Matthew Keep
Once Awesome. Now Awful. Avoid
This was not the relaxing getaway we booked — and certainly not the experience we had in the past at the Vulcano.
On arrival, we were told the main restaurant was permanently closed for evening dinner until early November — something never mentioned during booking our half-board stay. Instead, dinner was served in the pool bar, with a menu of bare-bones, fast, ultra-processed food, poolside furniture, and staff cleaning around us as we ate. It felt like a budget hotel canteen, not the 4-star dining experience we had booked.
What made it worse is how deliberate the lack of transparency felt. No warning, no option to cancel, no apology — just a quiet downgrade passed off as normal.
The hotel has also completely changed its vibe. Today it caters to large groups of younger guests, resulting in high noise levels and untidy public areas. This marks a clear shift from the quieter, more relaxed environment previously associated with the property.
A small drink discount and late checkout were offered as consolation — far from adequate given the poor experience.
We’ve stayed at the Vulcano before and had a great time. We won’t be returning, and strongly advise others to avoid for now
Glenn Anthony
Amazing stay! Breakfast was amazing staff very helpful. It’s spotless!
Rooms cleaned every day. Will definitely come again. Only one thing if your coming there is loud construction work being done here but didn’t effect our stay. New management need to also put music by the pool could do with being more lively as there’s no entertainment but we would still come back.
Emily Parks
Place has zero atmosphere- we are not party people but there is no music, no activities, no good vibes around the hotel even in peak season.
Construction going from 10am in the morning right beside the pool - very annoying
Sunbed wars occur everyday..
Rooftop UP! Poolside extremely expensive for one day..
Been to other hotels in the area for cheaper and they were 100% better.
Won’t be back to this one unfortunately…
Niall Rooney
Hotel Vulcano is an absolutely amazing hotel , from the staff to the accommodations we have had the best stay possible in Tenerife. From day one the staff has been so so friendly going the extra mile to ensure the most comfortable stay possible. The breakfast buffet is one of the best I’ve seen in any hotel I’ve ever been and the pool is fantastic, I honestly could not recommend this hotel more.
Alyson Marshall
First of all, I just need to say Pedro the lifeguard is amazing he could not do enough for my family and l. He assisted my husband in and out of the pool on a daily basis on the special seat this made my husbands holiday so much more enjoyable as he has mobility issues. This has always been a worry for us in other locations.
The staff are all amazing and friendly,
And nothing is a trouble to them . The location is perfect. We will definitey be coming back to this hotel soon.
Personally I did prefer the hotel when we arrived as it was not so busy and sun beds were more readily available but this is only to be expected once the school holidays started.
My Booking
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