El Mouradi Palace

David Emmanuel

The hotel was a pleasant experience, food was great, service was great, reception, activities were also great. But the biggest stand out and best part were the reps and entertainers, always helping, having a smile on their race, making you feel welcomed and helping you all round the hotel. They made the entertainment inclusive to everyone and made the whole experience amazing, they deserve a pay rise. The only thing for our hotel experience was the activities available near the hotel and around the hotel was not fully clear. And our room didn't have the best facilities apart from that a great experience

Craig Davies

A decent hotel with some good points and some not so good. The staff can be a little abrupt, until you challenge them. Pool area is nice and clean. Entertainment is average, the children's entertainment let's the whole show down. They're not interested in making it nice for children. Most of the other staff at reception and around the hotel are very helpful. Overall it's probably a 3/4 star.

Vierna Suryaningsih

Rooms: old, dusty, glasses were not cleaned thoroughly, the rug seems like never been swept, when we checked in, there were no towel in the bathroom. Room phone did not work at all. The electricity suddenly went off at 3am in the morning. As the phone died, we had to walk from our room to the lobby at 3am in the morning, which was at the other end of the building just to let the reception know that electricity went off. It happened more than 5 times, every 5 minutes. I can’t do anything until the waiter came and gave us the hot water at 5am in the mornings. The manager receiving our complaints saying it’s not the hotel’s problem but it’s a guest’s problem, which was very unprofessional. He said it was because we overcharged - put lots of chargers. Well, if that was the case, why none came to us and informed us? Even the fact was the electricity was suddenly cut off when we had done our packing and none of our devices got charged. So what kind of overcharge were we talking about when it’s not even a factual thing causing the incident. It was our fourth nights in Tunisia’s hotels and this kind of thing had only happened in this hotel. Second, with the out-of-service room phone, we can’t reach anyone from the hotel side to communicate the issue and get the necessary services. Although there were some lapses in the hotel service in Tunisia, only this hotel that made me walk through the labyrinth-like hotel room aisles at 3am in the morning. Service: the waiter provided us with hot water in the morning is the only person who gave the right level of services. The others, including the manager, none, especially with his gestures that really undermined our complaints and made me felt underestimated. So we are REALLY REALLY DISAPPOINTED WITH HIS TREATMENT TO US! Location: I gave two stars for the location as my room happened to face the sea and we were able to see sunrise over the horizon, although it won’t compensate the bad mood vibes that the hotel (and the manager) gave due to the electricity incidents. If you think you deserve to call yourself a five star hotel, with your current treatment to the guest, I’d highly recommend you to self-reflect and revisit your hotel rating.

Carmen Ramona David

I had the best holiday!the staff was amazing,very friendly and helpful. The food is fresh and delicious,special thanks to the head waiter Abdul. The entertainment was great,Habib end his team made our nights unforgettable. The lifeguards on the beach were also amazing. I definitely recommend this hotel. For sure we will be back! Thank you for having us!thank you Tunisia!

Bilel Jerbi

Absolutely Terrible Experience – Not Even Worth One Star My brother recently stayed at El Mouradi Palace Kantaoui, and I feel compelled to share his experience so others don’t fall into the same trap. He booked the hotel as all-inclusive, and the booking confirmation clearly stated that. However, upon arrival, the hotel claimed it was "all-inclusive soft", meaning no drinks were included – only basic food. This was never mentioned during the booking process, nor was it written anywhere in the confirmation. To make matters worse, he was forced to pay extra for drinks that should have been included. As if that wasn’t enough, the hotel itself was in disgusting condition. The room was filthy, with dirty sheets, dusty furniture, and a bad smell coming from the bathroom. The whole place felt neglected and run-down. This is not a 5-star hotel – it wouldn’t even qualify as a decent 1-star! The reception staff were unprofessional, unhelpful, and completely unqualified to deal with any issue. My brother tried to explain the situation about the booking, and they simply dismissed him and offered no solution. In summary: The hotel is misrepresented online, the staff is rude and incompetent, the rooms are dirty, and they scam you with false all-inclusive promises. My brother’s holiday was completely ruined. Travel tip: Avoid this hotel at all costs. There are plenty of better places in Tunisia where your money and time won’t be wasted.