Hotel Riviera Resort

Imogene Steed (Imy)

It was just ok. The accommodation was clean. And the pool was good. They have renovated some of the rooms and they are still very basic and not very modern. The walls are paper thin. I was woken up by the room above me at 530am, making themselves a cup of tea. The curtains might aswell not be there, they don't close properly. There are signs everywhere telling you what you can and can not do. And the breakfast was awful! Even the kids wouldn't eat it! We were told at reception that parking was free for 24hours from the time we arrived, we left within this time and still got a parking ticket, they delt with it but still that's not the point. Their excuse was that we gave the wrong car reg. Both me and my friend! This is not the case. The receptionist we met on the first day was quite rude and probably wasn't listening. The receptionist on the second day was absolutely lovely and so friendly. All in all, the hotel has a very weird vibe, but the location is fantastic!

Christine Melrose

Clean and comfortable room which we upgraded on arrival for 10 pounds a night. The proximity to the waterfront is handy, though it requires a bit of a climb to get back. We found the food to be quite delicious. The only criticism has to be that the plates aren't very clean. There dishwashing facilities need to improve.

Denise Kuru

On arrival the manager boarded the coach giving the "upgrade" hard sell before even entering the hotel or seeing the room. Same again whilst checking in at reception. Room very shabby, wardrobe door falling off, towel rail above toilet (rather unhygienic), bathroom door had a hole punched in it which was covered over with notice. When I asked for additional milk to make a drink I was told that I would have to walk up to a local store as additional milk was not provided and would be replenished the next morning. Didn't even offer extra for an additional cost. Bought small bottle in the local shop but as there was no fridge it went off. Was interrogated by staff one evening as I went into the entertainment area carrying a cup of coffee. Told me that in future I wouldn't be allowed to take it in despite the fact that I had purchased it from the coffee machine in reception. Food was adequate but as a diabetic I didn't have a lot of choice. I asked if the fruit salad was fresh but it was out of a tin in syrup not juice. Was told that the kitchen staff would make me a fresh fruit salad for evening meal the next day but when I asked for it I was told they didn't do that. Tables in entertainment area and the rail around the upper area were sticky, don't think they had been properly cleaned since the beginning of the season. Bought an A4 writing pad and left a review and suggestions which was over four pages long together with my contact details but heard nothing at all. I imagine it was shredded straight away. Would I return here - no, would I recommend the hotel - no. Need to crack on with the refurb and ensure the staff from management down are given customer service training

Graham Fisher

Stayed two nights from 11th July. The room had no wi fi although it was available in the bar and reception area. The room was ok but the curtains didn’t close fully so it was quite bright at night. The shower was beautiful but a small round piece of soap the size of a 50p isn’t adequate and neither is a small shampoo. Two teabags and two small cartons of milk is insufficient. The breakfast was ok but the evening meal was absolutely horrible. Over cooked tasteless slop and the soup tasted like powder. I would recommend people look elsewhere.

S C

Great location with comfortable rooms, traditional dining, 2 bars and an indoor pool. Staff worked tirelessly and cheerfully to make our holiday enjoyable. My wife and I loved it. Relaxed and welcoming