Nuno Rodrigues
Beautiful holiday with my family. The location of the hotel is spectacular. The rooms are very clean, and the environment is very serene. All the staff are kind and helpful. Maybe the food could be improved a little, but for the price paid and for the 3 stars, it's fine. I wanted to say hello to the guy from the animation Valerio, really good good good... always present and available, but the thing that amazed me was that he remembered all the names of the customers including my family
Emma Hills
The location of the hotel is great!
Unfortunately on arrival we were given a room with 2 single beds for 3 of us, and when we requested another room the receptionist told us there was nothing he could do and that I could wait for the manager who may or may not turn up. They offered a trundle bed that wouldn't even fit in the room!
Luckily another guest offered to swap rooms with us and saved the day! Had it not been for them hearing us at reception I dread to think where we would have slept.
We received no apology of offer of assistance and were extremely disappointed at the lack of customer service and care in this situation. I had even emailed the hotel prior to arrival to make sure we had enough room for the 3 of us and was told there were no 2 bedroom rooms, when in fact there are!
The air-conditioning in the room was not fit for purpose and it would be awful in the height of summer.
The food was not amazing. Not a great choice and appeared to be reheated from dinner to lunch and vice versa. Breakfast was good but we struggled at lunchtime and dinner. In addition there was no selection for children really other than chips and pasta.
There are only 30 sunbeds for the whole hotel and apartments, and 4 umbrellas which was not enough and unless you queued for a bed at 8am you were lucky to get a sunbed!
Usual people leaving towels and disappearing for hours but the lifeguard did remove after an hour or two to free up beds.
You definitely get what you pay for at this hotel and despite the issues we had it was a nice break away but things could be improved!
Mrbluesky
So where to start.. mixed bag this holiday was we arrived to be told we had to pay tourist tax this we were not made aware of.
We checked in and was told we had to stay in the apartments over the road from the main hotel, we were on the 3rd floor, there was a lift that holds 4 people just about, the lift had issues all week finally breaking down on day 6 trapping me inside which wasn’t great fun it was very warm, I pressed the alarm but nobody attended, after about ten mins the door self released and I got out, the lift was about 10 inches from the floor
The room itself was ok they were clean Rooms, the cleaners were very good they came in every other day and brought fresh towels. They put rowdy all male groups in the same block as us which was not ideal especially with young girls. The restaurant was well presented and again always clean however the food was very repetitive not always great with the kids. It was always cooked to a good standard the timings were not great breakfast was 8-10 lunch 1- 3 and evening tea 7:30 -9:30 there were not many snacks available during the day and the all inclusive drinks did not start until 10am running until 11pm.
With the all inclusive make sure you have a euro handy for every drink you purchase as you have to pay a deposit for a plastic cup which you keep
When you return it you get the euro back. It’s ok drinking with plastic cups outside but when you have a drink inside a proper glass would have been better!
The sunbeds are an issue 50 beds for 300 guests so it’s very much get down early and get a bed, some people got down early to place a towel on beds and not return for long periods which is unfair, also smoking around the pool was not great in my opinion.
The entertainment was ok the guy who did it was great fun he likes to get People involved
Bingo is on most nights followed by a quiz or karaoke there was a singer on one night she wasn’t the best but it’s better than nothing I guess. Location was the best bit about this hotel it’s about 10 minutes walk to a wonderful beach front with lots of great places to eat and drink
Mateusz Chetkowski
Stayed in the apartments across from the main hotel, the apartment was extremely spacious and pretty clean. The hotel is 5 minutes walk away from the beach. The hotel staff were all extremely nice and provided good service. The best part of the entire stay was Valerio, the in house entertainer who organised daily tournaments, bingo games and karaoke.
Amy Hewitson
Very mixed opinions after our week stay here.
Rooms are extremely dated and basic. They only have single beds in rooms and they are all different heights.
Food- very basic and very similar each day. We ate out every night as the restaurants within 5/10 min walk are soo nice, much better than the food in the hotel.
Cleaner Julia- was lovely and always did a good job was more helpful than the reception staff!
Velareo- hotels entertainer was absolutely amazing. The days he worked was the best days round the pool and the best nights for entertainment within the hotel.
Bar staff- very friendly and helpful unlike reception staff!
Location is perfect 2 mins from the beach and shops/ restaurants.
Don’t expect anything at all from the rooms or food!
Also you need to wake up every morning early to secure your sun lounger otherwise you are on plastic chairs!