NogaCorp
I visited the Alexandre Gala Hotel in 2024 for 10 nights, so I was able to get a good idea of the quality of the services offered.
The hotel is very well located. It is close to the beach (you have a special exit to the beach) and at the same time it is "in the center of the action" (there are a lot of bars and restaurants nearby).
The first impression was good. Large reception and a pleasant receptionist. However, it got spoiled by the impression of the room. I got the worst room in the hotel, in my opinion. The room was dark and noisy, because it was located on the ground floor and above the entry to the garage. On one side there was noise from the corridor, where billiards and other games were played, and on the other side from the garden, there was a noisy wooden walkway used by the guests to go to the beach.
The next day I asked to change the room and I chose a room without extra charge, but with a side view of the sea. From that moment on, I was very satisfied with the accommodation. The room was spacious enough and the mattresses comfortable enough. Also, the noise (to which I am sensitive) was almost non-existent in the room.
I was also satisfied with the food. I had paid for half board and the food for breakfast and dinner was very good, both in terms of quality and quantity (variety of choice).
The hotel also had a swimming pool, which was at a pleasant temperature (given that the ocean was quite cold in May, I used it quite often). Since I had not paid for the "all inclusive" package, I had to pay extra for all drinks and fast food by the pool, and the quality of these meals was low and the prices high.
The hotel also offers an underground parking lot, which I used to park my motorbike, since it is very difficult, sometimes impossible, to find a free parking space in the area.
The Alexandre Gala Hotel was a nice surprise for me. As for the price, it offered very high quality services, a very nice view and excellent food. I definitely recommend it. I would be happy to come back again. Gracias!
Richard Pedlow
We had a really great holiday. Super clean hotel. Decent choice of food and themed nights. Mexican being our favourite! Entertainment during the day could be better during the day but in the evening it's brilliant! Different everyday week and the staff in the entertainment are lovely. Very friendly and my son loved them. 4 stars all round. You get what you pay for!
nicola wallace
Myself, my partner, daughter and granddaughter arrived home from Hotel Gala a few days ago and I've already booked it again for next year.
Absolutely everything was great! The rooms were cleaned and fresh towels placed daily, all of the staff were super nice and helpful. The pools were brilliant, very clean and no shortage of sunbeds. Entertainment was also very good.
But the food...omg I looked forward to every meal and came home a few pounds heavier. Huge variety and fresh every day. Most days I went for seconds, it was that good!
A few reviews have mentioned noise from nearby Veronica's. Yeah it can be noisy if you're out on the balcony, but when you close the patio doors you can't hear anything so it doesn't disturb your sleep.
It's very central for everything. Siam mall and park are only a ten min walk away. There's loads of shops and bars within a five min walk too. They even have a secret secure walkway to get you right to the shops quicker than walking down the street.
Don't be put off by negative reviews, its honestly brilliant, I'm already counting the days until I return!
Ghost Gessie
This hotel is rated 4 stars, but in reality it falls far short of that standard. The main issue is the complete lack of professionalism among the staff. With the exception of a polite young man at reception (unfortunately I did not get his name), most staff were unfriendly, dismissive, and at times outright rude. In the restaurant, I even witnessed dropped food being put back onto the table(buffet) and served to guests, which absolutely unacceptable.
Another disgrace: even if you book half board or full board, you still have to pay extra for water at meals. Not a single drink is included — not even tap water, and there isn’t even a water station available. No one explains this to you when you arrive. Instead, you only find out when you notice other tables with a bottle and ask for one. Then, with a condescending tone, staff inform you that you must pay extra for all drinks. This is not only misleading, but also extremely rude in the way it is handled.
On top of that, there are countless hidden costs:
-€17 per person, per day to use the indoor pool (which they call a “spa”).
-€25 extra just to unlock the minibar in your room.
-Every drink at lunch or dinner is charged separately, even on half board or full board.
-Even beach towels come with an extra fee.
The rooms are small and quite basic for a hotel of this category. Acceptable, but nothing close to 4-star quality.
Overall, this property is misleading, overpriced, and unprofessional. Between the rudeness of the staff and the endless hidden charges, I cannot recommend it and I certainly will not return.
Martin Davidson
Rooms need an upgrade. Our room was not clean when we arrived, we complained and we're moved to a cleaner room, not perfect but better. Can't complain about the service, it was all very good. The location is not great if your away with young children, its next to Veronica's, a very lively area for young people on the lash
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