T. A.
Our vacation at this hotel was very pleasant. Although the accommodation was older, it was in good condition and well-maintained. The hotel staff was extremely friendly and accommodating, which greatly contributed to our overall satisfaction. The hotel is located in a great spot, which was another plus.
After many years, I can confidently say that this is a place where I want to return. I had the opportunity to learn from another guest that the hotel improves every year and that the services are continually being enhanced.
I especially want to highlight the wristband with a chip that we used for room access – it was a very useful innovation, and the children had them as well. It’s great to see how the hotel is coming up with practical and modern solutions.
Thank you for a wonderful vacation and for everything you did for us. We look forward to our next visit and are excited to see how you continue to enhance your services.
Evelina Rutdal
Wonderful place! The pool area is beautiful and offers both sun and shade. A great pool area for children, with both a little pool for the smallest and a mid deep one.
The entertainment crew did a wonderful job with our children who do not speak and of the languages offered. The night shows were really ambitious! Lolo, Aurora, Alicia, Miguel, Ully, Annabell will be in our children's hearts for ever 💕
John Smith
Overall a solid choice if you have children. All the positives are already mentioned, which is why I just want to provide some minor recommendations for improvement:
- There needs to be a water boiler in the kitchen. This is a must for an apartment hotel.
- The garbage can was already full when we first moved in, so please advise room service to better look out for this when preparing the room for the next guest.
- The kitchen is very outdated and looks cheap even for a 3 star hotel. It should be upgraded to be on-par with the rest of the room, which looks modern and clean.
N Mulder
We really enjoyed our stay at Alcudia Garden. The food was great with a very extensive buffet, in the morning, afternoon and evening and the room was also very tidy. All the staff were also incredibly friendly. The large swimming pool has two parts, one of which is shallow, making it very suitable for young children. Mixed crowd, but like us there are many parents with small children. So don't go here if you hate children. Also very centrally located. We never go to the same place twice, but if we did we would definitely stay at this hotel again.
VIKTORIIA SOBESIUK
I want to share my feedback about our vacation. We booked the hotel on an all-inclusive sistem, I would like to point out right away that the hotel can easily position itself as a 4-star hotel.
And now point by point:
1. Location.
The hotel is located near Alcudia Port, there are many restaurants near the hotel, clothing stores, supermarkets with food, the sea is 3-5 minutes walk away. There is also a car rental right next to the hotel (cheaper prices) than near the port, so I recommend renting a car from them.
2. Convenience.
Our room was in the farthest building, at first we were upset, but then we got used to it, because a walk is always a plus. Also, throughout the territory there is purified cold water, free of charge, which is important. On our territory there was a fairly large swimming pool, there is also a children's pool and a bar. In other part, on the main territory there is a large pool and 2 children's, 2 bars. In the building where the reception is, there is a restaurant, a gym, a sauna and a small indoor pool. And in bad weather you will find where to swim.
3. Restaurant, food, drinks.
The food in the restaurant is always varied, the tastes are a solid 4 point( out of 5 point), every day they offer the cuisine of a new country. A large selection of desserts, those with a sweet tooth will be happy. When the restaurants are open, you take your own drinks, soda, water, wine, beer, coffee, tea.
According to the all-inclusive system, the bar has a very large selection of drinks, not only beer and wine, but also locally produced drinks (rum, whiskey, digestif, liqueurs). The only thing that was a minus for me was the chemical taste of cocktails, it is better not to drink if you like good cocktails.
4. Animation / staff.
If you come with children, your children will be delighted, the animators do their job 100%. The evening show was always exciting and interesting. There are also sports entertainment, no one will be left without attention here.
Since I work in a restaurant (I have experience working in an all-inclusive hotel), I am very observant and demanding. Waiters and bartenders work very hard and sometimes non-stop, thank you very much for their work. I want to note the waiter employee Ismael Martinez does his job at the highest level.
But there is a small remark to the bar staff, smile more often and do not throw drinks to guests. If you do not like your job or guests with all inclusive, then change jobs. Not all I want to note one bartender Jose, I don’t remember the last name, but there is a photo. Jose is not just a bartender, but he gives his all and loves his work, and no matter how busy the bar is, he always greets you with a smile and sees off with a smile!
5. Room.
We had a room for 2, it was a spacious room, a living room with a kitchen and a separate bedroom. There were kitchen utensils. Our room overlooked the mountains, so we enjoyed the sunsets. Towels were changed every day and cleaned, special thanks to the housekeeping. There is a small nuance, if you slam the balcony door from the outside, you will not open it, be careful.