Amund Aune
Overall good hotel, but overshadowed by one situation.
TL;DR: Would definitely not stay at this hotel again. It's okay if nothing out of the ordinary happens, but if it does it'll be you vs them.
After we got back to the room one day, we noticed that we couldn't turn on the lights in the room. We were only changing before going out for dinner, so we stopped by and notified reception on our way out.
When we got back again power was still not on. It was getting dark, and we wanted to use the A/C to chill the room before bedtime.
We called down to the reception once more, asking that they send someone up to fix the issue.
Half an hour later nobody had appeared, so we went down to the reception asking what was going on. They sent a janitor to check. He ran in and out of our room for about an hour. He seemingly didn't have a master key, so we had to sit and wait to open the door for him every time he came back.
Anyway, long story short - we waited the entire night, and power was restored right before bedtime.
Here's the kicker:
The hotel staff LIED to the travel agency. The whole situation ended up in a word-against-word situation, where the staff said that power was off for less than an hour, and was quickly fixed.
Our side of the story is backed up by the fact that they tried blaming us for not reading the signs in the reception saying "We are checking the electrical panels, thank you very much"(?!), and that they said that electricians stopped working on that at 16:00 that day. The issue was fixed at 21:34, when they had called back the electricians. In other words, the issue was persistent for at least from 16:00 to 21:34.
They lied to the travel agency to not be liable for a refund.
We stayed respectful throughout the day, but were adamant that we wanted a refund the day after. They offered us a meal at the restaurant, which we declined since we had all inclusive...
Ving refunded us a small amount after lots of work, including a timeline of the events.
Would definitely not stay at this hotel again. It's okay if nothing happens, but if it does it'll be you vs them.
Richard Labdon
On arrival (10:45) at the hotel we was told the room would be up to an hour, we sat outside in the sun for an hour, and was told we couldn’t get into the room till 15:00 but this was only after asking twice more. So be aware take your swimmers in your hand luggage.
After getting the room the staff were extremely helpful and friendly nothing was too much trouble .
The room we had was cleaned every day the cleaning staff were excellent and polite.
Entertainment was great and actually entertaining we stayed at the hotel every evening just to watch it then went to the local bars .
We stayed for 12 nights food was excellent even proper sausages at breakfast food was always well cooked and fresh.
The swimming pool was quite small and 2.75 meters deep.
There are about 70 sun beds and on average 25 were reserved every day even though there is a strict no reserve policy. But saying that we went to the beach every day and it was great.
The hotel was well placed with local bars and restaurants only a short walk away.
In summary apart from the arrival it was excellent extremely professionally ran staff are amazing very relaxed atmosphere we loved it.
Booked already for next year loved this holiday
Thank you CORAL OCEAN VIEW keep up the great work see you next year .
Veronica Mccutcheon
We stayed at this hotel on September 24th and we were not disappointed, we booked a junior suite which was clean and spacious. Our room was cleaned every day and the hotel itself is immaculate. The staff are very friendly in the dining room and reception. Isabella on reception was extremely pleasant and helped us sort out our journey on a bus. We could not find any fault with this hotel and the location is very good. We have already booked this again for next year.
Sini Mustikkamaa-Kelly
Very helpful, lovely staff. We arranged a yoga&pilates holiday here, and everything worked so well and we were well taken care of. Thank You for the stay, we will definitely be back.
Rooms are clean, tidy and fresh. Very pleasant stay!
Katie Muller
We honestly had such an amazing stay at Coral Ocean View! My first time in Tenerife and this hotel was the perfect place to enjoy it - room was big and spacious, had self-catering facilities which I wasn't even expecting and a lovely balcony. The pool was perfect, open throughout the day with the bar right next to it! Was pleased with the all inclusive provision, wide range of drinks available included with all inclusive which was perfect. The whole place just had such a relaxed vibe to it, easy walking distance down to the beach and the strip, so close to Siam Park as well! Staff were all friendly and helpful, made us feel really welcome! We would definitely return to this hotel, we were so impressed with it.
My Booking
