Bruna Filipa
Ants everywhere, thin walls and rude staff.
We came in during the evening and we could already expect that the walls would be an issue - which didn't bother us much because on the first night we were tired and the second night everything was very quiet but the mornings are the worse, the cleaning staff definitely loves a good push around the furniture - which would make you expect that every room is very clean (which is not). From hairs in the beds to bins not changed, the cleaning experience could've been better. Now for the ants!! - it's everywhere. Creeping out from the bathroom floors to every part of the bedroom. We found ants walking on the bed, shower, bathroom floor, bedroom floor - even on our bags. We recorded everything and went to the reception to ask for a new room to which was denied and said someone would clean it up. The snarky remark in Spanish, expecting that none of us would speak Spanish was the most rude experience we've had so far in Spain. Laughing at us because we wanted to change rooms and making remarks to each other was extremely unprofessional. After asking for a complaint book, the lady gave us a paper and after we acknowledge the remarks made in Spanish, they offered a new room, where the youth is, which was already loud so we requested for the cleaning products to the cleaning staff directly - and, not by surprise, she had a bug spray at hand (which makes it obvious it's a known issue but they just ignore it).
Really cheap for a good holiday, nice facilities for the price - but you'd be best of expecting the bare minimum.
Sa rah
The mass handling of the large hotel is especially noticeable at breakfast and also at the pool. The staff is only partially friendly. Towels are sometimes fully filled at will, sometimes only partially replenished. The wear and tear is very obvious in the rooms, in the bathroom, in the pool, in the elevator... pretty much everywhere.
If you plan a party holiday where you are really only to sleep in the hotel, it would be an option, but not at these prices.
The way to the megapark is about half an hour on foot. (With the Bierkönig you have to add 5 minutes). The path leads largely along the promenade and can be managed very well.
There is neither a refrigerator nor a safe in the booking. However, you can book a safe for a daily surcharge, but it is very small.
The selection at breakfast is very basic and the rolls are super dry.
Justyna Ostrowska
I recommend this place. Stayed here for 3 nights and the staff were very friendly and the hotel is in a great location. There is loads of choice at breakfast and the food is very nice. We arrived early and before check in and the staff were very accommodating and even let us have breakfast whilst we were waiting for our room.
Noah Libby-Haines
The included food is a great deal. The breakfast was ridiculously crowded and poorly organized, but the dinner was awesome. The hotel itself is nothing special, but decent enough.
The staff at the front desk is remarkably unfriendly. They even charged me 3 euros to print 2 ferry tickets (2 pages, black and white).
Mallorca is really pretty, but the area surrounding this hotel is unremarkable at best.
Ann Van Loqueren
There are plenty of negative comments to read about The Luna Park Hotel, but I don't know why. I stayed in this hotel for 5 days and it was a real pleasant stay. I could'nt complain about anything. The room was very nice with comfortable beds (we had a standard room with pool/sea view). The airconditioning worked good. The cleaning was perfect. And most of the times it was very quiet.
Both breakfast and dinner were good. There was plenty of choice and the quality was good. It is half board, not all inclusive, so it is normal that you have to pay for drinks at dinner. It's the same in other hotels. By the way, they serve nice bottled water from Mallorca. The prices are very reasonable.
Finally, the location is good. Not far from the beach.
Conclusion: I will recommend Luna Park Hotel. It is a good three star-hotel. I would definitely like to stay in this hotel again.
My Booking
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