Aneurin Hughes
A four nights stay, a couple of weeks ago. Fabulous cliff top location, and outstanding views from our 9th floor room, with balcony.
Delighted with our room. The bed, although a bit on the firm side, was very comfortable .
All the staff were very friendly and helpful, and we were greeted with a refreshing glass of juice when checking in.
The lift was a bit old, but worked fine.
Breakfast and dinner was a buffet. Lots of choices, but the food tended to be warm, rather than hot, but nevertheless tasty.
Really lovely roof terrace, with magnificent views, serving drinks and food.
It’s an energetic walk into Town, especially coming back up, but we loved the exercise, We want to come back again next year.
Alina
We were happy with our stay. The staff is incredibly nice. Gustavo always greeted us with a smile and kind words at the restaurant and the waiters work very fast. I don’t understand how some people can complain about the food. We stayed for 8 nights and there were always planty options during breakfast and dinner - live cooking station, different fruits and vegetables, a few kinds of fish, meat and cheese.
The one thing that disappointed us was the spa. It really isn’t worth 20 EUR. There are not enough hooks to hang towels. The sauna is very small, and people are not told even basic sauna etiquette, so they enter wearing slippers. When we were there, it was crowded and anything but a relaxing place.
We visited in January, so parking was not a big issue - we could always find a spot either in the hotel parking lot or on nearby streets.
Most of the guests were retirees from Germany and the UK.
milena Jarutis
This hotel is truly worth the highest praise. It’s a small hotel with about 180 rooms, yet very cozy. The rooms are spacious and comfortable with stunning ocean views. The food is delicious and varied, and the gym offers an amazing view of the ocean. Both restaurants also boast breathtaking ocean vistas.
Down by the pool, the view is directly of the majestic Teide, and up top there are 3 large jacuzzis. The beds are very comfortable for couples, and there are plenty of single beds with cool water washing over them—perfect for just dipping your feet 🥰. The views are absolutely stunning, with a panoramic view of both the city and Teide. The cocktails and food are incredibly tasty.
The hotel is adults-only but worth every 💸. It also has an amazing spa complex that’s definitely worth a visit 👌. New Year’s Eve was simply wow—every detail thoughtfully planned. This hotel has stolen our hearts ❤️ We will definitely be coming back and I can see us celebrating Christmas and New Year here every year 🇪🇸🫶
Signed: In love with Puerto de la Cruz & Atlantic Mirage Hotel 🇪🇸🫶👌😍
Gillian Robson
We chose this hotel thinking it would be amazing having looked at the website and photos. The hotel itself looks nice and the views from the rooms are really good. That’s it!
Rude arrogant receptionists, rude staff in the restaurant, food absolutely disgusting and cold: microwave available though. Dirty tables and floors to add to the mix. Had better service and food in lower star accommodation.
Issues with drainage in the bathroom causing a nasty stench and water overflow reaching through from the bathroom into bedroom Cockroach infestation to add to the mix.
Just one ancient working lift for the whole hotel. Apparently like this for months.
No apologies when reporting problems. Worst hotel we’ve ever stayed in.
Would not recommend to anyone.
Grahame Barker
Was the second time this year we came here,the views from the room are great, like your on a cruise 🛳 ship. Hotel is clean, staff friendly, good views over puera de la cruz.Roof terrace with jacuzzi are brill. Spa great way to relax for a few hours. Relaxing atmosphere by pool with music and a bar with snacks. We were half board, you just pay with your card for drinks. Good choice of food in buffet style restaurant, fish and steaks cooked by chef to order. We walked down and back to the main strip, but if you don't walk much, a taxi is only 7 euros each way.
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