Ionut Pop 1001
A perfect location of the hotel, sand and water of 5 stars but the conditions and the food in the hotel horrible. Old hotel with outdated furniture, extremely worn plates and cutlery. I expected that at 3 stars it would not be a luxury experience, but still I have never been so disappointed by a hotel like this before .The only good thing is the beach with very fine sand and warm sea water.
Любов Рак
terrible hotel. queues in the dining room. the food is the same every day. there is corruption on the beach. people pay for a place and your towel is thrown away by security from the sunbed because it is needed by those who paid. drinks only 2 glasses per person. room cleaning is practically absent. it's not inclusive, it's horror.
Sarah Mous
I recently stayed at this hotel for five days and my experience was quite disappointing.
Room Amenities and Service:
Room Amenities: We were provided only two hand soaps and no shampoo or body wash. Despite being a party of three, we received only two bottles of water a day, and on some days, only one or none at all. The pillows are filled with bumps and are very very very bad quality.
Cleanliness: The room service was abysmal. The sinks and bathtub were never cleaned, with small hairs visible everywhere. The beds were rarely made, and the room often looked disheveled upon our return. The floor was poorly cleaned, with hair scattered around. The trash bin wasn't emptied regularly, and towels were hardly ever changed unless we repeatedly requested fresh ones.
Overall Impression: If you are particular about cleanliness, I strongly advise against staying at this hotel.
Pool and Aqua Park:
Deckchairs: It was impossible to find free deckchairs unless you woke up at 6 AM or earlier. I later discovered that some staff members accepted tips to reserve these chairs, leading to the same guests always having the same spots.
Beach: While the beach itself was clean and beautiful, it was infested with small jellyfish, making swimming unpleasant and even dangerous due to the presence of larger, stinging jellyfish.
Dining Experience:
Food Variety: Although the food was generally good and they offered new dishes daily, the basic menu (salads, rice, pasta) remained unchanged and quickly became monotonous. I don't recommend opting for the all-inclusive package.
Service: Drinks were limited to two cups per client, and both water and drinks were often served warm, which was particularly unpleasant in the summer heat. There were long waits for drinks and certain foods like fries and pizza. The restaurant waiters were mostly disrespectful, with a few exceptions, and seemed to expect tips to provide decent service.
Customer Service:
Reception: The reception staff were unwelcoming and unhelpful.
Manager: When I tried to address my concerns with the hotel manager, he was dismissive and disrespectful, accusing me of lying and suggesting that only Algerian guests had complaints. This highlighted a clear bias and discriminatory treatment based on the color-coded bracelets used to identify guests from different regions.
General Atmosphere:
Night Entertainment: The night animation was repetitive and uninspiring, with the same performances every night. Finding a seat in the animation space was another challenge, possibly requiring reservations as well.
In conclusion, I would not recommend this hotel, especially if you value cleanliness, good service, and fair treatment. Despite my honest review, I anticipate the manager's response will be filled with denials and excuses.
I recorded a video showing the disgusting floor, unfortunately i cant upload it on google hope you can see it from the few pictures i took.
Fattouhi Jasser
My experience at Marabout Sousse exceeded all expectations! From the moment I stepped into the hotel, I was impressed by the warm hospitality and attention to detail. The room was spacious, elegantly decorated, and offered breathtaking views of the surrounding area. The hotel's amenities, including the pool and spa facilities, provided the perfect balance of relaxation and luxury. The staff went above and beyond to ensure my stay was memorable, catering to my every need with professionalism and kindness. I left Marabout Sousse feeling rejuvenated and already looking forward to my next visit!
Ana Dimitrievska
The hotel is ok. Old but clean, the staff is doing their best to keep it that way. The problem that the management should address is the jet ski renting, paragliding service next to the hotel. They are destroying the water and the sea smells like gasoline most of the time. It’s disgusting, unhealthy and dangerous for the swimmers.
My Booking
