Carol Mullen
Love this place!
Amazing value for money. All staff are warm & welcoming. Never pass without saying hello .. and very helpful if you need assistance.
Rooms are basic , but clean.
Restaurant staff & bar staff always seem happy to see you & very friendly.
Beach is wonderful & there is a bar there too so you don’t even have to move you are served from your lounger!
Jakob Kellenberger
The design and layout of the hotel and bungalows is actually quite nice, but the service is terrible for a four star property.
In the room there is no internet, no safe, no proper be sheets and the bathroom floor is always flooded because the water does not drain. During three days there was no hot water! The food is good and the shows are great!
Madalina Rus
We stayed in the bungalows and from the first day we arrived when we checked in we realised that in Africa 4 stars actually means about 1-2 everywhere else in the world! When we entered our bungalow the first thing we noticed is the dirty floor, no towels, no proper bed sheet, no mini bar or water in the room!
The shower flooded after about a minute of using it which resulted in me falling and hurting myself ( 7 months pregnant) I then went to ask for a Room change, within the 1st hour of checking in, it took seeing 2 other bungalows before finding one without a flooding shower and still appallingly dirty!
To realise again that we had no towels and needed to go allllll the way back to reception because the phones in the room are actually not even plugged in / the cord is cut! When I went to reception to ask for the towels, a shower gel and toilet paper I waited about 45 mins until I finally snapped and asked how long will it take to get the basic things that should already be in my room! The rude bald receptionist answered “30 mins maybe 1 hour “ sarcastically, at that point I went to find the boss because I was afraid of going crazy on them! The boss resolved the issue very quickly and I was brought everything to my room!
The money exchange counter guys will rip you off, on the first day they took 30 dinars x2 because we were 2 couples exchanging, and the second time we exchanged they tried to take another 10 dinars but we called the boss who demanded we get the right amount and an invoice with it too!
They get very defensive when you tell them they gave you the wrong amount even though their exchange rates are written on the board, they try to claim the banks are closed on the weekend so they can’t get the right exchange rate! (bullshit)
The staff at the swimming pool bar are very rude, refuse to serve you unless you tip every single time, make really bad drinks intentionally or just straight up tell you they don’t want know how to serve you with a grin on their face! The bar staff in the reception area are great tho!
The complimentary a la carte restaurant reservation they don’t even mention when you check in and when we tried to make a reservation on our last Tuesday night they tell me that we can only eat there on Tuesdays and Thursdays by making the reservation a day in advance!
They are very racist to anyone who is not from their country/ anyone not wearing hijab!
Our rooms didn’t get cleaned unless we complained every single day, the pillow cases didn’t get changed even once in the 8 nights we stayed there!
When at the pool the only snack bar you get throughout the day is a mini sandwich with questionable contents which are disgusting, or 2 pancakes pp which you have to line up in the scorching sun for 2 hours to get some!Thats if they want to serve you because anyone from their country gets priority!
The buffet food is the same every day apart from weekends when they make seafood or something special and take 30 mins to open the buffet because they are very unorganised and like to waste peoples time by taking photoshoots!
The servers will scoff when you want some extra food ( ITS ALL INCLUSIVE APPARENTLY). The people there are very disgusting touching every piece of food with their hands, the plates are all dirty! Rarely we actually found a clean and set up table to sit at and enjoyed a good meal!
The room the other couple we came on holiday with was full of ants, and I mean FULL, they woke up with wants in their luggage, in the bathroom, on their face even! When complained they say they will fix it but the issue was a hole in the wall and their poor cleaning skills!
The excursions guy will harass you to get one from him but he is clueless to what he’s actually selling, I had to scream at him eventually to leave us alone because he constantly tried to force us to book excursions we didn’t want and also tried to rip us off with the prices! ( You find cheaper on get your guide) which is what we did!
If anything I’ve said so far didn’t convince you that this place is shit then good luck!
Ameni Kliai
Worst experience ever , Rooms are super very bad, old and dirty! Cleaning is below below expectations, no changing towels and bed sheets for three days!! No pillow covers at all since we arrived saying out of a stock!! We had to cover the pillows with our teeshirts to sleep! Literally we had to beg for cleaning the room and they didn’t even replenish tissue paper!!! Or anything, wipe floor unprofessionally and leave !!! I cant describe enough how unprofessional and dirty and old is the hotel! Customer service is the worst i have ever seen!!! We kept asking for the baby bed for the whole day they brought it after midnight when we didn’t want to leave reception without it , and it was a miserable crib. Long story short the 4 stars rating they have is a scam, they don’t deserve even half 1 star!
Mahdi Naifar
My experience was amazing
And i really loved the food the most
But it was a little bit full of people and exactly Algerians which they was savage
My Booking
