Mediterraneo Hotel

pawelwincenciak

We had lovely time this October. You feel very relaxed as staff is welcoming and kind. They do not behave like 'police'. Food is superb. Hotel very organised. Not overcrowded. Spa offers nice massage, ferrari of all massages I ever had done by Joanna- highly recommend. We arrived after midnight and were offered food which really does not happen elsewhere- so kind of reception. Beach is 5mins walk so you dont get bored. 26 degrees all week at the end of October. Highly recommend if you are looking for relaxation and not the 'policing' type hotel.

Ayco Thelen

It’s our first and last holiday in this hotel. When we arrived here we were very happy, but when we saw the rooms, our smile quickly disappeared. We asked for a family room with view of the garden, but we did not get that. Only one room of the 2 has air conditioning and a socket/power point where you can charge your phone. We paid extra for the wifi, but it barely works in the room and it doesn’t work at the restaurant. The food at the restaurant is not good. Some things are okay, but most of them are just not yummy or don’t have a lot of taste. The staff is not very friendly, especially at the bar. And you would think all inclusive, but you have to pay extra for almost every cocktail. The pool is saltwater. You have to pay a lot extra for things that you expect not to. It’s a hotel you stay at if you are going to a lot of things and not stay in the hotel all the time The location is good though, i recommend to hire a scooter so that it’s easier to get to the small city. The city is very nice.

N

Awful. Claims to be a 4* but after complaining to jet2 they informed us they rate it as a 2-3*, I’d give it a 2* on a really good day. The rooms are clean but noisy to the point you hear what your neighbour is doing on the toilet, the shower floods the bathroom so you end up using all your towels to mop it up before someone breaks their neck, the air vent in the bathroom was held on with a couple strips of masking tape. The restaurant is chaos, no order, food lukewarm at the best of times and repeated, the staff on reception and in the restaurant (these are the only staff you will ever see) are arrogant and rude that’s if they even acknowledge you in the first place, the pool and communal areas are a basic free for all, no staff to manage rowdy or ill behaved guests, the poolside and pool steps are slimy and slippery, in the whole week we stayed there was false nails left on the floor beside the pool which were there everyday, the pathway around the pool edge is black and slimy, there is one toilet at the poolside (one for men and one for women) which doesn’t lock because the little hook they put on as a lock is hanging off, men in the women’s toilet too making a mess all over the seat. There are various self serve coffee/tea machines at the hotel but after breakfast only one is allowed to be used, as you can imagine getting a hot drink then becomes another nightmare. This is the worst hotel we have ever stayed at, the one good thing is there is a hotel across the road called star beach, they allow you to use their facilities and water park for €10 which we did, it’s a lot better, cleaner, friendlier and it’s right on the beach. So if you’re thinking of booking the mediterraneo hotel I wouldn’t bother, book the star beach instead

Anna Ka

I spent a week at this hotel and things got ugly right from the start because someone took/stole my suitcase about 30 minutes after arriving. We arrived as three families, 15 people in total. It was around 11:30pm. We checked in and the reception man said we could go to the restaurant and eat something because they were waiting for us,and we could leave our suitcases at the reception hall and that we didn't have to worry about anything. I left our four suitcases by the window wall to the left of the reception desk,and my siblings left them opposite the reception desk next to a pillar,and we went to eat. We returned after about 20 minutes and noticed that my large suitcase was missing,and my sister's suitcase had been moved to the spot where our four were.Someone must have moved her suitcase a few meters away, but took mine. I asked where is my suitcase and men from reception was surprised. He asked several times if I was sure I had it with me.I said yes,I was 1000% sure.Suitcase was with me the whole time until I went to the restaurant.I asked them to check the CCTV but it turned out they didn't have it.This was incomprehensible to me because a hotel with about 500 rooms doesn't have CCTV at the reception.They said that they don't have to have it,but for safety reasons,I think there should be CCTV at the reception.The receptionist called several rooms,but there was no suitcase.I didn't have any clothes to change into,not even a toothbrush,only what I was wearing.I felt angry and embarrassed because someone had taken my things,and the hotel tried to convince me that I had left my suitcase at the airport.The man who helped guests with the suitcases said it wasn't his job to look for my suitcase,and the receptionist snapped at me,saying I had shouted at him, it was his fault and his responsibility,because he said we could leave our luggage and we didn't have to worry about anything. I had a very hard and stressful night,and in the morning I spoke to the manager,who may have wanted to be nice,but he was very grumpy, and even though I said that I had a suitcase with me, but he kept asking if I was sure.I suggested installing CCTV so he could see it. They called the police,the airport,and Jet2. Finally,the suitcase was find at the airport after 24 hours I don't know why and how? I spoke to Jet2 and they apologized for the situation,but it wasn't their fault,it was the hotel's fault for not taking care of our belongings. My sister and sister-in-law lent me their clothes so I could change into something,and I washed my underwear in the sink so I had fresh ones.I was very angry with the staff who tried to blame me, and the manager was very arrogant and grumpy.The hotel is in generally poor condition,with mold in the bathroom,cramped rooms, dingy toilets by the pool with broken locks and other doors and there's no separate smoking area, which was very inconvenient for non-smokers and children, as the hotel is supposedly kid-friendly. The bartender (bald with a slight squint) at the pool bar kicked us out.I asked when it closes, and he said now and that all. I don't expect VIP treatment because I'm not one,but a little courtesy and politeness from the staff would be appreciated.Only two waitresses Iva and Anna, are very nice and friendly, and the maids. The food was so-so, just feta cheese, tzatziki, fresh salads, fruit and good ice cream. Kebabs are pre-made luncheon meats available everywhere,fries and plenty of fried food. I wasn't hungry,but I expected a wider selection of Greek cuisine. The day before my daughter had a stomach ache,she said she was fed up with all the pre-made food. During breakfast,a cockroach fell from the ceiling two tables in front of me 😵‍💫,this isn't a four-star hotel - I rate it 2 stars. I've stayed in many places and I can compare. My family was very supportive during my stay, and I'm more grateful to them. I don't recommend it and I won't go back there even for free. The area around the pool is very dirty.

Kev Turner

4 star rating on wall outside hotel 🤣🤣🤣🤣 We have been to Crete and Cyprus many times but this hotel is the worst we've been to. It doesn't even scrape 2 stars. We asked for a shower curtain 3 times at reception as the toilet and floor got soaked when we showered .(it was a shower Tray and the curtain was missing ) Never got done. Shower head holder was broke so had to use it in hand Food repetitive and poor quality. Wasps and flies all over snack bar food. No cocktails at all on on all inclusive. Wine was rubbish. Beer was a disgrace had no effect . Wine served in plastic cups Couldn't get 2 drinks at the bar at once for family members. No check out shower changing room just a shower in public reception toilet to use. Miserable staff on bar and reception. . Filthy pool area never seen it cleaned once. Sunbeds mostly broken or the cheap flimsy ones. WiFi is poor, chargeable and a rip off. Pillows in the bedrooms were a joke .cheap lumpy things . Very few places to actually get some sun as parasols are fixed and open areas very limited. There's no evening entertainment at this hotel other than a quiz. The kids bedroom had no sockets to charge their phones or use hairdryer. Fridge didn't work . The whole hotel needs refurbishment. Broken and cracked floor tiles throughout the whole site. Nothing outside the hotel and its a 10-15 min walk along a dark road to nearest shop and pub We have stayed at Imperial Belevedere hotel ( same 4star) along the road from here twice and hand on heart cannot fault the place in any way. We thought we would try this place for a change. Never Again