Rhianna Alleyne
Honestly i had a great time. It was my first ever holiday and i thought the hotel itself was beautiful, it’s a little old looking but it’s genuinely nice. The staff were so lovely and welcoming and helpful. The activities were fun and i even sang karaoke. The pool was incredible. I enjoyed some of the food it wasn’t the best but i enjoyed it. The shop in the hotel was good had a lot of things we would need. It also had good service for sim cards. I dont get the hate on this hotel i thought it was lovely.
Only bad thing ive got to say is the location isn’t the best, there’s not much to do outside the hotel because it’s in the middle of no where. I recommend going to savanna!! the club is so fun
Blazej Andrew
Room was disgusting, with view on the crowded courtyard, no landscapes no privacy. Renovation has been done probably on last century, with visible unprofessional repairs. After calling it out to the staff, they put us on the waiting list, and started to ignore us till the end of the stay, of course wit no result in any room change. Lack of sunbeds, at 6 already taken by guests, pool was okay, but the sea, which direct access encouraged us to book this place, was dirty, and beach was ridiculously narrow. Lines to the food took at least 10-15mins before you could take the meal, really nosiy and slovenly behaviour of the algeriang families at the tables was taking away our appetite anyway. Drinks havent made me feeling anything even if consumed right under the sun.
Jordan Deathridge
In need of renovation throughout.
Cheap and cheerful, the pool, bar, beach and waterpark are decent.
The cleaning standards and health and safety are poor
Food, repetitive and not catered to British/European palate.
Staff some good, some pushy, restaurant staff might as well not exist if you don't tip.
Honestly wouldn't visit again, but did enjoy elements.
Daily best hooks
Serious issues encountered during the stay:
1. Severe lack of hygiene: the bathroom was in terrible condition, with fixtures partly detached. The bathrobe, which should have been white, was stained yellow with urine, which is completely unacceptable.
2. Dirty bed and sheets: the bedding was not clean and had blood stains on it.
3. Terrible view: the room window opened directly onto garbage.
4. Missing services: there was no minibar in the room, and the safe could not be used, making it impossible to secure personal belongings.
5. Air conditioning at extra charge: the air conditioning required special tablets, and I was asked to pay extra at reception just to use it.
6. Unjustified money requests (corruption/extortion): staff repeatedly asked for extra money—for changing the room, for using the parking lot (even though it was supposed to be available), and even for other basic services. This was clear extortion.
7. No cleaning service: despite multiple requests, nobody ever came to clean the room or provide basic hygiene.
8. No elevator or assistance: the hotel has no elevator, and no staff helped with luggage.
9. No guidance to the room: the hotel has over 1000 rooms, but nobody accompanied me or showed me my room. I wasted more than half a day searching for it, while staff refused to assist.
10. No free Internet: although Internet was advertised, it was not available unless I paid extra.
11. Refrigerator only at extra cost: the room had no fridge, and when I requested one, I was again asked to pay additional money.
Conclusion:
This stay was a catastrophe. I paid for accommodation that was supposed to guarantee at least the minimum standards of hygiene, comfort, and safety, but what I experienced was the exact opposite. The situation was so bad that it cannot be described as a simple inconvenience—it was a total failure and disaster.
My request:
A full refund of the amount paid.
An urgent investigation into the hotel’s real conditions and staff behavior.
Concrete action to protect other travelers from such an experience.
I can provide supporting evidence, including photos and booking details, if required.
Tracy Eccles
Here my honest review of this place I would 100% definitely not recommend it. We were moved rooms the day after we arrived as our sons room should have been garden view but looked out a brick wall supposedly the new section of the hotel, the rooms were dated just an over bath shower which wasn’t the safest no anti slip on the bath, hairdryer looked 100 years old and smelt bad, tv brackets on the wall but no tv when asked we were told they would get us one a few days later as the entertainment wasn’t the best so back at our rooms by 10.30pm then told non of the rooms have them yet the first one we were in did. My son had to pay £40 for a mini fridge to be put in his room which was needed to store his insulin in as he’s diabetic. The reception staff were not nice, the hotel manager wasn’t nice, the pool area was hardly cleaned the whole 2 weeks we were there. The food was really bad so much so that our son got food poisoning towards the end of the first week so spent nearly the whole of the second week being sick, couldn’t eat and could barely even leave his room for about 4 days when I asked at reception was told no doctor at the hotel and that was it no help what so ever one the men selling jewellery told us where to go for a pharmacy. He spent two weeks and a day in hospital really poorly the day after we got home. The only thing we liked about the place was although not the cleanest the pool area was nice we made the most of that, the entertainment team were really nice especially ayeeeeed he made our holiday and the banter between him and our daughter was really nice, our waiter I didn’t get his name he seemed one of the main waiters was really nice reserved our table every day and made our anniversary really special having the chef make us an amazing cake, every day our son didn’t make it for food he asked how he was and apologised he was amazing. The two men selling jewellery were really nice and friendly and the one who made our day every single day was the cocktail bar man on every day time..::why not! We will always remember him for that every time we went for a drink 😊 all in all we made the best of it but it was the worst holiday we have had in 27 years of going abroad some of the other guests were awful especially the ones who filled their tables full of food every day, left most of it and made a hell if a mess. I’m not one to pay attention to reviews but I wish i had for this one
