Zoltán Csergő
You’re comparing this place unnecessarily to a European hotel. Let’s not forget, you didn’t choose this one by accident — the good price also comes with different standards than what you’re used to in Europe.
The courtyard and the pool area are very neat and clean, and the beach is also well maintained. However, the tennis court, and especially the tennis rackets, are in quite poor condition.
The animators are rather annoying, constantly shouting — especially Zero. The DJ is terrible; it would honestly be better if he just let the music play on its own. The live music evenings were mostly nice, except for the synthesizer duo, which was more like a comedy show than a concert.
As for the food, some dishes are really tasty, while others are almost inedible. The fruits are dry and flavorless. On the positive side, the pizza, pancakes, fries, seafood, and most of the fish dishes were delicious. The vegetable cream soups were also good.
The bottled drinks were nice, but the lemonades and slushy were about ten times sweeter than they should be. The desserts were mostly tasty, and the ice cream was fine too.
However, no matter how many cocktails you drink throughout the day, you won’t get drunk — I have no idea what they’re mixing into the spirits (rum, whiskey, etc.). The beer is also of pretty low quality
Mario Suárez
This is definitely not worth the price or 5 stars. The hotel has potential, the rooms are ok and the location as well. However there are many things that don't work. Staff is not always friendly or helpful, some of them are actually quite rude. The nicest staff for me was at the restaurant. Worst at the bar. The buffet feels quite repetitive and quality is not great. In a country like Tunisia you can eat in restaurants really delicious and good for such little money, so this buffet is really not worth it. All inclusive drinks are ridiculous. There's no variety, they're not good and bar staff don't care at all.
For the price paid and being said to be a 5 stars hotel, they don't even have a gym included. You have to pay an excessive fee to be able to use it (30 dirham a day).
Definitely I will not be going back. There are way better hotels nearby.
Georgia Taylor
Food selection was not great, same things on menu most nights. Mainly catered to French and Russian. Food not labelled well at all, had what i thought was chicken and labelled as chicken, turned out to be fish!! Good job i didn’t have any allergies. Same again with dessert, my partner had a cake that had nuts in but this was disclaimed anywhere! Again, luckily not allergies but only a matter of time until someone does have a reaction to the poor labelling system.
Bar staff morning and night were amazing, very attentive and friendly!
Rooms were okay, we had pool view and the toilet made a constant ‘filling up/flushing’ sound which was annoying. Beds were comfy and TV had Netflix, Prime etc which was good.
We had a distressing encounter with our coach driver on the transfer on the way back which we have contacted our provider about.
We booked a massage at the spa and we were forgotten about! Got into our massage 50 mins after the allotted time, which it was then rushed and the massage was not 50 minutes (which is what we paid for)
The hotel itself is no longer a 5-star as it is quite aged and needs some funds putting into it.
Ray
Positive:
1. The animation team is what makes this hotel remarkable. Huge complements to Chiko, Momo and Mimi. Without these three, the holidays would have been mediocre.
2. The swimming pool is amazing. Large swimming space from shallow to 1.90 m deep. Very clean and well maintained.
3. Restaurant staff is kind and polite.
4. The room cleaning ladies were kind and helpful.
Neutral:
1. Food was ok, fair amount of options. Juices were not the best.
Negative:
1. The reception staff is rude, unhelpful and uninviting. We had a problem with our room, the curly blonde lady in the reception was rude and unhelpful. Upon arrival, the reception manager was also unhelpful and rude.
2. The rooms maintenance is lacking. Our room was not maintained well. The taps were very heavly dirty with limescales or broken. The bathtub is stained and looks disgusting. The shower curtain, the bins and toilet paper holder need to be changed IMMEDIATELY. I have also heard from two other guest who had leaks in their rooms.
Despite the negatives, Chiko, Momo and Mimi made our experience worthwhile and we would revisit just because of them.
Michał G.
A very pleasant hotel in a great location – close to the airport but in a peaceful area. The pools are clean and well-maintained, and the staff is genuinely friendly and helpful. Rooms are cleaned daily, always fresh and tidy. The reception handles everything efficiently. The food is tasty and varied, so everyone can find something they like. I’d be happy to come back here again. Greetings from Poland!
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