Anouar
Terrible Experience – Do Not Stay Here!
From day one, our stay at Houda Hotel Resort has been extremely disappointing. Checking in took 1.5 hours, and instead of an apology, we were met with rude and unhelpful staff. We were promised compensation for the inconvenience, but had to chase it ourselves.
The food is of very poor quality, with very limited choice and long queues every mealtime. What they serve looks and tastes like food prepared for a soup kitchen, not for paying hotel guests. Snacks are closed while people have already been waiting in line for 45 minutes. The staff are unfriendly and unprofessional.
Our room had multiple issues: a musty smell, worn-out bedding, and general maintenance problems. Housekeepers even asked us for coffee and other items, which felt very inappropriate.
Even the water slides are disappointing – some of them don’t work properly, and you have to push yourself forward just to get down.
This hotel is nowhere near worthy of its 3-star rating, and I honestly don’t understand how it is still operating. We strongly advise everyone to avoid this place – you have been warned!
Jordan Deathridge
In need of renovation throughout.
Cheap and cheerful, the pool, bar, beach and waterpark are decent.
The cleaning standards and health and safety are poor
Food, repetitive and not catered to British/European palate.
Staff some good, some pushy, restaurant staff might as well not exist if you don't tip.
Honestly wouldn't visit again, but did enjoy elements.
Daily best hooks
Serious issues encountered during the stay:
1. Severe lack of hygiene: the bathroom was in terrible condition, with fixtures partly detached. The bathrobe, which should have been white, was stained yellow with urine, which is completely unacceptable.
2. Dirty bed and sheets: the bedding was not clean and had blood stains on it.
3. Terrible view: the room window opened directly onto garbage.
4. Missing services: there was no minibar in the room, and the safe could not be used, making it impossible to secure personal belongings.
5. Air conditioning at extra charge: the air conditioning required special tablets, and I was asked to pay extra at reception just to use it.
6. Unjustified money requests (corruption/extortion): staff repeatedly asked for extra money—for changing the room, for using the parking lot (even though it was supposed to be available), and even for other basic services. This was clear extortion.
7. No cleaning service: despite multiple requests, nobody ever came to clean the room or provide basic hygiene.
8. No elevator or assistance: the hotel has no elevator, and no staff helped with luggage.
9. No guidance to the room: the hotel has over 1000 rooms, but nobody accompanied me or showed me my room. I wasted more than half a day searching for it, while staff refused to assist.
10. No free Internet: although Internet was advertised, it was not available unless I paid extra.
11. Refrigerator only at extra cost: the room had no fridge, and when I requested one, I was again asked to pay additional money.
Conclusion:
This stay was a catastrophe. I paid for accommodation that was supposed to guarantee at least the minimum standards of hygiene, comfort, and safety, but what I experienced was the exact opposite. The situation was so bad that it cannot be described as a simple inconvenience—it was a total failure and disaster.
My request:
A full refund of the amount paid.
An urgent investigation into the hotel’s real conditions and staff behavior.
Concrete action to protect other travelers from such an experience.
I can provide supporting evidence, including photos and booking details, if required.
Sana Mhamedi
In a word, TERRIBLE! From the musty rooms, moldy and broken showers, bad food (which I wouldn't even feed my pet), even coisants are reheated and not fresh. Worst service ever, unfriendly staff, longest check-in time ever (1.5 hours), with screaming and complaining customers at the front desk, most chaotic resort. Everything is outdated. I had to fetch a crib from the hallway, arrange bedding, and make the bed myself. Cancellation was only possible if you paid an extra night. False promises were not kept to accommodate us after all the misery. The Italian a la carte restaurant apparently couldn't handle the crowds and made us wait more than 2 hours for disgusting, tasteless penne pasta. Also the "aqua park" is totally not worth it. You have to push yourself to go of a slide. People who give this resort 5 stars have never traveled or are simply lying. The only descent staffmember, that made time for us and tried to fix things (which was made unpossible by her colleages) is Amna, who was new there. I hope she stays that way.
Rahim
Buffet was good, the pool was good, the animation was okay.
Some staff were rude while others were nice, also, the chambers are horrible(No TV, Toilet without toilet spray) and also outdated.
If you're in for a cheap prices you can go here.
My Booking
