HSM Canarios Park

Toby Driskell

For a three star hotel, you can’t deny that they do quite well and you get what you pay for. My visit here was for 7 days and my group and I had a great time. One of the things that I was a bit disappointed by was the food. While there was quite a range of foods and drinks, I just wasn’t impressed by the quality of some of the foods. Again, nothing terrible, I managed to eat everything and I’m not a picky eater but there were certain things that were just a bit poor quality and not very tasty. The service was great! Staff were kind and helpful whenever we needed anything and actually I felt that it was very pleasant. Same goes for the entertainment in the evening and also poolside entertainment was good too. Location of the town from the hotel was a bit of a walk, about 20 minutes one way, so not awful but after a couple of days it did get quite tedious. Overall, we had a great time, food was good enough, drinks were good and rooms were great too. If you are going as friend group, I’d probs just avoid as it was heavily family orientated which we didn’t realise when booking.

Liam Spencer

We booked a week’s holiday planning to stay at this hotel but ended up leaving after just two nights. The room itself was clean and had everything you’d expect, though it was extremely dated. The walls were paper-thin and you could hear not only other guests but also the air-conditioning units humming constantly. The food was acceptable at best; standard cheap all-inclusive fare. Some of the meats didn’t look particularly appetising, so we mostly stuck to fruit and potatoes. The staff, to their credit, were friendly and tried their best to help where they could. However, none of the above was the real reason we cut our stay short. What truly ruined the experience was the behaviour of other guests and sadly, many of them were fellow Brits. As a British person myself, I was embarrassed by what I saw. From people stumbling around blind drunk at breakfast to the shocking situation of a baby being left alone in a room while the parents went out drinking, it was nothing short of disgraceful. We did manage to save the holiday by booking our last 5 nights in cala d'or which was nothing short of beautiful and significantly better atmosphere. This isn’t just about one hotel — it’s about a culture that seems to celebrate cheap excess over decency and respect. The “Brits abroad” stereotype was on full display, and it’s disheartening to see how accurate it can be. Until this attitude changes, no amount of sunshine or all-inclusive deals can make up for the shameful behaviour that gives us all a bad name and would dread to think how much worse it probably is during the peak season aswell.

Lisa Hill

booked last minute for 2 adults and 4 year old. upon reading the reviews wasn't expecting much. arrived about 1am straight to check in fast check in told me a few details took picture of meal times and rules. off to room first thing with room was smelt nice and clean, I always check sheets and mattresses all were clean. wardrobe smelled stale and damp but we left it open the whole holiday and was fine. bathroom was clean fresh towels. balcony bit small and only 2 chairs for 3 people but we just brought out the chair from small desk and mirror. so meals, all fresh salad,breads. meals are very repetitive especially snack times. hot dogs sometimes rolls sometimes not. chips always. food wasn't overly warm but they do provide microwave at the back of hall. now saying they are a family hotel but only doing chicken nuggets 1 night in a week is very poor. should be more kids choice. pudding section was the best. unlimited little tubs of ice cream too. plus Mr whippy at pool bar. drinks in plastic cups I read reviews saying disgusting using same cup all the time if u ask to get a fresh cup they will happily change for u. good idea that way no random cups lying about. coffee machine is life but also those tiny paper cups🙄 pool areas very clean. building was clean. also free bus to beach times at reception beach is a must do absolutely beautiful 😍 *bad points* >there should be lights at the park at night time my daughter didn't like all the loud music and just wanted to play at the park but no lights?? >repetitive food was good but just bored of same stuff. >the staff, some were very polite and welcoming, others ie one barman looked like he hated his job and people. reception staff are nice but they seem so busy all the time that when u have a question they just answer quick and wave u on. not great if u didn't understand 😕 >to get to the town we got the bus €6 one way because there are only 2 taxis for the whole resort which is just pointless. so we also got the bus back but when u got to the town hardly anything was open we went scottish school holidays so expected stuff to be open. 😔 very disappointed. cala mallorca. overall we had a good time we would go back.

Beth Howard

This hotel is lovely and as long as you are going with the expectation that you are staying in a 3* hotel and not a 5* hotel you should have a wonderful time. Pros- Clean and spacious hotel. Housekeeping are wonderful and keep rooms/communal areas clean to a high standard. Reception staff and bar staff are always happy to help and friendly. 3 different pool areas to suit everyone NO FIGHTING FOR SUN LOUNGERS, you can find one at any point in the day as people don't leave their towels on all day and only use it for an hour. Food plentiful and fresh. Room adequate for the amount of time spent in them. Cons- Any local shop is around a 20 minute walk apart from the on site shop which is rather expensive. Food can be a little repetitive. Childrens entertainment can be a little rubbish depending on which staff is doing the mini disco which is only half an hour long at 20.30 which is a little late. Unless your child is put into kids club during the day they are not included by staff on an evening. The bunk beds are not adequate for a young child to sleep on top as there is only half a bar that stops them from falling off. (My 10 YO didn't feel overly safe up there)

Kaila Toukacz

We stayed for 5 nights in mid-September, my husband, my 1 year and 8 month old baby and I. I confess that it wasn't very pleasant as it was a 3 star hotel, but this was really bad. Ok, let's go. They put us on the first floor in front of the terrace and the large extractor fan extremely noisy I believe was from the air conditioning that only turned off at midnight, so this noise tormented us all day until late. In the room there wasn't even a kettle (which was offered to be "rented" at the reception What?) or a minibar to make life easier for the family. The room and bathroom need renovation, the bad smell in the bathroom was bothersome, no sound insulation? During the night we could hear everything that was going on in the corridors when other guests passed by. There was actually quite a variety of fruits and salads, which really saved us, the main food was always cold, really inedible. We only saw pork, chicken or hamburger as meat? As we were with a child, we ended up staying in the shallow pool in complex even though it was 30 degrees, it was cold. I think there is sewage near the pool bar, it took over the whole pool area, the bad smell didn't make us comfortable there. The location is very bad, far from anything, the vans that take you to the beach had a long wait and were crowded, we chose to rent a car on the first day to save our holiday. We ended up spending more (on travel and restaurants) and we could have stayed in a better hotel. The service provided by the staff was one of the positive points, everyone was courteous to us. I really don't like giving good reviews but there is no way to be happy on vacation in a hotel like this, I hope they improve so that other families don't ruin their vacations.