Jo Sheehy
This hotel while older is a wonderful hotel, the rooms are spacious and spotlessly clean, the rooms have balconies with fabulous views, air conditioning that cools the room quickly with overhead fan to circulate the air, there is a fridge and kettle and a safe that can be hired for your stay with an excellent cleaning service every day. The pool area is very relaxed with plenty of loungers and a very friendly life guard Aaron who keeps the place great and ensures loungers are not reserved all day without use. There is a snack and bar service poolside with friendly staff. There are activities day and night if you want them and all looked like good fun. The food while not excellent is very good with lots of choice. I liked the breakfast very much with fresh made to order items the hotel staff are wonderful efficient and warm and friendly and always helpful. I would definitely return if going to Porta de la Cruz.
james Thompson
Perfect flat position in Puerto with easy walking all around. Excellent friendly staff especially the lifeguard at the pool. Food choices were good and varied. The Air-conditioning was very efficient and the refrigerator was very useful. Value for money, I've already booked to come back!
london A
Hotel`s location was excellent. located near the shops, sea and old town. All within walking distance.
We booked a seaview with balcony on high floor so had a great view of the sea and the promenade! Great size too,with loads of cupboards with clothes hangers and place for your suitcases. It was north facing so the room was cool too! Air condition worked, didnt use the celing fan, but it seems they did the job.
Bathroom needed bit of work, the floor and the vent was chipping off in some places, but bearable.
Only downfall was that the bedlinens was not changed even after 3 days, even told the reception and the cleaner on our floor to change it after our 4th night, but the bed linen wasnt changed. There was some hot humid nights, and felt our bed needed fresh clean sheets!!! Finally using google translate in spanish, I showed the cleaner on our floor to change the bed linen as it hasnt been changed for 4 nights! Not sure of their hygiene standards ... but they finally changed it on our 5th day so just be aware, they dont always change it as they say!!
The food on the 1st floor was adequate, nothing special, some days, it was good but it was hit and miss, but had good selection of salad, hot food, pizza, paella, pasta and deserts. The menu changed slightly everyday.
I can see trying to please different nationalities and hundreds of ppl all at once can be challenging. Felt the restaurant staff needed to be bit more friendly too. Some was quite aggressive, and demand you order some drinks. Not sure if that is because its a commission based?!
Overall, Hotel was good, needed bit of uplifiting especially on the ground floor, by the bar/cafe area and needed work on big empty lounge space. looked bit bear.
The layout of the ground floor needed re design.
Felt the pool area also needed more space, the pool area got full before 11am on a good sunny day, so bit of madness trying to reserve your sunbeds!! Not a great view either, looking at nextdoor hotel and flats. Maybe the pool area needs to up grade as there was empty space next to the pool area, which looked like outside games area (No kids in the hotel so this space was bit of waste)
This area could be turned into 2nd pool area or at least a garden area with more sun beds??
I think we would return again maybe in few years time, when these upgrades has been implemented!
wear 150bpm
Fantastic food, comfortable stay – but some areas need updating
The buffet was absolutely fantastic – delicious food with plenty of options for gluten-free, lactose-free, vegan, and vegetarian diets. The variety and quality of the meals were truly impressive!
The room was very quiet with a stunning view, and the bed was incredibly comfortable – we slept really well. However, the room itself felt a bit old and worn, as did the reception area and lobby. The design in the dining area also felt a bit cheap, and it’s a shame there was no kettle provided in the room.
Overall, a very pleasant stay, especially thanks to the amazing food and peaceful atmosphere, but the hotel could definitely benefit from some renovation.
Jim Hicks
Really lovely hotel, nicely positioned near the small town of Puerto de la Cruz.
Lovely restaurant and we were really impressed with the variety of meals, both at breakfast and dinner.
Rooms very comfortable, but we missed not having the tea/coffee available, we had a kettle and cups only, however no big deal buying tea bags and milk round the corner. 😊😊 Nice pool and ample loungers even when the hotel was full.
My Booking
