Babette
We stayed here from May 18th to 23rd, shortly after the opening of the renovated complex, and everything was absolutely beautiful. The entire resort looked fresh and modern, and everything was spotless. The breakfast and dinner buffets were excellent with a great variety of delicious food. There are three lovely swimming pools to enjoy, and the staff were incredibly kind and helpful throughout our stay. The resort is also very stroller-friendly, which made it easy for us to get around with our little one. One of the highlights is the location right on the beach and within walking distance of a charming little village and a nice harbor. Truly a perfect place for a relaxing family holiday. Highly recommended!
Niek B.
Nice hotel with good facilities. The rooms and pools have recently been renovated, which gives a fresh impression. However, the cleanliness of the rooms could have been better. During our four-night stay, the air conditioning didn’t work on three of the nights. We reported this on day two, and a maintenance technician came by and partially resolved the issue. One thing that stood out was how dirty the air conditioning vents were – covered in dust. That seems like something that could easily be cleaned with a cloth.
Additionally, we were woken up twice at 7 a.m. by a truck delivering wood chips right outside our room. Each delivery took at least 30 minutes. Couldn’t this kind of work be scheduled at a different time or earlier in the season?
There were also photoshoots held in and around the pool area on two mornings from 7:00 to 10:00 a.m., during which guests were not allowed to use the pool or its surroundings. We booked a hotel, not a photo studio. It’s disappointing that the hotel seems to prioritize commercial activities over guest comfort. Something for the general manager to consider improving.
Claire Walsh
Beautiful complex, we just got home from 8 days there. The service and location were great. Few things were not ideal-
Pool Bar was very over priced and food was definitely average. No sides included. I paid 14 euro for a chicken burger and it didn’t come with anything else.
The sun beds were the main problem, there wasn’t enough for everyone. If you wanted one, you’d have to get up at 8am and not only put the towels down but stay with the beds all morning, otherwise your towels would be removed. We had a small child and it just wasn’t possible to stay with the beds. Very disappointing that this was an issue every day.
Hotel room was beautiful and kids club was run very well
Jurgen Hofstede
Location is great, rooms not bad. I am returning customer and service has gone really poor… rules on something simple as towel changes, changed during the stay 2 times. Amount of sunbeds is less than before (but same amount of guests), no control over people putting their towel for a whole on sunbeds to reserve causing guests to literally argue between each other.
There is a cockiness to the service now. Renovation does not make up for bad service!
I will not be coming back. For me this has lost its charm. I do not accept such service levels for a 4 star resort.
Deniz Kilic
We stayed at this hotel in mid-June and, unfortunately, it did not live up to our expectations. In our opinion, it is overpriced and lacks the level of quality and service one would expect for the rate.
To begin with, parking was a real issue. On our first night, we had to search the town for quite some time before finally finding a spot – not exactly the relaxing start we were hoping for. The breakfast was underwhelming, with very limited fresh fruit (just watermelon and honeydew), hardly any plant-based or vegan options, and an overwhelming focus on meat and sugary items. The quality of the food overall left much to be desired.
We didn’t book the half-board option, and we’re glad we didn’t. Several other guests told us that the dinner was equally disappointing. However, that brought its own challenge: dining out in Cala D’Or. The culinary scene nearby is unfortunately lacking. The restaurants closest to the hotel are mostly touristy and mediocre. To find decent food, we had to walk or drive a fair distance.
The hotel’s beach bar looked promising at first glance, but the prices were steep and didn’t match the quality of food and drinks served. We also found it frustrating that there were almost no snack options for children on-site. Many families ended up taking food from the breakfast buffet to get through the day. Local supermarkets are overpriced and offer a limited selection.
While parts of the resort have clearly been renovated, the work isn’t complete. During our stay, there were still small construction areas, and the elevators were not functioning – a noticeable inconvenience. The photos and videos on the hotel’s website only show the updated parts, which felt somewhat misleading. For example, the main dining hall, which is still outdated, was in closed old-fashioned building that felt loud and chaotic, especially with many families and small children around.
Although the hotel is located right by the sea, the beach is public and has no loungers. Guests have to lie directly on the sand, which isn’t for everyone. Because of this, most families gather around the pools – making them very crowded and noisy. There simply weren’t enough sunbeds to accommodate all guests; on some days, we had to wait 20–30 minutes to get one.
The pools themselves are nicely designed, but due to the number of people, they’re not ideal for sensitive or introverted children who may feel overwhelmed. The playground was also a letdown – small, outdated, and uninspiring.
Additional small details added to our frustration. There were no iced coffee options at the bar, and no soy or oat milk available – a small thing, but in 2025, one expects more flexibility. Our room safe didn’t work, and when we called the front desk, we were told to come and collect a magnet to fix it ourselves. It felt like we were expected to solve the problem, even though it clearly wasn’t ours to fix.
Overall, the service at the reception was just average – not rude, but not particularly helpful either. The only consistently friendly staff were the housekeeping team, who did a great job. When we asked about kids’ activities, we were simply told to “check the website,” which felt dismissive.
There were no complimentary toiletries in the room, and the Wi-Fi was quite slow.
All in all, the hotel simply did not deliver on the promises made on its website. It might suit guests with very modest expectations, but for us, the overall experience and value for money were disappointing. We wouldn’t return and wouldn’t recommend it to others.
My Booking
