Alan Stokes
Lovely experience at this hotel. Stayed for my birthday and was surprises with a free bottle of bubbly! The buffet was fantastic evening meals changed every night and the crepe lady in the morning was super friend and knew my order and everyone else order! Food was always freshly cooked and very well presented. I will look to return in coming years
Jeff Gu
We stayed at H10 during our family holiday, and it coincided with my daughter’s birthday at the end of the month. The hotel management team surprised us with a lovely present for her, which made her very excited. We want to express our gratitude to the staff and management team for their thoughtful gesture. The hotel is a very nice place to stay, offering delicious food and friendly staff. We highly recommend it and will definitely come back.
Stefan W.
Our stay at H10 Conquistador in Tenerife left us with mixed feelings. While the service and staff were exceptional overall, there were several aspects of our experience that fell short of expectations. Firstly, the early closure of the pools at 6 PM meant missing out on enjoying the sunset while swimming, which was disappointing. The high price of €8.50 for an Aperol Spritz felt excessive, and the lack of ventilation in the bathroom was inconvenient.
Furthermore, charging €1 for towel changes seemed unnecessary. The stratification between all-inclusive, half-board, and Privilege categories created an uncomfortable sense of class distinction. Especially because areas are restricted to certain categories. On a positive note, the service at the front pool bar was outstanding, and the staff were consistently attentive and friendly throughout our stay.
However, the noise levels during the day and while evening shows were often too high, and the beds were uncomfortably firm. The outdated rooms and unpleasant taste of the coffee were disappointing. Additionally, the repetitive music selection became monotonous after a while.
Finally the reservation of sunbeds starting early morning really was annoying.
In conclusion, while the hotel excelled in certain areas, such as service quality, it fell short in others, including amenities and comfort. Addressing these issues could significantly improve the overall guest experience.
Anne Brice
We had a lovely stay at H10!
The location was actually perfect for surfing, and well centered!
The food was excellent with a lot of choice, for all kind of taste!
The staff and the service were wonderful! Everyone have been so kind and helpful ! A special mention to Maria-Jose that has been taking care of us since day one and has been our sunshine for all our diners !!!
We will be back !!
L
The staff are friendly and nice, but I caught food poisoning from the hotel food at dinner felt absolutely sick for 3 whole days ruined the experience, had to even pay for a bottle of water at dinner which is a joke if you pay half board without a soft drink included the shower room was booked in room 011 absolutely filthy dirty towels were left on the floor had to use my own beach towel the door had even been left open when reaching this room. Would not stay here again.
My Booking
