Tim Clarke
OK, just back from a week there. Really good. It's out of the way, with the hotel facing a green lawn and then a beach, then a small rocky island in the sea. Lots of sun-chairs to pull and put as you like.
Food and drink, as it's all inclusive. Fine dining it's not, it's mostly buffet but perfectly good and lots of choice (there is a restaurant , didn't try). Lots of different stuff, looked pretty good. Breakfasts are decent especially.
Staff are awesome, very friendly, great welcome, I pitched up late, and they'd had food sent to my room, as it was very late. They also had midnight snacks in the bar, so I managed a beer and some sandwiches before conking out.
Rooms are pretty functional, but clean. wifi is a bit dodge in my room, but works very well in the main building and on the grounds. This trip was in school time, so not much children. Good option for a bit of peace.
Enalia Events
A truly beautiful stay that reflects the philosophy of “a hotel to live.”
What stood out the most was the exceptional level of service, genuine hospitality, and professionalism of the entire team.
A special mention to Ioanna, the Front Office Manager, for her warm and attentive presence, as well as to Alexandros and Maria, the restaurant manager, for their excellent service and care throughout our stay.
The people of this hotel truly make the difference and create an experience that goes beyond simple accommodation.
Viktoriia Biliak
I travel often and have stayed in many hotels across the whole world and Europe, including dozens of 4- and 5-star properties. This is the first time I’ve felt compelled to warn others so strongly.
We booked two rooms for four people at this hotel based on the photos and description online. What we received was far below the promised standard. One of our rooms was on the absolute lowest floor, down multiple flights of stairs into a dark, humid, almost basement-like area. There is almost no natural light, the balcony door doesn’t lead to a balcony but directly outside where anyone can enter, and the air feels damp and suffocating.
The room itself is in terrible condition: walls cracked, scratched, and stained yellow; doors that don’t close or lock properly; visible dirt and questionable spots that could be mold; furniture that is worn down far beyond what you would expect from a 4-star hotel. It simply does not match the pictures or description — not even close.
The most serious issue: the air conditioning in both of our rooms has been broken for three days. Despite multiple complaints, “technician visits,” and promises from management, nothing has been fixed. One of our rooms is unbearably hot, making it impossible to rest, and the second room is only slightly cooler because it’s higher up and gets some airflow — but the AC there is also not working. This is not a small “temporary” issue — air conditioning in Greece in summer is a basic necessity, especially in a property claiming 4 stars.
Management’s response has been shockingly unprofessional. We have been told the hotel is “fully booked” so there are no other rooms, yet they have made no attempt to relocate us to a partner property (which, by Greek law, they are obligated to do). When we ask to speak to higher management, we are refused and told they will not give contact details. On top of that, the front desk staff have laughed in our faces when we’ve raised concerns, making it clear they have no intention of resolving them.
To be clear: the hotel grounds and food are fine, but the rooms — at least the ones we were given — are nowhere near 4-star standard. This experience has wasted days of our vacation, caused unnecessary stress, and shown a complete disregard for guest comfort and legal obligations.
If you care about getting the standard you pay for, having basic amenities like functioning air conditioning, or being treated with professionalism, I cannot recommend this hotel. There are far better options where management actually values their guests.
Amalia Cojocaru
We had an absolutely wonderful stay at Grecotel Meli Palace! Everything was perfect – from the beautiful surroundings and well-kept gardens to the top-notch service and incredibly friendly staff.
The food was delicious and varied every day, with something for every taste. Our room was clean, comfortable, and tastefully decorated. The private beach was peaceful and perfect for relaxing.
What stood out the most was the attention to detail and the warm, welcoming atmosphere. We truly felt pampered throughout our entire stay.
We will definitely come back and highly recommend Grecotel Meli Palace to anyone looking for a high-quality, relaxing vacation in Crete.
Thank you, Grecotel Meli Palace, for an unforgettable experience!
Bart
Great Hotel!
Very friendly staff, and food of high quality. Room is nice, bit noisy though.
Wifi could be better.
