had friendly receptionist who welcomed us. Unlike other hotel we have stayed at, they didn't offer any sort of late night water or snacks where as other hotels provide such service. The room itself was nice for what it was. Cleaned regularly as well as fresh sheets. Standard room that you'd expect. The food was good but not a whole lot of options for the fussy eater. We ate out most night due to it being very fish orientated. Other than that, it was still good with a decent selection. This was the only downfall. The entertain was okay and what you'd expect for benidorm. An array of Spanish singers and entertainment acts that apply itself to the torism. The alcoholic drink on show are decent aswell, with San Miguel and others on tap. The pool in the roof was the beat part as well as the cocktails that were served. This was probably my favourite part as it gave a decent view of the harbour/bay where you could quite easily sit and lose yourself in the sun and sangria while taking a refreshing dip within the confines of privacy. Location: good but a good walk to the main strip. 4/5 Food: okay, decent selection if you're not a fussy eater 4/5 Cleanliness: Very well maintained and clean 5/5 Entertainment: Good for what it is 4/5

Paul Ferguson

Staff were great all week, couldn't do enough for you. Lovely air conditioned building. Great dining area with rooftop pool and bar. Food not the best choices but was good enough for us. Would definately stay here again

Kev Sheldon

Stayed here June 2023 for 10 days, great place, lovely staff, food was good and drinks were not overpriced. Good maid service. Great location. Would highly recommend, already booked in for June 2024.

Gerald Hutchings

All good except paying for a safe key? No kettle or drinks in room. Food was excellent.

jacqui leighfield

Rooms are clean, but I had blood on my sheet when I arrived. There are no tea or coffee making facilities, you have to pay €2 a day for a key for the safe in your room, the 2 lifts are so small you can only fit 2 people at a time in them.

Ralica Radoicheva

We booked one apartment for 5 people The hot water finished after 2 fast showers! Everywhere in the apartment had a lot of dust! Thay asked 200 euros deposit in cash and we had to clean the kitchen and throw it away our rubbish before thay give me back the deposit I think that's ridiculous!!! Only the view was perfect

Steven Docherty

Very strict apartments. £200 deposit upon arrival which you will only receive back if you: clean your apartment, strip the beds, take out the rubbish, clean the kitchen and empty the fridge as well as the usual. 1 set of towels to last 4 days between 3 people. 1 roll of toilet paper which you can then purchase more from reception at £6 a roll. The pool is ice cold and slightly smells of egg. The only positive I can give is that the room was a decent size and due to being on the 13th floor we had a great view of Benidorm.

TheDuke117

Great hotel to stay at, very clean and tidy. I didn't see the pool but there is one and i was told its nice. Cctv in hallway to keep you safe and room's have safes and decent locks on main door.

Sarah Edwards

I have to say I have read reviews and was so worried as I have a child with complex medical needs.. I had no reason to be nervous it was amazing staff amazing location perfect... the who staff I couldn't fault so kind an caring I will be staying again!!!!

John Riggs

On the plus side, the hotel is clean enough and the staff are friendly and as helpful as they can be. The room is very clean, although a bit basic. The bed is very comfortable. On the minus side, the shower is absolutely hopeless. There is a notice in the bathroom, requesting guests economise with water. Totally unnecessary: the pressure and flow from the (non thermostatic) shower is so low that you have to run around under the shower head to get wet. Another pain is the name itself - Pierre et Vacances - which sounds French, but in addition to that, there is another hotel with the same name - at the opposite end of Benidorm. We asked for Pierre et Vacances Levante... he understood it to mean the one at the east end, up the hill. So for anyone who needs a taxi - ask for Pierre et Vacances EUROPA - which is the road on which it's situated. Better still ... choose a hotel with a unique (et pronouncable) name 😉

Rosie Booth

Really enjoyed our stay here and so pleased we chose this hotel for our holiday. The room was lovely, huge comfortable bed, balcony, rainfall shower, mini fridge, safe & daily cleaning. The aircon worked beautifully so long as no doors were open. Great pool and pool bar and always plenty of loungers. We had breakfast & dinner every night, good selection and tasty food and plenty no matter what time you went. All staff were friendly and helpful. Overall a very relaxed stay and would return

Bailey Adventures

This is hands down the best hotels have stayed in, in Benidorm. Where to start, reception. All extremely friendly and welcoming, the pool area is lovely, especially the raised terrace. Bar is friendly and service outstanding. The room on the 9th floor has a stunning sea view and it all feels premium and boutique with comfy memory mattress and rainfall shower. Now the most important thing is the food and so far we cannot fault it one bit, extremely tasty food including meat pie, pork cheeks and roast beef joint, it is all cooked to perfection. We live it thst much that we have just booked for next May. A genuinely outstanding and well run hotel.

Lorraine Kennedy

We had a disabled person with us as was suppost to be for disabled person but there was no chair in shower had to use chair from balcony. Also no hand grips on walls. The room was too small to put a wheel chair in.There was only 2 lifts as 3rd one is used by staff. As we where on 6th floor it took a while to go Dow especially with a wheelchair. Whilst there my dad died there was only two people who helped us. The night receptionist and Paco they where excellent. Not even a condolence from management.The food was not very nice and had not much veg we only had one nice meal. The soup was good. The staff were very nice. Would rate food 3 star at most.

Vita Victoria

Overall excellent value for money. Very convenient location, good soundproofing and great the hotel is adults only. The room was modern and well equipped, or even too well considering infrared motion detector which helps air conditioning turn off as soon as you leave. Anyway no matter how long air conditioner works room temperature won't go down below 26, which was fine for me but there were people complaining. Food was good, but the variety and quality are somewhat closer to 3 star hotel (well, so was the price for me:)) Reception staff were very polite and helpful, and even if late check out was not possible they offered access to shower later in the day. Restaurant staff were sometimes too busy, but also nice. A couple of weird things happened only with cleaning - one of the ladies went into the room despite "do not disturb" card and another one once did no cleaning except making the bed - well, why not just skip entirely in this case? But again, these are smaller things and overall it is a 4.5 star rating for me.

christine Edwards

This hotel is brilliant. The staff are very helpful and friendly. Thank you Jenny for the entertainment around the pool, made our stay better. The bar staff made us laugh thank you Pedro and Christina. Food is excellent, rooms are excellent and the pool area is brilliant. but needs more parasols. Will return.

Nancy O'Donnell

Just home from spending a week here with friends and we had a fantastic time. Food was great, plenty of variety and it was very tasty. They even had Halloween themed desserts. Waiting staff were lovely , friendly and helpful. Housekeeping staff kept everything spotless. Bar staff were also friendly and kept busy. Spa is lovely . Hotel was decorated lovely for Halloween and the staff running the kids club made sure the kids had a great time. I would definitely recommend this hotel.

Kyle Parnell

Just got back from an amazing holiday in Benidorm and stayed at this brilliant hotel! I cant fault anything here the rooms were clean and were cleaned daily. The staff were all very friendly but Juan stood out the most for us he was so happy and positive always happy to help and go the extra mile and made it such an enjoyable time and stay. The only thing is the pool could be abit better but doesn’t effect how great everything else was. From the international Dawson bandits

zoe Ford

Very nice hotel with lovely staff. The food was different every night of our weeks holiday. The pool is rather small for the number of guests. Our room was clean and tidy. The only issue we had was the lifts broke down a few times, but we got fit going up 13 floors of steps!

Stewart

I visited Dynastic hotel on 16th August 2023 and in my eyes is not a 4 star its a 3 star. The food was the best part, amazing food. The service was good from some staff, but a few staff members let the place down with their attitude, like they have something better to do than help you with your enquiry. Rooms was basic, but not always mopped out. Few tiles broken, shower head moved wasn't fixed. The hotel lists laundry service, however once asking. They tell you to go about 3 streets down to a laundry building. They have a few games, however these cost extra money to play, and they are in bad condition. Pool tables have rips in the felt and a lot of time was out of service due to the money part taking your money but not releasing the balls. Swimming pools are very small and get easily crowded, Entertainment provided is very basic. Drinks provided was very basic, very cheaply made cocktails one larger on tap, not nice! The bar staff seemed like the most rude. I would not visit this Hotel again, however if I had to it would only be as a half board. The local area offers cheap drinks and better larger.

Brian Philpotts

It's not a 3 star plus . We had a superior room, and it wasn't worse than the view rubbish . Bed linen stiff and marks on pillows . I will say the room was cleaned everyday the lifts were choas , and a poor lady in wheel chair who couldn't work lift she was in tears and completely lost on how to use card system. For me, I wouldn't return, and I questioned the star rating .

Liloony

In a quiet area, rooms are clean and beds comfortable. We opted for room only and ate out everyday so can't comment on the food aspect. Old Town is a 10 min walk, the strip the same, the hill isn't too bad. Plenty of bars etc for all age ranges there is plenty to choose from.

James Jackson

Stayed for a week, wonderful hotel close to the tram, regional bus station and attractions in benidorm itself. Next to two play parks so great for keeping the kids entertained. Any issues were dealt with straight away by staff, packed lunches available if you want them and just could not fault the service at any point during our stay.

Rodney Gibson

Stayed here for one week in roon 701 from the 6th of September, 2023. Staff at the reception were fantastic and very helpful 100% (the Scottish lady with glasses +10% extra) The outside of the hotel looks good, but a bit old and sits by a large park. The location of the hotel is not bad, just a 20-minute walk from the town. There is also a large supermarket nearby. The reception looks nice and fresh compared to the outside. This looks like it has been down up recently a long with the bar and restaurant parts of the hotel. The room 701 was a good size, but a bit shabby in places. The food was ok and got you, but it was much the same thing every day. Was let down by lots of chipped crockery, glassware and even one evening food still stuck to a plate that was just put out (as I'd just seen them put out) The bar staff were lovely and friendly also not to expensive at the bar. The swimming pool is a bit small, but it is adequate enough and lights in multi colours at night. Overall, great staff ok food and reasonably good location, but let by the repetitive restaurant food

David Sowter

A lovely hotel away from the hustle and bustle. The staff are very professional and the place is spotless. Hotel bar prices were value for money. If you want sun in the late afternoon on your balcony request a poolside room, but beware as the aircon is not the best and the rooms do get warm. Breakfast was ok to good. There is some evening entertainment if you don't want to go out but its only a small hotel so don't expect the best. The tiny fridge was free to use and did get cold eventually - these type of fridges work best when full. Safe needs a key and you have to leave a deposit. My only small gripe is there is no Kettle / cups in the room. Take a travel kettle that has a rating of 1300 Watts or less otherwise you will trip the 6 amp breaker for the whole room ! I would definitely stay here again.

Janet Mcloughlin

Beautiful place all staff were very helpfull and friendly Room was very clean beds so comfy Food was great always plenty and very tasty Only little thing I had was we were in room on -1 so to look out window we were lever with pavement so had bars on windows but didn't stop us having a amazing holiday it was great 5star all round

Tim Halliday

Full of drunk groups. Music playing at night so sleep is difficult. The drunk groups take over the swimming pool. They also vomit in the corridors and leave rubbish around the hotel.

Marie Chambers

We arrived at 12:30pm after an early morning flight to arrive in reception to be told our room wasn't available until 4pm, not the best news when you have 2 young tired children, and no knowledge of this prior to arrival. We eventually got in the room after paying the €200 deposit (make sure you pay this in cash, and on leaving remove all waste, wash the pots and put them away and make sure the room is immaculate if you want the deposit back) The room which was on the 31st floor, was pretty good other than a little grubby, sheets had some stains on, floor was dirty with sand and only one out of the two showers worked but we could deal with that! The lifts were a nightmare not arriving when called or going straight past your floor. The panoramic view is amazing if you stand to view it, as our balcony had a solid wall which made viewing the view impossible when sitting on the balcony at the table, strangely enough our Spanish neighbours had a lovely panoramic view with glass frontages, assume these are saved for the people they want to keep happy. The hotel itself is as everyone states on the reviews and is on a big hill (we already knew that at the time.of booking) but the main issue is how far off the main strip it is to walk with children in 30 degree heat, so for the first few days we paid for taxis, then after struggling getting a taxi that can seat 5 people we decided to rent a car for a few days through the Jet2 app which was much cheaper than going directly to any rental place. The parking on street is a nightmare, so we decided to save the hassle and use the car park that the hotel has (advertised at €15 per day) on speaking to a delight of a woman called Miranda on reception she advised me the charge for 3 days car parking would be €60, I said I didn't need it till the end of my holiday and only for 3 days that I had the rental car for, she waved the garage fob at me and said "you want parking or no parking" with a shrug like she clearly could not care less. So reluctantly I paid the €60 as the on street parking was a no go so had no other option. She then wanted €10 for a deposit for the fob, she waved the recipet for the deposit and said "No receipt no refund, no fob no refund, I do wonder if she would speak to the Spanish citizens that stay at the hotel in the same manner! We had noises throughout the night with people returning to their rooms slamming doors dragging chairs on the floor until the small hours, smoking weed, shouting and screaming... I guess these are some of the things you have to deal with when staying at a hotel. The only thing I seriously recommend if you have any issues at the hotel like we did is going to the Jet2 service centre (located at Mediterranean avenue) which was a god send, Mandy, Andrea and Danni, the reps were more than helpful, they spoke to the hotel and got us a refund for the parking as we were not offered the correct fees, got us clean sheets, more crockery as we only had 2 tumblers, 4 side plates, 4 mugs for a family of 5 and got the non working shower fixed. Positives: the hotel put on a free shuttle bus that runs from 10am until 14:30 and then 17:30 until 20:30, this takes you to the beach front and back every day. Food in the takeaway hut by the main hotel pool was nice but quite expensive. The main hotel pool was nice but you can't take any floats in for the kids. Warnings: Take any photos of any issues, damage to the room on arrival for your proof. Don't ask for any additional towels they will charge you €9 per towel. Make sure you remove all waste on leaving. Building work is taking place right next to the hotel (which obviously isn't the hotels fault) but it is noisy and starts early every day until the late afternoon. Final thoughts....... STAY AT ANOTHER HOTEL IF YOU WANT A BETTER HOLIDAY 😉

Skull Sully

Really enjoyed my stay until the bangs of the door and rude cleaner telling us we should be out at 10am when we were told midday when we checked it . Really disappointed by her attitude she even rang security which was ridiculous

Claire Parker

Last minute decision to go. Hotel is located up on the hillside on the far end of Benidorm. The hotel runs a shuttle bus service through the day but stops at 5pm. Hotel restaurant was clean and spacious, staff were friendly and helpful. Food was good with something for everyone. Reception were nice. Evening entertainment was ok. My only complaint was some if the other guests staying in the hotel at the time but that's pot luck were ever you go

Phill Potts

Nice double room. I asked for a double bed but got two si gle beds, but no real issue. The reception man was a bit miserable. I'm not sure he liked British people, but luckily, I had my Spanish friends with me. Very slow at booking in. The hotel was spotlessly clean. Lifts very slow. Breakfast was plentiful and well organised. I was there for the Benidorm Palce show, and this is a great location to get there, very nearby.

Dave Bram

Excellent sea front position, lovely balcony with a beach & sea view. Nice little outdoor pool and terrace. Room was small but comfortable, bathroom desperately needs refurbishing, rusty radiator and towel rail, stained and faded sink top, shower door on bath didn't seal, bath was well past its best. Breakfast was very poor, other meals were very disappointing. No way should this be a 4 star hotel. We stayed in 2 different 4 star hotels in Benidorm during our vacation and they were far superior.

jayne wood

Just had a fabulous 4 night stay here. Cant fault it, the staff were extremely pleasant and helpful. Room was clean, spacious and bed was very comfortable. Wide selection of foods to choose from at buffet breakfast including full English breakfast. Location is brilliant, would highly recommend.

Tony Armstrong

Well positioned hotel with friendly staff and excellent service 👏 👌

Alan

Adults only hotel, great no kids 🤣 Small hotel, lovely, clean, fresh rooms Restaurant was small but adequate, same for choice of buffet. Right on the beach, perfect location. Great hotel, would definitely stay again 👌

Paula E Martin

Walking passed Hotel heard the music popped on for a drink reasonably priced drinks Excellent Duo entertaining Very pleasant atmosphere Ideal for a drink over looking the beach .

Ness Keen

Great value for money right in the centre between old town and new town. Taxi to new town about 6 euros. Buffet had lots of options to suit anyone with beer and red and white wine on tap as well as soft drinks available. Hotel bars were busy but the staff were as efficient as they could be. Seemed to only have one on so I’m guessing staffing cut backs. Entertainment host Sonia was fantastic, really enthusiastic running the bingo games and quiz, only tried the English entertainment not the Spanish upstairs but the bar lady was also lovely in the English entertainment bar but didn’t catch her name. Check in was a smooth process our room wasn’t quite ready so we put our bags down and went to the buffet as was lunch time told to check back at 2pm and was ready when they said. Bags kept secure by security staff. Pool was undercover which was actually quite nice and lots of beds available. Didn’t do any of the activities but there is a huge timetable of things going on. Seen a lot of bad reviews but for the money you pay I couldn’t really fault it and all staff working hard. Not giving 5 stars because there are better hotels out there.

Jo Grainger

Fabulous location, staff are so very friendly and efficient, reception team were very attentive and explained their process, really professional and friendly! Very clean and the cleaners are amazing, they literally never stop from dawn to dusk. The food was so varied and fresh, drinks flowed. We were All Inclusive and it was really fabulous, the restaurants and bars were spotless too. Thoroughly enjoyed our mini 4 night break.

Liam

Stayed for 5 nights, all inclusive. Never written a review before but I felt I had to to stop people from wasting their money here. The only 2 positives I can say about the place is the location and cleanliness. The service was a disgrace, usually just the one member of staff on each bar. The queues for the bar were 20 minutes plus to get served. The food was awful, chips were the most popular item, which tells you all you need to know about the rest of the food. The whole place is outdated, rooms crying out for some tlc, lights not working, shower curtains hanging by a thread, a single bed squeezed in by the window which you couldn't fully close so you got all the noise from the neighbours. The lifts were slow and the doors would often close as people were getting in or out. I'm far from a snob but save your money and go elsewhere. It's shame as some of the lads I went with have been before and loved it. They couldn't believe how much it has changed.

Rob K

I stayed for 7 nights in a junior suite, junior suite is an fact a room with 2 beds and a sofa bed. The beds were comfy, and the room was clean and cleaned daily. Lifts in the hotel are slow. Food was OK, not the best, but always something edible. Unfortunately, the hotel seems understaffed as far as the bars are concerned, normally just 1 person serving and ques of 20 to 30 minutes common at all times. Reception is also busy and normally a que. The hotel is in a good location with the old town and beach on you door step. People complain about the roof top covered pool, but it was OK, nice sun terrace with plenty of seating but does get busy. Tip = avoid rooms numbered 1-4 on each floor as they are near the lifts/stairs and very noisy. I was ultra all-inclusive and used the facilities of 2 sister hotels and 2 of the venues next to the beach as well as 2 excursions (saving approx €300 on booking separately).

fuertekim

Noise from other holiday makers till early hours. long queues for drinks. Sunbeds reserved by other holiday makers and then not used. Rooms are basic and clean.. plenty of choice of food. Branded drinks. Not far from beach and old town.

Thuy Nguyen

We had a great time here, the rooms are a bit small but we didn't spend much time in there. We went for half board, the meals were varied enough but all geared towards British holidaymakers. Don't expect anything Spanish. Staff were very welcoming and helpful. We enjoyed the entertainment areas and park within the hotel for our 16month old. Hotel is in a great location, close to supermarket, beach and 20 minutes walk to old town

Linda Gregson

I have just returned from a 4 night stay and I wish It had been for longer. The room was lovely and the bed was extremely comfortable. The food was excellent and I was spoiled for choice. The location is great. The staff are really friendly and helpful and go the extra mile to make sure everything is perfect. I hope to return next year and bring my dad who has limited mobility because the hotel would be fabulous for him.

Linda hicks

Having been to Flamingo Oasis and Rio Park so many times that 12 years ago i got invite to dine with one of themManagers . I’m sorry to say i won’t be back in Rio Park. Food has gone so down hill BUT i will admit on talking to restaurant manager with my 15 year old granddaughter not finding anything to eat he kindly told us let him know and he will try and get us chicken or Pizza which he kept to his word and did. As usual the staff are lovely right done to Maids . Only thing was we were in a junior suite and the tea coffee etc was not replenished daily And be warned not as says in brochure No water provided only 3 cans of Juice on first day. The price of the drinks in my opinion have gone up quite a bit . The entertainment which i would. put myself out there and say Med playa were up to 1 year ago the best in Benidorm They had fabulous management shows were professionally done we played games during day always something to do. This year i’ve been here 8 days and only once during day been offered a game which was a quiz which had no interaction whatsoever. The place at night is emptying rapidly in favour of places like Tommys bar where the drinks are 2 for one free shots they play bingo and the shows are amazing. I was so looking forward to the greatest showman other than the singing it was sheer rubbish and my husband actually fell asleep. From 18 years of sticking to Med playa i’m sorry i won’t be back. You should never had got rid of your original team where we had shows every other night. We don’t want to watch your singers every night Roll on tonight Blues brother and Monday Cocoa Chanel who are both fab as for the others NO thanks we will be changing to another group of hotels.

Catherine Blackledge

Good organized check in and out system. Pleasant staff to deal with varied customers and their needs. Full information given to you. Some good entertainment on in an evening advertised by screen near main entrance to bar area. Good efficient cleaning team.

Nicola Russell

Absolutely nothing to complain about. If you do request anything that you need, it's there pronto extra pillows, Call a cab please? Could be have ground floor room Done for you no problem Hotel is cleaned constantly very comfortable and relaxing place

Mark Greenwell

Really enjoyed our stay, it was what we expected, I must say one of the things that really impressed me was the person that cleaned and tidied our room was exceptional as it was always immaculate. The staff are very pleasant,helpful and hardworking. Things that could do with a bit of improvement we had a adjoining room and quite a bit of sound transfer. Could do with proper cups and glasses in the rooms, the supplied paper ones not ideal. The food was very good but beware if you are only 2 people don't sit on a table of 4 as you will be reprimanded 😂. Overall a good experience and we would definitely return.

Alison Keeton

Lovely room, food as expected and always something to eat no matter how fussy. Breakfast best for me. Pool is very cold but not surprising in October and area around the pool doesn't get much sun this time of year although there are terraces higher up you can get sun later in the day. Staff nice. Beds really comfortable. Hotel in a brilliant spot for shops, bars, restaurants and the beach.

Lynn Rowley

I love that the hotel is situated between the old town and new town. Staff are very pleasant and helpful,but this is my 3rd visit to Benidorm Plaza and the food has gone downhill. The soup was like dish water and lacks a lot.

Joseph Figueira

Excellent hotel only 7 minutes walk from the old town bars and shops. Everything is spotlessly clean. And staff are friendly and efficient. During our stay there was entertainment every night.

Alice

Just got back from a 5 day stay. I booked the plaza, last minute. What a great find. All the staff are happy, helpful, super friendly and accommodating. The rooms are lovely, all have a balcony and are well equipped. Shampoo, shower gel, soap, tea, coffee, fridge, safe, usb sockets, hairdryer, basically everything you could need. The hotel has an indoor and outdoor swimming pool. The food is excellent, buffet style with an option of breakfast, half board or full board. Fresh fruits, salad for every meal. Varied selection of fresh food, Spanish, Italian and English. The hotel is a 3 minute walk to the beach. You go down a road next to the hotel and you are in the centre of all the shops. It is close to everything but is very quiet at night. Benidorm plaza is the ideal place for families and friends groups, it has a very relaxed vibe and easy going feel. Would definitely recommend.

Jessica James

Positives: The outside and entrance of the hotel is very impressive. The glass lift is amazing with stunning views which is a big attraction for this hotel! The entertainment is really good here and it's cheap for drinks. We didn't use the pool as it was the end of November but the pool area looks lovely Negatives: The first disappointment was when checking in as it almost took half an hour. The front desk staff (we spoke to at least 5 during our stay) could be quite rude and weren't very helpful when we asked for help ordering a taxi (there were 5 of us so needed a 7 seater and needed to order one) but they just told us to stand outside and wouldn't call one for us. We had a young baby with us too. Just one example! The rooms have gorgeous views but they are dated, especially the bathrooms. The bath has this weird shutter which I jammed and bruised my thumb in. The food wasn't great. I would have liked more choice and sometimes the food was bland unfortunately. Location is good, really close to a lovely beach and a 20 minute bus journey (€1.60) to the old town or the front where the beach and bars/shops are. So you're far away enough from the chaos but close enough if you did want to go.

Diana Philpotts

I have been staying at the Gran Hotel Bali for 10 years. I previously lived and worked in Benidorm and always prefer this quieter area. My main attraction is the wonderful 3.5km beach, and the hotel is ideally located for this. Upon booking, I know what to expect, and am never disappointed. I am a solo traveller and am always treated in a friendly, but professional way by all staff. The hotel is very popular with Spaniards from many locations, another reason to stay there for me! Although I speak Spanish, I know the Reception staff deal well with passengers from the UK, plus other European countries, and successfully use their knowledge of the English language. The hotel offers a varied day and evening entertainment programme, a spacious pool area, indoor bar and varied food in the restaurants. What's not to like and enjoy!

Gracie

Just got back from this hotel and first of all I’d like to say that the hotel is beautiful. You get a lovely view from the rooms as well as them being clean and spacious. There is 3 pools, a games room with plenty of pool tables and plenty of bars in the hotel which is brilliant. The only downside to this hotel is the food. It is probably the worst food I’ve had in any hotel. It was cold and bland and it was that repetitive that you knew what to expect every day, there was just no variety at all. Most days me and my boyfriend were having to go out to restaurants for another meal as we’d had that little to eat. It’s a shame paying extra in the hotel for meals and having to go elsewhere because it’s that bad. However that is the only thing that needs to be improved in this hotel, otherwise it would be perfect.

Ola Bean

Great location, definitely in more quiet and more Spanish part of Benidorm. Rooms are rather spacious and clean with great views at the sea or the city. Good choice of food in the restaurant, the only trouble breakfasts were always cold. Superb panoramic views on the 43rd floor cost half price if you are a hotel guest.

zander12 music

Spent a lovely week here and was greeted by Mario on reception duty, he was more than helpful with information about our stay. Hotel looked grander than I expected. The pool area is awesome with 3 pools to choose from, plenty of sun loungers to go round. Bar staff and waiters were brilliant. Breakfast was top class, with a wide range of foods to suit all. Our room and beds were very comfortable but bathroom could use upgrading. Cleaning service of rooms is 2nd to none, well done to cleaning staff. Evening entertainment was good, but I felt we could have had more English speaking acts . I would recommend this Hotel to anyone and I would return.

dave bushell

Second stay at this hotel this year really can't fault it. The rooms are clean and spacious and are cleaned daily and kept that way by a hard working team. All the staff we encountered during our stay were very helpful, polite and friendly. The food was really good with a lot of variety, so always found something to eat, and the dining room staff again very efficient, helpful and friendly. Hotel very well situated for most of the new and old town, which entailed a beautiful walk along the promenade, walking off all the lovely food. We will certainly be returning.

Janet Wheatley

I ve stayed here twice in 2023 both times were fantastic. The rooms are spacious , the beds are comfortable and the the cleaning of the rooms is spot on. It's in a good location for the beach and amenities. The food was good , there's always something from the buffet to choose from. There's a good rooftop bar with good views over Benidorm

Janet Morgan

Brilliant hotel. Clean, cool and beautiful decor. Staff were extremely kind and helpful. I am a wheelchair user and found the hotel easy to move around and was allocated an adapted room which was superb. The pool was also accessible with the walk down ramp into the pool. Tea and coffee in the room was so nice to have first thing in the morning. The food was wonderful, lots of variety, something for everyone. Very close to the sea front and beach. Adapted vehicle also available on the beach which enabled me to go into the sea!! Large towel available to hire. We also found that as there are 4 lifts there was never a long wait for me and a wheelchair. We certainly will be returning. Thank you to all the staff you made our holiday extremely enjoyable.

Hilary Pengelly

The hotel is one of the best I've stayed in for cleanliness, friendliness and comfort. It's quite a long way from the old town area. There was plenty to eat znd the cold food in particular was excellent. My only reservation was the bathroom door was plain glass. Not ideal.

Lesley Jervis

Lovely hotel very clean and modern and quiet at night, the glass bathroom walls are not for everyone not quite enough privacy fir us personally. Food could have been hotter , The pool area is lovely and Clara the animation lady was great.the roof terrace is lovely the views are spectacular but drinks are more expensive than the hotel

Julia Gorton

I always get my haircut here. Never in Uk I wait until I’m out in Spain

Inés Rodriguez

Too bad I live in France and can’t come here to get the plasma hair treatment more often! 😂 Jean Pierre is simply the best, I come here every time I am in Calpe and leave with silky smooth hair ☺️

Demey Julien

Since 10 years I’m coming to Jean Pierre, I always found what I was searching for while other haidresser’s didn’t propose sufficilently enough experience and being too expensive. He takes time to listen and has a great experience! Thanks Jean Pierre ! See you next year!

Amanda Gladwin

Love this place realy good cut at reasonable prices lovley people

shirley walton

Reasonable, professional and good relationship with clients.

John Garner

Recently refurbished hotel in the quieter side of Benidorm. Location is not great, however you would not be disappointed with the hotel itself. Reception is large and airy with a friendly receptionist who spoke both Spanish and English. She was very helpful. The room we had was on the second floor and did have a balcony that overlooked the street. Room was well equipped with English TV and comfortable beds. Would stay again when in Benidorm

alia campbell

Hotel was nice and in a good location. Staff were very attentive and friendly. The pool let the hotel down. On the roof there is a very small pool next to the bar which you cannot swim in, only dip and it was constantly packed with people. There also weren’t many shaded areas on the roof so you had to sit in the sun without being able to cool off in the pool. The hotel also has a large pool outside which is in the shade 24/7 so the temperature of the pool made it too cold for swimming. This really let down the stay at this lovely hotel. Food also wasn’t great here, catered to Spanish people and lots of fruit flies on the salad and there was even a green spot of mould on the scrambled eggs. We stayed here for 5 days and didn’t eat at the hotel because of this. The hotel overall was lovely and staff were amazing but it is let down by the pool and the food. Wouldn’t stay again.

Terri McG

Staff are, for the most part, fantastic but the facilities themselves leave a lot to be desired. The bedding in my room was never changed throughout my stay and while there was a kettle there were no cups, tea or coffee. The cups I brought up at night to use in the morning were not taken away by the service staff so when I left there were 3 dirty cups, saucers and spoons.

Hazel MacGregor

Staff friendly and room is basic, but clean. Food was good with lots of choices, especially the salads and desserts. Wine with your meal was awful, free soft drinks and beer. Roof pool was tiny and the ground floor pool was okay, noise and fake grass looked yukky. Nice snack bar and cafe with a lovely girl who was always smiling and helpful.

Em Dawn

Pros - Lovely staff especially Enrique I hope he gets all the credit and respect he deserves absolutely lovely guy made us feel very welcome! (We hope Seville get the manager Enrique wants!!) Housekeeping staff were also extremely lovely and did a fab job every day. Good location in the old town close to the beach etc. The pool isn’t as tiny as everyone makes out on reviews it’s not a pool for swimming more a pool for chilling but the roof top is great with the bar and the sun hits it all day and also they have 2 or 3 sister hotels of which you are allowed to use the pools of we recommend the olympius one. Cons- food wasn’t the best, basically every night we found ourselves going out to eat and lived off fruit when we did go into the cafeteria. The local older generation people staying at the hotel were very rude and pushing/shoving/staring not welcoming at all etc. however this doesn’t reflect on the hotel itself just in case you’d prefer a more British experience I’d stay in the new town! Probably would return

Razmig Guzelian

Amazing location and beachfront but my back is aching from the horrible beds. They are hard and you feel the mattress Springs. Couldn't sleep well because of it. The room itself is ok but we knew that beforehand. We booked it because of the location not knowing sleeping will be an issue. sleeping (or not) to the sound of the waves is nice though.

Jason Bates

Hotel Bilbaino for me, was perfect! Spotlessly clean. Rooms were spacious with everything i needed. Friendly, informative staff. 24 hour reception. Location is the BEST. 10 steps onto the beach. Everything else within walking distance. Great views. I'll definitely be returning.

manika sahi

I was very doubtful about this place while booking so I booked 2 nights here and one night in some other hotel.. but trust me have I not paid for the other place already, I would have extended my stay here for sure. But just because of this hotel, I have extended my stay & booked another night here. the location is awesome, the staff is friendly, special mention to the people at the reception (both morning & night shifts), they were very helpful and wonderful to talk to made my stay even more smoother. Rooms are spacious, with clean, comfortable beds & pillows and a mind blowing view to the ocean.. if you love the sound of the waves and to look at the water while sitting in your room/bed.. this is just the hotel for you to unwind !! Can't wait to come back. Room 404, best view !!

Ger Duhig

Brilliant location. Have stayed there 3 times now. It is basic but very clean and overlooking the beach. In the old town so very near Tapas Alley and some great bars.

Rachael Daffin

Clean room with amazing sea views. Location was perfect.

Cameron Roebuck

Great staff and excellent with children. Housekeeping are great always saying good morning and really make you feel at home. We was given a room we wasn’t happy with as it was on one of the top floors with a young child and it was two double beds and I wasn’t happy sleeping with my dad at 18, they was more than happy to give us a different room we just had to wait a few hours but they supplied us with storage to put our suitcases in and have a drink. Food was very repetitive it seemed it was just fish all the time but it tasted amazing. The location is perfect aswell a few cafes next door and a shop and only a 10-15 minute walk into the new town and the old town. All round a great hotel and we really enjoyed our stay, definitely will stay again 😊

Ryan Ball

Stayed all inclusive for 10 nights end Of October. Drinks were superb , a selection off international beers on the gold all inclusive . Also the cocktails were amazing . Bar staff are fantastic, probably the friendliest bar staff I've come across. Food was good , selection of English and spannish cuisine . Location was great , 5 minutes from the beach and the old town.

Liezel Van Dyck

Nice hotel. Friendly staff from Front Office. Housekeeping ladies and kitchen Service you feel like home the way they treat you. Food are delicious from breakfast,lunch to dinner kudos to the chef and team. Oooh before I forgot they have the best cocktails too thank you Bar team! Highly recommended and probably we will come back.

Claire Turnau

Had a lovely holiday here. Staff are helpful and friendly. The cleaners are fabulous. Food was nice and hot. The beef and pork were cooked to melt it was so nice. Limited choice for young fussy eaters though, pizza and chips mostly. Plenty of fruit and sweet choices. Hotel lovely and spotless. Not far from the beach. I would recommend staying here and I would definitely come back here.

Lynda Sinclair

Absolutely a great place to stay. Staff are so friendly and helpful. The hotel is situated literally 5 mins from the beach. Food is delicious and plentiful. Rooms are clean and very spacious with aircon a d TV and even comes with a mini fridge. This place gets a big fat 10 out of 10 from me. I would definitely come back again. We are on the 10th floor, got great views and there's 4 lifts 2 large ones and 2 smaller ones.

Neil Lark

Nice hotel in a good location. It's a simple hotel , nothing very flashy or special but clean, comfortable and very helpful staff. The breakfast was very good, the evening meals pretty good, nothing special but a good 3/4 star Spanish hotel standard. The entertainment was really not geared for British guests but that's fine there is no shortage of entertainment in the area. Air conditioning was good and so was the location. 5 mins from the old town , 5 minutes from the beach. 15 mins from the strip.

Emma Jones

Stayed here on a 4-day holiday with 2 friends. Usually, we would venture out during the day, but the entertainment and staff around the pool made it very inviting to stay and relax around the pool. Alberto was amazing and did a great job at keeping everyone involved and welcome. The restaurant food options were delicious and fresh. The location was perfect for the old town, and okay for the new town, if you don't mind a 15-minute walk.

Décio Daniel Sousa

Overall it is perfect for families. Good location. Pool is smaller than expected. Beach only 5m walking. Buffet really needs more variety and perhaps thematic evenings. Cleaning okay. Recommend for families. Make sure you book sea view with high floors - it is worth.

Craig Shelley

Not suitable if you have food allergies! Visited for one night stay in August with family. Hotel was informed prior to arrival that my young daughter had food allergies. The restaurant staff, although tried to help, they were clueless on food allergies. Food not labelled with allergens and conflicting advice from chefs on what my daughter could actually eat. So much so we gave up and ended up eating elsewhere. The staff gave no confidence at all on what she could eat, resulting in my daughter getting really upset. More training on food allergies and clear labelling would have made this a 5* review. Should also point out the swimming pool is a mess. Loose tiles all over it, my daughter's had great fun picking up tiles floating in the pool and adding to the pile already set aside. Pros Rooms excellent Very clean hotel Great location Cons Do not cater for food allergies Damaged pool Kids evening entertainment non-existent, mini disco lasted 10-15 mins

Gary Green

The hotel is positioned in a good location for the old town and also the new town. The rooms are a nice size and fairly well equipped. The pool area is OK, as is the lobby. Entertainment isn't the best. The restaurant offers a buffet, which isn't overwhelming in choice. The bottles of wine served in the restaurant are OK and not bad value. There are better and worse hotels, but the location is OK, especially if you like the old town. 🌟 🌟 🌟

Gordon Robinson

Stayed for 12 nights in this great hotel, room 503 was perfect and kept spotless by the maid. All the staff here were really helpful and friendly, especially the lovely restaurant staff. All the staff really make this a great hotel. The hotel is modern and kept really clean, it has a lovely pool area, and is in a good location for the old town and beach. We stayed half board and meals were great with plenty of choice, loved the omelettes made by the friendly breakfast chef. This was our second time at this hotel, and we will definitely be back next year. A big thank you to all the staff for making this a great holiday.

Sheila O'Hara

2nd time to come here for a 60th Birthday celebration. 10 women. Hotel gave us our own big table, food as lovely as last year, staff amazing as usual, rooms lovely and clean. Location perfect nice and quiet but walking distance to the craziness. We loved it again and will definitely be back. Big shout out to Cristina who goes above and beyond to provide the best service, she really is an asset to the hotel. Thank you to all.

Jamie Freeman

From the minute we checked in, we were made to feel so welcome by all the staff. Clean, comfortable rooms, a great bar and a welcoming restaurant. The pool was crystal clear and sunbeds were plentiful. We met some fantastic fellow guests and David brought the entertainment to life. He is incredibly hard working and funny beyond words. If you want a great hotel with the best staff in the incredible location, slap bang half way between old town and new, the Royal ticks every box!!! Can't wait to return.

Nikki Regan

Here now this hotel is beautiful absolutely spotless! Rooms lovely and modern and very clean . Staff are absolutely lovely and friendly and helpful. Food is amazing and restaurant staff fantastic. Going to book before we leave for next time.

Stephen Murphy

We had a great stay and would happily come back again. The stand out aspect of our stay was the service - every interaction with any of the hotel staff was a pleasure and nothing ever too much trouble for them. Our room was very spacious with a generously sized balcony. Easy walk to the beach and to the old town beyond. Recommended.

Vita Victoria

10 stars out of 5 to the personnel! They were all just too nice at the reception and in the restaurant. Location 20 m from the sea is great. The rooms are not too modern, but fine, and it was very clean. The only disadvantage was the noise from the street at night sometimes.

Amy Foxwell

Hotel was great for the price, everything me and my boyfriend needed. Perfectly situated between the old and new town and a 30 second walk to the beach. However I will say it is located in an extremely noisy location. This would’ve been a 3 star review if not for the customer service in which we felt very well looked after. We asked to move to a quieter side of the building and they were more than happy to oblige. Great customer service, good complimentary breakfast, ideal location

ann thwaite

Very disappointed that the Hotel cannot provide a Kettle and mugs after a cold afternoon here in Benidorm. Asked ,3 times now.

Damon Ashman

Great location with lovely helpful staff, rooms a bit dated but very clean.

Caroline McBride

The rooms are basic and could benefit from a little tlc however they are comfortable and clean. The staff are absolutely delightful and extremely helpful. The chef and the team in the dining room were wonderful dealing with a member of our party who is celiac.

Nicole M

Cleanliness of hotel is 10/10, we stayed mid Sept and the pool was quite quiet with plenty of beds around it free. The hotel is good distance walk from the new town and strip but taxis are really reasonably priced however your within walking distance to loads of shops, restaurants and bars. Would recommend this hotel however was not too fussed on the food during buffet.

Phil Marsden

Can’t complain about anything. Really impressed. Room is clean and provides all amenities. Service is great. Food selection and quality is amazing. Would recommend.

Lynda Hollins

Beautiful place to stay. Very convenient, staff very helpful. Rooms are clean, and the housekeeper was very good. Roof pool was so nice. Would highly recommend.

Matthew Fennell (A Fresh Lick)

Great hotel, ideal location, very clean. Cocktails were great

Юлія Васік

We like our staying at this hotel. Free early check in, good services, excellent food (a great variety of fish, meat, vegetables and fruits), the beach is a 8-minute walk, the sea is amazing. Interesting evening shows. Late check out. Thank you for a wonderful stay!

Jim Mcferran

Good day time enterment here

Susie Leslie

Great atmosphere and happy hour lunch time drinks.

Rose Ebejer

Mark Ngui

Clean and comfortable rooms, in a hotel located on the north east end of all the action in Calpe. Convenient for cyclists. The breakfast buffet is a bit of a zoo in peak season. Lots of selection but not the most premium and they couldn’t clean the tables quick enough. The Michelin starred restaurant Audrey’s seemed like a distant memory at breakfast and almost out of place! The spa, in the basement, was fortunately something that most guests overlooked, and I was able to a few hours of daily tranquility each morning.

Sarah Flynn

Rooms are modern, clean, and spacious. Location is so close to the beach; 5min taxi drive into centre, quite and peaceful. Reception staff were very helpful; but I was a little disappointed with the staff in restaurant. I fell ill on my first night, I arrived and they refused to allow my partner to bring me up food to the room. I was very weak and tired, really needed something to eat. We travelled all day, my blood sugars were down... The reception gave us room service number. When we called the restaurant; they redirected us back to reception to order. Eventually my partner ordered mcdelivery to our door. The reception explained it was not really allowed, but he understood our frustration. Turned a blind eye, as we were 2 hours trying to get room service. It's a pity, as the food onsite is lovely. Breakfast was 5 star every morning. Disappointment with buffet dinner only.

Mark Jeffels

It is early days at the hotel, but so far, we have been very impressed. We cannot fault the staff or hotel, in any way, at all. This is one of the best hotel, that we have stayed at,for years. The hotel, has the right balance between all the various aspects of activities, that are provided on this site. We are more than pleased to personally recommend this hotel. Photo's to follow, soon.

J D B

Good location however it thinks it's something it's not. When you walk into reception you think ,wow this is nice but it's clearly been added to the rest of the hotel at later date to bring it more upmarket. Despite paying half board for the spa hotel ,you then have to pay €24 for an hour of the spa itself, that's just the pools, ridiculous. When we asked about it was told if you don't like it there is a indoor pool in the hotel Esmeralda across the road you can use for €4 The food on the nighttime wasn't even luke warm and the oddest choices, clearly all from some catering warehouse, as you could see them big tubs at the back behind the counters I mean if u like eating spaghetti Bolognese 3 nights out of 7 while in Spain, knock yourselfs out but while there, they hardly cooked anything "spanish" apart from potatoes in Spanish spice. The large pool has a lovely line of algae all round it, The staff were nice and the rooms cleaned really well but on the whole it's never a 4star in a million years

Melanie Johnson

I stayed at the hotel with my daughter 5th- 12th Aug. We found the hotel to be clean, in a great location with friendly staff. I can't vouch for many of the facilities as we were holidaying with friends, so unfortunately didn't have time to experience everything ( obviously our own choice) however my daughter had her birthday whilst we were there and we returned to our room that night to find a lovely gift and card for her, it made her day. So many thanks for that extra touch.

Fran Wallace

First time at this hotel & I was impressed. Lovely decor throughout, very clean, rooms small but good size wardrobe. Walk in shower was good. Food was varied & hot & nothing ran short. Bar service was excellent. Great location, five minutes from the beach & walking distance to the many bars with great entertainment. The Male receptionist was a bit surly, no hello or smile but that didn't spoil our stay. Thoroughly enjoyed our time here & would certainly stay there again.

Sean Carter

Great hotel staff really helpful, the food is very good with plenty of choice no problem getting a sun bed, great location near all bars rooms cleaned every day towels same the only gripe I have is the shower and air con not enough water pressure going from hot to cold.air con did not work properly not just mine but my friends as well. But I would definitely go back, if someone as put a bad review about the food please don't take any notice.

Scott Langstaff

Location- amazing. Thank you Room- very clean but air con hasn’t worked once. Going to sleep make you feel like you’re an extra in Chernobyl. Staff- daytime staff very polite and welcoming. Night time staff treat you like war criminals

Michael Wellington

Brilliant place. Top service and never had such nice and the best quality food. Just love it here. Staff are fantastic and the rooms are cleaned everyday and felt so safe to leave what ever in the room too. I will be back

Rodney Figoff

This hotel would have got 5 in every single department yes the rooms are clean yes the hotel in a great location and the food is typical all inclusive food always something to eat the staff are good except LUNA she's amazing but the entertainment is absolutely terrible you would sit there for up to 2 hours waiting for it to start not saying the singers where bad but its the bloody wait sort this out please and whoever decided to close the pool bar needs a kick up the backside you have an hotel where the average age of the guests is about 60 you decide to close the pool bar so everybody needs to walk upstairs wait in line for drinks then take their lives in there hands carrying the drinks downstairs with there walking sticks under there arms highly dangerous and whoever idea is very very stupid so as I said was really a enjoyable holiday until someone decides to spoil it THANK YOU

joanne bulliment

A fantastic week away spent with friends at this hotel. Spacious accommodation, very clean. The staff were very friendly, nothing was too much trouble, very helpful. Food to suit all preferences and appetites. Entertainment was the absolute best, thank you Miguel, you went above and beyond to make everyone’s holiday a fun time with lasting happy memories. So many laughs. We would all definitely holiday here again.

Carolyn Brumbley

Rooms not great you have to book one with a balcony costs extra but we didnt know this 2 sinks in the lounge / bedroom not great and no.window in bedroom 4 of us but I met some girls 7 of them in the same size room so huge disappointment the pool is very small no sunbeds or parasols just deck chairs very uncomfortable the sun moves around the pool if you love sunbathing it's not for you ,the pool parties are a bit lame bit of foam nowhere to sit for people coming into them . The staff were great especially Johnny behind the bar . Food was actually not bad but the snacks are just the same food it's a bit misleading there are no snacks as such. It's also at the top of a huge hill which in the heat is to much for some taxi is about 6 euro from the strip so not bad . Rooftop bar only opens if 21 people are there it's hot so sun all day but nothing to lie on chairs are not great nice at the end of the day though . Overall its not bad and it's not great I think overpriced for the amenities.

Simon Hagger

It was OK, went for a rugby weekend. Rooms basic and what's required. Food was bad and all-inclusive stops at 7pm. Pool is tiny. But staff very friendly and accommodating, don't believe its 4 stars though. But was perfect for our needs

Georgia Wood

On a positive note the staff are friendly and it's pretty clean, the all inclusive drinks last until about 7pm and are decent. I can only comment on 2 of the rooms as we went with a large group, paid a lot of money each. 7 in one room 8 in the other, rooms were tiny, 3 bunk beds in one room, 2 singles in another, no balcony, couldn't have more than one person standing to get ready at a time, difficult to sit on the bottom bunk as they are only small and you hit your head. Food wasn't bad on most days and you get a decent selection. A lot of shops and pubs are quite close but the hotel is very high up so decent shoes are needed.

Osh Amos

Overall a good experience at this hotel the rooms was clean and was cleaned each day, the rooms are dated and old but not to the point it ruins your holiday. It had everything you would need from a hotel room, lots of storage and came with nice cholates which was nice. The hotel itself is located not far from the strip which is ideal if that’s what you went there for, the all inclusive food caters for everyone in a buffet style choice, look past the fact you’re at an all you can eat buffet and not miller and cater. These people got to cater 1000 people 3 times a day so take that into consideration you’ll find the food adequate and there’s always something to eat. It’s always cooked properly I never found any raw or uncooked food which is a bonus. The staff and friendly and polite and always willing to assist you with any needs you have the night staff are also very friendly with the day time security and Miguel ensuring everyone around the pool area had fun. Overall a great experience however it is advertised as a music resort inside they pump the tunes out at the indoor pool however outside it’s very quiet and we relied on our own speakers to provide music. Would recommend staying here as long as you’re not stuck up you’ll have a good time.

Louise Howes

Came to this hotel in 2017 and absolutely loved it so been wanting to come back since I just went this month and will say never again. On This occasion not allowed inflatables in pool when could last time so after wasting euros on buying them I was unhappy. Also says no diving been that was still allowed nothing was said then I had window open what I was sat next time. Some Spanish person came over trying to close it I said no so he went and reported it guess what it got closed. There so much more I could say but written enough

Cook with Nesrine

How do i start ! the receptionists we dealt with were nice, however, they lack the basic knowledge of English and this is highly unacceptable for anyone working in a hotel. I've never found myself in a situation where as a guest...I have to make the effort to explain myself and repeat things 10 times in order to be understood. The bartenders: it goes without saying...none of them can speak or understand English...and I would like to highlight the rudeness of some of them: the Spanish ones (or at least I believe they were Spanish, were really nice but the others, maybe African, were very rude and incompetent and apparently not willing to do their job at all: one of them didn't know (or at this point I think he pretended not to know) what an expresso is....and a Spanish colleague had to explain it to him....come on...seriously?? If some people don't enjoy working at a bar why don't they look for another job? Acceptable variety of food however of rather poor quality and I was surprised by the absence of beef. As already mentioned, most of the bar staff were really rude and incompetent. Every time my family and I went at the bar we felt in a cold, unwelcoming environment. I believe this is the only hotel n Benidorm were English is not spoken and that's probably why most of the guests are very very low class Spanish people. Outside of the hotel it's a different world, happy and fun, inside the hotel there's just an unfriendly atmosphere caused by both the bar staff and the worst Spanish guests which are for the most part constantly angry or to say it in Spanish "amargados". The rooms were cleaned everyday however it is basic cleaning .. whoever cleaned can’t even make the sheets beds well .. the rooms are old yes but fine it wasn’t a problem for us .. the area of the swimming pool is nice when there are not many people around which is in the morning when they open at 10 .. but then in the afternoon it becomes crowded .. some rude people even play with the ball inside the swimming pool with babies around not being careful that they could hurt them with the ball.. anyway not worth the money The only good thing is the location near the beach but be aware that the beach with rocks .. if you want to enjoy swimming you can’t because it is unpleasant ..

teresz phillips

We love coming to this hotel as it is very welcoming. All the staff are amazing and work very hard. Yes the hotel is a looking 'tired and a bit dated' but the hotel and rooms are very clean. Looking forward to returning when the reform is completed.

Danielle Webley

Quite a small pool and there was not alot of tasty selection of food. I am vegetarian and all I could eat was roast potatoes and chips. They have a sign above a food section saying "vegetarian" but was full of meat. The location was the best thing about the hotel

Amaon 1

The entertainment for child is not that good due to the fact it is all in Spanish not in English the room are okay but the AC unit is on the floor behind the fridge. Food is okay. I wouldn’t stay here again tho but it’s cheap

Graham Savage

Excellent stay.. friendly approachable staff. Rooms clean and so quiet.. no noise from banging doors etc.. reception staff I award 10/10 for there help. Food is fresh but not too much choice.

Andrew Marsden

A beautiful hotel well kept and very comfortable. A gem of a hotel with a modern friendly feel. Room was fantastic with great sea views.

Bjdg S

Loves this place! The staff were really friendly.. the rooms were spacious & clean. The bus from benidorm airport drops u right next to the hotel. Close to the beach & bars. What more do you need.

jamie rice

5 minute walk to the strip and right on the doorstep of the shops and restaurants fantastic location 2 minute walk to the beach.buffet Breakfast was lovely and pool area wer brill 5 stars. A/C was tops and well needed it was 35 degrees when i was there! Will defo be back 👌

John Evans

First time in this hotel . Great location, very professional and polite staff from reception, etc .Would stay again and also recommend. Thanks to the bar staff for the very strong jack daniels ..even for me !!! Thanks

Clare B

I was very naive to think this place was more of a family resort. I haven't had a full night's sleep in a week. It's so loud with drunk people throughout the night, they don't seem to have any consideration that people may be asleep between the hours of midnight and 6am! It's the same around the pool area, groups of people just drinking. My best advice would be to bring earplugs because the patio doors don't stop any of the sound from outside and it is non stop. (Unless of course you're there for a lads/girls drinking holiday and in which case you probably won't notice the noise). The rooms are nice and the cleaners work hard. But I wouldn't come back here again. It also took over an hour to get checked in as the coach loads all arrive at the same time and you just have to join the queue. I just think it should advertise as a lively resort rather than a family one, as it caters to the groups. Also, the food is mediocre at best. I'm not one for leaving bad reviews, but a week here was far too long and I'm more than ready to go home and have a decent sleep.

Kelise Dimambro

We stayed for 3 nights and had left our sign on the door to show that we didn’t want our room cleaning but on our 3rd day we went out and had left the sign on, only to come back to find our bags had been tipped upside down and all of our stuff had been searched through by cleaners. How do we know it was cleaners you may ask, they left fresh towels, the balcony door was open and the air con was turned off. We are absolutely appalled.

Louise Havercroft

Location brilliant everything is there and only 20 minutes walk to old town, 5 minute walk to beach. Some staff lovely some not so friendly, We moved beds and stuff in the room as we had kids you can tell they haven't been cleaned under for years, Pools are amazing but freezing this time of year! Snack bar lovely. Breakfast standard holiday breakfast! Bathroom alright shower slow power, Chairs in bar awful and very old, bar staff polite. Lifts very slow no matter what time of day. Very very dated hotel but not bad!

Laura Astill

Yes it's noisy, but what do you expect in Benidorm. Rooms are comfortable & clean but could do with updating. Pool area is great, it's clean with loads of beds for everyone. Staff were very helpful. Breakfast was good. There was plenty of choice. Good value for money.

Gary Morris

Always loved thos hotel have stayed a few times never had a problem. The only thing I don't like is how open the balconies are. Not so much of a problem, just a personal preference. That aside lovely place close to the strip.

Taylor Parr

I have nothing to complain about other than rooms a little outdated and could do with a little refurb. Other than that; very clean, great pool, great food and drinks and great staff, everything you need within the hotel. Juan Carlos at the bar made our stay very enjoyable with his amazing customer service. Would recommend 101% !

Emma Louise

Definitely not a 4 star hotel. No porter to help with suitcases upon check in and check out, me and my son struggled and took them up ourselves. Rooms are very outdated, the white leather headboard was peeling away and the enamel in the bathtub was also peeling away. The air con wasn’t cool enough. Beds were extremely hard. We ordered room service on the first night as we had had a long flight and were very hungry. Food was of very poor quality. Not what you expect from a 4 star hotel. Breakfast was very average. The second day we decided to have breakfast at the corner bar instead which was lovely. The pool area is very nice but there is a mad rush at 9am when the pool opens. We went at 9am and there was no pool towels available as the lifeguard had none! If you open at 9am then these things should be available for guests. For the price we paid we did expect better.

Charlotte Borbely

I really loved this hotel. It was clean and in a great location. The staff were extremely friendly and helpful and the food wasn't bad either. Our room was on the 18th floor and the views from the balcony were amazing, especially in the evening. The bed was a little too firm for my liking but not unbearable. The air con worked a treat and kept our room cool the entire time. The housekeepers did a fantastic job in keeping the room well stocked with towels when needed. It's a great place for couples and families, and I will definitely be returning to this hotel in the next few years. Highly recommend

Damo Brighton

We absolutely loved the hotel, especially 'The Level' where the team were so welcoming and friendly. Only downside was our suite was a little 'worn' in areas such as the terrace sofa, which really should be replaced. All hotel staff were friendly and polite and although hotel a little distance from the beach, the walk was pleasant in the sun!

Will Gayle

I stayed in this hotel just for a night visiting from Madrid to see my parents in a nearby hotel. The room was very clean and cosy. We had two meals a day included and the food was very good with lots of variety (less burgers and chips and more Spanish food). Friendly staff. The only negative was that the toilets in the common area near to the spa were absolutely disgusting when I visited them. Hopefully this was a one off on a Sunday morning after the Saturday night. The location was great for us but a bit of a walk from the beach.

laura smiles

Stayed here with my family for 7 nights, the location is perfect if you want to be close to the strip and pubs we are right across from the Morgan tavern which when we first arrived i was worried about the noise as our rooms faced onto the street however once the patio doors are closed you cant hear anything. Rooms are lovely and clean with fresh towels provided daily and a free safe which was brilliant. Food was nice and a good selection for all and a lovely little snack bar around the pool. Staff are always pleasant and helpful. We had an early start on our last day so was up at 6am but staff had put on some light breakfast for us which i thought was a lovely touch. Would recommend this place and will definitely be back again next year thank you

Elizabeth Winsor

We all had a wonderful stay .the staff from all the departments are so helpful and friendly, always ready to help with a smile. We have stayed a few years now and our group seems to be getting bigger. I can't fault this hotel , I have stayed in many and also cruised a lot but it's still my favourite. The only thing missing is a kettle !!! We love our cuppa in the room.

TEENA HALFORD

Lawrence the barman was amazing! Looked after us and all the other guests so well. Lawrence always had a smile on his face! Our room - 809 - was at the front of the hotel and we loved watching the world go by in the early hours of the morning - lots of interesting sights to see lol. Reception staff were great too. Food was excellent. Our third stay there and have already booked for next year!

Trevor Sheriff

The only thing missing from the room are beverage making facilities. The room is sparsely furnished but adequate for a short stay. The hotel staff we encountered were courteous, professional and helpful. Good hotel in a great location.

Linda Jackson

Been coming to this hotel for over 20 years food is excellent and request for bedroom always granted if possible. Staff throughout the hotel very friendly and courteous. Only fault I find is that the price of drinks is more expensive than other places including other hotel bars but this would not deter me from staying at the Calypso.

isa

AMAZING RECEPTIONISTS. Nice selection of self service breakfast buffet options. The Blanket wasn't really my type but I never said anything so it's not the hotels fault. It has a nice view and a good location. They also gave me a packed breakfast ready for 3.30am! I could be back again soon 😄

Delia Lupescu

We liked this hotel as it is close to the tram station, the beach, the "promenada" (pedestrian area along the sea shore), the mall, the castle (a walking path to the castle starts near the hotel). The staff is friendly, the breakfast amazing (great diversity and plenty of food). It has two outside pools with a playground for kids, but they were closed for the winter. Cleaning service is excellent with daily cleaning.

Jimbo

This is a basic 3 star hotel but better than most. Comfortable bed, clean and gives good services. The restaurant had a good variety for breakfast. But felt quality in areas wasn’t great. Coffee poor, no musli just oats and the croissants were not freshly made that day.

Robert Gaunt

Yeah brilliant stay..stayed for 5 nights start of October 2023..its about a 12 minute walk into the centre (harbour area) of alicante. But still amazing hotel, good prices on food and drink. Pool and sunbathing area were a brilliant bonus. And the breakfast buffet each morning was delicious 😋 Definitely worth a stay! Staff were also really really helpful

Trish Roberts

Lovely hotel , nice big rooms and very clean. Food and drinks very good. I didn't like the location too far from Alicante centre . Pool was really cold as doesn't get the sun until midday . Very close to a tram stop and bus stop and a ten min walk to a beach. Hotel staff could be more friendly and could improve on customer service

Duncan Stewart

First class hotel, just had an amazing stay 🏴󠁧󠁢󠁷󠁬󠁳󠁿👍could not fault a thing ❤️. Excellent value, wonderful staff who worked really hard to make our stay wonderful. If you are British then understand this is a Spanish hotel, so do not expect typical British food like burger and chips/full breakfast but a very good selection of real food. Hot and cold servings were good every day with a good selection of meats and fish. Restaurant gets very busy at weekends and the staff don't stop. Pools, large outside pool with lots of sunbeds this pool is not heated so was too cold to swim in November. Snack bar open during day, pool times 10am till 8pm.There are two indoor pools that are heated and were lovely and warm. Roof pool adults only but only open June to end of September which was disappointing. Good bar area, drinks were reasonably priced and again typical Spanish entertainment, perhaps not for everyone 🤣 great for kids in the summer. Rooms cleaned everyday, good size a little dated now but still very good condition. We will be back thats for sure, thanks for a great stay.

Rhona Zabel

This hotel is fantastic, we have been staying here for the past 13 years. Room's are very spacious and immaculately clean as is the rest of the hotel. Lovely large swimming pool area with a separate children's part, indoor pool is great as well. Food is plentiful and plenty of choice both breakfast and evening meals. Definitely recommend this hotel.

Charmaine Yankey

This is a nice hotel. A Barman by the name of Alvaro was exceptional. He was friendly, knowledgeable and worked so hard! He needs to be promoted!! Also Nacho on reception was really helpful. We enjoyed our stay here and would recommend it. Thank you for our lovely stay 😘

Henry Cassidy

Great hotel with good facilities. Loads of pools with different features. Good animation program for the kids. Buffet dinners and breakfasts had good variety and catered for a wide range of dietary preferences. I follow a plant based diet and didn't struggle once for something to eat.

Ashley Johnson

This hotel is lovely but there was children riding bikes indoors in busy area of the lobby. Food was ok buffet style but put off when I got food and it was still raw inside. Catering staff not very friendly quite rude once taken drink order not to be seen again. Not really much entertainment for adults/children

M D

Excellent location not too far from main shops and restaurants. Not overly busy for food and drinks day or night. Breakfast at the hotel is good, not kept waiting for food to be cooked. I have scored the rooms low, the walls between the bedrooms are very thin and so noise needs to be kept to a minimum to not disturb neighbouring rooms. Staff are friendly and very helpful. We didn’t manage to get a room with full sea view but what I have seen is very nice.

steven eyles

I really enjoyed staying at the Corona del Mar. Ask for a room with a sea view, and you'll love it. The staff were brilliant, and the food was fantastic. It's also in a perfect location, just slightly away from all the noise.

Joanne Nelson

Despite being one of the most expensive hotels we have stayed in in spain it is definitely one.of the worst. When booking we advised we were arriving between 3-4 am pm , on arrival after a long day of travelling we had no room.and had to.stay in temp roomyi which we have been threatened with extra money.. This holiday was recoup from serious op, wedding anniversary and birthdays. So first night sleep was none existent due to stress .tv is 2 English channels which is so poor as cheaper hotels had far better, news and kids channels aren't my thing. We always take fire stick on holiday and this is first place it doesn't work. Machine selling drinks didn't work and despite standing for 5 mins at bar at reception no one turned up to serve us, absolute poor service and has ruined my relaxation and birthday and first holiday in 6 years. Definitely not worth the extra money for such poor service.

peter holden

Great hotel and lovely location staff are very friendly with Fredrico Garcia a bar service guy ab fab this is our fourth time and definitely not our last at thi Hotel Peter and Jane North Lincolnshire England

Mark BOWERY

Lovely place to stay paid a bit more for a room with a sea view was worth it choice of food was amazing room was really comfortable and different entertainment every night the staff were lovely nothing was too much trouble I would stay again no problem

Louise Riddler

Good, tried to stay an extra night asking reception for a price. They wanted a 100 euro total more than we paid originally per night (we had 3 rooms) when i said cheaper online she left me with another receptionist who just looked and said you have the price anything else? I then booked online and they didn't appear to notice, acknowledge they could have just done that in first place. Bar service was good and also food, we did half board. Lifts worked well, which having a child who sometimes uses a wheelchair (recovering from cancer) is often a problem on holiday we have found but not here so that was a big bonus for us. We were offered a room for disabilities on arrival which we said we didn't need but nice to be given that option. Kids enjoyed heated pool, but floats not allowed. I completely understand this rule when busy for safety but mine were pretty much the only ones in this time of year. Table tennis great for teens at night but positioned next to piles of sunbeds so they spent more time on a ball hunt under them than playing, could also do with better lighting, perhaps they'd not lose the ball so much! All in its one of the better hotels we've stayed in over the last few years, including 5 star and good value for money if booking online.

Colette Kelly

Loved our stay here. Large clean rooms. Lovely bathroom. Great sized balcony. Food was absolutely fabulous, so much choice. Staff were all friendly. Nice pool area with bar.

donna crowley

Just home from a week's stay. Wonderful hotel, spotlessly clean, massive credit due to the cleaning staff. Bed dressed and towels were changed daily. Slept great due to excellent air con in the room. Front desk staff were very friendly and very helpful. It was my birthday while i was there and the hotel must have noted this when I gave my passport at check-in. On the evening of my birthday I arrived back to my room to a bottle of chilled sparking wine and some delicious desserts & a lovely birthday note..thank you very much for the lovely surprise.

Polly Spargo

It's a class above all other hotels I've stayed at in Benidorm, beautiful decor, calm interior, huge lounges and vast windows. Excellent room with many extra touches. Special food and absolutely lovely, enthusiastic staff! Booked it for the shows at Philippines 10/ Jokers. Same street as acts are on plus lots of shops and bars nearby. Can't fault it.

Jacqueline Maple

This hotel is super clean... The staff are always visible with a cloth in their hands wiping and polishing.... we have never experienced anything like this before! It is a lovely hotel with a great team of staff that ensure everything runs like clockwork. The best thing is the breakfast. .. OMG.!!! We have stayed in about 20 different hotels in Benidorm and nothing even comes close! We cannot recommend this highly enough.

craig johnstone

Breakfast was great something for everyone very clean presentable fresh coffee machines were very nice staff in the hotel very professional helpful with a smile rooms were very clean. Love the pillows and the bed very comfortable. Lovely views as well

Michael Walker

Brilliant hotel. Would love to stay here again however I don't understand why they don't allow you to use the room fridge. I get that they want to charge a daily fee for usage of the kitchen but with young children, you want to store some snacks in the fridge. Would be happy to pay a deposit to leave the fridge clean but to have to pay 20 euros a day to use the kitchen, really just for the fridge, is crazy and outdated. Apart from that, the hotel is brilliant. Great location. Staff are friendly. Breakfast choice is huge. Pools are in shade for a bit of the morning but then by lunchtime they're in the sun for the rest of the day.

Bulent Ozkan

It was a wonderfull stay for three of us H&W and adult daughter i this Luxury Hotel. SPA experience was one of the best we ever had. We have been there only one night for celebration of my spouses birthday and enjoyed everything perfectly. Thank you all “the perfect staff”.

Lisa Sharpe

Fabulous room well equipped , Fabulous bath, separated toilet. Big balcony. Enjoyed the spa. Amazing breakfast selection

Victor Gabriel Vanorio

Perfect hotel for families on the coast of the Mediterranean! Sincerely, when my dad recommended Calpe and Suitopia for a trip with my wife and 6-month son I was a little skeptical. But mate was I wrong, there couldn't have been a better place! The rooms are big and clean. Everything you need for a baby is available and in most cases for free. The pool, restaurant and bars were good, and the proximity to the beach great (bring your own chair and umbrella if you plan to stay at the beach). The staff was friendly enough although sometimes very slow. If you don't have kids STAY AWAY and check Sol y Mar instead.

Mel Nicholson

I love the location which is quite but close to both the beach and the night time entertainment. Our room was lovely and clean and was serviced daily and the whole hotel was spotless. The food was great which was buffet style but with something for everyone’s tastes ranging from paella to full English breakfast. The food was hot unlike other places I’ve stayed and there are always warmed plates available. All staff were fabulous, polite, courteous and provided well above 5 star service. I think the Rialto is a little gem and I will certainly return.

Ian Craigie

A good few days staying at the Rialto. Comfy rooms with great shower. Great breakfast for a 3 star hotel. Even provided an excellent cold breakfast on our early departure. Bar staff could be a bit more pleasant.

Malcolm Lee

Location : close to the centre and beach ,slight incline up road returning but nothing at all to worry about. View : we had a room at the back of the hotel and normally love to have a pool view ,but don't be disappointed as I think the rear scenery is much more interesting than at the front of the hotel .If you look to your right you have a fantastic view of la Cruz and the mountains . Cleanliness: Very clean and maids make beds and clean your room everyday .very good at their job . Food and drinks : Excellent food and restaurant ,most of the staff are really good in here .food is better than most of the multiple hotels we have visited here in benidorm .proper bacon and ice cream dispenser goes the extra mile . Staff: reception staff are superb ..felt most welcome at all times .maids and cleaners jobs are very hard, and to keep up their level of cleanliness is incredible .most of the restaurant staff are good ,especially one of the female staff . Overall: excellent hotel .you don't get the rowdy noisy behaviour seen at other hotels and doesn't seem to be any stag or hen parties .Hard to fault this lovely hotel and most credit to the staff .

Deborah Mc Cusker

I have no complaints at all about this Hotel, from checking in to checking out. Lisa in reception greeted us warmly, and was very helpful in anything we asked her. The food was excellent too. We definitely will return to same Hotel as we loved the location and everything so handy around it. We booked through Loveholidays, but I will compare next time to see if we get it cheaper booking direct! Thank you!

Steve Sharkey

The food was often just warm. Sometimes overcooked and on two occasions it was actually raw in the middle. Breakfast the eggs were like rubber I always asked for freshly cooked. The bacon on the self service part was often burnt. If you went to the show cooking section it was cold. On each occasion I did complain but to no avail. We stayed at the Calypso earlier this year. I think that would be our choice in future. Incidentally I stayed in the Rialto last year the food was much better then.

Liis Tamminen

Very beautiful hotel. We were staying for two nights in different rooms. The first room was super beautiful, big, view was to the Mountain( the room was super cold and the air conditioner didn't even heat the room.) Then for the next night we stayed little smaller room but the view was to the see. So that one was super warm the sun heated the room and felt super cozy during this time of the year. Maybe for summer time the rooms that is facing to the see can get little hot so that is someting i just wanted to mention. We also were little disapointed that the spa was closed since the spa is inside of the building it would have been nice it to be open. But the hotel area is super big and clean, beautiful. Has a big park that is open during the summer time. Its super cool for families and couples .

Thao

It's definitely not a 4-star hotel. Room is clean and nice. Room service was not available because the cafe was full even though before that they told me that the phone was worming. What sort of hotel doesn't offer room service? The iron was not available for use. This is the first time that I have experienced this. Staff were also racist to my friends, who were not served at the pool. But when a Spanish lady came, she was immediately served. These people have no idea what a 4-star hotel is. I'll never come here again.

Dore Alvarez

The hotel is very nice and it’s walking distance to Terra Mítica. Very friendly staff. Great view from the hotel. The breakfast buffet was ok. Pd: If you are couple and want to rest don’t come here as there are too many kids around

Carys Walters

We stayed here for 3 nights in April. The hotel itself is very grand as the name suggests. Rooms are clean and spacious. There was a large buffet breakfast with loads of options. We used the pool on the side of the hotel, there is another at the front. It was cold but you need it in the heat. There is a bar by the pool which also serves bar type meals. The hotel itself is quite a way from the town itself and there is not a lot else nearby. We did receive free tickets to Terra Mitca on the back of the hotel but unfortunately it was only open weekends. The hotel was very quiet when we stayed. The staff speak very little English, we were not worried by this as we are learning the language and the staff were great with helping us learn and we managed with what we knew. It was great practice. A lovely hotel, with great staff

Andreas Pfeil

we wanted to stay for one night but prolonged for one more. Great rooms, very clean, incl perfect bathroom. We had the cheapest room category but still all quite spacious. Were also treated nicely. Breakfast with big choice and mostly fresh products, also fresh fruits etc. Very attentive personnel, very helpful, treat children very nicely. Also during dinner. Terribly expensive if you pay in addition, second night we did as half pension so was better price wise. Also dinner with a huge buffet, big choice, also many different cheese etc. During the first night the bad experience was a fire alarm. Presumably due to drunk people whom we had heard returning an hour before or so. The hotel staff should probably not let have them in, as they must have been horribly drunk (also vomited on the corridors, what we saw in the morning, but staff cleaned it within five minutes). Maybe the hotel should have offered some discount for that treatment they did not prevent - but easily could have. In any case, we stay with five points as the overall experience was still very good.

Dennys D.

The place is a great value for money. Everything is well run and on time, clean and neat! The food was amazing and a lot of variety. Lots of activities and games for kids during the day. The room was clean and well taken care of. The only thing I will give 3 stars is the interior design. The room furniture, though is super clean and neat, it needs a revamp. The hotel interior design and room furniture looks out of date.

Lizzy Arnold

Me and my boyfriend had a lovely stay at the hotel. It had all we could ask for the rooms were spot on and the air con was very much needed! The staff were really friendly and helpful. The hotel was very clean and tidy and was maintained that way! The food selection was plentiful and good quality. Can’t really fault it, well recommend to stay there!

Daniel Roberts

Stayed here July/August with the Mrs and two boys (9 & 10). We arrived early hours of the morning to find they had plated us all up with some salad, meats, sandwiches and fruit; lovely touch which was very welcome and appreciated. Rooms were clean and adequately equipped. Cleaners were around daily with fresh towels, and were all very friendly. Food was fresh and on point every day. Great variety, even for my picky eaters. Bit disappointed that the inflatable slide was only up for one day, and the room desperately missed a washing line outside to dry off wet clothes. That said we would come again and highly recommend it to everyone. Thank you for making our holiday a happy one!

Neil Knox

Not a bad hotel.. But of a trek into town. A band system would improve the all inclusive experience. Was in a party of 3 but only allowed 2 drinks at a time.. Food was nothing special but was edible.. Found the bar staff to be excellent. Always friendly as were the maids who cleaned room daily. I've stayed in better in Benidorm but definitely stayed in much worse. Pool area was lovely although was roped off at 6pm which I thought was a bit early.. Overall it was a good value for money stay.

Emma

Staff were friendly. Arrived at midnight on the Monday and they opened the restaurant to let has something to eat, it was just salad stuff but was nice gesture. The card system was awful, you’d scan your card at meal times and then have to scan it again, after meals with your drink, think a wristband would work better. The food was awful, pale looking, undercooked, and lost of fish, not a fan of fish. The kids meals were the same as the snack bar, not very appetising either, the burgers undercooked. Drinks were nice. I would recommend staying elsewhere, if food is important! Would not be back to this hotel again!!

Shaun Meadows

Brilliant from arriving to leaving. All staff 10 out of 10. Friendly, polite and happy to help. Rooms clean and very spacious. Food hot and cold depending what you choose. Plenty of choice and plenty of it. Will miss the place, but hopefully be back one day. Thank you to everyone who made are stay an excellent experience *****

R W

The staff are so lovely, it's also really nice having sangria in the reception area so you can have a refreshing drink when entering the hotel. Rooms are really clean. Food is excellent. Drinks are plentiful, but don't bother with the cocktails..... Pre-made and not great, but all in all a totally amazing hotel.

Clive Richardson

Lovely adults only hotel close to the old town. Be careful of the glass screen separating the sleeping area from the washbasin especially at night when dark. Very clean and comfortable. Good buffet selection for lunch and dinner. The breakfast buffet was adequate but the bacon was disappointing. Fresh omelettes available. Entertainment so far has been very good.

Sherwizzle Sherwizzle

Absolutely fantastic. Great hotel. The staff are fantastic really helpful and will do anything for you. The Entertainment is unbelievable the chap that did Freddie Mercury was great and an enjoyable experience. The rooms are lovely with a great view of the pool. The food was of a high standard and the drinks were too. Nothing to complain about highly recommend this hotel a great location to the Old Town. And the New town is only a short distance away probably around 7 Euros in a taxi. Definitely a 10 out 10. Hopefully i will be booking for next year. Really enjoyed it and it's a fantastic place

Joanne Hawley

Just returned from a very hot 10 day half board stay. Location fantastic and adult only. Rooms spotless & cleaned daily. Food lovely something different every day. We went out every night so didn't see the entertainment, the only one criticism was the price of drinks they were far too expensive - a cocktail 8 euro! All staff were great, Pilar on reception is a credit to the hotel, she went out of her way to help us. This hotel is one of the best ones we've stayed in, would definitely recommend. 👌

Jonathan Laverick

Great hotel, immaculately clean. Fantastic location, just outside of the square, but not to far to the old town (5 min walk) and beach (just down a footpath and cross a couple of roads). Rooms were very clean, tidy and the air conditioning was cold. Bathrooms were hygienic and clean, hats off to the cleaning team. Staff really friendly and helpful. The food was beautiful, lots to choose from and some of the nicest cocktails I've ever had. Would definitely recommend this hotel, and I would definitely stay again.

David Taylor

The hotel is clean, well maintained and all of the staff are amazing, friendly and professional and nothing is too much trouble. The food was very good, always difficult to cook for large numbers not knowing what time they are eating but the food was varied and very nice. The Castilla was the only servigroup hotel who allow less than 5 night stays which is fantastic for those who want the shorter stay, please continue with this as we cant all spend 5 nights or more away and just won’t come if the policy changes to match the other hotels. I would and will stay in this hotel again and it will be my first choice when I return to Benidorm. Thank you to all at the hotel for an excellent good value for money stay.

Nicky Dobson

The food in the restaurant was excellent, but was sometimes cold, regardless of the time we arrived for our cooked meal. The service received from Raquel at the bar was fantastic and she remembered us from our last visit in June! All staff were friendly and helpful, with the reception staff fulfilling our room requests. All areas of the hotel were always clean and our room was comfortable and spacious. The evening entertainment would benefit some improvement as most of the singers sang the same songs and the line up did not change in the second week. The negative points raised, did not affect the enjoyment of this great hotel and we do love this hotel and will definitely be returning in the near future. Its a shame that it is not open during the winter, so we could come back sooner!

Leah Lewis

Everything was great. The reception staff were welcoming, friendly and very helpful throughout the stay, the room and hotel and grounds were always spotless. The only negative was that the air conditioning had been turned off and it got very warm a couple of the nights we were there.

Andy

Once again, our stay at the hotel was excellent. Although busy at times, the staff throughout the hotel were always polite and friendly. All parts of the hotel were spotlessly clean. When I asked for help, I think the members of staff in the restaurant quite enjoyed teaching me some very basic Spanish :-) We would have given full marks for the room if: 1) It had a more modern 'Smart' TV. 2) Tea and coffee making facilities were available (we've stayed before so knew to bring our travel kettle). Muchas gracias! A & G

Andrea Newman

Been to this hotel twice this year and cannot fault anything about it. Rooms are spacious & comfortable & housekeeping staff excellent. Fantastic balcony, with great views. Food is the best we've ever had in an all inclusive. Drinks & entertainment also good. All staff extremely friendly & helpful. Will definitely be back again

Nina Smalls

We have just had a weeks stay here. The food is great for English and pretty much everyone there was English. The staff are friendly. There is entertainment every night and the ladies hosting were great. The hotel is a bit far back so I would prefer to stay a bit closer to the font next time. Pool is lovely and there is a small pool at the side for little ones. The hotel is clean, I saw them mopping the main area every morning. I’m not sure how they cater when it’s peak season as the eating area was quite full at peak times. Full english every day if you want and good selection of food for breakfast. The rooms seem better the higher up you are.

Susan Barnes

We arrived at 1am and checked in. Was not happy with room, and disappointed that there was only a bottle of water. No tea/coffee etc. Went to reception next morning and they said it is not policy to leave tea etc in rooms but you can collect from the bar every day. We were then offered a much better room on the 18th floor. From then on everything was great. Wonderful staff who work so hard. The hotel is spotless. We loved the food great variety and well cooked. Staff in restaurant are amazing. Lovely pool plenty of beds. Bar side pool excellent for drinks and food. Entertainment every night. Would return

Keith Dalby

Nice hotel rooms clean, changed every day, food very good great selection, all inclusive so can enjoy all the drink and food you want good for kids with their games room,entertainment mediocre think the kids enjoyed it though. Location not so good as at the top of hill quite a climb back from the beach. Hired a double scooter that made getting about much better. £100 for 4 days plus £20 deposit returned at end of hire.

Martin Owen

Just got back from a one week stay. What can I say about the place. All the guests were very pleasant,the staff are excellent, from the first interaction with reception when booking in to all the maids/cleaners, entertainment staff and finally all the bar workers and restaurant staff. All the staff were willing to help anyway they could and done this with a smile on their faces.

Lesley Rhodes

Very pleased with the hotel. In a wellness room which is plenty big enough for 2 people. The bathroom is compact but certainly good enough for showering. Took about 20 minutes casually walking to the beach, which is beautiful. Plenty of choice for breakfast, lunch and dinner. All food has been good.

Jayne Husband

Arrived here on Thurs 9th November. Check in was quick and efficient. Room on 8th floor was spacious, fairly modern and clean. Towels changed and room cleaned daily. Breakfast was fresh and fairly good choice. We didn't eat any other meals in the hotel or use the pool as we spent our days out and about. Location was great not too far from the beach/strip/old town. Would definitely recommend and would stay here again.

Mark Wilson

We arrived on Sunday morning for 5 days for the festival and wasn't expecting to have our room ready but it was great, this hotel is in a great location for the old town / beach/ and the strip. Room on the 9th floor was spotless. We went bed breakfast and eavning meal that we could not fault, loads to chose from and as much as you wanted, staff form reception / waiters /waitresses and cleaners where very pleasant. All in all you can guarantee 💯 % we will stop there again.

Kevin

Popped into look around incase we wanted to book for next year. Lovely place. Nice staff. Would certainly consider this hotel for our next holiday.

Tasha Marie

I stayed here for my birthday end of July/beginning of August. A waiter named Jonathan really ruined the experience. I saw him mock other guests behind their back on a number of occasions. Someone should really teach him a lesson or two in respect! Food was okay, nothing to write home about, got pretty repetitive. Cleaners only seemed to make the bed and give fresh towels not once in our 2 week stay did they clean the floor. The pool closes at 7pm in the summer? Why? And clumps of hair were found on the side and on occasion floating around. Stayed for 2 weeks same entertainment for both weeks. Only decent one was Pablo bloom.

Lynn Griffiths

I had a very good experience at your hotel. The food especially was excellent. This is a suggestion not a criticism. The cups in the restaurant could be bigger or better still a choice of mugs or cups . The British do like a big mug of tea. Also to add tea and coffee at the evening meal, there was cheese and biscuits but no coffee. I would definitely stay a second time or one of you other hotels in the group/

Siobhan Chandler

Hotel was superb and staff brilliant. Our cleaner was a lovely little lady, so hard working. Also the ladies on front of house in the restaurant were so lovely too. We will definitely return next year, but will need to book through jet2 to secure flights, baggage and transfers within the costs. Well done all at Hotel orange, I would definitely recommend to friends x

Sue Shtewi

The Orange Hotel was amazing. We found everything so welcoming. The reception staff. The dining room staff and food. The rooms and everywhere were so clean. Will definitely stay here again. Roxanne at the pool bar and colleagues were so lovely. Thank you xx Sue and Patricia

Jean Stokes

Fabulous hotel was very pleased they gave us room we requested staff were very helpful. The only member of staff that was not very happy in what she was doing was dinning room breakfast time doing tables just as you go in middle aged with glasses hair tied back . Just was very miserable and snatch everything away from tables one man left his breakfast on table just to get coffee came back and she had took it away . Not good all . other staff were very good and hard working . Food was excellent top quality

Garry Ford

Room are small but I know its an old hotel and there's not much you can do about that.I thought overall the rooms where a little overpriced a little and noticed before I came could have gone in an apartment for a lot less money between our party.We did miss quite a few meals as well and didn't spend hardly any time in the Hotel.Location was good for us so overall we where happy. Pool Barman seemed a bit grumpy on our arrival.All the rest of the staff were excellent

Graeme Service

Excellent hotel. We have just returned from two weeks there. We are Scottish and there were very few Brits staying in the hotel (which can be a good thing). The other residents were mainly elderly Spanish, so the hotel was very peaceful at night (we're 50 & 51 which was great for us that there were no Stag or Hen parties staying here). We were made to feel extremely welcome and all of the staff were very friendly and helpful. The room was very comfortable and clean (no tea or coffee but that didn't bother us) and the buffet breakfast was very good with enough British choices. The downstairs bar is absolutely beautiful but the drinks were slightly pricey with smaller measures compared to nearby bars, which meant the bar was often quite quiet. All of the evening entertainment was in Spanish which was fair enough but still enjoyable. The pool areas were excellent and fairly quiet. The hotel is in an excellent location which is close to the beach and local bars and restaurants and is a short walk into the Old Town but is far enough away from The Strip so there is no hassle and we felt very safe. Highly recommended and we would happily return. Many Thanks! 💕💕💕

Alma Elcock

I had problems with the toilet as it would not stop running and these had to be fixed a couple of times. In the other Servigroup hotels the television has always had a good selection of British TV channels, but I could only get BBC2 and a childrens TV channel. The selection of food in the restaurant was not as large or varied as i have had in your other hotels, and often it was not very hot which I found very disappointing.

Isabelle Lyons

Fantastic hotel and good service. You could consider not sending your emails in Spanish if you are aiming for international guests. It's a little stressful eating in the restaurant when the staff wants to take your plate sometimes before your done eating. Otherwise all good and I would definitely stay at Diplomatic again.

Bob Wood

There is nothing I can suggest for your hotel - as it is already excellent in every way. The entertainment is in Spanish but the great majority of your guests are Spanish so we understand why. There was plenty of English entertainment in the immediate area so no problem. Your staff are all excellent but we want to make a special mention for the following:- Sophie on Reception - always greeted us with a smile and always had the time to help and advise. Miguel and Norma in the Dining Area were very helpful and personally looked after my Wife's dietary needs. We will definitely return.

Iryna Andrusiv

This place is nice and cozy. Not too much fun for kids, but they still enjoyed the pools. The food was great, nothing spectacular, but tasty. Breakfast was always the same, but for lunch and dinner they tried to serve different food. Room service is good, we had no issues.

Jac Jac

The hotel overall was clean, staff were very friendly especially in the restaurant. Wide range of food to chose from which was lovely. The bar was amazing with some very good entertainment. We were disappointed with the cleaner. She made the beds & put fresh towels but that was about it. The bathroom was never cleaned. I ended up doing it myself & the floor in the main room was not swept yet alone mopped. That was the only disappointing bit

Fred T

Great Hotel. Lovely Food, Friendly Staff, Spotlessly clean. Beautiful Pool. Lovely Rooms. Fantastic Situation. Right in the Heart of the Action. Would definitely go back.

Bjørn Sloth

Newly renovated. Nice, but small rooms with an aircon that is quiet and working. The shower is big. Plenty of different good food in the buffet and they are very friendly and helpful if you need special food:-) Price of beer is cheap:-)

Rob

Hotel in a good location for the lively Raco de L'oix area. Rooms were well appointed and didn't hear much noise considering the area. The buffet was ok, I could always find something that I wanted to eat.

Stuart Johnson

Lovely hotel, clean, fresh, and modern, the rooms are spacious, and the bathroom is great. It's lovely having a balcony looking over the pools and outside bar areas. Dining is bright and cool and the meals are excellent with a plentiful selection to suit most people. There are two indoor and one outside bar which are all great and have a variety of evening entertainment. The staff are efficient, friendly, and helpful and offer great service. Excellent location close enough to walk to the beach and most local attractions. There is plenty to do nearby. Definitely recommend this hotel and location 👌

becky louise

Seaview room was amazing for views but the railing didn't seem very sturdy. Breakfast was good but dinner could at least have a few more options for children. Shower in bathroom leaked quite a bit. Some of the staff were very friendly others not so much. Local information was very limited was given a map of area but only in Spanish.

Andrew Robertson

Having returned last week I've had time to calm down. This visit was my 4th stay the hotel, admittedly its the first since the pandemic. Let me start with the good points. Room was spotless. Pool area was cleaned every day, they worked hard first thing in morning to get every thing ready for the day. Now to the bad points, unfortunately for me I stayed for two weeks. The food wasn't as good as my last visit and repeated the second week. I found dirty cutlery and glasses. On one occasion i ordered a bottle wine which arrived just as i was finishing my dinner. And now to the bar, the staff are unfriendly and once as i timed it, i ordered a drink while sitting on the terrace the 3rd night there and didn't arrive so after 45 minutes i went to the Bali hotel and got served straight away. Also some entertainment as the first week. Having worked in hospitality for over 30 years the serve is truly awful. If any of the staff i employed wouldn't be working for very long. By my calculation the hotel lost over 300 euros in bar sales from me, due the very poor service. I smoke and wouldn't dream of smoking indoors. But when you can't smoke on the terrace while having a drink is truly ridiculous. I'm an adult, also there are too many signs saying don't do this don't do that. i'm on holiday, all i wanted to do was relax no chance of that happening at this hotel. Upshot i'll never stay at any of groups hotels ever again. One very disappointed guest.

Paul Chaplain

Hotel is at top of a hill, but in a relatively quiet area. Food was excellent for 3*+ hotel and service excellent. Drinks priced ok. Great views from higher up rooms.

Samantha Austin

Only slight fault is how much is charged for parking the car in your car parks. Especially this hotel is on a hill and any free parking is a long walk away. We only stayed 2 nights and weather was terrible so couldn't enjoy all facilities but we did have a great stay and good nights sleep.

Mark James

Wonderful stay in a clean quiet hotel. Great pool area and bar and superb breakfast

gary dixon

Fantastic hotel, 5 -7 min walk from the beach, we had a pool view, so had the sun on balcony most of the day The food was excellent, and there were plenty of choices, the rooms spotless shower was divine. Staff were extremely helpful, and nothing was too much trouble Nightlife approx 10 min walk, will definitely be going back to this hotel next year Forgot to say has a games and TV room ,wifi is free with no problems, and 2 computers which are also free in the library Safe in room costs for 7 days was 20 euros

Michael

Just back from 3 nights on a Spain based coach trip break ...hotel is thoroughly modern and clean and you can see the money invested is of a high standard..Great location and buffet food plentiful and wide ranging and acceptable. Show cooking available ..gallery bar food hot and keenly priced as there are so many other options right on the doorstep..nightclub show bar every evening with acts..another reviewer has said prices were a bit expensive...I didn't think that at all but you won't get a bucket of 5 beers for 10 euros..you can get that anywhere else if you want it ..staff pleasant ..modern games room etc...showers in room sensational..fab location ..always one or two little things bit I don't want to be churlish honestly...recommended

Pat Porter

Fantastic rooms, service, clean and comfortable rooms. Restaurant and food very good. Service second to non waiters and waitresses did everything they could to make the dining experience a good one, especially aurelia, and Stephania stood out like shining stars, attentive and warm and friendly we'll done it was much appreciated by us. Overall we would come back and stay again. Thank you all for making our holiday an enjoyable experience.

Beverley Haines

Lovely hotel. Most of the staff are really friendly and helpful. Rooms are a good size beds comfy. Pool area lovely and also the food. Drinks in the hotel entertainment room a bit pricey even with discount for guests but then it is open to the public too. Would definitely stay again.

Paul Biggs

The location is fantastic and the quality of the Hotel is excellent. The Cabaret bar is probably one of the best around. We've been coming here for a few years now and particularly since the Hotel was refurbished in 2018 we wouldn't go to any other.

Rhian Rees

What a fabulous hotel and spa! A wonderful atmosphere that is both relaxing and entertaining. It's also within easy walking distance to the main square for the bars etc. The bar staff are so friendly, the entertainment staff are hilarious and energetic (without being over the top), and the support staff across the whole hotel are amazing!! The pool and jacuzzi are the perfect temperature to cool down after the blazing sun and the snack bar on the terrace is a wonderful addition. The only thing I'd like to mention is the chairs. Across the entire hotel, every single chair has arms and/or solid sides. If, like me, you are a bit bigger on the bottom, it was quite hard to find a comfortable chair to sit in. Other than sided chairs, there are a great number of wheelchair accessible adaptions to this hotel. Spacious lifts, ramps to access all areas, and a seat lift for getting into and out of the pool. It was great to see! Aside from that very minor detail about the chairs, bloody marvellous hotel! 👏

Lorraine Pedrick

Hotel is in prime location. Unfortunately we had 2 leaks from the room/air-conditioning which wasn't ideal. On day of check out our all inclusive finished at 12 leaving us 9 hours of not being able to use their services. Have never experienced this with any hotels in the past, late check wasn't available for some reason though this was advertised. Entertainment was shocking, one evening we had a lady dancing with a laser pen trying to make some kind of smoke/laser art 😂. More a comedy act.. food was plentiful but tasteless and lots of left overs which made the next 2 days worth of meals.. Hotel was beautiful, clean and well maintained. Hats off to the cleaning team. Not sure it deserves 4*. Benidorm is definitely a must, would visit again. 3* at best! Don't be fooled the pool is tiny!! Looks big in photos but in actual fact it's 1 small pool which comfortably suits 10 people max!

Ted Garland

Really enjoyed a very nice hotel. Food excellent and staff really good. So helpful. Good location. One problem is the people smoking by the outside snackbar. Wherever we sat the smoke drifted across. Would recommend.

Lee Burgess

Nice hotel with a great view from our balcony. Rooms fairly large and with air con. TV’s need updating, if the weather is not suitable to sun bathe, your stuck in your room with a very small tv and hardly any English channels. Cleaning staff excellent, hotel appeared to be clean really can’t fault it. Food was poor if I’m honest. Large selection unfortunately not much that appealed to me, but what I did have I wasn’t particularly impressed with it. Menu seemed to be repeated fairly often also. Clearly this may not be the same for everybody I’m sure others enjoyed the food, just not to my taste. Plenty of sun loungers but don’t leave it too late to go down or you might struggle to find any space. Pool was disappointing, very shallow and absolutely freezing, plus it’s in the shade for a large part of the day. When it’s really hot I suppose the temperature helps to cool you down though. Bar staff quick to serve, however the drink available was not too good, a local beer that goes flat almost as soon as it’s been poured, cocktail menu wasn’t too bad but the cocktails themselves were not too good. Met some nice people there and the atmosphere was quite relaxing. Overall though I would go back to this hotel, I did have a good time there and it’s really only the food I can find any fault with.

B G

The hotel is great. Nice and modern. Great location. Rooms are big, spacious and clean. Has everything you need. Location is great, a 5 minute walk straight down the road and you’re at the beachfront. A couple minutes away from the strip. Select lounge is alright although I’d expect some better spirit options. You can get Pepsi and beer on the classic all inclusive, the only difference is that you get a Heineken tap which you can pour yourself in the lounge. It’s also quite good to be able to self serve in the lounge instead of waiting in the queue. Large pool with plenty of activities going on throughout the day. Very helpful staff and great entertainers. Only reason this is a 4 not a 5 is the buffet. It’s very very samey , after a week all inclusive it feels very repetitive. That being said, it’s easy and convenient. If I came back to Benidorm I’d probably give the sister site a visit which is also well located. Sandos do it right.

Brian J

This hotel is on the sea front so in a great location. We paid for the city view as we don't spend much time in our room. Rooms are modern and perfect size for what's needed. Each day rooms were cleaned by staff to a high standard. Breakfast was included with our package which was fine no issues, had all the usual food selections necessary for people from around the world. WiFi was included for free too (put passport number in and room number to activate it). Would recommend and stay here again.

steven Nash

The best hotel I have ever stayed in in Benidorm and among the best anywhere. Fabulous check in experience with lovely staff. The hotel and rooms are very clean and well appointed. Our room had its own plunge pool and fantastic terrace overlooking Levante beach. The room was immaculate and the free mini bar with beers, water and soft drinks was a pleasure. Breakfast was very comprehensive. Buffet with all the usual freshly prepared and well presented.

Yasir Khan

I wanted to express my heartfelt gratitude to Ms. Cristina for making our stay at Hotel Cimbel in Benidorm absolutely extraordinary. Her professionalism and kindness shone brightly throughout our experience. From the moment we booked our stay to arranging transportation for our journey back to the airport, she went above and beyond to ensure our comfort and satisfaction. The entire hotel staff was exceptional, and their warm and welcoming demeanor made us feel like cherished members of their extended family. We were fortunate to stay in a room with a breathtaking panoramic view of the sea. The vistas were nothing short of spectacular. The overall atmosphere of the hotel is simply enchanting, and its prime location right in front of the beach made our stay even more memorable. We had a wonderful time and eagerly look forward to returning someday. I want to convey our deepest gratitude to the entire hotel team for creating an unforgettable experience during our stay.

Alice Crothers

We stayed in a premium seaview room and that's exactly what we had a brilliant view of the sea. If I was nit picky, the room was a bit small. Hotel is lovely, clean and staff very pleasant. Would Def stay again and highly recommend.

Jane Cook

What a fabulous hotel!! We have stayed in Benidorm many times, but this was by far our favourite stay. of all. The room was perfect, had a fantastic sea view, and the bathroom was perfect, with a very powerful shower, and everything was placed well for drying your hair, and applying make up etc (very important to us ladies)! The bed was the most comfortable bed I’ve slept in. We stayed Bed & Breakfast, and it was fantastic, with a great selection of food. The staff were friendly and efficient, and nothing was too much trouble. I would not hesitate to recommend this friendly, clean hotel, that is also in a perfect location. If you don’t believe me, try it for yourself - you won’t regret it!!

John Smith

The staff were amazing friendly and drinks with a smile. The food was excellent kitchen staff were friendly and floor staff always had drinks for you . I will be back to this hotel as I enjoyed my staff . I will say this to the management from your cleaner till bar staff and your front off house till kitchen staff your workers are the back bone and your staff make your hotel don't forget that .

sean coalwood

1st time in benidorm.... wow wow wow the hotel definitely deserves 5* + food amazing .staff really work their butt's of to keep you welcome friendly. Gabriel the manager takes time to speak to all the customers makes them feel at home .she offered me a trial pudding to see what my comments was .the hotel is nice and clean .the entertainment is really good in the evenings. poolside has plenty sun loungers for most visitors. main strip is way busy for my comfort but if its your cup of tea this is the hotel I'd choose 💯 % I would highly recommend this hotel. riviera hotel thank you for your hospitality

Kath Hilderley

Asked for bath 8 months ago as husband having artificial leg. when books arrived 11am waited.and watched.4 people being booked.in after being told rooms not ready until 3pm. Hotel is lovely and clean and staff in front.rerrace.lovely gr8 people. Food cooked in snack bar BETTER and tastier than restaurant. Reception staff rude and admitted we needed a bath. But said none available. When we asked other people they had a bath and didn't want one. Maintenance. Rail in lifts were very wobbly. POOL RAIL VERY POOR dangerous to anyone . Needs a mystery guest to spend a few days here. And then rate it. I've stayed in 3 star hotels better.

Jesse Lam

Good food, but everything took long. Alex the waiter asked for a tip while paying. We did it, but it is very a-social to ask for it while he is checking his phone and stuff when we are waiting for the bill that he prints out. Rude guy. Good food and drinks.

N M

Fabulous stay.. friendly staff. Great food.breakfast lunch and dinner. Plenty of choice . nice environment.. good entertainment..only thing lacking for us was a little life around the pool.. although pool was fine needs a little bar or a trolley visit every so often with drinks available although u can phone from poolside 4 a drink.. not the same tho ... would defo go back here

Mike Glassup

Booked this hotel for two nights mini break.. Jacuzzi room all inclusive, great first day service with Cava and fruit. Was a little surprised to find the room only partially made up on second day, no clean cups and renewed coffee pods, or dirty dishes removed. It looked like the room needed a revamp to us. Only small things l know, but small things make the difference. The restaurant selection and service was excellent and location was brilliant.

Jhon Ramon

Amazing hotel and extremely well located in the nice side of Benidorm. The room with a sea view was lovely with its own jacuzzi! Food was amazing and very good quality drinks. Staff was extremely helpful, specially Nancy and Veronica at reception. Also, Aida, Jose and Daniel in the restaurant and bar. Lovely team, well done! I super recommend this hotel :)

Melissa

Recently just came back from staying at this hotel, and there's room for improvement for this hotel. Rooms - Firstly the rooms were lovely don't get me wrong it was clean, tidy and kept in good condition but your saying your a 4 star hotel but you provide rock-hard sofa beds... myself, partner and best mate had to share a bed for 6 days because the sofa bed was so uncomfortable it was a joke... if wanted sleep on a hard rock I'd asked. Kettle was dirty and looks like hasn't been replaced in quite a long time. Part from that room was lovely, air conned perfectly. Just sofa bed and kettle were disappointment for me. Spa - You pay 15 euros for 1 hour in the spa and the water is cold? I thought spa water was meant be hot and relaxing... Each time returned to spa, it got colder and colder. I liked spa because it was a get-away and relaxing just be massaged and relaxing but water wasn't exactly on warm side. Equipment needs updating the buttons don't work correctly, you have smack it so hard for it to start working. Every-time kept smacking it, did nothing for me. Sauna was lovely & hot but your turkish stream room was broken. Food (Help yourself) Food wasn't too bad part from lunch-time when, sandwiches were left in the hot air, and the bread become hard and horrible eat... I wouldn't recommend anyone eating lunch there, I'd go out for lunch unless you want hard bread where been left out too long and all food looks dry. Staff were lovely, and kind no problems with staff they all made you feel very welcome but there was young girl who worked at the bar on floor 0 where you can chill outside have few drinks next to food bar, selling drinks but when tried order, she did not understand a word of English kept getting orders wrong each time. Someone whose selling drinks to customers should be able to speak little English and have understanding she just seemed like, she didn't really want give us customer service. Toilets on -1 and 0 need fixing the locks are broken and you are unable to lock the door, there was one night where accidently walked in on a member staff who was on toilet and felt bloody awful for it. Please fix toilets! I wouldn't stay here again the bed was off-putting but the bedroom was nice, and view was nice and hotel was always clean and tidy.

Kevin Turner

The main thing that lets this hotel down is the place needs a refurbishment. Although spotlessly clean, with great staff , you can't hide the condition of the pool, rooms, furniture . The food in the restaurant could do with a rethink, also.

Hugo

If I understand correctly, there’s an outdoor restaurant on the top floor of the hotel. We live in the neighborhood and we can hear everything. We’re tired of hearing your customers yelling and singing loudly every night. It's unbearable!

P O London

This is a really beautiful high specification hotel, rooms are large and well equipped. Everything is extremely clean and the bathrooms are amazing. Lovely rooftop pool areas with views out to the sea. Conveniently located for the old town and right across from the dove park and the seafront. This hotel genuinely has the best hotel buffet food I have ever eaten, true quality fresh healthy food.

Mike Taylor

An amazing hotel! Really made my holiday extra special! The rooms were clean and tidy. The location was perfect. The staff were really welcoming and it was so helpful to have some of the staff speak perfect English! One of the staff, Angy, had even lived in the same part of London as me! 10/10 trip could not be better!

Sharon Dixon

Just book this hotel, and relax. There’s everything you need here, great location, friendly staff, good choice of food with great service in the restaurant. The rooms are tidied every day and have a fridge & safe. I couldn’t have been happier with my choice of hotel, and will definitely be looking to stay here again next year.

darren bentham

Absolutely loved everything about this hotel. Location, right next to the Old Town.. rooms, modern, clean and well equipped.. staff, couldn't have been nicer or more attentive.. food was too quality and plenty full. Would I go back or recommend? 100%

Kat D

Just came back from a 12 nights holiday in this hotel. Most likely one of the best 4 star hotels in Benidorm. Not too crazy big as a lot of them are in the area, so you still get personalized service. We had a wonderful stay, a family of 3 with a 6 years old who loved the hotel. The hotel has a great location, just by the beach and few blocks away from old town with plenty of restaurants, pubs, cafes and shops. For people that love taking selfies, this is a place for you. The pool area has an amazing view over the sea and the city. With a picky child we ended up having all our meals at the hotel, which have 2 restaurants, that offers lots of choices from their buffets during breakfast and dinner. The lunch restaurant by the pool area has great chicken or beef burgers. Really helpful and friendly staff in the restaurants. Can really recommend to stay in this hotel if you want to enjoy your holidays in Benidorm!

Gordon Sutherland

We thoroughly enjoyed our stay here. Didn't feel the need to visit the other hotels that we had access to. Rooms were very clean, we were in premium so had plenty space. Or family was in one of the smaller ones, it was snug for a family of 3 but sufficient. Food wasn't to our taste but fresh and well cooked so no complaints there. Evening entertainment was different every night and had a very polished professional feel to it. Staff were mostly friendly and attentive. Life guards at the poolside and slides were on the ball. Strict with the rules but friendly within that. We felt our 9yr old was safe at all times.

Jerome Brown

This place is absolutely brilliant for children. It's literally a children's adventure playground. There is so much activities and games for them to do, I can't complain or fault. It's definitely the perfect holiday resort if you have children. Our only disappointment was the food, the food wasn't that great with choice and variety. Alot of the meat was undercooked, well in some cases not cooked at all and food was always cold and in some cases even left overs from the night before. Which was a shame, however there is food trucks that sale burgers, chips and kebabs daily if that's your thing. Yet, I noticed that when you book to make reservations for dinner in one of the themed restaurants the food is much better, its fresher, hot and edible. Unlike, I found the Golden arrow buffet to be more messy and food not that great. The cabins, were clean and tidy, the maids did a great job at cleaning the rooms and always restocking the fridge with beer and soft drinks. The staff were incredibly, helpful and friendly especially the host Maria Ella she was so attentive to whatever you needed or was unsure about during your stay. Over all, this place was brilliant and had a great time and so did the children and that's all that matters.

james copley

Can not fault the place Great service. Very relaxed atmosphere. Entertainment is great. Food was spot on. Drinks readily available. All the staff excellent. Angela the Scottish host went above and beyond Also the main pool bar is great the staff all look like the love their jobs. Special mention to Adrian and Fatima. Would recommend this place for a fun and relaxing family holiday

Bogdan Roscan

This is an amazing place for kids, with good restaurants and an amazing Kids Club. I want to say thank you in special to Maria Elena and the others kids supervisors because they ofer to my kids the best fun ever. When we come first time to check in yo the resort we been meet only with smiles, and any problem was sorted on the spot. You will find all the time spaces next to the swimming pools. This place is special indeed.😁

Steph Crouch

We got home on Sunday and it was my children's first holiday abroad. Hotel was amazing so much to do. Great for kids. Staff in the bars where always so happy singing and dancing away they never stop. The only downfall for us was the food. Food was undercooked meat was raw. And food was very tasteless. My mam even found a peice of raw pork. And I has some undercooked chicken this does need to be looked at before someone ends up really poorly. As much as we enjoyed the holiday we wouldn't stay at the resort again as food is a big part of the holiday and we really struggled with that and having 2 small children who are not fussy being very fussy. Service was great apart from food and that's why I have marked it down if it was on food alone I would do 1 star.

JR

Stayed end of March for a hen weekend. Basic rooms, but was clean and tidy. Equipped kitchen but we didn't use on our stay. Had a heater to which was needed as was a chilly weekend. Beds were fine, rooms are on the smaller side but fine for a base camp. The €200 deposit is a little steep and we got less back as the € went down. Great location tho can not fault that close walking distance to everywhere. We stayed on the 6th floor. Lots of groups stayed here so had minimal noise but it's expected.

Mario Rossi

Small rooms, not very clean. No air conditioning, so good luck in the summer. They are near the beach though, just a 7-8 minutes walk and they have a nice though not very big pool. When you arrive you have to pay 200€ for insurance, no one told us anything about this and it bothered us a bit.

Dinu Deji

Location of the property is really convenient, not far from the beach and nearby restaurants, shops or bus stops. The superior floors offer very nice views over the city and the sea. Also, the office where key collection is done is close by and the process is easy going. Because of the quite bad weather conditions in the period of time we were there, the wind was bringing all kind of objects in the property's swimming pool. From all the surrounding properties, this was the only one where no cleaning was done, so the pool was not accessible. There were a lot of dirt and leaves in the water for several days we were there. The apartment we booked was for 5 persons, but it's quite small for this number of people. Also, the couch in the living room, could not be used for sleeping, as when it was extended, it was falling apart, the support foot being broken, so one person had to sleep on the floor. Very small cabin shower, as well, and the cleaning level can be a bit higher...

Victoria's Mind

All the necessities are there, it's close to the middle of town but not so close that you'll be bothered by any noises. A few things in the apartment are a little worn out, but everything works as it should. Nice semi big balcony. Nothing luxurious about this apartment but good for the price and it has everything we need.

Loren Bennett

We were there four days and there was no fresh towels, bedding or toilet paper, the lift was broke so we had to walk up 79 steps every day, and PLEASE NOTE, they don’t tell you when you check in but if you don’t empty your bin (says in small letters on back of check in forms) regardless if there’s one crisp packet in there they WILL charge you 200 euros for it. There’s also no one on reception from 6pm so If you get stuck in the lift or have any issues, god help you. The hotel room however wasn’t bad... I wouldn’t stay there again mind