Fulko Wiebenga
First of all, it is extremely dangerous. One of the sunshade structures collapsed, and people ended up underneath it — they had to be taken away by ambulance and stretcher. EXTREMELY dangerous.
Nearly all of the wooden poles that were supposed to support roofs looked to be in terrible condition.
EXTREMELY dangerous and poorly maintained — if your child ends up underneath one, it would be fatal.
There was major panic at the pool when this happened.
Furthermore, the rooms are downright filthy. As can be seen in the photos, they were full of what appeared to be mouse and rat droppings. After complaining, the room was sprayed with all kinds of toxic substances, forcing us to leave all the windows and doors open — but it was not properly cleaned afterward. VERY poor.
The beautiful pool shown in the photos is adults only. The smaller pool is PACKED to the brim, so if you have kids: AVOID this place.
They heavily promote the so-called “Dragon Club,” but it’s just a few water slides for which you have to pay extra:
€17 per child per day, and another €22 per adult per day — and it only covers a tiny extra area.
As a parent, you have absolutely nothing to do there, yet you're still required to accompany kids under 12. An absolute disgrace.
Also, not all apartment blocks have elevators, even though they claim they do (as confirmed by the staff at reception).
So, if you have small children in a stroller, you’ll be forced to carry it up and down the stairs every time.
The bay by the sea, which they boast about so much, is completely overcrowded — you can barely walk to the water due to the sheer number of people and towels. The water itself is dirty, full of cigarette butts and trash, and looks nothing like the photos.
All in all: bad service, filthy hotel, no elevators in some apartment buildings, and above all — LIFE-THREATENING.
The photos clearly show that the roof simply collapsed — hundreds, if not thousands, of kilos of beams literally falling on sunbathers.
Avoid like the plague.
Babette
We stayed here from May 18th to 23rd, shortly after the opening of the renovated complex, and everything was absolutely beautiful. The entire resort looked fresh and modern, and everything was spotless. The breakfast and dinner buffets were excellent with a great variety of delicious food. There are three lovely swimming pools to enjoy, and the staff were incredibly kind and helpful throughout our stay. The resort is also very stroller-friendly, which made it easy for us to get around with our little one. One of the highlights is the location right on the beach and within walking distance of a charming little village and a nice harbor. Truly a perfect place for a relaxing family holiday. Highly recommended!
Angela Cotter
A lovely hotel in a lovely location. Entertainment, however, is not good!
The pull out bed was very uncomfortable. Why do these hotels cater for a third adult in a room by putting one of these beds in the living room, in spite of the fact that they have also paid full adult price for accommodation? Food and drink is very expensive. When I went to borrow an iron from reception I was told it was 6 euros! I told them I'd rather wear my clothes creased than pay that when the accommodation costs so much! They have a separate water area for children which also costs extra with a lot more activities than the family pool.
Claire Walsh
Beautiful complex, we just got home from 8 days there. The service and location were great. Few things were not ideal-
Pool Bar was very over priced and food was definitely average. No sides included. I paid 14 euro for a chicken burger and it didn’t come with anything else.
The sun beds were the main problem, there wasn’t enough for everyone. If you wanted one, you’d have to get up at 8am and not only put the towels down but stay with the beds all morning, otherwise your towels would be removed. We had a small child and it just wasn’t possible to stay with the beds. Very disappointing that this was an issue every day.
Hotel room was beautiful and kids club was run very well
Sarah Gu
Our stay at this hotel was marked by a series of unacceptable and unresolved issues, all of which significantly impacted our experience.
We were first assigned to Room 105 (Building I), where we immediately noticed visible mold on the ceilings in multiple areas—including the living room, bathroom, and toilet. Even worse, the baby crib provided was covered in mold. This posed a serious health risk, especially as we were traveling with our infant. The condition of the crib was so obviously poor that it’s hard to believe any staff member could have missed it. In addition, the room door did not close properly, which raised further safety concerns. While the baby crib was exchanged quickly, the fact that such an item was ever placed in the room in that state was deeply unsettling.
We were moved to Room 107, but new issues appeared immediately. The bathroom sink had a drainage problem, and although a technician came to fix it, the situation only got worse. Water began leaking heavily from the siphon underneath the sink, flooding the shelf below. We had to clean up repeatedly to keep the bathroom dry and prevent our baby from getting wet. Despite our complaints, the issue remained unresolved throughout our stay.
All of this occurred within the first 30 hours of our visit. We sent a detailed and polite email to the reception team, but the only response we initially received was an automated survey. After that, there was complete silence. We had to follow up again after 2 days with a second email before we finally received a reply—offering a third room change. Given everything that had already happened, and the short window (until 2 PM) in which the move was possible, this offer felt more like a formality than a genuine attempt to improve our situation.
After we wrote that this offer felt more like a joke, a manager got involved. Due to the many incidents, we requested a discount. Unfortunately, we were only offered a €200 voucher for a future stay. This also felt like a joke. It did not seem like management understood what good customer service means. Why would guests who had such a bad experience at a hotel want to return?
What made matters worse was seeing that Room 105, the one with visible mold, was re-assigned to new guests shortly after we left it. Interestingly, they too were gone the next day. This suggests that the hotel was fully aware of the condition of the room but chose to prioritize short-term profit over guest health and safety.
Beyond these serious issues, the overall management and upkeep of the hotel did not meet the standards expected from a 4-star establishment. Guests had to insert trash bags into bins themselves, and the dishes and glassware in the room were visibly dirty, with water and grease stains still on them. Nothing gave the impression that the room had been professionally cleaned. Pool towels could only be exchanged during specific, limited hours—again showing a lack of guest focus. It became increasingly clear that guest well-being was not a priority, and the main focus seemed to be minimizing compensation rather than addressing problems meaningfully.
The only positive aspect of our stay was the restaurant staff, who were consistently friendly and quick to clear tables.
Since the renewal of the whole complex is not long ago, there would have been quite some potential at this resort. The main property is well maintained and clean and looks nice. But to our impression, that reflects our experience even more. It seems that for the resort it is important to look good on the outside, rather than to really be caring about customer happiness and technical issues.
In summary, the multiple unresolved issues, poor communication, lack of accountability, and overall neglect made this one of our most frustrating hotel experiences. We expected a comfortable and carefree stay, especially given the hotel’s category and price—but what we received fell far short of that. We do not recommend this property and will not be returning.
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