Natali Brynza
The hotel is large and looks nice, but the territory is extremely small — a short walk around the pools and that’s it.
All pools are cold. Even the so-called heated pools do not feel heated at all. The jacuzzi is ice-cold until 4 p.m. Precisely by 4:00 PM. It was at least warming up somewhat in the sun.
The food is acceptable, but the desserts are terrible — tasteless, unpleasant, and with no real choice. Coffee is only from vending machines and is undrinkable.
The towel system is extremely inconvenient. There is no mini-bar and no complimentary water in the room, which is unacceptable for an All Inclusive hotel. You constantly have to buy water, sometimes from vending machines on other floors. If you forget your card in the restaurant, you will not be served water or any other drink. The system is absurd.
The hotel claims to be family-friendly, yet around 80% of the guests are elderly (60+). The kids’ club was in terrible condition — cluttered, unsafe, with a large industrial stapler left on a children’s table. The children’s program is very weak, and the ceiling in the kids’ room is literally falling down. This is unacceptable.
Finally, the staff. I have never experienced such an atmosphere in a hotel before. The staff are unfriendly, rarely smile, and often look openly annoyed and dissatisfied, constantly making faces as if guests are a problem rather than customers.
Tracy Blake
Great hotel, good facilities and excellent location, right in the heart of Playa. Easy walk to the beach and nearby restaurants and shops. Nice spa which was included in our room (as we selected it when booking). The rooms are nice, however the mattress is a little hard which hasn’t been great for our backs.. but not too problematic. It’s clean and staff are friendly.
Anes Razic
My family and I attended this hotel for a week’s getaway in the sun. We also attended this hotel 3 years ago in Dec 2022 which was a better quality hotel back then. This year, the quality has tremendously dropped off and we will not be returning again in future. The reasons for this are self explanatory and detail added below for clarity in a timeline:
- Upon receipt of the hotel it took a very long time to be checked in which is a red flag straight away
- Every night the noise from the opposite hotel would go up until 11pm, however the night clubs would go up until 2am which prevented sleep.
- Hygiene levels in the room are of low standard in which damp can be seen in the bathroom. EVEN WORSE, I entered the toilet one evening and could not mistake what I witnessed which was an enormous cockroach next to the toilet as shown in the attached images. Please note as soon as I arrived into the bathroom, the cockroach went into the bidet which I believe there is an infestation. At night my family and I could hear a cockroach noise coming from the AC unit which was concerning.
- WIFI quality was absolutely horrible and you could not do anything with it any messages or Google searches would kick you off the WIFI. I complained about this matter in which reception sent an individual to have a look. He did not have a clue what was going on and the only check that was done was if he could connect to the WIFI. No additional tests, I even showed the individual the speed of the WIFI through an individual app and he did not understand this nor take this information further. The only apology we got was a Champagne delivered to the room which was thoughtful however not a fix. Last time I checked, a bottle of fizz does not fix WIFI. If it does, please inform me.
- The waiting time for food was very long at times which was unprofessional, in specific for the grilled meat (personally waited 11 minutes for steak).
- The evening entertainment is of low standard also the day activity’s are non existent comparing to 3 years ago.
Overall the points above conclude the stay at Alexandra Gala. My family and I will not be attending in future. My advice for any new customers would be to choose carefully and spend the extra money for a better quality hotel.
The_ Jester
Honest Review (hopefully the management team see and address issues).
Firstly,
Yes it is one of these type hotels where people try to reserve the sun beds. There are small signs around saying not to reserve sun beds and opening hours of pool area from 10am. Despite this 25% of sun beds already have towels on.
This needs to be managed by the staff please as immediately sets the hotel off on a negative feeling.
Whilst on the subject of pool area,
The way of getting towels is VERY backdated, having to go to reception where you are expected to pay for a towel (inside tip, go to the spa and get one for free).
Only hotel i have ever been to where you are expected to speak to Spains Grumpiest lifeguard (chunky guy with glasses and brown short curly hair) to get a towel. Why aren't there towels available on the side and a towel bin to drop them off also.
Pool area also had daily entertainment, which was a woman with the most annoying screeching voice blasting loud music and jumping about, didnt match the audience at all with only 5 people joining of a crowd of around 90 guests dotted about. Also no snacks or food available from pool bar which you have to wait until 11.30 for it to be open (why not open it earlier at 09.30 as plenty of staffing around who could do this). Only one staff working there.
Now you might think im just being grumpy but the negative vibes continue.
The restaurant is a bit of a free for all, no waiter/waitress at entrance greeting you. Service can be variable, had 3 separate meals where eaten most of my food to then have a waiter come ask what I would like to drink (bit late at that point). No free water is provided and they charge almost 3 Euros for water, doesn't quite match the "Half Board" that is advertised.
Good selection is good and plenty of variety.
If any dietary restrictions its a nightmare, food signs dont clearly list what is in the dishes and often not next to correct item so dont know what your getting.
The rooms, well they are a decent size and nice enough bathroom, however air-conditioning is terrible. No control panel to adjust temperate only a dial for fan speed which is a set temperature.
Bedding you get a thin sheet and in cupboard 2 blankets which are fluffy and itchy. So either get really cold or too warm and itchy.
This could be improved with the option to actually control the room temperature. Balcony area is nice with flowers and good amount of space. Wall between neighbours could be a little bit higher but that is just personal preference.
Room only had one dressing gown and set of slippers. Also had to ask for additional blankets to stay warm.
Hotel staff are hit and miss, clearly a dislike for the English at the front reception area as can give a cold impression on interaction with limited English (admittedly we are in Spain).
Hotel Spa and gym was disappointing, many of the gym items have seen better days with worn or missing parts. Hotel gym is VERY warm, unable to control air con inside and when asking spa staff if they could lower the temperature got a shrug. No water provided in gym area (first time ive come across that) and no gym cleaning equipment available like cleaning spray.
Spa was a let down, half of the Saunas and steam room were out of action. Also lists 4 different shower types but in fact is just a bucket shower and then 3 of the same type showers. Jacuzzi also not working on one of the days.
Overall feeling disappointed with my stay, this is based on poor control of towels around pool area, free for all school canteen feel of restaurant plus hit and miss customer service levels of the staff. Lists itself as a luxury hotel but the poor management is evident. For the price paid feel like I have been charged too much. Would be reluctant to return in the future in its current way of operating which I imagine is worse in the very busy Summer. If you don't mind being disappointed in getting a sun bed and poor service then feel free to stay here but for a bit more to pay there are better options out there (in my opinion of course). Would rate 5/10.
Kerrie Obrien
Great location, lovely hotel. I would come back here, the entertainment team were lovely, especially Midani (sorry if spelling is incorrect). Here are some things worth noting before coming : no wrist bands, instead you use your room key, which i found quite annoying , especially when in other hotels the kids can go straight up and get what they want without having to get me to find the room key each time.
They say on arrival, there is no life guard until 11am, I did not see a single lifeguard my entire 10 days stay, just a guy in a corner giving out towels and collecting them so if you have young ones u may want to consider this.
The all inclusive food options at the snack bar are quite basic compared to the food advertised (you can pay extra for these) it isn't explained to you that only certain things are included.
We paid for late checkout (€11per hour) but it doesn't include food or drink after midday, even if u pay extra
Things which I think could be improved: although our room was cleaned everyday, the tea cups and tea bags etc were never replenished, on other all inclusive I've been on they always have been.
The food could be labelled a bit better, all the desserts just said 'assorted desserts' which wasn't too helpful, and I wouldn't know where to start to navigate that if you had allergies.
Overall a great holiday, just some points I think I would like to have known before I went.
Thankyou hotel gala x
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