Stuart Jackson
Well where do we starts. Well it’s definitely not a 4 star hotel. Rooms are dirty with only once a week cleaning for the week even then it was just a brush round and some new towels. When we arrived who ever was in there last left everything behind. Like lotions etc the floor was dirty the shower hardly worked at all.. if you want breakfast all the hot food is practically look warm. There isn’t a bad selection. That’s if you want random things for your breakfast. With regards to the pool it is clean and warm. But don’t expect anything from the life guard who just sits in a corner on his phone. Twice this week other people dived into the pool to help kids while he stayed on his phone.. over all of you wanted somewhere to kip as a hostel this would be the place.
David Ward
It is a good location and fairly quiet although it is more of a family or young group place. The pools are a decent size and it's not too hard to find free beds.
We didn't use any of the entertainment or food on offer.
One thing to bring up is that the self catered apartments could do with extra cleaning stuff provided and maybe rewashed dishes after the previous occupants as I had to wash all the dishes again before using them.
Also, there was vomit on the pavement leading out of the compound and by the time we left there were about 7 puddles, all days old.
Stela last
We stayed at the Mirage Hollywood Hotel for 2 weeks. We had a great time, there are 3 pools where you can relax and a lot of entertainment activities guided by a young team of enthusiasts.
The apartment we stayed in was spacious and clean, with a small kitchen equipped with everything we needed to feel at home.
A big thank you to the entire team from the reception desk for their support and patience they showed us, especially during the last days when we needed assistance as our backpack with all our documents was stolen from the beach. It was an extremely stressful situation for us, and your kindness and support really helped us stay calm and figure things out.
We are so grateful for everything you did — from helping with information and printing the needed documents to just being there and showing you cared. It meant a lot to us.
Thanks again for being so awesome. We won’t forget it! If we return to Tenerife, this will definitely be our place to stay again.
Hugs and kisses,
Stefania and Laurentiu
Ken Doran
The hotel and rooms were clean, although sitting on the sofa bed would leave you with a bad back as it sloped from the front to the back.
You could hear neighbours moving around and when chairs were moved I am sure the whole building could hear it.
The beds were comfortable and the pressure in the shower was excellent. A good balcony over looking the pool gets the afternoon sun.
Staff were friendly and always gave a greeting when you saw them.
Important thing to remember is the hotel is at the top of a steep hill so taxi may be needed for some people.
Sean Glossop
Fantastic hotel, extremely good value for money and the rooms were well equipped as well as modern. The staff were all very friendly, we were self catering so I cannot comment on the food at the hotel but there was a little shop on site which sold pretty much everything you could need. The pools were clean, I loved the fact that there were multiple pools, the main one having the entertainment, and then Pool 2 which was quieter and more chilled (right by our room). In terms of location, this is the only thing where the hotel suffers, as it is on the outskirts of Los Christianos - however there is a free shuttle bus to and from the beach each hour during the daytime for those who don't wish to walk the 15-20 mins. There are also quite a few restaurants and shops close to the hotel without having to walk far, my favourite being the Italian restaurant literally opposite the entrance to the hotel, definitely worth a try, we ate there three times during our stay. Overall, this hotel is well worth the money, it's in a quieter part of Los Christianos but not too far from the centre, the room was very large, bathroom extremely modern and luxurious, cannot fault anything really.