James Watson
Our stay was mixed. The hotel itself was fine, but a bit dated. We had to move rooms due to brown water coming out of the bath taps, something that was rectified pretty quickly and didn't really impact on the holiday. Beds were comfy which is definitely not always the case
The food and drink was good but not particularly exceptional. The staff struggled to keep up with demand, with popular dishes not being replenished during dinner and plates running low.
The staff were a real mixed bag. The reception staff with a few exceptions were rude, hostile and in some cases actively unhelpful (seriously trying to book the Italian restaurant shouldn't be that painful an experience and require that many dramatic sighs). On the flip side, Erika and the Kids Club team did an absolutely incredible job entertaining children during the day and doing a brilliant mini disco every night. As well as doing the grown up entertainment, they were total pros and made our daughter's holiday.
One last comment, why is the coffee shop only open between 1430-2130? That might be the most baffling thing I've seen at a hotel in my life....
Ejnar Andersen
The hotel rooms are small. The cleaning is all right. Bathrooms are really good, however the hair dryer in our room was out of order. The rooms have no kitchenettes or anything like that.
The hotel is located in a party district, so it's quite noisy by night. But that's of course not the hotel's fault.
One major problem is that some of the people in the hotel's reception just aren't service minded. The staff of the reception could easily have helped us with an issue concerning the number of beds in our two rooms. But they simply didn't bother.
There are hundreds of nice restaurants in the neighbourhood. Therefore the hotel's half board (as well as all inclusive) is waste of money.
Carl Charlesworth
Very good hotel with very good quality all-inclusive food. Coffee shop for afternoon tea and cake is excellent. The pool snack bar also has a decent food offering or the main restaurant. The desert options are also good, including chocolate fountain. All the staff are polite, friendly and helpful and a credit to the hotel. Animation team has plenty of events on and do a great job. They have a dartboard up and four person fuzzball always available. Just take your own darts and app for scoring. The branded drinks was a very nice surprise on tge All inclusive and we didn't have any problems getting sun loungers and there are plenty of different areas outside to enjoy your break. Probably not the cheapest hotel in the area but great location including direct access to a large sandy beach so nothing not to like. I would definitely recommend this hotel.
Rodric Jones
Decent enough hotel. Rooms were clean. We had 2 rooms, sea view room was v nice, other room on floor 1 overlooking the air conditioning units, complained but they couldn't find an alternative room. Food is ok for buffet, chips for breakfast was terrible, hash browns did make an appearance at lunch. Close to poor beach, but you need to walk 15 mins to find a good beach. Pool was ok, no ball games permitted, but then they have twice daily volleyball and polo, lmao. Reception staff very very rude, 0/5 for Reception experience. Personally, I'd not go to this hotel again, there are many others in the area that are much better.
UPDATE: Severe food poisoning on last day, the snack bar at the pool. Had sickness and diarrhoea on the plane back to the UK! Worst thing I've ever had to deal with. H10 Management you owe a huge apology to me, my family and the crew of the Jet2 plane!!!!
Harj Mehat
Rooms are clean and a good location.
check in was OK, friendly reception staff. However, I didn't expect to pay deposit for safe.
no free coffee or tea in room.
You get charged every time you want to swap pool towels over.
Room did have an odd smell when you first walk in.
They don't replace water in room.
Wifi for guest and visitors both very slow.. so even the tv often starts glitching. it would be easier if they just charged the extra bits onto the card if not returned rather silly bits of paper receipts.
Other facilities appear to be fine
My Booking
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