21st Birthday Holidays and Celebrations

Judith Schroeder

We stayed here recently and while there were some positives, the overall experience didn’t fully meet expectations given the high nightly rates. Negatives: ⛔️ The hotel was fully booked, and the capacity of sunbeds around the pools was far from sufficient. ⛔️ “Better” sunbeds are available only for an extra charge, which feels unreasonable considering the already high room rates. ⛔️ Breakfast buffet is €25 per person, but the quality and variety were not up to that price. ⛔️ Pool staff were not attentive enough, and it’s not allowed to bring your own drinks to the pool – again, surprising for such a high-end price point. ⛔️The evening buffet is no longer available, and the on-site restaurants are expensive with a rather limited food selection. ⛔️ Check-in was delayed, and the “direct sea view” we booked was not quite what we had imagined. Positives: ✅ Lovely rooftop with a beautiful view. However, the infinity pool is small and there are not enough loungers when the hotel is busy. ✅ Clean towels, good housekeeping, and general service in terms of cleaning and maintenance. ✅ Direct access to the beach, although the beach itself is quite small. Overall, this hotel has some great features and an excellent location, but the management needs to address capacity issues, pricing policy, and service consistency to match the premium rates they charge.

Lewis Jones

Really enjoyed our stay here. The location was perfect – close to everything we needed. The staff were pleasant, which made a big difference. The room was modern, clean, and tidy – exactly what you want after a long day out. Breakfast was great too, with loads of variety to choose from. There was something for everyone. The only small downside was the air con – it worked fine for me, but my partner found it a bit warm at times and wished it was cooler. Overall though, we had a great experience and would definitely stay here again

Sylvie De Maegd

Disappointing Experience – Far Below Meliá Standards We were very disappointed by our stay at INNSiDE by Meliá Ibiza, especially considering our previous positive experiences with Meliá hotels. Arrival & Check-In Our disappointment began upon arrival. The first contact at reception was already problematic due to the staff member’s very limited English skills. Communication was frustrating and ineffective. We were assigned a room where the noise from a malfunctioning air conditioning unit (or a similar system) made it absolutely impossible to sleep. We immediately reported the issue and were promised that someone would be sent to help. We waited in the room for over three hours—unpacked and ready to go out for dinner with friends—only to receive a phone call saying, “If it’s really that bad, you can just change rooms,” with no assistance offered whatsoever. We were left to figure it out on our own. Housekeeping & Room Service The next day, our room wasn’t cleaned and no fresh towels were provided. Only after persistent requests did we finally receive some towels. There was no complimentary drinking water in the room, which we find to be a basic minimum standard. A QR code was provided for food and drink orders, which we tried to use, but nothing happened. When we called reception to ask how it worked, we were laughed at and told that there is no room service. Pool & Breakfast Poolside service was also a letdown. We asked for sunbeds but were told there were none available. After searching ourselves, we found two dirty, waterlogged loungers—again, with no help or initiative from staff. Breakfast on the first day was chaotic. There was no guidance or assistance from the staff, and getting a table felt more like a fight than a relaxing start to the day. We gave up after that and didn’t return for breakfast again. Staff To be fair, a few individuals at the reception desk were very kind and tried their best. Unfortunately, they were the exception rather than the rule. ⸻ We expected a far better experience from a Meliá property. While the location might be attractive, the service, communication, and overall hospitality were sorely lacking. We would not return to this hotel.

Jason

Overall quite a great stay. The views are excellent. The pools are fantastic and the beach is right outside. I enjoyed the music at both pools. The staff do a good job of keeping tables clean during breakfast, and the housekeeping is great. The hotel was busy so was unable to get early check in or late checkout. I mostly require this because I often work while traveling. The common area isn’t air conditioned very effectively so it’s not comfortable to work there. There is however a shower room to get fresh before the flight. Also the WiFi on Linux computers does not work. It redirects to a link which appears blocked by the firewall until after the device is approved by their landing page system. The only seats in common area with plugs are high tops which aren’t the most comfortable to work at. Very minor concerns but these small details would go a long way.

Adam Pisarsky

I’m giving this a 3 star — the hotel was nice — rooms were nice — our rooms didn’t have AC or a working fan — we called down to front desk multiple times — multiple “maintenance” men came down to assist — the AC didn’t get fixed — we requested to move rooms — stated they were sold out, but had a “suite” available for additional cost. The staff was friendly — just not accommodating — the food upstairs sucked Pros — it has a cool rooftop — There are a lot better hotels closer to downtown —

Veronika Lenger

Absolutely NOT suitable for families, strollers, or elderly guests – avoid at all costs! We just arrived and were completely shocked. This hotel is absolutely not equipped for families with children or anyone with mobility needs. First of all, the entrance is a steep hill – dangerously steep – and there are no bottom rails or supports. If you’re alone with a stroller, you risk slipping and falling. It’s extremely unsafe. Then there are stairs everywhere. Stairs above the reception. Stairs to reach the rooms. Stairs to access the dining area for breakfast and dinner. And guess what? No elevators. Not a single one. Carrying a stroller up and down repeatedly is exhausting and unsafe. To make matters worse, we asked the night before for breakfast-to-go packages, as we were leaving early and couldn’t attend breakfast. We were traveling with two small children, and despite confirming this at reception, nothing was prepared for us in the morning. Not even a simple snack or sandwich. The hotel is also in desperate need of renovation. The facilities are old, worn out, and poorly maintained. In short, this is a disaster. Do NOT come here if you have kids, a stroller, if you’re elderly, or if you have any physical limitations. The lack of basic accessibility, organization, and service is unacceptable. Never again.

Ava D

We’ve stayed at a lot of hotels and this one was unfortunately the worst. There were a couple pros such as a 24 hour small market in the lobby of the hotel and the women staff at the front desk were very nice and accommodating. Besides that, not good at all. The place is extremely dirty. There are stains all over the couch and beds, there was a bug infestation and we found mounds of ants in the kitchen/living area. Housekeeping came twice over our 5 day stay and it was nice that they provided fresh towels, but nothing was straightened up or cleaned otherwise. Also note that they don’t provide irons in the rooms. You have to go to the lobby and pick one up (they also don’t have ironing boards) and immediately return the iron upon use. Additionally, the male staff are EXTREMELY RUDE so I’m not sure why they are working in hospitality. I saw another review about their attitude and can confirm it’s true. I don’t like to leave bad reviews and usually don’t but these are things I wish I knew before I booked this place.

Sura Jindi

I had a wonderful stay! The entire staff was incredibly friendly, attentive, and always willing to help. From the moment I arrived, I felt truly welcome. The hotel was spotless, well-maintained, and beautifully decorated. Everything was well-organized, which made it easy to relax and enjoy the stay. The shows were absolutely amazing – a real highlight of the trip! A special thanks to Oscar, who put a smile on everyone’s face every single time. I would definitely come back – highly recommended!

Jack Gemmell

Wow great holiday with some funny moments. Special mention to Letizia at reception she was funny and good. However the chopped ref who organised the volleyball tried to wake me up to help him put a rope away. It was funny though so no hard feelings. Pool is decent. Food is meh. Great location. Thanks

lc 20

Stayed here with 2 older sons and my husband. Pleasant place to stay but you get what you pay for In Regards to the room. Apartments look bigger in pictures but comfortable enough. Couch was comfortable beds were a bit hard but slept well enough. Rooms clean but the sink stunk the room out fair enough it was the drains and I didn't say anything to the hotel. Plenty of plates and utensils within the room for cooking. House keepers came round every morning with fresh towels, although no cleaning but I was happy enough to clean after ourselves. WiFi really good in rooms. Pool was clean and good size. Games around the pool and plenty of activities during the day for all ages including adults. Entertainment at night was Ok. Staff were lovely especially one woman in the reception and the life guard was brilliant with the kids and chatty with adults. We only had breakfast and it wasn't much to write home about we ate out every morning. Bar had decent prices for drinks and cheaper than most pubs around. Location was amazing beach, shops and bars 2 mins away and magaluf about 10 min walk. Apartments all have stairs so anyone that struggles this would not be of benefit however the hotel has plans for renovation in 2026 including easier access for wheelchairs and scooters. I would stay again in the future.

Beata Andriaszkiewicz

Good room on 14th floor with superb view, and early morning sun.The best coffee is in the basement restaurant for your morning pick me up. Great choice for breakfast, lunch and dinner...but....some of the staff in the dining room/restaurants are very surly and are not helpful or polite, as are some of the reception staff. Politeness costs nothing and in the hotel business your only as good as your last reviews. Great swimming pools,and the entertainment is acceptable but nothing special. The lifts to the top floor ,which are on the outside of the building are special and the views when you are going up and down are spectacular. Taxis are always available outside and the selection of trips and tours is immense...try Valencia for a day trip ...awesome. We have now experienced the Grand Hotel Bali and I don't think we will be back I n the near future....but who knows...anything is possible.

Tomi Kraus

During our stay, we had three buffet meals a day. The food was tasty, and there were always several options to choose from, so we always had something we liked. The rooms are air-conditioned, but a little older, but since we were only sleeping there, it wasn't a problem. Beach within 500m, approx. 10 minutes by walk. I would especially like to highlight the excellent and friendly approach of the reception manager - Pablo Mut, who was very helpful and assisted with every request.

Sil Chan

Came to the Benidorm dance festival to stay at this hotel for convenience. The check in is super slow. Over 1h wait. Then waiting for my room to be released at 4pm! Some reviews tell you that the hotel is modern and the hotel staff is friendly. I must have gone to a different hotel! 😅 The breakfast is quite bad. Processed food and no natural juices. On a positive side, the room is nice and the bed is comfy. However, we are on level 14 and the animations they have on the ground floor pretty is super loud! It goes until midnight every single day!

Damian 00

Everything was absolutely wonderful! Despite some of the online reviews, I personally found everything at this hotel to be truly great. The hotel was very clean, the food was delicious, and overall, it’s a fantastic place for families with children — every evening there’s entertainment for the little ones, followed by shows for adults. The staff was very friendly, understanding, and helpful whenever needed. And I have to mention the view from our room — it was simply breathtaking, we were left speechless! Honestly, everything was amazing. The hotel offers everything you might need, and if you go outside, the beach is just a 10-minute walk away — or even 7 minutes if you use Google Maps. There are plenty of shops and restaurants all around. This hotel really has it all. I also want to say a special thank you to Melissa and her Guest Experience team for helping me organize a surprise for my wife’s birthday — cake, flowers etc, everything was arranged in advance over the phone before we even arrived, and they handled it all with such care and attention to detail. Thank you again, Gran Bali Hotel, for a truly beautiful stay. We will definitely come back, because we’ve been left with such wonderful memories. Damian.

Jemma Hibbert

Visited this hotel 3 times and enjoyed every stay. Stayed on the 4th, 12th and 23rd floor and seen some beautiful views. Also paid extra and visited the sky bar waw what an experience even better views from 43 storys high!! The hotel is 4 star with 3 great size pools plus 1 jacuzzi pool. Only ever tried the food at breakfast as ive only ever stayed b&b. ■The rooms are clean, spacious and modern ■ Bus stop outside the hotel ■ 5-10 min walk to the beach, mini golf, restaurants along the beachfront etc. ■There's restaurants, pubs, pharmacy and supermarket all within walking distance of the hotel. ■ It's a 20min drive to the strip but perfect If you don't mind staying out of the town as you can always taxi or bus it like we did. ■ Tallest building in Europe!!! ■ Outside lift that overlooks benidorm (cracking views) also has inside lifts with no view ■ x2 Pool bars ■ Entertianment in the nights outside by the main bar ■ Games room by pool

Peter Offley

When we arrived, the atmosphere was intense—seriously loud music and stag dos everywhere. It was full-on from the start. Reception staff were great, very helpful. They gave us four drink tokens and explained these were for our all-inclusive drinks, even though we had wristbands. Maids came everyday so yeah, good. We were a group of four staying in a one-bedroom apartment. The room itself was nice, but the bedroom was pretty cramped for two people. After unpacking, we headed for drinks. Unfortunately, the bar experience was frustrating. There was a long wait, and they only allowed one drink per person. That meant each of us had to queue up separately. Meanwhile, others were walking away with multiple drinks as they were tipping. In 50 minutes, we only managed to get two drinks each. Next, we tried the food. It wasn’t terrible, but it was cold, which was disappointing. Basic food. Chips pizza etc. The next day was chaotic. The place was packed because people can buy tickets for the pool party, even if they’re not staying at the hotel. We couldn’t even get close to the pool. Later, things got worse—arguments, shouting, even scuffles. It was complete mayhem. Honestly, I’ve never seen anything like it. After that, we didn’t use the hotel for food or drinks again. We chose to go out every day instead. Is it the worst place ever? No. But you really need to know what you’re getting into. Would I go back? No—but that’s just my personal choice.

Hayley wills

This hotel is great for hens and stags, but also smaller parties too. Far enough from the strip to avoid the noise but close enough to walk down. We avoided walking back up the hill (Taxi cost €5) Cannot fault the staff, the food wasn't the best but there was always something you could eat, but the drinks and the link up to the bar on the beach more than made up for it. Thank you for our stay bc

Kel Dunn

Disappointed from the time we got to the reception. €200 per room deposit, we had 3 rooms so a total of €600. Lifts are not maintained, and sound like they are falling apart. No rooftop bar as advertised. Outdoor pool, green and poorly maintained. No pool parties as advertised neither. Food wasn't great, and all inclusive drinks stops at 7pm. Was not worth the money. The only best part is the man sat at the gate in the evenings, was polite and lovely. And leaving the hotel to go home. AVOID!

Jackie Gallagher

Just got back from staying here I stayed 2023 everything was fine then. Staff Wer great food wasn’t good but everything else was, just got back from staying again an never again will I book here new staff and they was so rude didn’t meat one polite staff member, food was shocking pool parties are boring music is rubbish rooms have cockroaches in and I have came home very ill from the pool. The lifts nearly jam you in the doors just close on you absolutely shocking hotel

Ryland Duffield

Rooms weren't great, bathroom was very dirty. Location isn't too bad, around 10-15 minute walk from the strip and beach. Food is awful. Pool was stinking, couldn't see your feet through the water. But it is what it is, I wasn't expecting much and if you just use the hotel for the beer and alcohol you can't complain too much

Ayyildiz 06

⸻ I recently stayed at the HM Martinique in Magaluf, Spain. Overall, my experience was mixed. On the positive side, I really appreciated the location – the beach was very close, which made it convenient and enjoyable to get there within a few minutes. The staff was also very friendly and welcoming, both at check-in and in the bar and dining area. Their service left a good impression and made the stay more pleasant. However, there were several aspects that I found disappointing. While the housekeeping staff did a lot, the floors in the room were not properly cleaned, which often left me with dirty feet. Even though I booked all-inclusive, the minibar in the room was completely empty – not even water was provided. Instead, I had to go to the bar with a jug to get it filled. The bathroom design was also inconvenient, as the shower only had a half door, which caused water to spill out into the entire bathroom. As for the food, it was solid but lacked variety. Most days it felt repetitive, and at times we even had to eat outside due to the dining space. For the price we paid for an all-inclusive stay, I expected a better quality !!!

Bradley Watson

From the second we arrived the whole experience was ruined by a man called Ollie (apparently he works at the hotel). Before we even checked in or got our bags to the room, he stopped us and said he was going to go over the hotel rules. From that perspective we thought he was just a staff member keeping us right, but instead he took us outside in 36 degree heat, sat us down and straight away started trying to sell us a Party Hard package. It was literally just a sales pitch. He got really pushy, saying there was “only 1 VIP table left.” We were absolutely roasting sitting there, clearly uncomfortable, and he just didn’t care at all. Honestly, it was such a horrible first impression and it made us feel really unwelcome straight away. The worst part is it wasn’t just us – we saw him do the same thing to loads of other guests, even while people were sitting eating. It just felt so unprofessional and gave the whole place a really bad vibe. On top of that, the “snack bar” they advertise isn’t even a snack bar – it’s literally just bread from the all-inclusive. You’re not allowed to take food away, and they even charge €1 for cups. The cup idea might sound fine in theory, but not when you’ve no cash on you and get told you can’t even get a drink unless you go to the ATM and lift out a euro. For an all-inclusive, it just felt like a bit of a joke. The rooms themselves weren’t great either – there was no full-length mirror at all, just the one in the bathroom, which was really inconvenient. On top of that, for some strange reason they don’t provide straws with drinks, which just made the whole set-up feel even cheaper and more frustrating. Overall, between Ollie’s pushy and misleading behaviour, the poor room set-up, and the hotel’s disappointing policies, what should’ve been a nice holiday just ended up feeling uncomfortable and stressful. Definitely not the experience we were expecting.

Tara Hepworth

Me and my husband stayed here for 10 days from the 1st August. We read the reviews on here after booking and were nervous for what we were to expect however, we had no issues at all that were the fault of the hotel. The hotel itself is in a great location, it’s modern and clean and the staff are all lovely and helpful. There are three pools which are all clean with plenty of sunbeds. The hotel also has a shop on site which was great. The rooms are modern and cleaned regularly. Our room was cleaned daily, with towel/bed sheets changed every other day which was perfect. It was a great size and the balcony was huge! The only down side to our room was the bed as it moved a lot during the night and the floors and shower had some staining in. The staff were lovely. All very helpful. They seem to be slated a lot in the reviews, for simply doing their jobs. The hotel has rules which I think are reasonable and if people are breaking them, the staff have to challenge that! The drinks choice was good and the plastic cups that you have to use for €1 (which is refunded to you) is a great idea! Environmentally friendly and keeps the pool area nice and tidy. There were more than enough sunbeds and we never had an issue getting them in our full 10 days, at any time of day! The food was okay - it was nice and fresh but it wasn’t to our taste. This wasn’t an issue for us and it’s why we didn’t go all inclusive as we like to eat out. The only issue we had was due to some of the teenage guests toward the end of our stay - they were throwing glass bottles near the pool, playing really loud music and being rude to the staff. The staff did a great job at dealing with them and I suppose when staying in Magaluf, this is to be expected! Overall we had a fabulous time and loved the hotel! 🙂

Luke Kerswell

Stayed here from 16th to the 23rd of july with friends. Staff were so rude it was like they didnt want us there, one even threatened my pal over a €1 euro plastic cup and one of the life guards got up in another mates face for jumping in the pool. Seems the rules only apply to some people as many had speakers on their balconys blasting loud music but when we did it the main blonde guy stormed into the room threatening to kick us out. You cant buy snacks from their own tuk shop and eat em round the pool without being moaned at either, i bought water. Yes water and wasnt allowed to drink it round the pool only the €1 cups for alcohol are allowed. Honestly dont come here if you want to relax as its just a party hotel with no respect for peace and quiet. Definitely better places to go to relax and way better places if you want to actually have fun and mess around as neither are possible here. The rooms are pretty average, they are just about clean and thats all that they have going for them. Our shower drain didnt drain so the bathroom floor just flooded which was great aswell. Lastly the AC doesnt work well and makes you very ill if you leave it on over night and the walls are paper thin so good luck sleeping lol. Absolutely shocking place whole staff need to have a turnover lol

Jill Neil

We were 3 40+ females. Really pleasantly surprised by this hotel after reading some reviews. Location was perfect, just off strip. Hotel was clean and all staff were really lovely, helpful and friendly. Food and drinks were good - we were all inclusive in a room for 3. Already decided to book again next year. Pools/sunbeds are really nice. Mainly a younger crowd but also a mixture of ages. Would recommend 100%.

natalie bennett

We recently stayed and while there were some positive aspects, there were also several areas that need improvement. **Pros:** - The pool was fantastic for kids, providing a great space for them to enjoy. **Cons:** - Unfortunately, we noticed that our children kept getting cuts on their feet while playing in the pool, which was concerning. - There was a lack of kids' entertainment around the pool during the day. Unless you bring your own floats, there isn't much for the children to do. - The arcade, which was advertised, was quite disappointing and misleading in terms of what was available. - The food options for children were limited. While adults and less picky eaters might find something to enjoy, we often had to order food from outside the hotel, even though we were on an all-inclusive plan. We also found ourselves frequently visiting the on-site shop for snacks and drinks. - Bar food was only available through table service, and we had to skip lunch at the restaurant due to the limited options. - Our room, despite being part of the all-inclusive package, did not include a kettle or coffee/tea facilities, which was a letdown as many other hotels provide this amenity. **Evening Entertainment:** The nighttime entertainment left much to be desired. The kids' disco played the same five songs in a repetitive order, and while bingo was fun, it felt like other hotels offered much more engaging entertainment options. While we appreciated the cost-saving aspect of this holiday, we likely won't be returning . If you plan to stay here, I recommend bringing mosquito repellent for the evenings as well. Overall, I hope this feedback helps the hotel improve its offerings for families

Aimee K

Apartments were a great size and had everything we needed for our stay. Pool areas were very nice and clean, the adult only pool was our favourite and not too overcrowded. The free shuttle bus to and from the beach was fantastic and so convenient, running very regularly. The hotel is a little out of the way so expect a 15/20 minute walk down to the main strip but it is a flat walk. We only had breakfast during our stay which was nice enough and offered a good selection of food, but the actual dining area was very chaotic. Entertainment is good, there seemed to be a lot of activities on offer for children during the day and nighttime entertainment went on to around 11-11:30pm. Drinks very reasonabley priced from the bar. On site shop also very reasonably priced and has a great variety of products on offer.

Ja Glo

Two adults, three kids. So the positives, nice clean hotel, pools nice and a few of them but not massive, so get busy but not loads of idiots running for bed in the morning (there are a few though!). All staff seemed nice and helpful. Aircon in rooms good, worked well. Location very good, walking distance to the beach and a nice walk, beach very busy so worth driving out if you can but a decent size anyway. Lots of nice restaurants around the area too. The negatives, once the sun goes down lots of mosquitos, been several times so it's the norm. Back to the hotel, the entertainment goes on until 11.30/12, if you want to sleep ask not to get a room overlooking the pool area as the noise is unbearable! The food is just OK, as you would reflect a buffet but almost the same things every night, breakfast very samey, sometimes with chips though? Evening meals also the same and bland. Ended up going for meals out by the end of the week as it was a constant disappointment. Overall though I would highly recommend, there are more positives then negatives.

Cheryl Hindson

We returned last week from a 10 day break here. The hotel itself is lovely, we had a one bedroom apartment and was very spacious and plenty of room for us all. We went as a party of 11 all together. We went self catering as love to eat out in the local restaurant’s. We ate at the hotel on one occasion and I’m so pleased we were self catering. The food at the pool bar was nice and we often had lunch there. The shop is small but had everything we wanted. Our room was cleaned daily to a high standard and air conditioning worked well. There are lots of mosquitoes about but only got bitten twice. We wore bands and the spray which worked well compared to others in our group. Beware of the crazy golf- it sits right by the lake and you will get bitten alive although that’s no fault of the hotel. The pool areas are beautiful and plenty of space. They don’t open until 10 and there was no rush for sun beds. We arrived at lunch time on occasions and always managed to get a bed. It’s around a 15 minute, flat walk to the beach so no issues but the hotel does run a shuttle to the beach every half an hour. Ideal during the midday sun. The only small criticisms we had, although didn’t impact us was one of the lifeguards, a young lad, sat on his chair all day, chatting on his phone, never saw him once look up at the pool. There were other lifeguards who were certainly more attentive. The second thing was we were told by a large group of Irish holidaymakers that they had tipped the bar staff and were being supplied with drinks. We then witnessed this first hand with the bar/waiting staff pocketing money……..not a great look for the hotel and not great for those of us who paid for all our drinks!

Kirstin Taylor

The rooms are large with a big balcony to sit on. Beds were very comfortable and clean. Staff were very friendly. As part of being all inclusive you can get table service for your drinks, this was handy however they wouldn't allow you to go to the bar to order during busier times. Most of the cocktails were straight out of a tap, very sweet and not the greatest. You also have to wait until 7pm to be served these, although you can get them during the day at the adults only pool across the road. For the fancier cocktails you need to pay for these. The main thing letting this hotel down was the food. No flavour whatsoever and not very many options. Not good for kids as there are barely any kid-friendly options. However the snack bar had more options for kids food. We went out on our last night for dinner because we couldn't stand to eat the food any longer. If this improved I would have given the hotel 5 stars but it was a huge let down food wise.

Sophie Bowers

Amazing Holiday – Highly Recommend! We’ve just returned from two amazing weeks at Vikingen Infinity Hotel, and we had such a fantastic time! The rooms are fairly standard, but honestly, that didn’t bother us at all we spent very little time there. The cleaning staff were brilliant, always making sure the room was spotless and fresh every day. The food was great with plenty of variety, offering something for everyone. There’s food available pretty much all day and night, which was super convenient. The drinks were okay not amazing, but decent. I found the cocktails a bit too sweet and syrupy for my taste at first. That said, I got used to them over time, or I’d simply ask for extra juice or a bit more alcohol to get them just how I liked. The bar staff were happy to accommodate, which was a bonus! 👌 One thing we really appreciated was how clean the hotel was throughout. Staff were constantly collecting plates, cups, and keeping things tidy. The entertainment was excellent during the first week—really fun and engaging. The second week felt a little repetitive, but still enjoyable overall. A lot of people complain about it being too late, but we actually found the timing ideal. We adjusted our routine so the kids could rest beforehand, and it worked out perfectly. There are so many pools and slides—something different for the kids every day, which kept them happy and never bored. The staff were lovely and friendly. A simple “good morning,” “please,” and “thank you” goes a long way. They're working hard in hot and busy conditions—be kind and appreciate them! The location isn’t the best—there are some shops about a 10-minute walk in either direction, but nothing too special. The local supermarket was very handy, especially since the hotel shops were, as expected, overpriced. One big plus—no early morning rush for sunbeds! There were so many loungers and umbrellas that it was never a problem. Overall, we had a wonderful experience and thoroughly enjoyed our stay. We would absolutely recommend this hotel and would return in the future. Remember, a holiday is what you make it—relax, enjoy, and don’t be miserable!

Klaudia Kozioł

Our stay at the hotel was truly wonderful – everything was perfect. The entertainment team deserves special recognition for creating such a great atmosphere. I would especially like to mention Emre, whose energy, dedication, and smile made every day unforgettable. Thanks to him, our holiday was truly memorable!

Callam Walton

Spent 7 days here last week, initial impression of the hotel was wow it looks good.. didn't last long. The rooms weren't clean when we arrived stains on walls etc and dirty towels and also seemed dated, during the day the staff were very friendly, however asoon as evening rolled around the bar staff were incredibly rude. Out of the many staff that worked the bars on different days I think there was maybe 2 who were always smiling and seemed happy. The food was average at best. If you have a family I wouldn't waste your time with the main hotel for food or even pools, go across the road to they're beach area as there's play area for kids waterpark type thing, the staff seemed happier down there loads more sunbed space and the food was nicer down there. Hotel is in a decent location tho lots of shops and bazaars nearby on our final night we visited a steakhouse 5 minutes up the road and the food was fantastic. All in all it was a okay holiday but for the price of it I feel like it was too much for what we got etc, which is a shame.

Greta Sokolovaite

We had a truly wonderful stay at Viking Infinity in Turkey – it exceeded my expectations in so many ways! The hotel was exceptionally clean and well-maintained, creating a very safe and comfortable environment for both adults and kids. There were plenty of food options and activities to keep the little ones entertained, which made it a great choice for families. The staff were incredibly helpful – always nearby when needed, yet never intrusive. One experience that really stood out was an early morning walk I took alone by the seafront. I was dipping my feet into the sea with no one else around, and after a few minutes, a staff member discreetly showed up just to ensure my safety in case I decided to swim. That small act left a big impression – it showed how attentive and caring the team is. Despite the hotel being quite popular and busy, it never felt overcrowded. There was always enough space and plenty of food – their buffet selection is fantastic, with something for every taste. Overall, Viking Infinity is a great place to stay for a reasonable price. Clean, safe, family-friendly, and with excellent service. Highly recommended!

Billy

Just came back today and me, the wife, and 2 boys aged 10 and 12 absolutely loved it, the cleanliness is second to none, which I have not seen in England and the food was very varied and fresh was also lovely. Staff are very polite from cleaners to bar and entertainment team. Some not great English but your in turkey and you manage to communicate. I was skeptical on the 5 star rating just because it's a large hotel and read some reviews which isn't always the way forward. However home now and I would say it's 5 star and if your thinking of going I certainly would recommend 👌

Aqz A

We had a great time at this hotel and was very impressed. Our stay from start to finish the staff were very friendly and looked after us well. Value for money you cannot go wrong, they have all the amenities including a 24 hour bar, gym, sauna and steam room available. We booked 3 separate rooms which they gave us all next to each other which was a nice gesture. Rooms were very clean and everything was as it should be, rooms decorated and finished to a nice standard. They have plenty of entertainment and activities, games for adults and kids to play as well as a kids club so parents can enjoy time to themselves if wanted. A special thanks to Anil (waiter on roller skates) who was a great waiter and lovely host for us, always smiling and happy to help. The only thing I could pick on was that they should have more than 2 irons and a stand in each room or available separately for a 200 room hotel, other than this everything was perfect. Thanks again to all the staff.

Лена

The hotel, which does not meet the 4-star standard, is old and in terrible condition, and it is not called Sirius Deluxe. The restaurant on the beach has a terrible employee who bakes Viennese waffles, does not follow sanitary standards, is rude, and behaves in an extremely inappropriate manner. Today, I changed my opinion about the hotel. The restaurants were clean, and the evening disco was amazing! Before, it was dull and sad!

Eda Llyci

Very happy with the service, food, room, view and activities! I was with my family and we had a lot of fun! Everything was perfect! Best regards to the staff also!

Anastasiia Bodrova

I would give it a solid 4. I chose this hotel for my birthday and spent there a week. First impression was awful because reception was not welcoming whatsoever, not even a smile and yes I did expect at least a genuine happy birthday from you guys. I was working in hospitality for longer than 8 years and never seen reception staff being so nonchalant. There is only one gentleman who really genuinely tried. I was surprised by the treatment I’ve received in Spa. Angelika, bless your heart!Thank you for being so lovely all the way through our stay. Likely I wasn’t interacting with reception at all and avoided at all costs so the rest of my holiday was fabulous. We got a room facing another hotel and got really upset but then realized that only our rooms facing sunsets. Beautiful hotel and absolutely fantastic food. Guys, I can’t stress enough how happy I was everyday with the selection and those waffles on the beach took my heart. Animation team was the best I’ve seen in my life, really appreciate every day interaction and want to come back there again to see you guys! Evenings was full of beautiful show or DJ sets with fireworks. The hotel was full of people with kids but I haven’t been disturbed even once because they have been sent to the kids room or spent majority of the time on the beach and the best part is that pear can give you privacy and peace far from family’s. Overall it was really great holiday and please do go and play darts near pool, you have a great chance to meet the best people from different countries and then have a wholesome and meaningful conversations with actually very good quality beer at the bar up until five am haha Please avoid vodka and tequila in this hotel-poison… If you need atm please go out and then get straight to the main road, then turn left and walk down the road for about 5 minutes, you will see 3 different atm with good rates on the left hand side from you. defo recommend and thinking of coming back.

Hafsa Khan

Just came back from a 5 day stay at this hotel with my mum and sister. It was a very clean, grand and deluxe hotel with many amenities. CONS: - entertainment team was not good. They weren’t personable and didn’t get everyone involved in activities( I didn’t see many occurring). They need to work on getting people involved and recognising guests. - Food was too repetitive. Even on different themed nights, the food was the same. Most was tasty but breakfast was boring so thre needs to be some variety with all foods at different times of the day and the desserts. Also, the “snack time” should not be a repeat of the food that was served at dinner. PROS: - The bar service. The iced coffees, drinks and bottles at all time were amazing, especially when it’s so hot outside. Only thing I wish there was more non alcoholic cocktails. - The hotel was clean and beautiful - The security was amazing especially the man with white hair, who always used to park my car. - The rooms were always cleaned well and with great additions - All hotel staff tried to help at all times. - Good location for public transport but I would recommend taxis and cars if trvavlling to main Antalya. - Shops around hotel have good prices and are friendly. Overall, a really wonderful stay that we enjoyed and can’t wait to be back!!!

Jacek Wójcik

Very good food. Super friendly staff. This is definitely not a hotel for those who enjoy peace and quiet—you can hear music from the nearby disco almost until morning. Nice extra activities and evening attractions. A very nice entertainment manager. His colleague with an earring was a bit too familiar, a somewhat strange person, and his smile made me feel uneasy. The town is nice, with shops close by. I consider the stay to have been very successful.

Patrick Wood

First time visiting. Staff have been exceptional, very friendly. My wife and daughter were taken ill (not the hotel’s fault) but the hotel were very helpful with getting medicine and making us feel very comfortable…..above and beyond what is expected from a hotel. The staff are very professional and polite. The evening entertainment is excellent and location of the hotel close to all amenities. Ludmila and Ismet were exceptionally caring and 100% committed to making our experience as good as possible. They have consistently checked with us daily during our stay and it’s been very appreciated.

Максим Иванов

The hotel left a very pleasant impression. The territory is well-kept, compact and green, everything is thought out for a comfortable stay. The rooms are clean, comfortable. The food is varied - fresh dishes, a good choice of fruits, snacks and desserts. The staff is polite, responsive, always ready to help. The animation team is professional, they motivate and create a great atmosphere without being intrusive. The team is good at dialogue and have no problem interacting with children and guests. I was really happy to experience this. Thank you

maria

We had an amazing family vacation at this hotel - everything was truly five-star! A special thanks to the mini club team, especially Vlada and Dilara, who were absolutely fantastic with the kids. Every day was full of fun activities, creative workshops, and exciting shows. Our child couldn’t wait to go back each morning! The service, cleanliness, and food were all excellent. We’ll definitely be coming back!

beyza akın

We had an amazing stay — everything from the evening events like DJ performances and live music to the food, beach, friendly staff, and comfortable rooms was just perfect. A great choice for a honeymoon! We also tried Turkish hamam and massage experience. The hamam was spotless and truly relaxing. As for the massage, it was okay but overpriced, especially since it’s not included in the package and needs to be paid separately.

Yirga Berhane

I had a lovely break from start to finish! We arrived late at night on 27/07/25, after 10 PM. Even though dinner time had finished, Loretta at reception kindly offered us dinner. She is such a lovely and welcoming person – thank you, Loretta! All the hotel staff were professional, caring, and attentive throughout our stay. Our room was cleaned daily to a high standard – thank you to the housekeeping team! Both the indoor and outdoor swimming pools were clean and well-maintained. My son and I also really enjoyed using the gym and sauna – everything was fantastic. The food was amazing – honestly some of the best I’ve had on a holiday. I felt completely relaxed and was able to make the most of all the facilities, which meant a lot given how busy my life usually is. This was truly one of my most unforgettable holidays. A very nice hotel that I would definitely love to return to!

Shaéla Hatboulom

A little feedback on my stay, a great hotel! A top welcome! Welcoming waiters! Especially Best, Jehu and Mariana, big favorites, they are great! The super friendly cleaning staff! Nothing to say! The only shame is that in the evening you can hear the music quite a bit from the hotel room... and regarding the meals, a little more variety would have been great, but it's still super good, so not too disturbing. Otherwise, having booked on Booking.com, we were told there was a shuttle from the airport to the hotel and vice versa, but on site there isn't all that... it's a shame... but otherwise GREAT

Andreas Burger

The hotel has wonderful facilities and potential; the staff seemed to do their absolute best with what has been offered to them. The stay was pleasant albeit that there are some down sides… Waiters were wonderful. The pool is continuously cleaned and the grounds are maintained but THE HOTEL IS VERY OUT OF DATE … there is alot of maintenance that needs to take place, polishing the floors, vacuuming the carpets (appalling), sliding doors don’t close nor lock; the elevators are absolutely disgusting… the entertainment was enjoyable as they really tried their best to keep the guests happy. The hotel store is extremely overpriced- All in All this Hotel needs to be Updated.

Nurul Amin

Room was nice and tidy. Cleaners was wonderful. Staff members Keya, Kawsar and Asif really stood out providing exceptional service throughout our stay. The pool was great and the hotel is located near the coral bay beach which is wonderful. This review is a 4 star and not a 5 because 1: the gym opening hours are not available before or around breakfast or around dinner. The opening hours are strange as people will be busy doing other stuff during 10am-6pm. 2: whilst hotel suggests beachfront, not the best beachfront and cannot access the water as surrounded by stones and rocks. 3: barman by the poolside needs to work the bar more fairly by seeing who arrived in what order to the bar so customers are served fairly.

Jess English

Cannot fault this hotel after reading reviews was worried however there is a new entertainment team which are great, rooms cleaned daily, good food and the staff and incredible. Had an amazing stay thank you. Would definitely come back here. Each night are themed foods my only gripe is the beach which is difficult to get in with all the ticks but not the hotels fault. Manager was very accommodating also meeting my child’s additional needs. Only thing I would recommend is disability pool access as the older people staying struggled to get in. But for us 4 star absolutely

David Lynas

Lovely hotel, the staff are really helpful and attentive. Really good pool area and lots of sun beds, there is access to swim in the sea via a pontoon. We stayed B&B the breakfast was fantastic so much choice and variety and also a good selection of gluten free food. We got upgraded to a junior suite which really topped off a great stay

Jodi Plant

We stayed from 26th april to 3rd may 2025 room 2241 Wow first time in cyprus and will be back. This hotel is absolutely amazing. The food was 10 out of 10 fresh and tasty. A.la carte was lovely which was included in our room as we upgraded. Spotless clean and we got robe and slippers plus all little extras with the premium sea view class room The cocktails and drinks were really really gorgeous my husband has the malibus and cokes i had pina coladas and strawberry daquiris. Real proper made with the best alcohol Entertainment was fab a few nights from elvis tributes to singers. 4 pools which where lovely. Enough sun beds for everyone. Comfy Bar staff and food service was for us 5 star.. The guys and girls made us feels welcome and always there when needed a top up. Fantastic bunch. Bar manager he was the best always asking if we needed anything and a great sense of humour 5 star hotel 30 mins from paphos walk along sea front beautiful I could go on but i cant say enough that this hotel is the best we have been to so far Thanks royal beach we will be back next year definitely Jodi and allan

Suz Thurlow

An absolute delight of a hotel with fantastic food and staff. Toiletries in the room were lovely and I regret not bringing the opened shampoo & conditioner home! A very handy and reasonably priced in-hotel shop with drinks, snacks,souvenirs and any essentials you've forgotten

Angela Constantinos

Great hotel, food excellent and everywhere is extremely clean. Service was also great. I booked through Jet2, opting for All Inclusive plus, which was perfect for me. The only reason I gave 4 stars for the room, although not a fault of the hotel, are inconsiderate guests in rooms above who decide to rearrange the furniture in their room/balcony late in the evening, scraping chairs and tables across the floor. Could I suggest to the management to purchase some stick on pads for the legs of chairs and tables. A lovely touch by the Staff was the balloons outside my room as it was my birthday during my stay.

tracey stucky

Just had a wonderful week at this fabulous hotel. Clean, friendly, delicious food and excellent location. A great place if you like a morning or evening stroll along the sea front. We only did B/B and we can't fault the array of breakfast options (although the baked beans could be hotter lol). Such a great selection in all 3 restaurants. This hotel definitely caters for the older crowd. No music round the pool. No aqua aerobics, and very questionable evening entertainment. But we spent every evening at the local harbour so it wasn't a problem. Would definitely recommend doing a jeep trip around the island. So many stunning locations we would not have experienced without this fun day out.

John Edlin

Lovely hotel but a little difficult to find your way around. The hotel is quite large. The elevator system is different to any I have ever used with no buttons for levels within the carriage. Your room card offered to the outside terminal will show your personal level and automatically selects the correct elevator for you. Internally it then displays all stops the elevator will make. Plenty of bars and the food is excellent and for someone who has stayed in hotels all around the world that's saying something.

Dave

Visited in July with my 2 daughters. On the plus side; Rooms are immaculate with great showers and air con. The pools and the bars are very nice. The food was fine. Not amazing but perfectly adequate for the price and there's plenty of it at any time. Location is near the sea but there's not really a sandy beach there. You can still access the water though but if you want to swim you're better off nipping round to the next bay in a cab as the beach is fantastic. There's plenty of nearby restaurants along the sea front but they are relatively expensive. I didn't really see the entertainment as it's either show tunes or aimed at kids but it seemed to go down well with everyone and was well attended. Cons - Not much. The pool area is annoying as people reserve loungers with towels then don't turn up for hours. You have no choice but to go very early or join in. The staff really should prevent this as its unfair. Also the pool was so busy when they let the locals in there was no chance of a space so we resorted to going out for the day. So check what day they do this in advance so you're warned. Finally the all inclusive drinks seem devoid of any actual alcohol so if you fancy getting a holiday buzz you will be disappointed. Overall it's a good hotel for the price and you won't be disappointed if you decide to visit.

Siobhán Caplice

I can’t recommend this beautiful hotel enough. The food is gorgeous with so many options. Bedrooms are very comfortable and clean. Pools are lovely and location is great. Most importantly, the staff, especially the entertainment staff are absolutely wonderful. They make such an effort to get to know everyone. They are amazing with the kids and the dancers…just wow! Just when we thought our holiday couldn’t get any better…our little girl got to meet all the dancers backstage and give them a little gift on the last night. What a talented and kind group of people. Thank you so much db San Antonio for an unforgettable holiday.

charlie paterson

Fab week away in the sun! Excellent food and drinks with brilliant service. Great location for public transport. We had a couple of massages in the spa which were brilliant and exactly what was needed. The entertainment team work hard all day to get everyone involved which is amazing to see. Well done them! Would definitely recommend a stay here!

Cameron Mcdonagh

Just spent an amazing week at this hotel. We arrived at the hotel around 13:00 check in not till 15:00 but luckily our room was ready. The room was spotless and cleaned daily. The outside pool area was lovely. Very busy at the weekend due to locals being able to pay to use the pool. The staff are lovely and very helpful. The food was standard we eat out a couple of times. There are 4 restaurants you can book in the hotel which were really good and food was nice. On a whole our stay was amazing and have a great week. Thank you db San Antonio for looking after us.

sophie ess

Rooms are dated - a refurbishment is long overdue and this is the lasting impression. Very noisy air con but otherwise worked fine. The pool and sunbed area is nice and not too busy but the chemicals used in the pool were a bit overwhelming. Access to swim in the sea was great.

Joe

Room is good but not luxurious, only downside. Staff are so helpful, great service. The facilities are also great: a squash court €10 for an hour, a private pool open until 7, a gym open until 9 and a private sauna at €10pp with a variety of beauty treatments and spa therapy also available.

Aleksandras Ivaškevičius

Good location, nice see view room. Rooms clean, a lot of space. The air conditioner works well in the main room, but it doesn't work in the bedroom, it makes a lot of noise and doesn't cool down. Booking announced that an extra bed could be placed, but when we asked, we received a negative response that our apartment did not fit. very poor selection of dishes in the kitchen, but cooking is possible.

Elaine

Loved out apartment here. The staff were friendly and efficient and nothing was a bother. Special shout out to Alexander, the maintenance manager who helped us with a tv issue. He was prompt, mannerly and efficient and went the extra mile to sort the issue. Loved the pool area too. Hoping to return.

Sunil

We stayed here during our trip to Malta, it was a very enjoyable experience. The hotel is conveniantly located and walkabkle from most places in St Pauls Bay. The view is lovely from the sea facing rooms. I know a friend who stays here every time they are in Malta!!

Shayne Samuel

Absolutely loved it. The rooms were stylish, well-designed, and not overly crowded. The view from our room was unbelievable, with both the Dubai Ain and a beautiful sea view right in front of us. The bathroom design was a real highlight, especially the open plan bathtub facing the room. The whole setup felt modern and thoughtfully put together. The only downside was a small issue with the valet during checkout, which took away a bit from the departure experience. But honestly, it doesn’t overshadow how good the stay was overall. Highly recommend for anyone looking for a comfortable and stylish getaway in Dubai.

Abdallah Al shamsi

I wanted to take a moment to share a wonderful experience I had at Sofitel Jumeirah Beach. Recently, I came to the lobby to withdraw some money and was also hoping to buy some gum. While in a bit of a hurry for a meeting, I asked one of your lovely team members at the front desk for directions to a nearby shop. Without hesitation, she kindly offered me a sealed mint from her own bag so I could quickly refresh myself. Her thoughtfulness and professionalism genuinely touched me, going above and beyond what I expected. Unfortunately, I cannot recall her name clearly, but I believe it was either Sandra or Samantha. I wanted to ensure that her exemplary service is recognized and appreciated. Thank you for fostering such a welcoming and caring environment at Sofitel.

Shalak Ali

I stayed at Sofitel Jumeirah Beach with my wife and kids in rooms 1704 and 1705, and our experience was excellent from start to finish. The rooms were spacious, spotless, and had breathtaking views of the Marina and Arabian Gulf. The hotel’s location was perfect for the family, with the beach, shops, and restaurants all within easy reach. We also loved the infinity pool and the delicious breakfast buffet each morning. A very special thanks to Karthik, the room cleaner, who went above and beyond every day. His attention to detail, friendliness, and the care he showed made a real difference to our stay. He made sure everything was perfect for us as a family, and we truly appreciated his efforts. Highly recommended for anyone visiting Dubai with family.

Tish Thomas

I had high hopes of giving Sofitel a five-star review, as our experience was nearly flawless. The location was fantastic, the food exceptional, and the staff truly excellent. My partner and I visited Dubai to celebrate my birthday, and we were impressed by our room and the stunning views from the balcony. We thoroughly enjoyed the infinity pool, the buffet, and the convenience of nearby stores within walking distance—all of which contributed to a wonderful stay. However, we did encounter a challenge with the air conditioning in our room. Despite our request for assistance and the staff’s prompt response, the room didn't cool down as expected, even with the thermostat set to the lowest setting. Given the high temperatures we experienced during our vacation, a more effective air conditioning unit would have significantly enhanced our comfort. Overall, we had a fantastic time, and I would have loved to award a perfect rating if not for the air conditioning issue. Thank you for a memorable stay!

Dharmika Kothari

I have really enjoyed my stay at Sofitel. It’s been the ideal location and the room and facilities are great. Breakfast is lovely in the morning with a variety of choices. All staff are really helpful also. The hotel was to a high standard, rooms are spacious and I had a great sea view of beach. Surrounded by shops and restaurants and also local to other attractions. I would definitely recommend and come back

Halley Karoon

I had a very pleasant stay at this hotel. The location is very convenient and easily accessible, with several shops, supermarkets, and restaurants around. The check-in was very smooth, and they upgraded me to a suite which was spacious and nicely decorated. The staff were mostly really attentive and helpful. Everything i asked of the housekeeping or the management was served or taken care of within minutes. Also, they provided information about what guests may need outside the hotel. The breakfast was delicious and fresh, though it slightly lacked variety in the cheese and meat section. There is a pool which was heated. If you go by car, you can use the parking lot. The management constantly checked out on the guests to make sure everything was going well and their needs were catered to. They offer discounted or free beach club access to the guests (July 2025: Riva Beach Club). I would definitely recommend this hotel and will also go back in my future trips to Dubai.

Charlotte Rodgers

We had a great 30 night stay here. The location is good for easy access to JBR and Marina. Parking widely available as well. The biggest positive of our stay was seeing Simon’s beaming smile and welcome back everytime. What a wonderfully friendly and lovely man. Room was spacious, bed very comfortable and had the amenities needed. Breakfast was average, nothing hugely great but sufficient for what we needed. The buffet dinner was also average. Food could be really good, or a bit meh. Appreciate catering on mass is never going to be amazing though. Poolside always incredibly busy, and just not enough seating for the number of guests. Service from reception/restaurants/poolside always helpful, housekeeping great however the soluna beach desk lady was definitely not what you’d expect from a customer service role. Overall, would happily stay here again.

Tom Ryan

Overall my experience is very positive. The staff are amazing and helpful. On my early morning check in there was some misunderstanding as the travel agent didn't inform the hotel about early check in or even book to include the previous night. I suggested to the check in staff I would go and have breakfast and hopefully a room would be available. I was informed that I could not have complimentary breakfast until the next day. It would have been a wonderful expression of hospitality if the staff had the freedom to offer complimentary breakfast, especially after a night flight. I did eventually get a room and I was thankful for this. I am still enjoying my stay and the wonderful experience of the hotel and staff. Thomas Ryan

Emilia Afet

I had a really great stay at The First Collection Marina. From the moment I arrived, the team made me feel welcome. I was upgraded to a better room, which was such a nice surprise and made my stay even more enjoyable. The room was clean, and comfortable. The hotel is in a perfect location close to restaurants, shops,so everything was super convenient. It’s definitely a place I’d come back to. Great service, and a very relaxing atmosphere.

MIqbal Thabal

Great hospitality, delicious breakfast, and a relaxing atmosphere: We stayed for two nights (3-5 June 2025) with family and had a wonderful experience. The room was clean, comfortable, and well-maintained, and the overall atmosphere was warm and welcoming. The staff, particularly at the reception, were highly professional and courteous throughout our stay. One of the highlights was the outstanding breakfast, offering a wide variety of delicious options. Upon request, the hotel graciously allowed a late check-out until 2 PM, which was greatly appreciated. Although we didn’t get the chance to use them, the hotel also features a swimming pool and gym. We will definitely stay again. Highly recommended for a pleasant and comfortable family stay.