Ammar Hattab
Review for Silva Beach Hotel, Crete (7 nights stay in August 2025):
The hotel could easily have received 5 stars from me, but there were a few details that held it back.
Location & Facilities:
The hotel is very well located, right in the middle of the shops and markets, with many cafés and car rental offices just across the street. The building itself is old, and so are the rooms, bathrooms, pools, and the sunbeds/chairs. Everything feels dated, but still clean and functional, so it doesn’t really affect the overall experience.
Cleanliness & Housekeeping:
In general, the hotel is clean and the housekeeping service is good. However, I had to ask personally for fresh towels, which wasn’t a big issue.
Restaurant & Food:
The restaurant offers a wide variety of dishes, mostly European cuisine, which should satisfy most guests. Sometimes you need to wait around 5 minutes to get a table, but this is actually well-organized since tables are assigned according to the number of guests—unlike other hotels where two people might occupy a table for six. Drinks are fine, but not everything is included in the “all-inclusive” package. For example, iced coffee and mojitos are extra. There is a clear list of what is included and what comes at an additional cost. Drinks are available until 23:00; after that, even soft drinks like cola must be paid for.
Room & Comfort:
The room had air conditioning, which worked well. The TV didn’t work, but honestly, who cares about TV when you’re on holiday?
The safe in the room has to be rented by the day. I think it's 3 or 4 euros per day.
Staff & Service:
This is the main reason I would return to Silva Beach Hotel. The staff are very friendly and go out of their way to make guests feel welcome. However, there was one negative exception: an older man working at the second pool bar (near the beach) on Sunday, August 24, 2025. He was extremely rude. When I reached for sugar placed above the coffee machine, he shouted at me and made me wait 10 minutes in line just to get sugar—something freely available everywhere else in the hotel. The same man was also impolite to four other families that day, even refusing to serve drinks without reason. Honestly, this person is a disgrace compared to the rest of the hardworking and polite staff. He should be placed in a role without direct contact with guests.
Overall:
Despite this one unpleasant experience, I had a good stay. The hotel is clean, well-located, with good food, and staff that (with one exception) are excellent. Without that negative encounter, this hotel could have easily earned 5 stars.
Carl
The hotel itself is 4 star. The rooms are not. They are clean, but not what you'd expect from a 4 star. I've stayed in 3 star rooms that are far superior in other hotels. But that is my only gripe. The 2 pools are great and clean. Plenty of sun loungers. And when they fill up, they'll bring more out. Food is incredible! A large selection that'll cater for everyone at breakfast, lunch and dinner. The hotel backs onto a lovely, but rocky beach. Buy a snorkel mask, get into the sea and see all the marine life swimming with you. If you're lucky, you'll see a turtle swimming with you like I did..
Jon Sall
Staff are 100% focused on providing a good holiday experience. All inclusive buffet is very good with a nice variety each day. Room are clean and tidy with plenty of space for 2. We had room 448 which was in an excellent location with a main pool view and a distant sea view.
My only problem was the entertainment team have a very poor karaoke microphone, Everybody sounded muffled which put people off having a go. This is a very easy fix, so Silva Beach Entertainment team - sort it and improve your guest experience.
I would recommend the Silva Beach Hotel for an all inclusive Crete vacation 👏👏👏
Tracey Tester
we still have a week to go. don't believe the sunbed rubbish. Sunbeds still around at 8am may not be A1 location, but both pools are great for toilets and bars etc. Food is great lots of choice, loads of salads and pasta as well as different meats every night cooked in front of you. All staff work really hard. Noticed Yulia waitress in main restaurant, never stops I would like her vitamins to take. Would have given 5 stars but floors around pool and bar not cleaned enough.
Sergiu M
I had a very disappointing experience with one of the bartenders during my visit.
While the woman in front of us was served four drinks without any issue, when my girlfriend and I each tried to order a couple of drinks (to bring back to our family members), we were abruptly refused.
What made the situation worse was that as soon as the bartender overheard us speaking Romanian, his attitude shifted. He suddenly claimed there was a limit of one drink per person — something that is neither mentioned anywhere at the venue nor on their website. This rule was clearly not applied to the customer ahead of us, which made the selective enforcement feel discriminatory.
We felt unwelcome and unfairly treated, and sadly, this experience put a damper on what was supposed to be a pleasant outing. I hope the management addresses this behavior and ensures all customers are treated equally and with respect, regardless of the language they speak.
Later Edit:
I want to sincerely thank the hotel management for reaching out to me personally after my initial review. It was clear that my feedback wasn’t ignored, and I truly appreciated the effort to make things right.
The manager was professional, kind, and genuinely committed to ensuring that our experience was a positive one. They acknowledged the situation, assured us it was likely an isolated incident, and went out of their way to make sure we felt welcome and looked after.
It's refreshing to see that customer
satisfaction is taken seriously here. Mistakes can happen anywhere, but the way a business responds makes all the difference — and in this case, the response was thoughtful and reassuring. Thank you again for showing that you care :)
My Booking
