All Inclusive Holidays

Διονύσης Ντυρμύσι

From the moment we arrived to the moment we left, the hotel and all the staff were first class. We were upgraded with a god discount which was fabulous! Because our tour agency never informed us that hotel has stunning rooms with pool and reception assist to us immediately. Rooms were clean, comfortable, luxurious and well stocked. Every meal was tasty and delicious and they have a good variety, and the service is definitely 5 star. Special mention to the bar service, the staff is lovely, humorous and serves you really fast! Common areas are standing and pool area is spacious with plenty of sun beds, our own pool had a special bar service directly to the sunbed that was amazing. We will be back 100% next year - it’s a special hotel!

isabella perisnaka

We loved this hotel and location a lot. Our first trip to Crete and my partner proposed on a private dinner on the beach so the hotel holds a special place in our hearts. It’s peaceful, the staff are wonderful, food and drinks are very good. Sunset views are amazing. The room was gorgeous. Big comfy loungers, spacious pool and great service from Reception until the bar staff. We would love to come back next year. We booked a pick up from airport to hotel via concierge for easiness and it was great and quicker than expected. Our room was ready early.

Andrei Petrovan

The couple days we spent here have been one of the best this year for us. Amazing hotel with everything you could ever imagine, you’re never going to be bored or hungry. The pizza and grill places right at the beach + the beautiful water and comfortable sunbeds have made our experience unforgettable. The restaurants are very good, especially the Steak one. We spent our days at the beach and pool and also in the sea enjoying the amazing water and waves. The staff are BEYOND nice to you, so friendly and always there to help you or answer any questions to make sure you’re happy. Our room was nice and very tidy, the fridge full with drinks and a bed we slept like babies after the beach and good meals every day. Every night there was great music and also great shows at the theater with professional dancers and acrobats.A 10/10 from us, when we visit Crete again we’re definitely coming here again, worth every penny. Book this if you want an unforgettable time :).

Dario S.

We stayed at a Mitsis hotel for the first time and our holiday was really beautiful. The hotel itself is really modern and stylish. The close beach is integrated in to the hotel area and really clean and nice. If you want to you can eat at something at any time of the day and the snacks and restaurants are really delicious. Our highlight are the people working there. Everyone is really nice and helpful. Especially the waitress in den lounge bar Anna Maria was there every night and really careful and funny. We can recommend the hotel and would stay there again.

Dmytro Palienko

We are vacationing here for the second year in a row. Perfect place for us. I believe the best hotel in Crete. We will definitely come back here next year. Among the undoubted advantages of the hotel: 1) a large sandy beach with a safe entrance to the sea - ideal for recreation with small children. You can always find free beds with umbrellas. 2) a large selection of comfortable rooms with a swimming pool is also an irreplaceable option for a family with children. 3) restaurants for every taste. 4) excellent entertainment program for both children and adults - interesting and varied every day. 5) friendly staff ready to help you in any situation. Special thanks to administrator Olga for her patience and professionalism, who managed to satisfy all our non-trivial wishes and requirements. We are not easy clients for sure, but you managed to do your best. Thank you Olga for your help and exceptional attitude!

mhepepe

We arrived at the hotel late at night and were initially disappointed with our room. However, the next morning, we went to the reception, and they quickly resolved the issue by providing us with a new and much better room. I have to give special recognition to Judith and Mary at reception, who were absolutely amazing. Their understanding and dedication to customer care were exceptional, and they truly deserve all the praise for making our stay enjoyable.

The Phillips Family

We had a last minute (literally) holiday and found this pretty cheap half board deal. We were very worried about the reviews and almost cancelled. This place is vast and we were pleasantly surprised with the service which was very good especially as a 3☆, the lakes are a magnet for mosquitoes but with sprays, air con on & doors closed, we hardly got bit. The main reason we came was for our 4 children 3, 12, 14 & 16 who all loved the pools, foam party and food. We booked the Mexican restaurant 2 nights and it was slightly different to the main restaurant. The beach was great and only a 10 minute walk. Sun & fun for 7 days. 45 min transfer on a public shuttle which was OK. Your holiday is what you make it and we enjoyed our stay. The staff have all been helpful and polite considering the amount of people here.

Paul Letham

I was very pleasantly surprised after doubting my my choice after looking at other reviews. Yes, it's basic and in need of a good spruce up. The location is perfect, and buses are cheap tap in tap out for journey. It's a big complex with lots going on at various locations. Many pools with bars. Slides are a bit dated . There is a Mexican and Italian restaurant which requires booking if all inclusive. No Frills excursions recommended for trips .

leweyg

After reading mixed reviews about this place. I was apprehensive about staying. Yes the rooms are basic and aged but were very clean. Plenty of facilities on site, including a shop. Access to all the pools was great and some have water slides for the kids. 10 min walk to the beach via the Main Street where there are many restaurants, cafes, shops etc.

J Dempsey

I read some pretty negative reviews of this hotel after booking it so was a bit worried before getting there, but I can honestly say I couldn’t find fault with anything really. Our room was in Sirena II which was a modern building and it was really clean. Our room was cleaned 3 times in the week we stayed. The 3rd time we were left short towels and a quick trip to reception and it was instantly sorted. There was some noise some nights, but given the number of people staying there, it could have been worse. It seemed to be as people were passing our door, we couldn’t hear noise from other rooms. The staff at the reception were all extremely helpful anytime I approached them. I read some bad reviews about the food but to be fair, it was no different from any other hotel buffet I have had - large quantities of food being produced and kept warm for huge numbers of people. There was 3 restaurants on site in total and the Italian and Mexican were quite nice. The locations is ideal for going to the beach and there over 10 pools on site to chose from. Plenty snack bars also and at least 2 shops, plus mini golf, pool tables and more activities. We enjoyed our stay there and for a last minute booking, it was good value and we were pleased with what we got.

Aoife Roche

Rooms were clean and also cleaned regularly which was nice. Balconies are great and most have a nice view. No a/c or fans in the room unless you pay extra at reception for a fan which in my opinion should be included in a place like this. The pool is beautiful with lots of loungers but you need to be early to get one. The pool bar is also conveniently to the outside until a certain hour so you dont need to dry off before going there. Very spacious hotel.

Grace Ward

Hotel rooms were clean. Cleaners come every two days who were really polite and helpful. The shop in the hotel was okay for price and the staff were all very understandable. This hotel is mainly for group holidays age ranged 18-25. Didn’t see one child whilst we were there but everyone at the hotel was very lovely. About a 5-10minutes walk to the Veronica’s strip

Curtis Pearson

If you enjoy not sleeping due to heat and humidity, this is the hotel for you! They have zero air conditioning in your bedroom so be sure to pay €30 to reception for a standing fan so you can blow the hot air around your room making no difference at all. Also, if you enjoy being made to feel like a 2nd class citizen by staff members whilst helping to pay their wages and support their economy, this is also the place for you! Enjoy looks of distain, whispered comments and being fed pig swil to eat and drink because you're English.

Leon Block

19 year old- Hotel was very well priced we only pair £400 for a week bed and brekky. The food isn’t great at all, we preferred to eat out as a full English was only €6, the rooms DO NOT HAVE AIRCON, you have to pay €30 to rent a fan for the week which just blows warm air around the room. The rooms get cleaned once a day, new towels bed made and new bins. The hotel is in a great location with a 5 minute walk taking u to the strip, McDonald’s and the beach.

Elsa Quigley

Absolutely terrible stay. Manager Jose tried to use security to kick us out after a night out when we were peacefully trying to get in to our rooms after providing room numbers and passport. We had to call the police just to feel safe. They made us feel very unsafe and were happy to leave young girls without somewhere to stay in the middle of the night despite paying the full cost to stay there.

Robyn Underwood

The reviews left by some people have left me shocked but clearly they have unrealistic expectations. This hotel is exactly what it is advertised as if not better. It is a 4 star hotel, with a good selection of all inclusive food and drink and very friendly staff. The place is very clean and well kept. The rooms are slightly outdated but they are cleaned every single day, air con is working and there’s plenty of space for 2 people in the standard rooms. The selection of drinks of all inclusive was surprisingly large with something for everyone (many spirits, liquers and branded soft drinks) and the food was pretty standard all inclusive, but breakfast was always very very good with a perfect all round selection of hot and cold food, fruit and cereal and bakery items. The poolside snacks are always good, especially if you have young kids that want a hotdog and chips before dinner time. The entertainment team are absolutely fantastic, especially tine! They were all so friendly and run many activities during the day for everyone to get involved in and have fun. They run something during the day and during the evening, they barely stop! The pool is lovely and clean, and you can get a bed very easily if you’re not sleeping in until midday! People complaining about the coldness need to get over themselves as it’s not a heated pool but I don’t know what they expect in a holiday hotel and you acclimatise very quickly! The only slight downside to the whole place is the fact that you can’t have lilos in the pool and the lifeguard is quite strict even with throwing balls but it’s not the end of the world. My one and only comment for improvement would be getting some parasols or shade cover for by all the sunbeds as none of the beds have any shade which my dad struggled with slightly. Overall this hotel is lovely and well worth staying, myself and my boyfriend were very impressed with the price we paid and the quality of the hotel, definitely worth it for young couples or relaxed families to have a cheap, fun and comfortable holiday!

Cooper King

We stayed at this Hotel for a full week and it is the best experience I've had so far. The All Inclusive deal was 100% worth it! The food was also very interesting with all different types of food and even drinks on Tap!!!!! The Hotels pool was well designed with mix of shallow and deep areas as well as some islands to help create an obstacle for kids to swim through or around. The lifeguards were also very amazing, they prioritise safety and fun at the same time. I even spent ages talking to one of them. By far the best but of it all was the Entertainment, the entertainment crew were absolutely amazing! Not only were they hilarious but they were also incredibly friendly to us even calling us their favorite family at the time. If I had any regrets then they would be not tuning in to the entertainment for every second it was there!!!! Thank you so much to you and your lovely staff, I hope to see you all again :)

kevin flower

This hotel is a health and safety nightmare!! We are currently staying in this disaster of a hotel. On arrival to our rooms they are not to the standard they appear in the pictures with damage to the tiles, walls and flooring all around the hotel. We normally would have looked past this however on our second day we decided to hire the upgraded sunbeds only for one of them to completely collapse on my father who is 65 years old and disabled. Please see pictures attached. The attitude of the staff was very much of the mind set of sorry it’s never happened before, and with an empty promise it would be fixed. No engineer has been to repair the bed, it has been reassembled for the next person to fall victim. It the fell down again an hour later! And and still no one has been along to repair it. The food is very limited and not to a very high standard and the ability to get simple things like food and snacks during the day is strictly limited to the pool bar with no drink stations available around the hotel meaning everyone has to join the line at the pool bar. Please also note the ac in the rooms is a fictional service and all three of our rooms are hot beyond belief. We are now two nights in to this vile hotel and will be looking into moving hotels before our holiday is completely wrecked. DO NOT BOOK THIS PLACE! Thank you for the generic reply you issue to every guest with an issue. I expect this hotel to be a safe environment for my family for which it is not. We shall be checking out early

michael donlon

This hotel surpassed my expectations we stayed in 220 it was a large room comfy beds and very big balcony all be it a little dated. Spotlessly clean throughout. There was a wide selection of food enough to suit everyone's tastes. We are leaving today but will return in a week to finish our holiday in lanzarote

Joshua Quinn

This hotel was definitely an experience. First off most of the staff were very lovely especially the ones doing the entertainment and the lifeguards, cleaners were nice and done very good jobs in the rooms. So for staff I would say it was superb, but when it comes to the pools and having something to do it gets very boring, only one pool which was fun but had unnecessary rocks in the middle of it and water slides that only small kids can go on, so for teen it can be very boring. Everything was in walking distance which was good because you will need it when it comes to getting food, food was horrible in the hotel but was nice outside it, don’t recommend all inclusive. Other than that it was a nice stay with good weather. Would be better for couples than for kids or teens.

Wallace Scott

Just got back from a week’s stay at the hotel. Like most we were worried with other reviews! I can say my fears were NOT warranted and we had a very pleasant stay. We had a lovely double bedroom with balcony, the room was clean (smelled of bleach on arrival) and cool with air conditioning. The rooms were cleaned daily and all staff were very helpful. The hotel has a very relaxed feel about it, yes it is a bit dated and the lifts run slowly but it’s a 3 star hotel! You get what you pay for and more! The food was a bit repetitive however every night we had multiple plates and always found something nice to eat. The queue for the bars can sometimes be a bit long but no more than 5 minutes, just be patient and wait. The beach is only a short walk from the hotel, loads of bars around too! Overall we would recommend to others, please don’t listen to the negatives, clearly these customers want 5* service wherever they go!

Louise Read

Honestly the worst hotel I’ve ever been to , from the moment we arrived at reception we felt like we was unwanted there. I requested a ground floor room was not accommodated which is fine , I requested a cot and never received one. The rooms are not clean or actually cleaned by the cleaner they just put toilet paper and towels out and half heartedly made the beds. Behind the curtains was black from dirt, the floors where dirty also. The food was absolutely vile to the point we only occasionally tried to go and get a yogurt or an ice cream from the restaurant. Food is completely in edible and any food that isn’t used up is just put out again or mixed into the next days food. Even the chips where bad. Ended up spending more money to eat out, would of rather stayed in a hostel than this excuse of a hotel. Unless your Spanish they don’t like you or want to help you in all honest truth. Very hostile environment. Waiting 10/15 mins every time to get a drink. Pictures of the hotel are massively exaggerated the kids pool is tiny and the indoor pool isn’t any better. Don’t waste your money , not even a particularly nice area. Also the 24hour shop outside he scams English people tried only giving me 50 cent change from 10 euro for a milkshake and washing up liquid.

Simon Goldberger

After seeing some of the reviews of this place we were a bit worried, but once we got here, the place has been incredible, The Staff are amazing, we were given a twin room and a pop up bed for our son. I told Diego that we needed a double bed, the next morning, the cleaning team had converted it to a double bed. The maid service was flawless. Every day they changed the sheets and made the beds. The food was interesting at times but we didn't go hungry at all, there was ALWAYS something to eat. The stars of the show though were the Animations team, Manuela, Sofia and Mario made the week just that bit extra entertaining with their endless enthusiasm and energy to be running the entertainment menu during the day. The pool, whilst smallish was actually enough for what we needed, thank you Magic Crystal Park for a great holiday.

Mandy Watson

So don't get why people give this place 5 stars. The staff are all amazing and can't fault any of them but that's where the positives end. The food is disgusting we only ate breakfast in hotel although paid for all inclusive can't go wrong with toast and coffee went down for dinner but none of it looked nice we did try it but couldn't eat any of it. My partner and son aren't fussy eaters and they couldn't stomach it. Then snacks was all the left over food from breakfast. Disgusting. The tiles in room had been painted and was all flaking away there was a cigarette burn on the toilet seat and shower curtain was mouldy. The bedroom walls are filthy and wouldn't use the drawers there really dirty. Balcony was covered in cigarette butts.we would return to benidorm but definitely not to this hotel, it's in desperate need of a makeover as its in a great location but I felt as if it caters more for the Spanish people.

Consett Academy

I would rate this hotel 4 stars. Some of the staff speak English, but others do not. I had to call the engineer to fix the TV, but they didn’t do anything about it. Additionally, one of the lights in the bathroom isn't working, and there are unfinished paint jobs and stains on the toilet. The air conditioning is fine, but the beds are squeaky, and the floor is dirty as well.

AHMED FATHY

I have stayed at this hotel with my wife for 3 nights, and i can say it is a great hotel for who those love privacy and don’t like the beach… the hotel doesn’t see the sea or the beach because it is not a beach front hotel, so all what can you see from your room is the landscape and the pools, if you want to go to the beach, the hotel provides a bus each 10 minutes but unfortunately the last trip is on 6 pm so you can’t go to the beach after 6 unless you have your own car… otherwise all the services was great and the staff very friendly and helpful It was a great experience for relaxing on a pall and landscape not a sea beach.

Igor Blazevski

I stayed at Royal Lagoon in Hurghada two years ago, and unfortunately, the experience was not as positive as I had hoped. Despite its potential, there were several issues that made my stay less enjoyable. Firstly, the cleanliness of the hotel was a major concern. Both the common areas and my room were not up to standard. The room, in particular, showed signs of neglect with visible dirt and dust. It was disappointing to see that basic cleanliness was not consistently maintained. Service was another significant issue. Many of the staff seemed more focused on expecting tips rather than providing genuine hospitality. This created an uncomfortable atmosphere and detracted from the overall experience. Good service should be a given, not something dependent on gratuities. While the hotel’s location was convenient and the beach access was a positive aspect, these benefits were overshadowed by the cleanliness and service issues. In summary, my stay at Royal Lagoon two years ago was underwhelming. The cleanliness problems and the service focus on tips left much to be desired. For travelers considering this hotel, it might be worth exploring other options in Hurghada to ensure a more satisfactory stay.

K E

I went there for vacation with the travel agency. The location was fine, not that far away from the beach (there were buses to the beach from the hotel). The pools, greenery around - beautiful. Food - good, but quite monotonous. Everyday you could try something else, so no complains here. The staff was friendly and helpful. We were located in the bungalows, so most likely this part of the resort has not been renovated. The rooms were dirty, some parts have not been cleaned for years. AC was loud. And the worst thing - cockroaches, big as your palm. They were everywhere. After dusk you could even see them crawling on the walls of the bungalows, hundreds of them. The only day/night they disappeared it was a time when a loud music was played at the resort -> TRAUMATIC experience. I am actually surprised, that the other reviews say nothing about the bugs. I also know where the Pharaoh's Revenge comes from - the glasses, plates are washed under running water only, no dish soap has been used. The waiters when grabbing the glasses ( plastic glasses!) they were putting their fingers inside it. It was horrible to watch. Lack of a minimum hygiene. No need to kiss the other tourists, you will exchange the saliva from unwashed glasses. No internet connection in the rooms. Poor connection only around lobby/reception desk.

M. M

Let's talk about the good part. The room was large and clean. The aqua was for both adults and kids; even though, it is considered kind of small and mediocre. The food was of good quality yet wasn't that varied. Probably changed 2 items off the menu but that's it. They have almost the same menu daily. The beach was clean and the water was amazing once you crossed the first bit that had pebbles on it. Now what I didn't like mainly was how they favoured the foreign guests over Egyptians. Most waiters were hovering over them seeing their needs. I had to help myself out usually and when I needed their assistance, it was late. I hated that their menu was almost set. Either for breakfast, dinner or lunch. The drinks weren't the best. I believe, they don't like to add much milk to their drinks and I have to regularly ask for extra. The animation was really not that good. They usually have a half an hour show and not daily. Felt like their activity was limited unlike other hotels I have been to. All in all,it was a good experience, yet I think I might try a different hotel next time.

ShannyQ25

PLEASE PLEASE PLEASE DO NOT STAY HERE!!!!!!! The worst holiday experience of my entire life. I don’t understand why we have to be parted from our luggage when we arrive. Our room on 3 flights of stairs- tiring to climb with all that luggage. Just to meet an empty mini bar. My family had food poisoning, poor hygiene with the food handling, same tasteless food served everyday. Rooms are dirty. Every time we turn on the taps, there is yellow water that comes out. Do not use this water to brush your teeth. Lizards and moths in the rooms. RACIST staff. This hotel is a plain racist. Majority of the staff are. If you are anything other than white or their own kind, prepare to be ignored, harassed by sales men who takes no for an answer. Especially that guy that walks around with the water down smoothies. No drinks being served to us meanwhile our white counterparts are being served. They don’t try and talk to us. Even to make the experience enjoyable. Smiling seems to be illegal, these people just seem to just work there for a cheque and nothing else. Doesn’t seem like no actual training was given- why are they even in the hospitality industry and they are not even hospitable?????? When we complained about the racism, they did nothing but try to be overly nice which became very over bearing. When they would serve us, they would throw the plates in the tables. This is not all inclusive because you have to pay for literally everything!!!!! When we would ask for drinks they would ignore us and hiss their teeth and fan us off and we would be waiting ages to just get a drink. Staff smoking on the job and always on their phones. Rooms are dirty. Mucky. The experience has been appalling to say the least. If I didn’t have my family around where we can bounce off each other, the holiday would be very unbearable. When we would request towels, we had to call 3/4 times and wait hours to get a towel. We were only limited to 2 bottles of water per room per day, and when we would request more water, they would take ages to arrive. Free Early check outs were given to their friends. As soon as they smelt 12pm they called us to kick us out of the room. We had to leave the hotel on a daily basis to get food. Chartering taxis which got very expensive and buying food everyday. This holiday has costed wayyyyyy more than it should have. We were hungry everyday because we didn’t want to keep getting the reoccurring food poisoning. Throwing up at both ends. PEOPLE PLEASE TAKE HEED AND LISTEN - SAVE YOUR MONEY AND DON’T COME HERE. We booked through love holiday and this was advertised as a 5 star hotel.. it’s all a lie 😭😭😭 Why are there music with lots of swear words and this should be a resort for families with young children. Sorry this review is all over the place but I am writing as I remember the incidents. Please do your self a favour and do not book here.

Klingus McTavern

Superb place, imagine a 6k cruise but on land with 6 pools and a bridge that takes you to the private beach on the med with clear waters with bars and food all free along the whole stretch of the beach. If your an alcoholic don’t come here. fully staffed, hardly any queuing and family orientated kids will love it. Very well designed interior, opulence poured into the main reception. Well worth the 3k budget. Rooms are OK, fully air conditioned but it does turn off during the night, as long as you keep the balcony door closed it will stay cool.

Teresa Stay

We stayed at this hotel last year and we were surprised by its size and facilities. The food was very good, we found a lot of variety, the staff was very polite except for one guy who was at the beach bar, but it is understandable because they have a lot of work. They speak little English but for me that is secondary. The entertainment was very good. I would definitely stay at this hotel again, although a gym upgrade would be quite good. In terms of quality and price, it is quite good in my opinion. My daughter really enjoyed the water park.

Dolapo K

Incredibly nice and charming place full of life on every corner. Lots of activities for all, and the kids find the pool snacks and sweets corner very interesting. The food is also nice and lots of variety for everyone. The only thing I did not like was the noise from the busy road and the bridge to the beach, but other than that, the place was awesome. Staff very nice and service great.

craig smith

The hotel is big with plenty of places to sit and keep you interested. It has 4 different locations main pool area with 4 pools, a pier with beach bar and chicken corner(yum yum), slide pool with 4 slides, kids play pool with slides & beach pool. Day entertainment darts, waterpolo & foam party (Thursdays). Night entertainment kids disco, main show (dancers), live band (pool bar) & disco/rave from 11 to 2am every night. Plenty of good food options 24/7 (won’t go hungry). The Hotel is clean and tidy which I compliment to the hard working staff. Great hotel that I would recommend to a friend.👍

Mehmet Abdullah

Very nice hotel nice staff. My family had a great time! I would recommend! We love pools, they’re so clean and big. You can enjoy till day. Also personals are very friendly. They are friendly and smiling. Also, entertainment team is great. We thank all of them.

Louis Hutchinson

Would definitely go back. The staff were great, the animation/entertainment team made our week such good fun. Loved having the music by the pool. Food was good as-well and the vibes at the bar were great. Good to have the shops/barber/tattoo place on site aswell. Would recommend to anyone wanting to have fun on their holiday.

Stell Kirk

Overall, it was a nice hotel. Food was quite bland in taste, for me, but my Turkish bf liked it. Entertainment was not as expected, but given the time of year, there were hardly any customers, so I totally understand on the hotels part. The location was a 10 minute walk away from the beautiful beaches and Entertainment on the strip was good. I highly recommend going to Sweet Corner for food and night entertainment. They do a great full English/Scottish breakfast too, with real pork. Sweet Corner also provide a free travel service to and from thos hotel as they are in partnership with them!

June O keeffe

It's a beautiful hotel and staff are very helpful and out did them selfs making everyone feel welcome and very child friendly, went all inclusive which was great for drinks, but food was very bland and nearly same dishes most days. Butter!! nowhere has butter make sure to bring some, there was no entertainment in the hotel and bar closed at 23.30. Overall was a nice place

Soph

I love coming here, every year for the past 10+ years I love the area as I don't like being to close to main centre but only 5 minutes of the bus to main centre. All the staff here are so nice and friendly.

Jonny

Busy hotel. The mattress was awful. Tv didn't work. No WiFi. No kettle to make a brew. My room joined onto the room next door and the door wouldn't lock to the joining room. We Could of been robbed or woke up with someone else in your bed. The staff wasn't bothered and did nothing to sort it out. The food were the same all week. Rubbish