Kevin Gaffney
Myself and my son stayed for 5 nights..
Location 25 min walk to beach 5 minutes on a e scooter. 5 euros in a taxi..
Hotel and pool really nice.. good sized rooms pool perfect for young families..
Pool doesn't open till 11am.
Breakfast really nice...
Rooms like I say perfect only issue was no air conditioning.. You can pay 90 euros for a week for a outside company to put it in your room.
Cleaners great..
Reception welcoming..
Manager Omar lets the hotel down unfortunately needs to learn customer skills..
We put towels down at 8am as that seem to be the trend during holiday.. had breakfast 10.30am. At 11am the pool opens i nipped to room to use toilet when I returned 11.15am
all my towels were gone someone was on my bed..
So he removed all towels that weren't occupied at 11am and put them at reception.
I advised that this rule should be advertised better as what happened next was people arguing with each other round the pool while Omar hides under his desk in his room.
Advised that on arrival details of hotel should put towel rule in simple fix really.
sublim chowdhury
I recently stayed at this hotel apartment in Tenerife. The apartment itself was spacious, big, and fully equipped, which made it very comfortable. The cleaners were so sweet and attentive, always giving us fresh towels and keeping everything spotless. The reception team was mostly helpful, booking taxis for us whenever needed.
However, there were some issues with the staff. On our first day, the young woman who checked us in was rude and seemed mood-swingy—some days she was nice, other days she was not. Luckily, there was another lady at reception who was super sweet, and the guys at reception were also was friendly, which balanced things out.
This is a serious issue we had. The apartment has no air conditioning, which is not mentioned on the website. We didn’t know we had to book a fan for extra money (€25 for 6 days for a single fan and then €10 deposit), and even with the fan, the room was extremely hot—it was really hard to sleep or feel comfortable or even breathe some nights. we couldn’t even have our windows open as Our room was right by the door, making it noisy with people shouting and traffic outside.
Another issue was that our bedsheet was dirty on arrival, though the staff quickly replaced it once we asked. There was no sponge for washing dishes, but they did provide dishwashing liquid. At the pools, some guests would reserve sunbeds very early in the morning with towels, even if they weren’t using them, which was frustrating.
Overall, the apartment is great in terms of size, equipment, and cleanliness, and most of the staff are wonderful. But the heat, noise, hidden cost for a fan, and occasionally moody reception staff impacted our experience. The hotel needs to update their website to clearly state that there is no air conditioning and that guests may need to pay extra for a fan, so future visitors know what to expect. I personally don’t think it’s a 4 star hotel apartment complex. It’s 3 star, as we saw some other apartment complex near by which had air conditioning and it was 3 star. They have so much potential to be great as it’s super spacious etc, if they worked on it.
Nicola Crossley
⭐️⭐️⭐️⭐️⭐️
We are having a wonderful stay here and I honestly think people shouldn’t pay too much attention to the negative reviews.
For the price you pay, this hotel is such great value for money. Everything is really clean, and the bathroom in our room has clearly been refurbished – modern, fresh, and comfortable.
We stayed in a spacious room with a lovely large balcony – perfect for relaxing and also handy for drying things. The rooms themselves have plenty of space.
We also got to see one of the two-bedroom duplex apartments, which are spread over two floors and absolutely beautiful. Next time we come, we’ll definitely be upgrading to one of those! The only thing I’d suggest is perhaps adding a little extra option for drying clothes, as we used the washing machine and struggled a bit to get everything fully dry.
Breakfast is definitely worth adding on, especially if you’re staying more than three days I’d recommend taking up the offer, because it makes mornings easy and enjoyable. A big GRACIAS to Sofia and Alba in the kitchen – their omelettes (made exactly how you like them) set you up for the day with a smile.
The staff are what make this place extra special – Valeria in particular was so kind and welcoming. Everyone works hard to make sure you enjoy your stay, and if you arrive with an open mind, you can make the experience exactly what you want it to be.
All in all, this hotel gives you so much for your money – clean, comfortable, modern touches, and genuinely lovely staff. We’ll definitely be back!
MUCHAS GRACIAS A TODOS!
Steve Atkinson
Stayed here when visiting Los Cristianos in Tenerife. Good place, apartments are huge inside, with all that you need. Nice pool and bar/cafe, there's also a separate water fun area with fountains and tipping buckets for the kids, and sunbeds for the parents or anyone else. The fountains are push button operated so go on when you want them. Service was great, maids and staff work hard to keep on top of everything and it's really clean. The one drawback is that it's up towards the top, as the town rises up from the beach. Walking down is easy, not so much walking back especially if you're not great on your feet. That said, it seems there are a million mobility scooters in Tenerife - we left those and managed to do 72 miles over 10 days walking up and down to Playa de Americas, get the steps in!!
Lee
Great room cleanliness, staff come in everyday and tidy and clean. There are ceiling fans to keep cool with all necessary kitchen appliances and cutlery. Nice modern bathroom as well as a nice bed and balcony. Only flaw is the neighbours as they were loud and smoked each side of my balcony which are all next to each other. Pool was lovely with plenty of sun beds and umbrellas as well as entertainment and a bar. Keys to the room are placed on your arm as a bracelet so you’ll not lose your key.