Hersonissos

P. E.

For a low season price it's a very good place. Spacious room. If you take a room with the yard view, it's gonna be quiet at night. A few steps and you're at the sea. I'd definitely come again, it's a good, budget friendly place. 👍

Mike Dave

Basic rooms are in need of an update. The bathroom is the same needs a renovation . Everything you need is in walking distance. Beach very close, so are the shops. Owner always there till 5 pm for questions and directions. For breakfast and lunch , ood cheap food. Tip. Use the rrooftopterrace for sunbathing when it's windy.

Jennifer A KresseRodriguez

Manolis was amazing and so was his team. He told us about a beautiful rustic beach where we snorkeled in crystalline waters right off the shore. There were lots of gorgeous fish. The place was just what we were looking for. The price was incredibly good. It was super quiet. I love Hersonissos- I'm referring to the quiet part where Klery is. I highly recommend the self service restaurant called DAVID. They serve Cretan food and it is so good I'm still dreaming about it.

Celeste Settembre

Very close to the beach and the restaurants. Dirty rooms from the first to the last day of my holiday. Old furniture. I refused to have breakfast in there. A real nightmare.

Daniel Villain

Super friendly and super location

Dan Nemes

Really nice place for a hotel, 5 minutes of walking till you reach the beach. Shops even closer, not too loud at night so you can sleep Pool was really nice, exactly what you need in the afternoon before dinner. Open hours for pool are from 10:30 till 18:30. Really nice dinner, you can have spaghetti, you can have French fries, different kinds of meat but really wonderful cooked. The rooms are ok, the bathroom is quite small. Rooms are equipped with ac, fridge, safe box, tv. The staff is really friendly and will assist you in any way poasible.

Elena Stefanovic

the hotel was great, good food and good location. but the staff is definitely the reason i’m giving 5 stars ESPECIALLY because of Ele the receptionist. he was so sweet and really fun. definitely made our stay at this hotel 100 times better, it wouldn’t have been the same without him❤️❤️

Wahrheit Kommt

Dear Sir or Madam, I would like to share my honest feedback regarding my recent stay at your hotel. We arrived at 11:00 a.m., but unfortunately had to wait until 3:00 p.m. to check in. After a long journey, this was quite inconvenient. When we finally entered the room, we were extremely disappointed. The condition of the room was unacceptable – to the extent that I wouldn't even let my dog in Germany sleep there, and I say that without exaggeration. One of the most concerning issues was the shower. Due to the extremely thin shower curtain, water flowed directly into the room while showering, causing significant mess. In addition, there was visible mold in the shower area. As a result, I felt physically unwell – in fact, I was sick to my stomach, something that has never happened to me in a hotel before. The dining experience was also far from what we expected. Although we had booked half board, we were charged extra for drinks in the evening – a practice I have never encountered in over 25 years of traveling. The quality of the food was disappointing as well; it was neither visually appealing nor appetizing. Even the birds I tried to feed some of it to refused to eat it. I am not someone who complains easily, but in this case, the conditions were so distressing that I felt compelled to speak up. Unfortunately, under these circumstances, I cannot recommend the hotel. I sincerely hope that you take this feedback seriously and take the necessary steps to improve the experience for future guests.

Milena Rankic

Beautiful hotel with wonderful staff. Staff is outstanding, cleanliness is more than excellent. A diverse selection of food that is delicious, the only flaw is that you will gain weight😊

Sarah Mcleod

Terrible hotel, staff quite unhelpful. Rooms are basic, do have air-conditioning and a fridge, the shower has good pressure but beds are hard. The room appeared to be cleaned each day but all they really do is empty the bin and attempt to make the bed, twice the sheets were folded up and left on rge bed. Only received 2 new towels in a week. Continental breakfast was basic but reasonable, however the evening buffet was dreadful, cold, tasteless, and made up both feel quite ill, so half board was a waste as only ate the breakfast. Avoid the downstairs toilets as they are dirty, smelly and full of mosquitoes.

Angela Coates

After reading reviews before we went I was a little worried but when we got there it is a lovely adult hotel situated in a great location, close to the main street and seafront of Hersonissos. Clean and tidy rooms, with comfortable beds, bathroom was a little small but at the end of the day it is adequate for the purpose. We found the staff friendly and helpful, and they had prepared some food for us as we were arriving late at night, which was a very nice touch. Food and drink was pretty good but we did eat out too to try the Greek restaurants. All in all, we had a brilliant stay here, and the hotel served as a fantastic base for us to get out and explore the island. We would definitely return.

Jordan Bezzina

Location was great - quick walk to the "strip". Service - Staff were helpful amd attenpted to solve the issues we had. Rooms - Double room booked For a 4 star Hotel you would not expect a double bed to be 2 singles pushed together with separate sheets. The room had a cracked toliet seat lid and a leaky tap from the U - bend ehuch was discovered once a toliet roll was found satuated under the leak. Guests - For an adult hotel they accept 18+ however some guests were loud on the night, we were woken 4 times in 2 nights by banging, shouting and arguing - called reception on both nights to assist. Pool rules were not adhered too for example some guest were jumping into the pool, splashing water over others who were trying to relax - this was unchallenged by staff present. Food - Overall food was good, plenty of variety. Personally, as this is supposed to be adult only but the accepted behaviour from younger guests unchallenged by staff I would not stay here again.

Samantha Harris

The best bits were the beds and pillow, they’re sooo comfortable. The best I’ve slept on in any country or hotel. The proximity to the local shops and night life was a plus unless your a light sleeper. Now the bad bits, this hotel is a 2 star max, rooms are small, no furniture unless you count the dressing table made from different pieces of furniture, the bathroom were not fit for purpose and so tiny only a small child could comfortably shower. The cleaning was done once in the two weeks I stayed. I made my bed 10 out of 14 days and when the housekeeping did then well, they were threw together. Only gave us clean sheets and towels when we specifically asked for them. The food was awful and that was after you had shared it with the birds, not enough seating for the amount of people staying there, the hotel bar had 4-6 tables with chairs, again no where near enough. Then we have the power outages that kept happening, once it was off over 8 hours plus. Ridiculous! Then my husband had a bad fall entering the hotel on the steps as there were no wet floor signs, but after he fell there were two, never again would we visit this hotel.

lizzy Martin

We stayed here for 8 days. Arrived in middle of power outage. Staff dealt with it brilliantly. Welcoming, friendly, clean rooms little small on balcony. All very clean and tidy. Was 2 minutes from town . Great area loads to see and do. Staff all great George from the bar was so funny. Very friendly. Dinner was ok . Not much choice but found something each day. Puddings yummy. Again Staff great , cleared plates as soon as finished . All areas of hotel where very clean and tidy.

Andrew Flint

Hotel clean and presentable. Shower compact for a 6ft 3 guy. Food is good just no fruit for breakfast only dried fruits .drinks are all good 👍

amira

Our stay at this hotel was nothing like what was advertised online — the rooms looked completely different from the website photos. The service was terrible overall, apart from one friendly bar staff member who was the only person that seemed to care. The receptionist was rude and clearly lacked any customer service skills. Room service never cleaned our room during the entire stay — the bed was never changed, and we kept waking up with bites all over us. The bathroom was disgusting. The shower was so small it could barely fit a child, and there was a drain in the floor where flies kept coming out. The toilet kept running all night until my friend fixed it herself. We also had a constant sewage smell both in the room and throughout the building. We were given “clean” towels, but they were clearly dirty. On top of that, one of the staff even walked into our room unannounced — and brought other people with him, which was completely unacceptable. The buffet was just as bad — very limited food, barely enough seating, and no atmosphere at all. We had to queue up for the buffet as well, so if you are travelling with a big group you are better off not eating because it would definitely be a problem. As they will definitely make a problem out of it as well. We were also harassed by the security guard. Who continuously asked us to move from the communal area where we were sitting and playing games quietly. Then proceeded to follow us when we were walking around the pool to get to the main building. Overall, this was one of the worst hotel experiences I’ve ever had. Poor hygiene, terrible customer service, and nothing like what they advertise. Do yourself a favour and book somewhere else.

Марина Новикова

This hotel is super, from room to atmosphere! All is on the high level: service, food&drinks, professional manager Adi, barmens and others! Thanks for opportunity to be at your hotel, enjoyed vacations and had a great time! Recommend!

Марина Мочалова

Everything was wonderful! The atmosphere was warm and welcoming you could feel the care from the very beginning. The room was clean, neat, and had everything we needed. We were traveling with a small child, and it was incredibly comforting to see how understanding and thoughtful everyone was. The staff were absolutely amazing - kind, attentive, and genuinely caring. They never ignored our little one and always made us feel supported and at ease. The food also deserves a special mention - fresh, delicious, and clearly prepared with love and attention to detail. We left with only the best impressions. Thank you for the heartfelt hospitality - we’d love to come back!

joshua smith

I’ll start by saying this is not a 4 star hotel, at all. Not much food to choose from and the drink choice is terrible. They serve from the same bottle if you as for brandy or whisky, and the bottle is only 20% and taste nothing like brandy or whisky. It’s advertised as a family hotel but I haven’t seen anything that would be accommodating to families. Staff at reception are not very polite or helpful. THE ONLY HELPFUL STAFF MEMBER I HAVE COME ACROSS IS DIMITRI AT RECEPTION. AMAZING HELP THROUGHOUT

Szy

How do we get started. Ill get the positives out the way, eventually we got the room we were promised, and all the staff are friendly, especially the staff at the bar, they are awesome. The place has some events throughout the week, such as a dj night on Monday by the pool, which was fun. The food is served 3 times a day at the buffet and has a smaller, yet nice selection. There's a little shop downstairs incase you need anything.The hotel is a 2 minute walk from the beach, which is always nice. However. When we first arrived we got a room which is somewhat imitating of a basement. It was horrendous. It had the smell of black mould and it was nothing like advertised. We had to go and get another room for a fee of £120.The upgrade only being £20 a day more, shows this is intended, for people to upgrade. We heard others around the pool also talk about this. It's hidden fees. I don't have any photos of the nice room, so check the other reviews.

Aleksandra Staszewska

Just got back from an amazing stay at Palmera Beach Hotel & Spa in Crete! The hotel was very clean and well maintained, and all the staff were super friendly and polite. The food was honestly incredible – something different every day with loads of variety, so there’s definitely something for everyone. Breakfast was the only thing that stayed the same (the usual eggs, beans, bacon, hashbrowns), but they also had fresh fruit, cereals, and the pancakes and waffles were so good. The desserts were out of this world – not only delicious but beautifully presented too. The bar was another highlight – the bartender made one of the best mojitos I’ve ever had, and his signature cocktail was absolutely perfect. Just be aware that not all alcoholic drinks are included in the all-inclusive package – cocktails and premium spirits are an extra charge, which is worth noting. If you have a late flight after check-out, the hotel provides a luggage room, showers, and toilets so you can freshen up before you leave – a really thoughtful and helpful touch. Only downsides: the pool is very small (we didn’t use it at all), and our room, while clean, was quite tiny – more like a single than a double. That said, everything else was fantastic. The location is ideal – right on the main strip of Hersonissos, surrounded by great restaurants, bars, and clubs. During the day, there are plenty of sunbeds by the beach available to rent just across the road. Would definitely recommend – great food, great atmosphere, and great mojitos!

Parnika Tripathi

I recently stayed at Palmera Seaside Hotel for four nights at the end of June, and honestly, it was such a lovely experience from start to finish. The hotel is perfectly located right next to the sea, and the view from the room terrace was absolutely stunning—especially in the evenings with the cool sea breeze. It made every moment on the balcony feel special. I chose the half-board option and I’m so glad I did! The food was amazing—both breakfast and dinner buffets offered a great variety, always fresh and delicious. I really looked forward to every meal. The room service was excellent—timely, clean, and attentive to details. What really stood out, though, was the warmth and friendliness of the entire hotel team. From the manager to the reception staff, restaurant team, and cleaning staff—everyone was genuinely kind, humble, and always ready to help with a smile. I truly loved every bit of my stay here and would happily return. Highly recommend this hotel if you’re looking for a relaxing seaside getaway with great service and a wonderful atmosphere!

Lumina

My stay was absolutely wonderful! From the moment I arrived, I was warmly welcomed by an extremely polite, attentive, and helpful team. I especially want to highlight the front desk staff — they are truly a 10 out of 10! Always friendly, available, and ready to assist with genuine kindness. Every team member showed great care and attention to detail. The room was beautiful, very well-lit, cozy, and absolutely a 10! Everything was spotless, and the toiletries had a lovely fragrance — I loved every detail. Everything was perfect: the atmosphere, the service, and the attention to detail. A wonderful experience! Just as a suggestion to make things even better: it would be helpful to have clearer internal maps or signage, as the hotel is quite large and I got lost a couple of times. Also, having a small sign next to the room phone with useful numbers like reception would be great. I had an amazing two-day stay and will definitely return. Highly recommended — congratulations to the entire team for the outstanding work!

Руслан Кривуца

Great 😊 We had a lot of fun, good people Nice service and friendly guys. Особливе дякую Василю, Джуліану, барменам і милим леді дівчатам. They will make your rest unbelievable. Good kitchen and a great food. Recommendation only for adults. Pool, sun beds, spa, billiard and many others entertainments. The see is in front of the hotel, good location for taking a walk. If you want, you can visit the restaurant in front of the hotel (food is also amazing 🤩) Also you can meet a lot of cats ☺️ That is the symbol of the hotel for me personally. (Don’t feed them please). Guys will take care about them 🙂 Believe!

Thomas Howard

Absolutely fantastic service from all the staff throughout our stay at the hotel! We were greeted warmly everywhere in the hotel and felt very welcomed. We cannot speak highly enough about Mr Nikos. He was funny and gave great advice about the food on offer. Plenty of activities in between the hotel, right next to the sea with a fantastic view. Would definitely recommend to anyone and everyone!

Roman Petriv

Nice hotel for the shirt period of rest. Rooms we had to stay were old with uncomfortable mattresses! The food in the restaurant hasn't a big choice. A lot of plastic glasses were in use on territory! Our room had a nice sea view!

steven davey

We had a fantastic and relaxing holiday at the semiramis Village complex.All the staff were friendly and open. The food was amongst the best i have had at an all in resort. The complex was kept clean and tidy by all the staff. Well located for bus use . You are able to travel easily using the local services. No real need for the surplus of hire places available.

Avenue 43

Not a 4 star hotel This place left much to be desired, don’t get me wrong this place offers Greek sunsets, ok food and an authentic ambience and a slower more relaxed pace of holiday in comparison to somewhere like Malia. My main issue with this hotel is the lack of honesty when booking. I booked a all inclusive holiday only to find out when I arrived that drinks such as the cocktails are not included in the price, also you don’t have access to the use of a gym unless you pay extra. I also found that there was a cost for eating ice cream from the bar which I feel should be included in the price. The general staff at the front desk were friendly, but most of the clientele of the hotel are from other areas in Europe and I could tell there was a sense that English people are disliked. I found the dining experience leaving me with much to be desired and at times I felt the process was rushed and many of the patrons are rude. My partner had some tongs snatched off her by a chef and was told she was slow and that people were waiting for her when there was no one around. The hotel itself is also up a very steep hill so if you are elderly or older and appreciate your knees you’re going to struggle with this place. The local transport is pretty terrible as well as buses don’t come on time and many of the local bus drivers seemed dismissive and rude to help when finding locations of things. Gave it 3 stars as for a budget holiday it’s ok but will spend out on a better place next time

Paula Jesus

We came here for he first time. For a long weekend 4 days , but I was really excited it's a beautiful hotel run by very friendly people, they are amazing, the hotel doesn't let you down in nothing the food was very tasty and different every single day, the staff are amazing too always with a smile , it's a goo value for money for an all inclusive hotel I will be back very soon for a long stay 😊❤️

Temp User

What got what we paid! Simple! Otherwise the rooms are decent sized. We had a nice ocean view from our room!! The bathroom had no shower curtain thus leading to lots of water spilling out. The pool is fine, but a lot of people just leave their belongings on the chair sort of reserving it even if they are not using it for an extended period of time. It's annoying to be honest. Noise insulation is next to none. Our neighbour (bunch of young drunk Germans) woke us up at 5am by their constant blabbering, arguments etc. It's maybe 3 star.

Deivika

The hotel is small but not too small – just the right size. The food is delicious and reasonably priced, and the cocktails are especially tasty. We really enjoyed the DJ playing by the pool – the music was loud and lively, which was perfect for us as a younger couple. At the same time, there’s a quieter corner without speakers for those who prefer to relax in peace. The staff was very attentive and caring, always making sure everything was in order, even though the hotel was quite busy during the day. Common areas were kept clean at all times, and the staff was never intrusive. The sunbeds were very comfortable. The rooms aren’t particularly fancy or unique, but they’re spacious enough and meet all the basic needs. Every evening, there was something different happening – either a DJ set, live music, or movie nights on Sundays with free popcorn. Overall, the holiday was a great success. We have no complaints. The only minor issue, which is common in all of Greece, was the presence of mosquitoes – but of course, that’s not the hotel’s fault.

Lucy Edwards

This hotel is lovely. Me and my boyfriend stayed here for 10 days and thoroughly enjoyed our stay. The staff were friendly and very helpful. The food and drinks were very tasty and reasonably priced. The Greek salad in particular was amazing and only €8 which we thought was good. The pool area was very nice and had comfortable sun-beds, and a great DJ playing good music. The hotel was in a great location, just off one of the main roads, filled with shops and places to eat and drink. It was only a 5 minute walk to the beachfront and close to lots of different beaches to choose from. We had the junior suite on the ground floor which was lovely and spacious. Cleaners were efficient each and everyday, bed was very comfortable. The only complaints we had was that our room was so close to the restraunt that we couldn’t look out of our bedroom window as it looked over people dining, and all other ground floor suites had beanbags outside but we only had the wicker chairs, which was okay but just felt uncomfortable to sit on, being too close to the restaurant. Also, the shower flooded the bathroom slightly if you were in there too long, which was not a major issue but just meant we felt pressured to be quick! Overall, would definitely return to this lovely hotel and thought it was definitely worth our money!

Mount Chels

Kitchen, Bar and Service staff were always in a bad mood and annoyed. They never said hello once. We never spent time at the hotel because we felt uncomfortable and not welcomed there. The one time we wanted to drink something at the pool bar, the bar team laughed at us, made fun of us, no one said hello or anything. We left immediately. The room and location was nice. Reception and cleaning staff were helpful and friendly. But the overall vibes were too bad. Unfortunately, we will not come again.

Natalia Deeva

Our stay at this hotel was absolutely wonderful! One of the highlights was the smart and convenient dining concept. We had a room with breakfast included, and in addition, we received a daily credit of €22 per person to spend on food from the à la carte menu throughout the day. The restaurant is open all day until 10 PM, which made it incredibly flexible — we could dine whenever it suited us. The menu is excellent, with delicious, high-quality dishes that we truly enjoyed. The staff were outstanding — incredibly polite, kind, and attentive. Their warm hospitality made us feel genuinely welcomed. The entire hotel is spotless, stylish, and beautifully designed. Everything is done with great attention to detail. Highly recommended — 100%!

Lauren Dossetter

We had an amazing week at Cooks Club. We arrived late but were checked in smoothly and managed to catch a drink in the bar before it closed. The rooms were lovely and spacious, with good shower pressure and air conditioning. The food in the hotel was good value and plentiful. The staff were lovely and accommodated us for our late check-out (€30) as we had a late flight. The location is great, with the street full of shops and bars. The seafront is also lovely for dinners. We found that some places were quieter than others as the season is only just picking up. Overall, we had a lovely time and would highly recommend this hotel to anyone looking for a chill but entertaining place to stay. We’ll definitely be trying the other Cooks Club hotels.

Maciek Rafałowski

A beautiful place atop of the hills overlooking Chersonisos. Rooms are spacious, the bed is very comfortable. Great thing is a fully equipped kitchenette. The food is really good and the prices are not exorbitant. Special accolade for the lobby bar, the drinks really keep up the standard. The service is impeccable, we really felt welcome.

Samantha Sheridan

We went for our honeymoon and our stay was truly incredible! The resort is so beautiful and everything is setup so thoughtfully. Staff were wonderful- attentive, friendly, and helped make our trip so special. The food was also delicious and appreciate how fresh and locally sourced the ingredients all are. We also got to learn so much during our stay, especially enjoying the Cretan cooking class. And the shuttle is very convenient. We can’t wait to keep coming back!

Ori Goldman

We were three families on a 7-night vacation and booked a villa, a two-bedroom apartment, and a one-bedroom apartment. All the rooms were extremely spacious, with large balconies and big rooms. The breakfast was amazing – a wide variety of cheeses, vegetables, fruits, and desserts. The service at the hotel was excellent! Whatever you ask for, the staff will gladly help. There are small golf carts that take you and your luggage around the resort. There are two large, luxurious pools. This resort is highly recommended for families with kids – there are plenty of activities like mini golf, tennis, yoga classes, a gym, and more. There’s also a supermarket near the lobby with very reasonable prices – 2 euros for a six-pack of large water bottles, beers, snacks, and more. On Wednesday evenings, there’s dancing and a truly authentic and joyful atmosphere. The only thing that bothered me a bit was the noise from the cicadas – it’s nonstop. I’m not sure if this is common in all hotels in Crete, but in this specific hotel, the sound and amount of cicadas were very intense, and it’s hard to get used to it. The hotel charges a tax at checkout that isn’t part of the room price – 15 euros per night. Other than that, I highly recommend the hotel and its staff – we had a wonderful time and would be happy to come back again!

Leah Eggleton

We have just got home after a week at village heights and we couldn't have asked for more from the resort. From the moment we arrived the staff were fantastic so helpful, attentive and welcoming. Our suite was huge with two outside areas, 2 bathrooms and so lovely and clean the welcome package was a beautiful touch and housekeeping came every day with fresh towels, to empty bins and change sheets if needed. We came self catering and food and drinks are fairly pricey on site but they offer meal deals and you get a voucher for a discount on breakfast and dinner to use within the first two days. We chose to eat off site most the time or use the ample facilities in the room to make meals. The resort is totally out the way and high up so the view is amazing but it is very isolated, the free shuttle bus service is a god send we used this regularly and enjoyed trips to herssonissos, the beach and the old town. Taxis are also easy to find and most give you a card so you can use them throughout your stay. The highlight of our stay for my children were the pools, they are so clean and beautifully maintained and a lifeguard is always present so they were able to swim safely without me being in the pool at all times. One day my son did not get out for 3 hours 😅. There is so much more I could say but overall we had the most amazing week. Special mention to Thomais on the front desk who was the most amazing, helpful and informative member of staff I have ever met and nothing was too much trouble for her she is a credit to the entire hotel. Also Emmanuel on the pool bar was fantastic and brilliant with the children and his cocktails and special coffees are beautiful. Thank you so much village heights resort!!! P.s. I am ordering some star jasmine for my own garden as the smell was so lovely and will be a nice reminder of the time we spent there.

Lauren Bellingham

We had a fantastic week long stay at Village Heights. The setting is absolutely beautiful, with stunning views of the mountains. The hotel itself is gorgeous—modern, spotless, and really well maintained. Our room was incredibly spacious, clean, and ideal for families as it had a kitchenette with oven, toaster and microwave. The bed was huge and very comfortable, and the overall service throughout our stay was excellent. That staff were so friendly and couldn't do enough to help. The food was a real highlight—high quality, tasty, and with great variety at every meal. The cocktails were also delicious. A couple of minor points- the kids' pools were on the small side and didn’t have any slides or water toys. Also, the pools don’t open until 10am, which can be a bit late for families with early risers. However there is a great playground and kids club! The evening buffet doesn’t start until 7pm, though you can grab something from the Citrus Bar earlier in the evening. Overall, it was a wonderful experience and we’d definitely return. Highly recommended for families looking for a relaxing, high-quality stay in a stunning location.

JF Šink

Absolutely amazing stay! Everything was just perfect — the surroundings are stunning, the food was delicious, and the atmosphere very relaxing. The housekeeping staff was excellent — always friendly and keeping everything spotless. And a special mention to the bartender Dimitrios — he’s simply the best! So welcoming, professional, and always made our evenings more enjoyable. Highly recommend this hotel!

Lena Wedenig

we had such a good time. the view was breathtaking and the beach was nearby. the food was amazing and they had a variety of dishes. the nicest people work there and everybody was super friendly. we would love to come back again. miss it already🫶🏻

Zsolt Kiss

Great hotel! The view is absolutely breathtaking, the personnel is very kind from the receptionist to the cleaning staff, bartenders everybody! I see a lot of complaints that is on a hill, well yes but the view is absolutely amazing and the walk to the beach is short and not so challenging. I recommend this hotel, and when we will go back to Crete most certainly will book at Hersonissos Village Hotel again!

Mz Q

Stayed here for 10 days Group booking- large family Amazing food- we stayed all inclusive- the cuisine was varied and tasty Lovely staff- all very helpful and responsive We were with a family member with mobility issues (walking stick) so location wasn’t great and the hotel is on top of a very steep hill and there’s steps all around the hotel (fewer steps to her room- they seemed to accommodate this when they saw her!). We ended up getting taxis into the town or beach but other family members could walk Lovely little mini shop on site - the staff member there (fairly young- 20s/30s) is very helpful and thoughtful to customers. I would recommend the hotel Very clean Lovely views Great pools

Manos Voulgaris

First of all what a nice view!! The stuff had great vibe and the food is the best thing of the hotel. I went there with me 2 daughters and my wife for 5 days I can convince you that you are going to relaxed

Maryna Kharchenko

This hotel is absolutely **not a 4-star** — it's barely **3 stars**, and even that’s generous. **Cons:** * Bed linen wasn’t changed properly — only by request. * Shampoo and soap were provided only once for the entire stay. * Rooms smell bad after previous guests — likely from smoking. * Air conditioners are dirty and full of mold, not cleaned at all. * Food is very basic: lots of processed products, cheap sausages, and the same side dishes repeated daily (rice with lemon, pasta with lemon, fried potatoes with lemon, and mash that tastes like it’s from powder). * Some salads were made with rotten tomatoes. * No natural juices — only sugary instant ones. * Beer and wine at the bar are watered down and taste terrible. * No bottled water in the rooms — only available in the canteen or bar. * Many unsafe areas: broken tiles on the floor — easy to trip or cut yourself. * Water slides are old and poorly connected — after using them, my son had bruises and sore ribs. * Staff are not particularly friendly or helpful. **Pros:** * Direct access to the sea. * Several swimming pools. * Most rooms have sea views. **Overall impression:** extremely budget-level vacation. Everything feels cheap and overly cost-cut. This hotel is **not even close to a real 4-star** experiece.

Joelle Farha

I do not recommend this hotel. The reception staff were unprofessional and impolite. They delayed handing over the rooms, and when we finally received the first room, there was no air conditioner. We had to go back to reception to request one. When we got the second room, I asked them directly for an air conditioner, but they told me to check the room first myself and then come back. After I returned and confirmed it wasn’t there, they checked their system and saw that the room wasn’t equipped. They could’ve checked that from the start and saved me two trips. The rooms were in very poor condition — not clean at all. The TV was old and barely working, the air conditioner would run for a few minutes then shut off, and the room had a strong, unpleasant humidity smell. On top of that, you have to pay for everything. I asked for a key to the safe so I could store my money and passports, and they told me I had to pay €3 per day just to use it. I truly do not recommend this hotel.

Vutcarev Iuliana

Terrible experience – avoid this hotel! This was by far one of the worst hotel stays I’ve ever had. The place is a disaster from start to finish: • We booked a room with a double bed and got bunk beds instead. Reception said they had no other rooms and didn’t care. The travel agency didn’t help either — we lost two days trying to get a proper room. • Bugs in the bathroom, dirty and broken shower, and no toiletries or towels provided. • The staff was incredibly rude and unhelpful — made no effort to solve even basic issues. • Wi-Fi didn’t work at all. • The food was the same every day, absolutely disgusting. Dirty, unwashed cutlery made us lose our appetite. • The beach in front of the hotel is actually a kids’ play area surrounded by rocks (attached picture). Real beaches are at least 10 minutes away and you have to pay €5/day for a sunbed and €4 for an umbrella. • The reception bathroom (we arrived at 4AM) was worse than a public toilet. • Lamps and shower were broken in the room. • The hotel is extremely noisy — you can hear everything, from neighbors yelling to footsteps above. • Elevators were out of order too. This hotel is a joke. Avoid at all costs.

Vivien Volent

We’ve had an amazing time during our stay, and a big part of that is thanks to Peter! From the moment we arrived, he’s looked after us with great energy, always making sure the music was perfect and the vibe just right. Not only is Peter incredibly lovely and attentive, but he also happens to be the most handsome guy in the entire resort — a total standout! 😄 He brought an extra spark to our holiday, and we genuinely looked forward to seeing him around each day. I came here with my friends from Hungary, and I’m from London myself — and we all agree Peter made our experience even more special. Resorts like this are made better by people like him. Please keep him, appreciate him — and while you’re at it, give the man a pay rise! He truly deserves it. Thanks again for a wonderful experience 💫

Katarzyna Zagorska

⚠️ DISGRACE OF A HOTEL — AVOID AT ALL COSTS ⚠️ I’m here now and counting down the days for this holiday to end — a trip I waited for all year, completely ruined. I’ve stayed in 3-star all-inclusive hotels that blow this place out of the water — and they were half the price. This place isn’t even close to 4-star. It’s a complete joke. Food: Smells rotten. Same reused rice, pasta, and sides every day. I got sick with nausea. Spoke to 8 families — all agreed the food is disgusting and unsafe. Drinks: Beer is like water, wine and spirits have no strength, no cocktails or variety. “All-inclusive” is a scam. Snacks: Nothing. No fast food, no ice cream, nothing between meals. Just the bare minimum. Safety: No lifeguards. I cut my foot on something sharp in the pool. Staff took 30 minutes to react and didn’t care. Totally unsafe. Service: Bar staff at the main pool act like they’re being forced to work and treat guests like a problem. Reception is no better. No professionalism, no respect. Room Wait: Got here at 10 AM — waited 6 hours for a room while other groups walked right in. No apology. Just ignored. This hotel is a disgrace. Filthy, unsafe, lazy, and not worth your time or money. Final notes: This place is falsely advertised and a scam. It’s not a real all-inclusive — “all-inclusive light” or full board would be more accurate. I don’t know how any reputable travel agency can promote this filth. It’s nothing but a money trap. Stay far away.

Iain McGowan

We have just returned from a trip here. The food and pools are excellent. Plenty of choice. All the staff were very friendly and helpful. A big shout out to both lifeguards who are the friendliest I’ve come across. Always smiling and getting involved with the kids (countdown on the slides when racing etc) The hotel is mainly French and German families. Whilst we didn’t have an issue here, our boys did struggle to make friends due to some language issues. Lots of food choices and the drinks were excellent. The only negative experience I came across, was the lady who took your photos on an evening when going for dinner etc. She wanted to take our photos. The next day, I did buy 2 pictures off here. But she was very annoyed and told me I was wasted her time (she google translated this). I found her rude. A last shout out to the staff for helping me on departure day with an issue for my son. What they provided us with, I’m very grateful. Thank you. We stayed in room 1001 and perfect location.

Murat Cesur

I have stayed in more than 100 hotels throughout my life, and I have never experienced a worse holiday than the one I had here. I have traveled to more than half the world, and yet this is the first time I have encountered such unacceptable service—both in terms of food and hospitality. To begin with, even getting a simple bottle of water was an issue. And let me clarify: I am staying here under an all-inclusive concept. Despite that, we couldn’t even get a bottle of water for our room. At around 9 PM, I went to the restaurant and asked for water. I was told, “Get it from wherever you had your meal.” When I went to the lobby, they said,“If you come from outside without having dined in the hotel, we cannot provide you with water.” 🤣 It was honestly shocking—they refused to give us water that likely costs no more than 30 cents. It was like a bad joke. As for the pool, it seems no one from hotel management has ever used it themselves. The entire pool contains salt water. Everyone I spoke with had similar complaints. Most guests were swimming with diving goggles—clearly not a normal or pleasant experience. The food was another disappointment. It was the same every single day, with no variety whatsoever. And what shocked me the most was that while guests were still eating, staff would begin clearing away the food and packing everything up. It was incredibly disrespectful and unprofessional. They give you a card, and there is a snack bar at lunchtime—but the snack bar is located only at the children’s pool. So if you are swimming at the main pool, you have to get up and walk all the way to the children’s pool. It’s completely absurd!!! 🤣

rebecca

We are returning to this hotel in a couple of weeks and cannot wait to arrive! It's very clean and comfortable with excellent facilities and very friendly staff. The reservations manager Maria is particularly kind and helpful and went out of her way to accommodate myself and my teenage daughter. We really enjoyed the food and found everything to be high quality. The main restaurant is very clean and spacious and had a large variety to choose from without repetition. The ice creams around the pool are also really good. The location is a few minutes walk from stalis which has a beautiful beach and lots of cute little shops. Love this hotel and can't wait to return. Highly recommend.

Alivar Abreu

Not even close to pictures , all inclusive was an illusion. If anything the bar staff. Kostas and George made a difference with great attitude and service A big shout to Dimitri at reception too, always willing to help. Restaurant staff service was ok , special shout to ~Duygu very attentive and always with a smile . buffet was very poor Buffet

JemD HOP

Here now. I would love to say this hotel exceeded my expectations but I cannot. Whilst there are staff that make this review better rated than it should be, a lot let's this hotel down. So il do 2 paragraphs. One good one bad The bad..... we have already changed rooms due to the amount of red ants and huge ants in our beds upon returning to our room for the night. All over the floor, the beds , the bathroom everywhere. That room was dated and at the top of the hill, not ideally situated for people with young children. There are cockroaches in the main pool area, toilets and around that vicinity. The snack bar staff are less than friendly so far, they change daily so let's hope for better tomorrow. We are now in our second room and I am experiencing what can only be described as fear induced insomnia....there is something or some things trying to get through our drain/plugs in the bathroom. Making a racket, tapping, pushing something in there, ive gone in to look and nothing to be seen it stops and then I go back to bed and it starts again five mins later. Now identified as a rat in the air con and the walls running in and out. We have now been changed rooms again 🫠 The main pool is highly chemically treated, one of our parties eyes had a major reaction ans they had to leave and come back due to the reaction, its also ruined all of our swim wear as it has died everything a bleach yellow. The race to get sunbeds is unreal, I never understood hotels allowing people to put towels out at the crack of dawn n then not show up till after lunch. Happened alot and causes a lot of arguments between parties when one accuses the other of stealing sun beds 🤪 crazy lady. The reception staff could do with being friendly being customer facing. Plus point with all this going on the bad points is the cocktails are good and strong. Despite our complaints and awful service we did get given a fruit basket.... of which being all inc we got for free anyway 😂 honestly I wouldn't stay here again What started as a promising relaxing break ended in disaster. The good ..... restaurant staff are lovely, George especially is a lovely gent. The bar staff also friendly in the main bar and the pool bar. The food is good, lots to choose from. The second room we had is modern. The WiFi is good. The taxis to and from everywhere including within the hotel and to the beach are well thought of and the drivers are more than helpful and friendly. Cleaning staff are great, again more than friendly. The shop is well stocked if a little overpriced but it is well run . Would not stay again. Ever. Not relaxing. No sleep and genuinely poor overall. The good points sadly did not make up for the bad. Have raised a complaint with TUI aswel

Carl

The hotel itself is 4 star. The rooms are not. They are clean, but not what you'd expect from a 4 star. I've stayed in 3 star rooms that are far superior in other hotels. But that is my only gripe. The 2 pools are great and clean. Plenty of sun loungers. And when they fill up, they'll bring more out. Food is incredible! A large selection that'll cater for everyone at breakfast, lunch and dinner. The hotel backs onto a lovely, but rocky beach. Buy a snorkel mask, get into the sea and see all the marine life swimming with you. If you're lucky, you'll see a turtle swimming with you like I did..

Sergiu M

I had a very disappointing experience with one of the bartenders during my visit. While the woman in front of us was served four drinks without any issue, when my girlfriend and I each tried to order a couple of drinks (to bring back to our family members), we were abruptly refused. What made the situation worse was that as soon as the bartender overheard us speaking Romanian, his attitude shifted. He suddenly claimed there was a limit of one drink per person — something that is neither mentioned anywhere at the venue nor on their website. This rule was clearly not applied to the customer ahead of us, which made the selective enforcement feel discriminatory. We felt unwelcome and unfairly treated, and sadly, this experience put a damper on what was supposed to be a pleasant outing. I hope the management addresses this behavior and ensures all customers are treated equally and with respect, regardless of the language they speak. Later Edit: I want to sincerely thank the hotel management for reaching out to me personally after my initial review. It was clear that my feedback wasn’t ignored, and I truly appreciated the effort to make things right. The manager was professional, kind, and genuinely committed to ensuring that our experience was a positive one. They acknowledged the situation, assured us it was likely an isolated incident, and went out of their way to make sure we felt welcome and looked after. It's refreshing to see that customer satisfaction is taken seriously here. Mistakes can happen anywhere, but the way a business responds makes all the difference — and in this case, the response was thoughtful and reassuring. Thank you again for showing that you care :)

Jon Sall

Staff are 100% focused on providing a good holiday experience. All inclusive buffet is very good with a nice variety each day. Room are clean and tidy with plenty of space for 2. We had room 448 which was in an excellent location with a main pool view and a distant sea view. My only problem was the entertainment team have a very poor karaoke microphone, Everybody sounded muffled which put people off having a go. This is a very easy fix, so Silva Beach Entertainment team - sort it and improve your guest experience. I would recommend the Silva Beach Hotel for an all inclusive Crete vacation 👏👏👏

Ranio

Nice location, good variety of food, beaches and facilities were close and clean. Service very friendly and quick (they prepared a cold platter for us in The room as we arrived late and skipped dinner). Overall the rooms and The resort would deserve a facelift but it’s a minor detail. note: all inclusive is only until 23.00 but it’s not an issue as nightlife in The resort does notmally not go on till late

Tracey Tester

we still have a week to go. don't believe the sunbed rubbish. Sunbeds still around at 8am may not be A1 location, but both pools are great for toilets and bars etc. Food is great lots of choice, loads of salads and pasta as well as different meats every night cooked in front of you. All staff work really hard. Noticed Yulia waitress in main restaurant, never stops I would like her vitamins to take. Would have given 5 stars but floors around pool and bar not cleaned enough.

Sabrina Moura Rodrigues

I'll share my positive and negative points about this big Resort. Positives: Huge size and nice location. Fun and funny evening events. Beautiful view from the Resort. Negatives: Not the complete staff was polite. It's not the staff's fault, but it also doesn't help. Unfortunately, some guests by the "swimming pool" were too much, talked too loudly, didn't look after their children, put their towels on the sunbeds to save a place really early and din't pick up their own trash. Guests with a "blue" wristband can not have breakfast or dinner in the main restaurant. Only guests with a "green" wristband are welcome there. Bluebands only most have breakfast and dinner in the smaller restaurant. We found this unnecessary, since the same amount $ is charged to all guests for "all-inclusive" services. We have no plans to return, precisely because it's too industrial. Next time we'll choose something more cozy. It's a pity...

Anna Vu

We stayed here for 6 days with our 2 young kids and had a lovely time overall. The resort is huge with plenty of activities for both adults and children. The view is stunning, and the staff, from reception to cleaning and bar service, were all super friendly and helpful. We tried the spa and massages, highly recommended! My 7-year-old had a kids’ massage and even fell asleep during it. The only downside was that the massage room felt a bit cold, possibly due to the air conditioning. There’s a Spar supermarket right outside the resort, which was super convenient for snacks, essentials, or baby items. The kids also enjoyed the mini farm near the resort entrance with goats and chickens, a fun surprise! However, the enclosures were quite small, and I do hope the resort will improve the space and care for the animals. Food at the hotel was average, not bad, but not exceptional. The outdoor pools were clean but quite cold for young children. There is an indoor pool, but unfortunately it was closed during our stay in June. I was told it usually closes at the end of May, so we must have just missed it. Overall, it’s a great place for a relaxed family vacation. We would recommend it, especially for families with kids, just come prepared for a bit of walking and cooler pools!

Jo Lumsden

A Wonderful Stay at the Royal & Imperial Belvedere! We had an absolutely fantastic time at the Royal & Imperial Belvedere Hotel in Crete. From the moment we arrived, we were impressed by the high standards across the hotel. Everything was spotlessly clean, well-maintained, and welcoming. The food was lovely throughout our stay – there was always a great variety, fresh ingredients, and something for everyone to enjoy. Whether it was breakfast, lunch, or dinner, we were always impressed by the quality and choice. The entertainment was brilliant every day and night. There was always something fun going on, and the atmosphere was lively without being overwhelming. A special mention to Gaia and Giulia – they were simply amazing. They made us feel so welcome from day one and truly went above and beyond to keep everyone entertained. Their energy, friendliness, and professionalism stood out and made a big difference to our holiday experience. Thank you to all the staff at the Royal & Imperial Belvedere for making our stay so memorable. We wouldn't hesitate to return.

Ira Omeri

The hotel itself was beautiful and spacious, offering plenty of areas to relax. The food was delicious with a great variety of dishes to choose from, which was definitely a highlight. However, there were a few things that didn’t meet my expectations. The rooms were okay but not as clean as I had hoped. The biggest issue was with the pool area. In an All-Inclusive hotel, you expect to find a comfortable place to relax by the pool, but this was not the case. Although the hotel claimed to have a policy against reserving sunbeds, many guests would place towels to hold them all day, and nothing was done to enforce the rule. I even complained at reception, and while they said they would handle it, nothing changed. As a result, I ended up spending the whole day at a bar table because there were simply no sunbeds available. The staff also left a poor impression. They were not very polite and often seemed bothered when approached for help or information.

Adrien DURAND

We really had a great time at Belvedere hotel. Check-in and check-out process were smooth. The animation team was fun, kind and entertaining. The restaurants were really good, and there was always a lot of choice for the food. We requested lunch to go for a day, and we had everything we needed. And the best part: the bars are really great, people there take good care of you, always with a smile or a delicate attention. A very special thank to Lefteris, probably the best barman in the world. Thanks for everything, it was a huge blast!

Erin McKinney

We had a lovely stay at Esperides Resort. Our room was stylish and comfortable. Nothing major to note, but we were really pleased with it overall. There was the occasional ‘eggy’ smell from the bathroom, and we did come across one cockroach during our stay, but these were small blips in an otherwise pleasant experience. A standout moment was receiving a bottle of champagne and a plate of chocolates and fruit in our room for our anniversary, a thoughtful touch that made our stay feel special. We only booked bed and breakfast but found the food to be great. There was a good variety. Hot/fried options, fruit, cereal, toast, pastries, meats, and cheeses and the restaurant itself is absolutely gorgeous. The resort’s layout and design are beautiful, with lots of different levels and an open, airy feel. The bar was lovely too, we personally found it more relaxing when there wasn’t entertainment on, but that’s just down to taste. We mainly stayed at the adults-only pool, which was quiet and perfect for us. The water was cold (certainly not heated) but refreshing in the heat. The main pool was much livelier, so we preferred the more relaxed vibe of the adults-only area. One thing we really appreciated was the hotel’s car rental service. It was fairly priced and really straightforward. We just spoke to reception the day before, and it was all easily arranged. The location is great too. There’s a little village a 2-minute walk away with plenty of good places to eat (where we ate most nights) and a lovely waterfront town about 15 minutes away on foot. On the day we checked out, we were impressed with how accommodating the resort was. Even after leaving our room, we were still free to use all the facilities, which made a big difference as we had a very late flight. They even have a designated room with showers and changing space for guests who’ve already checked out, such a thoughtful and convenient touch that allowed us to relax and enjoy the day without feeling rushed. Staff at the resort were friendly and always greeted us with a smile and a joke as we passed by. Overall, a relaxing and enjoyable stay. We’d happily return!

Mark Hofmann

One thing was really outstanding: The service. The staff is very attentive and accommodating. Always willing to help and having a smile on the face. English is spoken very well, partly also German and French. The effort the staff does with cleaning is stunning. Every morning the whole area is swiped wet, all sun beds as well. Further recommended: Booking a massage! If you do not want to book half or full board there are plenty of very nice and reasonably priced restaurants in walking distance. For my taste breakfast could have a little more variety, also if you want to have "premium" espresso you have to pay extra. Sufficient sun beds are available at the 2 pools. If you are a traveller without children consider visiting outside school holidays, as not all children are well behaved in the pools and the pools are not olympic sized...

Daniel Hill

Esperides resort is a fantastic spa resort nestled in the small village of Koutouloufari. We travelled as a family of four with late teen children. We had a one bedroom suite which was spacious and pleasantly decorated. To accommodate our second child an additional sofa bed was added which did take up some space in the living area. The hotel has two main pools. One being an adult only chilled pool area and the second being lively with continuous music throughout the day. The hotel offers a B&B, half board and all inclusive option. During our stay we opted for half board. The hotel gives you the option to select whether you have lunch or dinner, but you are required to inform the hotel of your choice the evening before if you opt to change, however be aware that the half board option does not include drinks at lunch and dinner. We had opted for half board on the basis we prefer to go out on an evening and explore the local bars and restaurants. During our stay we ate at lunch time once. We found the food option was limited and didn't compare to a meal you could purchase from the pool bar or cocktail bar. It was just your standard buffet style food. Breakfast was much better with a large choice of English and continental breakfasts available daily. One down fall with the hotel was a misunderstanding over a room charge for the spa treatment which in my opinion wasn't dealt with in the greatest of ways. A note to the hotel is when giving a receipt to the client regards the agreed treatments add the total to the receipt signed for. Not a tiny 2x that no one will see in the corner. All in all the hotel is a fantastic resort which we thoroughly enjoyed. At some point we will re - visit Esperides resort.

Ryan Horne

We booked a holiday to have a good, relaxing break. No tourist spots, just a chance to sit by a pool with a good book, and just shut the world out. This place definitely helped! Once we got through the gate, everyone was accommodating, friendly and helpful! Shout out to Nikos and Manos for the welcomes, the chats and the friendly banter, definitely seek these two out! The pools are heated and relaxing, lots of space to lay out, we had a jacuzzi in our room which definitely helped during some of the (rare) cool evenings! Thanks a lot for a great week! When can we come back?!

Dean Morris

Stayed for a week at the end of June/ early July and had a great time. Hotel is approx 30 mins from the airport which makes for a very quick and easy transfer. Slightly unusual layout, due to the hotel being built into the side of the hill so quite a few steps, but it gives amazing rooftop bars and dining with spectacular views all day and night. ALL of the staff are super friendly and helpful, big shout out to Orgito who ran the ‘lively pool’ bar when we were there. Really friendly helpful guy, but can’t stress enough how good all of the staff are at this hotel. Rooms are cleaned thoroughly every day, not a spec of dust to be found. We went for the all inclusive package and it was definitely worth it, good selection of drinks included. Great variety of food each night at the restaurant buffet as well. The two pools aren’t huge to be honest but this didn’t bother us, the in-pool bar is great and gets the sun most of the afternoon. ;

Gabija Balčiūnaitė

A German senior resort, even all the staff speak german, they could speak in english too but this is a senior hotel barelly young people. Staff are really friendly and great. Compared to other resorts the food its definitely delicious.

ΝΙΚΟΣ ΑΝΕΤΑΚΗΣ

Excellent hospitality, fantastic staff, all areas of the hotel were clean and well-maintained, from the rooms to the pools and the gardens. Great variety at the buffet and overall impeccable service. A big thank you to the staff of Anissa Beach.

Merisa Shoshi

Very good 👍 clean and modern room, a lot of food choices and very kind staff

rachel hill

Firstly, big shout out to all service staff, who work exceptionally hard. The hotel complex is lovely, spacious and modern, well maintained and clean. The pool is salt water based, always ‘fresh’ when you first get in. The pool area is kept well cleaned, maintained, hosed down daily etc. public facilities are all good. Hotel offers same daily activities such as water pole/daily tournaments/aqua aerobics from the animation team. Street bar at night has a great vibe! Food is lovely, lots of choice, definitely worth a visit to the Italien, tavern and steak corner for the all inclusive offer. The steak was amazing! Tavern, great atmosphere. Drinks are chargeable in the Italien and steak corner. Location, the hotel is just outside Analipsi, there are a few bars here, sadly, not much else. If you want nightlife or shopping you need go to heronnissios. The hotel does a bus (chargeable) a taxi is 10€ each way it’s a 10-15min drive, not really walkable. We do not speak German so sometimes, although we had a lovely holiday, on occasions, staff spoke to us in German. We stayed for 10 nights, paid 36€ for a room safe (shame this is chargeable) and 70€ accommodation tax for one room (informed on check out, would be good to be advised on pending charge when checking in)

RE M

Best Hotel on the coast east of Heraklion. Beautiful park with old palm trees and a Lot of flowers, five Restaurants with good cuisine. And a perfect beach directly in front plus best beach bar with best sunset view! Many employees for many years in Service at this hotel provide best Service!

Sarah Al-Omair

The facility was very modern, clean, and well-maintained. The staff were exceptionally friendly and welcoming, and we really appreciated the complimentary room upgrade we received upon arrival. Although the hotel is not located directly on the beach, there is convenient beach access provided through a third-party company. There was really nothing I didn’t like about the stay, but I do wish there was a town within walking distance for a bit more variety and convenience. Overall, a great experience!

marius corduneanu

Excellent choice for a vacation with toddlers Mine are 4 and 6 and we all had a great time. The kid's club, the animation team, the playground, the small bay by the sea, sandy and no waves, the swimming pools with slides, all made a perfect vacation for the kids. Of course, there are facilities also for other age categories but I didn't experienced it directly. Nice personnel, ready to help. Overall, a nice experience, highly recommend it. Of course, other posted comments are perfectly valid (yes - the beds are on the softer side, yes - usually you have only one option of soup for lunch or dinner), but for me at least, these were details not worth considering. A solid 5/5

Iveta Yankova

Just had my holiday in this hotel for 7 nights. I am absolutely fascinated with the service and the facilities they offer! The pools are perfect, the entertainment was amazing and staff was fabulous! Definitely recommend this hotel! My family really enjoyed it! Thanks so much!

YmoN

I travel a lot in my life, private and business trips, but I have never encountered such fantastic customer service. Always smiling and helpful on each step, reception, swimming pool, bars, room service - everything was fantastic. I can recommend this place with a hand on my heart and definitely will come back one day.

Moshe Pinhas

🌟 Arminda Hotel in Crete – A 5-Star Experience! 🌟 Just came back from an unforgettable vacation at Arminda Hotel in Crete – and WOW! This place seriously deserves 5 stars, not just 4! ⭐⭐⭐⭐⭐ From the moment we arrived, we felt like royalty. The service is beyond amazing – whether it’s the kind staff at reception, the friendly bar crew, the helpful team by the pools, or the wonderful entertainment crew, everyone goes out of their way to make you feel at home. The rooms are super clean, cozy, and well-kept. The food? Absolutely delicious – every meal felt like a treat, with lots of variety and great quality. 🍽️ There’s on-site parking, which made things really easy for us. The kids’ clubs and daily activities were top-notch – our children had a blast every single day! 🎉 And the nightly shows? Fun, energetic, and different each evening. The entertainment team really brings the place to life. 💃🕺 This hotel is perfect for families with kids – we felt relaxed while the kids were having the time of their lives. So if you’re thinking of a holiday in Crete – Arminda Hotel is the place to be. Highly, HIGHLY recommended! 💙🌞🏖️

Marco Fröhlich

A wonderful resort with very dedicated staff. We felt very comfortable at all times. The food was very varied due to the different theme days. The service staff are very courteous and friendly. The bungalow was larger than expected. The pool area and the entertainment team are first class. We will be back.

Han S

I travelled to the Mitsis Cretan Village solo and had a wonderful time. July is HOT and busy but there were plenty of sun loungers available especially by the sea. The all you can eat stream of pizza was my favourite! The rooms were spotlessly clean and were tended to every day without fail. Toiletries are readily available and there are always clean fresh towels and beach towels. Nothing was too much to ask for the staff! At the bars, at reception, helping me with my many pieces of luggage. The service was exceptional. I was very burned and as I was alone I had no choice to but to ask a staff member to put aloe Vera on the top of my back. It’s not part of their job description and it’s a very personal request however they did help me and I am forever grateful. My skin thanks them! I’d love to return, the area is incredible.

Kerry van Jaarsveld

I’m in the middle of the loveliest family holiday with my two daughters (12 and 8). Cretan Village is just a fantastic resort for a family holiday with activities for all. Tonight we got to have a wonderful fine dining experience at Thalassa beach restaurant. The food was truly excellent - any foodie would have been impressed. And for my fussy children there was a kids menu. Five stars for service and quality. And you cannot beat the location - right on the beach with the Mediterranean gently lapping the shore as the sun went down. Core memory for sure.

sharon tshiliby

It was one of the best holidays we had. The staff were amazing, inviting and welcoming. The rooms and facilities were extra clean and maintained. We had 2 people in our party with gluten free diet and there were meals in every time of the day. The only thing that we missed was Greek food in the main restaurant and Greek music. But besides that the experience was great.

Natália Brunovská

I had a wonderful stay at Mitsis Cretan Village. The staff was incredibly friendly and helpful throughout my visit, which made me feel very welcome. The food was also excellent – fresh, tasty, and with a good variety. One small detail: after room service, the floor wasn’t wiped and the towels were replaced every time, even when I hung them up to reuse. Not a big issue, but worth mentioning for sustainability. Overall, a great experience - 100% recommend and I’d happily come back!

June Little

Oh, we had a wonderful week. Food is so good. The buffet is full of tastes for the whole family. The individual restaurant meals are very popular and try to book them as soon as possible. Book from home and as soon as you arrive. We changed our booking once and took a chance on arriving at dinnertime once and weren't disappointed. Staff are great for advice and booking outings. Part of our party were in the hotel and part in a bungalow. Both were clean and comfy. The pool we used was salt water and so clean. We would go back anytime if it just wasn't such a long flight from Canada

Marama Millar

Honestly, outstanding. We loved the hotel staff, the food and the children's entertainment. It was wonderful to arrive so late and be greeted with a glass of wine. The evening buffet was much needed after a full day of travel. Everything was wonderful and we will certainly be returning!

Danya Sakols

We had a fantastic stay at this hotel and highly recommend it for families. From the moment we arrived, the staff were welcoming and attentive. A special thank you to Alex for his exceptional service and warm attitude throughout our visit. One of the things we appreciated most was the family-friendly setup – our room had no stairs, which was perfect for us with small children. The Kids Club was excellent, with a variety of activities and a safe, engaging space even for the youngest guests. The hotel offers great facilities – everything is clean, modern, and well-suited for families. The pools, play areas, and dining options were all enjoyable and convenient. For the price, you truly get great value. We’d gladly return!

גיא מזרחי

Amazing hotel, Amazing staff and a calm, relaxed atmosphere. Truly a great experience. I also want to mention that it's worth renting a car through the hotel — there's Jorgos, who provided amazing service, and I highly recommend renting a car from him. The car was excellent, and the team made the whole rental experience much more relaxed compared to other places I’ve rented from."

Mayara Micheli Silva

We had a brilliant 3-night stay at Laguna at the end of our trip to Crete. The hotel is gorgeous and very well maintained. Food and drinks are excellent quality, and staff work really hard to please the guests. The barbecue and Greek music at the pool on Sunday was so much fun. The magic show with Rocco was also fun, my kids loved it. I tried the spa and Polina did a great relaxing massage. We also went to the Black Rose (pirate ship) trip and was fantastic. The beach is not a calm one and very rocky, so bear that in mind if the beach style is a deal breaker for you. Just a note on the rooms, yes, they are showing signs of use, however this didn’t impact our stay as our room was huge and very clean with an amazing bed. I wish they keep the same gorgeous decor/style when renovating in the future as it adds a lot of character. Highly recommended!

Danny Hill

Firstly, the staff are so accommodating and friendly. Nothing is too much trouble. The food in the main restaurant is of a high standard, with constant variation. The salad items are always fresh and crisp. The included wines and beers are palatable and always cold. There are several themed restaurants which are amazing. The bars have some great cocktails and the measures are just right. Obviously, you can ask for stronger drinks if required, but the standard measures are good. The hotel complex is on an incline, but the reception staff are quite keen to send a driver and electric buggy for guests with mobility issues. Overall, a good relaxing holiday. There are obviously things that could be improved upon, but you have to look hard for them. We plan on returning sometime in the future.

Szup Doriszka

An incredible vacation! Mitsis Hotel in Crete impressed us with its clean beach, delicious food, and impeccable service. The staff were attentive and friendly, and the atmosphere was wonderful. We will definitely come back! Many thanks to Maria and her personal for kindness, professionalism, and great service at the Delphinia Pool Bar. You made our stay even more enjoyable!

holly 11

We had a wonderful stay at Mitsis Royal Mare. From the very first moment, the reception staff made us feel welcome with their professionalism and warm attitude. A special thanks goes to Anna, the concierge, who always paid attention to every detail of our stay. She was incredibly attentive, helpful, and made sure that we always had everything we needed. Her kindness and dedication truly made a difference. We would also like to mention Misha, who is one of the most responsive and kind people we’ve met. He was always ready to help with a smile, and his positive energy added so much to our experience. Thanks to the amazing team, our holiday was even more enjoyable. We will definitely return and highly recommend this hotel to anyone looking for exceptional service and a warm atmosphere.

Оксана Печарська

My stay at this hotel was absolutely amazing! From the very first moments, you can feel the atmosphere of care and comfort. The rooms are clean, spacious, and very cozy. Housekeeping was excellent. The hotel grounds are well-maintained and beautifully designed. Breakfasts were delicious and varied. All the staff were incredibly polite, friendly, and professional. It truly felt like every guest was genuinely welcome! Afrodita is truly the gem of this hotel! Incredibly friendly, attentive, and genuine. It’s clear from the very first moment that she loves what she does and truly cares about the guests.” Afrodita is a perfect example of what an ideal receptionist should be. Thanks to her, I’ll definitely want to come back here again and again.”

Rachel Turner

Had a wonderful holiday. The staff are amazing and so helpful. Maria in the main restaurant is an absolute superstar! What a lovely lady. It’s her Birthday today! Happy Birthday Maria!!! ❤️ The food is lovely and the restaurants fantastic, the Asia one in particular is delicious. We will be back next year 😍

Scott Cheggs

This place is great! It’s all wheelchair accessible but some of the pathways to some of the rooms are fairly steep and could pose difficulties in pushing. As for the ants, yeah there’s a few knocking about but nothing to get worried about, I’d see the odd one in the room but theirs lots of nice gardens around the rooms so I can understand this. The staff were all super. Never had one issue at all with any of them. In fact they went above and beyond. The selection of drinks was good as was the food, lots to choose from plus their were more simple foods for the kids. Snacks and ice cream in the afternoon too! The pools were spot on, they had water sports in the main pool hosted by the hotel reps, plus the top pool with the slides was awesome which also has a lifeguard who was always on the ball! The hotel was a 15 minute walk to the main town area, the hotel offered a free coach there and back every hour which we used a few times to check out the local shops. The hotel does have its own shop buts it’s a bit expensive so best to nip into the town. The entertainment was good. They had shows each night plus the kids club all which was in the theatre. They had arcade machines, a gym and a yoga room. Overall I was a bit apprehensive about the place after reading some of the reviews as they’re very mixed but I would recommend it to anyone wanting a decent holiday. It’s a well kept tidy hotel.

Steph Ennis

Just had a week staying at the Village Resort and it has been lovely. The resort is perfectly kept and laid out in such a nice village style. We stayed about half way up the hill and had a lovely view of the sea. It’s worth asking for a top floor room as the view is a lot better. The room are in blocks with 3 floors. We spent most of our days at the relax pool which was so nice. There are 3 other area to choose from so something for everyone. The staff are so friendly and efficient. The only thing I would improve would be the food. There were some nice meals but nothing to rave about so we eat out for a couple of meals to get something a bit better.

steve oatley

Just returned from a 10 day stay here and what a fantastic hotel,the rooms(ours anyway,526) were in a cottage style ,simply furnished but with a/c,fridge and a decent shower and comfy bed and a sea view that looked out over the town of Hersonnisos and beyond. Didn't spend much time here in the evenings,they could do with some entertainment around the bar area,although I gather there is nightly kid based entertainment, There are 4 pools to choose from,we spent most of our time around the relax pool,the one afternoon we spent by the main pool you were deafened by the music,poor quality pop covers,there never likely to be music played to my taste but it could be better than this,also so loud it was distorted,that said there were a good range of activities,water polo etc The hotel provide a shuttle bus throughout the day to and from nearby Star beach although you are in no obligation to go in there (we didn't), it's handy to save a late night walk back up the hill All in all I would highly recommend staying here ,it has something for everyone

Henry V

This is a great place if you have kids. Very clean, service is attentive and provide a lot. One of our AC was not working and they never got it fixed but otherwise I would definitely go again. Buffet is always varied and many options. Breakfast is not so great. We rented a car which is advisable if you want to see other great beaches on the island but because if the location they are usually over 1.5 hours away.

Kris Dudek

Rooms are dated but practical. Also food was a downside. I was expecting local cuisine. However the location was absolutely fantastic. Also big shouts for staff especially cleaners as they were always happy and welcoming. The kids really enjoyed the water park. Would recommend

Ar Hl

This hotel is truly top class with exceptional service and a pleasant atmosphere. The staff are kind and welcoming and the facilities are excellent. We arrived before check-in time and they made sure we were comfortable instead of letting us wait around. Everything was spotless and the cleanliness was outstanding. The bars, activities, and food were perfect. Even during peak season they managed to maintain one of the highest standards I have ever experienced.

Peter Rolland

⭐️⭐️⭐️⭐️⭐️ Absolutely perfect in every way! The cleanliness is impeccable, the rooms are comfortable and well-maintained, the pools are spotless, the beach is beautiful, and the restaurants offer a wide and delicious selection. The surrounding landscape is stunning – everything is ideal for a relaxing and enjoyable stay. A big compliment for also thinking of early departures and late arrivals – full meal options are available from 6 AM until midnight. The bars are excellent, the cocktails are high-quality and well-prepared. Simply put, everything was perfect. Congratulations to the entire team for the outstanding work – we will definitely be coming back! 👏🌊🍹

D C

We had a great stay at Creta Maris Resort. The all inclusive setup makes it super relaxing – you don’t have to think about anything and can fully unwind. Most staff were friendly and helpful, except for one or two at Enomy Restaurant whose English made communication tricky, and the luggage staff who seemed a bit indifferent. Food-wise, I recommend booking the à la carte restaurants. Buffets offer variety but are average in quality. Enomy has more choices than Estia. We tried Alatsi – excellent service, amazing sea view, food slightly salty, but the crème brûlée was a highlight. Desserts overall are large and satisfying. Pool bar snacks weren’t great, but drinks and cocktails were excellent – perfect for sunny poolside moments. Our room had a partial sea view and the resort is beautiful, with lots of photo spots. There’s a private beach, plenty of pools, and activities you can book easily through their app. I suggest staying at least 3 days. With 4 or 5 nights, you can also explore the town. Overall, it’s not super luxury, but it’s a great fit for families and covers a wide range of needs. Recommended.

Motti Ohayon

The hotel, the staff especially deserve a big 5 star 🌟 review. Hospitality best we've had - ever. Combination of local mentality and hotel DNA made the trip incredible. The parts that need to be improved. Hotel gym is well equipped, but it hosts local people as well which makes the weight room tight. Food - great but could be better and a wider variety. Off the charts. Bars and food areas located all over, big variety with great service. Open practically all day. Lots of activities for kids and adults. I'll sum it up - everything you need inside as the perfect all inclusive hotel.

Iaroslav Pozdeev

I don’t often write reviews, but in the case of Creta Maris, it was simply impossible to resist - the hotel truly left a lasting impression. It’s a very beautiful and heartfelt place where you immediately feel a sense of comfort and relaxation. The service is of a high standard. The staff are polite, attentive, and always ready to help. We spent a week at the hotel and were absolutely satisfied with our stay. One of the highlights is the unique concept of the hotel, designed in the style of a traditional Greek village. Narrow alleys, white houses with blue accents, cozy courtyards, and picturesque corners create a special atmosphere that stays with you long after your trip. The food deserves special praise. In all the restaurants, the quality of both food and drinks was consistently high, with a good variety of dishes and attentive service. It was also nice to see that each restaurant had its own distinct style and character. Although the resort doesn’t have an overwhelming number of bars or beaches, there are still enough spaces to relax comfortably throughout the day. This is especially important for those who prefer a quieter atmosphere, as the hotel is quite popular among families with children. Still, it’s absolutely possible to find peaceful spots to enjoy your time. Overall, Creta Maris left us with only positive impressions. It’s a place we would love to return to. The warm atmosphere and quality service make staying here truly special.

Manos Stavraka

Best Hotel ever!!! Just returned from one amazing week at Knossos Royal 5* with my girlfriend. We had a really good time there from the moment we arrived at all the departments. The entertainment at night is great and there are plenty things to do. The food was really tasteful and our room was comfortable, clean and had an amazing sea view. Thank you to all the staff too for the welcome treatment they showed to us. We will definitely come back!!!!!

Niki

We really enjoyed our stay at this hotel. The rooms were cleaned daily, comfortable, and had everything we needed. The food was very tasty, with a good variety throughout our stay. The staff were kind, attentive, and always ready to help. The location is great for a quiet, relaxing holiday. We’d be happy to return.

Ach Raf

We had an unforgettable stay at Knossos Royal! The food was absolutely amazing – fresh, varied, and delicious every day. Our room was beautiful, spacious, and spotless, with everything we needed to relax in comfort. But what really made our holiday special was the staff – every single person we met was kind, helpful, and always smiling. My wife and I truly loved our time here and are already looking forward to coming back. Thank you for a perfect holiday!

Klea Mucaj

Just returned from 1 Amazing week at Knossos Royal. The service at all the departments is excellent! Everyone was so friendly and helpful it felt like home. The room had a beautiful sea view and was so comfortable. Thank you so much for this special vacation. We will definitely return back!

Akis Delikaris

Amazing holidays, fantastic hotel . The location is perfect, food was excellent and the best animation team ever We will definitely return Thank you Knossos royal for the wonderful memories. Excellent room location. Clean hotel. Perfect renovated room , excellent value for money!!!!

Gemma Briant

We stayed here for a week all inclusive. It's a small hotel which does a great job in offering a good variety of food and drink. The rooms are outdated but do what you need. Like many others the shower did leak but as long as you popped another towel down it was fine. Plenty of room around the pool, couple nights of entertainment too. Great location, easy access to the beach and plenty of shops and restaurants. There was a enough choice meal wise, though a few more signs would be good. Drinks were great, you did have to ask for service sometimes as they didn't keep someone on the pool bar but you never waited long. It's not 5 star but the price reflects this and we had a lovely stay!

April

We really enjoyed our week stay here. The all inclusive is good value, local drinks but taste good with a good selection included. Food has a good selection, only comment would be the labeling of ingredients and allergens isn't also accurate (e.g. sauces marked as vegetarian/vegan with meat in) but overall ok and we had good meals. Rooms are basic and haven't been renovated like the rest of the hotel. Pool area is very nice and relaxing with plenty of sun beds available. Great location for town/beach access. Staff were really friendly and helpful!

Emilian Göres

We spent a wonderful holiday at the Sergios Hotel and can definitely recommend it! The hotel is clean, well located, and offers everything you need for a relaxing stay especially for couples or families who want to explore Crete. A very special thank you goes to Stelios at the reception! From day one, he was incredibly friendly, helpful, and always in a good mood. Whether it was for excursion tips, questions about the hotel, or minor concerns Stelios was a great support throughout our entire stay. His open and warm manner made our holiday even more enjoyable. Many thanks to the entire team and especially to Stelios! We'd love to come back. 😊

Milica Cmiljanovic

Service is very good, stuff is kind and very helpful, both reception and room service. Food is great and stuff in restauraunt are again very helpful and polite.

Milica Ćalić

Beautiful place and even more wonderful employees. Recommendations from the heart, I can't wait to come again :)