Hotel Atlantic Mirage

Grahame Barker

Was the second time this year we came here,the views from the room are great, like your on a cruise 🛳 ship. Hotel is clean, staff friendly, good views over puera de la cruz.Roof terrace with jacuzzi are brill. Spa great way to relax for a few hours. Relaxing atmosphere by pool with music and a bar with snacks. We were half board, you just pay with your card for drinks. Good choice of food in buffet style restaurant, fish and steaks cooked by chef to order. We walked down and back to the main strip, but if you don't walk much, a taxi is only 7 euros each way.

Jade I

Review from a couple from England, late 20s/early 30s This is such a fab hotel with lovely, friendly staff, and an AMAZING sea view. Pros: - Friendly welcome from staff and a welcome drink - Modern and big rooms with double sinks and a very cool colour-changing shower - Sea view, the sound of the waves, beautiful colour water, and a very private balcony - Lots of choice at breakfast and dinner, always warm/hot and refilled regularly - Staff always say holla and are very attentive - Lovely hot tubs on the roof terrace. We went in October and had to wait for one as they were all full. Wait time: around 10mins until one became available - as expected as there’s only three - Pool area is lovely and very clean - Drinks are really nice and reasonably priced (you pay for your drinks at dinner with half board) Cons/feedback: - The parking is the most annoying thing about this hotel, but it wouldn’t stop us coming back. If you arrive back at the hotel after 4pm (after a nice day out), prepare for 10-20 mins of driving around (sometimes longer) to find a space in the near by local streets. The hotel only has around 25 spaces. We were picky though as we didn’t want our rented car to get scratched! - It would be nice to have a couple of minutes to think about your drink order when you sit down for dinner. Instead, the staff come over as you’re walking to a table and ask straight away. You need to ask for a couple of mins if you don’t already know your order. We loved our stay! Thanks everyone for a magical holiday🥰

Людмила Уманець

Unfortunately, I cannot say that I was fully satisfied with my stay. In my opinion, the room rates are significantly overpriced. One night cost us a little over 200 euros, but the level of service did not match this price. The toiletries in the room were of very low quality, which created an unpleasant impression right from the start. Another issue was the food. I was unpleasantly surprised that the vegetables and fruits seemed to be reused. One morning at breakfast, I took a slice of watermelon that was already spoiled. It appeared to be left over from dinner and placed back on the table in the morning. A similar situation happened with the vegetables: the tomatoes had a sour taste and were spoiled, although they looked fresh. The salads with mayonnaise served in the evening were also not very fresh. It really seems that some products are reused, which is very disappointing. There was also an unpleasant situation regarding my birthday gift. I received a card inviting me to pick up my birthday gift at reception. When we went there, we were told that the gift would be delivered to our room. Unfortunately, this never happened. A small detail, but it left a negative impression. I would also like to mention that the room cleaning was far from ideal — definitely something that needs improvement. Overall, the hotel did not meet our expectations, so I can only give it three stars. We will definitely not return to this hotel.

Rafael

A good spot for an adult only getaway. The hotel offers good amenities for a short holiday. It is also very close to a shopping centre with restaurants and a decent size supermarket, as well as within a walk’s distance from Puerto de La Cruz. Positives - Sea view in all rooms, which is spacious and fitted with fridge and microwave, as well as a small balcony and decent size bathroom with double sinks. - Pool area is spacious and has enough seats and sun beds for everyone - Rooftop is also spacious with plenty of large sun beds and great view to the sea, as well as 3 jacuzzi styled baths and food and drink to purchase - Very quiet area with room to park car rentals (although it can be full in the evening time) - 90% of the staff is extremely friendly and able to help in several different languages Negatives - Almost every room will have a shower drain problem, where the drain will clog with hair and overflow the bathroom with water running onto the bedroom. I raised this with reception twice, but the third time I had a “nothing we can do” attitude by the maintenance guy, where the advice is to shower with minimum water levels to avoid clogging. This was reported several times by many different guests during my 7-day stay. - Wifi and data signal is absolutely terrible everywhere in the hotel except for reception (yes even on rooftop the wifi is bad), so if you are looking to have a call or even watch something on your laptop, you have to relocate to the 7th floor (reception) and sit there for signal. - Dinner offers some good variety, but they are all tasteless with no flavour or even salt added to them - even the sauces were flavourless and didn’t add much to the food. Breakfast is the same vibe, where food is very focused on British style food, which is also very tasteless. - Although the Spa is nice and modern, you need to pay €15 to enjoy for 2 hours, which is expensive considering the fact the spa is usually empty, so the hotel could offer the Spa facilities for an all day stay given they charge guests to enjoy the area. - Some of the staff can be rude and dismissive, where I was told off for having missed my “ID card” on my first night (“ID Card” is the reception paper card they give you with the room key, which must be presented during dinner so staff knows if you’re on an all inclusive or half board catering). The hotel could rename this as an ID Card can refer to our passport or ID instead of the paper card they give us. I also forgot to bring the hotel towel to the pool area and I was told by the bar staff to leave immediately and only return with a pool towel, which was quite rude as the staff was dismissive and didn’t want to hear my “excuses”. Overall I would give this hotel a miss and not return until the issues are resolved, as even though the staff and facilities were good, the negatives did have an impact on my stay. Finally, this area of Tenerife can be quite cloudy and foggy, which is not ideal for a summer holiday.

Alex Liverani

I stayed at this hotel for three days, and it turned out to be a complete nightmare. On the first day, after a few hours, I reported that the Wi-Fi wasn't working in my room. Nothing was done; they tried to blame the problem on their phone company, but that's completely wrong, as in specific areas, like the restaurant, the Wi-Fi works perfectly. I should also point out that the phone service in the rooms is extremely weak, and if the hotel's Wi-Fi isn't working, you're completely isolated. The reception staff was incredibly rude and impolite. I was standing in front of the elevator and had pressed the button to reserve it. When it didn't arrive, I pressed the button twice more. From behind the desk, the receptionist started shouting in front of all the guests, "The elevator isn't having any problems, do you understand? You just have to wait!" I don't think anyone who's working should be allowed to use such an arrogant and vulgar tone towards those who are there on vacation. I also consider this property unfit for a 4-star rating. In the master bedroom suite, the double bed is made up of two single beds, making sleeping extremely uncomfortable. There is no welcome kit for guests, something I've never seen in a 4-star hotel. The shower doesn't flush, and since it's flush with the floor, after two minutes of running the water, the entire bathroom and room floods. Look for a better, more welcoming place.