Terence Richards
Excellent value for money: A great deal at £600 for 14 nights AI, including transfers and carry-on.
Room (308): Clean, spacious, light, and airy, featuring a large rectangular balcony/terrace. The mattress was comfortable, However the pillows were terrible.
Amenities & Location: Good provision of hangers, mini-fridge, safe, and TV with spare HDMI & plenty of sockets. The hotel's location is ideal: 5 minutes to a great beach, promenade, and a large supermarket.
Food & Dining: Food was adequate; I always found something to eat, with wines and beer on tap. Dining was hectic due to no outdoor area, which I managed by eating 30 minutes before closing.
The weather was hot and sunny for 90% of my days.
The Major Negative: The bar experience was ruined by tiny plastic cups (around 1/3 pint), requiring constant trips to the bar. This issue spoiled the AI bar vibe for me. It would be so much better if they used pints for beer and soft drinks.
Tilly Bolton
Bence and Juan are great entertainers! Both of them put in so much effort to keep the guests happy and entertained. Ben was especially kind and started conversations with guests. I would recommend this hotel purely for the amazing effort all the staff members put in, from bar staff to entertainment they work hard to keep up the good vibes. I look forward to every evening to see what is next. Winning the bingo is just an extra! And if they ask you to dance please participate, they need you😁
John does an amazing 360• Photo Booth which films you dancing to a song on a circle platform. He provides lots of props and dress up items which allows you tons of freedom! Honestly the entertainment in the hotel is great!!❤️
steve
First rate service from very friendly staff, from the room cleaners, bar staff to waiting staff. All polite, fun and smart.
Food was fine. Great choice and decent quality. Maybe more main course choice for vegetarian tastes.
The animation team were excellent and made the holiday for me. Inclusive, funny and encouraging to the shy customers. I have to mention Juan, Bence and Sveta. Very good language skills and boundless enthusiasm.
Great holiday. Thanks
Zach Nixon
Absolute nightmare stay. Manager was so rude and unpleasant trying to bully a middle aged women shouting at her for using the wrong door when we were not informed. Food was awful I would not feed it to my dog. There were flys around all of the self service drink machines. Literally as you pour your drink flys will fall in. The snack bar is not snacks is sweaty ham n cheese every day. It is not accessible as there were no ramps to use the bar or snack bar for the pram. No kettles in rooms. 1 euro charge for glasses. No bottled water. You have to buy this at a €3 charge. Promised to be able to extend check out time and was not allowed. Left with nowhere for out 15 month to rest or to change him for the whole day . Overall beautiful island. Terrible hotel. Woukd go back to the island. Woukd avoid this hotel at all costs. The only credit I can say is the entertainment team. Jaun who was in charge of entertainment was a credit. And I hope him all the best in the future he was amazing
John Moore
So high stars but only 3 stars.
The hotel was a little tired but perfectly fine. It was an end of season visit after all.
Check in was very quick. The staff super polite with no exception.
Guessing as it was end of season the entertainment was very in house with lots of bingo..I guess its for some but not for me. The Animation guy did well though and tried very hard to make a good show. 10/10.
Bar staff very good. I did see one chap being rude to a lady behind the bar. It appeared she was not allowed to say something to the rude chap, German suprisingly - dont normally find rude Germans.. or I havn't anyway. I have always found them to be lovely people. He got told by me though.
The pools were clean. Again end of season so a little on the cool side. My son said he entered with two testicles and left with none.. haha.
The location is super well placed.
Now I move on to the negative.. and sorry, its a biggy. The food provision was very, very basic. On a few days a chef prepared food freshly grilled at the top of the restaurant and that was very good. But heck, the average provision was just not up to any standard. Again, it may have been due to end of season so running down the stocks.. but still.
To quantify the food - after a few days we had our breakfast in the hotel but then ate out even though all inclusive.
So, again, Staff literally 100%, accomodation 75% due to the mattresses requiring a new season change, very clean, animation 100% for effort, location 100%, food... well I guess you can expect this.. 20%. Look.. hotel... if your running low put a pizza bar on or a while you wait stir fry? Guests would much rather queue a little for freshly cooked than stuff left out - and your mash potato? Is that powdered made up - Awful. Maybe lob so cheese and parsley on it to camouflage it. Seriously - cook it more fresh and allow people to wait a little - it would pay you dividends.
Would we return? Yes, but BnB.
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