Tunisia

Jolyne Montecarlo

I had a wonderful stay at Hotel Marabout in Sousse! The hotel has a great location near the beach and close to the city center, which made everything very convenient. The food was delicious with a good variety every day — fresh salads, grilled dishes, desserts, and traditional Tunisian cuisine. There was always something tasty to enjoy. The best part of the vacation was definitely the animation team. Huge thanks to the amazing animators Fifi, Sacha, Bilel, Snoopy, and the boss Adel. They created such a fun and friendly atmosphere every day. There were many activities like games, sports, dancing, and entertainment by the pool. Every evening we enjoyed fantastic shows with music and dancing that made our nights unforgettable. The staff were friendly and helpful, the rooms were comfortable, and the overall atmosphere was full of positive energy. I highly recommend this hotel for anyone looking for fun, relaxation, and great entertainment in Sousse!

Серж Ануфриков

I would like to express my sincere appreciation for Mr. Sedki Amara, who works at the restaurant of Marabout Hotel in Sousse, Tunisia. During our stay, he was by far the most friendly, helpful, and professional member of the restaurant staff. He always greeted guests with a warm smile, treated everyone with kindness and respect, and genuinely cared about making people feel welcome. What impressed us most was his attitude toward children. He was incredibly patient, caring, and attentive to our kids, which made a huge difference for our family and made our holiday even more enjoyable. Sedki's positive energy, kindness, and dedication to his work stand out every single day. Employees like him are a true asset to any hotel and create the kind of experience that guests remember long after their vacation ends. Thank you, Sedki, for your excellent service, your positivity, and your genuine care for people. The world needs more people like you. Best regards, Anufrikov family from Finland 🇫🇮❤️🇹🇳

Almahdi CHAKROUN

Dear all, I stayed at marabout hotel between 1st and 4th may 2026. The hotel is for couples only but two separate beds in the room, you have to give 40 dinar as deposit to have tv remote control. For the dinner, it is less than correct, the first night, there was almost worth eating with principal small turkey meat with bones you have to fight with to eat it. The other nights was 3/5 but nothing really special but what was also disappointing the restaurant staff passing most of time talking, there was a person yelling at people for not being organized while the organisation is the hotel responsability not the guests. If you are a foreign beautiful girl, you may have a lil better treatment with an extra staff asking for your phone number as I noticed… Very disappointing experience and not professional staff, specially in the restaurant, who need to learn how to be friendly and respectful with guests. FYI drinks are not included (not even water) with dinner.

aleh hancharuk

The hotel is old. The rooms are cleaned at 3 points. The dishes in the dining room are broken. (When I asked to bring me a fork and spoon, they simply wiped them with a napkin and gave them to me. Whoever will be relaxing there, take a look and observe. Everything is greasy and dirty everywhere.. With a dirty rag from the table and the floor😆😆😆. The hotel is a maximum of 3 stars. ///A weak hotel....Peace to everyone in the hotel!!

Houssam Djennat

The hotel it is too bad no ‏servers and bad Wi-Fi no activity same food everyday & no disco for dance just out side if it is wind and raining all of it in your face

Lee Barker

We spent a few days here and, unfortunately, it was a pretty disappointing experience overall. I’m generally not fussy and will eat most things, but I actually ended up being unwell towards the end of the stay. Hygiene standards appeared questionable — we saw food being handled without gloves on multiple occasions. The displayed food hygiene certificate was dated 2019, which didn’t inspire much confidence. The staff were mostly fine, but there was only one bar open, which meant long queues most of the time. Our room also had no hot water for a period, which was frustrating. The grounds and facilities felt tired and worn, and the fact that smoking is allowed inside the building makes the place feel quite dated. The gym and indoor pool are ruined and the whole place seems worn out. If you’re looking for a very cheap holiday and aren’t too concerned about standards, it might suit you. I’m fairly low-maintenance and not particularly hard to please, but even so, I found this hotel to be quite rough overall. I would say the entertainment for kids was good but you need to go in with low expectations. It’s definitely not a 4 star hotel. I would give it a 2 star at best. Wouldn’t recommend staying here.

Jon Bingham

We had a great week. Weather could have been better , not the hotel’s fault. Bedroom huge and spacious. The staff make it as they are all friendly. It’s an all inclusive hotel and the drinks selection is limited. The food on is good . There’s both indoor pool and outdoor pool. The evening entertainment is varied and good.

abu araba salah

Hotel with magnificent architecture, rooms overlooking the pool enjoy a sunset and those doing a sea enjoy the sunrise. all the staff is caring for each guest , lots of friendly proposals to make in the hotel, every day entertainment and evenings with different and friendly themes, the amazing animators are super friendly and dynamic in everything they offer!! I recommend this hotel

Naeem GA

I had a wonderful stay at this hotel. The staff were very friendly and helpful, the rooms were clean and comfortable, and the service was excellent. The location was perfect and everything was well organized. I really enjoyed my time here and I would definitely recommend this hotel to anyone looking for a pleasant and relaxing stay

Ruhul Hoque

First day here... shocking experience so far. Rooms are full of ants. Dirty rooms and toilets... mould everywhere. Telephone not working. Can hear cars drive past outside on the main road every minute. 3 beds... but 2 blankets. Pillows incredibly uncomfortable. Definitely not a 4 star hotel. I've stayed in better 3 star hotel. Food prepared on arrival was stone cold. No tv remote. Cant wait to discover what's in store tomorrow morning. Oh and... if you are Muslim and a female wearing hijab... do expect some rude stares from the older generation french guests staying at the hotel. The only thing id say was good was the animation team. They were great with kids and are the reason we managed to enjoy our stay. Part or this review was written whilst I was staying and part when I returned. The experience was the same throughout.

Sultan Naiim

The hotel does not seem interested in attracting and retaining guests; it only cares about making money and meeting its budget targets. This is unreasonable, and much of the responsibility lies with the hotel manager and his failure to perform his duties effectively.As for the restaurant, it is very poor and resembles a low-quality local eatery. The tables are extremely old and dirty. There are not enough staff members to provide proper service, and the tables are dirty and poorly maintained...

MAY MODESTY LTD Y khan

Amazing place and located nicely about 10mins by car to medina bazar and marina...and lots of small cafes around and also local spot. The staff are super friendly that you just want to go back. Amazing service and food was better than most restaurants, and freshly made daily. Love it and will be back. Thank you sonia, abdulmajid, ravel, siri and everyone. The place is big and has a beach 5 mins walk but there is a shuttle service that takes you daily to the beach as well, we used the spa and Fafou does an amazing massage. Indoor and outdoor swimming pools and the national sports teams stayed here too whilst we were there. Rooms are abit outdated but the people make up for it x

Djamel Bouseida

Thanks for your kindness for you professionalism for everything, my experience was super good the staff is very kind and also the girls in the reception we arrived at 10 AM they gave a room to my mum earlier because she was very tired. Also they did a surprise to my mum at dinner and they celebrated of her birthday and offered her a cake 🍰🎂. The restaurant was variated the food was delicious. We enjoyed in the swimming pool. Even the type of customers there was very good. When I saw the comments I was afraid because they were very critical but I changed my opinion completely so don't read the comments and live your one experience.

Lillie Jaimie

Was a terrible hotel was extremely dirty and not the place you want to be staying especially with children. The food was inedible having a bug cooked into a desert and having the same food most days along with feeling sick because of it. I would highly not recommend coming to this hotel.

Jaimee Dee

Staff - It took a while for our room to be ready on arrival which we wasn’t prepared for (but did discover later on that it said check in 14:00) Most staff are super friendly and helpful, especially the spa manager, the man who runs the shop, and the man who books excursions. The maids do an AMAZING job. Leo and Adam from the animations team were the best of the best. So engaging with the children and enthusiastic getting them involved. Also will sit and chat with the adults which was nice. Hotel- Again the maids do an amazing job it was so nice coming back to the clean room every time. They are also so friendly and will smile and say hello. I had two massages in the spa and would fully recommend. They were heavenly and very reasonably priced. The hotel does look slightly run down compared to the photos, some plants on the balconies wouldn’t have gone a miss, little things like that could easily make a huge difference to the look of the hotel. The pool area was well maintained and a very good size. Food: the hotel food had a great variety but it was always busy and expect a lot of queuing. But for all inclusive what can you expect? It served its purpose. I wasn’t overly impressed with the food but I don’t really like their local food anyway so that’s likely why. But I found something to eat every day. Oh, take an extension lead, there was only 1 plug socket in our entire room! Location - Beach: It is a very short walk to the beach, and the hotel has its own section of the beach with chairs/ loungers/ bean bags and umbrellas. Soft drinks if served in cups are included in the all inclusive. The staff here are lovely and attentive. There is a hut at the beach which runs paragliding, banana boats, inflatable sofas and jet skis. The prices are very reasonable and they will take photos out at sea to purchase as an optional extra. The staff here are super friendly (Maz I think his name is) I got a good vibe from him he seemed like a good safe guy. Overall I loved the small part of Tunisia I saw, but mainly because of the people. The streets are full of rubbish, they smell and we saw malnourished cats, kittens and horses. (But obviously this isn’t limited to Tuinisia!) As a female I didn’t feel safe walking the local streets by myself incase I was harassed for money. Outings - we went to the local market which was a 20 minute cab ride away, highly recommend as we got some great bargains but you have to haggle down down and down or they will ask for way too much money for things. We did the pirate ship excursion which was great fun and worth the money and such an experience to jump into the med for a dip. We went to eat at the condor restaurant opposite the hotel and it was really delicious and such a reasonable price.

Concerned Resident

I have been to Torquay 3 times, twice I've stayed here and the 3rd time was a different hotel (coach company choices) and The Riviera is miles above the other one. Terry the manager is so friendly and helpful as are the receptionists. The entertainment is miles above every other I've seen, the bingo is not only fantastic but the staff members who do it and the quiz are so entertaining, Terry's jokes and grumbles make it even better. The food is always beautiful, yes I've had rooms that were on top floors that I've had to climb, but that was my own choice when I upgraded. I would definitely prefer to stay in this hotel than the other one. I even came to this one on the Saturday night as it was better value, entertainment and atmosphere.

Dave Childs

We visited friends who were staying at the hotel and paid to join them for the evening meal (£15 per person). The restaurant was extremely busy and operated on a self-service basis, but the food was very good. I chose the roast pork, with soup to start and chocolate pudding for dessert, and thoroughly enjoyed all of it. After dinner, we played bingo and listened to the evening entertainment, both of which were excellent, although unfortunately we didn’t win anything! All of the staff we encountered were friendly, welcoming, and helpful throughout our visit. The only point to note is that the hotel is set across different levels, with the bar area located up a flight of stairs. There are stair lifts available, which is helpful, but they can be a little awkward to use. Anyone with mobility issues may find the stairs and slopes around the hotel challenging. Overall, we had a very enjoyable evening and would recommend the hotel, particularly for its good food, friendly staff, and entertainment

diane webb

Had a 3 night stay here in May. The weather really was fabulous. I was offered the £5 per night room upgrade which i took which was a great choice. Food is all buffet style which suits me the best. Great Sports Bar with outside area and outdoor screens. The Showbar is lovely with quizzes, bingo and acts. Hard working and pleasant staff including the lovely Terry the duty manager. Large hotel with alot of steps and corridors.

Glo Curtis

Room OK. Good bathroom. Tried to charge extra for an upgraded room. Steep steps in hotel and lift unreliable. Buffet was a bun fight. Food not very hot. No labels for those with dietary needs and staff unhelpful. No bar during the day, expected to use sports bar next door which was noisy and unsuitable. Lots of drunks sat outside. Located close to sea but a long way from the town. Walk back up a steep hill. Evening entertainment excellent.

Harpreet

We booked this place on 24th of may Soon we reached, there was big queue of a Tour coaches , Manager Terry made me wait half an hour to check in he could let us in it was only one minute job for him but he didn't. same time he ask everyone to upgrade them room to AC rooms when I asked he say he can't do it 0 rating for Terry his behaviour was totally different with us than other Room was boiling hot just one tiny fan in big family room I ask if we can get at least another fan but he say said he can't do it Room. Was OK and clean Breakfast was fine But never come back to You guys Thanks 😊

Kim Wattam

Beautiful hotel, definitely deserves the 5 stars, we have just got back the hotel was lovely, the staff on reception, cleaners and restaurant staff were amazing we got an upgrade to a suite which was absolutely beautiful, it was in need of a couple of upgrades but worth exactly what we paid for it. The only down side was the night time bar staff they walked around looking busy but hardly serving any one unless you tipped them, the day bar staff were fantastic. The restaurant the food was great the sushi was beautiful made by the man who served it, the waiter was so kind we didn't catch his name but he looked after us well. The indoor pool is where we spent most time with the kids and it was so quiet. Beautiful hotel and kind staff would definitely return

June Ford

Just back from a wonderful delightful stay at El Mouradi. Everything was amazing. Fantastic venue... Staff so kind and helpful. I would suggest playing chilled music around the pool at a lower volume so people can relax.. The music went off at around 5pm anyway.. The beach is just amazing.. Otherwise thank you so much and we are 100% coming back..

Shah Naeeb

I stayed at this hotel during my visit to Tunisia and had a very good experience. The food was excellent with a great selection available every day. The reception staff were kind, friendly, and very helpful. Easy access to the beach and facilities made the stay even better. Thank youor a wonderful holiday!

Charlie Warren

The bar staff and waiters were outstanding throughout our stay — always attentive, polite, and genuinely friendly. Service was incredibly quick, and no request ever felt like too much trouble. They were also great fun, always smiling, joking with guests, and creating such a warm and welcoming atmosphere. A huge thank you to the whole team especially bartenders khalifa and kamel and waiters mehdi and amime

Hayden Payne

After id already booked the hotel. I decided to check the reviews and was very concerned about how many bad reviews were there. And was sure id just wasted my money That being said this resort has offered me one of the greatest holidays ive ever had thr pleasure of being on. Please do not listen to any bitter reviews put on here. This is the best hotel ive ever been too While I agree the rooms aren't some amazing deluxe room. They are perfectly fine and the resort itself will have you wanted to be out and about from the moment you wake up anyway Great resort great vibes great country

lauren jenkyns

Been back home for a week after being here and it’s fair to say I have the holiday blues. Animation team were fantastic, super friendly, very funny and got everyone involved. From day tine activities to night time entertainment. Bar staff were lovely and attentive. Drinks weren’t the best but the personalised cocktails were stunning. However there is a beach hut on the resort which is a hidden gem and the drinks were fantastic Food was nice, as a fussy eater I had no compliments and again staff were so friendly and kind. The beach hut restaurant was stunning, lovely 3 course meal with beautiful views. What more can you ask for! Rooms were standard, little outdated but clean, big and I found the bed comfortable also. The pool is big, clean and the whole layout of the hotel itself is absolutely stunning. Such a lovely hotel. The hotel takes you right onto the beach, which was beautiful. The excursion staff are lovely and helped us plan a few trips. we did dolphin boat trip and horse riding which were beautiful! The only down fall is you’re only allowed one card key per room. Which personally I hated and to me can be seen as a safety issue. I do think 2 cards for a room is definitely needed as the one key card did cause abit of an inconvenience at times. I’m already looking at my next trip for next year Thank yous again.

Kamila

Small tip for managment before i say something. To improve your hotel i would recommend to have beach bar open at evenings longer, many people would enjoy to have a drink and spend time by the sea watching sunsets! Also pool party would be amazing, would come more younger people to this place! If that will become available we will definitely come back as we fell in love with this place a lot. I had a lovely stay at Royal Thalassa Monastir. The hotel is in a great location right by the beach, with beautiful views and a relaxing atmosphere. The pools were clean and well maintained, and the rooms were comfortable and spacious. The staff were friendly, welcoming and always willing to help. There was a good variety of food available throughout the day. Hotels managers were nice once we met them, staff at the pool bar was amazing, made our stay amazing!! ATID IS THE BEST! He is the best bartender Ive met!! Give him a rise! He is such a lovely person with great personality! There was few things at first that we didn’t like about hotels service but once managers been told they done everything to make us pleased. They went so beyond to make our holiday one to remember! Very good and friendly people! If you are looking for relaxing holiday then go for it! Entertainment team was very friendly, the boys are amazing made our time remarkable! Loved aqua gym and our dances at evenings! Thank you so much for everything ❤️

kenneth dickson

Me and my son at 15 are just back if you want a relaxing.training . pampering holiday this is for you. The staff are amazing the spa is excellent thehotel is great to chill after a long run. Food is great. I read reviews and to be fair people just like to moan. The guys were painting outside of building when i was there for new season looked great coz the weather can hit the hotel when off peak season but they have addressed the concerns another review gave. From my point iv travelled all over the world and this place is fantastic for a chilled holiday to train well.eat well.sleep well gym was great. Rooms very clean. Hotel very clean ill defo be back

starmavrick

This is about expectations. This is a Tunisian 5 star so an English 3. Yes its dated but the hotels about 20 years old BUT its clean We paid less than £500 PP for an all inclusive 10 nights stay. Staff are amazing Food is good quality with lots of choice. Drinks is the standard range. Rooms are clean and beds are comfy. All in all if your after a cheap and cheerful get away....well.worth it .

Aqila Hussain

DO NOT RECOMMEND!! We stayed at Royal Thalassa Monastir with our five-month-old baby, and it was a terrible experience. Despite the advertised five-star rating, service was poor, and they didn’t take us seriously. Check-in took hours with no help, the AC never worked despite daily requests, and our baby suffered a heat rash. The bathroom flooded, I was injured, and staff were rude, even laughing amongst themselves. Bedding was not changed, the baby cot was ripped, and even belongings were taken. We saw many others complaining too. Do not recommend this hotel to anyone, especially families.

Tina Dowson-Flynn

Lovely hotel with plenty to do both day and night. Joined in with Archery and visited sister hotel for competition and was overwhelmed with the hospitality we received there too. Khalil was a wonderful Archery teacher and an asset to the animation team. During the day the animation team are very friendly and happy to help with anything you need. They are very good at getting people to join in and make everything fun ! Bobo fantastic DJ and played the right sort of music all day and was fantastic on a night during evening entainment. Bar staff are brilliant and treat you with the upmost respect. If you are nice and respectful to them they are the same back. Same with waiters in the restaurant. All in all loved our time here and intend to come back in September!!

Józef Bobrowski

I had a truly wonderful stay at this hotel and I am very happy with the overall experience. From the moment I arrived, everything was well organized and welcoming. The food was excellent, fresh, tasty, and with plenty of choice every day. The entertainment team did a fantastic job creating a fun and enjoyable atmosphere for everyone. The staff were always polite, attentive, and ready to help with a smile. This was a fantastic holiday experience, and I would definitely recommend this hotel to others.

Ashleigh Chapman

This is our first time in Tunisia and it has been outstanding. The rooms are very clean, the food has been delicious and varied. The staff are all friendly and helpful, especially the animation team Hanin, Bobo and Kahil. The beach is quiet and clean and within walking distance from the hotel.

Richard Holland

Awesome hotel. Customer service can't be beaten. Beer is good. There is a good variety of food and drinks. Entertainment team are fab especially Easy who takes the time with you to get to know you personally. Will definitely return

Gurdev Singh Bal

Awesome customer service with all the staff so friendly. Rooms very clean, the staff who cleaned the rooms were so very helpful providing any extras as required. The food range was great and bar staff so helpful and again the range on offer was brilliant. A special thanks to the Entertainment team of Bobo, Samina and Easy, with loads to do during the day and evening entertainment. Also, a big thank you to Hedi in the Reception team and the restaurant Manager Maitre, who both looked after us so well. I highly recommend this place, I will be 100% booking to stay here for my next holiday to Tunisia, thanks again everyone for making our holiday so very special, Bal Family, UK.

Rhianna Alleyne

Honestly i had a great time. It was my first ever holiday and i thought the hotel itself was beautiful, it’s a little old looking but it’s genuinely nice. The staff were so lovely and welcoming and helpful. The activities were fun and i even sang karaoke. The pool was incredible. I enjoyed some of the food it wasn’t the best but i enjoyed it. The shop in the hotel was good had a lot of things we would need. It also had good service for sim cards. I dont get the hate on this hotel i thought it was lovely. Only bad thing ive got to say is the location isn’t the best, there’s not much to do outside the hotel because it’s in the middle of no where. I recommend going to savanna!! the club is so fun

Blazej Andrew

Room was disgusting, with view on the crowded courtyard, no landscapes no privacy. Renovation has been done probably on last century, with visible unprofessional repairs. After calling it out to the staff, they put us on the waiting list, and started to ignore us till the end of the stay, of course wit no result in any room change. Lack of sunbeds, at 6 already taken by guests, pool was okay, but the sea, which direct access encouraged us to book this place, was dirty, and beach was ridiculously narrow. Lines to the food took at least 10-15mins before you could take the meal, really nosiy and slovenly behaviour of the algeriang families at the tables was taking away our appetite anyway. Drinks havent made me feeling anything even if consumed right under the sun.

Jordan Deathridge

In need of renovation throughout. Cheap and cheerful, the pool, bar, beach and waterpark are decent. The cleaning standards and health and safety are poor Food, repetitive and not catered to British/European palate. Staff some good, some pushy, restaurant staff might as well not exist if you don't tip. Honestly wouldn't visit again, but did enjoy elements.

Tracy Eccles

Here my honest review of this place I would 100% definitely not recommend it. We were moved rooms the day after we arrived as our sons room should have been garden view but looked out a brick wall supposedly the new section of the hotel, the rooms were dated just an over bath shower which wasn’t the safest no anti slip on the bath, hairdryer looked 100 years old and smelt bad, tv brackets on the wall but no tv when asked we were told they would get us one a few days later as the entertainment wasn’t the best so back at our rooms by 10.30pm then told non of the rooms have them yet the first one we were in did. My son had to pay £40 for a mini fridge to be put in his room which was needed to store his insulin in as he’s diabetic. The reception staff were not nice, the hotel manager wasn’t nice, the pool area was hardly cleaned the whole 2 weeks we were there. The food was really bad so much so that our son got food poisoning towards the end of the first week so spent nearly the whole of the second week being sick, couldn’t eat and could barely even leave his room for about 4 days when I asked at reception was told no doctor at the hotel and that was it no help what so ever one the men selling jewellery told us where to go for a pharmacy. He spent two weeks and a day in hospital really poorly the day after we got home. The only thing we liked about the place was although not the cleanest the pool area was nice we made the most of that, the entertainment team were really nice especially ayeeeeed he made our holiday and the banter between him and our daughter was really nice, our waiter I didn’t get his name he seemed one of the main waiters was really nice reserved our table every day and made our anniversary really special having the chef make us an amazing cake, every day our son didn’t make it for food he asked how he was and apologised he was amazing. The two men selling jewellery were really nice and friendly and the one who made our day every single day was the cocktail bar man on every day time..::why not! We will always remember him for that every time we went for a drink 😊 all in all we made the best of it but it was the worst holiday we have had in 27 years of going abroad some of the other guests were awful especially the ones who filled their tables full of food every day, left most of it and made a hell if a mess. I’m not one to pay attention to reviews but I wish i had for this one

Jennifer Clair Robson

No frills and lots of sun. Beer and wine is fine. Something stronger is debatable. Mixers are cordial not fresh. Seeing the coastline so eroded is upsetting. Grab a taxi and see the nearby towns is fun. Oh, and the food offered is wonderful for a buffet. The variety is amazing and the Tunisian specialities are spectacular. Well done Chef Houda!!

Ruth Mcgrady

The hotel is dated and needs total revamp. Food is basic for all inclusive. Breakfast is best meal of the day. The staff are amazing and make the holiday they are friendly their service is exemplary from the reception, security, cleaners,bar staff and kitchen. These hardworking people deserve an absolute medal. Will be back to Tunisia again.

Souheila Arp

As a loyal guest of El Mouradi Hammamet for years, before and after COVID, I can say it offers a warm welcome, clean and elegant rooms, and a very comfortable stay. I always enjoy the varied and high-quality food, especially fresh seafood and grilled fish, along with Tunisian and international dishes. Its great seaside location, calm atmosphere, and friendly service make me return every time. I highly recommend it for a relaxing stay. Souheila Arous Professional Painter International coordinator

Mohamed Kaltoum

Great hotel considering the price. The reception team was welcoming and kind, and they gave me a sea-view room with a warm smile. The room was comfortable with a nice balcony, and almost all staff members were pleasant and helpful. The only disappointing part was the restaurant management—not the waiters. The waiters were hardworking and provided excellent service. However, the restaurant managers appeared unprofessional and rude. On several occasions, including once when I asked for water, they responded in a dismissive manner while standing and chatting among themselves and I was treated as if it wasn’t their responsibility. They also seemed disrespectful toward their own staff. Leadership should be about setting an example and prioritizing guests, which unfortunately was lacking. the restaurant management needs serious improvement.

Jonny & LeeLee Reeve

Firstly holiday gems company we booked this through stated 5 star, thats a Lie,no its not... The official website for this hotel is a 4 star but after visiting i would definitely put it at a 3 star in European standards. BUT i cannot fault the staff, especially in the restaurant, they are very attentive and pleasant so were the reception staff and bar staff. I am a diabetic and coke zero was served with meals BUT pool bar said they don't have any nor water at pool bar just alcohol coffee or sugar juices so if you are diabetic you can only get sugar free in restaurant and certain bars inside. Onmy snacks where ice cream or crepes and sandwiches were the same each afternoon spicy chopped chicken salad. Also those with children, There is NO chips/french fries served for children at any meal times and I have a child with special needs who only eats these but when I spoke to reception the staff were very helpful and they spoke to chef and said they would serve her a plate of chips for lunch and dinner which was a relief for us. So dont be shy to ask if this is all your kids will eat they did accomodate us. Food was ok but no butter just margarine, was a shame for a 4 star hotel. No ala cart option dining as stated on The hotel website for one night of your choice each week you stay, it states 4 restaurants... no there was only one. I think they should put a disclaimer on there website if there are seasonal changes with restaurants, as its false advertising. From the front of the hotel it is very grand and palasial but behind the scenes its outdated and very very tired in all areas. Wifi unless you are in the reception area is non existent even by pool you only get it if you are nearer to reception, other side of hotel you can't get any. In room I cant get any WiFi right now its connection failed. On some of website pictures they show these different restaurants but we haven't been to them, as they are closed down. And both indoor pools were shut for repair renovation and when we had a rainy day it was a shame as we would of liked to swim indoors but again false advertising. Disclaimer on website should say if pools are closed temporarily for renovation or seasonal. We pay to stay in hotels with amenities seen on the websites and expect them to be available we would not have stayed here if we had of known the truth with restaurant options and pools being closed also disrepear of the rooms. Its all false and unfair for consumers. Room seemed clean on the surface but don't look under the bed, also found a pin in carpet could of been painful if stepped on, cleaners came on days we requested room to be clean and made the bed ect, but so many shabby and damaged areas, enamel in bath was coming off and crack in toilet seat nipped our skin we have spoken to staff to get replaced and a man did come and replace, also our bath plug went missing one day after cleaners had been in but again we told reception and one was brought up to room. Cracks in tiles walls heavily damaged in areas. Very poor patch up repairs in bathrooms made it look like a 2 star hotel. This isnt what is expected from a 4 star hotel. I understand hotel owners are coming out of a very hard time with covid and no tourists have been coming so have had no investment to renovate anywhere but at least lower the star rating so people can not be duped into thinking the quality they are getting is higher standards than that you now have to offer Sadly the shabby areas behind the grand frontage let the whole hotel down. But again I will say all staff were very hard working and animation team work very hard for the hotel. But please dont expect European 4/5 star standards.

Milan Borovac

The bedrooms are in poor condition, the mattresses are worn out. It is not dirty, but due to its age and stains, the ethison on the floor looks dirty, as do the sheets on the bed. The cabinet is broken and in poor condition. The bathroom is in fair condition. Upon arrival, the staff took more money from some guests than they should for the residence tax, after a complaint they returned it, but it should not have come to that. As for kindness, there can be no objection.

bielins

​I don't understand where such negative reviews are coming from. I have stayed at various hotels, and you definitely cannot say that this one is the worst. The staff really cares about the guests and does their best. ​The main problem, unfortunately, is some of the tourists, probably from Algeria, who behave with a complete lack of manners. This also applies to the women, who completely ignore the queues. They pile up several plates of food at once, as if someone is about to take it away from them, which creates huge bottlenecks in the restaurant. On top of that, they leave a dreadful mess on the tables—food is scattered everywhere, and full plates are just left lying around. It looks as if they are doing it out of spite toward the staff, showing total contempt for the waiters and the entire team. Because of this behavior, tons of food are wasted every day. ​Another issue is the paid mattress service for the sunbeds, as well as the behavior of the "big boss" in charge of the mattresses on the beach, who treats his employees like slaves. This is absolutely unacceptable for a hotel of this class and seriously lowers its prestige. However, the situation with the main restaurant is saved by the beach restaurant, where you can order from the A la Carte menu.

Mурад Кулиев

Ask me, why am i taking my wine from the bar and going to the restaurant? Ask me, why am i eating only apricot instead of meat and vegetables? Ask me, why pool yeam going up without any tips? I'll answer. Because of general management, that did something with infrastructure - up-datef bungalows, new tissues in retraunts, but did anything whith employee... Your employe... Your employee do not love their work. I have to say more: they do not like it. Only ones of them really feels on their places... All hundreds of other's - no. No-no... Thats why its not a paradise, though it could be Because of your faults in testaurant, because of lines of people at food-points, because of anti-hospitality... I'm shocked of Klub Kantaoui this year. We came here for four years, but now - goodbye Goodbye for long-long time... Dear General manager I'm Murad Kuliev, I'm coming to this hotel for four years simultiniously... Never more... I'll stay at bugalow 174 till wednsday, 17th of June 2026 Contact me, if it's important to you. Otherwise... Up-date. Next day from the revue i've got the meeting with manager of the whole hotel. They heard me and hope something will change. Up-date 2 After vacations. Finally i saw the interest from administration, so i hope things will be changed next year. Yes, next year i'll go there at fifth time)))

Siwar Sayali

I DO NOT RECOMMEND THIS HOTEL !!!! Do not go to this hotel its a waste of money . I have been all over the world and never such a humiliating treatment. The staff are racist and they would discriminate against you based on your race . They also use fake pictures to promote their hotel or they just did not want to give me what i paid for . I reserved a single room that had a beautiful picture on internet . I get there check in and go into the room and i was shocked. It was a triple room , old rusty showers , you can smell the mold . I couldnt even bring myself to sit in it . That was not what i paid for . I go to the reception for reclamation and they say “ ohh its a misunderstanding we mistook you for someone else your pretty room is ready “ i go into the new room and its the same freaking room literally same layout same bed same everything except the sheets are on a different color . At this point i felt like they were making fun of me and not taking me seriously. I feel so humiliated, sad and angry. I do not recommend this place at all . There has been a huge fight sometime last year and people were throwing tables and chairs on each other and it has been closes since then . Do not go here its a waste of time and money . I also heard the receptionist being racist based on someone’s race . They said and i quote “ i am not give them the good room i am leaving it for the blonde blue eyes foreigners “ I will attach pictures from the booking website and pictures of what i have received.

Mohamed chakib berber

Unfortunately my experience at this hotel was disappointing. The service quality was below expectations especially compared to other hotels I have visited. In my opinion it does not meet the standards of a 4 star hotel and would be closer to a 3-star rating. Thank you.

Marija Milić

For this price, this is a perfect place for a holiday. When it comes to food, there is always something to enjoy – even picky eaters will find something. I really liked it and wouldn’t change the hotel. The staff in the bars, on the beach, and the cleaning ladies were all very kind and helpful. Sometimes you have to wait a little longer in line for food, but the staff really do their best to make it as quick as possible. What does it matter? We’re not in a rush anywhere, I’m sure you’ll agree. The animators are amazing young people who spend the whole day trying to entertain the guests and children, both on the beach and in the hotel. They truly deserve the highest rating – they were extremely friendly and full of energy. The only thing I would not include in these praises is the reception. Other than that, everything was excellent. The beach is beautiful, the water lovely, and the climate perfect. For this price, you simply cannot find such a holiday anywhere else. I will definitely be coming back next year.

Loredana Sandu

⭐⭐⭐⭐⭐"We recently returned from a wonderful family holiday at Iberostar Selection Royal El Mansour in Tunisia, and we cannot praise this hotel enough. Everything about our stay was absolutely perfect for all of us.The hotel itself is beautiful, exceptionally clean, and located right on a stunning beach. Our family room was spacious, comfortable, and well-maintained throughout our stay.The absolute highlight of our vacation was the incredible entertainment staff. The animation team is truly fantastic! They brought so much energy, joy, and positive vibes to every single day. They were always friendly, engaging, and amazing with both the adults and the children. Thanks to their incredible efforts, fun activities, and great evening shows, our family had the best time and there was never a boring moment.The rest of the hotel staff was also extremely polite and welcoming, and the food was fantastic with a great variety of delicious choices that pleased the whole family every day.Thank you to the entire team, and especially the entertainment crew, for making our family vacation so memorable. We highly recommend this hotel and will definitely come back!"

Fenella Schreiber

We’ve absolutely loved our stay - amazing, friendly staff who really care about ensuring each guest has a wonderful time. The animation team are particularly good, and have been wonderful with our three young children. The view from our seafront family room took my breath away the first time I saw it - just incredible! Lots of activities and great food. The team at the spa are also extremely kind and it’s a lovely, relaxing environment. The photographer Hassine is lovely. Highly recommend - thank you for a wonderful holiday ♥️♥️

Elena Pavalache

We had an amazing stay overall, and a huge part of it was thanks to the entertainment team! Every day they brought incredible energy, positivity, and fun activities for everyone. From games by the pool to evening shows, they made the atmosphere lively and enjoyable for both adults and kids. The team was always friendly, welcoming, and full of enthusiasm, and they truly made our vacation more enjoyable. However, there were also some disappointing aspects regarding cleanliness and hygiene. I noticed that the dishes and glasses often did not seem properly cleaned. One time I ordered a mint tea and the glass still had lipstick marks on it. I also saw that the glasses at the outdoor bar were being washed by hand instead of in a dishwasher with high temperatures for proper sanitization. Many things simply did not feel as clean as they should have been for a hotel of this standard. I believe the hotel should pay much more attention to hygiene and cleanliness, as this is extremely important for guests’ comfort and health. During our stay, I even developed a cold sore, which made me even more concerned about the hygiene standards. The entertainment team truly deserves praise, but improving cleanliness would make the overall experience much better.

Adelina Istrate

I had a wonderful experience at Iberostar Mahdia El Mansour, and I want to especially thank Sam and Ramos for making our stay so enjoyable. They were incredibly friendly, attentive, and always made us feel welcome with their positive energy. The entertainment team was amazing,full of life, fun, and creativity. They really know how to engage guests and create a great atmosphere. We had such a great time thanks to them! At the beginning, I wasn’t very happy with the room I was initially given. However, the supervisor and the manager handled the situation professionally and kindly, and they managed to change my room, which made me very happy and improved my overall experience. The food was absolutely delicious, with a wide variety of options and excellent quality every day. Overall, it was a fantastic experience, and I would definitely recommend this hotel to anyone looking for a relaxing and fun vacation

Michał Kusiński

We stayed at Iberostar Selection Royal El Mansour from May 4th to May 11th, and we had a wonderful experience. The hotel is very well maintained, clean, and comfortable, with a great location by the sea. The food was excellent, with a wide variety of tasty dishes available every day, so there was always something for everyone to enjoy. The staff were friendly, professional, and always helpful, making us feel welcome throughout our stay. A special mention goes to the animation team, who were energetic, fun, and engaging, creating a great atmosphere with activities and evening entertainment without being intrusive. Overall, it was a very pleasant and relaxing stay, and we would happily recommend this hotel to anyone looking for a quality holiday experience

Jemilla Constable

Giving five stars because you do not expect it to be so great for such a good price. A lovely chilled hotel which is well decorated and a nice summer oasis. The staff make the holiday, the animation team are hilarious and so fun! Everything is very clean, only downside is the food is a bit bland but I like really spicy food… because of this Monty, the entertainer bought me hot sauce from a local shop! Such a great place to stay, did 14 days and will definitely come back!

Julie Penney

Worst hotel Iv ever stayed in , rooms basic no mini fridge in room . Had to ask for one . Plastic cups for drinks in , no rep to talk to , complain to management things don’t get resolved , no welcome pack . Other tourists telling others wer to find things as nothing is displayed properly.. Entertainment staff were lovely but not enough on . Some nights things not on as was told . On a plus side pool area nice plenty of sun beds . Food very basic and repetitive not the best for an all inclusive holiday .

Borislav Borisov

Really enjoyed our stay there. Rooms - clean Personal - supportive Entertainment team - the best one. Food - very good. The rooms are clean and large for the needs of our visit. Bathrooms are clean as well. The personal was really professional. Whatever we asked, they answered and helped. The restaurant is big and the food was good and warm. Just make sure to put olive oil and vinegar to your salads because they are not seasoned. There is an entertainment team which makes your stay really enjoyable. The 4 stars is only because we went during off-season at the beginning of May. And the bar did not have all the cocktail that they promote. And at the restaurant not all "spots" were working and sometimes there was a queue. Also some guys from the bar/restaurant where you are supposed to order does not speak English, so you have to point what you want. But overall no complaints

Beata

The hotel is quite good rooms are cleaned everyday.The animation is excellent they do a very good job.The are very friedly

S Haider

staff are great, so is animation team. Food is repetitive, however good choice of salads. Only vending machine hot drinks, so missed having good tea and coffee. loved the pool, a lot of space around the pool to lounge. Beach was across the road, we could only go twice as it was dirty, plastic and other stuff floating around. Good amount of jelly fish in June. Hotel is located away from any local shops or restaurants, you have to get transport to go around. Local buses are pretty frequent. Overall pleasant stay.

Beth M00

Really enjoyed my stay at this hotel. There was a few things that let it down slightly like we had a sewer sort of smell in the bathroom for a few days. It wasn’t bad enough to bother us too much and it subsided after a day or two. And the entertainment doesn’t start until 9pm which was way too late for my 2 year old to get involved with. However, the food was really nice and had a decent selection every meal. The tables were set out really nicely and the staff were so nice. They’re all really good with children and made everyone feel so welcome. The gardener was really nice and let my son water the garden with him which he enjoyed. The cleaning lady did a great job with our room. It was tidied, swept and mopped everyday with clean bedding and clean towels daily too. 100% would recommend saying here.

Nicola

Just got back from my holiday at Marhaba Salem. The weather was mixed however it really didn't matter as the animation team provided so much entertainment. They were so friendly and welcoming. Every night there was fun and interactive shows or events on. Marco, Riva, Nino, Ham and Willy were always great fun. The food was good, plenty of salads and stews, I was never hungry and didn't eat a single snack. The labels were sometimes mixed and I did see some vegetarians struggle. The bar staff kept us topped up wherever we were in the hotel or grounds. The rooms were a good size, the bathroom was clean but quite a bit of limescale build up on fixtures and fittings. We were a little out of season so couldn't enjoy the beach bar or al la carte restaurant etc. The beach was nice but could do with a bit of litter picking. There's not much to do in the local area however it didn't matter as there was always something going on at the hotel. We had professional photos taken by Walid and Baset which was great fun and reasonably priced. I am trying to convince my friends to return for another trip. We had a fantastic stay.

A C

Just finishing our last day at the Merhaba Salem. Overall, we enjoyed our stay. The highlights were definitely the stunning gardens, the excellent pool facilities, and the direct beach access. The staff work incredibly hard and are always polite and helpful, especially the restaurant and waiting staff who can’t do enough for you. Food was excellent and had great variety, our fussy two year old ate just about everything we put in front of him. Rooms were incredibly well maintained, a credit to the cleaning staff who provided fresh bedding and a high standard of cleaning every day. There was a television but struggled to find anything in English which was a bit disappointing but far from disastrous. Most of the Life guards were also very helpful and secured us sun-beds in location of our choice. I say most because I found myself rescuing two small children from drowning during our week stay. Once in the children’s pool and to be fair she had just fallen in but was climbing over the wall that separated the two pools. The second time in the pool outside our room, no.123. Was not acceptable as a small boy had fallen out of his inflatable and was quite clearly drowning. The life guard at the time was sat around speaking with a group of guests having the time of his life. Luckily I was supervising my own child and managed to get over to him quickly. Be warned if you bring small children who are not strong swimmers don’t take your eyes off them. My final gripe is towards the animation team, who did very little to get us involved, we weren’t approached or invited to a single activity throughout the entire week. What I noticed were large groups of German guests being invited to archery, water polo, bowls and water aerobics. It just seemed like it was easier for them to get large organised groups to do the activities whilst the English were virtually ignored. All in all though we had a great time and managed to do Jet Skiing and Quad biking (don’t go through the hotel as it’s extortionate, see Malek on the beach by the WWII bunker for a much better deal) and created memories for my partner and child as a first family holidays 4.5/5 would recommend.

Shalina Rahman

As a couple, we went for an all inclusive, the hotel environment and the atmosphere was stunning 😍. The food was varied and delicious 😋 Enjoyed very much! But, the hotel desperately needs maintenance such as unblocked drain smell in the sink, both bed side lamps are broken. It could also do with some refurbishment in the bathroom, ants and insects also in the room. We came back with so many swollen bites. The staff also discriminate, they treat other groups of people better. I really hope that they improve and treat everyone equally!

Andrea Lucas

I’ve stayed in this hotel twice now and I’ll definitely be returning ,Reception staff very friendly and helpful. Hotel is very clean, you won’t struggle on the food, there is plenty of different choices for all. You won’t struggle for a sunbed and you also get bar service whilst you’re relaxing around the pool. Animation team do a lot of activities throughout the day and put a show, dancing, karaoke etc on in the evening especially Nino, Zino, Bibo a credit to the hotel for all their hard work keeping holiday makers entertained.

Bruna Martins

Place: The hotel is huge, with plenty of sun loungers, a poolside bar, a beach bar, and an indoor bar. It has excellent facilities, a children's area, a games room… Everything was well-organized and clean. Food: Many varieties of food. Always fresh and tasty food, I tried different types of Tunisian food every day. And for those who don't like different foods, there was always pizza, french fries, and fresh pasta… The salads were always wonderful and the desserts delicious. People: The people who work at the hotel are so nice that they made us feel at home, as if we already knew them. Especially the lady who cleaned the rooms on the 4th floor, very kind and attentive. The waiters in the restaurant, and especially the one on the night shift (I think his name is Hosini), he was a sweetheart, always helpful, and when we arrived for dinner he already knew our favorite drink and always greeted us with a big smile. The guys at the bar were also always attentive, helpful, and always with a smile on their faces. The guys from the entertainment team are always making us laugh, dance, and always livening up our nights. My first time in Tunisia was incredible because of the people who made it so special.

lotfi laribi

✅️✅️✅️✅️✅️✅️ I had a very pleasant stay at Marhaba Palace in Sousse. The hotel is very clean and well organized, and the staff were friendly and helpful during my whole stay. The room was comfortable with a nice view (sea view), and housekeeping kept everything tidy. The location is excellent. The swimming pools are beautiful and well maintained, and the atmosphere in the hotel is calm and relaxing. The food was good with many choices. I also liked the hotel facilities such as the gym, the large pool area, and Tennis Club... Overall, I really enjoyed my stay and would definitely recommend Marhaba Palace to anyone visiting Sousse. I would be happy to come back again in the future ( In fact, I initially booked the hotel for only 5 days, but because I really liked the hotel and felt comfortable during my stay, I decided to extend my booking for another 7 days)...... I also really appreciated two small gestures from the hotel staff. Yesterday, after breakfast, one of the staff members kindly brought some sweets to my room because I was fasting for Ramadan. I found this to be a very thoughtful and respectful gesture. Another small detail that I truly appreciated: I had brought a small flower to my room and placed it in the cup with some water, but the cup was quite short. After housekeeping cleaned the room and I returned later, I noticed that they had placed the flower in a tall glass of water specially for it. Thank you very much for this lovely gesture and for paying attention even to the smallest details. ⛔️⛔️⛔️⛔️⛔️ The only small thing I didn’t like was that when I went to the gym, I discovered that it was not included in my reservation. In my case, I booked half board (breakfast and dinner), and access to the gym was free only for guests who had the all-inclusive package. I wish that hotel guests in general were allowed to access the gym for free.

Vanessa Richmond

Amazing hotel, even better staff, the animation team made the whole holiday!! Nothing was ever to much trouble, the bar staff by the pool were soo helpful and accommodating always making sure you had nice cold fresh drinks. The pool area is so clean, which is great especially seeing as the hotel is right on the beach, there is no sand all over like at some other places. The food is lovely to there is always something for everyone. Would definitely recommend and will 100% be revisiting this hotel

bianca silver

From arrival at the hotel, staff were very friendly and⁰ was effortless, room was even ready earlier as we arrived in the morning. Room was large and plenty of hangers. I use a CPAP machine and nowhere to plug in by the bed, spoke to reception and within an hour had a solution with no fuss. Restaurant staff were friendly, the waiter Marweh was lovely, even had one drinks ready when he saw us coming into the restaurant. Service with a smile. Food hard pushed not to find something you like, lots of choice. Animation team were friendly and plenty of activities if you wanted to join in .The hotels private Beach was lovely. Plenty of sunbeds on beach and around the 2 outdoor pools no need rushing at 5am to bag your beds. Youssef in the fish pedicure was a ray of sunshine and even managed to tackle my feet which is no easy job. Treat yourself. Also had a ⁰ massage on the spa very reasonable and much needed. All in all a great holiday would definitely come back again. P.s please feed Ginger kitten who is always around the bar area near restaurant. She is very sweet but also very skinny. Xx

Carolyn McAlindon

Second visit to Marhaba and enjoyed our stay. Room was comfortable and clean with the most fantastic sea view. Restaurant catered for my nut allergy and restaurant manager made himself available when I needed to know about ingredients in the different food offered. Restaurant managers and staff were very attentive to guests. The front desk staff were also attentive and greeted you warmly. Everything was dealt with immediately. The hotel has a lovely stretch of private beach and its a few minutes walk from the marina. A special mention to Kamel ( Easyjet rep) who was very helpful. Thank you Kamel it was very much appreciated.