Perveen
The hotel itself looks lovely on the surface, we had My Favourite Club access so had a bigger room with slightly better facilities, would hate to have seen a normal room as there was nothing amazing about our room.
Water pressure in the shower was terrible and there was a burn mark on the balcony table. The view was lovely but not enough privacy when sitting out on the balcony, everyone else across the way can see you. We were provided with robes to use in the room, mine was stained and my partner's was ripped.
The staff were extremely unfriendly and any questions we had for them just seemed like an annoyance.
We had to borrow an iron, no board included for a couple of hours at the hotels say so with a deposit required.
Towels for the pool were given on a deposit but were not able to be changed every day, meaning the hotel expects you to use the same towel at the pool for more than 1 day.
The pool area isn't the cleanest, there is no rules about food being allowed there, something I've never seen before so there were children and adults with abandoned sweets and food strewn all over the place inviting insects, we spotted the odd cockroach but nobody else seemed to be bothered.
The tiles around the main pool are very slippy, witnessed 1 guest slip and fall and require first aid for a cut to her knee.
The food quality was poor although there was plenty of choice, the breakfast in particular was atrocious, everything is lying around for so long going cold and stale, my partner had such a bad stomach from the food, we stopped eating at the hotel and eventually flew home earlier than planned. The drink selection wasn't great either, it's standard AI non brands but having to keep returning the shabby little plastic cups every time does become tedious as the main pool bar is quite far away from the club area and the quieter side of the pool. There is a children's pool but the amount of kids around the main pool suggested the adults wanted to be as close to the food and drink as possible. The amount of kids in general was extremely off putting as we were there towards the end of May and didn't expect so many kids.
As I mentioned we had club access so it was a little room we could go and pour our own drinks, the room smelled very musty and it had windows looking onto the main corridor leading to the toilets and reception so anyone that passed looked in and made us feel like zoo animals. The private area to sit was not nice and so far away from everything, it was the perfect place for some ladies to go topless as there were no staff to intervene, we hardly sat there as that was so off putting.
All in all I wouldn't recommend this hotel based on our experience. We booked it for the close proximity to the airport and the fact it is part of the Hyatt family but there are no similarities past the fact they belong to the same group.
Barbara Dempsey
If Carlsberg did hotels . . .
Excellent in every respect. The staff throughout the complex were so friendly and helpful, (special mention to Julia in the Spa and all the reception staff especially Carmel/Carmen and a very tall gentleman who spent the holiday writing directions for me on maps!)
The food was delicious, fresh and varied, and for those, like my husband who likes his mouth burnt off, there are microwaves.
We didn’t book the speciality restaurants because we were only staying for a short time and they were booked, but we could have if there had been a free slot, for €15 per head, which is still incredible value. (They are free in the inclusive package if you are staying for at least a week).
Everywhere, inside and out, was scrupulously clean and the cleaning staff were very courteous and friendly.
We had access to a lovely quiet lounge where there were nibbles, drinks, tea, coffee, and a lovely calm atmosphere, which we really appreciated. I’ve no idea why we qualified for this treat, but we appreciated it!
An absolute gem of a find, and hopefully we’ll return soon. We frequently stay in Tenerife and have never had a bad experience but this hotel was a definite 5* and ten minutes from the airport.
Kamil Malowany
Two-Star Review for Alua Hotel
I’m giving the Alua Hotel two stars, and that’s being generous. One star is for the decent location, which was convenient. The second star is for the pools, which were a highlight, though the surrounding areas were dirty, with visible ant nests between the small pool and the restaurant.
However, the overall experience was appalling. The rooms were filthy—despite daily housekeeping and tips, the floors weren’t mopped once in a week, and dust coated the TV, under beds, ventilation grilles, and every lamp. Maintenance was a nightmare: the main door was sagging, scraping, and required shoulder force to open. In the bathroom, a loose cable box hung dangerously under the sink. The balcony doors had broken locks, leaving them impossible to secure, which felt unsafe.
The lack of basic cleanliness and functional upkeep made this stay deeply disappointing. The hotel needs serious improvements to meet even basic standards. Would not recommend until these issues are fixed.
Claire Corbett
Paid for sea view, was given pool view underneath the very loud "entertainment ". Customer service is a zero. The man that checked us in wouldn't accept that my partner had recently had an amputation and couldnt walk far. That first room couldn't have been further away from the main building and amenities. We had to wait til 3pm next day for another room, still not what I'd booked but better than the first. Not one smile from a staff member throughout our stay, no friendliness, no helpfulness. Food was so bad we ate out most days. For an all inclusive holiday I've never felt so excluded. Whole experience was dismal. Save the apologies, this is another hand that feeds you that has been bitten by you all. I'll never set foot on Spanish soil again. Well done Alua Atlantico. I'll go elsewhere with my money.
Kevin Weir
Very clean room, cleaned every day. The hotel is clean and well kept. More than enough sun beds to go around. There’s enough choice of food, so you can find something for everyone, tea, coffee, snacks and drinks available all day. We were there for 11 days and enjoyed our stay, we spent a lot of it at the adult pool, as we went without kids. It was quieter, for us.
My Booking
