HSM Canarios Park

Joe Johnson

Just back from a week at HSM Canarios Park with my Wife and 2 kids, ages 2 and 4. We all had the best time. This hotel is ideal for families with kids. The food is good, nothing fancy but plenty options for the kids and fresh fish or meat cooked at the buffet every day. The restaurant is open for long periods which makes it easier to plan your day and means you can avoid busier times. The staff were amazing, so welcoming, friendly and helpful which really adds to the overall experience of feeling welcome at the hotel. The rooms are cleaned so thoroughly and beds were always made up and room tidied and cleaned throughout the day. The staff would even make the kids beds and then lay their teddies on top. There are 3 pools at the hotel so always space to find a couple of sun loungers. The kids pool was great, so shallow so easy to relax and not have to worry. There are shuttles into the town but we always opted to walk as it's a straightforward route that's pleasant and safe to walk - about 20 mins or so. The tourist markets in the town are great and well worth the walk. Some nice bars and cafes too. At the end of the week none of us wanted to leave so I think that says it all!

MRA Kahn

Not the Holiday We Hoped For Unfortunately, this hotel wasn’t for us. What we anticipated as a peaceful getaway turned out to be more like a summer camp for kids. From the pool to the restaurant and even in the hallways, there was constant noise—screaming, yelling, and door slamming, often caused by unsupervised children. We were hoping for a relaxing, quiet escape, but that simply wasn’t possible here. While the staff were friendly and the basic services were good, the overall ambiance was not what we had hoped for. It’s worth noting that this is not a great option for vegetarians or those who follow a halal diet. Pork was widely available, but there were no halal meat options at all. Vegetarian and seafood dishes were often placed next to meat dishes, leading to frequent cross-contamination—again, often due to kids helping themselves without supervision. The hotel may be ideal for families with children looking for activity-filled holidays, but for couples or individuals seeking tranquility, this is not the place. Sadly, our holiday felt more stressful than relaxing, and we won’t be returning.

Carla Brotherton

After reading the reviews on this place I was dreading it!! I couldn’t have been more wrong. The staff, especially the entertainment team, are great. The rooms are very basic, with some rooms being very high up if you have small children. We were on the 4th floor and had to tell the kids not to be on the balcony alone. It can be noisy however it never kept us awake. Would not recommend this hotel for childless people. It is VERY child friendly, ours are 6 and 4 and always something going on for them. Food is ok. We had some really nice meals. No issues with food poisoning. Always chips, pizza and pasta for the kids if you have fussy eaters! Breakfast was lovely every day. The free minivan is a bonus to the town and beach. The town is lovely with activities like renting quads available. Beach is gorgeous! The pools are great. We spent all of our holiday around the kids pool and splash park, the other pool is a little deep. With the shallow end being 1.2m, better suited for good swimmers or adults. Splash park is amazing for the kids with little slides. Some of these reviews I feel are very harsh. It is a 3 star hotel and if you expect 3 star you will love it. For the price of the holiday we can’t fault it.

SC SimplyCustomers

We arrived late, and the night receptionists were a bit confusing on the check-in procedures. Good size of the hotel room, but very small TV screen (about twice the size of a tablet). Very clean room, and our room was cleaned every day during the two weeks of our stay. Restaurant was clean too, and the staff were trying their best to provide a safe and good service, taking into consideration that it was a buffet restaurant. Food is labelled specifying allergies, but the only fault is that vegetarian options were placed next to meats. And unfortunately, with plenty, plenty, and plenty of screaming kids around—abandoned by busy parents more interested in their phones—there was plenty, plenty, and plenty of food cross-contamination. Bar options were okay, with local spirits and plenty of soft drinks, but very disappointing when it came to cocktails. Every bar had a pre-made machine with 6 different cocktails tasting horrible — DO NOT GO FOR COCKTAILS. One small swimming pool at the back of the hotel and a larger one at the front. Unfortunately, we decided not to use either of them because of plenty, plenty, and plenty of screaming and crying kids. HELL.... Definitely we are not going back — because of the plenty, plenty and plenty kids. Obviously, it was our fault not noticing that this hotel is more for families with children. We learnt our lesson... Avoid this hotel if you're planning to have a great paradise holiday with relaxation. It was a holiday with plenty, plenty, and plenty of yelling kids.... This was not Holiday this was Hell....

Jennifer Carroll

When we checked in, we were given a tiny and stale-smelling room by the main lifts on the 1st floor with a single window approx 3ft x 4ft. Fight outside the bedroom at 01.30. Receptionist was amazing and did give us a different room with a balcony when we complained the next day though. Well done to them! Limited choice of cakes/desserts which were often left unreplenished, although 'all-inclusive'. Food was very bland and vegetables mushy. Two beaches nearby (hotel provides bus to main 1 in 'town'). Very limited bars or shops nearby. Nowhere to buy large bottles of soft drinks. Cigarettes have to be bought in the town at specific shops.