Hersonissos

R W.

We stayed here for 9 nights and actually went in with little expectations. But this hotel is excellent. The rooms are clean and cleaned daily. The employees are extremely cool. Everything is just a relaxed atmosphere and the location is good too. The beach is easy to reach and Hersonissos is great for partying anyway. If we come back definitely come back to this hotel. Thank you for the nice welcome! Price performance top, nothing to criticize considering the price!

Henry Emele

The location is perfect! The chef Taiyo is in my top 5 chefs in this world, his food taste like heaven. The staffs are kind and very helpful. The room service is top notch, they get clean everyday and there are new towels. Nothing to complain about

Georgiana Anghel

The hotel was very clean and rooms spacious and comfortable. The bathroom is very big and the beds are really comfortable. The room had a balcony, with a stand for drying the clothes, pretty important for a beach vacation. The food was ok, some days they had some tasty dishes, a lot to choose from. The hotel is basic, nothing extraordinary, but we were really pleased with everything. The only thing that we didn't like was that we did not receive an invoice for the city tax that we had to pay upon arrival. The personnel from the dining room were extremely friendly and helpful, and they offered very good service. The hotel is very close to the beach, maybe 5 minutes walk or even less and everything is close by, shopping, bus stations, car rental, restaurants.

Veljko Ikonić

Great location of the hotel. 5 mins from the beach and it's in a quiet street. Very clean, solid spacious rooms with balconies. Good food. Staff is amazing. Very polite, attending, speaking various languages. Always helpful. Big 👋 to Elli and Butch.

Florin Amza

we were accommodated between 23.07.23-02.08.2023, in room 218: traces of crushed insects on the walls and ceiling, the ashtray and the soap holder were rusty, the bathroom door was damaged and the handle was broken, the towels and linen were being changed every four days, if you ask them for towels more often, they don't agree and they draw your attention,very noisy at night, loud music, young guests who don't understand what respect is for those who want to rest, the cleaning in the rooms is very poor, very bad cleaning management, the floor gets wet without warning, you can slip very easily, breakfast good, the breakfast staff tired and bored,in room 501 in the annex (next to the main body) no cleaning was done for four days, they took 4 towels and brought back only 1, no wax to wrap yourself in, mold on the ceiling in the bathroom.the accommodation is disastrous, not worth the price paid. I do not recommend

Mike Dave

Basic rooms are in need of an update. The bathroom is the same needs a renovation . Everything you need is in walking distance. Beach very close, so are the shops. Owner always there till 5 pm for questions and directions. For breakfast and lunch , ood cheap food. Tip. Use the rrooftopterrace for sunbathing when it's windy.

Celeste Settembre

Very close to the beach and the restaurants. Dirty rooms from the first to the last day of my holiday. Old furniture. I refused to have breakfast in there. A real nightmare.

Jennifer A KresseRodriguez

Manolis was amazing and so was his team. He told us about a beautiful rustic beach where we snorkeled in crystalline waters right off the shore. There were lots of gorgeous fish. The place was just what we were looking for. The price was incredibly good. It was super quiet. I love Hersonissos- I'm referring to the quiet part where Klery is. I highly recommend the self service restaurant called DAVID. They serve Cretan food and it is so good I'm still dreaming about it.

Zuza W

Very nice hotel, clean rooms with air-co, talkative staff, good prices in the small restaurant (food was not so bad and well-sized portions; I had really cool iced cappuccino) and very close from beach, restaurants and small shops (lidl 10 minutes far by walk).

Angus Floc

Apparently a competing crook, used the photographs of Klery Studios, giving though a misleading position on the map. Klery Studios is half a minute from the sea, and the real address is 4, Ar. Parlama St. (Hersonissos), consequently the position on the Hersonissos map is misleading.

Dale Smith

Nice adult hotel situated in a great location, close to the main street and seafront of Hersonissos. Clean and tidy rooms, with comfortable beds, though the bathroom was a little too 'compact' for our liking. We found the staff friendly and helpful, and they had prepared some food for us as we were arriving late at night, which was a nice touch. Food and drink was a bit hit and miss, so we ate out most of the time, but this is no different for most 'all inclusive' deals. All in all, we had a great stay here, and the hotel served as a fantastic base for us to get out and explore the island.

Ellen Teuteberg

We stayed in this hotel for 12 days and we loved it. This hotel is very clean,has 2 pools and also good beds The people who work there are so friendly. The waiters George 1 and 2 ,Eltin and the blue eyed waiter will do anything to please and so does the barman at the poolside.The food was often authentic Greek food and very very nice.Lots of choises. Again,we loved it. We hope to come back again.

Tom Heys

Everything you need for a mix of party / relaxing holiday. Room was small but cleaned often, with small balcony, enough room to dry clothes and sit out for a while. Safe was free to use + small fridge for us to store any food or drinks bought. Staff were nice and friendly and hotel was in prime location to go down to the beach during the day and party at night. (3min walk to beach) We stayed all inclusive and there was enough food choice and it was tasty enough. Enough choice for my girlfriend who is a "fussy eater". Plenty of drink choices with a small cocktail menu. The only things (not even complaints) is that 1. On Google maps (and on videos of the hotel) it shows a place for massage but this does not exist. Plenty of places for a massage close by. 2. Only hotel entrainment was on a Friday night (from what we could gather) although there were local bars would have been nice to have more entertainment. Staff were able to help with local taxis and gave us business cards for the company's the used which made it slightly cheaper to get around to the old town. Overall very nice.

Luke Bamforth

Pleasant hotel with some really great members of staff. Our room was nice, though the bathroom was definitely on the small side. We were all inclusive and there was always plenty of food.

Maisam Haidary

Stay was pleasant. The rooms and bathroom were clean and a good size. The staff was also nice and friendly. The breakfast buffet had a nice selection of food and drinks. Anna, Marina, Maria ensured a good atmosphere and top service in the hotel. Always happy to come back again, only to be recommended

Linda Graham

Just returned from a fabulous holiday staying at this hotel for a week. On arrival which was after midnight received a warm greeting at reception and was informed that after taking our cases to our room that a meal was waiting for us in the dining room. We have only positive comments to make about this lovely hotel, the rooms are comfortable, everything is spotlessly clean, staff are fantastic, so hard working. Food is excellent. We loved it and can’t wait to return.

Lynne Gordon

Well I always give an honest and open opinion! This hotel is wonderful, clean, fantastic food, excellent staff, beds are so so comfortable! Friendly staff, Nikos in the restaurant is an asset he is a lovely man and very hard working. Everyone loves a happy barman too and Luigi is fantastic and warm and welcoming together with Maria on reception and the other staff. The rooms are basic and cleaned regularly. The list is endless. So please try this establishment and you will not be disappointed! It’s a 3 star and it’s wonderful. 😊❤️

D C

Very good value for money. Friendly staff from start to finish. The food was very good and varied for a small buffet. The liqueurs part of the all inclusive were not the best quality but you could pay for better drinks. The hotel is also located central to everything so you will not have to go far. The room was very small and outdated but the mattress was very comfortable. Unfortunately we didn't sleep for more than 3/4 hours a night as we always had drunk French people screaming in the corridors. One night was particularly frightening when the French guests decided to fight and smash glass outside our door. Considering the hotel is good value for money, I would stay again.

Fran Trevis

Rooms are a bit basic, but they are clean and comfortable. The hotel has a small pool that only has a ladder for access so could prove difficult for some. The food is lovely and available all through the day. Staff are friendly and helpful. The hotel is situated about a 5 mins, slow walk to the beach (not very big) loads of shops, bars and travel options! Really lovely hotel considering its a 3 ⭐️ would definitely come again!

Mike Bird

We are enjoying a lovely holiday at Sergio's hotel. Helpful friendly staff, clean and modern throughout. Great variety of tasty food, fabulous outside dining and pool area. Fantastic location to beach and shops on the door step! We would definitely return to the Sergio's on the beautiful Island of Crete.

Linzzz A

Good budget hotel - quiet with no entertainment etc. I'd advise better for older couple and not so much for families with children who want to be entertained as there is nothing for them other than the pool, which is rather small. No hotel shop selling Inflatables etc (although they'd make a fortune!) so no one has anything in the pool, which was very cold when we came in April (temperature was 24⁰c but pools very cold) The location is OK- its up a steep hill so be prepared for that if you intend on walking. There is no beach close by. The sea is approx 400m away but rocky edges, not a sandy beach. If you walk about 1 mile to the left at the bottom of the hill, you'll reach the town of Hersonnossis which has a buzzing nightlife, lots of bars, restaurants etc. Similarly, walk about 1.5 miles to the right and you'll reach Malia, which everyone knows is Greece's party capital. The rooms are dated, but cleaned daily. The whole hotel is pretty dated, they are still using pens and paper booking systems and turn in the lock keys for the rooms. There is free WiFi though. The food is typical all inclusive buffet with lots of Greek specials. Very cold in the restaurant compared to outside so the food didn't always stay warm for long. Note that not all drinks are included in the all inclusive price- just lager, gin, vodka, wine and soft/hot drinks. No cocktails etc although they are available at extra cost. All in all, it's a good, budget location. If you want to be close to the nightlife etc or have young children to keep busy, I'd probably choose elsewhere.

Emilia

I really liked the hotel for the lower budjet holiday and quiet location. (no luxure Hotel ) The biggest thing in my hotel room that wasn't good was the bed, which was really hard to sleep But, I got a nice room with a sea view. Housekeeping staff was really lovely. But Unfortunately, I am not going to return to this hotel again because I felt that the one memeber off staff was bothering me by asking for tips `€' all the time when I was sitting at dinner I was getting a drink from the bar or what ever I was doing. Sometimes when I sat down for a little lunch She stood on the edge of the wall and watched me while I tried to eat.. and waved money tipping Cup to me. So she make my feel no relaxed. Even though my hotel was an all inclusive hotel and on top of that I gave a tip to a woman with short black hair an older woman with dark hair who had been bothering me with a tip begging all the way every day, I gave her a tip and she was not happy about the amount and when I came back to the hotel from the trip she returned the money back to me that I had given her as a tip I think this was really rude behavior. I think that if the Manager of the hotel knew this, this woman's actions would not be acceptable because the hotel's customers should be able to relax from their vacation. I've been to many all-in hotels and vacationed in Greece before, even restaurants outside don't force you to tip. I don't mind giving a little tip to the staff, but it has to come from my own heart, I don't like to tip when I'm forced and it's made to feel like I can't relax.

Stephen W

Good hotel, nice food and all inclusive. Only negative it is off the beaten track a bit, although most beaches are walkable for average person. Hotel is on a side of a hill and for a sea view you need to be on floor 5 or above, however lift only goes to first floor then lots of stairs.

Alessandro Pietro Marchino

Amazing staff, very kind and attentive to every need or request. Nice position, close the the main roads but sufficiently far so as not to be disturbed by trafic. The food was nice, and the breakfasts were especially great.

Vilius Aleksandras Blavaščiūnas

Our vacation at Semiramis Village Hotel was overall a nice experience. It is a good choice if you aren't looking for anything very luxurious. The staff is friendly, rooms are clean. Do note that the elevator only operates between the lobby and 1st floor, so living anywhere above the 1st floor will require to get up a couple flight of stairs. The rooms are normal, clean, don't really have anything bad to say. We chose a sea-view room, so the views were definitely nice. Breakfast, lunch and dinner is served in the restaurant. A slight difference from my other experiences is that here, the tables are already prepped with cutlery (a fork and a knife). To my surprise the plates were stored under the cabinets of food which does not look very hygienic, but the plates themselves are clean. Another peculiar observation is that besides the already mentioned knife and fork, the only other metal utensil there is a spoon for soup, and for dessert they give you wooden teaspoons. No white tablecloths, so accordingly the dress-code is non-existent. Most people eat while wearing swimming shorts and flip flops. The food itself is enjoyable, something I couldn't say about the all-inclusive beverages. The local beer and wine are okay, but cocktails like gin tonic or cuba libre are something different. In a really bad way. I wouldn't recommend paying cocktails, because the blue lagoon drink had only a very mild taste and the margarita was pure lemon juice with ice cubes. It felt as if they forgot to pour any alcohol into them. Haven't tried any other drinks on the menu; perhaps they aren't as bad. The distance to the nearest beach on their website is misleading because the beach is on the property of another hotel. In reality the nearest beach is about 1km away. Everything else seems to be okay.

G

Great hotel with friendly and polite staff, with fantastic facilities and multiple pools. However if you want the beach you'll need to get the free shuttle bus to the golden beach, approximately 5 minutes away. We'll worth the visit. Lovely golden sands, shallow turquoise sea and loads of bars and tat shops. Brilliant. All in all, well worth a visit. Also If you can book the quad bike safari. It was brilliant.

Mariana Drazic

The best hotel so far where i have stayed! I dont know where to begin with good words about my stay,about clean rooms,great facilities,kind people working at reception desk,in restaurant,animation team,cleaning ladies all made my stay more amazing and impressive Food is really good and tasty and big variety I left hotel sad that my stay is over, i will be back in this hotel very soon im sure Only good words for it TO ALL THE WORKERS IN HOTEL: BIG THANK YOU! YOU MADE MY STAY MORE BETTER AND YOU HAVE PLACE IN MY HEART LOVE YOU ALL❤️

Kevin Q

Pros: -Nice hotel. -staff good -Nice food. (Except the greek restaurant : too long service at the table and dishes don’t worth it …) -transfer to go to the nearest beach Cons : -the kids pool area should be a “non smoking” area -pillows are a bit hard -orange juice for the breakfast is too chemical -some clocks could be displayed in the complex Big issue : all swimsuits damaged by the salted pools, they all turned yellow…

Rebecca England

Fantastic hotel, very spacious, modern, clean, super friendly staff and just beautiful view and location. Every 10mins free shuttle service to and from beautiful Stalis beach. Hotel has 3 big outdoor pools, waterslides pool and lots of daily activities, volleyball, aquagym etc. Also had live music evening entertainment, fantastic. One of best things about is the 2 restaurants, greek and italian which you can go to each once during your stay, food and service was divine. Range of food and quality of daily buffet was also very good! Hotel is on big hill, but a shuttle service runs all the time whenever you push a button up and down, which is so needed in hot weather! Improvements would be to make information on daily activities more clear on notice board and the fact there is a notice board. Have a non-smoking area by the live music in evenings, we were disturbed several times by smokers. Offer the chance to eat in each restaurant more than once a stay, even if you have to pay a small amount. Also to have some adults only activities, we are sports enthusiasts and would have appreciated an adults only away from tiny kids tennis, table tennis, volleyball, waterpolo activities. Finally the cakes for dessert in the buffet were still frozen every day, need to be taken out for defrosting. Dessert quality overall could also be improved in main buffet restaurant.

Ju

First visit to crete and the hotel was great, not a fantastic location where you really need to get the bus or taxi into Malia or Hersonissos, it takes about an hour by walking to get to Hersonissos harbour where there are loads of restaurants and bars plus you can get boat trips or rent boats. The hotel is great and the rooms are ok, Food is very good with great service especially Manolis in the main Restaurant. Pools are good, we sat by the quite pool every day with beds free even if your late getting down. The water slide area is fantastic with 4 normal slides and 1 you go down in on rubber rings. Great views from the snack bar at the top of the complex and the food and drinks are good there too. There's a shuttle bus that takes you to the beach which takes only 3mins and runs all day till 18:00. The drinks in the main bar are very strong and the all inclusive stops at 22:30 which is a let down.. All in all a great place to stay, special thanks to Nina on reception, Manolis in the main Restaurant, and Konstantinos in the main bar.

Holly Wilson

My boyfriend and I stayed here for 10 nights in June-July 2023. We found the hotel lovely, it was very busy during the day but completely dead at nighttime even with the live entertainment. The location of this hotel is spot on, with a 5 minute walk to the beach/restaurants/bars, it’s great for young people. If music and dj’s during the day is your thing, then this is the place for you, and it can be quite loud throughout the day. We booked a junior suite and the room was a perfect size. Well equipped and spacious. But lacking a view. The only thing to let down the room was the size of the balcony, as you could hardly fit 2 people on it, and also the floor being quite dusty/dirty as if it wasn’t being cleaned enough. The food and drink in the hotel was lovely, but the payment system is quite confusing and the app doesn’t always work (don’t take cash). Would be better if staff could explain it to you better! The pool area is extremely busy throughout the day with not nearly enough sun-beds and this resulted to using beanbags to lay on. Overall a lovely hotel, great location, just some small things that could make it better! :)

LolaPennt

The hotel staff are absolutely fantastic and go out of their way to help. Extremely friendly and forthcoming. The hotel itself is great, modern, clean and stylish. I have no complaints whatsoever. Good value for money, prices are fair. Central location. It was a good experience. only thing you need to be aware of is that there is a dj playing music at the pool all day, so if you’re looking for a quiet retreat, it won’t be for you. it is quiet at night and until noon though, so there’s a good balance.

Wim Van den Bergh

We have been staying in the hotel in October 2023. We found the hotel totally not a 4 stars hotel, maximum 3 stars. The food was a lot off fast food and it was all the time the same, so nothing was changing on the menu card . Most of the food were pastas, salades and burgers so all very cheap. We had half pension formule and when we arrived they organised a barbeque which could have been pleasant but we found out that we could only particpate if were were paying additonally which we found unacceptable knowing that we booked half pension. We are travelling a lot and never experienced this kind of bad service before. The rooms were not cleaned decently empty bottles were left in the room, tables were not cleaned etc. The location was perfect but that was the only thing which was good.

Kyle (Kyle0212)

Just arrived home from a weeks stay at Cooks Club. We found the location and service to be fantastic. Service - having the reception available to chat with through an app was a nice touch. The staff during our stay were all brilliant and were always happy to help. Location - great location, having stayed in Hersonissos before this is the best location we have stayed at in the area. Rooms - overall a good room, good towels etc. my only negatives for the room was they were described as soundproofed which I didn’t think they were as I could hear everyone in the hall coming back in the early hours and also a noisy manhole on the main road every time a vehicle drove over it I could hear it. Also, worth noting if you want a cup of tea/coffee, it won’t be in the room as there’s no kettles provided which is a first for me. I would definitely stay here again just ask for a room further from the entrance/reception.

Susi Schön

This Hotel is very nice! The ambient and design is very modern, especially inviting young people. You can pay everything via QR-Code. The QR-Code is on a App, where you can also get service and any other informations. The whole hotel is very well thought through and compared to others far ahead. -1 Star, because it’s in the middle of the town, loud at night because of the many people and Cars and you have to walk far to get to a nice beach.

Oliver jj

Amazing place! We had a wonderful time at the resort with great food and delicious drinks. You can really feel the staff care about you, and they make sure you have everything you need. Not once was my glass empty at the restaurant. They always made sure to stop by our table and ask if they could pure us more wine, water, etc. There are enough sunbeds, so you don't have to stress about waking up early to get one. The pool bar will bring your drinks and food down to you, so you can just relax. For athletes, the gym is pretty good💪

Santianna Stathopoulou

The staff go above and beyond to provide an excellent experience in beautiful scenery. The breakfast was a personal favourite, alongside the pool, which maintains steady chill temp all day long. Such a great refresher between tanning sessions! Thank you for the relaxing experience Village Heights Resort ❤️

Colin Baker

Truly remarkable : a comprehensive example of coordination aimed at making guests have the finest holidays possible. I’ve travelled a bit in the last few decades and more but this centre excels at every level: the staff here are quiet and unassuming yet make your lives so comfortable and enjoyable. Two stays this year and am booking up to go back. From reception to bar staff and ancillary and facilities and food and surroundings I had not a single issue. Sheer professional outlook by all and that seems to be the cornerstone of this holiday village. I’m posting views from our balcony, I breakfasted out there and watched eagles and vultures and red-billed choughs climbing up the mountain side on the early morning thermals and drank coffee as I gently meandered through my plans for the day. Haven’t been so chilled for a long time. A simple phrase - ‘they have it right.’

James Pettigrew

Great resort. Spacious and comfortable accommodation. Fabulous, friendly and very helpful staff. A little remote, but shuttle bus there to get you into town. Good food, lots of choice and really good quality. Good facilities. Quiet at this time of year (Oct).

Mel Brady

Only been here 2 days into our October holiday and I agree with all the other lovely reviews, the service is incredible and the place is just beautiful, it’s so peaceful and feels like a real retreat away from rainy England! We’re a little family of 3 and we booked a 2 bedrooon suite with kitchenette which had a bedroom (and terrace!) downstairs with separate bathroom and then another bedroom with ensuite and a second terrace with lounge seats upstairs! The pictures really are gorgeous but don’t give away how large and wonderful the suites really are! The kids club is wonderful too, no need to book and Anna was wonderful with our 6yo, we felt that our little was very well looked after and she couldn’t wait to go back in the afternoon on her first day checking it out! The food is wonderful too, lots of choice and tasty flavours. We’re so lucky with the weather in October too, 28 degrees most of this week! Very grateful. We’re looking forward to enjoying more of our beautiful holiday here. Thank you Village Heights! So so happy!

Jane Taylor

We got here early hours of Saturday morning we just wanted to go to bed. The room allocated was on the back of the hotel I asked to be moved in the morning and got moved to a fabulous room straight away by lovely reception managers female and male. The pool is a great size and extremely clean with a bar serving drinks all day by 3 barman who are very efficient and learn your drinks. The restaurant is bright and airy with well cooked food and enticing desserts !!! The weather is 32 degrees and we are a stones throw away from The beach and The strip with bars and restaurants galore!!! We don’t want this holiday to end and would recommend this resort and hotel to all our friends and relatives 5/5 💛

Joe

We had a great stay with an amazing room, the air conditioning was simply out of this world and all you had to do is leave a sign on your door for the room to be cleaned. I think some of the guests leaving poor reviews, were expecting 5 star service but not willing to pay for it... The staff at this hotel are great and always happy to help. Foteini was GREAT and very welcoming. Location is perfect and puts you right by everything. Food was fine, breakfast could be a bit hit and miss but lunch was brilliant with lots of fresh salad. We will be back next year, love Joe & Sam x

chris jackson

Paid all inclusive ( had never been all inclusive anywhere before ). First of all .....hotel not the best but makes up for it with it's great location. The food as explained by numerous reviews is basically near enough the same everyday. It's edible. I wasn't expecting gourmet food seeing as they have to make bulk for a lot of guests so wouldn't have complained regardless. Outside pool bar with drinks is fine. Not much selection but I only drink lager so was good for me. People have said the pool isn't a good size. Personally I found the pool to be of an excellent size and very clean. Hotel staff inside and outside were great ( especially artan ) Rooms are basic and as with some other guests I found the TV didn't work. But only tried it as who watches TV on holiday ? All in all would I go all inclusive again.....NO But that's nothing to do with this hotel in general. Just myself personally Decent place in a great location

carol smith

Okay been here 2 weeks leave tomorrow hotel is in a perfect position for everything we have upgraded to a refurbished room on the 3rd floor and it's lovely clean towels and bedding. Bathroom is modern. Kettle and fridge in the room there are lifts so if you have mobility issues being on the 3rd floor is no problem. Drinks in the bar are fine barman on a morning is lovely and works very hard to keep the queues down.food is okay maybe not to everyone's taste but you won't go hungry and if you really don't like it or want a change there's plenty of restaurants or takeaways on the door step. If you need anything at all and you ask the receptionist staff will do there upmost to sort it. All in all we have had a great holiday.

Gareth Harris

Nice hotel near the beach. We were all inclusive - food (buffet) was good. Staff were lovely. Rooms were typical basic rooms, but had good aircon.. It was popular with younger guests, but did also have a mix of families and older couples. If you want to go to Hersonissos for a slightly busier Cretan town, then this is a great place to stay.

PL C

The room was practical, nothing fancy but absolutely fine to rest your head. The food was ok. The location was great. The staff in the onsite supermarket were lovely. The 2 Albanian gentleman working the pool bars were the rudest, most miserable people I met the whole holiday. Advice, get a job where do you don't deal with people. I would recommend this place for families. It can be quite busy, but you have everything you need here.

Damian Dziura

Although rooms are outdated, but staff it providing daily cleaning and towel change. Buffet is great , plenty of food with nice variety during lunch. Please with kinds and family is great. Everything for the family stay is here. Plenty of attraction, few pools and bars. Few accesses to the beach. Besides that location is great- everything nearby including clubs bars and restaurants.

Chloe Lynch

I stayed at this hotel for 10 days recently and I will definitely be returning, perfect for children, they absolutely loved the pools, play areas and slides. Disco each night was a bit repetitive but kids loved learning the same dances. food could be a bit better but we always found something to eat as there’s plenty of option. Our room was very clean with a perfect sea view. I think the reviews on here are very harsh, I was dreading my holiday after reading them but was pleasantly surprised.

Nerijus Ad

These 4* are less then 2*. You cannot go to balcony for fridge is an obstacle. You cannot open fridge for there is no space. Electric wires standing just above the shower head. Shower head is falling down. No soap or shampoo. Water in toilet is running g all the time also at night. Onr of two elecaters os out of order and nobody cares to fix it. Room service cleaned 2 beds, but one was forgotten. Two bartenders are working all the time and are really tired and angry, impolite. Food at the eating room always the same. All inclusive means 6 types of soda and brandy you can mix with this. Also beer and wine (if you can all so that drink). Most owful place ever seen that wants to be rated 4*. Shame to stars giving auditors.

Zoe Williams

To be honest reading the reviews I was dreading coming here! I can honestly say we’ve had the best time here! The kids have loved it they’ve been busy all week with kids clubs discos every night for them the entertainment staff have been fantastic :) they been playing in pools all day and the rooms are nice as well. The food has been really good I mean what do you expect at 4* hotel there have been meals for everyone. Lots of healthy options. Only down fall is the all inclusive bar but it depends on what type of holiday your looking for! It’s really close to the town with lots to do. Walking distance from the beaches lots of restaurants near by. We had a late flight home and they let us stay in the hotel all day and use all the facilities until we had left which was a really late evening flight at no extra cost! All in all nothing to complain about here.

joseph Ed

It is a lovely hotel with fantastic hospitality and unbelievably kind people working here. The food is excellent, and those working within the restaurant and the bar are friendly and generous. The rooms are lovely and great air con systems. The gym is a great added extra. Just enough to do a workout in the morning or evening before enjoying the surrounding areas and the weather. The gym equipment could be better and updated to more modern standards.

Asger Weirsøe

We had the incredible experience of staying at Palmera Beach Hotel for an amazing 7 nights. It all started with us being greeted at the main entrance after exiting our taxi, and we had a very friendly welcome, even the manager greeted us personally, and our luggage was carried to our room by one of the friendly staff. Such luxury is uncommon for such an affordable price! Our time here was very pleasant, friendly staff, good food, nice vibe, in a clean, calm and fun environment! Thank you very much for this stay! We will return as soon as we have the opportunity. We’d like to extend an extra thank you to Vasyl, Mr. Nikos, the chef, and the sweet lady who cleans our room :)

harita vinnakota

I stayed here for a week and ate most of my meals at the restaurant. It was amazing ! I am completely vegan and love food, and drinks. Ask for Dimitris if you re vegan and he will help you so much with the food and the vegan substitutes and make your life not just easy but glorious during your stay … gorgeous food, wonderful service and overall taking the entire vacation up another notch

özo çkrl

We booked a room for 5 days here but they gave us such a small room that we hardly move together in the room. It was difficult to place our luggage in the room. The bathroom was also small. You feel like trapped in the toilet. When we asked for a parking place, they told us we were B&B so, they can’t give a parking place for us. On insistence, they gave us a parking place on third day. They don’t supply water everyday. On the first and 4th day, water was dropped. The shower water was also cold. We took a bath with nearly cold water. However, the rooms and the hotel were very clean and nice. It is at the seaside so it is possible to walk around and see the view. The personel were friendly and helpful. We enjoyed the breakfast vey much.

Ometa Killiebrew

The hotel staff are courteous and friendly. Mr Nikos in the restaurant is amazing. He is welcoming and makes you feel comfortable and happy to be there !

Becky Richards

This is not a 4 star hotel. I’m not even done my stay and this place makes me want to go home. I’ll start with the positives: the one good thing about being high up above the town of Hersonissos, is the incredible view you get from the main building and pool. The sunrises and sunsets have been beautiful and something you don’t get being down below in town. The grounds are well kept and the main desk receptionist was very nice and accommodating. The all inclusive drinks and food may save you money, but don’t get too ahead with that.. On to the negatives which I’ll list! No pool/beach towels provided, you need to use your bathroom towels which are only changed every two days. The safety box lock is an extra fee. The AC in the room is hit or miss with working. Our phone in the room, no dial tone. Dirty floors in the room. Old furniture in which the mattresses don’t even fit the bed. Thin, cheap bedding. Tiny bathrooms with outdated faucets. The toilet paper was basically one ply sand paper. Finicky door handle. Dark lighting. Basically it felt like we were staying in a shabby budget lodge/cabin. Bottled water is $$. Staff is not always the friendliest. Finally, the food is terrible. Not sure how people reviewing this hotel are praising the food. It was bland, basic, and lacked variety. Do yourself a favour and eat out either by the walkable beach or in town, it’s worth the money despite the dinner inclusion. I’m so disappointed in this ‘4 star resort’. Nothing about it feels like a resort and on the last leg of our trip in Greece, this was such a bummer to end it here.

Monika Grosman

Everything in accordance with the description of the hotel offer. The hotel is clean, the food delicious and varied. Hotel staff helpful and competent. The view from the hotel is wonderful, the beach is within walking distance. I recommend it! Thanks for having us ❤️

Munzy

We planned on going to Crete so we booked this specific hotel as it was one of the cheaper ones around with the All Inclusive package. Location: The hotel is located in the town "Chersonissos" which is about a 20 minute drive away from Heraklion Airport. We decided to book a hotel transfer by Bus, which took us a little longer as the Bus would naturally take on a few more passengers going to different hotels. So keep that in mind, if you book the hotel you definitely have to think about a means of transportation to get you there. Once there the location was breathtaking. The reception and the first bungalows with the hotel rooms are overlooking a huge amount of the sea and the mountains of crete. It is about a 5 minute walk to the next beach and a 10 minute walk to the nearest supermarket "LIDL" whis is definitely worth it as it is cheapest compared to the tourist markets. Rooms: Our room was fitted with A/C which is definitely needed if youre going during the summer time. Rather small room. One 2 person bed and one single bed, only one press for everyopne to put their stuff in. Bathroom's equipped with a shower/bathtub combo. Room was all in all a very rustique old looking interior. Service: All inclusive secured us breakfast, snacks, lunch and dinner all with "free drinks". All food that was served was buffet style. Food was alright, they tried serving different foods throughout the stay but the breakfast beans or the fries were always served during lunch or dinner. For All inclusive we did not expect a la carte food so it was alrigth, keep in mind that you will not be served any high value food. Drinks are like McDonalds drinks. All coming out of a drink machine mixed with syrup and water. Alcohol was probably the cheapest alcohol around. The beer was alright the wines came in three different varients (white, red and rose) and the local liqour (Raki, Ouzo and brandy) looked like they were home brewed. All in all if you want to book All inclusive just keep in mind you will be fed but you won't be feed very well. Same goes for drinks. It was a rather pleasant experience all in all. For lazy people or people just wantind to do nothing for their time of stay this hotel is nice. For people that want to experience crete and not only lay at the pool all day, I would not recommend it.

Olga Moskalewicz

I really enjoyed my stay at Hersonissos Village hotel. The view is really breathtaking, the staff - incredibly friendly and helpful (special thanks to the maitre d'hotel who was really amazing), the food was OK, I also can't complain about the rooms, considering the very reasonable price. What could be improved is the quality of drinks, especially coffee. But I was promised that it will happen!

Cameron G

The hotel is on top of steep hill, local town is about 15 mins away. Taxi from town centre to hotel is around 10 euro. Other reviews have mentioned that the hotel is predominantly German, which is true. The demographic of the hotel is mostly German speaking along with some Italian, French and English speaking. Mostly older people as well with some families and couples. Food is decent, and it is a good selection but nothing special. Typical hotel food of pastas, cold meats, etc Rooms are basic, but that's typical of these types of greek hotels. Balcony rooms are the best. Check out is at 11 am, but you can pay for later checkout and leave at 5pm, costs 30 euro. Beds are pretty comfy. Area is good if you plan on relying on the hotel for your whole holiday. Good views all round. There is a shop in the hotel, good prices compared to other shops with everything you need. Service is very good, staff are very hard working and a credit to the hotel, always attentive to your needs. There is a hotel photographer that will take pictures for you and print them the next day, costs 5 euro for a picture. A doctor comes to the hotel on certain days at 1pm. Drinks are under 10 euros with some beers and cocktails around 4 euros. There are two large pools and a small kids pool, lots of loungers. Seating area next to snack bar and main bar, lots of seating. Overall, Hereonissos Village Hotel is a pretty good hotel. Good for adults and okay for kids.

Lucie T.

Great view, great food, especially the all day snack bar is a nice touch. Unfortunately the cocktails and wine in the all inclusive program were undrinkable. This should definitely be improved. We stayed end of October, so the hotel was not full. Maybe a little more attention to cleanliness to the pool areas would be nice

DAZ Ashton

We had 2 weeks at this hotel. It was absolutely fantastic. From Animation team,hotel staff were all friendly and helpful in all departments. Room was comfy clean well serviced daily. The restaurant was perfect something different everyday. Food was excellent 👌 outside the pools and bars where very good. Overall recommended 💯 per cent. Happy holidays. 😎✈️🏝🌅

Scott Lyons

We stayed in a family room that worked well for a family of five with three kids. Our visit was at the end of the season, in October, and while the days were warm the pools are not heated, so the kids didn't swim as much as they might have. The all-inclusive food buffets were well stocked and perfectly fine, and they have a Crete-food buffet each night at dinner.

lee c

Lovely hotel and staff are always very helpful and happy. Food is plentiful and available all day. Rooms cleaned daily and towels replaced daily along with bedding. No problem finding a sunbed around the pools or you can tuck yourself away on a raised terrace area away from the pools. Entertainment staff work hard all day firstly with the children and then later with the evening entertainment. Some rooms are down the lot of steps and while there are some ramps they're fairly steep. They have a little traditional Greek restaurant on site that you can book in to which is lovely too. The restaurant manager, Kostas, is always asking if there is anything that is not good...which is good as it shows he's always looking to be better. They provide a free shuttle to the nearest beach and a taxi to the local port/harbour is 8-10 euros. Overall had a great holiday and would definitely return. Thank you to all the staff for a great 2 weeks.

Rob henderson

I dont even know where to start with this place other then the fact I would highly recommend it. There's not one bad thing about it. The food is spot on for a all inclusive especially the snack bars by the pools. Large variety of all inclusive drinks available. The pizzas that they make are beautiful cooked in a pizza oven. The rooms are spotless and the hotel is kept to a very high standard all the workers are really friendly. There's also a really good choice of swimming pools from indoor, outdoor, children's, and paddling. Leaving the hotel you are straight onto hersonissos promenade full of shops and plenty of things to do also straight onto the beaches, water parks, restaurants and other amenities. The cleaner who was cleaning our room did a fantastic job she would even take the time to make fans or little square folds in my daughter bed sheets and lay her dolls on the pillow asif they where sleeping. The chefs at the snack bar it's unbelievable how hard they work to keep the food coming and to be able to send it out at such a good standard. My daughter also enjoyed kids club to. Brilliant holiday for us and will 100% be coming back for another visit. If your thinking of booking you won't be disappointed.

Nare Paremuzyan

First I want to tell that this is very simple but comfy place, quiet big territory with many activities: volleyball, tennis, water sports nearby, with very nice location near the bars and clubs. Also many shops and markets nearby. We were welcomed warmly, had nice time, eaten very delicious food. Rooms were nice and clean, once they forgot to bring towels but we called to reception and they were in 5 minutes. For those who like to spend much time immediately on the beach the sandy entrance is small, but they also have nice sunbeds on the rocky part, those are very calm and away from noise. We didn’t have slippers, for us not a problem but for those who want to come make a note. It’s a nice place for family visit.

TheAvengerAbove

Booked a week's stay via Jet2 at Silva Beach. We arrived at almost 1 am and were greeted by friendly and helpful staff who took our bags and helped us check-in. They had arranged for some food to be left in our room which was a great touch. The hotel itself is lovely, very well positioned with some incredible views. We spent most of our time at the lovely main pool, with plenty of sun loungers for the time of year. The bar by this pool was great and Zak was especially great knowing our drink order and sometimes having it ready before even making it to the bar itself. The pool was lovely and cold for the weather we and was great for a dip midday. The breakfast was buffet style and really tasty with a good amount of options, the same can be said for the lunch. We only had dinner at the hotel once due to wanting to eat out however, that one time was good with some lovely dishes to pick from! The hotel is close to a large number of shops and around a 10 minute walk from the main "strip" and the harbour. All I'm all this hotel was worth every penny and the staff really go above and beyond to make your stay comfortable. The room was spacious and the cleaners did a great job each day. Thank you Silva Beach, we will definitely be booking again.

Diane Thomas

Stayed at this hotel in June, the food was great, good choice so would suit anyone. Drinks were fine. The only complaint would be the bathroom the shower was so small I could hardly move and I am small, it was tiny no room to put anything. We paid for garden view but not sure we had that as there was a few pots here and there. Entertainment needs looking at as pretty poor. Staff were great and room changed every day.

Ján Matejka

During our week-long stay at Silva Beach Hotel with my wife, we had a pleasant experience overall. The hotel itself is nice, although it has a slightly inconvenient access to the beach, despite being just across a less busy street. The meals were served in a buffet style with a wide selection, although the quality was average at best. The staff was friendly and accommodating. The highlight of our stay was the stunning sea. We had the incredible opportunity to swim alongside a magnificent sea turtle (loggerhead turtle) for over an hour, just a few meters away from the hotel. It was a truly unforgettable experience. I highly recommend it. While the hotel had some minor drawbacks, such as the access to the beach and the average quality of the food, the breathtaking sea and the memorable encounter with the sea turtle made our stay at Silva Beach Hotel worthwhile.

Jakub Krupka

Friendly staff, food in the main restaurant was fine. The italian restaurant was not so good - average food for high price, don't recommend. A lot of people in the resort, but you still have some privacy if you want.

Shachar Reichmann

The resort is simply stunning! Three lovely pools, a lovely view of the sea. Our room was nice, the door is actually a big sliding window it was a little less comfortable but not that bad. Breakfast and dinner are excellent! Every day there is a different menu - one day there was a Mexican menu, then Italian and then excellent fish prepared on the spot. I highly recommend the hotel, it is two kilometers from Chorsonissos so it is very quiet and far from the hustle and bustle of the city

Alex Muscar

I'll begin with the good parts. The staff were incredibly friendly and helpful. Thank you! They worked really hard to make it a pleasant experience. We got a free upgrade for our room, which was really nice. The food was delicious and plentiful. And the resort is located very close to the village where you can find plenty of restaurants, cafes and shops. Now to the less ideal parts. The beaches are 20 or so minutes from the resort. Not the resort's fault, but something to keep in mind. Our room was musty and dark, and didn't really look like a 5 star room. It was also loud, so we couldn't really sleep with the window open, which, considering the heat, was inconvenient. All in all, it was a mixed bag. While the accommodation itself was nothing to write home about, the people were great, and definitely made it a better experience.

Paula weiman-kelman

To celebrate our 70th birthdayd we brought our 3 children, their spouses and our grandchildren for the vacation of a lifetime and it was!!!! The facilities are a dream. And the staff are amazing. Especially Theodora who helped us plan and welcomed us so warmly.

Taras Yatsyshyn

Overall a very nice hotel. The staff is very friendly, not annoying. The territory of the hotel is very beautiful. There are several pools and they are not very crowded. The rooms are clean, there are additional creams and hygiene products. We had a room with a private pool - very cool, the pool is refreshing. The location of the hotel is a small town 15 minutes from the beach. A very atmospheric village - with a large number of restaurants of Greek and European cuisine.

Daan Peters

What a great experience! We stayed for a week. The staff of the resort are giving a little extra for there guests. Always very welcome and friendly. Room was cleaned daily and this resort has everything you need for a luxury vacation. We had a private pool which was nice and clean. Buffet for breakfast and diner has a lot of variety and is tasteful. We would really recommend!

George Leonard

Amazing family holiday. Couldn’t have asked for more! Amazing facilities and nice spacious rooms! Staff were all really attentive and couldn’t do enough for us. Plenty of good choices of food for morning, afternoon and evening - the Gyros at the beach bar were 10/10!! Lots of activities for the kids, we travelled with a 4 year old who really enjoyed his time. We travelled to Mitsis Faliraki Beach last year, too - both amazing stays and can’t recommend the Mitsis chain enough! Thanks to all at Team Mitsis for a fantastic family holiday!

Vanessa Sousa

Our holiday was lovely because we drove around Crete and discovered beautiful beaches. The hotel pictures on the website aren’t what you see in person. The room had the most uncomfortable bed that we’ve ever slept on, there were ants running around and the room was never cleaned, the housekeepers just changed your towels and made the bed. The staff was friendly and the food was decent but the hotel itself needs major renovations.

Tatjana Picard

I had a wonderful holiday in October in this hotel. Very friendly staff, great for children, great animation team and super sport offers. I am vegan, there was always some vegan food and the food was really delicious! It was beyond my expectations. I am happy I chose this hotel.

AD KA

Excellent village vey family oriented. A lot of activities with mini club, animationss, mini-disco etc... The pools are not heated but we had the chance of plenty of sunshine in October. The food is of high quality. A lot of fresh and lovely prepared dishes. The 2 restaurants a la carte offers a very good culinary experience. Thanks a lot to all the team of the village especially thankx to Elena DAMILAKI for always smiling, helping, guiding and wormly welcoming.

EL

The location of the hotel is perfect, close to the airport to avoid long transfer and right on beach! Overall the hotel is nice, it does feel a little dated in some areas but it is clean and pleasant. In mid September there seemed enough spaces at the pool and beach to always get sunbed etc. having several pools meant it was good for families with kids as well as adults wanting more quiet environment. The entertainment team certainly try to make effort to get you involved in activities. It was at times a little overbearing. Food wise it was pretty good and nice variety that changed each day. Drinks selection was also good. I would recommend the hotel as value for money, location and service are all good.

Fiona Kirk

I cannot fault this hotel. The staff were sensational, nothing was ever too much trouble. Everywhere from our rooms to the public toilets were immaculate. There are so many pools that we never struggled to get sun loungers. If you stay here please go for a meal at Zorbas nearby. You won't regret it. I want to go back now.

Stefan Heinrich

Fantastic experience. Very clean. Very friendly staff. Good food and entertainment. Only thing on the negative side is that the hotel don't have sun chairs at the beach

Frances Acuna

Waterpark area was perfect for kids (5 & 9). Pools are nice, but need to get there early to grab yourself lounge chairs! Staff is super friendly and helpful! Spa is great for massages and body treatments.

Mari-Anne Essien

Travelled with my husband for our baby moon. Nice view and pools. The staff are very friendly. The place is not quiet at all, so not the best destination for couples unless you are into crying babies :) The isolation in the rooms is not the best, we could hear our neighbors and their children all night, watching TV till 1am. The lady at the reception was very nice and helped us change rooms. Overall a nice stay.

Anna Trigonis

We were here for the first time 2 weeks ago for 10 days and we had an amazing time. They arranged everything we asked. We first had a room with a smell but they quickly fixed this for us. Most of the evening entertainment was very good. Food was also very good. Too bad there was no Dutch speaking entertainment even though there are many Belgians and Dutch tourists. Most of the staff was very very friendly and they gave me a pleasant surprise for my birthday at dinner too. We had an amazing time and will definetly come back. Let's only hope that Nino from Kendros bar will find his smile back again because it seemed lost this year :-). He can learn how to be fun from Spyros!

Morgan Hildebrand

BEST vacation I’ve had in a long time ❤️. Such great staff. Maria, our waitress in the main restaurant was such an energetic doll who was such a joy to see daily. The pools were clean and the areas well kept. The food was surprisingly good. The rooms were way nicer than I was expecting. Overall loved every aspect of our trip especially for the price. I highly recommend this resort and experience.

Mateusz Dunaj

My wife and I spent a short 3 days in this fantastic resort, definitely too short, we arrived late and we were very hungry, a nice lady from the reception directed us to the restaurant and despite the late hour... the food was very good, a beautiful room with 2 terraces and a view of the sea, very clean, cleaned every day, very well-equipped, we were greeted in the restaurant by Maria, a nice waitress (a positively crazy woman), delicious desserts, in several bars in the resort but the best drinks were in the main one, despite the quite long wait it was worth it, even though we left the room at 12:00 a.m. our flight was at 10:40 p.m. we could stay and enjoy all the attractions until departure, overall it was a very successful stay in a very nice place, we recommend it... we will come back :)

Moyra B

Great relaxing hotel. Food and staff great. Guest Services very helpful. Would recommend booking the restaurants before arriving on the App if you are visiting for 1 week. I would not rate this Hotel as 5 Star however it was worth what we paid.

Alison Scammell

I was staying for a week’s Activeaway tennis holiday and this hotel was absolutely superb. There is not a single thing that went wrong or an element of custom service that wasn’t of the highest quality. The room was so comfortable and the bed was really nice - got an amazing night’s sleep. Special shout out to Maria from the main restaurant who wasn’t just attentive and friendly she was full of character and laughter - I saw so many guests making a point of saying goodbye to her when they left as she made meal times (especially breakfasts) so enjoyable. Thanks to all the staff and management at this fantastic hotel.

Andy Collin

We had a really lovely stay at the Mitsis Royal Mare. The whole hotel complex was kept immaculate, with staff ensuring everywhere was clean and tidy. We loved the room and the fact that there were private pools as well as the 2 main ones. The food was excellent, no matter what restaurant you ate in and the staff were very friendly and helpful. You were greeted with friendliness and warmth from the moment you arrived to when you left. We would recommend the land train which you catch by the Mitsis Laguna, a 10 min walk from the hotel, which takes you around the local area and to Hersonissos harbour. You need to book as it was very busy. Thank you Mitsis.

Manos Smirniotakis

For one more time we stayed with my family at this beautiful resort at the end of September. For one more time everything was perfect. The staff, the service, the food, the weather... we are looking forward to return back. God bless you all for giving the best of you to us. Till next time. Kisses!!!

Brides Pedro

Thoroughly enjoyed this resort. We aren’t resort holiday types as a rule. The service was absolutely impeccable from start to finish and in every area. Can tell it is 5 star in that regard. The restaurants in which you book are extremely good, Gourmet was probably our favourite overall. The buffet is good. There is plenty on offer for breakfast. Lunch is nice enough. The buffet dinner when they did Gyros as great. We only ate in there twice on an evening so can’t really comment too much but the selection seemed aplenty. Again, service for all meals was exemplary. The location of the hotel in regards to walking places/seeing things is ok. Not much to do. But plenty of little cute eateries along the walk into the more lively strip, which we never frequented on the evenings but had a walk about through the day and a few meals which were tasty. Overall i would highly recommend this place. Can’t comment on what it’d be like when kids are off/peak times but we would never go in these times.

Maryan Savka

It is a nice hotel with beautiful territory and sea views in this location. Variety of meals, excellent suites with private pools, and many local cats (please help feed them if you can ;) ). We will be glad to spend time with my family again here.

mark hepworth

This is a fantastic hotel, all of the staff were amazing. Nothing ever seemed too much trouble. We stayed in a beachfront suite with private pool, and the views were stunning. A good variety of activities were on offer, our children loved kids club and the evening disco. The buffet was varied and very tasty. Made good use of the gym which was well equipped. Overall, hard to fault. A big thank you to all the staff at Knossos Royal.

Cath Marsden

As most other guest state good hotel, good location. Food excellent and staff very pleasant. My only bad experience was at reception on arrival, I had booked a sea view room, my booking form wasn't looked at , I didn't get sea view room. Straight back to reception, made me feel unwelcome and a nuisance i was told hotel was full so would be difficult. 1, hotel not full. 2. I had paid for sea view. Eventually sorted. I feel due to me being a woman travelling on my own that I was treated differently. However I had a great holiday overall.

N K

This was our second stay at Mitsis Laguna and we just returned from a week away in April. The quality and variety of food choices is the best I've experienced at an all inclusive resort. The service is also warm and friendly with a shout out to to Chrissy and Angela on reception who were there if we ever needed anything. I had a very relaxing massage so a special thank you to Maria whom I would recommend. Our two sons aged 14 and 11 enjoyed all the sports activities as well as the pool. Food highlights were the beach snack bar for gyros, the creperie for quality ice cream, the Cretan taverna and the Asian restaurant! I hope we can return soon!

Michael Shirley Dunning

Wonderful time and would recommend to others its delights. Staff were excellent. Food and drink great. Lovely young waitress served us by the main heated pool with such politeness and good service. We will come again. We think her name begins with O and she is aged 21. Unfortunately we lost her details. We highly commend her. Also the lady who served us in the restaurant. Her name is Auriora.

Ilaya Manzo

It was the first time for my best friend and I in the Mitsis Laguna Resort. The hotel is incredibly beautiful, we had the best time! This hotel is perfect for couples, friends and families. The staff went above and beyond! They did everything to make sure we had the best time. A special shoutout to Toto for making sure we had fun and to Andreas that served us the whole week! We loved the food, especially in the restaurants. There was music/ singers or dancers every night at the night bar, you couldn’t get bored! There’s also a show every night, really entertaining for kids! We will definitely come back! :)

David Chadwick

First class customer service. Excellent kids club. A wide variety of restaurants that cater for a family’s tastes. Particularly atmospheric at night. For stays of a couple of nights or longer there’s enough variety here to keep things interesting. There are a number of swimming pools with different environments. The kids pool is great - and heated! At least one is saltwater. It’s very nice to see active management - the managers went above and beyond their duty to make sure the experience lived up to our expectations.

Enemy Undead

We had a good and fun time and were sad to leave. The staff was always ready to help, be it answer questions, organize day trips or supply medical assistant after an accident. The only negative experience we had was with the housekeeping as they either didn't come at all or came to our room multiple times a day at very weird hours -7pm and later - which was quite unsettling to say the least.

Jérémy H

My friend and I had a great time at Hotel Anissa during our one-week stay. A few disclaimers before the full review. First, as we came in late April for a week the hotel was at around 70%, which means our experience might be quite different from the full season. Although we were very lucky that the weather was perfect, continuously sunny and between 22 and 27 degrees. Second, the hotel manager graciously upgraded us to one of the newer, more premium rooms. So I cannot comment on the standard rooms. Now, the room we were provided was absolutely perfect. It was comfortable, sufficiently spacious and would have been suitable for a family of four since it offers a double bed and two superposed beds in a separate room. The AC was very effective, a dehumidifier was also provided and the sound isolation (considering we had the room just next to the breakfast area) was very good. The only noise disturbances were the neighbour from above stomping and dragging furniture, but no amount of sound isolation can fix this, it's more a matter of individual behaviour. One negative is that the WiFi isn't too great so plan to rather use your phone data if possible. The cleaning ladies did a good job daily and provided us refills of soap and else when needed. The hotel is adjacent to its private beach and near small shops. The location was a bit isolated but a bus stop was at 20min on foot with regular buses to nearby cities. Ideally get a car but it isn't mandatory. The staff in general was very welcoming. Most staff spoke English and German in addition to their native Greek, some even spoke French. Whenever I had a question, whether about the hotel or about touristic recommendations, I always found them very keen to help and pleasant. They would also remember things I mentioned several days before and would come check on me. We had however some rare rude encounters, notably at the early breakfast where the manager proceeded in explaining everything in German in fast-paced despite me answering in English and then got upset at us for failing to comply with his indications. I understand preparing the morning rush is stressful for the staff but it left a sour taste on our departure day. The hotel offers a very good variety of activities for everyone: tennis (4 courts, 2 of which are free to reserve for all-inclusive guests), minigolf, table tennis, yoga, outdoor pool, indoor heated pool, massages, private beach, etc. The food and drink options are really great and make the all-inclusive totally worth it. The various bars offer around 20 drink options all along the day and until quite late in the evening, including cocktails with and without alcohol, red and white wine, beer and soft drinks, all of them for free and without limitation as part of the all-inclusive package. For food, choices are varied though similarities start to show after a few days, but we never got tired or failed to find one or two new dishes we could try each day. Three specialty restaurants (steak house, Italian and Greek) are also available for free once a week with the all-inclusive, with the exception of drinks which are extra. But by being mindful, one can get away easily with less than 5€ per person per meal. At the spa, I was guided through the offers by Maria, who spoke great French and went out of her way to help (she even picked us at the side of the road as she drove past us walking back from a walk and gave us a lift to the hotel!). The prices are on par with what one would encounter in a regular spa. I especially recommend the Cretan massage, performed by one of the spa's chiropractors, in my case Leonidas, which I found great. Photo shoots are also provided "for free" which is nice to get souvenirs (the photos were nice imo) BUT each picture costs 13€ in digital format (unsure about the price for physical but I would assume higher). A discount if you get 20+ or 50+ photos but unless you plan on getting 6 or 7 photos max, be prepared for a spending of at least a hundred euros. All in all we had a great time and would certainly consider returning!

Antonio Lazzari

We spent two nights at the resort. Excellent varied of food, nice friendly service, hotel is well managed. Would benefit from better signs from highway

Roula Georgiou

We are very happy here. The staff are friendly, polite, happy and would do anything they can to help you with whatever you might need. Lovely people! We found the food really good too. There is so much variety and it's cooked to perfection. There are always some typical local dishes from Crete as well, which we appreciate. The hotel has a fantastic pool area, with a bar and palm trees, but if you prefer the sea like us, it is situated right at a beautiful beach.

IamFromStars

Amazing service! Especially waiter Kirillos, he made my evening with friends really special, always recommending something and offering his help. Rooms are clean and comfortable. Food was also good, everyone can find something for themselves. Bar at the beach have the best barmans.

Sharyn Adams

One cannot say enough positive things about this hotel and the staff. From the reception to the kitchen staff, cleaning staff, animination staff, Hair salon, fish spa etc...just everybody are extremely friendly, kind, caring and go out of their way to make our stay the most pleasant we have ever had. This is our 1st family vacation in 5 yrs and we could not have been more impressed and happy to have chosen this hotel. Management is super sweet and always making sure all is well. Everyone is always willing to go that extra mile to ensure our experience is a great one and we are very sad to leave in 2 days. God bless everyone here and thank you for everything!!!!!! 🙂🙃👍👏

Anne Geddes

Everything fabulous. Room is great with view straight out on to our large private sharing pool (maximum 8 rooms sharing) and the sea just beyond. Food is buffet style in the main restaurant and is excellent. There are themed nights eg Greek, Asian, Italian and there is always a fantastic varied selection of starters, mains and desserts. There are also lots of other bars and restaurants on site plus room service if required and a mini market, jewellers and hairdress too. Staff are very friendly and helpful particularly Stella and Odyssea who deserve a special mention for the exceptional service they provided for us. Nearby outside the main gate are a bar/restaurant and a large supermarket. Hersonnissos is around a 45 minute walk from the hotel which I walked once but there was just the usual shops and bars etc and nothing special in there to make me want to return. During our time here, we had the great pleasure of standing on our balcony and watching a beautiful beachside wedding take place - a very romantic setting. I'd definitely return here to a villa room in future. Highly rated hotel with exceptional staff, service and accommodation.

David Harley

Great hotel and grounds and also excellent choice of food. Majority of the staff were excellent however let down by the bar staff who were very choosey who they served.

Veronica Simiciuc

We just dinned at the main restaurant, we weren't staying at the villas. Staff was very friendly, food very good, wine excellent. Mushroom soup is something one must try in a lifetime 😀

S Singh

Just got home from a 5 night stay here. Definitely 5 star rating. I stopped with my wife and 2 kids (5 &9). Room - wow, really lovely, modern design and furnished, I was expecting the typical terracotta decor but this was a fresh new modern contemporary design and we were very surprised at how nice it was. The air con unit worked no problems, the bathroom was lovely really impressed. Pool - we had a private pool which was lovely to get away and have some quite time, the main pool area was also nice, it was clean and we found no issues with getting a loungers even at 10am. Staff - really friendly and great service, nothing bad to say, very welcoming and what is expected from a 5 star hotel. Food - really impressed, i compare this to other 5 star hotels all inclusive we have stopped at in Mexico, Spain etc and this is up there with them if not better. The food choice was great even fro veggies like me. No complaints, we didn't bother using our Al a carte vouchers because we loved the main restaurant. Negatives - only 1 really small one, no iron in the room or available. There is an ironing service but if you just want to do a quick iron it would be nice to have one available instead of sending your clothes off. Also again very minor note could do with a full size mirror in the room maybe on the wardrobe. Summary - Highly recommend and I would 100% stay here again big thumbs up 👍🏽

Αλεξάνδρα Φουντούλη

Would highly recommend this place for anyone looking for a luxurious holiday in Crete. The rooms were spacious with direct access to the pool area and right by the seaside. The view from the balcony was also great and the personnel was very attentive.

Kris Dudek

Rooms are dated but practical. Also food was a downside. I was expecting local cuisine. However the location was absolutely fantastic. Also big shouts for staff especially cleaners as they were always happy and welcoming. The kids really enjoyed the water park. Would recommend

steve oatley

Just returned from a 10 day stay here and what a fantastic hotel,the rooms(ours anyway,526) were in a cottage style ,simply furnished but with a/c,fridge and a decent shower and comfy bed and a sea view that looked out over the town of Hersonnisos and beyond. Didn't spend much time here in the evenings,they could do with some entertainment around the bar area,although I gather there is nightly kid based entertainment, There are 4 pools to choose from,we spent most of our time around the relax pool,the one afternoon we spent by the main pool you were deafened by the music,poor quality pop covers,there never likely to be music played to my taste but it could be better than this,also so loud it was distorted,that said there were a good range of activities,water polo etc The hotel provide a shuttle bus throughout the day to and from nearby Star beach although you are in no obligation to go in there (we didn't), it's handy to save a late night walk back up the hill All in all I would highly recommend staying here ,it has something for everyone

garden rescue

Upon arrival at 3 in the morning, we were given our keys and the man at check in let us enter the dining room to eat after our tiresome flight. In the morning, we woke up and realised our view was blocked by a very large, overlooking tree. We spoke with our Tui rep who was very helpful and managed to get us a sea view room which is what we had paid extra for. For the best part of our stay, the relax pool was attended by a very angry blond - haired lady. Hour by hour, day by day, she would constantly turn children away despite them having made no noise in the pool. On one occasion, she turned away a baby and told the mother to take it to the children's pool even tho it wasn't making any noise or causing bother to any other guests who clearly didn't mind their presence. Every time a child came, she would tell them to leave. On our last day, the pool was now attended by a man. Many children making noise and splashing (which nobody minded) were not being told off which supports the fact that the woman was clearly too strict. Other staff throughout the resort such as drivers and cleaning staff were attentive and hard at work. The map located on the arcade wall states there is a fish spar and when I inquired at reception about it, I was told they didn't have one. Our room was also full of spiders, ants and mosquitoes that bit us during the night. We were forced to use a towl to kill them. The toilet matt was also dirty and the bath had chips and marks. I also find it bizarre that there is an extra fee if you want to keep your room past 11am which is the time one must vacate their room by. The food, which was rather bland, is clearly set up for tourism and a British target audience. Having OCD, I find it disgusting when I see children putting food on their plates then changing their minds and putting it back. They also don't use the provided serving spoons. Also, it's rather off-putting to see a grown man with his bare feet and legs out on another chair.

Scott Cheggs

This place is great! It’s all wheelchair accessible but some of the pathways to some of the rooms are fairly steep and could pose difficulties in pushing. As for the ants, yeah there’s a few knocking about but nothing to get worried about, I’d see the odd one in the room but theirs lots of nice gardens around the rooms so I can understand this. The staff were all super. Never had one issue at all with any of them. In fact they went above and beyond. The selection of drinks was good as was the food, lots to choose from plus their were more simple foods for the kids. Snacks and ice cream in the afternoon too! The pools were spot on, they had water sports in the main pool hosted by the hotel reps, plus the top pool with the slides was awesome which also has a lifeguard who was always on the ball! The hotel was a 15 minute walk to the main town area, the hotel offered a free coach there and back every hour which we used a few times to check out the local shops. The hotel does have its own shop buts it’s a bit expensive so best to nip into the town. The entertainment was good. They had shows each night plus the kids club all which was in the theatre. They had arcade machines, a gym and a yoga room. Overall I was a bit apprehensive about the place after reading some of the reviews as they’re very mixed but I would recommend it to anyone wanting a decent holiday. It’s a well kept tidy hotel.

Ian Warburton

Enjoyed our holiday here, bit out of the way but they put a shuttle bus on down to the front. Food was great, rooms were basic but clean but who spends all their holiday in the room. Staff were pleasant and friendly.

Cath Marsden

Poor entertainment early season. Bar absolutely packed. Just not enough room to sit. Not enough bar staff. Waiting over 30 mins to get a drink. Poor management. People standing around no seats. Admittedly beautiful place and many positives. Come on sort your issues this could be a fantastic place.

RAUCH - ERMAN Marie

Great experience in Creta Maris for several times with a sea front view (bungalow). Everything is nice and perfectly compliant. We did enjoy our vacation there in 2020 and 2023. Our son loves this place and want to come this sommer again. Let’s see! I do recommend this place for happy family moments.

Magda Tsagkaraki

The best location is only 5 minutes from the town. Blue Flag awarded Beach , Clearest in Europe. Azure waters to swim, outdoors places and indoor heating pool, sauna , spa, gym with accredited instructors, suoer friendly and nice. Sustainability Leader and Eco friendly. Creta Maris also works to inspire others to take action and make a difference. Recommended!

Kate Symons

Excellent hotel for family holidays. Short trip to and from airport. High quality and vast options for restaurants onsite. Perfect location right on beach that is suitable for swimming. Multiple pool options and snack bars with healthy choices for food for all of the family. All day kids club seemed well organised and our daughter enjoyed it every day. Not too busy with guests and guests were well behaved unlike many other all inclusive hotels in Europe. Aperol spritz bar was an appreciated afternoon delight! Our room was a little noisy with sound travelling from any guests walking past the door from outside. Highly recommend.

Lee Partridge

Wow. We were stuck in Crete after our flight was cancelled and were blessed to be transferred here for 24 hours. This hotel was fantastic. The staff were so helpful from the moment we arrived, the rooms were amazing and had everything you would need. We only experienced a brief snippet of what this hotel has to offer but everything we experienced was great. The food at breakfast and dinner was lovely and all fresh. The gyros and ice cream bar were delicious. The fresh juice bar was also great. The pool areas that we visited were all clean and staff all attentive. I priced it up to stay for us next year, and although it is quite expensive, it is definitely worth it. We would love to return for a holiday and are seriously considering it.