Deepak Yadav
Never choose this place ,
Very unhygienic , management is not bothered to even listen to you , we came here for family holiday with one special child in our family , being a five star hotel they failed to even provide plain steam rice for first 24 hours of our arrival and the kid was left hungry , another member of our family fell sick after having a meal . Rooms are very dirty . Phones not working , no WIFI in rooms . Light bulbs not working , dirty corridors.
Stay away from this hotel if you don’t want to spoil your holidays.
Nika Abouhashemi
Worst holiday experience – absolutely not a 5-star hotel
We stayed at this hotel during the Christmas holidays, and it was by far the worst holiday experience we have ever had. This hotel does not even deserve one star, let alone five stars.
Cockroach & Rat
The most shocking experience was seeing a large cockroach inside a food serving dish. I immediately informed the staff, and one staff member came over very calmly, crushed the cockroach between his fingers, and killed it.
Unfortunately, this was not an isolated incident. Almost every day we had to kill cockroaches in the bathroom or toilet.
In addition, we saw a rat in the corridor on the fourth floor. The rat was also frightened and ran away through the emergency stairs.
Food quality:
The food quality was extremely poor. Leftover food from dinner was reheated and served again for lunch the next day. This process was repeated until the food was finished or repurposed into another dish. For example, a meat stew with tomato sauce served at dinner would appear the next day as minced meat mixed into pasta.
For a hotel advertised as five-star, it was unacceptable that the only fruit served at all meals was oranges, with mandarins served occasionally.
Staff:
The kitchen staff generally had a very poor attitude. However, some of the waiters were polite and helpful. One waiter in particular, named Ashraf, deserves special mention. He was polite, warm, and consistently provided excellent service.
Rooms & cleanliness:
If you plan to stay at this hotel, make sure to request a renovated room. Our room had carpet flooring that was extremely dirty and black. There were small insects flying inside the room and even on the bed sheets.
Housekeeping was only done upon request and there was no daily cleaning routine. Cleaning only included making the bed and changing towels; bed sheets were not changed daily.
Kids Club:
The hotel advertises having a kids club, but it is very misleading. This is not comparable to kids clubs in destinations such as Tenerife or Turkey, where children can be left safely with organized activities. At this hotel, the “kids club” was simply a small room where music was played for about one hour per day so children could dance. It was more like a short dance session than a real kids club.
Overall, this hotel completely failed to meet basic hygiene standards and did not come close to the expectations of a five-star hotel. I would not recommend it, especially for families.
Tegan Connor
An absolutely amazing hotel! Stunning location comfortable rooms and plenty of entertainment. The staff were all amazing! Ali at the private beach was fantastic, during our weeks stay he never stopped working and seemed to have eyes on the back of his head ensuring all guests were comfortable and happy he is a credit to the business. All staff were fantastic and made us feel so welcome and looked after! The bar and restaurant staff looked after us so well and housekeeping were amazing too, such a luxury to come back each day to a tidy room, fresh towels and spotless floors. There were minor improvements that could be made but over all an absolutely fantastic holiday, we are already planning our next trip. Thank you Mehari Hammamet!
Nick Gee
Rooms need a refresh as everything is a little tired but comfortable. Staff are great. Food becomes repetitive so plan for a couple of meals out to retain sanity. Location is in quieter area and approx. 30 min walk to harbour (center) but 5 min from waterpark etc.
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The hotel has a very good location, but unfortunately the food was a complete disappointment. The organization in the restaurant is poor – grilled meat was hard, most hot dishes were served cold, and eggs at breakfast were never ready, so you always had to wait in a long queue. No water is served at breakfast, the coffee is cheap and bad, and the menu is the same every day – boring and repetitive. Honestly, the quality of the kitchen is no more than 2/6. Without this very low standard of food, it could be a great place to stay.
At the beach bar, beer is charged extra – shameful for an “all-inclusive” hotel. Rooms don’t have kettles, so you cannot have a coffee in the morning, and there are no coffee machines in public areas either. You need to wait until 7 a.m. when the restaurant or main bar finally opens at 8am– very inconvenient.
Public toilets in the hotel were dirty, without towels or toilet paper almost every day. Room cleaning was very basic: just replacing towels, adding toilet paper, and fixing the bed. Plates, mirrors, and surfaces stayed dirty even with daily tips – nothing improved.
Overall, a great location but very poor standards in food.
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