Hotel Riviera Resort

Denise Kuru

On arrival the manager boarded the coach giving the "upgrade" hard sell before even entering the hotel or seeing the room. Same again whilst checking in at reception. Room very shabby, wardrobe door falling off, towel rail above toilet (rather unhygienic), bathroom door had a hole punched in it which was covered over with notice. When I asked for additional milk to make a drink I was told that I would have to walk up to a local store as additional milk was not provided and would be replenished the next morning. Didn't even offer extra for an additional cost. Bought small bottle in the local shop but as there was no fridge it went off. Was interrogated by staff one evening as I went into the entertainment area carrying a cup of coffee. Told me that in future I wouldn't be allowed to take it in despite the fact that I had purchased it from the coffee machine in reception. Food was adequate but as a diabetic I didn't have a lot of choice. I asked if the fruit salad was fresh but it was out of a tin in syrup not juice. Was told that the kitchen staff would make me a fresh fruit salad for evening meal the next day but when I asked for it I was told they didn't do that. Tables in entertainment area and the rail around the upper area were sticky, don't think they had been properly cleaned since the beginning of the season. Bought an A4 writing pad and left a review and suggestions which was over four pages long together with my contact details but heard nothing at all. I imagine it was shredded straight away. Would I return here - no, would I recommend the hotel - no. Need to crack on with the refurb and ensure the staff from management down are given customer service training

Christine Melrose

Clean and comfortable room which we upgraded on arrival for 10 pounds a night. The proximity to the waterfront is handy, though it requires a bit of a climb to get back. We found the food to be quite delicious. The only criticism has to be that the plates aren't very clean. There dishwashing facilities need to improve.

Jennifer Trayner

AVOID We expect at least basic standard, room unacceptable. Stay curtailed although paid in advance My agent negotiated for me but I could not have stayed in intolerable situation 16th June 2025 Rooms under refurbishment others happy with their accommodation. Public areas have received investment

S C

Great location with comfortable rooms, traditional dining, 2 bars and an indoor pool. Staff worked tirelessly and cheerfully to make our holiday enjoyable. My wife and I loved it. Relaxed and welcoming

Frank Thompson

The hotel is going throught an upgrade. The room we stayed in was finished and we paid for the upgrade at £10 per person per night which I thought was a bit pricey. They had entertainment on which was good as soon as they got someone to replace the George Michael tribute. Food was ok and varied