Steve
The staff are very friendly and extremely helpful we were Bed & Breakfast. Plenty and good quality food offered at breakfast, it just seemed to be a challenge to keep all guests happy from 09.30 - 10.30 with seating area full and tables not being cleared after guests finishing; 1 or 2 extra staff would help here.
The hotel advertises at 4* but the rooms look tired and require some attention. Our room had rust running around and down the bath with an over abundance of sealant trying to fix the leak. The Aircon rattled and was noisy which means you cannot run at night.
The apartment was very clean and the cleaning was excellent throughout our stay, thank you.
Entertainment staff work very hard to keep guests entertained, entertainment was put on in the afternoon and every night.
Location for us was great, positioned high at top of resort about a mile down to the beach area. Easy walk down more challenging up which worked for us. The hotel does offer free transport down to the beach and the local town throughout the day.
In summary, the staff at the coal face are working extremely hard with a friendly attitude to keep all the customers happy, the corporate owners need to invest with room maintenance/upgrades and employ extra staff to support their own staff and give customers an improved experience at meal times.
Would use again but only at off peak times.
Charley Klein
staff were friendly and pleasant but I felt we were not equipped with knowing what goes on and when and where. No real details were give. Lady on the spa desk wasn't particularly friendly. Overall the apartments were really very nice with a beautiful view. Clean and spacious.
Henri Sipra
On the hill like everybody writes but perfect for people who want a nice hotel while being active. Daily bus takes you to beach which by foot is like 20 minutes. Multiple pools.
Personally I would pay extra for sea view, depends what You need. Multiple restaurants nearby. We liked Taurus the most, do book a table beforehand since they can get full some nights.
Senona Van den Berg
Lovely atmosfeer. Lot's of enterraiment, we appreciated the effort that was made.
We did half board and loved being able to eat what each one wanted. Big variety.
Friendly service, quick to clear the tables.
Loved the bus service to the beach.
Holly
Upon arrival to our Hotel the surroundings and reception initially appeared nice and in good condition and very welcoming, the check in was quick and efficient and the lady was friendly, however once we arrived to our apartment (when we had finally found it) we were very disappointed, the standard of cleanliness was extremely poor for example the exterior of the fridge was very grimy looking and there was mould and chipped paint on the bathroom ceiling, with no tea and coffee facilities as described, the curtains were filthy and there was lots of muck in the entrance way, the furniture was very grubby and uncomfortable particularly the sofa bed and dining room chairs. As well as all of this there was so much noise coming from next door, raised voices and banging and slamming of doors (bearing in mind it was then 10pm at night and the lady on reception had said that we were in the quiet area). We went straight to reception to try and resolve our issues of the cleanliness and noise and requested to move however we were told as the Hotel was 100% booked for that night and the following there was nothing that could be done until the Sunday so we went back to our apartment and persisted as best as we could and hoped that Her note on the system would be dealt with. The noise was awful all night and carried on until at least 3.30am, resulting in a terrible and non relaxing first sleep. The following morning after a breakfast we were horrified to discover a giant cockroach in the bathroom as well as a broken door frame and chipped tiles on the terrace (which again we expected to be “private” as described but certainly was not and with only 2 sun beds when the room was to suppose to cater for 4 people). After contacting our booking agency we had 2 extremely unfriendly non speaking English cleaners enter out apartment with cockroach spray (which was then left on the side in the kitchen), which we found very intimidating and not reassuring at all. Also as stated on the website we expected “daily housekeeping” however once at the Hotel we were informed our room clean would be Sunday only (every 4 days) which we found extremely poor. We then asked again at reception to see if we were going to be moving rooms as the noise disruption continued, however we were then told the following night was fully booked too and so we continued to live from our suitcases as we didn’t feel comfortable unpacking any of our belongings and couldn’t relax in our apartment at all. It was very disappointing to learn that the pools (again as described) were not “heated” and were actually freezing (however neither life guard could tell us the temperature) which for me meant I was unable go swimming as I suffer from certain health conditions and the reason we picked this Hotel mainly was for the heated pools which we could enjoy as a family, when we tried to raise this issue at reception we were told they are not heated but acclimatised which are 2 very different things which we found to be very misleading. Asides from these issues the Gym was very enjoyable and the Hotel was in a very nice location with beautiful views and included a free shuttle bus to and from the beach for Hotel guests, which we found very handy as the hills were really steep. Although we did come into contact with a few really lovely and pleasant Hotel Staff the majority we found to be extremely rude, and unfriendly and unfortunately as a result we would not return to the Hollywood Mirage or could recommend to anyone else.
My Booking
