3 Star Majorca Holidays

Jaxon

The staff were always friendly and happy, the pool was great and clean, the room was as advertised. The only struggles were the music / bingo is on until around 11pm (I had a very young child with me) and the air conditioning is strangely noisy.

Pixie Maz

Just got back from a fantastic week here ..went with my husband and our two adult daughters.The apartments were spacious and clean and we cannot fault the holiday.The outdoor pool was so lovely and just a 15 min walk to the most beautiful beach with such clear sea and so warm.Mariner Apartment is a few mins to buses and from the supermarkets.Staff are so friendly at Mariner and the food is delicious and a wide selection. We had such a brilliant holiday .Thank you so much Mariner ..we will definitely be back. We also had the most amazing weather ..Wow..miss Alcudia so much already

Enrico

The staff was friendly and helpful, and the pool area was enjoyable. The location is decent—about a 10-minute walk to the beach. Unfortunately, the Wi-Fi was unreliable and 7navailable for 2 full days, which was a big issue since my girlfriend and I work remotely. The first room had no signal, and although we were moved, the hotel lost internet entirely the next day. The room had many mosquitoes, making it hard to sleep, and the beds felt more like makeshift sofas. Also there were many cockroaches in the apartment. There are also strict rules—guests must clean before checkout, there’s no daily cleaning, and hotel towels can’t be used at the pool. Overall, not the best stay.

Fernanda Marchioli

The staff is very kind and polite, always willing to help and solve problems. The pool area is very pleasant as well. The location is okay, just a 10-minute walk from the beach. However, the Wi-Fi is a serious issue. My boyfriend and I work remotely, and we had many problems with the internet connection. In the first room, the Wi-Fi signal didn’t even reach the room. They kindly moved us to another room, but the next day, the entire hotel was without internet for the whole day. There were a lot of mosquitoes in the room, and they would bite us all night long. We killed so many that the walls were left with stains… it was impossible to sleep well. The beds are very uncomfortable — basically improvised sofas. We also saw cockroaches in the room, which was very unpleasant. The power went out twice during our stay, and on the fourth day, we couldn’t even take a proper shower because the towels were never changed and were already smelling terrible. The hotel has too many rules. For example, guests are required to clean the room before checking out (they even provide brooms for that), and there is no daily room cleaning. You’re also not allowed to use the hotel towels at the hotel’s own pool. Unfortunately, it wasn’t my best experience.

huulipunasissi

I'm here right now with my husband and we're having the time of our lives! Before I start I will say that we're the kind of people who never look for luxury hotels because for us, it's just a place to sleep. We're out hiking morning to night and simply want a place to lie down at the end of the day and have a shower. We're often in tents on the side of a mountain so anything above that is a considerable luxury to us. First of all, I read a lot of reviews mentioning insect problems/mosquitoes. We're here in May and haven't seen a single bug yet. It's 24 degrees here so for me, the perfect time to come if you want nice weather without the bugs. The staff here are super friendly and helpful. The overall atmosphere is very chilled. Haven't noticed any noise or parties when trying to sleep. We arrived over 4 hours before check in time, completely tired out from travelling but our room was ready and we were allowed to come in straight away so bonus points for that straight away. The room is spacious. Plenty of places to store all our belongings. It has everything we need (fridge shower bathroom....a microwave and cooker ring aswell which we would never use anyway because we like to save money on accommodation and spend it on eating out at nice restaurants). The room was spotlessly clean when we arrived. There are 3 places to sleep. 1 bed and 2 sofas and we've slept the last 3 nights on the sofas which are perfectly comfortable and we've both slept like babies. The pool area is fantastic with the fountains. Plenty of sun loungers to go around, a lovely little pool bar serving food and drinks. It's been great after a long day of walking to go and lie in the sun or take a dip in the pool. I think the water's perfectly warm (but bear in mind that on last year's holiday in Northern Norway I went swimming in the Barents sea and thought that was OK too). The location of the hotel is good also, just a few hundred metres from the beach, although I realise for some this will feel very far away. All in all we're very happy with the place and would definitely book to come again. Edited to add: We're home in Finland now but miss this place so much! Our whole 2 week stay was fantastic. The staff are incredibly accommodating and friendly the food is great (I'm missing my morning bacon sandwiches so much Antoni) and the evening entertainment was brilliant with Bruno! Can think of nothing but positive things to say about the hotel and totally recommend it. We will definitely be returning asap.

Mauranne Newby

We just got back from this hotel last week, and it was one of the best holidays we’ve ever had. Okay, some areas were a bit tired, but the rooms were clean and spacious, the domestic and restaurant staff were all really lovely, and the pool entertainment was great for the kids. Great choice of food in the restaurant, and good snacks from the pool snack bar. There’s even a little kitchen in your room for microwave or stovetop meals. We’d definitely go back 🙂

John Maiden

Not the best experiences for families. Resort full of drunk, noisy English people. Not enough sunbeds at the pool. You need to drop your towel around 7am otherwise there is no space. Restaurants are always full and food is very poor. Not much choices. This is very cheap resort. Don't expect good holiday

Khrystina Holovata

Hotel Review: I usually don’t leave reviews, but this hotel left our family so disappointed that I have to share our experience. Food: The food was terrible. For 7 days the only things we could eat were rice, eggs, and bread. Everything else was tasteless and of very poor quality. The dishes were dirty – it seemed like they weren’t properly washed, only rinsed with water. Sometimes there was dried food left on the plates. The drinking water tasted strongly of chlorine, so we had to buy bottled water ourselves. Service: The staff – waiters, security, cleaners, bartenders – were rude and unfriendly. Our room was cleaned only once in 7 days, and when I asked for cleaning again, they refused. Territory & Pool: The territory is large but completely neglected and dirty: garbage, cigarette butts, even used condoms everywhere, with an unpleasant smell. The pool wasn’t cleaned even once during the whole week, and people were swimming there both day and night. Absolutely shocking. Drinks & Bar: There are no real cocktails – instead, they serve some kind of soda water from a machine called “mojito”, which was impossible to drink. Room: The room itself was in terrible condition: the toilet didn’t work properly, the bathtub was clogged, and the bed was broken. ❌ I would not recommend this hotel under any circumstances. It was the worst holiday experience we’ve ever had.

Harriet Stephenson

My 7 year old and I have just got back from a weeks holiday at this resort. We absolutely loved our week there. The hotel staff were very helpful and helped us where ever they could. Our room was clean and was kept clean they came every 3 days.. The beach is an easy 15 minute walk. The highlight of our holiday was the entertainment team they are an amazing bunch of people especially Gabriel, Emanuel and Vera. When they found out my daughter was poorly they went out of their way to cheer her up and check on her. They all show how much they love their jobs from the pool parties to the evening entertainment. They made our holiday one to remember and my daughter is already asking to go back next year and every year down to the entertainment team. The only negatives I would say about this resort is the mosquitoes at the entertainment arena at nights they are rife down there. The other is the food it’s very repetitive they could do with adding other things like offering slices of pizza. The meal times at the restaurant are chaos. The hotel resort is very large so be prepared if you want to cover all of it there will be some walking to do but the area is flat so it’s an easy walk.

Radosław Konecki

Dear Area Manager of BelleVue Club, I am writing to provide both an open review and a formal report regarding my stay at your hotel. My previous inquiry, sent via email on July 21, 2025, at 10:00 a.m., has gone unanswered. My wife and I were guests at your hotel from July 24 to July 27, 2025. First, I would like to commend the bartenders for their outstanding service. Despite the hotel’s high occupancy, they consistently greeted guests with smiles and courtesy, which deserves the highest praise. The organization of traffic in the restaurants was also impressive. Unfortunately, these positive aspects were the only highlights of my stay. I would like to raise a few concerns. How often should a room be cleaned during a three-day stay? To my surprise, room number 322 was not cleaned at all during our visit. While the room was completely renovated and tastefully designed, it had some shortcomings. The name "Double Deluxe" may be misleading, as it suggests a double bed when, in fact, there were two single beds. I also recommend a more thorough technical inspection of the bathrooms after renovations. There were no towel rails, and the drainage system in the shower area (wet room) was poorly designed, causing water to flow into the corridor when several guests were showering on the same floor at the same time. Considering that the complex has nearly 1,500 rooms and suites, I wonder how many bartenders are scheduled to serve during evening entertainment programs in high season. A 20-30 minute wait for a drink with only four bartenders is excessive and detracts from the comfort of your guests. I am disappointed that I booked my stay directly through the hotel's website rather than through a travel agency. Had I booked through an agency, I would certainly have requested a refund after such an experience. Additionally, I could not find any information on your website regarding the lack of a "pool towel" service, which is typically included in all-inclusive packages at many hotels. Overall, I am deeply dissatisfied. I have stayed at many hotel chains in Spain, and this is the first time I have returned from a stay feeling disappointed, especially since it was meant to be a birthday gift for my wife. Fortunately, dinner at the Aqua restaurant did help to salvage the celebration. Due to the issues mentioned above, I will be avoiding your hotels in the future.

Colby Hutchinson

It’s a place to sleep. The room is fine for just a place to sleep, shower and go out. I’d recommend if requesting a kettle not to use the provided plug as mine burnt and we caught it before something may of happened. Otherwise at the time I visited the bar was closed and the staff have told me it is under reconstruction so by the time you go it will likely be open again. however the breakfast is wonderful, it is situated across the street from the hotel with a great view of the beach. The pool is small but nice, it’s a sort of triangle shape pool but it’s enough to go for a little swim and it’s quiet, there are only 15 or so sun loungers but usually there aren’t that many people out there to fill them all. Often misconception is that the pool is shaded by the neighbouring building however depending on the time it is either mainly in the full sun or partly shaded and is still nice to be in, in the shade. Also in a good location as if you exit the hotel just down the road is the main area linking to all the shops and so on

Elaine Cole

Before we arrive my friend email the hotel because we was arriving late asked as we was half board would they be able to organise us some food on arrival or leave a sandwich in the room the reply was no we don't have that service which wasn't too much of a problem. But on arrival we was told that we would be eating at the restaurant across the road for our half board meals which wasn't too much of a problem so we thought. So first thing in the morning we went over for breakfast which was served as buffet style a good selection of meats, cheese, yogurts, cereal, cakes, nuts, and a cooked breakfast bacon sausage scrambled eggs and also fried eggs. Coffee tea and juices to drink. On our second day they had new drinks machines but these kepted breaking down so the lady was running in and out to try and keep everyone satisfied. The evening meal was a let down we had to pick off a menu no buffet style for this which consisted of only 6 starters and 6 main courses. The food was cooked lovely. But portions wasn't very good we got basic food and no side salad or vegetables. On the mains we could only pick four of them my Friend doesn't like paella and they would only cook it for two people as in most places but this didn't leave us with much option with being there for seven nights stay. What was more frustrating was the feeling of being treated like a second class citizen when ordering our meals with other paying customers in at the same time. Staff seem to think it funny when we was ordering our food to just be able to have these few choices. It could of been a delightful experience but it spoilt the whole experience hope this helps others thinking of booking. It was also a noisy at night with being so close to the adjoining hotel who decided to empty the bottle bin after 12pm every night

Chinikit M.

Stayed here for 4N5D. Rooms are very basic. A tv, tables and chairs inside and on the balcony, 2 single beds, 1 plug, a bathtub, shampoo and shampoo included. It was clean as well and they have an elevator, a pool. You can hear people talking and closing their doors and in the hallway but didn't really bother us. You have to go to the other side of the street to get the breakfast. Breakfast is the same thing everyday, their coffee machine is always not working when we were there. But it's near restaurants, beach and supermarkets. There's a takeout place that's open 24 hours. 500m walk from/to the Municipality parking for free.

Lynne Ingleton

Yes the hotel could do with being updated, but in retrospect you would find it hard to find anywhere cheaper. The hotel is absolutely spotlessly clean, is on the quiet side of the bay very close to the beach and local amenities, and fabulous Bar Rumba just across the road. The staff are fabulous Marisol is reception manager but seems to manage the whole hotel, she works so hard to make your stay enjoyable, answering numerous questions I have given her with extreme professionalism and friendly attitude. Nothing is ever too much. Directors make sure you keep hold of this lady she is worth her weight in gold. Thanks also to Elena, Tino and Nick. Been numerous times to this hotel and it really is home from home. Being a solo traveler they do their best to make me feel safe and welcome.

Gemma Wilkinson

IMPORTANT!!!!! MOULD, DIRT, RUDE STAFF If you are going to take any advice today and are considering booking this hotel then please let it be this. When we arrived at the hotel and went into our room a very noticeable foyering smell greeted us, along side dirty bedsheets and broken air conditioning in 32 degrees heat. We went down to reception to express our concerns and was greeted by a man who seemed like he had somewhere else better to be, the receptionist told us to make sure that we had the windows and doors shut and when explained to him that we did, the most we received back was a huff, not once did they offer to come and check the aircon or help! We was told to go and find the housekeeper ourselves for some bedding for us to change the dirty bedsheets we was welcomed with! When we went back to the room to establish whether we even wanted to stay in the hotel after such a terrible start, we discovered mould behind the curtains and dirt all the way along the edge of the walls& skirting boards (I will attach pictures), we then returned back to reception to express our concerns and was told ‘the cleaner can wipe it down tomorrow’ we refused this and was offered a different room, we asked to look at the room before accepting the change of rooms and was yet again mould behind the curtains and dirty room. The hotel is beyond dirty and is a genuine health concern! We then left the hotel as they was no solution and the man that was on reception had disappeared and left us with a worker, who could at most say sorry (understandably as she is a worker and it’s not her fault) this resulted in us having to find and pay for new accommodation and wasted a whole day of our first holiday- not the best start to a relaxing break. Please avoid at all costs!

Claudiu Soaita

Considering the price and the services offered, I was very satisfied! The hotel is in an excellent location, very close to the beach. The food is varied and can satisfy both those with simple tastes and those who are more demanding. The rooms have air conditioning, which is a great plus during hot days. There are a few things that could be improved: adding refrigerators in family rooms, making these rooms a bit more spacious, and ensuring the balconies are safer. Overall, it’s a good hotel for the price, and I would definitely recommend it! We've been 3 families with 3 kids 8/9/ 12

Sarah Williams

Lovely hotel. Quiet. Not many kids, more for adults going out to the nightlife. But a lovely quaint little place for a couples week away to celebrate wedding anniversary. Right next to the beach and bars. Cheap too. The staff are amazing. So friendly and happy to help. Yes you are only allowed 3 alcoholic drinks with lunch and dinner, but you can still get coffees and juices free with all inclusive. The staff are all so lovely 🤩🤩🤩🤩

Lenka Počuča

The hotel is in a very good location and is really close to the beach. The food is also excellent. The rooms are very clean, Suzy, who maintained our room 611, is very neat and meticulous. I would recommend this hotel to everyone.

Hanna bahremand

We had a fantastic experience thanks to our waitress, Suly! She was incredibly friendly, attentive, and made us feel truly welcome. Her warm attitude and excellent service really stood out and made our meal even more enjoyable. Thank you, Suly, for making our visit special. Alba in the reception was horrible 😨

Roberta Diana

We had a wonderful stay at Bluesea Mediodia. Everything was great, and we were pleasantly surprised by the food – it was even better than what we have experienced in some 4-star hotels. The location is perfect, just a short walk from the beach, and the atmosphere felt very welcoming. The staff were extremely kind and attentive. What we especially appreciated was how warmly they interacted with our little boy, Yannis – you could really see the genuine care and joy in the way they played with him, which made our stay feel even more special as a family. I also want to give a special mention to Suly, who stood out with her openness and kindness. She was always approachable and friendly, and we even shared personal conversations that I truly valued. Her warmth made me feel at home and added a personal touch to our holiday experience. Overall, we highly recommend this hotel and would be happy to return. Thank you to the whole team, and especially to Suly, for making our stay unforgettable!

Cassie Shepherd

Spent a fabulous and hot week away, the food was fabulous and my husband says it's the best buffet food he's had abroad both breakfast and dinner. The pool area was kept clean and tidy and the beds were wonderful to relax, the pool is rather deep in areas which was fun to enjoy jumping about. The rooms are very basic but had everything we needed only downside was the lack of somewhere to put suitcases and the air con or lack of. Everyone is super friendly especially in the restaurant and chatty. Just up the hill from the beach and shops everywhere you turn. Would recommend and would definitely go back!

ilena van der weken

The food ( breakfast and diner) was good, the staff was very friendly and very helpful we needed a doctor and helped is to call someone. Hotel is nearby the beach and not far from the airport. The rooms are clean, good pool and bar at the pool. Only negative is the location by nightlife, there are a lot of young people who are going out it’s very loud at the street side. There is nearby a free parking lot but sometimes you can’t find parking. And you have beautiful sunsets from the balcony!

Thomas Pfund

I just had a short stay here, but what has to be rewarded is a good value for money and super nice staff. Pedro from the reception is born for this job. You feel just welcome if you enter and he was very helpful. Even in hotels with 2-3 times higher rates this is rare. For sure there are hotels on the island which have more peace for your ears in the high season, but this is the whole area.

ash manalo

We had a truly wonderful stay at this hotel! The property is welcoming, clean, and well-maintained in every detail. A special thank you to Pedro at the reception, who was always kind, helpful, and ready to assist us with a smile. His warm welcome made our experience even better. The room was comfortable and cleaned every morning with great care. The only small downside was an unpleasant smell coming from the bathroom. We’re quite sure this wasn’t due to lack of cleanliness—in fact, the room was spotless every day—but probably due to humidity and possibly the water itself. It’s something that can happen in more enclosed or less ventilated spaces. That said, it didn’t affect our stay at all—everything else was perfect, and we would happily come back. Thanks again to the whole staff!

Stan Cheung

Good things - free buffet breakfast every morning. Great food selection. Pool area. Great location. Balcony a bonus you could hang your washing outside. Bad things - air con is absolute garbage!!! Stayed for 7 nights and It took about 5 days for the room to finally cool down. I would not stay here again because of this fact!!!! Bathroom is a sauna and no shower box so floor gets wet after shower. Reception service average. Too many youngsters at the hotel. They called a service man to repair air con but did absolute nothing!!! Warning!!!

Janet

Lovely staff on the reception we arrived late so the staff on reception opened up so we could have something to eat.The food what can i say everyday was excellent food hot and plenty of choices staff work very hard and friendly. we had an apartment over the road from the hotel loved it. Plenty of room. Kitchen area was good to have fridge,microwave, cutlery, plates, pans you do need a kettle though. Staff serving the drinks very nice, you need to be quick for a sunbed. Clean towels daily beds made cleaners so nice. Nothing much for young children. Having the beach down the road is a bonus.. Overall very good holiday.

Lisa Brewer

Please avoid this hotel. Absolutely shambles. Shocking hotel. It's absolutely filthy. So scruffy from outside. Very poor meals, pool area, bedrooms, disgusting bathrooms, had to disinfectant everything (had to buy cleaning products) and very rude staff. Two pools are tiny. No more than 30 people in at any one time. Asked for pool view bedrooms and got two brick walls. Best part off it is the beach is 3 minutes away.

Maria Gomes

Stay from August 7th to 13th Our experience at this hotel was unfortunately below expectations. The meal times were very limited, especially considering the insufficient capacity of the restaurant to accommodate all guests comfortably. Additionally, the kitchen often closed before the official end of meal times, leaving guests without access to food even within the designated schedule. The variety of food was quite limited and, more importantly, there were no appropriate options for young children. Even when requested, no effort was made by the staff to accommodate this basic need. For an all-inclusive stay, we were disappointed to find that snack availability between meals was almost nonexistent. Furthermore, beverages were only provided upon payment of a €1 deposit for each cup. On one occasion, we were even denied access to drinking water because we did not have €1 on hand, which we found unacceptable. On the day of our departure, we left the hotel at 6:00 a.m. and were expecting to find at least a basic breakfast, as we had been informed at check-in that early departures could access a breakfast option. However, this was not the case. Only afterwards were we told that prior notice was required to arrange this — something that had not been clearly communicated to us earlier. Overall, poor communication and lack of flexibility greatly impacted our stay. We hope the hotel takes these comments into consideration to improve the guest experience in the future.

Nuno Rodrigues

Beautiful holiday with my family. The location of the hotel is spectacular. The rooms are very clean, and the environment is very serene. All the staff are kind and helpful. Maybe the food could be improved a little, but for the price paid and for the 3 stars, it's fine. I wanted to say hello to the guy from the animation Valerio, really good good good... always present and available, but the thing that amazed me was that he remembered all the names of the customers including my family

Tara Meredith

Photo 360 was a very fun feature to have! Lovely hotel staff and great atmosphere. However, the hotel needs some very clear maintenance work both in the pool and surrounding area as there are times missing and broken floor. We booked a family room, expecting to sleep in the same bed as my husband but he ended up sleeping on the sofa and myself on a single bed in the living area while our children had the single beds in the bedroom. The sofa bed was supposed to turn in to a double however, there was a single pull out underneath that was filthy, torn and with no sheets on it. The food was not the best although, this was a budget hotel but breakfast was the same every day with no change in cereal option sat all and cooked breakfast. Lunch and dinner was always the same just alternating. There was supposed to be unlimited snacks but it was just a few sandwiches that had been made up from the left over breakfast. The unlimited ice-cream was like slushy milk and not very nice. The unlimited drinks were very limited! No cocktails included just vodka, rum and martini with a soft drinks mixer and beer. The entertainment was good for the first 3 days. Valerio, the entertainer was fantastic however, he left after 3 days leaving no entertainment during the days and evenings, not even music playing around the pool area. Cala millor is an absolute beautiful place to visit and I can't wait to come again however, I will be staying at a different hotel. I am also not looking forward to staying in the Bluesea hotel in Tenerife next year due to this experience. With a little bit of work, this hotel could be absolutely amazing!

Vicki Tann

Just left after staying nearly 2 weeks here. Staff at this hotel are amazing and so friendly! Nothing is too much for them. Rooms were cleaned when we needed them, with fresh towels. Even on days when we didn't require a clean, the lovely ladies would ask if we needed anything for our rooms. The reception staff were so helpful and friendly. The buffet food was always hot, although a little repetitive. The only thing I found annoying was needing a €1 coin deposit for a glass to have a drink by the pool. Paper cups were for hot drinks only. Our room was spacious with a beautiful sea view, comfy beds, bathroom could do with a little makeover. Location was perfect for exploring and going to the beach.

Elaine Healy

Positives - the staff at the pool and buffet were lovely. The downstairs pool was lovely but they are missing a trick with the upstairs pool. It has Beautiful panoramic views but no amenities. shower was strong, reception was clean and their staff helpful. That's where it ends. Negatives - absolutely in need of a remodel. Bathrooms in every room were tiny. You had to straddle the toilet to close the door. Enamel missing off bath, rooms small, cleaning service very poor, bed clothes not changed in 8 days. No towels in room on first day. Bed made but top sheets taken and not replaced. Toilet roll not replaced, floors not cleaned during stay. I appreciate the rule about drinks in all inclusive but giving tiny glasses is really cheating people. One lady who was not all inclusive got some cold water out of the drinks machine and was told this was not permitted. Water is a basic human right - very disappointing behaviour. No fridge in room - some people had medication with them to be refridgerated Poor show

Mary

Amazing quality price. Generous buffet 3 times a day. Wonderful breakfast. Very nice staff, a special mention to Carlota so helpful. She could remember my name and surname perfectly the second time I met her! This hotel had been recently renovated. Two swimming pools super new and clean. Fantastic beaches a few minutes walk away. White sand. Transparent turquoise water. Good TV with lots of channels. Good AC. Nice bathroom with a tube. Good wifi. A balcony. Nice bedroom spacious entirely newly renovated. I am glad I didn't read the negative reviews.

Ivo Fins

Hafida was done a great job in cleaning the room and very friendly - had the chance to have a chat with her and was very friendly! All staff friendly, and the hotel is very well located. Nice food on the meals as well, good price-value.

Veronica Nosiri

Sure! ⭐⭐⭐⭐⭐ A Wonderful Stay! I had a fantastic experience at this hotel. From the moment I arrived, the staff were welcoming, friendly, and attentive to every detail. The room was spotless, comfortable, and well-equipped with everything I needed. I especially appreciated Alejandro, dilay and carlotta they were very helpful and always smiling. The location was perfect — close to the beach shopping centre and convenient, and restaurants, most especially palma airport yet peaceful and relaxing. Breakfast lunch and dinner was delicious with a great variety, and the service throughout my stay was consistently excellent. Overall, a wonderful place to stay — I’ll definitely be coming back and highly recommend it to anyone visiting the area!

Christopher Adkin

Overall we really enjoyed our stay here. The hotel is basic but clean and we loved the deep pool. We had a superior room which is over 2 floors so seems massive for a hotel room. And having 2 balconies feels very luxurious. Only down side to the room was you needed to pay to get a key for the safe which is unusual nowadays. The food we had at the pool bar was good and the beer nice and cold in big pint pots. We paid for bed and breakfast but the breakfast was not good at all. Same thing every day and all of it pretty bad. I'd avoid breakfast if I went again but everything else was great. People mention the noise on a night but it all stops at midnight so you may as well just go over there and enjoy a drink and watch the bad karaoke. All in all a great holiday and the staff were lovely.

Carlos Marquines (Charlie)

I recently stayed at Sol Cala d’Or Apartamentos for my aunt’s birthday, and the experience exceeded all expectations. From the moment we arrived, the staff was warm, attentive, and made us feel genuinely welcome, which set the tone for a memorable stay. The apartment was spacious, clean, and well-equipped, with everything we needed for both comfort and convenience. The pool area was beautifully maintained and provided the perfect spot to relax and enjoy the sunshine, while the location itself couldn’t have been better—just a short walk from the beach, shops, and restaurants in Cala d’Or. What stood out most was the atmosphere: family-friendly yet tranquil, with a sense of care in every detail. Celebrating a special occasion there felt effortless, and the team went above and beyond to make it feel unique. I would highly recommend Sol Cala d’Or Apartamentos to anyone looking for the perfect mix of comfort, hospitality, and an unbeatable location in Mallorca.

aaron delaney

I stayed here for 5 nights in Cala d’Or and sadly this was not as I expected. On the first night, our booked room “wasn’t ready” and the person at the counter told us they could “upgrade” us to a much better, fancier apartment for the night. In reality, it was nothing short of awful – dark, gloomy, and felt like a dungeon. It was in no way better than what we had booked, despite the way it was sold to us. To make up for this, we were told we’d get free breakfast as a gesture for the inconvenience. Only later did we realise everyone could just walk in and have breakfast – so this so-called “compensation” was meaningless. We felt completely misled, as if they were pretending to reward us for their mistake when, in reality, they gave us nothing extra at all. The beds were terrible to sleep on – hard, uncomfortable, and made it impossible to get a decent night’s rest. The air conditioning was extremely noisy, and on top of that, you could hear everything – from conversations in the next apartment to footsteps and movement above. Our apartment was only cleaned once during the entire stay, which is simply unacceptable for a 5-night booking. The only positives I can mention are the excellent pool, which is great for families, and the location, which is ideal for exploring Cala d’Or. We will absolutely return to Cala d’Or in the future – but we will be booking elsewhere. After this experience, I would have expected the hotel to at least take meaningful steps to make things right. Sadly, that never happened.

A A

Great location! BUT Too expensive for what it is! The apartment was dirty: pillows, sheets, towels.... there was a lot of humidity which means mold in the ceiling, walls, shower.... the bottom of the shower was crumbling and the water didn't get away properly. The pool was nice and big, but all the chairs were taken with towels but without anybody... and this from early in the Morning so impossible to enjoy the pool. We complained and not even a sorry!

Joanne Burnell

This would of been our 5th time staying and we do love it but this time the pool was just so loud I know not much you can do.. hen parties, big groups of family's and diffrent groups playing music. So 3 diffrent sets of music playing is enough to give anyone a head ache.. There is a smoking area by the bins and I don't understand why everyone is allowed to sit vaping all day and blowing clouds of smoke into your face all day long it's absolutely vile... it completely ruined my holiday trying to avoid it like the plauge but sadly nearly everyone was vaping and can't seem to put it down for more than 5 seconds as if it's a baby's dummy. We was so happy with our level 5 room the staff always listen to us in that way. Just sad we probably can't stay again 😞 I don't come on holiday to have people's smoke in my face for the whole day. Or keep moving beds was rhe other option. Never mind but think the vapes need to be classed as smoking and there needs to be an area for it. Towels as always down and reserved again this should be sorted you have people missing for 5 hours at a time and come back to a bed they had a towel on all day. Isn't fair. Thank you though sol for giving us our lovely room.. but honestly the smoke around the pool is vile and unbearable.

Lee Starke

What a perfect holiday location for a week away. As soon as we checked in we was welcomed and even still had some basic food available after such a late flight and arrival. Just 30 seconds from the beach (depending on how fast you walk) the rooms were clean and comfortable air conditioning was perfect. New towels available whenever oh requested. During the day great service and food from all member of staff. Elena was the star of the show with daily activities around the pool and the evening entertainment at the bar. Lovely atmosphere and always accommodating. Will recommend!! Attached are photos from balcony to sea

CAM PRU

I’ve stayed in many hotels over the years, but this one truly stands out — especially thanks to Elena, the entertainment lady. I have honestly never been more active in my life! From water polo to table tennis, darts to pool, she had me joining in with so much energy and enthusiasm. Elena is simply amazing — warm, welcoming, and full of fun. She made me feel right at home from the very beginning and made every activity enjoyable. Thanks to her, my stay has been unforgettable, and I can’t recommend her or this hotel highly enough!

Máté Turi

At a wonderful location, the hotel is a few minutes away from the beach and nearby shops. The bedroom was okay, the bed was comfortable. The staff of the hotel (receptionists, bartenders, animators) were extremely friendly, nice and helpful. The hotel’s entertainment programs were really fun. There was a wide variety of food; the restaurant had different options every day for both lunch and dinner. Fresh vegetables and fruits were served at every meal. However, the quality of the meals could be better.

Ion Moraru

In the beggining I was thinking what can go wrong, we only need a room where to spend the nights in, and I was wrong. That was my worst decision in my life to choose BLUESEA. We stayed in the block number 1 on first floor. When we entered the hotel, had a good vibe, and after check in yhe vibe changed. The room was looking like an animal shelter. The beds are super uncomfortable, despite I asked for a family room, I got 3 single beds, which were squeaking every time while moving on it, the mattresses where like a deep hole in the middle of a single bed. The bathroom was a nightmare, cracked paint on yhe door falling apart, the silicone probably was sticked with a brush looking disgusting, the shower floor was fixed for 3 times and there were different yellow colors where they were fixed. The shower was leaking several times during the night, which was waking us up. The entrance door had a closing problem, we had a room sevice while weve been at the sea and when we came back the door was left open, so, not very nice. And not in the end the facilities and staff: first of all none of the staff were smiling, second of all when we wanted to enjoy a cocktail at the bar we've been told they have to charge a small deposit for reusable cups and we had to carry the cups after us every time when we wanted a drink from the all inclusive bar and they are also limited in drinks, they offered only 2 types of cocktails. The reception girl with glasses, I believe she was a DM, and she was never smiled while at the reception, not even when you was going at the reception with complaints or favours. The food was a bit poor, but was acceptable, no complaints about it. I will definetly not recommend BLUESEA, and I will never come back to them. I have pictures confirming all my bad experience.

tom quadri

A lovely hotel, with great access to the beach and the local shops. Rooms are very clean and well maintained. However the staff left a very bad taste in my mouth. Working in customer service, I always go out my way to be polite and patient with bar staff. However, every single person that served me at the bar was either rude or uninterested in serving me. I felt like I couldn’t go up for a drink, as they made it very apparent I wasn’t welcome from the get go. I’ve just been served by a woman who took ages to serve me despite the bar being empty because she was to busy talking to her friends to bother with me. When she finally got around to serving me she just raised an eyebrow and after pouring my drink she slammed it down and continued talking to her friends without saying a word. This has pretty much been the same experience all week. A shame because despite the bar staff, the holiday and hotel have been great! But this has really just made me feel unwelcome.

2009angied

The hotel rooms may be a little dated, but it's is exceptionally clean. Our rooms were cleaned and towels changed daily. The staff were friendly, courteous and happy to help. The dining room was spotless and the food was great. Didn't have to worry about getting a sunbed by the pool, because although people did leave towels, if didn't turn up an hour after the pool attendant arrived, he removed the towels. Also the food from the pool bar was also delicious. Loads of shops, pubs and restaurants close by. Most relaxing holiday I've had in a while. Highly recommended.

Gillian Goulding

Beautifully clean hotel, friendly and bilingual staff, superb animation team (special mention to Pikette, for his enthusiasm for all activities and all guests). A wonderful location with the cliff walk to the beach a really handy option. Breakfast was a fantastic addition with so much choice and variety. Staff were friendly and professional. All areas of the hotel are spotlessly clean and the pool area is maintained to a very high standard. People were getting frustrated about the sun loungers, but the rules are clear-pool opens at 10am and if you haven't taken use of your loungers by 10.30 your towels will be removed, breakfast finishes at 10 so it seemed fair. Overall a brilliant place.

Mohamed Shoeib

We had a pleasant stay at TRH Jardín del Mar. The highlight was definitely the breathtaking sea view, which made every morning special. A big thank you to Carlos at the front desk, who was very friendly and helpful throughout our stay. While the property could benefit from some renovation, especially in the rooms and common areas, the overall atmosphere was still enjoyable. The breakfast was good with a decent variety to start the day right

Natalia Cosgrove

Rooms were spotless and really comfortable. Staff were amazing – friendly, helpful and always keeping everything running smoothly. The location is perfect with gorgeous sea views, close to shops and restaurants, and it never felt too busy. It was mostly quiet and relaxed, with the only drama being the usual “sunbed wars” – I can’t believe how early some people get up to bag the best spots! Thankfully, the socorrista was on the ball moving towels (he really does love his whistle!) and kept the pool in tip-top shape. Overall, a fantastic stay – would definitely recommend and come back.

Sam Shotton

Reception staff are great, bar staff great. Not nearly enough loungers and you have to get up at 7am to reserve one. You have a conversation on your balcony at 11pm and get told to be quiet but nothing is done about people coming in at 4am and shouting the hotel awake. Pool is not child friendly at all with no shallow area in the main pool and no inflatables allowed. Facilities in the rooms haven’t been upgraded for quite a while. Staff are good but clearly there been no investment in the infrastructure for years. It’s not rustic and authentic - it’s a lack of investment.

lucie yvars

Everything was perfect! The hotel is exactly as shown in the pictures, very clean and comfortable. The staff is lovely and always helpful. Special mention to Vladimir, who speaks excellent French and makes guests feel truly welcome with his warm attitude. Theodor was also very kind and professional – thank you! The pool snack bar is really good, making it easy to enjoy the day without worries. I would definitely recommend this hotel!

Mikail Kılıç

Overall, the hotel was very nice. The rooms were spotlessly clean and the staff were extremely helpful. I would especially like to mention Vladimir who was always friendly and did his job exceptionally well

Szandra Tóth

We had a fantastic experience at this hotel. The staff were incredibly kind, helpful, and always available when we needed something. The apartment was very comfortable, clean, and beautifully designed, with a stunning view that made our stay even more special. Everything was just as we hoped, and we truly enjoyed our time there. Highly recommended!

Alex Novikovs

This hotel is great value for money! I stayed here with my couple for a week in a studio, equipped with everything you need, microwave, cooker, fridge etc.. very friendly staff, always smile and treat you well! We arrived at 2am and were met by a lovely man Vladimir, very helpful and very talkative person we had a lovely conversation. Breakfast was very nice, you get your basic Irish/English breakfast and a veriety of fruits amd buns. Unlimited coffee was my favoirite part😀. Fantastic view from every room you book overlooking Magaluf strip. Very cozy swimming pool on hotel ground and overall very cozy place. 10/10

Tinesha Williams

Great hotel, nice views, spacious room. I booked a trip to magaluf with my friends, we was so happy to realise we was a 3 minute walk to the strip!!! So the location is good if you’re heading down to the strip if it’s more of a party holiday. The food was really nice too. And the rooms were clean however I did have a bad encounter with a security guard/ cleaner he was a small man around 5,4, Indian man. who came and knocked the room around 3am and asked if there was anyone in the room with us. We said no and he came in, he whispered and asked if I could come to room 411 with him alone. This made me feel very uncomfortable and he deserves to be sacked. It’s lucky my friends were in the room because I don’t know what could have happened. So if you do book stay away from the Security guard!!!

Hernando Montoya

It's hard for me to imagine a better experience at a 3-star resort. The rooms and facilities weren't luxurious, but were very clean and comfortable. The staff at the bar was very friendly. The food was actually very decent and surprisingly good. There's good restaurants and an amazing beach 5 minutes away. A special shout-out to the entertainment team, Saul and Maria. They are amazing. Very good with both kids and adults. Our girls loved them! Thanks for the wonderful experience, Saul and Maria!

Lisa M

Wonderful experience!!! The kids club / mini disco team, Maria and Saul were BEYOND AMAZING! They were so so sweet to our three daughters, and our kids absolutely loved going to the kids club and mini disco every day! The hotel itself is also wonderful! The pool is great, food in the restaurant was wonderful, and the location was also wonderful! I highly recommend this hotel if you have children!

miriam kerins

We had an amazing stay at this hotel and we are already looking at returning. The staff are excellent especially Saul who was brilliant with the kids and ensured everyone had a good time even the very little ones. We were self catering as we like to venture out for meals so we can’t comment on the food however the hotel and facilities were excellent. Great location in walking distance of all amenities. Will definitely be back!

Conor McMullan Music

Plazamar is a great complex - the rooms are decent, staff are lovely and the pool is brilliant for children. We've been to Santa Ponsa before and we booked this hotel because of its location - very close to the centre and the beach, so convenient. We will most certainly be back. One negative about our room on the ground floor was that it had a locked door inside which allowed access into the next door apartment. On our last night around 3am, the person next door tried opening the door and woke all of us up. Very little privacy as well because we could hear them talking everytime they were in the apartment which meant that they could hear us as well.

Alan Curran

We really enjoyed our stay at the Plazamar, the room was clean and tidy, the facilities were very good. Our kids really enjoyed the pools. The resort is only a short walk down to the beach and which has plenty of bars and restaurants nearby.

Karol F

When choosing this hotel, I was guided by the price-to-review ratio. On Google Maps, it had a 4.2/5 rating, which is very high for a three-star hotel. I read a lot of reviews and was almost certain that it wouldn’t surprise me in a negative way. Rooms: Pros: The interior is clearly renovated. It’s cozy and comfortable (Junior Suite). The bedroom is separate from the living room and bathroom. Cons: The air conditioning was weak and noisy. Cleaning: Each time, cleaning lasted around 3 minutes – if anything was lying on the floor, it was simply skipped during mopping. Also, there were lots of ants if anything sweet was left behind. Generally, ants in Mallorca are standard. Hotel exterior: Not renovated, but nothing terrible. You can relax by the pool and use it without any issues. Staff: The animators are the heart of this hotel, along with the reception team – they’re the only ones who didn’t make strange faces and were very helpful. I had lots of laughs with them and would definitely recommend them. In the evenings, there are live shows or events like bingo. All-Inclusive: A disaster – tasteless, repetitive, sometimes undercooked, sometimes overcooked. Out of 5 days, I only enjoyed one meat dish and one pasta sauce. The quality of the drinks was laughable. Only the beer tasted normal. Overall, I rate this hotel 3/5 – but without the all-inclusive. If including the food, I’d give it a 2/5.

Lewis Bob

As a family of 8 we really enjoyed our holiday at this hotel. The entertainment team were amazing, getting everyone involved with the games they had organised. The entertainment team work especially hard to ensure everyone has lots of fun, they literally kept my husband and daughter entertained throughout our stay. Rooms were ok but basic with a spacious balcony. Food was very repetitive, so we found ourselves eating out most evenings. Overall though we had a brilliant family holiday with lots of lovely memories made.

COLIN SMITH

We had a great time at this hotel, the food was adequate and the rooms were clean. Juan from the animation team was amazing with all the guests young and old and he went the extra mile really making the holiday for us, along with Alex behind the bar who was always happy to help! Friendly and professional.

Kristóf Máté

The hotel room was amazing, the beds were comfortable, the bathroom was clean and well equipped. The animation team made sure that we had, fun all of them was super nice and helpful The other workers were also helpful and kind. Everything was in walkable distance the beach is very close to the hotel. The food was incredible we had a big selection of food every time. All around it was a great experince, I can only recommend it.

Leah Rowe

Great location 8 minute walk to the beach, first impressions very good and clean. Rooms are of a good size all with pool view and a balcony, the Junior suites have a separate lounge and bedroom and a bathroom. I would have rated it higher if the food and drink choice was better and dining staff had better customer service, The food was inedible on some nights and we had to eat out. They failed to provide adequate snacks as described, cheese and bread every day with some warm ham and some apples. Very limited drinks choice and the fruit juices were very low grade. The old waiter was very miserable and rude to us and others, demanding our family of 3 children and 2 adults be separated onto different tables as they refused to join a table up, One lady got marched out the dining room at lunch time for wearing shorts and a bikini top by the same unfriendly waiter. The rooms were clean and the beds made every day. The pool was clean but surrounding area and vents were tired and damaged.

Olivia Giovanangeli

We stayed for a week at Cook’s Club Calvià Beach and had a wonderful time! The location is perfect — right next to everything you might need, super convenient. The breakfast is absolutely royal, with a wide variety of options. I also highly recommend eating at the hotel’s restaurant: the food is delicious, varied, and offers excellent value for money. It’s a great way to avoid the tourist traps in the area. The staff were truly attentive and kind, always ready to help. The outdoor space is very pleasant and well-maintained — perfect for relaxing. I highly recommend this hotel. The only downside: the double beds aren’t ideal for couples (they’re two singles pushed together), and we had issues with noise from the room above. Despite several complaints, we didn’t get any relief from the constant footsteps — the walls and ceilings are quite thin.

Katie C

The hotel entrance, lobby, pool and restaurant areas are perfect- so modern and clean. The bedroom was a basic twin but stylish and clean. Service at reception was mostly good, depending on who you asked for help. All staff, especially in the bar and restaurant were friendly and cheerful. We paid €30 for late check out until 4pm which is handy. Taking a €10 deposit for towels for the pool seems a bit unnecessary but didn’t mind paying. The pool area and views out to sea were really amazing, such a great location. It might be a bit noisy if you aren’t going out at night but we had a great time in the bars. We were two friends travelling but it would be great for friends or couples. Great value hotel, will come back.

Floor Augusson

A Fantastic Stay at Cook’s Club Calvià Beach My partner and I had an amazing 12-day stay at Cook’s Club Calvià Beach, and we enjoyed every single day! We booked half pension, which included breakfast and either lunch/dinner. The breakfast buffet offered an impressive variety of options, and lunch/dinner was equally diverse – there truly is something to suit every taste. Our room was clean, spacious, and comfortable. The pool area features plenty of inviting sunbeds, and the beach is only a short 5-minute walk away, making it a perfect location for both relaxation and exploration. What truly made our stay exceptional was the wonderful staff. They were always ready to assist and greeted us warmly every time we saw them. A special mention goes to Evelyn, Mounir, Lisa, and Alex – your kindness, helpfulness, and genuine interest added so much to our holiday and made it truly unforgettable. We can wholeheartedly recommend Cook’s Club Calvià Beach and look forward to returning in the future!

Christina Kiernan

⭐ 10/10 – Perfect Stay! ⭐ From the moment I arrived, everything about this hotel exceeded my expectations. The check-in was smooth and welcoming, and the staff went above and beyond to make me feel at home. The room was spotless, beautifully designed, and extremely comfortable with all the amenities I could possibly need. The attention to detail was incredible—from the high-quality linens to the thoughtful touches. The facilities were equally impressive: the pool was pristine, the gym well-equipped. The dining experience deserves special mention—the breakfast buffet was outstanding, with a wide variety of fresh, delicious options, and the restaurant meals were exceptional. What really stood out was the staff’s genuine warmth and professionalism. We were even surprised with a last night stay drink thoughtfully from Alex who couldn’t have went out of his way each day to make sure we were enjoying our stay! Every interaction was friendly and helpful, and I truly felt cared for throughout my stay. I couldn’t have asked for a better experience. I would 100% recommend this hotel to anyone visiting the area and will definitely be returning. Instagram: christinakiernan_

Lucy Heron

Seamless check in and check out. Staff were extremely helpful and pleasant. Food was freshly cooked, delicious and great value for money! The hotel is very modern and appealing. We loved the interior design! There are many places to relax around the hotel inside and outside. The cleanliness cannot be faulted, rooms are cleaned to a very high standard as is the pool areas and restaurant. We did find that the air con is positioned slightly awkwardly as it is only above the door when you walk in, meaning you cannot really feel it when in the main bedroom area. The hotel is also on quite a steep hill which meant our transfer dropped us off at the bottom and we had to walk up, this could be difficult for people with mobility issues. There is no entertainment at this hotel which we preferred although would have been nice to have music around the pool area. The location was great there are lots of nearby restaurants, bars and shops. The bus is easy to access as is the beach. Although close to the Magaluf strip we did not have any issues with noise! The hotel were also great at ensuring guests abide by the rules of the hotel. The hotel tote bag is a very nice touch! We would definitely recommend this hotel. A wonderful hotel for a couple to relax and enjoy. 😊

Beth Howard

This hotel is lovely and as long as you are going with the expectation that you are staying in a 3* hotel and not a 5* hotel you should have a wonderful time. Pros- Clean and spacious hotel. Housekeeping are wonderful and keep rooms/communal areas clean to a high standard. Reception staff and bar staff are always happy to help and friendly. 3 different pool areas to suit everyone NO FIGHTING FOR SUN LOUNGERS, you can find one at any point in the day as people don't leave their towels on all day and only use it for an hour. Food plentiful and fresh. Room adequate for the amount of time spent in them. Cons- Any local shop is around a 20 minute walk apart from the on site shop which is rather expensive. Food can be a little repetitive. Childrens entertainment can be a little rubbish depending on which staff is doing the mini disco which is only half an hour long at 20.30 which is a little late. Unless your child is put into kids club during the day they are not included by staff on an evening. The bunk beds are not adequate for a young child to sleep on top as there is only half a bar that stops them from falling off. (My 10 YO didn't feel overly safe up there)

Archie Copley

Stay as far away from this hotel as possible! Everything about mine and my friend’s experience here was awful, start to finish. The cleanliness and hygiene standards are extremely poor, the carpets throughout the hotel lobbies and stairs are covered in stains, both the inside and outside the tables were hardly ever clean and the reusable cups aren’t cleaned properly, they’re just sprayed and rinsed, no proper cleaning or sanitation of the rims of the cups where you drink from, and the bar staff were always annoyed whenever we asked for new cups. The staff in general had an appalling attitude towards us, reception staff were blunt and not helpful, the bar staff were always annoyed whenever you asked for anything, the beach transfer driver had no regards for safety and would constantly overfill the minivan. The only shining light of the staff was the lovely woman in the hotel shop, she was always smiling and happy and would dance and joke with me and my friends whenever we entered her shop. The manager, who told us his name was GM, was the most unprofessional and rude person we encountered. He demanded us into his office, and originally only tried getting the girls of the group in the office with him and refusing to let the boys come in with them. We refused this and all went in together, where he was extremely aggressive and nasty in tone towards us and our complaints about the quality of the hotel. He was condescending and confrontational and was trying to abuse his power over us asking questions like “do you know who is the one giving the orders here? Me.” The whole conversation he was arguing with us against our complaints and not being cooperative to resolve any of them, and using it being 3 star hotel as an excuse for all the faults rather than wanting to improve our experience. He also stereotypes us from the beginning of the conversation, assuming we came for a party holiday and to be clubbing, when all we were looking for was a relaxing poolside holiday. The pool area was also disgusting, the first day we arrived the pool was taped off for “cleaning purposes” but there was no cleaning happening, it just reopened and nothing had changed about it. The food was always freezing cold, even the hot food had no warmth at all, we tried the beans, sausage, and bacon and they were all stone cold. The bread rolls were the only thing we ate after this and even they weren’t the best. We saw countless other reviews from the last month about how the food was making people ill and after visiting the hotel, we can see exactly why it made them so ill. The hotel is also full of bugs and animals, we saw a rat scurrying around the pool bar, and found silverfish, ants, earwigs, and countless other bugs and creatures in our hotel rooms. The rooms aren’t cleaned properly, they are full of stains and black mould, and feel extremely dirty to be in. I had some sort of slime come off the door and stain my finger, as well as the lights coming out of the wall, flooding bathrooms, and the no locks on the door. Everything about this place made me and my friends feel extremely unsafe and uncomfortable. This is by far the worst hotel experience I have ever encountered and I wouldn’t wish this on anyone. Definitely not a family friendly hotel and definitely not a place to ever consider staying.

Paulina Tarach

I stayed at this hotel for 6 days and my experience was disappointing. The hotel is very old and not well maintained. Despite being on 6th floor, there were ants everywhere. Food was another issue. Although there were always some options, the quality was poor and often felt like it was made from leftovers from day before. As a vegan, I was told before booking that I would be accommodated, but in reality the kitchen staff were not very helpful. The one positive was that fresh and tasty melon was available every day. The most ridiculous thing is that you get a plastic cup for the drinks and have to carry them with you all the time for your all length of stay. They staff just rinse it before pouring the drink. The pool area was the biggest letdown. The hotel is overcrowded. It was always dirty with floating hair and rubbish, and I never saw anyone cleaning the pool area during the day. The hotel is also far from everything, which we were aware of before coming. To my surprise The hotel is located near sewage, which made the stay even more unpleasant. It smelled horrible from every part of the hotel. On the positive side, the reception staff were friendly and helpful, and my kid enjoyed the slides at the pool and the mini golf. Overall, for the high price we paid, I really regret booking this hotel. I cannot recommend it, and I wish I had chosen another place to stay in Mallorca.

Joe Johnson

Just back from a week at HSM Canarios Park with my Wife and 2 kids, ages 2 and 4. We all had the best time. This hotel is ideal for families with kids. The food is good, nothing fancy but plenty options for the kids and fresh fish or meat cooked at the buffet every day. The restaurant is open for long periods which makes it easier to plan your day and means you can avoid busier times. The staff were amazing, so welcoming, friendly and helpful which really adds to the overall experience of feeling welcome at the hotel. The rooms are cleaned so thoroughly and beds were always made up and room tidied and cleaned throughout the day. The staff would even make the kids beds and then lay their teddies on top. There are 3 pools at the hotel so always space to find a couple of sun loungers. The kids pool was great, so shallow so easy to relax and not have to worry. There are shuttles into the town but we always opted to walk as it's a straightforward route that's pleasant and safe to walk - about 20 mins or so. The tourist markets in the town are great and well worth the walk. Some nice bars and cafes too. At the end of the week none of us wanted to leave so I think that says it all!

Lucy Partis

I recently visited HSM Canarios Park with my friends for a nice memorable holiday. However it wasn’t nice at all and memorable for all the wrong reasons!! When we first arrived we were greeted by reception and when we checked in we were given a sheet of paper which was for a single cup for drinks for the WHOLE HOLIDAY!! I found this appalling as we paid for an all inclusive, so having to have one cup the whole holiday shouldn’t be right and definitely not very hygienic. On our first day we made a complaint to the holiday company we flew with as the hotel was not how it was described when we booked it and VERY unhygienic. The tables were dirty, our food was cold at breakfast, the ceiling in our bathroom had mold on it (which was unsafe for me as i have asthma), the bathroom would flood after one use of the shower, the walls were paper thin so we could hear everything from the room next door, stains on the bed sheets and around the room, there was no inside lock on the door and there was loads of bugs in our room (ants, silverfish on my bed, A RAT, and other creatures). We then got called in the managers office and the way he spoke to us was appalling!!! We were a group of 3 girls and 2 boys and in this ‘meeting’ he only wanted to speak to the girls!!!! This was because he was trying to single us out and saw us as easy targets. When we finally argued that we aren’t going in without the boys he let us all in. When we were in there he singled me out made me sit down on a chair and asked me condescending questions like ‘do you know where you are?’. Throughout the whole meeting he was very condescending, unapologetic, unprofessional and just out right rude treating us like children and constantly stereotyping us! We never stayed in the hotel as we didn’t feel safe we was only there to sleep and shower. In the day we would take the beach shuttle to the beach which was VERY unreliable. The man driving the 8 seater van would try and fit around 15 people in the van which was very unsafe! And he said to me and my friends if we didn’t squeeze in the van, which already had 15 people in there we would have to wait for an hour! This was RIDICULOUS as when I spoke to reception they said he should come back until there is no one waiting, which was a lie! Overall all of the staff made us all feel extremely uncomfortable the whole trip, the staff was talking and pointing at us all the time and just being very unhelpful! The only member of staff in the entire hotel that was kind, fun and made us feel welcome was the lady in the shop! She would dance with us when we would enter, and had amazing energy! She deserves all the praise and deserves better than working in that dump!! I would not recommend this hotel to anyone! I understand that the hotel is only listed as a three star, but some of things we experienced during our stay wouldn’t even qualify for a one star hotel.

juliet Ambrose

I recently stayed at club Cala Romani (24/08/2025) with my family for our holiday for and we had a wonderful experience. From the moment we arrived, the team made us feel very welcome. The staff were outstanding – from the reception to the restaurant, and especially the cleaning team who kept everything spotless with such friendliness and care. Everyone went out of their way to ensure we were comfortable and enjoying our stay. The atmosphere was warm and family-friendly, and we truly appreciated the excellent service throughout our time there. Thank you to the whole team for making our holiday so enjoyable – we will definitely be coming back and recommending the hotel to others!

anne goodman

Rooms are a bit dated but the cleaners are wonderful. The pools are absolutely fabulous. The food is good, something for everyone, lots of fresh salads, rice, pasta, pizza for the kids! Bar staff are brilliant. Entertainment staff were good. The kids disco is too competitive and should just focus on dancing, it left our little one in tears more than once, so we stopped going, he just wanted to dance. Over all we had a lovely holiday and I would recommend the hotel.

Tracey Norman

Me and my family have had a wonderful 7 days at the hotel and really enjoyed it, the rooms are basic but fine, the beds were comfy and the air con worked really well. It's a ten min walk down a lovely path to the beach, the sea is lovely and clear you can see fish by the rocks and also jump into the sea from one point on the cliff. The food was varied and very tasty the staff work really hard cleaning the tables and topping up the buffet, we never had any trouble finding a large table. The pool area is massive and the pool never felt really crowded and they also put on some excellent entertainment around the pool, we did not have any problems getting enough sunbeds for a lovely relaxing day by the pool eating and drinking plenty lol. The staff all work really hard so thank you for a really lovely week's holiday which we will never forget.

Sue Wiseman

This is my fourth day of a solo holiday just for a break in the sun. It’s a large hotel with 3 different buildings. One large dining room, pool bar and couple of others on an evening. It’s spotlessly clean the staff work tireless and I’ve encountered them friendly and helpful. The food is fine, typical 2 /3star buffet always fresh salad, bread and fruit in hand. Wine on tap in the dining room as well as juices etc. Menu is changed daily and again spotlessly clean. Sunbeds are fine they are comfortable but bring a pillow as they don’t sit up. The little shop sells blow up wedges for them. Sunbeds washed down every night and pool area cleaned thoroughly. Also bear in mind it’s a budget hotel and there are lots of families with children. Don’t leave reviews moaning putting people off when you expect cordon bleu meals for this price. Ignore the bad reviews it’s not that bad! Plastic cup situation yea cool idea but I like a nice glass. Check in could be easier and faster too

Dawn Williams

Lovely area, nice hotel. No kettle in room, if you want one it's €20. I bought one. No TV Remote, it's €20. Rooms are clean. Food mixed bag of meals, wasn't a lover of it. All inclusive, but you can't take food out. You can't take fruit out. Snack bar, same food daily, hamburg, chicken nuggets & toasties. Also, you hire your cup for the bar €1 per cup, you can't get a drink without it, you have to carry it with you, they do swap them out at bar, but carrying the cup constantly is a pain. Crazy logic to it. The pools are awesome, entertainment with interaction with fun. While in pool, Town is 5 minute walk, Cooked breakfast was amazing at the travellers Inn. Lovely gifts and plenty to find in the shops.

Georgina Lyell

My friends and I came here and we all absolutely loved it. The views from the bar and rooms were absolutely gorgeous and we all enjoyed a drink on a night time looking out at the ocean. The staff are all so incredibly hard working, attentive and friendly. Everyone I had an interaction with was absolutely lovely. The food was always delicious. With plenty of options and a variety of cuisines on different nights. We were all impressed with the quality of the food and looked forward to dinner each night. The viewing terrace on the top floor with the spa was beautiful (and a huge thank you to Gabriel for telling us about it!). The spa itself was also really good, and the masseuse was so friendly and calming. I could not recommend her enough. Overall we really enjoyed our stay here. It's a bit further out than other towns in Mallorca, but definitely worth it for those views ❤️

Joanna Jeffree

This is a wonderful place to stay for a relaxing holiday in a beautiful location. The hotel is very welcoming and spotless throughout. Lovely comfortable bed and good shower. The food was great, very tasty and plenty of choices. The bar was fab, with lovely friendly staff and again lots of choices: alcoholic drinks, soft drinks, cocktails, tea and coffee. The views from the hotel are incredible. It was so lovely having meals on the terrace looking out at the ocean. Plenty of sun beds to relax on and the pools are lovely especially the larger one which has a view of the ocean. The rooftop spa is amazing! Incredible views to be enjoyed while relaxing in the jacuzzi. I am a solo female traveller and wouldn’t hesitate to recommend this hotel to others; it’s safe, welcoming, and very peaceful with everything you need. I’ll definitely return. Thank you.

Louise L

Nice hotel in a lovely location but could do with some improvements. All the staff were very friendly. I would return again for a short stay if the below issues were addressed. -The rooms are very clean but could do with some updating, they are very old fashioned. -Other guests will hog the sun beds all day by putting their towels out before 9am, and then not returning for hours which is very selfish and I had to spend ages wandering around trying to find a place to sit. -The gym AC is not sufficient, it was very unpleasant to work out in there because of the heat. -I sent requests for dairy free food options both in my booking and emailed ahead of time and was told I would be accommodated. Sadly many of the vegetarian dishes contained dairy (not labelled), not all food was properly labelled with allergens or dietary requirements (chickpea stew contained meat without being labelled??).

Yvonne Jackson

This is one of the best hotels l have stayed in. Staff are amazing, super friendly and helpful. The hotel is quiet snd relaxing, fantastic location and the view is beautiful. I used the gym a lot even more so when you see the view from the gym My only criticism is the lack of vegetarian amd or vegan food, apart from that the food was good, also as a suggestion tea making facilities in the rooms would be welcomed

Jenny Chikwavira

Absolutely fantastic hotel. Ideal if you want a relaxing break away. This was our 4th stay, and we once again booked direct and had a room with a terrace. The staff and food are great. The location is stunning

Daniel Ipati

Our family of five recently stayed at the Gavimar Cala Gran Costa Hotel and Resort in Mallorca, and we had a fantastic time! The location is perfect, with the beach just a minute's walk away and visible from the entertainment area near the pool. The resort is huge, with three different pools catering to all ages. The staff were incredibly nice and even surprised my parents with a bottle of champagne for their birthdays, which was a lovely touch. Plus, it was conveniently located next to many shops and the town center, making it easy to explore the area. We were a bit apprehensive about the food after reading some reviews, but we found it perfectly fine. While some dishes might be considered bland, there was always plenty to choose from. After a few days, the variety did become a bit repetitive, but overall, we enjoyed the meals. Our room was a good size for a family of five, and having two bathrooms was a definite plus. The snack buffet was amazing, and the drinks were great with lots of options. The entertainment throughout the day was good, and the nighttime activities, like bingo, music, and quizzes, created a great vibe. The only downside was that you can't use floats or balls in the pool. Overall, we had a wonderful stay and would definitely recommend this hotel to other families!

Chris Morris

I’m pleased to give the Gavimar Cala Gran a 5-star review, as it exceeded almost every expectation I had for a 3-star hotel. We initially booked self-catering, but a small issue with the room arose. The manager resolved it quickly and genuinely sought a solution to ensure we enjoyed our holiday. He arranged an alternative room we were very happy with and offered us an upgrade to all-inclusive, which we paid for. We were completely satisfied with the food at all meal times. Throughout our stay, the manager was consistently present and attentive to guests’ needs. A major highlight was the location — just a short walk to Cala Gran beach, reachable without crossing roads. The beach itself is one of the best we’ve visited: soft sand both on the shore and underfoot in the sea, with no pebbles or rocks. The turquoise water was warm, crystal clear, and perfect for swimming.

Gustav Lykke

The surroundings of the hotel – the town and nearby beaches – were absolutely fantastic. Upon arrival, we were pleasantly surprised to be upgraded to a larger room, which was a nice gesture (1+ for that). However, our excitement quickly faded when we entered the room and found it hadn’t been properly cleaned. There were countless hairs on the floor, and it looked like someone had rushed through the cleaning without care. The food was unfortunately terrible – and I don’t use that word lightly. Breakfast was okay, but it resembled what you’d find at budget hotels, both in variety and quality. Lunch and dinner were very repetitive, and the meat was so tough it was nearly impossible to cut through. I don’t want to sound dramatic, but my corn literally tasted like the smell of sweat. I also found a hair at the buffet (see photo) and another on my plate (which I didn’t photograph). Drinks were decent, and the general service was acceptable. However, it’s a shame that the lifeguard didn’t stop people from jumping into the pool because people on sunbeds got wet. All in all, the location saves this hotel a little, but the experience as a whole was disappointing. Sadly, it’s a 1/5 from me

Regina Reginka

From the moment we arrived, we were welcomed with warmth at the reception - Adam and Maryla were helpful and explained everything clearly. I absolutely loved the option to extend our use of facilities and all inclusive service after check out for only 10 euros extra! There was even a designated room to get ready before leaving which was very useful and thoughtful. Entertainment at the hotel was super fun with Tony and June leading the way. Games, aqua aerobic in the afternoon, followed by singing and dancing in the evenings. There were two swimming pools to choose from one with music on and another one quieter, perfect to read a book. The bar service was friendly and welcoming, making it easy to relax and unwind. Food was tasty with plenty to choose from, such a meat or fish or veggies. All the staff were super friendly. Rooms were cleaned to perfection daily, staff were genuinely attentive. Direct access to the beach was a bonus, as you don't need to get change or plan to go and swim in the sea. Definitely recommend as a family holiday !!!

Louise Cowling

Very basic room, didn’t have any air conditioning for the week and it was very warm. Basic food but lots of choice, fresh fruits and various veggies/protein, although it was all served a bit lukewarm. Drinks were good and snacks good also. The location was great, directly in the centre and so close to the beach. Overall had a good stay, the hotel was basic but was fine! Cheap and cheerful would be a good way to describe!

Kathleen Jones

Have just returned from a amazing family holiday at cala dor the appartments are very good . The staff are amazing and can't do enough for you. My tiny 6y old grandaughter sang every night at the karaoke and they were amazing with her . She and her 8yr old brother made so many friends and swopped contact details. Could not have picked a better hotel . Thank you cala dor for our beautiful memories we've made.

Lucy Floyd

Lovely hotel, smaller but very nice! Been refurbed. Very clean and staff were fabulous.could do with a pool table! Location excellent. Just one thing.. the towels small awful. We had to ask for them to be changed a few times and also heard others.. they are just old but really need updating. Everything else great and would stay again. Loved being able to use Altair pool area too...that pool seemed warmer.

Missvgrey

Ok I’m writing this review just for insight for others I do not want to sound too disappointed because I’m not there is just some things I think people should know good and not so good before they book , now for a 3 star apartment complex wow it’s a lovely very clean and maintained beautifully the staff are incredible and will go above and beyond for you , there is a little shop and a couple of shops just outside the complex as well but the not so good is the noise from entertainment not on the complex so much as that finishes at midnight but the noise is from the other pubs and clubs and unfortunately does not finish till 4am 5 days out of 7 and it’s perfect when you keep doors closed but then you struggle because no air conditioning and it’s just too hot so it’s a bit of a tough one I understand 3 star won’t have all needs covered I just think it would of been perfect with AC because the swimming pool is lovely and the food at the snack bar is at least a 4 star it’s delicious and the noise is very loud but other than those couple of snags it’s a lovely complex but unfortunately because of the noise me and my partner would not return so I hope in the future they can think of fitting rooms with AC or even a good fan would be great , I’ve put 1 star for location just based on noise but the location for shops bars and restaurants would be a 5 star

ellie evans

rooms are extremely unclean. arrived at this hotel late last night to find stained bedding and pillows and clumps of hair all around the apartment. aswell as that, cockroaches outside our room. all staff here are extremely kind and welcoming. However, i mentioned to reception that one of the rooms had an awful eggy smelly and explained the issue with how unclean everything is. We had been told someone would come to sort it out and after all day, no one has been. In addition to this, a kettle in our room leeks and we were left with water all over the sides and covered our charging cables. apart from this, the rest of the hotel is lovely and a great place to be. Just the rooms need to be more taken care of.

Tor Nøtsund

+The room was very clean. +The staff is very friendly and helpfull. +Close to stores, and a short walk from the shoping centers. + entertainment every night, for those who likes that. +lots of sunbeds. -its noisy as ****. The evening entertainment is so loud that you are forced to be a part of it no matter what. And when the entertainment is finnished you can hear the nightclubs from the center. You could close the doors and windows, but then you boil, cause there is no AC. Dont bring kids here. Besides from that we were happy, we adapted.

Erlend Linde-Nielsen

Bugs in 3 of 4 rooms aswell as problems with water and electricety. The staff rebooked us 4 times because of several incidents with bugs in our bed. Also waterpressure was low, so we did not Get to flush the toilet or brush our teeth. They also faced electrical problems during our stay who keept us awkwake for most of the nigth. One of the rooms he rebooked us to Where already Some one elses and was not cleaned witch you can see in the pictures The staff was indeed Verry kind and helpfull to us but that helped little when the Hotel itself was in this bad condition. I hope they will fix the bug problem aswell as the water and electric system so the great staff can Stop to face disaponted guest. This is at this time just sad. We did end up with reebooking to another Hotel. After giving them several chances to prove us better. We ordered via Booking.com witch we hope we will Get a refund from. If not this is the last time we will ever use them for future booking. I hope we can Get an excuse from both the Hotel and booking.com for putting a young teen couple thru such a horrific holiday experience

moonkin

The staff were incredibly friendly and always willing to help with a smile. The roomkeepers were thorough in their duties, ensuring everything was perfect. When we requested extra blankets, they were promptly provided, and even after daily service, the blankets were replenished without any issue. The breakfast was satisfactory, and the staff in the bar, kitchen, and at the reception were all exceptionally polite and kind. The bathrooms were impeccably clean, and the water pressure and temperature were just right. However, the only drawback was the thin walls, which occasionally allowed noise from adjacent rooms to be heard. Despite this, I thoroughly enjoyed my stay and would gladly return.

Lars Schmidt

I recently stayed at Don Miguel hotel for a week and had a generally positive experience. Despite encountering a non-functioning toilet in my room, the staff was courteous and resolved the issue quickly. The rooms and bathrooms were tidy, although a little bit of touch-up, such as repainting, could be beneficial. The outdoor and shared areas were well-maintained, and the pool area was particularly enjoyable as it was clean and provided a peaceful environment to relax. However, potential guests should note that sound insulation between rooms is minimal, and a continuous pump noise might be disruptive to light sleepers. That being said, I want to emphasize that I did not notice any noise from the nearby airport, and it wasn't a concern for me during my stay. Additionally, while the breakfast was sufficient to fill you up, it wasn't the best. Nevertheless, the hotel provides good value for money and is situated in a lovely neighborhood that's a brief walk from the beach and a short bus ride from Palma. Moreover, airport transportation is affordable, convenient. Overall, I recommend Don Miguel hotel for those seeking an affordable and conveniently located accommodation.

Lars Thuesen

Once again, Mallorca have been good to us. I can only recommend Hotel Don Miguel. Sweet and helpful staff. Good location - 8 min. Walk to the beach. Tennis and padel courts. Daily roomservice Nice and quiet pool area. Beds and pillow way above standard. Fantastic breakfast.

Kinga Mérey

We reserved the budget twin room so we didn't except such a good room. Everything worked perfectly in the room, and we loved the balcony. This hotel offers some things to do like swimming in the pool, or mini golf. The best part was definitely the staff, everyone is helpful, kind, and pay attention on every guest. Beach is in a walk-distance, and this part of Mallorca is perfect for couples or friend groups too, I really recommend it.. one of my best trip so far.

Anthony Seed

Not long returned from a family holiday, me, my wife our 2 boys and the in-laws. We split our group across two rooms. The rooms were basic but did the job. Each room was 3 single beds all pushed together. There was a small table inside the room and one out of the balcony, both with 2 chairs. A small TV with a few channels that we didn’t use, an aircon unit which worked great, although when on it pumped hot air across the balcony which wasn’t pleasant. ‘Kitchen’ facilities were minimal, a kettle, toaster, a small 2 ring electric hob, small sink and a fridge. The washroom was a good size but very poorly laid out, the shower tray wasn’t fully secure and when in use splashed water across the toilet and floor. Oh and the view… a wall, I’d recommend booking a sea view if you’re bothered about looking out from the balcony. As for the rest of the hotel, can’t complain, the staff were accommodating and polite, the drinks at the bar were well priced and the food was tasty. The pool is a good size with a shallow area sectioned off for little ones. There’s a lifeguard on duty but if you like lazing in the sun, be prepared to pay for a lounger and there aren’t many to go round. There’s access to the sea although no shallow area or beach, just concrete steps with a couple of small ladders.

Leeann Annan

Just returned from a few days here. Honest genuine feedback, location is beautiful. Sea view room is a must. Main reception staff were a little hostile, however the maids/and front of house bar staff worked endlessly & were extremely kind & very friendly, nothing was to much trouble. I have to say the food that was served not only to us but I seen other dishes too were exceptional. Hot , freshly cooked & delicious. The paying for sunbeds wasn’t an issue for us it deters people from holding them hostage all day with towels. The pool area was clean & tidy slightly cramped when busy but no issue. Hotel rooms slightly outdated, our shower door was broken but we worked round it. Clean towels every day. Overall a really lovely stay

BankBlikødjer FondsFabel

This hotel is located good if you only need a child pool, beach, and small supermarkets. The sea view is nice enough and the 1 bedroom is adequately sized for a small family. But you'll be hard pressed to enjoy that because the hotel has loud live music 6 days a week (travels easily up the stairs and outside) and is invaded by rude, obnoxious people. They only wake up at 7 to throw their tasteless towels on the pool loungers, and from then till around 10, you can enjoy the pool - but the rest of they day, expect small kids to spit on you, big kids to use the entire pool as their rugby ground amongst families and couples (absolutely no shame in hitting us repeatedly), and just generally no space from inflatables and soaking people. One of the life guards did try to stop it repeatedly, but the adults just didn't care! Unbelievable! And the smoking! The hotel isn't smoke-free!! Many guests smoke by the pool and on the balconies, so you have to be lucky to use your own balcony freely! The balconies between rooms aren't separated that well (see pictures), so you see and hear your neighbours. And if not them, the pool people are loud until the live music starts. We had sewage in the sink cabinet and a faulty toilet, but the reception and cleaning staff was nice and quick about. Generally cleaning was good too.

Elliot

Good Hotel, rooms cleaned every day without fail - rooms basic. Locations is great bars shops and restaurants all within walking distance. Boat trips, jet ski and boat rental all along the front. The food is really good for a 3* hotel can’t complain at all with it. Issues - having to pay for sun loungers. It’s a CASHLESS hotel but have to pay by cash for sun loungers? This still doesn’t stop people reserving them from 1am. I felt as though the pool was really dirty a scum was floating in parts and covered in flies, this put me off and went to another hotel with a clean pool. It’s a 3* Hotel but if you’re coming away for a week it would be ideal, but you must have a sea view room!

Laurențiu Juratu

Quite average hotel, there was nothing special about the place, we were unlucky to get a view towards a big wall. The bed was a bit too hard, shower place doesnt close so there is water everywhere. The only good thing was the location.

Guy Walters

We had a really enjoyable stay at this hotel and would happily return. The location was perfect—just a 10-minute walk to Sa Coma, with plenty of charming little restaurants nearby. The hotel itself was spotlessly clean, and the staff were incredibly friendly and helpful throughout our stay. For a budget hotel, it exceeded expectations in every way. We stayed on a bed and breakfast basis, and the breakfast was great— the eggs and bacon, which were freshly cooked on the spot. There was a good variety of both hot and cold options to choose from each morning. Our room was a decent size, and we had requested a top-floor room, which they were kind enough to provide. We stayed at the back of the hotel, and the view from our balcony was stunning—looking out across the countryside and towards the distant mountains. The beds were very comfortable, and the bathroom was clean and with a decent shower. If we had to mention one small downside, it would be the limited pool hours—it was only open from 10am to 5pm, which might not suit everyone, especially in peak season. That said, we only used the pool on our last day, so it wasn’t a major issue for us. Overall, this hotel was a fantastic find—clean, comfortable, well-located, and excellent value for money. Highly recommended!

Oleksandr Vovchenko

Overall it was a great vacation. The hotel is in beautiful place, service is good, food is delicious (there is not a great variety of dishes in buffet, but most of them are very tasty). The only thing is the room on the floor where reception is, seems it has not been renovated for decades, and the noise from wastewater is very loud.

Alison Mackie

Perfect location but hotel rooms need upgrading. Absolutely no housekeeping done while we were there. Only towels replaced every 2 days. We had an apartment with a kitchenette but no cloths or washing up liquid to wash dishes. Small details like that would improve the experience. Bar staff and reception staff were lovely. Restaurant was terrible. We didn't get to eat until 8pm the day we arrived. By that time the buffet was nearly empty and what was there was stone cold. Didn't go back!!

Joanna Suszko

The location was great. Beautiful sea view. Friendly staff. Spacious room. Good sized pool with plenty of chairs. Inflatables are available to use. Good addition of pool tables air hockey and ping pong table. Now onto not so positive note. The cleaning was not existent. All housekeeping does it change towels and add toilet paper although not every 2 days. In our week’s stay we had 2 rolls as we checked in then no more been added till day before we were leaving which weren’t great. No cleaning done. I have seen comments that it has been said and on booklet that you can have it requested. I can guarantee I have listened properly and this was not advised nor I received the booklet explaining this. Only received the questionnaire key card and excursion booklet with a map. I have travelled quite a bit and never had to request cleaning of the room. Would be nice if a sponge and washing up liquid were provided to wash the pots. Drinks in the bar are a bit overpriced and not much going on in evening. Only 2 nights had some entertainment on. Overall a nice stay however not sure if I would return.

Wiktoria Szwerthalter

Good place. Location is great, near to the beach and restaurants. The parking is very small and can fit only a couple of cars but it is possible to park by the road nearby. Towels were replaced every two days which was nice. Staff was friendly. The only things that annoyed us a bit were pushed together beds in a double room and the WiFi. It was very slow and barely working. Other than that, a nice place!

JakeSmith .12

Rooms were nice , it said 1 double but 2 singles . Bathroom door didn’t close but part from that it was nice and clean Service and employees were good , everyone helped where was needed and couldn’t fault them. Location was class, about 5,6 shops outside which helped a lot , and a lovely 10,15 walk to the beach front which was a nice walk through the city so could t complain. The pools was clean and kind of warm , but it’s a pool and couldn’t complain. Altogether was a really nice place to stay and would deffo come back

Julia Roeding

The hotel is a tragedy. Everything is loud. It's like the walls are made of cardboard. You get the impression the staff are doing you a favor. They roll their eyes when they clear plates .The towels are regularly changed so that's a plus.The drinks at the bar are disgusting, just 100% artificial. It's probably just powdered water mixed together. The food, well, it's not the worst, but it leaves a lot to be desired. As for the buffet, there's a large selection, but no local cuisine. If you're hoping for paella, you'll be disappointed because you won't find a single shrimp in it, even after an hour.The tomatoes and oranges are tasteless, worse than the ones we can buy in rainy Belgium. I think these are products that should simply taste better because they're grown in the Majorcan sun. And the food they serve at the pool bar is simply TRAGIC. I'm stressing that with big letters—it's just unthinkable that you pay for all-inclusive and get two completely artificial hamburger buns full of preservatives, with a cold slice of cheese inside. Everything I was given at that pool bar was just cold and inedible. The drinks at the pool bar were also just disgusting. I understand it's not a five-star hotel, but seriously, you shouldn't have to cut corners like this.. I think anyone who eats a normal, average diet wouldn't be able to swallow any of this, or it's simply very unpleasant to eat and drink what they're serving. The pools are really a two or three-star at most.Visually, they are not pleasant. The pools aren't big either. AND -The biggest problem at the pool is the lack of sun loungers for more than half of the hotel's guests. The beach is quite a distance away, so you have to struggle to get to it. Yes, on the plus side—although it depends on who you ask—there are many bars and restaurants nearby. And of course, there are plenty of nearby souvenir shops.

vanda maria reis

A Nightmare Holiday — -5 Stars My partner and I had the worst hotel experience ever. We booked a double bed but were given two single beds pushed together, which were very uncomfortable. When we asked to change, the receptionist was rude and unhelpful. Housekeeping tried to enter our room without permission, and we were woken by constant noise from staff moving furniture. The shower flooded the floor, towels were initially refused, and the toilet had no door. The room was infested with ants, bed bugs, and even a cockroach — I was bitten and developed a rash. Staff showed no concern at all. We strongly advise avoiding this hotel — truly a -5 star experience.

Volcz -

I stayed here for one week in August for a vacation. The first impression was just “okay” — nothing special despite the 3-star rating. The room comfort was poor. The bed was unpleasant, the lighting was.. decent (and one light didn’t even work), and while the temperature was fine, the shower was a disaster — the door didn’t seal, so water leaked onto the floor, and the overall cleanliness left much to be desired. Food quality was low, and the staff did not improve the experience. They came across as cold, avoiding eye contact when speaking, which left a bad impression. The location was fine, but not enough to make up for the shortcomings. On top of the stay, there was an additional €30 fee just to “live” there, which felt unreasonable. I do not recommend Seramar Hotel Luna Park and would not live here again, mostly due to the staff.

David Silva

The hotel has very limited parking spaces. Upon arrival, we were charged a €22 tourist tax, which we were not informed about in advance. Regarding the rooms, the bathroom door does not close completely, compromising privacy. Additionally, the shower area causes water to spill all over the bathroom floor. At night, around midnight, it is possible to hear drunk guests shouting and banging on doors, disturbing the peace. The restaurant offers good quality food, with a wide variety of options catering to most diets and allergens. However, drinks are not included with dinner, not even water, and bringing your own drinks is not allowed. This forces guests to buy drinks at the hotel, with prices around €3 per drink. Breakfast meets the usual expectations for a hotel, and again, it’s worth noting that the food quality is excellent. The staff are very friendly and helpful, and honestly, they are the best part of the hotel experience. The pool area is well-equipped with plenty of sun loungers and is well-located to catch the sun. There is also good music and a bar that serves guests efficiently.

Stefan Enchev

Amazing food, the chefs are very professional! One of the best kitchen in the area. I hope to go back next year. Very Beautiful place to be. Many thanks 🙌 🙏🏻 🙂

N. K.

Unfortunately, my experience fell far below expectations. Old building with paper-thin walls – you can hear everything from the neighboring rooms and the street. Several nights there was loud music and shouting until 4 a.m., and the staff did nothing about it. Getting any rest was impossible. The bathroom was covered in rust, and the toilet didn’t flush properly – even toilet paper wouldn’t go down. Cleaning service was basically non-existent: every day the floor and the bed were full of sand, clearly not vacuumed. We asked for fresh towels at reception and were told they only change them every two days. We didn’t receive any, and even by the third day, there was no cleaning and no new towels provided. I’ve never stayed anywhere with so few food options available. We ended up switching to another hotel, because staying here became unbearable. We ended up switching to another hotel, because staying here became unbearable. The view from the balcony can be beautiful – but only if you’re lucky enough to get a high-floor, sea-facing apartment. If you’re looking for a peaceful, relaxing stay, I strongly recommend avoiding this place. A nice view alone is not enough to make up for the constant noise, lack of cleanliness, and poor maintenance.

Jonathan Sheldon

I didn’t expect the hotel to be as good as it is, especially with the price I paid. The room/studio is lovely and spacious with a little kitchenette. I’m a fussy eater, especially with regards to hygiene and I must say that this place is spotless. You can even view the prep of the food, as the kitchen is by the pool and open. Most importantly the staff are great!! Giovanni sorted me cake when the kitchen was shutting down and also a coffee late one evening. These type of character traits mean so much to me, nothing was to much for the staff. I felt at ease and comfortable. Gretel had a lovely smile on her face and was very pleasant to be around. Anna and Daniel on reception were always attentive and helpful. My main man Pablo whose job title is the ‘happiness maker’ surely did add another layer to the wonderful sunshine around this place. Thankyou all for your hard work and professionalism.

Conor Fitzgerald

Really clean and maintain apartments, nice showers, the air conditioning saved us from the heat! Close to the beach, nice vibes the dj in the pool area and Emilio’s food amazing! The photographer of the hotel gave us away a Polaroid pic, so nice guy!!

despoina vasilaki

A pretty nice place to stay! It's in a touristic area so if you are in your 20s it's the perfect location for partying. If you are not ( like us) still it's a nice location to have your base and explore the rest of the island! From the staff, the food, the facilities, everything was amazing! Definitely going there again!

Petar Blazhevski

Stayed at Alcudia Garden and loved it. And it has a unbeatable location—just a quick walk to the beach and cozy pools. The rooms were roomy with a nice small and cozy garden (we were on the ground floor). The staff really go above and beyond, especially with kids: warm, helpful, and genuinely caring. Breakfast was a standout—fresh, varied, and great for different diets. It’s clearly set up for families (kids’ club, animation team, etc). Dinner was great, with different cousins each day. From Mexican, to American and Indian cousin. It never felt the same. Last night we also had the Lion King show, performed live. And it was amazing. The kids loved it

Roxana Earp

Spent 10 nights at Alcudia Garden Aparthotel.. we arrived before check in, however our rooms were ready and we allowed to go to them. The service from the staff, start to finish was wonderful. We were self catering, so couldn't vouch for the food. Had a few drinks at the bar.. again staff were wonderful. The pool was always clean and was just perfectly relaxing. Location was fantastic 👌 Would definitely happily stay there again

Beth Langstreth

Beautiful hotel with comfortable, clean, spacious rooms. The garden terraces on the ground floor are lovely. We stayed self catering and bought food from the pool snack bar a couple of times which we weren't impressed with but overall a great stay. The pool can also be very busy. We usually found sun loungers but there always seemed to be a lot of people in the water. Perfect location for walking to the beach and restaurants, and multiple supermarkets on the same street so easy to grab water, etc.

Victor Vorovei

Amazing service! The best hotel staff I have ever had the chance to meet! I loved the diversity of the food, from the American dinners to the Mexican delicacies! The sea was clean and warm, it is the best sea I have swimmed in! The location offers a lot of shops and beautiful sights! I loved getting to know Spanish culture in this amazing resort! The room was always clean and tidy! I will definitely come back and recommend the hotel to all of my friends! 100% satisfied!

Anto Klementina

Great place. I can't believe it only has 3 stars. It's close to the sea and not too expensive. There are 2 areas with 9 buildings, the 9th one being the farthest one. There are 2 pools, 2 small ones for babies and 2 pool bars. The apartaments are nicely decorated, and they come with cutlery and dishes. The restaurant offers a vast option of food. If you arrive late at night and you also paid for dinner, they will leave the restaurant opened for you. There is a luggage room (you can leave your luggage there if you have to check in long before you have your flight), and you can also book a shower.

Bonnie Hawkridge

Great stay with my family. The apartments are clean and functional. The pool area is great. Location is perfect for the walk down the the beach and shops. We didn't realise until half way through our holiday the facilities at the duvabitat were linked to habitat for us to use. The children's and adults entertainer, Luciano was absolutely fantastic and a huge part of how much we enjoyed our holiday and stay at the apartments. We can't thank him enough, a huge asset to the place. The only con and it's not a bad point in all is that I would have liked the staff at habitat to have informed us of these other facilities so we could have used them sooner.

James Payet

Cycling with club so in good location. I was in the small of the two bedrooms so very basic. No bedside table no bedside lamp and a small single bed that also has a pull out mattress for a second person. Maybe suitable for children but not for adults. Places was kept clean but pool remained freezing cold as late afternoon it is sheltered and windy. Wouldn't recommend for families as not much going on. Also have to go out if you want to eat as nit much good going g on at the poolside snack bar. Easy walk to shop and bar across the road and close to PP centre with loads of options. Been to PP six times and this is ok but not up to the high standards of many other apartments and hotels.

Sarah Hill

Had a fantastic week at Apartments Habitat just chilling by the pool or lazing on the beach. Really enjoyed staying here and would recommend. * 24hr reception. Staff helpful and friendly. * apartments spacious and clean. Cleaned twice during the week we were there. * apartments well equipped for self catering needs. * close or easy to get to bars, restaurants, beach, bus stop.

Catherine Richards

Had a great 9 days at the habitat,staff all great only one thing let it be 4 star instead of 5 and that the pool didn't get cleaned for the days were they

Amir Rehman

Very friendly and helpful staff, nice rooms, balcony, pools, Billard, table tennis. Worth every cent.

Kurt Mitchell

Can't fault the location. Beautiful coffee shops and restaurants on Son Caliu beach which is a very short 3-4 minute walk. The Mercadonia supermarket is just around the corner which is useful, and the bus stop for the A11 takes you directly to the airport. The room we had wasn't the greatest, and definitely had that 2 star feel about it. It was substantial for a base for the 4 of us, but we were missing what I feel is some of the essentials for a comfortable stay, such as: - Knives (we only had 2) - Bowls (we only had 1) - a tea towel - sharp knife - cooking utensils, such as spatulas, tongs, wooden spoons etc We chose not to ask for them as we just cracked on with what we had. The kitchen did come with some washing up liquid and a small sponge which was nice. The best part was the bathroom, which looked like it's recently been renovated and the beds were relatively comfortable. The rooms overall, bathroom aside, were tired and beaten up. However, the location was splendid.

Daniel Williams

I really dont understand the bad reviews. We are on day 3 of 10 the apartments are very spacious with a nice quiet pool the hotel is located in a fantastic area 10 minutes away from all the restaurants and beaches. Dont expect 5 star and leave bad reviews just because your a tight git this was the cheapest option available for a short notice holiday and we have zero complaints and 100% come back again.

Ambi

We stayed for a week and have some feedback below on pros and cons: -broken door handle for terrace door so it couldn’t be opened and no action by staff when informed of the fact. (the owner came to our room to get bathing suit dropped by the visitors on the floor above us and it turns out the other side of the terrace door was open and couldn’t be locked. -luckily no break-in happened as the door could be opened easily from outside) -hair dryer not working and no action by staff when informed - charger melted when left plugged in when we were out for the day. Better unplug everything when leaving the room. - Safe wasn’t functional, so it was there for no reason. Could be due to a keylock pad being removed, which would be the first time in my 40 years of travelling I’ve seen that being done. + the pool was a hit with the kids + I believe it was the owner who greeted us and gave a fantastic introduction to Mallorca, with tips on sights and things to visit

Hayleigh Gettings

Marthas was fantastic, just got back from 10 days with my family of 7 & we loved it. alex made our stay, he was brilliant with us all! cant wait to come back!

Angelique os

We had a big room but we asked for a room with an extra bedroom for our little one of yr There was none so she had to sleep in the livingroom. So if she had to sleep we had to move into our bedroom. Also the locks of both doors to the terrace was broken so it couldt on lock. Thiefs could come in easily. Luckely it hasn't. In the Pool the water sucker didnt had a grill, it sucked my daughters leg in while climbing against the wall and she had a big bruise after that below het knee. I saw that horror movie all over again in my head 😬

Tomo Bagarić

Our experience at this hotel was perfect, the room we were in had a pool view, and the pool itself was so relaxing we spent more time there then on the beach. Room was super clean and refreshed every day, staff was very pleasant and helpful, even after check out, we were able to use the pool and the luggage storage, which was a huge help for us, as we had a late flight. Few meters from the hotel you can find a bus station that drives you to the center of Palma, so the connection is also perfect, beach and airport bus are both only 8-10 minutes walk from hotel. Overall, it was a 10/10 experience for us

Amanda Applegate

Modern, clean rooms. Compact but fine for us, we travelled as 2 adults, 2 sets of teenagers so had 3 double rooms. If you're English I wouldn't recommend this location, it is predominantly German. Both tourist and cuisine, and even the music at nearby club. Food and drink in area very expensive compared to Palma Nova / Magaluf area. Very few English speaking found on our trip. Maids come in every day apart from Tuesday and Friday to make beds, change towels etc. Pool area nice, again, small but enough. Breakfast was appalling and really let this down. We only booked it once and wouldn't again. Poor selection. (geared more to German tastes), poor guy couldn't keep up with fried eggs or pancakes and many other under cooked or burnt. He looked like it was his first day. We didn't eat any other time at the hotel so can't comment. Staff very friendly and helpful, giving tips on taxis and busses, where to find beach and shops / restaurants.

Riccardo Fachin

I spent 3 nights at the hotel during Easter. The hotel was clean, the room had everything we needed, the WiFi was great, and the pool area was very nice and quiet with sun for most of the day. The only bad note is that some of the staff at breakfast were a bit rude, even though the food was great! It's a 10-minute walk to the beach, but considering the price, it's a good distance. It also means that the area of the hotel it's much quieter than the loud german-party areas near to the beach.

Cosmin Ghimiși

The room is small with no mini fridge, the air conditioner is poorly positioned and only works on one fan level, and the furniture is old and broken. The breakfast food is subpar, the TV in the room is small, and there is no dedicated parking, so you have to park beside the hotel or on nearby streets. On the positive side, the location is excellent, close to supermarkets, restaurants, and a liquor store. It's also just a 10-minute walk to S'Arenal beach, offers a good price for Palma city, and has a bus station right in front of the hotel with connections to the city center.

marian adam

Just I've landed on for 5 days, room very good and clean, everday cleaning , swimming pool 5 🌟 🤩 ⭐️, breakfast 5 🌟 staff on restaurant and bar 100 🌟, Oscar , Miguel and Nicolas ( bartenders) one of the 👌 👍 best

Claire Davies

Was very apprehensive at first after I booked, due to all the negatives reviews. Even when we arrived people were checking out early. Well we have had a very lovely experience, very friendly staff, room very spacious and clean. The rooms could do with abit of a revamp, but apart from that we have no complaints. The pool is fantastic very clean and the guard is making sure everyone is kept safe. Very local to everything, good bars and restaurants. For a first time in santa ponsa we were not disappointed, and would definitely return back to stay at the Deya.

Valentina Bertic Francic

The hotel is a perfect, the rooms are super comfortable, everything is very clean and the staff is incredibly friendly. I have to give special praise to Abel! He was always smiling, ready to help in a second and really tries to make everyone feel at home. People like that really make a difference on your vacation. Recommended to everyone who is looking for a place to let go and enjoy without worries!

Patrick Quinn

ANTS EVERYWHERE and €200 cash deposit up front. This isn’t the first Pierre and Vacancies hotel I’ve stayed in but it’s the last, the room and hotel had ants everywhere. In our room, bathroom, in the bed, on different floors, the pool, the reception area had them crawling around. The drinks at the pool were 100% diluted and we had a cockroach stuck in the stoves extractor fan. He was fried to a crisp and shattered when we tried to remove him. The AC hardly worked in the sitting room, with no way to control it and weren’t given a tv remote to watch something. The fan for the AC is on the balcony pumps extremely hot air out onto the balcony which makes it hard to sit and enjoy the area without taking the keycard out. The elevators felt like a death trap every time we got in with the noises coming from it. The only good thing was the decent shop across the road but even then when you left/entered the lobby of the hotel you’re hit with a smell of sewage.

Evangelia Maofi

It was a great experience to be in this hotel would definitely visit again. Great location right next to the beach me and my family enjoyed a lot !!!

C

Stayed here for a week in may 2025, music and shouting all night till 6am, every night!! They have the same singer on at the Irish bar underneath who sings from 6pm-3am every night, the same songs on loop, rowdy and noisy not bad if you're out partying all night till dawn but you'll be lucky to get any sleep!! Unless you sleep at 10am when all the rowdy bunch have gone home with headaches. If you can sleep through shouting and glass bottles getting thrown out in the bins every hour through the night then ideal! Had to pay €22 on arrival for tax and had to pay €3 a day to use the safe in the room as our windows and balcony door never locked, so if you're in to possibly waking up to a stranger in your bed, this is perfect for you. Hotel didn't have any security so people were partying in the rooms most evenings and nothing was done about it, anyone from the streets can also walk in, 10/10 security I must say! Not great for families or quiet get aways, pool closes at 6pm, the life guard is quite pushy and said to us be gone for 5:30pm, probably upset he never sold his expensive loungers and towels for €25, when there is free sun loungers next to it. If you've been out on it all night, you might mistake waking up in custody as the bed was that hard, it was like sleeping on a bag of cement! Hopefully you didn't strike lucky on the pull and you're not getting up to any funny business as the cleaners walk in and let themselves in at 8am in the morning and shouts "house keeping". On a positive side note... The urban grill outside the hotel is amazing and does a fantastic breakfast!! The staff are so lovely and friendly, thankyou for your hospitality. Santa Ponsa was beautiful and a lovely location. 2 mins walk from beach, clubs and shops! I feel sorry for the residents that live around here though. Will not stay again based off the noise and loudness but hotel was clean and staff seemed friendly!

Lin Si

I honestly don't understand why there are such bad reviews about the hotel. I was there 2 years ago and this year in June. I didn't find anything negative. Excellent service, very nice people work there, ready to help and provide super service. The food is always delicious, the rooms are cleaned every day, the location is perfect. No children, only adults, although sometimes drunk people. But this atmosphere suited my type of vacation. The price for the hotel is too cheap, they deserve high ratings!

Valeriya Kruglova

Initially I was skeptical cos of low reviews but decided to give it a try. It’s not that type of all inclusive where you have snacks through the day and unlimited drinks. There is defined time for every meal and limit to 3 beers or wines per lunch/dinner. Which tbh was listed in the hotel’s description so it wasn’t a surprise for us. But if you’re planning to spend most of the time on the beach - honestly, you don’t need more at the hotel. Super friendly staff, room is cleaned daily, sea in 5 min walk. I also saw the reviews saying that tourist tax was asked to be payed in cash. Maybe it was an issue in the past but in 2025 we were able to pay it by card at the reception desk. Overall they met my expectations with an extra mile. Perfect value for money.

Abdalrahman Esmaeel

We had some problems during our stay, but Marcelo was truly amazing. He was incredibly kind, helpful, and professional, and he went out of his way to assist us. Thanks to him, everything was solved quickly and smoothly. We would definitely book this hotel again – mainly because of how well Marcelo treated us. He really made a difference!

Ellie Jayne

This hotel was a fantastic holiday for me and my partner. Ignore the bad reviews, this was a lovely cheap and cheerful holiday for us. We thought the food was great, a variety at every meal but still a few staples. My partner is gluten intolerant and he could still eat a lot of the selection. The rooms were clean and had everything you needed - we didn’t find we struggled without a fridge as the air con is quite cold anyway. It’s in an excellent location a short walk away from the beach. All the staff were really polite and lovely and you can tell they work really hard. It does get a little busy at meal times but nothing that can’t be avoided and we had no trouble getting a sunbed. Great value for money holiday, would come back!

Simona Kajko

All what you need is there. Food was very tasty,the stuff been very helpful especially Marcello-the beat guy ever(reception). 2 beers or 2 glasses of wine per meals(not included breakfast) was okay. 2min away from beach,1min away from corner shop. Everything was perfect. The swimming pool what you can see on the roof is open from 4pm and prices of drink are very cheap (6€) plus very tasty! Rooms are clean and you will find everything what you need- we do miss the little fridge but as far as I known they are trying to buy some in the future. I do recommend this hotel.

Samuel Chrastina

The service provided by the staff was outstanding. They were always smiling, polite, and quick to assist with any requests. We had a great stay at the hotel! The rooms were cozy and always clean, which made us feel right at home. In the dining area, there was a wide selection of delicious food to choose from every day – something for everyone. Overall, it was a really pleasant experience and we’d happily come back again!

Tatsiana Akar

I really enjoyed my stay at this hotel. The rooms were clean and comfortable. Despite some reviews, I didn’t see any insects or cockroaches. My room faced residential buildings, and I didn’t hear any roosters — it was peaceful and quiet. The sea is just a 10-minute walk away, and there are bus stops and shops nearby, which was very convenient. The food was very tasty and varied — I looked forward to every meal. The staff were kind and always ready to help. Special thanks to Ines at the reception — she was always smiling, very friendly, and quick to assist with any questions. I would definitely recommend this hotel and would be happy to come back again!

Wanda Gał

We had such a lovely stay! The staff were all so friendly and helpful, but Coco truly stood out. He was incredibly welcoming, full of energy, and made every interaction fun and memorable. We enjoyed his company so much that we even wished he could be part of our wedding entertainment next year! The hotel is lucky to have someone with his personality and dedication- he really made our experience extra special.

grace hannay

Had a lovely stay here, very friendly staff. Nice and spotlessly clean rooms, food is decent. Good entertainment.Very hardworking staff. The receptionists and bar workers were great, the receptionist Donna with the curly hair was especially kind and friendly. She made us feel welcome and comfortable. She deserves recognition for her work. The only downside in my opinion is the all inclusive drink situation of getting a choice of wine/beer each meal, it would be nice to have spirits included and be able to have an alcoholic beverage by the pool outside of meal times.

Lucy Dean

Stayed here with my 3 children for 1 week. Lovely hotel, very clean and most of the staff were very friendly. Coco the entertainer was fun and involved the children in activities throughout the day. We spent a lot of time at the Pool and had no problems finding sun loungers. Antonio the lifeguard was absolutely lovely and always offering to help with the very heavy umbrellas to make sure the children had plenty of shade throughout the day. The food was rather repetitive each day but not bad. Beautiful beach just a 15 minute walk away and lots of shops along the way. We were worried about coming here after reading some really bad reviews but I honestly can not fault anything. The all inclusive alcoholic drinks are limited to 3 with lunch and 3 with dinner which was plenty, I was surprised that so many were complaining about it. We had a lovely family holiday, had lots of fun, met lots of lovely fellow Brits to chat with. We will definitely visit again!

Tina B

A Hidden Gem with Outstanding Service This hotel is a true discovery! After several years of loyal visits, I can warmly recommend it to anyone seeking an authentic and comfortable experience. Accommodation and Facilities: The rooms are spacious and practically furnished with all necessary amenities, reminiscent of a well-equipped holiday apartment. The cleanliness standards are exemplary throughout the hotel, creating a safe and pleasant environment. Exceptional Service: The staff deserves special praise for their warm hospitality and helpfulness. They go the extra mile to ensure guests' comfort and contribute significantly to the positive atmosphere. Culinary Experiences: I highly recommend choosing full board. The hotel's buffet arrangement is nothing short of impressive: - All dishes are prepared from scratch using fresh ingredients - Varied menu with new dishes every day - Daily selection of fresh fish - Comprehensive breakfast buffet with everything you could wish for to start the day perfectly Overall Assessment: This hotel combines comfort, cleanliness, excellent service, and outstanding dining experiences. My repeated loyalty over the years testifies to the consistently high quality. A clear recommendation for anyone who values authenticity and personal service.

Dan Cozianu

Room cleaning service was good. Hotel is nice, with relatively new furniture. Not a wide variety of food , but good enough. Pool is open just until 18:00 and is small, but our kids were able to play and were allowed to jump in it so it made the experience more fun. Not a wide variety of beers, but I was able to find 2 that I like. At dinner you will have to pay for all drinks, including water, if you had the half board option, which I didn't appreciate.

Elaine Kervick

Lovely hotel in a quieter area, very short walk to the beach , restaurants, bars , shops. Hotel is really well presented all the way through from reception,bar, pool area, courtesy showers and rooms. Staff are friendly and helpful. My only negatives, there is nowhere on the balcony to dry beachwear and towels,the storage space is tiny for two people so literally living out if your case , not ideal, the hotel could easily resolve this

Courtney

Me and my partner have just returned home from a weeks stay in this hotel. The hotel is very clean and presented very nicely. The staff are so friendly aswell. This hotel is only small but has everything you need. The pool area is gorgeous and so relaxing. The room was a little bit smaller than we would’ve liked but it was still very clean and was cleaned everyday by housekeeping. We was half board, I feel there wasn’t a huge selection of food which was a little bit of a disappointment but the food what was available was always cooked well. Having said that, The breakfasts were amazing and very tasty! They offer food and drinks in the area next to the pool and we had the pizzas and they were so nice! The caramel frappes are also amazing! There is also a rooftop area with a bar which we enjoyed in the evening, you get some amazing views from up there! It’s a 30 second walk from the beach, shops and restaurants and a 15 min journey to Palma centre. It’s about 10 mins from the airport which is very handy! Definitely worth the stay if you’re wanting to stay near Palma! My only negative is: The bed was very uncomfortable for both of us, we didn’t get the best sleeps as we felt the mattress was really hard and the pillows weren’t the best.

Maryanne Wyatt

This hotel is very clean, the staff are professional and very friendly, our room has a great sea view, the pool area was lovely, the beach was about 100 meters away, and the bus stop to travel into the old town centre was a minute away. The meals were varied and well cooked, and the dining room was spacious, clean and modern, with tables outside and inside. I highly recommend the hotel.

Hayley Mundy

Just home from a weeks stay at Globales Nova. We travelled with family. 10 of us in total spread across 3 rooms on 2 different floors,level 4 & 5. We were slightly concerned about previous reviews saying it was very noisy and you could hear everything going on across the hotel. This was not the case for any of us. Yes you hear other guests but it’s a hotel right by bars/restaurants and the beach so totally expected that. Room is basic but has everything you need. Beds were very comfortable,room was very clean,kitchen was equipped to get by,certainly didn’t plan to cook a gourmet meal in it but had all you needed. Would certainly stay here again! Location is great,easy walk to lots of things! Loved it!!

Andrew McVicker

Staff were great Hygiene was pretty terrible in some places Pool steps were literally green, and there was a snot from people floating in the pool Pool was full of sand The whole time we were there, that was a week. It hadn't been cleaned. Not very family friendly in some ways due to the influx of testosterone young group of lads drinking from 9am and taking the pool up. Full of scousers and Irish. We had a good time but wasn't good for our small daughter, just felt very dirty in some areas. Location fantastic, staff friendly and pleasant it was more the hygiene and guests that ruined it.

Josh Fowkes

Amazing hotel would recommend. Beach view from apartment room with balcony was beautiful. One indoor (heated) and one outdoor pool, with a jacuzzi inside that was €1 for 10 mins of bubbles. Pool table also outside €2. Drinks, cocktails and food were very reasonably priced & the frozen cocktails were tasty. Location was also amazing as you’re surrounded by everything, and beach is literally a 2 min walk from hotel. Sheets and towels changed and neatened every day. Only issue we had was the electricity in our apartment short circuited twice in one day but the staff were very friendly and helpful and sorted it all out for us swiftly. Some things you can’t control. No issues after that at all. Definitely would recommend and hope to be coming back!

Julie Mcleese

Hotel was amazing, pool is definitely cleaned on a daily basis , along with ur room , ( which we said no to , minus replacing are bin bags , towels and toilet paper ) , it doesn’t take much to keep your room tidy as you would do at home , I hope , holiday or not ) !! Reception staff lovely , manager very understanding of any issue ( our son was a 17 yr old austuic lad with learning problems , issues wit no t shirt , in the pool , for safety reasons , manager sorted right away ) as to why we ave booked for nx year , says a lot for me !!! Plus uve 2 options , plama nova / magaluf 😂 , security is on at nights , plzzzz don’t listen to the bad reviews .

Mai Harris

We had the sea view room which was perfect, you are right at the centre of everything and a 2 minute walk away from the beach. Very spacious apartment rooms with decent sized kitchenette. The only downside for our experience was the electricals overheated and short circuited twice on the same night but was resolved promptly by friendly staff. No issues after that. They have both indoor and outdoor pool with a jacuzzi (€1 for 10 mins of bubbles), very fairly priced drinks and amazing cocktails at the bar. Thank you for our amazing stay, would come again ❤️

Борис Захаров

The hotel does not correspond to its category and any criteria, the rooms are terribly old, renovation from the 90s, no hair dryer, no refrigerator, the air conditioner works only on one program, if you do not have money to improve your living conditions, you could at least repair the plumbing and paint the walls, but in this hotel no one cares about this, also in the hotel for 2 days not a single elevator worked, guests with large suitcases had to go up on foot. The only plus in this hotel is good breakfasts 😏

krati Agarwal

Pathetic air conditioning, changed the room still no help. Have to stay for 6 more nights in this condition. To add on this, housekeeping is even worse. You are supposed to clean the tub before every wash. Get the wash gel refills yourself from the reception. And what you get in return is rude response from the staff. This hotel is a big NO if you look forward to a happy trip. 3 out of 2 staff rude and not ready help even when it’s about missing facilities. Hotel claims itself to be 3 star but I don’t think it’s even close to it. Not worth 135 euros a night.

Marko Trifunovic

I recently stayed at this hotel and had an amazing experience from start to finish. The food alone deserves a special mention, both breakfast and dinner were above excellent, with a wide variety of delicious options every day. The location is also super convenient, with a bus stop right in front of the hotel and a great rent-a-car service just next door, which made exploring the area really easy, since except exploring Palma, you really need a car. The staff were incredibly friendly and helpful throughout our stay. The room was spotless and cleaned every day, fresh towels and a made bed awaited us every afternoon. The beds were really comfortable, and we slept like babies each night. Another big plus was the WiFi, super fast and reliable, which is something we really appreciated. All in all, I couldn’t have asked for a better stay. Highly recommend this place and would definitely come back again!

Šimon Konývka

The hotel is a bit older but everything worked quite fine. The staff were helpful and always tried to provide the best service possible. Location is good in a way that it is really close to airport, you can hear airplanes and etc but you have to count with that cause of the location. Big variety of food for dinner/breakfest. For its price its a good deal.

Emre

We chose this hotel for our three-day vacation in Mallorca, mainly because the reservation clearly stated that parking was available. Based on this information, we completed our booking and payment. However, upon arrival, we were informed that there was actually no parking available. This was frustrating, as it was one of the key factors in our decision to stay here. On top of that, the attitude of the receptionist Elana was far from welcoming or helpful. We expected a more professional and respectful approach, especially when dealing with a clear misunderstanding. If you care about clear communication and a pleasant guest experience, you may want to consider other options before booking this hotel.

Sara Yegen

Location and service are great. Breakfast (extra charge) is amazing! Rooms are bright and clean, we got lucky to get a pool view room, and yes the rooms have a balcony. Elevators work, so does AC and wifi (even by the pool). The bar pool is a nice plus and not expensive. The sangria for 3 euro is awesome (not watered down). Very family oriented, nice guests and not loud (no music parties). The only downside is the room size is very small and the kitchenette is tiny with not enough utensils/tools to prepare food. Please add more such as a cutting board, more knives, more cooking utensils. 24 hour receptionist service makes me feel safe.

Sara D

Basic but clean recently renovated apartments. The 1 bedroom is pretty small for a family of 4 but we managed for 10 days. Balcony area spacious but could be doing with comfier seats and bigger table. The self catering kitchen had no wine glasses and tiny tumblers. We faced onto street rather than pool and preferred this as it was quieter and got the sun afternoon into early eve. Pool are was great esp the kids pool for young kids who love the water album maybe cant swim yet. My youngest is 6.5 and eldest 9.5 and they both enjoyed this pool. Very spacious and mostly the one depth of about 0.9m. Food wasnt great. We tried the breakfast buffet once which was not bad but the dinner buffet we also tried once was pretty poor. Pool bar staff mostly friendly and also the reception staff very helpful. Entertainment wasn't up to much but we weren't fussed about that. Walk to alcudia strip down to beach and left was about 20-25mins with some lovely restaurants reasonably priced too. The strip was to the right when you come out apartments about a 10min walk but didnt really like the vibe but did go to one nice restaurant on the canal.

Bartosz (AviationGuy787)

[HALF BOARD] Very good hotel. Our room was number 512 and it was decent. It had a bathroom with 2 sinks and a large shower, a small kitchen + dining table with a fridge, some cutlery, and glasses. The main bedroom had 2 beds linked together with soft mattresses. Samsung TV in the bedroom, and a Tesla TV in the main living room. The living room also had 2 single beds in an 'L' shape but these had a very tough mattress. TV's had channels for Spanish, German and English. The people at the front desk are kind and we had no issues with them. Towels require a €10 deposit per towel (eg. €40 for 4 towels) and the money is then returned when you give the towels back at the end of your stay. With Half-board, you get access to breakfast and dinner. The breakfast had the same food offered every day. Sausages, baked beans, bread, coffee, juices etc. However, dinner was different every day. This hotel does a thing where every day there is a new cuisine. (We had American, Italian, Spanish, Mexican, Mallorcan) This means there is quite a wide variety of food served for dinner every day. However, there isn't much options for picky eaters. The location isn't actually in Alcudia, but rather Port D'Alcudia. Despite it being on the other side of the island, it is only a 50 minute drive from Palma, so you can get here from the airport quite quickly. It is about a 3-minute walk to the beach which is sandy, no stones, and has some of the clearest water we've seen throughout the island. Drinks were not included with half-board, so we walked about 5 minutes to Lidl where we could by water, Coca-Cola etc, to put in the room's fridge. If you rent a car, this location is great since there are plenty of free parking spaces on the streets surrounding the hotel, so you don't need to pay.

A Matthews

Stayed at this hotel for 10 nights, lovely clean rooms with all you need for self catering. Staff were very nice and Lovely pools too. Shops and restaurants very close by. Beach close by. Would definitely recommend.

Volker Birkenbrink

Monica, oh Monica. What’s going on with Monica? Supposedly in service, yet far better cast as an Elden Ring boss. I’ve rarely seen anyone so completely out of place in their role. Words fail me. This is not someone I’d want to encounter in private life, and certainly not on holiday. We expected nothing – but somehow, this was even worse.

Kelli Swales

Lovely little place in perfect location. Gorgeous views of the bay and 3 minute walk to the beach. The cafe downstairs is lovely too. Nice and clean and staff very friendly and helpful

Mark Richards

Just finished an amazing week in Santa Ponsa, staying at the Portofino Hotel with sea view and balcony. The service was amazing, the rooms were clean (though maybe a bit tired. That said we have come at the end of August). The room had everything available for a self catering holiday. The hotel is well located for all amenities and eating establishments. Would we stay again? Hell Yeah!!!!

Jen “Jenbo” Halliwell

Only complaint that I can live with is we can't use the balcony because the aircon machine makes it uncomfortably hot. Apart from that it's great. Spacious apartment, nice pools with space and a great location. Lovely staff. I wish I was here for longer!

Sally Defriend

A bright, comfortable, spacious apartment providing everything you need. It has two lovely pools and is in a fantastic location. The staff are so friendly and helpful.

Lyndsey Isaac

Room was perfect big in size ,clean . All the staff were friendly and happy to help, location is ideal minutes to the beach, restaurants shops and bars all around . The only negative is that was sometimes noisy through out the night people coming in and out not much respect for other people holidaying, but hotel did try and minimise this . This was a little last minute few days away with my son so was great value for money .

Lisa Robson

What a great resort. The staff here are all wonderful and can't do enough for you. Christine at the pool bar is very attentive and friendly, and the entertainment team are fantastic. Our kids, 11 and 8, joined in with many of the activities and loved them all. Evening entertainment was varied and finished around 10pm which was perfect. The rooms were clean and had everything we needed. I would've liked bigger towels in the bathroom but that's just being picky. The hotel is located in an excellent position, right near the beach (which is beautiful) and a large supermarket opposite. It's only a short taxi ride (around 6 euro) to a variety of places to eat. We did walk a few times before our youngest hurt her foot, it takes around 20 min. Alcudia Port isn't far away, again with lovely places to eat out. Pool area is great, we spent many hours just relaxing as a family. I have to say, we were sad to be leaving. We don't usually go back to the same place on holiday as we like to try different places, however we are already looking to book the Ivory Playa for next year as everyone enjoyed it so much. Thanks for a wonderful stay and we can't wait to visit again.

Mikołaj Frąszczak

recently stayed at this hotel, and although a small issue occurred during my stay, I was truly impressed by the exceptional service. Francisco handled the situation with complete professionalism, kindness, and efficiency. He not only processed the refund quickly but also went above and beyond to make me feel like a valued guest. His approach turned what could have been a negative experience into a very positive one. I am truly grateful and will gladly return to this hotel in the future, knowing that such dedicated staff are taking care of their guests. Thank you, Francisco – you are simply the best!

lily driver

I stayed here with my partner and son- I couldn’t fault it in any way. I read reviews before we went, and they are glowing, and rightly so! I thought I would add my own review. What an absolute dream! Every single member of staff was wonderful and made us feel so welcome! It was perfect for children and families, but I would stay here under any circumstances. Upon arrival, check in was smooth and no problems. I wish we had added the food onto our package, as it was amazing but we wanted to try out the nearby restaurants. This hotel has everything. A lovely swimming pool with a shallow and deep end, sunbeds around the pool, there was a heated pool which was a little deep but great. Some of the days the weather wasn’t brilliant, but they have a lovely spa which can be used by all ages, with a jacuzzi and sauna that we loved. The pool bar is amazing, food is gorgeous, drinks are generous and well priced, and staff so kind and helpful! There was an outdoor smoking area which was helpful for us with the habit, and out of the way of the pool and children. The animation team/ entertainers where wonderful, no efforts where spared and they made time and effort to bond with everyone. Evening entertainment was great, they have a mini disco every night, which my son couldn’t wait for! They included everybody and got us all up dancing! Then they have games or live bands which everyone thoroughly enjoyed, there really was something for everyone. It all finished by 10:00 and we had such peaceful nights in the room, no loud noise and comfy beds. Housekeepers always greeted us too and we always had clean bedding and towels, comfortable beds too! I loved the balcony also, I think every room has a balcony and some enjoyed the entertainment from their balconies. They even gave us some sweets for the plane as we left. This is a beautiful hotel, and we really hope to come back! It is also worth mentioning that it is the perfect location. Gorgeous beaches all the way up and very close. The lake was close and that was lovely too! Lots of shops very close, with everything you could want, and towns in walkable distance, also lots of options for entertainment, water parks, lovely restaurants, and more! Thank you so much ivory playa love from Lily Andi and Leo 🩷

Tatiana Dumitru

My family and I loved everything about this hotel. The location is perfect, just 2 minutes walk to the beach. The staff were incredibly kind and helpful, the room was excellent, and my kids absolutely loved the animation team. The shows and events were fantastic. Thank you for a wonderful stay!

Valeriia Narbut

Vacation at this hotel was wonderful and nice. I’d definitely say that administration of hotel can solve issues! At first we had a room which disappointed us a bit, but on second day the hotel manager offered us another room, it was very nice! The rooms are great, the air conditioner works well, very tasty breakfasts and very VERY friendly staff, they were very kind and always smiling. We liked the hotel, I think we will come back here and I recommend you :)

Barbara Edwards

Stayed here for 8 nights at the end of May. Located just across from the beach and view from the room was amazing. All the staff were exceptional especially Pepe and the restaurant staff where the service was first class. Food excellent with a good selection, especially at breakfast time. Overall I hope to come back next year and cannot wait.

Shirley Challoner

Just returned home from 11 nights. Spot on hotel. Lovely location. Very clean. Staff warm and welcoming. Nothing to much trouble. Great choice for breakfast. Beachfront location. Lots of bars and restaurants with in a few minutes walk. Market day on Friday at the harbour. 2min walk.

Lajos Busi

The hotel is located right on the beach which is very good. The rooms are clean the staff is very kind. Parking is easy in the streets around the hotel. The other thing I really like is that it's finally a hotel where you can sleep peacefully without having to worry about idiots slamming the door at night or screaming on the balcony. Which is negative: The photos do not reflect reality, they were taken with the same deceptive magnification as real estate ads. The room is quite small for two adults and one child. The swimming pool belongs to the other hotel but you can enter with a card.

Lionel Defaye

Very good hotel, the rooms are well equipped and functional, the staff is welcoming and helpful whether it's the cleaning ladies, the waiters, or the receptionists. Excellent and varied buffet morning and evening. The hotel is ideally located by the sea, access to shops, bars and bus lines is very easy. Special mention to Pepe, super nice with our 4-year-old son who checked him every time we arrived to eat :-)

Stacy Morrow

Very friendly staff. Beautiful views. Rooms are quite outdated and could do with a make over. There was a constant sewage smell coming from all plugs in our bathroom. It was so strong one night, the smell woke me up. They had put cleaning fluid down. We kept the plugs in at all times but the smell just kept coming. Such a shame as our room had the most perfect view. The room could have done with tea and coffee facilities. I would have like to sit on the balcony with a cuppa in the morning. After looking at reviews, the sewage smell is not something new.

Laura

We had a truly enjoyable stay at this hotel. From check-in to check-out, the staff were exceptionally friendly, professional, and always ready to help with anything we needed. Their warmth made a real difference.
The food was another standout – fresh, flavorful, and clearly made with care. Each meal was a pleasure.
Overall, the combination of excellent service, kind staff, and great food made this a memorable stay. We’d gladly come back and highly recommend it to others.

G. S.

I stayed at this hotel for 10 days, and unfortunately, it did not live up to expectations. From the start, the experience felt cold and unwelcoming. None of the waitresses ever greeted me or even responded when I said “hola” during breakfast. It’s a small thing, but it made a big difference. The room itself was outdated and far from anything “fancy” – definitely not worth the price I paid. To make matters worse, cigarette smoke was a constant problem throughout my stay. I could smell it everywhere, even in my room, as it drifted in from other balconies. It really affected the comfort of my holiday. The only positive aspects were the friendly pool bar staff and the two breakfast chefs, who were genuinely nice and approachable. Aside from that, there’s not much good I can say about this hotel. Would not recommend, especially for the price.

Dovis Dovis

One of the worst hotel experiences we’ve ever had. Avoid at all costs. We stayed at Ibersol Siurell in Sa Coma for 10 days, paid €1,400 for two people, and left completely frustrated and disappointed. This place is absolutely NOT what it claims to be. Calling this a 4-star hotel is honestly laughable. • The moment we arrived, we were charged a €100 deposit and an extra €60 city tax — never clearly mentioned on Booking.com. Just taken without proper explanation. First red flag. • The room? Disgusting. Stains on the walls and curtains, hair all over the bed, sheets clearly not changed, a leaking sink, a toilet covered in yellow stains, and a flush button so stiff you could break your finger trying to use it. And the best part? I contacted them 10 days before our arrival asking to make sure the room was properly cleaned and ready. Clearly, they didn’t care at all. • The air conditioning didn’t work, and when we asked for help, someone came, pressed a button, pretended everything was fixed, and left. Of course, it still didn’t work. We had to ask again — and only then did they actually do something. • Not a single basic essential in the room. No toothpaste, no proper shampoo or body wash — just a cheap all-in-one gel in a mounted bottle. That’s what you get at a “4-star” hotel? • The reception staff were hit or miss. Some were helpful, but others were plain rude and unprofessional. We asked to reserve pool beds for the next day, and the response was, “Tomorrow is tomorrow.” Zero effort, zero respect. • The breakfast staff — aside from the cooks who were kind and always smiled — acted like they wanted us to eat and leave as fast as possible. No hospitality, no friendliness. • And the pool area? One side of the pool had bird or animal droppings that nobody bothered to clean for days. Completely unacceptable and unhygienic. This hotel is a joke. The price we paid was outrageous for the kind of service and conditions we got. Dirty rooms, broken facilities, rude staff, hidden fees, and a complete lack of care or professionalism. If you’re thinking of staying here — don’t. Save yourself the frustration and book literally anywhere else. We will never come back, and I wouldn’t recommend this place to anyone.

S R

The rooms are a good size and adequate,apart from the air con leaking. Close to the beach,shops and bars.(like 1-3 mins walk) pool was clean. But the bars staff are invisible and some of the reception staff are a bit obstinate.paid up front and then told you have to pay £100 deposit on each room,you get it back i just dont get it.

Andrl

Beautiful room and view, great location but terrible food. Struggled to find something that wasn’t over or under cooked and ended up eating out a lot. Lack of variety. Pool area was alright, lots of sun beds but few parasols. The indoor pool was very expensive, but the adult pool area were great. The elevator was small and a bit sceptical. But would definitely recommend staying here if you’re only having breakfast.

lucia dubovska

Never again in my life! They cheated us out of money - the deposit, which should have been returned to us upon departure! They should have given us a signed receipt that was needed at return but we didn't get anything! I asked the old lady if she gave us everything we needed to check-in and she said yes with a big smile! We knew that we have to pay a deposit of €30 for each person in cash, so we went to withdraw money at the ATM upon arrival! They will convince you that you are all wrong and you didn't give them anything! Horrible attitude! I really regret that I didn’t ask for the camera footage. If you don't plan to spend your vacation partying - all day and all night, definitely don't come here! Guests (mostly "children" 20-25) will not let you sleep from the first day until your last day! Even if you kindly ask them to lower the volume of their music or to stop shouting and banging on all the things and doors, and I'm not talking about what they were doing in the corridors! Silent hours mean nothing to them! The apartments looked prettier in the photos than in reality, for that price I expected much much more. I'm not even talking about how we got used towels with makeup on them instead of clean ones! We specifically asked them to have rooms close to each other (we were group of family members - no kids), it was possible to choose, however they were on the same floor but far from each other. I wanted to give max of 3 stars because of a good variety of food and gym and maybe pools, but after this deposit lost because of their fault I totally lost my patience!!

Jade Milner

Stayed in September 2019. The room was clean. The food was good. However the cleaning staff do not take no for an answer, so if you want a chilled day in your room with no interruptions.....its not going to happen. They force you to get out. Also on the bed was a sheet. No blankets or extra sheets, and although it was warm through the day it was freezing on a night. They definitely need to provide blankets. The bar in the apartments was also charging for food and drinks which is a total rip off when your paying for all inclusive. Not a long walk to the inclusive hotel but still not good. Wouldn't stay again.

Anne Marie Murtagh

These apartments are absolutely appalling. Mould on the ceilings & walls, rusty radiators, broken furniture, cracked tiles. The place was filthy with hair all over the place which certainly was not ours. I complained to reception and we were moved to a refurbished room. Whilst the room had a fresh coat of paint and a new bathroom. The cleaning standards were still in question. The floor was filthy again with hair around the place that wasn’t ours and there was snot stuck to the tiles in the bathroom. The towels provide were washed out grey in colour instead of white. Not soft, I would use better at home cleaning my floors. If you are looking for clean and comfort this is not the place. You’ll find better at a holiday camp.

Rebecca Lavery

I was very disappointed with my stay at BH apartments, me and my 2 friends flew out on the 11th of July, when we arrived we were spoke to very rudely off the older women on the front desk, and told to pay €47 up front each as a deposit on the room, although that’s normal we were not informed before arrival and at check out we only got €30 back, because we were taxed on it ? When we eventually got into our room, it was lovely and very clean and a nice pool view off of the balcony. We paid for all inclusive because we thought we would be saving money due to being told there was events and pool party’s available during the week but nothing happened and the pool closed at 7pm every night, and were offered a different theme off food every night and unlimited alcohol till 8/9pm. The food was definitely not a different theme every day, breakfast was the same everyday and looked like some of the left overs from the dinner before and the same with lunch, with some times a mix up with different types of chicken, the dinners were very basic too, chips and chicken nuggets. The alcohol was hurrendous as all day there was only ONE bar staff on and the lines were out the door, the drinks were undrinkable and so watered down and not worth waiting 25 minutes in a line to be told one drink at a time, the whole week we stayed there we had one drink each, we just went to the shop across the road and took it to our room ! The pool was lovely and very clean other than in the corners, loads of build up of what looked like sick just sitting. I would not return to the BH apartment, such a waste of money.

Shannon Clarke

Rooms do not match description and aren't clean. When we first got here the women was so rude and she tried to make us pay more money due to the Spanish laws changing. We were not notified by this and lucky did not have to pay. Couldn’t get water throughout day had to have a token for cup and if u lost it or it got taken for any reason you have to pay 1 euro. Definitely not worth the money and do not pay all inclusive because it really isn’t. Over all false advertisement.

Alex

Not suitable for a relaxing stay Unfortunately, I cannot recommend this hotel if you're looking for peace and quiet during your vacation. The sound insulation is extremely poor — you can hear everything from adjacent rooms, the hallway, the outdoors, and even from the floor above. It often felt as though all the noise was coming from inside our own room, making it very difficult to sleep. On a positive note, the rooms are cleaned daily, which is appreciated. However, some fixtures are in need of replacement. For instance, the toilet seat was visibly damaged. While it was cleaned, its appearance remained unpleasant. The hotel staff is exceptionally friendly and helpful — definitely a highlight of our stay. The food offering is very basic and lacks variety. The coffee served was of low quality. A major downside is that no beverages are included with dinner — not even water. Moreover, guests are not allowed to bring their own drinks to the dining area, which was a first for me in all my travels. Overall, I would only consider staying here if the price is significantly lower than comparable options or if there are no alternatives available — and only with a good pair of earplugs.

Elbi

Me and my boyfriend stayed at this hotel for a week. If you’re just looking for a place to sleep and eat breakfast and dinner it’s fine but there are many things that I did not like: No sound isolation at all. When someone is walking or talking nearby it feels like they are inside your room, we thought that someone broke in our room many times because of that. Also many people are coming late from parties and are being extremely loud at night No air dryer AC barely working WiFi not working in rooms Food is okay at most, isn’t really good if I’m being honest You don’t get free drinks at dinner, not even water. 1.5L costs 3€ The location- the town looks a bit ghetto The hotel doesn’t have it’s own parking So overall it is a cheaper hotel so if you don’t mind a bit of noise and you’re not a picky eater you will be fine but keep those things in mind. The staff is very nice tho.

Geanina Badeanu

Family with 4 nights of accommodation at the end of May. I will give 5 stars, because: -it is very close to the beach, - the dinner was delicious. - exemplary cleanliness. - it has areas with tables, bar, sofas where you can sit with friends/family. - it has a swimming pool. - we had a quiet room. It was not perfect: - the breakfast (but you can't find cheap and very good ones). - the floor is only tiles.

Paulina Czyszczoń

We had really good experience as a family of 3 (2+ 1.5yo) during the Easter 2025. Staff: always welcomed and helpful. Reception, restaurant, bar, cleaning staff- we can not complain, everyone friendly and always smiling. Rooms: bit old fashion but VERY CLEAN, everywhere-behind the bed, lamp, every single corner was touched i was impressed. Public spaces also- you can literally just 'eat from the floor'. Cleaning service everyday. New towels, tidy up, bed etc. There was no bad smell from the toilet like most likely in the Spain. Food/restaurant: food was good. Lots of meat/fish/vegetarian food too. Desserts, pastries, fruits. The only issue is no free drinks for the evening meal (even for a water you need to pay extra, but the prices are not very high, few euros for a beer, couple more for a glass of wine etc. Swimming pool: water bit cold but we managed to swimm anyway, is just beginning of the season so we did not expect warm water. Water was bright clean and around the swimmimg pool clean also. Free sun loungers to use. Location: beach 5-7 min by walk, shop /supermarket around the corner, 2 minutes away a pharmacy, lots of bars/restaurants around. There is no hairdryer in the room and was no option to borrow from reception (some comments say ask at the reception but they said no, sorry we do not have). And there is no car park for the guests- there is not many spaces on the roads close to the hotel so in the evening is a bit challenge - we get a ticket from Police for €185 for the parking which was a bit sad. Free big car park /ex building site is about 10-15 in by walk. !For this price and this location is a great bergain! Two lifts, busy around meal time but available. Reception 24/7. Luggage storage. Our little red head girl enjoyed stay also 😀 especially she loved one lady at the reception and a dark hair lady from the restaurant. Kisses here and there from her 😉 Well done Reina del Mar👏👏

Viacheslav Yaholda

The price/quality ratio is excellent. I recommend it for both family and single vacations. Close to the beach, laundry, bars.

Tony Noakes

Just stayed in hotel for 4 days wasn’t happy with first room so they upgraded us to 409! It had a great view of the pool and could see right out to sea! Could not fault the air conditioning the only minor hiccup was the beds were a bit hard and the shower cubicle were a bit small! Other than that had a lovely stay ! The pool area and pool was lovely as well!! Well worth a stay

Vikki Gallimore

Wow what can I say. What a lovely stay from start to finish. The rooms are so clean spacious and lovely inside. The beds are so comfortable and the sofa is too. The WiFi is great air con perfect and much needed it’s been so hot. There’s English channels which is great for when you get back into your room. There’s a fridge and a small freezer box kettle toaster and microwave and a hairdryer in the bathroom The staff are lovely helpful and friendly. The pool is so nice plenty of sun loungers however you do need to be up early to reserve one but that’s like anywhere. Round the pool is a lovely chilled atmosphere some light music a pool bar which does snacks soft drinks alcohol drink. Also the pool stays open later so you’re not told to get out at a certain time. They just put a sign saying no life guard on duty so enter at your own risk. Some aqua aerobics if you want to get involved but your not pushed into it. Location is perfect and you are a stone throw away from the beach you can use your room card to gain access and come back in from the gate at the back so you don’t have to walk down the steps at the side which was a god send as my husband is recovering from a hip replacement. Lots of bars and restaurants shops and supermarkets nearby so your not stuck for anything. The hotel is so quiet of a evening you can’t hear anyone really apart from the odd people walking by your room. So if your looking for a lovely chilled adult only hotel I would highly recommend it here. Thank you for a lovely stay 😊 we will definitely be back. 🥰

Tym

Great apartment's. Lovey staff and managers. Handy for beach as you get a pass key to use the gate near the pool. Asked for two extra pillows and they were delivered promptly. Great presure with shower. Safe and secure. Would definitely stay here again.

Severi Ruohonen

Our group of four recently stayed at the hotel and while we were satisfied once our issues were resolved, the initial experience could have been smoother. Upon our arrival, one of our rooms had a broken air conditioner, making it uncomfortably warm. We reported the issue, and the staff relocated two of our group to a new room. We were initially disappointed that the new room was on the opposite side of the hotel, separating our group. After a two-night wait, we were able to get a second room closer by. We were also hoping for an apology for the inconvenience, but none was offered. The initial rooms had some maintenance issues, including a broken safe, cockroaches and a "garden view" that was actually just a fence. The "balcony" we were supposed to have was actually a ground-floor terrace, which was a huge disappointment. We also noticed that while the hotel was designated as non-smoking, there were ashtrays on the balconies and people smoking by the pool. Additionally, with only one communal iron and ironing board for the entire hotel, the receptionist couldn't tell when it would be available to use. The pool area is a definite highlight, but we found that sunbeds were often reserved with towels for very long periods, even when unoccupied. It would be helpful for the hotel to address this to ensure all guests have a fair chance to use the facilities. In the end, we were pleased with our stay once the room situation was sorted out. If the staff would had handled the situation better, I could recommend this hotel, but for now, no.

Cliff Briggs

Very clean. Reception and all staff very welcoming and friendly. Lovely pool with bar. Very spacious, plenty of sun beds. Great central location for, beaches, bars, and restaurants. Spoilt for choice with all types and prices of food available. Great public transport close to hotel. Just a lovely place and location. Would definitely return.

Florin Dulgheru

This hotel is a good option, especially for families, as there is acces to a nice pool. The rooms are spacious, but I still didn't get the fact that all over Spain, double bed (Queen size bed) is actually... 2 single beds (twins), very unconfortable. The hotel was renovated exactlly 20 years ago and you can see it. The hotel needs updates. The hotel staff is nice and helpful. Another weak point is that, our room was cleaned only once (in the 4th day of our 7 days vacation), after we request it.. There is also a Bar/Resturant, close to the pool, that offers drinks, foods and some tribute band shows each evening. The food is average (frozen, fast food) and the drinks are a little bit expensive. Most of the waiters are nice, except a tall, skinny, brunette guy, kind of rude, that checked if my shorts are dry, with no warning. I guess he was concerned that I will sit on the terace after I swimed in the pool. I will return only after renovation. :)

Jenny Vadasz

Great location at the hotel. Rooms were fabulous. We had a studio and 1 bed apartment. Stayed in building 2. Both had balcony. Pool at the tropical garden was good. Got an allocated parking spot too which was a great extra. Bottles of water on arrival was amazing. Basic facilities in the room but good. Live events on every night until late which we didnt know, sometimes a bit loud if we went to bed before midnight. Most of the shows were great though but actually not part of the hotel but connecting company. Pool in building 3 of hotel is tiny and not worth the visit. Think it was pricey for a 3 star. Location to beach and restaurants was great. 5mins walk. And next to calador express stop 13.

JP R

We are a couple in our 30s without kids and just wanted a chilled week in the sun - This hotel was ideal for us, we just wanted somewhere clean, in a good location with a nice swimming pool and this is just that. Pool area is lovely, in early June sunbeds were always available, the pool is clean. The pool bar does a range of drinks and food, it is a teeny bit more expensive but convenient if you dont feel like going anywhere in the day. Good for your basic toasties, beers and cocktails etc, they also do tapas etc. Staff are nice and accomodating. Sport shown on TVs in the pool bar if that's your thing. The evening entertainment is surprisingly really good, we watched it once or twice and it is fun - it does go on from about 9-11.30 so just be mindful of that if you want early nights. The rooms are simple, clean and have balconies - kettle and fridge in the room too. Would be handy to have an iron in the room but you can request one from reception which we did no problem. The location is perfect, a couple of minutes walk to everything, beach, restaurants and bars - Cala Dor itself is beautiful - upmarket and attractive town ideal for couples and families. Really enjoyed ourselves here and would return for another chilled kind of holiday.

Sabrina Det

Best experience in Cala d'Or. I can't call you or contact you with the formular so I'm sending you the request here. Hello, we proceeded the check out yesterday. We were in the room 2206 and we realized we have forgotten our baby food, several food jars in the kitchen, in a cupboard above the extractor hood. We are planning to come back to Cala d'Or for the day on the Monday 16th. Would it be possible to keep them until that day? Best regards,

Jenna

Perfect location, clean, well organized, spacious for 2 people. Most importantly, friendly and helpful staffs! Definitely stay here again. Coin washer available.

Oksana Hutsalo

I liked the hotel. Our apartment for 5 people was spacious and equipped with everything necessary. The service at the reception also pleased with the speed of check-in and booking of the return transfer. We came across different employees and all were friendly. Of the minuses, I can name not very good soundproofing. If we were sitting in the living room, we could hear the sound of water in the shower of the neighboring room. But, probably, it is 1.2 km walk to the sea. Although every day this distance was covered faster and faster. But in general, this hotel is ideal for a family vacation. There is an employee at the pool who looks after the children, but probably not only the children, but everyone, this is very good. The area near the pool is small, but nevertheless everything is green and beautiful! There are many sun loungers. We had a good time.

Miguel Duran

15 minutes walk to the beach, plenty of spaces to park, at the outskirts of town, super quiet at night, away from main roads and the buss of tourism. Spacious rooms, fully equipped kitchen, lovely area to spend with the family, great swimming pool and plenty of sun-beds, no need to fight for one. Lovely and friendly staff, definitely I'd recommend! And I'll come back again!

LM G

We had a comfortable 9-night stay at Ona Garden Lago as a family of five, staying in a 2-bedroom penthouse apartment on the 6th floor. The reception staff were always friendly and helpful, and the apartment itself was clean, spacious, and well-suited for families. We really appreciated the utility area with a washing machine — a huge plus when travelling with kids. One of the highlights was the two-storey balcony, with a spiral staircase leading up to the rooftop — a fun extra space! The beds were comfortable, and I generally slept well throughout the stay. There were a few drawbacks though. The apartment is located right next to a swamp, and despite taking precautions, we were all bitten quite a lot by mosquitoes. Also, there was no soundproofing — while I wasn’t too bothered, my husband and daughter found the sounds of people running down the corridor and moving about in nearby apartments frustrating at times. Most guests were fairly quiet when returning at night, but if you're sensitive to noise, it’s worth bearing in mind or bring ear plugs. Housekeeping was minimal: sheets, towels, and bins were changed once during our 9-night stay, which didn’t really feel enough. Next time, I’d bring a few extra towels. The kitchen was also much smaller than expected and not particularly well equipped — no chopping board, for example, and we found a bread knife in the bottom of the dishwasher on the third day, but there were no other knives— so if you plan on cooking, you might need to bring a few basics. We ended up keeping things simple with sandwiches and easy meals like beans on toast. On the positive side, there’s a brilliant Eroski supermarket almost directly opposite the apartments, making it really easy to pick up groceries. It's worth noting that they had kitchen knives for sale almost the first thing you see through the door, so they must have a lot of requests for them! There's also a lovely bakery next door, perfect for coffee and breakfast in the mornings. Some parts of the apartment were a bit run down. For instance, a shelf in our wardrobe fell down twice. The staff were quick to send someone to fix it, but it was more of a temporary fix than a proper repair. Overall, for the price, I would probably stay again — it made a great base for exploring northern Mallorca, which we loved. That said, it’s not somewhere I’d rush back to, as it needed more self-management than I’d ideally want on holiday!

Alexei C

Enjoyed our stay. We had penthouse appartment which was very clean, comfortable, well equipped and offered nice views. The staff is fantastic, thanks Sergio and all others. Breakfast was good, but more choices of fruits and vegetables would make it perfect. Muchas gracias.

Sarah A

Family holiday completely ruined by enormous group of rowdy teenagers. Visited as a family with young children. Apartment was spacious and clean - good facilities, location and food in the restaurant. However, our stay coincided with a HUGE group of teenagers (80+) as part of a school group that completely ruined the vibe of the hotel. Jumping in the pool when it was closed, running up and down corridors and shouting in the middle of the night - teachers seemed to have no control over them. Completely inappropriate for this school group to coincide with other travellers who were predominantly families and couples. We have stayed at other Ona hotels previously but this experience has put us off future stays with the hotel group.

Dinesh Gupta

Our family stay here was exceptional! The staff went above and beyond to make us feel welcome, fulfilling every need with genuine care. They even surprised my wife with a birthday treat – truly unforgettable! The location is unbeatable: directly across from the beach, with public transport steps away for easy exploring. Rooms were clean and comfortable, perfect for families. The personalized attention made us feel like royalty. Highly recommend this hotel to families visiting Mallorca – you won’t be disappointed!

Vukan Živančević

Nice hotel, very close to the beach and airport. Good location, great food, entertainment staff always organizing great activities for kids and even for adults. Room service was good, every day they cleaned the room while we were out. Staff was very helpful and always very nice and polite. I would definitely recommend this hotel!

Jay Bossert

We had a lovely stay here. All the staff were very helpful and helped us rent a car for one day. This was very easy and cheap. I highly recommend it. The only flaw was that our double room had 2 single beds pushed together and there were wheels on the bottom so they kept sliding. There was a mini fridge in the room but no other electronics. We ate breakfast at the hotel one morning and the selection and quality was very good. The location is also very good. About 1 minute to the beach and lots of restaurant around.

Tudor Gosa

I wouldn't classify this as a 4 star hotel (at best is between 2 and 3 stars event with the extra amenities it offers). The double room is actually a twin room with the beds placed together, really small room, the cleanliness is under average, one of the lifts is broken and the one next to it is misaligned with the floors. The breakfast is horrible with extremely cheap food and old vegetables, the juice machines are horrible, it's a mystery what juice comes out of it. Sometimes pressing the orange juice gives a transparent juice. The pool hours are a joke, closing at 18:00 when it's the best time to use the pool when you come back from the beach. I would definitely not recommend this hotel. The only advantage is that it is close to the airport and the public transport.

milos_mm

Great food, especially dinner. Generally nice hotel, excellent location. The only big deficiency for me is that double bed is actually made of two single beds so mattresses separate.

Ashley Hill

For the money and star rating this place is perfect! Clean, stylish rooms. Great atmosphere, pool, hot tub and bar area. Great staff. The only downside which is nothing really, is the walk up the hill to get there. Well equipped Gym. I'd come back no problems.

Nikita Ryazantsev

Great place to stay with friends and have fun, which is taken good care of. Good breakfast. Quite questionable is the charge for the safe, four stars for this. Location is „brilliant“ as our UK fellows would say as you can easily get plastered in no time in the pubs nearby. Overall - yes, you can absolutely have a good time at Soravento.

Lucy Green

i recently stayed here for a week and let’s just say don’t be fooled by pictures. Our room had cracked peeling paint every where and stained ceilings. The worst part was the microwave that has not been cleaned for god knows how long. There was mould and old food around the microwave and the smell was rancid. The fridge also had mould and left over food in it same with cutlery , again left over food on it. The staff wasn’t very accommodating or welcoming we found them rather rude and unbothered . Definitely not enough sun lounges by the pool some days we didn’t sit by the pool due to the lack of sunbeds which was unfortunate. Wouldn’t stay here again would have much rather stayed somewhere else.

ANGELA JONES

We had a fab time. Pool. Area is amazing Staff are friendly. Antonio the bar manager looked after everyone well. The hotal is right at the top. Off the strip... Rooms OK. Beds comfy... Kettle toaster air dryer.. Towels all provided.. There is a 57 euro fee to pay on arrival.. Off which you get 40 euros bk. If there's no damage. But if your safe doesn't work or any off the other stuff in the rooms. Ring them ASAP. Take pics off damages.. As you entre because the chargers are mad.. But a lovely hotel.

Sheree Roberts

Great hotel, clean rooms and a lovely pool area with music and a bar. The staff were very friendly and helpful. The breakfasts were amazing. My only negative points would be the big hill to get to the hotel although only a short walk from the strip. Thebedding was abit rough (but clean). Overall, I would stay here again.

Thor Nikolaisen

Perfect resort for a relaxing and enjoyable holiday. Very friendly staff and clean, cozy apartments. Short distance to shops, restaurants, playgrounds for children and not least idyllic beaches.

Adie Lynch

Lovely apartment, nice and cool with good air conditioning. Perfectly located between two lovely Beaches and 2 min walk to all restaurants and shops.

Alona 13

These are wonderful apartments with everything you need. The kitchen is equipped with utensils, two pans, an electric stove, and even a washing machine and a dishwasher. They left us new sponges, detergent, and laundry powder. There are two air conditioners and two TVs in the one-bedroom apartment. Each person had three towels, the bed linen was perfectly white, and the cleanliness was top-notch. The only minor issue was that the outdoor cushions on the chairs were a bit dirty. Everything else was perfect! Special thanks to the gentleman at the reception (unfortunately, I didn't catch his name) for explaining everything to us and even for the extra oil! We give it 100 stars out of 10. We'll be back again!

J V

Stayed in a studio which is very basic and tired but did see 1 bedroom apartment that was lovely. It's in a great location. Close to 2 beaches. If you want a comfortable stay choose at least a 1 bed. People at reception lovely Staff at the pool bar Tic Tac couldn't do enough.

Ollie Seddon

best place i’ve ever stayed. the room was extremely good and a good addition with AC. The pool was awesome. But most of all was the bartender at the mini bar by the pool. Genuinely one of the nicest guys i’ve ever met. He even gave us a free bottle of water on the day we were leaving. Thank you if you see this 🙏.

donna daffy

We stayed for 5 nights at Hotel 07 Columbo with breakfast and dinner package. Location was incredible right next to the beautiful beach. Room was a triple, beds with thick mattresses very comfortable sleep for me and my 2 kids. Small pool area but with the ocean right outside, it was perfect for the hotel. Food was good variety everyday, very fresh and the hotel kindly offered to allow us to switch lunch for dinner one of the days. Staff are very friendly and helpful and the cleaning staff were in everyday. Had a lovely time here and would come back again.

Cat Reid

Location was amazing. Stayed here for a week. We are glad we ignored the bad reviews- it’s a 3 star hotel and does a good job of it. Our room was clean and attended to every day. If we wanted anything extra like towels they gave us them right away. The staff were friendly and helpful. The food was great the selection was good there was always a few things we liked. Chicken fajitas and paella was the highlight there. Area is so good - right next to the beach. Highly recommend snorkelling in the sea at S’illot too. Loved it.

Polina

the other reviews did worry me, but I vacationed in May 2025 with my mum here and we loved it. All the staff were so helpful and lovely and the room was large and good quality. The restaurant was all inclusive and we got amazing service everyday. The pool is indeed small and quiet but is that really important when the beach is two steps away? I would recommend this hotel, especially for the money it is fantastic!

Sarah Yassine

The hotel's location is magnificent, the service is excellent. The view is incredible too. Everything is nearby. The meals are excellent. The food is very good, with a varied buffet. Noelia, the reception staff, is efficient and friendly, and she was able to resolve my small issue regarding my room. I am very delighted with my stay and I'm already looking forward to returning.

Shannon Read

If I could give zero stars I would !! This hotel is fully falsely advertised the images look nothing like it !! The pool and outdoor seating is absolutely tiny unlike the photos, the rooms look nothing like the pics either. I don't know how this hotel got a 3 star the food is diabolical and basically inedible everything is either undercooked and swimming in oil, grease or water or it's over cooked and rock solid, my boyfriend found hair in his food about 6 times and they just told him to go get more, they also do not cater for veggie and vegan people unless you just want to eat lettuce, cucumber and tomato all holiday !! A couple we met literally got a hotel swap because it was that bad and that falsely advertised !! The location is nice as your right on the beach but that's about all this hotel has going for it, all of the staff apart from 3/4 of them were extremely rude and barely spoke a word of English then got angry at me when they couldn't understand me, I don't mind the language barrier at all but the rudeness on one of the women when I was ordering coconut rum and she didn't understand me was ridiculous !! Me and my partner are very heavily tattooed and we felt that people were majorly judging us including the staff and the other holiday goers apart from the British people barely anyone smiled back at us or Interacted with us we just got stared at with miserable glares!! The pool area is majorly overcrowded you have to get down there for 7am to get a lounger and there is only like 6-8 of them if that and the dining area is tiny so gets really overcrowded at meal times and the staff rush you to finish which I found so off putting and rude !! I would say if you want something cheap and cheerful and your not bothered about eating there or the pool then go for it but it's not even particularly cheap in comparison to some of the other 3 stars in Majorca or Spain that I have stayed in !! Definitely will not ever be going back and 100% would NOT recommend !!!

Olawale Fasanya

5/5 — Great family stay, worth the money We had a lovely stay at Club Es Talaial. Staff were friendly and the cleaning was always on point. Food was very good with plenty of choice, and the team were excellent when we asked about avoiding pork for our family. There were lots of alternatives, including turkey and chicken, so everyone ate well. Special thanks to the chef who found us a ready-made spicy sauce in a bottle. One small suggestion: add a fresh spicy sauce at the buffet. Some of us like a little kick, and a small “spice corner” would make us very happy. The pools and splash area were clean and fun, with kids’ refreshments available through the day. It felt easy with children and worth the money. Even when our Friday plans were disrupted by a shuttle error for Saturday’s airport transfer, the hotel reception team were very helpful. They kept chasing the transfer company and helped us get it sorted, even though it wasn’t the hotel’s mistake. We appreciated that support. Overall, a very good family hotel. We would happily come back.

Sharon Mullins

Just back from an 11 night stay and we cannot fault this hotel. The pool area is amazing. My little girls (3&5) loved the splash zone and the pool with the slides. The animation team were brilliant, they had something every day in the pool and around the hotel for everyone. Their mini disco every night was great for the kids. My little girl celebrated a birthday over there and they brought her on stage and sang happy birthday, highlight of her day. I would happily recommend this hotel to friends and family and will be looking to book ourselves again.

Patoche

We had an excellent stay at this 3-star hotel. The staff was simply amazing—always smiling, helpful, and attentive. There were plenty of activities offered, which made our stay even more enjoyable. A huge thank you to Yinthe, a fantastic entertainer thanks to whom my children are leaving with so many wonderful memories! And of course to Jimmy, who was absolutely incredible from start to finish. Thank you to the whole team for these wonderful moments, we will be more than happy to come back!

Poppy Cope

Just got home from the holiday it was absolutely phenomenal there was great service and we had grand room apartment which was amazing the pools were amazing especially the deep pool with a beach affect and had a slope amazing for the kids! The splash pad was also amazing but a bit slippery. The entertainment was phenomenal including them inviting kids on stage making everyone feel welcome we particularly love julia who works in the entertainment she would fill everyone with joy and give them lots of activities to do she was amazing so thank you Julia the food was fantastic with a huge selection and healthy food but also pizza hotel club es Talia is an amazing holiday I recommend going!!

Lasagne 79

Rooms are basic, but clean. Air con is good. Fresh towels daily. Food is pretty good, as a family of 2 adults and 3 fussy kids, we all managed to fill our bellies every meal time. Drinks, alcohol, slushies, ice cream all on tap. The pool area is decent, however, wear pool shoes, especially children. All 3 children have cuts and scrapes all over their feet and hands (we bought shoes on day 2). Also, there's a terrible stink that wafts around now and again. Staff are all lovely, especially Marta and Ramon at the pool bar. The kids entertainment is good, be it through the day, the poolside and the evening. Ants seem to be everywhere, but I guess this is an issue everywhere. Overall, I'd recommend this hotel for families. We've enjoyed our stay so far, just a shame about the pools causing skin damage.

Eugen Gache

Two things I can say , the cleaning and the air conditioning are 10 out of 10 . The air conditioning is inside the wall ( at least in my case) and it’s blowing on the ceiling and not on ur body. I can’t but strongly recommend. After a day to the beach or in the hot summer days , to find ur room ice cold , the best feeling in the world. And also the staff, is very friendly and professional, not basic, if u want to talk about something with them , u won’t get bored. 🤷🏻‍♂️🌅🌃

Sally Smith

We were looking forward to our stay at Alcudia Petit but unfortunately we were quite disappointed - it didn't ruin our holiday by any means, but we were hoping for a small, boutique hotel experience but there were some things that simply weren't good enough when you've paid a large amount of money to stay somewhere for a week. Pros - Great location - Really great breakfast buffet, lots of choices & lovely & fresh - Daily cleaning service reliable & good (although the room wasn't super clean on arrival & there was glass on the floor from the broken door both on arrival & the eventual repair work) Cons - We were "upgraded" to the family room at Can Vent Hotel round the corner and, although the room seemed impressive on first entry (pretty large across 2 floors, an exposed brick wall above the bed, jacuzzi bath tub etc), we soon spotted some issues. The room wasn't as clean as I would have liked (there was a used pantyliner in the bin!), it also lacked the little extras you would expect as standard e.g. hand soap. However, we decided to put these things to one side as we had to formally complain about the toilet seat being broken & also some smashed glass at the bottom of the toilet cubicle sliding door. The glass was really quite dangerous & would have caused serious damage to a foot if caught underneath it. Glass was hanging off where it had smashed with jagged edges. It also meant we couldn't close the toilet door. With the layout of the room & the toilet not actually been separate to the room (only separated by the broken glass door), the toilet now basically became part of the room which was not pleasant. - Overall It felt like our upgrade was actually an overbooking issue & we were given an unready room. - The man on reception was very attentive when we mentioned these things & said a technician would come to following day. The toilet seat was fixed promptly but the glass door wasn't mended until the Wednesday (having checked in on the Friday evening) which meant we weren't able to close the toilet door for much of our time in the room. Little shards of glass had also been left all over the floor when we arrived back at our room on the Wednesday evening. The 'fix' was also to just glue a piece of safety glass into the broken gap which didn't give us much faith in the door. - A smaller comment, but definitely worth mentioning (especially if a family did actually book this room!), was that we found the downstairs area with the sofa bed to be extremely dark (there was literally one tiny, dim light on the wall!) & it was also pretty warm as there was no A/C down there. The tiled flooring on the stairs would be quite precarious with small children & the glass banister / divider at the top of the staircase was wobbly. Unfortunately we wouldn't recommend this hotel or stay here again but hope that the hotel group take note of this review as, with a bit of attention to the room, we could have had a very different experience.

Tony Henshaw

Unfriendly Staff. Rooms trying to be glamorous but facilities not good. Glass walled bathrooms impractical with nowhere to put your stuff. No soap at the basin (we were told to use the shower gel). No mirror in the bathroom (except a small shaving mirror on an extension arm). No lift - so you have to drag your bags up 25 stairs. No offer to help either. Wifi is terrible. Breakfast not served until 8.30 - terrible for cyclists who want to avoid the heat.

Nard Achten

The room was quite nice, big and clean. Breakfast is across the street in a restaurant and OK quality. But in the hotel there are not really facilities, two terraces that were not really appealing or cozy. The room we had on the ground floor was noisy: you could hear people entering the front door or using the restroom in the lobby with too much detail. And the wifi sucked, but that's 'normal' in some rooms, the not so friendly staff informed us.

Jakub Olexa

The room we got was beyond bad... The pictures wont tell you that the shower is literally next to the bed and reaks chlorine. The terrace is nice but next to the airduct from the restaurant which is loud and smelly. The restroom is in a converted dresser. And when you tell the receptionist you are not happy her response is - "ok, nothing i can do". The location is great but then again there are bunch of places in the area so you better check those out first.

G B

We spent a lovely week here. The staff were very helpful and happy. Great pools and lots to do for kids. All inclusive food was lovely and had a great selection of drinks. The rooms could do with a bit of a refresh. The A/C in the rooms worked really well. Very close to the beach and shops. We would definitely visit again.

Keeley Handlovics

Hotel located in a good area. The pools are lovely however the sun bed situation on a morning is horrendous! Towels laid out at 7am before pool even opens at 10am. You cant get a drink from the bar unless you have a band around your wrist even self catering unless it suits them and your ordering food. Its not our cup of tea in terms of the hotel, the only way I can describe it is Butlins in the sun. Most of the staff are lovely. Overall we wouldn't go back

Lisa K

In a great location walking distance to the beach. We stayed in a 2 bedroom apartment on the ground floor, it wasn’t the biggest but it was fine for the week. Some of the drinks we had from the bar were very poor especially the cocktails, I would be very disappointed if we paid for all inclusive. The entertainment was great for the kids, my 3 loved the disco each evening, Carlos and Leonardo were amazing with all of the kids from the disco to Easter egg hunts and even made pizzas with them. The lady who runs the kids club is lovely too. I would recommend for small kids and families and I would return.

Jessica Wall

Really great place for children, plenty to do including a kids club. Mini disco every night and and a show on afterwards. We're on all inclusive and it has a good selection of food and drinks. The food on all inclusive is served in their sister company across the road and is super delicious (not allowed bring over to Jutlandia) which is a shame especially in evenings as the bar stops food at 6pm. Kind of defeats the all inclusive purpose but Close to everything, just a short walk and your at the beach and plenty of shops/restaurants. Would highly recommend to families with small kids or even for a quiet break but close to everything. Staff very friendly and helpful 👍

Kieran Slicker

Overall a good resort but needs some work. The positives: - excellent location - staff are very friendly - pool area is compact but not too crowded - resort is not too big so everything is close - excellent location, 2 minute walk from main roundabout at the beach The negatives: - room is small, especially the bathroom - we had an end of terrace (#020) which is beside the maintenance yard. There is no scenic view and workers come in and out of the yard - when the apartment above us flushed their toilet we could hear the water gushing down the pipe. Not pleasant at 5:30am! - stains on blinds and floors, apartment needs modernising or deep clean This is a strange review because so much about this place is good but some things need fixing. Would I recommend it? Yes, but avoid #020 apartment. Other apartments have better views and are away from the maintenance yard and main road.

lily ivy

was really worried about coming here after reading all the bad reviews but thankfully wasn’t bad at all! - just to preface i was speaking spanish at this hotel, not english so keep that in mind- staff are lovely and welcoming, does help if you can speak spanish in order to communicate as some staff don’t know english too well. reception staff are really helpful and welcoming, especially the girl Ginger she was lovely! we had a room for three people and it was two normal beds and then an extra on the side which i had no problem with, so just depends on the person. no issues with bugs or things like that which we were worried about! cleaning staff did a great job at cleaning our room and were always polite when we saw them through the corridors. restaurant was a bit chaotic and food wasn’t terribleeeee but the staff are so friendly, polite and super hardworking. the lady with glasses that does the entertainment at nighttime is so lovely and kind and she really made the entertainment great! bar staff were great and very friendly, in Bahamas 1 (not the main hotel) the older man who works at the pool bar was great. ricardo in the main bar and his taller slim colleague with a beard were also very kind and welcoming. just keep in mind that there are two pools at this hotel, we found that the pool in bahamas 1 (across the road from the main hotel) was more often than not better than the main pool. although most times it got packed with spanish teens (up to 60 at a time) and they were not very respectful of space or of belongings (they threw our pool ball over a fence) but that is no reflection of the hotel or its service. photos attached are the pool in the other building and the view from our room (floor 6)

Tracey Hince

Just finished a short all inclusive holiday here and loved it! Perfect location! Staff were amazing! Some of the hotel is a bit dated but everywhere was very clean. Myself and my daughter need a gluten free diet and the restaurant team were AMAZING!! Went round with us every meal and were really knowledgeable. We are quite sensitive and had no problems whatsoever!! So much choice! Only downside was the pool doesn’t really get much sun till midday and they need a few more sun loungers but other than that we would definitely return!! All in all a fantastic couple of days away and we all said how we would have liked to stay longer 👏👏

Monika Herber

I was very happy with my stay at Azuline Hotel Bahamas. The food was tasty and varied, especially the dinners. The rooms were clean and well maintained. There were great animations for kids, and my daughter loved them. The staff was very kind and helpful. The pool was nice, especially the children’s pool. Another big plus is the short walk to the beach. I definitely recommend this hotel for families with children and beyond! 🌴✨

mari anna

The rooms are nice and clean. The foods not so good. The meats are usually raw, they should fry more time because inedible. Cocks are crowing all day, you cannot sleep well at night if the window open. The mirrors in the elevator are dirty. Cocktails are not good quality. You can choose in the list but you will get a low quality drink instead of the real one. There is no ash tray in the balcony.

Kristóf Markovics

I had a fantastic stay at the Azuline Bahamas Hotel. The rooms were very clean and well-maintained, and the food was consistently delicious with a good variety to choose from. At times, the dining area could get a bit crowded, but that’s quite typical for all-inclusive resorts. Overall, everything was great, and I would happily return.

dale wegg

Not long back from yet another great holiday at the Illusion Markus and spa. From arriving till leaving the staff couldn't have been more friendly and always willing to help with anything. Rooms were clean and tidy and the beds were comfortable. There was always plenty of food available no matter what serving you went to, so to be honest I don't know why people say there was no choice, as even for the fussiest of eaters you were guaranteed to find something to eat. The entertainment that was on varied and the team tried to cater for everyone 👍. We are already looking forward to coming back for another visit. Keep up the good work 👏 👍

Kyle Rowson

Great little hotel! Staff are amazing, good variety of food, self serve wine, beer, coffee, juice and water in restaurant. Snack bar by pool. It also has self serve drinks outside too including milkshakes and slushies. Short walk to beach and shops etc had a great time :)

György Csikai

“We were satisfied with everything. The rooms were clean, the beds were comfortable, and the view from the balcony was beautiful. The staff was very friendly, and the food was delicious.

Ste Clarke

This is a 3 star hotel and it's exactly what you get. It's a good standard hotel! Staff are friendly and helpful. The food is alright not great not awful just alright. If you're all inclusive the drinks are good and plenty of variety. the rooms are outdated but they're only for sleeping and washing so no complaints! Location is great if you want a beach holiday and to buy your normal trinkets. The area itself is beautiful. * If having a gym sways you be aware it's a multi gym with some dumbbells and cardio machines * it's not great * Sauna room is nice! All in all awesome little place would recommend.

Sophie Jackson

We returned from our visit a week ago and still miss the hotel! Staff were very helpful and friendly! Our daughter absolutely loved the entertainment lady who did mini discos on a night, she also took us to the market on the Friday and it was a lovely walk out! The meals were anmazing (breakfast pancakes were my favourite!) and always had a wide variety to choose from, we loved the fruit displays too, the snack bar was great throughout the day too! As for past reviews saying the rooms are “dated” we think they were fine, plenty storage space with comfortable beds, towels when needed and a great view from the balcony! Travel cot was also provided although our daughter refused to use it 🙈 the outdoor pool was great but the indoor pool with sauna/jacuzzi was even better! This was the best holiday for taking our daughter abroad for the first time, so close to the beach and shops, we will most definitely visit again in the future! Huge thanks to all the staff at Markus Illusion for helping make our holiday great!

Bryan Edwards

Amazing Stay at Illusion Calma & Spa – Highly Recommended! Me and my family visited in mid August and from the moment we arrived in the early hours of the morning, we were given the warmest welcome, – a sign of the exceptional service we’d receive throughout our stay. The rooms were spotless and beautifully maintained, there is a mini fridge in the room and you can ask for a kettle. The food was absolutely delicious with plenty of choice – even my fussy son found something he loved at every meal! The hotel facilities are fantastic – the pools were crystal clear, the pools are not massive but big enough and havi ng access to the indoor pool, gym, spa, and sauna was a real treat. The evening entertainment was great fun, adding to the lively and friendly atmosphere. All the staff we met were truly amazing, but two people in particular made our stay unforgettable – Benji and Jesus. Always smiling, incredibly helpful, and genuinely friendly, they went above and beyond to make sure we felt welcome at every interaction. The location couldn’t be better – less than a 5-minute stroll to the beach. Illusion Calma & Spa is the perfect blend of relaxation, great service, and convenience. We can’t wait to return!

Lilla P

Overall a great experience! Came here through itaka travel agency. The rooms are a bit outdated and the floors are hard to clean because of linoleum so it was a bit dirty. The food was great, many options! The only negative about food is the lack of sweets. I would definitely expect more cake or fruits. For the drinks the basics are included in the all inclusive menu. The beaches are nearby, only a 5 minute walk and the bus stop to Palma is also 5 minutes from the hotel. The aquarium is also walking distance! The airport is also really close!! 🌴☀️ (If you want a luxury resort this is not the hotel for you but if you want a nice and decent holiday that is nearby everything this is your place!)

Wiktoria Witwicka

The room was OK, but the bathrooms need some renovation. The staff was very helpful and friendly. The food was OK. It was nice that they have many local options in menu, but everyday they are the same. The hotel offers many attractions like SPA, but we didn’t try it. Drinks in the bar were good for all inclusive. The location is perfect, close to the beach, shops, and to the bus stop to Palma.

Ian Sherlock

Short break, great location so close to the airport and Can Pastilla is a lovely area and some lovely walks nearby. Hotel is pretty clean and tidy, did see the odd cockroach (dead mind). All inclusive is great, great fruit selections, some bits are a bit samey from day to day and cocktails are average. Insulation between rooms is not great particularly if you have inconsiderate neighbours. Air conditioning is good though. Main gripe would be the pool area, sunbeds are too close to each other, certainly not cleaned in a while, looking at the legs of them. Pool is small and was quite cloudy, not all that cool either. No one seems to use the showers either.

Viktoria Medliak

I spent a week at this hotel and I can confidently say — everything was absolutely top level! 🥰😍 The food was incredibly delicious — I enjoyed every single meal. The staff were extremely polite, friendly, and kind — always ready to help with a smile. At the reception, I want to highlight Antonio and Alexander — incredibly kind and helpful people. They explained and showed absolutely everything, answered every question, and for that, they deserve special thanks. Special shout-out to the bartenders! 😍 Not only are they professional, fun, and attentive, but also real cuties! It was always a pleasure to chat with them — they’d give helpful tips, crack a joke, and mix the tastiest cocktails. 🍸I especially want to mention the man with the well-groomed beard at the bar — I believe his name was Ricardo. Such a friendly and lovely person who really knew how to make people smile! The atmosphere around the bar was always lively and warm — all thanks to them!Ricardo was also very sweet. The rooms were clean and tidy, with daily housekeeping. Everything was neat, pleasant, and comfortable. Huge thanks for this unforgettable vacation! I will definitely come back 💛 Highly recommend to anyone who wants not just a vacation, but a truly delightful experience filled with great service, amazing people, and a fantastic atmosphere.

Nathalia do Nascimento Aloi

Amazing hotel! The all-inclusive stay makes the whole experience even more enjoyable. The variety and quality of the meals are impressive — everything is fresh and well-prepared. The snacks available throughout the day are a real highlight: they start around 10 a.m. and go until midnight, ensuring you’ll never go hungry. The drinks are also very diverse, ranging from water to whisky, catering to all tastes. The location is another great advantage: the hotel is very close to both Alcúdia’s center and the beach, making everything easily accessible. There’s also a bus stop right next to the hotel with direct service to the airport. It’s the perfect place for anyone looking to relax, as it provides everything you could possibly need, with the beach and town center just a short walk away. I highly recommend it and will definitely return!

Harry Sullivan

Clean rooms, 1 either side of the bed and one on the dressing table, which was to my surprise after reading the reviews! Pool is nice, food is excellent with different themed nights, always being attentively refilled and plates being cleared as soon as you’re done. Unlimited drinks at the pool bar and snacks in the daytime too, and a great location to have a wonder around. I think the people who are leaving bad reviews are expecting to have champagne on a lemonade budget. Would 100% come back

Цветелина Антонова

Loved this hotel. Wasn’t sure what to expect. Last year i had a holiday in 4* in Alcudia and wasn't worth the money so I decided this year to go for 3 *, could always eat outside and spend time on the beach if i don't like it. But I couldn’t fault any part of this hotel. It was spotlessly clean. Always cleaners cleaning the main areas and restaurant, pool area. Great location - walking distance to the beach, to the yacht port and promenade. I saw some people moaning about the food but to be honest there was always something to choose from, the Mexican themed dinner was fab. All the staff been great, helpful and always smiling, pool bar staff were so busy and still providing great service. Thank you and hope to see you again.

Chloe Lavelle

The hotel and location was lovely. However the female lifeguard made our time in the pool not very enjoyable as she wouldn’t allow jumping in the pool, handstands or flips, ball games or to wear t-shirts so basically only wanted you to stand still. However me and my sister were in the pool and helped a little girl who was struggling to get to the edge and the lifeguard was stood on her phone in the shade not in view of the pool so was unaware of what happened even though that’s her job to help people struggling. She spends all her time eating in the snack bar sat on her phone watching videos to take any notice of the pool and when she does she tells you off for stupid stuff but also allows other people to do them same things without consequences. However the male lifeguard was amazing and what an actual lifeguard should be like.

Incsu Inuka

The hotel is very close to the beach. The air conditioning is great, the hotel is clean, I really loved the food because there are many different things to choose from although some of it wasn't properly cooked (potatoes in cream half uncooked/ meat overcooked and chewy). The rooms are small but ok, the only thing we missed is that there is not a single fridge in the entire hotel. The cleaning staff never swept or mopped, not even once, during a week-stay which was kinda odd because we accidentally brought some sand in when coming from the beach. Overall nice experience, thank you.

lütfi boyacı

We were very satisfied with our stay here. The hotel is well-located in the city, and the staff were helpful and kind. It also has a gym, which is a nice addition. Being close to the sea, spending time by the pool during the day is especially enjoyable with the sea view. The breakfast was rich and varied, offering plenty of options to make everyone happy. Since the hotel faces east, I would personally recommend waking up early to catch the sunrise over the sea—it was a truly spectacular experience for us.

Lara

I stayed at Hotel Atolon in Cala Bona, Mallorca, and honestly it was such a vibe. The staff were super sweet, especially the waiters and chefs, and the food was actually amazing. It’s not the same thing every day either, which makes dinners way more fun. The cleaning ladies were also adorable and the hotel’s location is perfect with literally the best view on this side of the island. That being said, the room could’ve been cleaner and the cleaners usually came pretty late in the day. Also drinks at dinner aren’t included and you have to pay extra for them which was kind of annoying. Overall though, if you can look past that, the place is totally worth it for the views, the food and the super friendly staff.🥰

Chloe Irvine

Nicer of the hotels in the area, smaller than most with excellent sea views from the pool. The pool itself is small but you can access the sea and swim in there. Breakfast was poor with limited options, we didn’t eat there for dinner. The room is basic but fine for 2 people, glad to not have paid for the sea view as it would be quite noisy with the beach club and strip so close. We stayed across the road and appreciated the quietness. Room is cleaned everyday, relatively well cleaned but not amazing. We hired paddle boards for an hour which was fun, and access to the beach club for drinks during the day was good.

Piotrek Marczak

I highly recommend this hotel. The staff are incredibly friendly and always smiling, which makes you feel welcome from the very start. The food is absolutely amazing – honestly, I’ve never experienced such quality at a hotel. There are two chefs cooking fresh meals on the spot (you can choose from four-five options), and on top of that, there’s a huge variety of ready-made dishes and sides. The pool is fantastic, the view is beautiful, and the bar is by far the best in the Cala Bona and Cala Millor area. The rooms are clean, air-conditioned, and very comfortable. And if you ever need help or have a question, the lovely lady at the reception is always ready to help with great advice. Thank you again – I’ll definitely be coming back!

Aljazi

We had a wonderful experience during our stay, thanks in large part to a dark-haired young man working the night shift between August 4–6. I unfortunately didn’t catch his name, but he assisted us with both check-in and check-out and was exceptionally helpful, polite, and efficient, making the entire process smooth and stress-free. His professionalism and warm manner truly enhanced our stay, and we greatly appreciate the excellent service we received.

Viktória Faltusz

Perfect location for families. Away from noisy partytown Magaluf. Hotel with entertainment for the entire family every day and night. There is a playground a water slide, pool table and table tennis. Beach access 5 min. Shops and restaurants all nearby. Everyday cleaning and very friendly staff: wanted to mention the always smiley and very kind receptionist Chema, the entertainment staff Fanni and Julianna from the breakfast team. Breakfast has glutenfree and lactose free options with lot of other delicious options.

Zuzana

Can’t fault this place ! It was amazing ! Walking distance to all the places you’ll need if you decide not to venture too far ! Beach is just down the road, ALDI is around the corner and all the restaurants around are great too. The place was lovely and clean! They tidy it everyday. We went self catering so I can’t comment on the food but when we did order from the bar the pizzas were delicious! The pool was a bit cold and it took a while to get used to it but we went in first week of April so I can’t really complain. Although I did notice the tiles and the bottom of the pool were damaged . All and all we had pleasant experience

mark nelson

Nice room, fantastic location, fantastic maids with fresh towels & room cleaned every day. Bar staff nice & friendly & the pool nice size & well looked after. Experience let down by the breakfast & standard of food. Fatty bacon, sausages borderline & more pink than brown & hash browns slightly colored on outside but slimy & lukewarm in the middle. Beans just about warm & tomato nice but comes as full tomato rather than the nice juicy tinned ones. Pancakes cooked on one side & churros ok but cold. Nice pastry section but struggled after few days & ended up having just buttered cobs for remainder of holiday. Had a nice holiday but in comparison to other places would say value for money has been the worst

Donna Walpole

This was our second time staying at this aparthotel. It's situated in a lovely area of Majorca and feels very welcoming. Rooms are comfortable and the shower is lovely. Aircon works and keeps the rooms cool, but makes strange noises intermittently. The complex is very quiet at night, making for a good night's sleep. One star dropped as apartment 33 is stuck out on a limb next to the aparthotel's servicing area and isn't directly facing the pool like the other premium apartments on the ground floor. Customer service is excellent - nothing is too much trouble. Questions answered with a smile, taxis booked upon request and staff offered to move us on day 2 when another apartment became available, but we declined as we were only using the room as a base to visit the island so didn't want to create more work for the housekeeping team. A pleasant stay - we will be back!

gaz wilkins

Fantastic hotel, really nice set up around the pool, staff are very friendly, food was very good. Perfect location, walking distance to Magaluf. Highly recommend and will be coming back

Marieta Lebada

We just finished our stay at this hotel. Before coming here I was very worried about the bad reviews. Now after that it seems to me that those reviews belong to another hotel. First of all the quality-price ratio is very fair. You can't pay €200/night all inclusive and pretend like you paid €500. Very kind staff. You can benefit from early check in and late check out since you are a club member. Clean room, very comfortable bed, superb view. The food is not exceptional but it is good and it is clean. (The only thing that bothered us is the curry in the food. Europeans don't like curry!!) The pools are clean and it is very nice. I saw tourists who made bad reviews because there are seagulls on the terrace. 🙉 Of course, you are by the sea. Good people love animals and try to protect them

Lisa Ashton

Fantastic location right on the beach, friendly hard working staff, very clean. Only one main restaurant which got very busy, At night time only one main poolside bar open, again could get busy. Nice location very close proximity to many shops and bars, great for families not too wild ! Beach was all sand, no stones, very soft, clear warm sea with ramp access , sun beds on beach 22 euros for 2 beds per day with parasol, very tidy . Great for families !

Ezgi Cetinkaya

The food was very varied and delicious. The hotel was very close to the beach, the shopping area, and the bus stop. The staff was friendly and welcoming. There could have been more sunbeds, but overall, the outdoor areas of the hotel were well-organized and aesthetically pleasing. It was a nice gesture that champagne was served to the room as a birthday surprise. As for the downsides, unfortunately, the only good thing about the room was the sea view. The beds were very noisy and too firm. The cleanliness was definitely inadequate. The elevators were very slow. It was frustrating to have to wait in line at the bar for water after 6:00 PM. However, overall, we left with positive feelings.

Louise Whitefoot

Good points - excellent location which is the selling point of the holiday. Right on a lovely beach in a nice area. Nice staff and rooms fairly modern. Two great pools to swim in. Not so good - Hotel was quite dated in some areas (bottom floor including buffet) Absolutely no storage in rooms. Not a single drawer or anywhere to put things which meant it was very hard to keep room from feeling messy and unorganised Beds very hard and uncomfortable Very difficult to get a sun bed - all mostly reserved by 7:30-8:00 with nobody actually on them Not enough umbrellas around pool Tokens for glasses - annoying waiting in long queues just to get tokens back. Paid a lot of money for all inclusive so felt this was a bit degrading that you weren’t trusted with a plastic cup. Website showed images of crazy golf and tennis court - actually appear abandoned and not in use Dining room was incredibly hot - in fact not good air con in any of hotel. Made it difficult to enjoy food when you are just sweating and uncomfortable Food was plentiful and decent standard but very very repetitive. Not actually a lot of choice really Bathroom quite dated and of poor finish. Shower actually had no consistent temperature - constantly too hot or cold. Not enough lifts Over view : Although lots of cons they are all fairly small things, nothing is a deal breaker. You can still have a good time at this hotel for definite but just don't go with sky high expectations. The location does make it worth it, you literally couldn’t be in a better location.

Laura Streistermane

I would say that I enjoyed staying at this hotel but the experience with one of the lifeguards (the bald one who uses translator to speak with you) ruined the whole mood. From the first day it felt like we were targeted by him, only because my brother jumped into the pool (there were no signs saying you couldn’t jump into the pool), at first I thought nothing of it thinking rules are rules but then another family was also jumping into the pool, including the dad, and guess what? The lifeguard didn't say a thing to them, which I found strange. After some time my brother jumped again and sure enough, there he was. He whistled at my brother, grabbed his phone, and came straight to my brother telling him through the translator how he can't do that.. The next day our family reserved sunbeds after 10am. (yes, maybe annoying, but it was our last day and first time ever doing that, also there were 5 of us), keep in mind that almost all of the sunbeds were already taken. Later we came to our spots and to our surprise ONLY OUR towel and two spots were missing. I asked the girl sitting there what happened to our towel and she said that the same bald lifeguard took it 🤣 is that a coincidence? I don't think so, when we found him and asked where is our towel he said to go and get it from the reception?? and that it is forbidden, to "reserve" the sunbeds before 10am (it was after 10am) and as I said, there wasn't a single available sunbed, meaning that other people had also "reserved" their spots just like us, yet he deliberately took only our towel, not a single other towel was touched, only ours. He also “said” (via translator) that he informed all of his colleagues to be aware of my brother, as if he were some kind of criminal 🤣.

Karl Dangerfield

Beautiful hotel within walking distance of the beach. Staff are very friendly & accommodating. Our room had a great view overlooking the stage/pool side of the hotel. We weren’t expecting the activities to be free upon arrival but glad they were! Ali done a fantastic job of entertaining and doing the daily activities for us guests! It was our first time staying at this hotel and thought it was great, wish we had stayed longer! We’ll definitely be back.

S124&

The staff were absolutely lovely – very kind and helpful throughout our stay. The room was a good size, cleaned every day, and well soundproofed – we couldn’t hear any noise from outside, which was great. It’s not a super luxurious hotel, but it has everything you need and feels very comfortable. The food was delicious with a wide variety of options at every meal. The pool was clean and well-maintained. The only downsides were the lack of engaging entertainment – most of it felt a bit boring – and a strange smell in the restaurant area, possibly from the cloths they used to wipe the tables. Still, we had a really good experience overall. If we visit Cala Millor again, we’d definitely stay at this hotel!

jack wall

We just got back from what can only be described as the best all-inclusive holiday we've ever experienced! From start to finish, everything was simply fantastic. The food was really nice, with a great variety of delicious options. What truly made our stay even better, though, was the exceptional service. The staff were incredibly helpful and friendly, always going out of their way to ensure we had everything we needed. We were lucky enough to sit in the sun, and it was gloriously hot and sunny every day – just perfect for relaxing. The entertainment was really good, keeping us amused and engaged throughout our stay. We even joined in on some of the activities, playing volleyball in the pool, and playing shooting. which was a blast! We ended up making loads of friends, which truly added to the fun and made the holiday even more memorable. We would definitely recommend this holiday to anyone looking for an all-inclusive getaway. You won't be disappointed!

Helly Newton

Wonderful hotel with lovely staff. Highly recommend this hotel, the staff were very friendly, very attentive. Having drinks brought to you at lunch, dinner and evenings really made the staff and hotel worthy of a 5* review. Pools were lovely, lots of sunbeds so never struggled finding somewhere to sit by the pool. Food was delicious, they outdid themselves every day with new deserts and different cuisines. My favourite all inclusive hotel so far.

Charlotte Moyce

Totally relaxing, fun, clean, friendly, and perfect stay. Went as a couple in our 30s and cannot fault the venue, and room keys being your wrist band is perfect! Being smaller it felt relaxing and personal instantly, both said never settled into a hotel and holiday so quickly, which this was massively shown when our flight was cancelled and we were placed in another 4 start hotel and instantly knew the atmosphere in The Garden Hotel had been everything we was wanting from our week away compared to the night at the other hotel. Never struggled for sun beds, place to sit or food. The entertain was a great mix and as many have said before Aly is an absolute joy to be around. All staff were lovely and friendly. The resort itself, perfectly clean at all times, always good selection of drinks and most of all water fountains to fill your bottles up, this makes huge difference again when go to a hotel that its not available at.

Join Vesmen

I must say that the location was good, about 15 minutes from the beach and they had a bus available to take you too and from the beach, but I preferred walking in the wonderful warm weather. Also about 15 minutes walking to a small safari park where you can see and experience different types of "wild" animals. The apartment hotel itself was very well kept if you book the "regular" rooms, because they also have budget rooms which I do not recommend, to get to these rooms you need to cross a small street, doing that wil kids at night well not recommend. The personnel "services" is good, they speak general English and can help you well on your way, the breakfast, lunch and dinner are delicious only they don't have much variety (kind of the same thing everyday). Housekeeping was always on time and did a good cleaning of the rooms, but for the price and the service and the hotel and location and everything, I would recommend it.

Rudinei Zancanaro

We arrived at midnight on August 8th. The receptionist was excellent and very attentive. The atmosphere was very pleasant, with a great pool with plenty of space to sit, lie down, and relax. The rooms were well-organized, clean, and well-maintained. All areas of the hotel were well-organized and clean. Some gardens had trees with wilted leaves, suffering from lack of water, but still beautiful. Plenty of salad and dessert options available in the restaurant. The entertainment team was lively. A special thank you to Ms. Diana, who served us wonderfully in the restaurant and bar. Weaknesses: At lunch on the first day, the meat options were two types of fish; I missed a second meat option for those who don't eat fish. Few beef options during our 7-day stay. Snack bar with limited options. Some areas for improvement: Designate designated areas for smokers. Smoking at tables around the bar, near the pool, and on the bleachers in the event area is unhealthy and respectful to those who don't smoke. Install signs prohibiting smoking in common areas (except for e-cigarettes, which don't emit odor). Leave the restaurant's coffee machine running during lunch and dinner.

Anna K

Wonderful All-Inclusive Holiday at HSM Club Torre Blanca We had a very pleasant week-long all-inclusive holiday at HSM Club Torre Blanca. While the rooms may not be overly luxurious or spotlessly clean (though I might have high standards), everything else more than made up for it. The entire staff was friendly and professional, and the food was absolutely delicious — a real highlight of the stay. The hotel isn’t located right on the beach (about a 15-minute walk away), but that’s actually one of its advantages. The area is much quieter and more peaceful compared to the busy promenade. A shuttle bus to the beach was available, but we usually preferred walking to burn off some of the calories from the amazing meals. The animation team deserves special mention — they manage to get everyone involved in dancing and fun activities. Such positive and energetic people! I highly recommend spending your holiday at this hotel. It was a truly enjoyable experience!

Mayko Silva

I would put only an observation point, please create an area for smokers. My family and I had to move many times from Snack bar area and other places as smokers don’t respect non-smokers. Apart of that, our holidays were amazing, great food, amazing entertainment team and so many fun activities in the hotel. Food was great and we couldn’t have enough as the chef changed the whole food every day.

Chris Bartlett

Booked this trip to cap off the school holidays, finding this little gem of a hotel. Sa Coma is a great place to visit, an easy drive from Palma Airport, lovely location not a rowdy place, perfect for a family trip. HSM Torre Blanca, 15 minutes from the beach, and its an easy walk, close to a supermarket, not amongst other hotels, which is great, its peaceful and quiet in the evenings. Very clean hotel overall, housekeeping was perfect, clean room everyday. Serving staff were great, happy to help, they did a great job, made the stay really effortless. Can't comment on the entertainment as my kids were not interested, being early teens, it's geared towards younger primary children. Food was OK, when a fresh batch of food is cooked get it quick, it does lose its heat even under the hotplate. Breakfast great, lunch ok, dinner ok. Food selection could be broader for wider tastes. All 4 of us struggled in one way or another with the choices of food, kids stuck to chips all week, which pains me to see on an all inclusive. But overall, its a good offering, if your not picky, unfortunately we are. Broadly the hotel appears slightly dated, but that is just a cosmetic, it was perfect for us. Pool is deep, very deep, up to 2.5m, be aware, life guard poolside though. Plenty of sun loungers, no towel wars in the morning, pick a lounger wisely, due to the pool being amongst and close to 3 storey accommodation buildings, there are times in the day you lose the sun, we found between the ping pong table and the smaller pool the best suntrap, upto about 6pm. Overall, we had a great stay, it was easy, restful, no issues, thank you to all the staff at HSM Club Torre Blanca for looking after us.

Cansen Baser

After our room was cleaned on July 14, I realized that my necklace which is valuable, had been stolen. I had left it in a plastic bag on the shelf next to the fridge. Later, I found the empty bag hidden behind my clothes. I politely informed the receptionist (a woman) — not to blame anyone, but simply to let them know what happened, even though I knew the necklace wouldn’t come back. Instead of showing any empathy, she was extremely rude, raised her voice, and angrily defended the staff. I felt disrespected and completely unsupported. I would not stay here again.

Gizem Yıldırım

Great stay at Palma Eden Hotel! Perfect location, just steps from the beach. The food and drinks were really good with plenty of options. Everything was clean and well kept, and the staff was super friendly. Loved that its adults only sooo peaceful and relaxing! Special thanks to the lady at the bar, she was so kind and cheerful 🫶🏻 Highly recommendd 🙏

Phillip Williams

We stayed at Hotel Eden Palma Playa for two nights. Our experience was a mix of positives and a few disappointments. Upon arrival, we were allocated the wrong room, which was frustrating after a long journey. The staff member that night was but didn't correct the issue. The morning shift person corrected the issue relatively quickly, but it did impact our first impression. The hotel itself is clean and well-located, just a short walk from the beach and local restaurants. The room we eventually received was comfortable, with a decent bed and a large wrap around balconyl. But we did notice movement on the roof terrace directly above the room at 6am which was a bit annoying. Breakfast was great with a reasonable variety. Overall, the atmosphere was relaxed and the area around the hotel felt safe and convenient. Hotel Eden Palma Playa is a decent choice for a short stay, but a few service improvements would make a big difference. For now, it earns a fair 3 stars.

scott hutchinson

Me and my girlfriend stayed her for 5 night. We returned back this morning we had an amazing time. The staff we amazing especially the male receptionist (I think his name is huake) he is German. I don't know if I have spelt it correctly. But he extremely professional, funny, charasmatic, very knowledgeable, and an extremely valuable asset to the hotels team. All the receptionist were aswell but he is the one who stood out for me. If he reads this then he will know I am the one from Newcastle with the Italian girlfriend. The rooms were immaculate, the safe was easy to use. And the rental bikes were an amazing affordable price and you can't rent then them all day at a very low cost. We rode 20 miles that day and the bikes didn't fault once. The food was ok. But it was half board so I guess you get what you paid for. Food was alright. We didn't eat In the hotel. We went out most night. The dj was amazing the first night we were there. And the views from the rooftop are absalutely breathtaking. Will definitely be visiting again very soon. And if anyone is looking to go to palma I would highly recommend this hotel. Amazing experience! 5 stars!

Trevor O Regan

Stayed for a short weekend break. The staff here are amazing. Everyone was so helpful, friendly and professional. Great location and breakfast

Heather Ferriday

Had a fantastic stay, staff were friendly and nothing was to much trouble. I have been on a fare few holidays and the food here was amazing, so much variety and good quality. The rooms are a little tired but very clean so not a problem. We did yoga aqua fit and step and the fitness and entertainment team were so very good. I would like to thank you for a wonderful stay along with 9 other other members of my family. Would definitely recommend it.

Simone

Spent 4 nights here. When it comes to the rooms, you get what you paid for. They could do with more thorough cleaning, though. The pool area is small considering the amount of rooms there are. Food is okay - plenty choices, hot & cold. And snacks are good too. The plates and cutlery were quite dirty. Drinks are decent. Tokens given during the day for reusable cups and then glasses in the evening. Two shops on the complex which are well stocked. 15-20 minute walk to the beach. Staff are friendly. Very accessible too. Slopes and lifts to get around easily.

Venera isaki

Overall, the hotel was very good. The food was fine, especially if you like fish and eat pork, but the variety was limited for those who don’t. There were snacks available almost all day, which was very satisfying, and the bar staff were friendly and quick to serve whatever you asked for. There was entertainment throughout the day and evening, and everyone could join in. The animation team did an excellent job, they were engaged, interacted with the guests, and made the stay significantly better. A special thanks to Alvaro and Wilson for their great work.♥️

G A

The food was decent, although there wasn’t much variety — it was mostly fish or pork, and quite repetitive from day to day. Our room was comfortable, but unfortunately, there was no fridge to store drinks or snacks for the evening. We also had cockroaches in our room, and the bathroom had a leak, so after showering, water would spill across the floor and even seep through the wall. The highlight of our stay was definitely the animation team. They made the experience so much better and are the main reason I’m rating the hotel 4 stars instead of 3. The entertainment was fun, lively, and well-organized, and Alvaro and Wilson, in particular, did an amazing job at getting everyone involved and making guests feel welcome.

Bill Cooper

Exceeded all expectations! Such a lovely setting, rooms clean and big, balcony's also a nice size. Staff were so friendly! Pleasantly surprised by the food, blows other hotels I've stayed in with the same star rating out the water. Drink selection was really good and service was quick. Small resort but decent choice of bars and a nightclub. Would 100% recommend and will go back if we can. MM couple in their 30s. Good mix of families, groups and couples and a generally nice vibe.

Оксана Брикуненко

The location is absolutely fantastic — within walking distance of stunning coves with crystal-clear water and soft white sand. Our personal favorites were Cala Gran and Cala Petita. The staff provided excellent service, and the entertainment team truly impressed us with how well they did their job — energetic, fun, and engaging. Breakfasts were delicious. While the selection was mostly the same each morning, it was fresh and satisfying — and honestly, what more could you want for breakfast? Lunches and dinners were equally enjoyable, with a great variety of tasty dishes. We especially appreciated the unlimited drinks by the pool — such a nice touch that made relaxing by the water even more enjoyable. The hotel grounds are spacious and beautifully maintained. There are some stairs around the property, but that wasn’t a problem for us. Our room was large and comfortable. Cleanliness could be improved a bit — it wasn’t terrible, but it stood out slightly against the otherwise high standards. Housekeeping came by every day, but we would have appreciated a full floor cleaning every few days, not just in the bathroom. Overall, the experience was very positive, and these small details didn’t overshadow the wonderful time we had.

Carrie Da Costa

Just had a week here and we had a lovely time. The room was spacious and clean with comfortable beds, even if the finish wasn't of a good standard. We used the small adults only pool area which was nice. The food wasn't the best, a bit cold and repetitive but we always found something we liked and the drinks were fine. The staff were lovely! All in all, very good value for money.

Katie Beswick

We have just finished our holiday at this hotel. I was worried after reading some reviews but we had a very nice time. The accommodation (ours was a harbour view room) was spacious and very clean, the food was decent, breakfast especially nice - with decent fare for lunch and dinner along with burger/chip/pizza options at the snack bar. Staff were helpful and friendly. We especially enjoyed Matteus on entertainment who went above and beyond to provide fun all day. I was also surprised to find a kids club as it wasn’t included in the information we had about the site. The pools are clean and fun (water is very cold though) and the chill out bar with harbour views is beautiful. The indoor entertainment suite was a little run down, but nothing below what the 3* rating suggests. Lovely beaches in walking and driving distance.

david tracey

Great hotel. All amenities available. Rooms clean and very spacious cleaned every day. Food is good for an all inclusive. Drinks don't seem as strong as home but all available and self service pool side for beers. Adult roof top pool views are amazing and you can easily stay there all week.

Lisa Smith

Just spent a week at this hotel and honestly cannot fault it! The staff are all friendly and happy to help with anything, the rooms are a brilliant standard with average cleaning every day (bins changed, beds made and clean towels). All inclusive is worth the money in terms of drinks and food, though as with most all inclusive it can be quite monotonous between lunch and dinner but all in all cannot complain, as even if things were similar the standard was great. The entertainment team are lovely and activities are regular throughout the day, with opportunity to join in with cocktail games, pool games, walks and sports. All inclusive ends at 11pm and the bar shuts at midnight, meaning after this it’s perfectly quiet. All in all a great hotel and perfect for families, couples, friends, etc. Cannot understand the complaints with some of the other reviews, as I was shocked at how great the overall experience and standard has been! Cannot recommend enough!

Lynne Young

Just returned from a week's stay. We had booked a studio double but it was nothing like the pictures and far from a 3 star standard. Windows and doors were rotting, furniture was crumbling apart, air conditioning leaking, the bin didn't even fit in the cupboard which meant you kept banging into the open door, mirrors marked, mould around shower and generally in great need of modernisation. It seems to be luck of the draw if you get an ok or a really bad room, but personally, I think customers should be made aware of this before booking. Our room over looked the crazy golf which, like our room is just an accident waiting to happen, exposed screws, broken wood, ripped surface etc and really needs to either be repair or removed. Location was good though, 2 minutes walk to the cala gran beach. Food was hit and miss, breakfast was good, other meals lacked flavour and ingredients were clearly of the lowest quality, but for the most part edible. Flies often frequented the salad bar so that was quite off putting. Kids slushies were just coloured liquid, no ice. Staff were good and gardens very well kept. Pool rules seem a little strict, I understand no large inflatables, but to restrict kids playing with small balls takes it a bit too far. Unlikely to return, had the room been priced accordingly, or of a better standard to meet the price paid I may have thought different.

Lucy Tejchmanová

We stayed at the hotel during the last week of May. The rooms were clean, the air conditioning worked well, the bathroom was spotless, the mattresses were comfortable, and the environment was peaceful. The food was perfect – there’s something for everyone to enjoy. At the bar, you pay a deposit for a cup, which you can then use for any drink. Of course, the deposit is returned to you when you ask for it. What I really have to highlight are the animators – they were amazing! The activities they prepared for us were so much fun. I don’t remember all their names, but Jose, Augustina, Alexandra, and David were absolutely fantastic! The hotel location is perfect. All the beautiful beaches are really close by, the transportation is great, and there’s a bus every hour that takes you to more amazing beaches! I also recommend renting a bike and going on a trip. I’ll definitely come back here!

S P

Booked an apartment for 5 nights, room looked nothing like any of the photos online. Very outdated, room was right above the kitchen/restaurant so the noise was a massive issue, ant infestation in the room and on the balcony, beds are rock solid. All inclusive food was okay on occasions. Definitely not worth the money I paid, the shower was rubbish and the apartment was filthy and looked like it hadn’t been cleaned. The entertainment and reception team were lovely but some of the chefs were extremely rude at times. Only bonus about the hotel is how close it is to the beaches and into the square. Also the lift is still broken so you have to drag your luggage up and down the stairs.

Rachel Holloway

Rooms are ok, clean and functional, although the shower could really do with being updated it's not great. Location amazing, buffet is average, as expected for a 3 star resort. All staff are friendly and welcoming. Huge shout out to the animation team who really made our family holiday even better! Thank you to Rodin, Alexandra, David and the rest of the team! We will definitely return to this hotel.

Pete Austin

First and foremost, all the staff here are phenomenal. Nothing was too much trouble for them. Lovely hotel. Large choice of food in the restaurant including freshly cooked fish and other meats on the live grill. Pancakes and fried eggs during breakfast. Spacious, very clean rooms - our bathroom could have been cleaner around the base of the shower if we were being picky but other than that, I can't fault it. We had room 1208, a studio which was huge with a very long balcony which was great for hanging up all your towels etc. I attached two elasticated washing lines to the railing. 3 pools, 2 in the main pool area and another tucked away by the apartments - follow the path opposite the main entrance, down the left hand side of the entertainment area. We found that the advertised 4th pool by the restaurant has now been covered and made into an adults only dining area with a small above ground pool also for adults only. Pools open at 10:00 and they start kicking you out around 17:45 to close for 18:00. Kids evening entertainment was sparse and a bit disappointing. They play the same 4 songs every night. This needs some variety as there are plenty of other songs you can use. Robin and his colleagues are superb, very enthusiastic and do the best with the equipment they have. A new PA system would help as their microphones where a bit temperamental. There's a private gate by the golf which aids access to the beach. The biggest disappointment for me personally was the drinks. I'll admit I'm quite picky with what beer I drink. They have Cruzcampo on tap here and I just wasn't very fond of it. Last year in Cala Ferrera we had Estrella which is a lot nicer, to me anyway. We found that soft drink dispensers were hit and miss. They syrup was running out a lot (understandable) and some seemed to have the wrong Co2 mixture set up as they were very gassy. None of these issues are the fault of the staff as I said they are amazing. Unless reported, they can't sort it out. Get yourself to the spar and pick up some large disposable cups. The hotel only supply half pint cups. I found that within 5 minutes of sitting back down on the lounger, my cup was nearly empty 🤭. Get it booked, you won't be disappointed, even if you're fussy with beer.

L. A.

I loved staying there. The location is great, 2 minutes from the centre, 4 minutes from the bus station and very close to the best beaches around. The staff was very kind and helpful, and the reception is open 24 hours. The breakfast was fresh and tasty. They even give beach towels and have a shower next to the reception which you can use after the beach on your check out day. The rooms are newly and stylish renovated. The terrace view to the street was beautiful. A must stay!

Leanne Fitzpatrick

Very cute, super friendly staff and very clean hotel. Housekeeper was so lovely and happy each morning :) Provided beach towels also and we were able to hire a parasol for our entire stay for 3 euro (10 euro deposit) very close to the bus station and bars/restaurants. Cala Gran beach is just down the road. will recommend here to anyone who visits Cala Dor

Mais

Very comfortable and clean hotel in a great location, just a 5 to 10-minute walk from two beautiful coves. The staff were kind and welcoming, especially Anna, who gave us plenty of helpful tips and recommendations upon our arrival to make our stay even more enjoyable. Highly recommended!

Phil B.

Unfortunately, a very poor experience. Our hotel room had extremely sour-smelling pillows, which initially were replaced, but when the room was cleaned, the pillows were again replaced with more sour pillows. We also had almost zero wifi signal or even cell service; (not sure if it was proximity of the room to the router) we could not make ANY travel plans/prepare for the next day while in our room. (Room #304 to be exact). When calling to ask for a new room the person who answered the phone said the receptionist was not available and we never got a response back.

Emma Pennisi

Charming little hotel very close to the center of Cala d’Or. The location is the best part—you can walk right down to the Cala d’Or beaches, it’s easy to get to all the restaurants, and there’s a supermarket, pharmacy, and other amenities close by. Parking on the side streets is free and relatively easy to find. The rooms are dated but perfectly comfortable, and you won’t even notice if your plan is to be out and about all day as you should be! The staff were kind and helpful. The value for this place is great, and I’d stay again.

Mc Fet

Incredible hotel for families. The entertainment is AMAZING. The entertainers are so so talented and great with children. I have 3 kids and one is severely autistic and they were great with him too. The hotel staff are very helpful and I was in contact with them via email before my arrival. The food is lovely, bar staff are great. Life guards are really on the ball. It is a really safe place for kids. Great location too. Rooms are very basic but clean and beds are very comfy. We will definitely return as it is good for all children and all ages. Thank you to all staff there for making our holiday

Anastasia Chulkova

We loved our experience at Pirate Village very much! Here are the most important highlights that we value: - It's very close to the beach, so you can easily combine beach and pool time. - The space is very well-organized—everything is close by, and it's easy to keep an eye on the kids. - The slides are only for children and very safe. Our kids (10 and 7) enjoyed them very much, and we didn’t have to supervise their every move. - The food is great. Even though the buffet is quite small, there is enough of everything, and the quality of the dishes was excellent. - The whole complex is very original, with great design in both the common areas and the rooms. - The atmosphere is very relaxed. No one bothers you with silly rules (like “no diving” or “no inflatable toys in the pool”). There are five lifeguards watching the pools, so you feel completely at ease. There are also lots of inflatable toys left by guests who’ve gone home, which other visitors can enjoy.

Casas Manuel Real Estate

Great fun for all the family. Checking was smooth and luckily our room was readily available so we checked in straight away. We found the facilities to be just what we needed for a family holiday. We opted for all inclusive but did dine out a few nights. The buffet style breakfast was fresh and you could order freshly cooked eggs and bacon. House spirits were find and the draft Amstel lager (self pouring taps) allowed for a speedy bar run. Would highly recommend for families travelling with young children.

Johana Muñiz

🌟🌟🌟🌟🌟 Absolutely Amazing Family Experience! We had a fantastic stay! From the moment we arrived, we felt so welcome. The room was clean and comfortable, but what really made the difference was the amazing staff their energy and kindness truly stood out. The activities are 10/10! My 3-year-old daughter absolutely loved every minute, especially the mermaid activity, which she hasn’t stopped talking about since. She really enjoyed spending time at the kids club, and Vero and Mar were so sweet and caring with the children. I can’t really say much about the food, as we chose to explore and eat out in the area. If you’re traveling with kids, this is a great place to stay!

Steph Crick

Fantastic family hotel. The entertainment team were always switched on and were great with the kids, and genuinely seemed to like entertaining them putting them at the centre of everything. The pool was great with lifeguards all around who were always on watch. Even the process with the sunbeds was well organised so that it was fair and people didn't chuck towels down early and leave. Close walking distance to Santa Ponsa beach where there are lots of lovely restaurants and bars. We went as self catering this time but ate at the restaurant a couple of times and the food was tasty. We'd probably do all-inclusive here next time (we are planning to return!) Thanks to all at Pirates who made this such a special holiday for our family.

Dave M

Great entertainment, great pools, good food, good drinks, good location (hydro park next door is loads of fun). Overall really happy with what we got. Seen some odd complains about it but rooms were tidy and air con worked great, everything you needed in there. Food was good, not great but it's not a 5 star hotel, you get what you pay for and there was different stuff every night, the kids ate well as did us parents. Beach is about 15 minutes walk away but the hotel does a free coach which makes it 3 minute drive and back from the beach, really helpful. Staff were fantastic with any queries, you get free access to the water park across the road (not free sun beds) which is literally across the road. Pools in the hotel are great as well, getting sunbeds was the trick part, few early starts to claim a bed. Overlap loved the hotel, loved the holiday and would definitely come back

gearoid mckibben

Did we have a good time 100%, would I go back 50:50 on that, not because of the hotel I just feel all inclusive just isn’t my thing. I prefer to do my own thing and am not a big drinker. It was great not having to wash up dishes for a change! Kids had a fantastic time & the hotel could not have done any more for us. We found the restaurant slightly lacking in info for a child with food allergies, everything is cross contaminated. My son has egg & nut allergies. He got by every breakfast and lunch & diner but was left out of all deserts (did have a sorbet as an option but had to ask) it wasn’t a big deal overall but worth noting if you have similar ailments. Some reviews on here are hypercritical and we were a bit apprehensive, glad that much of these were not our experience. If you are super sensitive it’s not for you, everyone we spoke to had a great time. One visitor had a small issue with air con but it was resolved. We preferred the pool set up at Jupiter for our crew, no issues with getting sunbeds either.

Dimps4eva Bruce

We had a wonderful stay at Club Mac. The location is excellent, with everything you need close by. The variety of food was great, with plenty of choice every day, and there was an excellent range of activities to keep the kids busy and entertained. The staff really made a difference – Valentina and the restaurant team were especially helpful and friendly, which made us feel very welcome. On the downside, the reusable cup system can be a bit of a hassle – you really have to remember to keep it with you at all times. I also heard of some guests complaining about items going missing from rooms, although in our case we never had any problems – in fact, housekeeping always left our room very tidy. The rooms themselves are a little on the small side, but manageable. Overall, there are far more positives than negatives. Club Mac is a great choice for families, especially if you want a fun and easy holiday for kids. We’d happily come back!

Chris Jones

Great family holiday at Club Mac. Staff were really helpful, everything was always tidy and food was amazing with plenty for everyone, even for two of our fussy children. It was a fight to stop them eating plate after plate. They loved the snacks, getting their own drinks and ice cream. Alcoholic drinks were great too. Pools were really nice, busy but enough space for us all. Getting sunbeds meant getting up very early though. Entertainment was good enough to spend time watching / listening and bingo was a good laugh, the pool exercises and archery was enjoyed by the kids too. Balcony and room was slightly small, but we only really stayed in the room to sleep so that did not bother us. Bus to and from the beach was a great addition. Overall a great holiday that went way too quick!

Adz R

Location great, hotel overall not bad. Food quite good, certainly above average. A few issues; the rooms are very small and quite basic. Fridge not re-stocked, not even with bottled water. Balcony absolutely tiny barely big enough for 2 people let alone 4. The maid service has been a nightmare, towels are taken and not replaced or replaced with not enough towels for the whole family. Took repeated calls down to reception on a daily basis to sort it and get the correct number of towels for everyone. Also be aware that when visiting the entertainment in the evening that most things there are not included despite being all inclusive. E.g. popcorn, candyfloss and sweets at the entertainment area are all not included and must be paid for in cash. Overall not a bad holiday but if you want true all inclusive and premium service I would suggest a holiday to Turkey or the Canary Islands.

Jenny Hodge

Lovely hotel situated at the top of a hill with panoramic views all around. Appartment was immaculate. Food is probably the best all inclusive I have had. Drinks and cocktails were good. Entertainment team were not bad although this could be better organised and have more variety throughout the day and evening. Pool areas were lovely, not too hard to get a sunbed if you're up by 8am (in August). Close to the beach and town. We really enjoyed our family holiday here.

Viktoriia Terletska

I am 100% satisfied with my vacation! The staff are professionals in their field! Very friendly. Food 10 points out of 10, varied, fresh, delicious! The room is clean, the furniture is old but cozy. The territory of the hotel is beautiful, clean, 2 swimming pools (active and relaxation), sauna, gym. Beautiful scenery. Shuttle service to the beach. It takes 10-15 minutes to walk to the beach, there are 174 steps. There are conditions for people with increased needs. Vacationers are mainly older people and families with children, there are few young people. I recommend this hotel!

Dawn Testro

What can I say! Lovely break the hotel is I'm a stunning location and a short walk or mini bus ride (free service from the hotel) from the beach. The room was a little dated but very clean, maintained with clean towels daily. All staff are so welcoming and friendly, the food is lovely great choice and different each night. While we were here, we had a Mexican night with nachos and chilli, bbq night with every meat you can want at a bbq, and dinners were the same different selections that were great!. Breakfast one word wow! We enjoyed our stay that much. we are planning a family holiday next year and hoping they have space for us because the kids would love it here.

Sarah Eales

Just such a lovely holiday. We came here as a 3; husband wife and 12-year-old. Fab location with great views, and food, lovely pools with plenty of sunbeds. The staff couldn't have been more helpful. My my son enjoyed the animation team. Clara the lifeguard was hilarious. Would definitely return x

Ilona Micuda

Great hotel. Amazing food (everyday different type) . Apartments lovely, cleaned with nice big balcony. I know some people wrote to many steps but I was with 2 kids (one 4 years old) and he didn't have any problems. Great swimming pools (loved aerobic time). Beach and shopping centre just 10minuts walk but there was also free shuttle bus every hour. Reception always ready to help you. Left some items in my room while leaving and they kept them for me packed and ready to go for the courier. Best hotel from all I had visited before.

David Chapman

After reading the mixed reviews we went to the hotel with low expectations but didn’t need to worry. We did have a few small issues with the room but these were dealt with quickly by the staff. The location is perfect on the beach but with all the local shops and restaurants round the corner. Highlights/positives - the hotel and surrounding areas are spotlessly clean. Breakfast is average, evening meals are fantastic, every night had a different theme and the quality was superb. We had planned to eat out a few nights however the food at the hotel was so good we went every night. The beach is beautiful and we enjoyed snorkling with the kids every day. Negatives - as all the other reviews mention, the pool is far too small for the size of the hotel. Beach is very busy. Sunbeds round the pool are reserved early on, we didn’t see anyone removing towels but equally managed to get beds round the rest of the resort at any time. Noise from the evening entertainment is too loud for a family resort and runs on until 11.30pm (our kids loved the mini disco until 9.30pm and managed to sleep through the noise but I understand how others with very young kids can be annoyed). Overall we had a lovely holiday, I’m not sure we would return purely because of the pool and how busy it was however if you have booked already I’m sure you will enjoy the trip.

bexy W

Overcrowded nightmare! When I booked the pictures on their website were of the previous large pool overlooking the sea with 2 large child sections along with a larger deep pool. Since we booked they have had an 'upgrade' the pool has been completely changed and is now much smaller, it no longer overlooks the sea but instead the infinity feature looks into a bar! Why it was designed that way I don't know. You can't get a sunbed for love nor money and when you're in the pool you can't swim properly because it's too cramped. The very small child pool is only suitable for toddlers and the larger pool is mostly too deep for older kids. The beach is also extremely crowded, you can't find space close to the shore, the beach is packed like sardines. there's too.many people for you to be able to swim and enjoy it comfortably. Really disappointed overall and although the staff are lovely, the food and drinks are nice and the place is kept extremely clean, there is no way I would stay here again.

Manicou 537

I stayed at this hotel ten years ago – back then without kids and, to be honest, mostly drunk, so, with little needs. This time I came with two little children and with very different expectations. Rooms & Facilities The rooms are excellent, modern, and comfortable. The entire resort has been beautifully renovated, and you immediately feel at ease. The pool area is fantastic, especially for families: you always have a good overview and can keep an eye on your children. The infinity pool is impressive, although it doesn’t face the bay but ends at a restaurant – though structurally this is probably unavoidable. The WiWi was the most excellent one I've ever experienced in a hotel. Coverage is amazing and speed is sufficient even for video streaming. Pool & Sunbeds Unfortunately, the classic issue exists here as well: sunbeds are reserved with towels very early in the morning. That said, the loungers themselves are comfortable, and the pool area is spacious and well laid out. Pool Bar & Dining The food quality is excellent. At the buffet, however, it can be a bit inconvenient: the staff immediately clears away cutlery, and you don’t get replacements unless you ask, as none are available for self-service. The pool bar was a bit of a disappointment. It is located next to the pool, but it’s not a true “pool bar” where you can order directly from the water. On top of that, there is a dress code: you’re not allowed to order in wet swimwear. You have to dry off, put on a shirt and shoes before being served. For me, that’s not what a pool bar should be. Prices are also steep – €14 for a cocktail with barely any alcohol. Service The staff is friendly and efficient – but usually only once you have already placed an order. Before that, they aren’t very attentive, and it can take 10–15 minutes just to get a menu. Entertainment & Surroundings There was no entertainment on Saturdays and Sundays, which frustrated the kids – especially since that’s when you’d expect it. The surroundings, however, are absolutely stunning: the bay right in front of the hotel looks like a turquoise swimming pool, something you would expect in Thailand or the Caribbean. Truly breathtaking. Beds One downside was the mattresses. As in many Spanish hotels, they are extremely soft. You sink in like in a hammock – not great for my back. After two nights, I moved to the sofa, which was actually more comfortable. Other guests Mostly from Germany, Switzerland and GB. Hotel Language is English. 90% families with children below 12. Behavior of everyone was above average. Respectful and harmonious environment. Very good! Conclusion Overall, this is a fantastic hotel with a beautiful setting, excellent food, and modern, comfortable rooms. The pool area is ideal for families, and the renovated resort feels welcoming throughout. My points of criticism – staff attentiveness, pool bar pricing and dress code, lack of weekend entertainment, and the soft mattresses – are minor issues you’ll likely find in many hotels. In short: we had a wonderful stay, felt very comfortable, and would happily return.

emma Barbara

I wanted to jump on as the hotel has lots of negative reviews and just say don’t listen to them!! We are here now and it’s been lovely. The rooms are new, stylish and cleaned daily. Fresh towels when requested. LOTS of storage for a family of 4, we are staying in a suite in building H. We have a fantastic balcony over looking the adult pool and sea. Check in was flawless, really friendly. Lovely fresh scents in the reception area. The service at the pool bar was fast, efficient and friendly, food really nice and reasonably priced. Let’s all remember it’s August and summer hols so the hotel will be busy. The kids pool is packed, no getting away from it. But it’s August, come in a different month if this isn’t your thing. There is a little private beach which leads onto Cala Esmerelda, which again is pretty full but also pretty chill at the same time. Cliff jumping is fun and keeps everyone entertained. So the sunbed thing 🤣. The pools are closed off until 9am( it is 9am even though check in tells you 10am) so any sun beds round there cannot be claimed until then but there are also LOADS not in those areas you can towel or go sit at before then. And even though we have kids we don’t want to be fully in the midst of all the screaming so this suited us just fine! Watching the little stampede at 9am was kinda funny though 🤣. Breakfast is pretty standard & not the best I’ve seen but this also isn’t a 5 star in Mexico, it does the job, sets you up for the day. All in all I’m super fussy with hotels and I’m enjoying it so please don’t let all the moaners out you off! Top tip- get up at 8am for the yoga on the beach and get to enjoy the resort at sunrise and with no people, it’s amazing! ❤️

Fulko Wiebenga

EDITED AFTER FEEDBACK: The situation was NOT under control by your staff, they had no clue what to do. And not all guests were safe, they were carried out by stretchers. So it is is blatant lie. There were a lot more construction issues with the other pergola's they looked horrible, you have put everyones life at risk. I have several videos and +_ 30 more pictures of how your staff was NOT helping, people being trapped under the heavy construction. AVOID this like the PLAGUE. ______________________ First of all, it is extremely dangerous. One of the sunshade structures collapsed, and people ended up underneath it — they had to be taken away by ambulance and stretcher. EXTREMELY dangerous. Nearly all of the wooden poles that were supposed to support roofs looked to be in terrible condition. EXTREMELY dangerous and poorly maintained — if your child ends up underneath one, it would be fatal. There was major panic at the pool when this happened. Furthermore, the rooms are downright filthy. As can be seen in the photos, they were full of what appeared to be mouse and rat droppings. After complaining, the room was sprayed with all kinds of toxic substances, forcing us to leave all the windows and doors open — but it was not properly cleaned afterward. VERY poor. The beautiful pool shown in the photos is adults only. The smaller pool is PACKED to the brim, so if you have kids: AVOID this place. They heavily promote the so-called “Dragon Club,” but it’s just a few water slides for which you have to pay extra: €17 per child per day, and another €22 per adult per day — and it only covers a tiny extra area. As a parent, you have absolutely nothing to do there, yet you're still required to accompany kids under 12. An absolute disgrace. Also, not all apartment blocks have elevators, even though they claim they do (as confirmed by the staff at reception). So, if you have small children in a stroller, you’ll be forced to carry it up and down the stairs every time. The bay by the sea, which they boast about so much, is completely overcrowded — you can barely walk to the water due to the sheer number of people and towels. The water itself is dirty, full of cigarette butts and trash, and looks nothing like the photos. All in all: bad service, filthy hotel, no elevators in some apartment buildings, and above all — LIFE-THREATENING. The photos clearly show that the roof simply collapsed — hundreds, if not thousands, of kilos of beams literally falling on sunbathers. Avoid like the plague.

Andréa Paradella

I stayed at this hotel for 3 nights and, unfortunately, it was a very disappointing experience. The room had a strong musty smell, and the bathroom was so small it was nearly impossible to shower and dry off comfortably. I had paid for one of the most expensive rooms with a sea view, but instead my view was blocked by the rooftop of the bar below and a massive statue sitting on it. I reported these issues to reception, but nothing was done. The air conditioning was extremely old and, even at full power, couldn’t cool the room properly. Since my stay was short, I decided not to make a scene, but I barely used the room or the hotel except to sleep because of how uncomfortable and disappointing it was. I know this is a 3-star hotel, but paying for one of the top rooms, I expected a much better experience. Sadly, I wouldn’t return. At the end of the day, you realize you are really paying for the location which is, to be fair, excellent. Everything you might need is within walking distance, from restaurants and shops to the beach. The area is great, but the hotel itself does not live up to the price charged for its premium rooms.

oliwia kotwa

We came here as a family of 4 in 2 rooms (room 317 and 315) and were so pleased with our experience! Before arrival I had read some of the reviews on here and was expecting the worst, however, the service here at the reception, the restaurant and the cleaners are impeccable. Super friendly, helpful and always greet us through passing. Our room was cleaned and we were provided with fresh towels every day! The location couldn’t be better, right on the beach with loads of shops, restaurants and bars not even a minute walk out of the hotel! We only had breakfast included in our stay, but it was amazing! Food was alternated day by day and there was tons of variety for all, even my sister who is extremely picky enjoyed her breakfast everyday! This is my second time in Can Picafort and it was extremely enjoyable because of the hotel. The rooms are fairly decent size, for 2 people it is perfect. Comes with a mini fridge which was lovely, a hairdryer in the bathroom, a safe etc. The balcony is slightly small and ours looks out onto the sea but is facing the other balconies from the rooms opposite us (which can be a bit uncomfortable for some but honestly didn’t really bother us as we were high up). My only complaints - WiFi is available however it is almost non existent, some days it would work for a few minutes to half an hour and others it wouldn’t work at all. Every night or through the day after the beach/pool we would have to sit out on the balcony just to reach family or check our bank, but although it was annoying we made it work and prepared through the day by downloading movies/shows to watch once we were in bed. The TV is only equipped with Spanish or German channels, which for us made it unusable, but again we didn’t need to use it as we downloaded movies onto our phones. The shower is a bit small and slightly awkward to use as water gets everywhere onto the floor as the shower curtain is the only thing covering the shower, more like a wet room, but again it was fine! The pool is also not in the hotel, it is about a 2 min walk down an alleyway, however this didn’t bother us at all! The sunbeds were extremely comfy, toilets were clean, the pool was clean and quite big so it was still enjoyable nevertheless but that is something to bear in mind. Overall, our stay was amazing and we don’t really have any complaints, just small nit-picks. Would definitely stay here again!

Marce

We were a bit worried after seeing some reviews on trip advisor but still booked anyway and it was worth it for the money we had paid. The checking in was very easy, we got a lovely balcony room with stunning views on the second floor. The check out was very easy and the staff did speak English. We had no issues with the air-con, we had it on everytime we was in the room. The breakfast was good, and the dinner, there were different options each day we were there (4 days). You have to buy your own drinks at dinner time. The hotel is on the sea front, stunning views of the water and the beach chairs and umbrellas you could pay for and use everyday, there was loads of bars and other food places so close nearby along the strip and it is a very good location. (On the 6th photo the hotel is right there at the back). Only issue we did have was the bathroom as it was so easy to flood it as the shower curtain didn’t keep the water inside very well. The cleaners were lovely, we didn’t want the room cleaning but as we were leaving we were asked if we wanted towels changing. We really enjoyed it and was worth the money we paid for, we didn’t use the pool but I believe it was in the hotel the reception is in.

Khilola Yakel

We recently stayed at this hotel. The biggest advantage is definitely the location — the beach is just a few steps away, which helped us enjoy our vacation overall despite some serious issues. There were a few positive moments: the reception kindly gave us beach umbrellas free of charge, which was really helpful and saved us from having to buy one. Also, when our child accidentally locked themselves in the bathroom, hotel staff responded very quickly and helped open the door — we really appreciated that. Unfortunately, there were several negative experiences that left a lasting impression. The hotel itself is quite old, our room was small, with a bad view, and we found hairs on the shower walls upon arrival — not a good start. One evening during dinner, a female staff member (possibly a manager) began yelling at a waiter in the middle of the restaurant, in front of all the guests. It went on for quite a while, creating an extremely uncomfortable atmosphere. The waiter — who had been kind and attentive — ended up walking out in his apron. Our child was frightened by the shouting. It was completely unprofessional and inappropriate. Later during our stay, around 9 PM, the fire alarm suddenly went off. Our child had already fallen asleep, woke up crying, and was very scared. The alarm kept ringing for a while. We packed passports and valuables just in case. My husband called reception, but they didn’t know what was happening either. It was very stressful. And finally — the most alarming part: our child found a small, sharp piece of plastic inside their ice cream (likely from the packaging). This could have been very dangerous. (Photo attached.) We did our best to enjoy the beach and make the most of our time, but overall, the hotel did not meet expectations and we left with mixed feelings.

Angel LP

Very good , wifi is sadly not usable all day sometimes you can watch 5 min on low. Food is niece but too sweet and mostly not a full menu. Pool is boring, you need pay for locker(no refund). The view is great if you have ocean view and if not you are very close, recommended. AC could be cleaned, smells a bit and is a bit loud. Channel on tv could be more. Card to enter building mostly dont work. Workout room is 👍 Location is more for families Would visit again but bad wifi a minus star and the rest combined a minus star.

Kelsey Mccluskey

We travelled as a group of 12, with kids. And we only have one sweaty complaint. Right from the very beginning the staff could not have been more accommodating. Extra mattresses for the sofa beds, fans in rooms where needed. it was fantastic service. The food was amazing, there was honestly a choice for everyone and we never got bored on the food. The cocktails, top notch. No sunbed wars, no whistle-Nazi life guard, just a nice friendly guy, no issues whatsoever. Our room, although very very warm was immaculate, and huge. However, the air con wasn't great hence the fan. The entertainment was brilliant! We are not usually ones to join in but Alex and his team were so funny, and so nice that we couldn't not join! We'd love to come back again next year, but the prices just aren't right. Its now become over priced for a 3 star hotel situated back from the beach.

Clare Girling

We had an amazing stay at this hotel. The rooms were a good size and clean. The food and drinks were also really good – plenty of choice and something for everyone to enjoy. What really made the holiday special, though, was the staff – so friendly and helpful throughout our stay. A huge shoutout to Villo and Alex who ran the entertainment. They were absolutely incredible! The kids loved all the games, activities and fun competitions, and loved the certificates they received.

Tara

My mother and I had a fantastic stay here. The food was amazing and the entertainment on offer was great. The entertainment staff Alex and Nerea were excellent and made our stay a lot of fun. Fantastic reception service and great facilities. And our room was always lovely and clean. This hotel deserves more than 3 stars!!!!!! It exceeded our expectations.

Hazel Colbourne

This is our 2nd visit to this lovely hotel. The rooms are lovely and spacious, clean towels every day, bed changed. The food is excellent, something for everyone, if it wasn’t we would not have returned. All the staff are very friendly and helpful. We are here at the moment, unfortunately going home on Tuesday after 10 days.

Beth Scott

Stayed here as a couple, late June. First of all the positives, the hotel itself Is very clean. Now for the slight cons to the hotel. We had several power cuts in the room, most of them during the night. This would mean the air conditioning would turn off for quite a duration making the room feel really hot in 30 degree weather. And when it would eventually come back on, the television would switch itself on too waking us both up more. The first time it happened I got told it was just the fuses, unfortunately it was not the last time. The food was hit and miss, I understand it is a small hotel but the option were very much the same every night, maybe 1 or 2 items changed, and we are not fussy eaters. The entertainment at night we cannot comment on as we always went out in the evening, but around the pool was nonexistent, in other hotels normally the entertainers come around to you by the pool to join in. But they didn’t so we had no clue what was going on. The location is okay if you plan to stay in the hotel 24/7, otherwise it is about a 15/20 minute walk to get into the main centre of Cala bona. If I had upgraded to all inclusive on this holiday I would be quite disappointed. There was people who were half board like ourselves helping themselves to the drinks station outside which only the all inclusive clients can use. However nobody is watching them, so they helped themselves. There was no bar snacks by the pool to have either. We usually enjoy sitting round the pool however they had music playing which we didn’t mind at first but the same playlist/songs play on repeat every 15/20 minutes. We ended up going out after a while as it really started to grate on us. Overall, the hotel needs to look at these negatives and turn them to positives. At this current moment we would not recommend the hotel.

Lliana Kenna

I will never stay at this hotel again. The price point for a lake front hotel in Lake Como/Menaggio may be enticing, but my sanity is worth more. Being laughed at by staff and ridiculed is absolutely appalling. Previous reviews are conflicting, however this is my real experience of this hotel. The staff do not attempt to be hospitable in the slightest. Upon check in I received no information at all, literally just handed my card and on my way. Didn’t even know where my room was, no info on the pool or breakfast. Nothing. Please note that these rooms have no air cons. They have decoy panels and a random ventilation system, but it doesn’t actually work. This probably wouldn’t be a problem, but as an Australian the heat was even unbearable for me. I asked on my second day what the deal was and she told me the panel needs to be set at a higher temp not a lower temp to cool down which seemed really strange. It then became unbearable and 28° in my room at 11pm (opening the door doesn’t do anything as there is no breeze in Como). I saw on a previous review someone got a fan so I went down to ask for one, and I literally got laughed at by the lobby man when I asked, he immediately was defensive and agitated and flat out extremely rude. He made me feel very uncomfortable. Not to mention, he had a lovely industrial fan at his desk, must be nice. The hotel is in very average condition, and the wifi does not work. Lake Como is often most a bucket list destination for most, however this stay completely tainted my experience and I’m leaving feeling underwhelmed and uncomfortable. I strongly consider anyone spending the bit extra for surrounding hotels.

Catalina

I stayed at this hotel in May 2024. The hotel itself was decent, but unfortunately, the staff was exceptionally rude. I usually prefer to avoid negativity and focus on enjoying my holidays, so at the time I chose to overlook their attitude. During that stay, I took some nice photos from the restaurant, which has a beautiful view of the lake. Today, a year later, I wanted to recreate one of those pictures in the same spot. While I was taking a photo near the restaurant entrance, the manager approached me and asked if I was a guest at the hotel. I replied that I was not, but mentioned that I had stayed there the previous year and just wanted to take a quick photo. He responded with, “I don’t think so,” in a dismissive tone, which felt very much like “you don’t look like the kind of person who stays here,” and then asked us to leave. It was a disappointing and unnecessarily humiliating experience, especially considering I had been a paying guest in the past. I would not recommend this hotel based on how poorly they treat people.

Tiffany Race

Wonderful hotel on Lake Como. The location is a super short walk from the ferry stop in Mennagio, very easy to access for travelers with luggage they're carrying with them. The staff there were very kind and helpful (for instance they instructed us on navigating public transportation to Villa de Balbianello). The hotel has a lakeside pool with incredible views of the lake and mountains. We traveled in July when the outside temperature was hot, so we loved lounging on the pool chairs under the umbrellas or taking a refreshing dip in the pool. We stayed in one of the attic rooms, which was plenty big for us traveling as a couple and included a large private balcony with beautiful views of the lake. The AC in this hotel was best we had in Italy - super cold, and I was grateful for that in the hot summer. Overall amazing stay and we would certainly go back!

Melissa Wickers

Wonderful hotel on the lake in the center of Menaggio! The location is unbeatable and some of the rooms have balconies which makes you feel like you’re waking up literally in the water! The pool is a great addition and the restaurant staff are amazing!

Paul Starr

Amazing pool and outdoor area. Lovely people. Room was very basic and air con almost ineffective

Alice White

We‘ve stayed at this hotel for the past few days - it was an amazing stay! The hotel is a very good place for families and young people to spend their holidays at: great food, lovely staff at the reception, bar and restaurant, nice pool, cool animation team, close to a wonderful beach and overall just a nice atmosphere. we‘ve loved it here and we will definitely come here, if we‘re ever back in this region!

Viktória Mészárosová

Everything was perfect! The breakfast was delicious, a huge variety of food! The staff was really friendly and helpful, they even let us leave our baggage the last day after checking out in a closed room and offered to take a shower if we wanted to swim last day too! The beach was a 5-8 minutes walking distance from the hotel, which was totally okay. I honestly can't say anything bad about them! Thank you! 🩷

Yurii Bulanov

We had a really good time at the hotel . Nice food with very big variations, very friendly personality. It is a Perfect place for family vacation. The Beach is 5-7min walking with carriage. In the hotel area is One pool most for the adults another one for baby og small children. There is different activities during the day and also some shows every evening. We would recommend this place for sure and hope to come here again

Robin Mastenbroek

This hotel was a huge disappointment. After asking three times for our room to be cleaned, we eventually gave up and cleaned it ourselves using a wet towel. Absolutely unacceptable. The air conditioning is completely underpowered — it never got cooler than 25°C, even at night, making it hard to sleep. To make matters worse, the staff clearly doesn’t understand the difference between half board, half board plus, and all-inclusive. We were constantly confused and received conflicting information. Definitely not worth the money — we will not be coming back.

Yannick Asura

We had a great time at our stay last week. Everything was beyond what we expected. Very kind staff (shoutout to Manuel) that really worked hard to provide the best service. We booked the ground floor room with a small yard, which was great with a small child. Just 3 somersaults and you could dip into the pool. Wide selection of chairs and beds, so not the typical place where people leave their towels at 6am. The kiddie pool was great as well and everything felt very clean. The animation team was very invested in the kids and made sure they have a great time. If you're looking for a good place with kids? I'd definitly recommend this hotel!

Karolina Svihalova

Very bad. The beds are poor quality and unsuitable even for a single night. There was constant noise and a strange smell in the room, making for a very unhealthy environment. The hallway door didn't seal at all, letting light through. There are so many shortcomings. In the kitchen, the food was repetitive and rather ordinary, and plates were often dirty. It's clear they're cutting corners on maintenance and everything else. The hotel is in a beautiful location, which makes it even more of a shame that there isn't a higher-quality hotel there. From what I heard from people at the neighboring Globales hotel, they weren't satisfied either. It's a great pity that such a beautiful place is marred by unmaintained hotels like these. I'd prefer quality accommodation without unnecessary frills over this, where you can't relax in an unhealthy environment on a poor-quality bed with noise reaching your room. The staff probably doesn't care, and there's no contact for Globales hotel management. They just take your money, fob you off with substandard services, and that's the end of it. I also think many of the reviews are fake, as plenty of people there were unhappy. Some were more dissatisfied, others less so, but no one we spoke to found it perfect.

Tatiana Nedavniaia

I am having a vacation here. I am surprised for how good everything is herein. It has 3 stars I believe, but I’d suggest it’s better than some 5stars I’ve visited in Spain. Rooms are cozy, clean, new or renovated (can’t tell for sure), bathroom is in immaculate condition, balcony in each room. Swimming pools and direct access to 2 marvellous beaches, one of which is highly rated and won some local awards as the cleanest. The service is great, I do like the food. I’d totally recommend.

Char Pene

Food 5stars fresh and plenty full local dishes. Snack bar great must try the burgers , alcohol poured strong and staff always friendly and attentive. Clean hotel and love that its not loud at night perfecr for a quiet get away Definitely returning !!!!!!

Marcos Drumond

Expected a lot from the price paid however room was smelly, ventilation was noisy and beach extremely polluted with plastics. I believe hotels on the beach should make an extra effort to get the small beach cleaned daily. Staff on the other hand were nice!

Mark Flynn

A hidden gem in a quiet place. Marisa on the reception is such a lovely lady 🙏 couldn’t do enough for us (thank you Marisa) Me and the wife went here last year (23) and found it so lovely we decided to go back for our wedding anniversary and a birthday(24).The food is good always a good choice. The rooms are very clean. The staff are very accommodating and very friendly. 3 lovely beaches. A bus stop outside the hotel which you can get to the market s on a Wednesday + Sunday . View s are amazing. Look forward to seeing you again in 2025. ⭐️⭐️⭐️⭐️⭐️