Anna Bloor
Lovely hotel with gorgeous views of the sea. The all inclusive is good with branded drinks and nice cocktails. The food is decent- would be nice to see more vegetarian options but there is a good variety of food in general. There is entertainment each evening and a number of bars open all day/evening.
Rooms are lovely and cleaned daily to a high standard. There are plenty of sunbeds available and a staff member goes round in the morning removing towels from reserved beds which is great- means there isn’t a 7am rush to get beds!
Overall, it’s a really lovely, relaxing break.
And the hotel will always be a special place for me as it’s where my partner proposed to me ❤️
Carol A
We stayed for 5 nights and I wish I could have stayed longer.
All inclusive is the way to go, there were so many options of foods and drinks all day long not just the buffet but at the pool bar, Mike's coffee bar and in the minibar in our room.
There were about 6 different pools and jacuzzi to get in and a heated pool to use for the colder moments.
So many different sunbed areas to choose from I felt like I was in a different hotel every day.
My partner is gluten free and they provided many options for him to eat. The foods were a variety of meats and vegetables as well as salads and breads. Many desert options.
The cocktails in the sunset bar were lovely and nice and quiet.
Our room had a great shower and the bed was very comfortable. Air con was great with several options to turn up and down and on and off for our own needs. This was great because we slept well in the cool room. Room service for cleaning was done daily which was nice as they cleaned the floor everyday.
Maintenance around the hotel was continuous and nice to see them fixing things all the time rather than just leaving.
It was very easy to use our wrist bands for everything and no card to carry. I enjoyed the lack of plastic bottles and they used glass for everything which was nice.
The rules of clothing around the place was also lovely. We dressed for dinner each night and I liked doing this.
All in all I want to come back, this place is lovely.
David Carroll
Spent £3500 to stat here for 10 night and the service is awful
The suites smell like they've cleaned with fish and had marks on the walls
The bathroom is dirty and there are stains on the sun lougers on the balcony
No matter how hard and how often you try you cannot reserve parking at all
The elevators don't seem to work very well either, multiple time we have to climb up 11 floors because the elevators didn't work
And they seem to have a prejudice against British
There are other hotels in the area I suggest going to them as this place is awful
To management, I asked repeatedly to get a parking space and was denied.
Your staff at the checking desk clearly treat me and my partner differently than other European gusts suggesting slight racism
And the room we had was not worth £3500 and neither was the care we received
If you want us to spend luxury money like that amount we expect luxury treatment
Edit 30/10/25
After a talk with the customer service manager and having my airline step in most of the problems did get resolved including the parking issue
My partner had her birthday today too and whilst we were put exploring the staff left champagne, a birthday cake and a note of birthday wishes
To all staff who have helped, you have my thanks and appreciation as my partner really liked the surprise
Thank you to all
Edit 3/11/25
So after noticing the balcony hasn't been wiped down of condensation we had a cock roach enjoying our balcony too
Gives you an idea of how clean this place is
Edit 22/11/25
With the reply from the Hotel recently I am compelled to reply in kind.
Firstly in regards to the parking I was told multiple times that there was no parking when I spoke to the front desk, only when i told you jet2 was now getting involved that you some how magically found a parking space I remember this as i was on the way out the front door with my partner to acquire the rental car. so the reservation on the parking is a complete lie.
looking at how the in house rental firm can come and go with the security key provided it is very evident that your Hotel and the in house rental firm share that car park as to forward your own profit, it is understandable why you do it but it is a poor practice.
Secondly, the point on the slight racism at the front desk by the staff, why is it normal practice to stare at your guests with looks of disgust? is this not going against company policy? and what about the lack of cleaning in out room? only getting the floor cleaned every two days? is this normal for a four star Hotel or was this targeted?
Lastly on the point of your service, when your staff actually did their job they did it well. I've already stated they helped make my partners stay on her birthday wonderful and the daily chocolates was great and your in house breakfast was good enough to take us to lunch, But you are advertising as a four star hotel and that is not the standard we saw when we were there.
Your in house bracelet system is pathetic, pushing your guests to stay in house for everything and seemingly punishing those who dare actually leave and venture out on the island
All the lying to your guests on parking, having large insects coming into the top floor suits and your elevators are ridiculous at one stage we had to take the stairs to the top floor as your elevators had stopped operating and yet you claim that your service is excellent, this is not true
If most of your guests were like myself and my partner, young, sober and actually seeking quality in their stay your reviews would have be different and i challenge you to look at your 1 star reviews they all basically the same type of people as myself
Thank you for what you did for my partner for her birthday and the offer to return, but we will not be returning any time soon as your establishment falls short in many areas in the hospitality sector
Dmitrijs Komrakovs
The room didn't quite match the photos on the hotel website (could use some renovations). Huge balcony and a great view from the 10th floor. Great food (the beef stew with potatoes was the best). Great, friendly staff. Overall, it was great. I can recommend it. 4.3-4.5
Shabnam Kmn
We booked this place for five days on an all-inclusive basis.
The hotel is in a good location, and both the rooms and the outdoor areas, including the pool, were very clean.
Most of the staff were friendly and polite.
The food was good.
However, there are a few things that could be improved:
The coffee machine in our room wasn’t working properly.
We booked a room with a king-size bed, but were given one with two single beds instead.
The drinks, especially the cocktails, were disappointingly tasteless.
I’m sure many other guests would agree with me that the cocktails served at the bars had no trace of alcohol in them.
Even when we asked the bartenders to add extra alcohol to the drinks, it didn’t make any difference.
We even ordered margaritas from the paid menu for €12 each, but were once again very disappointed — they tasted like nothing but sugar and water.
My husband and I chose this hotel for our honeymoon, and since it was an adults-only resort, we expected higher-quality and unlimited drinks.
My Booking
