4 Star Crete Holidays

Ilze

A peaceful, well-kept hotel with spotless rooms cleaned daily. The food is delicious and thoughtfully prepared, while the bar serves excellent cocktails. Service is warm and welcoming, making for a truly relaxing stay. The only drawback is the lack of a separate smoking area, leaving non-smokers and families exposed to cigarette smoke outside.

Gemma

Stayed here in June. Studio had a shop like shutter. Buffet food was extremely cheap, however I enjoyed the Greek dishes. The location wasn’t great, area was rather run down. Staff were very friendly and it was great there were two pools with comfy sun loungers.

Russell Hardwick

Great hotel. Very clean. Far away from Malia strip to not hear it but close enough to walk (5 mins) if you want to go there. Close beach too (8 mins). Old town is lovely. Staff here are very friendly. Would definitely come back here.

Arnaud Noël

Beautiful vacation for our family (2 adults and a 6-year-old girl). Lovely rooms (suite), stunning pool, super friendly staff, very clean, and the owner ensures discipline is maintained in the establishment. The food is buffet-style, and there’s always something to find (we’re not picky when on vacation). Of course, this remains a destination for young people, and the music from nearby nightclubs (3-4 km away) plays until 6 AM, but with the windows closed, we didn’t hear anything. The beach is a 10-minute walk away (make sure to turn right, then directly left at the T-junction below the street, and don’t go left), though access isn’t so straightforward because there’s no sidewalk and the cars drive pretty fast. Thanks to everyone for this beautiful vacation.

Sergei Dutkin

The hotel is 4 stars, but it will barely reach 3. When you enter the hotel, prepare money because they will ask you for a deposit for towels and when you leave, they will not return it, they will say that it was a tax. The room is just white walls and a bed without any interior, like in a cheap motel. The air conditioner blows directly on the bed, so you will be blown with cold air every night, or sleep in the heat 👍. There are not enough sockets in the room, so you can only charge 1 device at night. The door - the window faces the road, and all passers-by will see you making love, there are metal blinds like in kiosks and stores and after they close you are like in a cave. When I asked to change the room, they said there are no free places. Regarding the pool, it is very dirty with half-dissolved tiles along the edges. There are no additional swimming equipment, there are few sun loungers, sometimes there are not enough. in the canteen the food is monotonous with an incomprehensible system, coffee only in the morning and even then it happened in the mornings that there was not enough of it, you had to wait until they changed the vat with coffee, sweets only at lunch and dinner, so you will not be able to drink coffee or tea with sweets. in the lounge there is billiards but it is paid, there is air hockey but it is broken, you will only be able to play ping pong near the fence and if the ball flies out of the fence onto the road and you will have to constantly run after it going around the whole hotel. when checking out, in order to weigh 1 suitcase you need to pay 1 euro. about the Internet, there is free in the lounge but with such speed you will not even be able to check your mail, you will have to buy it for 20 € per week. and it is not much better, I was not able to watch a movie. of the advantages I can note that the room was cleaned every day and not bad, the staff was always friendly and smiling.

Angela Coates

After reading reviews before we went I was a little worried but when we got there it is a lovely adult hotel situated in a great location, close to the main street and seafront of Hersonissos. Clean and tidy rooms, with comfortable beds, bathroom was a little small but at the end of the day it is adequate for the purpose. We found the staff friendly and helpful, and they had prepared some food for us as we were arriving late at night, which was a very nice touch. Food and drink was pretty good but we did eat out too to try the Greek restaurants. All in all, we had a brilliant stay here, and the hotel served as a fantastic base for us to get out and explore the island. We would definitely return.

Samantha Harris

The best bits were the beds and pillow, they’re sooo comfortable. The best I’ve slept on in any country or hotel. The proximity to the local shops and night life was a plus unless your a light sleeper. Now the bad bits, this hotel is a 2 star max, rooms are small, no furniture unless you count the dressing table made from different pieces of furniture, the bathroom were not fit for purpose and so tiny only a small child could comfortably shower. The cleaning was done once in the two weeks I stayed. I made my bed 10 out of 14 days and when the housekeeping did then well, they were threw together. Only gave us clean sheets and towels when we specifically asked for them. The food was awful and that was after you had shared it with the birds, not enough seating for the amount of people staying there, the hotel bar had 4-6 tables with chairs, again no where near enough. Then we have the power outages that kept happening, once it was off over 8 hours plus. Ridiculous! Then my husband had a bad fall entering the hotel on the steps as there were no wet floor signs, but after he fell there were two, never again would we visit this hotel.

lizzy Martin

We stayed here for 8 days. Arrived in middle of power outage. Staff dealt with it brilliantly. Welcoming, friendly, clean rooms little small on balcony. All very clean and tidy. Was 2 minutes from town . Great area loads to see and do. Staff all great George from the bar was so funny. Very friendly. Dinner was ok . Not much choice but found something each day. Puddings yummy. Again Staff great , cleared plates as soon as finished . All areas of hotel where very clean and tidy.

Laura Knight

Great location just minutes from the beach, basic hotel but clean and tidy. The food is a bit repetitive and for my friend who is coeliac there was just salad, salad and more salad!! Food was good though. Drinks, including soft drinks were all local. Two swimming pools with plenty of sunbeds. I would recommend bringing earplugs, it is very noisy. Noise from outside and from guests walking to and from their rooms it's was very echoey, it was also noisy from the rooms either side and upstairs. Tea making facilities in the room (no coffee), rooms are not massive but very comfortable and the bathrooms are modern and clean. Very strong smell of drains! Nice and friendly staff. No bottled water in the hotel and could do with a snack machine.

Adam Ellcome

We have just got back from a week here and thoroughly enjoyed ourselves. The weather wasn’t brilliant but obviously there was nothing the hotel could do about that, apart from make sure we were comfortable, well fed and watered (the hotels all inclusive cocktail list has something for everyone) We had some beautiful sunshine throughout the week and the hotels two pools are more than enough, with them both having the benefit of having the sun at different times of day. The food is varied and the restaurant on the top floor offers picturesque views of the sea and mountains in all directions, everything was clean and the staff were always on hand to make sure that everyone was happy. Special shout-out to Manos the barman! thank you so much for your hospitality and the rest of the City Green team. Yamas

THE GOAT

I don’t normally do reviews on hotels, but I felt I have to on this one because it is so bad the first problem was when I checked in, and I was shown my room which I paid for a upgrade to a superior room when I first booked the holiday the room was unbelievably bad right above the bar with loud music playing so I asked if they had anything else and they said it’ll be another €400 euros for a different room which went down to €300 euros if I paid cash that hadn’t gone through the books, and without a receipt. The room was much better, it had swim up pool which was shared with other apartments ,the pool was full of sand they had a storm the week before and it took them a long time to clean it. I went to the gym, which in the photos online looked pretty reasonable, but the gym I was using was not the same as the photos if I would’ve known this I would have definitely not booked this hotel everything was out of date in there and dangerous. Whilst I was there I left my partner back at the room and the guy was finally cleaning the Pool he couldn’t reach all the way with his hover to our side my partner popped in to get changed and then suddenly he appeared on our balcony which is only accessible by climbing across other balconies, and he was cleaning the pool I think he should’ve asked first. My partner was quite shocked, because she was getting changed, you have to pay for Wi-Fi which you have to put the code in nearly every day because it loses connection all the time. Tv worked for the first night and then went off explained it to them and they said they will sort it but for the whole holiday, it did not come back on. The food is shocking not much to choose from at all had to eat out most nights. always cold,lots of flys around food. Breakfast is about the only meal we would eat because you can’t really go wrong with eggs on toast or beans on toast that you had to warm up in the microwave. On the last day I thought I’d try one last evening meal but that was a disaster , the pork I cut into was pink so I had to eat out once again If you’re English, then the entertainment is nonexistent all the entertainment staff are French and only cater for them. When they do put a bit of entertainment on which starts at 9:30 it’s things like bingo, and then when 10 o’clock comes, you have to start paying for all your drinks, which I’ve never had to do on all inclusive holidays before. There is a constant smell of sewage around certain parts of the hotel. Also on leaving the only place to shower is beneath the reception there is only 2 toilets and showers which absolutely stink I found out the issue there’s rat traps in the corridor I think there must have been a dead rat , so that is why had had to pay extra to keep the room on for the day. I only booked this holiday because of the reviews, sounded wonderful but not true pictures didn’t match up must have been old from when it first opened . Now the good points I have two of them. The staff are really nice and friendly and the bed is nice and comfortable. This hotel is nowhere near a four-star hotel and I wouldn’t stay here if you gave me a free holiday it is that bad?

Bogdan

They blast the music early in the morning as loud as possible to wake people up so their cleaning staff can go into the rooms. We called multiple times and complained about this issue and they say "yes, yes no problem" but they never rectify it. I'll never visit this place again.

Rocco Winton

My partner and I have came away from the hotel experience feeling conned, I wish we had done some more research before booking, yes, some images of the hotel online look great but what you need to understand is the hotel is very big has an old part and ALONG THE ROAD has a sister hotel of the same name!! So you’re booking under the assumption that you’re getting a lovely room but when you arrive exhausted in the middle of the night you’re (quite literally) lead up the garden path to the most dated duplicated room you’ve ever seen…. It was so bad it was comical! We went back to the reception to complain (we had also paid for a superior suite) we were told to come back to reception the next morning to speak to the manager who eventually agreed to move us to a different room. When we spoke to other guests who had the same experience it would appear that complaining works because they will move you when pushed! Just don’t settle! Too much of a headache to ever contemplate going back but the island is beautiful!

Rupert Willis

Had a great week at St Constantin. Room with a swim up terrace was amazing with great air con and very clean! Loved the shower and will miss it! Food was ok to good. Lots of choice but let down on quality occasionally. Drink was ok. Local beer was nice but the wines not so great. Lots of single use plastic and paper which I didn’t like and would have liked dedicated recycling facilities or use of reusable cups and plates. Staff were amazing from the receptionists to the restaurant waiters, cleaners and the repair men. So friendly and they couldn’t do more to make sure you had a good time. Pools were clean and there were a number of them so never felt busy. Nice beaches within a few meters of the entrance with some nice snorkelling. Lots of local bars and restaurants within a short walk. Hope to visit again soon!

Marian Andrei Orban

Sure! Here's how you can structure your review in English, covering both the negative and positive aspects: --- **Negative Aspects:** Firstly, the food was quite disappointing. It was nearly the same every day, with very minimal changes from one day to the next. In fact, 90% of the food was identical, even for breakfast, which was exactly the same throughout the entire week we stayed. On top of that, the taste of the food was not great; it felt like cafeteria food, made from the cheapest ingredients. In the snack bar and kids' food section, everything seemed to be made from frozen food, which isn't very healthy, especially for children. Another downside was the ice cream. It was only available during the main meals, while in most all-inclusive resorts, you can usually find it at the snack bar as well, which is important considering the high temperatures when you need something to cool down. The beer was okay, but the soft drinks tasted strange due to the tap water used. The alcoholic beverages and cocktails were clearly made from the cheapest spirits, and it was noticeable. A major disadvantage was that you had to pay extra for Wi-Fi and for access to the safe, and these charges were on a per-day basis. Accessibility was also a concern. If you're traveling with a young child or someone with disabilities, the access ramps are very difficult to use. There were only two water slides, and they operated for just three hours a day—two hours from 11 AM to 1 PM and one hour from 5 PM to 6 PM. Regarding room access, they only provide one key card, and if you need a second one, you have to pay for it. The entertainment was heavily geared towards French speakers, which was a big disadvantage for non-French speakers. Moreover, there seemed to be a distinction between guests, as French guests had different colored wristbands, which felt like a form of segregation. On the day of departure, they cut off our wristbands and restricted our access to the main meals, allowing only access to the snack bar. Additionally, both the hotel reception and the restaurant where we had our meals were unbearably hot, as the air conditioning was not functioning. **Positive Aspects:** The only good things I can mention are related to the accommodation itself. The room conditions were decent, and while the cleanliness wasn't the best, it wasn't terrible either. The main issue seemed to be that the hotel was understaffed, and they couldn't keep up with the demand.

E. Putii

Avoid this hotel if you care about your vacation. 1. Service: There is none. The manager is rude, ignores safety rules, and treats guests disrespectfully. Staff seem afraid of him and are unhelpful. 2. “All-Inclusive”: It’s not. Same limited food every day, low quality, and even risk of food poisoning. No other food options around. 3. Drinks: Only the cheapest alcohol is included, served in tiny amounts. Anything decent costs extra. Water isn’t even included after check-in. 4. Beach: No private beach. The nearest one costs €20/day for old sunbeds and broken umbrellas on artificial grass. Water was murky and unpleasant. 5. Rooms: Very outdated, with uncomfortable beds and paper-thin walls. Showers in poor condition. Housekeeping is inconsistent at best. 6. Extras: Beach towels – €4 each. 500ml bottled water – €1.50. No mini-bar. One small water bottle per person at check-in – that’s it. You’re constantly being charged for everything. The place could have potential, but poor management and greed are ruining it. Not recommended.

Jeimy Fabregat

We booked this while we were already in Crete and didn`t checked a lot befor booking. When we arrived we were absolutely amazed! The hotel is located in an amazing spot, great views, beach, pools, restaurant and rooms. We were upgraded to a suite and it was awesome, everything clean, the staff was always nice and helpful. All inclusive is definitely worth it, we even decided to stay more days after our first booking. Definitely the place you want to stay in Crete.

Tommaso Virgili

I should have written this review long ago, as I stayed in the hotel in August 2023. My bad for not doing so but I think it's still due. I was initially sceptic due to the abysmal reviews on Booking, but still decided to give it a try due to the crazy low price and, above all, the fantastic position. It was beyond my expectations. Of course, you can't expect a Maldivian resort, but it would be ridiculous to do so for about 50 € /person per night, all inclusive, in high season. I can't even start to describe how magnificent the landscape and the sea are, or the fact of sunbathing on the cliffs almost alone, the swimming pool from which you dominate the cost and the promenade in the mountains above. Even the food was fine, while the only *very* bad thing was the house wine included in the all inclusive.The quality/price ratio is incredibly good - our bedroom even had a great view on the sea. I would go there again and I would recommend it!

Abbie Edwards

Absolutely beautiful trip! We went for a week 23rd Sept- 1st October and had the most amazing time. The scenery is beautiful, 3 pools as well as the stunning beach area. There is plenty of sun beds at all pools. The views are amazing. The staff are all so happy and lovely can not do enough for you. The rooms were spacious, I do agree with some of the reviews that the bathrooms could do with a slight update. The cleaners came everyday and cleaned our room and gave us fresh bedding, even noticed how we were changing the bedding for our comfort and started doing so, lovely little touches. The resort was lovely, the food was great quality. The resort is far from the airport but if you want a lovely relaxing break it’s a great spot!

Benny Kedem

High expectations and a big disappointment accordingly: Looking at Google maps, this site seemed to be very attractive: A quite sea lagoon, swimming pools, great sea view. Arriving there, we found out that the place was new some 40 years ago, and never renovated since then. There is no WIFI at the rooms, only in the reception, some 150 meters away. Pool bathing towels are provided only if one pays (that was the only place that demanded payment for towels) and the four pools are all useless salty sea water pools, that are horrible for swimming. The stinginess of the owners of this place (I avoid calling this “hotel”, it is rather an old-fashioned bungalow village) is remarkable. There are much better hotels for smaller price, beware!

David Phillips

I would recommend this hotel as a good option to stay if visiting Rethymno. The Hotel is about 1km out of the old centre of town and is on many levels. It has a large swimming pool and several other small ones. Stayed in a superior room with a balcony with a nice seaview (over the tops of the buildings in front). Room was a nice size although shower room quite small. Tea and coffee making facilities in room including a fridge. Staff very friendly and helpful. Breakfast options are excellent with a wide choice. We used hotel as a base for touring but if you stayed on site plenty to keep you occupied. Car parking is chargeable but the road at the back between the hotel and the 5 star Minos ambassador is quiet, safe and free! There is a fixed menu for evening meal for 19€ but if you don't fancy that there are plenty of good options nearby especially along the front. There is a supermarket a short distance away.

Ray Neal

Not quite a full 5 stars but worth a shout. Clean and competitively priced.Oil’s far better inside that the outer first impression from the main road Rooms are on the small side and bathrooms compact. But, all clean and the hotel boasts several pools and a good restaurant. One things is the Hotel has a good cross section of visitors, always a good sign. Not for the younger guest, teenagers would find it boring and it is set up for mature visitors.

Marko Radeski

We have been in Minos Hotel on vacation. This is just an great hotel. When we arrived the manager poured us a drink while we checked in, immediately making us feel welcome. Even the first day we were surprised in a perfect way when they gave us upgrade from double room to suite apartment for the same price an when we open the door from room there was one more surprise - champagne, wine and fruit for warm welcome. The view from balcony was just magic. Friendly,kind and most helpful staff In any way. If they can help you they will for sure. The room was perfectly clean all the time. Plenty of very tasty food ( you can't decide what to take). Perfect location and super clean pools and whole public place in hotel. Every day they have very interesting entertainment: from belly dancer to live music and tasty BBQ diner next to the poll and etc.From 1-5 I give 10 and definitely I recommend it and when we go yo Crete again for sure our choice will be Minos hotel. Trust me you will enjoy to stay in this hotel

bev humphrey

Second time staying here, lovely helpful staff. Plenty to choose form at breakfast. We didn't have evening meal as ate out. Although couple of negatives was slow in setting up tables, and closing the pool early. Beach 5 mins walk, lots of surrounding bars on sea front, Walk or take a bus outside hotel to Old Town.

Angie Edwards

Don't be put off by corridors, they are a little shabby but the rooms are fabulous, we had a suite thanks to a free upgrade. Fruit, wine and baguettes were left for us, welcome after a late arrival. Easy check in thanks to an app. Spotlessly clean, clean towels daily, bed changed half way through the week. Free WiFi throughout, free safe. The pool areas are clean and tidy a nice area to relax with lots of sunbeds, we visited beginning of September. Entertainment was OK, usual holiday offerings. Bar and restaurant staff are lovely, cocktails are to die for! Bit of a steep drive, but easy walk to beach and other sites. Only issue was the hotel layout which is a little complicated to say the least but once you got used to it was OK.

steven kiernan

Well we're do I start. Pictures on website look great, but when you see the hotel in side not so good...accommodation tax 10 euros a night no free WiFi in the rooms tv channels only bbc news no English channels gym from the 80s full of rust and to dangerous to use I told the staff they weren't bothered jacuzzi didn't work food was OK. I could carry on but this carnt be bothered. This hotel is for people over 55 defo not for the young ones. I guess you get what you pay for,better hotel in hersonissos. Will not be recommending the hotel to know one.

Stephen Paterson

We have stayed in a lot of all inclusive hotels and the food is usually poor, however, here the food is fantastic, varied and great quality

Jordan Dowling

Super nice hotel. Everything is all inclusive breakfast, lunch and dinner. The bar was great, staff are super nice. Fantastic location even with my mobility issues it's an okay walk. When we come back to Greece most likely going to come back here and get a car next time to travel the island.

Andrew Pd

The view for the sea-side rooms is breathtaking. At first we thought that climbing all the stairs is going to be a problem but we got used to it fairly quick. Food was very varied so we could always find something good to eat. Open bar was also great and the staff very friendly. The room was very clean however, the room smelled a bit funny and there was also a smell coming from the bathroom drain. The smells persisted throughout the stay despite constantly having the windows open but the good parts mentioned above compensated for the disconfort.

Laura Zeibote

Thank you for a great vacation! We really enjoyed our time in Crete. The hotel is located in a very good place to enjoy and observe nature. Easy access from the airport via public transport (stop #25 but no worries they will let you know where to get out). Their bus lines are very organized and comfortable. The hotel and rooms are clean, the staff is very responsive, smiling and friendly. The food is varied and very tasty. A short walk away is the charming town of Stalida on one side (beautiful sea road to it) and Hersonissos on the other. The hotel has a very good car rental service, which we also used. We have been there 3 times.

Moira Mulloy

The castello village. Is beautiful. Clean and the rooms are to high standard. The staff are very friendly and helpful. Especially the entertainment staff and susie. Location brilliant. The only thing which wasn't up to standard was the food. We were there for two week. It wasn't never warm the plates cold. Even when they brought fresh trays out. It was cold. It was reported many times by different people. They was no improvement

Anna Suwalska

The impressions from the stay at the hotel were great. A housekeeper Vjollca from Albania she was great. She was cleaning our rooms perfect, she was also very nice, polite a kind lady. Everything what we asked ( towels etc) we got from her. Such a nice a hardworking lady we never met in any hotel while we were travelling. The hotel can be proud to have an employee like her . There is one "but" though. A gentleman named Ervis from Albania works in the hotel restaurant. He is very uncultured and rude. Besides, the older lady who also works there (I don't remember the name Sevi or Savi) is also not very polite. I understand that this gentleman may be the boss in this restaurant, but when I was there for breakfast or dinner I felt trapped, and another guests too.so . A little more tact would be useful for these gentlemen because they are there for the guests, not the guests for them. And the downright intrusive looking, checking "whatever happens", downright stalking is not pleasant. People dont feel comfortable eating breakfast or dinner in such an atmosphere. And besides, I understand that they don't serve any drinks for dinner because they want to earn money, but paying for water is a bit too much.

Anna Smokowska

We had an amazing stay at the Costello Village Hotel. From arrival, the service was exceptional. We had late arrival, past dinner time, but staff had served food and drink just for us, which was very much appreciated. The hotel itself has 2 lovely pools, as well as a ping-pong table, pool table, etc. The restaurant for breakfast/dinner is very specious and if you are lucky you can get a table overlooking the sea. Food selection is large and delicious. Lunch is served by the pool and was also very tasty. The room and the area were very clean, rooms cleaned daily. Air conditioning is very quiet ( big plus). Staff was exceptional. Entertainment every evening was something to look forward to. The location was excellent, too. we had an amazing stay and will definitely be back soon! Cannot wait. Anna&Milena

Chris Clark

Stayed two weeks here. The staff are great, the hotel is a bit shabby and needs some work doing to it, the main light didn't work in our bedroom. The food is good but can feel a bit repetitive, same as all inclusive hotels. In the whole we have had a great stay here and would recommend getting the sea view room.

Francisco Oliveira

I had a very disappointing experience at Castello Village Resort, and I feel it's important to share it with future guests. Here are the main issues I encountered during my stay: 1. For the first three days, the beds were made, but after that, the sheets were just left on top of the bed, and we had to make them ourselves. I've never seen this in any hotel, especially one rated as 4 stars. 2. The room door didn't feel secure. It wasn’t an exterior door, and there was a gap through which you could see inside the room. I didn’t feel comfortable leaving my valuables there. 3. The buffet was very basic and disappointing, especially in a country known for its great food. To make matters worse, the fruit served was canned. 4. The bathtub didn't seal properly, which caused water to flood the bathroom floor every time we used it. On top of that, the faucet kept leaking, making the situation even more unpleasant. 5. The hotel staff showed little interest in resolving issues. When we complained about the unmade beds, they said they would send someone, but no one ever came. 6. Drinks at dinner only arrived when we were almost done eating, which ruined the dining experience. 7. The rooms did not match the pictures on the website. The difference was significant, which makes me question how this hotel is rated 4 stars. In conclusion, I cannot recommend this hotel. The experience was far below what I expected, and it doesn't live up to its advertised rating.

koby michaeli

We enjoyed our visit here and definitely will come back. 1. The room was very clean,nice and comfortable 2. The reception, Mr. Okba, professional and know many helpful things and tips. Always with smile and ready to help anytime. 3. The chef, Dimitri, is very good cook especially delicious desserts and he cares about everything, dedicated all the time. We had varsity and good food every day. 4. The owner, Katherina, is simply fantastic. Always helps, Always with a smile. Thank to her we had excellent deal renting a car from Motor club. 5. The location is excellent and near everything you need. Good swimming pool. Manolis and The rest of the stuff always very nice and ready to help us. Thank you all and see you soon.

ΙΩΑΝΝΗΣ ΔΑΣΚΑΛΑΚΗΣ

Everything were perfect.the stuff was very friendly and the food was excellent.perfect place.quiet and close to the sea.100% i will be there again

Aiku T6mme

We 100% recommend this place. Food is delicious, rooms are clean, staff is very friendly and you can ask for anything you need. They working together with car rental company and its very easy to get like new car with full insurance and your don’t need to worry about anything just enjoy your vacation.

Marek Zbróg

Great Holiday. The crew are very helpful and friendly. Food is delicious. Nice big room. I am very happy for this vacation. Good localization , close and simple way to sea and supermarket. All the best!

Jūratė Lekavičienė

The best of the best recommendations! The staff is professional and friendly, super kind people :) The room was spacious and very cosy! The food absolutely delicious 👌🤤Inlove with this place and people. Great and unforgettable expierence🙏 Huge thanks to this hotel for everything, especially for the vibe they created ❤️🌊

Lauren Dossetter

We had an amazing week at Cooks Club. We arrived late but were checked in smoothly and managed to catch a drink in the bar before it closed. The rooms were lovely and spacious, with good shower pressure and air conditioning. The food in the hotel was good value and plentiful. The staff were lovely and accommodated us for our late check-out (€30) as we had a late flight. The location is great, with the street full of shops and bars. The seafront is also lovely for dinners. We found that some places were quieter than others as the season is only just picking up. Overall, we had a lovely time and would highly recommend this hotel to anyone looking for a chill but entertaining place to stay. We’ll definitely be trying the other Cooks Club hotels.

andy crook

Nice modern hotel with chilled music. Breakfast was very good. Rooms are nice and clean but the front of the hotel is on a busy road, however staff were happy to move us to a different room which was much much better. Would stay again.

José

Fantastic Stay at Cooks Club Chersonisos! We stayed at this modern and stylish hotel with our family (7 people in total), and both young and old had a great time! The pool area is lovely, with comfortable sunbeds and a relaxed, vibrant atmosphere. The music around the pool can be a bit loud at times, but we didn’t mind it. If you prefer it quieter, you can choose to relax on the grass area a bit further away, where the volume is more subdued. Drinks are served directly to your lounger, and both the cocktails and beers are great quality at very reasonable prices. The rooms were clean and tidy, thanks to the hardworking and friendly housekeeping staff. We had a small terrace with bean bags, which were quite sunken and really ready for replacement — but this wasn’t a big deal for us, as we preferred to spend our time by the pool anyway. Breakfast and Lunch: Breakfast was extensive and very tasty. We found lunch a bit less convenient: you have to order at the counter and collect your food when your buzzer goes off. In a larger group, this means a lot of back-and-forth and less time spent eating together. Meals didn’t always arrive at the same time, and communication could be a bit challenging since not all kitchen staff spoke English fluently. Location: The hotel is centrally located. As soon as you step outside the gates, you’re right on the boulevard with nice shops and restaurants. The nightlife starts about a 5 to 10-minute walk away. The transfer from the airport took around 30 minutes by bus. Atmosphere and Guests: Cooks Club Chersonisos is an adults-only hotel, which suited us perfectly. The guest mix was diverse — young people, couples, and older pairs. The area itself isn’t particularly child-oriented, so the hotel clearly focuses on adults. Facilities: There’s a wellness/spa and a gym available, although we didn’t use them. The bar is excellent and stays open until 1:00 a.m. A resident DJ provides fun remixes by the pool, creating a great atmosphere without it becoming a party scene. Service and Staff: Huge compliments to the staff — everyone was extremely friendly and always ready to help. Check-out was smooth and welcoming. We could store our luggage safely and were still able to use the shower and changing facilities later in the day, which was very convenient as our flight was in the evening. One small note: the public showers and toilets were sometimes less clean due to heavy use. A bit more frequent cleaning would easily improve this. We regularly stay at Cooks Club hotels and are always very satisfied with the overall experience. We look back on a wonderful family holiday and would definitely recommend this hotel to anyone looking for a modern, well-kept, and relaxing place to stay in Chersonisos.

Natasche Hancock

This is probably one of the best hotels I've stayed at. We arrived late (10pm) our room wasn't ready however they upgraded us for the evening and the following day they notified us via the app that our room was ready. The app was brilliant as we had a problem with a light switch in the bathroom, messaged reception via the chat and it was fixed within 30 minutes. We booked a larger double room which was very spacious and cleaned everyday. We booked bed and breakfast, the breakfast buffet was really fresh and you could order fresh omelettes which were delicious. The other food and drinks at the hotel are great and very reasonably priced. They are massive portions tho so you could get away with sharing a lot of the food. There's plenty of sunbeds and bean bags around the pool so was easy to get a space. There is a DJ that plays music 1pm - 6pm which after reading some of the comments wasn't as loud as some have made out. The only 1 small negative was we were sat on our sunbeds, I nipped to the room to grab something and my boyfriend just nipped to the toilet we were both gone no more than 5 minutes but when we got back reception had moved our towels and bags, we went to collect from reception and she explained you can't reserve sunbeds which I completely understand however we were gone for no more than 5 minutes, I would totally understand this if we were gone for over an hour. Other than that the staff and hotel itself is fantastic, so much so we have booked to return in May next year for my 30th birthday. Thanks cooks club for a brilliant stay.

Ville Peltonen

The hotel is located in a good location in the heart of Hersonissos. All necessary services within walking distance. The hotel's atmosphere is good and relaxed, and K-18 works well. In the afternoons, a DJ plays music and sometimes the music is a little too loud, which might disturb some customers. The breakfast is good and plentiful, and is available for a long enough time. A good and versatile lunch is available from the pool bar during the day. The rooms are a bit cramped. Bathroom and toilet separately and these are really small (cramped). The air conditioning works well and otherwise the equipment in the rooms is good. The beds are OK, but the beds are made of two separate mattresses and there is a disgusting gap between the mattresses (no separate mattress pad). There is enough staff and the staff is friendly. We are very strict when it comes to reserving sunbeds at the pools, i.e. sunbeds cannot be reserved in advance, e.g. in the morning before breakfast. The sun shines all day on the hotel's pool, and you can choose places on the edge of the pool, as well as shady places on the side. Overall good and functional!

Марина Мочалова

Everything was wonderful! The atmosphere was warm and welcoming you could feel the care from the very beginning. The room was clean, neat, and had everything we needed. We were traveling with a small child, and it was incredibly comforting to see how understanding and thoughtful everyone was. The staff were absolutely amazing - kind, attentive, and genuinely caring. They never ignored our little one and always made us feel supported and at ease. The food also deserves a special mention - fresh, delicious, and clearly prepared with love and attention to detail. We left with only the best impressions. Thank you for the heartfelt hospitality - we’d love to come back!

Alyssa Taylor

For the price and all inclusive this hotel was great. The hotel was close to the beach, clubs, restaurants, shops and also bus stops. Pool side was lovely but always very busy, rooms were a good size and well kept. My friend and I are very fussy with our food so at lunch and dinner there was a few nights where we eating the same food. Inclusive drinks and breakfast was great and the shop in the hotel was useful and open late. It said there was live music every night on the website however they told us it was only 2 nights a week. Would really recommend this hotel.

Dan Cotruta

Good hotel just be aware about room. Book superior room from beginning otherwise your standard room are very poorly and images not listed on booking providers. Have cash on arrival to pay for tourist tax. I put images of our Superior room

Joanna Klemba

This review is a bit late, as I stayed at the hotel last August with my best friend. Overall, it was an okay experience, but I don’t think the hotel deserves 4 stars. We were lucky to get a newly renovated room, but many other rooms looked old and outdated. Also, the rooms are not cleaned every day, which was disappointing. The food was delicious, although sometimes we had to wait in line to get our meal. Most of the staff were very friendly and provided excellent service, except for the bartender, Dimitris. His attitude was very rude and sexist. During one of the meals, we also saw the hotel manager (a blonde woman) behaving in a very unpleasant way towards one of her staff members. As a manager, she should never treat her team like that. Helping with small things like opening a water bottle or picking up a napkin would not hurt her image. The best part of this hotel is the amazing location.

Rachael Wellington

This is no way a 4* hotel. The first room I had was worse than a hostel dorm. I was put into a room that smelt of mold and cleaning detergent to try and disguise the smell. It was so bad that I had to sleep with the balcony door opened. As I arrived at 2am in the morning, I had to stay in that room overnight. I was told that I could upgrade for £15 euros per night which I was not informed by love holidays of this package. I did not budget for this so I said no. The receptionist lady tried her best to help me. She showed me another room that stank of cigarettes so I declined so I was then offered another room in a different building. This room was much better and now more like a 2 star. It had a sea view and was clean so I settled. The room have no sound proofing and some guests are inconsiderate when drunk and fight, bang on doors at early hours of the morning. There is no one in sight to manage this. You have to queue at the bar to get a drink and in the evening only bar man. Apparently that’s all that’s allowed to serve. Zero entertainment. You have to sit in the pool area at night and in May it was cold. The food was ok, but breakfast had tinned fruit and only few fresh fruit. Again you have to queue to get into restaurant as it’s very small in comparison to the amount of guests. The staff work very hard and they were all polite, it’s not their fault. I would not recommend this hotel to anyone. First time I have been away and looked forward to coming home.. PLEASE AVOID

Pro Gamer

We had a really great Stay at the Hotel. The Food was very delicious, we had stunning Weather and all Personel was very kind. The Rooms were modern and very clean. Alot of different Ways to spend Time - like Basketball, Volleyball, Football, Minigolf, Sliding, Ping Pong. On Top of that there were always activities like dancing or playing Games.

Faraz Beg

The food is absolutely disgusting and it's the same food pretty much every day. The WiFi is weak disconnects all the time. The hotel is up on the mountains nothing to do around the hotel you'll definitely need a car to get around. The rooms are so far that you have to walk up and down hills everyday. The night entertainment is on a few days a week which last max one hour and most of the time it's in a different language. They have small water slides and called it a water park which is far from that. The rooms are nice and clean but they are all out of date atleast 20 years old It's definitely not a 4 star. Very disappointed how it was advertised and turned out to be the opposite

Wayne Harper

We booked a maisonette back in August 2024 for this coming July for my 50th and our 20th year anniversary (we were married in Aghios Nikolaos) and really wanted to celebrate with our kids now 14, 16 and 18, we have made it back to Crete. So a real special holiday confirmation all reserved and paid for August 2024. Sunday past we are informed that the maisonette was double booked and our money was refunded. Really unsure why us refunded, and then on looking up availability we discover two maisonettes available but at £2000 more than we paid for and we paid a lot. Totally disgusting how greed clearly motivates this place

Aine Connellan

Had the best week here. A beautiful hotel in a fantastic location with a sea and mountain view. The food was delicious with plenty of choice and our 2 year old son loved playing in the pools. The restaurant staff are so friendly, the cleaners are amazing, our room was spotless every day and I loved the Jumbo club entertainment team, they were great fun! Thanks for having us, we hope to return again!

P C

Just returned from the Beautiful Island of Crete, having enjoyed the beautiful weather & the hospitality awarded by the locals to our Family, Grand Children & Us Oldies! We stayed in the Elounda Water Park Residence and this place certainly was the "glue" which pulled everything together we expected from the island and truly made the holiday the relaxing experience we hoped. Arriving in the dark, we were amazed at the Stunning views from our rooms in the morning - we never tired of that view. The rooms we were given were 1st rate, very clean & modern. Cleaned daily to the highest standards. All the staff of the Residence were very attentive & hard working making sure everything was to be the very best it could be. The pools, bars, restaurants, animation team were great. This place really did provide a personal, homely feel that is not generally evident in the large all-inclusive complexes. It was like you were part of their family. The town of Elounda was a wonderful place to spend time if you choose to wander out - lovely bars & eating places, beaches all you could want but not swamped with people - very chilled. Would We return to Elounda and the Elounda Water Park Residence ? - Try and stop us!!!!

Alexandru Ciprian

The property is advertised as a 4-star hotel, but in reality, it falls far below that standard—more accurately resembling a 2-star establishment at best. From the moment we arrived, the experience was disappointing and concerning. The first thing we were told at check-in by the receptionist was that we should pay to use the room safe deposit box because, and I quote, “you never know what can happen with your valuables.” This immediately made us feel unsafe and uneasy about the security of our belongings in a place that is supposed to offer comfort and peace of mind. The room itself was completely unacceptable. Our balcony overlooked a garbage disposal area, creating an unpleasant and unsanitary environment. The shower head was covered in mould, the water taps were encrusted with limescale, and the room was infested with bugs. Most concerning of all, however, were the serious electrical hazards. There are exposed wires and poorly secured sockets throughout the room. These are located at floor level—exactly where our young son plays and moves around. This poses a clear risk of electric shock or fire, which is deeply distressing for us as parents. The red and black wires protruding from the wall appear to be improperly insulated, and at least one socket is visibly damaged and loose. We spend time in this room daily, and the condition we’ve been left in is not only unacceptable but potentially dangerous. From both a safety and legal standpoint, this situation is a serious breach of the standards advertised.

S P Taylor

HONEST Review incoming, First up :- HOTEL, This is NOT a 4 Star Hotel, by anyone's imagination, 2-3 Star would be more accurate. Hotel & Facilities, Basic, but generally clean, most days maid service and hot showers, solar / sun heated water. Beds fairly firm but do have foam mattress toppers also Real double bed, not two singles pushed together... Note, if you like quiet, we would suggest a top of block room as no one above you to bang and crash around. Hotel has a fair gym and sauna, 4 main Pools are available, including, two chutes, pool bars etc, the usual reserving of sunbeds with towels was a daily occurrence, come down early a.m to reserve, definitely before breakfast ! STAFF, Usual, some, stand offish, a little rude, most pleasant, few Superb including Angelo, The Restaurant Manager, only member of staff that We met who was very welcoming, Efcharisto Sir 🙏🏽. FOOD & DRINK, All Okay, often not a lot of choice and basic, however themed nights offered more choice and flavour's availability. The food buffet serving area is Not fit for purpose, it is too small, however, this is so to accommodate as many guest's seating as possible. All inclusive includes, Buffet, Breakfast, Lunch & Dinner + Snack bars open from 11am daily serving, Pizza, Salad, Fries, Burgers & ice creams etc, Tea, Coffee, Beer and Juice also available. Meal Times, Arrive early or later about 3/4 of the way through to avoid the Hoards, Note, it does get VERY busy ! Drinks, All inclusive, includes, Local beer, wines, some fruit juices & soft drinks, other drinks, Branded, Cocktails, Bottles of Beer, Alcopops etc are all available at extra cost. LOCATION, Just off the main, not too busy road, with good public bus links. The Bus costs €2 each for local journeys, per seat used inc children. Heraklion is only €3.50 each and well worth a visit but not on Sunday as a lot of shops, businesses are closed. A Taxi to the local town of Hersonissos is also easy to get from reception, priced €9 Euros, each way for 4x People, literally a 5 minute journey. Three Good sandy beaches are located opposite the Hotel, however they are not that easily accessible, Caution, walk across the main road to the left of the Bus Stop there is a path there to access the nearest beach which is lovely, sandy and only a 15 minute walk. No facilities are available, so take a BIG Bottle of cold water and there's no shade, a further 10 min walk gets you another sandy beach with child friendly shade near the rock edges at the far end, great for families on hot days. Summing up:- Don't have too higher expectations, think average, reasonable value for money, good for families and All Should be Good, Safe Travels, Efcharisto, Crete 🙏🏽

Maria Senatore

Let me save you the time, money, and sanity: do NOT stay at this hotel. I’m honestly convinced the good reviews are either fake or written under duress. First off, the rooms. They look nothing like the pictures online. Second, the so-called “all-inclusive” deal. No cocktails. Apparently, their version of “all-inclusive” includes warm beer and soda from a dusty machine. Now let’s talk about the staff. Rude doesn’t even begin to cover it. They treat guests like we’re ruining their day by showing up. But the crown jewel of this disaster is Chef Angelo. There are no words on the vocabulary to describe how he treated me and my friend. Avoid this place like the plague

Claire Baker

I stayed here for 2 weeks, scenery is amazing, beach over the road and the strip is a stone throw away. The food is amazing, a huge variety and very delicious. I hired an electric bike for a very cheap price and saw some amazing sites. The room was a little outdated and the shower cubicle a little small but I didn't intend on coming on holiday to spend it in the room so this was not an issue as the room was clean and cosy and the sea view from the balcony was fabulous. There are 2 pools, a snack bar and a spacious indoor and outdoor dining area. The staff work very hard and are so lovely. There is a bus service outside the hotel to easily get out and about. Upon reading previous reviews, if you are expecting a Hilton Hotel, pay Hilton Hotel prices!.This hotel is great value for what I paid.

Eden

Where do I even start!!!! This is not a four star hotel more like a 1 and that’s beings nice. Very old and broken I wouldn’t recommend this hotel for anyone. The front reception staff are extremely rude and arrogant. One night we got back late. And got screamed at. With his words being “do you think you live here”. And him demanding our room numbers and lots of swear words. The food is terrible. Extremely flavourless and very cold. We ended up eating out most the time due to the shocking food! The drinks taste horrible. Limited options include coke,orange juice, lemonade. The beer is extremely gassy. No cocktails included. A few nice bar staff. The cleaners are good though clean every day. The hair dyer didn’t work either. One pillow on each bed extremely uncomfortable. The bed was like a rock. Cockroach’s everywhere. Also if you have any mobility issues there is stairs everywhere. STAY AWAY FROM THIS PLACE !!

Barbara Trautmann

I stayed at Palmera Beach Hotel in Crete on a solo trip, and it was a truly wonderful experience. The hotel has a beautiful, relaxing atmosphere, and everything was clean and well-maintained. The staff were incredibly kind and welcoming, which made me feel very comfortable from the moment I arrived. The food was absolutely delicious – every meal was fresh, varied, and full of flavor. I especially appreciated the attention to detail and the friendly service in the dining area. A special thank you to Eleni, the manager, who was exceptionally helpful and professional. Her warm and caring attitude really stood out and made my stay even more enjoyable. I can highly recommend this hotel to anyone looking for a peaceful and pleasant getaway in Crete. I would love to return!

Jonelle Boye

From the moment we arrived, the service at this hotel was truly exceptional. We were warmly greeted at the door, setting the tone for an unforgettable stay. Every staff member, from the welcoming at reception to the chef who made personal dining recommendations...everyone went above and beyond. The food was delicious with a good variety and nice wine options for lunch or dinner. The spa services are also a must try. A special shout out to Romona and Elena for their outstanding care: When my son forgot his phone, they not only found it but arranged a cab and sent it to us before departing the airport!!!! Truly above and beyond. Everyone from the gentleman making the fantastic crepes in the morning to those working in the background who may not be in the front of house but work very hard to keep things running smoothly. Highly recommend!

אסתר גור

⸻ Wonderful and Highly Recommended Stay! I stayed at Palmera Hotel and had an amazing experience. The location is perfect – central, convenient, and close to excellent restaurants and local attractions. The rooms were clean and comfortable, and the food was delicious and varied. Most importantly – the staff was absolutely lovely! Everyone was kind, friendly, and always ready to help. Every question we had was answered right away, and anything we needed was provided quickly and with a smile. You can really feel the warm and personal attention – and that makes all the difference. Highly recommended, and I would love to come back in the future!

Alex B

This is a very mixed review after our stay at the hotel. this review is for both the hotel to be able to improve and for future customers to learn from…i have had to shorten the review i have done on Tripadvisor due to character limit Positives:. - The seating area directly outside the hotel on the street was lovely to relax and have a drink at night or during the day to be able to get a nice sea breeze. - Some of the staff were lovely and really helpful when we spoke to them - The food in the buffet remained very hot, no matter the time you went into eat and the live cooking station was good with a friendly member of staff - We did a private transfer from the airport to and from the hotel, I would recommend doing this as it was speedy and dropped us off/picked us up right at the door. - The air-con in the room is brilliant - There is a shop and lots of bars etc nearby Negatives/Improvements: - We arrived at around 2am and the guy on reception was great, however when we got into the room, there was 2 very dry sandwiches left out for us and no bottled water left out for us even though we were told there would be. - The room was very small with not much room to move and the balcony looked tired and needed painting. We requested a double room but we were provided with a twin room, once we asked about this the hotel said they would provide us with a double bed but when we returned to the room they had put a mattress topper on top of the twin beds with one sheet across the bed which didn’t cover 2 people. - Smell of sewage from the pipes for a few minutes - You have to pay to access the indoor pool and spa area which wasn’t advertised when booking. - As previously mentioned, we had a lovely massage on the first day which we paid full price for. However, we were told by some other people staying in the hotel that they got the massage offered for half price which didn’t feel was fair at all - The selection of drinks in the all inclusive is very limited, cocktails are not included as well as premium beer such as Mythos and a lot of spirits - Although this was listed as an adults only hotel, we noticed during our stay a few children around the hotel playing in the pool and playing snooker at night - The service on the bar wasn’t the best, this was nothing to do with the people working on the bar, there simply just wasn’t enough staff to supply the demand from the hotel and the restaurant across the road - There was a young man who worked for the restaurant across the road, who didn’t seem to be very professional at all… he never wore a uniform like the other members of staff and would spend the time throughout the day sitting at the inside bar smoking and flicking his ash on the floor, blaring videos from his phone and shouting around the hotel at the other staff. The reason we noticed this individual is how hard the other staff had to work to cover for him, which we didn’t think was fair at all - There is also a lot of building work going on around the garden area where the sun loungers are during the day, this can get really loud and we were previously not informed of this or when we arrived - As i mentioned previously the sea view room had an amazing view, however we would not recommend paying for this room if you want a full nights sleep. Every single night of our stay at around 12-6am we were woken up by groups of people outside of the hotel coming back from drinking, as the hotel is on a very long strip of bars. We understand the hotel cannot do anything about this, this is just something for future customers to consider - While mentioning the noise in the room, the one thing the hotel could improve on is some sort of soundproofing, as well as the noise outside, you can hear everything from rooms next door, as well as people speaking/shouting in the corridors As mentioned previously the negative comments aren’t all aimed at the hotel, we just thought it would be best to publish these for future customers as we wished we’d have known these before booking and hopefully it will help the hotel to improve for future guests.

Karolina Jaskowiak

We have had such a great time at Palmera Beach hotel! Ramona, Mr Nikos, and many more, were so kind and all the time with smile to us, always helpful. The food was also amazing, localization of the hotel is also great, Main Street, many attractions around. I can’t say any bad word to anything. Totally recommend!

Anastasia

We had a really nice stay. The hotel is on a hillside with amazing sea views. I highly recommend upgrading your room – the standard one was very small and not comfortable. The sea view room made a big difference. The beach is beautiful, totally worth the walk down. Some complain about the steps, but for us they weren’t a problem at all. Actually, it felt like a nice little workout after eating half of the restaurant. The hotel feels best for adults – there aren’t any activities or play areas for kids, so families with children might find it a bit boring. The staff were great – super friendly and always happy to help. Whether it was the reception team, the waiters, or the pool bar staff, everyone made us feel really welcome. The food was really good. Even as a picky eater, I was happy. During the day, there were also snacks available at the pool bars – like sandwiches and hot dogs – which was really convenient. The rooftop pool bar is amazing – very modern and stylish. It’s a great spot to relax, enjoy a drink, and take in the stunning views. There are extra charges like paid Wi-Fi and the tourist tax, and you’ll likely want to upgrade your room – so keep that in mind. But overall, it’s a peaceful, scenic place, perfect for a quiet beach holiday.

Μανώλης Σαιτης

Amazing stay! We had a fantastic family holiday at Mistral Mare Hotel. The view over Voulisma Beach is breathtaking, the rooms are renovated and clean, and the food (all-inclusive) was excellent every day. One of the highlights was the "secret" passageway under the road that leads directly to the beach via a small staircase — a lovely touch that made access to Voulisma Beach quick and easy for the whole family. We found the hotel to be excellent value for money, especially considering the quality of the amenities and the fantastic location. It’s a shame that many happy guests don’t take the time to leave a review, while only the few with complaints seem to speak up. So here we are — highly recommending this hotel to anyone looking for a relaxing and enjoyable holiday in Crete. We’d gladly return!

S W

Had a fantastic stay at Mistral Mare in May for 9 nights. The food was delicious, room kept spotless, and the bar staff Giorgios and the fair haired lady at the roof pool bar were wonderful. Highly recommend a stay. The location is fantastic also, Voulisma beach is a leisurely 8-10 minute walk away, we found it easier to walk down the road a little to avoid the steep steps down, using the voulisma beach bar as the entrance. Incredible view and nice chill vibes at the hotel. Pool was quiet and there was always a sun lounger available. Would return!

J H

Was hoping for more from this hotel Very clean and staff were friendly and helpful. However, I personally wouldn't recommend staying at the Mistral Mare. All inclusive generally means all included. Safe - costs you €18 for 6 days Wifi - costs €3 per DEVICE per day ( so 4 devices means another €72 for 6 days) Tea and coffee in the room - on arrival you get a few sachets then if you want more - yep you have to buy more in the hotel shop. No drinking water provided daily for the room. Quality of beer,wine and soft drinks included is not great at all - first time I've ever seen wine (cloudy) on tap! Food is always cold, same dishes, same choice. Did not have a single hot meal in the 3.5 days here - opted to go to local restuarants for decent hot meals and the supermarket for food and drinks for the room instead. This hotel may suit a lot of people but unfortunately not me personally. I would like to thank the staff as like I say very friendly. Rooms, hotel clean but the management need to rethink charges for WiFi, room safe and a few drinks for the rooms daily. They also need to look at the restuarant and work out how to serve up hot food. Even dishes coming straight out from the kitchen were only slightly warm!

Anya Firth

What an amazing stay we had here! Would be 5 stars except you have to pay €35 room tax when you get there so be prepared. The food was unreal, so delicious and tasty, even for me as a vegetarian. Every single day the food was amazing- best hotel food I’ve ever eaten. The staff are lovely, and they even taught us how to Greek dance which was so fun. Alcohol was great too. The views are so perfect, and the pools are lovely. The rooms are lush with such comfy beds and get cleaned every day. The beach is only a short walk away but so worth it. Overall perfect stay and a lovely hotel!!!

Tatjana Stasko

Just spent 10 nights here! Everything was perfect! The rooms are spacious, very clean and most importantly sound proof and total black out curtains! We slept better than we sleep at home! Their mattresses are hard - but this is what we love! Water quality is very good - I can tell by noticing how soft and moist they are after washing with just a shampoo. Their breakfast and dinner buffets are really good varied and always based on local cuisine and really high quality products! My favourite in the morning was yogurt with fruits and nuts, and I the evening, despite the huge selection of delicious desserts, my favourite was - Greek cheeses with fig jam - it is heaven! Inside swimming pool was 34 degrees in April which was amazing for our 9y/o son. Every staff member was very nice and kind. 3 min walk distance there is a nice supermarket Xalkiadikis - for all the necessities but also local cheeses and mountain tea and on the beach side a very good shop - Olive Garden - where you can more or less buy all the souvenirs to take with you. It is also a nice walking distance to the town centre. I highly recommend this hotel to everyone who wants a good holiday in Crete!

Olivia Jones

Having just got back from this hotel, we already want to get on a plane back. We arrived at the hotel at midnight and were greeted by the front of house staff with refreshments. The check in was simple and hassle free. Upon arrival to the ‘superior suite’ we were blown away with the room, very luxury and the bed was super comfortable too. There was plenty of room for our belongings, and a lovely balcony with a sea view which we weren’t expecting. We never had to fight for a sun-bed around the pool which was great, we’ve never had this before in any hotel we have stayed in. It was my birthday whilst we were away, we ordered room service breakfast which was 10/10, definitely recommend the pancakes! We were also greeted with a complimentary bottle of champagne which was an added bonus. The staff here are amazing, and I wish we could thank them 100 times over, they really made our stay extra special. The food and drink here is also superb, they don’t go light with the alcohol, and the breakfast selection in the mornings were great too, we were very impressed with the Heinz beans!! The location was fantastic, we only had bed and breakfast but there were plenty of restaurants a few minutes walk away along the seafront. We will definitely be back and have recommended to family and friends already. Thank you

Alexander JJ

We had a wonderful stay at Theartemis Palace! The hotel was clean, comfortable, and in a great location just a 15–20 minute walk from the old town and 1 minute from the sea of Rethymno!! The welcome was warm, with Nikolas greeting us with a big smile and a glass of lemonade, answering all our questions, and giving us a tour of the hotel and our room. He made us feel at home right away! The pool and pool bar were excellent, and the restaurant was amazing every meal was delicious and carefully prepared. We’ll definitely visit again in the future!

Leena Luukka

Theartemis's Rooms were clean and spacious with working air conditioning. We've had a small fridge and balcony too. The prices included beach towels which you could chance when ever needed. The service was very friendly and helpful. The best thing for us was the excellent food choices and pools. There were enough vegetarian choices too as one of us is vegetarian. I highly recommend "All Inclusive". It was well worth! The hotel's location is also very good. The only downside for us was the traffic noise. Overall I would recommend Theartemis highly.

Avner Barr

Lovely hotel and friendly staff. Well maintained and clean. The pool is lovely and the breakfast was very nice. 2 minute walk to the beach and restaurants. The rooms were spacious enough, there was a small fridge and tv. The channel selection isn't good, but there is wifi so we didn't really care. There is a difficult parking situation near the hotel. We arrived off season, so eventually we found parking near the hotel after a few rounds, but I could imagine that in the peak of summer, it could be a challenge. Other than that, great holiday and great hotel.

Natalh Gazim

There was a school trip planned weeks before we entered the room and the hotel knew that a big group of kids would visit.At the beginning we had to carry our bags by our selves until the 2nd floor because the elevator was not working.Secondly the card keys of the rooms were not updated and we had to stay locked outside until they came and fixed it. There was a variety of food, but unfortunately not much of it was actually enjoyable . Some of the air conditioners were not working properly and the room we gad to stay in was too small for three people. On the other side the staff was really helpful and polite.

André Corvini

Big Hotel, nice place, good crew, BUT the food was terrible!! We had 3 meals there, and all of them were not so good. The pasta in the dinner was terrible!! In the breakfast, the café was horrible. So, it was nice to stay there, but the food was really not good

Ramūnas Meš

The hotel is small. All the staff are kind and helpful. The food is very tasty. The rooms are clean.

Adrian Smoliński

Rooms are clean, and not too small, but are not equipped with fresh water, kettle, tea, coffee. Staff is nice and in most cases speak English. I have objections to the meals. Diversity is fine, but it looks, like cooks have no idea how to use spices. For example, if meal has 3 different kind of fishes, you may be sure, that at least 2 of them will have no taste. The same with chicken meat. I recommend pork.

Black Diamond

The pros and cons about this hotel. Pros : the staff is friendly and helpful. The location is good, close to shops, restaurants and the beach a 4 minutes walk. The service is good, they pay attention at the guests. The hotel pool is nice also. Cons : variety of food is poor. Especially the breakfast. The beverages are also low quality, the coke, the cocktails, even the water had a bad taste. Although it's an all inclusive hotel there is no free ice cream for children at the pool bar(other 4 star hotels they have it). We stayed in a family suit with 2 bedrooms, we had enough space but the furniture was old and smelled horrible and the bathroom doesn't match for a 4 star hotel. On the last day the biggest surprise was that we had to pay an extra 40 euros!!!, so we can stay in the room for 3 more hours with a 2 year old child until the transfer bus arrived at the hotel to take us to the airport. This is not professional! Overall we spent a nice 7 days with family in Crete, this hotel is definitely not 4 star, a solid 3 probably.

Drishtee Barua

Stayed there for 11 days for a workshop. I must say, they have amazing service, and an amazing beach side. Every night of the week is a different event. I got to witness Cretan nights with Cretan food and dancing, a Karaoke night and a Magic show night. Their breakfast and dinner buffet leaves us with plenty of options to choose from, along with vegan friendly meals. Highly recommend this hotel for people of all age groups.

Minna Blom

Really nice hotel with such good food and absolutely fantastic staff (take care of each other). Dare to try the massage in the Spa and the sauna! /Keep smiling and the world will smile back at you

Kimberley Richards

On the first floor our room was a good size. The minor issue was that the cold water tap in the bath/shower was not working, but once I let reception know , they came and fixed it straight away. Our view from the balcony was perfect poolside and beach front. The service and cleanliness were 5star. Family-friendly hotel and very peaceful atmosphere. I had a massage at the poolside, which was amazing. Thanks again, Lucy. You are amazing at what you do. The only thing that was not for me was that the breakfast could have been fresher, but I have high standards when it comes to food. Overall, it was a beautiful place to stay, and I loved it.

Kevin Hol

We had an amazing week staying in the hotel! The pool was amazing, the rooms were clean, the food was delicious and traditional and the stuff was very friendly, helpful and warm!!When we arrived they surprised us with a 15 minutes massage, it was great. Aloni the smiley girl in the reception gave us some great recommendations for the area , the lady of the restaurant was so amazing and George at the bar was creating magic with tequila! I would stay again in this hotel, i recommend it!

Luca Chitescu

I saw reviews about the rooms being bad and the service being horrible, but i find that absolutely false. The rooms, while old-looking, are confortabke and very welcoming. The doors are kinda bad (locks are hard to open (because you need to use a key). In my opinion, the food is great! Although there are not many options, the quality is better than expected. The staff is great, the people at the reception are kinda quiet, but the rest of the staff are nice. Location-wise this is the best, a few steps away from the beach meaning easy access. The animation team is good at keeping kids entertained, with games, dances & more. In coclusion, its a nice, cheap hotel that can provide anything you need for a nice week with your family!

Steve Salter

Had a lovely stay at Alexander House Hotel. The views are stunning over the bay, but there arequite a few steps if mobility is an issue (it wasn't for our group). Food was varied and interesting, we never had an issue in finding something to eat. Very good for an all inclusive. All the staff were brilliant, so welcoming, friendly and helpful, a real credit to the hotel! Close to the beach and town if you leave through the bottom of the hotel rather than via reception. The town is quiet, exactly what we wanted for our holiday. Sunbeds available on the beach for €5 a day if you want a change from the pool. Rooms are clean and functional, linen and towels changed regularly. All in all, we had a lovely stay, would definitely recommend for a relaxing break.

Panagiotis Pantaleon

Our stay at the hotel was simply outstanding! The room was spotless, comfortable, and elegantly decorated, with everything we needed to feel right at home. The mattress was very comfortable, the space quiet, and the view absolutely breathtaking. The food was a true culinary experience, a rich breakfast buffet with great variety, from fresh fruits to traditional local delicacies, and the meals were always of high quality and expertly prepared. I’d like to thank Evgenia at the restaurant for being so kind and always with a smile. She is a great cook! And of course all the people at the restaurant were friendly and we were having fun ! A special mention goes to Soula and Natasha at the reception. From the moment we arrived, they welcomed us with a warm smile and a friendly attitude. They were always willing to help with any questions or needs we had, offering valuable information about the area and providing outstanding service throughout our stay. Their presence truly made a difference! We will definitely be coming back and highly recommend it to anyone looking for a flawless hospitality experience!

Joan Mansfield

Outstanding Cretan food with good staff. Rooms are very clean. My room hasn't much of a view, but that's a minor point. I'm very happy here. Solo traveller.

John Walker

Wonderful stay at an extremely relaxing, friendly and accomodating hotel. Our hosts & all the staff made our stay absolutely superb. Range of food in the restaurant was delicious, drinks options great too. Highly highly recommend staying here!

Matthew Kingdon

Lovely hotel. Great location, staff are fantastic, food is really good, especially the pizzas!

jessica bainbridge

Such a lovely place to stay! The staff couldn’t be more helpful if they tried! Especially if you are going as a family they see to your needs 100%! Everyone was so friendly and welcoming plenty of food and drinks at all times of the day

J Smith

Absolutely loved our stay here . Booked last minute and couldn't have been more happy. The staff are absolutely wonderful and can't help enough. We secured ground floor bungalow rooms with private garden and plunge pool which was a godsend in the soaring heat. Food was plentiful and really good choice The downside is there isn't anything going on in the evenings but a quick walk into town 5 minutes and you're right at the seafront, restaurants, pubs and eateries as far as the eye can see. Easy access via bus to local towns and only half hour travel from the airport. A quaint town with so much character. We'd definitely book here again Thank you to all the wonderful staff who run this hotel like a finely tuned spring

Akysz Tytyż

We spent a week at Katrin Bungalows as a family of four and overall, we were happy with our stay. It’s a place that offers a good balance between price and quality – ideal for a relaxed family vacation. The biggest downside was the room – we stayed in a Room Family OpenPlan Balcony or Terrace. While it had been cleaned before arrival, it wasn’t spotless: hairs on the tiles, dust in the corners, and a poorly cleaned mirror. Daily housekeeping was provided, but not particularly thorough. The room and bathroom furnishings were quite dated and tired. Now let’s talk about the food – which was absolutely the highlight. Fresh, varied, and really tasty. Every day I looked forward to the lunch-time pita – warm, stuffed with meat and fries, made fresh right in front of you. Simple and delicious. We also really enjoyed the senfeta, Greek yogurt with honey, and crispy breads – all of great quality. And the most surprising treat? The dessert called Pergamonto. I completely fell in love with it – especially after our waiter, Petros, shared the story behind its preparation during one of our dinners. That personal touch made it unforgettable. The staff were amazing – friendly, helpful, smiling. Everyone we met, from reception to restaurant, made us feel welcome and cared for. As for kids – the hotel is very family-friendly: four pools, a play area, daily activities, and evening entertainment for both children and adults. In summary: if you’re looking for a place with heart, great food, warm staff, and a laid-back vibe – this is a solid choice. We’d consider coming back in the future – hopefully to a better room!

TJ Combo

A very clean hotel at a central location and close to both the beach road, around which you will find many restaurants and shops) as the main road leading from Chania towards Agios Nikolaos. The staff is the biggest plus here; from the reception to the cleaning personnel, the bartenders, kitchen/restaurant and the management. They all do their very best to give you the best stay possible. The food is nice with enough variety. The drinks, although not of known brands and with adjusted promillages (which is common in all-in formulas) are fine too. They do not serve fresh coffee unfortunately and for fresh orange juice they charge €3. They offer some services such as massages and car rental. They also have a (small) gym with few machines of which some didn't work unfortunately (tip: have it looked at). They also have two pool tables at the cost of €2 per play. Also these should be looked at since one cue was broken and one table was missing the 'crayon'. The pools are nice with enough sunbeds and a small kids 'slide'. Pool bars are presented where you can get a drink and snack. Rooms are small and rather noisy and the beds come with spiral mattresses that were too tough for our liking. There is no 'kids area' nor inside entertainment so at times of bad weather you'll have to hang around at the one bar that offers an inside seating (then again, there's not many days of bad weather on Crete). The bartender is cool though :) The main thing that is missing here is some 'cozyness' in both the restaurant and bar area; they both could really do with softer/warmer lighting and some plants/wooden ornaments whatever to 'cozy' things up a bit. Right now we felt it's too 'sterile'. That would surely add an extra star to the ratings. Other than that, we had a nice stay and would probably come back again during our next trip to Crete. Thanks staff!!

Neil Horne

We stayed here for a week at the back end of the season. I have no complaints about my stay and would visit again. There is a good choice of food in the restaurant, which has indoor and outdoor seating. The staff are very good and the Hotel has a good standard of cleanliness. The rooms have air-conditioning and comfortable beds. My only criticism is the rooms could do with a bit of updating. You need to bring your own shower gel and shampoo. There are a couple of pools, with a separate one for the children. We had entertainment most nights, but this was probably due to being at the end of the season. There is a bus stop outside the Hotel, and it's only a few minutes walk to some very nice beaches, surrounded by a good selection of bars and restaurants.

ratt# whore

Was celebrating here,in Hersonissos,my friend’s birthday,and decided to stay in this hotel. It was our best decision!Everything was great 😊 Our room was so nice and clean,food here is just amazing, and waiters are so friendly 🥰

Marie Faulkner

This is NOT a disabled friendly resort. It is all Hills and steps no lifts. There is one ramp to reception but no other ramps to any of the eating areas. The food was very samey every day. The Food could do with identy cards with allergens on. Not very many choices for celiacs. Did not like the atmosphere when the restaurant manager was on duty, staff were less friendlier and being told to remove empty plates from guests tables even when the rest of the party were still eating. The accommodation was basic with dated decor that has not been maintained and no comfortable seating other than beds. WiFi stronger in restaurant but not in accommodation. Adjoining neighbours can be heard easily. Daily Cleaners were very basic. Teas and coffee tray not refilled at all of the holiday, we had to ask for supplies or bought our own for the room. Resort facilities are in need of love and attention, I'e gym needs fixing or replacing as equipment was broken. Tennis courts and crazy golf needed much attention. Otherwise beautiful scenery with hills.

Jackop

The hotel was a huge disappointment. The rooms are old and extremely small. Nothing matched the photos or the description. The pool is nice, but like the rest of the hotel, it is outdated. It ruined our vacation, and spending time there wasn’t worth it. The food wasn't exactly tasty, and it was the same every day. The drink selection was good, in our opinion. The only thing we were satisfied with was the room service. The lady was very nice, and our room was beautifully cleaned every day. I do not recommend this hotel.

Sofia Berberyan

I highly recommend this hotel , personal is very friendly , very nice people ! Food is delicious and literally 24 hours) View is amazing !

S

Overall it was a nice hotel, for the price it is really good, I’ve seen lots of negative reviews, but I don’t really get it, no hotel is “perfect”… i felt like the staff were trying their best, which was nice. The hotel has its own little shop near the bar, there’s 2 pools, a nice view and on some days there’s live singers who perform and make it all pretty romantic. Nothing serious there to complain about from me, the cleaning staff were nice and I got to know them pretty well. Though I must say that the beach is a hill walk down, it was okay for me but if you’re not so sporty or have health issues or are simply a little older I’d recommend you to take a taxi to the beach n back or rent a car. (Renting a car is what I recommend a lot, there’s a really beautiful places in Crete, and near this hotel :)

rebecca

We are returning to this hotel in a couple of weeks and cannot wait to arrive! It's very clean and comfortable with excellent facilities and very friendly staff. The reservations manager Maria is particularly kind and helpful and went out of her way to accommodate myself and my teenage daughter. We really enjoyed the food and found everything to be high quality. The main restaurant is very clean and spacious and had a large variety to choose from without repetition. The ice creams around the pool are also really good. The location is a few minutes walk from stalis which has a beautiful beach and lots of cute little shops. Love this hotel and can't wait to return. Highly recommend.

vinny A

Excellent hotel. Staffs are extremely helpful, rooms properly cleaned every day. The food variety was just exquisite. I want to particularly mention the outstanding staffs like Dimitri , Manoli and the rest. I would definitely be coming back here.

michael wood

Stayed at the grand hotel for 9 days on a HB basis, first the hotel and grounds are absolutely spotless very clean . Nice to have a pool area where no children are allowed and no ball games nice and quiet, the other pools are more catered for families also the water slides are very good. No problem getting sunbeds and no issue with people reserving them with towels first thing in the morning. The food is varied and plentiful and service in the restaurant is very good. Entertainment I thought could have been better. Hotel provides a shuttle bus to the beach throughout the day, but you can walk in to town in 15min, also the hotel is on a steep incline so if you are bad at walking it's a climb, but the hotel has a on call vehicle to get you to your room. The hotel was quiet and the outside snack bar was closed, so if I was on a AI package I would have been disappointed. Me and my wife had a massage at the spa, and victoria the therapist who I had was very good and very professional, probably one of the best massages I've ever had, Georgia did my wife's massage and again my wife thought it was heaven. Location of the hotel is ok once you get to know the area, and would definitely recommend.

Joe Ariel

The hotel is not up to par with hotels in 2025. The rooms are very small. The beds are uncomfortable and worst of all is the service. All the hotel employees look like they were forced to work. The food in the dining room is mediocre and not recommended. The prices of drinks in the dining room are excessive. Do yourself a favor and choose another hotel

Jacco Bogaards

We enjoyed our stay very much! Despite of the wheater, we had a great time! Special thanks to dimitri and staff in the restaurant! The tall dutch family

Zoe Taylor

We have visited Maritimo twice now and are looking forward to going back for a third time next year! This family run hotel is just perfect, our new favourite place, the staff are all so kind and make you feel so welcome! The rooms are beautiful, the views are stunning and the location is fantastic. Lovely pools, lovely facilities, lovely food and the best team of wonderful people working there. We love our morning coffees in the pool bar with the beautiful Lorena and Athena and relaxing in the bar watching the sun go down in the evening with drinks with Nicos! Beautiful place with beautiful people, I cannot recommend this hotel enough! Xx

Jennifer “JenlouX” Clare

I had the most wonderful 10 days here. The food was exceptionally nice. The hotel was flawless. The staff were beyond helpful. The swimming pool was stunning. My friend was even given a gorgeous birthday cake on her birthday. I will definitely be coming again. There was nothing that I didn't like about this hotel. We had the best time thankyou so much for our lovely holiday. You guys made it the best for us.

Anne Saunders

A lovely hotel right on the sea front. About 10 min walk across the other side of the harbour but 2 min walk to other shops/bars. There is a cove across the road from hotel with clear waters to swim in. You can watch the small boats come in. The hotel has 2 pools, one has the pool bar with big selection of food and drinks, plenty of places to sit, the other pool is nice too and quiet for a relax. Both very clean. There is also a grassy place to sit and hear the sea and relax on sunbeds. The lady at the pool bar was lovely, Athena I think her name was and the other lady in the restaurant Georgia was real nice. Please thank them. All staff were friendly. Breakfast & dinner at the restaurant was lovely and plenty to choose from with different varieties too each day. We paid/booked a garden view but unfortunately we didn’t get that. It was a nice quiet room but balcony looked over a side road but it was ok though as there was a big tree to block us and it was a quiet side road. The whole holiday was fantastic. I would definitely recommend staying here for couples and Adults rather than kids.

Gillian Welsh

The hotel is lovely very friendly and helpful staff.the is nice.the bedroom's are spotless and pool is nice.

Julia Buchen

Great hotel near the sea, directly at the harbour of Sisi. Clean Rooms, delicious greek food and friendly service. We enjoyed our stay here with our children

Peter Erjavec

I recently stayed at this hotel with my family and had a very positive experience. The cleanliness was excellent — everything from the rooms to the shared areas was spotless and well looked after. I’d give it a solid 4.5 out of 5, as there’s always a little room for improvement, but overall it was truly impressive. The hotel staff were helpful and welcoming throughout our stay. Everyone we interacted with was professional, kind, and ready to assist whenever needed. Their friendliness made a big difference and helped us feel at home. Again, a strong 4.5 out of 5. One of the highlights for us was how child-friendly the hotel is. There were plenty of activities and spaces designed for kids, and the staff were very accommodating to families with young children. It’s definitely a great choice for families. The food was decent — I’d rate it around 3 out of 5. While breakfast had a nice selection and the ingredients were fresh, the overall variety and taste of meals could be improved. All in all, a great hotel for families looking for comfort, cleanliness, and friendly service, even if the food didn’t quite match our taste.

Zala Benda

The hotel is nice and the staff is very kind. The hotel is perfect for kids, the organize the kids disco (music and dancing) every evening. They have 2 pools which are nice. The room are clean and nice. They have ventilators, fridge. The room is cleand every day. The food could be better. It is too much spice or not at all.

Aurélien Bacconnier

A Fantastic Stay at Kalives Beach Hotel! Our stay at Kalives Beach Hotel was absolutely wonderful! The staff were incredibly friendly, helpful, and always made us feel at home. The food was delicious with plenty of variety to satisfy every taste. We especially enjoyed the entertainment — fun, well-organized, and a great way to end each day. A big thank you to the whole team for making our holiday so special. Highly recommended — we’ll definitely be back!

mariakuc1

We just had a FABULOUS! holiday with our seven year old twins at Kalyves Beach Hotel, Crete. Great location, delicious food, friendly people, comfortable room, the beach on the doorstep, the river, the indoor swimming pool - it was a truly unique experience. A special mention to reception lady Angeliki, who was super friendly, helpful and professional, and made our stay very comfortable. She was always willing to help, and went above and beyond her duty - one could see she truly enjoyed her work. Also to friendly Ria, who made our check-in easy. Special thank you to all always smiling and helpful catering and cleaning ladies. Furthermore, we were hugely impressed with the animation worker Iva - she was super friendly, fun, and knowledgeable. She was by far the best children club supervisor, kids' disco leader and animator we have ever met. She was also a fantastic yoga and water aerobics instructor. A true professional, able to multitask brilliantly, she made our stay very special and our kids loved her. We were very impressed by her easy going, yet professional attitude, lovely way with children, ability to speak multiple languages and attention to detail. Iva is a real asset to the company! Lastly, we absolutely need to mention Mathew, the GTravel company representative present at the hotel. He was very friendly, always with a smile, and outstanding in providing us all the information needed and sightseeing tips. He was an absolute delight to interact with. We were very comfortable in a car he loaned us and had magical sightseeing experiences. Thank you, Mathew! Finally, the entertainment provided by the hotel was world class - Tony the Magician, Belly dancing, Greek dancers - we enjoyed it very much. To sum up, we loved our holiday and we recommend this hotel wholeheartedly. My boys asked to 'go back and stay for a year there'. Thank you, Kalyves Beach Hotel! 😀

Stevie Knight

A Perfect Holiday at Kalives Beach Hotel! I recently had the pleasure of staying at Kalives Beach Hotel, and I must say it exceeded all my expectations! From the moment we arrived, the staff made us feel incredibly welcome — warm smiles, helpful advice, and genuine hospitality were constant throughout our stay. The location is ideal — right on the beach, with stunning sea views and just a short walk to the charming village of Kalives. The rooms were spotless and comfortable, with everything we needed for a relaxing stay. Waking up to the sound of the waves was simply magical! What truly made the difference was the atmosphere created by the amazing team. The Guest Relations and Entertainment Manager did a fantastic job ensuring guests were happy, engaged, and well taken care of. The evening entertainment was a highlight — fun, lively, and perfect for all ages. The food was delicious, with a variety of local and international options, and always fresh. The pool area was well-maintained, and we loved the easy access to the beach for a swim or sunbathing. If you're looking for a place that combines comfort, great service, and authentic Cretan charm, Kalives Beach Hotel is the perfect choice. We will definitely be back! Special thanks to momo.

Marijka Pro

Nice hotel for a vacation. Cozy rooms and a comfortable atmosphere. The beach is small but good enough for swimming. There aren’t many food options, but it’s still sufficient. The best part is the staff, especially in the kitchen - very positive and helpful. A special mention to Executive Chef Illias, who not only treated our kids to ice cream but also gave them his warm attention and hugs. They love him and will definitely miss him!

Korab Xhaferi

Fantastic hotel, location is ideal. The room was so big for a family of 5. Staff are assertive and very hard working. We had a great time. Hotel does look dated but their hospitality is second to none!!! Enough choice for everyone. Weather was so hot as well. Even had to clear the sand storm. The cleaners work all day & night.

Jim Mackay

Hotel is a traditional hotel with great location within 50metres of beach. Plenty of pubs,restaurants and shops nearby. Staff are pleasant,helpful and friendly.staff constantly can't do enough for you. Rooms are traditional Greek rooms and hotel is nice and quiet everything you would want for a nice relaxing family holiday. Would definitely come back here amazing staff lovely hotel.

M. Mala

Lovely little hotel, staff are welcoming and always have a smile on their faces. We came here as a group of four friends for a relaxing hen do. The staff, especially Ilias and Ivan went above and beyond organising a lovely celebration for us, we had such a great laugh, dancing the night away! Benny behind the bar was really attentive and nothing was too much trouble. Thank you for making our stay one to remember!

Leo Mackay

Great hotel with lovely staff, from the moment you step in you are greeted by a lovely receptionist very happy and a great way to start they always have a smile on their face and they love to chat always will talk to you and have a laugh. The food is lovely there's lovely kinds of meat and the pork is great, breakfast is lovely as there is pastry things and also a traditional breakfast such as eggs beans etc. The pool is very clean and there's plenty of loungers just to chill by the pool. There is a market right next door where you can get whatever you'd need also the beach across the road is very clean and the water is extra clear. The rooms are quite spacious and good for a family stay. I'd very much recommend a stay here at diogenes.

Oana B.

We stayed in the summer of July 2023. The hotel offers a great location near the sea. The staff was very friendly and polite, trying to solve any issue. Rooms are spacious, comfortable and clean. The sea view room has a great panorama. The food selection is different and delicious. I recommend this hotel and experience!

Alexandru Gutan

The best! Everything was amazing! We stayed in the seafront room. Nice breakfast and dinner included which was very versatile. Bar by the pool serves nice cocktails and ice coffee 10/10

Helena Crossley

Had a fab week with the family at the hotel lovely people really friendly, staff really nice and helpful. Rooms really clean hotel spotless. Lovely pool, right on the beach. view of beach and sea beautiful, Couldn't wish for more, so relaxing. Me and my boys loved our stay been home 5 days want to go back. Cheers guys for great holiday love helena and the boys. Jason , Dylan , jaydan xx

Mari Alexandru

A very nice holiday experience. The hotel îs on the beach, it îs a quiet place and has a spectacular view. The staff îs very friendly. We hâd a great time here. We strongly recommend it!

Cosmin Sabau

Nikos and Katerina were very helpful and helped us with all the infos we need during our holiday. They also have a car rental agency which was very nice as well. The bar and the food was great, with lot of greek specialities at dinner. Free sunbeds inside the hotel area and very close to the beach ( like 5 steps away :) ) Thank you for a great stay to you, Nikos and Katerina 👍🫡

Maud NTONGA

I stayed at this hotel recently and unfortunately, my experience did not match the expectations set by the photos online. Positives: • The breakfast was decent and satisfying. • The room itself was functional, and everything was kept clean. • The front desk staff were exceptionally warm and helpful, definitely a highlight of the stay! Negatives: • The photos online make the hotel appear far more luxurious than it actually is. In reality, it’s more of an apartment-style hotel with no real services like room service, which was disappointing. Lots of water and pipes problems. • It was quite noisy during my stay, and the noise levels made it hard to relax. • The overall standard of the hotel did not match what was advertised. Overall, while the staff and cleanliness were great, the experience didn’t meet the expectations set by the online presentation. I wouldn’t recommend it if you’re looking for a luxury stay as pictured in the photos.

Steve Woodford

An utter gem of a hotel. The location and rooms are very nice. The food is far above our expectations (and far better than other, more expensive, hotels we have stayed at). What makes this hotel so perfect is the staff and the service. They go above and beyond to be helpful and professional. I am so pleased we found this place, we will definitely be back

Haim Benita

Beautiful hotel, warm service, we were greeted upon arrival with a personel nice presentation welcome drink, several pools in different locations in the hotel, a private beach in front, lots of activities for children, there is parking for cars to the hotel. We were in a large room with 2 bedrooms and a kitchenette with the option of self cooking for those relevant

Wing Lo

Stayed for a week and had a nice holiday. Rooms are clean and ok. Living area was a bit small (we stayed in the loft/appartments). Rooms were a bit noisy, i could hear our neighboors talking. On our last day our kids (12 and 15) went into the heated pool for a bit. The weather wasn't great (windy and a bit of rain). They were sent out after a few minutes by someone (guy) from the staff (main desk). He said, because of the weather it was dangerous. 15 minutes later we went out for a walk (weather was unchanged) and we saw several kids and adults in the pool.. So service 3 stars out of 5.. Location was perfect near the beach.

Sarah Classick

We had a really great week at this hotel! The staff were excellent, really helpful and friendly. The breakfast was excellent every morning with a good selection of local foods alongside staples. The pool and beach were both really great, it is next to a road that you have to cross to get to the beach but it was never busy enough to be problem. We both had fantastic massages in their wellness centre on our last day which were a (necessary!) highlight. Room was fairly basic but we were really only there to sleep so not so much of a problem for us!

Koralia Milioti

Amazing stay! Bright, comfortable rooms and welcoming staff. The food was excellent with lots of variety. The hotel has a perfect location right by the beach and it has four pools for relaxing moments. Malia Bay really exceeded our expectations — can’t wait to return!

Aristeidis Atsalakis

We stayed at Malia Bay Hotel for the third consecutive year, and were amazed by the transformation. Visiting in April, we saw the newly renovated spaces for the first time. The lobby has been redesigned and relocated upstairs, adding a modern, airy vibe. Everything felt refreshed but still welcoming. Great job by the team!

Konstantinos Tsampourakis

really great visiting crete this April. hotel is great , fully renovated . our sea view room was very clean and spacious! staff and food great also!

Emmanouil Koukoulakis

Great Stay, I recently stayed at this hotel for six days and had an excellent experience. The staff was incredibly welcoming and always willing to help, ensuring I had everything I needed. The room was clean, spacious, and had a stunning view of the surroundings. I particularly enjoyed the amenities, such as the pool and on-site dining options, which added to the relaxing atmosphere. The hotel's location was perfect, allowing easy access to local attractions and the beach. Overall, a wonderful stay—highly recommend!

Andrew Hamilton

I had a really good experience at the Malia Bay Beach Hotel and Bungalows, the rooms were very nice, food was great and the staff were exceptional. I will definitely be going back in the future.

Giedrius Skamarakas

Amazing experience with Royal Belvedere, staff is very friendly and food was very very good. Rooms actually smaller then in pictures but still is plenty of space, sea view is not the greatest as hotel is on levels and see is a bit of distance, but easy to reach with taxi or 10 min in the foot. Greece as always have beautiful scenery, mountains and sea around you with sandy beaches, plenty of attractions for kids with all 6 swimming pools and entertainments. Probably will come back here ☺️☀️☀️☀️

Anais graham

Came for a weeks holiday 5 adults and 1 infant (16 months old). When we got there we was originally in a room quite far away from any of the entertainment and pools and restaurants. We emailed a week before arriving for a cot to be in our room on arrival as we landed late. There was no cot in the room on arrival , this was eventually sorted after waiting 45 minutes. Our room had a balcony with stairs and access to a road which was unsuitable with a child so asked for a move. The staff were helpful and got us into a new room with no trouble. The new room was brilliant our little girl was able to play on the balcony without worrying she was going to fall down the stairs and we were close to all the amenities. All the staff we spoke to were lovely. The all inclusive breakfast and dinner wasn’t amazing but we found the snack bars to be the best. Especially the ones with gyros. Disappointed we didn’t get to explore the hotel more, it was huge and only had 7 days. Plenty of pools to choose from and always plenty of sunbeds around. They had 3 play areas for kids which came in handy. Was a lovely stay

Donatello Dolcimascolo

We spent 7 nights at this hotel. Close to restaurants and to loads of souvenir shops. The rooms were nice and clean. This hotel is made of two resorts the Imperial and Belvedere. They put us at the Belvedere I would say not as nice as the Imperial. There were tons of families with kids and at times it was a bit loud across hallways and so forth. We tried all inclusive for once. The food was good but all inclusive is definitely not our thing since we like to experience different places and restaurants. Overall we like the areas and great views. You should try the restaurant in the resort that specializes in Greek cuisine especially the lamb Antikristo. You have to pay $25 per person per dinner extra not included in the package but totally worth it.

Karolina Szafnicka

Brilliant staff. Very friendly and hard working. We had amazing time. Unfortunately, top pool should be adults only! Absolutely disappointed with screaming and shouting kids while it should be chilled and relaxed adult zone.

Natali Shuster

Our stay at Royal & Imperial Belvedere Resort was a total disappointment, and we strongly advise other travelers to avoid it. Upon arrival, we found that the first room we were assigned was infested with ants. After complaining, we were moved to another room, but it also had the same problem. The hotel clearly has major issues with cleanliness and pest control. We were traveling with four young children, one of whom has autism, and the presence of ants caused him significant distress. The staff did not handle the situation properly, and we were only offered a 10% refund through Booking.com, which is an insult given the severity of the issue. Another major disappointment was the food. The quality of the food was poor, and the menu was repetitive with the same options served every day. It was not only bland but lacked variety, making it difficult to enjoy meals during our stay. Overall, this hotel did not meet our expectations in any way. The unsanitary conditions, lack of proper customer service, and terrible food made our vacation a nightmare. We will not be returning and do not recommend this hotel to anyone.

Karen Phillips

Wonderful place. The food was great and we didn't even eat in any of the themed restaurants. The baklava was to die for! Such a pretty looking hotel, with the blocks of rooms in different pastel colours. The little stone walkways leading to all the rooms were beautiful, lined with vines, lime and pomegranate trees. We had a room for 3, so one was on the sofa bed, which was a worry but it was fine, more like another single bed. The room was large but the air-conditioning was faulty. After reporting a couple of times a brand new unit was fitted. Very clean all over the hotel and pool areas great. Most staff were really cheerful but a couple of the older male staff could be a bit grumpy but they mellowed as the week went on. The entertainment team were husband and wife and they were great, had a great game of darts most days. I never did get that 180! 8 of us went on this holiday with ages ranging between 23 and 58, we all thoroughly enjoyed it. Would definitely go back.

ian patrick

Been to Silva Beach 5 times and going back again in May 2025 can’t wait. No need to list everything positive the times we’ve visited says it all, fantastic place. I’ve even been allocated the same room four times out of the five.

Carter Grandin

The hotel was very pretty and the people were very nice. It's right on the beach and has some great views of the sea. Biggest problem was the buffet style food was inedible. No matter what I tried it was the worst thing I've ever eaten. My wife and I were shocked that so many people were eating it. Since it's in a tourist area the surrounding food is really expensive and not super great. There was a disappointing lack of Greek food.

Paul Smith

Booked this Hotel for a 10 night stay with my wife and teenage son. On arrival at 1am we were shown to our room but quickly realised that they had allocated us a Double Bedroom with 3 beds shunted together rather than the one bedroom annex/apartment. As well as lacking any sort of appropriate privacy, given my son's age (15), he is also 6 foot 6 inches tall so the additional camp bed provided had to be slept on by my wife. Complained to Reception immediately and was told to return the next day. On returning the next day I was informed that they genuinely believed that they had upgraded us, as the room we were in, had recently been renovated. Nevertheless they understood very quickly that the room was not appropriate. By Day 2 they had allocated us to a new room and while we were on an all-day trip had moved our luggage to the new room. This room, although the decor was more dated, served our needs much better and provided us with separate sleeping quarters and a lovely big 1st floor balcony. The professional way in which they turned round this negative scenario into a more positive one and their swiftness to act has to be applauded. The food was great and when called upon the staff were always friendly, courteous and helpful. Yes you have to get up at 7am for a pool sun lounger which wasn't an issue for us but compared to other resorts I have been to, the pursuit of a sun longer is not as ruthless. The entertainment was average but that doesn't matter because unlike other all inclusive hotels it is very much in the centre of a lively area with many bars and restaurants to choose from. We booked the Italian A La Carte and the food was really good. Unfortunately we left it too late to book "Prime Burger" so I would suggest to anyone that you try and book early. All in all a great holiday!

Jon Wilde

We had a wonderful holiday at Silva beach, nicely laid out rooms in small blocks not one big building. 2 decent sized pools, both with nearby bars & loungers. The staff are very welcoming & feiendly. Food & drink is good & we would go again without hesitation. It's situated on the beach with lovely views, is well located with the small harbour/port in one direction with many nice bars & restaurants along the sea front, star beach in the other direction with nice pools, water park & nearby water sports & snorkeling. Many shops, bars & restaurants along the main road that runs parallel & fairly close to the seafront path/road. Up the hill are a series of small old villages that are very nice & well worth a visit, there are plenty of taxis if you don't fancy the walk, there are multiple bars on the way back down from Old Hersonissos to the beach side Hersonissos to ensure you don't get dehydrated! Alar dinner show is well worth booking in for a very entertaining evening.

Raouf Kutaish

The location and the landscape are perfect, but it is one of the worst hotels I have ever seen. First night, the AC does not work, mosquitos are everywhere. They will not let u sleep. My child got too many bites on his face. It was a nightmare. After buying mosquitos repellent, I thought the situation will be better till I was sick from the food then my child was also sick. I stop eating at their restaurant. It was the worst holiday in my life.

Катерина Рисістих

I had such a great experience at the beach bar, thanks to Hara! Her warm hospitality, friendly smile, and positive energy made my visit unforgettable. The cocktail she made was absolutely delicious – perfectly balanced and refreshing. Thank you, Hara, for the amazing service and the good vibes. You made my day!

Kristhian Carl Palmroth

Very bad the pool have salt water they not care about service and very expensive is the worst In my life

Colin Petrie

All round good service but had problems with the A/C, bunk beds were slack and flimsy, food was a bit canteen ish and not a great choice, add more alcohol to the all inclusive list because what you have is not much and fix your slides because where they join together needs to be filled as there like a cheese grater when you go over them. Other than that good location lots to do and nowhere is 100% but it's the small things that count.

Zoe Williams

To be honest reading the reviews I was dreading coming here! I can honestly say we’ve had the best time here! The kids have loved it they’ve been busy all week with kids clubs discos every night for them the entertainment staff have been fantastic :) they been playing in pools all day and the rooms are nice as well. The food has been really good I mean what do you expect at 4* hotel there have been meals for everyone. Lots of healthy options. Only down fall is the all inclusive bar but it depends on what type of holiday your looking for! It’s really close to the town with lots to do. Walking distance from the beaches lots of restaurants near by. We had a late flight home and they let us stay in the hotel all day and use all the facilities until we had left which was a really late evening flight at no extra cost! All in all nothing to complain about here.

Sophie De Nale

I stayed at this hotel in May 2025 with my family and had a very pleasant experience overall. Highlights: Cleanliness: The entire property was spotless: lobby, swimming pools, rooms. Friendly staff: The team was welcoming, helpful, and always ready to assist with a smile. Renovated rooms: Some rooms have been recently renovated, with a fresh and modern touch. Terrace and lawn access: One of the best features was the easy access from the room to a terrace and green lawn – perfect for relaxing outdoors. Kids club: Very engaging for my 4 y.o. daughter. Bar: Nice selection of drinks. Downsides: Poor sound insulation: The soundproofing in the connecting rooms was not great – I could hear my neighbor snoring through the door. Cold pool: The swimming pool was quite cold, which made it less enjoyable, especially for younger children. Pool slide access: The water slides are only available for children aged 6 and up. Although this is mentioned on the hotel’s website, I missed this detail when booking through a third-party platform, which was quite disappointing for my daughter. Limited fresh fruit variety: The buffet food was good overall, but the variety of fresh fruit at meals was quite limited. We would have enjoyed less cakes and more fresh fruits. Overall, despite a few small drawbacks, we had a very good stay!

Gustavo dos Santos Lima

It's a family friendly hotel without being mostly family focused. The kids club works during the day. There is ongoing animation. There is an aquatic park, however children under 120cm or 6y age are not allowed to use it. There are otherwise 2 other large swimming pools. The staff is very thoughtful and attentive.

Lilly Marshall

We really enjoyed our stay at Mitsis. The staff were lovely and generally helpful, food was great and the location was perfect! Food: At each meal there was a wider verity of choice at the buffet. With Veggie and vegan options easily available. It included both Greek classics and home comforts (like scrambled eggs, beans and toast). Each day was slightly different too so you never get bored of it! The Cocktails on offer were tasty too and included spritzers, tequila sunrise and Long Island ice teas to name a few as well as non-alcoholic options. Rooms: unfortunately the rooms are very outdated and basic. The bathroom includes a shower with weak water pressure and the walls are very thin so there are a lot of disturbances in the night. That being said they were kept pretty clean and room service came around every day to clean empty the bins and give us new towels Location and atmosphere: we went in May and were very happy with this timing as the hotel and area wasn’t overly crowded but had a fun atmosphere. There were holiday reps that came to the hotel and led activities such as aqua fit to keep everyone entertained. The pools are lovely and overlook an amazing view. And the hotel is less than a 5 minute walk from the closest beach, there are also 2 other beaches close by within a 20 minute walk and you can do activities like canoeing, jet skiing and pedalos. Overall for the price we were very happy with our stay and would recommend Mitsis to anyone heading to Crete!

Alin Gadaev (‫מה גיליתי‬‎)

We stayed at the hotel for five days and four nights, and truly enjoyed our time there. The service was excellent — the staff was kind, helpful, and always available when we needed something. Even though most of them spoke primarily French, they made a big effort to understand us and assist us in every possible way. It really showed how much they cared. The food was absolutely delicious — rich, varied, and plentiful. Every meal felt thoughtfully prepared, and we always found something fresh and tasty to enjoy. Although we visited during a rainy period, it didn’t take away from the experience. The hotel offered plenty of indoor activities and entertainment, so we were never bored. Honestly, if we had such a great time in rainy weather, I can only imagine how amazing it must be in the summer! In short — a warm and welcoming vacation, with great service, wonderful food, and a relaxed atmosphere. Highly recommended for anyone who appreciates genuine hospitality and a hotel that truly invests in its guests.

Sophie Dee

Currently staying at the Mitsis Bali hotel. The staff are lovely and friendly. The food was good I wouldn't say it's anything to get excited for but definitely a lot of good options, wish there were a few more dairy free options as I found myself eating similar stuff most nights but that is okay! Plenty of meat free dishes available. Rooms are great may be a little basic but I think a lot of hotel rooms are in hot countries. The patio was amazing thst lead from our room onto grass. A fantastic arcade and entertainment. And the cocktails are amazing too I'd love to shout out Marta from behind the bar she is a gem and the hotel are very lucky to have her :)

Terence Verkest

Hotel was definitely good! Very quiet and helpful people. Lots of animation for young and old. Your kids will definitely not be bored here! The food I give an 8/10. Some days better than usual. When you arrive recommend: make reservations for the Mediterranean restaurant immediately for every night. Otherwise you eat I the other restaurant which has more of a canteen atmosphere. Important! If you rent a car, absolutely do not go to Perseas. They try to extort money by first being friendly and then when you return the car mentioning that there is damage. (Even if you have made a video).

Luděk Pužman

⭐️⭐️⭐️⭐️⭐️⭐️ (yes, 6 out of 5) We’ve just returned from our stay at Stella Village, and I must say – the service deserves 6 stars out of 5. From the reception to the restaurants, the bar staff, the Water Park team, housekeeping, security – every single staff member was genuinely kind, warm, helpful, and incredibly welcoming to children (even when some of them didn’t necessarily deserve it 😅). Their heartfelt approach truly elevated our entire experience. Special mention also goes to the entertainment program and especially the quality of the food – way above what you might expect from an all-inclusive resort. Although we’re usually not the type of travelers who stay in one place for the whole trip – we prefer exploring and moving around – we chose this hotel mainly for our little one, and honestly, we have zero regrets. In fact, even though we love discovering new places, we’d happily return here in the future. It may not be a “luxury getaway” in the traditional sense, but what it lacks in flash, it more than makes up for in heart – thanks to the amazing people who work there.

Uhan Buksh (Ina)

I do not know where to start…Me and my family had the best holiday in Stella Village Hotel! It’s a beautiful place where you can have some family time with your children. It has so many activities for children with water park, swimming pools, theatre, shows and kids club.The restaurant buffets were really good. But what made our stay so precious and wonderful were the Staff. From the reception staff, to the bartenders and to the restaurant staff, to the cleaners and to the Spa staff.. they are the heart core of this wonderful place. They are so kind, they are professional, they are so welcoming and they are just happy to help you. The village is beautifully made but the staff working in there make it even special. We will definitely go back there!

Angelina

Me and my friend really enjoyed this hotel. Mostly we enjoyed the weather in April except two raining days but fortunately the hotel had good offers like arcade games and a billiard table. • Room: we had a nice and always cleaned room. The Toilet was separate and had an own room. • Activities: When you visit this hotel you’ll never get bored. When you wanna play tennis you go to the Tennis Court otherwise you can play Minigolf, Dart, Table Tennis or go to the waterpark which was surprisingly HUGE. The fire show in the evening was definitely worth to see. • Food/Restaurant: The food was good. The Fruits and Salats were always fresh. Me and my friend usually ate at the Mediterran Restaurant instead of the Main Restaurant. The Buffet was the same and the Ambiente was really nice especially the waiters were really friendly. At the waterpark you can eat ice cream and other things like burgers, wraps or Nuggets for free. The Bar was also very chill and a good place to sit and play some games. • Service: The staff always tried to make you feel the most comfortable. We had a problem with the safe and immediately someone came to help us out. The employees were always open for a conversation and always gave their best. I would come again :)

Jenny Stewart

Our experience was probably more 3.5 than 4 but I can't select that unfortunately. The hotel is pleasant and clean and the staff generally do their jobs well and with a smile on their faces. It is in a nice location with a beach right outside (the hotel beach is sandy but the one next door is a mix of sand and pebbles). The rooms were clean and comfortable but there was insufficient storage and you could see it was cheaply made - the shelf was wonky and we could easily see daylight around the door frames. We couldn't hear our neighbours when they were in their rooms, but any noise from outside was very clear. One night there was an event at a nearby restaurant and the music was loud until about 4am and it sounded like it was right outside our block of rooms - there was no soundproofing whatsoever. On a typical night it was 11 before everything quietened down which wasn't too bad, but people may want to take earplugs for kids if they don't generally sleep in. The water park was great - we only struggled to get loungers once which is when we turned up at lunch time. The park did get closed whenever there was the slightest drizzle though (including the pools there being closed) so just be aware that they are not always available. The water park is mostly slides and splash pools, with one proper swimming pool for everyone and one section of pool for adults only. The village pools were great as well - yes they don't have the fancy shape of the palace pools but my kids were quite happy playing in them The food was the biggest issue. Not so much the variety, but the quality control. One gyros I had at the water park was really good, the next one just contained chicken skin. The meat at the buffets was often quite tough and the 'roast' potatoes were pale and swimming in butter. There was plenty to eat, but it was just quite hit and miss with how edible the food was. The kids had pizza, chips and spaghetti Bolognese every day so they were in heaven. It would also have been nice to see more variety in the fruit section - different melons for example . Mostly it was apple, pear, pineapple, kiwi and oranges. The Mediterra restaurant was definitely nicer than the main buffet - the food was the same but Mediterra was a nicer, calmer environment. The entertainment was generally fine and the magic show was good. The 'glitch' theme show didn't really work as a theme, but the dancing in that one was good, whereas the glitter theme show had a stronger theme but the dancing wasn't as slick. Overall we had a good week, and the kids had a great one. If the soundproofing of the rooms could be improved it would be better, and just a bit more quality control with the food.

Iveta Yankova

Just had my holiday in this hotel for 7 nights. I am absolutely fascinated with the service and the facilities they offer! The pools are perfect, the entertainment was amazing and staff was fabulous! Definitely recommend this hotel! My family really enjoyed it! Thanks so much!

Moshe Pinhas

🌟 Arminda Hotel in Crete – A 5-Star Experience! 🌟 Just came back from an unforgettable vacation at Arminda Hotel in Crete – and WOW! This place seriously deserves 5 stars, not just 4! ⭐⭐⭐⭐⭐ From the moment we arrived, we felt like royalty. The service is beyond amazing – whether it’s the kind staff at reception, the friendly bar crew, the helpful team by the pools, or the wonderful entertainment crew, everyone goes out of their way to make you feel at home. The rooms are super clean, cozy, and well-kept. The food? Absolutely delicious – every meal felt like a treat, with lots of variety and great quality. 🍽️ There’s on-site parking, which made things really easy for us. The kids’ clubs and daily activities were top-notch – our children had a blast every single day! 🎉 And the nightly shows? Fun, energetic, and different each evening. The entertainment team really brings the place to life. 💃🕺 This hotel is perfect for families with kids – we felt relaxed while the kids were having the time of their lives. So if you’re thinking of a holiday in Crete – Arminda Hotel is the place to be. Highly, HIGHLY recommended! 💙🌞🏖️

Thomas de Wijn

Stayed here for a week with the whole family. Kid's ages 6 to 9. Had a great time. Food is nice, considering it's all mass produced, service is friendly and the pools are nice. I'm not normally an all-inclusive kind of traveller, but I would recommend this one

Caroline Jenkins

Stayed here for a week supposed to be all inclusive but the food was awful so had to pay to eat out, paid for a superior room and was given what I'd say is standard, the beds were so uncomfortable we had to put mattresses on floor to try and get a half decent sleep. Aircon isnt worth having i wouldnt want to stay in the summer. Drinks are so watered down they aint worth having and also only 1 cocktail selection each day never had that at an a.i resort before. Pools were good for the children water slides are only open a few hours a day which was disappointing. Shops and restaurants etc are about 20-25mins walk or get a bus to hersonis. The place is kept spotlessly clean. The entertainment team seemed to ask all children apart from our 2 British kids to join in activities. Aint no wristbands given so anyone could walk in use the pools have food drinks etc. On our arrival we was given no information about food times where you can and can't eat, any children's activities absolute liberty that you're charged to play pool. Only positives I have on this place is the pools are good some staff were helpful and its kept well clean. I wouldn't go back here

Sazuka

Really lovely place and the service is great!!! I enjoyed every minute in this hotel because of the warmhearted people and the hospitality. Especially big thanks to Sofia from Votsalo Bar. Such a beautiful person :)

Lynda Garner

All inclusive with atte time staff. Good for families ! Food is good with one to 3 regional items per meal. Nice to have other the Mediterranean & large pools. Again...Great for families toddlers to early teens !

Яна Клюцька

A wonderful vacation, with the attitude of the staff and food as in the best 5-star hotel🤗 In my entire travel history, this is the first hotel that looks the same in real life as it does on the Internet. The staff is friendly, you feel welcome in this hotel. The food is very tasty and varied. Rooms are clean, a special plus is the first coastline, our room was right on the beach 😍 The rating is definitely 5/5

Manuela Buculei Stefan

The complex has several buildings with a few rooms each, so you don't feel crowded. The sea view rooms are right on the beach, those on the ground floor don't even need to use the door to get to. The extremely nice staff, Claudia and Eleni from the Beach bar, Maria from the reception and those from the kitchen, I apologize for not remembering the name of the lady (Stavra?) who was particularly attentive to my needs. The rooms are clean, very large, nicely furnished. Good, varied food and acceptable drinks included. The musical evening was a pleasant surprise, don't miss it. There are free sunbeds and umbrellas on the beach, and you can ask for beach towels from the Beach Bar. Those who rent cars have a parking lot available. The others can take the bus to Chania, the station is close to the hotel. Don't be scared by the few steps you have to take through thick vegetation, its safe place and it's a pleasure to listen to the birds while crossing it. Thank you all for a pleasant holiday.

Mark Folk

Very friendly and helpful staff , really can see team work 👍. Staff cleaning swimming pool every single day . Very tasty food , every day they make a something different , especially deserts ( sweets ) . Rooms comfortable as well . Big thanks all staff and owners as well , can see everyone work hard for do our holidays best as possible. Definitely stopping on the SILVER BEACH HOTEL at next holiday. Thank you guys 🤝.

Polina

The hotel is very well maintained and it’s perfectly clean everywhere. The staff is kind, friendly and helpful. The service is excellent. Quiet and relaxing atmosphere with beautiful sea views. The beach is pebbly and the sea was rough most of the time. However, the location is very convenient for exploring the western part of the island and If you have a car, you can be at a different beach every day. The area has the most beautiful ones on the island.

Eitan Sarid

We arrived for a short 3-day vacation. Overall it was fine, everything worked as expected. Stalos is there... He is an amazing guy who does everything to make the vacation a success... Unfortunately, on the last day he broke his leg, it was very sad. We hope he comes back soon!

Gayle Strawson

Visited for two weeks in August. The hotel is up in the mountains above Bali which makes for a peaceful environment but think a car to get around was needed unless you want to do a lot of walking/use the minibus service to get to and from Bali. The manager stelios speaks excellent English and is very welcoming and helpful and was always going out of his way to help us when we asked. His son worked in the bar and restaurant and was equally kind and helpful. All staff we met were sweet and friendly, most spoke limited English but way better than our Greek! Rooms are spacious and clean. Pool was nice and no sun lounger fights! Used the partner hotel fillion for the gym and 3 additional pools which was a 10 min drive up the hill, imagine walking it would have been pretty strenuous but there was a minibus which I think you could use if you didn't have a car. The food quality was good but being a smaller hotel the selection was smaller than other hotel buffets. However there was always at least two choices of meat dish, plus a fish or seafood dish. Pasta dish with every meal plus side dishes and salads.With fruit ice cream and cake for dessert. We found something enjoyable to eat every meal but did eat out several days too as the choices were quite repetitive. Overall we had a lovely stay and enjoyed the hotel very much as a base to explore Crete.

Sergejs Andrejevs

DON'T WASTE YOUR TIME AND MONEY. Extremely disappointed, horrible place. We arrived in hotel around 7:50pm at dinner time. Very poor choice of food, small counter with maximum of 6 trays of very bad food. Two types of dry deserts are if gone they are not going to replace them with more. Our room was for 2 adults and 1 child, the child's bed was not made, we had to do it our self's after a very long day and flight, there were yellow spots on the bed sheet. Dirty dining table in the room with greasy stains from previous guests food leftover food on sponge. I will attach pictures with proof . The patio area was awful they kept their bins and bin bags full of rubbish and old car by our room (check the photos). When we asked one of the staff guys to remove bins from our view, he was shouting at as saying it's not smells bad, so it's shouldn't be a problem for us. I was crying, so disappointed, we are travelling around the world for so many years 5 times a year and never experienced our holiday so bad as in this place. The view of the hotel is lovely, but it is a nature, service is extremely low, don't waste your money on it. On the bread area you won't see any kitchen towels, so keep away from their bread as when people come to cut the slice they hold it with bare hands, disgusting, drinks horrible and dirty glass. Unhygienic place, their's no a bare minimum of knowledge of how the hotel should operate. Obviously, it's very bad management We had to do full food shopping because it's impossible to eat their food. Their eggs are soaked in oil, and everything is either soaked in oil or very dry and not fresh. We are paid for all-inclusive and ended up buying our own food and drinks from the shops, absolutely shocked There were so many people from a hotel walking with grocery bags full of food. Everyone faces were so sad and disappointed at the restaurant, no music played at the bar area, no need for party but you can have some music on for people. Such a waste of time and money. We have been travelling every 2 months for many years and have never experienced such a horrible holiday. Hotel was beautiful but the manager and staff definitely hate their job, very rood and doing nothing for the guest. I would strongly advise everyone to spend more time and search for other place for your holiday, don't make a mistake to book this place as you're going to be extremely disappointed and your vacation is going to be ruined 1000% I don't know who left them a nice reviews is it even real reviews ....

Jo Karp

Just got back from a short stay here . Its a really nice well designed small hotel/apartments. The staff are all very friendly and hardworking. The all- inclusive buffet has something to suit all customers . The apartments are spacious with 2 bedrooms, the lower ones also have a swim up pool. The main pool is a nice size surrounded by mountain and sea views. Its far enough away from the main strip to be peaceful but close enough to visit.

Ciara Mcguiness

Do not book this place !!! 4 star more like 3 service let’s the place down Hotel was very pretty aesthetic’s we’re nice for pictures ect rooms are really spacious. the apartment it’s self is very nice We arrived late and the staff were very nice saved food for us said we could use the bar as we arrived late Our door was a struggle to get into everyday so we had to leave our window open as the key was very temperamental we told the staff this and it was never fixed (10 days) The staff switch up after our first night was insane very un helpful gave minimal information barely even acknowledged us when we would ask a question such as can I get a drink more of a grunt a few of the workers looked very unhappy around the hotel no greetings at any point in the day We were a group of 5 girls and asked where the nearest mini market was as there was no in between meal snacks as you would expect from an all inclusive - and we were told we had to go with a worker in his car “right now” The food selection is sad. 3 main courses soaked in oil… if you don’t like them, there is no other options. The carbonara sauce was curdled… there was no lids to stop flies or mosquitoes landing in the food. One member of our group has a few serious allergies and no signs at all we’re put alongside the food. When we asked what the desserts were we were told “local candies” and the worker himself had no clue what ingredients were used. Everyone around this restaurant looked very unhappy we didn’t even bother going down for breakfast we was given food by some neighbours such as milk and bread which is a basic when paying for all inclusive In terms of transport if you do not hire a car you are pretty much screwed we was not told any of this. When we went to order taxis we were always responded with sarcastic comments like “you’re leaving?” and was not told there were only 2 taxis in the area that close One worker who was friendly enough and helpful wasn’t even from the hotel he was from the sister hotel Filion who must of came over to help out No female staff so you may want to bare that in mind before booking We found out that there was a mini train that would take you round a few places we only found this out after talking to a lady next door to us who figured this all out on her last few days She told us that we would need a wrist band to not be over charged this was not mentioned once by the staff very unhelpful Even the train stopped after 10 :30 and the walk back to the hotel from the last stop was about 10 minutes down a dark forest and countryside lanes no path for walking A few times when we was out we noticed a few staff members driving past us which at first we thought was a coincidence until our last night when they parked up to get somethings from the market and circled back round to us and drove past slowly to stare and laugh in our faces this happened on multiple occasions Workers were seen smoking in the kitchen glass cups looked dirty when looking at the glasses we were told it was just stains from the washer , stained chair covers in the restaurant The public bathroom down the stairs was by the kitchen just felt very uneasy and we would always go in groups Overall if you are looking to stay in and don’t mind buying food this place may be ok for you other than that do not stay here

Chris Petryna

We had an excellent trip in early April. The resort is very family friendly with a huge buffet that offered something for each of our kids, along with the separate Hot dog/burger/pizza and pancake/waffle and other snacks bars that were also enjoyed. The resort is well spaced so the room blocks aren't too crowded by each other. Before arriving we thought the water slides, pools and more were further apart from each other but it's a short walk all around from your rooms. It was off peak in early April so we probably avoided a lot of crowds, and got to enjoy the beaches and pools without their being crowded. I'm not sure what peak season is like though there's lots of loungers and more pools available. Good WiFi throughout, clean room. Most of the staff are very friendly. Pool water is cold as a warning, more an issue for the adults I found as kids just jump in. Limited selection of drinks can get boring after a while. Convenience store on site is expensive but you can blow up your own inflatable with their air pump so that's nice. Decent Spar across the road for your random item or other food needs. It would be nice to have a morning take away coffee option. That's about all the negatives I can find, we had a great trip.

peter jones

Family holiday, with two children (4 and 1), mum, dad and grandad. The complex is very large, with a great choice of pools, play areas and bars/restaurants dotted all around. Food was pretty good, We always managed to find something for everyone. The pools are excellent and there is access to a beach which is shallow enough for toddlers but spoilt by tons of seaweed. Overall, a really nice place and a lovely holiday.

aish whyte

Had an amazing holiday here! The food was amazing! The pools were awesome and the staff were great! We loved the rooms also! The only issue we had was there was a private villa (not star beach) next to us and they played really loud music and sung and shouted until 2 am every day. We barely slept which really ruined the holiday. We did ask the front desk to help us but not much was done. Would stay again but asked to be moved far away next time

Paul Smith

We had a fantastic stay at Star Beach in Crete and would highly recommend it to anyone looking for a fun and relaxing holiday. The rooms were clean and well-maintained, providing a comfortable base for our trip. There were plenty of dining options — all the restaurants we tried were really nice, with a great variety of food. A personal highlight was the stir fry area, perfect for a tasty mid-afternoon snack. The resort is incredibly family-friendly, with loads of different pools, water slides for the kids, and fun play areas to keep them entertained. In the evenings, the entertainment was lively and enjoyable — a great way to wind down after a day in the sun. The beaches were beautiful, and it was a real bonus that sunloungers were included. The only minor downside was that the beer seemed quite weak, but that didn’t take away from the overall experience. All in all, Star Beach offers great value, a fun atmosphere, and everything you need for a memorable holiday. Would absolutely go back!

Dato “SoDa” Nazarov

We stayed at Star Beach Village & Water Park and overall had a good experience. Pros: • The food was very tasty with a wide variety at the buffet. • Great location right by the sea, with beautiful surroundings. • The hotel itself is well-maintained and has a nice atmosphere. • The sea was amazing — clean and warm (when the weather allowed). Cons: • There were no slippers or bathrobes in the room, which is unexpected for a hotel of this level. • Service was okay — staff were polite but not very attentive. • Unfortunately, the weather wasn’t great, but that’s obviously not the hotel’s fault. Overall, a pleasant stay. The food and beach were the highlights. A good choice for a relaxed family vacation.

ABBEY Gisanrin

The hotel provides facilities and activities for all ages. The hotel is located within awesome breath-taking views. The food buffet selection was nice, catering for all dietary requirements. They could provide drinking water on tables free of charge not at a cost if you're on Half-board. The staff were very polite and helpful. We had a wonderful week away .

Samantha Walker

Such a lovely, clean and tidy hotel. Staff were at all times all very friendly and helpful. The Aegeo Spa was so amazing a big thank you to Dimitra, Rula, Xrista and George. All your help, advice and always with a welcoming smile and greeting. We thoroughly enjoyed our treatments. Especially the cretan massage and facial. Will be ordering more of the products when home. The smell and how they feel on the skin is so refreshing. The room we stayed in was always neat and replenished. Our son loved how his donkey was wrapped up in his top, and our pyjamas were made into shapes. The view was spectacular and we could see the sunset by the mountains. To wake up and see the sun and the welcoming water of the pool. A lovely way to start the day. The food so much choice and skemthing different at each meal, each day and the puddings were very delicious. A big thank you to everyone at Creta Marine for such an enjoyable and relaxing stay.

James Germany

Firstly if I could give it 3.5/5, I would. The reception staff, rooms and cleaners were faultless. The hotel was constantly being maintained throughout the day. The room was very clean and modern. However if you are a couple who aren’t overly keen on kids then this potentially isn’t the hotel for you. I also wasn’t a massive fan of the saltwater outdoor pool, although very large and impressive. The salt water isn’t the most comfortable to wind down in. We were also briefed by one of the spa staff regarding the indoor pool attached to the spa. She explained it was a quiet place to relax in, so no loud noises, splashes etc. The next day the pool was filled with multiple kids making a lot of noise, not allowing us to relax. I was a little disappointed that you had to pay to use the sauna, 30€ for half a hour is a little steep in my opinion. Spa treatments were also very expensive. No surprise it never looked that busy. The gym was superb, as hotel gyms go it has plenty of equipment to keep you ticking over while you are away. 5€ for a beer from the pool bar would be reasonable, if they were to actually fill your glass to the top, not 3/4 full. Food was good, however one chef seemed unwilling to give me fresh cooked chicken on a second occasion. The hotel is very isolated, closest village is a hour walk east. We ended up resting a car from the rental place across the road, plenty of car parking at hotel. Overall, a pleasant stay, would recommend if you were no wanting to venture out of the complex much and are tolerant of kids.

Monika Kristopaityte

We had a perfect stay for 10 nights at Iberostar Selection Creta Marine. A very nice, newly renovated hotel. Everything was perfect. The rooms are clean, well soundproofed. Delicious daily buffet for breakfast and dinner. Something for everyone. Oat, soya, almond milk, gluten- free products. Lots of choices. Staff friendly, pleasant and professional. Monika&Auris

Albane Knoppek

Very nice hotel, pleasant and in a quiet location. I took 2 spa treatments with Georgia who was very professional and did a great job. I left both times relaxed and very pleased and would recommend the place.

Litsa Vintzileou

We’re having such a great time at Mitsis Cretan Village! The hotel has a beautiful traditional style with all the comfort you need. Our room is spacious, clean, and has an amazing view of the sea and gardens – the kind of place where you instantly feel relaxed. The staff are incredibly friendly and helpful – always smiling and making sure everything runs smoothly. It really makes a difference when the atmosphere is so warm and welcoming. The food has been excellent so far – fresh, tasty, and with plenty of variety. We’ve especially enjoyed the Greek dishes and the laid-back vibe at the different restaurants. The beach is right there and perfect for chilling, and the whole resort feels peaceful and well looked after. It’s a great spot to unwind without being too far from town if you feel like exploring. Since we’re locals and lucky enough to have easy access, we’re already planning to come back soon – maybe even for a quick weekend escape. It’s the kind of place you want to return to again and again. Huge thanks to all the amazing staff for making our stay so special – you’ve truly made us feel at home.

Chamila Hanrahan

Lovely May half term family break. Family room was a good size and clean. Variety of food options including delicious crepes and pizza at snack bar. Lots of pool options and sun loungers readily available. Wonderful friendly staff, thank you!

Sophie

We had a very nice stay. The property is spacious and well taken care of. The rooms are cozy and the airconditioning works well. We enjoyed the evenings in the Main Bar especially thanks to the kind waitress Maria. Our reason for 4 instead of 5 stars would be the food: the quality of the dinner buffet was okay and much to choose from so in the end, we never left hungry, yet regarding the tastiness there is room for improvement. We did not find the aircrafts passing disturbing, yet we stayed at the hotel in the very beginning of the season thus we cannot say anything as to how much air traffic might increase.

Ionut Alexandrut

Review: Excellent Service, Great Food, and Family-Friendly Stay I recently stayed at Mitsis Cretan Village and was impressed by the outstanding service. The staff was friendly and always ready to help. Our room was exceptionally clean, making for a comfortable stay. The food was delicious, with a variety of options that the whole family enjoyed. This place is perfect for family holidays, with plenty of activities for kids and a welcoming atmosphere. I highly recommend for anyone looking for a clean, family-friendly environment with great service and food. We can't wait to return!

Siobhan McBride

We booked this resort off the back of the reviews we read, and they were spot on. Incredible value: food and drink available literally around the clock; choice of pools and beach areas; the most friendly and helpful staff imaginable. We booked the most basic room, which was perhaps a little tired, but exceptionally clean. And the bed was super comfortable. A vast choice at each meal time in the buffet restaurant. Some dishes better than others, but easy to find delicious things every day. My one piece of feedback is about the wine. It is obviously very cheap, and I would love the option to pay more to upgrade wine! But we will be back. No doubt. Thank you to all the staff!

Johnny “Don_John” K

Our stay at Petra Mare Hotel in Ierapetra was simply unforgettable! From the moment we arrived, we were warmly welcomed by the staff, who remained exceptionally polite, helpful, and professional throughout our entire stay. Whether at the reception, restaurant, bar, or housekeeping—everyone was outstanding and genuinely dedicated to making guests feel comfortable. The food was another highlight of our experience. With a wide variety of dishes, both local and international, every meal was delicious and beautifully prepared. The buffet was constantly replenished, and there were always fresh and high-quality options to satisfy all tastes. Dining felt like a treat every single day. The hotel itself is impressively large, immaculately clean, and brilliantly organized. Every detail, from the layout to the architecture, has clearly been thoughtfully designed. The balance between elegance and functionality is truly remarkable, and the spaces feel both luxurious and inviting. We were especially impressed by how well everything flowed—from the rooms to the common areas, everything felt seamless. As for the facilities, they were equally impressive—well-maintained pools, a fantastic kids’ area, a spa, and direct access to the beach made our stay not only comfortable but truly enjoyable. Whether you’re traveling as a couple or a family, Petra Mare offers everything you need for a perfect holiday. Overall, Petra Mare Hotel exceeded our expectations in every possible way. It’s a place we would return to in a heartbeat and wholeheartedly recommend to anyone seeking high-quality hospitality and a flawless environment in beautiful Crete! J.K. - 343

Rene Ramos

Since we arrived everything was great. The staff was very friendly. I can definitely recommend, it's a great place to have a family vacation. The room had a beautiful view and overall it was a very relaxing experience. Both Marias helped us out since we were celebrating our kid's birthday, they organised a cake for him and the waiting staff sang happy birthday. At the reception the accommodated our requests with a big smile. At the restaurant all the staff was very polite and smiling all the time. Themis, at the main bar, makes great drinks and he's great to have a chat with. The best part of our trip for our kid was joining the activities that the animators organised. The team was great, they are all amazing with kids. Special thanks to Salvatore, Francesca, Federico aka "Frederico", and Davide for making Santi's experience so much fun!

Thijs

Location was far away from the airport and the only con of the room was the airconditioning not working optimal. The rest of the hotel made up for it and it was perfect. I had most fun at the main bar. Very nice people who are working there, great laughs, nice talks and the drinks where good. Would probably go back!

Petrina Kenanidou

We recently stayed at Petra Mare (September ), and overall, it was a great experience. While the hotel is mostly family-oriented, it’s still a nice option for couples looking for a relaxing getaway. Reception: Upon arrival, the staff greeted us warmly and gave us bracelets as part of the all-inclusive policy. It’s worth noting that external visitors are not allowed on the premises, ensuring privacy and security for all guests. Restaurants: • The buffet food was incredible! The variety was impressive, changing daily, and the quality and flavors were outstanding. • For the à la carte options: • Almyra and the Asian restaurant left room for improvement in both flavor and service. • Elia Restaurant, however, was our favorite. The traditional Cretan-inspired menu was a highlight, and the flavors were impeccable. Beach & Pools: The beach directly in front of the hotel has some large rocks, but the water is crystal clear and lovely. A short walk away, there’s a beautiful sandy beach with charming local beach bars where you can enjoy the authentic Greek vibe with sunbeds. The pools, while appealing, were a bit too crowded for our taste, so we didn’t spend much time there. Rooms & Housekeeping: The rooms are spacious, modern, and equipped with all necessary amenities. Housekeeping was exceptional, with daily cleaning and fresh towels whenever needed. Staff: The staff at Petra Mare truly elevated our experience. Special thanks to: • Froso from Almyra for being so welcoming. • Giorgos from Elia for his hard work and warm smile. • Elsa at reception for her politeness and problem-solving skills. • Maria (Mary) at the buffet for her kindness and tireless energy. • Stella at the omelette station for her delicious creations and friendly chats. And the real star of the hotel: Maria from Guest Relations. Her positive energy, attentiveness, and warm smile made our stay unforgettable. She’s truly the heart of the hotel and deserves all the recognition! Cons: • The buffet was so amazing that dining at the à la carte restaurants sometimes felt like a missed opportunity. • The cocktails were not the best for cocktail enthusiasts, but there’s a good selection of wine, beer, and spirits. • The spa experience was underwhelming due to cold temperatures in the wet area and indoor pool. Additional Notes: If you’re looking for a quiet and relaxing vacation, this hotel is ideal. While there isn’t much in the immediate vicinity, a car rental service is conveniently located right outside, and the hotel organizes excursions for those looking to explore. This review is long overdue, but the wonderful experience and exceptional staff at Petra Mare made it unforgettable. Thank you for a memorable stay!

Mara Iovan

Very nice hotel,clean, lots of space and entertainment for the children. The food was delicious! We will definetely return!

Lynne Crouth ### NEST ACCOUNT###

Absolutely beautiful hotel. We loved our first time here. Everyone is so friendly and welcoming. Food.pools.entertainment were all fantastic. Our premium room with a sea view was really good. Room cleaned every day. Fresh bottle of water every day. We had a bottle of wine and fresh fruit which was lovely on our first day. Can’t fault anything. Everything was perfect. Well done to all the staff who work incredibly hard. 🫶

Aidas Zulonas

We stayed in a bungalow type room which had an air conditioner. The room was in a corner and far from the main pool (which was a bit noisy), so it was quiet and more private. From the room to the activity pool is about 40 meters. Food is Greek style. A lot of meat, less fish and even less seafood.

Gina Denisenkienė

Very nice hotel, especially if you have children. There is a big seperate pool for them, with a lot of slides, also a lot of activities with animators and even a play room. For adults also there were concerts or activities each day. Food is delicious. Near the sea and in general very convenient because in the evenings you can go for a walk by the seaside.

Flores Mosi

We recently had the pleasure of staying at this hotel and it was perfect for a family holiday. From the moment we arrived, we felt welcomed and well taken care of. The hotel had a warm, friendly atmosphere and was clearly designed with families in mind. The food was absolutely amazing, served buffet-style with a wide variety of options that catered to all tastes. The serve food and drink from 07:30 till Midnight, considering those who arrive late. Every meal was fresh, flavorful, and beautifully presented, with something new to try each day. One of the standout features was the five pools spread across the resort, each offering something different – from quiet relaxation areas to fun zones for the kids. The on-site spa was a lovely touch, providing a peaceful escape and a range of treatments that left us feeling pampered and refreshed. The beach is 2 minutes walk and the view just added another touch. They also do activities in the beach such as volleyball ect.... The evening activities was great. Every night offered something new, from live performances to themed nights, and the kids disco was a firm favourite with my child. She had an amazing time dancing and making new friends, while we enjoyed the entertainment and relaxed knowing she was having fun in a safe environment. The creche was also available. Although we need use the service, but knowing it was there was a peace of mind. Overall, this hotel delivered everything we could have hoped for in a family holiday – great buffet meals, top-notch facilities, endless entertainment, and a welcoming atmosphere. We can’t wait to come back!

Alice B

We have had a great 10 days at this hotel, the rooms are modern and clean. The guys on the animation team are great, especially George, my son Frankie loved him and often wanted to find him as he would make a fuss of him, he’s very friendly, funny & great with the kids! Also Johny, he would call my daughter “chicken lady” they thought he was great. The food is good for all inclusive, lots of option and different themed nights and at the snack bar in the day (gyros, chips, nuggets pizza salad) but we do like to go out, we’re not the type to stay in the hotel 24/7 so we have been out for dinner a few times, there isn’t that much around just a few shops & restaurants. Would highly recommend going to the Knossos Taverna which is 5/10 minute walk, have a children’s play area and they have a band, show with smashing plates and dancing on a Wednesday and Sunday evening which was brilliant. They have a great beach by the hotel, and the shop in the hotel is good too. The ladies on reception, and all staff were always so kind and helpful. Would be good to have a few more English channels on the tv, there was lots of German shows - but would say about 70% of the guests were German. Alcohol just like most all inclusive - pretty weak and tasteless but other than that can’t fault anything else. We have had a great time :)

Christopher KB

Stayed at this resort recently and overall had a good experience. The rooms are comfortable but definitely in need of refurbishment—they could use a refresh. Housekeeping is excellent, keeping everything clean and well-stocked. The food is outstanding—plenty of variety, always fresh, and far better than what you usually find in holiday resorts. Easily 5 stars for the food alone. Staff are friendly and helpful, especially the ladies at reception who are lovely and professional. Unfortunately, the male reception staff could be more attentive—they sometimes act more like owners than employees. One downside: no proper facilities for late check-out. If your flight is at night, there’s nowhere to shower or rest, which is a big letdown. This place is perfect for families—lots of kids running around, playing, and making noise. If you’re after peace and quiet, this isn’t the place. But if you’re looking for a fun, family-oriented holiday, it’s a great choice.

Julie Brown

Lovely relaxing holiday Food and drinks brilliant, lovely friendly staff from the moment you arrive, we arrived late we had drinks and sandwiches in the room. Husbands birthday whilst here and whilst sunbathing they put a cake, sparkling and red wine and fruit in the room. Lovely all round stay would recommend.

Paweł Kostecki

Overall, this is a good hotel with friendly and attentive staff who provided excellent service throughout our stay. While the hotel itself could benefit from some refurbishment—our room appeared a bit dated—it was clean and well-maintained. The food was decent, but not as impressive as what I've experienced at other hotels in Greece. The hotel is located about a 30-minute walk from the nearest village, which is pleasant if you enjoy walking. There's also a public bus that stops right in front of the hotel in the morning, offering a convenient way to explore the surrounding area. The downside was the repetitive music played at the restaurant and bar near the pool. It felt like the same ten tracks were on a constant loop, which became quite frustrating over time.

Sam Driftwood

The Facility of the Hotel is great. It has two pools, a bar, Restaurant and an theater and of course a beach. If the weather is good, you can have a perfect stay here. For diner there is an huge buffet which is included in the price. The breakfast is also really big and good. The only bad thing is the room. It basically just has beds and a bathroom + an television that is older then the ruins of Knossos. The wifi is also non existent in the room. We couldn’t even google something. If you need internet you need to go the lobby.

David Brown

Excellent place for a holiday, Excellent friendly staff and great beach location. Great food and drink. Can not fault it. Even sent a birthday cake to the room on my birthday with chilled preseco, red wine and fresh fruit.

Sabine Edrissi

One of my favourite beaches. Even on windy days you can still go into the water because it is nice and shallow. Good for kids. The beach is very clean, has plenty of parking and easy accessible.

Miriam Ott

Nice and clean beach, really sandy and easy to access. Parking and also a bus station is directly in front, so it’s super easy to get there. We spend a whole day here since two sunbeds with a sunshade were just 7€, so it’s super affordable and worth the spend.

Mark Lacroix

Best beach ⛱️ close to heraklion. We've been from heraklion to Agios Nikolaos and this is by FAR the best, wide, sandy, no stones, no pebbles. Most beaches have stones when you enter the water and don't have even slope. Trust me don't go looking for best beach on this side of the island , save your time and stay on Arena. 3E for beach chairs and 3E cofee, 3,5 E for beer, decent service. Food choice is limited but you wont die starving.Free parking and also as a bonus at least for me is that you get to see planes landing as the Beach is close to heraklion airport .

Zoe Cheatle

Visited june, at 6 pm with family of 5. After we spent hours driving around trying to find a nice beach in the agios nikolas area that wasn't heaving with people, we decided to head the other way towards heraklion, and found this one .... loved it.. big, wide beach and all sandy, sunbeds, free parking, clean, good waves to play in. Could easily have spent a whole day here ( imagine it's busier during the day but still there's alot of space so think it would still be ok and not too cramped like many other beaches we tried ) There's a cafe and a lifeguard and a few different sections with sunbeds you can hire.

Akvilė Aleksaitė

Very nice sandy beach. We had trouble finding a changing cabin - there's one for this quite large beach. Didn't find a shower to wash off the salty sea water. Lots of space to park your car.

Gillian Harris

Pros - Excellent location right on the beach, only 15 mins by bus into centre and shops opposite direction 10 min walk. No problem getting lounger either at the pool or beach. Food was excellent in the restaurant, drink choice was good served with fresh fruit, served in proper glasses at night. Whole hotel spotless and the staff work non stop to keep it this way. Very friendly and helpful staff. Cons- Our hotel room was old fashioned overlooking run down roof tops, 2 nights in a row the shower didn't work and water runs cold due to demand. There is only 2 pool toilets which weren't too busy but these were the only toilets for use outwith room day/night. Snacks between meals very poor, mostly dried up and appeared to be left overs from previous meal. Entertainment at night was pitiful(not sure if hotel pays for entertainment in season) but we opted to go out most nights. Only bar is outdoors which wasn't ideal when it was a bit colder in the evening. Overall the location food drink and service is great but I would suggest more of a 3 star.

Nigel Melton

From a Cornish/British point of view, The staff are really friendly and nice the hotel is clean all round. 1 outside bar and one small pool. The location is good. Breakfast and lunch is very standard for a all-inclusive and the all-inclusive drinks all standard. The only problem is the evening meal is a bit dull and repetitive. On the good side there's lots of restaurants in the area and the city center is 15 minutes bus ride away. The hotel seems well catered for Germans that seems to be the majority. The local beach behind the hotel is all good and fine. I would only saying avoid coming very early season has April to mid may if the weather turns bad and rains it gets very boring because there's no inside bar.

Ivano Oroz

The hotel was great, the food was great, a large selection of food and drinks, the rooms were great, the maids cleaned and changed the towels every day. The only bad thing is that the lady who works at the pool bar and the old gentleman with gray hair were very unfriendly for the entire 7 days. We noticed that they were kind to some people in front of us who were getting drinks, but this was not the case with us and there were other people we talked to who had the same experience as us Big praise for the 2nd gentleman who worked at the bar, very friendly and the animator is also vers friendly.

BABIS EPANOMERITAKIS

Visited from 27th April for one week as a couple. It has excellent kitchen; traditional Cretan dishes like snails, rabbit, to Italian seafood, Asian sweet sour dishes to every taste, great selection of breads, regular bacon, eggs, all made with best quality ingredients, maybe the best I have tasted by hotel,s I have been in tens of four and five star hotels. Restaurant, Bar and reception staff good, do their best to help you. Outside Bar very nice, give clean branded drinks not last quality as some other hotels do. Good views of sea and pool from the outside bar area with clear wind braker to the sea views that keep out the chill winds of night time The room: it was clean, one bed in the middle of room with a corridor that can pass only one person next to it, no chair in the room, mattress and pillows very uncomfortable, got pains on back and neck. The bathroom; you can hardly pass in it. The balcony very small for four star hotel.

Chris Dixon

Lovely hotel right on the beach. Our room was a sea view room view which overlooked both the beach and the pool. Hotel staff were all amazing, really helpful and friendly. Food was pretty good for the most part and when you fancy a change, there are several good taverns about. Drinks were alright, what you expect from an all inclusive. Entertainment looked ok if you’re into that. Me and my partner aren’t so just sat on our balcony with drinks. Wasn’t too noisy, finishes at around 11 each night Bus services are fairly regular to and from Heraklion. Be warned they don’t always run to time and the last bus back is much earlier than advertised (last number 6 is about 11pm)

Gabija Balčiūnaitė

A German senior resort, even all the staff speak german, they could speak in english too but this is a senior hotel barelly young people. Staff are really friendly and great. Compared to other resorts the food its definitely delicious.

ΝΙΚΟΣ ΑΝΕΤΑΚΗΣ

Excellent hospitality, fantastic staff, all areas of the hotel were clean and well-maintained, from the rooms to the pools and the gardens. Great variety at the buffet and overall impeccable service. A big thank you to the staff of Anissa Beach.

rachel hill

Firstly, big shout out to all service staff, who work exceptionally hard. The hotel complex is lovely, spacious and modern, well maintained and clean. The pool is salt water based, always ‘fresh’ when you first get in. The pool area is kept well cleaned, maintained, hosed down daily etc. public facilities are all good. Hotel offers same daily activities such as water pole/daily tournaments/aqua aerobics from the animation team. Street bar at night has a great vibe! Food is lovely, lots of choice, definitely worth a visit to the Italien, tavern and steak corner for the all inclusive offer. The steak was amazing! Tavern, great atmosphere. Drinks are chargeable in the Italien and steak corner. Location, the hotel is just outside Analipsi, there are a few bars here, sadly, not much else. If you want nightlife or shopping you need go to heronnissios. The hotel does a bus (chargeable) a taxi is 10€ each way it’s a 10-15min drive, not really walkable. We do not speak German so sometimes, although we had a lovely holiday, on occasions, staff spoke to us in German. We stayed for 10 nights, paid 36€ for a room safe (shame this is chargeable) and 70€ accommodation tax for one room (informed on check out, would be good to be advised on pending charge when checking in)

RE M

Best Hotel on the coast east of Heraklion. Beautiful park with old palm trees and a Lot of flowers, five Restaurants with good cuisine. And a perfect beach directly in front plus best beach bar with best sunset view! Many employees for many years in Service at this hotel provide best Service!

Jérémy H

My friend and I had a great time at Hotel Anissa during our one-week stay. A few disclaimers before the full review. First, as we came in late April for a week the hotel was at around 70%, which means our experience might be quite different from the full season. Although we were very lucky that the weather was perfect, continuously sunny and between 22 and 27 degrees. Second, the hotel manager graciously upgraded us to one of the newer, more premium rooms. So I cannot comment on the standard rooms. Now, the room we were provided was absolutely perfect. It was comfortable, sufficiently spacious and would have been suitable for a family of four since it offers a double bed and two superposed beds in a separate room. The AC was very effective, a dehumidifier was also provided and the sound isolation (considering we had the room just next to the breakfast area) was very good. The only noise disturbances were the neighbour from above stomping and dragging furniture, but no amount of sound isolation can fix this, it's more a matter of individual behaviour. One negative is that the WiFi isn't too great so plan to rather use your phone data if possible. The cleaning ladies did a good job daily and provided us refills of soap and else when needed. The hotel is adjacent to its private beach and near small shops. The location was a bit isolated but a bus stop was at 20min on foot with regular buses to nearby cities. Ideally get a car but it isn't mandatory. The staff in general was very welcoming. Most staff spoke English and German in addition to their native Greek, some even spoke French. Whenever I had a question, whether about the hotel or about touristic recommendations, I always found them very keen to help and pleasant. They would also remember things I mentioned several days before and would come check on me. We had however some rare rude encounters, notably at the early breakfast where the manager proceeded in explaining everything in German in fast-paced despite me answering in English and then got upset at us for failing to comply with his indications. I understand preparing the morning rush is stressful for the staff but it left a sour taste on our departure day. The hotel offers a very good variety of activities for everyone: tennis (4 courts, 2 of which are free to reserve for all-inclusive guests), minigolf, table tennis, yoga, outdoor pool, indoor heated pool, massages, private beach, etc. The food and drink options are really great and make the all-inclusive totally worth it. The various bars offer around 20 drink options all along the day and until quite late in the evening, including cocktails with and without alcohol, red and white wine, beer and soft drinks, all of them for free and without limitation as part of the all-inclusive package. For food, choices are varied though similarities start to show after a few days, but we never got tired or failed to find one or two new dishes we could try each day. Three specialty restaurants (steak house, Italian and Greek) are also available for free once a week with the all-inclusive, with the exception of drinks which are extra. But by being mindful, one can get away easily with less than 5€ per person per meal. At the spa, I was guided through the offers by Maria, who spoke great French and went out of her way to help (she even picked us at the side of the road as she drove past us walking back from a walk and gave us a lift to the hotel!). The prices are on par with what one would encounter in a regular spa. I especially recommend the Cretan massage, performed by one of the spa's chiropractors, in my case Leonidas, which I found great. Photo shoots are also provided "for free" which is nice to get souvenirs (the photos were nice imo) BUT each picture costs 13€ in digital format (unsure about the price for physical but I would assume higher). A discount if you get 20+ or 50+ photos but unless you plan on getting 6 or 7 photos max, be prepared for a spending of at least a hundred euros. All in all we had a great time and would certainly consider returning!

Vegard K

We were very satisfied with our stay – 3 adults and 1 child. The food was great, and there was always good access to sunbeds, both around the pool and down by the beach, as the hotel is located right on the shoreline. The snack bar was conveniently located between the pool and the beach, making it easy to grab a bite during the day. There was a fun mini disco for the kids in the evening, followed by a show for the adults – great entertainment for the whole family. The staff were always friendly, helpful, and made us feel welcome throughout the entire stay. A special thank you to Front Manager Andreas for his outstanding service and everything he assisted us with – it really made a difference. All in all, this is a fantastic hotel that we would love to return to!

Kristian Manz

We've spend a week in this wonderful Hotel. It was the best we've had so far, definitely worth coming again. +Very huge pool area with lots of options from old to young! Lots and lots of sunbeds :) Also directly by the sea! +Lots of different activity options! +Delicious buffet in the main restaurant Samaria +Friendly Staff, reception, restaurant, pool bar, life guards, thank you! +Nice clean rooms with comfortable beds, only little minus is the lack of chairs in the room, maybe add one or two?

Snir Calif

Overall we had a great time in the hotel, the food was good, the alcohol was good, the facilities was new and clean. Also the gym was great. Thanks to Elpida we had even better stay and felt specials 🥰 thank you so much for your warm service, hope to come again next year!

Touchofabow

I’ll start with the good. .. Beautiful clean hotel, lots of fun for kids. Kids entertainment staff are brilliant as well as the life guards. So friendly and good fun! Great evening disco for kids, then entertainment for adults. The water park is great, bouncy castle area and play area. Sun beds were fab, lots available no rush in mornings to get one. We would get down about 9am and always got one at the front which was ideal. Few issues … we found the rooms are made of cardboard shall we say! So noisy can hear everything .. so if you want a peaceful night you won’t get it. We were in the apartments first and asked to move to hotel, the hotel was just as bad unfortunately. I then got food poising middle of the holiday! Think it was from the squid so that took me out for a day :( We also found there was always a que 5 or 6 deep at the pool bar for drinks which was annoying in the day time. The main dining room never had enough staff for laying tables, or replenishing food, we found ourselves laying our own table many of times which was a shame. Wouldn’t return due to the fact of never having a peaceful sleep and had to take sleeping tablets most nights and ear plugs from the local shop on site. The shop on the complex is great but expensive, there is shop opposite which is cheaper! Or if you want an even cheaper shop, head to the one down the road “supermarket” it has everything and more.

Catherine Doherty

I recently returned from staying at the Atlantica Ocean Beach Resort in May 2025, and the holidays blues are worse than ever. We could not fault the hotel or our stay in anyway. We paid for a sea view room and were not disappointed, the room was clean and the view amazing. The layout and decoration of the hotel and pools were stunning, well organised and there was plenty of sunbeds everyday. A variety of pools depths, slides and children’s pools/splash parks, made it ideal when visiting with a child and kept us entertained. Food throughout our week long stay was consistently of high standard and some of the best tasting food we have had at an all inclusive and there was a huge variety to choose from, even for a fussy child! The wait staff couldn’t do enough for you however, overall staff were friendly and helpful! Special mention to the Lifeguard Team and also the Entertainment Team who both well and truly made our week. The Lifeguards who educated us on Crete and shared slide tips and the entertainment team who had activities for all of us to enjoy, were all approachable and friendly. The Greek evening was by far our favourite and was a perfectly timed end to our trip! We are already looking into revisiting next year!

Vicky Boone

Amazing hotel, staff was always happy and said hello with a smile, amazing and attentive to guests, our rooms was upgraded from two rooms, in an annex to a family room in the main hotel. Beautiful sight on the see and pool area. Thank you very much from the moment we walked in to the hotel the staff were amazing. This hotel will be highly recommend by the four of us.

Barbara Szymanska

Beautiful modern hotel. The hotel rooms are basic, but clean. They have a mini fridge in with bottles of water, a hair dryer, shower etc. I personally don’t believe you need anything else, as you go on holiday you don’t go to stay in the room. The location is each to their own, we didn’t mind it. There’s a beach down the slope of the hotel, there’s restaurants there, very cheap and very friendly with beautiful food. A few shops, and water sports. Cannot complain. The food in the hotel is very nice, they do change it everyday, there’s always pasta on everyday, for fussy eaters. But they do gyros wraps, pastas, loads of veg, salads, different types of meat. Honestly something for everyone. Cannot complain. The only down side is that on the all inclusive they only serve raki and ouzo which by end of the stay we quite enjoyed but at the start it was a hard drink. Overall lovely stay.

Anthony Corrigan

We recently stayed at Blue Bay Resort in Crete and overall, it met most of our expectations. We really enjoyed our time there and would happily recommend it, with a couple of caveats. The location is peaceful and scenic, but it is quite isolated. Without a rental car, getting around the island would have been a challenge, so definitely plan for that. Also, the food at the hotel restaurants was a bit hit or miss, some days we enjoyed lovely traditional hot dishes, and other times the food was only lukewarm and less impressive. That said, our room was spacious and comfortable, with a pool just steps away that was rarely used by others, felt like our own private retreat. One of the highlights was how close we were to Sunset Cliff, only a 15-minute walk away. It's a perfect spot for a short hike and to take in the beautiful views. The staff were a real standout, super friendly and always helpful, they really contributed to making our stay enjoyable.

Іванна Сітайло

From the moment we arrived at Blue Bay, we felt truly welcomed. Although the official check-in time is from 3:00 PM, the reception kindly accommodated us earlier as soon as a room became available — a gesture that set the tone for the incredible hospitality we experienced throughout our stay. Check-out is at 11:00 AM, but to our pleasant surprise, the hotel still provided us with complimentary lunch and dinner vouchers, even after we had checked out. This level of care and generosity genuinely touched us. We had initially hesitated about booking the all-inclusive package, but not for a second did we regret it! The food was absolutely delicious, with an impressive variety at every meal — from fresh salads and Mediterranean dishes to international favorites and local specialties. Every bite felt like it was made with love. What truly made our experience exceptional was the staff. Every single person we encountered was warm, smiling, and eager to help. Their kindness and attentiveness created an atmosphere of comfort and relaxation — we didn't see a single staff member without a smile the entire week! We would also love to send special thanks to the lovely ladies who greet you at the entrance to the restaurant — always so sweet, radiant, and kind. One of them even said we looked like "fairy tale girls", and it truly made our day. Those small, sincere words stayed with us and added even more magic to our experience. Thank you for making us feel so special! Blue Bay attracts guests from all over the world, and the vibe among visitors was just as uplifting — friendly, laid-back, and joyful. It felt like everyone was there to truly unwind, and that easygoing energy was contagious. The hotel’s location is ideal — not far from the charming village of Agia Pelagia, and within walking distance to three different beaches. Yes, you’ll need to stretch your legs a bit, but if you’re like us and love exploring, even an hour-long hike turns into a scenic adventure. The views are simply breathtaking — from the deep blue sea to golden sunsets and picturesque hillsides, every direction looked like a postcard. We are so incredibly grateful for the unforgettable experience and the genuine hospitality. We’ll definitely be back! With love, Two blonde sisters from Ukraine 💙💛

Scott Macdonald

It's a nice place. Staff very friendly and helpful. Food isn't 5 Star cuisine but is still very eatable, I have no complaints. Rooms are pretty basic but modern and cleaned regularly. The location is a bit remote if you enjoy night life, but suited our family. They do a free shuttle to the nearest beach but it's not the best, I would reccomend Agia Palagia beach about 20 mins walk. Pleanty of good restaurants and beach shops, sunbeds for hire 10€ for two. You can easily walk back uphill, but a taxi is 10€. The evening entertainment is if a high standard. There are a lot of steps as the hotel set into a hillside, and a few annexes set away from the main hotel. In conclusion I would reccomend this hotel for a quiet family holiday.

Christos Chatzimladis

Very good Hotel, with professional stuff. We was all happy to stay and to use the hospitality of the people who works there.

Adrian Petrescu

A bad hotel. This is not a real 4 starts . Bad internet over wifi. Also the room are not ok.

Robert Tatai

This hotel is horrible. Back to the ‘80s!

Linette Dambon

Genial

Sabrina Solmon

Very disappointed by the rooms...a dormitory hotel...the rooms are not clean...very poorly maintained...uncomfortable beds worthy of a prison...very old...having traveled a lot, my family and I are the first time we are so disappointed with a hotel, especially compared to Marmara...we did not have the choice of hotel compared to the travel agency (all the French being grouped together in this establishment) but really very disappointed hotel to be completely redone!!!! The drinks are disgusting!!!!Water!!!! We are really making fun of the world! However, thank you to the staff who are trying to adapt to the new restrictions! I will not recommend this establishment under any circumstances, whether it is food, room, service...not worthy of a 4 star!

keelan sawbridge

I Went In September I Had A fantastic time with my family i made friends with all the staff and entertainers. Me and The man who worked at the reception got along very well his name was Petros and He was So kind and brought alot of joy too the table the food and entertainment was very good and the location was perfect as the beach was a 5 minute walk. The water slides were fantastic i highly recommend this place.

moira cook

The hotel and staff are very good. But I think they took shots of the outside from an elongated view which makes it look much bigger than it is. The food is good, rooms are not big enough for 3 .We think they need updating to be 4 *. No Kettle or tea/coffee. First time I've had this. On a wet day like today there is only 2 places to go , your room or around reception or the bar. Good job as a few people have gone home so more space. It's a lovely place in the grounds all things considered. But it's isolated outside, to our left it's over one mile to anywhere, to the right it's over 8 miles. Buses run regularly but you need to know where you are going. Sadly I won't return because of the location . There are also feral cats and kittens that get comfortable on the sofa in reception.

Petri Karvinen

Visited during low season just for a day (day passes available even if you are not staying here). Great small waterpark for kids, and in low season the day pass was really good value for money with good food, snacks etc. included in addition to the water park usage. Staff was really friendly and helpful. The place is relatively easy to reach even by bus (even easier with car), but is a bit remote if you consider staying and would like to do other things besides enjoying all-inclusive by-the-pool holiday (nothing wrong with that!).

Hazel Brown

After a long flight and arriving at 2am in resort we were met by Sylvie on reception who is amazing! She looked after us and walked with us to our room and also ensured we had something to eat. The room was always spotlessly clean and the cleaning was done every day fresh towels and beds made. The food was exceptional and plenty of variety especially the show cooking. The waterpark was amazing and would definitely recommend it with families with small children. Overall would definitely recommend coming to Chrispy Waterpark Resort- we will be back. Special thanks again to Sylvie nothing is too much trouble for her always there with a smile to welcome you and to ensure your stay is perfect.

Claude Barras

Thank you Chrispy staff for the great time. The room were clean. The food was local and good. The hotel is ideal for a family who want to spend time toghether. We envoy a day in Chania, it was only 25 minutes from the Hotel and it's a great place to visit. The staff did extra miles to make everything possible.

Bridget O'Donoghue

Great location, and lovely staff, the kids were well taken care of and the buffet had something for everyone. One word of warning, the beds were extremely uncomfortable

Slobodan Gajić

Location is on the beach, kids pool very dirty, other one small and too crowded. Food is ok you can always find something tasty a lot variety. Rooms on the ground level have mold both on curtains and walls.

Paul McIntyre

Don't come here if you want a pool stay as it's tiny and as the sea is not suitable for kids the pool is over run but them screaming all day until 9 ISH. ( Can't blame them for that). Don't expect a bed as the German guest reserve from 11ish at night with inflatables etc. And to use the sunbeds on the beach (for the resort) and extra 7 or 20 euros a day (which doesn't even have padded beds, unless you pay 20). Flight was at 11pm so for a late checkout had to pay an extra 60 euros.....

Jakub Chrząstek

A great place for a family with children. Very good location, near the beach. The sun lounger on the beach is paid extra, but in my opinion it was fine. Otherwise I couldn't use it. This was the case in the hotel where everything was "booked" by the guest's towels :( Good quality and fresh food. Not the best restaurant, but I wasn't disappointed. The hotel rooms are of a good standard, they are clean and service can be done daily. One downside is very personal and relates to smoking. Smoking is allowed almost everywhere which conflicts with the child friendly policy.

Sunny

We had a 10 days stay with our 3years old child. Unfortunately we can not agree with the stars the hotel has and would not visit it again. Positive was: - directly at the beach - silent - friendly staff - you can walk to the city in approximately 30 -40 mins - mini marked is close Negative/to improve: - all inclusive but not good quality ( almost every day the same, no fresh cooked food, juices are more Sirup and without water not to drink for us) - food is more like casino food (long time at a heating plate) - fruits taste not like in the south’s and a lot of can fruits instead of fresh and healthy ones (wouldn’t be so picky but at the homepage they highlight the food) - all inclusive drinks at the bar are with low quality (cheap alcohol) you get cheap coffee and for the better one you have to pay - sun beds at the beach must be payed - too less sunbeds at the pool, most of them are reserved by people in the early morning and nobody is there for long time. At the big pool are almost no sun umbrellas - the water in the children’s pool needs to be changed and contains a lot of chlor - playground is nice but at the slides you could not slide you stop - the hotel used just plastic cups/glasses, very unfriendly for the environment (not reusable) - they do not offer pool towels for free, you have to pay a deposit of each and money for washing them - beach contains more stones as sand - rooms could be cleaned better (we had ants and sand there)

Alexandru COJOARI

Worst hotel experience I’ve ever had. The owner and his wife started harassing us during our stay, demanding extra money for our child — more than half the total booking price! When I calmly explained my point, they simply refused to speak to me anymore, as if I had no right to question them. For two days, they kept coming back to pressure us, completely ruining our vacation. Absolutely unacceptable behavior. Avoid this place if you want peace and respect.

Sarwanaz Ja

Terrible experience. The owner and his wife are not just rude – they’re manipulative and dishonest. They try every trick to squeeze extra money out of guests, from surprise charges to false claims. It honestly felt like a scam operation. I’ve never dealt with such shameless behavior in the hospitality business. Stay away unless you want to be cheated and disrespected.

Moh. ham

Extremely disappointed. They charged our young child the same as an adult, with no explanation or fairness. When we asked about it, they were rude and defensive. The owner and his wife made our entire stay uncomfortable with their cold and arrogant attitude. Definitely not a family-friendly place. Avoid if you value honesty and respect.

Patrick

Very nice people! After you have been away to the beach or some nice cities nearby, the owners always are happy to see you! The rooms are exactly what you need, with a nice refrigerator. The pool is very nice. Not too busy and a comfortable temperature to cool off. The chef makes good food and also has a big passion for cooking, very nice!! All in all, very nice!

A Nassar

The place is fantastic, run by a delightful family. The spotless rooms and exceptional service made my stay wonderful. The charming terrace with greenery was perfect for relaxing. Ideally located near the town center, with a handy supermarket next door, the walk to the beach was enchanting, I saw lemon, fig, and carob trees which was pretty cool.

Lucy Arians

We had a fantastic time at the Sentido Kyknos Hotel in Crete! The hotel is beautiful, very well maintained, and offers everything you need for a relaxing holiday. The food was absolutely delicious, with a great variety at every meal – there was always something tasty and fresh to enjoy. What truly made our stay special was the incredible friendliness of the entire staff. Everyone was warm, helpful, and always ready to listen. You could really feel that the staff cared deeply about the guests and made a genuine effort to connect with everyone personally. It created such a warm and welcoming atmosphere throughout the hotel. A very special thank-you goes to Markus and Christos, who worked as waiters at the pool bar. They were always cheerful, extremely attentive, and open to a friendly chat. Their kindness and professionalism added so much to our overall experience, and they truly stood out during our stay. We felt completely at ease and very well looked after. Huge thanks to the whole team – we’re already looking forward to coming back!

Tamara T

Really enjoyed our honeymoon. The staff do absolutely anything to make you happy. They are all so wonderful and friendly. The room was nice, modern and clean. The beds comfy and the shower was really nice as well. Breakfast was alright. Personally we did not enjoy lunch or dinner so we ate out a couple of times. The pool is cold but nice. The spa is lovely as well! I Would recommend this hotel, they only should improve the food

Arjan Peters

Tamara and me were on our honeymoon here. The crew is outstanding! They will make sure your stay here is perfect. They work really really hard and they honestly do care. I'd like to thank the next crewmembers for their hard work and their efforts. Because they made our stay so much better; Theo (bar) Christos (bar) Ellie Marianna (bar) Nikos (restaurant) Maria (bar) Markos (bar) Eleftheria (bar) Sofia (spa) Stella (restaurant) The rooms were clean, the shower is amazing !! Its so delightful kids are not allowed. We loved the breakfast, but the lunch and dinner wasn't great so we eat a lot outside the hotel. Food is different every day and there's enough variaty. This was the only downside we experienced. Everything else was sooooo good. The service, the location and the employees! It's a must to have at least an rental car. Crete is an beautiful island and to get the most out of your holiday a rental car is essential. I think the manager (the small one in the suit most of the times) should treat all of the employees with more dignity and respect as well. Clipping his fingers and pointing is not the way how we communicate as human beings. We are all equal. To see that happening is also a downside for me. Please do change that kind of behavior. So the food can be better and the manager should treat the staff with more dignity and respect. *disclaimer: I uploaded this photo with the permission of Christos. Thank you Christos for everything you did for us. ❤️

Jake Tocknell (Big tocknell)

Was my first holiday great service, location was lovely with amazing views, rooms were comfortable and well kept, service was good special shoutout to Ellie and Marcus who were amazing people and made my stay so special 🖤

Christian Cimafranca

I had a very good experience staying at this hotel! 10/10 service and kudos to the Sentido team for making us feel welcome. Eleftheria was a doll!!! Good location and I would recommend any day!

tom brazil

Awful hotel . Bathroom had mold and no shower curtain so the bathroom was always soaking wet . AC didnt work at all yet was still told we had to pay despite reporting it as not working twice. Staff very rude especially the person who i think was the manager and a lot of the rules regarding drinks and food just seem made up on the spot. However the overall hotel is nice the pools are big and the water slides were fun and its in a good location. would not go again though.

Aneta Karlo

Great location ,nice modern rooms , lovely reception and cleaning staff, shame that restaurant staff and manager ruined all by being miserable not welcome you and rude, all waiters feel like they are working under the manager pressure . Food was ok but not the best sometimes was even cold , lack of entertainment but you are in Malia so you have to go out for it. Big minus for not having any all inclusive cocktails other than wine and beer ,raki(the board with cocktails advertised but not put any price so u think is in all inclusive option but they will charge you ), no soft juices only vender machine with sparkling drinks .

Bessie - Vasiliki Broussalis

I take no joy in writing negative reviews about businesses. However, when I am swindled out of hundreds of dollars, I believe I must let other people be aware of my experience. We had a booking at this hotel August 6-8, 2024. I arrived and left the hotel within two hours. Upon arrival, the check-in process was chaotic. There was only one person working at the reception and it was a lot of traffic for one hotel. I witnessed the receptionist charge people for air conditioning, kettle usage etc. I have never experienced this before. We were brought to our room and it was very disappointing. It was dated (which is okay), and not that clean (see pictures of crusty TV remote, ants in room, spider webs on windows etc). The room was hot. The receptionist told me she would return in five minutes to turn on the Ac because they have to turn it on with a key! We waited an hour in the heat. There were other guests enjoying the pool and we could hear them despite closed windows and doors (AC was on at this point). We asked for a room upgrade. We offered to pay. There was no other rooms available. We are business owners so we tried to offer four different solutions to the receptionist but all were rejected. We were told we could not get refunded because the owner who had final say was on vacation, then we were told the accounting department was closed for the day. It was essentially terrible service due to poor management. If you are going to have a single person doing the work, you need to give them some discretion to make decisions. We had the all inclusive package but it was very restrictive in times to consume and items to consume. Too many rules for me. It is either all inclusive or it isnt. Cannot comment on the food as I had none. We were not allowed to check out as we left before the official check out date. This is unheard of to me. No receipts issued, no proof probably to cover themselves and not provide any sort of refund. They kept telling us it is our choice to leave and it was but why can I not have an invoice as proof? We have yet to hear from them in any way but it is fine. That is all you need to know. A business's worth is shown in how it treats clients when there is an issue. The pools looked nice and the location was good. But if a hotel offers bad service and mediocre policies, you should avoid them.

Rūta Padvelskytė

Not what you would expect a 4 star hotel to be like. First of all, the apartment felt like it was just refurbished as it had piles of construction dust in the corner. Walls were empty, old furniture, no bathroom shelves, no shower curtain, no power sockets by the bed. It also smelled like chlorine and bleach so we had to keep the windows open and there was no mosquito mesh. There was also no sound isolation whatsoever so if you’re a light sleeper, you’ll have trouble sleeping as some mornings hotel workers started construction work as early as 7am. There were also no “do not disturb” signs so if you didn’t want your room cleaned you had no choice. The good thing was that apartment was very spacious and had a private balcony with a nice view. Another thing worth mentioning was the dining area. The food wasn’t bad, but there were so many strange made-up rules that made us feel constantly tense. It felt more like an army than a holiday retreat. Also when half-board, you can’t get any drinks or even water with your dinner, only at breakfast. Not a huge loss tho, as all the drinks tasted like chlorine and the coffee was just terrible! However the worst thing was that you could feel and see how tense and stressed all the staff was. There was this one manager who was just walking around and watching everybody work, pointing to an empty dishes and bossing everyone around even though all the staff was working so hard and were so nice and friendly. We hated that our plates were taken away with the last bite, basically while we were still chewing our food but it felt like the staff was pressured to do so by the manager so we didn’t say anything. Overall it was okay for a price we paid as we got a cheap last-minute vacation and we didn’t spend much time in the hotel area anyway, but I would rather choose something different next time. Also, it’s a 4 star hotel, so keep in mind that you’ll have to pay additional 7€ tax per night that becomes a whole 49€ a week. Good things: beautiful surroundings, stunning plants, food variety, tasty ice-cream, friendly staff, good location, nice view, cute cats, quiet in the evening.

Daniel

We booked 1 week vacation here in september 2022 with half board. This is a hotel apartment and the hotel room was very nice, spacious and cleaned daily by staff who provide plenty of towels and do a good job overall. We had a mini fridge in our room and the aircon worked very well. We had a private pool with our room but they also had 2 adult pools plus a kids pool with slides all were great. Hotel was quiet on a night, no noise and well lit. Foods here is okay, standardised buffet but we ate out mostly anyways. All the staff here were friendly and accommodating. It is just a 5 - 10 mins walk to the beach and it's about 15mins to the bus station if wanting to travel to Heraklion and Aghios Nikolaos. There are many supermarkets, restaurants, bars/clubs on the main street, which are open until the early hours of the morning. We had a great time here and would recommend this place to anyone wanting to visit malia and be close to the beach and not far from the nightlife.

Ellie Lang

having a gorgeous stay here! have stayed here previously and this time is even better! we booked the superior private jacuzzi room for two and we are in love! the room is gorgeous and modern and very very spacious! the balcony is perfect during the day to catch the sun and very private! the service in this place is absolutely incredible! they can’t do enough for you! from the moment we arrived they were super helpful, showed us where everything was and asked if there was anything more they do for us! on arrival we received a complimentary spa voucher which was greatly appreciated! the bar staff are are really friendly and really quick service! the main pool area is lovely and surrounded with plenty of space and sunbeds! the hotel is in a gorgeous location and i couldn’t recommend this place enough! i’ve recommended this place to everyone and their grandmas ❤️

Benn Hayward

Second time at this hotel and it really is home away from home! The staff cannot do enough for you! They are attentive, friendly and all round such a lovely group of people! Always smiling regardless and also managed to find my partners bracelet that I had lost! will never not recommend this place to anyone who is looking for somewhere to stay in Crete. A massive thankyou to all the staff at sunset boutique for always going above and beyond for your guests. We will see you again next year!

Natasha Everson

First time in Crete, and wanted a nice chilled holiday as first one in 5 years. This hotel has everything you can ask for, we had a swim up room and it was ideal for what we wanted. Housekeeping visited daily, the pools and grounds are very well maintained and kept to a high standard. Reception were very helpful and friendly throughout our stay, staff at the whole place were friendly and approachable. We were half board and the breakfast and evening meals were fantastic, a wide variety of choice and all freshly cooked. The spa is located next door ro the main hotel reception and I had 3 treatments during our stay and the staff were very friendly and professional We will definitely be coming back

Paul Cullen

Great hotel in a great location. I can't fault anything about it. Firstly on arrival, was met with a smile and a helpful receptionist. We found the staff very approachable, friendly, and very helpful. They can't do enough for you. On arrival at the airport, we found we had no transfer to the hotel, ( no fault of our own). We had to get a taxi, €140. We explained this to the receptionist a few days later ( the same one as on arrival ), and asked him if they could book us a taxi for the return journey home. He said to leave it with him and he would have a word with his supervisor and for me to call and see him later in the week. Called to see him a couple of days later, taxi already booked, €130. Fantastic, brilliant service.

Liam Gilmour

I had the most amazing solo trip at Sunset Boutique Hotel & Spa in Bali, Crete! From the moment I arrived, the hospitality was outstanding. A huge thank you to Kostas, Vicky, and Georgia! They went above and beyond to make me feel welcome and looked after throughout my stay. The hotel itself is beautiful, with stunning views and a peaceful atmosphere that’s perfect for relaxing. The rooms were spotless and comfortable. I honestly couldn’t fault a thing. If you’re heading to Crete, this place is a must. Can’t wait to come back! See you guys soon :)