Mediterraneo Hotel

Bianca m

We deeply regret choosing Hotel Mediterraneo in Hersonissos. Despite clearly requesting a room near the elevator (due to mobility issues), we were given a room far away, only accessible via many stairs – completely unsuitable. The room itself was filthy: old, poorly maintained, and infested with bugs. There were dead insects under the bed, cockroaches running around, and thick cobwebs hanging from the lamps. Completely unacceptable. The food was also a major letdown: the same dishes every day, served lukewarm and lacking any real taste. We could barely eat any of it. On top of that, the staff – especially at the bar – were rude and unhelpful. In our opinion, this hotel doesn’t deserve any stars, let alone four. We strongly advise others to avoid this place. Save your money and choose a better hotel. For us, definitely never again!

Alexandru Ciprian

The property is advertised as a 4-star hotel, but in reality, it falls far below that standard—more accurately resembling a 2-star establishment at best. From the moment we arrived, the experience was disappointing and concerning. The first thing we were told at check-in by the receptionist was that we should pay to use the room safe deposit box because, and I quote, “you never know what can happen with your valuables.” This immediately made us feel unsafe and uneasy about the security of our belongings in a place that is supposed to offer comfort and peace of mind. The room itself was completely unacceptable. Our balcony overlooked a garbage disposal area, creating an unpleasant and unsanitary environment. The shower head was covered in mould, the water taps were encrusted with limescale, and the room was infested with bugs. Most concerning of all, however, were the serious electrical hazards. There are exposed wires and poorly secured sockets throughout the room. These are located at floor level—exactly where our young son plays and moves around. This poses a clear risk of electric shock or fire, which is deeply distressing for us as parents. The red and black wires protruding from the wall appear to be improperly insulated, and at least one socket is visibly damaged and loose. We spend time in this room daily, and the condition we’ve been left in is not only unacceptable but potentially dangerous. From both a safety and legal standpoint, this situation is a serious breach of the standards advertised.

S P Taylor

HONEST Review incoming, First up :- HOTEL, This is NOT a 4 Star Hotel, by anyone's imagination, 2-3 Star would be more accurate. Hotel & Facilities, Basic, but generally clean, most days maid service and hot showers, solar / sun heated water. Beds fairly firm but do have foam mattress toppers also Real double bed, not two singles pushed together... Note, if you like quiet, we would suggest a top of block room as no one above you to bang and crash around. Hotel has a fair gym and sauna, 4 main Pools are available, including, two chutes, pool bars etc, the usual reserving of sunbeds with towels was a daily occurrence, come down early a.m to reserve, definitely before breakfast ! STAFF, Usual, some, stand offish, a little rude, most pleasant, few Superb including Angelo, The Restaurant Manager, only member of staff that We met who was very welcoming, Efcharisto Sir 🙏🏽. FOOD & DRINK, All Okay, often not a lot of choice and basic, however themed nights offered more choice and flavour's availability. The food buffet serving area is Not fit for purpose, it is too small, however, this is so to accommodate as many guest's seating as possible. All inclusive includes, Buffet, Breakfast, Lunch & Dinner + Snack bars open from 11am daily serving, Pizza, Salad, Fries, Burgers & ice creams etc, Tea, Coffee, Beer and Juice also available. Meal Times, Arrive early or later about 3/4 of the way through to avoid the Hoards, Note, it does get VERY busy ! Drinks, All inclusive, includes, Local beer, wines, some fruit juices & soft drinks, other drinks, Branded, Cocktails, Bottles of Beer, Alcopops etc are all available at extra cost. LOCATION, Just off the main, not too busy road, with good public bus links. The Bus costs €2 each for local journeys, per seat used inc children. Heraklion is only €3.50 each and well worth a visit but not on Sunday as a lot of shops, businesses are closed. A Taxi to the local town of Hersonissos is also easy to get from reception, priced €9 Euros, each way for 4x People, literally a 5 minute journey. Three Good sandy beaches are located opposite the Hotel, however they are not that easily accessible, Caution, walk across the main road to the left of the Bus Stop there is a path there to access the nearest beach which is lovely, sandy and only a 15 minute walk. No facilities are available, so take a BIG Bottle of cold water and there's no shade, a further 10 min walk gets you another sandy beach with child friendly shade near the rock edges at the far end, great for families on hot days. Summing up:- Don't have too higher expectations, think average, reasonable value for money, good for families and All Should be Good, Safe Travels, Efcharisto, Crete 🙏🏽

Maria Senatore

Let me save you the time, money, and sanity: do NOT stay at this hotel. I’m honestly convinced the good reviews are either fake or written under duress. First off, the rooms. They look nothing like the pictures online. Second, the so-called “all-inclusive” deal. No cocktails. Apparently, their version of “all-inclusive” includes warm beer and soda from a dusty machine. Now let’s talk about the staff. Rude doesn’t even begin to cover it. They treat guests like we’re ruining their day by showing up. But the crown jewel of this disaster is Chef Angelo. There are no words on the vocabulary to describe how he treated me and my friend. Avoid this place like the plague

Eden

Where do I even start!!!! This is not a four star hotel more like a 1 and that’s beings nice. Very old and broken I wouldn’t recommend this hotel for anyone. The front reception staff are extremely rude and arrogant. One night we got back late. And got screamed at. With his words being “do you think you live here”. And him demanding our room numbers and lots of swear words. The food is terrible. Extremely flavourless and very cold. We ended up eating out most the time due to the shocking food! The drinks taste horrible. Limited options include coke,orange juice, lemonade. The beer is extremely gassy. No cocktails included. A few nice bar staff. The cleaners are good though clean every day. The hair dyer didn’t work either. One pillow on each bed extremely uncomfortable. The bed was like a rock. Cockroach’s everywhere. Also if you have any mobility issues there is stairs everywhere. STAY AWAY FROM THIS PLACE !!