Mares Mares
In my opinion, this hotel does not deserve 5* during the winter.I don't know how it is in summer. dirty glasses and bowls placed on water because the hotel was flooded by rain, the bartender is not polite, lack of food we had to buy a new holiday and leave this hotel I do not recommend this hotel in winter Additionally, there was a power cut every 5 minutes and there wasn't even a glass in the room, not to mention the kettle was dying. It was my worst stay ever and I already know I won't be returning to this hotel.
Sarah Meredith
We'd seen some of the negative reviews for this hotel, but don't let them put you off. The fact is, Tunisia suffered from covid like the rest of the world and are recovering from it. As long as you go in understanding that yes the rooms are a bit dated and let's be honest you probably haven't paid a fortune to stay here all inclusive then actually you're going to love it. The staff are so polite and helpful, yes tipping helps but they serve you just as well on your first day when you haven't gotten to the cash point. The food is good, there's something for everyone. It gets repetitive, of course it does but you can get great pizza from the pool bar, there's a pasta station, freshly cooked fish in the restaurant and crepes for breakfast. The drinks are always flowing and the bartender by the pool never let's you go empty for long. We honestly loved our stay here, it is clean, there are plenty of food and drink options and it really wasnt that busy so we always got sun loungers. I think the biggest indicator is to look at how politely the hotel responds to its negative reviews; unfailingly polite and acknowledging it will endeavour to do better. We did a few day tours and seeing other hotels in the area and speaking to other tourists, this is actually one of the better places to stay for the money you're paying. It's in a good area, some areas are very run down and derelict but at Mehari it's a well maintained area, you are next to the beach, marina and there's a lovely medina for shopping. Accept you're not paying a lot of money and it's a bit dated and you'll have a fab time.
Nika Abouhashemi
Worst holiday experience – absolutely not a 5-star hotel
We stayed at this hotel during the Christmas holidays, and it was by far the worst holiday experience we have ever had. This hotel does not even deserve one star, let alone five stars.
Cockroach & Rat
The most shocking experience was seeing a large cockroach inside a food serving dish. I immediately informed the staff, and one staff member came over very calmly, crushed the cockroach between his fingers, and killed it.
Unfortunately, this was not an isolated incident. Almost every day we had to kill cockroaches in the bathroom or toilet.
In addition, we saw a rat in the corridor on the fourth floor. The rat was also frightened and ran away through the emergency stairs.
Food quality:
The food quality was extremely poor. Leftover food from dinner was reheated and served again for lunch the next day. This process was repeated until the food was finished or repurposed into another dish. For example, a meat stew with tomato sauce served at dinner would appear the next day as minced meat mixed into pasta.
For a hotel advertised as five-star, it was unacceptable that the only fruit served at all meals was oranges, with mandarins served occasionally.
Staff:
The kitchen staff generally had a very poor attitude. However, some of the waiters were polite and helpful. One waiter in particular, named Ashraf, deserves special mention. He was polite, warm, and consistently provided excellent service.
Rooms & cleanliness:
If you plan to stay at this hotel, make sure to request a renovated room. Our room had carpet flooring that was extremely dirty and black. There were small insects flying inside the room and even on the bed sheets.
Housekeeping was only done upon request and there was no daily cleaning routine. Cleaning only included making the bed and changing towels; bed sheets were not changed daily.
Kids Club:
The hotel advertises having a kids club, but it is very misleading. This is not comparable to kids clubs in destinations such as Tenerife or Turkey, where children can be left safely with organized activities. At this hotel, the “kids club” was simply a small room where music was played for about one hour per day so children could dance. It was more like a short dance session than a real kids club.
Overall, this hotel completely failed to meet basic hygiene standards and did not come close to the expectations of a five-star hotel. I would not recommend it, especially for families.
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The hotel has a very good location, but unfortunately the food was a complete disappointment. The organization in the restaurant is poor – grilled meat was hard, most hot dishes were served cold, and eggs at breakfast were never ready, so you always had to wait in a long queue. No water is served at breakfast, the coffee is cheap and bad, and the menu is the same every day – boring and repetitive. Honestly, the quality of the kitchen is no more than 2/6. Without this very low standard of food, it could be a great place to stay.
At the beach bar, beer is charged extra – shameful for an “all-inclusive” hotel. Rooms don’t have kettles, so you cannot have a coffee in the morning, and there are no coffee machines in public areas either. You need to wait until 7 a.m. when the restaurant or main bar finally opens at 8am– very inconvenient.
Public toilets in the hotel were dirty, without towels or toilet paper almost every day. Room cleaning was very basic: just replacing towels, adding toilet paper, and fixing the bed. Plates, mirrors, and surfaces stayed dirty even with daily tips – nothing improved.
Overall, a great location but very poor standards in food.
Tuffers Taylor
Stayed here for a week for an all-inclusive break, the food was a big let down, same bland food day in day out.
On the hottest day of our stay, at 32 degrees having no air conditioning in the room was a killer.
The bar stock was very limited for choice.
The hotel itself was clean, the spa was great and the staff very helpful.
Never a 5 star hotel
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