Michael Richards
Hotel staff are amazing, food good service excellent. The only things I would question is having one person behind the main bar and some times no glasses ( disposable plastic cups) error no and a two drink limit ( Not good if your a family of 4 , join the queue again !! Bar staff and restaurant staff are amazing and work their backsides off to please,entertainment of some sorts nearly everynight , everywhere spotless , great beach ( shame you have to pay extra for beds) but its worth it. Pool bar great and unlimited snacks of good quality, if your expecting softdrinks or mixers to taste anywhere close.forget it, I think a few extra pennies providing reasonable cola ,sprite etc the hotel should invest apart from that a great place to stay and well worth the money
robessssz
⭐⭐⭐⭐⭐
We had an amazing stay at Malia Bay Hotel! From the very first moment, the staff made us feel so welcome 😊. At check-in, we were pleasantly surprised with a free upgrade from a standard room to a bigger, more modern, and beautifully designed one – what a wonderful start to our holiday! 🏖️✨
The reception team was incredibly kind, professional, and always ready to help with a smile. The restaurant staff also deserve a big compliment – so friendly, attentive, and they really created a warm atmosphere every single day 🍴❤️.
The food was delicious with plenty of variety, fresh ingredients, and something for everyone. We truly enjoyed every meal 😋.
Overall, this hotel exceeded our expectations in every way. Fantastic service, lovely people, and great food – we couldn’t have asked for more. Highly recommended and we would definitely love to come back! 🌞💙
Robert Stříž
I recently stayed at Malia Bay Beach Hotel in Crete with an all-inclusive package. The location is good, and the variety of food was nice since there was something different every day. The head chef seemed to do his best, and you could sometimes get freshly prepared dishes if you arrived later.
However, several aspects did not meet my expectations for a hotel advertised as 4 stars. After 11 PM, even water had to be paid for, which I find very disappointing for an all-inclusive stay. Drinks were charged around 5€ after that time, which seemed excessive.
The food itself was often displayed in advance, so if you didn’t come early, it was usually cold. While the meals were varied, the taste did not compare to what you can find in local restaurants.
Housekeeping is a real downside—towel changes and toilet paper refills were poor. After four days we only received two out of three fresh towels, which is unacceptable in my opinion. The room also looked rushed in construction, paint over wood, mold in the bathroom, and overall not what you would expect from a proper 4-star hotel.
Overall, I would personally rate this hotel around 2.5 stars, not 4. The staff were friendly and even asked guests to write positive reviews, but the reality is mixed. While the variety of dishes and the effort of the chef were positives, the service, room quality, and “all-inclusive” conditions left much to be desired.
Emma Semianová
We were here on vacation two weeks ago. The food was delicious, we always liked it and we always had so much food to choose from. The staff were super sweet, they also made me a cake for my birthday and it was so beautiful that they made me cry with joy. The hotel rooms were always clean. The bar which is right by the beach was my favorite place. Every night there was a great program and the bartenders like Thanos and another girl were the best. We will definitely be back next year!
Aneta Slotwinska
We stayed in Malia Beach hotel for 6 nights last month, and have to say it was a great choice. Great location, away from crowd, with spectacular views from the hotel beach, but close enough to the center of Malia. Staff in the hotel really looked after us, especially manager Stella. You need anything just ask for her. Her smile and help solved all the issues and answered all the queries we had. Hotel is situated just at the beach and have private beach area with the beds (10e for very comfortable 2bed set with umbrella every day – it is a bargain! – strongly suggest to avoid rapid “reserving” beds at the pool – crazy people are every where and they still reserve even at the night time!) go to lifeguard – we called him BOSS 😊 nice guy he will help you at all time. About the rooms : suggested is to book the room with a pool&sea view. There is separate pool that only these guests can swim in, also is quiet. The room is big enough for 2 or 2+1 family, with very comfortable beds! The rooms with swim up to are situated in front of the pool bar – kind of noisy all day. But you have your private pool. Up to you. FOOD – OMG – food was amazing. I would expect this kind of food in 5stars hotel! And here you go. Great food selection every day. Even the bar pool food was good, with wide selection. and the last but not least : pool bar : staff amazing (ask for Red Hair Girl 😊 she called herself that – the nicest girl there, also her friend…can’t remember the name – nice young guy… other staff also incredibly nice, helpful, patient… SUPER! We highly recommend this hotel if you choose Crete for your holidays!!! Aneta & Family. (Dublin)
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