Charlotte
Great location sea views from our room amazing people there were all really nice we was lucky with the weather 25 in February. We went on a boat trip bit disappointing as didn't see the dolphins but chose a booking outside of the hotel. Nice Spa local and beach clubs and the hard rock cafe lots of posh shops. No complaints really apart from the wifi and data service from my work lap top missed a meeting. The buffet food was nice as all inclusive. Not much chose for cocktails but the beach bars local have a good choice of cocktails. Towels on sunbeds all day some days not enough sunbeds perhaps need some more. The entertainment team was really good lots of activities. Good location for pick up to exclusions days out. The monkey park is local we had a taxi pick up. Ideal family hotel relaxing.
Burcu Engin
English:
This hotel is truly a pleasure. I traveled alone and I really want to compliment them. Even though it is a large hotel, everything is very well organized and runs smoothly. My room had a sea view and it was spacious. The cleaning service is excellent. The breakfasts are very good, and the hotel location is also fantastic. One of the best things is that there is a great walking and running path right in front of the hotel. I would definitely recommend it with confidence.
Елена Кальване
We stayed at Sol Tenerife for two weeks in early January 2026. The location is excellent (10/10): right on the waterfront and in the center of Playa de las Américas, with easy access to shops, restaurants, and beaches. The hotel is bright, but there is a high chance of getting a room on the non-sunny side, so I recommend requesting a sunny room in advance.
Unfortunately, our stay was negatively impacted by bed bugs. During the second week, we were bitten after using an extra blanket from the wardrobe. The management reacted quickly, moved us to another room, and cleaned all our belongings. However, we noticed other guests with similar bites, which suggests this may not be an isolated issue. Our parents, staying in a different room, had no problems.
Another downside is the noise. The surrounding bars and clubs are very loud, especially on weekends, making this hotel unsuitable for sensitive sleepers. The staff try their best, but due to the hotel’s size, some issues seem difficult to resolve fully.
Paige Thomas
I stayed at Sol Tenerife for the second time from 20th January to 5th February this year, and once again, I had a wonderful holiday overall.
First and foremost, I cannot praise the entertainment team highly enough. Daniel, Noemi, Nadia and David are truly exceptional at what they do. They are the biggest asset to this hotel. They are knowledgeable, friendly, approachable and completely professional and consistently positive at all times. The fitness classes are fantastic, with a great variety on offer to suit different abilities and interests. I particularly love that many of the classes take place in the garden area – it creates such a calm, retreat-like atmosphere that makes the sessions even more enjoyable. The team bring such positive energy to everything they do; they are upbeat, motivating, and always manage to put a smile on your face and lift your mood no matter how you’re feeling. They are genuinely the heart of the hotel and a huge reason I continue to return. Their energy and enthusiasm enhance the guest experience.
The evening entertainment is also diverse and enjoyable and well worth staying in the hotel in the evening to watch and get involved in.
The bar and restaurant staff are also excellent - welcoming, attentive and always happy to help.
During my stay, I unfortunately had an issue in the restaurant with another holidaymaker who would not leave me alone. A special mention to Alberto, the waiter from the restaurant, who handled the difficult situation quickly and professionally, ensuring I felt safe and supported. I was incredibly grateful for how seriously he took my concerns and how promptly he resolved the matter, he handled the situation with outstanding professionalism. His response was exemplary and made me feel safe and supported, which means a great deal when you are away from home.
In terms of the hotel itself, there are areas that would benefit from a cosmetic upgrade, particularly around the pool where some of the paintwork is beginning to deteriorate. However, this did not prevent me from enjoying my stay, and I would not describe it as a bad hotel at all.
Unfortunately, my experience with the reception staff was disappointing. I had a significant issue with my room, as dirty toilet water was leaking onto the bathroom floor. Despite reporting this three separate times, I was not offered a room change and felt my concerns were not taken seriously. I ultimately had to go through Jet2 to have the situation resolved. This was frustrating and disappointing, especially as the rest of the hotel staff are so attentive and professional.
I would give the entertainment team and bar staff 5 stars for my experience I have had and genuinely cannot praise them enough. However, it is a shame that the front of house experience lets the hotel down. Front-of-house staff are the first point of contact for guests, and in this instance, they failed to provide an acceptable level of service.
That said, the hotel is in a fantastic seafront location and I’ve never had any issues despite Veronica’s being next door. Overall, it’s a great hotel, and in particular, thanks largely to the incredible entertainment team, they are the reason I continue to book this hotel. I have already booked my next two holidays here and genuinely cannot wait to return.
Tarliah Wills
I recently stayed at this hotel and had an excellent experience. I found some of the negative reviews surprising, as they did not reflect my stay. It’s important to have realistic expectations—this is not a five-star hotel, but it delivers outstanding value for what you pay.
From the food and entertainment to the overall service, everything was impressive. The room was spotless, and housekeeping maintained a high standard throughout our stay. Even on days when we did not require cleaning, staff still checked in to see if we needed any additional items, which I found particularly thoughtful.
The staff were consistently accommodating, friendly, and helpful, which made a significant difference to our overall experience. The food was also excellent, offering both quality and variety.
The hotel’s location, right on the strip, was very convenient. Despite this, noise levels were not an issue—even my boyfriend, who is quite sensitive to noise, found it perfectly manageable.
Overall, I had a wonderful stay and would highly recommend this hotel to others.
