J T
Great hotel with very nice staff the are working hard to make it for you a great holiday. The beach and swimming pools are very nice and clean. The eating is really great there is so much to choose unbelievable. The drinks and specially the cocktails are so good made that you can order them all day. The rooms are not really special but everything what you need is there the can update 1 time the bathroom because that's look really old and not nice! It's a small hotel with 150 rooms so it's not too much people what we liked really much. We gonna go back there for sure no doubt about that.
Anonymous Me
The only good thing were the waiting personnel, otherwise no. There was music until 11pm one night that I couldn’t fall asleep until very late, our room had little privacy as it faced the pool where I saw many people staring in to us, and the front desk ladies with the blonde one and brown hair one? Oh god. Don’t bother with them, they looked bored out of their minds when they were speaking to us - often feeling that us Brits don’t belong or something, this felt targeted and almost racist. They couldn’t offer us a late checkout past 12pm, and yet check in is at 3 for new arriving guests. I’ve never had this, they couldn’t accommodate us as our taxi was 2.30 for a 5.35 flight, and this is supposed to be a 4* hotel. Disappointed, to say the least.
Viktoriia Biliak
I travel often and have stayed in many hotels across the whole world and Europe, including dozens of 4- and 5-star properties. This is the first time I’ve felt compelled to warn others so strongly.
We booked two rooms for four people at this hotel based on the photos and description online. What we received was far below the promised standard. One of our rooms was on the absolute lowest floor, down multiple flights of stairs into a dark, humid, almost basement-like area. There is almost no natural light, the balcony door doesn’t lead to a balcony but directly outside where anyone can enter, and the air feels damp and suffocating.
The room itself is in terrible condition: walls cracked, scratched, and stained yellow; doors that don’t close or lock properly; visible dirt and questionable spots that could be mold; furniture that is worn down far beyond what you would expect from a 4-star hotel. It simply does not match the pictures or description — not even close.
The most serious issue: the air conditioning in both of our rooms has been broken for three days. Despite multiple complaints, “technician visits,” and promises from management, nothing has been fixed. One of our rooms is unbearably hot, making it impossible to rest, and the second room is only slightly cooler because it’s higher up and gets some airflow — but the AC there is also not working. This is not a small “temporary” issue — air conditioning in Greece in summer is a basic necessity, especially in a property claiming 4 stars.
Management’s response has been shockingly unprofessional. We have been told the hotel is “fully booked” so there are no other rooms, yet they have made no attempt to relocate us to a partner property (which, by Greek law, they are obligated to do). When we ask to speak to higher management, we are refused and told they will not give contact details. On top of that, the front desk staff have laughed in our faces when we’ve raised concerns, making it clear they have no intention of resolving them.
To be clear: the hotel grounds and food are fine, but the rooms — at least the ones we were given — are nowhere near 4-star standard. This experience has wasted days of our vacation, caused unnecessary stress, and shown a complete disregard for guest comfort and legal obligations.
If you care about getting the standard you pay for, having basic amenities like functioning air conditioning, or being treated with professionalism, I cannot recommend this hotel. There are far better options where management actually values their guests.
Amalia Cojocaru
We had an absolutely wonderful stay at Grecotel Meli Palace! Everything was perfect – from the beautiful surroundings and well-kept gardens to the top-notch service and incredibly friendly staff.
The food was delicious and varied every day, with something for every taste. Our room was clean, comfortable, and tastefully decorated. The private beach was peaceful and perfect for relaxing.
What stood out the most was the attention to detail and the warm, welcoming atmosphere. We truly felt pampered throughout our entire stay.
We will definitely come back and highly recommend Grecotel Meli Palace to anyone looking for a high-quality, relaxing vacation in Crete.
Thank you, Grecotel Meli Palace, for an unforgettable experience!
miriam sohoreanu
Overall, the hotel is superb. It is clean, the food is excellent, the view is amazing, and there are nice bars and a beautiful pool.
However, we noticed two small downsides: the rooms are a bit old compared to the rest of the hotel, but they are very clean, which definitely adds value.
The second issue is that the beach has quite a lot of seaweed, which I believe could be resolved by cleaning it regularly — that would also improve the smell.
That said, there’s an extraordinary beach with fine sand just a 15-minute walk away!
My Booking
