Ben Kwok
I was pleasantly surprised during my recent night at Alcudia Garden. Staff were friendly and helpful. My room was ready early and I was able to bring my bike into my room. I enjoyed the buffer dinner (heaps of variety and good quality). The rooms are quite dated but very spacious. Kitchenette was a bonus but would have been nice to have a kettle and tea bags. Thank you team.
Gizelle Vieira
We had a really nice stay at the Alcudia Apartment Hotel. Our apartment was clean, comfortable, and well-equipped with all the basics we needed for our trip. We especially loved having a balcony with a great view of the pool.
The hotel is incredibly family-friendly. They provided a crib for our son as requested, and the buffet was well-prepared for families with plenty of high chairs available. There were great activities for both kids and adults throughout the day.
The location is ideal—walking distance to the beach and surrounded by plenty of restaurant options. There is also a bus stop nearby which made it very easy to explore the surrounding areas.
A huge thank you to the staff, who were all so friendly and welcoming!
Meg Jaco
STAY HERE AT YOUR OWN RISK!
We were ROBBED during the night while we were asleep after someone entered our room through the window.
Despite clear security concerns, the hotel has refused any compensation. In addition, the building is very old and shows visible signs of deterioration, with areas clearly in need of renovation. Details are below.
At around 4 a.m., while we were sleeping in a ground-floor double room, an intruder entered through the window (balcony door). The room faces the road, separated only by a garden and low bushes.
The room was extremely hot and uncomfortable, so we left the window open about 10 cm while sleeping — not visibly noticeable from the outside. The window uses a lever-style lock, so although it was slightly open, it was still in a locked position.
Fortunately, my husband noticed the intruder very quickly and shouted, causing the person to flee through the window. We were not physically harmed, and thankfully our electronics and important documents were safe. However, a toiletry bag containing items worth approximately €400 was stolen, including expensive prescription medication and perfume.
We were lucky — but we were still victims of a crime.
The hotel’s response was extremely disappointing. There was no real concern shown about whether we were injured, and most staff members were not even informed about what had happened. We later learned that similar incidents had occurred at nearby hotels, yet we were given no prior warning. Even after our break-in, no warning was shared with other guests.
Another guest told us they had seen a suspicious person wandering on the roof. If that is true, security concerns are not limited to ground-floor rooms. Yet none of this information was communicated to guests, who likely assume they are safe.
The only actions the hotel took were moving us to a higher floor and lending us bicycles so we could go to the police station. However, if intruders can access the roof, changing floors does not meaningfully address the issue. Furthermore, the police station is 10 km away. Given the seriousness of the situation, this response felt inadequate.
We were unable to sleep properly for several days due to fear, and we had to spend a significant portion of our one-week stay dealing with the aftermath of the incident. A hotel’s responsibility should be to provide safety and peace of mind. Unfortunately, this experience was the opposite.
The hotel’s position was that they “did everything they could”: they lent us bicycles and moved us to a different room. They also stated that because the stolen bag was not inside the locker, it is not eligible for compensation. While we understand the policy, it is unrealistic to expect guests to place every personal item — including toiletry bags — into a locker every night.
We were fortunate that the situation did not escalate further, but it easily could have. The hotel does not appear to treat the matter with the seriousness it deserves.
Instead, we were offered a 10% discount code for a future stay.They are definitely kidding us.
Additionally, as mentioned in other reviews, the hotel is very old and visibly worn, quite different from the promotional photos. The doors are extremely thin — in a double room, you will likely wake up whenever someone walks down the hallway.
We also found it unusual that during the off-season, more than ten 5-star reviews were posted on the same day. This raises concerns about the authenticity of some reviews. Please do not rely solely on the positive ratings.
Overall, this experience was extremely distressing and deeply upsetting.
J Jellayla
Amazing service, food was tasty and diverse.
People that work there are ever so kind.
But above all, kudos for the amazing young people that are working in the entertainment.
The energy that they bring is the next level.
And if you are coming with kids, this would be the reason to come and stay at this hotel.
Rooms need renovation, especially in the palm building.
This was not something that ruined our stay, just a kind feedback in order to bring the overall experience to the next level.
All in all, a very nice place for a vacation.
Jess de Swart
The hotel is within walking distance of the beach. There are several supermarkets opposite the hotel, yet it's still situated in a quiet area of Alcudia. The rooms and the accommodation are very clean. The restaurant offers a variety of dishes every day. There's something for everyone.
The staff is generally very friendly and helpful. They're willing to help with anything.
But a big plus is the children's entertainment team. Every day there are various activities, from crafts to games to water activities. You name it, they do it.
It's a real treat for children to spend their holidays here. The October 2025 team was truly amazing.
A big thank you to these wonderful people, they made my daughter's holiday complete.
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