Hannah
Spent 10 days in this wonderful hotel. All staff absolutely faultless. Rooms immaculate and cleaning staff extremely pleasant and very hard working. Breakfast well you couldn't ask for anything more everyone catered for and extremely clean. This hotel really should be a 4 star 🌟
Pool area very clean and well kept. An absolutely delightful stay will definitely recommend and will definitely return.
Many thanks kieran and Susan Smith
Zack Rogers
Have booked the pool area twice which was good value for money. The food was very good on the roof top bar and if you like large portions you will not be disappointed. The service by all the staff was excellent. Polite and very helpful. Mason is a big hit with everyone it seems. He has a good memory and which is critical in hospitality ( he remembered our names and the drinks we liked and had really good local knowledge). A great experience my daughter and her grandparents really enjoyed it. Will definitely use again. Keep up the good work everyone.
Ian Leggett
Very nice hotel and very clean. Food on the rooftop restaurant was first class and very ample portions. Mason and his dad, the chef, were great characters.
Very enjoyable stay.
Ian & Denise
Frances Stephens
Cerviola was a wonderful hotel to stay at. Marco, Ashta and Ivana made sure our needs were met. The breakfast was amazing and fully replenished all the time. My only issue was the roof top pool. It can be rented out for the public including children’s birthday parties. So if you are looking for a quiet sunbathing experience it wasn’t the best. The staff as mentioned above made our trip outstanding. Thank you.
George Ro
The breakfast was decent, the room and bathroom were clean and the location was good.
But besides those good points there's a lot they can improve on. The basic room it's specified to have a window, that window is unusable, if you open it, there is a wall 40cm away, in front, and a roof over it, also all the air conditioning outakes units are there so only hot and smelly air will come into the room and no natural light can come through. During the night, the room gets really hot and the inside air conditioning unit is perpendicular to on the top of the bed, so all the cold air will be blown on to your head (so the air conditioning is also unusable). We also tried going to the pool once, it was really dirty, with insects, hair and blown vegetation in it.
In regards to the reception and the staff, when we picked up the room we noticed the safe was locked and closed. So we let the reception know, they said they will unlock it and they took a note in their notebook. After one full day it was still locked. So I told the staff at reception again and they again told me they will unlock it. Thrid day, same story, except this time they came and tried to unlock it and they couldn't, so no safe for us.
Also the matress was really old (with springs coming out of it) and we couldn't get a good night sleep on it (I have a herniated back and my wife being pregnant) so we told the reception and asked for help with it. Same story as with the safe, we had to go to the reception for three consecutive days and tell them three times that it is really bad and we need it changed or a topper or something, before they took action.
This is really bad, I've told them each time that my wife is pregnant and I have a bad back, I've never been to a hotel that didn't at least try to help us the first time we asked for it. We've booked this hotel cause of the decent reviews, but we were left dissapointed.
Also nobody ever said sorry for what happen.
My Booking
