KENNETH Mace
Great budget hotel. Noisey unfortunately some buildings just carry sound badly also other guests were very noisey, long waits for the lifts and apear to have a massive staff shortage did raise complaints with reception noise did not stop but maintenance did temporarily fix the leak in our room beds were ok could deal with upgrades rarther clean but furniture all seems agaged & dammaged food was great fresh and tasty dosent really meet the star requirements anymore need some investment in rooms furniture and sound proofing you will need paitents to stay here great location for the beach and public transport walking distance to night life too
Joanna P
I am very disappointed with how my issue was handled by the hotel. On the day of check-out, I used a vending machine and paid for a product, but the machine did not dispense it.
I reported the problem at reception and was instructed to send an email describing the situation and provide my bank details, with the assurance that I would receive a refund. Despite sending three emails, I never received any response.
After finally reaching the hotel by phone, I was told that refunds are only issued in cash, which completely contradicts the information I was originally given. As a result, I feel misled and unfairly treated.
It makes me wonder how many other guests have been in the same situation and never recovered their money. This is unacceptable customer service and a very disappointing experience overall. I do not recommend this hotel.
Clxdja
I just finished my stay at this hotel.
I have mixed feelings about this one. I really loved that beach and sea is just minute walk from hotel. Bars, restaurants and shops are close too so that’s a big plus.
Elevators are terrible. You have to wait long time for it.
Food is simple but tasty. I really enjoyed some desserts. Coffee is not the best and I was disappointed in that as I’m coffee lover. I personally dont like wine or beer and it was the only drink that was included for all inclusive drinks. I had to pay for cocktail.
Cafeteria is busy and really really loud.
Guests are way to loud and you can’t enjoy your meals in peace.
Rooms are mostly clean but a little bit old fashioned.
Bathroom was clean but hand soap dispenser is far from sink which is weird and not comfortable to use. I think there also should be hair conditioner and shampoo, not body and hair wash 2 in 1. I had to buy my own stuff.
Balcony is fine but there should be line with pegs to dry clothes and towels form beach.
I think there also should be iron for clothes.
Photos of dirty bed frame.
Alishba Khurram
We booked two rooms with breakfast and dinner for four days. The location is very good, close to S’Arenal beach, with many bus stops and supermarkets nearby. For the price, the rooms and service were quite nice. Breakfast was okay, but dinner was bad. Although the food looked good, it didn’t taste good, and some items were actually stale. Additionally, the food items were not labelled with ingredients, which made it quite a hassle for vegetarians or vegans.
flaminga pyd
The food in the hotel is tasteless. The only things that are edible are fruits like kiwi, melon, and pineapple. The coffee from the machine tastes like instant coffee and is undrinkable. The all-inclusive package is very poor value for money.
The staff are kind and helpful. The rooms look like they are about 20 years old, and the furniture is outdated. Outside, it is very noisy, and it is hard to fall asleep at night.
I’m sorry, but I do not recommend this hotel.
