H H
The hotel is huge and has everything you might need on-site – it really feels like a self-contained town. The rooms are clean and decent, though quite basic, more in line with a one-star standard. A real highlight is the breakfast: it's generous, varied, and available until late, which is a definite plus.
That said, the overall experience falls short of what you'd expect from a four-star hotel, especially given the price. The style is very industrial, and the massive scale – with large air-conditioned areas – raises serious questions about sustainability. It’s the kind of setup clearly designed for mass tourism… think Benidorm vibes, if you know what I mean.
Practical aspects also leave room for improvement: there's no hotel parking, and finding a spot nearby is nearly impossible. Access to facilities is limited by surprisingly strict hours – most areas close by 7 PM – and check-out times are enforced with little flexibility.
In short, it might work for those seeking a large-scale, all-in-one resort experience, but it didn’t match my expectations or travel preferences.
Auto Huuto
I do not recommend this hotel – it does not match its 4-star rating at all.
When we arrived at the hotel at night, we found a large cockroach (about 5 cm) on the wall in our room. We asked to change rooms, and were moved to another room on the same floor. However, the new room was smaller, clearly used, and dirty. The walls were scratched, plaster was falling off the door, the furniture was damaged, and the curtains had what looked like blood stains.
We requested another room and were given a third one. Unfortunately, the bed linen there was dirty and had hair on it, as if it had already been slept in and not changed. When we asked to replace the sheets, the staff refused and told us to just go to sleep.
To make things worse, there was constant construction work going on around the hotel, which disturbed the peace and quiet. This is absolutely unacceptable for a hotel of this level.
The food in the hotel was the same every day for a whole week. Only once was jamón served; otherwise, the food was identical and impossible to eat for a whole week.
The staff were rude and never apologized for any of this. As compensation, they offered us free access to the pool — despite the good weather outside, which made the offer feel absurd.
We’ve been to Tenerife four times, but this was by far the worst hotel experience. I strongly advise against staying at this hotel.
soph-lufc hodgess
Absolutely lovely place, the staff go above and beyond during your stay! We only stayed for 5 days and the couldn’t have made it any better. The location was so close to all the shops and restaurants.
I left something valuable at the hotel and did not realise till I landed home, contacted the hotel and they are doing their best to get it back to me back in England. Would 100% recommend and I shall be going back next time I visit Tenerife.
Nicole S
At the hotel at the moment! Honestly one of the best hotels I’ve been to in Tenerife. It’s amazing location 5 mins walk from restaurants/bar/beach. The staff are incredible all really friendly and helpful. Even arranged a cake to be delivered to our room on my partners birthday. The UP experience is definitely worth the money €70 per person for the roof top infinity pool, cocktails, drinks, buffet, spirits. We absolutely loved it up there! I would say this hotel is aimed at elderly/ couples it’s so peaceful and quiet! The breakfast selection is amazing literally have so many options especially for fussy eaters! Will definitely be coming back here
Kerri Meehan
Beautiful hotel. Staff were very accommodating and friendly, especially Agoney who made our stay so perfect. Breakfast was unreal, no complaints whatsoever would definitely return!
My Booking
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