4 Star Crete Holidays

Roman Petriv

It was a pleasure to stay a week at so nice and comfortable Hotel. The Hotel staff were very helpful and always ready to assist with any questions. The rooms and the hotel territory were very clean, swimming pools two for adults and one for babies. Big swimming pools have deep from 1 to 3.5 m. There are very beautiful trees and flowers on territory. Excellent place to spend with family. There are some snacks and a lot of drinks on the bar. Every Monday the are organizing Greece life music. There is a nice Potamos beach, but need to drive about 5 min or walk 20 min. The hotel may organize lunchboxes if you would like to go somewhere! Very recommend this hotel for everyone if you want to enjoy your vacation in peace and quiet place! Best wishes to the hotel personnel!!! 😀

Edyta E

I was with my mother for a week in June in this hotel. The hotel deserves a 5-star rating because of the staff. The staff are very nice and helpful. The staff do everything they can to satisfy the guests. The rooms are large, cleaned every day and towels are changed. The location is ideal (close to the sandy beach), you can't hear loud music from the center. The only drawback is quite a lot of loud young people from the UK ;) (however, it is a city ideal for parties, so I fully understand this). The restaurant has a variety of meals and everyone can choose something for themselves. The food is fresh, there are always vegetables and fruits. Although the hotel day starts at 3 p.m. and we were at the hotel around 8.30 a.m., we could eat meals and the reception was very helpful in everything (for such a high rating). For little money as for All inclusive, you can't have any complaints.

Ilze

A peaceful, well-kept hotel with spotless rooms cleaned daily. The food is delicious and thoughtfully prepared, while the bar serves excellent cocktails. Service is warm and welcoming, making for a truly relaxing stay. The only drawback is the lack of a separate smoking area, leaving non-smokers and families exposed to cigarette smoke outside.

Thomas Macnamara

Ah well. Food. They haven’t exactly discovered this concept as of yet. While it provided great entertainment, the unique spag bowl genuinely made everyone there want to rip out every bit of our insides. There was one good bloke working, but Christ alive the others were rather useless. Our air con leaked which ended a promising athletic career with a horrific injury. Alas, we are alive so it can’t be that bad I guess.

Russell Hardwick

Great hotel. Very clean. Far away from Malia strip to not hear it but close enough to walk (5 mins) if you want to go there. Close beach too (8 mins). Old town is lovely. Staff here are very friendly. Would definitely come back here.

Chris

From the first moment we met them they felled like family

Катерина

I want to leave my sincere review about this trip 😍 We visited this hotel at the end of July and were very worried that for such a price - there would be not very good conditions, especially some negative reviews here were alarming. However - this family is simply incredible people who created coziness around themselves. Upon arrival, we were checked in earlier - and shown to a room with air conditioning, the number of beds was also taken into account. Inside there was everything you need. We relaxed in the territory of the incredible pool, and later we simply fell in love with the golden hands of the chef, who made us pita with tzatziki and an incredible chicken roll. Every Thursday they have a barbecue evening - I have never eaten anything more delicious. There was also a mini kitchen in the room, so we prepared breakfasts ourselves, and had dinner on the territory of the hotel. We had to walk 10 minutes to the sea, and 7 minutes to the nearest transport stop. With all our love and pleasure, we want to express our gratitude to these people, you made our vacation unforgettable 🥰 Hugs from Ukraine 🩷

Alexandru COJOARI

Worst hotel experience I’ve ever had. The owner and his wife started harassing us during our stay, demanding extra money for our child — more than half the total booking price! When I calmly explained my point, they simply refused to speak to me anymore, as if I had no right to question them. For two days, they kept coming back to pressure us, completely ruining our vacation. Absolutely unacceptable behavior. Avoid this place if you want peace and respect.

Gielen Reclame

These people are the best! They are honest and soooo nice.. they have done a great job turning this place into a paradise for holiday. Room are clean and basic. The meals and drinks are delicious! You can rent a car at the poolbar and it's close to the beach. Best place to stay!

Moh. ham

Extremely disappointed. They charged our young child the same as an adult, with no explanation or fairness. When we asked about it, they were rude and defensive. The owner and his wife made our entire stay uncomfortable with their cold and arrogant attitude. Definitely not a family-friendly place. Avoid if you value honesty and respect.

Angela Coates

After reading reviews before we went I was a little worried but when we got there it is a lovely adult hotel situated in a great location, close to the main street and seafront of Hersonissos. Clean and tidy rooms, with comfortable beds, bathroom was a little small but at the end of the day it is adequate for the purpose. We found the staff friendly and helpful, and they had prepared some food for us as we were arriving late at night, which was a very nice touch. Food and drink was pretty good but we did eat out too to try the Greek restaurants. All in all, we had a brilliant stay here, and the hotel served as a fantastic base for us to get out and explore the island. We would definitely return.

frank holby

We have had a fantastic holiday in Crete, The hotel staff are very friendly and helpful. The rooms are small but very well maintained and very clean. Room service comes everyday and a good supply of fresh towels are never a problem. There has never been a race to the sun beds. 2 pools have enough for most sun bathers. Although the pool around the back is cold compared to the main pool. The bar staff are fantastic, well done to George, Paulina and Manos for having a smile and a joke with us. You helped make the holiday enjoyanle. No one can complain about the food, the selection was good and it changed every lunchtime and evening. The deserts are fantastic 😍. Again the staff in the restaurant was helpful and polite. And even at busy times there was enough tables. The all Inclusive drinks are standard fayre, drinkable without being fantastic. You can upgrade to named drinks but it didn't look value for money. The hotel is well presented , clean and tidy with air con in the rooms and reception area. It's us located a few minutes walk from a multitude of shops, cafes , restaurants and bars. With the beach oy a fewinutes more away. The bar which is by the main pool has snacks during the day including ice-cream. It stays open quite late but all inclusive stops at 1pm. It could do with some of the sun beds being moved and a few more table and chairs being put out in the evening though. Friday night is BBQ night by the pool with traditional cretian dancing which we enjoyed. Definitely had value for money here and would highly recommend to anyone thinking of this hotel, definitely book. Very happy with our experience at City Green . Thank you very much.

Sheridan Wheeler

Friendly staff. Room not 100% clean. Bathroom not up to scratch. Food ok so far. Receptionist super friendly but raised an issue with her many hours ago and not yet resolved. Cleaner made bed but failed to go on balcony and empty ashtray and left dirty plate. On average superb location and very friendly

Samantha Harris

The best bits were the beds and pillow, they’re sooo comfortable. The best I’ve slept on in any country or hotel. The proximity to the local shops and night life was a plus unless your a light sleeper. Now the bad bits, this hotel is a 2 star max, rooms are small, no furniture unless you count the dressing table made from different pieces of furniture, the bathroom were not fit for purpose and so tiny only a small child could comfortably shower. The cleaning was done once in the two weeks I stayed. I made my bed 10 out of 14 days and when the housekeeping did then well, they were threw together. Only gave us clean sheets and towels when we specifically asked for them. The food was awful and that was after you had shared it with the birds, not enough seating for the amount of people staying there, the hotel bar had 4-6 tables with chairs, again no where near enough. Then we have the power outages that kept happening, once it was off over 8 hours plus. Ridiculous! Then my husband had a bad fall entering the hotel on the steps as there were no wet floor signs, but after he fell there were two, never again would we visit this hotel.

Laura Knight

Great location just minutes from the beach, basic hotel but clean and tidy. The food is a bit repetitive and for my friend who is coeliac there was just salad, salad and more salad!! Food was good though. Drinks, including soft drinks were all local. Two swimming pools with plenty of sunbeds. I would recommend bringing earplugs, it is very noisy. Noise from outside and from guests walking to and from their rooms it's was very echoey, it was also noisy from the rooms either side and upstairs. Tea making facilities in the room (no coffee), rooms are not massive but very comfortable and the bathrooms are modern and clean. Very strong smell of drains! Nice and friendly staff. No bottled water in the hotel and could do with a snack machine.

vladislav zalesak

Very nice resort that really fulfilled our expectations for first family vacation with kids. Rooms are nice and spacey and fully fulfill needs during vacation. Food was all-inclusive, good quality and wide range of choices. Staff was great and very friendly. The beach is not far away but the height difference is troublesome. We spend few days walking, but due to kids, switched to taxi service. Can recommend.

Bryan Young

Overall a satisfactory stay, the all inclusive experience left a little to be desired with cordial used in the cocktails opposed to fruit juice. The beer was a bit suspect too as the same brand in restaurants at the harbour seemed stronger. The welcome pack and when booking all stated if you were unhappy with the room speak to reception but we were constantly told come back tomorrow, after 3 days we gave up. Nice location but service could be better.

antoine

From the hotel, the view is stunning, and the hotel staff I met were perfect—very kind. At the restaurant, the meals are decent: some products are very good, while others are very bad. Be aware that the all-inclusive drinks are really poor quality—everything, even the sodas, is extremely low-end. Getting around the hotel is physically demanding because everything is uphill. Access to the beach is really difficult. Yes, there are shuttles, but they are very poorly organized. Personally, I recommend renting a car for all travel needs, even just to go from your room to the hotel restaurant. Obviously, don’t rent a car through the hotel—go directly through rental companies in town, the prices are better. Don’t forget to take the full insurance with zero excess so you can enjoy your holiday stress-free. I strongly advise against the Santorini excursion—it’s overcrowded, the time on the island is extremely limited, and it really feels like a tourist scam. The hotel rooms are very clean. This hotel offers relatively low prices, so be aware that the clientele may not always be the best—except in June and in September/October (outside school holidays). When you arrive at the airport, the shuttle to the hotel stops at many other hotels to drop off guests, so the journey is extremely long. You might want to consider booking a private transfer—more expensive, yes, but far more comfortable.

Evie Kirkland

My family and I (17 of us) stayed here from 16th -23rd august and we had the most amazing holiday. We were initially quite nervous to stay after reading some of the reviews, but we had a wonderful stay. All the staff, particular the hotel mangers, reception and bar staff were all so polite and went above and beyond to ensure we had a great time. Especially Paul and nick who were a pleasure to meet and made our family holiday so special. During our stay we had 3 birthdays and a 40th wedding anniversary and the hotel decorated our rooms and allowed us to go in the church on site so that we could celebrate the wedding anniversary. They ensured that we all had a fab time during our celebrations. The hotel is built on a hill which is fairly steep which can be difficult, but the hotel offers 24 hour transport to help you get around the hotel if needed. Being in the hills gives you amazing views of elounda. We were fortunate to see beautiful sunrises every morning from our apartment balacony and have stunning sea views. The hotel is very clean and the cleaning staff work so hard thoroughly cleaning the pools every morning. Our rooms were cleaned daily and towels changed between daily or every other day. The beach and town is a 20min walk away, there is a free shuttle bus but the walk was lovely. Its a lovely walk around the town & marina to get to a sandy beach with a park and lots of shops & restaurants. We found there to be a good selection of food at all meal times and we all and the children always enjoyed what we ate. The waiting staff always ensured the tables were cleaned and ready. We asked to get a table all sat together at the restaurant for one of the birthdays and asked if we could pay for a cake. The restaurant manger ensured this happened and helped make the birthday so special. I can’t thank the staff enough for all they did and we had the best time because of them.

ogbue

Exceptional Service & Family Fun – A great All-Inclusive Stay Elounda Residence Waterpark turned me into an all-inclusive convert. Before arrival, manager Pavlos assured us my mobility issues and my son’s dietary needs would be accommodated—and they were. A golf cart was always available, and staff prepared plain pasta for my son twice daily for two weeks. We arrived late and were warmly welcomed by Theo. Our hilltop apartment came with buggy service throughout our stay. The reception team was friendly and multilingual—Kristina speaks six languages! Any issues were resolved quickly. Pavlos personally handled room and internet problems, even offering complimentary spa treatments. Nikos stepped in when needed, speaking flawless German. The Ariadne restaurant served fresh, varied meals—Greek gyros, ossobuco, Asian dishes—and the staff were happy to accommodate special requests. Our daughter enjoyed kid-friendly options like nuggets and spaghetti. The resort offers stunning views, saltwater pools, and daily activities like kids club, archery, and mini-disco. Elounda town is nearby, and we enjoyed trips to Spinalonga, Agios Nikolaos, Knossos Palace, and the Libyan Sea. Yes, some rooms could use updating, and some activities catered to French guests—but we always felt welcome. Staff spoke multiple languages and were responsive and kind. Having stayed in 4- and 5-star hotels worldwide, I’ve learned it’s the people who make the difference. Elounda Residence Waterpark excels. Thank you, Pavlos and team!

Mark Williamson

Well firstly I will say dont believe all you read on these reviews, obviously some people are very hard to please. This hotel certainly is a 4 star, the rooms are perfect with all you need for your stay. Cleaned daily fresh towels and bedding. All the staff very welcoming and happy to help anyway possible, shout out to Andreass, Elvris, both made our holiday with entertainment and drinks factor. Location is ideal short walk in to Sisi port where there is also plenty of food places to visit. We had no issues getting sun beds, pool was perfect. I would visit here again in a heart beat absolutely brilliant thankyou to all at Costello village. Anyone considering a visit go for it.

Carlos Elola

Attention, stay, reception, pool, meals… everything was great. People working at hotel have been kindly and they have tried to understand us in every situation that we have asked. If I come back to Crete, sure I will come back to stay on this hotel. Thanks for all your attention.

On The Sidelines

It’s probably 3.5 for me but went for four stars. Room was adequate and cleaned most days with fresh towels and a/c. The food was very good. The staff all very friendly although clearly stretched with the pool bars not opening until 11am ish and not being allowed to drink your own water by the pool seemed unfair during hot temperatures. I enjoyed some water polo (could do with some actual goals rather than chairs) the pool was excellent. The entertainment was good on the evenings, particularly Andreas was a highlight who made everything really good fun especially when the internet dropped out regularly during karaoke nights. I would revisit this hotel and certainly Sissi, a beautiful place it is.

Paul Byrne

Would i stay here again absolutely no ,the pictures on their website are not the hotel,breakfast buffet is ok at best ,the pool bars if you get served are OK,the music is dictated by the bar staff and way too loud ,the rooms are designed for borrowers, using suitcases for storage,views are good depending on the rooms you get ,entertainment 5 out of 7 is in the sister hotel across the road ,maralaina needs a course on customer service terrible attitude ,ervis you absolutely saved the day what a ambassador for the hotel,if you not too clever on your feet 2 major ramps to negotiate or numerous steps, not a 4 star hotel just over 3 at a push ,great facilities outside hotel but would never book again

Matzen Bacher

Lovely hotel with very good food. Not the best place if you like silence. The swimming pool is great but quite busy. The rooms are basic with not much natural ventilation.

Марина Мочалова

Everything was wonderful! The atmosphere was warm and welcoming you could feel the care from the very beginning. The room was clean, neat, and had everything we needed. We were traveling with a small child, and it was incredibly comforting to see how understanding and thoughtful everyone was. The staff were absolutely amazing - kind, attentive, and genuinely caring. They never ignored our little one and always made us feel supported and at ease. The food also deserves a special mention - fresh, delicious, and clearly prepared with love and attention to detail. We left with only the best impressions. Thank you for the heartfelt hospitality - we’d love to come back!

Szy

How do we get started. Ill get the positives out the way, eventually we got the room we were promised, and all the staff are friendly, especially the staff at the bar, they are awesome. The place has some events throughout the week, such as a dj night on Monday by the pool, which was fun. The food is served 3 times a day at the buffet and has a smaller, yet nice selection. There's a little shop downstairs incase you need anything.The hotel is a 2 minute walk from the beach, which is always nice. However. When we first arrived we got a room which is somewhat imitating of a basement. It was horrendous. It had the smell of black mould and it was nothing like advertised. We had to go and get another room for a fee of £120.The upgrade only being £20 a day more, shows this is intended, for people to upgrade. We heard others around the pool also talk about this. It's hidden fees. I don't have any photos of the nice room, so check the other reviews.

Donna Bounds

A beautiful warm welcome and the first day has been superb. Great food, and selection of beverages. The rooms are lovely and the pool is perfect. We had a splendid 12 days and the Heronissos Team were brilliant, the food was tasty and plentiful, pool cleaned everyday, and the room was always cleaned with fresh bedding and towels. A great location and lots to do. Would definitely like to go back 😎

Shelley Dell

So I was dreading going to this hotel after all the bad reviews I had been reading. I did book there best rooms you could book. We had a late flight in and out, arrived after 12am man on the front desk was surper welcoming and polite no messing around straight to our rooms and said we could just give our paperwork tomorrow as it was late. First day like every hotel the best spots and best sunbeds where taken by 8am but they're is plenty of sunbeds. There is a security gaurd who works of a night and stops people putting towels down before 7am. Breakfast lunch and dinner was fine for what you pay not the best but food was hot and staff polite again. We had to queue once for lunch but that was coz we decided to go later and not when it first started. About 2-3pm all the youngsters aka 18-25 year old come out from the night before and when I say they are loud and disgusting spitting in the pool leaving there rubbish around the pool towels being thrown in the pool just a total disregard and disrespect for the hotel and others trying to enjoy there holiday. Late night bangs on door shouting and arguments around 3am to 5am so definitely not great if u want a good night sleep or have young children. If you do not book the better rooms you are in a different building across the road it has a kids pool there but thats all I see you still have to come over to the hotel to eat and get drinks. Myself and my family would exit the pool at this time and do other things to avoid this. The hotel overall wasn't as bad as I thought. Heronissos itself is very party vibe and I personally wouldnt return to this area China is more family friendly and not so much a young ibiza vibe. On our last day we also had a late flight and the hotel itself dosent have a shower room or anything for you to freshen up. But they do offer a room for 2 hours for you to shower and get ready for your journey home, I thought this was a great thing and was very greatful the room was like the updated room we had. Overall not a bad experience but wouldnt return due to just not the right area for us.

Dominic Gibson

The only good thing about the hotel are the cleaning staff and the outdoor bar staff. The rest of the staff look at you like you're the dirt on the bottom of their shoe. They would not do anything about the disruptions on the floor we were on, as there was multiple complaints. I do not recommend this hotel. Stay away.

Nabanita Chattopadhyay

The beach was within walking distance which was very accessible, The food was simply outstanding ( we booked breakfast and dinner) and all the service workers were extremely kind and amicable during our stay. The rooms were quite large for our family of four with a wonderful balcony overlooking the pool. Overall this experience was absolutely amazing and I would recommend it to everyone.

koby michaeli

We enjoyed our visit here and definitely will come back. 1. The room was very clean,nice and comfortable 2. The reception, Mr. Okba, professional and know many helpful things and tips. Always with smile and ready to help anytime. 3. The chef, Dimitri, is very good cook especially delicious desserts and he cares about everything, dedicated all the time. We had varsity and good food every day. 4. The owner, Katherina, is simply fantastic. Always helps, Always with a smile. Thank to her we had excellent deal renting a car from Motor club. 5. The location is excellent and near everything you need. Good swimming pool. Manolis and The rest of the stuff always very nice and ready to help us. Thank you all and see you soon.

ΙΩΑΝΝΗΣ ΔΑΣΚΑΛΑΚΗΣ

Everything were perfect.the stuff was very friendly and the food was excellent.perfect place.quiet and close to the sea.100% i will be there again

Aiku T6mme

We 100% recommend this place. Food is delicious, rooms are clean, staff is very friendly and you can ask for anything you need. They working together with car rental company and its very easy to get like new car with full insurance and your don’t need to worry about anything just enjoy your vacation.

ALESSANDRA Mardedaj

10/10 highly recommend,near by the beach, Clean Rooms , very very nice work Place!

Andrei-Ionuț Donțu

Our stay was mixed. The hotel is in a beautiful location with stunning views and access to a unique rocky coastline. The pools are very nice, and the staff were kind and helpful throughout our stay. However, the rooms and facilities are quite old and in need of renovation. We also found certain areas to be not very clean, which really impacted our overall comfort. The food was okay — not exceptional, but there was enough variety to find something decent eat. For one night stay was ok. With some updates and more attention to cleanliness, this could be a much better experience. As it is, we’d say it’s a place with great potential, but it needs improvement to truly match the setting.

Anthi Macha

The location is really beautiful and demonstrates all the wilderness of the south Crete as well as that of the open Mediterranean Sea. Unique weather phenomena that I have not seen in all my sailing life in the Aegean Sea. Stunning! There is always a problem at the entry to the location with a disgusting smell. Just for a few meters. I was wondering how could people leave there. The day we checked in there was a huge plumbing problem getting the smell all over the place with ambiguous water streams. It was settled within the day but the streams were not really cleared. Just some water here and there. We stayed 9 nights there and before the last two we realized when one of the chefs just quit due to a lot of pressure and aggressiveness by some of the personnel. The pool was with seawater and was marvelous and clean. If you prefer the beaches outside the resort, there are beautiful beaches that you can visit. The sea is cold. Apart from the restaurant area, where we noticed certain things, the rest of the person was very helpful and kind.

E. Putii

Avoid this hotel if you care about your vacation. 1. Service: There is none. The manager is rude, ignores safety rules, and treats guests disrespectfully. Staff seem afraid of him and are unhelpful. 2. “All-Inclusive”: It’s not. Same limited food every day, low quality, and even risk of food poisoning. No other food options around. 3. Drinks: Only the cheapest alcohol is included, served in tiny amounts. Anything decent costs extra. Water isn’t even included after check-in. 4. Beach: No private beach. The nearest one costs €20/day for old sunbeds and broken umbrellas on artificial grass. Water was murky and unpleasant. 5. Rooms: Very outdated, with uncomfortable beds and paper-thin walls. Showers in poor condition. Housekeeping is inconsistent at best. 6. Extras: Beach towels – €4 each. 500ml bottled water – €1.50. No mini-bar. One small water bottle per person at check-in – that’s it. You’re constantly being charged for everything. The place could have potential, but poor management and greed are ruining it. Not recommended.

Kocher Nazari

Spent our summer vacation here at Kalypso kretan village from 01.08-09.08. I don't want to say much about the experience itself since you can guess by the stars I have given the hotel. The view and place is beautiful !! The staff - except the bartender at the pool and some of the staff serving food etc. But honestly, I haven't seen this lack of management and poor customer service in a LONG TIME!! THE HOTEL and its standard compared to the price is SHIT! even though we complained on our room upon, almost, our arrival, got a new one that wasn't better at all. We couldn't leave the hotel because there was no refund. For those who will book.here in there future, please do book with refund so you can go somewhere else if needed 🙂 The pool was dirty, the food wasn't that good, hygiene at the kitchen and the maintenance of the dining room and the equipment was horrible. The pool served really bad drinks - the drinks and soda was thinned with water..even though we paid for all inclusive, it wasn't all inclusive, you had to pay for.some drinks, got some.discount at night upstairs, sunbed at the beach side cost 20euro. Never seen a this kind of bad gym in my life🤣 Honestly, this kind of place shouldn't be allowed to have customer, because it's not worth it!!

SEVIL E.

The location of the hotel is OK - you definitely need a car to move around. Plakias is a very nice town - which is 10 minutes by taxi (€8) away, amazing restaurants over there. As to the hotel; The hotel staff disappointed me a bit: My husband had a small accident, i needed to contact a pharmacy or doctor and I had no reception on my phone because of the location of the hotel. I asked the receptionist to call a pharmacy for me. (I was the only person at the reception at the time and the hotel was not full.) She asked me : Do you want ME to call the pharmacy for you? - I said, yes please. She rolled her eyes and called the pharmacy for me. And their emergency kit did not have a basic bandage! Our stay here began on the 29th July. It is not the beginning of the high season or anything. They could only offer me an antibiotic spray and cotton. The hotel pools are not very clean. The food is OK-ish. However, the price was very competitive!

Nađa Aćimović

The food is awful and its very similar every day. Food is very bland and kind of tasteless. The breakfast is decent. Beverages are water with color. Air conditioning is really old and it takes too much time to get room cold. After few days it started leaking. Except the staff everything is bad. Staff is very friendly and helpful. Room is okay. Its clean but outdated. Connection to the center is good and near the beach. Realistically this hotel is 3 star.

Tamara Mrsic

We are very satisfied with the hotel, food, service, cleanliness. The food in the hotel is varied and delicious. The staff is very friendly. The hotel is especially good for families with children because it has a large pool. We enjoyed our stay here for 10 days.

Francesca Pacurar

I had a very nice experience, clean room, fabulous views, delicious food. I liked the blaklava the most. You are experts in desserts but the food was also insanely good. The hotel employees are very welcoming and kind. We felt very good. And as a weak point I have to mention that the beds are not very comfortable, it would be nice to improve them. (the mattress is a bit hard). Thankyou for everything!

Indrė Kavaliauskienė

Very disappointing experience. I was misled by beautiful photos and advertising. The hotel rooms haven’t been renovated in 20–30 years, and the bathrooms are in terrible condition. The first night we were given a room in shockingly poor shape – even the bed linen was dirty. The next day, we were moved to a different room, which wasn’t much better. Everything felt run-down and neglected. The beach is quite far from the hotel, and the service was arrogant and dismissive. You’re simply presented with the situation and left to deal with it. I absolutely do not recommend this place to anyone.

Irina Nakeva

The hotel is really good for its price and the staff is really friendly and helpful. They brought my baggage to the 3rd floor. The all inclusive service is also good , you can grab something to eat or drink at any time during the day (23;00 o'clock). The food is delicious, I only miss the seafood. The rooms are being cleaned every day. The negative side is that the pool does not offer many lounges and are always occupied by towels without really people sitting on them. The hotel is near the beach with beach bars.( 5 minutes walking, cause the nearest beach is for the next hotel).

Aleksandra Staszewska

Just got back from an amazing stay at Palmera Beach Hotel & Spa in Crete! The hotel was very clean and well maintained, and all the staff were super friendly and polite. The food was honestly incredible – something different every day with loads of variety, so there’s definitely something for everyone. Breakfast was the only thing that stayed the same (the usual eggs, beans, bacon, hashbrowns), but they also had fresh fruit, cereals, and the pancakes and waffles were so good. The desserts were out of this world – not only delicious but beautifully presented too. The bar was another highlight – the bartender made one of the best mojitos I’ve ever had, and his signature cocktail was absolutely perfect. Just be aware that not all alcoholic drinks are included in the all-inclusive package – cocktails and premium spirits are an extra charge, which is worth noting. If you have a late flight after check-out, the hotel provides a luggage room, showers, and toilets so you can freshen up before you leave – a really thoughtful and helpful touch. Only downsides: the pool is very small (we didn’t use it at all), and our room, while clean, was quite tiny – more like a single than a double. That said, everything else was fantastic. The location is ideal – right on the main strip of Hersonissos, surrounded by great restaurants, bars, and clubs. During the day, there are plenty of sunbeds by the beach available to rent just across the road. Would definitely recommend – great food, great atmosphere, and great mojitos!

Lumina

My stay was absolutely wonderful! From the moment I arrived, I was warmly welcomed by an extremely polite, attentive, and helpful team. I especially want to highlight the front desk staff — they are truly a 10 out of 10! Always friendly, available, and ready to assist with genuine kindness. Every team member showed great care and attention to detail. The room was beautiful, very well-lit, cozy, and absolutely a 10! Everything was spotless, and the toiletries had a lovely fragrance — I loved every detail. Everything was perfect: the atmosphere, the service, and the attention to detail. A wonderful experience! Just as a suggestion to make things even better: it would be helpful to have clearer internal maps or signage, as the hotel is quite large and I got lost a couple of times. Also, having a small sign next to the room phone with useful numbers like reception would be great. I had an amazing two-day stay and will definitely return. Highly recommended — congratulations to the entire team for the outstanding work!

Thomas Howard

Absolutely fantastic service from all the staff throughout our stay at the hotel! We were greeted warmly everywhere in the hotel and felt very welcomed. We cannot speak highly enough about Mr Nikos. He was funny and gave great advice about the food on offer. Plenty of activities in between the hotel, right next to the sea with a fantastic view. Would definitely recommend to anyone and everyone!

Parnika Tripathi

I recently stayed at Palmera Seaside Hotel for four nights at the end of June, and honestly, it was such a lovely experience from start to finish. The hotel is perfectly located right next to the sea, and the view from the room terrace was absolutely stunning—especially in the evenings with the cool sea breeze. It made every moment on the balcony feel special. I chose the half-board option and I’m so glad I did! The food was amazing—both breakfast and dinner buffets offered a great variety, always fresh and delicious. I really looked forward to every meal. The room service was excellent—timely, clean, and attentive to details. What really stood out, though, was the warmth and friendliness of the entire hotel team. From the manager to the reception staff, restaurant team, and cleaning staff—everyone was genuinely kind, humble, and always ready to help with a smile. I truly loved every bit of my stay here and would happily return. Highly recommend this hotel if you’re looking for a relaxing seaside getaway with great service and a wonderful atmosphere!

Adridadro

We stayed here for 7 days. The staff was super nice and were happy to answer any question we had. The room was rather small and you could hear people partying all night. The food was amazing and had many different options for breakfast, lunch and dinner. My absolute highlight was the bar. The bartenders are doing an amazing job there and were in a goofy mood. Always up for a little chitchat.

William Davidson

This is a very basic hotel, we are a family of 5 and are struggling at meal times to find food that everyone can enjoy. The drinks included are minimal and anything else is extra. The beach although close is a good distance away. I can't help but feel that to really enjoy this holiday we will have to spend most of it outside of the hotel itself. For me the biggest test is would I come back here again, and unfortunately the answer is no. However in the short time we've been here the staff have been fantastic.

Roman Petriv

Nice hotel for the shirt period of rest. Rooms we had to stay were old with uncomfortable mattresses! The food in the restaurant hasn't a big choice. A lot of plastic glasses were in use on territory! Our room had a nice sea view!

steven davey

We had a fantastic and relaxing holiday at the semiramis Village complex.All the staff were friendly and open. The food was amongst the best i have had at an all in resort. The complex was kept clean and tidy by all the staff. Well located for bus use . You are able to travel easily using the local services. No real need for the surplus of hire places available.

Paula Jesus

We came here for he first time. For a long weekend 4 days , but I was really excited it's a beautiful hotel run by very friendly people, they are amazing, the hotel doesn't let you down in nothing the food was very tasty and different every single day, the staff are amazing too always with a smile , it's a goo value for money for an all inclusive hotel I will be back very soon for a long stay 😊❤️

Temp User

What got what we paid! Simple! Otherwise the rooms are decent sized. We had a nice ocean view from our room!! The bathroom had no shower curtain thus leading to lots of water spilling out. The pool is fine, but a lot of people just leave their belongings on the chair sort of reserving it even if they are not using it for an extended period of time. It's annoying to be honest. Noise insulation is next to none. Our neighbour (bunch of young drunk Germans) woke us up at 5am by their constant blabbering, arguments etc. It's maybe 3 star.

João Duarte

Our stay at Minos Hotel gave us mixed feelings. On the positive: the staff was incredibly welcoming, notably the cleaning staff that were super efficient and cleaning every day. The room was well equipped (despite being a bit small) and the shower was amazing. There was a very nice external rack to dry clothes. The hotel had a lot of amenities around and is right in front of the beach. The big plus for us was definitely the Children Pool, which made us have a lot of fun with our child. On the negative: the hotel always felt pretty crowded and the main pool was always very busy, except before closing. A big minus was the pool schedule: it opened at 10:30am and closed at 18:30, which is pretty tight for a holiday hotel. The breakfast was varied but quality wasn't great. Location-wise, despite having everything around, it was still 30 minutes from the old town by foot. Also, a big downside is the fact that this felt like a "family party" hotel: there was loud music every day until late at night (11pm) so we could not rely rest until then. All in all, if you are looking for a family trip with a lot of socialization, give it a go...but not if you are desiring a restful and comfortable stay.

EK A

I wouldn’t consider this a 4-star hotel—more like a solid 3-star on a good day. The reception staff were kind and helpful, which we appreciated. Some of the waiters were nice too, but others made us feel uncomfortable and unwelcome, which really threw off the vibe. The breakfast buffet was decent, nothing special. The dinner buffet, though, was pretty underwhelming. That said, we loved the fruit selection—easily the highlight of the meals. Still, overall, it didn’t feel worth the money. The hotel is clearly geared toward families. If you’re traveling with kids and enjoy magic shows, kitschy belly dancing, and a DJ playing ABBA and Pitbull on Fridays—this might be your thing. But as a couple, we wouldn’t recommend it. All in all, we didn’t have a bad experience—just not the one we expected. The 4-star rating set our hopes too high, and most things fell short. For the price, you can definitely find better nearby.

Cheryl Atkinson

Stayed at the Minos hotel for 12 nights and I would highly recommend this hotel. The staff are all lovely and so helpful 😊 I have a autistic son and all staff was so accepting of him and his needs especially the entertainment staff, A big thank you to Timothy and Erica for all the kindness they showed to my son. The hotel is located in a brilliant area, Walking distance to the beach and supermarket and restaurants. The hotel is clean and tidy and the pool was cleaned daily. We will be booking to go back next year.

Maria

It's a very kids friendly hotel. The pools are great, a very short walk to the beach, good games and activities around the pool for both kids and adults. The entertainment crew was great. The rooms were cleaned daily and the housekeepers did a great job cleaning around all our stuff (we had a lot of toys etc in the room). The breakfast was great with a big selection. The only negative was the older gentleman who was working the tables around the pool at breakfast. He was really rude to my mother, he was not nice to the younger staff and he made us all stressed trying (or make the younger staff try) to take our plates before we had finished eating. It was a very stressful environment. The rest of the staff was wonderful!

Lucian Comsa

Unfortunately it was a crappy experience from start to finish. Rooms are up to 3 streets away from where the hotel’s main lobby is. We were kept waiting in the lobby for 2-3 hours for the check in while they were ‘sorting out’ some confusion with the reservation not having registered (of course payment has registered correctly tho 😅). We only got the room after having asked about it countless times, so they weren’t even bothered enough to come tell us themselves that they sorted out the problem. We would’ve likely been waiting longer if we weren’t proactive about it. The restaurant manager somehow decided we were feeling too welcomed the next day at breakfast so he decided to make a scene about us having taken a 4 person table right next to the pool instead of a 2 person one. (We came as a couple and there were no 2 seats tables at the pool side). Strangely enough, the whole restaurant was empty since we usually eat breakfast very early. Even stranger, he did not argue with anyone else about this same issue throughout our stay. We got a room 3 streets away from where the hotel lobby is. Lastly, the hotel is still expanding at the time of writing so expect noise. A complete deal breaker. Plus the entire city aside from the seaside front street is a dumpster. Dirty, poorly maintained buildings.

Deivika

The hotel is small but not too small – just the right size. The food is delicious and reasonably priced, and the cocktails are especially tasty. We really enjoyed the DJ playing by the pool – the music was loud and lively, which was perfect for us as a younger couple. At the same time, there’s a quieter corner without speakers for those who prefer to relax in peace. The staff was very attentive and caring, always making sure everything was in order, even though the hotel was quite busy during the day. Common areas were kept clean at all times, and the staff was never intrusive. The sunbeds were very comfortable. The rooms aren’t particularly fancy or unique, but they’re spacious enough and meet all the basic needs. Every evening, there was something different happening – either a DJ set, live music, or movie nights on Sundays with free popcorn. Overall, the holiday was a great success. We have no complaints. The only minor issue, which is common in all of Greece, was the presence of mosquitoes – but of course, that’s not the hotel’s fault.

Andra Cordovan

I spent 7 days here. The hotel’s concept is very nice – 5 stars for the design. It’s an excellent choice for young people looking for a lively atmosphere. However, cleanliness could be improved. The balcony was not cleaned during the stay, and the bathroom was only tidied up superficially. Although it is adults only, I believe a few internal rules would enhance the experience for all guests, such as: • Quiet hours during the night • Minimizing loud music from rooms and hallways during the night. I understand it’s a resort aimed at young, energetic guests, but having some guidelines in place would ensure better comfort for everyone. On several occasions, I was woken up during the night by loud music from portable speakers in the hallways or noise from guests under the influence of alcohol. Overall, the hotel is a good choice for those seeking a party-oriented holiday, but less suitable for those looking for relaxation.

Lucy Edwards

This hotel is lovely. Me and my boyfriend stayed here for 10 days and thoroughly enjoyed our stay. The staff were friendly and very helpful. The food and drinks were very tasty and reasonably priced. The Greek salad in particular was amazing and only €8 which we thought was good. The pool area was very nice and had comfortable sun-beds, and a great DJ playing good music. The hotel was in a great location, just off one of the main roads, filled with shops and places to eat and drink. It was only a 5 minute walk to the beachfront and close to lots of different beaches to choose from. We had the junior suite on the ground floor which was lovely and spacious. Cleaners were efficient each and everyday, bed was very comfortable. The only complaints we had was that our room was so close to the restraunt that we couldn’t look out of our bedroom window as it looked over people dining, and all other ground floor suites had beanbags outside but we only had the wicker chairs, which was okay but just felt uncomfortable to sit on, being too close to the restaurant. Also, the shower flooded the bathroom slightly if you were in there too long, which was not a major issue but just meant we felt pressured to be quick! Overall, would definitely return to this lovely hotel and thought it was definitely worth our money!

Natalia Deeva

Our stay at this hotel was absolutely wonderful! One of the highlights was the smart and convenient dining concept. We had a room with breakfast included, and in addition, we received a daily credit of €22 per person to spend on food from the à la carte menu throughout the day. The restaurant is open all day until 10 PM, which made it incredibly flexible — we could dine whenever it suited us. The menu is excellent, with delicious, high-quality dishes that we truly enjoyed. The staff were outstanding — incredibly polite, kind, and attentive. Their warm hospitality made us feel genuinely welcomed. The entire hotel is spotless, stylish, and beautifully designed. Everything is done with great attention to detail. Highly recommended — 100%!

Lauren Dossetter

We had an amazing week at Cooks Club. We arrived late but were checked in smoothly and managed to catch a drink in the bar before it closed. The rooms were lovely and spacious, with good shower pressure and air conditioning. The food in the hotel was good value and plentiful. The staff were lovely and accommodated us for our late check-out (€30) as we had a late flight. The location is great, with the street full of shops and bars. The seafront is also lovely for dinners. We found that some places were quieter than others as the season is only just picking up. Overall, we had a lovely time and would highly recommend this hotel to anyone looking for a chill but entertaining place to stay. We’ll definitely be trying the other Cooks Club hotels.

Xhak

would like to give a big compliment to the Albanian bartender. He was absolutely professional, friendly, and always in a great mood. His cocktails were perfectly made, and you could tell he put care and attention into every drink. What stood out the most was his attentive service – he took time for every guest and always had a smile on his face. Thanks to him, we spent many enjoyable evenings at the bar. Truly one of the highlights of our stay – thank you for the excellent service!

Nathan Welch

Really nice hotel in a good location with the beach being near and also a few bars. Food was good and rooms were perfect with a nice balcony area. Entertainment team go the extra mile to get to know the guests and there are activities during the day if that’s what you want to do. Bar staff very nice, particularly the polish girl who recently started who I never saw without a smile. Great hotel which I would recommend to anyone.

Zuzanna Bogacz

Rooms were clean, everyday cleaning. Nice staff everyone say hello. Food good and big choice. Everyday animations at the pool with friendly Kamila. Staff at the bar nice, specially Magdalena with her hand for drinks and kind Lorenzo

Ioana Ardelean

Nice hotel, with spacious rooms. It was 5 stars before. The food was also ok but the breakfast and drinks were rather low quality. We were familiar with all inclusive drinks, but these were really hard to drink. Even the water had a strange taste, different from the one we bought from the store.

Ádám Szabó

Our holiday in Crete with friends was truly unforgettable, thanks to our stay at the St Constantin Hotel. The hotel offered excellent value for money, with reasonable prices and outstanding service. The staff were exceptionally professional, helpful, and genuinely kind. The variety of food and drinks exceeded our expectations, and the pools were consistently clean and well-maintained. Special thanks to the animation team—their energy, enthusiasm, and thoughtfully organized activities really elevated our experience. I wholeheartedly recommend this hotel to anyone planning a trip to Crete

London Diaries

I cannot recommend what a wonderful stay we had and have to say the staff were just incredible and so personal for a large hotel. We travelled with a 1 year old and they were so welcoming and accommodating to our child. The restaurant staff were warm at every meal and entertained my child in the most welcoming way every time and the buffet selection was excellent. They had a lovely little drop in kids club where the lady was so professional and amazing with all the children and the pool bar and facilitates in the main building we’re really nice with a good food and drink menu. We stayed in a newly renovated room in the main building which was modern and fresh and had a great size balcony with a side view of the sea, the hotel was very clean throughout and cleaners so helpful. The second building was nice to go to for those that wanted a shallow kids pool and indoor pool when the sun is very strong as the other pool has sun all day long. The treatments at the spa were best in class but areas of the other building are still to be renovated. Old Town is only 25 minutes walk away and there is a great supermarket 2 minutes walk away with more shops and restaurants on the sea front. We really loved our stay here and honestly the staff all felt as though they also loved working there too.

Bianca Isabella

The staff was incredibly friendly and attentive to every detail, which made our experience truly enjoyable. The breakfast was delicious and offered plenty of variety. We felt very comfortable throughout our stay and we will definitely return with joy!

Aleksandra Letic

Hotel is few minutes from the beach and main promenade that leads to old town (20 min walk from the hotel), has a nice pool and spa, and restaurant with evening entertainment. Rooms were modern, wonderful, clean, with good air conditioning, fridge and coffee maker. Hotel breakfast and dinner were also amazing with great variety of food every day. Staff were really welcoming and happy to help whatever was needed. We would definitely come here again.

Jess

It was my second time at the hotel and I loved again. If you have the right room the hotel is perfect (we needed to change ours because we needed a bathroom with a window, which they helped us with immediately). In the new room we could see the ocean and the white mountains from our balcony. I loved it. The food is absolutely delicious (breakfast and dinner), the buffet is big and has so much to offer and the staff in the food area is super attentive. We often talked and joked with them if they had time. All the service personal are great, really kind, helpful and always willing to give you insider tips or teach you Greek if you want. The answered all our questions and even surprised me on my birthday with a delicious cake, flowers and chocolate strawberries. It was so lovely I almost cried. Everything is clean and they are always open for input. It's also in walking distance to the old city and like 3 minutes to the beach. And they have youtube on their tv, which was great when we couldn't go out because of the Sahara desert sand. I will come back next year and I'm already looking forward to it.

Tatjana Stasko

Just spent 10 nights here! Everything was perfect! The rooms are spacious, very clean and most importantly sound proof and total black out curtains! We slept better than we sleep at home! Their mattresses are hard - but this is what we love! Water quality is very good - I can tell by noticing how soft and moist they are after washing with just a shampoo. Their breakfast and dinner buffets are really good varied and always based on local cuisine and really high quality products! My favourite in the morning was yogurt with fruits and nuts, and I the evening, despite the huge selection of delicious desserts, my favourite was - Greek cheeses with fig jam - it is heaven! Inside swimming pool was 34 degrees in April which was amazing for our 9y/o son. Every staff member was very nice and kind. 3 min walk distance there is a nice supermarket Xalkiadikis - for all the necessities but also local cheeses and mountain tea and on the beach side a very good shop - Olive Garden - where you can more or less buy all the souvenirs to take with you. It is also a nice walking distance to the town centre. I highly recommend this hotel to everyone who wants a good holiday in Crete!

M Krou

Absolutely incredible experience from start to finish! The rooms were stunning, spotless, and beautifully designed, with breathtaking views that made every morning feel magical. The pool area was serene and well-maintained perfect for relaxing under the sun. But what truly blew us away was the food. Every single meal was a masterpiece! The flavors, the presentation, the variety everything was top tier. A huge shoutout to the chef, who is nothing short of a culinary genius. You can truly taste the passion and creativity in every dish. Dining here was an experience on its own, and we found ourselves looking forward to every single meal. Highly recommended we can’t wait to return!

NIkos Doxastakis

One of the best experiences I've ever had... The hotel is really beautiful and the food is amazing. The view from the pools and the rooms is breathtaking and there are some stairs at the hotel entrance that lead to one of the most beautiful beaches in all Crete.. i highly recommend it and definitely visit it again!

Lukáš Pitoňák

Nice hotel, though disconnected from the beach (183 steps of a hot, uneven, uncovered and without good railing staircase). No free wifi- very expensive and paid by day. The hotel is praised by its food. Except few selections (like chicken) it's all mediocre. The worst is the coffee: the same instant coffee machine in all bars, it's just bad. We had to buy for us a better coffee in the supermarket nearby. The staff of the hotel is very helpful. Rooms are nice and clean, cleaned daily. There are not many without see view, but definitely ask for that - those few looking other way are not nice to spend time on. There is only one pool normal guest can use, same for the pool bar. Half of the pictures of the pools are in the "Golden wing", where we weren't supposed to go. After you conquer the stairs to the beach, the beach itself is turquoise blue, beautiful. Don't expect it to be sandy though, twice during our stay wind came, and the waves took all the sand out. The beach was most of our stay just pebbles and stones. Not comfy at all. The sunbeds are from 10€ ~30€ per set per day, and are very soon taken by early goers. The trips the hotel offers, are quite expensive. It's cheaper to rent a car for 2 days and discover the island on your own. Overall very nice holiday, but there are some cons.

Anastasia

We had a really nice stay. The hotel is on a hillside with amazing sea views. I highly recommend upgrading your room – the standard one was very small and not comfortable. The sea view room made a big difference. The beach is beautiful, totally worth the walk down. Some complain about the steps, but for us they weren’t a problem at all. Actually, it felt like a nice little workout after eating half of the restaurant. The hotel feels best for adults – there aren’t any activities or play areas for kids, so families with children might find it a bit boring. The staff were great – super friendly and always happy to help. Whether it was the reception team, the waiters, or the pool bar staff, everyone made us feel really welcome. The food was really good. Even as a picky eater, I was happy. During the day, there were also snacks available at the pool bars – like sandwiches and hot dogs – which was really convenient. The rooftop pool bar is amazing – very modern and stylish. It’s a great spot to relax, enjoy a drink, and take in the stunning views. There are extra charges like paid Wi-Fi and the tourist tax, and you’ll likely want to upgrade your room – so keep that in mind. But overall, it’s a peaceful, scenic place, perfect for a quiet beach holiday.

Μανώλης Σαιτης

Amazing stay! We had a fantastic family holiday at Mistral Mare Hotel. The view over Voulisma Beach is breathtaking, the rooms are renovated and clean, and the food (all-inclusive) was excellent every day. One of the highlights was the "secret" passageway under the road that leads directly to the beach via a small staircase — a lovely touch that made access to Voulisma Beach quick and easy for the whole family. We found the hotel to be excellent value for money, especially considering the quality of the amenities and the fantastic location. It’s a shame that many happy guests don’t take the time to leave a review, while only the few with complaints seem to speak up. So here we are — highly recommending this hotel to anyone looking for a relaxing and enjoyable holiday in Crete. We’d gladly return!

Ayco Thelen

It’s our first and last holiday in this hotel. When we arrived here we were very happy, but when we saw the rooms, our smile quickly disappeared. We asked for a family room with view of the garden, but we did not get that. Only one room of the 2 has air conditioning and a socket/power point where you can charge your phone. We paid extra for the wifi, but it barely works in the room and it doesn’t work at the restaurant. The food at the restaurant is not good. Some things are okay, but most of them are just not yummy or don’t have a lot of taste. The staff is not very friendly, especially at the bar. And you would think all inclusive, but you have to pay extra for almost every cocktail. The pool is saltwater. You have to pay a lot extra for things that you expect not to. It’s a hotel you stay at if you are going to a lot of things and not stay in the hotel all the time The location is good though, i recommend to hire a scooter so that it’s easier to get to the small city. The city is very nice.

Robertas Stankevic

Pros: The hotel is a bit older, but the rooms and grounds are kept clean and well maintained. Overall, it feels tidy and looked after. There’s plenty of food available, and dishes are replenished when they run out. The location is lovely – perched on a small hill with sea views from almost everywhere. The beach is about a 5-minute walk (around 400 meters), and we really enjoyed the soft sandy shore. Cons: When we arrived in the evening, we had dinner but found there was no drinking water available in the room, nor anywhere to get it. Only the next day were we told that bottled water could be purchased at the bar (€2 per bottle, while the same bottle in a shop costs €1.50). So, regardless of your arrival time, you’ll need to arrange your own drinking water. There are two swimming pools, but they’re always busy and sunbeds are almost impossible to find free. Food variety could be better — although the buffet theme changes daily, in reality it’s usually just one new dish, while the rest feels like a repeat of earlier meals with a different sauce or mixed into pasta. After a week, it does feel a bit repetitive. Another downside: we wanted to order a takeaway lunch pack for our early trip the next morning, but were told it can only be requested before 5 PM. The receptionist then suggested we could come to the restaurant at 6 AM and there would be something to eat. Unfortunately, when we showed up, nothing was available — so we left hungry. I honestly don’t know what guests are expected to do if they arrive outside meal hours, but it seems you just have to go without food. The air conditioning is very outdated, and since the electricity only works with the room key, it takes around two hours to properly cool down the room, which can be frustrating after a hot day. The fridge in the room was also a letdown — completely empty, not even a bottle of water provided on arrival. Overall: The hotel has a great location with nice views and a pleasant beach nearby, and it is reasonably well maintained. However, the lack of basic conveniences like water on arrival, limited food flexibility, outdated facilities, and crowded pool areas make the experience less comfortable than it could be. With some service improvements, it could be a much better stay.

Alexandru Ciprian

The property is advertised as a 4-star hotel, but in reality, it falls far below that standard—more accurately resembling a 2-star establishment at best. From the moment we arrived, the experience was disappointing and concerning. The first thing we were told at check-in by the receptionist was that we should pay to use the room safe deposit box because, and I quote, “you never know what can happen with your valuables.” This immediately made us feel unsafe and uneasy about the security of our belongings in a place that is supposed to offer comfort and peace of mind. The room itself was completely unacceptable. Our balcony overlooked a garbage disposal area, creating an unpleasant and unsanitary environment. The shower head was covered in mould, the water taps were encrusted with limescale, and the room was infested with bugs. Most concerning of all, however, were the serious electrical hazards. There are exposed wires and poorly secured sockets throughout the room. These are located at floor level—exactly where our young son plays and moves around. This poses a clear risk of electric shock or fire, which is deeply distressing for us as parents. The red and black wires protruding from the wall appear to be improperly insulated, and at least one socket is visibly damaged and loose. We spend time in this room daily, and the condition we’ve been left in is not only unacceptable but potentially dangerous. From both a safety and legal standpoint, this situation is a serious breach of the standards advertised.

Bianca m

We deeply regret choosing Hotel Mediterraneo in Hersonissos. Despite clearly requesting a room near the elevator (due to mobility issues), we were given a room far away, only accessible via many stairs – completely unsuitable. The room itself was filthy: old, poorly maintained, and infested with bugs. There were dead insects under the bed, cockroaches running around, and thick cobwebs hanging from the lamps. Completely unacceptable. The food was also a major letdown: the same dishes every day, served lukewarm and lacking any real taste. We could barely eat any of it. On top of that, the staff – especially at the bar – were rude and unhelpful. In our opinion, this hotel doesn’t deserve any stars, let alone four. We strongly advise others to avoid this place. Save your money and choose a better hotel. For us, definitely never again!

Adam Bramley-Martin

Absolute holiday from hell, been to many hotels in Greece from 2 star to 5 star and have never experienced a hotel like this! The staff are absolutely rude and dismissive for any request from any of their guests. Swimming pools absolutely dirty around the sides with slime around the grouting. Pool closes at 19.30 however guests in the pool until gone 22.00, water from which created pools on the paths and slipping hazards to which my 6 year old son slipped and ended up in the local hospital and having 4 stitches in his head. The hotel did not have an adequate first aid box and none of the reception staff was bothered. No empathy or check ups. Had to beg the hotel to complete a accident report on the last day of our holiday to which our Jet2 rep had previously asked for when the accident had happened. The hotel promotes its self as a 4 star hotel, I’ve stayed in better 2 star hotels. Rooms majorly need updating or at least broken/ damaged furniture replacing. Our room was dirty, again reception not interested in this. Bathroom still dirty from previous guests, hole in the side of the bath panel with tissue paper stuffed in, mouldy around the bath and shower head. Mattress stained, bathroom locks broken, air conditioning unit broken and not effective. Plug sockets hanging off the wall, Pool areas very tired, human excrement smeared on the pool toilet walls for days. The kids slides/ sprinklers for younger children broken. Evening entertainment is very basic, kids disco for 25minutes at 9pm followed by Karaoke or a music quiz. Met with the hotel manager who was very defensive of the whole of the hotel and staff, stated that all his guests were happy however a lot of guests was unhappy which is evident around the pool and guests complaining in reception. When things kicked off, the hotel manager would hide in his office. Would definitely not recommend this hotel.

Kseniia Didukh

We are currently staying at this hotel and everything is wonderful. Our room 2312 has a beautiful sea view, it’s clean and very quiet. The staff is extremely friendly. The administrator, Alex, did everything possible to check us in earlier than the standard time and has been very helpful with all our questions. The food is tasty and varied. We enjoy the white wine, and the local spirits make for excellent cocktails. We haven’t used the pool, as we came here specifically for the sea. It’s just a short 5–7 minute walk away, which is very convenient. This hotel is a solid 4-star option. We are happy and having a wonderful vacation here.

Lena Wedenig

we had such a good time. the view was breathtaking and the beach was nearby. the food was amazing and they had a variety of dishes. the nicest people work there and everybody was super friendly. we would love to come back again. miss it already🫶🏻

Zsolt Kiss

Great hotel! The view is absolutely breathtaking, the personnel is very kind from the receptionist to the cleaning staff, bartenders everybody! I see a lot of complaints that is on a hill, well yes but the view is absolutely amazing and the walk to the beach is short and not so challenging. I recommend this hotel, and when we will go back to Crete most certainly will book at Hersonissos Village Hotel again!

JF Šink

Absolutely amazing stay! Everything was just perfect — the surroundings are stunning, the food was delicious, and the atmosphere very relaxing. The housekeeping staff was excellent — always friendly and keeping everything spotless. And a special mention to the bartender Dimitrios — he’s simply the best! So welcoming, professional, and always made our evenings more enjoyable. Highly recommend this hotel!

Mz Q

Stayed here for 10 days Group booking- large family Amazing food- we stayed all inclusive- the cuisine was varied and tasty Lovely staff- all very helpful and responsive We were with a family member with mobility issues (walking stick) so location wasn’t great and the hotel is on top of a very steep hill and there’s steps all around the hotel (fewer steps to her room- they seemed to accommodate this when they saw her!). We ended up getting taxis into the town or beach but other family members could walk Lovely little mini shop on site - the staff member there (fairly young- 20s/30s) is very helpful and thoughtful to customers. I would recommend the hotel Very clean Lovely views Great pools

Sam Horgan

The Kalyves Beach Hotel is an absolute gem in Crete! The location is simply unbeatable, right on the beautiful sandy beach and just a short walk to the charming village. Our room was spotless and comfortable, and we loved the stunning sea view from our balcony. What truly made our stay special, however, was the staff. From the friendly and hardworking team at the pool bar to the helpful receptionists, everyone was so welcoming and genuinely dedicated to making our vacation perfect, and a special shout-out to Rep Momo, who was wonderful. With the lovely pools and delicious buffet, we had everything we needed for a truly relaxing and memorable holiday. We can't wait to go back!

Peter Erjavec

I recently stayed at this hotel with my family and had a very positive experience. The cleanliness was excellent — everything from the rooms to the shared areas was spotless and well looked after. I’d give it a solid 4.5 out of 5, as there’s always a little room for improvement, but overall it was truly impressive. The hotel staff were helpful and welcoming throughout our stay. Everyone we interacted with was professional, kind, and ready to assist whenever needed. Their friendliness made a big difference and helped us feel at home. Again, a strong 4.5 out of 5. One of the highlights for us was how child-friendly the hotel is. There were plenty of activities and spaces designed for kids, and the staff were very accommodating to families with young children. It’s definitely a great choice for families. The food was decent — I’d rate it around 3 out of 5. While breakfast had a nice selection and the ingredients were fresh, the overall variety and taste of meals could be improved. All in all, a great hotel for families looking for comfort, cleanliness, and friendly service, even if the food didn’t quite match our taste.

harrry higgs

The man on guest relations was fantastic!!!! We would not have had a great holiday without him . He showed the best places to visit and they were amazing . Loved every minute. The food was excellent!! The staff were all friendly and helpful. The entertainment was amazing .the hotel has a very nice sandy beach with clean sea with free sun beds and umbrellas. We would love to come back

Iuliana Cirnuleasa

I had an amazing experience at this hotel! From the moment I arrived, the staff was incredibly welcoming, professional, and attentive. The check-in process was smooth and quick, and the room was spotless, spacious, and very comfortable They have different shows every night,kids entertainment and they have 2 swimming pools and a very clean beach with breathtaking scenery 😍

manolo blanic

From the moment I arrived, Momo and Iva made me feel incredibly welcome. Their warm and friendly attitude truly set the tone for a wonderful stay. They were both very professional, helpful, and always had a smile on their faces. Whether it was offering local tips or helping with anything I needed, their service was top-notch. A big thank you to both of them for making my experience even better — they’re a real asset to the guest relations team! Highly recommended.

Mirka Obročníková

A wonderful summer stay – full of warmth and energy! The hotel would definitely benefit from some light room renovations, and there could be more sunbeds by the pool – they fill up quickly, especially in the mornings. But these small inconveniences were easily overshadowed by everything else this place has to offer. Located just a few steps from the beach, with gorgeous soft sand, crystal-clear water, and even the occasional fun waves, it's a perfect setting for relaxation and water fun. You’ll also find water sports right on the beach, and in the evening, you can take a lovely walk into the nearby town centre full of charming shops and restaurants. The hotel food was excellent – always fresh fruit, plenty of delicious salads, and tasty, varied dishes every day. The animation team was absolutely brilliant – full of energy, smiles, and great ideas for kids and adults alike. You'll never be bored! What really makes this hotel special, though, is the incredible staff – from the kind and attentive waiters, waitresses, bartenders and restaurant manager, all the way to Niko, the unforgettable hotel lifeguard. He’s a true gem – full of positivity, humour, and genuine care. He brings a warm, family-like energy to the whole place and is simply irreplaceable. If you're looking for a relaxing, fun, and heartwarming holiday, this is a truly great choice. We had an amazing time and would absolutely return!

Zoltán Andrejkovics

We spent a great holiday week in this lovely hotel. The animator team was well above the expected, great games/fitness opportunities during the day and great shows in the evening. The hotel is very close to the beach and there are also some open air pools. The food was maybe not a 10 star but always fresh and delicious. I must also say that the waiters were always helpful and very positive! Thank you for everything!

Juverdeanu Mihai

We had a fantastic stay at Astir Beach Hotel. The hotel is just steps away from the beach, which made it the perfect getaway spot for some much-needed relaxation. You really can't beat the location — being able to walk out of the hotel and straight onto the sand was amazing. The staff were incredibly warm and welcoming from the moment we arrived. Everyone we interacted with was friendly, helpful, and always smiling, which made the atmosphere feel very relaxed and inviting. Our room was clean, comfortable, and had everything I needed for a great stay — plus a balcony with a lovely sea breeze. Waking up to the sound of the waves and catching the sunset in the evening was a highlight of the trip. Many thanks to the best polo gate keeper (I forgot his name, but I remember he is from Athens) -> you really know your way around kids! Cheers and hope to see you soon!

Masha Bychenko

Absolutely loved it. On the first day the hotel made a great impression. Five stars for the bartenders Pablo and Sofia, great people, awesome cocktails and shots. My friends and I are very pleased with the services. Highly recommend!!!!!!

Dominika Obročníková

One of the best holidays I've ever had! Although the hotel itself is quite old and would benefit from partial renovation, what truly makes this place exceptional is the people who work there. From the waiters and waitresses to the bartenders and the restaurant manager, every member of the team is incredibly kind and welcoming. Every morning starts with a warm smile and genuine willingness to help – and that hospitality continues all day long. The true cherry on top is the hotel pool lifeguard, Niko. A big man with an even bigger heart, he manages to enforce the pool rules with humour, calmness and respect, making sure everyone feels safe and at ease. He's always ready to help, no matter the situation. In case of injury or any issue, his professional and above-standard care was truly admirable – he gives his time and energy without hesitation. This holiday was one of the best I’ve ever experienced – not because of luxury, but because of the people who turn an ordinary stay into something unforgettable.

Murat Cesur

I have stayed in more than 100 hotels throughout my life, and I have never experienced a worse holiday than the one I had here. I have traveled to more than half the world, and yet this is the first time I have encountered such unacceptable service—both in terms of food and hospitality. To begin with, even getting a simple bottle of water was an issue. And let me clarify: I am staying here under an all-inclusive concept. Despite that, we couldn’t even get a bottle of water for our room. At around 9 PM, I went to the restaurant and asked for water. I was told, “Get it from wherever you had your meal.” When I went to the lobby, they said,“If you come from outside without having dined in the hotel, we cannot provide you with water.” 🤣 It was honestly shocking—they refused to give us water that likely costs no more than 30 cents. It was like a bad joke. As for the pool, it seems no one from hotel management has ever used it themselves. The entire pool contains salt water. Everyone I spoke with had similar complaints. Most guests were swimming with diving goggles—clearly not a normal or pleasant experience. The food was another disappointment. It was the same every single day, with no variety whatsoever. And what shocked me the most was that while guests were still eating, staff would begin clearing away the food and packing everything up. It was incredibly disrespectful and unprofessional. They give you a card, and there is a snack bar at lunchtime—but the snack bar is located only at the children’s pool. So if you are swimming at the main pool, you have to get up and walk all the way to the children’s pool. It’s completely absurd!!! 🤣

Iain McGowan

We have just returned from a trip here. The food and pools are excellent. Plenty of choice. All the staff were very friendly and helpful. A big shout out to both lifeguards who are the friendliest I’ve come across. Always smiling and getting involved with the kids (countdown on the slides when racing etc) The hotel is mainly French and German families. Whilst we didn’t have an issue here, our boys did struggle to make friends due to some language issues. Lots of food choices and the drinks were excellent. The only negative experience I came across, was the lady who took your photos on an evening when going for dinner etc. She wanted to take our photos. The next day, I did buy 2 pictures off here. But she was very annoyed and told me I was wasted her time (she google translated this). I found her rude. A last shout out to the staff for helping me on departure day with an issue for my son. What they provided us with, I’m very grateful. Thank you. We stayed in room 1001 and perfect location.

rebecca

We are returning to this hotel in a couple of weeks and cannot wait to arrive! It's very clean and comfortable with excellent facilities and very friendly staff. The reservations manager Maria is particularly kind and helpful and went out of her way to accommodate myself and my teenage daughter. We really enjoyed the food and found everything to be high quality. The main restaurant is very clean and spacious and had a large variety to choose from without repetition. The ice creams around the pool are also really good. The location is a few minutes walk from stalis which has a beautiful beach and lots of cute little shops. Love this hotel and can't wait to return. Highly recommend.

JemD HOP

Here now. I would love to say this hotel exceeded my expectations but I cannot. Whilst there are staff that make this review better rated than it should be, a lot let's this hotel down. So il do 2 paragraphs. One good one bad The bad..... we have already changed rooms due to the amount of red ants and huge ants in our beds upon returning to our room for the night. All over the floor, the beds , the bathroom everywhere. That room was dated and at the top of the hill, not ideally situated for people with young children. There are cockroaches in the main pool area, toilets and around that vicinity. The snack bar staff are less than friendly so far, they change daily so let's hope for better tomorrow. We are now in our second room and I am experiencing what can only be described as fear induced insomnia....there is something or some things trying to get through our drain/plugs in the bathroom. Making a racket, tapping, pushing something in there, ive gone in to look and nothing to be seen it stops and then I go back to bed and it starts again five mins later. Now identified as a rat in the air con and the walls running in and out. We have now been changed rooms again 🫠 The main pool is highly chemically treated, one of our parties eyes had a major reaction ans they had to leave and come back due to the reaction, its also ruined all of our swim wear as it has died everything a bleach yellow. The race to get sunbeds is unreal, I never understood hotels allowing people to put towels out at the crack of dawn n then not show up till after lunch. Happened alot and causes a lot of arguments between parties when one accuses the other of stealing sun beds 🤪 crazy lady. The reception staff could do with being friendly being customer facing. Plus point with all this going on the bad points is the cocktails are good and strong. Despite our complaints and awful service we did get given a fruit basket.... of which being all inc we got for free anyway 😂 honestly I wouldn't stay here again What started as a promising relaxing break ended in disaster. The good ..... restaurant staff are lovely, George especially is a lovely gent. The bar staff also friendly in the main bar and the pool bar. The food is good, lots to choose from. The second room we had is modern. The WiFi is good. The taxis to and from everywhere including within the hotel and to the beach are well thought of and the drivers are more than helpful and friendly. Cleaning staff are great, again more than friendly. The shop is well stocked if a little overpriced but it is well run . Would not stay again. Ever. Not relaxing. No sleep and genuinely poor overall. The good points sadly did not make up for the bad. Have raised a complaint with TUI aswel

vinny A

Excellent hotel. Staffs are extremely helpful, rooms properly cleaned every day. The food variety was just exquisite. I want to particularly mention the outstanding staffs like Dimitri , Manoli and the rest. I would definitely be coming back here.

KOSTAS KOKONAS

Disappointing, no value for money whatsoever. The room was poorly equipped and not functional at all. We had a maisonette and on the ground floor there was no mirror in the room, only in the small bathroom, and no TV. The shower cabin was 70x70 cm, with very low water pressure. We had half-board but only ate there one evening — the food quality was unacceptable. The pools were small and usually crowded, making it hard to find a sunbed, and there was a lot of noise. No soundproofing in the rooms — you could hear everything around you. Without the air conditioning on 24/7, it was impossible to stay in the room. The interior felt like something from the 90s or early 2000s! Definitely not worth the money we paid — probably only suitable for mass tourism. On the other hand, the staff were extremely polite and the exterior architecture was interesting — this is what misled us and made us overlook the details. The management went out of their way to make our stay comfortable and welcomed our feedback with genuine interest. We truly appreciate their efforts and look forward to seeing the hotel evolve even further.

Jacob Kendrick

Dirty. Unsafe. Overpriced. During a wedding event, someone with access to a key entered our room while we were out. Our bags had clearly been gone through — clothes were thrown everywhere. Even worse, friends staying at the property had a Rolex watch and a gold bracelet stolen from their room. There were also several suspicious incidents: someone entered our room at 11:30 PM but left when I went downstairs. Another friend had someone come into their room at 4:30 AM. Additionally, the photos online are very misleading. The rooms are far less modern and clean than they appear, and the pool is much smaller than shown in the photos. Our feet felt dirty as soon as we stepped out of the shower — the floor clearly hadn’t been mopped in ages. We felt completely unsettled and unsafe throughout our stay. While the location is beautiful, we would strongly advise against staying here. It was the most expensive hotel we stayed at in Europe and NOT worth it.

Maud NTONGA

I stayed at this hotel recently and unfortunately, my experience did not match the expectations set by the photos online. Positives: • The breakfast was decent and satisfying. • The room itself was functional, and everything was kept clean. • The front desk staff were exceptionally warm and helpful, definitely a highlight of the stay! Negatives: • The photos online make the hotel appear far more luxurious than it actually is. In reality, it’s more of an apartment-style hotel with no real services like room service, which was disappointing. Lots of water and pipes problems. • It was quite noisy during my stay, and the noise levels made it hard to relax. • The overall standard of the hotel did not match what was advertised. Overall, while the staff and cleanliness were great, the experience didn’t meet the expectations set by the online presentation. I wouldn’t recommend it if you’re looking for a luxury stay as pictured in the photos.

Theodora

We stayed at Grecotel Plaza Beach House for my birthday and had a fantastic time. Check-in began with a complimentary room upgrade—such a thoughtful start—and on the big day the team surprised me with a free “Happy Birthday” cake, which really made the trip feel special. The hotel itself is spotless, the staff are genuinely friendly, and the private beachfront (complete with comfy sunbeds) makes it easy to unwind. Breakfast is a generous buffet: I loved the continental spread of fresh fruit, pastries, and cheeses, though the hot options weren’t quite to my taste. One minor quibble: the in-room Nespresso machine only comes with a few complimentary capsules, and extras are €2 each. Overall, we couldn’t have asked for a better stay and would happily return to Grecotel Plaza Beach House on our next trip to Crete. 😊

Liviu Andrei

The place is very beautiful, clean, with a staff that provides excellent service. The breakfast/lunch/dinner area is very elegant and clean. The breakfast is very well balanced and quite comprehensive. These are the positive aspects. Unfortunately, there are also a few negative points: I'll start with the room we stayed in and the neighboring ones — the sound insulation is very poor; you can't get any rest at night, as it feels like the windows are always open (the rooms face back a road with constant traffic). Then there's the metalic spiral staircase, which feels like you're climbing into an attic — very uncomfortable and undesirable. And one last thing: I didn't understand why there are no mosquito nets on the windows, especially considering the high number of mosquitoes. Finally, I’d like to mention that the adult pools close at 7:00 PM — exactly when it would be ideal to take a swim and enjoy the moment. This is incomprehensible to me. That being said, it is still a pleasant place, above the average offer in the area.

Eliška Kováčová

We recently stayed at this hotel and overall had a great experience. The staff was incredibly kind and helpful, which made us feel very welcome throughout our stay. The food was delicious with a wide variety to choose from, and we especially enjoyed the entertainment evenings with live music several times during the week. It was also great that sunbeds were available for free both by the pool and on the beach - but the amount is not sufficient. Also we appreciated the billiard table as well - it was a nice touch! However, there were a few downsides. The use of disposable plastic cups was excessive. They have glass options, but they just don’t use them. Our mattress and sheets were not very clean. A lot of different stains. Lastly, the cleaning staff sometimes came by before 9 AM, which interrupted our rest. Overall, there were both highs and lows, but with a few improvements, this hotel could offer an even better experience.

Alice Istrate

We loved the hotel and the people a lot, especially Ilias, the manager. He is always there for all the guests, does a lot of things, from making pizza to looking after guests, entertainment, or any issues they might have. He is warm, welcoming and has excellent sense of humour. He made us feel very welcome. ❤️

Maciej Malec

Great hotel with a beautiful view of the sea, a separate beach with sunbeds. Very clean rooms with air conditioning, every morning a nice lady did room service. Large swimming pool with crystal clear water, the kids were delighted. Great and varied food for both adults and children. Car rental available in the lobby. The service of the hotel, bar and restaurant at the highest level, I think that five-star hotels do not have such service. They bend over backwards to help in every matter with a smile on their face. I can't imagine a better rest. I really recommend it!!!!!!!!

Mohamed Hijazi

I had an amazing stay at Diogenis Blue Palace Crete! From the moment we arrived, we were welcomed by the friendly and professional staff who made our experience truly special. The hotel is clean, beautifully maintained, and offers a relaxing atmosphere perfect for a holiday in Crete. A special thank you to Chef Elias – not only was the food absolutely delicious, fresh, and full of flavor, but Elias himself is an incredibly kind, warm, and wonderful person. His excellent attitude and friendly spirit truly made our dining experience unforgettable. Also, a big thank you to Costa, whose kindness, professionalism, and warm attitude made us feel at home. His exceptional service stood out and made a real difference. Highly recommended for anyone visiting Crete! 🌟

A Google User

Such a lovely hotel, so much to offer with a private beach right in front of the hotel and excursions. Workers are absolutely amazing, so friendly and attentive, Benny the bartender was so kind and joyful, Sophia at reception greeted us so kindly with a lovely smile and Ilyas really made the experience here so joyful and fulfilling. So much to the experience, will definitely be coming here again thanks to the amazing hospitality. Highly recommend for a family holiday away.

Bethany Frank

Such a beautiful group of people who work there. Amazing reception staff, manager was so so so helpful to me and my family. Restaurant staff 10/10 service, so kind, very efficient and professional. Very good selection of buffet food catering for all ! Cleaning staff was lovely lady’s fabulous at their job amazing service again. Bar staff again purely happy people so chatty and polite ! Moved me and my family rooms without us even requesting to a room better suited for my young baby amazing and greatly appreciated with 0 extra cost. Through and through lovely hotel with the best people.

Catriona

At first this hotel was a bit of a shock but it's quirkiness grew on me during the week we stayed. The room was very small with a double bed for 2 friends sharing. No shelves or drawers, only a cupboard with 4 hangers for 2 girls staying for a week! Nowhere to put anything in the bathroom either but we made do with a spare table we took from outside. The Aircon didn't work to start with and the night porter wasn't going to change our room, said we just had to deal with it. At first we thought our room was very far away but due to the nightlife at the bar and poolside it turned out to be a blessing as it was quiet with not many people passing by. However, the food was good, always something different. Fortis and the staff from the dinning room were excellent 👌🏼. Always smiling and joking and very helpful. The kitchen staff too were great. The pool was nice but small and if you weren't there but 0800 or before you weren't getting a sunbed. Not enough for everyone. This also applied to a seat in the evening at the bar. The all inclusive drinks weren't great. Limited choice and taste wise not great. The location was good. For excursions we were last pick up and first dropped off so less time on the bus. Also close to the airport. And the beach was very close however absolutely mobbed so we didn't go. The last day we got to keep our room which was great as our pick up wasn't until evening time. We made the most of what we had and enjoyed ourselves but if you are picky or are expecting a lot this is not the hotel for you. A great thank you to Victoria on reception, very friendly. Fortis and his staff in the kitchen, always smiling. Denis, Anastasia and the staff at the bar. Very good service!

Steve Salter

Had a lovely stay at Alexander House Hotel. The views are stunning over the bay, but there arequite a few steps if mobility is an issue (it wasn't for our group). Food was varied and interesting, we never had an issue in finding something to eat. Very good for an all inclusive. All the staff were brilliant, so welcoming, friendly and helpful, a real credit to the hotel! Close to the beach and town if you leave through the bottom of the hotel rather than via reception. The town is quiet, exactly what we wanted for our holiday. Sunbeds available on the beach for €5 a day if you want a change from the pool. Rooms are clean and functional, linen and towels changed regularly. All in all, we had a lovely stay, would definitely recommend for a relaxing break.

Panagiotis Pantaleon

Our stay at the hotel was simply outstanding! The room was spotless, comfortable, and elegantly decorated, with everything we needed to feel right at home. The mattress was very comfortable, the space quiet, and the view absolutely breathtaking. The food was a true culinary experience, a rich breakfast buffet with great variety, from fresh fruits to traditional local delicacies, and the meals were always of high quality and expertly prepared. I’d like to thank Evgenia at the restaurant for being so kind and always with a smile. She is a great cook! And of course all the people at the restaurant were friendly and we were having fun ! A special mention goes to Soula and Natasha at the reception. From the moment we arrived, they welcomed us with a warm smile and a friendly attitude. They were always willing to help with any questions or needs we had, offering valuable information about the area and providing outstanding service throughout our stay. Their presence truly made a difference! We will definitely be coming back and highly recommend it to anyone looking for a flawless hospitality experience!

Joan Mansfield

Outstanding Cretan food with good staff. Rooms are very clean. My room hasn't much of a view, but that's a minor point. I'm very happy here. Solo traveller.

Vivien Volent

We’ve had an amazing time during our stay, and a big part of that is thanks to Peter! From the moment we arrived, he’s looked after us with great energy, always making sure the music was perfect and the vibe just right. Not only is Peter incredibly lovely and attentive, but he also happens to be the most handsome guy in the entire resort — a total standout! 😄 He brought an extra spark to our holiday, and we genuinely looked forward to seeing him around each day. I came here with my friends from Hungary, and I’m from London myself — and we all agree Peter made our experience even more special. Resorts like this are made better by people like him. Please keep him, appreciate him — and while you’re at it, give the man a pay rise! He truly deserves it. Thanks again for a wonderful experience 💫

Katarzyna Zagorska

⚠️ DISGRACE OF A HOTEL — AVOID AT ALL COSTS ⚠️ I’m here now and counting down the days for this holiday to end — a trip I waited for all year, completely ruined. I’ve stayed in 3-star all-inclusive hotels that blow this place out of the water — and they were half the price. This place isn’t even close to 4-star. It’s a complete joke. Food: Smells rotten. Same reused rice, pasta, and sides every day. I got sick with nausea. Spoke to 8 families — all agreed the food is disgusting and unsafe. Drinks: Beer is like water, wine and spirits have no strength, no cocktails or variety. “All-inclusive” is a scam. Snacks: Nothing. No fast food, no ice cream, nothing between meals. Just the bare minimum. Safety: No lifeguards. I cut my foot on something sharp in the pool. Staff took 30 minutes to react and didn’t care. Totally unsafe. Service: Bar staff at the main pool act like they’re being forced to work and treat guests like a problem. Reception is no better. No professionalism, no respect. Room Wait: Got here at 10 AM — waited 6 hours for a room while other groups walked right in. No apology. Just ignored. This hotel is a disgrace. Filthy, unsafe, lazy, and not worth your time or money. Final notes: This place is falsely advertised and a scam. It’s not a real all-inclusive — “all-inclusive light” or full board would be more accurate. I don’t know how any reputable travel agency can promote this filth. It’s nothing but a money trap. Stay far away.

Austėja Zabulytė

The rooms were always full of dirt (never cleaned properly) the towels also dirty. There are open wires everywhere around the hotel. The big trash containers are never taken care of - the whole area smells of garbage. In the cafeteria- only disposible cups which are super bad for the enviroment considering that one person in the hotel uses at least two cups in a day. There is always shortage of food. The elavator doesnt work. The pool is also not cleaned properly. The coffe is horrendous. I don’t really understand how can this place call itself 4 star hotel when im not sure if it could get at least 2. Luckily we got to rent a car and didn’t have to stay at the hotel at all, only through breakfast. Avoid at all costs.

Joelle Farha

I do not recommend this hotel. The reception staff were unprofessional and impolite. They delayed handing over the rooms, and when we finally received the first room, there was no air conditioner. We had to go back to reception to request one. When we got the second room, I asked them directly for an air conditioner, but they told me to check the room first myself and then come back. After I returned and confirmed it wasn’t there, they checked their system and saw that the room wasn’t equipped. They could’ve checked that from the start and saved me two trips. The rooms were in very poor condition — not clean at all. The TV was old and barely working, the air conditioner would run for a few minutes then shut off, and the room had a strong, unpleasant humidity smell. On top of that, you have to pay for everything. I asked for a key to the safe so I could store my money and passports, and they told me I had to pay €3 per day just to use it. I truly do not recommend this hotel.

Maryna Kharchenko

This hotel is absolutely **not a 4-star** — it's barely **3 stars**, and even that’s generous. **Cons:** * Bed linen wasn’t changed properly — only by request. * Shampoo and soap were provided only once for the entire stay. * Rooms smell bad after previous guests — likely from smoking. * Air conditioners are dirty and full of mold, not cleaned at all. * Food is very basic: lots of processed products, cheap sausages, and the same side dishes repeated daily (rice with lemon, pasta with lemon, fried potatoes with lemon, and mash that tastes like it’s from powder). * Some salads were made with rotten tomatoes. * No natural juices — only sugary instant ones. * Beer and wine at the bar are watered down and taste terrible. * No bottled water in the rooms — only available in the canteen or bar. * Many unsafe areas: broken tiles on the floor — easy to trip or cut yourself. * Water slides are old and poorly connected — after using them, my son had bruises and sore ribs. * Staff are not particularly friendly or helpful. **Pros:** * Direct access to the sea. * Several swimming pools. * Most rooms have sea views. **Overall impression:** extremely budget-level vacation. Everything feels cheap and overly cost-cut. This hotel is **not even close to a real 4-star** experiece.

Jennifer Evans

I booked a twin room with a plunge pool and It was the perfect escape I stayed in room 2001. The hotel is clean, the staff are all amazing and go above and beyond to make your holiday perfect. Dennis in the bar has the patience of a saint and is so great with everyone of all ages. The food was a good standard, very fresh and a nice selection. I had a complimentary massage which was outstanding and so needed. A lovely touch. The location is ideal just a 5 minute walk from the beach and everything you need. I have been to many destinations and this has to be one of my favourites . I can’t recommend it enough.

Chris Stoneman

Beautiful place, service was amazing as was our room. Food was nice but a bit bland in my opinion, however, I can only imagine how difficult it is to try and cater for everyone. I think the biggest let down for me, was the drinks. The choice was poor and the quality was even worse.

Ruby McCambridge

Overall a great place, with the staff being a particular highlight. Pros: Every member of staff was so friendly and attentive, with Dionysus the bartender being genuinely the best bartender we've ever met - he made every night so much fun. The live Greek music on the first night was also a highlight, they were exceptionally talented and the outdoor bar area is a lovely place to sit whilst we listened. The pools are great too, we didn't attend the children's pool as we didn't have kids with us, but the adults pool area was quiet enough and we didn't have trouble finding sun loungers. Good water temperature, jacuzzi jets in the pool up the stairs, and a nice water feature in both adult pools. Rooms were kept very clean and the waterfall shower felt luxurious - we're missing that shower now we're home! Great location too, not too far from the beach but far enough from the main strip that it's peaceful at night. Cons: The only con was the food which was hit and miss - some of it was excellent (the baklava and the grilled pork skewers were particularly good) whilst some of it was poor. They did have a good selection of fresh fruit and vegetables, although the salads often had no label so we didn't know what was in them. Some of the desserts were bad, tasted like they'd been kept in a cheap fridge. Some of the meat dishes were poor too and the grilled vegetables tasted like they'd come out of a tin or jar. That being said, I didn't take a star off because of the food as there was a wide selection and always several good options, so there will be something you'll enjoy every day. And again, staff in the restaurant area were very friendly and attentive - there was a man who I assume was the restaurant maître d'/manager who was always there and greeting guests, which is a good sign. Overall, a great place to stay, we'd definitely come back if we're going on holiday in this area again. Thank you to all the staff, I highly recommend Katrin Hotel & Bungalows!

Maggie Packwood

Just spent 8 nights at this lovely hotel. Can’t fault it. Perfect for everyone, couples, families or friends. Food was amazing and snacks an added bonus. We were all inclusive and it far exceeded our expectations. All the staff are a credit to this hotel. Couldn’t do enough for you. Would definitely recommend this hotel to anyone. You won’t be disappointed. Sorry to leave, but will endeavour to return.

Надія Ковальчук

A wonderful and interesting place for rest with family with children, nice and kind staff, excellent food with greek cuisine with a lot of dishes and drinks, comfortable swimming pools, close to sea. It was an unforgettable vacation. Pretty clean room with everyday towel changing and bed linen. I will recommend this place from wholeheartedly.

Ammar Hattab

Review for Silva Beach Hotel, Crete (7 nights stay in August 2025): The hotel could easily have received 5 stars from me, but there were a few details that held it back. Location & Facilities: The hotel is very well located, right in the middle of the shops and markets, with many cafés and car rental offices just across the street. The building itself is old, and so are the rooms, bathrooms, pools, and the sunbeds/chairs. Everything feels dated, but still clean and functional, so it doesn’t really affect the overall experience. Cleanliness & Housekeeping: In general, the hotel is clean and the housekeeping service is good. However, I had to ask personally for fresh towels, which wasn’t a big issue. Restaurant & Food: The restaurant offers a wide variety of dishes, mostly European cuisine, which should satisfy most guests. Sometimes you need to wait around 5 minutes to get a table, but this is actually well-organized since tables are assigned according to the number of guests—unlike other hotels where two people might occupy a table for six. Drinks are fine, but not everything is included in the “all-inclusive” package. For example, iced coffee and mojitos are extra. There is a clear list of what is included and what comes at an additional cost. Drinks are available until 23:00; after that, even soft drinks like cola must be paid for. Room & Comfort: The room had air conditioning, which worked well. The TV didn’t work, but honestly, who cares about TV when you’re on holiday? The safe in the room has to be rented by the day. I think it's 3 or 4 euros per day. Staff & Service: This is the main reason I would return to Silva Beach Hotel. The staff are very friendly and go out of their way to make guests feel welcome. However, there was one negative exception: an older man working at the second pool bar (near the beach) on Sunday, August 24, 2025. He was extremely rude. When I reached for sugar placed above the coffee machine, he shouted at me and made me wait 10 minutes in line just to get sugar—something freely available everywhere else in the hotel. The same man was also impolite to four other families that day, even refusing to serve drinks without reason. Honestly, this person is a disgrace compared to the rest of the hardworking and polite staff. He should be placed in a role without direct contact with guests. Overall: Despite this one unpleasant experience, I had a good stay. The hotel is clean, well-located, with good food, and staff that (with one exception) are excellent. Without that negative encounter, this hotel could have easily earned 5 stars.

Carl

The hotel itself is 4 star. The rooms are not. They are clean, but not what you'd expect from a 4 star. I've stayed in 3 star rooms that are far superior in other hotels. But that is my only gripe. The 2 pools are great and clean. Plenty of sun loungers. And when they fill up, they'll bring more out. Food is incredible! A large selection that'll cater for everyone at breakfast, lunch and dinner. The hotel backs onto a lovely, but rocky beach. Buy a snorkel mask, get into the sea and see all the marine life swimming with you. If you're lucky, you'll see a turtle swimming with you like I did..

Jon Sall

Staff are 100% focused on providing a good holiday experience. All inclusive buffet is very good with a nice variety each day. Room are clean and tidy with plenty of space for 2. We had room 448 which was in an excellent location with a main pool view and a distant sea view. My only problem was the entertainment team have a very poor karaoke microphone, Everybody sounded muffled which put people off having a go. This is a very easy fix, so Silva Beach Entertainment team - sort it and improve your guest experience. I would recommend the Silva Beach Hotel for an all inclusive Crete vacation 👏👏👏

Tracey Tester

we still have a week to go. don't believe the sunbed rubbish. Sunbeds still around at 8am may not be A1 location, but both pools are great for toilets and bars etc. Food is great lots of choice, loads of salads and pasta as well as different meats every night cooked in front of you. All staff work really hard. Noticed Yulia waitress in main restaurant, never stops I would like her vitamins to take. Would have given 5 stars but floors around pool and bar not cleaned enough.

Jasmin Mcphillips

Unfortunately, this experience was not a very good one. Immediately upon checking in we were asked to give €100 per person deposit due to recent “destructive behaviour” caused by other young guests. This was not stated upon booking and a very rude way of being welcomed at 1am. The hotel itself is in a lovely location next to a stunning beach and not far at all from other shops and restaurants, which was a lucky bonus. There are three pools, one saltwater pool next to the romantic bar. One normal pool further down near the beach and next to the pool bar. And then down on the beach there was an ocean pool surrounded by rocks, but still with access to the ocean. These pools were all lovely, however it was very very difficult to get sun loungers as people would leave towels on them all day, and a fair few wouldn’t even show up but we were too nice to move them ourselves. The food was shocking most days which we were very disappointed about. There was mostly no variety and the quality of the food was mostly poor, forcing us to eat out most nights, which when you’ve already spent so much on the holiday it’s not ideal to have to eat out every night. The drinks were good and they had a decent selection of cocktails and were not made weak. However, the beer was not very good. The rooms were just about adequate, however the bathroom is tiny and barely any room in the shower, which caused me to have a few bumps on the shower handle as there really was no space. The staff were mostly nice and welcoming, and engaged in conversation often. There were only a small variety of staff who were a little bit ignorant and rude, however this was not too big of a deal. The entertainment at this hotel was poor, which made the evenings drag a little bit and resulted in a fair few of early nights. And there was very limited seating which was not ideal. Despite the hotel itself being disappointing, we still had a lovely holiday as we made the most out of it that we could. As I said before, there are loads of bars, shops and restaurants within a 20 minute walking distance both directions from the hotel which were all lovely. This hotel is ideal if you are planning on being out and about most days, but I definitely would not recommend if you are looking for a hotel-based holiday as it just does not seem worth it.

Robert Stříž

I recently stayed at Malia Bay Beach Hotel in Crete with an all-inclusive package. The location is good, and the variety of food was nice since there was something different every day. The head chef seemed to do his best, and you could sometimes get freshly prepared dishes if you arrived later. However, several aspects did not meet my expectations for a hotel advertised as 4 stars. After 11 PM, even water had to be paid for, which I find very disappointing for an all-inclusive stay. Drinks were charged around 5€ after that time, which seemed excessive. The food itself was often displayed in advance, so if you didn’t come early, it was usually cold. While the meals were varied, the taste did not compare to what you can find in local restaurants. Housekeeping is a real downside—towel changes and toilet paper refills were poor. After four days we only received two out of three fresh towels, which is unacceptable in my opinion. The room also looked rushed in construction, paint over wood, mold in the bathroom, and overall not what you would expect from a proper 4-star hotel. Overall, I would personally rate this hotel around 2.5 stars, not 4. The staff were friendly and even asked guests to write positive reviews, but the reality is mixed. While the variety of dishes and the effort of the chef were positives, the service, room quality, and “all-inclusive” conditions left much to be desired.

Emma Semianová

We were here on vacation two weeks ago. The food was delicious, we always liked it and we always had so much food to choose from. The staff were super sweet, they also made me a cake for my birthday and it was so beautiful that they made me cry with joy. The hotel rooms were always clean. The bar which is right by the beach was my favorite place. Every night there was a great program and the bartenders like Thanos and another girl were the best. We will definitely be back next year!

ManchesterLifer

This hotel was as good as we expected. The beach being right on the hotel was amazing one thing that we found strange was that you had to pay €10 for a sunbed on the beach which we thought it would have been free. The room was good, although our balcony had sewage pipes running just outside of it, and our bathroom always had a horrible smell. The food was terrible it was the same food put out all 7 days we stayed there very repetitive but the drinks were average.

Aneta Elčknerová

The stay at Malia Bay was excellent. We had a modern room with the view of the sea and pool. Food was delicious and we enjoyed variety of meals. Stuff is friendly and tries their best to make your holiday even better. The only inconvenience is that the city Malia is far from the hotel, about 40 minutes walk.

Axel Stone

Cannot fault this hotel and the shopping. Everything was great, food was delicious catering for all. All the staff were so friendly and helpful. We stayed in room with the swim up pool shared with others but no problem 😊 Shop directly opposite the hotel where Kristos and Terri Marie made us very welcome, and we got Everything we needed in there. A must do is the safari quad bikes Yiannis our guide was brilliant. Beach is nice and clean just make sure you have beach shoes as the sand is very hot ! Beautiful scenery etc. Will definitely be going back at some point 😄

Hadas Charlaff

We spent six nights at this hotel and it was the most marvelous holiday! The location is priceless. The rooms were very clean and comfortable and we had the best view of the sea from our balcony. The food was delicious, the service was perfect and the swimming pool was amazing! If you want to have the best holiday you should book this hotel :)

Robyn Bignell

Maritimo Beach Hotel is a relaxing and quiet hotel set in the beautiful small harbour town of Sisi. The hotel staff were super friendly and attended to our every need and request. The rooms were modern, spacious and airy (good Aircon units in every room), and they were cleaned everyday, with bedding and towels refreshed on a regular basis. The food at breakfast was varied and nice quality, food at the pool bar was traditional greek food and consistently was prepared fresh and served to a high standard. There was some hotel entertainment every other night and it was nice to be able to enjoy this if you wanted. There were two pools, one quieter than the other which meant you could have some quiet time by the poolside but also be amongst the pool bar, families and people socialising if you wanted. The thing that makes Maritimo Beach Hotel special is the staff, they are so friendly, welcoming and make you feel at home. The whole experience from start to finish felt personal and like they really cared. Thank you Maritimo (especially Athenia) for such a wonderful holiday.

V Basoski

After a severe illness and folowing surgery, i moved to this hotel after staying in a really bad hotel on Crete. The fantastic management and staff in this hotel provided great help! Not only did they gave us an upgrade so that we could have a quite room, but they also provided alternatives regarding my dietary wishes. The hotel is close to the beach so it's perfect for walks along the beachside and watch beautiful sunset! The hotel has been renovated and looks very modern and clean. There are two nice pools and a beautiful pilates/ yoga room which for me as a yoga/ pilates teacher was wonderful. I would love to come back here! Big thanks again to the management!

D. L.

Best hotel in the Chersonissos region. The staff is wonderful, they work very hard and deserve every bit of praise. The barlady is so incredibly sweet, she is always so kind to us! We hope to return here for a third time in the future!

Alexander Clavel

Cannot recommend this hotel highly enough! I travelled with two kids (12) and loved every moment at the hotel and surrounding area. We had no idea about anything of the area and it all seemed like a bit of a gamble.. The rooms were great. They were clean and tastefully decorated with the sea-view rooms well worth the stunning views. The amenities were also spot on- from a beautiful pool, shaded pool bar with great fruit smoothies, a restaurant with good food, spa, etc. The location of the hotel is in the pretty port town of Sisi where there are plenty of excellent restaurants, bars, shops, a bakery and a small harbour where you can rent a little RIB boat and explore the coastline.. Well worth it for a couple of hours (at around €60/hr). If that wasn't enough in itself, undoubtedly the absolute highlight was the friendliness and helpfulness of the staff. Absolute 5* service with a smile. A special thanks to Antonia, Athena and Antony! We loved every minute of our time at Maritimo Beach and can't speak any better of it. Of all the places that I researched, this perhaps offered the best value: 5* experience at a reasonable prices in a chic hotel perfectly situated on the island. I'd recommend renting a car for your stay. With the Maritimo as your base, there is just so much to see and do within 30 mins of driving- beaches, ferries to islands, incredible restaurants, villages, etc. A huge thank you to all at the Maritimo Beach Hotel for an amazing stay. Can't wait to come back soon!

Gábor Soós

was a fantastic choice! The staff were friendly and always helpful, making sure we felt welcome and comfortable. The food was delicious and offered a great taste of Greece. Our room was clean and spacious, with a very comfortable bed that made for a great night's sleep. The location is perfect – just a few steps from the beach. Highly recommended!

Oana B.

We stayed in the summer of July 2023. The hotel offers a great location near the sea. The staff was very friendly and polite, trying to solve any issue. Rooms are spacious, comfortable and clean. The sea view room has a great panorama. The food selection is different and delicious. I recommend this hotel and experience!

Helena Crossley

Had a fab week with the family at the hotel lovely people really friendly, staff really nice and helpful. Rooms really clean hotel spotless. Lovely pool, right on the beach. view of beach and sea beautiful, Couldn't wish for more, so relaxing. Me and my boys loved our stay been home 5 days want to go back. Cheers guys for great holiday love helena and the boys. Jason , Dylan , jaydan xx

Alexandru Gutan

The best! Everything was amazing! We stayed in the seafront room. Nice breakfast and dinner included which was very versatile. Bar by the pool serves nice cocktails and ice coffee 10/10

Mari Alexandru

A very nice holiday experience. The hotel îs on the beach, it îs a quiet place and has a spectacular view. The staff îs very friendly. We hâd a great time here. We strongly recommend it!

Boaz Grinberg

The Best Hotel Experience I’ve Ever Had This was, without a doubt, the best hotel I’ve ever stayed at. Everything about our experience was outstanding. The food was absolutely incredible – top-quality, diverse, and available at all times. Whether it was the main dining hall or the hotel’s restaurants, the selection was endless and catered to every taste and preference. The cleanliness was impeccable. Every corner of the hotel was spotless, constantly maintained to the highest standards. The facilities were simply amazing. Multiple pools for all ages, an enormous water park, and countless activities made it perfect for families and kids – but also relaxing for adults. What truly set this hotel apart was the level of service. The staff was kind, professional, and went above and beyond to make sure every guest felt welcome and cared for. The service here was the best I’ve ever experienced.

Terence Verkest

Hotel was definitely good! Very quiet and helpful people. Lots of animation for young and old. Your kids will definitely not be bored here! The food I give an 8/10. Some days better than usual. When you arrive recommend: make reservations for the Mediterranean restaurant immediately for every night. Otherwise you eat I the other restaurant which has more of a canteen atmosphere. Important! If you rent a car, absolutely do not go to Perseas. They try to extort money by first being friendly and then when you return the car mentioning that there is damage. (Even if you have made a video).

Sarah Al-Omair

The facility is really nice and well maintained, with beautiful greenery that creates a relaxing atmosphere. There are activities for the kids throughout the day, which was a big plus for our family. We also enjoyed the many swimming pools and the aquapark — there was plenty to keep everyone entertained. The quality of the food was average to good — some meals were enjoyable, while others were just okay. One of the highlights was the beachfront restaurants just outside the resort, which were within walking distance and offered a nice variety of dining options. There were a few downsides. The lush greenery, while beautiful, attracted a lot of insects and mosquitoes, which bothered the kids. The rooms were not as clean as expected and could benefit from better housekeeping. The beach itself was a bit disappointing — the water wasn’t very clear, and we would have appreciated a snack and drink bar nearby.

Angelina

Me and my friend really enjoyed this hotel. Mostly we enjoyed the weather in April except two raining days but fortunately the hotel had good offers like arcade games and a billiard table. • Room: we had a nice and always cleaned room. The Toilet was separate and had an own room. • Activities: When you visit this hotel you’ll never get bored. When you wanna play tennis you go to the Tennis Court otherwise you can play Minigolf, Dart, Table Tennis or go to the waterpark which was surprisingly HUGE. The fire show in the evening was definitely worth to see. • Food/Restaurant: The food was good. The Fruits and Salats were always fresh. Me and my friend usually ate at the Mediterran Restaurant instead of the Main Restaurant. The Buffet was the same and the Ambiente was really nice especially the waiters were really friendly. At the waterpark you can eat ice cream and other things like burgers, wraps or Nuggets for free. The Bar was also very chill and a good place to sit and play some games. • Service: The staff always tried to make you feel the most comfortable. We had a problem with the safe and immediately someone came to help us out. The employees were always open for a conversation and always gave their best. I would come again :)

Danielle Ward

We had an absolutely fabulous time on our relaxing vacation! We are always hopping around anytime we travel, and we really wanted a vacation where we just relaxed and had fun! My kids swam EVERY single day from 10am to 6pm. The waterpark is amazing, and the slides were thrilling! I was appreciative of the readily available food and drink options, and the staff was ALWAYS friendly and helpful. Thanks for making our vacation fun!

Ondrej Holecek

Very loud disco music usually accompanied by a voice screaming something "entertaining" all the time makes it impossible to sleep before 11pm. This is probably the reason why I'll never stay in this hotel again. The food is ok, but not extraordinary. GSM signal is weak in the area and hotel WiFi is slow (15mbit) however stable. The beach 300m down the hill is small. The sunbeds cover every square meter of the beach, so you won't see the sand until you actually stand on it. It is not overcrowded, but it feels like a furniture store. There is 30m strip of the sunbeds owned by the hotel so you don't need to pay 15€ for the sunbed. The hotel has 2 small swimming pools, closing at 6pm. Why? You can play disco until 11pm, but close the swimming pools at 6? The outside tennis court, ping pong and gym area is mostly useless during the summer due to the hot weather. The price-performance ratio could definitely be better. I think we could have chosen a better place to stay for the price.

Анастасія Кашка

We liked the hotel. The rooms are comfortable, the grounds are well-maintained, and the staff is polite. Upon check-out, wristbands are not removed, so you can still enjoy meals and the bar. There is also a shower and a luggage storage room. The hotel has a small water park for children aged 6 and up (minimum height 120 cm). There were enough sun loungers on the beach. There’s also a kids’ room for younger children — my daughter enjoyed going there to draw. On my birthday, there was no attention at all — no card, no small gift. The birthday package must be ordered in advance online or at the reception, but this was not mentioned at check-in, even though my birth date was clearly visible in the passport. The process of ordering the package felt inconvenient. Overall, it’s a good hotel for a family vacation, but service for special occasions could be improved.

Lilia Nazarko

We had an amazing stay at this beautiful and elegant hotel. Everything was spotless, the atmosphere was refined, and the staff went above and beyond to make us feel welcome. The food was simply outstanding — fresh, flavorful, and perfectly prepared. A very special thank you to Yiannis at the reception for his kindness and professionalism🙌🏻 He helped us resolve an issue quickly, making our vacation even better. Highly recommended 🤗

Sophie De Nale

I stayed at this hotel in May 2025 with my family and had a very pleasant experience overall. Highlights: Cleanliness: The entire property was spotless: lobby, swimming pools, rooms. Friendly staff: The team was welcoming, helpful, and always ready to assist with a smile. Renovated rooms: Some rooms have been recently renovated, with a fresh and modern touch. Terrace and lawn access: One of the best features was the easy access from the room to a terrace and green lawn – perfect for relaxing outdoors. Kids club: Very engaging for my 4 y.o. daughter. Bar: Nice selection of drinks. Downsides: Poor sound insulation: The soundproofing in the connecting rooms was not great – I could hear my neighbor snoring through the door. Cold pool: The swimming pool was quite cold, which made it less enjoyable, especially for younger children. Pool slide access: The water slides are only available for children aged 6 and up. Although this is mentioned on the hotel’s website, I missed this detail when booking through a third-party platform, which was quite disappointing for my daughter. Limited fresh fruit variety: The buffet food was good overall, but the variety of fresh fruit at meals was quite limited. We would have enjoyed less cakes and more fresh fruits. Overall, despite a few small drawbacks, we had a very good stay!

David Andrei Năstase

The hospitality at Mitsis Bali Paradise impressed me during my vacation at this hotel. The hotel staff greeted us with kindness and provided immediate assistance throughout our entire stay. The welcoming environment created an immediate sense of comfort for us. The hotel stands out because it caters to different guest profiles including families with children and couples and groups of friends. The hotel offers something for every guest which creates a complete vacation experience. The hotel served fresh and diverse food and drinks that remained delicious throughout our entire stay. The hotel maintained excellent organization while keeping its dining areas spotless and welcoming to guests. The trip experienced an unpleasant moment because a group of French tourists displayed inappropriate behavior. The hotel maintained its high standards and excellent service despite this incident which was unrelated to the hotel. I strongly suggest this hotel to anyone seeking relaxation in a professional environment that welcomes families and exudes positive energy. 🤝🏾

Eada Shabso

Not a Relaxing Stay – Needs Serious Improvement We stayed at the hotel with our extended family – adults and kids – during the summer. From the moment we arrived, the service was lacking. No welcome, no guidance to rooms, and the lobby was extremely hot with no drinks offered. Rooms were spacious but had weak air conditioning and ant problems in several of them. Beds were very basic and uncomfortable. Despite being told we’d get bottled water daily, we didn’t receive any unless we asked. The dining room was overcrowded and hot, with no air conditioning. Food was okay – better for kids than adults. The evening shows were unimpressive, and the Greek restaurant had a nice view but isn’t suitable for families with small children. Although the water slides were fun, there's no shade on the way up, making the ground too hot to walk on without shoes. The music around the pool was extremely loud all day, even in the rooms – not ideal for those seeking peace and quiet. Service overall was poor, and I even witnessed a staff member yelling at a guest over a simple food request. Wouldn’t recommend for anyone looking for a calm or high-quality all-inclusive experience.

Ofir Meir

The hotel itself is good for children, there is everything for them, including attractions and activities all day long. Regarding the level of cleanliness in the rooms and the hotel itself, it is very low and needs immediate improvement. The service itself is very low and slow in terms of initial response and also doing you a favor when you come. I also didn't like that they didn't take our luggage to the rooms. Even when we asked, no one from the staff bothered to come and take our luggage both at check-in and check-out. So please improve what I told you.

Ido Shmuel (PC1948)

We stayed at the hotel for three nights. The hotel itself is big, with lots of pools – which is fun. But unfortunately, our overall experience was very disappointing: On certain days there are “pool parties” with a DJ playing electronic music at an extremely high volume all day long. When we asked the staff about it, they said there’s nothing they can do because it’s hotel policy, and even asked us to pay extra to join the party – even though it’s the hotel’s pool and supposed to be all-inclusive. The food is varied but very poor in quality – greasy, low-grade ingredients, and overall not enjoyable. In our room we found ants on the beds. When we reported it, the response was that they would send pest control, but “nothing more can be done.” What was most disappointing was the attitude: instead of trying to solve the issues, the hotel manager told us that if we don’t like it, we can just cancel our stay and leave. Which we eventually did – without any compensation or real effort to make things right. Overall, we left very dissatisfied. If you’re looking for a hotel with good service, quality food, and a relaxing atmosphere – this is not the place.

Raffaello Quinto

An Unforgettable Holiday at Star Beach Village & Water Park!* I just spent an amazing week at the Star Beach Village & Water Park, and I have to say that this year was particularly exceptional! For the fourth consecutive year I've stayed here in August, and I've noticed a significant improvement in the entertainment team. The level has really increased, with a multitude of activities offered from morning till night. The animators, especially Remus and Maria, did a fantastic job entertaining us and making us have unforgettable moments. The Entertainment Team A big thank you to them for their energy and dedication. They really set the mood and knew how to make us have a good time. The entire team was attentive and very welcoming. Their professionalism and smile contributed to making our stay even more enjoyable. The Bar/Snack Bar - Tommy and Mohammed: a huge thank you to them for their impeccable service and kindness. The drinks and snacks were delicious and always ready to be served. - Bar staff: the entire bar team was very professional and welcoming. They knew how to make us have a good time with their cocktails and savory dishes. The Food was delicious and varied. We had a lot of local and international dishes that satisfied our taste buds. I'm extremely satisfied with my stay this year. The improvement in the entertainment team really made a difference. I highly recommend this place to everyone. See you next year!

Nir Hermetz

We had a fantastic family holiday. The resort is huge with plenty of space, lots of pools and seating areas, a super-fun lazy river and water slides that are enjoyable not only for kids. Food was tasty and varied, and reception service was friendly and helpful. The beach is just steps away and the sea is shallow and calm—perfect for children. We also tried the giant family tube ride and parasailing—both were highlights. Overall, excellent value for money for families. We’d happily come back.

wim vanfroyenhoven

We stayed here for a week for our holiday. Beautiful and large hotel, the food is delicious and plentiful. Nice pools, we always found a lounger without the towel run. Lots of English people who obviously can't handle alcohol, but this is normal because in the UK they have bad beer with low alcohol. They are noisy; you can hear everything through the thin walls. I would come back here.

James

Absolutely fantastic experience on holiday here. From the reception team to the housekeeping to the bar staff and beyond everyone made us feel so welcome. The entertainment team were absolutely incredible and made the kids experience something they'll never forget. Food was fantastic and enormous choice. Would give more stars if I could!

Anna Vu

We stayed here for 6 days with our 2 young kids and had a lovely time overall. The resort is huge with plenty of activities for both adults and children. The view is stunning, and the staff, from reception to cleaning and bar service, were all super friendly and helpful. We tried the spa and massages, highly recommended! My 7-year-old had a kids’ massage and even fell asleep during it. The only downside was that the massage room felt a bit cold, possibly due to the air conditioning. There’s a Spar supermarket right outside the resort, which was super convenient for snacks, essentials, or baby items. The kids also enjoyed the mini farm near the resort entrance with goats and chickens, a fun surprise! However, the enclosures were quite small, and I do hope the resort will improve the space and care for the animals. Food at the hotel was average, not bad, but not exceptional. The outdoor pools were clean but quite cold for young children. There is an indoor pool, but unfortunately it was closed during our stay in June. I was told it usually closes at the end of May, so we must have just missed it. Overall, it’s a great place for a relaxed family vacation. We would recommend it, especially for families with kids, just come prepared for a bit of walking and cooler pools!

Jo Lumsden

A Wonderful Stay at the Royal & Imperial Belvedere! We had an absolutely fantastic time at the Royal & Imperial Belvedere Hotel in Crete. From the moment we arrived, we were impressed by the high standards across the hotel. Everything was spotlessly clean, well-maintained, and welcoming. The food was lovely throughout our stay – there was always a great variety, fresh ingredients, and something for everyone to enjoy. Whether it was breakfast, lunch, or dinner, we were always impressed by the quality and choice. The entertainment was brilliant every day and night. There was always something fun going on, and the atmosphere was lively without being overwhelming. A special mention to Gaia and Giulia – they were simply amazing. They made us feel so welcome from day one and truly went above and beyond to keep everyone entertained. Their energy, friendliness, and professionalism stood out and made a big difference to our holiday experience. Thank you to all the staff at the Royal & Imperial Belvedere for making our stay so memorable. We wouldn't hesitate to return.

Ira Omeri

The hotel itself was beautiful and spacious, offering plenty of areas to relax. The food was delicious with a great variety of dishes to choose from, which was definitely a highlight. However, there were a few things that didn’t meet my expectations. The rooms were okay but not as clean as I had hoped. The biggest issue was with the pool area. In an All-Inclusive hotel, you expect to find a comfortable place to relax by the pool, but this was not the case. Although the hotel claimed to have a policy against reserving sunbeds, many guests would place towels to hold them all day, and nothing was done to enforce the rule. I even complained at reception, and while they said they would handle it, nothing changed. As a result, I ended up spending the whole day at a bar table because there were simply no sunbeds available. The staff also left a poor impression. They were not very polite and often seemed bothered when approached for help or information.

ΝΙΚΟΣ ΑΝΕΤΑΚΗΣ

Excellent hospitality, fantastic staff, all areas of the hotel were clean and well-maintained, from the rooms to the pools and the gardens. Great variety at the buffet and overall impeccable service. A big thank you to the staff of Anissa Beach.

Gabija Balčiūnaitė

A German senior resort, even all the staff speak german, they could speak in english too but this is a senior hotel barelly young people. Staff are really friendly and great. Compared to other resorts the food its definitely delicious.

Merisa Shoshi

Very good 👍 clean and modern room, a lot of food choices and very kind staff

rachel hill

Firstly, big shout out to all service staff, who work exceptionally hard. The hotel complex is lovely, spacious and modern, well maintained and clean. The pool is salt water based, always ‘fresh’ when you first get in. The pool area is kept well cleaned, maintained, hosed down daily etc. public facilities are all good. Hotel offers same daily activities such as water pole/daily tournaments/aqua aerobics from the animation team. Street bar at night has a great vibe! Food is lovely, lots of choice, definitely worth a visit to the Italien, tavern and steak corner for the all inclusive offer. The steak was amazing! Tavern, great atmosphere. Drinks are chargeable in the Italien and steak corner. Location, the hotel is just outside Analipsi, there are a few bars here, sadly, not much else. If you want nightlife or shopping you need go to heronnissios. The hotel does a bus (chargeable) a taxi is 10€ each way it’s a 10-15min drive, not really walkable. We do not speak German so sometimes, although we had a lovely holiday, on occasions, staff spoke to us in German. We stayed for 10 nights, paid 36€ for a room safe (shame this is chargeable) and 70€ accommodation tax for one room (informed on check out, would be good to be advised on pending charge when checking in)

RE M

Best Hotel on the coast east of Heraklion. Beautiful park with old palm trees and a Lot of flowers, five Restaurants with good cuisine. And a perfect beach directly in front plus best beach bar with best sunset view! Many employees for many years in Service at this hotel provide best Service!

Clarissa Weger

I stayed here with Friends in August 2025. We had a Swim up room and it was just beautiful. The food was mostly the same but still really good. The service was especially great: Our server Christos always made sure we had everything we need and brought it really fast. He made our stay even better! We would definately recommend a stay here!

popi tsimpinou

It was an amazing stay! From the check-in until our check out everything was great! Exceptional food with options for vegetarian and vegan ! Every night something different and we liked that! The room was big enough and cleaned like the rest of the hotel! The pool offers a nice daily swim paired with nice cocktails from the bar! Really good service and friendliness from everyone! We will come back

Pavlos Patouchakis

It was a really nice stay in this hotel after the brand change to Sentido! Everything from the moment we completed our check in till we said goodbye was amazing! Really tasty food by breakfast but lunch and dinner was something else, a lot of vegetarian options and vegan food and the theme nights too! The whole restaurant had an elegant atmosphere and luxurious vibe! There were 2 pools well maintained and cleaned! Rooms are big and renovated and fully equipped (super extra the coffee machine in the room) and the cocktails at the bar delicious! We must admit though the highlight of the hotel is the a la carte restaurant with the Cretan cuisine and the friendliness of the staff! We will come back soon

Lucy Arians

We had a fantastic time at the Sentido Kyknos Hotel in Crete! The hotel is beautiful, very well maintained, and offers everything you need for a relaxing holiday. The food was absolutely delicious, with a great variety at every meal – there was always something tasty and fresh to enjoy. What truly made our stay special was the incredible friendliness of the entire staff. Everyone was warm, helpful, and always ready to listen. You could really feel that the staff cared deeply about the guests and made a genuine effort to connect with everyone personally. It created such a warm and welcoming atmosphere throughout the hotel. A very special thank-you goes to Markus and Christos, who worked as waiters at the pool bar. They were always cheerful, extremely attentive, and open to a friendly chat. Their kindness and professionalism added so much to our overall experience, and they truly stood out during our stay. We felt completely at ease and very well looked after. Huge thanks to the whole team – we’re already looking forward to coming back!

Nikoleta Spyridaki

We had a fantastic time at the Sentido Kyknos Hotel! We had room No 1106 for a week and we really enjoyed ourselves! The hotel is beautiful, just a few steps from the beach! Our room was spacious, perfectly clean and comfy! The food was delicious with a great variety! But what really made our stay perfect was the staff! incredibly friendly and helpful people showing real greek hospitality!! Huge thanks to the whole team we will probably come again soon!

Anthi Stamataki

We had an absolutely wonderful time at this hotel!The staff are the kindest, most smiling people we’ve ever met, always ready to help with genuine warmth. The atmosphere was uplifting thanks to their positive energy. The food was another highlight! Every dish was prepared with great care, using fresh local ingredients and cooked to perfection. The variety, quality, and flavors exceeded our expectations and made every meal a delight. Overall, this hotel offers not only comfort and great service, but also a memorable experience filled with kindness and amazing hospitality. We can’t wait to return and would recommend it to anyone looking for a truly special place to stay!

Nia Hughes

Super clean and great hotel. Kids pool was great for splashing, entertainment pool also good with snack bar and drinks near by. We loved the third pool with toilets and swim up bar, a bit quieter but really good. Good food selection. Evening entertainment was great and the sunsets at the beach just over the road were amazing. We had great food at the al a carte restaurant also, included in all inclusive but you pay for alcohol there. The shop on site was also really reasonable. Towels were €5 deposit per person for the week, to be paid in cash. It says no sunbed reserving, but everyone did, if you are there by 8 you will get a bed. They sell kids t-shirts with the names printed in for €19 which you collect that night at the kids disco. Would definitely recommend this hotel.

Ūla Lau

It was the best hotel ever or the best vacation i've been to the staff is very friendly and there is a lot of activities for kids and other activities like golf, football and many many more. The food was delicious and the all the pools are great there is a kids pool that i spent a lot of time with my little brother the rooms are small but good the ones that are by the pool on the first floor are by far the best ones because it's a 2 sec walk to the pool. The location is amazing to walk to the sea it takes one minute!!

Leonidas Foukas

I stayed with my wife and our two children (10 and 13 years old) in August 2025 on an all-inclusive package, and we were absolutely delighted with everything! Delicious food, extremely polite staff always willing to fulfill every request with a smile, a wonderful room, unlimited quantities of food and drinks of all kinds, three swimming pools to suit every taste, and direct access to the sea for those who prefer it. A well-deserved 5 stars with great pleasure! Thank you for everything!

Vasarė Kardišauskė

Amazing staff! Everyone was friendly, attentive, and professional. It’s been a long time since we’ve encountered such dedicated team members, and we’re truly grateful for that. We had an evening flight home, and when we asked if we could use the amenities until our departure, we were told, “You are our guests until the bus leaves.” That level of hospitality is rare, and it really stood out to us. We would definitely come back! The resort is perfect for families—clean, with great food, a fun animation team, and close to the airport (our baby loved watching the planes fly overhead). There are several pools and direct beach access too. Thank you to the entire Sol by Meliá team—see you again soon!

Mergime Krasniqi

The hotel was overall okay. It was good for kids, with a playground, kids’ club, and a water park, which kept them entertained. Our room had a very convenient location – close to everything and on the ground floor, which made things much easier with small children. The balcony with sun loungers was also a nice bonus. However, the food was disappointing. The quality was low, often tasteless, and quite repetitive from day to day. Despite having all-inclusive, many things weren’t actually included, such as iced coffee, certain drinks, and even pool towels came with an extra charge, which felt strange. Overall, it was an okay stay, but we wouldn’t return. For the price we paid, we know we could get more value at other hotels

Sarah Al-Omair

The facility was very modern, clean, and well-maintained. The staff were exceptionally friendly and welcoming, and we really appreciated the complimentary room upgrade we received upon arrival. Although the hotel is not located directly on the beach, there is convenient beach access provided through a third-party company. There was really nothing I didn’t like about the stay, but I do wish there was a town within walking distance for a bit more variety and convenience. Overall, a great experience!

Iveta Yankova

Just had my holiday in this hotel for 7 nights. I am absolutely fascinated with the service and the facilities they offer! The pools are perfect, the entertainment was amazing and staff was fabulous! Definitely recommend this hotel! My family really enjoyed it! Thanks so much!

YmoN

I travel a lot in my life, private and business trips, but I have never encountered such fantastic customer service. Always smiling and helpful on each step, reception, swimming pool, bars, room service - everything was fantastic. I can recommend this place with a hand on my heart and definitely will come back one day.

Moshe Pinhas

🌟 Arminda Hotel in Crete – A 5-Star Experience! 🌟 Just came back from an unforgettable vacation at Arminda Hotel in Crete – and WOW! This place seriously deserves 5 stars, not just 4! ⭐⭐⭐⭐⭐ From the moment we arrived, we felt like royalty. The service is beyond amazing – whether it’s the kind staff at reception, the friendly bar crew, the helpful team by the pools, or the wonderful entertainment crew, everyone goes out of their way to make you feel at home. The rooms are super clean, cozy, and well-kept. The food? Absolutely delicious – every meal felt like a treat, with lots of variety and great quality. 🍽️ There’s on-site parking, which made things really easy for us. The kids’ clubs and daily activities were top-notch – our children had a blast every single day! 🎉 And the nightly shows? Fun, energetic, and different each evening. The entertainment team really brings the place to life. 💃🕺 This hotel is perfect for families with kids – we felt relaxed while the kids were having the time of their lives. So if you’re thinking of a holiday in Crete – Arminda Hotel is the place to be. Highly, HIGHLY recommended! 💙🌞🏖️

Balint Gulyas

This summer, based on my daughter's choice, we spent our holiday at Hotel Petra Mare in the town of Ierapetra. It's hard to put into words, but out of all our family vacations, this was by far the best. The location is fantastic; being so close to the beach meant everything to us. Breakfast on the terrace with the sound of the sea, lunch, dinner, and evening relaxation... it was a wonderful experience. The hotel staff were delightful, and I have nothing negative to say. A special thanks to Maria, the Guest Relationship Manager—such a kind and caring employee is very rare! I hope she is truly appreciated. The rooms were spotlessly clean and the staff made sure of that; their efforts were clearly felt. The rooms were comfortable and appropriately sized—not too large, but that’s typical in Greece. The meals were varied and prepared with very good quality ingredients, which was a definite plus for everyone in our family. I feel we will certainly return! Thank you for everything!

Damian Dzierżak

We spent our all-inclusive vacation at this hotel in Crete, and overall, it left a good impression, though there were a few issues worth mentioning. First of all, the cleanliness was excellent – both the rooms and the common areas were very well maintained. Housekeeping did a great job every day, which we really appreciated. The food was tasty, but unfortunately quite repetitive – after a few days it felt like we were eating the same dishes with slight variations. On the bright side, the drinks were very good and freshly made, which made relaxing by the bar much more enjoyable. The pool area with water slides for kids was definitely a highlight – our children loved it and spent most of their time there. However, I have to mention a very concerning incident that occurred during our stay. One of the parasols detached from its base and flew straight into the children's pool area – it was a miracle that no one was hurt. This was extremely alarming and we were shocked that such a safety issue could happen. The hotel absolutely needs to ensure that all equipment around the pool is properly secured to prevent accidents like this. As for the rooms – they were clean and comfortable, but unfortunately not well soundproofed. We could hear everything from the hallway and the room above us, which made it hard to fully relax, especially at night. All in all, it’s a hotel with potential, good service, and enjoyable facilities, but it definitely needs to improve some areas, especially in terms of guest safety.

Zuzana Kurdiova

The hotel is very nice and very clean. The highlight is probably their cuisine. The meals were really tasty and cooked from fresh ingredients and the variety was excellent considering the size of the hotel. All the employees were always very polite and smiling, and ready to assist with any need. The housekeeping is very efficient too. Rooms were comfortable, AC works quietly and well. This hotel is very kids friendly and our children enjoyed their time here a lot. The beach is decent and was sufficient . The water is clean and one can have a very nice swim, however it’s not the crystal clear sky blue cove like the most famous places around Greece. The hotel is very close to the town centre. It’s 10-15min walking distance. We’d be happy to come back again.

Do

Good and taste food, a lot of different dishes to choose. The only minus food disappears very quickly, but also it is prepared just on time, so for sure everything is fresh, we can see the kitchen. The view is perfect, sea is visible from restaurant, pool and rooms (if taken sea view). Service is good, hotel is very clean, rooms are cleaned every day. Easy access to the beach, a lot of sun-beds everywhere, even you can find adults area. The beach is sandy. The pool is big with nice view. Cocktail bar available all the time without queue. We arrived at 9, so we didn’t receive room at the reception, but we received all inclusive bracelets and lockers for our luggages (personal with access any time), there is also available few changing rooms for people waiting their room (with shower) About bedroom, ours was comfortable, large with quite new furnitures. Bathroom was well equipped. For us, the only negative point for us was the animation after 22:30. They are cutting music, so nothing is going. It’s mostly place for family, a lot of equipment for children, special pool with a lot of structures, kids club, and even a place for children under shadow at the beach.

Johnny “Don_John” K

Our stay at Petra Mare Hotel in Ierapetra was simply unforgettable! From the moment we arrived, we were warmly welcomed by the staff, who remained exceptionally polite, helpful, and professional throughout our entire stay. Whether at the reception, restaurant, bar, or housekeeping—everyone was outstanding and genuinely dedicated to making guests feel comfortable. The food was another highlight of our experience. With a wide variety of dishes, both local and international, every meal was delicious and beautifully prepared. The buffet was constantly replenished, and there were always fresh and high-quality options to satisfy all tastes. Dining felt like a treat every single day. The hotel itself is impressively large, immaculately clean, and brilliantly organized. Every detail, from the layout to the architecture, has clearly been thoughtfully designed. The balance between elegance and functionality is truly remarkable, and the spaces feel both luxurious and inviting. We were especially impressed by how well everything flowed—from the rooms to the common areas, everything felt seamless. As for the facilities, they were equally impressive—well-maintained pools, a fantastic kids’ area, a spa, and direct access to the beach made our stay not only comfortable but truly enjoyable. Whether you’re traveling as a couple or a family, Petra Mare offers everything you need for a perfect holiday. Overall, Petra Mare Hotel exceeded our expectations in every possible way. It’s a place we would return to in a heartbeat and wholeheartedly recommend to anyone seeking high-quality hospitality and a flawless environment in beautiful Crete! J.K. - 343

Gillian Harris

Pros - Excellent location right on the beach, only 15 mins by bus into centre and shops opposite direction 10 min walk. No problem getting lounger either at the pool or beach. Food was excellent in the restaurant, drink choice was good served with fresh fruit, served in proper glasses at night. Whole hotel spotless and the staff work non stop to keep it this way. Very friendly and helpful staff. Cons- Our hotel room was old fashioned overlooking run down roof tops, 2 nights in a row the shower didn't work and water runs cold due to demand. There is only 2 pool toilets which weren't too busy but these were the only toilets for use outwith room day/night. Snacks between meals very poor, mostly dried up and appeared to be left overs from previous meal. Entertainment at night was pitiful(not sure if hotel pays for entertainment in season) but we opted to go out most nights. Only bar is outdoors which wasn't ideal when it was a bit colder in the evening. Overall the location food drink and service is great but I would suggest more of a 3 star.

Nigel Melton

From a Cornish/British point of view, The staff are really friendly and nice the hotel is clean all round. 1 outside bar and one small pool. The location is good. Breakfast and lunch is very standard for a all-inclusive and the all-inclusive drinks all standard. The only problem is the evening meal is a bit dull and repetitive. On the good side there's lots of restaurants in the area and the city center is 15 minutes bus ride away. The hotel seems well catered for Germans that seems to be the majority. The local beach behind the hotel is all good and fine. I would only saying avoid coming very early season has April to mid may if the weather turns bad and rains it gets very boring because there's no inside bar.

Gary Hoxworth

Location was great in terms of closeness of beach but not much around and no much information about anywhere nearby, but booked with Easyjet and no in resort info.

Ivano Oroz

The hotel was great, the food was great, a large selection of food and drinks, the rooms were great, the maids cleaned and changed the towels every day. The only bad thing is that the lady who works at the pool bar and the old gentleman with gray hair were very unfriendly for the entire 7 days. We noticed that they were kind to some people in front of us who were getting drinks, but this was not the case with us and there were other people we talked to who had the same experience as us Big praise for the 2nd gentleman who worked at the bar, very friendly and the animator is also vers friendly.

Em K (fab)

Super place if someone likes to rest peacefully. Not too big resort, no queues at meals and at the bar. Pool quite small, but without crowds. Nice sandy beach with a sandy bottom. It is sometimes windy - as it is on the Greek islands. Sun loungers and umbrellas are provided free of charge by the hotel - both by the pool and on the beach. Unfortunately, in the hotel there is a morning race and occupation of sunbeds - although often later there are no people at them, only towels. Beach towels for a deposit - no problem at all. Bus stop 2 minutes from the hotel. You can easily get to the city center or go to the promenade. Translated with DeepL.com (free version) Room 3/5 We ended up in a refreshed room. New furniture and renovated bathroom, although it would be useful to have a bidet since you can't throw paper in the toilet. Typical Greek standard - no fireworks, but very clean, cleaned daily. Towels also changed practically every day. It would be useful to install a better door, because now you can hear every rustle from the corridor. Food 4/5 Very good and varied food. To my taste, there could be a little more seafood and fruit alone. There was fish every day, but larger shrimp for a week not once. A surprise for me was the lack of nuts or strawberries. Weak snacks between the main meals. Drinks and alcoholic beverages okay. Service 5/5 Service without complaint. Nice reception and bartenders. You will get along with everyone in English. Super animator, who can probably talk in any language :D Surroundings 4/5 Exit from the hotel directly to the super beach. Public, but without crowds. Nice to see it's a place used by locals as well. Close to the center of Heraklion and the airport. Close to kite and kayak base. A little disturbed by smoking tourists, but it can be survived. In the evenings you can take a leisurely stroll or enjoy the view of the island's lights coming on.

Christopher KB

Stayed at this resort recently and overall had a good experience. The rooms are comfortable but definitely in need of refurbishment—they could use a refresh. Housekeeping is excellent, keeping everything clean and well-stocked. The food is outstanding—plenty of variety, always fresh, and far better than what you usually find in holiday resorts. Easily 5 stars for the food alone. Staff are friendly and helpful, especially the ladies at reception who are lovely and professional. Unfortunately, the male reception staff could be more attentive—they sometimes act more like owners than employees. One downside: no proper facilities for late check-out. If your flight is at night, there’s nowhere to shower or rest, which is a big letdown. This place is perfect for families—lots of kids running around, playing, and making noise. If you’re after peace and quiet, this isn’t the place. But if you’re looking for a fun, family-oriented holiday, it’s a great choice.

J T

Great hotel with very nice staff the are working hard to make it for you a great holiday. The beach and swimming pools are very nice and clean. The eating is really great there is so much to choose unbelievable. The drinks and specially the cocktails are so good made that you can order them all day. The rooms are not really special but everything what you need is there the can update 1 time the bathroom because that's look really old and not nice! It's a small hotel with 150 rooms so it's not too much people what we liked really much. We gonna go back there for sure no doubt about that.

Amalia Cojocaru

We had an absolutely wonderful stay at Grecotel Meli Palace! Everything was perfect – from the beautiful surroundings and well-kept gardens to the top-notch service and incredibly friendly staff. The food was delicious and varied every day, with something for every taste. Our room was clean, comfortable, and tastefully decorated. The private beach was peaceful and perfect for relaxing. What stood out the most was the attention to detail and the warm, welcoming atmosphere. We truly felt pampered throughout our entire stay. We will definitely come back and highly recommend Grecotel Meli Palace to anyone looking for a high-quality, relaxing vacation in Crete. Thank you, Grecotel Meli Palace, for an unforgettable experience!

miriam sohoreanu

Overall, the hotel is superb. It is clean, the food is excellent, the view is amazing, and there are nice bars and a beautiful pool. However, we noticed two small downsides: the rooms are a bit old compared to the rest of the hotel, but they are very clean, which definitely adds value. The second issue is that the beach has quite a lot of seaweed, which I believe could be resolved by cleaning it regularly — that would also improve the smell. That said, there’s an extraordinary beach with fine sand just a 15-minute walk away!

Aaron Valentine

Relaxing Solo Holiday at Grecotel Meli Palace I had a 12 Night stay here as a solo traveller from 09/06/25 - 21/06/25 and had a nice quiet, relaxing holiday. The hotel was located in a nice quiet location which is what I wanted. The hotel is clean and well maintained and all the staff were very friendly throughout my stay. I’m a very fussy/basic eater but there was always a good selection of food so I never went hungry. I liked how I didn’t have to rush up very early in the morning to get a sun-bed round the beach area as there was a pile of sun-beds(which are light) to pick up and plenty of space to put it to sit. Though towards the end of my holiday there was the one day where I did actually struggle to get one, so it may get harder as it gets busier. The swimming pool area there is not as much room. The self serving drinks machines and ice cream at the beach/pool bar is very good so I could just keep going up to refill and hardly queue though it was starting to get busier my last few days. I had a massage at the SPA which was very nice and relaxing, the staff there were very nice and made me feel very comfortable and relaxed. I took a walk into Sissi which was about 20-30 minutes and a nice little village with shops/bars and ATM machine (there isn’t an ATM at the hotel). The sea was nice to swim in, would definitely bring sea shoes to wear as it is pebbly and stoney as you enter the water. I had a Garden View room which was basic but had everything I needed. The cleaner who cleaned my room done a very good job. When away I do like to sit on my room balcony and chill. It was quite hard to do here as there is not much privacy as the balcony to your neighbour is like you are literally sitting next/with each other. Overall, I go on holiday to sit and relax and was sure able to do that here. Would return and recommend. Thank you everyone at Grecotel Meli Palace

Becky T

Lovely beach that’s busy but not overly crowded. Options to rent beach chairs and umbrellas (€8-10 for two, depending on the section) or bring your own. Food and drinks available, portaloos, basic changing booth, and a few open showers. Free parking, ample even on a July Saturday afternoon.

Jess Schönhut

Very nice and clean beach. Not much to discover here but for a few hours at the beach I would recommend it. The beach is close to a main road, but it’s very spacious and you can rent sunbeds at a low price. However, there are more beautiful beaches in Crete.

Miriam Ott

Nice and clean beach, really sandy and easy to access. Parking and also a bus station is directly in front, so it’s super easy to get there. We spend a whole day here since two sunbeds with a sunshade were just 7€, so it’s super affordable and worth the spend.

Linda Szeliga

Easy to get there with a car. Nice beach. Many families. It’s close to the airport so you can see airplanes. Recommend it!

Mark Lacroix

Best beach ⛱️ close to heraklion. We've been from heraklion to Agios Nikolaos and this is by FAR the best, wide, sandy, no stones, no pebbles. Most beaches have stones when you enter the water and don't have even slope. Trust me don't go looking for best beach on this side of the island , save your time and stay on Arena. 3E for beach chairs and 3E cofee, 3,5 E for beer, decent service. Food choice is limited but you wont die starving.Free parking and also as a bonus at least for me is that you get to see planes landing as the Beach is close to heraklion airport .

Han S

I travelled to the Mitsis Cretan Village solo and had a wonderful time. July is HOT and busy but there were plenty of sun loungers available especially by the sea. The all you can eat stream of pizza was my favourite! The rooms were spotlessly clean and were tended to every day without fail. Toiletries are readily available and there are always clean fresh towels and beach towels. Nothing was too much to ask for the staff! At the bars, at reception, helping me with my many pieces of luggage. The service was exceptional. I was very burned and as I was alone I had no choice to but to ask a staff member to put aloe Vera on the top of my back. It’s not part of their job description and it’s a very personal request however they did help me and I am forever grateful. My skin thanks them! I’d love to return, the area is incredible.

ΕΥΓΕΝΙΑ ΜΑΖΑΡΑΚΗ

We had a wonderful stay! The room was spotless, the food was excellent, and all the staff were incredibly friendly and helpful. I would highly recommend this hotel. We will definitely be coming back next year. Thank you for an amazing holiday!

Filipe Cunha

We had a great week at Mitsis Cretan Village. The Staff was amazing, very kind and helpful and you can see that they do this genuinely. The food and drinks were very good. The rooms are cleaned daily and, again, with a smile. The beach is ok, a bit short and the there are rocks in the water but it’s also a good beach. I came with my family and two young boys, which is always challenging, but we had an amazing time. Thank you to all the staff!

Zachary Heferson

My family and I had a wonderful stay. The room was spotless and felt very well looked after. The staff were always polite and ready to help, and every meal we tried was tasty and well prepared. A place that combines comfort, cleanliness, and Cretan hospitality

Marco Fröhlich

A wonderful resort with very dedicated staff. We felt very comfortable at all times. The food was very varied due to the different theme days. The service staff are very courteous and friendly. The bungalow was larger than expected. The pool area and the entertainment team are first class. We will be back.

Ant Marino

Outstanding Resort! The reception staff were always helpful and welcoming. The arrival with a rose for the ladies and a glass of champagne was a lovely touch. The cleanliness was excellent—rooms, common areas, and pools were spotless and well-maintained. The all-inclusive package covers almost everything. The buffet food was tasty, varied, and plentiful. The only downside was the difficulty in booking and finding a place at the alternative restaurants. The entertainment team was fantastic—fun, energetic, and professional, with plenty of activities for adults and kids. The resort has many pools, great for both fun and relaxation, plus a playground with toboggans that the kids loved. Finally, there is a Hertz desk at the main hall where you can rent cars directly at the hotel.

Timmy Simons

We had a fantastic stay at Iberostar Creta Marine! The hotel is beautifully maintained and offers everything you need for a relaxing holiday. One thing we really appreciated is that there’s no reserving sunbeds with towels – if you try, staff will remove them. This keeps things fair and made it easy for everyone to find a spot by the pool. The animation team was wonderful – friendly, fun, and engaging, both for adults and children. Our kids especially enjoyed the activities and shows. When it comes to food, there is an incredible variety, with something for everyone, and the quality was excellent throughout our stay. Overall, we truly enjoyed our holiday here and would happily recommend Iberostar Creta Marine to anyone looking for a relaxing, family-friendly, and well-organized resort experience.

ABBEY Gisanrin

The hotel provides facilities and activities for all ages. The hotel is located within awesome breath-taking views. The food buffet selection was nice, catering for all dietary requirements. They could provide drinking water on tables free of charge not at a cost if you're on Half-board. The staff were very polite and helpful. We had a wonderful week away .

James Germany

Firstly if I could give it 3.5/5, I would. The reception staff, rooms and cleaners were faultless. The hotel was constantly being maintained throughout the day. The room was very clean and modern. However if you are a couple who aren’t overly keen on kids then this potentially isn’t the hotel for you. I also wasn’t a massive fan of the saltwater outdoor pool, although very large and impressive. The salt water isn’t the most comfortable to wind down in. We were also briefed by one of the spa staff regarding the indoor pool attached to the spa. She explained it was a quiet place to relax in, so no loud noises, splashes etc. The next day the pool was filled with multiple kids making a lot of noise, not allowing us to relax. I was a little disappointed that you had to pay to use the sauna, 30€ for half a hour is a little steep in my opinion. Spa treatments were also very expensive. No surprise it never looked that busy. The gym was superb, as hotel gyms go it has plenty of equipment to keep you ticking over while you are away. 5€ for a beer from the pool bar would be reasonable, if they were to actually fill your glass to the top, not 3/4 full. Food was good, however one chef seemed unwilling to give me fresh cooked chicken on a second occasion. The hotel is very isolated, closest village is a hour walk east. We ended up resting a car from the rental place across the road, plenty of car parking at hotel. Overall, a pleasant stay, would recommend if you were no wanting to venture out of the complex much and are tolerant of kids.

Diana Negru

We recently spent a week at Iberostar Selection Creta Marine, and it was truly one of the most beautiful and memorable experiences we’ve had. The sunsets were absolutely breathtaking, the food was consistently delicious, and the staff provided outstanding service throughout our stay. Everyone was incredibly helpful and attentive, always ready to assist with anything we needed. A particularly special moment was the thoughtful and heartwarming surprise the team prepared for our daughter’s birthday — it made the occasion truly unforgettable. We are deeply grateful for such a wonderful stay. Thank you soo much Iberostar Selection. We would highly recommend this resort.

Arto Lappalainen

Good stay in a hotel. Price quality ratio is good. All inclusive food was tasty and varying every day. Location was bit remote but also price of the room was cheap when considering that this hotel is a beach front Hotel. We used car so location it was not an issue at all. Room was with seaview with large balcony. Room was cleaned everyday. Service in the hotel was friendly and welcoming.

Volkan Senguller

⭐⭐⭐⭐⭐ We had an absolutely amazing holiday here! From the moment we arrived until the very last day, everything was perfect. The reception, restaurant, bar, and housekeeping staff were always so kind, helpful, and smiling – they truly made us feel welcome. The hotel is new, modern, and very practical, while at the same time surrounded by beautiful nature. For the past few years, we had been spending our holidays in Spain, but after this experience, we can honestly say this place is much better. Greek hospitality gave us a unique and unforgettable holiday that we will always remember. The food was also fantastic – with delicious Aegean dishes and a very wide selection of vegetarian options, there was always something fresh and tasty to enjoy. Thank you for giving us such a flawless holiday – we would love to come back! Volkan Senguller.

Diana Abe

We were there last week. Where to start.Our room had no air, just the fan was going. The food was horrible. It was all inclusive. You want mixed drink, you have to pay. You want different coffee, you have to pay. The beach is very rocky. The toaster for the bread is about 30 yrs old. The only people that was there was Polish. We were the only American. Don't know why this is a 4 star. It should be a 2 starm no more than a 3 star. Don't let people fool you. I can go on and go but it's not worth it

Lynda Garner

All inclusive with atte time staff. Good for families ! Food is good with one to 3 regional items per meal. Nice to have other the Mediterranean & large pools. Again...Great for families toddlers to early teens !

Sigal Steinberg

Very nice hotel, lovely pool, at the beach front, Very nice and helpful stuff The food is various and everyone found what to eat.

Milena Moorly

We really enjoyed our stay at this hotel. The room was clean, comfortable with everything we needed. Especially we liked the direct access to swimming pool. The location was perfect — close to local attractions but still quiet and relaxing. Food was fresh and quite varied, everyone could find something for themselves. Special thank to Anastasia who made our stay super welcoming and friendly. She was incredibly nice and helpful throughout our stay, always ready to assist with anything we needed. I would definitely recommend it to anyone visiting the area!

Peter Janssens

First time in Greece and didn't disappoint, great hotel, amazing staff, helpful and friendly. There is a good variety of food 3 times a day, coffee bar, cocktails, wine and beer + all sorts of non alcoholic beverages. Everyday maintenance of the big and private pools (early in the morning, so you can dive in after breakfast 👍🏻) We went to look for peace, quiet and relaxation and we found it, thanks to the people who work there and made us feel at home after day 1. I highly recommend it.

Andre Daniels

This holiday was booked with love holidays and Jet2 please refer to comments at the end of this review for important information which may influence your decision to book! Firstly let me commend the Manager of this hotel "Stellios" his work and attention to our group of 10 made this holiday a success! When we arrived on this holiday it was not the best start with the transfer dropping our group in the dark not at hotel (see love holidays comments below) Stellios was not at all happy with this and strongly advised us to complain he had went as far as leaving the food avaliable for our group to eat as we had arrived well past our expected arrival and the set diner time! THAT IS ATTENTION TO DETAIL! As you can see from my videos and pictures this is indeed a 4*hotel and the building and settings certainly deserve those stars! Our problem arose a few days later because of the descriptions of facilities posted on UK websites (see below) which were not accurate and as we had children ranging from 2 to 16 bordem soon set in. We spoke to love holidays! No joy even tho they had breached sales of goods act I went to talk with the manager Stellios and advised him of Love Holidays stance and showed him our recived responses. Stellios, under no obligations to himself or the hotel chain arranged for us all to be moved to the 5* sister hotel Filion hotel some 20 odd minutes walk (fit person) further into the hills (please refer my Google review on this hotel for further information) Stellios made sure we were settled and kept up full contact during our stay with us seeing him almost daily and on many occasions goimg as far as ferrying us on our excursions to and from hotels and locations in his own personal car, Which is just unheard of. would recommend this hotel for Just Stellios alone but obviously that's not constructive. This Hotel is perfect for couples and young adults but I would advise against it for the younger child only due to the lack of child play area, games, pool tables, table tennis games etc are not on site if these were installed then child bordem will not be a future issue but I believe this hotel is aimed as a more adult clientele. The Swim up room (as advertised by Love Holidays) is the star of the show (please refer to video) and IS exactly as described beautiful spacious rooms with Remote air conditioning in every room Flat screen TV in every room even a phone In the toilet! Full kitchens etc just a very nice high quality all around. Food is served as usually done at hotels with breakfast lunch and dinner at the usual holiday hotel times with sandwichs and cakes usually left at the bar throughout the day and in addition ice-cream and soft drinks available around the clock! I walked into the bar/dinning area one morning around 3am and just helped myself to ice ream and apple juice no problems. The cleaners are exceptional end of story! Certain staff are used between hotels there was one person that stood out for all the wrong reasons "Alexander" you'll notice him tall with earing in his right ear actually told one of our party yes we could use all facilities in sister hotel but we could not eat there, This was confirmed untrue by the manager Stellios, if you ask for orange juice at the bar he will pour orange squash, with that sort of behaviour he definitely puts a bad light on the rest of the hard working team! In conclusion The quality of the hotel is definitely not in question and the manager Stellios is just about the best manager I have ever encountered I have been around the world and have never had such service from an individual ever. (in posted video you will see Stellios showing the room) Please see Google review on Filion Hotel which is the Sister Hotel For T Hotel premium suites and our continued Holiday experience Now the important information, IF YOU LOVE A HOLIDAY DO NOT BOOK THROUGH LOVE HOLIDAYS! Their information on their website is inaccurate and misleading due to me running out of space for this review I will go into further details in Filion Hotel review

Patrycja Rokita

The hotel is clean and very cozy, the staff cares about the well-being of their guests and the friendly atmosphere, especially Anastasia, who makes the best drinks and always greets you with a smile 🫶

Eitan Sarid

We arrived for a short 3-day vacation. Overall it was fine, everything worked as expected. Stalos is there... He is an amazing guy who does everything to make the vacation a success... Unfortunately, on the last day he broke his leg, it was very sad. We hope he comes back soon!

Eric

The hotel met our expectations. I was amazed that, despite the fact that the hotel has been open for decades, it is nicely renovated and feels new and trendy. Our room was good for a couple, cozy, and well kept. The housekeepers were also friendly and responsive. The food at the buffet was of good quality. Throughout the whole week we never had that something was missing. The bars were cozy and pleasant, and we spent most nights there, especially by the pool. The drinks were nice, with fresh and fruity cocktails. There was a smooth flow in all departments, reflecting good training and attentive management. Combined with the politeness of the staff, this created a truly pleasant atmosphere. A special thanks goes to Mr. Canellos, who was extremely helpful with my dietary restrictions. His recommendations and follow-up made my stay much easier. If you’re wondering whether it’s worth coming here, my answer is definitely yes—it was worth every penny.

William Frauenglas

I recently stayed at Atlantica Ocean Beach Resort and had an absolutely amazing experience! From the moment we arrived, we were warmly welcomed by Andreas, the front desk manager, who went above and beyond to make our stay perfect. The entire staff was incredibly friendly, professional, and attentive, making us feel truly at home. The rooms are newly renovated, spotless, and very comfortable, thanks to the exceptional housekeeping team who maintain the highest standards of cleanliness. The pool area is fantastic—spacious, well-kept, and perfect for all ages, whether you’re looking to relax or have fun with the kids. We also loved the great selection of activities for both adults and children, which made every day exciting and enjoyable for the whole family. Overall, Atlantica Ocean Beach Resort is the perfect choice for a relaxing and fun holiday. We can’t wait to come back!

Christina Eroglu

Amazing Stay at Atlantica Beach Resort – Especially Thanks to the Animation Team! I recently spent a week at Atlantica Beach Resort with my 11-year-old son, and we had an absolutely fantastic time. The resort itself is lovely – clean, well-organized, and in a beautiful location – but what truly made our holiday unforgettable was the incredible animation team. From the very first day, the animation team went above and beyond to make us feel welcome and engaged. They were friendly, enthusiastic, and full of positive energy. The activities they offered throughout the day were not only fun, but also really well organized. Whether it was games by the pool, evening shows, or interactive activities, there was always something exciting going on. I’ve stayed at several different hotels before, but I’ve never experienced entertainment like this. Even my son – who can sometimes be hard to impress – was completely hooked. He looked forward to each day, and it was a joy to see him having so much fun and feeling included. This trip gave us wonderful memories, and I truly credit the animation team for making it so special. If you’re considering Atlantica Beach Resort, I highly recommend it – especially if you’re traveling with kids. We’ll definitely be back!

Marcela Lasowa

We had an amazing time at Atlantica Ocean Beach Resort Crete! The resort is incredibly clean, fresh, and well-designed — it honestly looks even better in person than in the photos. We arrived quite late at night and were greeted warmly by a lovely lady named Maria at reception (guest relations manager) She was super friendly and helpful, which made our check-in smooth and welcoming. That same level of friendliness continued throughout our stay — the entire staff was polite, professional, and always ready to help with anything we needed. The pool area is beautiful and well-kept, with plenty of sunbeds and a relaxed vibe. The beach is just a few steps away — clean, calm, and perfect for swimming or just chilling with a drink. The food was another highlight! There was a great variety at the buffet with something for everyone — fresh, tasty, and well-prepared. We especially enjoyed the local dishes and desserts. The restaurant staff were also really attentive. There were also some activities and entertainment in the evenings, which added a nice touch without being too loud or intrusive. It was a great balance between relaxation and fun. Overall, we absolutely loved our stay and would 100% recommend Atlantica Ocean Beach Resort to anyone visiting Crete. Can’t wait to come back!

Kian

The food was delicious, the pool was wonderful, and the beach was fantastic. The only area that could be improved is the bathroom in the room — the shower area could be cleaner, and there was a noticeable smell. All in all, it was a truly wonderful stay! Many thanks to all the staff for making our holiday the best!

Gavin Paine

We visited Blue Bay Resort in May, it was a nice resort, rooms were clean, staff were generally good, location was quiet, but not a lot nearby. Biggest downside was the food, there was not a lot of choice the food was the same day after day and gluten free options were limited. We did find out on day 5 of 9 that we could ask for special gluten free options in the restaurant which were very nice, but we made them aware my wife was gluten free at the start so were disappointed it took 5 days to make us aware of this as it only came up because I rated them 7/10. This was a huge disappointment, would've made a big difference to have known this at the start. Entertainment was very hit and miss and not a lot of it.

Remco van de Winkel

Stayed at Blue Bay Resort Hotel in Crete for two weeks and overall had a lovely holiday. The hotel itself is clean and well kept, and the staff are extremely friendly and welcoming, which really makes a difference. The pools are a bit on the small side, but still nice for a quick swim or to cool off. The sea is about an 8-minute walk away, which is great if you prefer the beach. Food-wise, it’s average: there’s enough choice at the buffet, but the quality isn’t quite what you’d expect from a 4-star hotel. The desserts, on the other hand, are exceptional. We stayed in a two-room suite with a jacuzzi on the balcony, which was a really nice touch and made our stay feel extra special. All in all, it’s a beautiful place for a relaxing holiday, but there’s still a bit of room for improvement, especially when it comes to the food.

Petra Kačírková

Such a lovely stay! The staff were always professional and friendly, and we were pleasantly surprised with a free upgrade to a larger room on the top floor, which made our stay even more comfortable. The room, the restaurant, the whole resort - everything was spotlessly clean! The air conditioning worked flawlessly. The location is quiet, and even with a pool-view room, we heard no noise at all. The food is a real highlight! The meals were delicious and varied, and the drinks included in the all-inclusive were great too. We really appreciated that we could use the resort’s facilities even after check-out.We were also given lunch and dinner vouchers while waiting for our evening airport transfer. The only minor downsides were that the luggage room wasn't locked (anyone could walk in) and the safe in the room comes with an extra fee. In the bathroom was no shower curtain, so the floor got wet after every shower. A smart TV and a better hairdryer would have been a nice touch, but not a big deal. Also the beach is nearby, but it’s down a steep hill, so getting back up might not be ideal for everyone. Overall, an outstanding experience and highly recommended!

Alex Z

Absolutely stunning view! The hotel is clean, peaceful, and perfectly located to enjoy the landscape. Rooms are comfortable and the whole place feels relaxing. Special mention to Jenny at the bar, she’s incredibly friendly and gave us exceptional service every time. A real highlight of our stay!

Barbara Szymanska

Beautiful modern hotel. The hotel rooms are basic, but clean. They have a mini fridge in with bottles of water, a hair dryer, shower etc. I personally don’t believe you need anything else, as you go on holiday you don’t go to stay in the room. The location is each to their own, we didn’t mind it. There’s a beach down the slope of the hotel, there’s restaurants there, very cheap and very friendly with beautiful food. A few shops, and water sports. Cannot complain. The food in the hotel is very nice, they do change it everyday, there’s always pasta on everyday, for fussy eaters. But they do gyros wraps, pastas, loads of veg, salads, different types of meat. Honestly something for everyone. Cannot complain. The only down side is that on the all inclusive they only serve raki and ouzo which by end of the stay we quite enjoyed but at the start it was a hard drink. Overall lovely stay.

Christos Chatzimladis

Very good Hotel, with professional stuff. We was all happy to stay and to use the hospitality of the people who works there.

Adrian Petrescu

A bad hotel. This is not a real 4 starts . Bad internet over wifi. Also the room are not ok.

Robert Tatai

This hotel is horrible. Back to the ‘80s!

Linette Dambon

Genial

Sabrina Solmon

Very disappointed by the rooms...a dormitory hotel...the rooms are not clean...very poorly maintained...uncomfortable beds worthy of a prison...very old...having traveled a lot, my family and I are the first time we are so disappointed with a hotel, especially compared to Marmara...we did not have the choice of hotel compared to the travel agency (all the French being grouped together in this establishment) but really very disappointed hotel to be completely redone!!!! The drinks are disgusting!!!!Water!!!! We are really making fun of the world! However, thank you to the staff who are trying to adapt to the new restrictions! I will not recommend this establishment under any circumstances, whether it is food, room, service...not worthy of a 4 star!

Rasha Haddad

Overall, the hotel was beautiful, spacious, and well-equipped. Although the food lacked variety, it was tasty. However, the main issue was with the desserts, as they were almost the same every day with no variety at all. Even the fruits were disappointing — a large portion of them were not fresh and almost rotten. The service was generally good, and room service in particular was very good. The activities were average. The room itself had a great location — completely isolated from noise — and the bed was very comfortable, which made the stay more relaxing. However, I have a major concern regarding one of the receptionists who acted unprofessionally and rudely towards a guest filling out the check-in form. The situation was quite strange and unacceptable for someone working in customer service to treat a guest in such a manner. Other than that, I would rate the hotel as less than four stars considering the level of service. Additionally, we were charged an extra 10 euros per night just because it is listed as a four-star hotel.

Artur Kaczmarek

I wanted to share my opinion about the hotel. The entire complex is quite large and doesn't feel crowded, even though the hotel hosts a large number of guests. I wanted to praise the hotel staff, especially GOBINDE, the waiter and bartender, who quickly and efficiently solves any guest's problem. Thanks to his excellent English, he's always willing to help and offer advice. The complex has three swimming pools and water slides. The rooms and the entire facility are very clean. The hotel is located in a remote area, but is well-connected to the rest of the island. The food was okay. The atmosphere in the hotel was very good, and the numerous entertainment programs and dances were of a high standard. Thank you to all the hotel staff for a warm welcome. Best regards to the staff and Gobinde.

Bjørn Erik

We would like to express our satisfaction with the hotel. The culinary offerings, staff, and child-friendly environment were all exceptional. We anticipate returning for a visit next year. Thank you for providing an outstanding week.

Margaret Ashley

Delicious local food... taramosalata, tzatziki, gigant olives ,fish ,seafood ,greek yoghurt ,10 different flavoured virgin oils , okra a list of delicious food served here could be the mile long. Those who have no idea what they miss eat pizza , chips and fish fingers. Why eat staple food while on holiday abroad how primitive.... The Chrispy hotel the food and service is fantastic. Compliments to the management,chefs and the whole team 👏 🥇.

Adam Pachla

looks nice from the outside. However when there was a small fire they couldn't find the fire extinguisher for 15minutes that led to a big fire. Good organization during critical situations is what separates a good place from those pretending to be one.

Bridget O'Donoghue

Great location, and lovely staff, the kids were well taken care of and the buffet had something for everyone. One word of warning, the beds were extremely uncomfortable

Jakub Chrząstek

A great place for a family with children. Very good location, near the beach. The sun lounger on the beach is paid extra, but in my opinion it was fine. Otherwise I couldn't use it. This was the case in the hotel where everything was "booked" by the guest's towels :( Good quality and fresh food. Not the best restaurant, but I wasn't disappointed. The hotel rooms are of a good standard, they are clean and service can be done daily. One downside is very personal and relates to smoking. Smoking is allowed almost everywhere which conflicts with the child friendly policy.

Slobodan Gajić

Location is on the beach, kids pool very dirty, other one small and too crowded. Food is ok you can always find something tasty a lot variety. Rooms on the ground level have mold both on curtains and walls.

Sunny

We had a 10 days stay with our 3years old child. Unfortunately we can not agree with the stars the hotel has and would not visit it again. Positive was: - directly at the beach - silent - friendly staff - you can walk to the city in approximately 30 -40 mins - mini marked is close Negative/to improve: - all inclusive but not good quality ( almost every day the same, no fresh cooked food, juices are more Sirup and without water not to drink for us) - food is more like casino food (long time at a heating plate) - fruits taste not like in the south’s and a lot of can fruits instead of fresh and healthy ones (wouldn’t be so picky but at the homepage they highlight the food) - all inclusive drinks at the bar are with low quality (cheap alcohol) you get cheap coffee and for the better one you have to pay - sun beds at the beach must be payed - too less sunbeds at the pool, most of them are reserved by people in the early morning and nobody is there for long time. At the big pool are almost no sun umbrellas - the water in the children’s pool needs to be changed and contains a lot of chlor - playground is nice but at the slides you could not slide you stop - the hotel used just plastic cups/glasses, very unfriendly for the environment (not reusable) - they do not offer pool towels for free, you have to pay a deposit of each and money for washing them - beach contains more stones as sand - rooms could be cleaned better (we had ants and sand there)

Paul McIntyre

Don't come here if you want a pool stay as it's tiny and as the sea is not suitable for kids the pool is over run but them screaming all day until 9 ISH. ( Can't blame them for that). Don't expect a bed as the German guest reserve from 11ish at night with inflatables etc. And to use the sunbeds on the beach (for the resort) and extra 7 or 20 euros a day (which doesn't even have padded beds, unless you pay 20). Flight was at 11pm so for a late checkout had to pay an extra 60 euros.....

Xen

Difficult to give overall score. Room was ok for fam. of 4 (2 kids), spacious, good a/c, nice view, large fridge, clean, comfy beds. Many pools, clean water. Close to the beautiful beach. BUT no mosquito screens on windows of the rooms and a/c is too strong for kids to sleep under whole night so we could not open windows during night because there are too many of little buggers coming in and it was difficult for us to sleep there. Meals offer in restaurant is ok-ish but drinks are very limited and for all inclusive offer it should be better. Also, very stiff staff and rules in restaurant - no barefoot, plates taken away while still eating, no taking cups of coffee outside cafe terrace. Military drill. It's not that we'd take bloody cups in the plane and run away with them, just wanted to have coffee in the room and not from horrible plastic ones... So, pls consider having a little bit more flexibility, improving drink offer and installing mosquito screens/nets on windows.

lol

the owner of this hotel has to be put in jail because this hotel doesn't deserve even one star the food it's terrible I wouldn't give that to my dog the drinks are cheap like the hotel that they are.Its a pity that you go in holiday to find something like that

Rūta Padvelskytė

Not what you would expect a 4 star hotel to be like. First of all, the apartment felt like it was just refurbished as it had piles of construction dust in the corner. Walls were empty, old furniture, no bathroom shelves, no shower curtain, no power sockets by the bed. It also smelled like chlorine and bleach so we had to keep the windows open and there was no mosquito mesh. There was also no sound isolation whatsoever so if you’re a light sleeper, you’ll have trouble sleeping as some mornings hotel workers started construction work as early as 7am. There were also no “do not disturb” signs so if you didn’t want your room cleaned you had no choice. The good thing was that apartment was very spacious and had a private balcony with a nice view. Another thing worth mentioning was the dining area. The food wasn’t bad, but there were so many strange made-up rules that made us feel constantly tense. It felt more like an army than a holiday retreat. Also when half-board, you can’t get any drinks or even water with your dinner, only at breakfast. Not a huge loss tho, as all the drinks tasted like chlorine and the coffee was just terrible! However the worst thing was that you could feel and see how tense and stressed all the staff was. There was this one manager who was just walking around and watching everybody work, pointing to an empty dishes and bossing everyone around even though all the staff was working so hard and were so nice and friendly. We hated that our plates were taken away with the last bite, basically while we were still chewing our food but it felt like the staff was pressured to do so by the manager so we didn’t say anything. Overall it was okay for a price we paid as we got a cheap last-minute vacation and we didn’t spend much time in the hotel area anyway, but I would rather choose something different next time. Also, it’s a 4 star hotel, so keep in mind that you’ll have to pay additional 7€ tax per night that becomes a whole 49€ a week. Good things: beautiful surroundings, stunning plants, food variety, tasty ice-cream, friendly staff, good location, nice view, cute cats, quiet in the evening.

tom brazil

Awful hotel . Bathroom had mold and no shower curtain so the bathroom was always soaking wet . AC didnt work at all yet was still told we had to pay despite reporting it as not working twice. Staff very rude especially the person who i think was the manager and a lot of the rules regarding drinks and food just seem made up on the spot. However the overall hotel is nice the pools are big and the water slides were fun and its in a good location. would not go again though.

Daniel

We booked 1 week vacation here in september 2022 with half board. This is a hotel apartment and the hotel room was very nice, spacious and cleaned daily by staff who provide plenty of towels and do a good job overall. We had a mini fridge in our room and the aircon worked very well. We had a private pool with our room but they also had 2 adult pools plus a kids pool with slides all were great. Hotel was quiet on a night, no noise and well lit. Foods here is okay, standardised buffet but we ate out mostly anyways. All the staff here were friendly and accommodating. It is just a 5 - 10 mins walk to the beach and it's about 15mins to the bus station if wanting to travel to Heraklion and Aghios Nikolaos. There are many supermarkets, restaurants, bars/clubs on the main street, which are open until the early hours of the morning. We had a great time here and would recommend this place to anyone wanting to visit malia and be close to the beach and not far from the nightlife.

Terezie Tesařová

This hotel was one of the best I've ever been to. I wasn't expecting any luxury, but it was luxury. The incredibly nice lady at the reception greeted us with a smile and explained everything, answered all our questions, and checked us in at 12 noon, even though check-in was from 3 pm. The breakfast and dinner were fabulous, I think everyone can choose. It was quite strange that there was no drink included in the price of dinner, but that's apparently common in Greece. We were having a problem with the air conditioning after 10pm and the hotel owner came within a few minutes and quickly fixed everything. The owner even tried to speak Czech with us, which was a very pleasant and very nice gesture. The rooms were cleaned regularly. The staff was helpful. From the lady at the bar, the waiter, even the cleaners. The only negative thing was that when we asked for breakfast to be packed, because we were going on a trip, the lady at the reception brought us a really small portion for two people, it wouldn't have been enough for even one of us. I'm not the type of person who would regularly go to one hotel, but I dare say that I would happily return to this hotel.

Arina Zaviyalova

Advantages: 1. Great location between two main beaches and a grocery store nearby. 2. Nice view both from the restaurant and a room. 3. Very friendly service at the bar. 4. Nice food choice at the breakfast and dinner. Disadvantages: 1. The cleaning quality was below average. 2. There are strange rules for using the pool - 7 AM to 7 PM only. Then they switch on some lamps and filters, so it can be dangerous for your health. 3. It is hard to choose a room based on the pictures. We wanted to book a room with a shared pool on the first floor near the bar. But turned it that its name is "Shared Pool" not "Swim Up" - don't make the same mistake as us. 4. We had an early excursion one day and ordered a breakfast to the room. The breakfast was terrifyingly poor - only cakes, cookies and some toasts with jam and butter. 5. The checkout is at 11 AM, and you can still use the pool after that, but the shared shower room was always occupied by other tourists. 6. At the end of our stay our friends found several cocktails added to their bar bill that they've never ordered. Also, be aware that the cocktails missing in they system they add to the bill under another name. At least, it's the story the barman told us.

Ellie Lang

having a gorgeous stay here! have stayed here previously and this time is even better! we booked the superior private jacuzzi room for two and we are in love! the room is gorgeous and modern and very very spacious! the balcony is perfect during the day to catch the sun and very private! the service in this place is absolutely incredible! they can’t do enough for you! from the moment we arrived they were super helpful, showed us where everything was and asked if there was anything more they do for us! on arrival we received a complimentary spa voucher which was greatly appreciated! the bar staff are are really friendly and really quick service! the main pool area is lovely and surrounded with plenty of space and sunbeds! the hotel is in a gorgeous location and i couldn’t recommend this place enough! i’ve recommended this place to everyone and their grandmas ❤️

Natasha Everson

First time in Crete, and wanted a nice chilled holiday as first one in 5 years. This hotel has everything you can ask for, we had a swim up room and it was ideal for what we wanted. Housekeeping visited daily, the pools and grounds are very well maintained and kept to a high standard. Reception were very helpful and friendly throughout our stay, staff at the whole place were friendly and approachable. We were half board and the breakfast and evening meals were fantastic, a wide variety of choice and all freshly cooked. The spa is located next door ro the main hotel reception and I had 3 treatments during our stay and the staff were very friendly and professional We will definitely be coming back

Andrew Willis

A Wonderful Stay at Sunset Boutique Hotel & Spa We recently stayed at the Sunset Boutique Hotel & Spa in Bali, Crete, and it was truly one of the nicest and friendliest places we've ever visited. From the moment we arrived, we were welcomed with genuine warmth and hospitality. The hotel was spotlessly clean, with our room serviced daily to a very high standard. The atmosphere throughout the hotel was wonderfully relaxed, making it the perfect place to unwind. The food was consistently good, and we always looked forward to our meals. The staff were exceptionally friendly and attentive, always going out of their way to ensure we had everything we needed. A special mention must go to Kostas, who was a fantastic host—always approachable, helpful, and full of local insight. We felt truly looked after during our stay. We enjoyed it so much that we've already made plans to return later in the year. Highly recommended!