HSM Canarios Park

daniel heath

Came with our family of 4 in September and it was a great trip! The staff where outstanding and couldn’t have done anymore to help us, the rooms where a little bit small for 4 of us but you only slept in them was wasn’t horrible. The food was great with a great Selection each day so always something to eat. You get a plastic cup when you arrive and that is yours for the full time you are there and they are very hot on this and won’t give you a drink unless you have one, I like the idea but trying not to loose or keep remembering your cup was hard with 2 kids running around! Entertainment team where spot on with lots of things to do, and then the evening was very good fun.

Toby Driskell

For a three star hotel, you can’t deny that they do quite well and you get what you pay for. My visit here was for 7 days and my group and I had a great time. One of the things that I was a bit disappointed by was the food. While there was quite a range of foods and drinks, I just wasn’t impressed by the quality of some of the foods. Again, nothing terrible, I managed to eat everything and I’m not a picky eater but there were certain things that were just a bit poor quality and not very tasty. The service was great! Staff were kind and helpful whenever we needed anything and actually I felt that it was very pleasant. Same goes for the entertainment in the evening and also poolside entertainment was good too. Location of the town from the hotel was a bit of a walk, about 20 minutes one way, so not awful but after a couple of days it did get quite tedious. Overall, we had a great time, food was good enough, drinks were good and rooms were great too. If you are going as friend group, I’d probs just avoid as it was heavily family orientated which we didn’t realise when booking.

Liam Spencer

We booked a week’s holiday planning to stay at this hotel but ended up leaving after just two nights. The room itself was clean and had everything you’d expect, though it was extremely dated. The walls were paper-thin and you could hear not only other guests but also the air-conditioning units humming constantly. The food was acceptable at best; standard cheap all-inclusive fare. Some of the meats didn’t look particularly appetising, so we mostly stuck to fruit and potatoes. The staff, to their credit, were friendly and tried their best to help where they could. However, none of the above was the real reason we cut our stay short. What truly ruined the experience was the behaviour of other guests and sadly, many of them were fellow Brits. As a British person myself, I was embarrassed by what I saw. From people stumbling around blind drunk at breakfast to the shocking situation of a baby being left alone in a room while the parents went out drinking, it was nothing short of disgraceful. We did manage to save the holiday by booking our last 5 nights in cala d'or which was nothing short of beautiful and significantly better atmosphere. This isn’t just about one hotel — it’s about a culture that seems to celebrate cheap excess over decency and respect. The “Brits abroad” stereotype was on full display, and it’s disheartening to see how accurate it can be. Until this attitude changes, no amount of sunshine or all-inclusive deals can make up for the shameful behaviour that gives us all a bad name and would dread to think how much worse it probably is during the peak season aswell.

Lisa Hill

booked last minute for 2 adults and 4 year old. upon reading the reviews wasn't expecting much. arrived about 1am straight to check in fast check in told me a few details took picture of meal times and rules. off to room first thing with room was smelt nice and clean, I always check sheets and mattresses all were clean. wardrobe smelled stale and damp but we left it open the whole holiday and was fine. bathroom was clean fresh towels. balcony bit small and only 2 chairs for 3 people but we just brought out the chair from small desk and mirror. so meals, all fresh salad,breads. meals are very repetitive especially snack times. hot dogs sometimes rolls sometimes not. chips always. food wasn't overly warm but they do provide microwave at the back of hall. now saying they are a family hotel but only doing chicken nuggets 1 night in a week is very poor. should be more kids choice. pudding section was the best. unlimited little tubs of ice cream too. plus Mr whippy at pool bar. drinks in plastic cups I read reviews saying disgusting using same cup all the time if u ask to get a fresh cup they will happily change for u. good idea that way no random cups lying about. coffee machine is life but also those tiny paper cups🙄 pool areas very clean. building was clean. also free bus to beach times at reception beach is a must do absolutely beautiful 😍 *bad points* >there should be lights at the park at night time my daughter didn't like all the loud music and just wanted to play at the park but no lights?? >repetitive food was good but just bored of same stuff. >the staff, some were very polite and welcoming, others ie one barman looked like he hated his job and people. reception staff are nice but they seem so busy all the time that when u have a question they just answer quick and wave u on. not great if u didn't understand 😕 >to get to the town we got the bus €6 one way because there are only 2 taxis for the whole resort which is just pointless. so we also got the bus back but when u got to the town hardly anything was open we went scottish school holidays so expected stuff to be open. 😔 very disappointed. cala mallorca. overall we had a good time we would go back.

Paulina Tarach

I stayed at this hotel for 6 days and my experience was disappointing. The hotel is very old and not well maintained. Despite being on 6th floor, there were ants everywhere. Food was another issue. Although there were always some options, the quality was poor and often felt like it was made from leftovers from day before. As a vegan, I was told before booking that I would be accommodated, but in reality the kitchen staff were not very helpful. The one positive was that fresh and tasty melon was available every day. The most ridiculous thing is that you get a plastic cup for the drinks and have to carry them with you all the time for your all length of stay. They staff just rinse it before pouring the drink. The pool area was the biggest letdown. The hotel is overcrowded. It was always dirty with floating hair and rubbish, and I never saw anyone cleaning the pool area during the day. The hotel is also far from everything, which we were aware of before coming. To my surprise The hotel is located near sewage, which made the stay even more unpleasant. It smelled horrible from every part of the hotel. On the positive side, the reception staff were friendly and helpful, and my kid enjoyed the slides at the pool and the mini golf. Overall, for the high price we paid, I really regret booking this hotel. I cannot recommend it, and I wish I had chosen another place to stay in Mallorca.