Russell Sprout
This is just an all round great hotel. When we arrived the manager poured us a drink while we checked in, immediately making us feel welcome. I don't think I have anything bad to say about this place, all throughout our stay the staff were courteous and the location is only a short walk from the beach and old town. Rethimno is a stunning town and the people are so friendly; I couldn't recommend this hotel more to experience it from.
Anete Eglija-Jaramaz
After a spontaneous idea to travel to Crete, I ended up in this hotel. Fortunately! A really nice hotel. The staff are very nice and helpful. Service simply top! The food (buffet) is varied, delicious and fresh. You have a great view from the breakfast room outside or you can have breakfast right by the pool. The bar is great for a drink in the evening. Pool is very nice and also quite big. The little ones have a great pool in the front area of the hotel. You also have the opportunity to play billiard, there are a few gaming machines. You can relax in the lounge/waiting area etc. My room was in the new building and was very nice (like a small apartment with bedroom and kitchen/living room). The view from the balcony is very nice, even if it is towards the city. In the evening you can enjoy the sunset with a glass of wine; it's quiete and enjoyable. The proximity to the beach is great! Just cross the street and you're right by the sea. You have restaurants and mini markets near the hotel. It's quite close to the city center (short walk of about 20-25 minutes which is much more fun by walking near the sea). Would definitely book here again! Thank you very much.
Evelina
Don't like it at all. We was on Honeymoon at this hotel. Didn't have any surprise or compliment from hotel.. Prices in hotel are so high. Rooms aren't clean as much as we want to be. Food at breakfast not special. Only good thing is nice location.
David Mines
Really lovely clean hotel in good location with lovely food. Staff were all kind and polite apart from one - the miserable barman. Please someone give him a happy pill. He either hates his job or just hates the English! Apart from him, our holiday was brilliant.
mambojazz
Why the conflicting good and bad reviews? That’s because there is a newer and older part to the hotel. So if you stay in main building it’s very dated, rooms have tiny, very tiny bathrooms.
After our long trip, we arrived and we’re kindly offered glass of lemon squash, however we did not get a key until we had to sign into the wifi and then download the hotels app and complete the questionnaire! Not what we wanted to do after a long travel
Then our room was not ready and they said we would have to stay in a suit and change to our room the next day. When we change rooms it was very disappointing as the room was near the lift and was noisy, especially when I could hear the neighbours dropping their toilet seat and talking at 1am. Also, the phone and fridge was broken and my Mrs could not wash her hair because the shower had very little water pressure. So I spoke to the hotel and they kindly moved us to a quieter and slightly more modern room, which had a better bathroom and shower pressure. So it felt like it took 2-3 days before we could start to relax on our 7 day holiday! They did leave us a curtesy ice bucket with what is meant to look like champagne but the label was removed and it was just fizzy grape juice.
The TV only has news stations that are in English.
Breakfast is good, but coffee is instant from self service machines which were very disappointing as I love fresh coffee. However it was not till day 6 that I could see some other guest being offered fresh coffee at there tables but I was never offered this. The bacon is not the kind of bacon we would expect in the UK, it’s more like processed ham. When I went out to eat, I received normal bacon, so I assume the hotel are using cheaper meats. Also breakfast is near the pool, which you think would be nice, until you see the pool maintenance team brushing the green algae off the sides into the water we would swim in.
Going half board was also disappointing and dinner was not served to us, and was a buffet, so you lose that nice dinning experience and the food was just okay. So we decided to eat out most nights, which was 100% the right choice. Also when you go to the buffet a nice lady try’s to talk you into staying for the evening entertainment in the hotel. However, I did not travel to Greece to stay in the hotel and play bingo etc.
Most of the staff were helpful but some looked like they did not want to be there. My Mrs used to work in the Hotel industry so she has a very keen eye for things and informed me that the hotel is dirty. To be honest, all the above almost spoiled the whole holiday, as my Mrs was crying and so upset as this was our one holiday and cost us over £2000 for 7 nights through TUI.
To be honest, we wish we booked a different hotel, but we somehow still managed to enjoy ourselves, not without spending much more than we expected on eating out.
Hope this helps you with your choice on your future accommodation.
PS. the sea is very strong with often large waves and people die there each year we were told, so be careful
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