Mark Brown
Excellent Hotel was our family's first time abroad and everything was perfect for us.
Rooms were cleaned and spotless when they were cleaned each day.
Location was great just a 10/15 minutes walk down to the Beach too.
Food at the hotel was Amazing would have loads of options every morning, lunchtime and dinnertime from Waffles, Pancakes, Yoghurt, Fresh Fruit & Juice, various meats, cheese, chips, chicken, sausage's loads and loads of stuff, even had Curry night, Asian night & Italian nights too.
We paid extra to get the food and booze included as part of the Room and glad we did, first time in a while I'd actually been able to have an alcoholic drink and enjoy it watching various shows in the performance rooms too.
Can't rate it high enough and all the staff went above and beyond to help with anything, we will definitely be going again!.
I've attached some pictures below 🙂
Megan Rosamond
We stayed here in September 2025 and this is such a great hotel. We can’t fault anything! The staff were super friendly, food constantly being replenished through service with plenty of choice and themed nights and it was all delicious. I especially enjoyed the dessert table! Housekeeping was good with the room having a freshen up most days. Massive beds and modern decor in the rooms. The location is ideal with being so close to the strip with bars, restaurants and shops and a short walk to the beach. We also used a company called panda excursions which is just down the side of the hotel to book Siam park and quad bikes. Ray who runs it was very helpful. The pool area was clean and relaxing. This was our first holiday as a couple and we absolutely loved it! Would definitely return when we’re next in Tenerife :)
simon hutkai
Great place for families but if you are expecting to get around the pool then get there early
The roof top terrace is a pleasure but you need too be in a premium room or it is €10 a day
The rooms are super clean and and well presented.
When you leave the hotel you have to book the shower room so again be early.
The lifts are a pain at times as there's only 3 and they are in constant use.
The food is good and the verity is good.
Anastasija Kondrataviciene
“Unfortunately, the swimming pool was not very clean, with stones and debris visible in the water. The slabs around the pool area crack definitely needed renovation, and the overall service was quite poor.”tower exchange area always but suppose to work 9-14.00,food always same. All good drinks have to pay for it ,in pool area in one of the toilet not existed door im shocking, traveling every year around wold but not seen like this. Would not recommend this hotel. All inclusive said mini bar in the room you have to pay extra,make sure you read everything.
gladwin furtado
We recently stayed at the Best Tenerife hotel and had a fantastic experience overall.
The room was comfortable and well-maintained, with a lovely balcony that made it even more enjoyable. The hotel itself is in a perfect location—very close to the Golden Mile strip and just a short walk to the beaches, which made getting around easy and convenient.
One of the standout aspects of our stay was the staff. Everyone was incredibly friendly and welcoming, especially the housekeeping and restaurant teams who consistently went above and beyond to make us feel comfortable.
We booked a full board package, and the buffet exceeded our expectations. Breakfast, lunch, and dinner all offered a wide variety of options, with something for everyone. The quality and choice of food were excellent throughout our stay.
The pool area was clean and enjoyable, and the evening entertainment was a highlight for our family. A special mention goes to Margot, who hosted the entertainment most nights and did a brilliant job keeping everyone engaged.
We would also like to recognise Gediminas from the restaurant team. He was exceptionally friendly, attentive, and truly outstanding at what he does. Our kids especially looked forward to seeing him at every meal, which says a lot about the impression he made.
Overall, we had a wonderful stay and would happily return. Don’t worry about the negative reviews—our experience was genuinely positive from start to finish. Highly recommended for families looking for a great location, excellent service, and a fun atmosphere.
