4 Star Crete Holidays

Kate Russell

We spent 5 nights here and didn't want to leave! The staff are so lovely and accommodating. The drinks and food are always available and are lovely. The cleaners always do an amazing job and are super friendly. The hotel itself is beautiful, pools are well maintained and there are plenty of sunbeds. Cannot fault this place it's been perfect. The beach is just down the road and so is the Malia strip if that's your scene. So many things to do and see around here. I can definitely recommend this place for an amazing holiday!

Roman Petriv

It was a pleasure to stay a week at so nice and comfortable Hotel. The Hotel staff were very helpful and always ready to assist with any questions. The rooms and the hotel territory were very clean, swimming pools two for adults and one for babies. Big swimming pools have deep from 1 to 3.5 m. There are very beautiful trees and flowers on territory. Excellent place to spend with family. There are some snacks and a lot of drinks on the bar. Every Monday the are organizing Greece life music. There is a nice Potamos beach, but need to drive about 5 min or walk 20 min. The hotel may organize lunchboxes if you would like to go somewhere! Very recommend this hotel for everyone if you want to enjoy your vacation in peace and quiet place! Best wishes to the hotel personnel!!! 😀

Edyta E

I was with my mother for a week in June in this hotel. The hotel deserves a 5-star rating because of the staff. The staff are very nice and helpful. The staff do everything they can to satisfy the guests. The rooms are large, cleaned every day and towels are changed. The location is ideal (close to the sandy beach), you can't hear loud music from the center. The only drawback is quite a lot of loud young people from the UK ;) (however, it is a city ideal for parties, so I fully understand this). The restaurant has a variety of meals and everyone can choose something for themselves. The food is fresh, there are always vegetables and fruits. Although the hotel day starts at 3 p.m. and we were at the hotel around 8.30 a.m., we could eat meals and the reception was very helpful in everything (for such a high rating). For little money as for All inclusive, you can't have any complaints.

Ilze

A peaceful, well-kept hotel with spotless rooms cleaned daily. The food is delicious and thoughtfully prepared, while the bar serves excellent cocktails. Service is warm and welcoming, making for a truly relaxing stay. The only drawback is the lack of a separate smoking area, leaving non-smokers and families exposed to cigarette smoke outside.

Thomas Macnamara

Ah well. Food. They haven’t exactly discovered this concept as of yet. While it provided great entertainment, the unique spag bowl genuinely made everyone there want to rip out every bit of our insides. There was one good bloke working, but Christ alive the others were rather useless. Our air con leaked which ended a promising athletic career with a horrific injury. Alas, we are alive so it can’t be that bad I guess.

Jo Davidson

The location of the hotel is quite near local bars and restaurants. However, that is the only positive thing I can say. The room was not cleaned all week, the dust and dirt on the floor from when we arrived was still there when we left. Food is not great and staff were unhelpful. I will not be visiting that hotel again.

Angela Coates

After reading reviews before we went I was a little worried but when we got there it is a lovely adult hotel situated in a great location, close to the main street and seafront of Hersonissos. Clean and tidy rooms, with comfortable beds, bathroom was a little small but at the end of the day it is adequate for the purpose. We found the staff friendly and helpful, and they had prepared some food for us as we were arriving late at night, which was a very nice touch. Food and drink was pretty good but we did eat out too to try the Greek restaurants. All in all, we had a brilliant stay here, and the hotel served as a fantastic base for us to get out and explore the island. We would definitely return.

Daria Siemko

Rooms 🏢 Spacious, clean, no complaints regarding the standard. Medium-sized bathroom – for bigger people it may be hard to manoeuvre, e.g. while changing clothes. On the good side – large sink; on the bad – the shower cabin floor edge is so low you have to be careful about the water flow. Other benefits: an air conditioner, a balcony with chairs and table, 2 large mirrors, a tea set with electric kettle (but why is it connected in the closet?), and a fridge that unfortunately gathers a bit of water inside. Area 🏖 The hotel is not too far from the beach and bus stops. Staff and service 💁‍♀️ The biggest benefit. Very helpful, quick with formalities. A few members speak Polish, including Mrs. Bogusia who provides advice on where to go, what to visit, how bus transport works, and much more. Big kudos for that. There is also one person at the reception and one at the bar who also speak Polish. Food 🍽 It is ok. When it comes to taste, everything is quite good or often even delicious. The thing is.. the choice. The most humble is breakfast. There is of course everything you need for a sandwich, cereals, dried fruits, pancakes, beans and bacon (quite English breakfast elements), but for vegans/lactose-free guests it may be a little monotonous, with the selection limited to fruits, bread, and raw vegetables. Lunch and dinner are more satisfying, with options changing more often. There is a lot of meat but also vegetable-based dishes, although sometimes the balance is not even and one predominates over the other. A big plus for Greek night every Friday with a delicious feast. Other 🎶 Plus for events like saxophone play at the bar. Overall It is definitely a recommendation for Poles who are not so fluent in English nor have much experience with holidays abroad.

frank holby

We have had a fantastic holiday in Crete, The hotel staff are very friendly and helpful. The rooms are small but very well maintained and very clean. Room service comes everyday and a good supply of fresh towels are never a problem. There has never been a race to the sun beds. 2 pools have enough for most sun bathers. Although the pool around the back is cold compared to the main pool. The bar staff are fantastic, well done to George, Paulina and Manos for having a smile and a joke with us. You helped make the holiday enjoyanle. No one can complain about the food, the selection was good and it changed every lunchtime and evening. The deserts are fantastic 😍. Again the staff in the restaurant was helpful and polite. And even at busy times there was enough tables. The all Inclusive drinks are standard fayre, drinkable without being fantastic. You can upgrade to named drinks but it didn't look value for money. The hotel is well presented , clean and tidy with air con in the rooms and reception area. It's us located a few minutes walk from a multitude of shops, cafes , restaurants and bars. With the beach oy a fewinutes more away. The bar which is by the main pool has snacks during the day including ice-cream. It stays open quite late but all inclusive stops at 1pm. It could do with some of the sun beds being moved and a few more table and chairs being put out in the evening though. Friday night is BBQ night by the pool with traditional cretian dancing which we enjoyed. Definitely had value for money here and would highly recommend to anyone thinking of this hotel, definitely book. Very happy with our experience at City Green . Thank you very much.

gaynor rothery

Think about what you really want from your holiday! Do you want decent food. Good location. Good staff, wine and biscuits on arrival in room (some did),choice of pools then it may be ok for you...think again if you want to constantly ask reception for room cleaning,towels , soap,toilet rolls,a decent quality of drink then it's not for you. Rooms have wardrobe space, a cube 2 drawer and a desk with 2 drawers for storage. Shower is tiny with a curtain, decent hot water pressure for 1, cool to cold if 2 want to shower in succession. Decent hair dryer. Towels changed once in the week , we asked them not to be picked up off the floor and rehung! Beds comfy changed once in the week after asking ,no floor cleaning or balcony all week. Kettle inside the wardrobe plugged in, no cups ,dirty spoons,2 tea bags no coffee no milk,scruffy drip tray. Air con very powerful inside and drips on balcony outside very slippery. 4☆ would normally have complimentary water in fridge perhaps box of Tissues and more than a soap dispenser in shower and sink.i have posted pictures of rooms etc...now after all that we Did enjoy our stay but have mentioned to jet2 to relook at the ratingASAP they downgraded it from 4☆ to 3plus last Dec we think 3☆ tops maybe because paying tourists tax of €70 for the week the Greek authorities get more in taxes if they overrated thier hotels, we were told its going up to €15 per day next year . The 250mtr walk from main road up a slight hill may prove a struggle to people with walking difficulties its a lot further in reality and it's not disabled friendly unfortunately so please read all information before booking. This was our opinion make your own mind up reading reviews. it could be a hidden gem if the paid more care and attention to small details. Really could be..shame tiny things let it down.

Chris

From the first moment we met them they felled like family

Катерина

I want to leave my sincere review about this trip 😍 We visited this hotel at the end of July and were very worried that for such a price - there would be not very good conditions, especially some negative reviews here were alarming. However - this family is simply incredible people who created coziness around themselves. Upon arrival, we were checked in earlier - and shown to a room with air conditioning, the number of beds was also taken into account. Inside there was everything you need. We relaxed in the territory of the incredible pool, and later we simply fell in love with the golden hands of the chef, who made us pita with tzatziki and an incredible chicken roll. Every Thursday they have a barbecue evening - I have never eaten anything more delicious. There was also a mini kitchen in the room, so we prepared breakfasts ourselves, and had dinner on the territory of the hotel. We had to walk 10 minutes to the sea, and 7 minutes to the nearest transport stop. With all our love and pleasure, we want to express our gratitude to these people, you made our vacation unforgettable 🥰 Hugs from Ukraine 🩷

Gielen Reclame

These people are the best! They are honest and soooo nice.. they have done a great job turning this place into a paradise for holiday. Room are clean and basic. The meals and drinks are delicious! You can rent a car at the poolbar and it's close to the beach. Best place to stay!

Alexandru COJOARI

Worst hotel experience I’ve ever had. The owner and his wife started harassing us during our stay, demanding extra money for our child — more than half the total booking price! When I calmly explained my point, they simply refused to speak to me anymore, as if I had no right to question them. For two days, they kept coming back to pressure us, completely ruining our vacation. Absolutely unacceptable behavior. Avoid this place if you want peace and respect.

Moh. ham

Extremely disappointed. They charged our young child the same as an adult, with no explanation or fairness. When we asked about it, they were rude and defensive. The owner and his wife made our entire stay uncomfortable with their cold and arrogant attitude. Definitely not a family-friendly place. Avoid if you value honesty and respect.

Loving Life

From the moment i arrived at the Palmera Spa Hotel, i knew I was in for something special. The atmosphere is the perfect blend of luxury and relaxation, modern comfort wrapped in a serene, welcoming setting. Every corner of the hotel feels thoughtfully designed, from the tranquil spa facilities to the beautifully kept grounds. . But what truly sets the Palmera Spa Hotel apart is the outstanding service. Every staff member goes above and beyond to make your stay perfect, and one person who truly made my experience unforgettable was Ramona, the waitress. Ramona has a rare gift for hospitality she’s warm, attentive, and genuinely cares about each guest. The food and drinks were another highlight. Fresh, beautifully prepared, and always served with style. In short, Palmera Spa Hotel is a dream destination. Come for the spa and the luxury, but stay for the exceptional people who make it feel like home. I would like to pay particular thank yous to karyna and malamo who were amazing and who welcomed me to the resort and dealt with any questions I had. Thank you to all staff at the Palmera I will certainly be returning if I visit Crete again.

Revital Isabel

Best location for sea lovers! Room with sea view. A bit noisy at night from the restaurants below. Spa is really great, had a massage with Nikos, suoer kind and knws what he's doing; it was amazing.Highly recommended. Some of the staff at front desk are super nice, others not so much. But not rude, just seem impatient. All inclusive meals are delicious all around! Good job. Very nice staff at the dining room. Overall very satisfied.

Nick Fryatt

Wow, where do I start . Such an amazing hotel and a class 1 atmosphere, the only thing that beats these 2 things are the staff. We’ve never been to a hotel where you feel so welcome and everyone is your friend . We genuinely felt like the staff were sad to see us leave and gave us an amazing send off . From the GM of the hotel to the cleaners we were made to feel so welcome. Big shout out to all the bar staff, boss man, hotel manager, ladies on reception and especially to Romona ( brilliant at customer relationships) and Ali & Nico in the restaurant. Ali’s cooking was second to none and what a legend mr Nicklaus (Nico)is who looked after us incredibly and the funniest man ever, thank you We couldn’t have asked for a better holiday and everything was perfect Thank you Nick & Laura

AMS

I stayed here for a midweek in August and overall had a pleasant experience. I received an upgrade to a sea-view room, which was a nice surprise, though it did come with a lot of evening noise due to the boulevard activity below. The room itself was comfortable, but a few areas could use maintenance — for example, some musty spots and cracks on the bathroom wall. Daily cleaning was a big plus and was done well. Reception staff were excellent: friendly, attentive, and helpful. However, the restaurant staff were less so. Service was slow, both in taking orders and clearing tables, and they weren’t particularly welcoming. As a hotel guest booking directly through the website, I was supposed to receive a 10% discount in the à la carte restaurant, but it wasn’t always clear if this was applied since staff never asked or checked. Breakfast was decent, with the same selection each day. The main issue was waiting for drinks(coffee, juice, etc) since only one employee was preparing them, which created a line every morning. Finally, I noticed that other nearby rooms had a drying rack for clothes, while mine didn’t receive one until the day before checkout. A thoughtful gesture, but it would have been better if noticed earlier. All in all, a good stay with friendly reception staff and a great view, though service in the restaurant and some small maintenance issues could be improved.

Aleksandra Staszewska

Just got back from an amazing stay at Palmera Beach Hotel & Spa in Crete! The hotel was very clean and well maintained, and all the staff were super friendly and polite. The food was honestly incredible – something different every day with loads of variety, so there’s definitely something for everyone. Breakfast was the only thing that stayed the same (the usual eggs, beans, bacon, hashbrowns), but they also had fresh fruit, cereals, and the pancakes and waffles were so good. The desserts were out of this world – not only delicious but beautifully presented too. The bar was another highlight – the bartender made one of the best mojitos I’ve ever had, and his signature cocktail was absolutely perfect. Just be aware that not all alcoholic drinks are included in the all-inclusive package – cocktails and premium spirits are an extra charge, which is worth noting. If you have a late flight after check-out, the hotel provides a luggage room, showers, and toilets so you can freshen up before you leave – a really thoughtful and helpful touch. Only downsides: the pool is very small (we didn’t use it at all), and our room, while clean, was quite tiny – more like a single than a double. That said, everything else was fantastic. The location is ideal – right on the main strip of Hersonissos, surrounded by great restaurants, bars, and clubs. During the day, there are plenty of sunbeds by the beach available to rent just across the road. Would definitely recommend – great food, great atmosphere, and great mojitos!

Katherina Fragkedaki

The hotel is in need of serious refurbishing. The rooms are spacious and offer amenities such as a small kitchen, a tv, a hairdryer (very old) and enough storage space. There was a rather weird construction done in the bathroom in order to build an additional shower outside the bathtub. Bathroom has no real ventilation and ac in the room was leaking. What is truly great about this hotel is the location and the ambience it once had. The garden and beach area needs to be taken care of, it looks old and forgotten. Beach bar was not open within advertised opening hours. Breakfast area is large but there is no ac in the inside venue and outside there are flies and wasps. Food selection for breakfast is good but coffee was very bad. The lady at reception was nice. There was evening entertainment in the form of karaoke.

Andrei-Ionuț Donțu

Our stay was mixed. The hotel is in a beautiful location with stunning views and access to a unique rocky coastline. The pools are very nice, and the staff were kind and helpful throughout our stay. However, the rooms and facilities are quite old and in need of renovation. We also found certain areas to be not very clean, which really impacted our overall comfort. The food was okay — not exceptional, but there was enough variety to find something decent eat. For one night stay was ok. With some updates and more attention to cleanliness, this could be a much better experience. As it is, we’d say it’s a place with great potential, but it needs improvement to truly match the setting.

Anthi Macha

The location is really beautiful and demonstrates all the wilderness of the south Crete as well as that of the open Mediterranean Sea. Unique weather phenomena that I have not seen in all my sailing life in the Aegean Sea. Stunning! There is always a problem at the entry to the location with a disgusting smell. Just for a few meters. I was wondering how could people leave there. The day we checked in there was a huge plumbing problem getting the smell all over the place with ambiguous water streams. It was settled within the day but the streams were not really cleared. Just some water here and there. We stayed 9 nights there and before the last two we realized when one of the chefs just quit due to a lot of pressure and aggressiveness by some of the personnel. The pool was with seawater and was marvelous and clean. If you prefer the beaches outside the resort, there are beautiful beaches that you can visit. The sea is cold. Apart from the restaurant area, where we noticed certain things, the rest of the person was very helpful and kind.

Hector Cabezas

Really nice hotel in a hidden location with a fab and friendly employees, from the General Manager, who I had the pleasure to meet to every single staff member we had the pleasure to meet. A big shout also to the Reception staff, specially to the lovely lady who was extremely charismatic, enthusiastic and dedicated towards the guests, who later we find out is the owners daughter, glad to know that she’s leading by example…! The only constructive feedback that I might do is about maintenance, despite the place is lovely, there are some works needs to be done like furniture painting and doors and windows frames. Me and my girlfriend had a really good time though and we will definitely be back if we come back again to Crete…!

Robert “Boby369” C.

All inclusive is a joke. You have to pay separately for any activities. There is no spa or beauty salons, jacuzzi does not work, gym is a joke. 3 quarters of the place is old and damaged. Bars for all inclusive opened till 19:00 than you pay. 40% off from massive prices of drinks up to 22:30. Bartender was making 2 drinks around 30 minutes so close to full price time... I am very disappointed. Only food and views are nice, nothing else. After drinking few drinks with cheap rum I end up at my room with massive headache. Basically they not inform and hide lots of cost until you arrive at reception. DO NOT SUGEST YORSELFS BY PHOTOS THEY PROVIDE.

Anca Calauz

We had a wonderful stay at Minos Hotel in Crete! From the moment we arrived, we was warmly welcomed by the friendly and professional staff. The hospitality throughout my stay was exceptional – everyone went above and beyond to make us feel comfortable and at home. The service was truly outstanding, with attention to every detail. The rooms were clean and well-maintained, the food was delicious, and the atmosphere was relaxing and pleasant. I especially appreciated the helpfulness of the reception team, who were always ready to assist with a smile. Thank you, Minos Hotel, for making our vacation so memorable.

João Duarte

Our stay at Minos Hotel gave us mixed feelings. On the positive: the staff was incredibly welcoming, notably the cleaning staff that were super efficient and cleaning every day. The room was well equipped (despite being a bit small) and the shower was amazing. There was a very nice external rack to dry clothes. The hotel had a lot of amenities around and is right in front of the beach. The big plus for us was definitely the Children Pool, which made us have a lot of fun with our child. On the negative: the hotel always felt pretty crowded and the main pool was always very busy, except before closing. A big minus was the pool schedule: it opened at 10:30am and closed at 18:30, which is pretty tight for a holiday hotel. The breakfast was varied but quality wasn't great. Location-wise, despite having everything around, it was still 30 minutes from the old town by foot. Also, a big downside is the fact that this felt like a "family party" hotel: there was loud music every day until late at night (11pm) so we could not rely rest until then. All in all, if you are looking for a family trip with a lot of socialization, give it a go...but not if you are desiring a restful and comfortable stay.

EK A

I wouldn’t consider this a 4-star hotel—more like a solid 3-star on a good day. The reception staff were kind and helpful, which we appreciated. Some of the waiters were nice too, but others made us feel uncomfortable and unwelcome, which really threw off the vibe. The breakfast buffet was decent, nothing special. The dinner buffet, though, was pretty underwhelming. That said, we loved the fruit selection—easily the highlight of the meals. Still, overall, it didn’t feel worth the money. The hotel is clearly geared toward families. If you’re traveling with kids and enjoy magic shows, kitschy belly dancing, and a DJ playing ABBA and Pitbull on Fridays—this might be your thing. But as a couple, we wouldn’t recommend it. All in all, we didn’t have a bad experience—just not the one we expected. The 4-star rating set our hopes too high, and most things fell short. For the price, you can definitely find better nearby.

Sam Harby

Overall, we had a lovely week at this hotel. The rooms were nicely decorated, reasonably modern, and kept clean and tidy. Breakfast was fantastic with lots of choice, drinks were reasonably priced, and both pools were enjoyable. The main negative was the broken door to our hotel room which took 5 days to be fixed properly despite repeated complaints. It left our room insecure - and while there was a safe for valuables - it was still far from ideal. Cleaning staff also made quite a lot of noise talking early in the mornings which woke us up a few times.

Maria

It's a very kids friendly hotel. The pools are great, a very short walk to the beach, good games and activities around the pool for both kids and adults. The entertainment crew was great. The rooms were cleaned daily and the housekeepers did a great job cleaning around all our stuff (we had a lot of toys etc in the room). The breakfast was great with a big selection. The only negative was the older gentleman who was working the tables around the pool at breakfast. He was really rude to my mother, he was not nice to the younger staff and he made us all stressed trying (or make the younger staff try) to take our plates before we had finished eating. It was a very stressful environment. The rest of the staff was wonderful!

Agnieszka Kuchczyńska

I recently came back from a week stay at the hotel - my mum and I loved it! The room was available much earlier than check-in time, had a balcony with beautiful view over the sea, was spacious and clean. My favourite meal was breakfast but lunch and dinner were also lovely with huge varieties of dishes. Bar staff (from Cristina during the day and both Manuels in the evening) were a delight, always smiling and accommodating. The pool area was very tidy with lots of free space. The hotel is up the hill but the view is worth every drop of sweat. There are two beaches nearby (for me and my 70 years old mum 20 mins walk is nearby) with clear and warm water. We never went into town as there was no need - everything we looked for was at the hotel. I highly recommend the Semiramis Village!

Stephen Porter

Great hotel for a chilled and relaxing holiday. Rooms were cleaned daily and plenty of towels. Pool and bar/restaurant had mountain and sea views which is lovely Close to the lovely and lively town of hersonissos and malia...just a short bus ride away or an hours walk. Loads to do in the main towns. Staff were excellent and very helpful, especially Chris and lambrini. Bar staff are good fun and happy to help. This hotel is not 5 star, but it is very good 4star for the price.

William Davidson

This is a very basic hotel, we are a family of 5 and are struggling at meal times to find food that everyone can enjoy. The drinks included are minimal and anything else is extra. The beach although close is a good distance away. I can't help but feel that to really enjoy this holiday we will have to spend most of it outside of the hotel itself. For me the biggest test is would I come back here again, and unfortunately the answer is no. However in the short time we've been here the staff have been fantastic.

Roman Petriv

Nice hotel for the shirt period of rest. Rooms we had to stay were old with uncomfortable mattresses! The food in the restaurant hasn't a big choice. A lot of plastic glasses were in use on territory! Our room had a nice sea view!

steven davey

We had a fantastic and relaxing holiday at the semiramis Village complex.All the staff were friendly and open. The food was amongst the best i have had at an all in resort. The complex was kept clean and tidy by all the staff. Well located for bus use . You are able to travel easily using the local services. No real need for the surplus of hire places available.

James Bowling

Where do I start. When we arrived we was asked if we would like to upgrade our room and we said yes after reading all of the reviews online and it’s a good job we did. The food was something I wouldn’t feed my dog, chicken was pink, nothing had flavour, and the drinks. The drinks were absolutely shocking. We ended up eating out every night although we booked all inclusive. How this hotel got 4 stars in any country baffles me. In the corridor at night you genuinely cannot sleep due to all the noise and the staff don’t really care. The sunbeds , good luck getting one that’s all I can say. The only good thing about the hotel is the sun. Below is some of the hazards that you need to be aware of, one of the main entrances there is just a loose hose pipe on the ground. The grids by the pool are damaged. Balcony well I think there are better views in a prison cell Just avoid this hotel at all costs

Bogdan R

Really bad experiences. We book a all inclusive holiday and this is how looks our room. This hotel is 2* not 4* and noisy as well. Door doesn't shut properly, you have to bang to close the door. The curtains on balcony doesn't lift up properly so you have to band to go for a cigarette on balcony. The mattress on our bed is bad, i have back pain after a night sleep 👎

Deborah Wise

Arrived tonight would have been nice to stay at the hotel. We booked 5 rooms a year ago and we have been split up and put in self catering apartments. Whilst we can use the hotel we couldn’t unpack as we were moving around the next day. Stressed is an understatement 😢

amira

Our stay at this hotel was nothing like what was advertised online — the rooms looked completely different from the website photos. The service was terrible overall, apart from one friendly bar staff member who was the only person that seemed to care. The receptionist was rude and clearly lacked any customer service skills. Room service never cleaned our room during the entire stay — the bed was never changed, and we kept waking up with bites all over us. The bathroom was disgusting. The shower was so small it could barely fit a child, and there was a drain in the floor where flies kept coming out. The toilet kept running all night until my friend fixed it herself. We also had a constant sewage smell both in the room and throughout the building. We were given “clean” towels, but they were clearly dirty. On top of that, one of the staff even walked into our room unannounced — and brought other people with him, which was completely unacceptable. The buffet was just as bad — very limited food, barely enough seating, and no atmosphere at all. We had to queue up for the buffet as well, so if you are travelling with a big group you are better off not eating because it would definitely be a problem. As they will definitely make a problem out of it as well. We were also harassed by the security guard. Who continuously asked us to move from the communal area where we were sitting and playing games quietly. Then proceeded to follow us when we were walking around the pool to get to the main building. Overall, this was one of the worst hotel experiences I’ve ever had. Poor hygiene, terrible customer service, and nothing like what they advertise. Do yourself a favour and book somewhere else.

Jehfjsowbe Rhwwithh

Disaster, horror and disgrace. Are three words I would describe my initial experience at this hotel. We arrived at the hotel at 4am, we were greeted with complete and utter lack of warmth. They dismissed us and said check in is at 3pm and made us wait three hours to ‘speak to the morning staff’ to see if we could check in. Disgraceful. The drinks… water down alcohol, tasteless coke, bad cocktails aka syrup and juice. Quick mention the bar staff were lovely though! Buffet? more like limited! Same options every night, tastes okay but not enough options to keep everyone satisfied. Slim to none vegetarian options if you are veggie. SAVE YOURSELF! Don’t make the mistake that I did. Brill location though one minute walk to the beach and two minute walk to the Heronissos strip, 15 minutes to malia strip. Definitely go! IF you don’t want to have a holiday with nice food and drinks. It was aimed towards older people and weren’t fond of younger people just to keep that in mind. Although me and my group had a good time on our holiday I would NEVER go back to this hotel. The pool area is nice during the day but people do hog the loungers so if you’re not up at the crack of dawn don’t expect a lounger lol. Welp hope this review helps! Goodbye!

Louise Nicholson

Great location in the heart of Sisi. There is a sister hotel across the road that we can use. The staff are very friendly and food is good. We only did bed n breakfast as wanted to eat in the town each night. The room was clean and basic although the bed was soft and pillows were hard well for me anyway. Other than that a very lovely hotel. Highly recommend

Charlene Genovese

Great location in Sisi close by to other touristic places. Warm and friendly staff. Hotel is lovely rooms a bit small but tidy. One pool was out of order so had to cram in the other. Pools are not big. Not ideal for young children. Pool bar coffee machine needed maintenance. Great choice for breakfast.

Mark Williamson

Well firstly I will say dont believe all you read on these reviews, obviously some people are very hard to please. This hotel certainly is a 4 star, the rooms are perfect with all you need for your stay. Cleaned daily fresh towels and bedding. All the staff very welcoming and happy to help anyway possible, shout out to Andreass, Elvris, both made our holiday with entertainment and drinks factor. Location is ideal short walk in to Sisi port where there is also plenty of food places to visit. We had no issues getting sun beds, pool was perfect. I would visit here again in a heart beat absolutely brilliant thankyou to all at Costello village. Anyone considering a visit go for it.

On The Sidelines

It’s probably 3.5 for me but went for four stars. Room was adequate and cleaned most days with fresh towels and a/c. The food was very good. The staff all very friendly although clearly stretched with the pool bars not opening until 11am ish and not being allowed to drink your own water by the pool seemed unfair during hot temperatures. I enjoyed some water polo (could do with some actual goals rather than chairs) the pool was excellent. The entertainment was good on the evenings, particularly Andreas was a highlight who made everything really good fun especially when the internet dropped out regularly during karaoke nights. I would revisit this hotel and certainly Sissi, a beautiful place it is.

Deanne Ingram

The staff here are wonderful, there is a lovely lady with long brown hair who works in the restaurant who made us feel at home. She was so welcoming and taught me a little Greek too. My husband and I will be back

Mary Davey

We stayed at Theartemis Palace in September and had a wonderful holiday. The service was the best thing about it, everyone was so friendly and helpful. The rooms were cleaned daily. The breakfast buffet was good and varied, with some bits changing daily. We had bed and breakfast so went out everyday for dinner - it is close to many good restaurants and a 20min walk to the old town. We also had a massage which was great. Improvements: 1. From the pictures it seemed that the indoor pool was part of the spa. This was not the case and it had loud music playing all day. I think they could make this area and the smaller outdoor pool into a relaxing, quiet area and it would be used a lot more. I couldn’t even focus on reading a book by the pool as the music was so loud. 2. The breakfast buffet had no fresh fruit juices and only 2 fresh fruits, the rest were tinned fruit emptied into a bowl. This was disappointing to me as Greece has so many delicious fresh fruits. Also the cakes did not look homemade. 3. The sunbeds get busy early. On two days we could not get a sunbed by the larger pool and had to go by the smaller pool on the other side of the road (with the loud music).

Emma Roelen

I was in Rethymno for a wedding and Theartemis Palace was suggested as one of the resorts to stay at. I am so glad I stayed here. When I arrived, I was greeted with a delicious welcome drink. As I was checking in, to my excitement, I was informed I had been upgraded to a suite located in their second building. The room was huge complete with a balcony overlooking the town and water, and was able to experience my first sunset as I was settling in. The amenities on site are wonderful, buffet style dining for dinner and breakfast, entertainment including a fire and acrobatics performance (amazing), three pools on site, and a newly renovated gym that I had to myself almost every single day. As an avid gym-goer this more than met my needs! All of the staff are incredibly helpful and eager to make sure my stay met or exceeded my expectations. Highly recommend!

Olivia Jones

Having just got back from this hotel, we already want to get on a plane back. We arrived at the hotel at midnight and were greeted by the front of house staff with refreshments. The check in was simple and hassle free. Upon arrival to the ‘superior suite’ we were blown away with the room, very luxury and the bed was super comfortable too. There was plenty of room for our belongings, and a lovely balcony with a sea view which we weren’t expecting. We never had to fight for a sun-bed around the pool which was great, we’ve never had this before in any hotel we have stayed in. It was my birthday whilst we were away, we ordered room service breakfast which was 10/10, definitely recommend the pancakes! We were also greeted with a complimentary bottle of champagne which was an added bonus. The staff here are amazing, and I wish we could thank them 100 times over, they really made our stay extra special. The food and drink here is also superb, they don’t go light with the alcohol, and the breakfast selection in the mornings were great too, we were very impressed with the Heinz beans!! The location was fantastic, we only had bed and breakfast but there were plenty of restaurants a few minutes walk away along the seafront. We will definitely be back and have recommended to family and friends already. Thank you

Francky Vens

A Stay to Remember – Treated Like Royalty From the moment we arrived, the level of personal attention and warmth from the hotel staff was absolutely unbelievable. Every interaction felt genuine, and the team went out of their way to make us feel more like family than guests. It’s rare to experience this kind of social connection in hospitality — truly top-tier service. The highlight of our evenings was the à la carte restaurant, where we were treated like royalty. Every detail, from the impeccable presentation to the depth of flavor in each dish, was outstanding. The food was not only delicious but beautifully crafted, and the staff made sure every meal felt like a special occasion. And then there’s the pool bar — simply stunning. Whether you’re sipping a cocktail under the sun or enjoying the view in the evening glow, it’s the perfect place to unwind. The ambiance, the service, the drinks — everything was just right. This hotel exceeded all expectations. If you’re looking for a place where you’re truly seen, appreciated, and pampered, This is it.

London Diaries

I cannot recommend what a wonderful stay we had and have to say the staff were just incredible and so personal for a large hotel. We travelled with a 1 year old and they were so welcoming and accommodating to our child. The restaurant staff were warm at every meal and entertained my child in the most welcoming way every time and the buffet selection was excellent. They had a lovely little drop in kids club where the lady was so professional and amazing with all the children and the pool bar and facilitates in the main building we’re really nice with a good food and drink menu. We stayed in a newly renovated room in the main building which was modern and fresh and had a great size balcony with a side view of the sea, the hotel was very clean throughout and cleaners so helpful. The second building was nice to go to for those that wanted a shallow kids pool and indoor pool when the sun is very strong as the other pool has sun all day long. The treatments at the spa were best in class but areas of the other building are still to be renovated. Old Town is only 25 minutes walk away and there is a great supermarket 2 minutes walk away with more shops and restaurants on the sea front. We really loved our stay here and honestly the staff all felt as though they also loved working there too.

Ayco Thelen

It’s our first and last holiday in this hotel. When we arrived here we were very happy, but when we saw the rooms, our smile quickly disappeared. We asked for a family room with view of the garden, but we did not get that. Only one room of the 2 has air conditioning and a socket/power point where you can charge your phone. We paid extra for the wifi, but it barely works in the room and it doesn’t work at the restaurant. The food at the restaurant is not good. Some things are okay, but most of them are just not yummy or don’t have a lot of taste. The staff is not very friendly, especially at the bar. And you would think all inclusive, but you have to pay extra for almost every cocktail. The pool is saltwater. You have to pay a lot extra for things that you expect not to. It’s a hotel you stay at if you are going to a lot of things and not stay in the hotel all the time The location is good though, i recommend to hire a scooter so that it’s easier to get to the small city. The city is very nice.

Robertas Stankevic

Pros: The hotel is a bit older, but the rooms and grounds are kept clean and well maintained. Overall, it feels tidy and looked after. There’s plenty of food available, and dishes are replenished when they run out. The location is lovely – perched on a small hill with sea views from almost everywhere. The beach is about a 5-minute walk (around 400 meters), and we really enjoyed the soft sandy shore. Cons: When we arrived in the evening, we had dinner but found there was no drinking water available in the room, nor anywhere to get it. Only the next day were we told that bottled water could be purchased at the bar (€2 per bottle, while the same bottle in a shop costs €1.50). So, regardless of your arrival time, you’ll need to arrange your own drinking water. There are two swimming pools, but they’re always busy and sunbeds are almost impossible to find free. Food variety could be better — although the buffet theme changes daily, in reality it’s usually just one new dish, while the rest feels like a repeat of earlier meals with a different sauce or mixed into pasta. After a week, it does feel a bit repetitive. Another downside: we wanted to order a takeaway lunch pack for our early trip the next morning, but were told it can only be requested before 5 PM. The receptionist then suggested we could come to the restaurant at 6 AM and there would be something to eat. Unfortunately, when we showed up, nothing was available — so we left hungry. I honestly don’t know what guests are expected to do if they arrive outside meal hours, but it seems you just have to go without food. The air conditioning is very outdated, and since the electricity only works with the room key, it takes around two hours to properly cool down the room, which can be frustrating after a hot day. The fridge in the room was also a letdown — completely empty, not even a bottle of water provided on arrival. Overall: The hotel has a great location with nice views and a pleasant beach nearby, and it is reasonably well maintained. However, the lack of basic conveniences like water on arrival, limited food flexibility, outdated facilities, and crowded pool areas make the experience less comfortable than it could be. With some service improvements, it could be a much better stay.

Julie Dalton

Having recently returned from this hotel I would definitely not recommend it. The majority of the staff were miserable, rude and dismissive. Having gone all inclusive, the drinks package was disgusting. The rooms were outdated and there was no kettle /tea /coffee in the room. Some of the outside chairs were broken so you had to be careful when choosing one. You had to pay for the key safe and WiFi if you wanted it. I could go on but my point of all this is to make anyone thinking of going here aware of how unpleasant it is. Never felt so unwelcome. A 1 star at best.

Kev Turner

4 star rating on wall outside hotel 🤣🤣🤣🤣 We have been to Crete and Cyprus many times but this hotel is the worst we've been to. It doesn't even scrape 2 stars. We asked for a shower curtain 3 times at reception as the toilet and floor got soaked when we showered .(it was a shower Tray and the curtain was missing ) Never got done. Shower head holder was broke so had to use it in hand Food repetitive and poor quality. Wasps and flies all over snack bar food. No cocktails at all on on all inclusive. Wine was rubbish. Beer was a disgrace had no effect . Wine served in plastic cups Couldn't get 2 drinks at the bar at once for family members. No check out shower changing room just a shower in public reception toilet to use. Miserable staff on bar and reception. . Filthy pool area never seen it cleaned once. Sunbeds mostly broken or the cheap flimsy ones. WiFi is poor, chargeable and a rip off. Pillows in the bedrooms were a joke .cheap lumpy things . Very few places to actually get some sun as parasols are fixed and open areas very limited. There's no evening entertainment at this hotel other than a quiz. The kids bedroom had no sockets to charge their phones or use hairdryer. Fridge didn't work . The whole hotel needs refurbishment. Broken and cracked floor tiles throughout the whole site. Nothing outside the hotel and its a 10-15 min walk along a dark road to nearest shop and pub We have stayed at Imperial Belevedere hotel ( same 4star) along the road from here twice and hand on heart cannot fault the place in any way. We thought we would try this place for a change. Never Again

Adam Bramley-Martin

Absolute holiday from hell, been to many hotels in Greece from 2 star to 5 star and have never experienced a hotel like this! The staff are absolutely rude and dismissive for any request from any of their guests. Swimming pools absolutely dirty around the sides with slime around the grouting. Pool closes at 19.30 however guests in the pool until gone 22.00, water from which created pools on the paths and slipping hazards to which my 6 year old son slipped and ended up in the local hospital and having 4 stitches in his head. The hotel did not have an adequate first aid box and none of the reception staff was bothered. No empathy or check ups. Had to beg the hotel to complete a accident report on the last day of our holiday to which our Jet2 rep had previously asked for when the accident had happened. The hotel promotes its self as a 4 star hotel, I’ve stayed in better 2 star hotels. Rooms majorly need updating or at least broken/ damaged furniture replacing. Our room was dirty, again reception not interested in this. Bathroom still dirty from previous guests, hole in the side of the bath panel with tissue paper stuffed in, mouldy around the bath and shower head. Mattress stained, bathroom locks broken, air conditioning unit broken and not effective. Plug sockets hanging off the wall, Pool areas very tired, human excrement smeared on the pool toilet walls for days. The kids slides/ sprinklers for younger children broken. Evening entertainment is very basic, kids disco for 25minutes at 9pm followed by Karaoke or a music quiz. Met with the hotel manager who was very defensive of the whole of the hotel and staff, stated that all his guests were happy however a lot of guests was unhappy which is evident around the pool and guests complaining in reception. When things kicked off, the hotel manager would hide in his office. Would definitely not recommend this hotel.

Nabanita Chattopadhyay

The beach was within walking distance which was very accessible, The food was simply outstanding ( we booked breakfast and dinner) and all the service workers were extremely kind and amicable during our stay. The rooms were quite large for our family of four with a wonderful balcony overlooking the pool. Overall this experience was absolutely amazing and I would recommend it to everyone.

Lenka Romzova

Great pool🤩Very friendly staff, good choice of food (we had breakfast and dinners). Big comfortable rooms. Better wi-fi coverage would be great though. Overall good value for money.

Ondřej Horyna

It is beautiful place to stay near Heraklio and near beach. Personnel is kind and friendly, they have no problem to help you with anything you need. P.S. Food is also delicious.

koby michaeli

We enjoyed our visit here and definitely will come back. 1. The room was very clean,nice and comfortable 2. The reception, Mr. Okba, professional and know many helpful things and tips. Always with smile and ready to help anytime. 3. The chef, Dimitri, is very good cook especially delicious desserts and he cares about everything, dedicated all the time. We had varsity and good food every day. 4. The owner, Katherina, is simply fantastic. Always helps, Always with a smile. Thank to her we had excellent deal renting a car from Motor club. 5. The location is excellent and near everything you need. Good swimming pool. Manolis and The rest of the stuff always very nice and ready to help us. Thank you all and see you soon.

Aiku T6mme

We 100% recommend this place. Food is delicious, rooms are clean, staff is very friendly and you can ask for anything you need. They working together with car rental company and its very easy to get like new car with full insurance and your don’t need to worry about anything just enjoy your vacation.

Martin Shibby

I'll start with by saying this hotel is definitely not 4 stars, more like 2. The good: The hotel is right next to the seaside, and the beach is ok. Reception staff are helpful and with good attitude. The bad: The rooms are quite dark (we were of the last floor), the AC is at the worst spot, it blows straight into your head... so you can't have it on while you are laying on the bed. There is a nasty sewage smell every night so you must not open the window, you must enjoy the hot room. The cleaning person changed our sheets only once for a weeks stay, but she did clean the room everyday. I had to get up early (7am), in the morning to go to the beach and put a towels on the sunbeds, otherwise we were left without any shade and space (the free beach zone is very small). The worst: The food was for real the worst I have tried in my lifetime, everything was the same and not with enoght variety, you have to have a special skill to make every dish (and I'm not exaggerating) tastes the same. Head chef is rude and he needs to chill. The food zone is extremely bad, it needs renovation.

Eliška Kováčová

We recently stayed at this hotel and overall had a great experience. The staff was incredibly kind and helpful, which made us feel very welcome throughout our stay. The food was delicious with a wide variety to choose from, and we especially enjoyed the entertainment evenings with live music several times during the week. It was also great that sunbeds were available for free both by the pool and on the beach - but the amount is not sufficient. Also we appreciated the billiard table as well - it was a nice touch! However, there were a few downsides. The use of disposable plastic cups was excessive. They have glass options, but they just don’t use them. Our mattress and sheets were not very clean. A lot of different stains. Lastly, the cleaning staff sometimes came by before 9 AM, which interrupted our rest. Overall, there were both highs and lows, but with a few improvements, this hotel could offer an even better experience.

Maciej Malec

Great hotel with a beautiful view of the sea, a separate beach with sunbeds. Very clean rooms with air conditioning, every morning a nice lady did room service. Large swimming pool with crystal clear water, the kids were delighted. Great and varied food for both adults and children. Car rental available in the lobby. The service of the hotel, bar and restaurant at the highest level, I think that five-star hotels do not have such service. They bend over backwards to help in every matter with a smile on their face. I can't imagine a better rest. I really recommend it!!!!!!!!

Nóra Szabados

Had a wonderful stay! The location was perfect for sightseeing, and the hotel staff Ilias and Ivan made us feel at home. Rooms were clean, spacious, and had all the amenities we needed. I highly recommend it!

gale Hart

The best meal we had all week. The lamb was so succulent. We were going to order ice cream but they brought some to us anyway along with some Raki Would definitely dine there again

Milica

The hotel is in an excellent location, very close to the beach. There's a bus stop right in front of the hotel, and you can easily and quickly reach the center of Heraklion by bus. The hotel itself is large, with plenty of outdoor space where you can relax. The pool is beautiful—big and deep on one side, which is great for swimming, but also has a shallow area where you can play ball or just relax. What I didn’t like was the food and drinks, which is why I’m lowering my rating. The food simply wasn’t to my taste—some dishes were over-seasoned, while others were completely bland. As for desserts, there were usually a few simple jelly cakes (about 5 types) and occasionally some regular cake, but it was mostly just jelly or whipped cream-based sweets. Chicken dishes were limited to wings or bony parts with very little meat, so it was hard to feel full from them (they never serve something like chicken fillets or breast meat). The food overall was just okay—we were never hungry, and the vegetables and salads were actually quite good—but the drinks were terrible. All the all-inclusive soft drinks (lemonade, cola, etc.) were undrinkable. They had a weird sour and bitter taste, nothing close to real cola or lemonade. Honestly, I’ve never tasted anything like it. So we often ended up buying drinks at the kiosk in front of the hotel and drank only water at the hotel. All in all, I would come back here, but I wouldn’t choose the all-inclusive option again. I’d rather eat at the nearby restaurants. But the hotel itself is nice—the pool is a highlight, and the garden area with palm trees is very relaxing and a lovely place to unwind.

Kostas Sfakianakis

A really nice and comfy place to spend your holidays in Crete. Great location with many beautiful beaches around. Stuff was friendly, rooms were clean the food always tasty and with many choices. Highly recommended

Alexandra Gabriela

Unacceptable Conditions, and Aggressive Staff Conduct To whom it may concern, I am submitting this formal complaint regarding the unacceptable treatment and serious contractual violations experienced at Hotel Marilena on and after September 16, 2025. Our group of 14 guests, with a fully paid and confirmed reservation since December 2024, was denied access to the rooms upon arrival, without notice or consent, and relocated to substandard accommodations. Despite having sent seven written complaints via email to both the hotel and the travel agency on the same day, no action was taken to correct the situation. Upon return to the hotel — as we attempted to salvage part of our vacation — we continued to face deplorable conditions and unacceptable staff behavior: The so-called “good rooms” were in terrible condition: stained mattresses and towels, unclean surfaces, peeling doors, and overall unsanitary environment. Activities that were presented as part of our package were charged separately, contrary to what was advertised. At the bar, we paid for approximately 80% of the drinks, as the so-called “all-inclusive” options were of extremely poor quality and practically undrinkable. Behind the hotel, there were visible piles of garbage, contributing to an unhygienic and unpleasant atmosphere. Staff members were untrained, aggressive, and openly hostile. On one occasion, I was publicly confronted by a staff member who demanded I return my beer glass when stepping onto the terrace — which was part of the hotel’s designated relaxation area. This was handled in an unnecessarily aggressive and humiliating manner. We observed total lack of involvement from the management, no visible accountability, and verbal aggression from several staff members. No basic hospitality standards were respected. Many guests, including our group, were visibly distressed. Some were sleeping in the hallways, and we witnessed an elderly guest collapsing in the lobby, visibly affected by the chaos and stress caused by being left without a room. We have extensive photo, video, and audio evidence, as well as a documented email trail, proving our claims. Furthermore, our group is now working with legal counsel to address the contractual violations, emotional distress, and financial losses suffered as a result of this experience. In conclusion, it is absolutely false and misleading to suggest that the hotel handled this situation fairly or respectfully. The only party distorting the reality is the hotel management itself. What we encountered was a severe breach of agreement, lack of professionalism, and clear negligence in both service and communication. We demand a formal written response, an apology, and financial compensation for the services not rendered and the emotional and material damages caused. Failing this, we reserve the right to take further legal action and escalate the case to: The travel agency involved Consumer protection authorities (in Greece and in our home country) Online platforms where Hotel Marilena continues to mislead future guests. We stand by all the reviews posted by our group, and we will continue to expose the truth regarding the unacceptable practices at Hotel Marilena.

Ivana Dzekic

“I really enjoyed my stay at this hotel. The atmosphere is pleasant, and the staff are friendly and welcoming. The service is excellent. The beach is just a short walk away, with bus stops and a taxi stand conveniently nearby. There is also a good connection to the city center, which made getting around very easy.”

Nađa Aćimović

The food is awful and its very similar every day. Food is very bland and kind of tasteless. The breakfast is decent. Beverages are water with color. Air conditioning is really old and it takes too much time to get room cold. After few days it started leaking. Except the staff everything is bad. Staff is very friendly and helpful. Room is okay. Its clean but outdated. Connection to the center is good and near the beach. Realistically this hotel is 3 star.

Stefan

Our stay at Hersonissos Village & Bungalow was truly wonderful. The food was excellent and plentiful – from a rich breakfast to delicious lunch and dinner. The all-inclusive package is fantastic, as you can enjoy food and drinks from morning until late at night without any worries. The two pools are lovely, and the game room is a fun addition (with only a small fee per play), while table tennis is free. The views are absolutely breathtaking – we chose a sea-view room, and the upgrade was more than worth it. On top of that, we were pleasantly surprised with a fruit platter, excellent wine, and bottled water in the room. The main pool is spacious, ranging from shallow to deep (0.40 m to 3.00 m) and about 15 meters long, which makes it perfect for both relaxing and swimming. In the past we also stayed at Abaton, which is part of the same group. Of course, Abaton is in a different category, being much more luxurious, but we were not disappointed at all with Hersonissos Village & Bungalow. On the contrary, it offered everything we needed for a relaxing holiday, with great food, beautiful views, and excellent service. The rooms could benefit from a few small updates, such as replacing the older flooring and refreshing the bottom of the pool where the paint has faded, but this didn’t affect our stay Overall, everything was perfect, and we would highly recommend this hotel for anyone looking for a relaxing holiday in Crete.

Kseniia Didukh

We are currently staying at this hotel and everything is wonderful. Our room 2312 has a beautiful sea view, it’s clean and very quiet. The staff is extremely friendly. The administrator, Alex, did everything possible to check us in earlier than the standard time and has been very helpful with all our questions. The food is tasty and varied. We enjoy the white wine, and the local spirits make for excellent cocktails. We haven’t used the pool, as we came here specifically for the sea. It’s just a short 5–7 minute walk away, which is very convenient. This hotel is a solid 4-star option. We are happy and having a wonderful vacation here.

Simon Meisner

Very nice staff, clean rooms with (almost always) working A/C, nice view outside. Food in buffet is very tasty. The hotel ist very german/central european focused. The Cats were very nice too, we adopted two kittens!

Mihai Gorea

1 star The most disrespectful experience we’ve ever had We stayed at Hersonissos Village Hotel for what was supposed to be our dream engagement trip. Sadly, it turned into one of the worst and most disrespectful hotel experiences we’ve ever had. The cleaning lady clearly expected a daily tip and when she didn’t get one, she started acting out of pure spite. She ate the chocolates we had received for our engagement and left the empty boxes on the table, removed our shower curtain for no reason (flooding the bathroom every time we showered), and intentionally skipped changing the towels. On our last day, €50 disappeared from my girlfriend’s wallet, which was inside a closed bag in the room. When we went to the reception to report it, they didn’t even pretend to care. They laughed and said: “Why would she steal only 50 euros?” no apology, no empathy, no respect. It’s not about the money. It’s about how humiliating it felt to be treated like our experience and belongings didn’t matter. We left deeply disappointed and disrespected and I will always regret choosing this hotel for such a meaningful trip. If you value honesty, respect, and peace of mind stay anywhere else.

Andrealina Agache

Definitely not a good experience.. The food was the same every single day pork, chicken, or fish, all cooked with the same spices and no real Greek flavor. The cocktails were just bad full of artificial syrup instead of real ingredients, so everything tasted like cough medicine. If you’re coming as a bigger group, good luck finding a table for dinner it’s a real competition every night. There’s no proper organization, and people literally rush to grab seats. The hotel is also on a very steep hill with a great view, but exhausting to climb during heat. I usually don't leave bad reviews, I love all the places I go but this one was ruined with the below experience at the end. What really ruined the whole stay was how disrespectful the staff were to my friends, who were there for their engagement trip. They had money stolen from their room, and instead of showing concern, the reception laughed at them. That’s something you’d never expect from a hotel claiming to be 4 stars.

Iain McGowan

We have just returned from a trip here. The food and pools are excellent. Plenty of choice. All the staff were very friendly and helpful. A big shout out to both lifeguards who are the friendliest I’ve come across. Always smiling and getting involved with the kids (countdown on the slides when racing etc) The hotel is mainly French and German families. Whilst we didn’t have an issue here, our boys did struggle to make friends due to some language issues. Lots of food choices and the drinks were excellent. The only negative experience I came across, was the lady who took your photos on an evening when going for dinner etc. She wanted to take our photos. The next day, I did buy 2 pictures off here. But she was very annoyed and told me I was wasted her time (she google translated this). I found her rude. A last shout out to the staff for helping me on departure day with an issue for my son. What they provided us with, I’m very grateful. Thank you. We stayed in room 1001 and perfect location.

Murat Cesur

I have stayed in more than 100 hotels throughout my life, and I have never experienced a worse holiday than the one I had here. I have traveled to more than half the world, and yet this is the first time I have encountered such unacceptable service—both in terms of food and hospitality. To begin with, even getting a simple bottle of water was an issue. And let me clarify: I am staying here under an all-inclusive concept. Despite that, we couldn’t even get a bottle of water for our room. At around 9 PM, I went to the restaurant and asked for water. I was told, “Get it from wherever you had your meal.” When I went to the lobby, they said,“If you come from outside without having dined in the hotel, we cannot provide you with water.” 🤣 It was honestly shocking—they refused to give us water that likely costs no more than 30 cents. It was like a bad joke. As for the pool, it seems no one from hotel management has ever used it themselves. The entire pool contains salt water. Everyone I spoke with had similar complaints. Most guests were swimming with diving goggles—clearly not a normal or pleasant experience. The food was another disappointment. It was the same every single day, with no variety whatsoever. And what shocked me the most was that while guests were still eating, staff would begin clearing away the food and packing everything up. It was incredibly disrespectful and unprofessional. They give you a card, and there is a snack bar at lunchtime—but the snack bar is located only at the children’s pool. So if you are swimming at the main pool, you have to get up and walk all the way to the children’s pool. It’s completely absurd!!! 🤣

Vladyslav Zelenskyi

My family chose this hotel solely because of the water slides on the premises. The description stated that the requirements for using the slides were: 1) Children must be 6+ years old 2) 120+ cm tall (130+ cm for one of the slides) 3) the child must be able to swim independently, without adult assistance. My daughter met all the requirements. She can swim the entire length of the pool (25 m). When I came with my daughter to ride the waterr slides for the first time, the lifeguard told me that the first time my daughter had to go down the simplest (blue) water slide on her own, and if she could do it on her own, then she would be allowed to ride all the others as well. My daughter slid down without any fear, swimming 5 metres in the pool, where she could even touch the bottom. After that, the lifeguard told me that today she should only ride the blue slide, get used to it a little, practise, and starting the next day, she would be allowed to ride all the other slides. My daughter and I were upset by this decision, which contradicted what had been said earlier. The next day, she was again only allowed to use the simplest blue slide. The reason given was that she swam slowly to the shore, even though she and I did it in the same amount of time. Moreover, the requirements did not specify the speed at which a child should swim. Our holiday was completely ruined. Everything depended on the subjective of two people. When we contacted the reception, we did not receive the desired support or any explanation as to why these requirements were not specified anywhere in advance. This would have influenced our choice of hotel. This unfortunate situation, unfortunately, overshadowed all the other advantages of the hotel, and there were many. Unfortunately, I do not know the names of those responsible, because the lifeguards, for some reason, do not have name tags, unlike other employees.

michael wood

Stayed at the grand hotel for 9 days on a HB basis, first the hotel and grounds are absolutely spotless very clean . Nice to have a pool area where no children are allowed and no ball games nice and quiet, the other pools are more catered for families also the water slides are very good. No problem getting sunbeds and no issue with people reserving them with towels first thing in the morning. The food is varied and plentiful and service in the restaurant is very good. Entertainment I thought could have been better. Hotel provides a shuttle bus to the beach throughout the day, but you can walk in to town in 15min, also the hotel is on a steep incline so if you are bad at walking it's a climb, but the hotel has a on call vehicle to get you to your room. The hotel was quiet and the outside snack bar was closed, so if I was on a AI package I would have been disappointed. Me and my wife had a massage at the spa, and victoria the therapist who I had was very good and very professional, probably one of the best massages I've ever had, Georgia did my wife's massage and again my wife thought it was heaven. Location of the hotel is ok once you get to know the area, and would definitely recommend.

rebecca

We are returning to this hotel in a couple of weeks and cannot wait to arrive! It's very clean and comfortable with excellent facilities and very friendly staff. The reservations manager Maria is particularly kind and helpful and went out of her way to accommodate myself and my teenage daughter. We really enjoyed the food and found everything to be high quality. The main restaurant is very clean and spacious and had a large variety to choose from without repetition. The ice creams around the pool are also really good. The location is a few minutes walk from stalis which has a beautiful beach and lots of cute little shops. Love this hotel and can't wait to return. Highly recommend.

Sherrill Watts

I came here for one day on a charged for day pass costing 32 euros. I caught the bus from Chania. What a TREAT! I was allowed to use the indoor and outdoor pools beteen 10 am until 6 pm. I arrived around 12 noon, just in time for lunch "EAT AND DRINK AS MUCH AS YOU LIKE" FROM AN EXTENSIVE AND EXOTIC BUFFET. I chose the outdoor dining area overlooking a river with ducks that runs into the sea I am a pescetarian, but mainly vegetarian. The food was HEAVENLY and the variety amazing. I had 2 huge platefuls of savoury food and lots of delicious CRETAN WINE. I then enjoyed a variety of desserts and fresh fruit followed by a coffee by the outdoor pool area. Later, I relaxed on one of their many lovely sofas to phone home for necessary news.A little more time to relax on the sunbeds and I was ready to leave, a very contented woman. The staff here are extremely courteous and the hotel is spotlessly clean and tidy. I have been left with a very good impression of this hotel and certainly would like to return at some point. Guests need to check with the hotel if day passes are available. I took a chance because I wanted to visit Kalyves and it was late September. There are lots of lovely beaches and places to visit in the Chania region. I am thrilled to have spent a day here. Sherrill Watts.

Sam Horgan

The Kalyves Beach Hotel is an absolute gem in Crete! The location is simply unbeatable, right on the beautiful sandy beach and just a short walk to the charming village. Our room was spotless and comfortable, and we loved the stunning sea view from our balcony. What truly made our stay special, however, was the staff. From the friendly and hardworking team at the pool bar to the helpful receptionists, everyone was so welcoming and genuinely dedicated to making our vacation perfect, and a special shout-out to Rep Momo, who was wonderful. With the lovely pools and delicious buffet, we had everything we needed for a truly relaxing and memorable holiday. We can't wait to go back!

Peter Erjavec

I recently stayed at this hotel with my family and had a very positive experience. The cleanliness was excellent — everything from the rooms to the shared areas was spotless and well looked after. I’d give it a solid 4.5 out of 5, as there’s always a little room for improvement, but overall it was truly impressive. The hotel staff were helpful and welcoming throughout our stay. Everyone we interacted with was professional, kind, and ready to assist whenever needed. Their friendliness made a big difference and helped us feel at home. Again, a strong 4.5 out of 5. One of the highlights for us was how child-friendly the hotel is. There were plenty of activities and spaces designed for kids, and the staff were very accommodating to families with young children. It’s definitely a great choice for families. The food was decent — I’d rate it around 3 out of 5. While breakfast had a nice selection and the ingredients were fresh, the overall variety and taste of meals could be improved. All in all, a great hotel for families looking for comfort, cleanliness, and friendly service, even if the food didn’t quite match our taste.

Inga Trenzeko

The hotel is literally on the beach, which made our stay even more special. The rooms were clean and comfortable, with a wonderful view of the sea. The staff was kind and helpful in our every need, especially Kostas the lifeguard. The breakfast and dinner and the launch had variety and quality food.access to the beach was direct. Ideal place for rest and relaxation. We will definitely come back next August!!!

Matthew Bulmer

Beautiful hotel situated in a lovely little village by the sea , only fault was main shopping strip is half hour away in a taxi. Not much to do round the hotel but can see this changing in the next 10 year or so. Hotel and all staff involved with the hotel are brilliant!

KOSTAS KOKONAS

Disappointing, no value for money whatsoever. The room was poorly equipped and not functional at all. We had a maisonette and on the ground floor there was no mirror in the room, only in the small bathroom, and no TV. The shower cabin was 70x70 cm, with very low water pressure. We had half-board but only ate there one evening — the food quality was unacceptable. The pools were small and usually crowded, making it hard to find a sunbed, and there was a lot of noise. No soundproofing in the rooms — you could hear everything around you. Without the air conditioning on 24/7, it was impossible to stay in the room. The interior felt like something from the 90s or early 2000s! Definitely not worth the money we paid — probably only suitable for mass tourism. On the other hand, the staff were extremely polite and the exterior architecture was interesting — this is what misled us and made us overlook the details. The management went out of their way to make our stay comfortable and welcomed our feedback with genuine interest. We truly appreciate their efforts and look forward to seeing the hotel evolve even further.

Stephanie Atkins

About a mile/ 30min stroll into the old town of Rethymno, this hotel was lovely. The staff were so friendly, helpful and professional. We were half board and the breakfast was really good; high quality food and a good selection. Very good local shop next door and restaurants and tavernas around the hotel so no need to go into the main town unless you wanted to. Beach set up with loungers and always staff available to serve food and drinks or give tips on local places to visit etc.

Rob Martz

Really good hotel. Great for kids. When we were there all the pools were open for children, which was great. A little noisy at night as it is by the road, but didn't bother us. Good location and free parking is great.

qv95

Worst value for money. The pictures online are misleading, the resort is old and not well maintained, the pool is very small and very limited sunbed so if you come late there is no sunbed available and it gets crowded super quickly. We stayed in the room on the first floor and while the room is very big, it wasn’t comfortable. The bathroom has the worst design I’ve seen. The shower has no separate area so once you shower, the whole bathroom floow is wet which make it super nasty, again the size is big but there is no room for storage of anything. The toilet also has a super weird design which makes it super uncomfortable to use and just feel gross. The room is dated and and the floor gets dirty quickly, especially after you shower or going to the pool/beach. The only good thing about this resort is the location and friendly service. I wouldn’t return here again.

Jacob Kendrick

Dirty. Unsafe. Overpriced. During a wedding event, someone with access to a key entered our room while we were out. Our bags had clearly been gone through — clothes were thrown everywhere. Even worse, friends staying at the property had a Rolex watch and a gold bracelet stolen from their room. There were also several suspicious incidents: someone entered our room at 11:30 PM but left when I went downstairs. Another friend had someone come into their room at 4:30 AM. Additionally, the photos online are very misleading. The rooms are far less modern and clean than they appear, and the pool is much smaller than shown in the photos. Our feet felt dirty as soon as we stepped out of the shower — the floor clearly hadn’t been mopped in ages. We felt completely unsettled and unsafe throughout our stay. While the location is beautiful, we would strongly advise against staying here. It was the most expensive hotel we stayed at in Europe and NOT worth it.

Nikola Pallová

We spent 8 days (7 nights) at the Astir Beach Hotel and it was the best and most beautiful vacation I have ever had! It left strong memories and feelings in me. The staff was nice and helpful, the rooms were beautifully cleaned every day, the food was very very tasty. Overall, the hotel was clean, the pools were clean, the sunbeds were washed regularly, as were the sidewalks. The beach with the sea right across the road from the resort, so it was a great location! The sea was beautiful, clean and the beach was also the cleanest I have ever seen. We took our water shoes, but in the end they were not needed, as the beach was just clean sand, nothing else. A shop with groceries and other things right next to the resort if not part of it. Another shopping arcade a few meters in front of the hotel, very close. The hotel is only a few minutes from the airport. Since the all-day animation programs were full of various activities and a different special program every evening, we didn't have time to go see much anywhere else, it was so delicious and fun. First of all, I want to VERY much highlight and thank two wonderful people who made our vacation much more beautiful and enjoyable, namely the animator Mickael and the lifeguard Niko. Wonderful people, with big hearts, whom we fell in love with and miss very much now. Saying goodbye was difficult, there were tears on my part. Another thanks goes to the animator Gideon, the bartender Sakis and the others. Really very warm people, thanks to whom we felt really comfortable in the hotel. Thank you and we will definitely come back! ❤️

Mirka Obročníková

A wonderful summer stay – full of warmth and energy! The hotel would definitely benefit from some light room renovations, and there could be more sunbeds by the pool – they fill up quickly, especially in the mornings. But these small inconveniences were easily overshadowed by everything else this place has to offer. Located just a few steps from the beach, with gorgeous soft sand, crystal-clear water, and even the occasional fun waves, it's a perfect setting for relaxation and water fun. You’ll also find water sports right on the beach, and in the evening, you can take a lovely walk into the nearby town centre full of charming shops and restaurants. The hotel food was excellent – always fresh fruit, plenty of delicious salads, and tasty, varied dishes every day. The animation team was absolutely brilliant – full of energy, smiles, and great ideas for kids and adults alike. You'll never be bored! What really makes this hotel special, though, is the incredible staff – from the kind and attentive waiters, waitresses, bartenders and restaurant manager, all the way to Niko, the unforgettable hotel lifeguard. He’s a true gem – full of positivity, humour, and genuine care. He brings a warm, family-like energy to the whole place and is simply irreplaceable. If you're looking for a relaxing, fun, and heartwarming holiday, this is a truly great choice. We had an amazing time and would absolutely return!

Zoltán Andrejkovics

We spent a great holiday week in this lovely hotel. The animator team was well above the expected, great games/fitness opportunities during the day and great shows in the evening. The hotel is very close to the beach and there are also some open air pools. The food was maybe not a 10 star but always fresh and delicious. I must also say that the waiters were always helpful and very positive! Thank you for everything!

Juverdeanu Mihai

We had a fantastic stay at Astir Beach Hotel. The hotel is just steps away from the beach, which made it the perfect getaway spot for some much-needed relaxation. You really can't beat the location — being able to walk out of the hotel and straight onto the sand was amazing. The staff were incredibly warm and welcoming from the moment we arrived. Everyone we interacted with was friendly, helpful, and always smiling, which made the atmosphere feel very relaxed and inviting. Our room was clean, comfortable, and had everything I needed for a great stay — plus a balcony with a lovely sea breeze. Waking up to the sound of the waves and catching the sunset in the evening was a highlight of the trip. Many thanks to the best polo gate keeper (I forgot his name, but I remember he is from Athens) -> you really know your way around kids! Cheers and hope to see you soon!

Masha Bychenko

Absolutely loved it. On the first day the hotel made a great impression. Five stars for the bartenders Pablo and Sofia, great people, awesome cocktails and shots. My friends and I are very pleased with the services. Highly recommend!!!!!!

Gabija Balčiūnaitė

A German senior resort, even all the staff speak german, they could speak in english too but this is a senior hotel barelly young people. Staff are really friendly and great. Compared to other resorts the food its definitely delicious.

ΝΙΚΟΣ ΑΝΕΤΑΚΗΣ

Excellent hospitality, fantastic staff, all areas of the hotel were clean and well-maintained, from the rooms to the pools and the gardens. Great variety at the buffet and overall impeccable service. A big thank you to the staff of Anissa Beach.

Merisa Shoshi

Very good 👍 clean and modern room, a lot of food choices and very kind staff

RE M

Best Hotel on the coast east of Heraklion. Beautiful park with old palm trees and a Lot of flowers, five Restaurants with good cuisine. And a perfect beach directly in front plus best beach bar with best sunset view! Many employees for many years in Service at this hotel provide best Service!

Jérémy H

My friend and I had a great time at Hotel Anissa during our one-week stay. A few disclaimers before the full review. First, as we came in late April for a week the hotel was at around 70%, which means our experience might be quite different from the full season. Although we were very lucky that the weather was perfect, continuously sunny and between 22 and 27 degrees. Second, the hotel manager graciously upgraded us to one of the newer, more premium rooms. So I cannot comment on the standard rooms. Now, the room we were provided was absolutely perfect. It was comfortable, sufficiently spacious and would have been suitable for a family of four since it offers a double bed and two superposed beds in a separate room. The AC was very effective, a dehumidifier was also provided and the sound isolation (considering we had the room just next to the breakfast area) was very good. The only noise disturbances were the neighbour from above stomping and dragging furniture, but no amount of sound isolation can fix this, it's more a matter of individual behaviour. One negative is that the WiFi isn't too great so plan to rather use your phone data if possible. The cleaning ladies did a good job daily and provided us refills of soap and else when needed. The hotel is adjacent to its private beach and near small shops. The location was a bit isolated but a bus stop was at 20min on foot with regular buses to nearby cities. Ideally get a car but it isn't mandatory. The staff in general was very welcoming. Most staff spoke English and German in addition to their native Greek, some even spoke French. Whenever I had a question, whether about the hotel or about touristic recommendations, I always found them very keen to help and pleasant. They would also remember things I mentioned several days before and would come check on me. We had however some rare rude encounters, notably at the early breakfast where the manager proceeded in explaining everything in German in fast-paced despite me answering in English and then got upset at us for failing to comply with his indications. I understand preparing the morning rush is stressful for the staff but it left a sour taste on our departure day. The hotel offers a very good variety of activities for everyone: tennis (4 courts, 2 of which are free to reserve for all-inclusive guests), minigolf, table tennis, yoga, outdoor pool, indoor heated pool, massages, private beach, etc. The food and drink options are really great and make the all-inclusive totally worth it. The various bars offer around 20 drink options all along the day and until quite late in the evening, including cocktails with and without alcohol, red and white wine, beer and soft drinks, all of them for free and without limitation as part of the all-inclusive package. For food, choices are varied though similarities start to show after a few days, but we never got tired or failed to find one or two new dishes we could try each day. Three specialty restaurants (steak house, Italian and Greek) are also available for free once a week with the all-inclusive, with the exception of drinks which are extra. But by being mindful, one can get away easily with less than 5€ per person per meal. At the spa, I was guided through the offers by Maria, who spoke great French and went out of her way to help (she even picked us at the side of the road as she drove past us walking back from a walk and gave us a lift to the hotel!). The prices are on par with what one would encounter in a regular spa. I especially recommend the Cretan massage, performed by one of the spa's chiropractors, in my case Leonidas, which I found great. Photo shoots are also provided "for free" which is nice to get souvenirs (the photos were nice imo) BUT each picture costs 13€ in digital format (unsure about the price for physical but I would assume higher). A discount if you get 20+ or 50+ photos but unless you plan on getting 6 or 7 photos max, be prepared for a spending of at least a hundred euros. All in all we had a great time and would certainly consider returning!

Beverley Potts

The quality of the drinks was a total letdown. The soft drinks were the cheapest you could imagine. Truely awful!. This is the first hotel I've stayed in that does not have coke or Pepsi. The spirits are described as local which I'm happy with. These were not! Ghastly!

Ruby McCambridge

Overall a great place, with the staff being a particular highlight. Pros: Every member of staff was so friendly and attentive, with Dionysus the bartender being genuinely the best bartender we've ever met - he made every night so much fun. The live Greek music on the first night was also a highlight, they were exceptionally talented and the outdoor bar area is a lovely place to sit whilst we listened. The pools are great too, we didn't attend the children's pool as we didn't have kids with us, but the adults pool area was quiet enough and we didn't have trouble finding sun loungers. Good water temperature, jacuzzi jets in the pool up the stairs, and a nice water feature in both adult pools. Rooms were kept very clean and the waterfall shower felt luxurious - we're missing that shower now we're home! Great location too, not too far from the beach but far enough from the main strip that it's peaceful at night. Cons: The only con was the food which was hit and miss - some of it was excellent (the baklava and the grilled pork skewers were particularly good) whilst some of it was poor. They did have a good selection of fresh fruit and vegetables, although the salads often had no label so we didn't know what was in them. Some of the desserts were bad, tasted like they'd been kept in a cheap fridge. Some of the meat dishes were poor too and the grilled vegetables tasted like they'd come out of a tin or jar. That being said, I didn't take a star off because of the food as there was a wide selection and always several good options, so there will be something you'll enjoy every day. And again, staff in the restaurant area were very friendly and attentive - there was a man who I assume was the restaurant maître d'/manager who was always there and greeting guests, which is a good sign. Overall, a great place to stay, we'd definitely come back if we're going on holiday in this area again. Thank you to all the staff, I highly recommend Katrin Hotel & Bungalows!

Jennifer Evans

I booked a twin room with a plunge pool and It was the perfect escape I stayed in room 2001. The hotel is clean, the staff are all amazing and go above and beyond to make your holiday perfect. Dennis in the bar has the patience of a saint and is so great with everyone of all ages. The food was a good standard, very fresh and a nice selection. I had a complimentary massage which was outstanding and so needed. A lovely touch. The location is ideal just a 5 minute walk from the beach and everything you need. I have been to many destinations and this has to be one of my favourites . I can’t recommend it enough.

Maggie Packwood

Just spent 8 nights at this lovely hotel. Can’t fault it. Perfect for everyone, couples, families or friends. Food was amazing and snacks an added bonus. We were all inclusive and it far exceeded our expectations. All the staff are a credit to this hotel. Couldn’t do enough for you. Would definitely recommend this hotel to anyone. You won’t be disappointed. Sorry to leave, but will endeavour to return.

J Smith

Absolutely loved our stay here . Booked last minute and couldn't have been more happy. The staff are absolutely wonderful and can't help enough. We secured ground floor bungalow rooms with private garden and plunge pool which was a godsend in the soaring heat. Food was plentiful and really good choice The downside is there isn't anything going on in the evenings but a quick walk into town 5 minutes and you're right at the seafront, restaurants, pubs and eateries as far as the eye can see. Easy access via bus to local towns and only half hour travel from the airport. A quaint town with so much character. We'd definitely book here again Thank you to all the wonderful staff who run this hotel like a finely tuned spring

Amanda Morling

Beautiful hotel with accommodating staff, pools are excellent and food is good with lots of choices. It’s very typically what you would expect from an all inclusive. It was situated in lovely location, loads of shops . I had a lovely stay .

Gibeon Wijlaars

It is the people that make the place lovely. Although the rooms could use some maintenance, the employees are very friendly and open to the guests so you feel very welcome. The food is good and we didn't need to reservate the Italian and Burger Restaurant long before. In the Minoan Restaurant all the meals are buffet. The only anoying thing is made by the guests by the usual towel blocking from chairs at the pool. We still could come at 10am and had a choice where to lay down. It totally didn't make any sense. Although the entrance in the sea is small and steep, the seawater was very clear and a little bit out, there is the home of a big turtle that lives there. This hotel is at least in Cretean Style instead of concrete modern style.

Stan Servat

Don’t bother upgrading your room to the most expensive spec. Payed an extra £360 and wasn’t even better than a standard room which other family members were staying in. We did ask at reception but they told us we can’t move rooms as hotel was full. I would also would like to say how miserable the older chap at the beach bar was and this was mentioned by everyone we spoke to on holiday. We have payed for all inclusive and at times would only let you take1 drink max. I was asking for 2 orange juice one for my partner and one for me and was told I was only allowed one but served the person after me 2 drinks. Hotel location was good and had everything you needed near by. Overall with the rooms, food and some staff I won’t be coming back to the hotel as I had a poor overall experience.

Carl

The hotel itself is 4 star. The rooms are not. They are clean, but not what you'd expect from a 4 star. I've stayed in 3 star rooms that are far superior in other hotels. But that is my only gripe. The 2 pools are great and clean. Plenty of sun loungers. And when they fill up, they'll bring more out. Food is incredible! A large selection that'll cater for everyone at breakfast, lunch and dinner. The hotel backs onto a lovely, but rocky beach. Buy a snorkel mask, get into the sea and see all the marine life swimming with you. If you're lucky, you'll see a turtle swimming with you like I did..

Sergiu M

I had a very disappointing experience with one of the bartenders during my visit. While the woman in front of us was served four drinks without any issue, when my girlfriend and I each tried to order a couple of drinks (to bring back to our family members), we were abruptly refused. What made the situation worse was that as soon as the bartender overheard us speaking Romanian, his attitude shifted. He suddenly claimed there was a limit of one drink per person — something that is neither mentioned anywhere at the venue nor on their website. This rule was clearly not applied to the customer ahead of us, which made the selective enforcement feel discriminatory. We felt unwelcome and unfairly treated, and sadly, this experience put a damper on what was supposed to be a pleasant outing. I hope the management addresses this behavior and ensures all customers are treated equally and with respect, regardless of the language they speak. Later Edit: I want to sincerely thank the hotel management for reaching out to me personally after my initial review. It was clear that my feedback wasn’t ignored, and I truly appreciated the effort to make things right. The manager was professional, kind, and genuinely committed to ensuring that our experience was a positive one. They acknowledged the situation, assured us it was likely an isolated incident, and went out of their way to make sure we felt welcome and looked after. It's refreshing to see that customer satisfaction is taken seriously here. Mistakes can happen anywhere, but the way a business responds makes all the difference — and in this case, the response was thoughtful and reassuring. Thank you again for showing that you care :)

Simone Newell Black

Absolutely loved everything about this hotel . Visited for a week with my adult children . Only thing to consider, time to visit as I can imagine the town can get very busy high season. It was just perfect mid September 19th onwards. It's tucked away like a little oasis yet on your door step lots on offer , bars shops restaurants a plenty ! The pool area unfortunately doesn't get the sun all day 4.30 onwards you loose the sun due to the hotel buildings . Limited sun loungers. You have to head down early to get prime location that gets the sun for the majority of the day . Fantastic DJ's during day and excellent entertainment. Fantastic vibe . Spa treatments great value and experienced therapist how give 10/10 treatments . Ive had a few being in the industry. Staff were the best I've experience in any hotel in a long time . Professional, attentive , actually enjoy what they do which is rare now a days and nothing was too much trouble . Absolutely made our holiday!! My kids are 20,27,28 who said they definitely go back . Perfect week for adult only holiday

Paulina Gadziała

It has a pool with cool view and atmosphere. There’s always good music playing, which makes the vibe even better. The staff is super friendly and welcoming! The food and drinks are delicious with a variety of options. There are different spots to relax sunbeds, tables, etc. I had an amazing time here and highly recommend it to anyone looking for a great vacation spot!

Karyna Azarian

Really wish I could leave 5* but I cannot due to the state of the room (dated, bad shower pressure and no kettle, not to mention a coffee machine - that is, in a 4* hotel). I was sick and coughing so had to ask for a kettle which was delivered but further without a mug to make tea in. Breakfast food: savory - absolutely nasty! Sausages and cold cuts are made of the nastiest quality meat. Given that the hotel isn't that big, I was surprised it was so poor. Also no real choices of veggies except for some beans and sauteed mushrooms and cucumber - tomato combo, day in day out Sweet - delicious and plenty of choice but gets repetitive. Breakfast staff were fabulously efficient and very friendly. Thanks for your kindness guys Pool vibes are nice, DJ van be quite loud and annoying if you like to just lounge around and take a nap. Overall if you like me really love good quality breakfasts you could find it not worth the price, esp in high season I imagine Beautiful beaches are around 20' on foot and an okay-beach is 10 mins on foot. Amenities are all excellent and the rest of the staff is great too

Deivika

The hotel is small but not too small – just the right size. The food is delicious and reasonably priced, and the cocktails are especially tasty. We really enjoyed the DJ playing by the pool – the music was loud and lively, which was perfect for us as a younger couple. At the same time, there’s a quieter corner without speakers for those who prefer to relax in peace. The staff was very attentive and caring, always making sure everything was in order, even though the hotel was quite busy during the day. Common areas were kept clean at all times, and the staff was never intrusive. The sunbeds were very comfortable. The rooms aren’t particularly fancy or unique, but they’re spacious enough and meet all the basic needs. Every evening, there was something different happening – either a DJ set, live music, or movie nights on Sundays with free popcorn. Overall, the holiday was a great success. We have no complaints. The only minor issue, which is common in all of Greece, was the presence of mosquitoes – but of course, that’s not the hotel’s fault.

Andra Cordovan

I spent 7 days here. The hotel’s concept is very nice – 5 stars for the design. It’s an excellent choice for young people looking for a lively atmosphere. However, cleanliness could be improved. The balcony was not cleaned during the stay, and the bathroom was only tidied up superficially. Although it is adults only, I believe a few internal rules would enhance the experience for all guests, such as: • Quiet hours during the night • Minimizing loud music from rooms and hallways during the night. I understand it’s a resort aimed at young, energetic guests, but having some guidelines in place would ensure better comfort for everyone. On several occasions, I was woken up during the night by loud music from portable speakers in the hallways or noise from guests under the influence of alcohol. Overall, the hotel is a good choice for those seeking a party-oriented holiday, but less suitable for those looking for relaxation.

Annabelle Conkleton

We had a wonderful stay at Arminda with our 2YO daughter. The location is great with easy access to a beach which is excellent for swimming, and close to local towns for authentic dining & sightseeing. Within the hotel there are many choices when it comes to dining, relaxing & entertainment. The staff at Arminda are very attentive and friendly. A special Thank you to Maria & Sophia at Votsalo who made every morning wonderful with their smiles, welcoming energy and amazing coffee! The only difficulty we encountered during our stay was the access our daughter had to opening our room door from within the room, we felt safe but had to take special precautions to ensure she didn’t leave unattended. A really beautiful family break & babymoon The Conkletons

נועם יחזקאל

We had an amazing stay at Arminda Hotel & Spa in Crete. The staff were incredibly kind and attentive, even before our arrival, and made my birthday truly special with a decorated table, balloons, a bottle of wine, and warm wishes from the whole team. The facilities are excellent and very well maintained — from the kids’ club and playground with caring staff, to the beautiful pools (including a seawater pool with a sea view and fun kids’ pools with slides). The rooms were spotless, cleaned daily with fresh towels, and the hotel’s location in Hersonissos was perfect, with parking always available. We also loved the relaxed atmosphere, the variety of food, the snack bar and gelateria, and the daily entertainment that was both fun and high quality. Overall, it was a wonderful experience, and we highly recommend this hotel, especially for families.

Penny Goula

We had a conference in the hotel’s wet area, and after relaxing there, we also had a massage package. The experience was unforgettable, and the spa staff was excellent. I highly recommend it. Even though it’s a 4-star hotel, the spa is definitely 5-star. Thank you all!

Beatrice Lotstedt

we had a wonderful stay at arminda with a 10 year old and a 2 year old in september. We especially appreciated pinkwawe who arranged fun activities and shows. our children loved the kids club with Allie and Filippa who organized activities such as face painting, t-shirt painting, treasure hunts etc. The mini disco in the evenings was also very popular. There were nice and fresh pools and there were plenty of sun loungers. The small beach right next door was also appreciated.

Mergime Krasniqi

The hotel was overall okay. It was good for kids, with a playground, kids’ club, and a water park, which kept them entertained. Our room had a very convenient location – close to everything and on the ground floor, which made things much easier with small children. The balcony with sun loungers was also a nice bonus. However, the food was disappointing. The quality was low, often tasteless, and quite repetitive from day to day. Despite having all-inclusive, many things weren’t actually included, such as iced coffee, certain drinks, and even pool towels came with an extra charge, which felt strange. Overall, it was an okay stay, but we wouldn’t return. For the price we paid, we know we could get more value at other hotels

Regina Erlan

We have got amazing new apartments with sea view. We're there with my family and the main point was to rest. Definitely enjoy my time there. We have got the all inclusive I must say the was limited however the food was really good. The animation wasn't the greatest but still fine. Overall I would recommend this hotel to families and couples definitely not a hotel for single people which looking for entertainment.

SJ Martin

Had a lovely holiday here, there was a small error on arrival where they didn't seem to have the correct details of our party arriving and had mixed my husbands name up with a completely different family altogether. This somehow lead to us being checked into the wrong room and being told we had to move after unpacking and settling in however this was rectified relatively quickly albeit beginning to delay sinking into holiday relaxation as promptly as we would of liked. The resort was nice, a little attitude adjustment required by some of the staff and advertising things not available might need correcting (steam room full of mops and cleaning equipment). Otherwise we quite enjoyed our holiday. Restaurant staff certainly made up for a positive hospitality attitude in comparison to some other hotel departments.

groentje608

This year marks the 3rd time we came to Elounda residence. Year after year the wonderful people at the hotel make you feel like you're coming home. We got one of the new rooms and it was really nice, it was close to the restaurant/pool and had a beautiful view of the sea. Getting to the restaurant is just a short walk what makes for a pleasant morning stretch. The all-in formula offers a big variety of different food and drinks, the soda isn't the best but i don't drink it so i don't mind. Going to the sea is a downhill walk on a road that runs through an olive field, i love it (their can be some garbage by the roadside but that's not the hotels fault). Going back to the hotel is a bit more exhausting but what do you expect from a hotel on a hill. I like the physical exercise to let the amazing food you can eat all over town get processed. If you like a good view, good food and nice people i would definitely recommend this place!

Evie Kirkland

My family and I (17 of us) stayed here from 16th -23rd august and we had the most amazing holiday. We were initially quite nervous to stay after reading some of the reviews, but we had a wonderful stay. All the staff, particular the hotel mangers, reception and bar staff were all so polite and went above and beyond to ensure we had a great time. Especially Paul and nick who were a pleasure to meet and made our family holiday so special. During our stay we had 3 birthdays and a 40th wedding anniversary and the hotel decorated our rooms and allowed us to go in the church on site so that we could celebrate the wedding anniversary. They ensured that we all had a fab time during our celebrations. The hotel is built on a hill which is fairly steep which can be difficult, but the hotel offers 24 hour transport to help you get around the hotel if needed. Being in the hills gives you amazing views of elounda. We were fortunate to see beautiful sunrises every morning from our apartment balacony and have stunning sea views. The hotel is very clean and the cleaning staff work so hard thoroughly cleaning the pools every morning. Our rooms were cleaned daily and towels changed between daily or every other day. The beach and town is a 20min walk away, there is a free shuttle bus but the walk was lovely. Its a lovely walk around the town & marina to get to a sandy beach with a park and lots of shops & restaurants. We found there to be a good selection of food at all meal times and we all and the children always enjoyed what we ate. The waiting staff always ensured the tables were cleaned and ready. We asked to get a table all sat together at the restaurant for one of the birthdays and asked if we could pay for a cake. The restaurant manger ensured this happened and helped make the birthday so special. I can’t thank the staff enough for all they did and we had the best time because of them.

John Brand

restaurant team very efficient, everything cleaned and tidied quickly. good variety of well prepared food. nice pools, always clean, prefer the saltwater. shuttle bus doesn't go into Elounda town, odd that it only drops you 400m down the road. all inclusive drinks are low quality. overall, a nice place to stay.

Karen Clarke

We were a little apprehensive about our stay as we don't usually do all inclusive. However I must say that we had a great time. Location was perfect . Only 10 minutes maximum walk to the beach, restaurants , bars & shops. We had booked two rooms as my hubby's 81 year old mum was with us. We were attending a family wedding at one of the villas nearby. Both rooms were double rooms , much to mum in laws surprise as she was expecting a pokey single. Super comfy beds, that were changed 3 times a week. Towels changed every couple of days. Well furnished in white & clean white decor. Huge shower that was always hot. My hubby is a fussy eater but there was something for him to enjoy every night. A huge choice. Breakfast : Omelettes are made fresh with your choice of fillings , as are fried eggs & bacon. I had Greek yogurt most mornings with some fresh fruit etc. Huge range from breads, waffles, meats , cheeses & so on. Lunch: we actually never went up for lunch, instead we sat at a table in the snack area outside. There we would enjoy a soft or alcoholic drink with a slice or two of the freshly made pizzas. They are made every day from 10.30 til 6pm. We also enjoyed an ice cream or few that we could make as big or small as we fancied. Dinner: Huge choice again & certain nights there would be more fish dishes or BBQ dishes ,a Cretan night etc. All fresh & plentiful. Fruit juices, wine , beer , water, tea & coffee . The only downside was all the stairs. My mum in law struggled at times but she still says she had a fab time. Staff were attentive, polite & worked damn hard. Pool was big enough. We managed to get sunbeds every day but we were usually up early. Otherwise they were usually all occupied by 10am. However people come & go all day so you can drop lucky. All in all we had a great holiday & if you enjoy all inclusive & don't mind stairs then I would not hesitate to stay here.

Bethany Frank

Such a beautiful group of people who work there. Amazing reception staff, manager was so so so helpful to me and my family. Restaurant staff 10/10 service, so kind, very efficient and professional. Very good selection of buffet food catering for all ! Cleaning staff was lovely lady’s fabulous at their job amazing service again. Bar staff again purely happy people so chatty and polite ! Moved me and my family rooms without us even requesting to a room better suited for my young baby amazing and greatly appreciated with 0 extra cost. Through and through lovely hotel with the best people.

Steve Salter

Had a lovely stay at Alexander House Hotel. The views are stunning over the bay, but there arequite a few steps if mobility is an issue (it wasn't for our group). Food was varied and interesting, we never had an issue in finding something to eat. Very good for an all inclusive. All the staff were brilliant, so welcoming, friendly and helpful, a real credit to the hotel! Close to the beach and town if you leave through the bottom of the hotel rather than via reception. The town is quiet, exactly what we wanted for our holiday. Sunbeds available on the beach for €5 a day if you want a change from the pool. Rooms are clean and functional, linen and towels changed regularly. All in all, we had a lovely stay, would definitely recommend for a relaxing break.

Catriona

At first this hotel was a bit of a shock but it's quirkiness grew on me during the week we stayed. The room was very small with a double bed for 2 friends sharing. No shelves or drawers, only a cupboard with 4 hangers for 2 girls staying for a week! Nowhere to put anything in the bathroom either but we made do with a spare table we took from outside. The Aircon didn't work to start with and the night porter wasn't going to change our room, said we just had to deal with it. At first we thought our room was very far away but due to the nightlife at the bar and poolside it turned out to be a blessing as it was quiet with not many people passing by. However, the food was good, always something different. Fortis and the staff from the dinning room were excellent 👌🏼. Always smiling and joking and very helpful. The kitchen staff too were great. The pool was nice but small and if you weren't there but 0800 or before you weren't getting a sunbed. Not enough for everyone. This also applied to a seat in the evening at the bar. The all inclusive drinks weren't great. Limited choice and taste wise not great. The location was good. For excursions we were last pick up and first dropped off so less time on the bus. Also close to the airport. And the beach was very close however absolutely mobbed so we didn't go. The last day we got to keep our room which was great as our pick up wasn't until evening time. We made the most of what we had and enjoyed ourselves but if you are picky or are expecting a lot this is not the hotel for you. A great thank you to Victoria on reception, very friendly. Fortis and his staff in the kitchen, always smiling. Denis, Anastasia and the staff at the bar. Very good service!

Panagiotis Pantaleon

Our stay at the hotel was simply outstanding! The room was spotless, comfortable, and elegantly decorated, with everything we needed to feel right at home. The mattress was very comfortable, the space quiet, and the view absolutely breathtaking. The food was a true culinary experience, a rich breakfast buffet with great variety, from fresh fruits to traditional local delicacies, and the meals were always of high quality and expertly prepared. I’d like to thank Evgenia at the restaurant for being so kind and always with a smile. She is a great cook! And of course all the people at the restaurant were friendly and we were having fun ! A special mention goes to Soula and Natasha at the reception. From the moment we arrived, they welcomed us with a warm smile and a friendly attitude. They were always willing to help with any questions or needs we had, offering valuable information about the area and providing outstanding service throughout our stay. Their presence truly made a difference! We will definitely be coming back and highly recommend it to anyone looking for a flawless hospitality experience!

Zoltan Kovacs

Perfect place to relax, especially for families with children. The rooms are clean and quite spacious. The food is very delicious and tasty, there is a large selection. Every evening interesting performances await guests in the amphitheater. The staff is very kind and helpful. The waterpark is large and recommended for children of all ages. The sea is about 50 meters from the entrance to the hotel, sandy beach, free umbrella and sunbed. I highly recommend it to everyone!

Ambrogy Kleks

We spent a fantastic week at Stella Village with our three children and are absolutely delighted. It was one of our best family holidays! The hotel is beautiful, the Aqua Park provided all-day entertainment for the kids, and the food was consistently delicious and varied, with plenty of choices for everyone. Walks through the wonderful, well-kept garden were a pure pleasure. However, the greatest treasure of this place is the people. It's the staff that makes a stay here unforgettable. Every employee, without exception, is the epitome of professionalism, diligence, and extraordinary kindness. From the always-smiling ladies at the reception, through the restaurant staff who took care of every detail, to the sensational animation team with their endless energy and great approach to children. In every interaction, we felt treated exceptionally and with genuine warmth. It is this amazing atmosphere, created by wonderful people, that makes us want to come back. We recommend it with all our hearts!

joss dowey

Me and the family love it here we just came back from our second holiday here a few days ago. We have already booked again for next year. The service is fantastic, the place is stunning, and the food is pretty good with lots to choose from. The area is stunning as well.

Boaz Grinberg

The Best Hotel Experience I’ve Ever Had This was, without a doubt, the best hotel I’ve ever stayed at. Everything about our experience was outstanding. The food was absolutely incredible – top-quality, diverse, and available at all times. Whether it was the main dining hall or the hotel’s restaurants, the selection was endless and catered to every taste and preference. The cleanliness was impeccable. Every corner of the hotel was spotless, constantly maintained to the highest standards. The facilities were simply amazing. Multiple pools for all ages, an enormous water park, and countless activities made it perfect for families and kids – but also relaxing for adults. What truly set this hotel apart was the level of service. The staff was kind, professional, and went above and beyond to make sure every guest felt welcome and cared for. The service here was the best I’ve ever experienced.

Babie Tũn

we had a great experience here, everything was good and the staff was friendly. very suitable for families with children (lots of playgrounds including a water park) diverse food many restaurants to choose from. this is really the hotel with the happiest staff i have ever met. really recommend this hotel

Hadas Charlaff

We spent six nights at this hotel and it was the most marvelous holiday! The location is priceless. The rooms were very clean and comfortable and we had the best view of the sea from our balcony. The food was delicious, the service was perfect and the swimming pool was amazing! If you want to have the best holiday you should book this hotel :)

Mauricio Gonzalez

Great hotel. Rooms are fantastic and very nice pool. Very quite, for a relaxed time. There are very nice restaurants in the area and is nice for a walk

Robyn Bignell

Maritimo Beach Hotel is a relaxing and quiet hotel set in the beautiful small harbour town of Sisi. The hotel staff were super friendly and attended to our every need and request. The rooms were modern, spacious and airy (good Aircon units in every room), and they were cleaned everyday, with bedding and towels refreshed on a regular basis. The food at breakfast was varied and nice quality, food at the pool bar was traditional greek food and consistently was prepared fresh and served to a high standard. There was some hotel entertainment every other night and it was nice to be able to enjoy this if you wanted. There were two pools, one quieter than the other which meant you could have some quiet time by the poolside but also be amongst the pool bar, families and people socialising if you wanted. The thing that makes Maritimo Beach Hotel special is the staff, they are so friendly, welcoming and make you feel at home. The whole experience from start to finish felt personal and like they really cared. Thank you Maritimo (especially Athenia) for such a wonderful holiday.

V Basoski

After a severe illness and folowing surgery, i moved to this hotel after staying in a really bad hotel on Crete. The fantastic management and staff in this hotel provided great help! Not only did they gave us an upgrade so that we could have a quite room, but they also provided alternatives regarding my dietary wishes. The hotel is close to the beach so it's perfect for walks along the beachside and watch beautiful sunset! The hotel has been renovated and looks very modern and clean. There are two nice pools and a beautiful pilates/ yoga room which for me as a yoga/ pilates teacher was wonderful. I would love to come back here! Big thanks again to the management!

D. L.

Best hotel in the Chersonissos region. The staff is wonderful, they work very hard and deserve every bit of praise. The barlady is so incredibly sweet, she is always so kind to us! We hope to return here for a third time in the future!

Joanna Woźniak

I’m really impressed with the standard this hotel represents. The food is delicious, and the cakes? I’ve never had better ones. Everything is perfectly clean. The rooms are thoroughly cleaned every day – huge respect to the ladies who take care of this ♥️. The hotel’s location is a big plus. Beautiful beaches. Crete is the most beautiful island. The reception staff are simply the best ♥️ JP

Paul Gourma

Great room with private access to the pool, a huge bed and a nice shower, equipped with Air conditioner and a TV. Room service will clean everyday except Sunday. The buffet is Ok, not great but not bad with varieties and themes (Greek, Italian, Asian, …). Snack bar was fine but lacked diversity. A mini market is open until 10pm which is nice.

Xhak

would like to give a big compliment to the Albanian bartender. He was absolutely professional, friendly, and always in a great mood. His cocktails were perfectly made, and you could tell he put care and attention into every drink. What stood out the most was his attentive service – he took time for every guest and always had a smile on his face. Thanks to him, we spent many enjoyable evenings at the bar. Truly one of the highlights of our stay – thank you for the excellent service!

Nathan Welch

Really nice hotel in a good location with the beach being near and also a few bars. Food was good and rooms were perfect with a nice balcony area. Entertainment team go the extra mile to get to know the guests and there are activities during the day if that’s what you want to do. Bar staff very nice, particularly the polish girl who recently started who I never saw without a smile. Great hotel which I would recommend to anyone.

Ioana Ardelean

Nice hotel, with spacious rooms. It was 5 stars before. The food was also ok but the breakfast and drinks were rather low quality. We were familiar with all inclusive drinks, but these were really hard to drink. Even the water had a strange taste, different from the one we bought from the store.

Volkan Senguller

⭐⭐⭐⭐⭐ We had an absolutely amazing holiday here! From the moment we arrived until the very last day, everything was perfect. The reception, restaurant, bar, and housekeeping staff were always so kind, helpful, and smiling – they truly made us feel welcome. The hotel is new, modern, and very practical, while at the same time surrounded by beautiful nature. For the past few years, we had been spending our holidays in Spain, but after this experience, we can honestly say this place is much better. Greek hospitality gave us a unique and unforgettable holiday that we will always remember. The food was also fantastic – with delicious Aegean dishes and a very wide selection of vegetarian options, there was always something fresh and tasty to enjoy. Thank you for giving us such a flawless holiday – we would love to come back! Volkan Senguller.

Arto Lappalainen

Good stay in a hotel. Price quality ratio is good. All inclusive food was tasty and varying every day. Location was bit remote but also price of the room was cheap when considering that this hotel is a beach front Hotel. We used car so location it was not an issue at all. Room was with seaview with large balcony. Room was cleaned everyday. Service in the hotel was friendly and welcoming.

Diana Abe

We were there last week. Where to start.Our room had no air, just the fan was going. The food was horrible. It was all inclusive. You want mixed drink, you have to pay. You want different coffee, you have to pay. The beach is very rocky. The toaster for the bread is about 30 yrs old. The only people that was there was Polish. We were the only American. Don't know why this is a 4 star. It should be a 2 starm no more than a 3 star. Don't let people fool you. I can go on and go but it's not worth it

Lynda Garner

All inclusive with atte time staff. Good for families ! Food is good with one to 3 regional items per meal. Nice to have other the Mediterranean & large pools. Again...Great for families toddlers to early teens !

Sigal Steinberg

Very nice hotel, lovely pool, at the beach front, Very nice and helpful stuff The food is various and everyone found what to eat.

Haithem Zeggari

We stayed at Bali Paradise Hotel and had an amazing experience! Everything was perfect — beautiful place, great atmosphere, and very kind staff. At first, we were given a room on the ground floor that felt a bit closed in, but when we asked to change, they kindly accepted and gave us another one — we really appreciated their flexibility. A special thank you to Rameiro, who was absolutely incredible with us — always smiling, helpful, and making sure we had everything we needed. The only small downside was the noise coming from the bar area around 1 a.m. If there were a rule to keep things quiet after midnight, it would make the stay absolutely perfect. We’ll definitely come back one day and choose Bali Paradise again. Highly recommend this hotel!

Ondrej Holecek

Very loud disco music usually accompanied by a voice screaming something "entertaining" all the time makes it impossible to sleep before 11pm. This is probably the reason why I'll never stay in this hotel again. The food is ok, but not extraordinary. GSM signal is weak in the area and hotel WiFi is slow (15mbit) however stable. The beach 300m down the hill is small. The sunbeds cover every square meter of the beach, so you won't see the sand until you actually stand on it. It is not overcrowded, but it feels like a furniture store. There is 30m strip of the sunbeds owned by the hotel so you don't need to pay 15€ for the sunbed. The hotel has 2 small swimming pools, closing at 6pm. Why? You can play disco until 11pm, but close the swimming pools at 6? The outside tennis court, ping pong and gym area is mostly useless during the summer due to the hot weather. The price-performance ratio could definitely be better. I think we could have chosen a better place to stay for the price.

Анастасія Кашка

We liked the hotel. The rooms are comfortable, the grounds are well-maintained, and the staff is polite. Upon check-out, wristbands are not removed, so you can still enjoy meals and the bar. There is also a shower and a luggage storage room. The hotel has a small water park for children aged 6 and up (minimum height 120 cm). There were enough sun loungers on the beach. There’s also a kids’ room for younger children — my daughter enjoyed going there to draw. On my birthday, there was no attention at all — no card, no small gift. The birthday package must be ordered in advance online or at the reception, but this was not mentioned at check-in, even though my birth date was clearly visible in the passport. The process of ordering the package felt inconvenient. Overall, it’s a good hotel for a family vacation, but service for special occasions could be improved.

Sophie De Nale

I stayed at this hotel in May 2025 with my family and had a very pleasant experience overall. Highlights: Cleanliness: The entire property was spotless: lobby, swimming pools, rooms. Friendly staff: The team was welcoming, helpful, and always ready to assist with a smile. Renovated rooms: Some rooms have been recently renovated, with a fresh and modern touch. Terrace and lawn access: One of the best features was the easy access from the room to a terrace and green lawn – perfect for relaxing outdoors. Kids club: Very engaging for my 4 y.o. daughter. Bar: Nice selection of drinks. Downsides: Poor sound insulation: The soundproofing in the connecting rooms was not great – I could hear my neighbor snoring through the door. Cold pool: The swimming pool was quite cold, which made it less enjoyable, especially for younger children. Pool slide access: The water slides are only available for children aged 6 and up. Although this is mentioned on the hotel’s website, I missed this detail when booking through a third-party platform, which was quite disappointing for my daughter. Limited fresh fruit variety: The buffet food was good overall, but the variety of fresh fruit at meals was quite limited. We would have enjoyed less cakes and more fresh fruits. Overall, despite a few small drawbacks, we had a very good stay!

Lilly Marshall

We really enjoyed our stay at Mitsis. The staff were lovely and generally helpful, food was great and the location was perfect! Food: At each meal there was a wider verity of choice at the buffet. With Veggie and vegan options easily available. It included both Greek classics and home comforts (like scrambled eggs, beans and toast). Each day was slightly different too so you never get bored of it! The Cocktails on offer were tasty too and included spritzers, tequila sunrise and Long Island ice teas to name a few as well as non-alcoholic options. Rooms: unfortunately the rooms are very outdated and basic. The bathroom includes a shower with weak water pressure and the walls are very thin so there are a lot of disturbances in the night. That being said they were kept pretty clean and room service came around every day to clean empty the bins and give us new towels Location and atmosphere: we went in May and were very happy with this timing as the hotel and area wasn’t overly crowded but had a fun atmosphere. There were holiday reps that came to the hotel and led activities such as aqua fit to keep everyone entertained. The pools are lovely and overlook an amazing view. And the hotel is less than a 5 minute walk from the closest beach, there are also 2 other beaches close by within a 20 minute walk and you can do activities like canoeing, jet skiing and pedalos. Overall for the price we were very happy with our stay and would recommend Mitsis to anyone heading to Crete!

Søren DK

The hotel itself is fine, the rooms is good and gets cleaned each day. I also find the staff to be helpful and kind, and the food is not terrible. Also the aqua park is cool. But as I'm laying here at 21:05, and my hotel room is literally shaking from the sound of their ''entertainment'' which tonight is bingo night, they are screaming numbers and repeating them in German & French. Before that it was mini disco, which blasts baby shark at you, with full force. Which I am all for, but right next to your hotel room? I booked the stay with 3 small kids, all of whom are not able to sleep (and neither are we) due to placing us directly next to their nightly entertainment area. Which also seems to be where all the other ''family'' rooms are located. I get the entertainment part but I really don't get that the resort is pretty big, but they put us / families right next to this incredibly loud show, that runs each evening until past 22? As a family with small children, we get very little rest as it is, but even less at this resort. I dream myself back home to a quiet normal night, where the only loud noise is my kids screaming and crying, but in all honesty its more pleasurable than this. EDIT: After asking to change rooms, they gladly helped and we switched rooms, which we are super happy for. They also mentioned that nobody else in the same area complains about the noise, so it's not something they are aware off. I've changed my review from 2 stars to 5 as we are overall happy with the place.

Jan Jenssen

Great hotel for family vacation. Plenty of offers for children (pools, kids club, playgrounds). Mini Disxo for children on 6 of 7 days. 3 different restaurants (2 with breakfast and lunch) with all inclusive. Also 3 different pool bars included with drinks and some snacks. The Water Park is right next door and has multiple pools for all ages. Some slides for and access to sunbeds in the park and on the beach are also included. The staff is very friendly, especially towards children. The hotel is a great destination for vacation with kids!

Lukáš Klim

The food is excellent and the selection is amazing! The area can be a bit windy since it’s up north, but there are plenty of other attractions to enjoy – lots of pools, fun water slides, kids’ corners, playgrounds, and more. The whole resort is quite spacious and access to everything is included in the price, even the sunbeds on the beach. It’s truly a paradise for children. Snacks outside of breakfast, lunch, and dinner are fantastic as well. You can choose from fresh vegetables, fruit salads, or classics like pizza and toasties – even vegetarians will be happy. The alcohol is not cheap quality either; they serve well-known brands like Havana Club and Beefeater. And at the bar, they’ll make you a real coffee, not just one from a machine.

Ana Isabel

I stayed at Star Beach in Crete and had an amazing experience. The resort is fantastic, with delicious and varied food options. The staff were always kind, friendly, and very helpful. Everything was well taken care of, and I truly enjoyed my time here. I will definitely return in the future!

Eada Shabso

Not a Relaxing Stay – Needs Serious Improvement We stayed at the hotel with our extended family – adults and kids – during the summer. From the moment we arrived, the service was lacking. No welcome, no guidance to rooms, and the lobby was extremely hot with no drinks offered. Rooms were spacious but had weak air conditioning and ant problems in several of them. Beds were very basic and uncomfortable. Despite being told we’d get bottled water daily, we didn’t receive any unless we asked. The dining room was overcrowded and hot, with no air conditioning. Food was okay – better for kids than adults. The evening shows were unimpressive, and the Greek restaurant had a nice view but isn’t suitable for families with small children. Although the water slides were fun, there's no shade on the way up, making the ground too hot to walk on without shoes. The music around the pool was extremely loud all day, even in the rooms – not ideal for those seeking peace and quiet. Service overall was poor, and I even witnessed a staff member yelling at a guest over a simple food request. Wouldn’t recommend for anyone looking for a calm or high-quality all-inclusive experience.

Gyöngyi Botlik

This is our second time returning to Mistral Mare Hotel. In fact, we would have come back more often, but it's almost always fully booked — which is understandable, as it's one of the best places we've ever stayed. We've visited many places in higher price categories, yet none could offer the level of service and experience we received here. Let’s see why: Cleanliness: The rooms were spotlessly clean, with thorough daily housekeeping. The common areas were also tidy and hygienic. Location: Highly recommended for those seeking peace and quiet — this is not a bustling city, but a hotel located on the edge of a tranquil village, surrounded by stunning views and natural beauty. Both the rooms and the dining area offer a breathtaking view of the turquoise bay. Finally, a place where all windows are equipped with mosquito nets! This allowed us to enjoy the nights without using the air conditioning — listening to the waves and breathing in the fresh sea air. One of Greece’s most beautiful beaches is just a 5-minute walk away, where you can relax on the sandy shore and enjoy the gently deepening waters. Meals: A rich variety of fruits, salads, and hot dishes — authentic Greek flavors, international specialties, and a selection of desserts and sweets were available. Staff: A kind, attentive, helpful, and always smiling team made every day a pleasure. We were especially pleased to see that the owner personally oversees the hotel almost all day long, ensuring consistently high standards. We wholeheartedly recommend this place to everyone!

simon chang

We had wonderful stay. The view is stunning. Eating is good. Before I stay, I read a lot negative comments about hotel. My experience is much better than I expected. The reception staffs are friendly. Drink are only soft drink, coffee, beer, wine and liquor which are acceptable. The hotel was overbooked, so we had to stay in istron bay hotel one night. After that, we stayed in golden wing room. Overall I am satisfied with the hotel. I would like to come back.

Courtnie

Firstly the hotel itself is beautiful, it is very close to a beautiful beach (it is a downhill/ steps). It is clean and tidy. The views are lovely and the area is peaceful. We upgrade to sea front golden wing for €50 for the whole 6 nights. I must say I feel like the all inclusive wasn't very good. I just feel it is very stingy. There is a lot of extra costs. We have been to Greece before so we were aware of the tax, although it was €60 this time for us. Mini spa access is €40 for an hour. WiFi is extra per day I think £3 per device, per day. (Service in some parts of the room wasn’t good but we didn’t pay for the WiFi) I couldn’t get a coffee between 10-11 so had to buy sachets of instant from the gift shop( again not provided in rooms). I feel like the food hours were way shorter than other all inclusive hotels I been to. I personally really disliked the drink options. They were very poor quality and the options were very limited. The coffee from the machine tasted like cheap instant. The soft drinks at breakfast were either too sour or too sweet. The spirits were horrible. The soft drinks from the dispenser tasted so cheap. The beer was probably the best option and in the main bar it was almost always served half head/foam. (Except in the golden wing pool bar) We enjoyed the breakfast the days we had it, we only had lunch twice and only had dinner twice. Breakfast was so lovely, I only wish for more fruit options. But dinner and lunch was very average, different options but just not the quality you would expect from a 4* Hotel. Reception staff especially Mary, were very helpful. Girgos at the pool bar was good. The young 7am cleaner by golden wing (wish I got her name) was a ray of Sunshine. But I felt some of the other staff were not rude , they just were not welcoming or helpful at all. My partner went to the bar and barely got a hello but was asked about his wristband abruptly, my partner showed lifted his wrist. The same guy served me the a few times and when I asked if they had something he just looked at me with a slight angry face, I gave in and just asked for a beer, then he poured it and it was 3/4 foam. I was a bit too intimidated to ask him to fix it. (He was the staff member who wore a shirt and tie, I think he was the manager) On check out day, you get breakfast as check out is 12. Which we didn’t use as we spent the day at the beach, our flight was at midnight. You get vouchers for 1 drink and lunch. So unlike any other all inclusive hotels I have been to, you cannot use all facilities on the last day. Overall, I wouldn’t recommend this hotel for an all inclusive stay as we ended up spending way more money than we intended too. However, I think the views are spectacular and the hotel is clean.

liza

The room was clean but more like a 3* standard rather than 4*. The advertised “mountain view” actually looked at a wall. The beach was disappointing: most of it is occupied by paid sunbeds, and access requires descending about 100 steps, which is not suitable for older guests. During our stay at the end of August, strong winds (meltemi) caused storms, leaving the water full of trash and only a narrow strip of sand usable. The hotel is located near a very small village with just a few restaurants and no shops or attractions, so there is little to do outside the hotel. The food was very good, and the staff were polite, which were the main positives.

M Krou

Absolutely incredible experience from start to finish! The rooms were stunning, spotless, and beautifully designed, with breathtaking views that made every morning feel magical. The pool area was serene and well-maintained perfect for relaxing under the sun. But what truly blew us away was the food. Every single meal was a masterpiece! The flavors, the presentation, the variety everything was top tier. A huge shoutout to the chef, who is nothing short of a culinary genius. You can truly taste the passion and creativity in every dish. Dining here was an experience on its own, and we found ourselves looking forward to every single meal. Highly recommended we can’t wait to return!

Xen

Difficult to give overall score. Room was ok for fam. of 4 (2 kids), spacious, good a/c, nice view, large fridge, clean, comfy beds. Many pools, clean water. Close to the beautiful beach. BUT no mosquito screens on windows of the rooms and a/c is too strong for kids to sleep under whole night so we could not open windows during night because there are too many of little buggers coming in and it was difficult for us to sleep there. Meals offer in restaurant is ok-ish but drinks are very limited and for all inclusive offer it should be better. Also, very stiff staff and rules in restaurant - no barefoot, plates taken away while still eating, no taking cups of coffee outside cafe terrace. Military drill. It's not that we'd take bloody cups in the plane and run away with them, just wanted to have coffee in the room and not from horrible plastic ones... So, pls consider having a little bit more flexibility, improving drink offer and installing mosquito screens/nets on windows.

corina preda

I stayed with my family at Meropi Hotel at the end of August. I booked the "family room with bedroom" all inclusive. It looks like a small apartment, consisting of 2 rooms, very clean, comfortable and spacious. The dinning area and the restaurant are well organised, foods here is delicious, standardised buffet. All the staff here were friendly and accommodating. It is just a 5 - 10 mins walk to the beach and centre. You can rent towels for the beach from the reception with 5 euro/ week. The hotel doesn't have a private beach, you have to pay for the umbrella and sunbeds 10 euro/day or you can use your towel for free. There is sand everywhere, even in the water. There are many supermarkets, restaurants, bars/clubs on the main street, which are open until the early hours of the morning. We had a great time here and would recommend this place to anyone wanting to visit malia and be close to the beach and not far from the nightlife.

tom brazil

Awful hotel . Bathroom had mold and no shower curtain so the bathroom was always soaking wet . AC didnt work at all yet was still told we had to pay despite reporting it as not working twice. Staff very rude especially the person who i think was the manager and a lot of the rules regarding drinks and food just seem made up on the spot. However the overall hotel is nice the pools are big and the water slides were fun and its in a good location. would not go again though.

lol

the owner of this hotel has to be put in jail because this hotel doesn't deserve even one star the food it's terrible I wouldn't give that to my dog the drinks are cheap like the hotel that they are.Its a pity that you go in holiday to find something like that

Aneta Karlo

Great location ,nice modern rooms , lovely reception and cleaning staff, shame that restaurant staff and manager ruined all by being miserable not welcome you and rude, all waiters feel like they are working under the manager pressure . Food was ok but not the best sometimes was even cold , lack of entertainment but you are in Malia so you have to go out for it. Big minus for not having any all inclusive cocktails other than wine and beer ,raki(the board with cocktails advertised but not put any price so u think is in all inclusive option but they will charge you ), no soft juices only vender machine with sparkling drinks .

smurfy

We’ve recently returned from a 7 day stay here, and the hotel itself is absolutely fantastic, it feels very grand and clean when you enter through the main reception. The staff are incredibly helpful and friendly. There’s a huge selection on food from the restaurants, and the all day snack bars also have a huge range to choose from. The food isn’t exactly hot, and if you want to use the toasting machine it’s like warming up the bread with a radiator so be prepared to stand there for five minutes putting it through multiple times. Excellent views from the restaurants. The entertainment staff are amazing, they put a lot of effort into entertaining the guests with their daily activities and evening shows, and you can clearly see how much they love doing what they do. The spa was a fantastic experience, you do have to pay extra for this but I would say it’s worth it for that relaxing getaway experience. A few downsides - the walk to and from the hotel. The hotel is on a huge hill, so be prepared; we usually got a taxi into town and back (10 euros each way), as it is quite a walk away. I would recommend hiring a car if you can, there are some lovely towns nearby to explore. It states the rooms are cleaned daily, however our room was missed a couple of times during our stay. Our bed sheets weren’t changed at all, and overall it didn’t really seem the cleaners did much apart from make the bed and give us two bottles of water. The beer and wine is self poured, and honestly they didn’t taste nice at all; it tasted very watered down, I just stopped drinking it altogether. Overall we really did enjoy our stay here, and the views are amazing from the various pools as you can look into the sea in the distance.

Zoe Grimes

We just come back from our holiday in Crete at this hotel. The hotel was clean, the staff were friendly (reception and restaurant staff) the all inclusive food was amazing. We did go out to eat one night but preferred to eat at the hotel. Definitely book the Asian restaurant as that was delicious the whole family enjoyed it and included in the all inclusive for one visit. The hill is big to walk up and down but I would say it’s nice to be away from the street and the hotel felt secure. I saw a lot of hotels in the area where anyone could just walk in and I didn’t like that so I think that it makes royal imperial stand out from the rest. We spent a lot of time at the top pool but sun-beds do get taken up by towels early. They top your water in your room up everyday and clean the rooms/make beds everyday. The shower was a little dated but it did the job was very strong so had to be careful it didn’t spray everywhere. We were all very pleased with the hotel and it was a very big complex so plenty of pools and space. We didn’t really watch the entertainment but that’s just us our kids are teens so weren’t very interested so we went out in the evening doing go carting, shopping and walking along the front. Definitely recommend this hotel. We had such a good time there and in the area. Only negative was the spa team were a little pushy for you to book a massage and got moody when you said no.

Julie Fox

Good family resort. Hotel staff don't stop working. Rooms are nice. Facilities are good with something to suit everyone. Food is good for breakfast and the lunch snack bars are nice. The evening meals are mediocre at best but you won't go hungry unless you are incredibly fussy. Location is good for walking into the town but is probably not a good choice if you have poor mobility.

wim vanfroyenhoven

We stayed here for a week for our holiday. Beautiful and large hotel, the food is delicious and plentiful. Nice pools, we always found a lounger without the towel run. Lots of English people who obviously can't handle alcohol, but this is normal because in the UK they have bad beer with low alcohol. They are noisy; you can hear everything through the thin walls. I would come back here.

Anna Vu

We stayed here for 6 days with our 2 young kids and had a lovely time overall. The resort is huge with plenty of activities for both adults and children. The view is stunning, and the staff, from reception to cleaning and bar service, were all super friendly and helpful. We tried the spa and massages, highly recommended! My 7-year-old had a kids’ massage and even fell asleep during it. The only downside was that the massage room felt a bit cold, possibly due to the air conditioning. There’s a Spar supermarket right outside the resort, which was super convenient for snacks, essentials, or baby items. The kids also enjoyed the mini farm near the resort entrance with goats and chickens, a fun surprise! However, the enclosures were quite small, and I do hope the resort will improve the space and care for the animals. Food at the hotel was average, not bad, but not exceptional. The outdoor pools were clean but quite cold for young children. There is an indoor pool, but unfortunately it was closed during our stay in June. I was told it usually closes at the end of May, so we must have just missed it. Overall, it’s a great place for a relaxed family vacation. We would recommend it, especially for families with kids, just come prepared for a bit of walking and cooler pools!

Gábor Soós

was a fantastic choice! The staff were friendly and always helpful, making sure we felt welcome and comfortable. The food was delicious and offered a great taste of Greece. Our room was clean and spacious, with a very comfortable bed that made for a great night's sleep. The location is perfect – just a few steps from the beach. Highly recommended!

Michael Langer

Beautiful cozy relaxing hotel with a perfect location, directly at the beach. Very central in Stalis so you can reach everything within a few moments. Everything is very clean. The staff was sooo friendly and welcoming (especially the dog we loved :D ) we are happy to be back again! If you look for something small and relaxing without that big hotel flair it‘s the place to be :)

Andrey

Terrible service… Truly awful service. It all started when, upon check-in, the hostess or administrator told us she had been expecting us at 6 a.m. (???), while we actually arrived in the afternoon — and it sounded more like a complaint than a simple remark. We didn’t pay much attention at the time. As for the food and the so-called ‘all inclusive’: I never fully understood these rules and restrictions. Honestly, it felt like a circus: Water, juice from the machine, coffee, and tea are available only at breakfast, and at dinner they even switch off the water 🤡 Basically, you are forced to buy drinks from them at double the price. I might not even mind paying, but the way the hostess and her staff behaved was simply unacceptable: I brought my own drink and politely asked for a glass at the bar. They took the glass away and told me ‘you can’t bring your own.’ Okay, I tried to clarify, because I wanted to understand why, as a guest (not just a passerby from the street), I was not allowed to bring my own drink — especially considering that during dinner absolutely no drinks are provided for free (not even plain water). To me, that’s just unreasonable. The explanation I got was that some kind of ‘inspection’ might come and fine the hostess. They even asked me to put my opened drink on the floor, where sand could get into it. I refused, and in the end we agreed to place it on a nearby table. What upset me most was that, first, no one had informed me of such a rule in advance, and second, even in this situation, the management could have shown at least some hospitality — for example, offering to pour my drink into a proper glass so there would be no issue. A simple compromise the first time would have solved everything. But no — there was zero tact or customer care, and certainly no concept that ‘the guest is always right.’ After this experience, I decided not to buy any drinks at the hotel anymore (although I had bought them before) — it just killed any desire to communicate with the hostess or staff further. Later, I decided to try some local wine on my balcony, which I bought from a market a couple of meters from the hotel (since they don’t even offer such wine themselves). I asked for wine glasses at the bar and was given two poorly washed plastic ones, even though right there on the bar they had clean glass ones. When I asked if I could have proper glasses, I was refused… How absurd is that. Never again will I come back to this hotel! I do not recommend it to anyone. Everything else was more or less acceptable, but the service and the attitude toward me as a guest completely ruined the overall impression. You’ll be better off choosing a hotel next door

Андрей Попов

Horrible service… Just absolutely disgusting service. It all started when, upon check-in, the hostess or administrator said she had been expecting us at 6 in the morning (???), while we arrived in the afternoon — and it sounded like a complaint. We didn’t pay much attention to it. As for the food and the so-called ‘all inclusive’: I never really understood these boundaries and rules. It’s just some kind of circus: Water, juices from the machine, coffee, and tea are available only at breakfast, and for dinner they even turn off the water 🤡 They force you to buy from them at double the price. I might not even mind, but the way the hostess and her staff behaved once again just outraged me: I brought my own drink and asked for a glass at the bar. They came up to me, took away the glass, and said ‘you can’t bring your own.’ Okay, we started sorting it out — I wanted to understand why I, as a guest, not just a passerby from the street coming into the evening restaurant, do not have the right to bring my own drink. After all, at dinner absolutely no drinks are served for free (not even plain water). That’s just insane. They told me that some kind of ‘finansa’ might come and fine the hostess. They asked me to put the opened drink on the floor where sand could get into it, I refused, and we agreed that I could put it on a nearby table. What enraged me was that, first of all, no one warned me about this rule, and second, even in such a situation, if the owner had at least a shred of hospitality, she could have politely treated the guest and at least poured the drink into a glass so that no so-called ‘FINANSA’ would fine her. To make a compromise the first time — but no. Don’t expect any tact here or even the basic idea that ‘the guest is always right.’ This is just plain rural trash with no manners and with the sole desire to squeeze out as much money as possible. After this incident, I deliberately stopped buying drinks at this hotel (even though I had bought them before) — I simply lost any desire to even talk to this village bumpkin hostess and her thug-like staff. I decided to try some local wine in my room on my balcony, from a market just a couple of meters from the hotel, since the hotel doesn’t even offer such wine. I asked for empty wine glasses at the bar and was given two poorly washed plastic ones, even though right there at the bar they had proper glass ones. When I asked for glass — I was refused… How absurd is that… Never again will I set foot in this hotel! I do not recommend it to anyone. Otherwise, everything was more or less acceptable, but the service and their attitude toward me as a guest just ruined the whole impression. You’d better look at a hotel next door.

Oana B.

We stayed in the summer of July 2023. The hotel offers a great location near the sea. The staff was very friendly and polite, trying to solve any issue. Rooms are spacious, comfortable and clean. The sea view room has a great panorama. The food selection is different and delicious. I recommend this hotel and experience!

robessssz

⭐⭐⭐⭐⭐ We had an amazing stay at Malia Bay Hotel! From the very first moment, the staff made us feel so welcome 😊. At check-in, we were pleasantly surprised with a free upgrade from a standard room to a bigger, more modern, and beautifully designed one – what a wonderful start to our holiday! 🏖️✨ The reception team was incredibly kind, professional, and always ready to help with a smile. The restaurant staff also deserve a big compliment – so friendly, attentive, and they really created a warm atmosphere every single day 🍴❤️. The food was delicious with plenty of variety, fresh ingredients, and something for everyone. We truly enjoyed every meal 😋. Overall, this hotel exceeded our expectations in every way. Fantastic service, lovely people, and great food – we couldn’t have asked for more. Highly recommended and we would definitely love to come back! 🌞💙

Robert Stříž

I recently stayed at Malia Bay Beach Hotel in Crete with an all-inclusive package. The location is good, and the variety of food was nice since there was something different every day. The head chef seemed to do his best, and you could sometimes get freshly prepared dishes if you arrived later. However, several aspects did not meet my expectations for a hotel advertised as 4 stars. After 11 PM, even water had to be paid for, which I find very disappointing for an all-inclusive stay. Drinks were charged around 5€ after that time, which seemed excessive. The food itself was often displayed in advance, so if you didn’t come early, it was usually cold. While the meals were varied, the taste did not compare to what you can find in local restaurants. Housekeeping is a real downside—towel changes and toilet paper refills were poor. After four days we only received two out of three fresh towels, which is unacceptable in my opinion. The room also looked rushed in construction, paint over wood, mold in the bathroom, and overall not what you would expect from a proper 4-star hotel. Overall, I would personally rate this hotel around 2.5 stars, not 4. The staff were friendly and even asked guests to write positive reviews, but the reality is mixed. While the variety of dishes and the effort of the chef were positives, the service, room quality, and “all-inclusive” conditions left much to be desired.

Aneta Elčknerová

The stay at Malia Bay was excellent. We had a modern room with the view of the sea and pool. Food was delicious and we enjoyed variety of meals. Stuff is friendly and tries their best to make your holiday even better. The only inconvenience is that the city Malia is far from the hotel, about 40 minutes walk.

Axel Stone

Cannot fault this hotel and the shopping. Everything was great, food was delicious catering for all. All the staff were so friendly and helpful. We stayed in room with the swim up pool shared with others but no problem 😊 Shop directly opposite the hotel where Kristos and Terri Marie made us very welcome, and we got Everything we needed in there. A must do is the safari quad bikes Yiannis our guide was brilliant. Beach is nice and clean just make sure you have beach shoes as the sand is very hot ! Beautiful scenery etc. Will definitely be going back at some point 😄

Emma Semianová

We were here on vacation two weeks ago. The food was delicious, we always liked it and we always had so much food to choose from. The staff were super sweet, they also made me a cake for my birthday and it was so beautiful that they made me cry with joy. The hotel rooms were always clean. The bar which is right by the beach was my favorite place. Every night there was a great program and the bartenders like Thanos and another girl were the best. We will definitely be back next year!

Balazs Vass

We enjoyed our stay here. We were there with our 6 months old and everything was perfect. There was an option to get baby food in the restaurant. They cater for gluten intolerants as well. The allergens are showed adequately and maitre'd was very accommodating and took great lengths to provide gluten free food. Gluten free bread was provided, there were sweets and treats too. There was one time when the bread was in the same container as the meet skewers, but after I told them that that is not gluten free anymore, they removed the sign. Unfortunately too late, my wife already ate a slice of pita and she got sick in the night. The room is nice. The pools are also good, our 6 month old enjoyed the baby pool. The hotel also has it's own beach. The gym is smaller than what I expected based on the photos. I think that is the disadvantage of fish-eye optics :)

Anneliese Thomas

We have just returned from a fantastic holiday at this hotel. We would definitely recommend it others and return ourselves. The entertainment was great and all the entertainment team worked really hard. My daughter loved the kids club and mini disco in the evening. The girls in the kids club were really professional and I always felt happy leaving my daughter in their care. My daughter Juniper especially loved CECILE she was so sweet and friendly and was fantastic with the children. My daughter was really sad to say goodbye to her at the end of our holiday. The kids loved the mini disco and I'm sure we'll be singing the songs and doing the dances for months to come. We shows we watched were very entertaining and professional. The hotel itself is spotlessly clean and very well maintained. Our room was a bungalow room and we found this modern and well equipped. We really liked the pool near our room with the swim up bar. The pools were a bit chilly but that's to be expected in September. It would of been nice if the indoor pool had of been heated as the pools were too cold for my baby. We spent many days on the beach and it was great to have your own private area. We did have to get there early to get a sunbed on nice days. It was a bit windy on our last days so we couldn't go on the beach but enjoyed the pools instead. It would be nice if their was a bar on the beach to get drinks from. The food at the hotel is amazing and always so much variety. We enjoyed all our meals and especially liked the pasta station in the evening. We visited the Isla restaurant one night which included in our all inclusive package. This restaurant is beautiful and has fantastic views but sadly we were disappointed with the food and much preferred the restaurant in Marina Beach. We would definitely return to this hotel if we come to Crete again. All the staff were so friendly and helpful.

Anthi Stamataki

We had an absolutely wonderful time at this hotel!The staff are the kindest, most smiling people we’ve ever met, always ready to help with genuine warmth. The atmosphere was uplifting thanks to their positive energy. The food was another highlight! Every dish was prepared with great care, using fresh local ingredients and cooked to perfection. The variety, quality, and flavors exceeded our expectations and made every meal a delight. Overall, this hotel offers not only comfort and great service, but also a memorable experience filled with kindness and amazing hospitality. We can’t wait to return and would recommend it to anyone looking for a truly special place to stay!

Zakócs Csilla

A beautiful hotel with tasty and varied food, spotless cleanliness, and extremely kind staff. There were plenty of programs and activities inside the hotel, so we never got bored. The beach with its gentle waves was just a few steps away, which made our stay even more special.

Simon Cross-Fancy

We had the best family holiday at the Sol Marina Beach in August. It was our first time in Crete and we loved this hotel - food was great, drinks well made and staff were amazing. We spent the mornings on the hotel’s part of the beach, snorkelling and relaxing, Gyros from the hotel snack bar taken down to the beach for lunch and then the afternoons at one of the pools. I cannot rate this hotel highly enough.

Madeleine Kersey

Amazing time away. Brilliant hotel with two lovely pools, pool table and other things to do. Great entertainment every other night. Very friendly bar staff and very generous measurements with drinks. Rooms were lovely and cleaned everyday. Kitchen and hospitality staff were amazing and constantly on top of caring for your table. Tasty food and always a big variety. Would love to come back another time. Thankyou so much for a perfect holiday. :)

popi tsimpinou

It was an amazing stay! From the check-in until our check out everything was great! Exceptional food with options for vegetarian and vegan ! Every night something different and we liked that! The room was big enough and cleaned like the rest of the hotel! The pool offers a nice daily swim paired with nice cocktails from the bar! Really good service and friendliness from everyone! We will come back

Pavlos Patouchakis

It was a really nice stay in this hotel after the brand change to Sentido! Everything from the moment we completed our check in till we said goodbye was amazing! Really tasty food by breakfast but lunch and dinner was something else, a lot of vegetarian options and vegan food and the theme nights too! The whole restaurant had an elegant atmosphere and luxurious vibe! There were 2 pools well maintained and cleaned! Rooms are big and renovated and fully equipped (super extra the coffee machine in the room) and the cocktails at the bar delicious! We must admit though the highlight of the hotel is the a la carte restaurant with the Cretan cuisine and the friendliness of the staff! We will come back soon

Clarissa Weger

I stayed here with Friends in August 2025. We had a Swim up room and it was just beautiful. The food was mostly the same but still really good. The service was especially great: Our server Christos always made sure we had everything we need and brought it really fast. He made our stay even better! We would definately recommend a stay here!

nico bartkowiak

We had a wonderful stay at Sentido Kyknos Beach. The hotel offers a great atmosphere and very friendly service. A special thanks goes to the waiter Jannis, who took care of us in the evenings. His attentive service, warm personality, and good humor really lifted our mood and made our dinners extra enjoyable. He truly added a personal touch to our holiday.

Corina Meila

UPDATED: The best place ever. From location to food, but the most important the staff, everything is outstanding. George and Yiouli offered us an amazing evening at the sea food restaurant. Maria and Sevina at Panorama bar are a blessing and unbelievable hard working, always with a smile on their face and definitely making you feel like home. The animation team is the coolest I have ever met, friendly and professional, knowing how to ensure everyone has fun regardless of age. Thank you so much for the care and respect you show to your customers ❤️

Zofia K

We had an amazing stay at this hotel in Crete! The all-inclusive service was truly top-notch. The pools were spacious and very clean, perfect for relaxing. The food was absolutely delicious with plenty of variety – from two great restaurants to freshly made snacks like pizza and crepes during the day. The location is also fantastic, just a short walk to the sea. Overall, excellent conditions, wonderful food choices, and a perfect place to enjoy a holiday. Highly recommended!

Jana Novobílská

We want to thank you for a wonderful holiday. Exceptionally nice and helpful staff. Excellent food, clean beach, pools and surroundings. Plenty of sunbeds. Excellent animation team led by Marco, we enjoyed the pool work out and music quiz the most. We would like to come back next year, please have more dumbbells of different weights in the gym (15 - 30 kg).

Han S

I travelled to the Mitsis Cretan Village solo and had a wonderful time. July is HOT and busy but there were plenty of sun loungers available especially by the sea. The all you can eat stream of pizza was my favourite! The rooms were spotlessly clean and were tended to every day without fail. Toiletries are readily available and there are always clean fresh towels and beach towels. Nothing was too much to ask for the staff! At the bars, at reception, helping me with my many pieces of luggage. The service was exceptional. I was very burned and as I was alone I had no choice to but to ask a staff member to put aloe Vera on the top of my back. It’s not part of their job description and it’s a very personal request however they did help me and I am forever grateful. My skin thanks them! I’d love to return, the area is incredible.

Ian H

We had a great family holiday at Mitsis Cretan Village. It offered everything we needed from an all inclusive hotel. We liked the fact that there was no rush for sun beds in the morning. Also it was lovely to have a choice of pool plus the private beach with plenty of sunbeds. Rooms were comfortable and clean but needed some refurbishment. Food was a real highlight. Lots of choice of freshly made dishes. We did not use the specialty restaurants but the main restaurant changed every night, and was spotlessly clean. Was a nice touch to be able to order a complimentary lunchbox for the days we were out and about. As we booked direct, the hotel provided free and private airport transfers. During our stay we hired a car directly from Eurocars, a nearby car hire company, although the same company provided a service in the hotel at similar rates. All the staff were really friendly, especially Maria in the main bar although I would say that we found reception less helpful than other hotels. And the only disappointment was that a late check out was not possible. This is understandable in peak periods, but we only knew the result of our app-based request an hour before check out. It would have been easier to know whether you got the late check out first thing on the day, or at least an option of a day room to change in rather than the public toilets. We will definitely consider Mitsis for a future holiday.

Michele Beer

allover perfect stay. rooms are comfortable, modern and sparkling clean. Pool is amazing with mountain view. Very calm. Food is very good. Manager and staff are kind and helpful. We can recommend this hotel at any time.

Milena Moorly

We really enjoyed our stay at this hotel. The room was clean, comfortable with everything we needed. Especially we liked the direct access to swimming pool. The location was perfect — close to local attractions but still quiet and relaxing. Food was fresh and quite varied, everyone could find something for themselves. Special thank to Anastasia who made our stay super welcoming and friendly. She was incredibly nice and helpful throughout our stay, always ready to assist with anything we needed. I would definitely recommend it to anyone visiting the area!

Rugile Stukaite

We had a great stay as a group of 6, rooms were spacious enough for us with 2 balconies on both sides of the hotel. We stayed for 6 days. Stelios made our stay extremely memorable and pleasant, he went out of his way to make sure we were happy and well accommodated, helping us find any transfers we needed when visiting other sides of the island, or recommending places, also helped us with a medical emergency we had and was very efficient with this. If it wasn’t for him our experience would not have been this good. He is a lovely man and you can tell he cares about his guests. He definitely needs a raise and a bit more recognition! Pavlo was also very helpful and kind. Breakfast was the same everyday but there was enough variety to switch it up. There was a good variety for dinner ranging from chicken, beef, shrimp, octopus, pork, veg options depending on the day. The hotel was peaceful and clean, the views of the mountains were beautiful. The cleaners came everyday to change the sheets. You can easily get a cab or use the little green train service that runs from the top of the road, it’s roughly a 5-10 min walk and costs 3€ one way or 5€ round trip- it is called Magic Train Bali tour. The town/ beach area is no longer than a 10min drive so we didn’t really have an issue with location.

Julka

Unfortunately, our stay at this hotel is not meeting our expectations. Right from the beginning, we find out that the city tax can only be paid in cash, which is quite inconvenient nowadays. In addition, the hotel’s website states that there is a shuttle bus to the beach, but once we arrive, we are told that such a service does not exist. We feel misled and disappointed, especially since this option was one of the main reasons we chose this hotel. The biggest issue, however, is the staff. In the evening, after dinner, we order one drink each and sit down to play cards. We talk calmly, sometimes laugh, but we are not listening to music or making much noise. At one point, an older staff member comes over, starts shouting at us, threatening to throw us out of the hotel, and refuses to make more drinks. Instead of a polite request to keep our voices down, we are met with aggression and a lack of respect. Even worse, this man uses offensive language and behaves in a provocative way. We also notice that other guests experience similar problems – the same staff member takes beer away from tables and pours it out, creating unnecessary conflicts himself. Younger waiters are polite and try to be helpful, but it is clear they are overworked. It is often difficult to get additional information from them, and at reception there is frequently no one available, or the staff are unable to answer even basic questions. This leaves guests feeling unsupported. The hotel itself could have potential, but unfortunately, due to these shortcomings and the unpleasant behavior of some staff members, the atmosphere becomes very unfriendly. Instead of feeling welcome, we feel that guests are treated without respect or courtesy. This is a major drawback that overshadows any possible positives of the stay.

Peter Janssens

First time in Greece and didn't disappoint, great hotel, amazing staff, helpful and friendly. There is a good variety of food 3 times a day, coffee bar, cocktails, wine and beer + all sorts of non alcoholic beverages. Everyday maintenance of the big and private pools (early in the morning, so you can dive in after breakfast 👍🏻) We went to look for peace, quiet and relaxation and we found it, thanks to the people who work there and made us feel at home after day 1. I highly recommend it.

Anonymous Me

The only good thing were the waiting personnel, otherwise no. There was music until 11pm one night that I couldn’t fall asleep until very late, our room had little privacy as it faced the pool where I saw many people staring in to us, and the front desk ladies with the blonde one and brown hair one? Oh god. Don’t bother with them, they looked bored out of their minds when they were speaking to us - often feeling that us Brits don’t belong or something, this felt targeted and almost racist. They couldn’t offer us a late checkout past 12pm, and yet check in is at 3 for new arriving guests. I’ve never had this, they couldn’t accommodate us as our taxi was 2.30 for a 5.35 flight, and this is supposed to be a 4* hotel. Disappointed, to say the least.

Amalia Cojocaru

We had an absolutely wonderful stay at Grecotel Meli Palace! Everything was perfect – from the beautiful surroundings and well-kept gardens to the top-notch service and incredibly friendly staff. The food was delicious and varied every day, with something for every taste. Our room was clean, comfortable, and tastefully decorated. The private beach was peaceful and perfect for relaxing. What stood out the most was the attention to detail and the warm, welcoming atmosphere. We truly felt pampered throughout our entire stay. We will definitely come back and highly recommend Grecotel Meli Palace to anyone looking for a high-quality, relaxing vacation in Crete. Thank you, Grecotel Meli Palace, for an unforgettable experience!

Christopher KB

Stayed at this resort recently and overall had a good experience. The rooms are comfortable but definitely in need of refurbishment—they could use a refresh. Housekeeping is excellent, keeping everything clean and well-stocked. The food is outstanding—plenty of variety, always fresh, and far better than what you usually find in holiday resorts. Easily 5 stars for the food alone. Staff are friendly and helpful, especially the ladies at reception who are lovely and professional. Unfortunately, the male reception staff could be more attentive—they sometimes act more like owners than employees. One downside: no proper facilities for late check-out. If your flight is at night, there’s nowhere to shower or rest, which is a big letdown. This place is perfect for families—lots of kids running around, playing, and making noise. If you’re after peace and quiet, this isn’t the place. But if you’re looking for a fun, family-oriented holiday, it’s a great choice.

J T

Great hotel with very nice staff the are working hard to make it for you a great holiday. The beach and swimming pools are very nice and clean. The eating is really great there is so much to choose unbelievable. The drinks and specially the cocktails are so good made that you can order them all day. The rooms are not really special but everything what you need is there the can update 1 time the bathroom because that's look really old and not nice! It's a small hotel with 150 rooms so it's not too much people what we liked really much. We gonna go back there for sure no doubt about that.

Viktoriia Biliak

I travel often and have stayed in many hotels across the whole world and Europe, including dozens of 4- and 5-star properties. This is the first time I’ve felt compelled to warn others so strongly. We booked two rooms for four people at this hotel based on the photos and description online. What we received was far below the promised standard. One of our rooms was on the absolute lowest floor, down multiple flights of stairs into a dark, humid, almost basement-like area. There is almost no natural light, the balcony door doesn’t lead to a balcony but directly outside where anyone can enter, and the air feels damp and suffocating. The room itself is in terrible condition: walls cracked, scratched, and stained yellow; doors that don’t close or lock properly; visible dirt and questionable spots that could be mold; furniture that is worn down far beyond what you would expect from a 4-star hotel. It simply does not match the pictures or description — not even close. The most serious issue: the air conditioning in both of our rooms has been broken for three days. Despite multiple complaints, “technician visits,” and promises from management, nothing has been fixed. One of our rooms is unbearably hot, making it impossible to rest, and the second room is only slightly cooler because it’s higher up and gets some airflow — but the AC there is also not working. This is not a small “temporary” issue — air conditioning in Greece in summer is a basic necessity, especially in a property claiming 4 stars. Management’s response has been shockingly unprofessional. We have been told the hotel is “fully booked” so there are no other rooms, yet they have made no attempt to relocate us to a partner property (which, by Greek law, they are obligated to do). When we ask to speak to higher management, we are refused and told they will not give contact details. On top of that, the front desk staff have laughed in our faces when we’ve raised concerns, making it clear they have no intention of resolving them. To be clear: the hotel grounds and food are fine, but the rooms — at least the ones we were given — are nowhere near 4-star standard. This experience has wasted days of our vacation, caused unnecessary stress, and shown a complete disregard for guest comfort and legal obligations. If you care about getting the standard you pay for, having basic amenities like functioning air conditioning, or being treated with professionalism, I cannot recommend this hotel. There are far better options where management actually values their guests.

Wim Gevaert

Wonderful and welcoming hotel. We arrived late, 22.30. Diner stops at 21.30. They served us a nice warm meal, because they knew:they checked the plane. Such a warm gesture. The hotel is perfect right on the beach, free sunbeds. The food is exceptional. So tasteful. Staff is warm and great. The chef of the kitchen is a nice and funny man. We loved our stay there!

Gillian Harris

Pros - Excellent location right on the beach, only 15 mins by bus into centre and shops opposite direction 10 min walk. No problem getting lounger either at the pool or beach. Food was excellent in the restaurant, drink choice was good served with fresh fruit, served in proper glasses at night. Whole hotel spotless and the staff work non stop to keep it this way. Very friendly and helpful staff. Cons- Our hotel room was old fashioned overlooking run down roof tops, 2 nights in a row the shower didn't work and water runs cold due to demand. There is only 2 pool toilets which weren't too busy but these were the only toilets for use outwith room day/night. Snacks between meals very poor, mostly dried up and appeared to be left overs from previous meal. Entertainment at night was pitiful(not sure if hotel pays for entertainment in season) but we opted to go out most nights. Only bar is outdoors which wasn't ideal when it was a bit colder in the evening. Overall the location food drink and service is great but I would suggest more of a 3 star.

Doneisha

Lovely hotel with very good service. Staff at the hotel were polite and hospitable. All inclusive package was great as the meals were varied and appetising. The dinners varied with a different cuisine each evening. The drinks were the only downside - the alcohol used in their beverages did not taste particularly great, although the beer on tap was good. Non-alcoholic options were okay. Hotel room was a nice size for 2 people and came with AC, three piece bathroom and a balcony. Balcony had a table and two chairs with lighting that switched off late evening. Unfortunately, the wifi did not reach the balcony outside. Bed was a good size and the room had good storage. The outdoor swimming pool is a good size, with a children's paddling pool located in the same area. Plenty of deck chairs and outdoor seating poolside. There were a few snack/some small plate options between meals, coffee machine, outside bar and ice cream available which was a nice touch however in wet weather was not easily accessible - no inside alternative. The hotel has direct access to the beach which was perfect although sunloungers go quickly when nice weather. The hotel is in a good location with local shops and transport options nearby. Couple and family friendly, would recommend.

Nigel Melton

From a Cornish/British point of view, The staff are really friendly and nice the hotel is clean all round. 1 outside bar and one small pool. The location is good. Breakfast and lunch is very standard for a all-inclusive and the all-inclusive drinks all standard. The only problem is the evening meal is a bit dull and repetitive. On the good side there's lots of restaurants in the area and the city center is 15 minutes bus ride away. The hotel seems well catered for Germans that seems to be the majority. The local beach behind the hotel is all good and fine. I would only saying avoid coming very early season has April to mid may if the weather turns bad and rains it gets very boring because there's no inside bar.

David Challis

Hotel is fantastic, very clean with great facilities, we are all inclusive and have to say the food is the best we have had whilst being on holiday, so much choice,hotel is situated right on the beach,perfect, just perfect 👌

Marián Hrabovský

We really enjoyed our stay at Hotel Petra Mare and the hotel met our expectations. We travelled as a couple without children and appreciated the separate dining area for adults only. We didn’t join the animation programs, but the animators were friendly and not pushy. Beach & Pool The beach is right in front of the hotel, sandy with a gradual entrance to the sea. Most of the time sunbeds were available; only twice we didn’t find any (but we got up very late). At the pool there were always enough sunbeds. The pool water was a bit chilly for our taste, but still fine. Accommodation The rooms looked just like in the pictures. Cleaning was done daily, towels were changed every day and beach towels every second day. On arrival our toilet was leaking, but maintenance came within half an hour and fixed it. Bottled water was replenished daily. Food & Drinks The food selection was sufficient – not as huge as in some 5* hotels, but everything we tried was delicious. There was also a snack bar by the pool with a smaller choice. The only thing we didn’t enjoy was the ice cream. Drinks at the beach bar were mostly local alcohol and quite sweet, but for example Gordon’s gin & tonic was perfectly fine. In the evening (18:00–24:00) the main bar offered international alcohol, so the quality of basic drinks was better. Premium drinks were available for an extra charge. Other services & location There are two small shops in the hotel, open until about 11 pm. The town center is about 10 minutes on foot – lovely, with many shops and bars coming alive in the evening. The only drawback was the long transfer from the airport – we were among the last to be dropped off, so the ride took almost 2.5 hours. Staff All staff were very friendly and helpful. Overall A great holiday with only a few minor downsides. We definitely recommend Hotel Petra Mare.

Anna

We had a wonderful stay there. Everything was perfect! The beautiful location by the sea offered fantastic swimming pools for both children and adults. The food for breakfast, lunch, and dinner was amazing, and the kids' room provided engaging activities every day. The staff was incredibly kind and welcoming. Highly recommend!

Damian Dzierżak

We spent our all-inclusive vacation at this hotel in Crete, and overall, it left a good impression, though there were a few issues worth mentioning. First of all, the cleanliness was excellent – both the rooms and the common areas were very well maintained. Housekeeping did a great job every day, which we really appreciated. The food was tasty, but unfortunately quite repetitive – after a few days it felt like we were eating the same dishes with slight variations. On the bright side, the drinks were very good and freshly made, which made relaxing by the bar much more enjoyable. The pool area with water slides for kids was definitely a highlight – our children loved it and spent most of their time there. However, I have to mention a very concerning incident that occurred during our stay. One of the parasols detached from its base and flew straight into the children's pool area – it was a miracle that no one was hurt. This was extremely alarming and we were shocked that such a safety issue could happen. The hotel absolutely needs to ensure that all equipment around the pool is properly secured to prevent accidents like this. As for the rooms – they were clean and comfortable, but unfortunately not well soundproofed. We could hear everything from the hallway and the room above us, which made it hard to fully relax, especially at night. All in all, it’s a hotel with potential, good service, and enjoyable facilities, but it definitely needs to improve some areas, especially in terms of guest safety.

Balint Gulyas

This summer, based on my daughter's choice, we spent our holiday at Hotel Petra Mare in the town of Ierapetra. It's hard to put into words, but out of all our family vacations, this was by far the best. The location is fantastic; being so close to the beach meant everything to us. Breakfast on the terrace with the sound of the sea, lunch, dinner, and evening relaxation... it was a wonderful experience. The hotel staff were delightful, and I have nothing negative to say. A special thanks to Maria, the Guest Relationship Manager—such a kind and caring employee is very rare! I hope she is truly appreciated. The rooms were spotlessly clean and the staff made sure of that; their efforts were clearly felt. The rooms were comfortable and appropriately sized—not too large, but that’s typical in Greece. The meals were varied and prepared with very good quality ingredients, which was a definite plus for everyone in our family. I feel we will certainly return! Thank you for everything!

Lily Chaliki

A true gem! Petra Mare is an absolute treasure. Its location is simply breathtaking, right by the sea, making you feel surrounded by the beauty of the water. The rooms are spotless, perfectly maintained, and very comfortable. The buffet is outstanding, offering a wide variety of options to suit every taste. The pools are wonderful, especially the infinity pool at sunset – it is truly magical. If you prefer peace and quiet away from children’s laughter, you can easily retreat to the nearby adults-only beach for total relaxation. The spa is also fantastic, offering a perfect way to unwind. Overall, everything exceeded our expectations. We enjoyed a wonderful two-day stay, felt incredibly well taken care of, and left feeling like royalty. Highly recommended!

Becky T

Lovely beach that’s busy but not overly crowded. Options to rent beach chairs and umbrellas (€8-10 for two, depending on the section) or bring your own. Food and drinks available, portaloos, basic changing booth, and a few open showers. Free parking, ample even on a July Saturday afternoon.

Jess Schönhut

Very nice and clean beach. Not much to discover here but for a few hours at the beach I would recommend it. The beach is close to a main road, but it’s very spacious and you can rent sunbeds at a low price. However, there are more beautiful beaches in Crete.

Mark Lacroix

Best beach ⛱️ close to heraklion. We've been from heraklion to Agios Nikolaos and this is by FAR the best, wide, sandy, no stones, no pebbles. Most beaches have stones when you enter the water and don't have even slope. Trust me don't go looking for best beach on this side of the island , save your time and stay on Arena. 3E for beach chairs and 3E cofee, 3,5 E for beer, decent service. Food choice is limited but you wont die starving.Free parking and also as a bonus at least for me is that you get to see planes landing as the Beach is close to heraklion airport .

Zoe Cheatle

Visited june, at 6 pm with family of 5. After we spent hours driving around trying to find a nice beach in the agios nikolas area that wasn't heaving with people, we decided to head the other way towards heraklion, and found this one .... loved it.. big, wide beach and all sandy, sunbeds, free parking, clean, good waves to play in. Could easily have spent a whole day here ( imagine it's busier during the day but still there's alot of space so think it would still be ok and not too cramped like many other beaches we tried ) There's a cafe and a lifeguard and a few different sections with sunbeds you can hire.

Miriam Ott

Nice and clean beach, really sandy and easy to access. Parking and also a bus station is directly in front, so it’s super easy to get there. We spend a whole day here since two sunbeds with a sunshade were just 7€, so it’s super affordable and worth the spend.

Arman Karimi

Very nice and equipped hotel. The rooms and hotel amenities are perfect and countless. Not only won't you get bored in this hotel, but you also might not have enough time to enjoy all the different activities. worth mentioning that all the hotel staff are well-trained and happy, which gave us a good feeling from the beginning, and they were always eager to help. Special thanks to the Animation team for such good vibes and for bringing joy to everyone. I am a very picky person when it comes to hotels and vacations, but I totally recommend this hotel to everyone looking for freshness and joy away from the hustle and bustle of the daily grind.

Erki Räni

Our family's favorite hotel! We managed to visit this wonderful hotel for the second time this year, which always offers new and wonderful surprises. The gardeners take care of the freshness and renewal of the magnificent landscaping, the cleaning team ensures that everything shines with cleanliness. The meals are very tasty and varied. The entertainment includes all age groups, from the youngest to the grandparents. The hotel management is very sympathetic and cares wholeheartedly about the satisfaction of vacationers. The entire service is of a very high level, the staff is professional, friendly and caring. There are always enough staff at the hotel reception and everything runs extremely smoothly. The international entertainment team is amazing in its creativity and synergy, being active both in daytime activities and often as talented artists in evening performances. This time the surprise performer was the famous Austrian baritone Thomas Weinhappel. We felt like we were in paradise, living in the middle of a beautiful botanical garden, with incredible views of the sea, and being looked after by the hotel's excellent team. Special thanks to Nicos and Eleni, excellent managers in their field.

Marie Nas

Was just here for a 4 night stay. All the bartenders were great but special thanks to Niki and George who I had the most time with this week! Katerina was amazing and so patient at check in time and Dimitra helped make the check out experience super quick and easy! They do pool games and activities throughout the day that the whole staff made so fun for everyone! (special shout out to Guillie & Shane ) Over all great experience!

Ant Marino

Outstanding Resort! The reception staff were always helpful and welcoming. The arrival with a rose for the ladies and a glass of champagne was a lovely touch. The cleanliness was excellent—rooms, common areas, and pools were spotless and well-maintained. The all-inclusive package covers almost everything. The buffet food was tasty, varied, and plentiful. The only downside was the difficulty in booking and finding a place at the alternative restaurants. The entertainment team was fantastic—fun, energetic, and professional, with plenty of activities for adults and kids. The resort has many pools, great for both fun and relaxation, plus a playground with toboggans that the kids loved. Finally, there is a Hertz desk at the main hall where you can rent cars directly at the hotel.

Timmy Simons

We had a fantastic stay at Iberostar Creta Marine! The hotel is beautifully maintained and offers everything you need for a relaxing holiday. One thing we really appreciated is that there’s no reserving sunbeds with towels – if you try, staff will remove them. This keeps things fair and made it easy for everyone to find a spot by the pool. The animation team was wonderful – friendly, fun, and engaging, both for adults and children. Our kids especially enjoyed the activities and shows. When it comes to food, there is an incredible variety, with something for everyone, and the quality was excellent throughout our stay. Overall, we truly enjoyed our holiday here and would happily recommend Iberostar Creta Marine to anyone looking for a relaxing, family-friendly, and well-organized resort experience.

Christos Chatzimladis

Very good Hotel, with professional stuff. We was all happy to stay and to use the hospitality of the people who works there.

Adrian Petrescu

A bad hotel. This is not a real 4 starts . Bad internet over wifi. Also the room are not ok.

Robert Tatai

This hotel is horrible. Back to the ‘80s!

Linette Dambon

Genial

Sabrina Solmon

Very disappointed by the rooms...a dormitory hotel...the rooms are not clean...very poorly maintained...uncomfortable beds worthy of a prison...very old...having traveled a lot, my family and I are the first time we are so disappointed with a hotel, especially compared to Marmara...we did not have the choice of hotel compared to the travel agency (all the French being grouped together in this establishment) but really very disappointed hotel to be completely redone!!!! The drinks are disgusting!!!!Water!!!! We are really making fun of the world! However, thank you to the staff who are trying to adapt to the new restrictions! I will not recommend this establishment under any circumstances, whether it is food, room, service...not worthy of a 4 star!

Joelle Farha

I do not recommend this hotel. The reception staff were unprofessional and impolite. They delayed handing over the rooms, and when we finally received the first room, there was no air conditioner. We had to go back to reception to request one. When we got the second room, I asked them directly for an air conditioner, but they told me to check the room first myself and then come back. After I returned and confirmed it wasn’t there, they checked their system and saw that the room wasn’t equipped. They could’ve checked that from the start and saved me two trips. The rooms were in very poor condition — not clean at all. The TV was old and barely working, the air conditioner would run for a few minutes then shut off, and the room had a strong, unpleasant humidity smell. On top of that, you have to pay for everything. I asked for a key to the safe so I could store my money and passports, and they told me I had to pay €3 per day just to use it. I truly do not recommend this hotel.

Petra

⚠️ WARNING – Avoid Eri Beach Hotel (Greece) ⚠️ Never again – a complete waste of money! ❌ Food – disgusting: inedible, cold, and constantly repeated. ❌ “All inclusive” – a joke: only watered-down beer, wine, ouzo, and brandy of the lowest quality. ❌ Misleading advertising: the water slides shown in photos were mostly out of order due to renovations – only a small (unphotographed) part was working. ❌ Rooms – smelly and dirty, air-conditioning barely works. ❌ Overcrowded resort, completely understaffed. ❌ Bartenders rude and unfriendly – one of them was constantly coughing without covering his mouth, and my partner ended up with a fever during the last two days. ❌ Massive disappointment – absolutely not recommended. ✅ Only positive: beautiful sea – but that has nothing to do with the hotel itself. 👉 My honest warning – stay away from Eri Beach! A well-staged scam – the reality is filthy and awful.

Vivien Volent

We’ve had an amazing time during our stay, and a big part of that is thanks to Peter! From the moment we arrived, he’s looked after us with great energy, always making sure the music was perfect and the vibe just right. Not only is Peter incredibly lovely and attentive, but he also happens to be the most handsome guy in the entire resort — a total standout! 😄 He brought an extra spark to our holiday, and we genuinely looked forward to seeing him around each day. I came here with my friends from Hungary, and I’m from London myself — and we all agree Peter made our experience even more special. Resorts like this are made better by people like him. Please keep him, appreciate him — and while you’re at it, give the man a pay rise! He truly deserves it. Thanks again for a wonderful experience 💫

Vutcarev Iuliana

Terrible experience – avoid this hotel! This was by far one of the worst hotel stays I’ve ever had. The place is a disaster from start to finish: • We booked a room with a double bed and got bunk beds instead. Reception said they had no other rooms and didn’t care. The travel agency didn’t help either — we lost two days trying to get a proper room. • Bugs in the bathroom, dirty and broken shower, and no toiletries or towels provided. • The staff was incredibly rude and unhelpful — made no effort to solve even basic issues. • Wi-Fi didn’t work at all. • The food was the same every day, absolutely disgusting. Dirty, unwashed cutlery made us lose our appetite. • The beach in front of the hotel is actually a kids’ play area surrounded by rocks (attached picture). Real beaches are at least 10 minutes away and you have to pay €5/day for a sunbed and €4 for an umbrella. • The reception bathroom (we arrived at 4AM) was worse than a public toilet. • Lamps and shower were broken in the room. • The hotel is extremely noisy — you can hear everything, from neighbors yelling to footsteps above. • Elevators were out of order too. This hotel is a joke. Avoid at all costs.

Katarzyna Zagorska

⚠️ DISGRACE OF A HOTEL — AVOID AT ALL COSTS ⚠️ I’m here now and counting down the days for this holiday to end — a trip I waited for all year, completely ruined. I’ve stayed in 3-star all-inclusive hotels that blow this place out of the water — and they were half the price. This place isn’t even close to 4-star. It’s a complete joke. Food: Smells rotten. Same reused rice, pasta, and sides every day. I got sick with nausea. Spoke to 8 families — all agreed the food is disgusting and unsafe. Drinks: Beer is like water, wine and spirits have no strength, no cocktails or variety. “All-inclusive” is a scam. Snacks: Nothing. No fast food, no ice cream, nothing between meals. Just the bare minimum. Safety: No lifeguards. I cut my foot on something sharp in the pool. Staff took 30 minutes to react and didn’t care. Totally unsafe. Service: Bar staff at the main pool act like they’re being forced to work and treat guests like a problem. Reception is no better. No professionalism, no respect. Room Wait: Got here at 10 AM — waited 6 hours for a room while other groups walked right in. No apology. Just ignored. This hotel is a disgrace. Filthy, unsafe, lazy, and not worth your time or money. Final notes: This place is falsely advertised and a scam. It’s not a real all-inclusive — “all-inclusive light” or full board would be more accurate. I don’t know how any reputable travel agency can promote this filth. It’s nothing but a money trap. Stay far away.

Martin Greenwood

Hotel rooms are a good size and nice balcony. Oregano the a la carte restaurant was amazing, didn't try other as was a buffet as well. Main restaurant had good choices but also not quite 5 stars yet on buffet food but quality and taste was good and no complaints on anything, just need elevating to match the new rooms. Drinks always good. Entertainment all tailored for families but was fun still. Masquerade show, white party and Greek night were best. Has bus stop outside to take you to chania and shops all in walking distance. Overall was a great stay

Russell Thomas

We first stayed here when it was the Louis Creta Princess, and it’s been wonderful to watch the transformation over the years. The recent room upgrades are a big improvement—modern, comfortable, and thoughtfully designed. Atlantica Ocean Beach has become our favourite holiday destination. We’ve returned many times over the past decade, and each visit reminds us why we keep coming back. The location is unbeatable—right on the sea, with a local bus stop just outside for easy trips to Platanias or Chania. This time, we requested a sea view and were treated to stunning vistas of the ocean, pool, and surrounding area thanks to Mr. Andrea's. The facilities are excellent, and the food selection is varied and delicious. Staff are consistently friendly and hardworking—special thanks to Efi and Nektarios in the restaurant, and Irene at the pool bar. who always greets guests with a smile. Our room was cleaned daily thanks to Dominica. Overall we had an enjoyable and restful break and look forward to returning next year.

Marcela Lasowa

We had an amazing time at Atlantica Ocean Beach Resort Crete! The resort is incredibly clean, fresh, and well-designed — it honestly looks even better in person than in the photos. We arrived quite late at night and were greeted warmly by a lovely lady named Maria at reception (guest relations manager) She was super friendly and helpful, which made our check-in smooth and welcoming. That same level of friendliness continued throughout our stay — the entire staff was polite, professional, and always ready to help with anything we needed. The pool area is beautiful and well-kept, with plenty of sunbeds and a relaxed vibe. The beach is just a few steps away — clean, calm, and perfect for swimming or just chilling with a drink. The food was another highlight! There was a great variety at the buffet with something for everyone — fresh, tasty, and well-prepared. We especially enjoyed the local dishes and desserts. The restaurant staff were also really attentive. There were also some activities and entertainment in the evenings, which added a nice touch without being too loud or intrusive. It was a great balance between relaxation and fun. Overall, we absolutely loved our stay and would 100% recommend Atlantica Ocean Beach Resort to anyone visiting Crete. Can’t wait to come back!

Dawn Fryer

We have had another amazing week here. The staff, animation team & management have gone above and beyond as always. The food this year has got even better, so much choice. Everywhere is kept so clean it really is a perfect place to stay and relax. Loving the new gardens around the place too.

Dwynwen Randall

We arrived last Friday. Stayed for some days, first time in such a big hotel for us. The hotel itself is very very nice, clean and many people working around. Most of them are very polite and smile. The only problem was at the Asian restaurant. We went there our second night. My wife has gluten intolerance, so they had prepared special dishes for us. The manager lady doesn’t speak English at all. I was trying to explain something about gluten-free food, that they should not bring all dishes together, because then the food gets cold. She didn’t understand me, she just smiled strange and said “I try my best.” Then she called the waitress to translate what I said. From that moment, she kept talking in her language to the waitress, and the girl had to go back and forth translating. I complain at first because the manager brought all the plates, around 7 plates at once, everything on the table, no space, and we didn’t even know which was which because she didn’t explained us. By the time we tasted the last, it was cold already. After that, it was clear the manager got a bit irritated. She didn’t even say any goodbye. Thankfully, the lovely waitress took control and fixed the situation. Beyond this, the reception was very helpful. My wife has a problem with her leg, and they put us in a room right next to the elevator. That made things much easier for her, and we really appreciated it. Everything else was fine and we enjoyed our stay.

Matt N

We stayed for one week at the Blue Bay Hotel and had a relaxing time. The facilities were nice but not particularly special - on the third day we found a quieter pool by the hotel's second building up the road, which was less crowded and more relaxing. I'd recommend for those looking to relax. We stayed all inclusive and the food was nice, if a little repetitive at times. There weren't many meat options, normally pork or liver (not much chicken in particular). The rooms are well furnished and comfortable. There was a bit of noise in the corridors, particularly late evening when the bars closed. Note that the location of this hotel is quite far from any local amenities - there are some small souvenir shops and a small beach within walking distance, but Agia Pelagia is a couple of kilometres away. There is a regular coach to Heraklion for sightseeing. Overall we enjoyed our stay

Jennifer Nader

We really enjoyed our stay here. The staff were incredible and super helpful and attentive. We had a baby with us and they were so accommodating with warming up milk and calling the doctor when we needed to. The food options were great and a lot of variety. Thank you!

Petra Kačírková

Such a lovely stay! The staff were always professional and friendly, and we were pleasantly surprised with a free upgrade to a larger room on the top floor, which made our stay even more comfortable. The room, the restaurant, the whole resort - everything was spotlessly clean! The air conditioning worked flawlessly. The location is quiet, and even with a pool-view room, we heard no noise at all. The food is a real highlight! The meals were delicious and varied, and the drinks included in the all-inclusive were great too. We really appreciated that we could use the resort’s facilities even after check-out.We were also given lunch and dinner vouchers while waiting for our evening airport transfer. The only minor downsides were that the luggage room wasn't locked (anyone could walk in) and the safe in the room comes with an extra fee. In the bathroom was no shower curtain, so the floor got wet after every shower. A smart TV and a better hairdryer would have been a nice touch, but not a big deal. Also the beach is nearby, but it’s down a steep hill, so getting back up might not be ideal for everyone. Overall, an outstanding experience and highly recommended!

Sarah Chambers

Myself and my husband stayed at Blue Bay resort for a week, Sept 2025. We cannot fault anything! I don’t understand the negative reviews I read before going! The hotel is really nice, amazing views, all staff were extremely friendly and welcoming. They all clearly work very hard! Our room was in the main building, basic but clean, what else do you need on holiday when you spend so little time in your room! Air con worked great, had a balcony with sea view. TV only had a news channel in English for those who want to know, we don’t watch tv on holiday so no issue for us. Free WiFi, you’re given the ‘secret code’ when you check in. It was a bit patchy in our room (101) but worked perfectly round the main pool & in the restaurant. Also had hairdryer, fridge, plenty of storage for clothing and a safe, although this is charged extra at €3 per night. In my opinion this should be included in the room. Kettle, tea/coffee facilities are not put in the room automatically but if you ask at reception they will put them in your room for you, it was no trouble :) There’s great day time entertainment activities for everyone, I loved the Aqua gym in the main pool! Evening entertainment is in the amphitheatre or by the main pool. All the acts were brilliant, comedy acrobat show, fire & light show and a special mention to the Divas to name a few! 3 South African ladies singing, they were AMAZING! The whole vibe in the amphitheatre was brilliant, such a good evening! Food- there is SO much choice at all 3 meal times, unless you’re ridiculously fussy you could not go hungry! They even had a vegan & vegetarian corner. The food is really good! The puddings are WOW!!! You can also get sandwiches, pizza and other hot snacks, biscuits, cakes and ice cream from the main pool bar! They also come round with big cups of watermelon chunks in the afternoon. Drinks- local beer, wine and spirits (ouzo & raki) included in AI. Juices, water & soft drinks are help yourself at breakfast add beer/wine to that for lunch and dinner. They have a good variety of cocktails to choose from. Yes they’re only ouzo & raki but you’re in Greece so why wouldn’t it be local spirits! If you find it too sharp ask for extra syrup or soft drink in it. You can buy the branded things separately. I loved the ouzo paradise! You get glasses if you’re sat by the bar and small plastic cups if your around the pool! Yes they’re small but a much better idea, who wants glass by a pool area! They also have cups and water, juice or iced tea in the reception area to help yourself too. The hotel is spread over 3 buildings but the restaurant is in the main building so I would recommend staying there. One of the building is up quite a steep hill. You can walk down the beach from the hotel, max 10mins. Lovely beach but rocky floor which is very slippery so take rock shoes if you have them. A couple of restaurants and shops. There is a bus from the hotel, free of charge that can take you up and down to the beach at certain times. You can walk to Agia Pelagia from the hotel, took us around 30mins max. A lovely scenic walk but again some steep hills so might not be doable for everyone. We stuck to the roads but you can cut down by the beach which was a bit quicker coming back. A lovely beach and seaside town with lots of shops and restaurants/cafes. I would absolutely recommend Blue Bay resort and wouldn’t hesitate in staying here again!

Remco van de Winkel

Stayed at Blue Bay Resort Hotel in Crete for two weeks and overall had a lovely holiday. The hotel itself is clean and well kept, and the staff are extremely friendly and welcoming, which really makes a difference. The pools are a bit on the small side, but still nice for a quick swim or to cool off. The sea is about an 8-minute walk away, which is great if you prefer the beach. Food-wise, it’s average: there’s enough choice at the buffet, but the quality isn’t quite what you’d expect from a 4-star hotel. The desserts, on the other hand, are exceptional. We stayed in a two-room suite with a jacuzzi on the balcony, which was a really nice touch and made our stay feel extra special. All in all, it’s a beautiful place for a relaxing holiday, but there’s still a bit of room for improvement, especially when it comes to the food.

Rasha Haddad

Overall, the hotel was beautiful, spacious, and well-equipped. Although the food lacked variety, it was tasty. However, the main issue was with the desserts, as they were almost the same every day with no variety at all. Even the fruits were disappointing — a large portion of them were not fresh and almost rotten. The service was generally good, and room service in particular was very good. The activities were average. The room itself had a great location — completely isolated from noise — and the bed was very comfortable, which made the stay more relaxing. However, I have a major concern regarding one of the receptionists who acted unprofessionally and rudely towards a guest filling out the check-in form. The situation was quite strange and unacceptable for someone working in customer service to treat a guest in such a manner. Other than that, I would rate the hotel as less than four stars considering the level of service. Additionally, we were charged an extra 10 euros per night just because it is listed as a four-star hotel.

Krzysztof Kociszewski

We had fantastic holidays at Chrispy. Rooms were clean and cleaned everyday. Food was alright, everyone will find something for himself. The best however was the Staff. Animators and Bartenders were doing great job !!! Thanks and see ya someday ☺️

Artur Kaczmarek

I wanted to share my opinion about the hotel. The entire complex is quite large and doesn't feel crowded, even though the hotel hosts a large number of guests. I wanted to praise the hotel staff, especially GOBINDE, the waiter and bartender, who quickly and efficiently solves any guest's problem. Thanks to his excellent English, he's always willing to help and offer advice. The complex has three swimming pools and water slides. The rooms and the entire facility are very clean. The hotel is located in a remote area, but is well-connected to the rest of the island. The food was okay. The atmosphere in the hotel was very good, and the numerous entertainment programs and dances were of a high standard. Thank you to all the hotel staff for a warm welcome. Best regards to the staff and Gobinde.

Bjørn Erik

We would like to express our satisfaction with the hotel. The culinary offerings, staff, and child-friendly environment were all exceptional. We anticipate returning for a visit next year. Thank you for providing an outstanding week.

Margaret Ashley

Delicious local food... taramosalata, tzatziki, gigant olives ,fish ,seafood ,greek yoghurt ,10 different flavoured virgin oils , okra a list of delicious food served here could be the mile long. Those who have no idea what they miss eat pizza , chips and fish fingers. Why eat staple food while on holiday abroad how primitive.... The Chrispy hotel the food and service is fantastic. Compliments to the management,chefs and the whole team 👏 🥇.

Sergiu Anghel

I stayed at this hotel for a week! Everything was excellent! The rooms are clean, spacious, and modern! The pool is spotless! The food is very good, and no matter what you like to eat, you’ll find something! We arrived on the first night after midnight, and we were served something from the previous dinner—very thoughtful! The staff is very friendly and helpful with any information, and they serve you with pleasure! The drinks are amazing, all the cocktail recipes are delicious—this hotel is the perfect location if someone wants to visit the island of Crete. Everything is top-notch!

Ana Grosu

My best friend and I really enjoined our stay here. The staff was always very nice and also always ready to crack a few jokes. The location is perfect, very close to the beach, souvenir shops and supermarkets. There is a lot to do here, all you have to do it ask at the reception for some fliers and you’re not gonna have the time to get bored. All in all we would definitely recommend this hotel to other people and will be glad to come back in the future. 💜💜

Terezie Tesařová

This hotel was one of the best I've ever been to. I wasn't expecting any luxury, but it was luxury. The incredibly nice lady at the reception greeted us with a smile and explained everything, answered all our questions, and checked us in at 12 noon, even though check-in was from 3 pm. The breakfast and dinner were fabulous, I think everyone can choose. It was quite strange that there was no drink included in the price of dinner, but that's apparently common in Greece. We were having a problem with the air conditioning after 10pm and the hotel owner came within a few minutes and quickly fixed everything. The owner even tried to speak Czech with us, which was a very pleasant and very nice gesture. The rooms were cleaned regularly. The staff was helpful. From the lady at the bar, the waiter, even the cleaners. The only negative thing was that when we asked for breakfast to be packed, because we were going on a trip, the lady at the reception brought us a really small portion for two people, it wouldn't have been enough for even one of us. I'm not the type of person who would regularly go to one hotel, but I dare say that I would happily return to this hotel.

Максим Габриелян

We spent 11 days at this hotel. Overall, the stay was nice, but there are several things that could definitely be improved. Room: the room itself is good and comfortable, but the cleaning is not always thorough — sometimes it feels like it’s done just “for show.” Shampoo and soap are provided only once upon arrival, after that you need to buy your own, which seems strange for a hotel of this level. Towels are changed only once every three days, which is quite inconvenient, especially if you spend a lot of time at the pool or beach. It would be much better if such basic things were available upon request rather than on a strict schedule. Food & bar: the food is tasty, not always very diverse, but the quality is great. The bar was a pleasant surprise — the cocktails are delicious and reasonably priced, which is a big plus. Overall: the holiday was good, but the service issues did spoil the impression a little. If the management pays more attention to cleaning, towel changes, and small details like toiletries, the hotel would be much better.

Barry Brock

Have just spent another week in Bali, Greece, at this hotel and it has again given us the relaxing chilled holiday we wanted. That is why we have returned 5 years on the trot! I’ve read some of the negative reviews and whilst I accept this may not be the place for everyone people should give a fact based review, and sadly many haven’t! This is a 4* boutique hotel and is not, and never has been All inclusive. Expect to pay for your drinks and lunch but breakfast and evening meals are catered for. There are variations but again, it may not be to everyone’s liking but the offering is tasty, fresh and covers both vegetarian and meat options aplenty. If you fancied something different, there are a number of fantastic local tavernas with a different offering, all very very good!! The team will always do what they can to help but they won’t tolerate rudeness, why should they? I’ve seen many people act rudely to the team and the owners, and not like the answer they were given and then give a bad review. This isn’t fair on the team. The location i literally 10 minutes from 3 good quality beaches too, and a hire car gets you out and about if you need to. All Offered by the hotel too. The rooms are modern, the hotel is clean and the food is fresh and varied. Bali is a lovely place to visits and Sunset is a great place to stay. Trust the positive reviews as I’ve actually seen and met the people who have given ridiculously negative reviews and they expect everything for free and are rude with it. Trust the majority guys!!