Den Harrison
I really want to give this hotel 5 stars, the staff were superb, friendly and professional, the room was very nice and very well looked after by some very lovely ladies who did a brilliant job of keeping everything clean and dandy. The hotel is very nice only a short distance from anything you want. The bar staff were the friendliest people you could ever meet along with the lovely lovely ladies on reception. There is a nice pool area and a large rooftop terrace lined with sun loungers. Now here's why I can't in all honesty give 5 stars, the food, it was edible, but certainly not anything beyond that, Which was a pity and the only negative.
Millie Boyce
The older lady who works in the restaurant is absolutely horrible. Please note there is no sign regarding swimwear anywhere in the hotel. Watched me get my food, walk towards the door to sit outside and started shouting at me infront of other guests that I can’t have a bikini top on. I had my hands full carrying my plate and was leaving- nothing I could do. Many other guests were in and out topless or in swimwear and she said nothing to them. The hotel is not truly all inclusive as there are periods of the day where no food is available. Reception and cleaning staff are lovely but the bar and restaurant bunch are bloody horrible, miserable and rude.
Room is okay, decor of reception and lobby is nice. Food is okay but I won’t be eating in the restaurant out of fear of the that dragon for the rest of my holiday. Which is a shame as I paid for an all inclusive holiday.
Jackie Avery
Absolutely beautiful hotel, spotlessly clean! Spacious rooms with everything you need, air con, storage, fridge, microwave, toaster, kettle, fresh towels and bedding everyday. All the staff are friendly and go out of their way to help you. Jose at the pool bar was great fun, Maria in the restaurant, always happy and smiling and Julio at the hotel bar, friendly and fun!
The food is amazing, we stayed all-inclusive and the variety and availability is excellent, there is literally everything you could possibly want. We tried a number of different dishes that we hadn't had before and it was all fresh and delicious. The menu changed everyday so there always something new to try. The pool was exceptionally clean and so refreshing in the heat! There was entertainment every night in the bar, local singers and a DJ, these were all really good. There us a free gym that is open 24 hours a day. The hotel is centred in the middle of Las Americas, its a 5 minute walk to the beach, there are plenty of shops and places to buy excursions and there is a gift/grocery shop right opposite the hotel. We visited Siam Park, this is a 30 minute walk away or you can get a bus/taxi from outside the hotel. Veronica's strip is a 15 minute walk away if you like to go clubbing. I would recommend this hotel to anyone. We will definitely be returning to Tenerife and I wouldn't want to stay anywhere else now.
Ciara Lindsay
Absolutely gorgeous hotel. The place was spotless clean and the rooms cleaned daily no matter the time of day. The staff were very attentive and welcoming. We stayed for 9 nights in the Standard Suite and it was really spacious with lovely views. The only thing bad about our stay is it was very noisy in the mornings as we didn't have pool view and were close to the road so bring earplugs as those rooms are close to a busy road. Other than that will will absolutely be back!
Anne Marie Radigan
We had a brilliant holiday here last week. The hotel was ultra modern and spotlessly clean. Reception staff so friendly and helpful. Rooms cleaned every day with new towels by friendly,happy staff who do a great job.
We had a fab room, 212 overlooking the pool. The pool is well policed by the lifeguard. No music or jumping around allowed in the pool and no reserving of beds. There is a fabulous roof top terrace.
We had a nice quiet room. Large with plenty of cupboard space. Good, modern kitchen area with normal sized fridge. Well equiped. We stayed B&B. Restaurant was really nice. Breakfast was excellent with proper bacon and sausages. Large selection to choose from and the omelette station was brilliant.
If I had to complain about anything, I would say the bedding and towels could do with replacing as they were a bit old and grey looking.
It was centrally located close to lots of bars and restaurants.
We would definitely recommend and would return.
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