Terence Richards
Excellent value for money: A great deal at £600 for 14 nights AI, including transfers and carry-on.
Room (308): Clean, spacious, light, and airy, featuring a large rectangular balcony/terrace. The mattress was comfortable, However the pillows were terrible.
Amenities & Location: Good provision of hangers, mini-fridge, safe, and TV with spare HDMI & plenty of sockets. The hotel's location is ideal: 5 minutes to a great beach, promenade, and a large supermarket.
Food & Dining: Food was adequate; I always found something to eat, with wines and beer on tap. Dining was hectic due to no outdoor area, which I managed by eating 30 minutes before closing.
The weather was hot and sunny for 90% of my days.
The Major Negative: The bar experience was ruined by tiny plastic cups (around 1/3 pint), requiring constant trips to the bar. This issue spoiled the AI bar vibe for me. It would be so much better if they used pints for beer and soft drinks.
steve
First rate service from very friendly staff, from the room cleaners, bar staff to waiting staff. All polite, fun and smart.
Food was fine. Great choice and decent quality. Maybe more main course choice for vegetarian tastes.
The animation team were excellent and made the holiday for me. Inclusive, funny and encouraging to the shy customers. I have to mention Juan, Bence and Sveta. Very good language skills and boundless enthusiasm.
Great holiday. Thanks
John Moore
So high stars but only 3 stars.
The hotel was a little tired but perfectly fine. It was an end of season visit after all.
Check in was very quick. The staff super polite with no exception.
Guessing as it was end of season the entertainment was very in house with lots of bingo..I guess its for some but not for me. The Animation guy did well though and tried very hard to make a good show. 10/10.
Bar staff very good. I did see one chap being rude to a lady behind the bar. It appeared she was not allowed to say something to the rude chap, German suprisingly - dont normally find rude Germans.. or I havn't anyway. I have always found them to be lovely people. He got told by me though.
The pools were clean. Again end of season so a little on the cool side. My son said he entered with two testicles and left with none.. haha.
The location is super well placed.
Now I move on to the negative.. and sorry, its a biggy. The food provision was very, very basic. On a few days a chef prepared food freshly grilled at the top of the restaurant and that was very good. But heck, the average provision was just not up to any standard. Again, it may have been due to end of season so running down the stocks.. but still.
To quantify the food - after a few days we had our breakfast in the hotel but then ate out even though all inclusive.
So, again, Staff literally 100%, accomodation 75% due to the mattresses requiring a new season change, very clean, animation 100% for effort, location 100%, food... well I guess you can expect this.. 20%. Look.. hotel... if your running low put a pizza bar on or a while you wait stir fry? Guests would much rather queue a little for freshly cooked than stuff left out - and your mash potato? Is that powdered made up - Awful. Maybe lob so cheese and parsley on it to camouflage it. Seriously - cook it more fresh and allow people to wait a little - it would pay you dividends.
Would we return? Yes, but BnB.
Tilly Bolton
Bence and Juan are great entertainers! Both of them put in so much effort to keep the guests happy and entertained. Ben was especially kind and started conversations with guests. I would recommend this hotel purely for the amazing effort all the staff members put in, from bar staff to entertainment they work hard to keep up the good vibes. I look forward to every evening to see what is next. Winning the bingo is just an extra! And if they ask you to dance please participate, they need you😁
John does an amazing 360• Photo Booth which films you dancing to a song on a circle platform. He provides lots of props and dress up items which allows you tons of freedom! Honestly the entertainment in the hotel is great!!❤️
Hayley Hubbard
Just arrived and gone to the bar to get a drink, we paid for all inclusive and do not bring cash (we don't tend to leave the hotel but have a credit card for if we do and emergencies). Been rudely refused a drink as you have to PAY 1 EURO to use a reusable cup?! Had we of known this before leaving then we would have made sure to bring some cash. Very disappointing first impression.
Now left the hotel and can say that 80% of the staff are very rude. There is nothing to say that you need to bring cash with you to this hotel but every time someone questioned the 1 euro cup, the staff were rude and dismissive immediately. Sandra, I think her name is, had the attitude from hell. The food is okay, we've had better and we've had worse. It was also never advertised anywhere that it's a non smoking hotel, so you don't find this out until you arrive. If you smoke, prepare to have to get up and leave your sun bed every time you want to smoke. The area the hotel is in, is lovely. There are lots of shops and bars near by and the beach is a short walk. Bit disappointing that you had to pay a deposit and then a per day charge to have a kettle in the room, so each morning we had go wait for the restaurant to open for breakfast before we could have a coffee. Rooms are quite nice, water pressure awful.
My Booking
