Jaden G
Very Disappointing stay at this hotel
not worth the all‑inclusive price
We arrived in Tenerife excited for a relaxing break, but this hotel let us down from the start.
There was no help from staff with luggage, and the route to our room was awkward .
We had to wheel our suitcases all the way around the pool to reach an elevator that went down to our floor.
The property had a persistent sewage smell in the room, corridors, and around the pool.
The food was very basic, often inedible, repeated daily, and consistently cold even when we arrived right at opening.
Although the hotel advertised a gym, there wasn’t one — just a small room with Pilates beds that was never open.
Alcoholic drinks tasted watered down to the point of having no alcohol at all.
Despite paying for all‑inclusive, we ended up buying drinks elsewhere because even the paid ones tasted diluted.
In-room basics were missing: there was no milk for tea or coffee, and we had to visit a local café multiple times just to get a proper hot drink and something decent to eat.
Housekeeping also fell short — paint was peeling from the bathroom door, the floor was so dirty our white socks turned black, and our bedsheets had multiple blue stains. We received a single complimentary bottle of water on arrival, but it was never restocked, so we had to buy bottled water daily.
Facilities were underwhelming. The pool area needed a thorough clean, and there was no sauna or spa. Charging €10 per day for a towel is unacceptable — this should be included.
Staff attitudes ranged from indifferent to rude, especially at checkout.
Location-wise, there’s very little around the hotel. We had to head to the south (Los Cristianos) for better weather and activities. We were told there was one direct bus, but it took three different buses and 2.5 hours. The return by taxi cost €160.
In contrast, Los Cristianos was sunny and lively — the opposite of our experience near the hotel. If you’re looking for sun and things to do, the south is where everything is.
Overall, this stay was poor value for money. Between the odors, cold repetitive food, questionable drinks, cleanliness issues, lack of amenities, extra charges, and unhelpful staff, I wouldn’t recommend this hotel too anyone .
Aisha Mckenzie
My partner and I stayed at this hotel for five days with breakfast included.
The breakfast was okay; however, the options could have been more varied. It seemed to be the same selection on the same days, which became a little repetitive. I also had dinner at the hotel restaurant on a couple of occasions, and the food was decent. One positive feature was the availability of a microwave, which was really important for me as I prefer hot food. Although the food options were limited, they were acceptable.
I rated the room three stars. This is mainly because the double bed I booked turned out to be two single beds pushed together, which was quite uncomfortable for both me and my partner.
We travelled in January, when daytime temperatures ranged between 17–21°C but dropped significantly in the evenings. After the first night, which was very cold, I requested a heater. The receptionist advised that only one heater was available and was currently being used by another guest. We were given extra blankets, but this felt unacceptable given the colder temperatures and the fact that our room was located on the fourth floor near the swimming pool. There was no door to block drafts, which made the room even colder.
On the third night, I spoke to another receptionist who was male. He was very friendly, took our details, and managed to provide us with a heater. From that point onward, the room became much warmer and far more comfortable.
The hotel is located on a hill, so it may not be ideal for guests who struggle with steep walks. However, for those who enjoy scenic views, the location is spectacular. When the skies are clear, the views of the volcano and mountains are absolutely beautiful.
The hotel is also conveniently located — approximately an 11-minute walk to the beach, supermarkets, mini-marts, and nearby restaurants.
Overall, the staff were friendly and welcoming, and our experience was generally positive. The main issues were the bed arrangement and the heating situation, but aside from that, it is a good hotel with great views and helpful staff.
michael uzozie
My girlfriend and I have just left after 5 days at this hotel. The hotel was excellent and exactly as described within the pictures when we booked. The staff were very friendly and helpful and explained anything you needed kindly and clearly. The rooms were nice and we were upgraded to a sea facing view which was the highlight of the holiday. The hotel was also in a good location and accessible by taxi, bus and coaches to wherever you needed to visit. I would definitely recommend this hotel and I would go back in the future.
Sonja Kelly
Very friendly welcoming staff. Beautiful rooms and very beautiful clean hotel. Large variety of food at buffet. Very quiet location and close to the beach! Minor down side, Damp mop smell on arrival in room (which aired out once patio doors were opened) odd damp mop smell near what I guess is the cleaning cubered in the corridor. But nothing major. Hubby just likes to complain lol Food is nice, me and my hubby are picky, but always found something to enjoy. Big effort put in by chefs. Presentation of salad is excellent. Bar staff make massive effort. Good experience overall. Staff make the holiday, cant fault them. Food at the pool bar really nice. Throughly enjoyed. Drinks at the pool bar not as good as at the main bar though. But still good. I loved the hotel made us feel so comfortable. So it was a good experience. Also pool really nice and Poole area. Highly recommend. Thank you for a lovely stay! The staff are amazing🌷Our holiday will always be remembered, we came for our honeymoon🩷
Creative Mind
SMELLS AWFUL.
The worst hotel experience ever. The hotel smells and the view is pathetic.
The hotel leaks from roof and corridors when it rains. I’d suggest pay extra and choose a better view and stay
The hotel smells like an old property.
Don’t get fooled by big breakfast pictures it’s too many things but nothing is worthy.
They use alot of oil while make omelettes
They don’t even care to peel the fruits. Do it yourself.
My favourite club will over you same three tiny snacks and drinks which is the only good part.
