Steve Powell
I recently stayed at Alua soul Costa Adeje for 10 days with my partner and although we had
a great holiday there were aspects of the holiday that we found very disappointing.
As we had previously stayed at an Alua soul in Majorca (which was amazing) we expected
a similar experience , unfortunately this was not the case.
The hotel was immaculate and all staff we met were friendly and helpful.
The room was great with air con that was much needed. Cleaners did a great job and would
clean daily if required. Additionally, we always received a bottle of water once ours ran out.
Only criticism is a lack of coat hangers but that is the same in most hotels.
The pool was lovely and clean, plenty of beds and umbrellas. The pool opened at 9am and
some people started queuing about 8.30am, however we never struggled to get a bed.
We went all-inclusive and this is what we found quite disappointing. The pool bar was
always understaffed, although the staff did their best, we always had to wait for the drinks
and food. The menu is quite limited with what is included in all inclusive (both drinks and
food at the snack bar) and if we wanted to order anything not included, we would have to
pay for it at a reduced price – seems to defeat the object of it being an all-inclusive holiday.
The major disappointment for us was the evening meal – the food was very limited and very
repetitive so after a few days we got bored eating in the restaurant. On top of this, there
was no air conditioning in the hotel lobby areas or the restaurant, so it was excruciating
trying to sit and eat a meal. It became a case of getting in and out as quickly as possible in
order to cool down. We did complain about this, as the restaurant and bar staff – as lovely
as they were – were clearly uncomfortable in the heat and commented to us how hard it
was to work in these conditions. Similarly, although the hotel has pool tables, table tennis,
darts and a screen for the football, due to lack of air conditioning it was impossible to
participate in any of them.
Consequently, we ended up eating out for half of the holiday, which isn't ideal when you
have paid a lot of money to be all inclusive. You are not expecting additional costs.
The entertainment was not great – in the day the 2 reps would do the usual pool Zumba and
volleyball etc. but it was difficult to hear them on the microphone, and they only really
interacted if you spoke to them. Similarly, at night, there would be a quiz at 9pm and then
usually a singer until 10.30pm and then that would be the end of the evening. I have to say
though, that both reps were really nice when you approached them and clearly, they were
in a difficult position as you sensed that a lot of the guests did not want to engage in any
activities, and some even complained about the noise. There is only one bar open at night, which is inside, with no air conditioning and it is very short staffed so constantly queuing for a drink. The bar opens until midnight, but all-inclusive drinks stop at 11pm and you are then
expected to pay for drinks. Not enough tables and chairs outside of an evening.
All in all, we did have a good holiday, and the position of the hotel is great – right next to the
beach and all the bars. Top tip – down the stairs by the pool is a gate to the bars with a
great sports bar – the Drunken Striker – on your doorstep which shows all the football
games. The room and staff were great, I think if we were to return, we would just book bed
and breakfast and spend our money going out of an evening
Paul Crockford
The location was pretty much central to all our needs.
The hotel was clean, spacious and the room was great. Staff were very friendly and couldn't do enough to help.
We will definitely be staying here again in the near future.
Mary O'Hagan
Solo trip that cost over £1k for 3 full days, 4 nights including flights. Rooms are nice and very clean. Most staff are friendly.
However, food was literally 2 star. I couldn’t decipher what the food was supposed to be particularly for lunch and dinner. Not expecting luxury food in a 4 star in Europe. Very repetitive menus, very limited offerings and either overcooked (eg scrambled eggs in morning, veg at meals) undercooked (eg Mousakka with hard potatoes), or unidentifiable and so fearful to eat. Basic food can be done well.
All inclusive drinks and snacks were most basic package I’ve ever had. One of each wine. Only draft beer, a couple of cocktails. No nuts or crisps given with food. Empty mini bar etc. I’ve never experienced anything as basic. I definitely felt I lost money on this trip.
On first night arrived late and was put in a very noisy room overlooking a bar with loud music. Asked to be moved and was told they couldn’t look at it till the following day. So I went down to reception and they funnily found one that was quiet. Recommend asking for a quiet room if you’re there to rest. And doing half board.
WiFi also wouldn’t work for me beside the pool. Was fine in main hotel so I had to pay for my data- which then made access fine- so was clearly a WiFi issue on the hotels part which was denied.
Felt like there was no aircon in the lobby so was extremely hot when there and this was in October.
Food examples in picture
Michelle Cattermole
Stunning hotel ,when we walked into reception we were met with the spectacular hallway with a beautiful staircase, absolutely gorgeous, all the hotel was spotlessly clean and immaculate throughout. In a great location, near 2 beautiful beaches ,and placed to eat and drink
Nathan Chainey
Our stay at AluaSoul was superb. The hotel is well equipped with everything you need on site, very clean, but most of all the staff are extremely friendly and helpful and seemed to remember each guest and their preferences personally which made the stay that bit more comfortable. We spent a week there and were in and out at all times of day for meals, drinks, activities, and to use the pool or gym; no matter what time, there was everything you need without too many crowds and with enough staff members to help with what you need. It is well-located amongst bars and shops and very close to the beach so it's a perfect base to explore the island. If I was to come back to Tenerife, I'd definitely choose to stay here again.
My Booking
