Ona Hollywood Mirage

Linda

The apartment itself was spacious and generally sufficient for our stay. However, all the furnishings, equipment, including the bathroom, were very old. Normally this wouldn’t be a major issue, but it was absolutely not in line with the price we paid – 240 EUR per night. The biggest problem was the lack of sound insulation. The windows were old and poorly insulated, so every sound from outside was clearly audible. For a property in this price range, the owners should seriously consider investing in new windows or proper soundproofing. Cleaning was provided only once every four days. This might be acceptable for lower-priced accommodation, but at this price level, daily cleaning is usually standard and would be expected. The accommodation also recommends using a safe, but the safe comes with an extra charge. Again, for a property in this price category, this should be included in the price. Our apartment was located right next to a stage where a New Year’s Eve party was taking place. We returned from the city center at 1:30 a.m., and the music was still playing extremely loudly. At that point, there were only about five guests dancing, while the rest were staff members. Because of a few people, hundreds of apartment guests were unable to sleep. I understand that this happens only once a year, but even so, it does not seem acceptable to keep loud music playing at full volume when almost everyone else is trying to sleep.

Tom b

We had a really enjoyable stay at Hollywood Mirage Hotel and overall would recommend it, especially for families. The rooms were spacious and very clean. There was plenty to do for kids, and the kids’ club was great — our 2-year-old loved it. The pool area was excellent, with one warm heated pool and two other pools offering lots of entertainment throughout the day. Unfortunately, the only negative aspect of our stay was an issue with customer service at reception. One receptionist with brown hair was extremely rude to us on two separate occasions and showed very poor customer service skills. We also spoke to another couple who had experienced the same issue with her, which suggests this wasn’t an isolated incident. Aside from this, everything else about the hotel was very good, and with better consistency in customer service, it would be an excellent family resort.

Lorenzo Valhalla

★★★★★ Excellent family stay We stayed at Hollywood Mirage from 8–15 December in a duplex apartment (room 6030). The apartment was very nice, clean, quiet, and perfect for sleep. The view was great. We had two terraces: one very private with sunbeds, and another open one, which was ideal. The hotel is huge, like a small village, with many swimming pools and daily activities, especially for kids. We have two children and they loved it. There are also quieter pools if you want peace and relaxation. The hotel is on a hill and a bit steep, but it wasn’t a problem. You can rent a double scooter and charge it at the hotel—we charged ours every night. There are stairs nearby that take you down quickly to a shopping centre (about 3 minutes). On the roof there are great restaurants, cocktail bars, fast food, Mexican food, and evening shows with big screens. The beach is not far. The hotel was very clean, everything well organised. The staff were excellent—reception and pool staff especially friendly and helpful. Perfect for families. We will definitely come back.

Brian M

It is an ok hotel. Arrived in hotel early and room wasnt available till four. Asked the lady on reception could she call us if it was available earlier and got a smart reply back. Kids pool was absolutely freezing 6 out of the 7 days to the point where no kids were going in. Could hear everything from next door apartments and above. The hill was a nightmare to come up. The plus side is the entertainment crew were excellent 👌 pool bar staff the same. One or two on reception could do with cheering up after all you are the first people customers see when coming to the hotel. Overall an ok stay. But would I come back I dont think so.

Marco S (MarcoVolo)

Room is big enough. the bedroom is located on an upper floor trough narrow steps. The balcony is fantastic. A great view, and kitchen has all the facilities. Bad side... No heating in room, so at night a bit freezing in winter. And both bed and sofa really not comfortable. Really overpriced.