Ionela Zlatea
Very Disappointing Stay – Definitely Not Worth the Money
Our experience at this hotel was extremely disappointing from the very beginning. We discovered mold in our room, and although we immediately reported it, nothing was done for three days. When they finally “fixed” the issue, they decided to paint the room without informing us or offering a different room during the process. We returned to a strong, unbearable smell of fresh paint—completely unacceptable, especially since we were traveling with a small child. I then had to wait over 30 minutes in line at reception to get the situation resolved, and only after that were we moved to a new room.
The restaurant was another major letdown. The food quality depended entirely on who was cooking that day, with some evenings being truly awful. Even worse, cockroaches were freely crawling on the counters where food was served and even in our room. When I reported this to the receptionist, I was told that “this is how it is in Tenerife,” which is not an acceptable excuse for poor hygiene.
Other unpleasant surprises included having to pay a €15 deposit for pool towels and an additional €1 every time you want to change them. The indoor play area for children is open only one hour during the day and one hour in the evening (21:00–22:00), which is extremely inconvenient.
The only positive aspect of this hotel is the children’s pool.
Overall, I absolutely do not recommend this hotel. It is far from worth the money and was a very disappointing experience for a family holiday.
Kerrie Obrien
Great location, lovely hotel. I would come back here, the entertainment team were lovely, especially Midani (sorry if spelling is incorrect). Here are some things worth noting before coming : no wrist bands, instead you use your room key, which i found quite annoying , especially when in other hotels the kids can go straight up and get what they want without having to get me to find the room key each time.
They say on arrival, there is no life guard until 11am, I did not see a single lifeguard my entire 10 days stay, just a guy in a corner giving out towels and collecting them so if you have young ones u may want to consider this.
The all inclusive food options at the snack bar are quite basic compared to the food advertised (you can pay extra for these) it isn't explained to you that only certain things are included.
We paid for late checkout (€11per hour) but it doesn't include food or drink after midday, even if u pay extra
Things which I think could be improved: although our room was cleaned everyday, the tea cups and tea bags etc were never replenished, on other all inclusive I've been on they always have been.
The food could be labelled a bit better, all the desserts just said 'assorted desserts' which wasn't too helpful, and I wouldn't know where to start to navigate that if you had allergies.
Overall a great holiday, just some points I think I would like to have known before I went.
Thankyou hotel gala x
Louise H
Great holiday all the staff work so hard. The animation team are 10-10 they work so hard day and night. Big shout out to Maintane she is one of the best. She made our little girls holiday memorable as she’s still talks about her everyday. We really enjoyed our stay ans will
Be coming back next year!
Food same as most all inclusive but we eat out most nights. Location in central to everything all in all a great holiday.
Richard Pedlow
We had a really great holiday. Super clean hotel. Decent choice of food and themed nights. Mexican being our favourite! Entertainment during the day could be better during the day but in the evening it's brilliant! Different everyday week and the staff in the entertainment are lovely. Very friendly and my son loved them. 4 stars all round. You get what you pay for!
nicola wallace
Myself, my partner, daughter and granddaughter arrived home from Hotel Gala a few days ago and I've already booked it again for next year.
Absolutely everything was great! The rooms were cleaned and fresh towels placed daily, all of the staff were super nice and helpful. The pools were brilliant, very clean and no shortage of sunbeds. Entertainment was also very good.
But the food...omg I looked forward to every meal and came home a few pounds heavier. Huge variety and fresh every day. Most days I went for seconds, it was that good!
A few reviews have mentioned noise from nearby Veronica's. Yeah it can be noisy if you're out on the balcony, but when you close the patio doors you can't hear anything so it doesn't disturb your sleep.
It's very central for everything. Siam mall and park are only a ten min walk away. There's loads of shops and bars within a five min walk too. They even have a secret secure walkway to get you right to the shops quicker than walking down the street.
Don't be put off by negative reviews, its honestly brilliant, I'm already counting the days until I return!
My Booking
